Automaticly showing inline Images in Post Body

[Bastian-Kuhn]

Showing of inline images in body text from ticket posts.

For us a very useful future, cause many customers send us inline attachments with screenshots from the problems they have.

[greezybacon]

Did you misspell this no purpose?

[greezybacon]

I really like this idea. I would prefer to see

• attachments inlined by the MIME content-type instead of the extension
• the list of inlined attachment types configurable (in ost-config.php or via the web interface)
• the Ticket::getAttachmentUrls() method merged with Ticket::getAttachmentsLinks() so we don't have yet another place where attachment URL hashes are generated

[Bastian-Kuhn]

Hello,

i'm currently for a consulting in malysia,
i will fix all at the latest, when i'm back in germany.

[Bastian-Kuhn]

Hello,

i just fixed the typos and merged the getAttachmentUrls wird the getAttachmentsLinks function.

For attachments inlined by the MIME content-type instead of the extension: I think that the effort here is to high in relation to the advantage, because we only deal with images an no other filetypes. (If you really want it this way, i change it of course)

the list of inlined attachment types configurable (in ost-config.php or via the web interface:
Yes, but i think an simple on or off are enough. We currently only have images here.
For a config option via web interface, it needs an update in the database scheme. How can i apply such an update?

[n0rb]

why has this never been merged?

[greezybacon]

This is a major feature of osTicket/osTicket-1.8. It creates several cascading issues, so we decided to leave it out of 1.7. Users who wish not to use the HTML feature can remain on osTicket 1.7