The ticket management system is built using the Laravel PHP framework.
It follows a traditional MVC (Model-View-Controller) architecture with an additional service layer for business logic encapsulation.
The application provides a web-based interface for ticket lifecycle management, including:
- Ticket creation
- Editing
- Status tracking
- Collaborative commenting
| Feature | Description | Access Level |
|---|---|---|
| Ticket Management | Create, edit, view, delete tickets | User/Admin |
| Status Control | Toggle ticket open/closed state | Admin only |
| Comment System | Add comments to tickets | Verified users |
| Dashboard Analytics | View ticket metrics and statistics | Admin only |
| Role-based Access | User and admin role differentiation | System-wide |