Version 3.0.2

Version 3.0.2 has been released. Changes:

• BUGFIX: Fixed issue where a SQL error would occur when using email verification for tickets
• BUGFIX: Fixed issue where checkbox custom field were not being properly validated

Version 3.0.1

Mods for HESK 3.0.1 has been released. Changes:

• BUGFIX: Fixed reCAPTCHA issue when trying to log in using reCAPTCHA v2
• BUGFIX: Fixed an issue where the uninstaller would not make any changes to the database but would still report a successful uninstallation
• BUGFIX: Fixed CSS issues with the backend knowledgebase
• BUGFIX: Fixed sidebar color scheme when using a light theme
• BUGFIX: Fixed a problem where the admin color scheme dropdown would not show the correct theme when viewing the settings page
• BUGFIX: Fixed an issue where the canned responses dropdown would not appear when using the reply form at the top (above the messages) to their profile
• Added database validation tool. It can be accessed via the installer
• Improved "Users Online" by moving it to the top navbar next to private messages
• Tweaked mail dropdown UI when there are no new messages
• Modified login page CSS to display nicer on mobile devices
• Support for HESK 2.7.2

Version 3.0.0

Mods for HESK 3.0.0 has been officially released. Bugfixes and new features in this release:

• BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
• BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
• BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
• BUGFIX: Fixed issue where some functions would fail when using MySQL (instead of MySQLi)
• BUGFIX: Fixed issue where multi-day all-day events would appear to be one day shorter than what was actually set.
• BUGFIX: Fixed issue where installer would continue running scripts even if a previous version encountered an error
• BUGFIX: Fixed issue where one of the installation queries would fail when executed against a MySQL installation running in STRICT mode
• BUGFIX: Fixed issue where backslash () characters would be missing in some calendar events
• BUGFIX: Fixed "undefined index: due_date" from appearing when a customer submitted a ticket when the helpdesk was in debug mode
• BUGFIX: Fixed an issue where several notification properties were lost when a user who could not change notification settings saved changes to their profile
• New admin backend UI, powered by AdminLTE
• "Create Ticket for Same Contact" has been renamed to "Copy Ticket"
• Improved performance when loading calendar events
• Replaced priority flags on ticket table with arrows representing priority
• Updated FullCalendar to version 3 (originally version 2)
• Added "List" view to calendar (list is by week)
• Added support for HESK 2.7.1
• Dropped support for HESK 2.6.x
• Dropped support for multiselect custom fields

3.0.0 RC 1

Mods for HESK 3.0.0 RC 1 has been released. Bugfixes and changes:

Changelog for 3.0.0 (changes in italics are changes new in RC 1):

• BUGFIX: Fixed issue where some functions would fail when using MySQL (instead of MySQLi)
• BUGFIX: Fixed issue where multi-day all-day events would appear to be one day shorter than what was actually set.
• BUGFIX: Fixed issue where installer would continue running scripts even if a previous version encountered an error
• BUGFIX: Fixed issue where one of the installation queries would fail when executed against a table in STRICT mode
• BUGFIX: Fixed issue where backslash () characters would be missing in some calendar events
• BUGFIX: Fixed "undefined index: due_date" from appearing when a customer submitted a ticket when the helpdesk was in debug mode
• "Create Ticket for Same Contact" has been renamed to "Copy Ticket"
• Improved performance when loading calendar events
• Replaced priority flags on ticket table with arrows representing priority
• Updated FullCalendar to version 3 (originally version 2)
• Added "List" view to calendar (list is by week)
• Support for HESK 2.7.1
• BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
• BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
• BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
• New admin backend UI, powered by AdminLTE
• Dropped support for HESK 2.6.x

Changes in 3.0.0 RC 1 that were introduced in 3.0.0 beta 1:

• Boxes can be collapsed by clicking anywhere on the header text
• "Add Note" dialog now displayed underneath existing notes instead of a modal
• Major overhaul of new layout. Navigation is now on the top with most tools and settings in a "settings" dropdown, while the main areas (home, KB, calendar, and reports) are on the top navbar. The sidebar that used to be for navigation is now for page-specific features (currently, only the view ticket, calendar, mail, and settings pages use the sidebar)
• Added "View all Messages" to the language file
• Moved "New Ticket" to the top-right of the ticket table and fixed an issue where the button wasn't visible when there were no tickets displayed
• Tweaked appearance of boxes in ticket timeline to improve readability
• Changed color scheme of "Notes" section on view ticket page to improve readability
• Removed empty footer when user was running HESK with a valid HESK license
• Fixed link to Mods for HESK version check
• Fixed issue where customers could not respond to a ticket
• Changed the "submit reply and change status to" dropdown to a dropup to prevent overflow issues (some statuses could not be selected as they ran off the screen)
• Fixed audit log section (text would appear outside of the box)
• Changed the order of some items on the view ticket button bar (Copy Ticket and Close Ticket have been moved out of the "More" menu, and "Delete - Ticket" is now located in the "More" dropdown)
• Fixed "undefined variable: from" in the knowledgebase

3.0.0 Beta 1

THIS IS A PRE-RELEASE OF MODS FOR HESK. THIS SHOULD NOT BE INSTALLED IN A PRODUCTION SETTING!

The first pre-release of Mods for HESK 3.0.0 is available. Changes and bugfixes:

• BUGFIX: Ticket tab on header is no longer displayed when helpdesk is in KB mode only
• BUGFIX: Fixed an 'undefined_variable' on the header when in maintenance mode
• BUGFIX: Fixed an issue where the wrong message editor was used when editing a ticket / reply
• Update to HESK 2.7.0 RC 1
• Dropped support for HESK 2.6.x

Additional changes may be applied in future betas, but not guaranteed.

Version 2.6.4

Version 2.6.4 has been released. Changes:

• BUGFIX: Fix issue where "Close/Open Ticket" would appear on the client side when the ticket was locked
• Compatibility with HESK 2.6.8

Version 2.6.3

Version 2.6.3 has been released. Changes:

• BUGFIX: Fixed a typo on the calendar page preventing a tooltip from properly rendering
• BUGFIX: Fixed issue with deactivating users
• BUGFIX: Fixed issue where events would not appear when spanning across multiple months
• BUGFIX: Fixed issue where calendar reminder e-mails were not being sent out
• BUGFIX: Minor UI fix

Version 2.6.2

Version 2.6.2 has been released. Changes:

• BUGFIX: Fix issue where popover text was not localized
• BUGFIX: Added "comments" field to popover
• BUGFIX: Fixed "undefined variable" warning on the create ticket screen when "Rich Text for Tickets" and "Debug Mode" were both enabled

Version 2.6.1

Bugfixes and changes:

• BUGFIX: "Calendar" link on header localized
• Calendar now changes language depending on helpdesk language (NOTE: The language file for the calendar (as stored in /js/calendar/lang) must match your language folder's name)
• Added required field annotation to "Message" field

Version 2.6.0

• BUGFIX: Fixed issue where selecting "add to bottom" and applying a canned response would cause the entire canned response to be replaced
• BUGFIX: Fixed issue where passing in a ticket message via query string would not fill in the message when rich text was enabled
• BUGFIX: Fixed issue where the installation would fail for users running MySQL 5.7+ caused by a deprecated IGNORE keyword
• BUGFIX: Fixed "mixed content" warning when loading OpenStreetMap tiles over http when the helpdesk was running via https
• BUGFIX: Fixed issue where domain-names could not be banned through the "Banned Emails" tool
• BUGFIX: Fixed issue where piped tickets could be assigned the incorrect status, or a status that does not exist
• BUGFIX: Fixed issue where the ticket's created date would be different in two different locations
• BUGFIX: Fixed issue where "Select All" and "Deselect All" were not added to the localization files
• BUGFIX: Fixed issue where mailgun settings would be wiped out if email config was changed to use either POP3 or SMTP for outgoing emails
• Any input field that pertains to a color (status color, category color, etc) now has a colorpicker that can be used
• Multiple emails can now be defined either separated by comma (,), or by semicolon (;)
• Added a new Calendar module
  • Check out the "Calendar" page after signing in to view / create events
• Tickets can now have a due date assigned, which will appear on the calendar if the ticket is open
• Added a drag-and-drop attachment uploader
  • If the user's browser does not support the new drag-and-drop file uploader, they will be shown the "legacy" file upload input
• Dropped support for PHP installations using the legacy MySQL extension. Users should use the MySQLi extension instead.
• Minor visual tweaks to improve user experience

For more information about the new calendar module, check out https://modsforhesk.atlassian.net/wiki/display/MFH/Mods+for+HESK