rate.php

<?php
/**
 *
 * This file is part of HESK - PHP Help Desk Software.
 *
 * (c) Copyright Klemen Stirn. All rights reserved.
 * https://www.hesk.com
 *
 * For the full copyright and license agreement information visit
 * https://www.hesk.com/eula.php
 *
 */

define('IN_SCRIPT',1);
define('HESK_PATH','./');

// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();

// Is rating enabled?
if ( ! $hesk_settings['rating'])
{
	die($hesklang['rdis']);
}

// Rating value
$rating = intval( hesk_GET('rating', 0) );

// Rating can only be 1 or 5
if ($rating != 1 && $rating != 5)
{
	die($hesklang['attempt']);
}

// Reply ID
$reply_id = intval( hesk_GET('id', 0) ) or die($hesklang['attempt']);

// Ticket tracking ID
$trackingID = hesk_cleanID() or die($hesklang['attempt']);

// Connect to database
hesk_dbConnect();

// Get reply info to verify tickets match
$result = hesk_dbQuery("SELECT `replyto`,`rating`,`staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='{$reply_id}' LIMIT 1");
$reply  = hesk_dbFetchAssoc($result);

// Does the ticket ID match the one in the request?
$result = hesk_dbQuery("SELECT `trackid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='{$reply['replyto']}' LIMIT 1");
// -> Ticket found?
if (hesk_dbNumRows($result) != 1)
{
	die($hesklang['attempt']);
}
// -> Does the tracking ID match?
$ticket = hesk_dbFetchAssoc($result);
if ($ticket['trackid'] != $trackingID)
{
	die($hesklang['attempt']);
}

// OK, tracking ID matches. Now check if this reply has already been rated
if ( ! empty($reply['rating']))
{
	die($hesklang['ar']);
}

// Update reply rating
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `rating`='{$rating}' WHERE `id`='{$reply_id}'");

// Also update staff rating
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `rating`=((`rating`*(`ratingpos`+`ratingneg`))+{$rating})/(`ratingpos`+`ratingneg`+1), " .
			($rating == 5 ? '`ratingpos`=`ratingpos`+1 ' : '`ratingneg`=`ratingneg`+1 ') .
            "WHERE `id`='{$reply['staffid']}'");

header("Cache-Control: no-store, no-cache, must-revalidate");
header("Cache-Control: post-check=0, pre-check=0", false);
header("Pragma: no-cache");

header('Content-type: text/plain; charset=utf-8');
if ($rating == 5)
{
	echo $hesklang['rh'];
}
else
{
	echo $hesklang['rnh'];
}
exit();
?>