📍 Hyderabad, India
📧 [email protected]
📞 +91-9052717817
Project & Operations Manager with 5+ years of experience at Amazon, leading high-volume quality operations, SLA governance, and process excellence initiatives. Proven track record in productivity optimization, audit quality improvement, automation, and stakeholder management across complex operational environments.
- 📈 Improved productivity by 29%+ through time-motion studies and benchmark recalibration
- ✅ Increased audit quality from 98.12% → 99.69%
- ⏱ Achieved SLA delivery under 36 hours using percentile-based monitoring (P90/P99)
- 🤖 Reduced escalation cycle time by 87% using Python automation
- Project & Operations Management
- Quality Control & SLA Governance
- Agile / Scrum / Process Improvement
- Performance Analytics & Automation
- Stakeholder & Team Leadership
JIRA, Python, SQL, Advanced Excel, ETL, Lean Six Sigma, Agile Scrum, SOP Governance, Metadata Audits, Performance Dashboards
- Led multi-project quality control functions across high-volume operations
- Designed SOP governance frameworks and performance dashboards
- Built automation workflows to eliminate manual escalation bottlenecks
- Mentored and developed team members into top-tier performers
- Productivity: 22–24 → 34 units/hour
- Quality Compliance: ~99% sustained
- Escalation TAT: 20 mins → ~3 mins
- Talent Progression: 7 team members promoted
- Lean Six Sigma – White Belt
- SQL Certification
- Advanced Excel & ETL
- Telugu – Native
- English – Fluent
- Hindi – Fluent
Operational excellence case studies, fitness activities (cricket & badminton), and peer knowledge sharing.