Device information for "Wacom Bamboo One M" not found. #42

Kivuliar · 2020-03-19T18:59:08Z

Recently I've switched to Linux and decided to use my tablet, definitely got tired of setting work area via terminal commands.
My tablet: One by Wacom M / CTL-671
Unfortunately I'm receiving 2 errors while launching wacom-gui:

After that, said GUI shows nothing - no model, no available options, basically nothing - I can try to refresh connected device but (put title of this issue here) error pops up.

When launching with terminal (not sure if important):

(python:23552): dbind-WARNING **: 19:37:47.222: Couldn't register with accessibility bus: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

xsetwacom list:

Wacom Bamboo One M Pen stylus id: 10 type: STYLUS
Wacom Bamboo One M Pen eraser id: 11 type: ERASER

and at last, libwacom-list-local-devices --database /usr/local/wacom-gui/data

[Device]
Name=One by Wacom (medium)
ModelName=
DeviceMatch=usb:056a:0301;
Class=Bamboo
Width=9
Height=5
IntegratedIn=
Styli=0xffffe;0xfffff;
[Features]
Reversible=true
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
(there was hash sign here) StatusLEDs=
NumStrips=0
Buttons=0

tb2097 · 2020-03-21T16:55:24Z

Greetings,
This is caused by a naming mismatch between the .tablet file and how the driver present itself. Can you please edit the file one-by-wacom-m-p.tablet and set "Name=" to Wacom Bamboo One M? This should resolve the issue and I can submit the change to libwacom. I've encountered a few of these occurrences already.

Kivuliar · 2020-03-21T17:22:35Z

I've modified it, checked "libwacom-list-local-devices --database /usr/local/wacom-gui/data" just in case:

[Device]
Name=Wacom Bamboo One M
ModelName=
DeviceMatch=usb:056a:0301;
Class=Bamboo
Width=9
Height=5
IntegratedIn=
Styli=0xffffe;0xfffff;

Launched wacom-gui again to test if it works correctly, but error still pops up.

tb2097 · 2020-03-22T19:05:03Z

Can you please run it via the terminal and copy the output? I have a vague suspicion of what might be going on but since I don't have one of those tablets I can't be sure.

Kivuliar · 2020-03-22T19:41:40Z

I ran the "wacom-gui.py" in terminal, but there is no output.

And yes, errors still show up with the "Device information not found" just like before.

4l1fe · 2020-03-28T21:58:24Z

I have the same issue but with the model CTL-672. After replacing to an actual Name got errors again. In short, your script collects device info in vars self.device_data, detected with an unsuitable structure seems.
Samples of detected, self.device_data:

{'Wacom One by Wacom M': {'stylus': {'id': ['10']}, 'eraser': {'id': ['27']}}}
{'Wacom One by Wacom M': {'stylus': {}, 'touch': {}, 'pad': {'attr': {}}, 'cursor': {}, 'eraser': {}}, 'CTL-672': {'cursor': {}, 'devID': '037b', 'stylus': {'rotate': True}, 'pad': {'attr': {}}, 'eraser': {}, 'touch': {}}}

tb2097 · 2020-03-28T22:42:26Z

I think this may have something to do with the fact the tablet doesn't have any buttons, which I may not be handling correctly...
Can you please replace the wacom_data.py with this one: https://github.com/tb2097/wacom-gui/blob/tb2097-no-buttons-debug/wacom-gui/wacom_data.py

It should spit out the tablet info that is collected in terminal; hopefully it will inform me as to what is occurring so I can fix it for you.

Kivuliar · 2020-03-29T14:18:48Z

I did this CORRECTLY this time (yeah, I should not do anything past midnight...sorry about that)
that's the output:

r$ python wacom-gui.py
{'': {'cursor': {},
'devID': '0301',
'eraser': {},
'pad': {'attr': {}, 'buttons': {}},
'stylus': {'rotate': True},
'touch': {}},
'Wacom Bamboo One M': {'cursor': {},
'eraser': {},
'pad': {'attr': {}, 'buttons': {}},
'stylus': {},
'touch': {}}}
{'': {'cursor': {},
'devID': '0301',
'eraser': {},
'pad': {'attr': {}},
'stylus': {'rotate': True},
'touch': {}},
'Wacom Bamboo One M': {'cursor': {},
'eraser': {},
'pad': {'attr': {}},
'stylus': {},
'touch': {}}}

dpcherian · 2020-04-08T12:09:17Z

Hello!

I'm not sure if I should start a new issue or continue this one, since I think I'm having the same problem with the CTL-672. As suggested, I began by editing one-by-wacom-m-p2.tablet and set Name= to "Wacom One by Wacom M" (since that was the name given in the error message. The original name was "One by Wacom (medium)").

The same error message still pops up when I run wacom-gui.py, and the tablet doesn't show up either.

I replaced the wacom_data.py file as suggested, and this is my output:

{'Wacom One by Wacom M': {'cursor': {}, 'devID': '037b', 'eraser': {}, 'pad': {'attr': {}, 'buttons': {}}, 'stylus': {'rotate': True}, 'touch': {}}} {'Wacom One by Wacom M': {'cursor': {}, 'devID': '037b', 'eraser': {}, 'pad': {'attr': {}}, 'stylus': {'rotate': True}, 'touch': {}}}

Do let me know if you've found a way to fix this!

tb2097 · 2020-04-08T18:05:10Z

Apologies, real life is taking away from my free time. Can you please replace the wacom_data.py with the file here: https://github.com/tb2097/wacom-gui/blob/tb2097-no-buttons-debug/wacom-gui/wacom_data.py

I have added some further debugging to try and figure out where it's crashing out. My guess is something about how a pad without buttons is being detected is failing the check and therefore not being loaded.

Kivuliar · 2020-04-09T10:51:28Z

Here's the output.

dpcherian · 2020-04-11T15:39:44Z

Hello,
Thank you for taking the time to do this!

After closing the pop-up, I get this:

karlchenotto · 2020-04-26T10:37:59Z

I have the same problem with a "Wacom Cintiq 16".

There was no entry in the /usr/share/wacomtablet/data/wacom_devicelist. However adding

[0390]
model=DTK-1660
layout=unknown
name=Wacom Cintiq 16
padbuttons=0
wheel=no
touchring=no
touchstripl=no
touchstripr=no

did not change anything.

I tried this:

Can you please replace the wacom_data.py with the file here: https://github.com/tb2097/wacom-gui/blob/tb2097-no-buttons-debug/wacom-gui/wacom_data.py

This gave me:

 Traceback (most recent call last):
   File "wacom-gui.py", line 13, in <module>
     from wacom_data import Tablets
   File "/home/markus/Downloads/wacom/wacom-gui-master/wacom-gui/wacom_data.py", line 7
     <!DOCTYPE html>
     ^
SyntaxError: invalid syntax

xsetwacom list
gives

Wacom Cintiq 16 Pen stylus              id: 13  type: STYLUS    
Wacom Cintiq 16 Pen eraser              id: 14  type: ERASER

libwacom-list-local-devices
first would not return anything. Following the instruction on the kde wacom project I add a file /usr/share/libwacom/cintiq-16.tablet

resutls in
libwacom-list-local-devices

[Device]
Name=Wacom Cintiq 16
DeviceMatch=usb:056a:0390;
Class=Cintiq
Width=14
Height=8
IntegratedIn=Display;
Styli=0;0;

[Features]
Reversible=false
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
StatusLEDs=
NumStrips=0
Buttons=0

Thanks in advance four your help.

Kuratius · 2020-06-01T14:48:29Z

 libwacom-list-local-devices
# Device node: /dev/input/event3
[Device]
Name=Wacom Intuos S
ModelName=CTL-4100
DeviceMatch=usb:056a:0374;
Class=Bamboo
Width=6
Height=4
IntegratedIn=
Layout=intuos-s-p3.svg
Styli=0x862;

[Features]
Reversible=false
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
# StatusLEDs=
NumStrips=0
Buttons=4

[Buttons]
# Left=
# Right=
Top=A;B;C;D;
# Bottom=
# Touchstrip=
# Touchstrip2=
# OLEDs=
# Ring=
# Ring2=
EvdevCodes=0x100;0x101;0x102;0x103;
RingNumModes=0
Ring2NumModes=0
StripsNumModes=0

---------------------------------------------------------------
# Device node: /dev/input/event2
[Device]
Name=Wacom Intuos S
ModelName=CTL-4100
DeviceMatch=usb:056a:0374;
Class=Bamboo
Width=6
Height=4
IntegratedIn=
Layout=intuos-s-p3.svg
Styli=0x862;

[Features]
Reversible=false
Stylus=true
Ring=false
Ring2=false
Touch=false
TouchSwitch=false
# StatusLEDs=
NumStrips=0
Buttons=4

[Buttons]
# Left=
# Right=
Top=A;B;C;D;
# Bottom=
# Touchstrip=
# Touchstrip2=
# OLEDs=
# Ring=
# Ring2=
EvdevCodes=0x100;0x101;0x102;0x103;
RingNumModes=0
Ring2NumModes=0
StripsNumModes=0

---------------------------------------------------------------



python2 wacom-gui.py 
/bin/sh: 1: dconf: not found
sh: 1: dconf: not found
{'CTL-4100': {'cursor': {},
              'devID': '0374',
              'eraser': {},
              'pad': {'attr': {},
                      'buttons': {'ButtonA': {'bid': 'Button 1',
                                              'orient': 'Top'},
                                  'ButtonB': {'bid': 'Button 2',
                                              'orient': 'Top'},
                                  'ButtonC': {'bid': 'Button 3',
                                              'orient': 'Top'},
                                  'ButtonD': {'bid': 'Button 8',
                                              'orient': 'Top'}}},
              'stylus': {'rotate': False},
              'svg': 'intuos-s-p3.svg',
              'touch': {}},
 'Wacom Intuos S': {'cursor': {},
                    'eraser': {},
                    'pad': {'attr': {}, 'buttons': {}},
                    'stylus': {},
                    'touch': {}}}
invalid literal for float(): 42,10.5
{'CTL-4100': {'cursor': {},
              'devID': '0374',
              'eraser': {},
              'pad': {'attr': {},
                      'buttons': {'ButtonA': {'bid': 'Button 1',
                                              'orient': 'Top'},
                                  'ButtonB': {'bid': 'Button 2',
                                              'orient': 'Top'},
                                  'ButtonC': {'bid': 'Button 3',
                                              'orient': 'Top'},
                                  'ButtonD': {'bid': 'Button 8',
                                              'orient': 'Top'}}},
              'stylus': {'rotate': False},
              'svg': 'intuos-s-p3.svg',
              'touch': {}},
 'Wacom Intuos S': {'cursor': {},
                    'eraser': {},
                    'pad': {'attr': {}},
                    'stylus': {},
                    'touch': {}}}
invalid literal for float(): 42,10.5
^CTraceback (most recent call last):
  File "wacom-gui.py", line 436, in closeEvent
    def closeEvent(self, event):
KeyboardInterrupt

tb2097 · 2020-06-01T18:24:24Z

@karlchenotto

I think you may not have downloaded wacom_data.py correctly... can you use this? https://raw.githubusercontent.com/tb2097/wacom-gui/tb2097-no-buttons-debug/wacom-gui/wacom_data.py

@Kuratius

Which linux distro/desktop frontend are you using? It is throwing an error for using dconf, which is used to set hotkeys.

Kuratius · 2020-06-02T03:15:32Z

@tb2097 Xubuntu with xfce.
I am getting the "Device information for Wacom Intuos S not found" error also.

ForumPlayer · 2020-07-27T19:44:29Z

@tb2097 Xubuntu with xfce.
I am getting the "Device information for Wacom Intuos S not found" error also.

The same on Debian 10 (with OpenBox)

zyrmpg · 2020-08-04T12:43:36Z

I'm getting a similar error dialog with a Wacom Intuos S but with invalid literal for float(): 42,10.5 output.

Appears to be same as @Kuratius without the dconf errors. I'm on Ubuntu 19.10/Xfce

wacom-gui.py w/ modified wacom_data.py:

{'CTL-4100': {'cursor': {},
              'devID': '0374',
              'eraser': {},
              'pad': {'attr': {},
                      'buttons': {'ButtonA': {'bid': 'Button 1',
                                              'orient': 'Top'},
                                  'ButtonB': {'bid': 'Button 2',
                                              'orient': 'Top'},
                                  'ButtonC': {'bid': 'Button 3',
                                              'orient': 'Top'},
                                  'ButtonD': {'bid': 'Button 8',
                                              'orient': 'Top'}}},
              'stylus': {'rotate': False},
              'svg': 'intuos-s-p3.svg',
              'touch': {}},
 'Wacom Intuos S': {'cursor': {},
                    'eraser': {},
                    'pad': {'attr': {}, 'buttons': {}},
                    'stylus': {},
                    'touch': {}}}
invalid literal for float(): 42,10.5
{'CTL-4100': {'cursor': {},
              'devID': '0374',
              'eraser': {},
              'pad': {'attr': {},
                      'buttons': {'ButtonA': {'bid': 'Button 1',
                                              'orient': 'Top'},
                                  'ButtonB': {'bid': 'Button 2',
                                              'orient': 'Top'},
                                  'ButtonC': {'bid': 'Button 3',
                                              'orient': 'Top'},
                                  'ButtonD': {'bid': 'Button 8',
                                              'orient': 'Top'}}},
              'stylus': {'rotate': False},
              'svg': 'intuos-s-p3.svg',
              'touch': {}},
 'Wacom Intuos S': {'cursor': {},
                    'eraser': {},
                    'pad': {'attr': {}},
                    'stylus': {},
                    'touch': {}}}
invalid literal for float(): 42,10.5

DuendeInexistente · 2020-08-23T05:06:10Z

Same errors as the others, also with a wacom intuos S\CTL-4100 in a pretty untouched ubuntu 18 install.

tb2097 · 2020-12-01T18:09:23Z

Please try using the latest release: https://github.com/tb2097/wacom-gui/releases/tag/v0.3.0-rc18, let me know if this resolves the issue.

rodrigo-ceccato · 2021-02-02T18:44:22Z

Having this problem on Arch

Using the alternative wacom_data.py suggested:

Origami404 · 2022-08-30T08:48:34Z

Having this problem on Fedora 35 with CTL-672

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Device information for "Wacom Bamboo One M" not found. #42

Device information for "Wacom Bamboo One M" not found. #42

Kivuliar commented Mar 19, 2020

tb2097 commented Mar 21, 2020

Kivuliar commented Mar 21, 2020

tb2097 commented Mar 22, 2020

Kivuliar commented Mar 22, 2020

4l1fe commented Mar 28, 2020 •

edited

Loading

tb2097 commented Mar 28, 2020

Kivuliar commented Mar 29, 2020

dpcherian commented Apr 8, 2020

tb2097 commented Apr 8, 2020

Kivuliar commented Apr 9, 2020

dpcherian commented Apr 11, 2020 •

edited

Loading

karlchenotto commented Apr 26, 2020 •

edited

Loading

Kuratius commented Jun 1, 2020 •

edited

Loading

tb2097 commented Jun 1, 2020

Kuratius commented Jun 2, 2020

ForumPlayer commented Jul 27, 2020

zyrmpg commented Aug 4, 2020

DuendeInexistente commented Aug 23, 2020

tb2097 commented Dec 1, 2020

rodrigo-ceccato commented Feb 2, 2021 •

edited

Loading

Origami404 commented Aug 30, 2022

Device information for "Wacom Bamboo One M" not found. #42

Device information for "Wacom Bamboo One M" not found. #42

Comments

Kivuliar commented Mar 19, 2020

tb2097 commented Mar 21, 2020

Kivuliar commented Mar 21, 2020

tb2097 commented Mar 22, 2020

Kivuliar commented Mar 22, 2020

4l1fe commented Mar 28, 2020 • edited Loading

tb2097 commented Mar 28, 2020

Kivuliar commented Mar 29, 2020

dpcherian commented Apr 8, 2020

tb2097 commented Apr 8, 2020

Kivuliar commented Apr 9, 2020

dpcherian commented Apr 11, 2020 • edited Loading

karlchenotto commented Apr 26, 2020 • edited Loading

Kuratius commented Jun 1, 2020 • edited Loading

tb2097 commented Jun 1, 2020

Kuratius commented Jun 2, 2020

ForumPlayer commented Jul 27, 2020

zyrmpg commented Aug 4, 2020

DuendeInexistente commented Aug 23, 2020

tb2097 commented Dec 1, 2020

rodrigo-ceccato commented Feb 2, 2021 • edited Loading

Origami404 commented Aug 30, 2022

4l1fe commented Mar 28, 2020 •

edited

Loading

dpcherian commented Apr 11, 2020 •

edited

Loading

karlchenotto commented Apr 26, 2020 •

edited

Loading

Kuratius commented Jun 1, 2020 •

edited

Loading

rodrigo-ceccato commented Feb 2, 2021 •

edited

Loading