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Credit card got declined #17

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alexszilagyi opened this issue Nov 11, 2020 · 5 comments
Open

Credit card got declined #17

alexszilagyi opened this issue Nov 11, 2020 · 5 comments

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@alexszilagyi
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I was trying to purchase a license and I've got a decline. The credit card is valid and done major payments with him.
Screenshot 2020-11-11 at 21 27 54 (3)
@tspicer
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tspicer commented Nov 11, 2020

Hi, thanks. We will take a look and see if there is an issue on the Stripe side.

@tspicer
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tspicer commented Nov 11, 2020

Hi, Stripe is saying "Payment declined by customer's bank". The bank returned the decline code "do_not_honor".

@alexszilagyi
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Hi, I will call to the bank and double check if something. I haven't received the 3D Secure screen. Will check with them and get back.

@alexszilagyi
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Hi, Can you let me know your e-mail address? I'd like to continue in private. I just got an e-mail notification with: Your recent payment of $79.99 was received on Nov 11 2020 for your plan.. Let me know.

@alexszilagyi alexszilagyi changed the title Credit cart got declined Credit card got declined Nov 11, 2020
@tspicer
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tspicer commented Nov 11, 2020

support at openbridge dot com

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@alexszilagyi @tspicer