ALWAYS GIVING THE HOME FIELD ADVANTAGE
Field Advantage provides site surveys for many of our clients. In certain instances, a site survey may be needed for documentation purposes only. However, it is our experience that most site surveys act as the prerequisite for infrastructure upgrades. Site surveys are critical for identifying potential issues early so that the installation can be executed quickly and efficiently. Our technicians are trained to photograph and document key findings as well as identify any possible problems that may need to be resolved before installation takes place. We understand that accurate site surveys are critical to the success for national deployments, and are instrumental in allowing our clients the ability to identify any issues that may arise before the day of installation.
Also known as rollouts, Field Advantage understands that deployments can be as simple as a few locations or as complex as thousands of sites nationwide. Regardless of the scope, we are committed to ensuring our clients receive the best possible service and support. We assign a senior project manager for each deployment project, and our senior project managers ensure that each technician has the correct credentials and experience to guarantee quality and help eliminate errors. At Field Advantage, we never leave a job unfinished and our comprehensive methods for deployment scheduling and implementation have made us a leader in the industry.
Technology has come a long way. Gone are the days of climbing up ladders and posting menu items with large plastic letters. This process can now be completely automated due to the emergence and affordability of large high resolution monitors. A digital menu makes it easy to switch out items, change prices, or cater to different times of the day. Field Advantage technicians will prepare the worksite, install the equipment, and calibrate the monitors.
With the Internet of Things (IOT) revolutionizing the way we do business, properly functioning network equipment is fundamental to keeping those digital signals operational. Our Field Advantage technicians are trained to install new or replacement network gear, as well as create new cable runs and configure connected equipment. Our technicians also document and label existing networks to help ensure improved remote network support.
Transitioning every pump in the US to accept EMV is an incredibly large undertaking. Field Advantage has a national team of technicians specifically trained in the right technology for this type of upgrade. We are bridging the divide that traditional pump tech companies are lacking. In short, trust our IT experts to handle the technology and cloud conversion with on site as well as remote support.
Along with the EMV upgrade, the petroleum industry is working towards managing the pumps from a centralized cloud infrastructure. Field Advantage takes the guess work out of this process. Our technicians understand the underlying infrastructure and are experts in this type of conversion. With our exhaustive national network of technicians, all stores can finally have the service they have been asking for.
At Field Advantage, we understand how important cable management is. Running cable properly is not simply for aesthetics. Professional cable runs ensure easy troubleshooting should problems arise. Our technicians are trained to confirm that every cable is secure, labelled, and properly terminated.
Point of Sale systems are vital for any retail company. At Field Advantage, we understand that Network, POS, or Printer issues are never welcome, especially during your busiest seasons. Our periodic preventative maintenance services will help ensure the longevity of your POS units as well as identify any issues before they become a major problem.
At Field Advantage, we understand that consistency is paramount for any successful deployment, and more complicated deployments require additional levels of support. To that end, we provide specialized Field Experts—specifically trained for each client deployment—for our more complex projects. These technicians will travel anywhere in the country to perform the tasks needed. This white glove service provides our clients with, not only a consistent product, but a mobile solution for expanded reach.
We are experienced with working with many retailers as their onsite warranty provider. We understand that our clients who purchase additional warranties expect quick service from knowledgeable technicians. Our Field Advantage technicians are highly skilled in diagnosing problems and if a warranty issue is discovered, will take immediate action remedy the problem. We understand that resolutions can come in many ways; maintenance, parts replacement, and sometimes entire unit swaps may be necessary. At Field Advantage, we work with our clients and the end users to make sure that both parties are more than satisfied.
Our Field Advantage Remote Support Technicians are available 24/7 and can respond much faster than traditional onsite technicians, therefore helping reduce downtime. This translates to cost-effectiveness and time savings and allows our clients the ability to focus on what matters—their business. Additionally, this service is also is part of the industry’s green initiative focusing on lowering carbon emissions of traveling technicians.
Our Field Advantage Data Center Technicians are experienced in supporting and troubleshooting your equipment, no matter where it may be housed. We understand that the beauty of data centers are both their redundancy and disaster recovery capabilities. When that redundancy is initiated due to failure, Field Advantage is there to repair or replace the equipment as needed. Field Advantage can also support clients in the transition from onsite servers to cloud infrastructure.
Field Advantage started its roots in Duluth, MN in the summer of 2007. The company began as an IT service provider catered to clients needing evening and weekend service. In the spring of 2009, Field Advantage’s CEO, John-Paul Damico, expanded the company to 9 locations across MN and WI. In the Fall of 2010, Damico took what he learned from the regional expansion and started the national expansion. By 2011, Field Advantage had expanded to over 100 locations nationwide.
In 2013 the company headquarters was moved from Northern Minnesota to Norfolk, Virginia. It was at this time that the company began focusing heavily on commercial services as its footprint, over 250 markets now, was able to provide turn-key solutions to enterprise clients.
“There have been a lot of ups and downs rolling our services out all over the country. When a company is expanding as rapidly as we are, there is bound to be growing pains. We evaluate and streamline our processes and workflow on a daily basis.” Damico said.
In 2017 the company rebranded itself as Field Advantage as it had shifted its focus from after hours support to an enterprise field solutions provider. Field Advantage is a 24 hour on-site technology service that specializes in the retail and entertainment industry. Technicians are now all over the country (all 50 states) servicing commercial and enterprise clients.
Damico said, “We are unique because our technicians have flexible schedules and our overhead is extremely low. This means we can be less expensive than our competitors and service our clients on their time frame.”
When asked why Damico named it Field Advantage, he replied “Because at the national level, it is extremely difficult to have the support and expertise where home-base might be. With highly skilled technicians and unparalleled client services, we provide the client with that home field advantage that they are looking for.”
| Type | |
|---|---|
| ☎️ | (866) 535-4165 |
| 📧 | HelpDesk |
| 🏠 | 520 W 21st St Ste G-2202 Norfolk, VA 23517 |