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product_owners.md

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Product Owners

We strive for each of our applications to have a product owner (PO). The product owner is usually a key stakeholder for the application who can collaborate closely with us to guide development. Documentation of our team's work cycles and technical liaison role should give product owners useful context for this collaboration.

The exact practices of each product owner will vary according to the application and the individuals themselves. Generally, product owners will work to:

  • Maintain a list of the highest priority issues for stakeholders on an ongoing basis.
    • We recommend keeping track of these either in Github using a list of 10 "On Deck" labeled issues or using Zenhub to organize these to the top of the project board's "Ready" column.
    • The Technical Liaison for your project is available to support the PO in this effort.
  • Participate during relevant work cycles by attending the planning meeting and Friday wrap-up meeting when the PO's application is a focus of the cycle.
  • Remain easy to contact on Slack during a relevant work cycle to answer questions and give feedback. give feedback.
  • Bring in DLS developers when discussing new features or potential changes to the existing system with stakeholders. Prioritize these conversations when a work cycle that can address these is likely to happen soon.

DLS will work to:

  • Provide appropriate notice to a PO when a relevant work cycle is upcoming, at least 1 week before the relevant Cycle Planning meeting (see work cycles.)
    • If the previous work cycle needs to continue to meet our goals, DLS will notify the PO of the delay and adjust the meeting invitations appropriately.
  • Ensure planning and wrap-up meeting agendas provide times during which POs can expect topics to be focused on their project.
  • Triage incoming tickets and bug reports.
  • Remain easy to contact on Slack to assist with troubleshooting.

Resources for each application, including technical liaisons and links to repositories and zenhub boards, can be found on the list of applications.