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topic: ticketingAll the stuff related to the ticketsAll the stuff related to the ticketsusability testingWe need to perform testing with users to evaluate the featuresWe need to perform testing with users to evaluate the features
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Problem
Today, when reopening a closed ticket with a solution, the status is set to "in progress" but the solution still exists. This is a weird case because it's impossible to add a new answer.
Solution
We could allow to always add a solution if the status is not finished, but I believe that if we reopen a closed ticket, it's because the solution doesn't work anymore. This needs a confirmation though.
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topic: ticketingAll the stuff related to the ticketsAll the stuff related to the ticketsusability testingWe need to perform testing with users to evaluate the featuresWe need to perform testing with users to evaluate the features