Bileto

The ergonomic ticketing tool for managing your Help Desk.
bileto.fr

Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

Manage your tickets (create, answer, manage their lifecycle) in a modern way (clear timeline, efficient lists, powerful search engine);
Isolate your users and tickets in organizations;
Finely manage roles and permissions;
Create and answer to tickets by emails;
Attach files to your messages;
Login with LDAP;
Track time, optionally through contracts;
Import data from an external tool such as GLPI;
Work in different environments (mobile and dark modes are available);
And a lot more to come: see our roadmap to learn more.

It is written with Symfony and works with PHP 8.2 or 8.3. The supported databases are PostgreSQL >= 12 and MariaDB >= 10.4.

It is developed by Probesys as a community project.

Contributing

Ideas, bug reports and contributions are welcome. Please follow the contributing guide.

Bileto relies on a bunch of other projects:

Thanks to their authors!

Name		Name	Last commit message	Last commit date
Latest commit History 1,247 Commits
.github		.github
assets		assets
bin		bin
config		config
docker		docker
docs		docs
migrations		migrations
public		public
src		src
templates		templates
tests		tests
translations		translations
var		var
.dockerignore		.dockerignore
.env		.env
.env.test		.env.test
.eslint.config.js		.eslint.config.js
.gitignore		.gitignore
.phpcs.xml		.phpcs.xml
.phpstan.neon		.phpstan.neon
.phpunit.xml.dist		.phpunit.xml.dist
.rector.php		.rector.php
.stylelintrc.json		.stylelintrc.json
.svg-sprite.json		.svg-sprite.json
CHANGELOG.md		CHANGELOG.md
CONTRIBUTING.md		CONTRIBUTING.md
LICENSE.txt		LICENSE.txt
Makefile		Makefile
README.md		README.md
ROADMAP.md		ROADMAP.md
VERSION.txt		VERSION.txt
composer.json		composer.json
composer.lock		composer.lock
env.sample		env.sample
package-lock.json		package-lock.json
package.json		package.json
symfony.lock		symfony.lock