diff --git a/docs/topics/merchants/online/sdd/index.mdx b/docs/topics/merchants/online/sdd/index.mdx index 43c3008a4b..1886e0359c 100644 --- a/docs/topics/merchants/online/sdd/index.mdx +++ b/docs/topics/merchants/online/sdd/index.mdx @@ -63,7 +63,7 @@ The merchant payment object has **distinct balances** to follow a payment's life | SDD payment object balance | Explanation | |---|---| -| `availableToCancel` | Pending amount that can still be canceled. Cancellations must be requested by the day before the scheduled execution and within the specified [cutoff time](/topics/merchants/online/sdd/#canceling). | +| `availableToCancel` | Pending amount that can still be canceled. Cancellations must be requested by the business day before the scheduled execution and within the specified [cutoff time](/topics/merchants/online/sdd/#canceling). | | `totalCanceled` | The total amount canceled for this merchant payment. | | `totalCaptured` | The total amount captured by the merchant. | | `availableToRefund` | The amount the merchant can refund. Use this balance to know if a payment is eligible for a refund. | @@ -150,13 +150,18 @@ Merchants can cancel SEPA Direct Debit payments using the [`cancelMerchantPaymen To understand if a payment is cancelable, check its `availableToCancel` balance. Only the full amount can be canceled. -Payments can only be canceled before transactions are sent to the SEPA payment gateway, respecting the current cutoff times: +Payments can only be canceled before transactions are sent to the SEPA payment gateway. +Cancellation requests must be submitted **the business day before the scheduled execution** and before the scheme-specific cutoff time: -- **SDD Core**: Payments can be canceled until approximately **11:00 Central European [Summer] Time (CET/CEST)** -- **SDD B2B**: Payments can be canceled until approximately **10:00 Central European [Summer] Time (CET/CEST)** +- **SDD Core**: Until approximately **11:00** Central European [Summer] Time (CET/CEST). +- **SDD B2B**: Until approximately **10:00** Central European [Summer] Time (CET/CEST). After these cutoff times, the payment can't be canceled and will proceed to settlement. +:::info Timezone +All cutoff times are in Central European Time (CET) or Central European Summer Time (CEST), depending on the season. +::: + ## Payment mandates {#mandates} A payment mandate is a written authorization from a debtor that allows a creditor to initiate a direct debit transaction from their account.