Version 3.2.2

• BUGFIX: Fixed an issue with PHP 5.3 and 5.4 installations
• BUGFIX: Fixed an issue with the REST API with servers that do not send PATH_INFO information

Version 3.2.1

• BUGFIX: Fixed issue where customer calendar would not load properly.

Version 3.2.0

Mods for HESK 3.2.0 has been officially released, available at https://mods-for-hesk.com.

Changelog:

• BUGFIX: Fixed an issue where customers would be greeted with an error page when trying to close their own ticket on the view ticket page
• BUGFIX: Fixed an issue with the installer where a "data truncation" error would appear
• BUGFIX: Fixed issue where the REST API (as well as the manage nav elements page) would not work on some older PHP versions
• BUGFIX: Fixed issue with the POST /tickets REST API endpoint
  • This endpoint no longer requires an X-Auth-Token
• The calendar is now localized based on the currently used language (via the CALENDAR_LANGUAGE language file key)
• Categories now have a description field, which will appear on the create ticket screens
• POST and PUT REST API endpoints have been added for category management
• Custom fields now have a description field, which will appear on the create ticket screens
• Permission template have now been converted to permission groups. When modifying permissions for a group, all users in the group will have their permissions updated accordingly.
• Ticket events (ticket created, reassigned, etc) are now displayed in-line in the ticket timeline view (staff-side only).
  • Old tickets will continue to use the old "ticket history" panel (at the bottom of the page). New tickets will use the new in-line view.
• The installer has been vastly improved
  • The installer has been simplified to 2 simple steps and now longer requires the user to know their currently installed version
  • In the event that a portion of the installation fails, the installer will roll back any applied changes, preventing a "bad" Mods for HESK installation

Version 3.1.1

Mods for HESK 3.1.1 has been released. Bugfixes and changes:

• BUGFIX: Fixed issue where Internet Explorer would display the helpdesk in mobile view when accessed via the intranet zone
• BUGFIX: Fixed issue where Mods for HESK update checks were reporting a false positive
• BUGFIX: Fixed issue where the resend email notification would fail if a ticket is unassigned
• BUGFIX: Fixed issue where the resend email notification would fail if the email server is improperly configured for TLS

Version 3.1.0

Mods for HESK 3.1.0 has been released. Bugfixes and changes:

• BUGFIX: Fixed issue where some text on the settings page was not localized
• BUGFIX: Fixed issue where special tags were not properly loading in the email template editor
• BUGFIX: Fixed a parsing error on admin_ticket.php when loading in linked tickets
• BUGFIX: Fixed some incorrect language strings on the manage status pages
• BUGFIX: Fixed issue where some text on the manage categories page was not localized
• Category colors have been expanded to include a background color, foreground color, and the ability to enable/disable an outline around the color (instead of only choosing a background color). This color is used primarily for the calendar, but will be expanded to other areas in the future.
• Staff can now re-send a notification email to a customer via a "Re-send email notification" button
• Backend color scheme can now be set to custom colors, or a preset can be chosen.
• The background color of the login page can now be changed or be set to a custom background image
• The login page header can now display either the help desk title (default), or a custom image
• Word, Excel, and PowerPoint documents can now be viewed in-browser via Microsoft Office Online. NOTE: Your helpdesk must be accessible from the internet so Microsoft's servers can properly render your document. Inline previews will not work on internal helpdesk systems.
• The ticket page will warn the user before closing if a message has been written but not submitted / saved. (NOTE: This only works for plain-text messages at this time due to technical limitations with the TinyMCE editor. A future release will provide this feature to rich-text messages)
• Custom navigation elements have returned and can be managed via the "Manage Custom Nav Elements" page. Custom homepage blocks, customer navigation items, and staff navigation items can be added.
• A REST API has been added for 3rd-party applications to consume. Documentation for the REST API can be found at https://mods-for-hesk.readme.io/reference. The API is considered to be in beta at this time and new endpoints will be added in future releases.
• Minor UI improvements

Version 3.0.7

• BUGFIX: Fixed an issue where a white screen would appear when viewing the knowledgebase

Version 3.0.6

• HESK 2.7.3 Support

Version 3.0.5

• BUGFIX: Fixed blank screen / 500 when trying to view a ticket
• BUGFIX: Fixed issue where wrong audit trail text was stored when changing status

Version 3.0.4

Mods for HESK 3.0.4 has been released. Bugfixes:

• BUGFIX: Fixed issue where "More..." menu would escape the window on mobile devices by replacing it with a modal
• BUGFIX: Reply form position for customers is now displayed in the proper place
• BUGFIX: Fixed potention SQL injection vulnerabilities
• BUGFIX: Fixed issue where merging tickets would lose HTML formatting
• BUGFIX: Fixed issue where editing a ticket would lose checkbox custom field values
• BUGFIX: Fixed issue where links in ticket messages / replies would no longer be auto-generated when using rich text.
• BUGFIX: Fixed issue where calendar categories would reset when changing months (but the UI would remain the same)
• BUGFIX: Fixed issue where default values for text custom fields would be reset to the previous value
• BUGFIX: Fixed issue where the "Suggest Knowledgebase Articles" message would not work properly when using rich text
• BUGFIX: Fixed issue where emails were using the old status key instead of the properly localized text
• BUGFIX: Fixed issue where customers could not submit a reply when rich text was enabled
• BUGFIX: Fixed issue where the new event button was missing on the admin calendar
• Slight UI modification to admin ticket screen

Version 3.0.3

Version 3.0.3 has been released. Changes:

• BUGFIX: Fixed issue where some updates would be ran multiple times