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Update helpdesk docs for SR2025 #213

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Update helpdesk docs for SR2025 #213

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eebd9f9
Update safety check process
RealOrangeOne Jan 8, 2025
64021d0
Update equipment requirements
RealOrangeOne Jan 8, 2025
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17 changes: 6 additions & 11 deletions docs/competition/team-support/helpdesk.md
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Expand Up @@ -9,23 +9,18 @@ Helpdesk is the teams' primary source of support. Volunteers are expected to adv

## Equipment

* Two copies of the rules - one attached to a desk by some means
* A copy of this document
* Issue forms for both Helpdesk Volunteers and Roving Helpers
* Physical copies of the rules
* A physical copy of this document
* Kit Swap Forms
* Spare kit in the 'spare kit box'
* List of spare kit
* Broken kit box
* Issue Form box
* Laptop to view documentation and the IDE
* Red insulating tape
* Red insulating tape (to mark broken kit)
* Permanent marker
* Large post-it notes
* Radio
* Emergency contact number for the Health and Safety Coordinator
* Spare robot flags/badges for teams to borrow to try for size (must be clearly marked and returned to helpdesk ASAP)
* Spare robot flags for teams to borrow to try for size (must not leave helpdesk)
* Spare robot flag pipe fittings to give to teams
* Saturday evening battery/charger loans
* Saturday evening battery/charger loan form

## Volunteer Requirements

Expand All @@ -41,7 +36,7 @@ Whenever a team comes to Helpdesk with an issue that cannot be solved instantly,

### Handling of requests for robot safety checks

The robots require safety checking before they are allowed to compete in the competition. Teams will not be given their hi-viz vest until their robot has passed the safety check procedure. Helpdesk volunteers should direct teams enquiring about safety checks to the Health & Safety Coordinator.
The robots require safety checking before they are allowed to compete in the competition. Teams will not be given their hi-viz vest until their robot has passed the safety check procedure. Helpdesk volunteers should perform a safety check according to the [safety checklist](https://docs.google.com/document/d/1psLhgLw21m1u2BwGJHi6IEMYQTLhcjWmQdhJ_6tLQUE/edit) and record the result.

### Handling of general robot development requests

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