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Troubleshooting
Sometimes Thunderbird updates contain changes that affect add-on compatibilities of Quicktext and other addons for some or all users. Here is a list of things to check when facing any problems.
First of all check if you are using the latest Version of Thunderbird and Quicktext. As Quicktext is actively maintained this usually fixes compatibility problems. Note that Thunderbird beta versions are probably not yet supported by Quicktext.
Go to your add-on manager, click on the gear icon and search for updates.
Check if the version number from the Quicktext add-on matches the latest version available.
Click the Thunderbird menu icon, select "Help" and "About thunderbird" and search for updates.
Check if the version number from Thunderbird matches the latest version available.
Sometimes the added functions of other add-ons interfere with Quicktext. Go to your add-on manager and try to disable all other add-ons. Restart Thunderbird and try if there is still a problem.
Note that uninstalling and reinstalling Quicktext or other add-ons, will probably delete your data.
Check if Thunderbirds error console has Quicktext related entries:
Press CTRL+SHIFT+J to open Thunderbirds error console. Report any error that might be related to Quicktext.
Try if there is still a problem, if you create a fresh and empty profile where only Quicktext is installed.
To create an empty profile start Thunderbird with the -p command line switch. For example like this:
"C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -p
Then create a new profile, install the Quicktext add-on and check if the problem still exists.
If there is a problem inserting a large Quicktext template into a long email, try to reduce the problem as much as possible.
- Check whether the problem still occurs when you shorten the Quicktext template (create a test template). How can you shorten the Quicktext template as much as possible so that the problem still occurs?
- Check if the problem still occurs when you shorten the email. How can you shorten the email as much as possible (recipient, message, subject etc.) so that the problem still occurs? Does the problem even occur with a blank email?
If you tried to solve the problem by following step 1.1, step 1.2 and step 2 without success, then you should create an issue.
Please include the following informations:
- Version number of Thunderbird - for example: 91.0.3
- Version number of Quicktext - for example: 4.1
- OS you are using - for example: Windows 10 - 20H2
- Include the sentence "The problem still exists, if I disable other add-ons", if thats true (see step 2).
- Include the sentence "The problem still exists, if I use a fresh profile", if thats true (see step 4).
- Include a reduced and anonymized test template that you can reproduce the problem with (see step 5).
- Include a reduced and anonymized email that you can reproduce the problem with (see step 5). Send the email source code before applying the template by first clicking save in the compose window. Then navigate to the email draft, select the email, click on "more" and "view source code". Probably only the message part between
<html>and</html>is relevant. - Include any Quicktext related entries from the error console (see step 3).
Advanced technique that can be used when a fresh profile has no error (step 4), but an existing (bad) profile has. Proceed with care:
You could probably find the bad file by duplicating your bad profile and delete one file / folder at a time and restart Thunderbird. Thunderbird will usually create blank files instead on startup. If it works the deleted file might be the cause. Create another duplicate, only delete that file and restart Thunderbird, to make sure.
Google that file. If it is a text file use some program like WinMerge to see what differences are there. Remove different lines until a restarted Thunderbird works.