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Remove the solution when reopening a closed ticket #839

@marien-probesys

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@marien-probesys

Problem

Today, when reopening a closed ticket with a solution, the status is set to "in progress" but the solution still exists. This is a weird case because it's impossible to add a new answer.

Solution

We could allow to always add a solution if the status is not finished, but I believe that if we reopen a closed ticket, it's because the solution doesn't work anymore. This needs a confirmation though.

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    topic: ticketingAll the stuff related to the ticketsusability testingWe need to perform testing with users to evaluate the features

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