Remove the solution when reopening a closed ticket #839
Labels
topic: ticketing
All the stuff related to the tickets
type: improvements
Things could be nicer
type: usability testing
We need to perform testing with users to evaluate the features
Milestone
Problem
Today, when reopening a closed ticket with a solution, the status is set to "in progress" but the solution still exists. This is a weird case because it's impossible to add a new answer.
Solution
We could allow to always add a solution if the status is not finished, but I believe that if we reopen a closed ticket, it's because the solution doesn't work anymore. This needs a confirmation though.
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