Replies: 4 comments 5 replies
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on Backend server getting the below error
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Hi @agauttam that kind of error occours during a bad installation, permission issues or if somebody touches the utmstack.yml file located on the root. Those values are used from internal services to communicate with each other and for encryption purposes, so, if the connection key can't be accessed or if it is changed, the system won't work properly. In this case you must consider a full reinstallation if you don't have a way to restore the file to its original state. |
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Also can be a network issue that avoid the communication between the agent's machine and the UTMStack's instance machine. |
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Hi, @agauttam corrupted keys are a big problem because are used for encryption as said before, let me check with a teammate to look for a workaround. |
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Describe the bug
UTMStack: error: error installing UTMStack services: error installing UTMStackAgent service: Check the file /logs/utmstack_agent.log for more details
error while reinstalling the agent
Environment
Additional context
Add any other context about the problem here.
2024-05-10T09:10:46.5000876Z INFO eea81247-9adb-4112-a621-098ca1360422 C:/Users/aimng/actions-runner/_work/UTMStack/UTMStack/agent/agent/main.go 38 Installing UTMStack Agent service...
2024-05-10T09:10:49.1631865Z INFO 2ac16034-2ad8-43e7-afb5-9dfe91b04b01 C:/Users/aimng/actions-runner/_work/UTMStack/UTMStack/agent/agent/conn/conn.go 35 trying to connect to Server...
2024-05-10T09:10:49.1643543Z INFO fa2c2df2-8ca0-46b4-b7cd-873be667947d C:/Users/aimng/actions-runner/_work/UTMStack/UTMStack/agent/agent/main.go 60 Connection to Agent Manager successful!!!
2024-05-10T09:10:49.4070763Z ERROR f2098e0b-aa51-46be-aae2-901f59df720d C:/Users/aimng/actions-runner/_work/UTMStack/UTMStack/agent/agent/main.go 64 failed to register agent: rpc error: code = Unauthenticated desc = unable to connect with the panel to check the connection key
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