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Account recovery request #4781

Closed
3 tasks done
YongcaiHuang opened this issue Sep 18, 2024 · 4 comments
Closed
3 tasks done

Account recovery request #4781

YongcaiHuang opened this issue Sep 18, 2024 · 4 comments
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account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding

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@YongcaiHuang
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PyPI Username

HUANG.Eric_Python-1030211

Reason for request

My account has been deleted by other people accidentally. Could you help recover my account (HUANG.Eric_Python-1030211)? Thank you so much for your help!!

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@YongcaiHuang YongcaiHuang added the account-recovery Users needing assistance with account recovery label Sep 18, 2024
@Thespi-Brain
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Hi @YongcaiHuang,

If the account with the username you provided has been deleted, we can't retrieve the original account. But, you can always create a new account. Let me know if this helps answer your question. I will keep this issue open for a week unless I hear from you earlier, thanks.

@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Sep 19, 2024
@YongcaiHuang
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I have tried to create a new account with the same email address as the one being deleted before, but I am not allowed to create an account with this email. I am not sure what's going on.

image

@Thespi-Brain
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Hi @YongcaiHuang,

We unfortunately don't allow account creations with emails that have either an Outlook domain or a Hotmail domain to safeguard against bot account registrations and other possible security threats. I suggest you create an account using an alternate email address that you might have.

@YongcaiHuang
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thanks for the explaination and I'll try with another email address.

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Labels
account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding
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