diff --git a/packages/@webex/plugin-meetings/src/meetings/index.ts b/packages/@webex/plugin-meetings/src/meetings/index.ts
index 6229462791b..dd0ade33a9f 100644
--- a/packages/@webex/plugin-meetings/src/meetings/index.ts
+++ b/packages/@webex/plugin-meetings/src/meetings/index.ts
@@ -1044,48 +1044,55 @@ export default class Meetings extends WebexPlugin {
    */
   fetchUserPreferredWebexSite() {
     // @ts-ignore
-    return this.webex.people._getMe().then((me) => {
-      const isGuestUser = me.type === 'appuser';
-      if (!isGuestUser) {
-        return this.request.getMeetingPreferences().then((res) => {
-          if (res) {
-            const preferredWebexSite = MeetingsUtil.parseDefaultSiteFromMeetingPreferences(res);
-            this.preferredWebexSite = preferredWebexSite;
-            // @ts-ignore
-            this.webex.internal.services._getCatalog().addAllowedDomains([preferredWebexSite]);
-          }
+    return this.webex.people
+      ._getMe()
+      .then((me) => {
+        const isGuestUser = me.type === 'appuser';
+        if (!isGuestUser) {
+          return this.request.getMeetingPreferences().then((res) => {
+            if (res) {
+              const preferredWebexSite = MeetingsUtil.parseDefaultSiteFromMeetingPreferences(res);
+              this.preferredWebexSite = preferredWebexSite;
+              // @ts-ignore
+              this.webex.internal.services._getCatalog().addAllowedDomains([preferredWebexSite]);
+            }
 
-          // fall back to getting the preferred site from the user information
-          if (!this.preferredWebexSite) {
-            // @ts-ignore
-            return this.webex.internal.user
-              .get()
-              .then((user) => {
-                const preferredWebexSite =
-                  user?.userPreferences?.userPreferencesItems?.preferredWebExSite;
-                if (preferredWebexSite) {
-                  this.preferredWebexSite = preferredWebexSite;
-                  // @ts-ignore
-                  this.webex.internal.services
-                    ._getCatalog()
-                    .addAllowedDomains([preferredWebexSite]);
-                } else {
-                  throw new Error('site not found');
-                }
-              })
-              .catch(() => {
-                LoggerProxy.logger.error(
-                  'Failed to fetch preferred site from user - no site will be set'
-                );
-              });
-          }
+            // fall back to getting the preferred site from the user information
+            if (!this.preferredWebexSite) {
+              // @ts-ignore
+              return this.webex.internal.user
+                .get()
+                .then((user) => {
+                  const preferredWebexSite =
+                    user?.userPreferences?.userPreferencesItems?.preferredWebExSite;
+                  if (preferredWebexSite) {
+                    this.preferredWebexSite = preferredWebexSite;
+                    // @ts-ignore
+                    this.webex.internal.services
+                      ._getCatalog()
+                      .addAllowedDomains([preferredWebexSite]);
+                  } else {
+                    throw new Error('site not found');
+                  }
+                })
+                .catch(() => {
+                  LoggerProxy.logger.error(
+                    'Failed to fetch preferred site from user - no site will be set'
+                  );
+                });
+            }
 
-          return Promise.resolve();
-        });
-      }
+            return Promise.resolve();
+          });
+        }
 
-      return Promise.resolve();
-    });
+        return Promise.resolve();
+      })
+      .catch(() => {
+        LoggerProxy.logger.error(
+          'Failed to retrieve user information. No preferredWebexSite will be set'
+        );
+      });
   }
 
   /**
diff --git a/packages/@webex/plugin-meetings/test/unit/spec/meetings/index.js b/packages/@webex/plugin-meetings/test/unit/spec/meetings/index.js
index 89a64498e36..545a05fbd97 100644
--- a/packages/@webex/plugin-meetings/test/unit/spec/meetings/index.js
+++ b/packages/@webex/plugin-meetings/test/unit/spec/meetings/index.js
@@ -2077,6 +2077,21 @@ describe('plugin-meetings', () => {
           ]);
         });
 
+        it('should handle failure to get user information if scopes are insufficient', async () => {
+          loggerProxySpy = sinon.spy(LoggerProxy.logger, 'error');
+          Object.assign(webex.people, {
+            _getMe: sinon.stub().returns(Promise.reject()),
+          });
+
+          await webex.meetings.fetchUserPreferredWebexSite();
+
+          assert.equal(webex.meetings.preferredWebexSite, '');
+          assert.calledOnceWithExactly(
+            loggerProxySpy,
+            'Failed to retrieve user information. No preferredWebexSite will be set'
+          );
+        });
+
         const setup = ({me = { type: 'validuser'}, user} = {}) => {
           loggerProxySpy = sinon.spy(LoggerProxy.logger, 'error');
           assert.deepEqual(webex.internal.services._getCatalog().getAllowedDomains(), []);
@@ -2093,7 +2108,7 @@ describe('plugin-meetings', () => {
 
           Object.assign(webex.people, {
             _getMe: sinon.stub().returns(Promise.resolve(me)),
-        });
+          });
         };
 
         it('should not call request.getMeetingPreferences if user is a guest', async () => {