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- This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction.
- This Genesys Cloud Developer Blueprint explains how to send customers an SMS message that contains an invitation to complete a web-based survey about a recent interaction. It also illustrates how to configure the process with CX as Code and Archy components.
- This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.
- This blueprint demonstrates how to integrate Salesforce Connect with the Genesys Cloud Analytic API's. Once Salesforce Connect is pulling in Analytics data from Genesys Cloud, dashboards can be built directly inside Salesforce to visualize the data.
- This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.
- This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.
dr-fallback-ivr
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