access-ci-org · jpnavarro · Dec 13, 2024 · Oct 29, 2024 · Dec 13, 2024 · Dec 13, 2024
diff --git a/docs/source/tasks/Science_Gateway_Allocation_Request_v1.md b/docs/source/tasks/Science_Gateway_Allocation_Request_v1.md
diff --git a/docs/source/tasks/Science_Gateway_Community_Accounts_v1.md b/docs/source/tasks/Science_Gateway_Community_Accounts_v1.md
diff --git a/docs/source/tasks/Science_Gateway_Description_v1.md b/docs/source/tasks/Science_Gateway_Description_v1.md
@@ -14,7 +14,7 @@ accessible information about the science gateway.
 
 ## Prerequisite tasks
 
-1.  The science gateway provider must have completed [Science Gateway Resource Requests](Science_Gateway_Resource_Requests_v1.md)
+1.  The science gateway provider must have completed [Request Science Gateway Resources](Request_Science_Gateway_Resources_v1.md)
 
 ## Support Information
 

diff --git a/docs/source/tasks/Science_Gateway_Registration_v1.md b/docs/source/tasks/Science_Gateway_Registration_v1.md
diff --git a/docs/source/tasks/Science_Gateway_Resource_Requests_v1.md b/docs/source/tasks/Science_Gateway_Resource_Requests_v1.md
diff --git a/docs/source/tasks/Ticket_Handling_v1.md b/docs/source/tasks/Ticket_Handling_v1.md
diff --git a/docs/source/tasks/Ticket_Handling_v2.md b/docs/source/tasks/Ticket_Handling_v2.md
@@ -35,11 +35,13 @@ To request new organization/RP specific routing queues open an *ACCESS Integrati
 
 If you are a resource provider (RP) integrating a resource, provide a short organization name or abbreviation that can be used to define your RP queue. Theis queues will be named “\<short_name\>”, like “Jetstream-2” or “Delta”.
 
-Identify for this queue the name and ACCESS usernames of:
+Identify for this queue the name and email addresses of:
 
-1.  People that can UPDATE tickets in the queue
+1.  People who can browse tickets (agents)
 
-2.  Person who will be assigned tickets by default (this person will be able to reassign tickets to anyone else with queue access)
+2.  People who will be watchers to receive email notifications (watchers)
+
+Note: Most of the time both agents and watchers are the same. But, if some agents do not want to be spammed with emails they may opt from being a watcher.
 
 #### For ACCESS awardee queues