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faq, enter_data and how_to_get_started intents mis-used #623

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samsucik opened this issue Mar 11, 2021 · 0 comments
Open

faq, enter_data and how_to_get_started intents mis-used #623

samsucik opened this issue Mar 11, 2021 · 0 comments
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@samsucik
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The three intents are often used to cover user utterances that merely choose a topic/product. Example training story fragment:

  - action: utter_ask_explain_nlucorex
  - intent: faq
    entities:
    - product: rasa
  - slot_was_set:
    - product: rasa
  - action: utter_explain_nlu

Note that none of these three intents are originally meant for this use case, it is only the lack of a proper intent (or entity) that makes use use these intents for utterances like:

help me with rasa open source
rasa x
rasa
whar are the components of rasa?
i want to learn more about rasa

This happens especially after utter_ask_explain_nlucorex and after utter_possibilities.

Ideally, we should add a separate intent that will capture these peculiar utterances and, even more importantly, add an entity where needed, which would capture the topic selected by the user (see this slide for more context & details).

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