configuration.json

{
	"ivr": {
		"text": "Thanks for calling. You can press a key or say the department name. Press 1 for Sales, press 2 for Support",
		"options": [
			{
				"friendlyName": "Sales",
				"digit": 1,
				"id": "sales"
			},
			{
				"friendlyName": "Support",
				"digit": 2,
				"id": "support"
			}
		]
	},
	"queues": [
		{
			"friendlyName": "Chat Queue",
			"filterFriendlyName": "Chat",
			"id": "chat",
			"taskQueueSid": null,
			"expression": "channel == \"chat\"",
			"targetWorkerExpression": ""
		},
		{
			"friendlyName": "Phone Queue",
			"filterFriendlyName": "Phone",
			"id": "phone",
			"taskQueueSid": null,
			"expression": "channel == \"phone\"",
			"targetWorkerExpression": "task.team == worker.team OR task.transferToWorkerSid = worker.sid"
		},
		{
			"friendlyName": "Video Queue",
			"filterFriendlyName": "Video",
			"id": "video",
			"taskQueueSid": null,
			"expression": "channel == \"video\"",
			"targetWorkerExpression": ""
		},
		{
			"friendlyName": "Callback Queue",
			"filterFriendlyName": "Callback",
			"id": "callback",
			"taskQueueSid": null,
			"expression": "channel == \"callback\"",
			"targetWorkerExpression": ""
		}
	],
	"twilio": {
		"workerOfflineActivitySid": null,
		"workerAvailableActivitySid": null,
		"workerUnavailableActivitySid": null,
		"callerId": null,
		"applicationSid": null,
		"workflowSid": null,
		"facebookPageId": null,
		"voice": {
			"recording": false
		}
	}
}