Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Added disclaimer. #10

Open
wants to merge 2 commits into
base: master
Choose a base branch
from
Open
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
7 changes: 7 additions & 0 deletions blueprint/index.md
Original file line number Diff line number Diff line change
Expand Up @@ -8,6 +8,13 @@ category: 6
summary: |
This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft 365 for agents to schedule a meeting with customers using Microsoft Teams. The agents can now directly schedule a Microsoft Teams meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Microsoft Teams for the agent. The call can be either inbound or outbound as long it is in a queue.
---
:::{"alert":"primary","title":"About Genesys Cloud Blueprints","autoCollapse":false}
Genesys Cloud blueprints were built to help you jump-start building an application or integrating with a third-party partner.
Blueprints are meant to outline how to build and deploy your solutions, not a production-ready turn-key solution.

For more details on Genesys Cloud blueprint support and practices
please see our Genesys Cloud blueprint [FAQ](https://developer.genesys.cloud/blueprints/faq)sheet.
:::

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft 365 for agents to schedule a meeting with customers using Microsoft Teams. The agents can now directly schedule a Microsoft Teams meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Microsoft Teams for the agent. The call can be either inbound or outbound as long it is in a queue.
The following illustration shows the meeting scheduling solution from an agent’s point of view.
Expand Down