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Canute 360 Customer Support

Please email any questions not answered below to [email protected] (for support using your Canute 360) or [email protected] (for anything else).

Using your Canute 360

• Start by familiarising yourself with the Canute 360 User Manual (in English)

• Read the English Quick start guide

• Download Braille Ready Files to use with Canute 360 onto an SD card

• Problems with your SD card?

• Upgrade your Canute 360 to the latest software

• View the Canute 360 Frequently Asked Questions

• View the Canute 360 Technical Specification

• Problems with your Canute 360? Try diagnosing your Canute 360

• Read our returns and refunds policy

Tips and tools for using with Canute 360

• Create chapter headings and bookmarks for books you read on the Canute.

• Do you only have EuroBraille encoded BRFs? Follow instructions for getting Canute compatible files: EuroBraille and Canute

• Use RoboBraille's free online transcription service with its Canute setting

Distribution and returns

• View the Canute 360 Warranty

• Contact details for Canute 360 distributors

Using Canute as a display with PCs

Canute can be used as a display connected to your PC. However most screen-reader software has not yet been updated to work with multiline displays. We are working with screen-reader developers to change this and coming up with some very exciting use-cases. See below for the latest screen-reader support for your Canute.

Therefore at present Canute-as-a-display is only recommended for use by developers. Currently all these solutions require a reasonably high level of technical competence to initially set up, such as experience editing the Windows Registry.

• Using the custom Canute installer for Raspberry Pis

• Using Canute with BRLTTY on Debian-based Linux

• Using Canute with BRLTTY on ChromeOS

• Using Canute with BRLTTY on Windows 10

• Using Canute with NVDA on Windows

• Using Canute with Duxbury DBT on Windows 10

Using the Canute Console

This section is under active development and is not considered complete. Use at your own risk or after consulting the BBT team.

• Adding the Console to a WiFi network

Developing for Canute

Non-intrusive

• Developing for the Canute protocol

Intrusive

Caveat lector: Creating custom updates for the software, firmware or accessing the internal hardware may invalidate your warranty. It may also be hard or impossible to diagnose or repair the machine remotely. It is possible to brick a Canute by making changes to software or firmware. This section is only intended for developers who are under agreement with BBT.

• Changing the Canute's BRF ASCII encoding

• Translating Canute into other languages and Braille codes

• Making changes to the Canute's software

• Accessing the micro-SD for the Raspberry Pi Zero

About this support repository

• This support repository is hosted on Bristol Braille's Github wiki ↵ and mirrored on the Bristol Braille Technology CIC website ↵

• Please email [email protected] if you have a contribution you would like to add to the Canute 360 wiki or if you would like to be given editing rights to the Wiki.

• Consult the Wikimedia user's guide for information on editing wiki software.