Version 1.7.0

Version 1.7.0 has been released. New features and bug fixes in this release:

• BUGFIX #90: Fixed redirect in Mods for HESK installation procedure
• BUGFIX #97: Running a new installation of Mods for HESK no longer sets the incorrect status for tickets
• BUGFIX #98: Re-opening another user's ticket no longer results in an "Invalid email file" error
• BUGFIX #99: An error no longer occurs for some users when the help desk attempts to send an email to a blank email address
• BUGFIX #102: The system's MySQL version has been re-added to the settings page
• #30: The ability to require customers to verify their e-mail address has been added. If a user is submitting a ticket for the first time for their e-mail, the customer must click an activation link to verify their e-mail. Once verified, the e-mail can be used in the future without having to re-verify. Tickets created, but are waiting verification will not be available to staff.
• #91: Custom fields now support multiple languages via the text.php and/or custom-text.php language files. Date and multiselect custom fields have also been added.
• #93: The language dropdown now appears on the header of the help desk, rather than on the submit/view ticket pages.
• #103: Improved feedback during installation process when an error occurs.

Version 1.6.1

Version 1.6.1 has been released. This release fixes the settings page for some users.

Version 1.6.0

Version 1.6.0 has been released. New features and bug fixes in this release:

• BUGFIX #77: The print ticket page now properly renders custom fields in groups of 3 per row, rather than all in one row.
• BUGFIX #78: The ticket view page for customers is now properly rendered when customer priority is turned off.
• BUGFIX #82: Assign-to drop down now shows active users (missing ' around the 1 in the SQL query. Ticket view also shows assigned user under owner instead of "Unassigned".
• BUGFIX #84 : Fixed the "Manage Help Desk Settings" permission (a file was still being ignored by git that should not have been).
• #85: The Mods for HESK version number is now stored in the database, thus no longer requiring to replace the modsForHesk_settings.inc.php file unless actual functionality is added to that file.
• #83: NuMods is now known as "Mods for HESK" to improve discovery by outside visitors.
• #81: There is now a live demo available at http://mods-for-hesk.mkochcs.com/demo
• #80: Upgrade logic for database updates has been improved.
• #74: New tickets can be modeled after an existing ticket by clicking the "Create new ticket using contact information" button on any existing ticket. All contact fields plus custom fields will be copied over to the new ticket form.
• #73: The customer will be emailed when a ticket has been marked as a "closed" status.
• #72: The height of the "green bar" has been decreased, saving screen space.
• #71: Admins now have the ability to restrict users from changing their notification settings.
• #68: Notes can now be edited, rather having to delete and re-add them.
• #67: Attachments can now be added to notes. Note attachments follow the same requirements as ticket attachments.
• #66: Admins can now request emails for notes added to any ticket, not just tickets assigned to them.
• #63: All links in a ticket now open in a new tab.

Version 1.5.0

Version 1.5.0 has been released. New features and bug fixes in this release:

• BUGFIX #52: Some content has been contentified that was not in 1.4.1
• BUGFIX #55: Email should not be a required field when editing the original message on the staff-end.
• BUGFIX #56: The ticket table on the admin dashboard has been improved on mobile devices.
• #53: Modified the column widths under the General NuMods settings tab to allow translations to fit more properly.
• #54: Languages now support a custom-text.php file so language file updates won't overwrite custom text.
• #59: Staff members can be disabled/enabled rather than deleting them entirely
• #61: Admins can now indicate who can view the admin page, including other admins. Only admins with the "manage settings" permission can assign this permission to new/other users.
• #62: Users can set the default setting for the "Don't send email notification to the customer" checkbox when replying to a ticket.
• #64: IP addresses now link to a WHOIS lookup (via whois.domaintools.com)
• #65: No one is able to edit the "God Admin" (ID = 1); the user with ID = 1 can edit their profile, but no one else.
• #70: Notes now display below the green bar, keeping consistent with the default HESK layout.
• #75: The delete link no longer appears for the currently logged in user

Version 1.4.1

Version 1.4.1 has been released. This release fixes the invalid SQL query during the 1.4.0 upgrade.

Version 1.4.0

Version 1.4.0 has been released. New features and bug fixes in this release:

• BUGFIX: #51: The "Forgot Tracking ID" dialog no longer shows up by default when viewing the view ticket page.
• BUGFIX: #50: Deleting multiple statuses no longer causes an inconsistency on which statuses are deleted.
• BUGFIX: #48: The print ticket page uses consistent styling for custom fields.
• BUGFIX: #47: The panel layout on the admin dashboard is now corrected for when there are no tickets in the results table.
• All NuMods settings can be managed on the settings page.
• The ticket dashboard can automatically refresh based on the user's automatic refresh value on their profile.
• The help desk can now be placed into maintenance mode (the back-end is still accessible in maintenance mode).
• The e-mail requirement is no longer required for tickets created by a staff member.
• IP addresses and email addresses can be banned, causing visitors using banned IPs/emails to not be able to submit tickets (IP bans are not possible in POP3 fetching / e-mail piping).
• A ticket can now have "child" tickets (and can have a "parent").

For installation instructions, visit http://numods.mkochcs.com

Version 1.3.0

Version 1.3.0 has been released. New features and bug fixes in this release:

• Minor layout changes made to the staff homepage/dashboard
• Ticket table columns can now be added / removed dynamically, allowing for showing of ticket owner and any enabled custom fields.
• Additional updates to improve usability on mobile devices
• The "Change language to" text only appears when multilanguage is enabled.
• Minor UI changes to the "quick help" sections
• Navigation menus now have the option to have icons displayed next to them. They can be displayed by changing the $nuMods_settings['show_icons'] setting from 0 to 1 in nuMods_settings.inc.php.
• _EXPERIMENTAL:_ Right-to-left text support. This can be enabled by setting $nuMods_settings['rtl'] to 1 in nuMods_settings.inc.php. This feature is currently considered experimental, and any issues encountered should be reported via the GitHub issue tracker.

For installation instructions, visit http://numods.mkochcs.com

Version 1.2.4

Version 1.2.4 has been released. Changes include

• HESK has been updated to version 2.5.5

For installation instructions, visit http://numods.mkochcs.com

Version 1.2.3

NuMods v1.2.3 has been released. Changes in this release include:

• Issue #22 has been resolved. Users can now create a new ticket even when there are multiple pages of search results.

You can download the latest version by clicking the Source Code (zip) button.

Version 1.2.2

The following issues have been resolved:

• Issue #20 (multilanguage support) has been fixed. The language can be changed on the create/view ticket pages via the "Quick Help" section.