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Add troubleshooting instructions for macOS app unsigned error
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deslaughter authored May 17, 2024
2 parents 46cf81c + 7a47527 commit e8d4267
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26 changes: 25 additions & 1 deletion docs/content/docs/install/index.md
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Expand Up @@ -58,6 +58,30 @@ Running the command `openfast` in a terminal will produce output similar to the

### Run ACDC

Start `ACDC` by running the executable downloaded from Github. MacOS users may need to right-click on `ACDC.app` and select `Open` and then click `Open` on the dialog that is displayed because the application is not signed. `ACDC` will start and display the `Project` page as shown below (recent file paths have been removed):
Start `ACDC` by running the executable downloaded from Github. `ACDC` will start and display the `Project` page as shown below (recent file paths have been removed):

![Project](project.png)

### Troubleshooting

#### macOS: developer cannot be verified

On macOS, users who have downloaded the app will usually see the error below the first time it is opened.
The error message states:

```
"ACDC.app" cannot be opened because the developer cannot be verified.
macOS cannot verify that this app is free from malware.
```

{{< figure src="unsigned-error.png" width="350" >}}

This is due to the app distribution not being "signed" through Apple's developer certificate process.

To resolve the issue, right-click on the `ACDC.app` icon and select `Open`.
Then, click `Open` on the dialog that is displayed asking for verification to open an unsigned app.
Alternatively, the [extended attribute](https://en.wikipedia.org/wiki/Extended_file_attributes#macOS) can be removed with the [xattr](https://ss64.com/mac/xattr.html) command line tool:

```bash
xattr -d com.apple.quarantine ACDC.app
```
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