update the Get Support section

docs/install/change-installation-locations.md

@@ -46,16 +46,7 @@ Here's how.
  > [!NOTE]
  > There are some tools and SDKs that have different rules on where they can be are installed. These tools and SDKs will still be installed on your system drive even if you choose another location.)
 
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page for help. You can also contact us for installation help by [live chat](https://visualstudio.microsoft.com/vs/support/#talktous) (English only); for more information, see the [Visual Studio "Contact Us"  page](https://visualstudio.microsoft.com/vs/support/#talktous).
-
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+[!INCLUDE[install_get_support_md](includes/install_get_support_md.md)]
 
 ## See also
 

docs/install/command-line-parameter-examples.md

@@ -123,16 +123,7 @@ These command-line parameters are **new in 15.7**. For more information about th
 
  `vs_enterprise.exe --add Microsoft.VisualStudio.Workload.CoreEditor --path install="C:\VS"`
 
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page. If none of the troubleshooting steps help, you can contact us by live chat for installation assistance (English only). For details, see the [Visual Studio support page](https://visualstudio.microsoft.com/vs/support/#talktous).
-
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+[!INCLUDE[install_get_support_md](includes/install_get_support_md.md)]
 
 ## See also
 

docs/install/controlling-updates-to-visual-studio-deployments.md

@@ -79,16 +79,7 @@ vsregedit.exe set "C:\Program Files (x86)\Microsoft Visual Studio\2017\Enterpris
 > [!TIP]
 > Use [vswhere.exe](tools-for-managing-visual-studio-instances.md#detecting-existing-visual-studio-instances) to find a specific instance of Visual Studio on a client workstation.
 
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page. If none of the troubleshooting steps help, you can contact us by live chat for installation assistance (English only). For details, see the [Visual Studio support page](https://visualstudio.microsoft.com/vs/support/#talktous).
-
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+[!INCLUDE[install_get_support_md](includes/install_get_support_md.md)]
 
 ## See also
 

docs/install/create-a-network-installation-of-visual-studio.md

@@ -142,18 +142,9 @@ If you need to create a layout for an older version of Visual Studio 2017, you c
 
 If you experience a problem with your offline installation, we want to know about it. The best way to tell us is by using the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool. When you use this tool, you can send us the telemetry and logs we need to help us diagnose and fix the problem.
 
-We have other support options available, too. For a list, see our [Talk to us](../ide/how-to-report-a-problem-with-visual-studio-2017.md) page.
-
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page. If none of the troubleshooting steps help, you can contact us by live chat for installation assistance (English only). For details, see the [Visual Studio support page](https://visualstudio.microsoft.com/vs/support/#talktous).
+We also offer a [**live chat**](https://visualstudio.microsoft.com/vs/support/#talktous) (English only) support option for installation-related issues.
 
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+We have other support options available, too. For a list, see our [Talk to us](../ide/how-to-report-a-problem-with-visual-studio-2017.md) page.
 
 ## See also
 

docs/install/disable-or-move-the-package-cache.md

@@ -55,16 +55,7 @@ code, program binaries, and more. If you want to work offline you can instead mo
 Currently, you can only do this if you set the `CachePath` [registry policy](set-defaults-for-enterprise-deployments.md) before you
 install, modify, or repair Visual Studio.
 
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page. If none of the troubleshooting steps help, you can contact us by live chat for installation assistance (English only). For details, see the [Visual Studio support page](https://visualstudio.microsoft.com/vs/support/#talktous).
-
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+[!INCLUDE[install_get_support_md](includes/install_get_support_md.md)]
 
 ## See also
 

docs/install/install-and-use-visual-studio-behind-a-firewall-or-proxy-server.md

@@ -122,12 +122,14 @@ Sometimes, you might run in to network- or proxy-related errors when you install
 
 ## Get support
 
-Here are a few more support options for you:
+We offer a [**live chat**](https://visualstudio.microsoft.com/vs/support/#talktous) (English only) support option for installation-related issues.
 
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+Here are a few more support options:
+
+* Report product issues to us via the [Report a Problem](../../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
+* Share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
+* Track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
+* Use your [GitHub](https://github.com/) account to talk to us and other Visual Studio developers in the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio).
 
 ## See also
 

docs/install/install-certificates-for-visual-studio-offline.md

@@ -121,16 +121,7 @@ If the certificates names were not in the **Issued To** columns, they must be in
 
 After you install the certificates, deployment of Visual Studio can proceed by using the instructions from the [Deploying from a network installation](create-a-network-installation-of-visual-studio.md#deploying-from-a-network-installation) section of the "Create a network installation of Visual Studio" page.
 
-## Get support
-
-Sometimes, things can go wrong. If your Visual Studio installation fails, see the [Troubleshooting Visual Studio 2017 installation and upgrade issues](troubleshooting-installation-issues.md) page. If none of the troubleshooting steps help, you can contact us by live chat for installation assistance (English only). For details, see the [Visual Studio support page](https://visualstudio.microsoft.com/vs/support/#talktous).
-
-Here are a few more support options:
-
-* You can report product issues to us via the [Report a Problem](../ide/how-to-report-a-problem-with-visual-studio-2017.md) tool that appears both in the Visual Studio Installer and in the Visual Studio IDE.
-* You can share a product suggestion with us on [UserVoice](https://visualstudio.uservoice.com/forums/121579).
-* You can track product issues and find answers in the [Visual Studio Developer Community](https://developercommunity.visualstudio.com/).
-* You can also engage with us and other Visual Studio developers through the [Visual Studio conversation in the Gitter community](https://gitter.im/Microsoft/VisualStudio). (This option requires a [GitHub](https://github.com/) account.)
+[!INCLUDE[install_get_support_md](includes/install_get_support_md.md)]
 
 ## See also