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Update resume.md
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makes more sense to have the security part towards the top
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ANeilan authored Aug 28, 2024
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* Worked on updating documentation regarding abuse contacts.

#### Helpdesk Analyst | Steward Health Care Systems | July 2018 - January 2022

* Provided customer service to end users. Utilize internal documentation to resolve issues.

* Triaged calls/tickets to appropriate teams if request cannot be resolved.

* Proactively scanned (via shodan) our public infrastructure for out-of-date assets and identified an unsupported host with deprecated operating systems. then subsequently initiated and assisted in the migration plan improving our security posture greatly

#### Security Analyst | Steward Health Care Systems | April 2019 - October 2019

* Worked with the Security Engineering & Operations team.
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* Managed VPN token distribution.

#### Helpdesk Analyst | Steward Health Care Systems | July 2018 - January 2022

* Provided customer service to end users. Utilize internal documentation to resolve issues.

* Triaged calls/tickets to appropriate teams if request cannot be resolved.

* Proactively scanned (via shodan) our public infrastructure for out-of-date assets and identified an unsupported host with deprecated operating systems. then subsequently initiated and assisted in the migration plan improving our security posture greatly

#### Independent Security Researcher | 2016 - Present

* Authoring blog posts and articles providing [analysis on collected phishing kits and IOCs](https://aneilan.github.io/)
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