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AM,999-529-8599,Tech Support,Resolved,Q8BBAU,Amelia Hernandez,Southeast, Travel_20240627103750.wav \ No newline at end of file diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602163632.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602163632.json new file mode 100644 index 00000000..157631cd --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602163632.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-126-7459", + "Conversation": { + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Messages": [ + { + "Id": "59b1b5a7-7f36-4259-8e84-f1fb23dda353", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T16:39:13.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8256efb2-1182-463e-8288-246b20f661d8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T16:41:39.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "Hi, Mason. This is Lisa Thompson. I recently had a trip to New York from Chicago and I had a terrible experience with my hotel.", + "UserId": "999-126-7459", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e45e464a-bc9e-4c1c-baad-22f6b0d595d9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T16:43:00.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "I'm really sorry to hear that, Lisa. Could you please provide me with some more details about what went wrong?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "be4fe08f-0ba2-493d-8bd2-24a26b231811", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T16:44:07.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "Sure. I stayed at the Fabrikam Hotel from April 25th to April 30th. The room was not clean when I checked in, and the staff was unhelpful and rude throughout my stay.", + "UserId": "999-126-7459", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7525de17-3339-4c92-b663-c6a809bd9c71", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T16:46:43.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "I apologize for the inconvenience, Lisa. This is certainly not the kind of service we strive for. Let me check what I can do to resolve your complaint.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "479ccdd1-63f5-45e0-b4da-3a09f71ca0f4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T16:48:01.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "Thank you, Mason. I appreciate your help.", + "UserId": "999-126-7459", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f8e6f361-1e3c-457c-9ed4-36d114d971e7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T16:49:13.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "I've contacted the Fabrikam Hotel management regarding your complaint, Lisa. They sincerely apologize for the inconvenience caused and they will be refunding 50% of your total room charges as a gesture of goodwill.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e692903d-9a57-4eae-b081-1f88a79321f5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T16:51:34.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "That's great news, Mason! Thank you for taking the time to resolve this issue. I appreciate it.", + "UserId": "999-126-7459", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab6f9812-b551-498c-b659-b563198c0539", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T16:52:23.2574769-07:00", + "ConversationId": "e2ed8299-0d28-47c7-bc53-336bc08f6305", + "Value": "You're welcome, Lisa. I'm glad I could assist you. If you have any more concerns or need further assistance, feel free to reach out to us. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T16:36:32.2574769-07:00", + "EndTime": "2024-06-02T16:52:23.2574769-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?Hi, Mason. This is Lisa Thompson. I recently had a trip to New York from Chicago and I had a terrible experience with my hotel.I'm really sorry to hear that, Lisa. Could you please provide me with some more details about what went wrong?Sure. I stayed at the Fabrikam Hotel from April 25th to April 30th. The room was not clean when I checked in, and the staff was unhelpful and rude throughout my stay.I apologize for the inconvenience, Lisa. This is certainly not the kind of service we strive for. Let me check what I can do to resolve your complaint.Thank you, Mason. I appreciate your help.I've contacted the Fabrikam Hotel management regarding your complaint, Lisa. They sincerely apologize for the inconvenience caused and they will be refunding 50% of your total room charges as a gesture of goodwill.That's great news, Mason! Thank you for taking the time to resolve this issue. I appreciate it.You're welcome, Lisa. I'm glad I could assist you. If you have any more concerns or need further assistance, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi, Mason. This is Lisa Thompson. I recently had a trip to New York from Chicago and I had a terrible experience with my hotel.Sure. I stayed at the Fabrikam Hotel from April 25th to April 30th. The room was not clean when I checked in, and the staff was unhelpful and rude throughout my stay.Thank you, Mason. I appreciate your help.That's great news, Mason! Thank you for taking the time to resolve this issue. I appreciate it.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?I'm really sorry to hear that, Lisa. Could you please provide me with some more details about what went wrong?I apologize for the inconvenience, Lisa. This is certainly not the kind of service we strive for. Let me check what I can do to resolve your complaint.I've contacted the Fabrikam Hotel management regarding your complaint, Lisa. They sincerely apologize for the inconvenience caused and they will be refunding 50% of your total room charges as a gesture of goodwill.You're welcome, Lisa. I'm glad I could assist you. If you have any more concerns or need further assistance, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?\nCustomer: Hi, Mason. This is Lisa Thompson. I recently had a trip to New York from Chicago and I had a terrible experience with my hotel.\nAgent: I'm really sorry to hear that, Lisa. Could you please provide me with some more details about what went wrong?\nCustomer: Sure. I stayed at the Fabrikam Hotel from April 25th to April 30th. The room was not clean when I checked in, and the staff was unhelpful and rude throughout my stay.\nAgent: I apologize for the inconvenience, Lisa. This is certainly not the kind of service we strive for. Let me check what I can do to resolve your complaint.\nCustomer: Thank you, Mason. I appreciate your help.\nAgent: I've contacted the Fabrikam Hotel management regarding your complaint, Lisa. They sincerely apologize for the inconvenience caused and they will be refunding 50% of your total room charges as a gesture of goodwill.\nCustomer: That's great news, Mason! Thank you for taking the time to resolve this issue. I appreciate it.\nAgent: You're welcome, Lisa. I'm glad I could assist you. If you have any more concerns or need further assistance, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602182230.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602182230.json new file mode 100644 index 00000000..52cc8cd6 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602182230.json @@ -0,0 +1,229 @@ +{ + "AgentName": "Lily Young", + "AgentId": "T4CUGY", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-270-4642", + "Conversation": { + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Messages": [ + { + "Id": "4a9a0d95-9acc-4abc-a226-d8b9b38e526c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:23:46.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lily. How may I assist you today?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cbe478aa-866b-47fc-9402-cb739902a083", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T18:24:19.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Hi Lily, my name is John Smith. I'm looking to plan a vacation with my family. We're thinking of traveling from Atlanta, Georgia to Los Angeles, California. Can you help me with the arrangements?", + "UserId": "999-270-4642", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "479e6c5f-bb55-4eb4-ac9c-524ee82add34", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:24:54.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Of course, John! I'd be happy to assist you with your travel plans. Are there any specific dates you have in mind for your trip?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c51b6de4-27b3-4651-914a-788aaf288423", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T18:27:17.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "We're looking to travel during the Thanksgiving break, from November 23rd to November 28th.", + "UserId": "999-270-4642", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c0074b9-e5d8-4986-9e1f-048dc4b0a551", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:29:22.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Great! Let me check the available flights for you. Would you prefer a specific airline?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4e1520f1-b740-4b2b-843a-9a9efd13ecf9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T18:32:02.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "No preference, Lily. Any reputable airline with convenient departures would be fine.", + "UserId": "999-270-4642", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62f21ac0-2f44-442e-8092-4ec84912a0a8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:32:45.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Alright, I have a few options for you. We have two flights available from Atlanta to Los Angeles during your desired dates.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "20d41f39-d98f-4adf-b823-b018ab338979", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:33:28.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "The first option is a non-stop flight with Contoso Airways, Flight CA123. It departs from Atlanta on November 23rd at 8:00 AM and arrives in Los Angeles at 10:30 AM.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7abc3e09-5fbd-4a53-9be2-1b7694d7db10", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:36:27.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "The second option is a connecting flight with Northwind Airlines. It departs from Atlanta on November 23rd at 9:30 AM and has a layover in Denver. The total travel time is approximately 5 hours.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9339a968-3fe1-4fd7-81a9-6bf31063e6cc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:39:03.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "For accommodations, we have a couple of hotel options in Los Angeles. The first one is Fabrikam Hotel, located in the heart of the city. They have a reservation available for your dates. The reservation number is FH789 and the check-in date is November 23rd.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "383a85d5-7078-4e90-8cc6-e1363133e947", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:40:01.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "The second option is Adventure Lodge. It's a family-friendly hotel with great amenities. They also have availability for your desired dates. The reservation number is AL456 and the check-in date is November 23rd.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9ab16e87-4019-46c3-98ee-6eefe6d18133", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:42:57.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Those are the flight and hotel options I have for you, John. Do any of them stand out to you?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fdf5dc67-820e-49db-b69b-2d01c8fe87f8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T18:44:01.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "Thank you, Lily. I appreciate the options. Let me discuss with my family and get back to you with our decision.", + "UserId": "999-270-4642", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ed0484b3-386b-449a-b4b2-95faf29501bd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T18:45:40.4957927-07:00", + "ConversationId": "2f15ffc3-9fbf-456a-8976-50608fe67b70", + "Value": "No problem, John. Take your time to decide. Feel free to contact us whenever you're ready to proceed with the booking. Have a great day!", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T18:22:30.4957927-07:00", + "EndTime": "2024-06-02T18:45:40.4957927-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lily. How may I assist you today?Hi Lily, my name is John Smith. I'm looking to plan a vacation with my family. We're thinking of traveling from Atlanta, Georgia to Los Angeles, California. Can you help me with the arrangements?Of course, John! I'd be happy to assist you with your travel plans. Are there any specific dates you have in mind for your trip?We're looking to travel during the Thanksgiving break, from November 23rd to November 28th.Great! Let me check the available flights for you. Would you prefer a specific airline?No preference, Lily. Any reputable airline with convenient departures would be fine.Alright, I have a few options for you. We have two flights available from Atlanta to Los Angeles during your desired dates.The first option is a non-stop flight with Contoso Airways, Flight CA123. It departs from Atlanta on November 23rd at 8:00 AM and arrives in Los Angeles at 10:30 AM.The second option is a connecting flight with Northwind Airlines. It departs from Atlanta on November 23rd at 9:30 AM and has a layover in Denver. The total travel time is approximately 5 hours.For accommodations, we have a couple of hotel options in Los Angeles. The first one is Fabrikam Hotel, located in the heart of the city. They have a reservation available for your dates. The reservation number is FH789 and the check-in date is November 23rd.The second option is Adventure Lodge. It's a family-friendly hotel with great amenities. They also have availability for your desired dates. The reservation number is AL456 and the check-in date is November 23rd.Those are the flight and hotel options I have for you, John. Do any of them stand out to you?Thank you, Lily. I appreciate the options. Let me discuss with my family and get back to you with our decision.No problem, John. Take your time to decide. Feel free to contact us whenever you're ready to proceed with the booking. Have a great day!", + "Merged_content_user": "Hi Lily, my name is John Smith. I'm looking to plan a vacation with my family. We're thinking of traveling from Atlanta, Georgia to Los Angeles, California. Can you help me with the arrangements?We're looking to travel during the Thanksgiving break, from November 23rd to November 28th.No preference, Lily. Any reputable airline with convenient departures would be fine.Thank you, Lily. I appreciate the options. Let me discuss with my family and get back to you with our decision.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lily. How may I assist you today?Of course, John! I'd be happy to assist you with your travel plans. Are there any specific dates you have in mind for your trip?Great! Let me check the available flights for you. Would you prefer a specific airline?Alright, I have a few options for you. We have two flights available from Atlanta to Los Angeles during your desired dates.The first option is a non-stop flight with Contoso Airways, Flight CA123. It departs from Atlanta on November 23rd at 8:00 AM and arrives in Los Angeles at 10:30 AM.The second option is a connecting flight with Northwind Airlines. It departs from Atlanta on November 23rd at 9:30 AM and has a layover in Denver. The total travel time is approximately 5 hours.For accommodations, we have a couple of hotel options in Los Angeles. The first one is Fabrikam Hotel, located in the heart of the city. They have a reservation available for your dates. The reservation number is FH789 and the check-in date is November 23rd.The second option is Adventure Lodge. It's a family-friendly hotel with great amenities. They also have availability for your desired dates. The reservation number is AL456 and the check-in date is November 23rd.Those are the flight and hotel options I have for you, John. Do any of them stand out to you?No problem, John. Take your time to decide. Feel free to contact us whenever you're ready to proceed with the booking. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lily. How may I assist you today?\nCustomer: Hi Lily, my name is John Smith. I'm looking to plan a vacation with my family. We're thinking of traveling from Atlanta, Georgia to Los Angeles, California. Can you help me with the arrangements?\nAgent: Of course, John! I'd be happy to assist you with your travel plans. Are there any specific dates you have in mind for your trip?\nCustomer: We're looking to travel during the Thanksgiving break, from November 23rd to November 28th.\nAgent: Great! Let me check the available flights for you. Would you prefer a specific airline?\nCustomer: No preference, Lily. Any reputable airline with convenient departures would be fine.\nAgent: Alright, I have a few options for you. We have two flights available from Atlanta to Los Angeles during your desired dates.\nAgent: The first option is a non-stop flight with Contoso Airways, Flight CA123. It departs from Atlanta on November 23rd at 8:00 AM and arrives in Los Angeles at 10:30 AM.\nAgent: The second option is a connecting flight with Northwind Airlines. It departs from Atlanta on November 23rd at 9:30 AM and has a layover in Denver. The total travel time is approximately 5 hours.\nAgent: For accommodations, we have a couple of hotel options in Los Angeles. The first one is Fabrikam Hotel, located in the heart of the city. They have a reservation available for your dates. The reservation number is FH789 and the check-in date is November 23rd.\nAgent: The second option is Adventure Lodge. It's a family-friendly hotel with great amenities. They also have availability for your desired dates. The reservation number is AL456 and the check-in date is November 23rd.\nAgent: Those are the flight and hotel options I have for you, John. Do any of them stand out to you?\nCustomer: Thank you, Lily. I appreciate the options. Let me discuss with my family and get back to you with our decision.\nAgent: No problem, John. Take your time to decide. Feel free to contact us whenever you're ready to proceed with the booking. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602192257.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602192257.json new file mode 100644 index 00000000..eee3d9c0 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602192257.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Southeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-534-6269", + "Conversation": { + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Messages": [ + { + "Id": "988b19af-9d4d-4063-a7d1-8658c5741456", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:23:34.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "Thank you for calling Woodgrove Travel Agency. This is Emma Davis speaking. How can I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1fb8df88-5c5b-4ab5-9c9d-178d558178ca", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:26:20.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my feedback and see if there's anything that can be done.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e5962276-ed5a-499b-90e2-4b45e2188f74", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:28:54.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "I'm sorry to hear about your negative experience, John. Could you please provide me with some details about what happened?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "29e4285d-ab3f-4d6a-a8b9-aacb1ae28a25", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:30:06.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "I flew with Contoso Airways, flight number CO123, on April 10th. The flight was delayed by two hours, the staff was rude, and the overall service was very poor. I expect better from a reputable airline like Contoso Airways.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3adc14ab-0d13-4079-b7de-6d2724dd205e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:32:37.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "I understand your frustration, John. Delayed flights and poor service can definitely have a negative impact on your travel experience. Let me check what options are available to address your concerns.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e9784ced-4dec-4d39-95ec-d5717b0da814", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:35:00.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "Thank you, Emma. I appreciate your assistance.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e322d741-17d6-45ca-aea8-4f8afbc89e8e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:36:51.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "I apologize for the inconvenience caused, John. As a first step, I will file a formal complaint with Contoso Airways on your behalf regarding the flight delay and the staff's behavior. They will investigate the matter and provide a response within a specific timeframe.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "da50a1b0-6343-4ac3-a9bf-fce5aa55bab9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:39:16.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "That would be great, Emma. I hope they take my complaint seriously.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7dc664a3-ac20-4281-8ea9-d92ec1d53eaa", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:42:14.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "I understand your concern, John. I will also check if there are any compensation options available for the inconvenience caused. Could you please provide me with your reservation number?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4fd3a338-963d-4330-80bf-05fe11f981ab", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:43:01.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "Sure, my reservation number is CN7891.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ddbaa8fe-6818-4622-a05a-ee19e0f12c22", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:44:00.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "Thank you for providing the reservation number, John. I will contact Contoso Airways directly to inquire about compensation options and provide you with an update as soon as possible. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d40353c0-3db6-4cbc-849f-7d9d429284f1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T19:45:44.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "No, thank you, Emma. I appreciate your help in addressing this matter.", + "UserId": "999-534-6269", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ec9d202d-df7b-495a-8f0a-158c1f293ddf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T19:48:41.5577659-07:00", + "ConversationId": "380c0307-5fe8-4064-917f-eeb0d9e9a93a", + "Value": "You're welcome, John. I will do my best to resolve this issue for you. If you have any further concerns or questions, don't hesitate to reach out to me. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T19:22:57.5577659-07:00", + "EndTime": "2024-06-02T19:48:41.5577659-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. This is Emma Davis speaking. How can I assist you today?Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my feedback and see if there's anything that can be done.I'm sorry to hear about your negative experience, John. Could you please provide me with some details about what happened?I flew with Contoso Airways, flight number CO123, on April 10th. The flight was delayed by two hours, the staff was rude, and the overall service was very poor. I expect better from a reputable airline like Contoso Airways.I understand your frustration, John. Delayed flights and poor service can definitely have a negative impact on your travel experience. Let me check what options are available to address your concerns.Thank you, Emma. I appreciate your assistance.I apologize for the inconvenience caused, John. As a first step, I will file a formal complaint with Contoso Airways on your behalf regarding the flight delay and the staff's behavior. They will investigate the matter and provide a response within a specific timeframe.That would be great, Emma. I hope they take my complaint seriously.I understand your concern, John. I will also check if there are any compensation options available for the inconvenience caused. Could you please provide me with your reservation number?Sure, my reservation number is CN7891.Thank you for providing the reservation number, John. I will contact Contoso Airways directly to inquire about compensation options and provide you with an update as soon as possible. Is there anything else I can assist you with?No, thank you, Emma. I appreciate your help in addressing this matter.You're welcome, John. I will do my best to resolve this issue for you. If you have any further concerns or questions, don't hesitate to reach out to me. Have a great day!", + "Merged_content_user": "Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my feedback and see if there's anything that can be done.I flew with Contoso Airways, flight number CO123, on April 10th. The flight was delayed by two hours, the staff was rude, and the overall service was very poor. I expect better from a reputable airline like Contoso Airways.Thank you, Emma. I appreciate your assistance.That would be great, Emma. I hope they take my complaint seriously.Sure, my reservation number is CN7891.No, thank you, Emma. I appreciate your help in addressing this matter.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. This is Emma Davis speaking. How can I assist you today?I'm sorry to hear about your negative experience, John. Could you please provide me with some details about what happened?I understand your frustration, John. Delayed flights and poor service can definitely have a negative impact on your travel experience. Let me check what options are available to address your concerns.I apologize for the inconvenience caused, John. As a first step, I will file a formal complaint with Contoso Airways on your behalf regarding the flight delay and the staff's behavior. They will investigate the matter and provide a response within a specific timeframe.I understand your concern, John. I will also check if there are any compensation options available for the inconvenience caused. Could you please provide me with your reservation number?Thank you for providing the reservation number, John. I will contact Contoso Airways directly to inquire about compensation options and provide you with an update as soon as possible. Is there anything else I can assist you with?You're welcome, John. I will do my best to resolve this issue for you. If you have any further concerns or questions, don't hesitate to reach out to me. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. This is Emma Davis speaking. How can I assist you today?\nCustomer: Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my feedback and see if there's anything that can be done.\nAgent: I'm sorry to hear about your negative experience, John. Could you please provide me with some details about what happened?\nCustomer: I flew with Contoso Airways, flight number CO123, on April 10th. The flight was delayed by two hours, the staff was rude, and the overall service was very poor. I expect better from a reputable airline like Contoso Airways.\nAgent: I understand your frustration, John. Delayed flights and poor service can definitely have a negative impact on your travel experience. Let me check what options are available to address your concerns.\nCustomer: Thank you, Emma. I appreciate your assistance.\nAgent: I apologize for the inconvenience caused, John. As a first step, I will file a formal complaint with Contoso Airways on your behalf regarding the flight delay and the staff's behavior. They will investigate the matter and provide a response within a specific timeframe.\nCustomer: That would be great, Emma. I hope they take my complaint seriously.\nAgent: I understand your concern, John. I will also check if there are any compensation options available for the inconvenience caused. Could you please provide me with your reservation number?\nCustomer: Sure, my reservation number is CN7891.\nAgent: Thank you for providing the reservation number, John. I will contact Contoso Airways directly to inquire about compensation options and provide you with an update as soon as possible. Is there anything else I can assist you with?\nCustomer: No, thank you, Emma. I appreciate your help in addressing this matter.\nAgent: You're welcome, John. I will do my best to resolve this issue for you. If you have any further concerns or questions, don't hesitate to reach out to me. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602200422.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602200422.json new file mode 100644 index 00000000..5f0208ba --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602200422.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-417-8996", + "Conversation": { + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Messages": [ + { + "Id": "271d3933-dd42-454a-b9e7-119bd6808cd8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:07:08.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How may I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a9e8742-5098-4f73-94d1-b63afc2c3e7f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:09:25.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "Hi Isabella, I'm calling to complain about my recent trip to New York City from Atlanta. The flights were delayed, the hotel was dirty, and the overall experience was terrible.", + "UserId": "999-417-8996", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "edc17837-9efd-4b37-810f-3c2dfaed57f8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:10:21.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "I'm sorry to hear about your disappointing experience. I understand how frustrating that can be. Let me pull up your reservation and see what I can do to help.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c676596a-4624-41e9-b8b0-95db6e52f1a1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:12:05.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "Thank you, my reservation number is 123456789 and I stayed at the Fabrikam Hotel from June 10th to June 15th.", + "UserId": "999-417-8996", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e6cd328f-5664-4dbc-9487-92bbf6fc9864", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:13:41.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "I apologize for the inconveniences you faced. Let me reach out to the hotel management and address the cleanliness issues. Rest assured, we will take appropriate action to ensure this doesn't happen again.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f75ae989-1dba-4924-8d77-e6b0a46c3538", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:14:59.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "Thank you, Isabella. Additionally, the flights were delayed both ways. I traveled with Contoso Airways. The departure from Atlanta was on June 10th at 9:00 AM, and the return flight from New York City was on June 15th at 6:00 PM.", + "UserId": "999-417-8996", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "838cc083-7bce-47a2-b3b5-d265682dc685", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:15:51.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "I apologize for the inconvenience caused by the flight delays. Let me reach out to Contoso Airways and see what they can do to compensate you for the delays.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e20cffab-11b7-40fc-99c4-1d53712441a7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:18:21.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "Thank you, Isabella. I appreciate your help in resolving these issues. I hope this can be resolved satisfactorily.", + "UserId": "999-417-8996", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "70d18b64-879b-4433-9b8c-ed8f36fba47d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:20:45.7528952-07:00", + "ConversationId": "0eb737a2-47dc-4ddc-b80c-9850a3882f0d", + "Value": "I understand your frustration, and I'll do my best to advocate for you. I will contact you as soon as I have an update from the hotel and the airline. Thank you for your patience.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T20:04:22.7528952-07:00", + "EndTime": "2024-06-02T20:20:45.7528952-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How may I assist you today?Hi Isabella, I'm calling to complain about my recent trip to New York City from Atlanta. The flights were delayed, the hotel was dirty, and the overall experience was terrible.I'm sorry to hear about your disappointing experience. I understand how frustrating that can be. Let me pull up your reservation and see what I can do to help.Thank you, my reservation number is 123456789 and I stayed at the Fabrikam Hotel from June 10th to June 15th.I apologize for the inconveniences you faced. Let me reach out to the hotel management and address the cleanliness issues. Rest assured, we will take appropriate action to ensure this doesn't happen again.Thank you, Isabella. Additionally, the flights were delayed both ways. I traveled with Contoso Airways. The departure from Atlanta was on June 10th at 9:00 AM, and the return flight from New York City was on June 15th at 6:00 PM.I apologize for the inconvenience caused by the flight delays. Let me reach out to Contoso Airways and see what they can do to compensate you for the delays.Thank you, Isabella. I appreciate your help in resolving these issues. I hope this can be resolved satisfactorily.I understand your frustration, and I'll do my best to advocate for you. I will contact you as soon as I have an update from the hotel and the airline. Thank you for your patience.", + "Merged_content_user": "Hi Isabella, I'm calling to complain about my recent trip to New York City from Atlanta. The flights were delayed, the hotel was dirty, and the overall experience was terrible.Thank you, my reservation number is 123456789 and I stayed at the Fabrikam Hotel from June 10th to June 15th.Thank you, Isabella. Additionally, the flights were delayed both ways. I traveled with Contoso Airways. The departure from Atlanta was on June 10th at 9:00 AM, and the return flight from New York City was on June 15th at 6:00 PM.Thank you, Isabella. I appreciate your help in resolving these issues. I hope this can be resolved satisfactorily.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How may I assist you today?I'm sorry to hear about your disappointing experience. I understand how frustrating that can be. Let me pull up your reservation and see what I can do to help.I apologize for the inconveniences you faced. Let me reach out to the hotel management and address the cleanliness issues. Rest assured, we will take appropriate action to ensure this doesn't happen again.I apologize for the inconvenience caused by the flight delays. Let me reach out to Contoso Airways and see what they can do to compensate you for the delays.I understand your frustration, and I'll do my best to advocate for you. I will contact you as soon as I have an update from the hotel and the airline. Thank you for your patience.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How may I assist you today?\nCustomer: Hi Isabella, I'm calling to complain about my recent trip to New York City from Atlanta. The flights were delayed, the hotel was dirty, and the overall experience was terrible.\nAgent: I'm sorry to hear about your disappointing experience. I understand how frustrating that can be. Let me pull up your reservation and see what I can do to help.\nCustomer: Thank you, my reservation number is 123456789 and I stayed at the Fabrikam Hotel from June 10th to June 15th.\nAgent: I apologize for the inconveniences you faced. Let me reach out to the hotel management and address the cleanliness issues. Rest assured, we will take appropriate action to ensure this doesn't happen again.\nCustomer: Thank you, Isabella. Additionally, the flights were delayed both ways. I traveled with Contoso Airways. The departure from Atlanta was on June 10th at 9:00 AM, and the return flight from New York City was on June 15th at 6:00 PM.\nAgent: I apologize for the inconvenience caused by the flight delays. Let me reach out to Contoso Airways and see what they can do to compensate you for the delays.\nCustomer: Thank you, Isabella. I appreciate your help in resolving these issues. I hope this can be resolved satisfactorily.\nAgent: I understand your frustration, and I'll do my best to advocate for you. I will contact you as soon as I have an update from the hotel and the airline. Thank you for your patience.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602203622.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602203622.json new file mode 100644 index 00000000..194aa87e --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602203622.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-564-6654", + "Conversation": { + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Messages": [ + { + "Id": "dabd70bc-6338-415d-ba53-e27b914d53ae", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:37:21.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "Thank you for calling Woodgrove Travel agency. My name is Elijah Martin. How may I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7ab9b033-cdcb-4f9b-b276-9796932289b3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:39:29.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "Hi Elijah, my name is John Smith. I recently traveled from Chicago to New York City and I had a terrible experience.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a8fe0fad-9b8f-41d4-b246-e4be4da93282", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:40:03.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "I'm sorry to hear that, John. Could you please tell me what happened?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b47ff989-c6f4-497f-a138-d545c1a5974f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:42:09.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "First of all, the flight with Contoso Airways was delayed for three hours without any proper explanation. It ruined my entire schedule.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "89eb8091-1d3b-4de7-a6ce-83d73dba163e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:43:47.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "I understand how frustrating that can be, John. Let me check the details of your flight for you. Could you please provide me with the flight number and departure date?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab3a88cd-4217-44ff-aed1-abe80df5603c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:45:38.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "The flight was Contoso Airways, flight number CA123, and it departed from Chicago on May 28th at 10:00 AM.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cbf6e145-08af-4cde-a6b0-a1314447c97c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:47:54.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "I apologize for the inconvenience caused by the delay, John. It seems there was an unexpected technical issue with the aircraft that required additional maintenance before departure. Rest assured, I will raise a complaint with the airline on your behalf and follow up with them to ensure this doesn't happen again. Is there anything else regarding your trip you'd like assistance with?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c7dd24c9-7c02-4975-bbf6-30bb8d714dbf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:48:55.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "Well, to make matters worse, the hotel I stayed at, Fabrikam Hotel, was extremely dirty and the staff was rude. It was a terrible experience overall.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "157763a5-3249-4d56-95a1-6ca9ad1e2302", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:50:32.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "I'm truly sorry to hear about your disappointing experience at Fabrikam Hotel, John. I understand the importance of having a comfortable stay. Let me look up your hotel reservation details and see what I can do to address this issue.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2701a05f-a15c-434d-b2a9-8f49dfd0b596", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:51:44.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "The reservation was under my name, John Smith, and the reservation number is 123456789. I stayed at Fabrikam Hotel from May 28th to May 30th.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c15e775d-3618-44dd-abe9-a61360b370fe", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:52:41.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "Thank you for providing the details, John. I will contact the hotel management regarding the cleanliness and staff behavior issues you encountered. I will also request a refund or compensation for the inconvenience caused during your stay. Rest assured, I will personally follow up on this matter and keep you informed. Is there anything else I can assist you with?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0ffc7d08-cc3b-46a0-b382-920bfd6493d0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T20:54:42.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "No, that's all. I appreciate your assistance, Elijah. I hope these issues can be resolved.", + "UserId": "999-564-6654", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "622c55b8-d7da-4dce-95fc-2004b60573bb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T20:57:35.3122244-07:00", + "ConversationId": "df8b58a7-5711-4afb-9abe-26434b8d84c2", + "Value": "You're welcome, John. I understand your frustration, and I will do my best to resolve these issues for you. If you have any further concerns or questions, please don't hesitate to reach out to me. Have a great day!", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T20:36:22.3122244-07:00", + "EndTime": "2024-06-02T20:57:35.3122244-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. My name is Elijah Martin. How may I assist you today?Hi Elijah, my name is John Smith. I recently traveled from Chicago to New York City and I had a terrible experience.I'm sorry to hear that, John. Could you please tell me what happened?First of all, the flight with Contoso Airways was delayed for three hours without any proper explanation. It ruined my entire schedule.I understand how frustrating that can be, John. Let me check the details of your flight for you. Could you please provide me with the flight number and departure date?The flight was Contoso Airways, flight number CA123, and it departed from Chicago on May 28th at 10:00 AM.I apologize for the inconvenience caused by the delay, John. It seems there was an unexpected technical issue with the aircraft that required additional maintenance before departure. Rest assured, I will raise a complaint with the airline on your behalf and follow up with them to ensure this doesn't happen again. Is there anything else regarding your trip you'd like assistance with?Well, to make matters worse, the hotel I stayed at, Fabrikam Hotel, was extremely dirty and the staff was rude. It was a terrible experience overall.I'm truly sorry to hear about your disappointing experience at Fabrikam Hotel, John. I understand the importance of having a comfortable stay. Let me look up your hotel reservation details and see what I can do to address this issue.The reservation was under my name, John Smith, and the reservation number is 123456789. I stayed at Fabrikam Hotel from May 28th to May 30th.Thank you for providing the details, John. I will contact the hotel management regarding the cleanliness and staff behavior issues you encountered. I will also request a refund or compensation for the inconvenience caused during your stay. Rest assured, I will personally follow up on this matter and keep you informed. Is there anything else I can assist you with?No, that's all. I appreciate your assistance, Elijah. I hope these issues can be resolved.You're welcome, John. I understand your frustration, and I will do my best to resolve these issues for you. If you have any further concerns or questions, please don't hesitate to reach out to me. Have a great day!", + "Merged_content_user": "Hi Elijah, my name is John Smith. I recently traveled from Chicago to New York City and I had a terrible experience.First of all, the flight with Contoso Airways was delayed for three hours without any proper explanation. It ruined my entire schedule.The flight was Contoso Airways, flight number CA123, and it departed from Chicago on May 28th at 10:00 AM.Well, to make matters worse, the hotel I stayed at, Fabrikam Hotel, was extremely dirty and the staff was rude. It was a terrible experience overall.The reservation was under my name, John Smith, and the reservation number is 123456789. I stayed at Fabrikam Hotel from May 28th to May 30th.No, that's all. I appreciate your assistance, Elijah. I hope these issues can be resolved.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. My name is Elijah Martin. How may I assist you today?I'm sorry to hear that, John. Could you please tell me what happened?I understand how frustrating that can be, John. Let me check the details of your flight for you. Could you please provide me with the flight number and departure date?I apologize for the inconvenience caused by the delay, John. It seems there was an unexpected technical issue with the aircraft that required additional maintenance before departure. Rest assured, I will raise a complaint with the airline on your behalf and follow up with them to ensure this doesn't happen again. Is there anything else regarding your trip you'd like assistance with?I'm truly sorry to hear about your disappointing experience at Fabrikam Hotel, John. I understand the importance of having a comfortable stay. Let me look up your hotel reservation details and see what I can do to address this issue.Thank you for providing the details, John. I will contact the hotel management regarding the cleanliness and staff behavior issues you encountered. I will also request a refund or compensation for the inconvenience caused during your stay. Rest assured, I will personally follow up on this matter and keep you informed. Is there anything else I can assist you with?You're welcome, John. I understand your frustration, and I will do my best to resolve these issues for you. If you have any further concerns or questions, please don't hesitate to reach out to me. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. My name is Elijah Martin. How may I assist you today?\nCustomer: Hi Elijah, my name is John Smith. I recently traveled from Chicago to New York City and I had a terrible experience.\nAgent: I'm sorry to hear that, John. Could you please tell me what happened?\nCustomer: First of all, the flight with Contoso Airways was delayed for three hours without any proper explanation. It ruined my entire schedule.\nAgent: I understand how frustrating that can be, John. Let me check the details of your flight for you. Could you please provide me with the flight number and departure date?\nCustomer: The flight was Contoso Airways, flight number CA123, and it departed from Chicago on May 28th at 10:00 AM.\nAgent: I apologize for the inconvenience caused by the delay, John. It seems there was an unexpected technical issue with the aircraft that required additional maintenance before departure. Rest assured, I will raise a complaint with the airline on your behalf and follow up with them to ensure this doesn't happen again. Is there anything else regarding your trip you'd like assistance with?\nCustomer: Well, to make matters worse, the hotel I stayed at, Fabrikam Hotel, was extremely dirty and the staff was rude. It was a terrible experience overall.\nAgent: I'm truly sorry to hear about your disappointing experience at Fabrikam Hotel, John. I understand the importance of having a comfortable stay. Let me look up your hotel reservation details and see what I can do to address this issue.\nCustomer: The reservation was under my name, John Smith, and the reservation number is 123456789. I stayed at Fabrikam Hotel from May 28th to May 30th.\nAgent: Thank you for providing the details, John. I will contact the hotel management regarding the cleanliness and staff behavior issues you encountered. I will also request a refund or compensation for the inconvenience caused during your stay. Rest assured, I will personally follow up on this matter and keep you informed. Is there anything else I can assist you with?\nCustomer: No, that's all. I appreciate your assistance, Elijah. I hope these issues can be resolved.\nAgent: You're welcome, John. I understand your frustration, and I will do my best to resolve these issues for you. If you have any further concerns or questions, please don't hesitate to reach out to me. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602223559.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602223559.json new file mode 100644 index 00000000..69f16cc1 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240602223559.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Ava Miller", + "AgentId": "M8Z07C", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-581-3175", + "Conversation": { + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Messages": [ + { + "Id": "c447922e-065e-488e-b508-d8733494ad6b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:38:23.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Ava Miller. How may I assist you today?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f84f4fbe-deb8-4a52-900b-410f5f2a4a7a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T22:39:09.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "Hi Ava, my name is John Smith. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.", + "UserId": "999-581-3175", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d27a3f1-0475-4721-89ee-99e5cf311629", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:39:39.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "I'm sorry to hear that, John. Could you please tell me more about what happened?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d9e530be-8853-4965-becc-0a40ec0511ff", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T22:41:46.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "Well, first of all, the flight was delayed for over two hours without any proper explanation. This caused a lot of inconvenience for me as I had important meetings to attend in Los Angeles.", + "UserId": "999-581-3175", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c72dfdc5-c811-4411-8d8a-4009954b4327", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:44:34.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "I understand how frustrating flight delays can be, especially when you have important plans. I apologize for the inconvenience caused. Let me check if there were any specific reasons for the delay.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a9b3f72-1d80-4c1f-8033-d3a1b9bf6935", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T22:46:22.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "Thank you, Ava. I appreciate your help.", + "UserId": "999-581-3175", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf4e7797-68bb-4469-8e4c-bc6e0ea7729b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:49:15.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "After checking, it seems that the flight was delayed due to air traffic congestion at both Chicago and Los Angeles airports. Unfortunately, these external factors are beyond the airline's control.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab6c4edc-91d5-45a2-b6ec-36c2b7c9ee90", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T22:51:26.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "I understand that sometimes delays happen, but I feel like the airline could have communicated the situation better. Is there anything that can be done to prevent such situations in the future?", + "UserId": "999-581-3175", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3eddf5f6-397f-4af5-8d5d-15d1896f6f52", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:52:25.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "I completely understand your concern, John. I will pass on your feedback to the airline to ensure better communication during such situations. As a gesture of goodwill, I can offer you a voucher worth $50 that you can use towards your next flight with Contoso Airways.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0c997bc3-a9bf-4456-829a-156c68f59f67", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-02T22:53:46.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "Thank you, Ava. That would be appreciated. I hope it helps in making my future travel experiences smoother. Is there anything else you can assist me with?", + "UserId": "999-581-3175", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3383b0f2-d9d9-4e43-bbf5-1ed5c99eb389", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-02T22:54:45.6958705-07:00", + "ConversationId": "a549ae25-b912-42e1-8d4f-7f01b9541bc1", + "Value": "You're welcome, John. I'm glad I could help. If you have any more concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-02T22:35:59.6958705-07:00", + "EndTime": "2024-06-02T22:54:45.6958705-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Ava Miller. How may I assist you today?Hi Ava, my name is John Smith. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.I'm sorry to hear that, John. Could you please tell me more about what happened?Well, first of all, the flight was delayed for over two hours without any proper explanation. This caused a lot of inconvenience for me as I had important meetings to attend in Los Angeles.I understand how frustrating flight delays can be, especially when you have important plans. I apologize for the inconvenience caused. Let me check if there were any specific reasons for the delay.Thank you, Ava. I appreciate your help.After checking, it seems that the flight was delayed due to air traffic congestion at both Chicago and Los Angeles airports. Unfortunately, these external factors are beyond the airline's control.I understand that sometimes delays happen, but I feel like the airline could have communicated the situation better. Is there anything that can be done to prevent such situations in the future?I completely understand your concern, John. I will pass on your feedback to the airline to ensure better communication during such situations. As a gesture of goodwill, I can offer you a voucher worth $50 that you can use towards your next flight with Contoso Airways.Thank you, Ava. That would be appreciated. I hope it helps in making my future travel experiences smoother. Is there anything else you can assist me with?You're welcome, John. I'm glad I could help. If you have any more concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Ava, my name is John Smith. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.Well, first of all, the flight was delayed for over two hours without any proper explanation. This caused a lot of inconvenience for me as I had important meetings to attend in Los Angeles.Thank you, Ava. I appreciate your help.I understand that sometimes delays happen, but I feel like the airline could have communicated the situation better. Is there anything that can be done to prevent such situations in the future?Thank you, Ava. That would be appreciated. I hope it helps in making my future travel experiences smoother. Is there anything else you can assist me with?", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Ava Miller. How may I assist you today?I'm sorry to hear that, John. Could you please tell me more about what happened?I understand how frustrating flight delays can be, especially when you have important plans. I apologize for the inconvenience caused. Let me check if there were any specific reasons for the delay.After checking, it seems that the flight was delayed due to air traffic congestion at both Chicago and Los Angeles airports. Unfortunately, these external factors are beyond the airline's control.I completely understand your concern, John. I will pass on your feedback to the airline to ensure better communication during such situations. As a gesture of goodwill, I can offer you a voucher worth $50 that you can use towards your next flight with Contoso Airways.You're welcome, John. I'm glad I could help. If you have any more concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Ava Miller. How may I assist you today?\nCustomer: Hi Ava, my name is John Smith. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.\nAgent: I'm sorry to hear that, John. Could you please tell me more about what happened?\nCustomer: Well, first of all, the flight was delayed for over two hours without any proper explanation. This caused a lot of inconvenience for me as I had important meetings to attend in Los Angeles.\nAgent: I understand how frustrating flight delays can be, especially when you have important plans. I apologize for the inconvenience caused. Let me check if there were any specific reasons for the delay.\nCustomer: Thank you, Ava. I appreciate your help.\nAgent: After checking, it seems that the flight was delayed due to air traffic congestion at both Chicago and Los Angeles airports. Unfortunately, these external factors are beyond the airline's control.\nCustomer: I understand that sometimes delays happen, but I feel like the airline could have communicated the situation better. Is there anything that can be done to prevent such situations in the future?\nAgent: I completely understand your concern, John. I will pass on your feedback to the airline to ensure better communication during such situations. As a gesture of goodwill, I can offer you a voucher worth $50 that you can use towards your next flight with Contoso Airways.\nCustomer: Thank you, Ava. That would be appreciated. I hope it helps in making my future travel experiences smoother. Is there anything else you can assist me with?\nAgent: You're welcome, John. I'm glad I could help. If you have any more concerns or need assistance in the future, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603090514.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603090514.json new file mode 100644 index 00000000..7fe58cfd --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603090514.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-992-4401", + "Conversation": { + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Messages": [ + { + "Id": "de763126-109e-4bea-acaa-bb6df51670ce", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:06:41.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "92471316-96b7-4154-ba26-c82f206ff75e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:07:15.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Hi Lucas, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I am really frustrated and I need some help.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08fc3716-2e3b-415e-b1c8-0aea91bb127b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:09:10.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened during your trip?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e391785a-c53d-4491-a9ba-46c619a18468", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:11:54.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Well, my flight with Contoso Airways was delayed for several hours and when I finally arrived in Los Angeles, my luggage was missing. It took them two days to find it and deliver it to my hotel.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7ef124b1-03e0-4e5b-a187-a6d92126a2f1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:12:26.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delay and the lost luggage. Let me see what I can do to assist you.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb844857-4b21-493a-bcaa-7a4053915c16", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:13:50.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Thank you, Lucas. I appreciate your help.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0cb9de1e-3bb1-4e9b-b061-f9205c8a5d01", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:15:44.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "First, let's address the delay. Do you remember the flight number and the date and time of departure?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8104a74f-f699-4af2-8834-3de55cd766cf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:18:19.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Yes, it was Contoso Airways flight CA1234 on July 10th, scheduled to depart at 8:00 AM from Chicago O'Hare International Airport.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fc5e7a82-ca76-46a2-872e-300f26a040df", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:19:39.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "I apologize for the inconvenience caused by the delay, Emily. I will contact Contoso Airways on your behalf to inquire about compensation options for the delay. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "635fa6e6-9191-40be-b4d5-6d70d48e974c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:22:37.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Yes, my hotel reservation at Fabrikam Hotel was also affected due to the delay. I had to pay for an extra night because I arrived a day later than planned. Can you help me with that?", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6d6f2df0-5426-4122-a948-8f4dac8612df", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:24:51.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "I apologize for the inconvenience, Emily. Could you please provide me with your reservation number and the dates of your stay at Fabrikam Hotel?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf9d29e0-cc92-4310-aa46-282ffa32dfa0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:27:14.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "My reservation number is FH987654 and I was supposed to stay from July 10th to July 15th.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a42d8613-e3bb-4892-a0ad-72db44be78cf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:29:51.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "Thank you for providing the details, Emily. I will contact Fabrikam Hotel and explain the situation to see if they can reimburse you for the extra night. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "563e5645-b43d-486f-9204-364ff85358a3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T09:31:02.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "No, that's all for now, Lucas. I appreciate your help in resolving these issues.", + "UserId": "999-992-4401", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5f0a19f9-d9cf-42f1-9925-94af3a9920ea", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T09:32:57.2926888-07:00", + "ConversationId": "90fab85d-87e5-4773-a425-f6cec277a8df", + "Value": "You're welcome, Emily. I apologize again for the inconvenience you experienced. Rest assured, I will do my best to assist you with the delay compensation and the hotel reimbursement. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-03T09:05:14.2926888-07:00", + "EndTime": "2024-06-03T09:32:57.2926888-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?Hi Lucas, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I am really frustrated and I need some help.I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened during your trip?Well, my flight with Contoso Airways was delayed for several hours and when I finally arrived in Los Angeles, my luggage was missing. It took them two days to find it and deliver it to my hotel.I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delay and the lost luggage. Let me see what I can do to assist you.Thank you, Lucas. I appreciate your help.First, let's address the delay. Do you remember the flight number and the date and time of departure?Yes, it was Contoso Airways flight CA1234 on July 10th, scheduled to depart at 8:00 AM from Chicago O'Hare International Airport.I apologize for the inconvenience caused by the delay, Emily. I will contact Contoso Airways on your behalf to inquire about compensation options for the delay. Is there anything else I can assist you with?Yes, my hotel reservation at Fabrikam Hotel was also affected due to the delay. I had to pay for an extra night because I arrived a day later than planned. Can you help me with that?I apologize for the inconvenience, Emily. Could you please provide me with your reservation number and the dates of your stay at Fabrikam Hotel?My reservation number is FH987654 and I was supposed to stay from July 10th to July 15th.Thank you for providing the details, Emily. I will contact Fabrikam Hotel and explain the situation to see if they can reimburse you for the extra night. Is there anything else I can assist you with?No, that's all for now, Lucas. I appreciate your help in resolving these issues.You're welcome, Emily. I apologize again for the inconvenience you experienced. Rest assured, I will do my best to assist you with the delay compensation and the hotel reimbursement. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I am really frustrated and I need some help.Well, my flight with Contoso Airways was delayed for several hours and when I finally arrived in Los Angeles, my luggage was missing. It took them two days to find it and deliver it to my hotel.Thank you, Lucas. I appreciate your help.Yes, it was Contoso Airways flight CA1234 on July 10th, scheduled to depart at 8:00 AM from Chicago O'Hare International Airport.Yes, my hotel reservation at Fabrikam Hotel was also affected due to the delay. I had to pay for an extra night because I arrived a day later than planned. Can you help me with that?My reservation number is FH987654 and I was supposed to stay from July 10th to July 15th.No, that's all for now, Lucas. I appreciate your help in resolving these issues.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened during your trip?I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delay and the lost luggage. Let me see what I can do to assist you.First, let's address the delay. Do you remember the flight number and the date and time of departure?I apologize for the inconvenience caused by the delay, Emily. I will contact Contoso Airways on your behalf to inquire about compensation options for the delay. Is there anything else I can assist you with?I apologize for the inconvenience, Emily. Could you please provide me with your reservation number and the dates of your stay at Fabrikam Hotel?Thank you for providing the details, Emily. I will contact Fabrikam Hotel and explain the situation to see if they can reimburse you for the extra night. Is there anything else I can assist you with?You're welcome, Emily. I apologize again for the inconvenience you experienced. Rest assured, I will do my best to assist you with the delay compensation and the hotel reimbursement. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?\nCustomer: Hi Lucas, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I am really frustrated and I need some help.\nAgent: I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened during your trip?\nCustomer: Well, my flight with Contoso Airways was delayed for several hours and when I finally arrived in Los Angeles, my luggage was missing. It took them two days to find it and deliver it to my hotel.\nAgent: I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delay and the lost luggage. Let me see what I can do to assist you.\nCustomer: Thank you, Lucas. I appreciate your help.\nAgent: First, let's address the delay. Do you remember the flight number and the date and time of departure?\nCustomer: Yes, it was Contoso Airways flight CA1234 on July 10th, scheduled to depart at 8:00 AM from Chicago O'Hare International Airport.\nAgent: I apologize for the inconvenience caused by the delay, Emily. I will contact Contoso Airways on your behalf to inquire about compensation options for the delay. Is there anything else I can assist you with?\nCustomer: Yes, my hotel reservation at Fabrikam Hotel was also affected due to the delay. I had to pay for an extra night because I arrived a day later than planned. Can you help me with that?\nAgent: I apologize for the inconvenience, Emily. Could you please provide me with your reservation number and the dates of your stay at Fabrikam Hotel?\nCustomer: My reservation number is FH987654 and I was supposed to stay from July 10th to July 15th.\nAgent: Thank you for providing the details, Emily. I will contact Fabrikam Hotel and explain the situation to see if they can reimburse you for the extra night. Is there anything else I can assist you with?\nCustomer: No, that's all for now, Lucas. I appreciate your help in resolving these issues.\nAgent: You're welcome, Emily. I apologize again for the inconvenience you experienced. Rest assured, I will do my best to assist you with the delay compensation and the hotel reimbursement. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603102012.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603102012.json new file mode 100644 index 00000000..b43737e4 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603102012.json @@ -0,0 +1,304 @@ +{ + "AgentName": "Harper Jackson", + "AgentId": "NUL2JV", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-182-9016", + "Conversation": { + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Messages": [ + { + "Id": "77b07c0e-53d8-4ae1-a10c-7fc0c46ca103", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:21:55.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How can I assist you today?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "56c776d8-1b21-4da6-840e-c29b5778be63", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:23:37.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I'm calling to complain about my recent trip with Woodgrove Travel. It was a disaster!", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6538076e-dd02-4948-94f1-ef99d64954a1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:25:23.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I'm sorry to hear that. Could you please provide me with your full name and the details of your trip so I can better assist you?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aa60c313-8039-40c1-a927-64886144d863", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:26:22.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "My name is Sarah Thompson, and I recently traveled from Los Angeles to New York City.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "305d7115-d305-4e2d-8270-33cbb6fb343e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:27:27.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I had booked a flight with Contoso Airways, flight number CA123, departing on September 30th at 10:00 AM.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4c6637e0-b326-45e1-bf74-dd6ea7d680e5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:28:44.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Upon arrival, I found out that my hotel reservation at Fabrikam Hotel was not confirmed, and they had no rooms available.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d23271c-75d9-4c4c-a7e8-239f51fec34d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:29:54.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I had to scramble to find another hotel, and it cost me a lot more money than I had planned for.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b83513a3-82d1-4a3e-aaa4-be8637e32cae", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:31:58.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I understand your frustration, Sarah. I apologize for the inconvenience you experienced. Let me pull up your booking details and see what went wrong.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "70882290-3926-4758-b842-84fae8975f18", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:34:00.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Thank you for your help. This entire trip has been a nightmare, and I just want some answers and compensation for the extra expenses.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "220817ea-3a97-466c-bf2d-77e1c1fd5db6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:36:38.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I completely understand, Sarah. I will do my best to assist you. Please bear with me while I review your booking.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0833e962-3bfa-4dd1-b229-3ecc26fee3af", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:38:56.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Thank you for your patience, Sarah. Upon reviewing your booking, I see that there was an error in the hotel reservation system which caused your reservation to not be confirmed.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0d2cfb62-932c-4d28-978e-1544c81c8a35", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:41:37.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I apologize for the inconvenience and frustration this has caused you. We take full responsibility for the error.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b3b73036-0a45-492a-b50a-e9418ab50065", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:43:28.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "To make it right, I will personally contact Fabrikam Hotel and ensure that they refund you for the additional expenses you incurred due to their mistake.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "56447b28-6ea3-4852-a28d-5df1f986f1f8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:44:05.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Additionally, as a gesture of goodwill, I will offer you a voucher for a future trip with Woodgrove Travel that covers the cost of one night's stay at a hotel of your choice.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6487551d-3dd3-4455-baf9-fc1998f39162", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:46:38.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I hope this resolves the issue to your satisfaction, Sarah. Again, my sincerest apologies for the inconvenience caused.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e53524da-6077-42a3-9f37-daf88c36f694", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:48:52.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Hmm, it sounds like you're actually trying to help me. I appreciate that. The voucher and refund will definitely help alleviate some of my frustration.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9d58e82c-e0bb-4bb2-9167-77600cdccf2c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:49:57.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "Thank you, Sarah. I'm glad to hear that. Is there anything else I can assist you with today?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "84273687-c6c2-494d-ba56-a9d58c5bd97f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T10:52:28.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "No, that should be all for now. I just hope my future trips with Woodgrove Travel go smoother than this one.", + "UserId": "999-182-9016", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a1ea2e23-17b8-4984-82c5-8c4543f87b0b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T10:54:39.6584126-07:00", + "ConversationId": "659623ea-1951-4a7c-8b1a-9828559e5fd0", + "Value": "I understand your concern, Sarah. Rest assured, we value your business and will take steps to ensure a better experience in the future. Have a great day!", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-03T10:20:12.6584126-07:00", + "EndTime": "2024-06-03T10:54:39.6584126-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How can I assist you today?I'm calling to complain about my recent trip with Woodgrove Travel. It was a disaster!I'm sorry to hear that. Could you please provide me with your full name and the details of your trip so I can better assist you?My name is Sarah Thompson, and I recently traveled from Los Angeles to New York City.I had booked a flight with Contoso Airways, flight number CA123, departing on September 30th at 10:00 AM.Upon arrival, I found out that my hotel reservation at Fabrikam Hotel was not confirmed, and they had no rooms available.I had to scramble to find another hotel, and it cost me a lot more money than I had planned for.I understand your frustration, Sarah. I apologize for the inconvenience you experienced. Let me pull up your booking details and see what went wrong.Thank you for your help. This entire trip has been a nightmare, and I just want some answers and compensation for the extra expenses.I completely understand, Sarah. I will do my best to assist you. Please bear with me while I review your booking.Thank you for your patience, Sarah. Upon reviewing your booking, I see that there was an error in the hotel reservation system which caused your reservation to not be confirmed.I apologize for the inconvenience and frustration this has caused you. We take full responsibility for the error.To make it right, I will personally contact Fabrikam Hotel and ensure that they refund you for the additional expenses you incurred due to their mistake.Additionally, as a gesture of goodwill, I will offer you a voucher for a future trip with Woodgrove Travel that covers the cost of one night's stay at a hotel of your choice.I hope this resolves the issue to your satisfaction, Sarah. Again, my sincerest apologies for the inconvenience caused.Hmm, it sounds like you're actually trying to help me. I appreciate that. The voucher and refund will definitely help alleviate some of my frustration.Thank you, Sarah. I'm glad to hear that. Is there anything else I can assist you with today?No, that should be all for now. I just hope my future trips with Woodgrove Travel go smoother than this one.I understand your concern, Sarah. Rest assured, we value your business and will take steps to ensure a better experience in the future. Have a great day!", + "Merged_content_user": "I'm calling to complain about my recent trip with Woodgrove Travel. It was a disaster!My name is Sarah Thompson, and I recently traveled from Los Angeles to New York City.I had booked a flight with Contoso Airways, flight number CA123, departing on September 30th at 10:00 AM.Upon arrival, I found out that my hotel reservation at Fabrikam Hotel was not confirmed, and they had no rooms available.I had to scramble to find another hotel, and it cost me a lot more money than I had planned for.Thank you for your help. This entire trip has been a nightmare, and I just want some answers and compensation for the extra expenses.Hmm, it sounds like you're actually trying to help me. I appreciate that. The voucher and refund will definitely help alleviate some of my frustration.No, that should be all for now. I just hope my future trips with Woodgrove Travel go smoother than this one.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How can I assist you today?I'm sorry to hear that. Could you please provide me with your full name and the details of your trip so I can better assist you?I understand your frustration, Sarah. I apologize for the inconvenience you experienced. Let me pull up your booking details and see what went wrong.I completely understand, Sarah. I will do my best to assist you. Please bear with me while I review your booking.Thank you for your patience, Sarah. Upon reviewing your booking, I see that there was an error in the hotel reservation system which caused your reservation to not be confirmed.I apologize for the inconvenience and frustration this has caused you. We take full responsibility for the error.To make it right, I will personally contact Fabrikam Hotel and ensure that they refund you for the additional expenses you incurred due to their mistake.Additionally, as a gesture of goodwill, I will offer you a voucher for a future trip with Woodgrove Travel that covers the cost of one night's stay at a hotel of your choice.I hope this resolves the issue to your satisfaction, Sarah. Again, my sincerest apologies for the inconvenience caused.Thank you, Sarah. I'm glad to hear that. Is there anything else I can assist you with today?I understand your concern, Sarah. Rest assured, we value your business and will take steps to ensure a better experience in the future. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How can I assist you today?\nCustomer: I'm calling to complain about my recent trip with Woodgrove Travel. It was a disaster!\nAgent: I'm sorry to hear that. Could you please provide me with your full name and the details of your trip so I can better assist you?\nCustomer: My name is Sarah Thompson, and I recently traveled from Los Angeles to New York City.\nCustomer: I had booked a flight with Contoso Airways, flight number CA123, departing on September 30th at 10:00 AM.\nCustomer: Upon arrival, I found out that my hotel reservation at Fabrikam Hotel was not confirmed, and they had no rooms available.\nCustomer: I had to scramble to find another hotel, and it cost me a lot more money than I had planned for.\nAgent: I understand your frustration, Sarah. I apologize for the inconvenience you experienced. Let me pull up your booking details and see what went wrong.\nCustomer: Thank you for your help. This entire trip has been a nightmare, and I just want some answers and compensation for the extra expenses.\nAgent: I completely understand, Sarah. I will do my best to assist you. Please bear with me while I review your booking.\nAgent: Thank you for your patience, Sarah. Upon reviewing your booking, I see that there was an error in the hotel reservation system which caused your reservation to not be confirmed.\nAgent: I apologize for the inconvenience and frustration this has caused you. We take full responsibility for the error.\nAgent: To make it right, I will personally contact Fabrikam Hotel and ensure that they refund you for the additional expenses you incurred due to their mistake.\nAgent: Additionally, as a gesture of goodwill, I will offer you a voucher for a future trip with Woodgrove Travel that covers the cost of one night's stay at a hotel of your choice.\nAgent: I hope this resolves the issue to your satisfaction, Sarah. Again, my sincerest apologies for the inconvenience caused.\nCustomer: Hmm, it sounds like you're actually trying to help me. I appreciate that. The voucher and refund will definitely help alleviate some of my frustration.\nAgent: Thank you, Sarah. I'm glad to hear that. Is there anything else I can assist you with today?\nCustomer: No, that should be all for now. I just hope my future trips with Woodgrove Travel go smoother than this one.\nAgent: I understand your concern, Sarah. Rest assured, we value your business and will take steps to ensure a better experience in the future. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603121917.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603121917.json new file mode 100644 index 00000000..1b9daa8a --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603121917.json @@ -0,0 +1,169 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-452-9121", + "Conversation": { + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Messages": [ + { + "Id": "6481b1a7-37ed-4297-a4e1-9212ee0f6f07", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T12:20:47.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how can I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6f01cf4a-2302-40cc-8c38-990998392c35", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T12:22:49.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "Hi Isabella, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.", + "UserId": "999-452-9121", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ef37ec89-0db6-414d-b187-347d9d459426", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T12:23:26.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "I'm sorry to hear that, Emily. Can you please provide me with some details about what happened?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8bacc7aa-42ff-40ee-af46-d64c2509f3d2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T12:26:22.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "I booked my flight with Contoso Airways, flight number CA123, on May 10th. The flight was delayed for over two hours and there was no proper communication about the delay. It caused a lot of inconvenience for me and I missed an important meeting in Los Angeles.", + "UserId": "999-452-9121", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "323f9153-cb64-46b4-932c-9ef95e5d77ab", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T12:28:11.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "I understand how frustrating that can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a65f8ac-3229-4f50-9f27-18f2675f68cf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T12:29:23.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "Thank you, Isabella. I appreciate your help.", + "UserId": "999-452-9121", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ea36c137-6efd-4bfe-8713-615eeeeef907", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T12:31:36.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "After checking the details, it seems that the delay was due to an unexpected technical issue with the aircraft. Contoso Airways has provided compensation for the inconvenience caused. They will be offering you a voucher worth $200 for your next flight with them. Is there anything else I can assist you with?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d12d21a0-2f53-49b1-b832-78eedad877ea", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T12:32:46.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "That sounds fair, Isabella. Thank you for your assistance and for resolving this issue. I don't have any other concerns at the moment.", + "UserId": "999-452-9121", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "abf0a669-9d6c-4a32-8910-66e5541ec37f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T12:35:13.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "You're welcome, Emily. I'm glad I could help. If you have any future travel plans or any further questions, feel free to reach out to us. Have a great day!", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "53a316f3-c9f9-452d-a678-2987ebd637dc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T12:37:48.4419717-07:00", + "ConversationId": "9bec399a-f143-4d2d-9586-2a87e7684598", + "Value": "Thank you, Isabella. You have a great day too!", + "UserId": "999-452-9121", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-03T12:19:17.4419717-07:00", + "EndTime": "2024-06-03T12:37:48.4419717-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how can I assist you today?Hi Isabella, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.I'm sorry to hear that, Emily. Can you please provide me with some details about what happened?I booked my flight with Contoso Airways, flight number CA123, on May 10th. The flight was delayed for over two hours and there was no proper communication about the delay. It caused a lot of inconvenience for me and I missed an important meeting in Los Angeles.I understand how frustrating that can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.Thank you, Isabella. I appreciate your help.After checking the details, it seems that the delay was due to an unexpected technical issue with the aircraft. Contoso Airways has provided compensation for the inconvenience caused. They will be offering you a voucher worth $200 for your next flight with them. Is there anything else I can assist you with?That sounds fair, Isabella. Thank you for your assistance and for resolving this issue. I don't have any other concerns at the moment.You're welcome, Emily. I'm glad I could help. If you have any future travel plans or any further questions, feel free to reach out to us. Have a great day!Thank you, Isabella. You have a great day too!", + "Merged_content_user": "Hi Isabella, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.I booked my flight with Contoso Airways, flight number CA123, on May 10th. The flight was delayed for over two hours and there was no proper communication about the delay. It caused a lot of inconvenience for me and I missed an important meeting in Los Angeles.Thank you, Isabella. I appreciate your help.That sounds fair, Isabella. Thank you for your assistance and for resolving this issue. I don't have any other concerns at the moment.Thank you, Isabella. You have a great day too!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how can I assist you today?I'm sorry to hear that, Emily. Can you please provide me with some details about what happened?I understand how frustrating that can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.After checking the details, it seems that the delay was due to an unexpected technical issue with the aircraft. Contoso Airways has provided compensation for the inconvenience caused. They will be offering you a voucher worth $200 for your next flight with them. Is there anything else I can assist you with?You're welcome, Emily. I'm glad I could help. If you have any future travel plans or any further questions, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how can I assist you today?\nCustomer: Hi Isabella, my name is Emily Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.\nAgent: I'm sorry to hear that, Emily. Can you please provide me with some details about what happened?\nCustomer: I booked my flight with Contoso Airways, flight number CA123, on May 10th. The flight was delayed for over two hours and there was no proper communication about the delay. It caused a lot of inconvenience for me and I missed an important meeting in Los Angeles.\nAgent: I understand how frustrating that can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.\nCustomer: Thank you, Isabella. I appreciate your help.\nAgent: After checking the details, it seems that the delay was due to an unexpected technical issue with the aircraft. Contoso Airways has provided compensation for the inconvenience caused. They will be offering you a voucher worth $200 for your next flight with them. Is there anything else I can assist you with?\nCustomer: That sounds fair, Isabella. Thank you for your assistance and for resolving this issue. I don't have any other concerns at the moment.\nAgent: You're welcome, Emily. I'm glad I could help. If you have any future travel plans or any further questions, feel free to reach out to us. Have a great day!\nCustomer: Thank you, Isabella. You have a great day too!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603132851.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603132851.json new file mode 100644 index 00000000..f98299aa --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603132851.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-792-1887", + "Conversation": { + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Messages": [ + { + "Id": "e42d6934-9632-4e6a-87db-a2eb77245ae4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:29:59.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Thank you for calling Woodgrove Travel agency. My name is Isabella Taylor. How can I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4e4e4479-913c-4035-8ceb-8f97025d0437", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:32:30.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Hi Isabella, I'm calling because I recently had a trip to New York City and I experienced some issues with my hotel reservation.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "59d8b91f-ff3e-4014-a884-183c0583e1ab", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:33:25.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "I apologize for the inconvenience. May I have your full name and the reservation number, please?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0f429bc9-c7e1-4eb7-b79a-d24fee40f733", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:36:21.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Of course. My name is John Smith and the reservation number is 123456789. The stay was from July 10th to July 15th at the Fabrikam Hotel.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6508711c-70f4-4509-8c36-3bc2ef963b6b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:37:18.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Thank you for providing the details, John. I'm sorry to hear about the issues you faced with your hotel reservation. Could you please explain the problems you encountered?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bb800f67-5e46-40d3-9197-3208bf7cd6e5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:37:55.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Upon arrival, I was informed that my room was not ready and had to wait for more than an hour. Additionally, the cleanliness of the room was not up to par. It was quite disappointing.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "36c59631-7d8b-4339-b6c6-bbb0d1c86611", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:39:43.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "I understand your frustration, John. I truly apologize for the inconvenience caused. Let me check the details and see what I can do to resolve this matter for you.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6e1a938c-f632-4cb1-b055-fac7e3539a07", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:41:07.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Thank you, Isabella. I appreciate your assistance.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f583e6ae-7a81-4e91-9053-940870e93243", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:42:22.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "I have contacted the Fabrikam Hotel regarding your reservation. They assured me that they will investigate the delay in room readiness and address the cleanliness issue. As a gesture of goodwill, they will provide you with a complimentary one-night stay voucher for your next visit. Additionally, I will send you a confirmation email with the voucher details.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ae7c35f0-2b53-40b3-a966-7276e153295c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:43:29.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "That sounds great, Isabella! Thank you for your prompt action and resolving the issue. I really appreciate it.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "346674b1-abe8-4b68-9c65-e038033088c7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T13:44:56.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "You're welcome, John! I'm glad I could assist you. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Have a wonderful day!", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ba837746-2706-412b-8709-4b5baeae4620", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T13:46:26.7994971-07:00", + "ConversationId": "4b0fa8d0-8ce1-4fa9-a0ff-7d2c244cea1b", + "Value": "Thank you, Isabella. You too! Goodbye.", + "UserId": "999-792-1887", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-03T13:28:51.7994971-07:00", + "EndTime": "2024-06-03T13:46:26.7994971-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. My name is Isabella Taylor. How can I assist you today?Hi Isabella, I'm calling because I recently had a trip to New York City and I experienced some issues with my hotel reservation.I apologize for the inconvenience. May I have your full name and the reservation number, please?Of course. My name is John Smith and the reservation number is 123456789. The stay was from July 10th to July 15th at the Fabrikam Hotel.Thank you for providing the details, John. I'm sorry to hear about the issues you faced with your hotel reservation. Could you please explain the problems you encountered?Upon arrival, I was informed that my room was not ready and had to wait for more than an hour. Additionally, the cleanliness of the room was not up to par. It was quite disappointing.I understand your frustration, John. I truly apologize for the inconvenience caused. Let me check the details and see what I can do to resolve this matter for you.Thank you, Isabella. I appreciate your assistance.I have contacted the Fabrikam Hotel regarding your reservation. They assured me that they will investigate the delay in room readiness and address the cleanliness issue. As a gesture of goodwill, they will provide you with a complimentary one-night stay voucher for your next visit. Additionally, I will send you a confirmation email with the voucher details.That sounds great, Isabella! Thank you for your prompt action and resolving the issue. I really appreciate it.You're welcome, John! I'm glad I could assist you. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Have a wonderful day!Thank you, Isabella. You too! Goodbye.", + "Merged_content_user": "Hi Isabella, I'm calling because I recently had a trip to New York City and I experienced some issues with my hotel reservation.Of course. My name is John Smith and the reservation number is 123456789. The stay was from July 10th to July 15th at the Fabrikam Hotel.Upon arrival, I was informed that my room was not ready and had to wait for more than an hour. Additionally, the cleanliness of the room was not up to par. It was quite disappointing.Thank you, Isabella. I appreciate your assistance.That sounds great, Isabella! Thank you for your prompt action and resolving the issue. I really appreciate it.Thank you, Isabella. You too! Goodbye.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. My name is Isabella Taylor. How can I assist you today?I apologize for the inconvenience. May I have your full name and the reservation number, please?Thank you for providing the details, John. I'm sorry to hear about the issues you faced with your hotel reservation. Could you please explain the problems you encountered?I understand your frustration, John. I truly apologize for the inconvenience caused. Let me check the details and see what I can do to resolve this matter for you.I have contacted the Fabrikam Hotel regarding your reservation. They assured me that they will investigate the delay in room readiness and address the cleanliness issue. As a gesture of goodwill, they will provide you with a complimentary one-night stay voucher for your next visit. Additionally, I will send you a confirmation email with the voucher details.You're welcome, John! I'm glad I could assist you. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Have a wonderful day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. My name is Isabella Taylor. How can I assist you today?\nCustomer: Hi Isabella, I'm calling because I recently had a trip to New York City and I experienced some issues with my hotel reservation.\nAgent: I apologize for the inconvenience. May I have your full name and the reservation number, please?\nCustomer: Of course. My name is John Smith and the reservation number is 123456789. The stay was from July 10th to July 15th at the Fabrikam Hotel.\nAgent: Thank you for providing the details, John. I'm sorry to hear about the issues you faced with your hotel reservation. Could you please explain the problems you encountered?\nCustomer: Upon arrival, I was informed that my room was not ready and had to wait for more than an hour. Additionally, the cleanliness of the room was not up to par. It was quite disappointing.\nAgent: I understand your frustration, John. I truly apologize for the inconvenience caused. Let me check the details and see what I can do to resolve this matter for you.\nCustomer: Thank you, Isabella. I appreciate your assistance.\nAgent: I have contacted the Fabrikam Hotel regarding your reservation. They assured me that they will investigate the delay in room readiness and address the cleanliness issue. As a gesture of goodwill, they will provide you with a complimentary one-night stay voucher for your next visit. Additionally, I will send you a confirmation email with the voucher details.\nCustomer: That sounds great, Isabella! Thank you for your prompt action and resolving the issue. I really appreciate it.\nAgent: You're welcome, John! I'm glad I could assist you. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Have a wonderful day!\nCustomer: Thank you, Isabella. You too! Goodbye.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603231359.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603231359.json new file mode 100644 index 00000000..9afc1cb5 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240603231359.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Evelyn Perez", + "AgentId": "AOC72V", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-812-9046", + "Conversation": { + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Messages": [ + { + "Id": "b77a85b7-b3bd-4e5f-9af5-6bea67ba9845", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:14:58.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Evelyn Perez. How can I assist you today?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d8014d6b-34cc-4c20-8985-0b84ce517f7f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:16:20.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Hi Evelyn. This is John Anderson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything you can do to help.", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "912b5b50-9282-47c2-a54c-a26ed073f070", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:18:04.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "I'm sorry to hear that, John. Could you please provide me with some more details about what happened during your trip?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e4eb4fc9-d06c-48d4-853a-715427e9eb1b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:18:59.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Well, first of all, my flight with Contoso Airways was delayed for over 4 hours. I missed an important business meeting because of that. Then when I finally arrived in LA, the hotel I booked, Fabrikam Hotel, had lost my reservation. It was a complete mess!", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eb7caf7d-aeab-4f2f-a982-70b4c9200326", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:21:41.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "I understand your frustration, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and the date of departure?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a132be34-8af8-47e5-9c7b-a68d148a2ada", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:23:17.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "My flight was Contoso Airways Flight 1234, departing from New York City on April 10th at 9:00 AM.", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "26e9c900-791b-45c3-98cd-621515db8214", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:26:07.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Thank you for providing the details, John. I apologize for the inconvenience caused by the flight delay and the hotel issue. Let me investigate this matter further and see what I can do to assist you.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "29240d9a-112f-4c41-8e28-c82ad5b6863f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:28:48.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Well, it's about time! I expected better service from Woodgrove Travel Agency. This whole experience has been a nightmare!", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "716171c6-01e2-4f66-8836-0aa1569ccabf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:31:14.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "I apologize for the delay in addressing your concerns, John. As a valued customer, I assure you that I will do my best to resolve this issue for you. Please bear with me while I gather the necessary information.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d5f1e5aa-3d53-47ec-b104-a4b2fca330c5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:32:42.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Hurry up! I don't have all day to wait for you to figure things out. I want a refund for the flight and compensation for the inconvenience caused!", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1967744f-5af8-4ec7-8c3b-90b7a63e365d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:35:08.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "I understand your frustration and I apologize for the inconvenience caused. Let me check what options are available for compensation and arrange a refund for your flight. I will also assist you in finding an alternate hotel for your stay in Los Angeles. Can you please provide me with your contact information so that I can reach out to you with the details?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c5a55237-b615-444b-b29d-6fc4a19345f7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:38:07.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Fine, my contact number is 555-123-4567. Make sure you resolve this quickly!", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2cb8f5c1-35cb-4fc2-826d-50d6ee010158", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:40:22.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Thank you for providing your contact information, John. Rest assured, I will prioritize resolving this issue for you and will keep you updated on the progress. Is there anything else I can assist you with?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ba142817-10f0-4df1-acdd-c8e02ba2bf82", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-03T23:41:10.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "No, that's all for now. Just make sure this gets sorted out as soon as possible!", + "UserId": "999-812-9046", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fca12b22-5961-4e25-9927-c089042451d8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-03T23:42:20.745346-07:00", + "ConversationId": "676adc2a-aaaf-409c-9e2c-8ef99c758fdc", + "Value": "Absolutely, John. I will personally handle your case and ensure it is resolved promptly. Thank you for bringing this matter to our attention. Have a great day!", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-03T23:13:59.745346-07:00", + "EndTime": "2024-06-03T23:42:20.745346-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Evelyn Perez. How can I assist you today?Hi Evelyn. This is John Anderson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything you can do to help.I'm sorry to hear that, John. Could you please provide me with some more details about what happened during your trip?Well, first of all, my flight with Contoso Airways was delayed for over 4 hours. I missed an important business meeting because of that. Then when I finally arrived in LA, the hotel I booked, Fabrikam Hotel, had lost my reservation. It was a complete mess!I understand your frustration, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and the date of departure?My flight was Contoso Airways Flight 1234, departing from New York City on April 10th at 9:00 AM.Thank you for providing the details, John. I apologize for the inconvenience caused by the flight delay and the hotel issue. Let me investigate this matter further and see what I can do to assist you.Well, it's about time! I expected better service from Woodgrove Travel Agency. This whole experience has been a nightmare!I apologize for the delay in addressing your concerns, John. As a valued customer, I assure you that I will do my best to resolve this issue for you. Please bear with me while I gather the necessary information.Hurry up! I don't have all day to wait for you to figure things out. I want a refund for the flight and compensation for the inconvenience caused!I understand your frustration and I apologize for the inconvenience caused. Let me check what options are available for compensation and arrange a refund for your flight. I will also assist you in finding an alternate hotel for your stay in Los Angeles. Can you please provide me with your contact information so that I can reach out to you with the details?Fine, my contact number is 555-123-4567. Make sure you resolve this quickly!Thank you for providing your contact information, John. Rest assured, I will prioritize resolving this issue for you and will keep you updated on the progress. Is there anything else I can assist you with?No, that's all for now. Just make sure this gets sorted out as soon as possible!Absolutely, John. I will personally handle your case and ensure it is resolved promptly. Thank you for bringing this matter to our attention. Have a great day!", + "Merged_content_user": "Hi Evelyn. This is John Anderson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything you can do to help.Well, first of all, my flight with Contoso Airways was delayed for over 4 hours. I missed an important business meeting because of that. Then when I finally arrived in LA, the hotel I booked, Fabrikam Hotel, had lost my reservation. It was a complete mess!My flight was Contoso Airways Flight 1234, departing from New York City on April 10th at 9:00 AM.Well, it's about time! I expected better service from Woodgrove Travel Agency. This whole experience has been a nightmare!Hurry up! I don't have all day to wait for you to figure things out. I want a refund for the flight and compensation for the inconvenience caused!Fine, my contact number is 555-123-4567. Make sure you resolve this quickly!No, that's all for now. Just make sure this gets sorted out as soon as possible!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Evelyn Perez. How can I assist you today?I'm sorry to hear that, John. Could you please provide me with some more details about what happened during your trip?I understand your frustration, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and the date of departure?Thank you for providing the details, John. I apologize for the inconvenience caused by the flight delay and the hotel issue. Let me investigate this matter further and see what I can do to assist you.I apologize for the delay in addressing your concerns, John. As a valued customer, I assure you that I will do my best to resolve this issue for you. Please bear with me while I gather the necessary information.I understand your frustration and I apologize for the inconvenience caused. Let me check what options are available for compensation and arrange a refund for your flight. I will also assist you in finding an alternate hotel for your stay in Los Angeles. Can you please provide me with your contact information so that I can reach out to you with the details?Thank you for providing your contact information, John. Rest assured, I will prioritize resolving this issue for you and will keep you updated on the progress. Is there anything else I can assist you with?Absolutely, John. I will personally handle your case and ensure it is resolved promptly. Thank you for bringing this matter to our attention. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Evelyn Perez. How can I assist you today?\nCustomer: Hi Evelyn. This is John Anderson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything you can do to help.\nAgent: I'm sorry to hear that, John. Could you please provide me with some more details about what happened during your trip?\nCustomer: Well, first of all, my flight with Contoso Airways was delayed for over 4 hours. I missed an important business meeting because of that. Then when I finally arrived in LA, the hotel I booked, Fabrikam Hotel, had lost my reservation. It was a complete mess!\nAgent: I understand your frustration, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and the date of departure?\nCustomer: My flight was Contoso Airways Flight 1234, departing from New York City on April 10th at 9:00 AM.\nAgent: Thank you for providing the details, John. I apologize for the inconvenience caused by the flight delay and the hotel issue. Let me investigate this matter further and see what I can do to assist you.\nCustomer: Well, it's about time! I expected better service from Woodgrove Travel Agency. This whole experience has been a nightmare!\nAgent: I apologize for the delay in addressing your concerns, John. As a valued customer, I assure you that I will do my best to resolve this issue for you. Please bear with me while I gather the necessary information.\nCustomer: Hurry up! I don't have all day to wait for you to figure things out. I want a refund for the flight and compensation for the inconvenience caused!\nAgent: I understand your frustration and I apologize for the inconvenience caused. Let me check what options are available for compensation and arrange a refund for your flight. I will also assist you in finding an alternate hotel for your stay in Los Angeles. Can you please provide me with your contact information so that I can reach out to you with the details?\nCustomer: Fine, my contact number is 555-123-4567. Make sure you resolve this quickly!\nAgent: Thank you for providing your contact information, John. Rest assured, I will prioritize resolving this issue for you and will keep you updated on the progress. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Just make sure this gets sorted out as soon as possible!\nAgent: Absolutely, John. I will personally handle your case and ensure it is resolved promptly. Thank you for bringing this matter to our attention. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604043211.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604043211.json new file mode 100644 index 00000000..794a02d8 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604043211.json @@ -0,0 +1,274 @@ +{ + "AgentName": "Grace King", + "AgentId": "ETKIYY", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-991-2602", + "Conversation": { + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Messages": [ + { + "Id": "46eb9906-532b-4f32-9535-245516d840a1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:34:35.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Thank you for calling Woodgrove Travel. My name is Grace King. How can I assist you today?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9d693a0-5cfb-4e17-b3e4-f1730545d4f1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:36:53.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Hi Grace, my name is Emily Johnson. I'm planning a trip and I need some assistance.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7fa9288d-7085-4d35-8109-bf9c93e30c3f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:37:55.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Of course, Emily! I'd be happy to help. Where are you planning to go?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ade465d3-9cf0-4375-9b19-b8935f956694", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:38:27.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "I'm thinking of going from San Francisco to New York City.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3b453175-a396-4dfd-a00f-b3d29dda9237", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:40:12.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Great choice! When are you planning to travel?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "87f8ef2d-0fa2-41a4-97f1-6a41f51b3be2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:41:04.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "I'm looking to travel in October, around the 15th.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3eec7b14-2e17-4456-818f-0d8ef227cea8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:43:08.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Alright, let me check the available options for you. Just a moment, please.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f6bd646f-f2c9-475a-8a7e-c9d36a7f7c07", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:44:03.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Thank you, Grace. Take your time.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8eaab5a5-4252-4aa1-8c90-a44004ef193c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:46:42.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "I have a couple of flight options for you, Emily. The first option is a direct flight with Contoso Airways, Flight CA123, departing from San Francisco on October 15th at 8:00 AM. The second option is a connecting flight with Northwind Airlines, Flight NW456, departing from San Francisco on October 15th at 10:00 AM with a layover in Chicago. Which option would you prefer?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cc493d4c-dc83-4806-94a7-0b1bb7c9c5ac", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:49:40.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Hmm, I'm not sure. Can you tell me more about the airlines and their services?", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d5b9f784-4e2c-4e8f-b963-fe8fcb468d1e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:50:55.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Certainly! Contoso Airways is known for its excellent customer service and comfortable seating. They offer complimentary meals and in-flight entertainment. Northwind Airlines also provides great service and has a wider selection of flight routes. They offer free Wi-Fi onboard and have a loyalty program. Both airlines have a good safety record. Does that help?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ac618e9b-977d-4d7a-95f2-ebbe658566c6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:51:30.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Yes, that's helpful. I think I'll go with the direct flight on Contoso Airways. Please book that for me.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8fa7e9b5-879d-4963-aa57-52f3f2fb7111", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:53:09.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Sure, Emily! I'll book the direct flight on Contoso Airways for you. Just to confirm, you'll be flying from San Francisco to New York City on October 15th at 8:00 AM. Is that correct?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "80781bc8-99ba-4809-a306-379a12ff5d73", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:54:26.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Yes, that's correct.", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "754913b5-79bd-4d23-9d89-8cdd9d867a65", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:54:56.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "Alright, your flight is booked! Is there anything else I can assist you with?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cd39d3ac-9672-43d2-8118-4bfe024ae8a1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T04:56:15.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "No, that's all. Thank you so much for your help, Grace!", + "UserId": "999-991-2602", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "abb4e5fa-a38e-4fe1-9d6c-577e0331c0d5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T04:58:16.113991-07:00", + "ConversationId": "15503c51-cead-4fbc-926d-34879b2ecfb9", + "Value": "You're welcome, Emily! Have a great trip to New York City!", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-04T04:32:11.113991-07:00", + "EndTime": "2024-06-04T04:58:16.113991-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Grace King. How can I assist you today?Hi Grace, my name is Emily Johnson. I'm planning a trip and I need some assistance.Of course, Emily! I'd be happy to help. Where are you planning to go?I'm thinking of going from San Francisco to New York City.Great choice! When are you planning to travel?I'm looking to travel in October, around the 15th.Alright, let me check the available options for you. Just a moment, please.Thank you, Grace. Take your time.I have a couple of flight options for you, Emily. The first option is a direct flight with Contoso Airways, Flight CA123, departing from San Francisco on October 15th at 8:00 AM. The second option is a connecting flight with Northwind Airlines, Flight NW456, departing from San Francisco on October 15th at 10:00 AM with a layover in Chicago. Which option would you prefer?Hmm, I'm not sure. Can you tell me more about the airlines and their services?Certainly! Contoso Airways is known for its excellent customer service and comfortable seating. They offer complimentary meals and in-flight entertainment. Northwind Airlines also provides great service and has a wider selection of flight routes. They offer free Wi-Fi onboard and have a loyalty program. Both airlines have a good safety record. Does that help?Yes, that's helpful. I think I'll go with the direct flight on Contoso Airways. Please book that for me.Sure, Emily! I'll book the direct flight on Contoso Airways for you. Just to confirm, you'll be flying from San Francisco to New York City on October 15th at 8:00 AM. Is that correct?Yes, that's correct.Alright, your flight is booked! Is there anything else I can assist you with?No, that's all. Thank you so much for your help, Grace!You're welcome, Emily! Have a great trip to New York City!", + "Merged_content_user": "Hi Grace, my name is Emily Johnson. I'm planning a trip and I need some assistance.I'm thinking of going from San Francisco to New York City.I'm looking to travel in October, around the 15th.Thank you, Grace. Take your time.Hmm, I'm not sure. Can you tell me more about the airlines and their services?Yes, that's helpful. I think I'll go with the direct flight on Contoso Airways. Please book that for me.Yes, that's correct.No, that's all. Thank you so much for your help, Grace!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Grace King. How can I assist you today?Of course, Emily! I'd be happy to help. Where are you planning to go?Great choice! When are you planning to travel?Alright, let me check the available options for you. Just a moment, please.I have a couple of flight options for you, Emily. The first option is a direct flight with Contoso Airways, Flight CA123, departing from San Francisco on October 15th at 8:00 AM. The second option is a connecting flight with Northwind Airlines, Flight NW456, departing from San Francisco on October 15th at 10:00 AM with a layover in Chicago. Which option would you prefer?Certainly! Contoso Airways is known for its excellent customer service and comfortable seating. They offer complimentary meals and in-flight entertainment. Northwind Airlines also provides great service and has a wider selection of flight routes. They offer free Wi-Fi onboard and have a loyalty program. Both airlines have a good safety record. Does that help?Sure, Emily! I'll book the direct flight on Contoso Airways for you. Just to confirm, you'll be flying from San Francisco to New York City on October 15th at 8:00 AM. Is that correct?Alright, your flight is booked! Is there anything else I can assist you with?You're welcome, Emily! Have a great trip to New York City!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Grace King. How can I assist you today?\nCustomer: Hi Grace, my name is Emily Johnson. I'm planning a trip and I need some assistance.\nAgent: Of course, Emily! I'd be happy to help. Where are you planning to go?\nCustomer: I'm thinking of going from San Francisco to New York City.\nAgent: Great choice! When are you planning to travel?\nCustomer: I'm looking to travel in October, around the 15th.\nAgent: Alright, let me check the available options for you. Just a moment, please.\nCustomer: Thank you, Grace. Take your time.\nAgent: I have a couple of flight options for you, Emily. The first option is a direct flight with Contoso Airways, Flight CA123, departing from San Francisco on October 15th at 8:00 AM. The second option is a connecting flight with Northwind Airlines, Flight NW456, departing from San Francisco on October 15th at 10:00 AM with a layover in Chicago. Which option would you prefer?\nCustomer: Hmm, I'm not sure. Can you tell me more about the airlines and their services?\nAgent: Certainly! Contoso Airways is known for its excellent customer service and comfortable seating. They offer complimentary meals and in-flight entertainment. Northwind Airlines also provides great service and has a wider selection of flight routes. They offer free Wi-Fi onboard and have a loyalty program. Both airlines have a good safety record. Does that help?\nCustomer: Yes, that's helpful. I think I'll go with the direct flight on Contoso Airways. Please book that for me.\nAgent: Sure, Emily! I'll book the direct flight on Contoso Airways for you. Just to confirm, you'll be flying from San Francisco to New York City on October 15th at 8:00 AM. Is that correct?\nCustomer: Yes, that's correct.\nAgent: Alright, your flight is booked! Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you so much for your help, Grace!\nAgent: You're welcome, Emily! Have a great trip to New York City!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604172121.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604172121.json new file mode 100644 index 00000000..4da72a66 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604172121.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Liam Johnson", + "AgentId": "YVS2EM", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-826-3511", + "Conversation": { + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Messages": [ + { + "Id": "7789e2d4-7a80-4d86-8ef4-83db836cd29f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:23:37.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4e83f224-580a-4131-994d-17c18450559b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T17:26:27.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Hi Liam, my name is Jane Anderson. I recently had a trip from Los Angeles to New York City and I encountered some issues that I'd like to discuss.", + "UserId": "999-826-3511", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9e5a8b29-e685-4a81-82d8-322738ffb3ee", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:29:20.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "I'm sorry to hear that, Jane. Could you please tell me more about the issues you faced during your trip?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "18a80ad1-3e2a-47d2-8eae-d1621493df5d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T17:31:44.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Well, I had booked a flight with Contoso Airways, flight number CA123, from Los Angeles to New York City on July 8th. But the flight was delayed by 3 hours, causing a lot of inconvenience for me.", + "UserId": "999-826-3511", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2345177b-0f73-4b01-9a9c-43f4f379c2cd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:33:50.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "I understand how frustrating flight delays can be, Jane. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "297b4d57-3537-419a-b603-f622b3a9e4b3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T17:36:29.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Thank you, Liam. I appreciate your help.", + "UserId": "999-826-3511", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4c673754-e4dc-4957-8686-755a1dbbc168", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:37:22.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "After checking the flight details, it seems that the delay was due to air traffic congestion at the departure airport. Unfortunately, these circumstances are beyond our control. However, I can help you with filing a complaint with the airline and requesting any compensation they may offer for the inconvenience caused. Would you like me to proceed with that?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "816838e9-8d17-447c-9f01-363acea5ec2e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T17:40:04.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Yes, please go ahead and file a complaint on my behalf. I would appreciate any compensation they can provide for the delay.", + "UserId": "999-826-3511", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1ba6f11a-9d3a-462a-81ed-7db9cafd3872", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:41:17.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "Noted, Jane. I will submit a complaint to Contoso Airways on your behalf and request compensation for the delay. They will get back to us with a resolution within 5-7 business days. Is there anything else I can assist you with?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4184b775-29a1-4876-8ec9-8cc449ca1e00", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T17:42:59.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "No, that's all for now. Thank you for your assistance, Liam.", + "UserId": "999-826-3511", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5e5a058c-7912-4ed6-a6ec-92ae67bc0cd3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T17:45:53.2742334-07:00", + "ConversationId": "86691533-bde9-45ec-a834-dadb0d95f3c4", + "Value": "You're welcome, Jane. I apologize again for the inconvenience you experienced. If you have any further concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-04T17:21:21.2742334-07:00", + "EndTime": "2024-06-04T17:45:53.2742334-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?Hi Liam, my name is Jane Anderson. I recently had a trip from Los Angeles to New York City and I encountered some issues that I'd like to discuss.I'm sorry to hear that, Jane. Could you please tell me more about the issues you faced during your trip?Well, I had booked a flight with Contoso Airways, flight number CA123, from Los Angeles to New York City on July 8th. But the flight was delayed by 3 hours, causing a lot of inconvenience for me.I understand how frustrating flight delays can be, Jane. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.Thank you, Liam. I appreciate your help.After checking the flight details, it seems that the delay was due to air traffic congestion at the departure airport. Unfortunately, these circumstances are beyond our control. However, I can help you with filing a complaint with the airline and requesting any compensation they may offer for the inconvenience caused. Would you like me to proceed with that?Yes, please go ahead and file a complaint on my behalf. I would appreciate any compensation they can provide for the delay.Noted, Jane. I will submit a complaint to Contoso Airways on your behalf and request compensation for the delay. They will get back to us with a resolution within 5-7 business days. Is there anything else I can assist you with?No, that's all for now. Thank you for your assistance, Liam.You're welcome, Jane. I apologize again for the inconvenience you experienced. If you have any further concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Liam, my name is Jane Anderson. I recently had a trip from Los Angeles to New York City and I encountered some issues that I'd like to discuss.Well, I had booked a flight with Contoso Airways, flight number CA123, from Los Angeles to New York City on July 8th. But the flight was delayed by 3 hours, causing a lot of inconvenience for me.Thank you, Liam. I appreciate your help.Yes, please go ahead and file a complaint on my behalf. I would appreciate any compensation they can provide for the delay.No, that's all for now. Thank you for your assistance, Liam.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?I'm sorry to hear that, Jane. Could you please tell me more about the issues you faced during your trip?I understand how frustrating flight delays can be, Jane. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.After checking the flight details, it seems that the delay was due to air traffic congestion at the departure airport. Unfortunately, these circumstances are beyond our control. However, I can help you with filing a complaint with the airline and requesting any compensation they may offer for the inconvenience caused. Would you like me to proceed with that?Noted, Jane. I will submit a complaint to Contoso Airways on your behalf and request compensation for the delay. They will get back to us with a resolution within 5-7 business days. Is there anything else I can assist you with?You're welcome, Jane. I apologize again for the inconvenience you experienced. If you have any further concerns or need assistance in the future, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Jane Anderson. I recently had a trip from Los Angeles to New York City and I encountered some issues that I'd like to discuss.\nAgent: I'm sorry to hear that, Jane. Could you please tell me more about the issues you faced during your trip?\nCustomer: Well, I had booked a flight with Contoso Airways, flight number CA123, from Los Angeles to New York City on July 8th. But the flight was delayed by 3 hours, causing a lot of inconvenience for me.\nAgent: I understand how frustrating flight delays can be, Jane. I apologize for the inconvenience caused. Let me check the details of your flight and see what I can do to assist you.\nCustomer: Thank you, Liam. I appreciate your help.\nAgent: After checking the flight details, it seems that the delay was due to air traffic congestion at the departure airport. Unfortunately, these circumstances are beyond our control. However, I can help you with filing a complaint with the airline and requesting any compensation they may offer for the inconvenience caused. Would you like me to proceed with that?\nCustomer: Yes, please go ahead and file a complaint on my behalf. I would appreciate any compensation they can provide for the delay.\nAgent: Noted, Jane. I will submit a complaint to Contoso Airways on your behalf and request compensation for the delay. They will get back to us with a resolution within 5-7 business days. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your assistance, Liam.\nAgent: You're welcome, Jane. I apologize again for the inconvenience you experienced. If you have any further concerns or need assistance in the future, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604183014.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604183014.json new file mode 100644 index 00000000..33cc0269 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240604183014.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Sebastian Harris", + "AgentId": "Z82TOA", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-965-7210", + "Conversation": { + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Messages": [ + { + "Id": "4286de9e-f48d-4be7-8d11-c8d908cd9f0c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:33:13.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "Thank you for calling Woodgrove Travel. My name is Sebastian. How may I assist you today?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a7beb656-b294-4b46-b719-473f3d7a0bc1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T18:35:32.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "Hi Sebastian, my name is Emma Johnson. I'm calling to discuss my recent trip to Miami.", + "UserId": "999-965-7210", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "deb4fdf6-a932-4883-9996-306eef87f8ee", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:37:12.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "Sure, Emma. I'll be happy to help. How was your trip to Miami?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7b91cf00-dc52-472b-83e2-fffdebf4843a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T18:39:50.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "It was fantastic! The weather was perfect, and the hotel was amazing.", + "UserId": "999-965-7210", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "550b8976-3c3e-4eb8-82c2-45ab5e23d4ee", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:41:49.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "That's great to hear! Which hotel did you stay at in Miami?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8b2c25fb-d654-4916-b1c1-061f2388f138", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T18:43:14.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "I stayed at The Lucerne Hotel. The reservation number was LU123456789, and I stayed there from August 5th to August 10th.", + "UserId": "999-965-7210", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d8b7d4d-2c02-4ed1-b8bf-63a99c7f04f3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:44:36.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "I'm glad you had a wonderful experience at The Lucerne Hotel. I'll make a note of it for future reference. Did you have any issues during your stay?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "42c571a2-399b-458b-8183-30824ad0982d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T18:46:42.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "No, everything was perfect. The staff was friendly, the room was clean, and the amenities were excellent.", + "UserId": "999-965-7210", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9097004e-577f-4717-8164-4b720f6a0596", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:49:41.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "That's fantastic to hear, Emma! I'm glad we could provide you with a great experience. Is there anything else I can assist you with?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ffe282cf-23cf-44b9-9f34-d71c959658d1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-04T18:50:14.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "Actually, I'm planning another trip in September. Can you help me with the flight and hotel bookings?", + "UserId": "999-965-7210", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1700320c-c5dd-4414-90ed-4c659009aab2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-04T18:52:32.8829271-07:00", + "ConversationId": "2ccb5e54-6255-401c-8195-c3bc4f815db2", + "Value": "Of course, I'd be happy to assist you with that. Could you please provide me with the details of your upcoming trip?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-04T18:30:14.8829271-07:00", + "EndTime": "2024-06-04T18:52:32.8829271-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Sebastian. How may I assist you today?Hi Sebastian, my name is Emma Johnson. I'm calling to discuss my recent trip to Miami.Sure, Emma. I'll be happy to help. How was your trip to Miami?It was fantastic! The weather was perfect, and the hotel was amazing.That's great to hear! Which hotel did you stay at in Miami?I stayed at The Lucerne Hotel. The reservation number was LU123456789, and I stayed there from August 5th to August 10th.I'm glad you had a wonderful experience at The Lucerne Hotel. I'll make a note of it for future reference. Did you have any issues during your stay?No, everything was perfect. The staff was friendly, the room was clean, and the amenities were excellent.That's fantastic to hear, Emma! I'm glad we could provide you with a great experience. Is there anything else I can assist you with?Actually, I'm planning another trip in September. Can you help me with the flight and hotel bookings?Of course, I'd be happy to assist you with that. Could you please provide me with the details of your upcoming trip?", + "Merged_content_user": "Hi Sebastian, my name is Emma Johnson. I'm calling to discuss my recent trip to Miami.It was fantastic! The weather was perfect, and the hotel was amazing.I stayed at The Lucerne Hotel. The reservation number was LU123456789, and I stayed there from August 5th to August 10th.No, everything was perfect. The staff was friendly, the room was clean, and the amenities were excellent.Actually, I'm planning another trip in September. Can you help me with the flight and hotel bookings?", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Sebastian. How may I assist you today?Sure, Emma. I'll be happy to help. How was your trip to Miami?That's great to hear! Which hotel did you stay at in Miami?I'm glad you had a wonderful experience at The Lucerne Hotel. I'll make a note of it for future reference. Did you have any issues during your stay?That's fantastic to hear, Emma! I'm glad we could provide you with a great experience. Is there anything else I can assist you with?Of course, I'd be happy to assist you with that. Could you please provide me with the details of your upcoming trip?", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Sebastian. How may I assist you today?\nCustomer: Hi Sebastian, my name is Emma Johnson. I'm calling to discuss my recent trip to Miami.\nAgent: Sure, Emma. I'll be happy to help. How was your trip to Miami?\nCustomer: It was fantastic! The weather was perfect, and the hotel was amazing.\nAgent: That's great to hear! Which hotel did you stay at in Miami?\nCustomer: I stayed at The Lucerne Hotel. The reservation number was LU123456789, and I stayed there from August 5th to August 10th.\nAgent: I'm glad you had a wonderful experience at The Lucerne Hotel. I'll make a note of it for future reference. Did you have any issues during your stay?\nCustomer: No, everything was perfect. The staff was friendly, the room was clean, and the amenities were excellent.\nAgent: That's fantastic to hear, Emma! I'm glad we could provide you with a great experience. Is there anything else I can assist you with?\nCustomer: Actually, I'm planning another trip in September. Can you help me with the flight and hotel bookings?\nAgent: Of course, I'd be happy to assist you with that. Could you please provide me with the details of your upcoming trip?\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605020553.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605020553.json new file mode 100644 index 00000000..9453b731 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605020553.json @@ -0,0 +1,274 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-462-8752", + "Conversation": { + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Messages": [ + { + "Id": "baba4b58-c4c9-4b9f-b2d2-48edc69ed45f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:08:04.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e375b02e-c11f-4531-a78d-735ff394768f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:09:34.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Hi Isabella, my name is John Smith. I recently traveled from Chicago to Los Angeles and I encountered some issues during my trip.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9209a486-9564-4a85-bf57-6519776d1bb9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:11:39.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "I'm sorry to hear that, John. Can you please provide me with more details about the issues you faced?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c4590af4-820b-4296-b1a4-03ec202ebd43", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:13:27.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Sure, Isabella. My flight with Contoso Airways was delayed for over 3 hours, and when I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was not found.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "16939870-d189-4771-8296-a37bf3d87a8d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:15:36.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "I apologize for the inconvenience, John. Let me check the records and see what I can do to resolve these issues for you.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "69df65e7-7ce9-41c6-a042-097f7a9e4b62", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:17:05.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Thank you, Isabella. I appreciate your help.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fd36923d-3875-48fd-9632-99dc8cb5b21f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:18:31.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Upon checking, I see that there was a delay with Contoso Airways flight number CA123 on June 10th. I apologize for the inconvenience caused by the delay. Is there anything specific you would like me to assist you with regarding this delay?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "379bdc28-b95c-4394-ae23-9d274719f2d7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:19:19.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Yes, Isabella. I would like to know if there is any compensation or alternative arrangement available due to the delay.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "56530fb7-97f1-4fa3-84ae-c17a767ea227", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:20:35.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "I understand your concern, John. Let me check the options for compensation or alternative arrangements for you.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "98214554-6662-454a-8cab-e046d8168da2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:23:01.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Thank you, Isabella. Take your time.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4baa2c0d-c31c-40d4-b7d9-2d52a207be11", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:25:43.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "After reviewing the details, I see that Contoso Airways offers compensation for delays over 3 hours. I will initiate the compensation process for you. You should receive an email with further instructions and details shortly.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf8b6ac5-45ef-4cd6-920c-71a9c93a14da", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:26:19.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "That's great, Isabella! Thank you so much for your assistance. Now, regarding the hotel reservation issue, what can be done about that?", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "080d65a4-6f97-4e5f-ba34-a5f543eb1b75", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:28:25.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "I apologize for the inconvenience caused by the missing hotel reservation, John. Let me check the status of the reservation and see what can be done to resolve this.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "73d739d1-53f5-4720-ba69-8d60782f5993", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:30:11.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Thank you, Isabella. I appreciate your help and understanding.", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c39a46d4-a5ea-4228-996f-5ae17759d46c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:32:34.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "I have contacted Fabrikam Hotel regarding the reservation issue, and they have confirmed that there was a mistake in their system. They apologize for the inconvenience. As a resolution, they have arranged an alternative reservation for you at Adventure Lodge, a nearby hotel. The reservation is under your name, John Smith, and the reservation number is 123456. I have also forwarded the details and confirmation to your email address.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "43909a16-42aa-4972-ab71-2a4c7f3a5804", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T02:34:32.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "Thank you so much, Isabella! I really appreciate your prompt assistance in resolving these issues. Is there anything else I need to do or any further information I should be aware of?", + "UserId": "999-462-8752", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a26e5756-e06a-4fe0-ba37-10c2156e54f9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T02:36:25.8879225-07:00", + "ConversationId": "a26c2ecf-248e-4f89-862f-1c90e86b1ed1", + "Value": "You're welcome, John! I'm glad I could assist you. Regarding the alternative hotel reservation, please check your email for the exact location and any additional instructions from Adventure Lodge. If you have any further questions or need assistance with anything else, feel free to reach out to us. Have a great day!", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-05T02:05:53.8879225-07:00", + "EndTime": "2024-06-05T02:36:25.8879225-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?Hi Isabella, my name is John Smith. I recently traveled from Chicago to Los Angeles and I encountered some issues during my trip.I'm sorry to hear that, John. Can you please provide me with more details about the issues you faced?Sure, Isabella. My flight with Contoso Airways was delayed for over 3 hours, and when I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was not found.I apologize for the inconvenience, John. Let me check the records and see what I can do to resolve these issues for you.Thank you, Isabella. I appreciate your help.Upon checking, I see that there was a delay with Contoso Airways flight number CA123 on June 10th. I apologize for the inconvenience caused by the delay. Is there anything specific you would like me to assist you with regarding this delay?Yes, Isabella. I would like to know if there is any compensation or alternative arrangement available due to the delay.I understand your concern, John. Let me check the options for compensation or alternative arrangements for you.Thank you, Isabella. Take your time.After reviewing the details, I see that Contoso Airways offers compensation for delays over 3 hours. I will initiate the compensation process for you. You should receive an email with further instructions and details shortly.That's great, Isabella! Thank you so much for your assistance. Now, regarding the hotel reservation issue, what can be done about that?I apologize for the inconvenience caused by the missing hotel reservation, John. Let me check the status of the reservation and see what can be done to resolve this.Thank you, Isabella. I appreciate your help and understanding.I have contacted Fabrikam Hotel regarding the reservation issue, and they have confirmed that there was a mistake in their system. They apologize for the inconvenience. As a resolution, they have arranged an alternative reservation for you at Adventure Lodge, a nearby hotel. The reservation is under your name, John Smith, and the reservation number is 123456. I have also forwarded the details and confirmation to your email address.Thank you so much, Isabella! I really appreciate your prompt assistance in resolving these issues. Is there anything else I need to do or any further information I should be aware of?You're welcome, John! I'm glad I could assist you. Regarding the alternative hotel reservation, please check your email for the exact location and any additional instructions from Adventure Lodge. If you have any further questions or need assistance with anything else, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Isabella, my name is John Smith. I recently traveled from Chicago to Los Angeles and I encountered some issues during my trip.Sure, Isabella. My flight with Contoso Airways was delayed for over 3 hours, and when I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was not found.Thank you, Isabella. I appreciate your help.Yes, Isabella. I would like to know if there is any compensation or alternative arrangement available due to the delay.Thank you, Isabella. Take your time.That's great, Isabella! Thank you so much for your assistance. Now, regarding the hotel reservation issue, what can be done about that?Thank you, Isabella. I appreciate your help and understanding.Thank you so much, Isabella! I really appreciate your prompt assistance in resolving these issues. Is there anything else I need to do or any further information I should be aware of?", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?I'm sorry to hear that, John. Can you please provide me with more details about the issues you faced?I apologize for the inconvenience, John. Let me check the records and see what I can do to resolve these issues for you.Upon checking, I see that there was a delay with Contoso Airways flight number CA123 on June 10th. I apologize for the inconvenience caused by the delay. Is there anything specific you would like me to assist you with regarding this delay?I understand your concern, John. Let me check the options for compensation or alternative arrangements for you.After reviewing the details, I see that Contoso Airways offers compensation for delays over 3 hours. I will initiate the compensation process for you. You should receive an email with further instructions and details shortly.I apologize for the inconvenience caused by the missing hotel reservation, John. Let me check the status of the reservation and see what can be done to resolve this.I have contacted Fabrikam Hotel regarding the reservation issue, and they have confirmed that there was a mistake in their system. They apologize for the inconvenience. As a resolution, they have arranged an alternative reservation for you at Adventure Lodge, a nearby hotel. The reservation is under your name, John Smith, and the reservation number is 123456. I have also forwarded the details and confirmation to your email address.You're welcome, John! I'm glad I could assist you. Regarding the alternative hotel reservation, please check your email for the exact location and any additional instructions from Adventure Lodge. If you have any further questions or need assistance with anything else, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?\nCustomer: Hi Isabella, my name is John Smith. I recently traveled from Chicago to Los Angeles and I encountered some issues during my trip.\nAgent: I'm sorry to hear that, John. Can you please provide me with more details about the issues you faced?\nCustomer: Sure, Isabella. My flight with Contoso Airways was delayed for over 3 hours, and when I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was not found.\nAgent: I apologize for the inconvenience, John. Let me check the records and see what I can do to resolve these issues for you.\nCustomer: Thank you, Isabella. I appreciate your help.\nAgent: Upon checking, I see that there was a delay with Contoso Airways flight number CA123 on June 10th. I apologize for the inconvenience caused by the delay. Is there anything specific you would like me to assist you with regarding this delay?\nCustomer: Yes, Isabella. I would like to know if there is any compensation or alternative arrangement available due to the delay.\nAgent: I understand your concern, John. Let me check the options for compensation or alternative arrangements for you.\nCustomer: Thank you, Isabella. Take your time.\nAgent: After reviewing the details, I see that Contoso Airways offers compensation for delays over 3 hours. I will initiate the compensation process for you. You should receive an email with further instructions and details shortly.\nCustomer: That's great, Isabella! Thank you so much for your assistance. Now, regarding the hotel reservation issue, what can be done about that?\nAgent: I apologize for the inconvenience caused by the missing hotel reservation, John. Let me check the status of the reservation and see what can be done to resolve this.\nCustomer: Thank you, Isabella. I appreciate your help and understanding.\nAgent: I have contacted Fabrikam Hotel regarding the reservation issue, and they have confirmed that there was a mistake in their system. They apologize for the inconvenience. As a resolution, they have arranged an alternative reservation for you at Adventure Lodge, a nearby hotel. The reservation is under your name, John Smith, and the reservation number is 123456. I have also forwarded the details and confirmation to your email address.\nCustomer: Thank you so much, Isabella! I really appreciate your prompt assistance in resolving these issues. Is there anything else I need to do or any further information I should be aware of?\nAgent: You're welcome, John! I'm glad I could assist you. Regarding the alternative hotel reservation, please check your email for the exact location and any additional instructions from Adventure Lodge. If you have any further questions or need assistance with anything else, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605082657.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605082657.json new file mode 100644 index 00000000..3ba60309 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605082657.json @@ -0,0 +1,319 @@ +{ + "AgentName": "Grace King", + "AgentId": "ETKIYY", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-450-7719", + "Conversation": { + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Messages": [ + { + "Id": "250ee793-06eb-4f10-8b56-a3d8927ab691", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:28:19.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Grace King. How may I assist you today?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "498cfbcf-3c97-4b3e-a503-b16c34efb04e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:30:25.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Hi Grace, my name is Emily Roberts. I'm looking to book a trip from Boston to Los Angeles for a family vacation. Can you help me with that?", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fe43e45f-2f32-45b0-a295-470eb4b8fb37", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:32:20.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Of course, Emily! I'd be happy to assist you with booking your trip. When do you plan to travel to Los Angeles?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2ba2963-a7de-4af7-91cc-d08d30199137", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:33:06.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "We are planning to travel in July, around the 15th.", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "09e91aa5-28d0-4aef-9361-28bb3c833d66", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:33:41.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Great! Let me check the available options for you. Do you have any specific preferences for the airline or hotel?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "23ce77d7-0993-429d-87d8-da6df767a682", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:36:02.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Not really, I'm open to suggestions. We just want a comfortable and convenient hotel and a reliable airline.", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f51cc663-c242-43a7-9eae-75abd80e8502", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:38:16.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "I understand. Let me provide you with a few options. For the airline, we have flights with Contoso Airways, Northwind Airlines, and Adatum Air. For hotels, we have the Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Are you familiar with any of these options?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3fbdecd2-7c32-416b-ac0e-91e730f9aa38", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:41:08.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "I've heard of Contoso Airways and Fabrikam Hotel before. What are the flight details and prices for Contoso Airways?", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "84ecaffc-c919-47c2-bfc6-f50c3bdccc20", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:43:49.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Contoso Airways offers a direct flight from Boston to Los Angeles on July 15th. The flight number is CA123 and it departs at 9:00 AM. The price for this flight is $400 per person.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ee25c141-493a-485a-b409-766ec679afb9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:45:24.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "That sounds good. What about the Fabrikam Hotel? Do they have availability for our dates?", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ede1a1ef-5934-45fa-aa55-0e750a772d03", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:47:26.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Let me check the availability for Fabrikam Hotel on July 15th.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c973377-7f57-47df-897a-7ed802f56363", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:49:02.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "I'm sorry, but Fabrikam Hotel is fully booked on July 15th. Would you like me to check the availability for Adventure Lodge or Lamna Suites?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fbfe7e67-aace-415b-b1ed-da7a40483106", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:50:25.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Yes, please check the availability for Adventure Lodge and Lamna Suites.", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb1dde3e-80cf-435d-bb28-b3d15c84c1a1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:51:16.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Adventure Lodge has availability on July 15th. The price for a room is $200 per night. Lamna Suites also has availability, and the price for a room is $250 per night. Both hotels are located near popular attractions in Los Angeles.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7728e6fd-8e43-48e1-8187-e9b427301898", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:52:38.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Thank you for the options, Grace. I think we'll go with Contoso Airways for the flight and Adventure Lodge for the hotel. How do I proceed with the booking?", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "11ddd32a-899c-4a05-bcf2-248488d7a520", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:54:25.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "I'm glad you've made a decision, Emily. To proceed with the booking, I'll need your personal and payment information. Please provide your full name, email address, phone number, and credit card details.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ecfdbdd7-2dfc-4ac1-8843-d204343311d7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:56:39.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Sure, my full name is Emily Roberts, email address is emily.roberts@example.com, phone number is 123-456-7890, and credit card details are XXXX-XXXX-XXXX-1234.", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "10c262fa-ab2f-443f-9f11-78f77ad36507", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T08:57:13.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "Thank you, Emily. I've processed the booking for you. Your flight with Contoso Airways and your stay at Adventure Lodge are confirmed. Your flight details and hotel reservation number will be emailed to you shortly. Is there anything else I can assist you with?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "18369890-0c4f-4ab3-842c-cc47c31f2727", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T08:58:58.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "No, that's all. Thank you for your help, Grace. I appreciate it!", + "UserId": "999-450-7719", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1b91a822-4168-44b8-86ca-e4e39fb53bdf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T09:00:09.6537992-07:00", + "ConversationId": "6ef15560-0fa6-431a-9bc5-29c89fd7dd85", + "Value": "You're welcome, Emily! It was my pleasure assisting you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-05T08:26:57.6537992-07:00", + "EndTime": "2024-06-05T09:00:09.6537992-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Grace King. How may I assist you today?Hi Grace, my name is Emily Roberts. I'm looking to book a trip from Boston to Los Angeles for a family vacation. Can you help me with that?Of course, Emily! I'd be happy to assist you with booking your trip. When do you plan to travel to Los Angeles?We are planning to travel in July, around the 15th.Great! Let me check the available options for you. Do you have any specific preferences for the airline or hotel?Not really, I'm open to suggestions. We just want a comfortable and convenient hotel and a reliable airline.I understand. Let me provide you with a few options. For the airline, we have flights with Contoso Airways, Northwind Airlines, and Adatum Air. For hotels, we have the Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Are you familiar with any of these options?I've heard of Contoso Airways and Fabrikam Hotel before. What are the flight details and prices for Contoso Airways?Contoso Airways offers a direct flight from Boston to Los Angeles on July 15th. The flight number is CA123 and it departs at 9:00 AM. The price for this flight is $400 per person.That sounds good. What about the Fabrikam Hotel? Do they have availability for our dates?Let me check the availability for Fabrikam Hotel on July 15th.I'm sorry, but Fabrikam Hotel is fully booked on July 15th. Would you like me to check the availability for Adventure Lodge or Lamna Suites?Yes, please check the availability for Adventure Lodge and Lamna Suites.Adventure Lodge has availability on July 15th. The price for a room is $200 per night. Lamna Suites also has availability, and the price for a room is $250 per night. Both hotels are located near popular attractions in Los Angeles.Thank you for the options, Grace. I think we'll go with Contoso Airways for the flight and Adventure Lodge for the hotel. How do I proceed with the booking?I'm glad you've made a decision, Emily. To proceed with the booking, I'll need your personal and payment information. Please provide your full name, email address, phone number, and credit card details.Sure, my full name is Emily Roberts, email address is emily.roberts@example.com, phone number is 123-456-7890, and credit card details are XXXX-XXXX-XXXX-1234.Thank you, Emily. I've processed the booking for you. Your flight with Contoso Airways and your stay at Adventure Lodge are confirmed. Your flight details and hotel reservation number will be emailed to you shortly. Is there anything else I can assist you with?No, that's all. Thank you for your help, Grace. I appreciate it!You're welcome, Emily! It was my pleasure assisting you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "Merged_content_user": "Hi Grace, my name is Emily Roberts. I'm looking to book a trip from Boston to Los Angeles for a family vacation. Can you help me with that?We are planning to travel in July, around the 15th.Not really, I'm open to suggestions. We just want a comfortable and convenient hotel and a reliable airline.I've heard of Contoso Airways and Fabrikam Hotel before. What are the flight details and prices for Contoso Airways?That sounds good. What about the Fabrikam Hotel? Do they have availability for our dates?Yes, please check the availability for Adventure Lodge and Lamna Suites.Thank you for the options, Grace. I think we'll go with Contoso Airways for the flight and Adventure Lodge for the hotel. How do I proceed with the booking?Sure, my full name is Emily Roberts, email address is emily.roberts@example.com, phone number is 123-456-7890, and credit card details are XXXX-XXXX-XXXX-1234.No, that's all. Thank you for your help, Grace. I appreciate it!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Grace King. How may I assist you today?Of course, Emily! I'd be happy to assist you with booking your trip. When do you plan to travel to Los Angeles?Great! Let me check the available options for you. Do you have any specific preferences for the airline or hotel?I understand. Let me provide you with a few options. For the airline, we have flights with Contoso Airways, Northwind Airlines, and Adatum Air. For hotels, we have the Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Are you familiar with any of these options?Contoso Airways offers a direct flight from Boston to Los Angeles on July 15th. The flight number is CA123 and it departs at 9:00 AM. The price for this flight is $400 per person.Let me check the availability for Fabrikam Hotel on July 15th.I'm sorry, but Fabrikam Hotel is fully booked on July 15th. Would you like me to check the availability for Adventure Lodge or Lamna Suites?Adventure Lodge has availability on July 15th. The price for a room is $200 per night. Lamna Suites also has availability, and the price for a room is $250 per night. Both hotels are located near popular attractions in Los Angeles.I'm glad you've made a decision, Emily. To proceed with the booking, I'll need your personal and payment information. Please provide your full name, email address, phone number, and credit card details.Thank you, Emily. I've processed the booking for you. Your flight with Contoso Airways and your stay at Adventure Lodge are confirmed. Your flight details and hotel reservation number will be emailed to you shortly. Is there anything else I can assist you with?You're welcome, Emily! It was my pleasure assisting you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Grace King. How may I assist you today?\nCustomer: Hi Grace, my name is Emily Roberts. I'm looking to book a trip from Boston to Los Angeles for a family vacation. Can you help me with that?\nAgent: Of course, Emily! I'd be happy to assist you with booking your trip. When do you plan to travel to Los Angeles?\nCustomer: We are planning to travel in July, around the 15th.\nAgent: Great! Let me check the available options for you. Do you have any specific preferences for the airline or hotel?\nCustomer: Not really, I'm open to suggestions. We just want a comfortable and convenient hotel and a reliable airline.\nAgent: I understand. Let me provide you with a few options. For the airline, we have flights with Contoso Airways, Northwind Airlines, and Adatum Air. For hotels, we have the Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Are you familiar with any of these options?\nCustomer: I've heard of Contoso Airways and Fabrikam Hotel before. What are the flight details and prices for Contoso Airways?\nAgent: Contoso Airways offers a direct flight from Boston to Los Angeles on July 15th. The flight number is CA123 and it departs at 9:00 AM. The price for this flight is $400 per person.\nCustomer: That sounds good. What about the Fabrikam Hotel? Do they have availability for our dates?\nAgent: Let me check the availability for Fabrikam Hotel on July 15th.\nAgent: I'm sorry, but Fabrikam Hotel is fully booked on July 15th. Would you like me to check the availability for Adventure Lodge or Lamna Suites?\nCustomer: Yes, please check the availability for Adventure Lodge and Lamna Suites.\nAgent: Adventure Lodge has availability on July 15th. The price for a room is $200 per night. Lamna Suites also has availability, and the price for a room is $250 per night. Both hotels are located near popular attractions in Los Angeles.\nCustomer: Thank you for the options, Grace. I think we'll go with Contoso Airways for the flight and Adventure Lodge for the hotel. How do I proceed with the booking?\nAgent: I'm glad you've made a decision, Emily. To proceed with the booking, I'll need your personal and payment information. Please provide your full name, email address, phone number, and credit card details.\nCustomer: Sure, my full name is Emily Roberts, email address is emily.roberts@example.com, phone number is 123-456-7890, and credit card details are XXXX-XXXX-XXXX-1234.\nAgent: Thank you, Emily. I've processed the booking for you. Your flight with Contoso Airways and your stay at Adventure Lodge are confirmed. Your flight details and hotel reservation number will be emailed to you shortly. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Grace. I appreciate it!\nAgent: You're welcome, Emily! It was my pleasure assisting you. If you have any more questions in the future, feel free to reach out. Have a great trip!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605152859.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605152859.json new file mode 100644 index 00000000..6deb48a2 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605152859.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Evelyn Perez", + "AgentId": "AOC72V", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-184-7097", + "Conversation": { + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Messages": [ + { + "Id": "a66b8476-3017-445a-b576-366e617d88ff", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:30:37.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e3e328e7-dae4-47b2-ae10-147e7f53681a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T15:33:06.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "Hi Evelyn, this is Jessica Thompson. I recently had a trip booked through your agency and I am extremely disappointed with the service I received.", + "UserId": "999-184-7097", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "104de2e9-30c9-427b-bec9-a789b1db2511", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:34:17.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I'm sorry to hear that, Jessica. Can you please provide me with some details about your trip so I can understand the issue better?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "769e5c63-5586-49ca-a0d6-2473a7b367fb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T15:36:10.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I flew with Contoso Airways from Seattle to New York City last week. The flight was delayed by 3 hours and there was no proper communication or compensation provided. It was a terrible experience.", + "UserId": "999-184-7097", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5050dc35-b826-4ea5-9d0a-ad8cafb02114", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:37:41.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I apologize for the inconvenience, Jessica. Flight delays can certainly be frustrating. Let me check what options are available for compensation or assistance.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "04f1a52b-7234-48c3-8f0f-c9a589f02a3b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T15:39:37.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "Well, I also had a hotel reservation at Fabrikam Hotel in New York City. When I arrived, they said they didn't have any record of my reservation. I had to scramble to find another hotel at the last minute.", + "UserId": "999-184-7097", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "559d45fb-9d5a-4fb9-9a92-f09bb3674915", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:41:54.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I'm truly sorry for this inconvenience, Jessica. Let me investigate what may have caused the issue with your hotel reservation.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "829859ea-9699-488c-8ec8-67e8d71087d0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T15:42:27.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "This is just unacceptable! I paid for these services and I expect better from your agency. I want a refund for the flight delay and reimbursement for the additional hotel expenses I incurred.", + "UserId": "999-184-7097", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c1a27b2d-6ddb-4c50-ad66-1503bf25c5d0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:44:35.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I understand your frustration, Jessica, and I apologize once again for the inconvenience you've experienced. I will do everything I can to assist you with resolving these issues. Please bear with me while I escalate the matter to our management and work on finding a suitable resolution for you.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "564b2a4f-c2f4-4102-9ad1-8be471d356e3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T15:45:55.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I've had enough of your excuses! I want to speak to your supervisor or someone who can actually help me. This is unacceptable customer service!", + "UserId": "999-184-7097", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "12d00976-aa4e-464c-b138-57c4ec948110", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T15:46:59.9635855-07:00", + "ConversationId": "adb1a540-22a1-449c-a3b5-c5ddbc4c4586", + "Value": "I apologize for the frustration, Jessica. Let me connect you with a supervisor who will be able to assist you further. Please hold on while I transfer your call.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-05T15:28:59.9635855-07:00", + "EndTime": "2024-06-05T15:46:59.9635855-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?Hi Evelyn, this is Jessica Thompson. I recently had a trip booked through your agency and I am extremely disappointed with the service I received.I'm sorry to hear that, Jessica. Can you please provide me with some details about your trip so I can understand the issue better?I flew with Contoso Airways from Seattle to New York City last week. The flight was delayed by 3 hours and there was no proper communication or compensation provided. It was a terrible experience.I apologize for the inconvenience, Jessica. Flight delays can certainly be frustrating. Let me check what options are available for compensation or assistance.Well, I also had a hotel reservation at Fabrikam Hotel in New York City. When I arrived, they said they didn't have any record of my reservation. I had to scramble to find another hotel at the last minute.I'm truly sorry for this inconvenience, Jessica. Let me investigate what may have caused the issue with your hotel reservation.This is just unacceptable! I paid for these services and I expect better from your agency. I want a refund for the flight delay and reimbursement for the additional hotel expenses I incurred.I understand your frustration, Jessica, and I apologize once again for the inconvenience you've experienced. I will do everything I can to assist you with resolving these issues. Please bear with me while I escalate the matter to our management and work on finding a suitable resolution for you.I've had enough of your excuses! I want to speak to your supervisor or someone who can actually help me. This is unacceptable customer service!I apologize for the frustration, Jessica. Let me connect you with a supervisor who will be able to assist you further. Please hold on while I transfer your call.", + "Merged_content_user": "Hi Evelyn, this is Jessica Thompson. I recently had a trip booked through your agency and I am extremely disappointed with the service I received.I flew with Contoso Airways from Seattle to New York City last week. The flight was delayed by 3 hours and there was no proper communication or compensation provided. It was a terrible experience.Well, I also had a hotel reservation at Fabrikam Hotel in New York City. When I arrived, they said they didn't have any record of my reservation. I had to scramble to find another hotel at the last minute.This is just unacceptable! I paid for these services and I expect better from your agency. I want a refund for the flight delay and reimbursement for the additional hotel expenses I incurred.I've had enough of your excuses! I want to speak to your supervisor or someone who can actually help me. This is unacceptable customer service!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?I'm sorry to hear that, Jessica. Can you please provide me with some details about your trip so I can understand the issue better?I apologize for the inconvenience, Jessica. Flight delays can certainly be frustrating. Let me check what options are available for compensation or assistance.I'm truly sorry for this inconvenience, Jessica. Let me investigate what may have caused the issue with your hotel reservation.I understand your frustration, Jessica, and I apologize once again for the inconvenience you've experienced. I will do everything I can to assist you with resolving these issues. Please bear with me while I escalate the matter to our management and work on finding a suitable resolution for you.I apologize for the frustration, Jessica. Let me connect you with a supervisor who will be able to assist you further. Please hold on while I transfer your call.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?\nCustomer: Hi Evelyn, this is Jessica Thompson. I recently had a trip booked through your agency and I am extremely disappointed with the service I received.\nAgent: I'm sorry to hear that, Jessica. Can you please provide me with some details about your trip so I can understand the issue better?\nCustomer: I flew with Contoso Airways from Seattle to New York City last week. The flight was delayed by 3 hours and there was no proper communication or compensation provided. It was a terrible experience.\nAgent: I apologize for the inconvenience, Jessica. Flight delays can certainly be frustrating. Let me check what options are available for compensation or assistance.\nCustomer: Well, I also had a hotel reservation at Fabrikam Hotel in New York City. When I arrived, they said they didn't have any record of my reservation. I had to scramble to find another hotel at the last minute.\nAgent: I'm truly sorry for this inconvenience, Jessica. Let me investigate what may have caused the issue with your hotel reservation.\nCustomer: This is just unacceptable! I paid for these services and I expect better from your agency. I want a refund for the flight delay and reimbursement for the additional hotel expenses I incurred.\nAgent: I understand your frustration, Jessica, and I apologize once again for the inconvenience you've experienced. I will do everything I can to assist you with resolving these issues. Please bear with me while I escalate the matter to our management and work on finding a suitable resolution for you.\nCustomer: I've had enough of your excuses! I want to speak to your supervisor or someone who can actually help me. This is unacceptable customer service!\nAgent: I apologize for the frustration, Jessica. Let me connect you with a supervisor who will be able to assist you further. Please hold on while I transfer your call.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605233003.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605233003.json new file mode 100644 index 00000000..ee3abdc9 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240605233003.json @@ -0,0 +1,364 @@ +{ + "AgentName": "Grace King", + "AgentId": "ETKIYY", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-253-4615", + "Conversation": { + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Messages": [ + { + "Id": "9a0dc65e-1423-4297-9c80-62df5b325052", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:32:27.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Thank you for calling Woodgrove Travel! My name is Grace King. How can I assist you today?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a7df5df-cc2a-4823-950f-0d410b5ab4c8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:33:30.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Hi Grace, this is Sarah Thompson. I'm planning a trip from Boston to San Francisco next month.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41d43b64-c21f-4f50-b239-4abb423c5aa9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:35:48.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "That sounds like a great trip, Sarah! What dates are you considering?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "01a6696b-fb71-4d06-ab88-dbdba6572efc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:36:29.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "I'm flexible with the dates. Anytime between February 10th and February 20th would work for me.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9682e37-5581-4a3a-84ee-382ed5d4a816", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:37:36.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Alright, let me check the available options for you. Could you please hold on for a moment?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b361e317-221e-4402-b3f2-a93e7c11f8cf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:40:34.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Sure, take your time.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2a8f0a7a-6906-4d42-850a-eeb6acde1e19", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:42:24.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "I have a few flight options for you, Sarah. Contoso Airways has a nonstop flight from Boston to San Francisco on February 12th at 11:25 AM. The flight number is CA1234. Another option is Northwind Airlines with a layover in Chicago, departing on February 15th at 9:00 AM. The flight number is NW5678. Which one would you prefer?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "35c264b4-086c-4482-a9d7-0a14edf66e46", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:43:20.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Hmm, both options seem good. Could you tell me the prices for each?", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2df02fcc-a7b7-4f11-a3c5-4fed964ee8b6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:45:01.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Certainly! The Contoso Airways flight is priced at $350, and the Northwind Airlines flight is priced at $250.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "55e7139a-f5a6-4bf7-992a-a7172914a41b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:45:48.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "That's quite a price difference. I think I'll go with the Northwind Airlines option to save some money. Please book that for me.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2781f9c8-7596-4786-aa63-e545b9323ab5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:47:16.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Great choice, Sarah! I'll book the Northwind Airlines flight for you on February 15th at 9:00 AM. Is there anything else I can assist you with?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9c677142-3b08-4d76-8ab3-5eb8654d80e3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:48:22.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Actually, I'm also looking for hotel options in San Francisco. Do you have any recommendations?", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9cc34f23-d479-46b6-bbcb-90ffd747f17e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:49:00.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Certainly, let me check the available hotels for you. Could you please hold on for a moment?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0767b090-5208-4bc0-8992-95020b8ff11c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:50:01.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "No problem, take your time.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab0dd870-1c19-4a5b-ba6d-7e786d8f4fd8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:51:07.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "I have a few hotel options for you, Sarah. The Fabrikam Hotel is available from February 12th to February 18th. The reservation number is FH123456. Another option is Adventure Lodge from February 13th to February 19th. The reservation number is AL789012. Which one would you prefer?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62f1e62f-79f3-4241-8798-86453c32271f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:52:21.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Hmm, both options look nice. Could you tell me the prices for each?", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "76792e3d-dad0-47ff-8ad1-ffa7fbe1bac6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:52:54.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Certainly! The Fabrikam Hotel is priced at $200 per night, and the Adventure Lodge is priced at $150 per night.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "63b47ca1-e621-45bf-b162-4e713ec837fa", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:55:02.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "I think I'll go with the Adventure Lodge. It's more affordable, and the dates work well for me. Please book that for me as well.", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1a29ba01-ed7d-43bf-b0a2-fcbdb6629991", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-05T23:57:00.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Sure, Sarah! I'll book the Adventure Lodge for you from February 13th to February 19th. Is there anything else I can assist you with?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "797cfd3d-ec6b-40a7-8b42-dd88d589f5dc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-05T23:58:08.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "No, that's all. Thank you so much for your help, Grace!", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9569caaf-9f54-4c57-9724-9b032fe46b45", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T00:00:21.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "You're welcome, Sarah! It was my pleasure assisting you. Have a fantastic trip to San Francisco!", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5165c976-7d00-453d-9119-cc0db8335436", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T00:01:36.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Thank you, Grace! Goodbye!", + "UserId": "999-253-4615", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "770ba295-8612-415c-88d2-58550b526ae9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T00:02:33.7477757-07:00", + "ConversationId": "a6574d21-2c4d-4195-9c75-7ecfb7914814", + "Value": "Goodbye, Sarah! Take care!", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-05T23:30:03.7477757-07:00", + "EndTime": "2024-06-06T00:02:33.7477757-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel! My name is Grace King. How can I assist you today?Hi Grace, this is Sarah Thompson. I'm planning a trip from Boston to San Francisco next month.That sounds like a great trip, Sarah! What dates are you considering?I'm flexible with the dates. Anytime between February 10th and February 20th would work for me.Alright, let me check the available options for you. Could you please hold on for a moment?Sure, take your time.I have a few flight options for you, Sarah. Contoso Airways has a nonstop flight from Boston to San Francisco on February 12th at 11:25 AM. The flight number is CA1234. Another option is Northwind Airlines with a layover in Chicago, departing on February 15th at 9:00 AM. The flight number is NW5678. Which one would you prefer?Hmm, both options seem good. Could you tell me the prices for each?Certainly! The Contoso Airways flight is priced at $350, and the Northwind Airlines flight is priced at $250.That's quite a price difference. I think I'll go with the Northwind Airlines option to save some money. Please book that for me.Great choice, Sarah! I'll book the Northwind Airlines flight for you on February 15th at 9:00 AM. Is there anything else I can assist you with?Actually, I'm also looking for hotel options in San Francisco. Do you have any recommendations?Certainly, let me check the available hotels for you. Could you please hold on for a moment?No problem, take your time.I have a few hotel options for you, Sarah. The Fabrikam Hotel is available from February 12th to February 18th. The reservation number is FH123456. Another option is Adventure Lodge from February 13th to February 19th. The reservation number is AL789012. Which one would you prefer?Hmm, both options look nice. Could you tell me the prices for each?Certainly! The Fabrikam Hotel is priced at $200 per night, and the Adventure Lodge is priced at $150 per night.I think I'll go with the Adventure Lodge. It's more affordable, and the dates work well for me. Please book that for me as well.Sure, Sarah! I'll book the Adventure Lodge for you from February 13th to February 19th. Is there anything else I can assist you with?No, that's all. Thank you so much for your help, Grace!You're welcome, Sarah! It was my pleasure assisting you. Have a fantastic trip to San Francisco!Thank you, Grace! Goodbye!Goodbye, Sarah! Take care!", + "Merged_content_user": "Hi Grace, this is Sarah Thompson. I'm planning a trip from Boston to San Francisco next month.I'm flexible with the dates. Anytime between February 10th and February 20th would work for me.Sure, take your time.Hmm, both options seem good. Could you tell me the prices for each?That's quite a price difference. I think I'll go with the Northwind Airlines option to save some money. Please book that for me.Actually, I'm also looking for hotel options in San Francisco. Do you have any recommendations?No problem, take your time.Hmm, both options look nice. Could you tell me the prices for each?I think I'll go with the Adventure Lodge. It's more affordable, and the dates work well for me. Please book that for me as well.No, that's all. Thank you so much for your help, Grace!Thank you, Grace! Goodbye!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel! My name is Grace King. How can I assist you today?That sounds like a great trip, Sarah! What dates are you considering?Alright, let me check the available options for you. Could you please hold on for a moment?I have a few flight options for you, Sarah. Contoso Airways has a nonstop flight from Boston to San Francisco on February 12th at 11:25 AM. The flight number is CA1234. Another option is Northwind Airlines with a layover in Chicago, departing on February 15th at 9:00 AM. The flight number is NW5678. Which one would you prefer?Certainly! The Contoso Airways flight is priced at $350, and the Northwind Airlines flight is priced at $250.Great choice, Sarah! I'll book the Northwind Airlines flight for you on February 15th at 9:00 AM. Is there anything else I can assist you with?Certainly, let me check the available hotels for you. Could you please hold on for a moment?I have a few hotel options for you, Sarah. The Fabrikam Hotel is available from February 12th to February 18th. The reservation number is FH123456. Another option is Adventure Lodge from February 13th to February 19th. The reservation number is AL789012. Which one would you prefer?Certainly! The Fabrikam Hotel is priced at $200 per night, and the Adventure Lodge is priced at $150 per night.Sure, Sarah! I'll book the Adventure Lodge for you from February 13th to February 19th. Is there anything else I can assist you with?You're welcome, Sarah! It was my pleasure assisting you. Have a fantastic trip to San Francisco!Goodbye, Sarah! Take care!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel! My name is Grace King. How can I assist you today?\nCustomer: Hi Grace, this is Sarah Thompson. I'm planning a trip from Boston to San Francisco next month.\nAgent: That sounds like a great trip, Sarah! What dates are you considering?\nCustomer: I'm flexible with the dates. Anytime between February 10th and February 20th would work for me.\nAgent: Alright, let me check the available options for you. Could you please hold on for a moment?\nCustomer: Sure, take your time.\nAgent: I have a few flight options for you, Sarah. Contoso Airways has a nonstop flight from Boston to San Francisco on February 12th at 11:25 AM. The flight number is CA1234. Another option is Northwind Airlines with a layover in Chicago, departing on February 15th at 9:00 AM. The flight number is NW5678. Which one would you prefer?\nCustomer: Hmm, both options seem good. Could you tell me the prices for each?\nAgent: Certainly! The Contoso Airways flight is priced at $350, and the Northwind Airlines flight is priced at $250.\nCustomer: That's quite a price difference. I think I'll go with the Northwind Airlines option to save some money. Please book that for me.\nAgent: Great choice, Sarah! I'll book the Northwind Airlines flight for you on February 15th at 9:00 AM. Is there anything else I can assist you with?\nCustomer: Actually, I'm also looking for hotel options in San Francisco. Do you have any recommendations?\nAgent: Certainly, let me check the available hotels for you. Could you please hold on for a moment?\nCustomer: No problem, take your time.\nAgent: I have a few hotel options for you, Sarah. The Fabrikam Hotel is available from February 12th to February 18th. The reservation number is FH123456. Another option is Adventure Lodge from February 13th to February 19th. The reservation number is AL789012. Which one would you prefer?\nCustomer: Hmm, both options look nice. Could you tell me the prices for each?\nAgent: Certainly! The Fabrikam Hotel is priced at $200 per night, and the Adventure Lodge is priced at $150 per night.\nCustomer: I think I'll go with the Adventure Lodge. It's more affordable, and the dates work well for me. Please book that for me as well.\nAgent: Sure, Sarah! I'll book the Adventure Lodge for you from February 13th to February 19th. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you so much for your help, Grace!\nAgent: You're welcome, Sarah! It was my pleasure assisting you. Have a fantastic trip to San Francisco!\nCustomer: Thank you, Grace! Goodbye!\nAgent: Goodbye, Sarah! Take care!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606013315.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606013315.json new file mode 100644 index 00000000..71cafa2a --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606013315.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-975-1657", + "Conversation": { + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Messages": [ + { + "Id": "157218f9-1544-4b19-aa90-aac1b50b73b7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:34:19.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f1bff62e-063f-40d0-9c6c-60635ff3c25b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:35:14.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Hi Lucas, my name is Emma Ford. I recently traveled from New York City to Los Angeles for a business trip and I had a terrible experience with my flight.", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62ec11b1-f36b-46ef-b94d-0c37cb69b22e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:36:30.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "I'm sorry to hear about your bad experience, Emma. Can you please provide me with more details about what happened?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "baeffcd6-fd8d-4262-a447-e41bd0bedbfb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:38:25.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "I booked my flight with Contoso Airways, flight number CS123, on April 20th. The flight was delayed by 2 hours, and there was no proper communication about the delay. As a result, I missed an important meeting in Los Angeles.", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0009dc10-bcf6-49ca-9a7a-d75d73cc2020", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:39:17.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "I apologize for the inconvenience caused, Emma. Delays can be frustrating, especially when it affects important plans. Let me check if there's anything I can do to assist you.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fbaab45e-7292-49f7-b076-44cb2f876924", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:40:26.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Thank you, Lucas. I appreciate your help.", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "890c542c-5e5c-43f2-bfdf-b72983daa26c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:41:55.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "After reviewing your booking, Emma, I see that you had booked a round-trip ticket. The return flight is scheduled for May 5th. Would you like me to check if there are any available flights on an earlier date?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "960d49b2-1ecb-4fd7-a392-a831d3d55758", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:43:05.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Yes, that would be great, Lucas. I would prefer an earlier return flight, if possible.", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "215c0868-513b-4f02-8b3e-bf0ce6caf498", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:45:06.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "I found a flight on May 3rd with Contoso Airways, flight number CS456. It departs from Los Angeles at 4:00 PM and arrives in New York City at 11:00 PM. Would that work for you?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9e63f9dc-0633-407d-b75b-75271f206549", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:46:09.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Yes, that would be perfect, Lucas. Can you please change my return flight to the May 3rd flight?", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6bc4f824-6d6b-40bd-8628-9f8c6823308d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:47:55.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "Certainly, Emma. I have successfully changed your return flight to Contoso Airways, flight number CS456, on May 3rd. Your new flight details are noted. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7210bf69-870b-4203-997e-8301b23ff7b3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T01:49:38.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "No, that's all, Lucas. Thank you for your help in resolving my flight issue.", + "UserId": "999-975-1657", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71778fcf-fa90-4ceb-ad2e-c65a7c6c7d6c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T01:50:38.078778-07:00", + "ConversationId": "20a713ec-fcb1-44f4-881e-e16bafe14204", + "Value": "You're welcome, Emma. I'm glad I could assist you. If you have any further questions or concerns, feel free to reach out to us again. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-06T01:33:15.078778-07:00", + "EndTime": "2024-06-06T01:50:38.078778-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?Hi Lucas, my name is Emma Ford. I recently traveled from New York City to Los Angeles for a business trip and I had a terrible experience with my flight.I'm sorry to hear about your bad experience, Emma. Can you please provide me with more details about what happened?I booked my flight with Contoso Airways, flight number CS123, on April 20th. The flight was delayed by 2 hours, and there was no proper communication about the delay. As a result, I missed an important meeting in Los Angeles.I apologize for the inconvenience caused, Emma. Delays can be frustrating, especially when it affects important plans. Let me check if there's anything I can do to assist you.Thank you, Lucas. I appreciate your help.After reviewing your booking, Emma, I see that you had booked a round-trip ticket. The return flight is scheduled for May 5th. Would you like me to check if there are any available flights on an earlier date?Yes, that would be great, Lucas. I would prefer an earlier return flight, if possible.I found a flight on May 3rd with Contoso Airways, flight number CS456. It departs from Los Angeles at 4:00 PM and arrives in New York City at 11:00 PM. Would that work for you?Yes, that would be perfect, Lucas. Can you please change my return flight to the May 3rd flight?Certainly, Emma. I have successfully changed your return flight to Contoso Airways, flight number CS456, on May 3rd. Your new flight details are noted. Is there anything else I can assist you with?No, that's all, Lucas. Thank you for your help in resolving my flight issue.You're welcome, Emma. I'm glad I could assist you. If you have any further questions or concerns, feel free to reach out to us again. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Emma Ford. I recently traveled from New York City to Los Angeles for a business trip and I had a terrible experience with my flight.I booked my flight with Contoso Airways, flight number CS123, on April 20th. The flight was delayed by 2 hours, and there was no proper communication about the delay. As a result, I missed an important meeting in Los Angeles.Thank you, Lucas. I appreciate your help.Yes, that would be great, Lucas. I would prefer an earlier return flight, if possible.Yes, that would be perfect, Lucas. Can you please change my return flight to the May 3rd flight?No, that's all, Lucas. Thank you for your help in resolving my flight issue.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?I'm sorry to hear about your bad experience, Emma. Can you please provide me with more details about what happened?I apologize for the inconvenience caused, Emma. Delays can be frustrating, especially when it affects important plans. Let me check if there's anything I can do to assist you.After reviewing your booking, Emma, I see that you had booked a round-trip ticket. The return flight is scheduled for May 5th. Would you like me to check if there are any available flights on an earlier date?I found a flight on May 3rd with Contoso Airways, flight number CS456. It departs from Los Angeles at 4:00 PM and arrives in New York City at 11:00 PM. Would that work for you?Certainly, Emma. I have successfully changed your return flight to Contoso Airways, flight number CS456, on May 3rd. Your new flight details are noted. Is there anything else I can assist you with?You're welcome, Emma. I'm glad I could assist you. If you have any further questions or concerns, feel free to reach out to us again. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?\nCustomer: Hi Lucas, my name is Emma Ford. I recently traveled from New York City to Los Angeles for a business trip and I had a terrible experience with my flight.\nAgent: I'm sorry to hear about your bad experience, Emma. Can you please provide me with more details about what happened?\nCustomer: I booked my flight with Contoso Airways, flight number CS123, on April 20th. The flight was delayed by 2 hours, and there was no proper communication about the delay. As a result, I missed an important meeting in Los Angeles.\nAgent: I apologize for the inconvenience caused, Emma. Delays can be frustrating, especially when it affects important plans. Let me check if there's anything I can do to assist you.\nCustomer: Thank you, Lucas. I appreciate your help.\nAgent: After reviewing your booking, Emma, I see that you had booked a round-trip ticket. The return flight is scheduled for May 5th. Would you like me to check if there are any available flights on an earlier date?\nCustomer: Yes, that would be great, Lucas. I would prefer an earlier return flight, if possible.\nAgent: I found a flight on May 3rd with Contoso Airways, flight number CS456. It departs from Los Angeles at 4:00 PM and arrives in New York City at 11:00 PM. Would that work for you?\nCustomer: Yes, that would be perfect, Lucas. Can you please change my return flight to the May 3rd flight?\nAgent: Certainly, Emma. I have successfully changed your return flight to Contoso Airways, flight number CS456, on May 3rd. Your new flight details are noted. Is there anything else I can assist you with?\nCustomer: No, that's all, Lucas. Thank you for your help in resolving my flight issue.\nAgent: You're welcome, Emma. I'm glad I could assist you. If you have any further questions or concerns, feel free to reach out to us again. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606052327.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606052327.json new file mode 100644 index 00000000..a36afadc --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606052327.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Sebastian Harris", + "AgentId": "Z82TOA", + "Team": "Southwest", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-758-6059", + "Conversation": { + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Messages": [ + { + "Id": "d81180e3-b851-44ea-b490-d512a7a87733", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:24:05.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Sebastian Harris. How can I assist you today?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "25cfba42-c33f-47e7-971f-3ecd3d127402", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T05:24:58.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "Hi Sebastian, my name is Lisa Johnson and I'm calling regarding a trip I recently took with Woodgrove Travel. I am extremely dissatisfied with my experience and I need to speak to someone who can help resolve my issues.", + "UserId": "999-758-6059", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "518c9b13-4923-44a0-903f-beaffaf1c8c0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:27:17.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "I apologize for any inconvenience you've experienced, Lisa. I understand your frustration and I'm here to assist you. Could you please provide me with some details about your trip and the issues you encountered?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "80300300-d837-4bfe-9d47-a76950aca88d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T05:30:14.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "I traveled from Los Angeles to New York City last week, and I booked my flight and hotel through Woodgrove Travel. First of all, my flight with Contoso Airways was delayed for over 5 hours without any proper explanation or compensation. Then, when I arrived at the Fabrikam Hotel, they couldn't find my reservation even though I had the confirmation email with the reservation number. I had to wait for over an hour for them to sort it out, and the whole check-in process was incredibly frustrating.", + "UserId": "999-758-6059", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0aea9993-ce83-4908-af3e-48bc438c82f7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:32:13.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "I'm truly sorry to hear about the issues you faced during your trip, Lisa. This is definitely not the experience we aim to provide our customers. Let me look into this for you. Firstly, let's address the delayed flight with Contoso Airways. Do you happen to have the flight number and departure date and time?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "19b7185c-9822-4ae3-8912-9ae7863bd87a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T05:33:46.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "Yes, the flight number was CA345 and it was scheduled to depart from Los Angeles on May 3rd at 10:00 AM.", + "UserId": "999-758-6059", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5ba10db4-9991-4a27-b10f-c1bbe8f393b2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:35:03.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the flight delay. Let me reach out to Contoso Airways and investigate the reason behind the delay. Meanwhile, let's address the issue with your hotel reservation at Fabrikam Hotel. Could you please provide me with the reservation number and the date of your stay?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08c73d8d-18d2-4d31-8438-abc062d905da", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T05:37:50.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "The reservation number was FAB123456789 and I stayed at the Fabrikam Hotel from May 3rd to May 7th.", + "UserId": "999-758-6059", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2c56a39f-a4ba-4da5-b209-83825230ee57", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:39:15.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "Thank you for the information, Lisa. I apologize for the inconvenience caused by the hotel's mishandling of your reservation. I will personally contact Fabrikam Hotel and address this issue on your behalf. I assure you that we will do everything possible to resolve these matters for you. Is there anything else I can assist you with?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "87d9c785-b53c-4224-9e28-9d0b87383ef8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T05:41:49.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "No, that's all for now. I appreciate your assistance in resolving these issues, Sebastian. I hope that Woodgrove Travel takes this incident seriously and improves their services for future customers.", + "UserId": "999-758-6059", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1b77a7b6-884a-48fd-a7bf-2fdb0b0911b0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T05:42:33.3410775-07:00", + "ConversationId": "4da5e8f6-be06-4234-8398-c7698aa5c4af", + "Value": "I completely understand your concerns, Lisa. Rest assured, we take customer feedback very seriously and will do our best to rectify the situation. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-06T05:23:27.3410775-07:00", + "EndTime": "2024-06-06T05:42:33.3410775-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Sebastian Harris. How can I assist you today?Hi Sebastian, my name is Lisa Johnson and I'm calling regarding a trip I recently took with Woodgrove Travel. I am extremely dissatisfied with my experience and I need to speak to someone who can help resolve my issues.I apologize for any inconvenience you've experienced, Lisa. I understand your frustration and I'm here to assist you. Could you please provide me with some details about your trip and the issues you encountered?I traveled from Los Angeles to New York City last week, and I booked my flight and hotel through Woodgrove Travel. First of all, my flight with Contoso Airways was delayed for over 5 hours without any proper explanation or compensation. Then, when I arrived at the Fabrikam Hotel, they couldn't find my reservation even though I had the confirmation email with the reservation number. I had to wait for over an hour for them to sort it out, and the whole check-in process was incredibly frustrating.I'm truly sorry to hear about the issues you faced during your trip, Lisa. This is definitely not the experience we aim to provide our customers. Let me look into this for you. Firstly, let's address the delayed flight with Contoso Airways. Do you happen to have the flight number and departure date and time?Yes, the flight number was CA345 and it was scheduled to depart from Los Angeles on May 3rd at 10:00 AM.Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the flight delay. Let me reach out to Contoso Airways and investigate the reason behind the delay. Meanwhile, let's address the issue with your hotel reservation at Fabrikam Hotel. Could you please provide me with the reservation number and the date of your stay?The reservation number was FAB123456789 and I stayed at the Fabrikam Hotel from May 3rd to May 7th.Thank you for the information, Lisa. I apologize for the inconvenience caused by the hotel's mishandling of your reservation. I will personally contact Fabrikam Hotel and address this issue on your behalf. I assure you that we will do everything possible to resolve these matters for you. Is there anything else I can assist you with?No, that's all for now. I appreciate your assistance in resolving these issues, Sebastian. I hope that Woodgrove Travel takes this incident seriously and improves their services for future customers.I completely understand your concerns, Lisa. Rest assured, we take customer feedback very seriously and will do our best to rectify the situation. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Sebastian, my name is Lisa Johnson and I'm calling regarding a trip I recently took with Woodgrove Travel. I am extremely dissatisfied with my experience and I need to speak to someone who can help resolve my issues.I traveled from Los Angeles to New York City last week, and I booked my flight and hotel through Woodgrove Travel. First of all, my flight with Contoso Airways was delayed for over 5 hours without any proper explanation or compensation. Then, when I arrived at the Fabrikam Hotel, they couldn't find my reservation even though I had the confirmation email with the reservation number. I had to wait for over an hour for them to sort it out, and the whole check-in process was incredibly frustrating.Yes, the flight number was CA345 and it was scheduled to depart from Los Angeles on May 3rd at 10:00 AM.The reservation number was FAB123456789 and I stayed at the Fabrikam Hotel from May 3rd to May 7th.No, that's all for now. I appreciate your assistance in resolving these issues, Sebastian. I hope that Woodgrove Travel takes this incident seriously and improves their services for future customers.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Sebastian Harris. How can I assist you today?I apologize for any inconvenience you've experienced, Lisa. I understand your frustration and I'm here to assist you. Could you please provide me with some details about your trip and the issues you encountered?I'm truly sorry to hear about the issues you faced during your trip, Lisa. This is definitely not the experience we aim to provide our customers. Let me look into this for you. Firstly, let's address the delayed flight with Contoso Airways. Do you happen to have the flight number and departure date and time?Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the flight delay. Let me reach out to Contoso Airways and investigate the reason behind the delay. Meanwhile, let's address the issue with your hotel reservation at Fabrikam Hotel. Could you please provide me with the reservation number and the date of your stay?Thank you for the information, Lisa. I apologize for the inconvenience caused by the hotel's mishandling of your reservation. I will personally contact Fabrikam Hotel and address this issue on your behalf. I assure you that we will do everything possible to resolve these matters for you. Is there anything else I can assist you with?I completely understand your concerns, Lisa. Rest assured, we take customer feedback very seriously and will do our best to rectify the situation. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Sebastian Harris. How can I assist you today?\nCustomer: Hi Sebastian, my name is Lisa Johnson and I'm calling regarding a trip I recently took with Woodgrove Travel. I am extremely dissatisfied with my experience and I need to speak to someone who can help resolve my issues.\nAgent: I apologize for any inconvenience you've experienced, Lisa. I understand your frustration and I'm here to assist you. Could you please provide me with some details about your trip and the issues you encountered?\nCustomer: I traveled from Los Angeles to New York City last week, and I booked my flight and hotel through Woodgrove Travel. First of all, my flight with Contoso Airways was delayed for over 5 hours without any proper explanation or compensation. Then, when I arrived at the Fabrikam Hotel, they couldn't find my reservation even though I had the confirmation email with the reservation number. I had to wait for over an hour for them to sort it out, and the whole check-in process was incredibly frustrating.\nAgent: I'm truly sorry to hear about the issues you faced during your trip, Lisa. This is definitely not the experience we aim to provide our customers. Let me look into this for you. Firstly, let's address the delayed flight with Contoso Airways. Do you happen to have the flight number and departure date and time?\nCustomer: Yes, the flight number was CA345 and it was scheduled to depart from Los Angeles on May 3rd at 10:00 AM.\nAgent: Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the flight delay. Let me reach out to Contoso Airways and investigate the reason behind the delay. Meanwhile, let's address the issue with your hotel reservation at Fabrikam Hotel. Could you please provide me with the reservation number and the date of your stay?\nCustomer: The reservation number was FAB123456789 and I stayed at the Fabrikam Hotel from May 3rd to May 7th.\nAgent: Thank you for the information, Lisa. I apologize for the inconvenience caused by the hotel's mishandling of your reservation. I will personally contact Fabrikam Hotel and address this issue on your behalf. I assure you that we will do everything possible to resolve these matters for you. Is there anything else I can assist you with?\nCustomer: No, that's all for now. I appreciate your assistance in resolving these issues, Sebastian. I hope that Woodgrove Travel takes this incident seriously and improves their services for future customers.\nAgent: I completely understand your concerns, Lisa. Rest assured, we take customer feedback very seriously and will do our best to rectify the situation. Thank you for bringing this to our attention. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606223503.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606223503.json new file mode 100644 index 00000000..a9656e15 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606223503.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-819-6540", + "Conversation": { + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Messages": [ + { + "Id": "712b3555-b5f5-4025-8369-79e8d481e4bc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:37:49.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "Thank you for calling Woodgrove Travel. This is Elijah Martin. How may I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b68ebc72-b95b-4bc1-92dc-c7fc631f092f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T22:39:02.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "Hi Elijah, my name is Jane Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience.", + "UserId": "999-819-6540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3043b34c-8b72-4e8d-b790-95260c083f95", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:40:43.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "I'm sorry to hear that, Jane. Could you please tell me more about what happened?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "abfad960-322a-456a-a269-b81887b6cb29", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T22:42:25.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "First of all, the flight with Contoso Airways was delayed for three hours. It was supposed to depart from O'Hare International Airport in Chicago at 12:00 PM but didn't take off until 3:00 PM. This caused a lot of inconvenience for me.", + "UserId": "999-819-6540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a5012076-d353-42ed-9f45-b9f88eaa7c92", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:45:20.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "I apologize for the delay, Jane. Flight delays can be frustrating, especially when they cause inconvenience. Let me check if there's any information available on the reason for the delay.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bb49ac92-604e-4f28-a3cc-3b6e2ef6f050", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T22:47:54.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "Thank you, but that's not all. When I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was messed up. They couldn't find my reservation even though I had a confirmation number and the reservation was made well in advance.", + "UserId": "999-819-6540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "03020c79-f5ac-4f17-9bff-789360d68d31", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:49:27.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "I understand how frustrating that must have been, Jane. Let me reach out to Fabrikam Hotel on your behalf to see what went wrong with your reservation. Can you please provide me with your reservation number and the date of your stay?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4f20bb67-fb05-41bb-a62e-32018d946fc9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T22:50:36.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "My reservation number was FAB123456789 and the stay was from June 10th to June 15th.", + "UserId": "999-819-6540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f66e729f-b65a-409c-a389-1c1f9a4ddc72", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:53:17.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "Thank you for providing the details, Jane. I will contact Fabrikam Hotel right away to investigate the issue and get back to you with a resolution. Is there anything else I can assist you with?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dc52e451-bc47-41a5-b734-1497eddebdef", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T22:54:48.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "No, that's all for now. I just hope these issues can be resolved quickly.", + "UserId": "999-819-6540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7133a27e-5fbc-442d-bc46-365c6355ef1f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T22:55:51.0398238-07:00", + "ConversationId": "f8454788-200a-457c-947c-c17ece31b474", + "Value": "I understand your concern, Jane. Rest assured, I will do my best to resolve these issues for you as quickly as possible. Thank you for bringing them to my attention. Have a great day!", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-06T22:35:03.0398238-07:00", + "EndTime": "2024-06-06T22:55:51.0398238-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Elijah Martin. How may I assist you today?Hi Elijah, my name is Jane Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience.I'm sorry to hear that, Jane. Could you please tell me more about what happened?First of all, the flight with Contoso Airways was delayed for three hours. It was supposed to depart from O'Hare International Airport in Chicago at 12:00 PM but didn't take off until 3:00 PM. This caused a lot of inconvenience for me.I apologize for the delay, Jane. Flight delays can be frustrating, especially when they cause inconvenience. Let me check if there's any information available on the reason for the delay.Thank you, but that's not all. When I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was messed up. They couldn't find my reservation even though I had a confirmation number and the reservation was made well in advance.I understand how frustrating that must have been, Jane. Let me reach out to Fabrikam Hotel on your behalf to see what went wrong with your reservation. Can you please provide me with your reservation number and the date of your stay?My reservation number was FAB123456789 and the stay was from June 10th to June 15th.Thank you for providing the details, Jane. I will contact Fabrikam Hotel right away to investigate the issue and get back to you with a resolution. Is there anything else I can assist you with?No, that's all for now. I just hope these issues can be resolved quickly.I understand your concern, Jane. Rest assured, I will do my best to resolve these issues for you as quickly as possible. Thank you for bringing them to my attention. Have a great day!", + "Merged_content_user": "Hi Elijah, my name is Jane Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience.First of all, the flight with Contoso Airways was delayed for three hours. It was supposed to depart from O'Hare International Airport in Chicago at 12:00 PM but didn't take off until 3:00 PM. This caused a lot of inconvenience for me.Thank you, but that's not all. When I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was messed up. They couldn't find my reservation even though I had a confirmation number and the reservation was made well in advance.My reservation number was FAB123456789 and the stay was from June 10th to June 15th.No, that's all for now. I just hope these issues can be resolved quickly.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Elijah Martin. How may I assist you today?I'm sorry to hear that, Jane. Could you please tell me more about what happened?I apologize for the delay, Jane. Flight delays can be frustrating, especially when they cause inconvenience. Let me check if there's any information available on the reason for the delay.I understand how frustrating that must have been, Jane. Let me reach out to Fabrikam Hotel on your behalf to see what went wrong with your reservation. Can you please provide me with your reservation number and the date of your stay?Thank you for providing the details, Jane. I will contact Fabrikam Hotel right away to investigate the issue and get back to you with a resolution. Is there anything else I can assist you with?I understand your concern, Jane. Rest assured, I will do my best to resolve these issues for you as quickly as possible. Thank you for bringing them to my attention. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Elijah Martin. How may I assist you today?\nCustomer: Hi Elijah, my name is Jane Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience.\nAgent: I'm sorry to hear that, Jane. Could you please tell me more about what happened?\nCustomer: First of all, the flight with Contoso Airways was delayed for three hours. It was supposed to depart from O'Hare International Airport in Chicago at 12:00 PM but didn't take off until 3:00 PM. This caused a lot of inconvenience for me.\nAgent: I apologize for the delay, Jane. Flight delays can be frustrating, especially when they cause inconvenience. Let me check if there's any information available on the reason for the delay.\nCustomer: Thank you, but that's not all. When I finally arrived in Los Angeles, the hotel reservation at Fabrikam Hotel was messed up. They couldn't find my reservation even though I had a confirmation number and the reservation was made well in advance.\nAgent: I understand how frustrating that must have been, Jane. Let me reach out to Fabrikam Hotel on your behalf to see what went wrong with your reservation. Can you please provide me with your reservation number and the date of your stay?\nCustomer: My reservation number was FAB123456789 and the stay was from June 10th to June 15th.\nAgent: Thank you for providing the details, Jane. I will contact Fabrikam Hotel right away to investigate the issue and get back to you with a resolution. Is there anything else I can assist you with?\nCustomer: No, that's all for now. I just hope these issues can be resolved quickly.\nAgent: I understand your concern, Jane. Rest assured, I will do my best to resolve these issues for you as quickly as possible. Thank you for bringing them to my attention. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606232246.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606232246.json new file mode 100644 index 00000000..8c94af3a --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240606232246.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-478-4745", + "Conversation": { + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Messages": [ + { + "Id": "9d61a488-a58d-47bb-8f10-e370c9c9f6b0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:25:36.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Elijah Martin. How can I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "38ee5514-f3c3-49ac-acac-852d85b474a6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:27:49.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I can't believe the terrible experience I had with your agency! I recently went on a business trip from New York City to Los Angeles and everything went wrong!", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "afdd2756-670e-4b6a-9bdf-5c1b6754d8e4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:29:57.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I'm so sorry to hear that you had a bad experience. Could you please provide me with more details about what went wrong?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "77f29952-0688-4c87-b1de-25d2b80d77ba", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:32:31.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "Well, firstly, my flight with Contoso Airways was delayed for almost 3 hours. This caused me to miss an important meeting upon arrival in Los Angeles.", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "34b72961-ecd5-4fe4-a5b1-d5ea607a9ac5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:34:56.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I understand how frustrating that can be. Let me check the details of your flight and see if I can find any information about the delay.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a4ea2567-1518-41d9-b885-e09a57971d11", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:36:41.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "Thank you, but that's not all. When I arrived at the Fabrikam Hotel, they couldn't find my reservation! I had to wait for over an hour before they sorted it out.", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2658bf54-5175-4f38-8d2d-cfb042a7e453", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:39:04.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I apologize for the inconvenience caused by the hotel. Let me check their records and see what went wrong with your reservation.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4236cc55-5e3b-4bd0-9af5-13d20913cf00", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:40:06.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "To make matters worse, the hotel room was dirty and the air conditioning was not working properly. I had a terrible night's sleep.", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dd146e6d-12d7-423e-9654-23e41d2eaf6b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:42:46.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I'm really sorry to hear that you had such a bad experience at the hotel. I will definitely address this issue with them and ensure they take necessary actions to improve their service.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d168a29d-a53b-4a7c-828b-c3de899cefcc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:43:50.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "This whole trip was a nightmare! I expect some kind of compensation for all the inconvenience and frustration I went through.", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aeb937e2-91ce-4813-b07b-21ef0a7b3d4e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:44:26.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I completely understand your frustration, and I will escalate your concerns to the appropriate department. They will review your case and reach out to you regarding any compensation or resolution.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e1218419-b1ee-4868-bde7-f36d74db08e7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-06T23:45:13.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "You better make sure something is done about this! I am extremely dissatisfied with your agency's handling of this situation.", + "UserId": "999-478-4745", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71a38e01-97a8-4289-9128-f2f8c678fc86", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-06T23:46:00.035907-07:00", + "ConversationId": "2e090759-222a-411a-8b8f-a181546f8a7d", + "Value": "I assure you that your concerns will be taken seriously and addressed appropriately. We value your feedback and will do our best to improve our services in the future.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-06T23:22:46.035907-07:00", + "EndTime": "2024-06-06T23:46:00.035907-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Elijah Martin. How can I assist you today?I can't believe the terrible experience I had with your agency! I recently went on a business trip from New York City to Los Angeles and everything went wrong!I'm so sorry to hear that you had a bad experience. Could you please provide me with more details about what went wrong?Well, firstly, my flight with Contoso Airways was delayed for almost 3 hours. This caused me to miss an important meeting upon arrival in Los Angeles.I understand how frustrating that can be. Let me check the details of your flight and see if I can find any information about the delay.Thank you, but that's not all. When I arrived at the Fabrikam Hotel, they couldn't find my reservation! I had to wait for over an hour before they sorted it out.I apologize for the inconvenience caused by the hotel. Let me check their records and see what went wrong with your reservation.To make matters worse, the hotel room was dirty and the air conditioning was not working properly. I had a terrible night's sleep.I'm really sorry to hear that you had such a bad experience at the hotel. I will definitely address this issue with them and ensure they take necessary actions to improve their service.This whole trip was a nightmare! I expect some kind of compensation for all the inconvenience and frustration I went through.I completely understand your frustration, and I will escalate your concerns to the appropriate department. They will review your case and reach out to you regarding any compensation or resolution.You better make sure something is done about this! I am extremely dissatisfied with your agency's handling of this situation.I assure you that your concerns will be taken seriously and addressed appropriately. We value your feedback and will do our best to improve our services in the future.", + "Merged_content_user": "I can't believe the terrible experience I had with your agency! I recently went on a business trip from New York City to Los Angeles and everything went wrong!Well, firstly, my flight with Contoso Airways was delayed for almost 3 hours. This caused me to miss an important meeting upon arrival in Los Angeles.Thank you, but that's not all. When I arrived at the Fabrikam Hotel, they couldn't find my reservation! I had to wait for over an hour before they sorted it out.To make matters worse, the hotel room was dirty and the air conditioning was not working properly. I had a terrible night's sleep.This whole trip was a nightmare! I expect some kind of compensation for all the inconvenience and frustration I went through.You better make sure something is done about this! I am extremely dissatisfied with your agency's handling of this situation.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Elijah Martin. How can I assist you today?I'm so sorry to hear that you had a bad experience. Could you please provide me with more details about what went wrong?I understand how frustrating that can be. Let me check the details of your flight and see if I can find any information about the delay.I apologize for the inconvenience caused by the hotel. Let me check their records and see what went wrong with your reservation.I'm really sorry to hear that you had such a bad experience at the hotel. I will definitely address this issue with them and ensure they take necessary actions to improve their service.I completely understand your frustration, and I will escalate your concerns to the appropriate department. They will review your case and reach out to you regarding any compensation or resolution.I assure you that your concerns will be taken seriously and addressed appropriately. We value your feedback and will do our best to improve our services in the future.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Elijah Martin. How can I assist you today?\nCustomer: I can't believe the terrible experience I had with your agency! I recently went on a business trip from New York City to Los Angeles and everything went wrong!\nAgent: I'm so sorry to hear that you had a bad experience. Could you please provide me with more details about what went wrong?\nCustomer: Well, firstly, my flight with Contoso Airways was delayed for almost 3 hours. This caused me to miss an important meeting upon arrival in Los Angeles.\nAgent: I understand how frustrating that can be. Let me check the details of your flight and see if I can find any information about the delay.\nCustomer: Thank you, but that's not all. When I arrived at the Fabrikam Hotel, they couldn't find my reservation! I had to wait for over an hour before they sorted it out.\nAgent: I apologize for the inconvenience caused by the hotel. Let me check their records and see what went wrong with your reservation.\nCustomer: To make matters worse, the hotel room was dirty and the air conditioning was not working properly. I had a terrible night's sleep.\nAgent: I'm really sorry to hear that you had such a bad experience at the hotel. I will definitely address this issue with them and ensure they take necessary actions to improve their service.\nCustomer: This whole trip was a nightmare! I expect some kind of compensation for all the inconvenience and frustration I went through.\nAgent: I completely understand your frustration, and I will escalate your concerns to the appropriate department. They will review your case and reach out to you regarding any compensation or resolution.\nCustomer: You better make sure something is done about this! I am extremely dissatisfied with your agency's handling of this situation.\nAgent: I assure you that your concerns will be taken seriously and addressed appropriately. We value your feedback and will do our best to improve our services in the future.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607002502.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607002502.json new file mode 100644 index 00000000..a8ed42fc --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607002502.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Benjamin Lee", + "AgentId": "2JE9H6", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-302-1306", + "Conversation": { + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Messages": [ + { + "Id": "90054e42-07f3-4eaa-b16b-b8158819124f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:27:36.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Benjamin Lee. How may I assist you today?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "007570ee-6a38-437c-bc36-52b673f65e4d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T00:28:19.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "Hi Benjamin, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and encountered several issues during my trip.", + "UserId": "999-302-1306", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d9569186-46c1-419c-880f-8b67e94e35f7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:29:26.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "I'm sorry to hear that, Sarah. Could you please provide more details about the issues you faced?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3b62ef81-fb64-448d-8707-70d348d3caf2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T00:30:52.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "First, the flight with Contoso Airways was delayed for several hours without any proper notification. Then, upon arriving at the Fabrikam Hotel, my reservation was not honored and I had to wait for hours to get a room.", + "UserId": "999-302-1306", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8612fb1e-55cd-4b3e-b956-faee3fe37734", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:33:22.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "I apologize for the inconvenience you experienced, Sarah. Let me check the details of your flight and hotel reservation to see how I can assist you further.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a3f787c8-1210-4f79-b9ae-58fabb052006", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T00:35:21.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "Thank you, Benjamin. My flight was with Contoso Airways, Flight No. CA123, departing from New York City on May 5th at 10:00 AM. My hotel reservation was with Fabrikam Hotel, Reservation No. 12345, for May 5th to May 10th.", + "UserId": "999-302-1306", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "825cc64c-abf9-4091-860c-0bdc4416e048", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:36:08.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "I see, Sarah. I apologize for the delay and the inconvenience caused by the hotel. Let me reach out to both the airline and the hotel to address your concerns. Could you please provide me with your contact details?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3b3978f8-35c6-4916-b5b5-f38a73e5152e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T00:38:04.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "Sure. You can reach me at 555-123-4567 or sarah.johnson@email.com.", + "UserId": "999-302-1306", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ea7949d-ab63-4e01-9597-fc4876ba9018", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:40:33.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "Thank you, Sarah. I will contact you as soon as I have an update from the airline and the hotel. In the meantime, is there anything else I can assist you with?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2679013-944b-4595-aa65-c4ce6d456e71", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T00:41:22.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "No, that's all for now. I appreciate your assistance, Benjamin.", + "UserId": "999-302-1306", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "211f2223-835c-41e9-a979-b4fe8752471e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T00:43:52.6977955-07:00", + "ConversationId": "151ef890-aa2a-47b3-b8cd-6c4cc5ab5c29", + "Value": "You're welcome, Sarah. I'll prioritize your case and get back to you as soon as possible. Have a great day!", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-07T00:25:02.6977955-07:00", + "EndTime": "2024-06-07T00:43:52.6977955-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Benjamin Lee. How may I assist you today?Hi Benjamin, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and encountered several issues during my trip.I'm sorry to hear that, Sarah. Could you please provide more details about the issues you faced?First, the flight with Contoso Airways was delayed for several hours without any proper notification. Then, upon arriving at the Fabrikam Hotel, my reservation was not honored and I had to wait for hours to get a room.I apologize for the inconvenience you experienced, Sarah. Let me check the details of your flight and hotel reservation to see how I can assist you further.Thank you, Benjamin. My flight was with Contoso Airways, Flight No. CA123, departing from New York City on May 5th at 10:00 AM. My hotel reservation was with Fabrikam Hotel, Reservation No. 12345, for May 5th to May 10th.I see, Sarah. I apologize for the delay and the inconvenience caused by the hotel. Let me reach out to both the airline and the hotel to address your concerns. Could you please provide me with your contact details?Sure. You can reach me at 555-123-4567 or sarah.johnson@email.com.Thank you, Sarah. I will contact you as soon as I have an update from the airline and the hotel. In the meantime, is there anything else I can assist you with?No, that's all for now. I appreciate your assistance, Benjamin.You're welcome, Sarah. I'll prioritize your case and get back to you as soon as possible. Have a great day!", + "Merged_content_user": "Hi Benjamin, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and encountered several issues during my trip.First, the flight with Contoso Airways was delayed for several hours without any proper notification. Then, upon arriving at the Fabrikam Hotel, my reservation was not honored and I had to wait for hours to get a room.Thank you, Benjamin. My flight was with Contoso Airways, Flight No. CA123, departing from New York City on May 5th at 10:00 AM. My hotel reservation was with Fabrikam Hotel, Reservation No. 12345, for May 5th to May 10th.Sure. You can reach me at 555-123-4567 or sarah.johnson@email.com.No, that's all for now. I appreciate your assistance, Benjamin.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Benjamin Lee. How may I assist you today?I'm sorry to hear that, Sarah. Could you please provide more details about the issues you faced?I apologize for the inconvenience you experienced, Sarah. Let me check the details of your flight and hotel reservation to see how I can assist you further.I see, Sarah. I apologize for the delay and the inconvenience caused by the hotel. Let me reach out to both the airline and the hotel to address your concerns. Could you please provide me with your contact details?Thank you, Sarah. I will contact you as soon as I have an update from the airline and the hotel. In the meantime, is there anything else I can assist you with?You're welcome, Sarah. I'll prioritize your case and get back to you as soon as possible. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Benjamin Lee. How may I assist you today?\nCustomer: Hi Benjamin, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and encountered several issues during my trip.\nAgent: I'm sorry to hear that, Sarah. Could you please provide more details about the issues you faced?\nCustomer: First, the flight with Contoso Airways was delayed for several hours without any proper notification. Then, upon arriving at the Fabrikam Hotel, my reservation was not honored and I had to wait for hours to get a room.\nAgent: I apologize for the inconvenience you experienced, Sarah. Let me check the details of your flight and hotel reservation to see how I can assist you further.\nCustomer: Thank you, Benjamin. My flight was with Contoso Airways, Flight No. CA123, departing from New York City on May 5th at 10:00 AM. My hotel reservation was with Fabrikam Hotel, Reservation No. 12345, for May 5th to May 10th.\nAgent: I see, Sarah. I apologize for the delay and the inconvenience caused by the hotel. Let me reach out to both the airline and the hotel to address your concerns. Could you please provide me with your contact details?\nCustomer: Sure. You can reach me at 555-123-4567 or sarah.johnson@email.com.\nAgent: Thank you, Sarah. I will contact you as soon as I have an update from the airline and the hotel. In the meantime, is there anything else I can assist you with?\nCustomer: No, that's all for now. I appreciate your assistance, Benjamin.\nAgent: You're welcome, Sarah. I'll prioritize your case and get back to you as soon as possible. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607012358.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607012358.json new file mode 100644 index 00000000..09f1f5bd --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607012358.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Ava Miller", + "AgentId": "M8Z07C", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-465-8694", + "Conversation": { + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Messages": [ + { + "Id": "6dec2172-ca56-40f8-9efb-9665412d6b5d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:26:15.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Ava Miller. How can I assist you today?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "660c21f6-2415-4ca6-961f-e767df102e21", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T01:27:57.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Hello, Ava. My name is John Adams. I recently traveled from Los Angeles to New York City and I had a terrible experience with the airline and hotel. I'd like to file a complaint and see if there's anything you can do to help.", + "UserId": "999-465-8694", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a223bd4-7cdd-4604-8bcf-af4d762986fc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:28:42.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "I'm sorry to hear about your bad experience, John. Could you please provide me with some more details about what exactly happened?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cc8853a4-1131-431d-99e3-5a13e360c6f0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T01:30:32.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Sure, Ava. Firstly, the flight with Contoso Airways was delayed by 3 hours, causing me to miss an important meeting in New York City. The hotel, Fabrikam Hotel, also had issues with cleanliness, and the staff was rude and unhelpful. I feel like I didn't get the service I paid for.", + "UserId": "999-465-8694", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0727bfc5-6307-4bef-a4f9-9251da079641", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:31:21.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "I understand your frustration, John. Delayed flights and poor hotel experiences can be really frustrating. Let me see what I can do to assist you. I will reach out to Contoso Airways to investigate the delay and address your concerns with Fabrikam Hotel.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ca4d035a-3286-4819-aed7-4cb89757fa01", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T01:34:00.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Thank you, Ava. I appreciate your help in resolving this issue. My flight was Contoso Airways, flight number CT123, departing from Los Angeles on July 30, 2022, at 10:00 AM. The reservation at Fabrikam Hotel was under my name, John Adams, and the reservation number was FH456789, for the dates July 30 to August 2, 2022.", + "UserId": "999-465-8694", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4f055dcb-c008-4b4c-8303-3b2dcd9a3e92", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:36:10.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Thank you for providing all the necessary details, John. I'll get in touch with Contoso Airways and Fabrikam Hotel right away to investigate and resolve these issues. Please allow me some time to gather all the information and get back to you with a suitable solution.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2309008a-a8e9-436d-ad27-644351de5c3e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T01:37:02.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Sure, Ava. I appreciate your prompt response. Please let me know as soon as you have any updates. Thank you.", + "UserId": "999-465-8694", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "19f2a178-5446-4a60-a867-48d9078c3aa6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:37:54.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "Absolutely, John. I'll prioritize your case and keep you updated with any progress. Thank you for your patience. We will make sure to address your concerns and find a suitable resolution. Is there anything else I can assist you with today?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aab0651e-08ed-48a1-8581-59a0afce34ae", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T01:40:29.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "No, Ava. That's all for now. I appreciate your assistance. Thank you.", + "UserId": "999-465-8694", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "781154f4-e957-4b23-b8e2-c9c4f3a99967", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T01:43:09.6712704-07:00", + "ConversationId": "cbc2fb8c-806c-4d03-8dbd-7ac6107a69a9", + "Value": "You're welcome, John. I'll be in touch with you soon. Have a great day!", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-07T01:23:58.6712704-07:00", + "EndTime": "2024-06-07T01:43:09.6712704-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Ava Miller. How can I assist you today?Hello, Ava. My name is John Adams. I recently traveled from Los Angeles to New York City and I had a terrible experience with the airline and hotel. I'd like to file a complaint and see if there's anything you can do to help.I'm sorry to hear about your bad experience, John. Could you please provide me with some more details about what exactly happened?Sure, Ava. Firstly, the flight with Contoso Airways was delayed by 3 hours, causing me to miss an important meeting in New York City. The hotel, Fabrikam Hotel, also had issues with cleanliness, and the staff was rude and unhelpful. I feel like I didn't get the service I paid for.I understand your frustration, John. Delayed flights and poor hotel experiences can be really frustrating. Let me see what I can do to assist you. I will reach out to Contoso Airways to investigate the delay and address your concerns with Fabrikam Hotel.Thank you, Ava. I appreciate your help in resolving this issue. My flight was Contoso Airways, flight number CT123, departing from Los Angeles on July 30, 2022, at 10:00 AM. The reservation at Fabrikam Hotel was under my name, John Adams, and the reservation number was FH456789, for the dates July 30 to August 2, 2022.Thank you for providing all the necessary details, John. I'll get in touch with Contoso Airways and Fabrikam Hotel right away to investigate and resolve these issues. Please allow me some time to gather all the information and get back to you with a suitable solution.Sure, Ava. I appreciate your prompt response. Please let me know as soon as you have any updates. Thank you.Absolutely, John. I'll prioritize your case and keep you updated with any progress. Thank you for your patience. We will make sure to address your concerns and find a suitable resolution. Is there anything else I can assist you with today?No, Ava. That's all for now. I appreciate your assistance. Thank you.You're welcome, John. I'll be in touch with you soon. Have a great day!", + "Merged_content_user": "Hello, Ava. My name is John Adams. I recently traveled from Los Angeles to New York City and I had a terrible experience with the airline and hotel. I'd like to file a complaint and see if there's anything you can do to help.Sure, Ava. Firstly, the flight with Contoso Airways was delayed by 3 hours, causing me to miss an important meeting in New York City. The hotel, Fabrikam Hotel, also had issues with cleanliness, and the staff was rude and unhelpful. I feel like I didn't get the service I paid for.Thank you, Ava. I appreciate your help in resolving this issue. My flight was Contoso Airways, flight number CT123, departing from Los Angeles on July 30, 2022, at 10:00 AM. The reservation at Fabrikam Hotel was under my name, John Adams, and the reservation number was FH456789, for the dates July 30 to August 2, 2022.Sure, Ava. I appreciate your prompt response. Please let me know as soon as you have any updates. Thank you.No, Ava. That's all for now. I appreciate your assistance. Thank you.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Ava Miller. How can I assist you today?I'm sorry to hear about your bad experience, John. Could you please provide me with some more details about what exactly happened?I understand your frustration, John. Delayed flights and poor hotel experiences can be really frustrating. Let me see what I can do to assist you. I will reach out to Contoso Airways to investigate the delay and address your concerns with Fabrikam Hotel.Thank you for providing all the necessary details, John. I'll get in touch with Contoso Airways and Fabrikam Hotel right away to investigate and resolve these issues. Please allow me some time to gather all the information and get back to you with a suitable solution.Absolutely, John. I'll prioritize your case and keep you updated with any progress. Thank you for your patience. We will make sure to address your concerns and find a suitable resolution. Is there anything else I can assist you with today?You're welcome, John. I'll be in touch with you soon. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Ava Miller. How can I assist you today?\nCustomer: Hello, Ava. My name is John Adams. I recently traveled from Los Angeles to New York City and I had a terrible experience with the airline and hotel. I'd like to file a complaint and see if there's anything you can do to help.\nAgent: I'm sorry to hear about your bad experience, John. Could you please provide me with some more details about what exactly happened?\nCustomer: Sure, Ava. Firstly, the flight with Contoso Airways was delayed by 3 hours, causing me to miss an important meeting in New York City. The hotel, Fabrikam Hotel, also had issues with cleanliness, and the staff was rude and unhelpful. I feel like I didn't get the service I paid for.\nAgent: I understand your frustration, John. Delayed flights and poor hotel experiences can be really frustrating. Let me see what I can do to assist you. I will reach out to Contoso Airways to investigate the delay and address your concerns with Fabrikam Hotel.\nCustomer: Thank you, Ava. I appreciate your help in resolving this issue. My flight was Contoso Airways, flight number CT123, departing from Los Angeles on July 30, 2022, at 10:00 AM. The reservation at Fabrikam Hotel was under my name, John Adams, and the reservation number was FH456789, for the dates July 30 to August 2, 2022.\nAgent: Thank you for providing all the necessary details, John. I'll get in touch with Contoso Airways and Fabrikam Hotel right away to investigate and resolve these issues. Please allow me some time to gather all the information and get back to you with a suitable solution.\nCustomer: Sure, Ava. I appreciate your prompt response. Please let me know as soon as you have any updates. Thank you.\nAgent: Absolutely, John. I'll prioritize your case and keep you updated with any progress. Thank you for your patience. We will make sure to address your concerns and find a suitable resolution. Is there anything else I can assist you with today?\nCustomer: No, Ava. That's all for now. I appreciate your assistance. Thank you.\nAgent: You're welcome, John. I'll be in touch with you soon. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607081952.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607081952.json new file mode 100644 index 00000000..c4c331b2 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240607081952.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mia Robinson", + "AgentId": "PKJSZO", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-798-4724", + "Conversation": { + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Messages": [ + { + "Id": "ab96c59a-a6aa-45c5-8e74-e803bb52c9a4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:21:22.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "Thank you for calling Woodgrove Travel. My name is Mia Robinson. How can I assist you today?", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "57fc578c-bfc6-4ee1-9026-64b2d9d5cb39", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T08:23:55.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "Hi Mia, my name is John Smith. I recently traveled from New York City to Los Angeles and I wanted to provide some positive feedback about my experience.", + "UserId": "999-798-4724", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a102974-b304-4e4e-9f90-cb7dc7933a4c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:25:07.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "That's great to hear, John! I'm glad you had a positive travel experience. Could you please provide me with more details about what made your trip enjoyable?", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f6fa7e45-82fc-4b89-a4bc-88e04f481314", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T08:26:43.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "Sure, Mia! Firstly, the flight with Contoso Airways was excellent. The flight number was CA123 and it departed from LaGuardia Airport in New York City on March 10th at 10:00 AM. The flight attendants were friendly and the plane was clean and comfortable.", + "UserId": "999-798-4724", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08666766-2c10-4657-b2ec-ae070cc39b4c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:27:41.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "I'm glad to hear that, John! Contoso Airways is known for its top-notch service. Anything else you'd like to mention about your trip?", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "319bb9f1-155c-4af2-ae5b-1d55fbc9a6b9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T08:29:14.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "Absolutely! The hotel I stayed at in Los Angeles, Fabrikam Hotel, was fantastic. The reservation number was FAB123 and I stayed there from March 10th to March 15th. The staff was friendly, the room was spacious and clean, and the location was convenient for exploring the city.", + "UserId": "999-798-4724", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0316eca8-6d3d-47c6-9cde-14cac643e3ad", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:30:04.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "That's wonderful to hear, John! Fabrikam Hotel is indeed known for its exceptional service and amenities. Is there anything else you'd like to share?", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fb25b532-63af-41df-93b9-b999870dd46b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T08:30:47.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "Actually, that covers everything, Mia. I just wanted to express my satisfaction with both the airline and the hotel. Thank you for your assistance!", + "UserId": "999-798-4724", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b5fbab3a-6b92-48be-82e5-13ca2af27119", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:31:31.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "You're welcome, John! I'm glad I could assist you. Your positive feedback is greatly appreciated. As a token of our gratitude, I'd like to offer you a complimentary 5% discount on your next booking with Woodgrove Travel. Just mention this conversation when making your reservation. Is there anything else I can help you with?", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b10fcca2-40a2-4e67-84f2-d3b63e0c8f35", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-07T08:34:03.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "No, Mia. That discount sounds great! Thank you once again for your assistance. Have a great day!", + "UserId": "999-798-4724", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1e2f2b09-0dbf-4493-9cab-5cbce5296ca4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-07T08:36:14.8393232-07:00", + "ConversationId": "11369518-940a-4b62-9c77-f35a058fff03", + "Value": "You're welcome, John! Thank you for choosing Woodgrove Travel. Have a wonderful day!", + "UserId": "PKJSZO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-07T08:19:52.8393232-07:00", + "EndTime": "2024-06-07T08:36:14.8393232-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Mia Robinson. How can I assist you today?Hi Mia, my name is John Smith. I recently traveled from New York City to Los Angeles and I wanted to provide some positive feedback about my experience.That's great to hear, John! I'm glad you had a positive travel experience. Could you please provide me with more details about what made your trip enjoyable?Sure, Mia! Firstly, the flight with Contoso Airways was excellent. The flight number was CA123 and it departed from LaGuardia Airport in New York City on March 10th at 10:00 AM. The flight attendants were friendly and the plane was clean and comfortable.I'm glad to hear that, John! Contoso Airways is known for its top-notch service. Anything else you'd like to mention about your trip?Absolutely! The hotel I stayed at in Los Angeles, Fabrikam Hotel, was fantastic. The reservation number was FAB123 and I stayed there from March 10th to March 15th. The staff was friendly, the room was spacious and clean, and the location was convenient for exploring the city.That's wonderful to hear, John! Fabrikam Hotel is indeed known for its exceptional service and amenities. Is there anything else you'd like to share?Actually, that covers everything, Mia. I just wanted to express my satisfaction with both the airline and the hotel. Thank you for your assistance!You're welcome, John! I'm glad I could assist you. Your positive feedback is greatly appreciated. As a token of our gratitude, I'd like to offer you a complimentary 5% discount on your next booking with Woodgrove Travel. Just mention this conversation when making your reservation. Is there anything else I can help you with?No, Mia. That discount sounds great! Thank you once again for your assistance. Have a great day!You're welcome, John! Thank you for choosing Woodgrove Travel. Have a wonderful day!", + "Merged_content_user": "Hi Mia, my name is John Smith. I recently traveled from New York City to Los Angeles and I wanted to provide some positive feedback about my experience.Sure, Mia! Firstly, the flight with Contoso Airways was excellent. The flight number was CA123 and it departed from LaGuardia Airport in New York City on March 10th at 10:00 AM. The flight attendants were friendly and the plane was clean and comfortable.Absolutely! The hotel I stayed at in Los Angeles, Fabrikam Hotel, was fantastic. The reservation number was FAB123 and I stayed there from March 10th to March 15th. The staff was friendly, the room was spacious and clean, and the location was convenient for exploring the city.Actually, that covers everything, Mia. I just wanted to express my satisfaction with both the airline and the hotel. Thank you for your assistance!No, Mia. That discount sounds great! Thank you once again for your assistance. Have a great day!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Mia Robinson. How can I assist you today?That's great to hear, John! I'm glad you had a positive travel experience. Could you please provide me with more details about what made your trip enjoyable?I'm glad to hear that, John! Contoso Airways is known for its top-notch service. Anything else you'd like to mention about your trip?That's wonderful to hear, John! Fabrikam Hotel is indeed known for its exceptional service and amenities. Is there anything else you'd like to share?You're welcome, John! I'm glad I could assist you. Your positive feedback is greatly appreciated. As a token of our gratitude, I'd like to offer you a complimentary 5% discount on your next booking with Woodgrove Travel. Just mention this conversation when making your reservation. Is there anything else I can help you with?You're welcome, John! Thank you for choosing Woodgrove Travel. Have a wonderful day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Mia Robinson. How can I assist you today?\nCustomer: Hi Mia, my name is John Smith. I recently traveled from New York City to Los Angeles and I wanted to provide some positive feedback about my experience.\nAgent: That's great to hear, John! I'm glad you had a positive travel experience. Could you please provide me with more details about what made your trip enjoyable?\nCustomer: Sure, Mia! Firstly, the flight with Contoso Airways was excellent. The flight number was CA123 and it departed from LaGuardia Airport in New York City on March 10th at 10:00 AM. The flight attendants were friendly and the plane was clean and comfortable.\nAgent: I'm glad to hear that, John! Contoso Airways is known for its top-notch service. Anything else you'd like to mention about your trip?\nCustomer: Absolutely! The hotel I stayed at in Los Angeles, Fabrikam Hotel, was fantastic. The reservation number was FAB123 and I stayed there from March 10th to March 15th. The staff was friendly, the room was spacious and clean, and the location was convenient for exploring the city.\nAgent: That's wonderful to hear, John! Fabrikam Hotel is indeed known for its exceptional service and amenities. Is there anything else you'd like to share?\nCustomer: Actually, that covers everything, Mia. I just wanted to express my satisfaction with both the airline and the hotel. Thank you for your assistance!\nAgent: You're welcome, John! I'm glad I could assist you. Your positive feedback is greatly appreciated. As a token of our gratitude, I'd like to offer you a complimentary 5% discount on your next booking with Woodgrove Travel. Just mention this conversation when making your reservation. Is there anything else I can help you with?\nCustomer: No, Mia. That discount sounds great! Thank you once again for your assistance. Have a great day!\nAgent: You're welcome, John! Thank you for choosing Woodgrove Travel. Have a wonderful day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608041306.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608041306.json new file mode 100644 index 00000000..81d4b8e8 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608041306.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-656-6842", + "Conversation": { + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Messages": [ + { + "Id": "e5f86071-f4c2-401e-9840-4920ac31a3c8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:14:47.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dde5a563-26bb-43e2-bb1d-cfca5538adc6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T04:15:58.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York City and I had a terrible experience. I would like to file a complaint.", + "UserId": "999-656-6842", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a874f64a-0c1a-4c6c-ba90-084eb7fb0717", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:17:11.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "029a51ab-dad9-44eb-9ed3-f39b15fb3060", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T04:19:45.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "Sure, I flew with Contoso Airways on flight CN1234 from Los Angeles to New York City on July 10th. The flight was delayed for several hours causing me to miss an important meeting.", + "UserId": "999-656-6842", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b438a6b5-b655-4b07-bf47-0ba38eb6717a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:20:56.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "I'm really sorry to hear about the delay and the missed meeting, Emily. I understand how frustrating that can be. Let me check the details of your flight and see what I can do to assist you.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9514443e-8fdd-4f52-b633-007c527a4fb1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T04:22:45.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "Thank you, Mason. I appreciate your help.", + "UserId": "999-656-6842", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1b85d5cf-957e-4ba1-afed-4904e2bd94be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:24:28.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "I've checked the details of your flight, Emily. I can see that there was a delay due to air traffic congestion. I apologize for the inconvenience caused. As a resolution, I can file a complaint on your behalf and request compensation for the missed meeting. Could you please provide me with your reservation number?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2645a167-63fe-456f-9231-b2e080ddb10a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T04:25:06.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "My reservation number is ABC12345.", + "UserId": "999-656-6842", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9419d9a-5b25-4374-add2-70f4a1ef684b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:26:36.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "Thank you, Emily. I have noted down your reservation number and the details of the delay. I will personally follow up on your complaint with Contoso Airways and work towards getting you the compensation you deserve. Is there anything else I can assist you with?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b0b89fe4-8b37-4b2c-805b-dea37f55b424", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T04:28:53.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "No, that's all I needed help with. Thank you for your assistance, Mason.", + "UserId": "999-656-6842", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "14f8c988-7878-4b9e-af06-9a217c691b9c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T04:30:37.1928092-07:00", + "ConversationId": "f4e70a71-66e5-4b02-a030-b8b088af8d85", + "Value": "You're welcome, Emily. I'm sorry for the inconvenience you experienced, and I'll do my best to resolve this for you. If you have any further concerns or questions, please don't hesitate to reach out. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-08T04:13:06.1928092-07:00", + "EndTime": "2024-06-08T04:30:37.1928092-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York City and I had a terrible experience. I would like to file a complaint.I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered?Sure, I flew with Contoso Airways on flight CN1234 from Los Angeles to New York City on July 10th. The flight was delayed for several hours causing me to miss an important meeting.I'm really sorry to hear about the delay and the missed meeting, Emily. I understand how frustrating that can be. Let me check the details of your flight and see what I can do to assist you.Thank you, Mason. I appreciate your help.I've checked the details of your flight, Emily. I can see that there was a delay due to air traffic congestion. I apologize for the inconvenience caused. As a resolution, I can file a complaint on your behalf and request compensation for the missed meeting. Could you please provide me with your reservation number?My reservation number is ABC12345.Thank you, Emily. I have noted down your reservation number and the details of the delay. I will personally follow up on your complaint with Contoso Airways and work towards getting you the compensation you deserve. Is there anything else I can assist you with?No, that's all I needed help with. Thank you for your assistance, Mason.You're welcome, Emily. I'm sorry for the inconvenience you experienced, and I'll do my best to resolve this for you. If you have any further concerns or questions, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York City and I had a terrible experience. I would like to file a complaint.Sure, I flew with Contoso Airways on flight CN1234 from Los Angeles to New York City on July 10th. The flight was delayed for several hours causing me to miss an important meeting.Thank you, Mason. I appreciate your help.My reservation number is ABC12345.No, that's all I needed help with. Thank you for your assistance, Mason.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered?I'm really sorry to hear about the delay and the missed meeting, Emily. I understand how frustrating that can be. Let me check the details of your flight and see what I can do to assist you.I've checked the details of your flight, Emily. I can see that there was a delay due to air traffic congestion. I apologize for the inconvenience caused. As a resolution, I can file a complaint on your behalf and request compensation for the missed meeting. Could you please provide me with your reservation number?Thank you, Emily. I have noted down your reservation number and the details of the delay. I will personally follow up on your complaint with Contoso Airways and work towards getting you the compensation you deserve. Is there anything else I can assist you with?You're welcome, Emily. I'm sorry for the inconvenience you experienced, and I'll do my best to resolve this for you. If you have any further concerns or questions, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?\nCustomer: Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York City and I had a terrible experience. I would like to file a complaint.\nAgent: I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered?\nCustomer: Sure, I flew with Contoso Airways on flight CN1234 from Los Angeles to New York City on July 10th. The flight was delayed for several hours causing me to miss an important meeting.\nAgent: I'm really sorry to hear about the delay and the missed meeting, Emily. I understand how frustrating that can be. Let me check the details of your flight and see what I can do to assist you.\nCustomer: Thank you, Mason. I appreciate your help.\nAgent: I've checked the details of your flight, Emily. I can see that there was a delay due to air traffic congestion. I apologize for the inconvenience caused. As a resolution, I can file a complaint on your behalf and request compensation for the missed meeting. Could you please provide me with your reservation number?\nCustomer: My reservation number is ABC12345.\nAgent: Thank you, Emily. I have noted down your reservation number and the details of the delay. I will personally follow up on your complaint with Contoso Airways and work towards getting you the compensation you deserve. Is there anything else I can assist you with?\nCustomer: No, that's all I needed help with. Thank you for your assistance, Mason.\nAgent: You're welcome, Emily. I'm sorry for the inconvenience you experienced, and I'll do my best to resolve this for you. If you have any further concerns or questions, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608173238.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608173238.json new file mode 100644 index 00000000..51b01001 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240608173238.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-467-1652", + "Conversation": { + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Messages": [ + { + "Id": "a04f54bd-26fe-4a6c-9ce6-cf62e9fa327f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:33:36.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Thank you for calling Woodgrove Travel agency. My name is Zoe Lewis. How may I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "69955f21-9e77-4e08-a2bf-8a485f3def6f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:35:57.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Hi Zoe, my name is Emily Anderson. I am planning a trip and I need some help with making decisions.", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "13538fe2-1e1c-493a-a981-c96dae9a808f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:38:12.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Of course, Emily. I'd be happy to assist you with your travel plans. Can you please provide me with some details about your trip?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f5409183-127c-4826-8623-a43065db3ac2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:40:19.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Sure, Zoe. I'll be flying from Atlanta, Georgia to Los Angeles, California next month.", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "86d0eb81-1547-4a92-bb45-23f93a3cfda7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:43:18.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Great choice! There are several airlines that operate this route. We have Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which airline would you prefer?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41086553-34c3-4af7-a9fe-78d1837ce62c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:43:58.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Hmm, I'm not sure. Can you please provide me with some information about the airlines?", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f193b2d9-5d03-4766-96d4-674c29485417", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:44:33.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Certainly, Emily. Contoso Airways is known for their excellent service and comfortable seats. Northwind Airlines offers competitive prices and on-time departures. Adatum Air is known for their spacious cabins and extra legroom. Bellows Air provides a wide range of meal options and entertainment onboard. Tailwind Airways is known for their friendly staff and smooth flights. Does any of this information help you make a decision?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d6018989-0b57-47a3-9109-30668ad3f6ea", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:46:34.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Yes, that's helpful. I think I'll go with Contoso Airways. Do you have any recommendations for hotels in Los Angeles?", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1299a98d-db6d-4669-b156-7ba738d6f051", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:48:17.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Absolutely, Emily. Here are some popular hotels in Los Angeles: Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Is there a specific location or budget you have in mind?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d0baf134-d4d3-4acd-b3f4-9762339129a9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:50:07.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "I'm looking for a hotel near Hollywood with a moderate budget. Which hotel would you recommend?", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ed36e36-f04e-49ce-bfd6-5463f7f8ce15", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:51:29.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Based on your preferences, I would recommend The Lucerne. It is located near Hollywood and offers comfortable rooms within a moderate budget. Can I make a reservation for you?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1a085dd2-3859-43ba-863a-ffe41a21811c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:53:59.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "That sounds perfect! Yes, please make a reservation for me at The Lucerne. My travel dates are from June 10th to June 15th.", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d3d65f62-bc38-4476-9cd7-3048e4ef66c3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:55:20.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "Certainly, Emily. I'll proceed with making the reservation at The Lucerne for June 10th to June 15th. Your reservation number is 123456789. Is there anything else I can assist you with?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1154f999-80dd-4125-8225-76c7b361ef03", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-08T17:55:51.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "No, that's all for now. Thank you so much for your help, Zoe!", + "UserId": "999-467-1652", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c8f6edb0-e579-405b-ac5f-17c97a41a18f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-08T17:56:27.4022121-07:00", + "ConversationId": "5b960fbd-09da-4d3f-9b6d-ddf57b167b65", + "Value": "You're welcome, Emily! If you have any further questions, feel free to reach out. Have a fantastic trip!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-08T17:32:38.4022121-07:00", + "EndTime": "2024-06-08T17:56:27.4022121-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. My name is Zoe Lewis. How may I assist you today?Hi Zoe, my name is Emily Anderson. I am planning a trip and I need some help with making decisions.Of course, Emily. I'd be happy to assist you with your travel plans. Can you please provide me with some details about your trip?Sure, Zoe. I'll be flying from Atlanta, Georgia to Los Angeles, California next month.Great choice! There are several airlines that operate this route. We have Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which airline would you prefer?Hmm, I'm not sure. Can you please provide me with some information about the airlines?Certainly, Emily. Contoso Airways is known for their excellent service and comfortable seats. Northwind Airlines offers competitive prices and on-time departures. Adatum Air is known for their spacious cabins and extra legroom. Bellows Air provides a wide range of meal options and entertainment onboard. Tailwind Airways is known for their friendly staff and smooth flights. Does any of this information help you make a decision?Yes, that's helpful. I think I'll go with Contoso Airways. Do you have any recommendations for hotels in Los Angeles?Absolutely, Emily. Here are some popular hotels in Los Angeles: Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Is there a specific location or budget you have in mind?I'm looking for a hotel near Hollywood with a moderate budget. Which hotel would you recommend?Based on your preferences, I would recommend The Lucerne. It is located near Hollywood and offers comfortable rooms within a moderate budget. Can I make a reservation for you?That sounds perfect! Yes, please make a reservation for me at The Lucerne. My travel dates are from June 10th to June 15th.Certainly, Emily. I'll proceed with making the reservation at The Lucerne for June 10th to June 15th. Your reservation number is 123456789. Is there anything else I can assist you with?No, that's all for now. Thank you so much for your help, Zoe!You're welcome, Emily! If you have any further questions, feel free to reach out. Have a fantastic trip!", + "Merged_content_user": "Hi Zoe, my name is Emily Anderson. I am planning a trip and I need some help with making decisions.Sure, Zoe. I'll be flying from Atlanta, Georgia to Los Angeles, California next month.Hmm, I'm not sure. Can you please provide me with some information about the airlines?Yes, that's helpful. I think I'll go with Contoso Airways. Do you have any recommendations for hotels in Los Angeles?I'm looking for a hotel near Hollywood with a moderate budget. Which hotel would you recommend?That sounds perfect! Yes, please make a reservation for me at The Lucerne. My travel dates are from June 10th to June 15th.No, that's all for now. Thank you so much for your help, Zoe!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. My name is Zoe Lewis. How may I assist you today?Of course, Emily. I'd be happy to assist you with your travel plans. Can you please provide me with some details about your trip?Great choice! There are several airlines that operate this route. We have Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which airline would you prefer?Certainly, Emily. Contoso Airways is known for their excellent service and comfortable seats. Northwind Airlines offers competitive prices and on-time departures. Adatum Air is known for their spacious cabins and extra legroom. Bellows Air provides a wide range of meal options and entertainment onboard. Tailwind Airways is known for their friendly staff and smooth flights. Does any of this information help you make a decision?Absolutely, Emily. Here are some popular hotels in Los Angeles: Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Is there a specific location or budget you have in mind?Based on your preferences, I would recommend The Lucerne. It is located near Hollywood and offers comfortable rooms within a moderate budget. Can I make a reservation for you?Certainly, Emily. I'll proceed with making the reservation at The Lucerne for June 10th to June 15th. Your reservation number is 123456789. Is there anything else I can assist you with?You're welcome, Emily! If you have any further questions, feel free to reach out. Have a fantastic trip!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. My name is Zoe Lewis. How may I assist you today?\nCustomer: Hi Zoe, my name is Emily Anderson. I am planning a trip and I need some help with making decisions.\nAgent: Of course, Emily. I'd be happy to assist you with your travel plans. Can you please provide me with some details about your trip?\nCustomer: Sure, Zoe. I'll be flying from Atlanta, Georgia to Los Angeles, California next month.\nAgent: Great choice! There are several airlines that operate this route. We have Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which airline would you prefer?\nCustomer: Hmm, I'm not sure. Can you please provide me with some information about the airlines?\nAgent: Certainly, Emily. Contoso Airways is known for their excellent service and comfortable seats. Northwind Airlines offers competitive prices and on-time departures. Adatum Air is known for their spacious cabins and extra legroom. Bellows Air provides a wide range of meal options and entertainment onboard. Tailwind Airways is known for their friendly staff and smooth flights. Does any of this information help you make a decision?\nCustomer: Yes, that's helpful. I think I'll go with Contoso Airways. Do you have any recommendations for hotels in Los Angeles?\nAgent: Absolutely, Emily. Here are some popular hotels in Los Angeles: Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Is there a specific location or budget you have in mind?\nCustomer: I'm looking for a hotel near Hollywood with a moderate budget. Which hotel would you recommend?\nAgent: Based on your preferences, I would recommend The Lucerne. It is located near Hollywood and offers comfortable rooms within a moderate budget. Can I make a reservation for you?\nCustomer: That sounds perfect! Yes, please make a reservation for me at The Lucerne. My travel dates are from June 10th to June 15th.\nAgent: Certainly, Emily. I'll proceed with making the reservation at The Lucerne for June 10th to June 15th. Your reservation number is 123456789. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you so much for your help, Zoe!\nAgent: You're welcome, Emily! If you have any further questions, feel free to reach out. Have a fantastic trip!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609031843.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609031843.json new file mode 100644 index 00000000..29c71c14 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609031843.json @@ -0,0 +1,229 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-507-7184", + "Conversation": { + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Messages": [ + { + "Id": "8e8e124b-7cb6-42ae-9b9d-97a506e8a6a4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:20:46.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "df843ee4-9739-41dd-aa2b-517a2dae384e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:22:14.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Hi Emma, my name is John Smith. I recently traveled from Houston, Texas to Los Angeles, California and I had a terrible experience.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "64788ac1-3a71-471a-898f-820b8a3c8bfd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:22:57.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "I'm sorry to hear that, John. Could you please provide me with more details about what happened?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f5392a66-5fbb-4f13-8538-ee4a25ae5db3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:24:56.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Well, I booked my flight with Contoso Airways, flight number CA123, departing from Houston on July 10th at 9:00 AM.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c50db932-5345-4463-8c16-1e3cd1a3207c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:27:27.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "The flight was delayed for over three hours, and when we finally boarded, the cabin was dirty. There were food crumbs all over the seats and the restrooms were not clean.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f8cc6a72-0b3e-4531-b2dc-725a611da6e6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:29:19.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "That sounds like a disappointing experience, John. I apologize for the inconvenience caused. Let me check what I can do to assist you.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ee4ad17b-34b8-4f82-b96e-39f00b8c28d8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:32:15.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Thank you, Emma. I appreciate your help.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ed4694f3-8c92-4c22-a82a-80a89d2917de", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:34:21.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "I have checked your Contoso Airways booking, and I see that the delay was due to technical issues with the aircraft. I understand that this doesn't excuse the cleanliness issue.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ecad6e22-b2a7-425a-8752-8e21d2e2f8b9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:36:52.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "I will file a complaint on your behalf with Contoso Airways regarding the cleanliness of the cabin and restrooms. They should investigate the matter and take appropriate action.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "177eb918-0132-4a94-8424-43e3dda639ae", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:38:54.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Additionally, I would like to offer you a 20% discount on your next flight booking with Woodgrove Travel as a gesture of goodwill.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0968d941-63e5-48d9-a41d-9952846fc4bb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:40:38.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "Thank you for addressing my concerns, Emma. I appreciate the discount offer. I hope they take the cleanliness issue seriously.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e18d9837-9f43-4e59-8d01-0f694af390ca", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:43:27.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "You're welcome, John. I understand your frustration, and I assure you that your complaint will be taken seriously. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fd0c06d8-2a53-4656-a176-f79a0efe4d21", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T03:45:35.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "No, that's all for now, Emma. Thank you for your assistance.", + "UserId": "999-507-7184", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e0206da-2b26-42f7-ad67-f47177402a6c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T03:46:11.781132-07:00", + "ConversationId": "9260cc77-dc20-49db-9137-11f98cf533ef", + "Value": "You're welcome, John. If you have any further concerns, please don't hesitate to reach out. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-09T03:18:43.781132-07:00", + "EndTime": "2024-06-09T03:46:11.781132-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?Hi Emma, my name is John Smith. I recently traveled from Houston, Texas to Los Angeles, California and I had a terrible experience.I'm sorry to hear that, John. Could you please provide me with more details about what happened?Well, I booked my flight with Contoso Airways, flight number CA123, departing from Houston on July 10th at 9:00 AM.The flight was delayed for over three hours, and when we finally boarded, the cabin was dirty. There were food crumbs all over the seats and the restrooms were not clean.That sounds like a disappointing experience, John. I apologize for the inconvenience caused. Let me check what I can do to assist you.Thank you, Emma. I appreciate your help.I have checked your Contoso Airways booking, and I see that the delay was due to technical issues with the aircraft. I understand that this doesn't excuse the cleanliness issue.I will file a complaint on your behalf with Contoso Airways regarding the cleanliness of the cabin and restrooms. They should investigate the matter and take appropriate action.Additionally, I would like to offer you a 20% discount on your next flight booking with Woodgrove Travel as a gesture of goodwill.Thank you for addressing my concerns, Emma. I appreciate the discount offer. I hope they take the cleanliness issue seriously.You're welcome, John. I understand your frustration, and I assure you that your complaint will be taken seriously. Is there anything else I can assist you with?No, that's all for now, Emma. Thank you for your assistance.You're welcome, John. If you have any further concerns, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Emma, my name is John Smith. I recently traveled from Houston, Texas to Los Angeles, California and I had a terrible experience.Well, I booked my flight with Contoso Airways, flight number CA123, departing from Houston on July 10th at 9:00 AM.The flight was delayed for over three hours, and when we finally boarded, the cabin was dirty. There were food crumbs all over the seats and the restrooms were not clean.Thank you, Emma. I appreciate your help.Thank you for addressing my concerns, Emma. I appreciate the discount offer. I hope they take the cleanliness issue seriously.No, that's all for now, Emma. Thank you for your assistance.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?I'm sorry to hear that, John. Could you please provide me with more details about what happened?That sounds like a disappointing experience, John. I apologize for the inconvenience caused. Let me check what I can do to assist you.I have checked your Contoso Airways booking, and I see that the delay was due to technical issues with the aircraft. I understand that this doesn't excuse the cleanliness issue.I will file a complaint on your behalf with Contoso Airways regarding the cleanliness of the cabin and restrooms. They should investigate the matter and take appropriate action.Additionally, I would like to offer you a 20% discount on your next flight booking with Woodgrove Travel as a gesture of goodwill.You're welcome, John. I understand your frustration, and I assure you that your complaint will be taken seriously. Is there anything else I can assist you with?You're welcome, John. If you have any further concerns, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, my name is John Smith. I recently traveled from Houston, Texas to Los Angeles, California and I had a terrible experience.\nAgent: I'm sorry to hear that, John. Could you please provide me with more details about what happened?\nCustomer: Well, I booked my flight with Contoso Airways, flight number CA123, departing from Houston on July 10th at 9:00 AM.\nCustomer: The flight was delayed for over three hours, and when we finally boarded, the cabin was dirty. There were food crumbs all over the seats and the restrooms were not clean.\nAgent: That sounds like a disappointing experience, John. I apologize for the inconvenience caused. Let me check what I can do to assist you.\nCustomer: Thank you, Emma. I appreciate your help.\nAgent: I have checked your Contoso Airways booking, and I see that the delay was due to technical issues with the aircraft. I understand that this doesn't excuse the cleanliness issue.\nAgent: I will file a complaint on your behalf with Contoso Airways regarding the cleanliness of the cabin and restrooms. They should investigate the matter and take appropriate action.\nAgent: Additionally, I would like to offer you a 20% discount on your next flight booking with Woodgrove Travel as a gesture of goodwill.\nCustomer: Thank you for addressing my concerns, Emma. I appreciate the discount offer. I hope they take the cleanliness issue seriously.\nAgent: You're welcome, John. I understand your frustration, and I assure you that your complaint will be taken seriously. Is there anything else I can assist you with?\nCustomer: No, that's all for now, Emma. Thank you for your assistance.\nAgent: You're welcome, John. If you have any further concerns, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609093325.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609093325.json new file mode 100644 index 00000000..9fa151e1 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609093325.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-279-6713", + "Conversation": { + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Messages": [ + { + "Id": "75102428-1050-4b83-a624-f0a82f4dc0ce", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:34:03.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How may I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5fe2f9da-99b6-481f-bb63-c86fffa75801", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T09:35:23.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Hi Mia, I'm John Smith. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight. The flight was delayed for several hours and I had to wait at the airport. It really disrupted my plans.", + "UserId": "999-279-6713", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7649e18a-4640-4859-815f-cd75750f8d09", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:36:14.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "I'm sorry to hear about your experience, John. Flight delays can be frustrating. Can you please provide me with the airline name and flight details so that I can look into this for you?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "90caf7ea-b0d5-4654-96c5-ee40f91b8928", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T09:37:21.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "I flew with Contoso Airways on flight CA1234 on August 10th. The flight was supposed to depart at 2:00 PM, but it got delayed until 6:00 PM.", + "UserId": "999-279-6713", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f5df1ab6-9400-407b-b7fa-0ebefd9e822d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:39:44.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Thank you for providing the details, John. I apologize for the inconvenience caused by the delay. Let me check with the airline to see if there's any explanation or compensation available. Please bear with me for a moment.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2aa72058-2dd4-4242-967e-b80a12256f62", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T09:42:29.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Sure, take your time.", + "UserId": "999-279-6713", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a0d95e47-fec5-4e53-b14c-fa0ab51c7561", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:43:03.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Thank you for your patience, John. I've contacted Contoso Airways regarding your delayed flight. They apologize for the inconvenience caused and have offered you a $100 travel voucher as compensation for the delay. They have also taken note of your feedback to improve their services.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ddaf5c98-64bc-4956-b2a7-6f4c07bb18bb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T09:44:43.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "That's great to hear, Mia. I appreciate your assistance in resolving this issue. Please provide me with the details on how to claim the travel voucher.", + "UserId": "999-279-6713", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "61d383bd-6897-4605-a15f-75c39d968d5d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:47:02.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "Certainly, John. I will email you the voucher details along with the instructions on how to redeem it. Please check your email within the next few minutes. If you have any further questions or need assistance, feel free to contact us again. Is there anything else I can help you with?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ebfacef9-f971-46fe-9b2a-5047d0be0e7b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T09:49:22.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "No, that's all for now. Thank you so much, Mia. Your assistance is greatly appreciated.", + "UserId": "999-279-6713", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b833b568-c6c2-4946-99b8-f3b2b85bd7c5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T09:51:35.3334205-07:00", + "ConversationId": "267d061e-3b24-4185-9594-420b0f8e11dd", + "Value": "You're welcome, John. I'm glad I could help. Have a wonderful day!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-09T09:33:25.3334205-07:00", + "EndTime": "2024-06-09T09:51:35.3334205-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How may I assist you today?Hi Mia, I'm John Smith. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight. The flight was delayed for several hours and I had to wait at the airport. It really disrupted my plans.I'm sorry to hear about your experience, John. Flight delays can be frustrating. Can you please provide me with the airline name and flight details so that I can look into this for you?I flew with Contoso Airways on flight CA1234 on August 10th. The flight was supposed to depart at 2:00 PM, but it got delayed until 6:00 PM.Thank you for providing the details, John. I apologize for the inconvenience caused by the delay. Let me check with the airline to see if there's any explanation or compensation available. Please bear with me for a moment.Sure, take your time.Thank you for your patience, John. I've contacted Contoso Airways regarding your delayed flight. They apologize for the inconvenience caused and have offered you a $100 travel voucher as compensation for the delay. They have also taken note of your feedback to improve their services.That's great to hear, Mia. I appreciate your assistance in resolving this issue. Please provide me with the details on how to claim the travel voucher.Certainly, John. I will email you the voucher details along with the instructions on how to redeem it. Please check your email within the next few minutes. If you have any further questions or need assistance, feel free to contact us again. Is there anything else I can help you with?No, that's all for now. Thank you so much, Mia. Your assistance is greatly appreciated.You're welcome, John. I'm glad I could help. Have a wonderful day!", + "Merged_content_user": "Hi Mia, I'm John Smith. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight. The flight was delayed for several hours and I had to wait at the airport. It really disrupted my plans.I flew with Contoso Airways on flight CA1234 on August 10th. The flight was supposed to depart at 2:00 PM, but it got delayed until 6:00 PM.Sure, take your time.That's great to hear, Mia. I appreciate your assistance in resolving this issue. Please provide me with the details on how to claim the travel voucher.No, that's all for now. Thank you so much, Mia. Your assistance is greatly appreciated.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How may I assist you today?I'm sorry to hear about your experience, John. Flight delays can be frustrating. Can you please provide me with the airline name and flight details so that I can look into this for you?Thank you for providing the details, John. I apologize for the inconvenience caused by the delay. Let me check with the airline to see if there's any explanation or compensation available. Please bear with me for a moment.Thank you for your patience, John. I've contacted Contoso Airways regarding your delayed flight. They apologize for the inconvenience caused and have offered you a $100 travel voucher as compensation for the delay. They have also taken note of your feedback to improve their services.Certainly, John. I will email you the voucher details along with the instructions on how to redeem it. Please check your email within the next few minutes. If you have any further questions or need assistance, feel free to contact us again. Is there anything else I can help you with?You're welcome, John. I'm glad I could help. Have a wonderful day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How may I assist you today?\nCustomer: Hi Mia, I'm John Smith. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight. The flight was delayed for several hours and I had to wait at the airport. It really disrupted my plans.\nAgent: I'm sorry to hear about your experience, John. Flight delays can be frustrating. Can you please provide me with the airline name and flight details so that I can look into this for you?\nCustomer: I flew with Contoso Airways on flight CA1234 on August 10th. The flight was supposed to depart at 2:00 PM, but it got delayed until 6:00 PM.\nAgent: Thank you for providing the details, John. I apologize for the inconvenience caused by the delay. Let me check with the airline to see if there's any explanation or compensation available. Please bear with me for a moment.\nCustomer: Sure, take your time.\nAgent: Thank you for your patience, John. I've contacted Contoso Airways regarding your delayed flight. They apologize for the inconvenience caused and have offered you a $100 travel voucher as compensation for the delay. They have also taken note of your feedback to improve their services.\nCustomer: That's great to hear, Mia. I appreciate your assistance in resolving this issue. Please provide me with the details on how to claim the travel voucher.\nAgent: Certainly, John. I will email you the voucher details along with the instructions on how to redeem it. Please check your email within the next few minutes. If you have any further questions or need assistance, feel free to contact us again. Is there anything else I can help you with?\nCustomer: No, that's all for now. Thank you so much, Mia. Your assistance is greatly appreciated.\nAgent: You're welcome, John. I'm glad I could help. Have a wonderful day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609112545.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609112545.json new file mode 100644 index 00000000..f944f599 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609112545.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-620-3582", + "Conversation": { + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Messages": [ + { + "Id": "a50c697b-fd31-4b9b-9026-0350aa050003", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:28:22.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5274f7f0-68ce-4381-84cb-8d20c16b42a7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T11:30:55.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "Hi Lucas, my name is Emily Johnson. I recently returned from a trip to Los Angeles, and I had a terrible experience with the airline. I wanted to share my feedback and see if anything can be done.", + "UserId": "999-620-3582", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c3bd567-209e-4fe7-89d9-df51ad86d5d6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:31:25.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "I'm sorry to hear that, Emily. I understand how frustrating it can be when travel doesn't go as planned. Could you please provide me with more details about what happened?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "406022ca-afa5-4e01-ab70-ab8af226f88a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T11:33:07.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "I flew with Contoso Airways from Miami to Los Angeles last week. The flight was delayed by over two hours, and the customer service at the airport was unhelpful. Additionally, the flight attendants were rude during the journey.", + "UserId": "999-620-3582", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "241e1256-0c87-4e69-9330-925120b360a6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:34:28.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "I apologize for the inconvenience you experienced, Emily. I can understand how frustrating that must have been. Let me check if there's anything I can do to address your concerns.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "78004acf-3710-4c62-933b-2190a24c7dec", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T11:37:02.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "Thank you, Lucas. I appreciate your help.", + "UserId": "999-620-3582", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8bcd6c7e-3122-4efe-8244-eb963458f08c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:38:50.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "I have reviewed your reservation with Contoso Airways from Miami to Los Angeles. I see that the flight was indeed delayed. I apologize for the inconvenience caused. As for the behavior of the flight attendants and unhelpful customer service, I will escalate your feedback to the airline's management.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "880525ec-6010-425d-9715-9b5f8b069d09", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T11:41:06.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "Thank you, Lucas. I hope this feedback helps improve their services for future passengers.", + "UserId": "999-620-3582", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d6d7a950-8b40-4046-8157-b10686bbf0dd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:41:48.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "You're welcome, Emily. I understand the importance of your feedback. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "21a7d120-0cd5-45b6-a95c-f25cf3d756eb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T11:42:38.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "No, that was all. Thank you for addressing my concerns, Lucas.", + "UserId": "999-620-3582", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "17483d97-7ae6-4009-8754-775e4bb98a08", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T11:45:35.9888464-07:00", + "ConversationId": "8636ccdc-ef2b-48f1-8da6-bcb798c797d8", + "Value": "It was my pleasure, Emily. If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-09T11:25:45.9888464-07:00", + "EndTime": "2024-06-09T11:45:35.9888464-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?Hi Lucas, my name is Emily Johnson. I recently returned from a trip to Los Angeles, and I had a terrible experience with the airline. I wanted to share my feedback and see if anything can be done.I'm sorry to hear that, Emily. I understand how frustrating it can be when travel doesn't go as planned. Could you please provide me with more details about what happened?I flew with Contoso Airways from Miami to Los Angeles last week. The flight was delayed by over two hours, and the customer service at the airport was unhelpful. Additionally, the flight attendants were rude during the journey.I apologize for the inconvenience you experienced, Emily. I can understand how frustrating that must have been. Let me check if there's anything I can do to address your concerns.Thank you, Lucas. I appreciate your help.I have reviewed your reservation with Contoso Airways from Miami to Los Angeles. I see that the flight was indeed delayed. I apologize for the inconvenience caused. As for the behavior of the flight attendants and unhelpful customer service, I will escalate your feedback to the airline's management.Thank you, Lucas. I hope this feedback helps improve their services for future passengers.You're welcome, Emily. I understand the importance of your feedback. Is there anything else I can assist you with?No, that was all. Thank you for addressing my concerns, Lucas.It was my pleasure, Emily. If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Emily Johnson. I recently returned from a trip to Los Angeles, and I had a terrible experience with the airline. I wanted to share my feedback and see if anything can be done.I flew with Contoso Airways from Miami to Los Angeles last week. The flight was delayed by over two hours, and the customer service at the airport was unhelpful. Additionally, the flight attendants were rude during the journey.Thank you, Lucas. I appreciate your help.Thank you, Lucas. I hope this feedback helps improve their services for future passengers.No, that was all. Thank you for addressing my concerns, Lucas.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?I'm sorry to hear that, Emily. I understand how frustrating it can be when travel doesn't go as planned. Could you please provide me with more details about what happened?I apologize for the inconvenience you experienced, Emily. I can understand how frustrating that must have been. Let me check if there's anything I can do to address your concerns.I have reviewed your reservation with Contoso Airways from Miami to Los Angeles. I see that the flight was indeed delayed. I apologize for the inconvenience caused. As for the behavior of the flight attendants and unhelpful customer service, I will escalate your feedback to the airline's management.You're welcome, Emily. I understand the importance of your feedback. Is there anything else I can assist you with?It was my pleasure, Emily. If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How can I assist you today?\nCustomer: Hi Lucas, my name is Emily Johnson. I recently returned from a trip to Los Angeles, and I had a terrible experience with the airline. I wanted to share my feedback and see if anything can be done.\nAgent: I'm sorry to hear that, Emily. I understand how frustrating it can be when travel doesn't go as planned. Could you please provide me with more details about what happened?\nCustomer: I flew with Contoso Airways from Miami to Los Angeles last week. The flight was delayed by over two hours, and the customer service at the airport was unhelpful. Additionally, the flight attendants were rude during the journey.\nAgent: I apologize for the inconvenience you experienced, Emily. I can understand how frustrating that must have been. Let me check if there's anything I can do to address your concerns.\nCustomer: Thank you, Lucas. I appreciate your help.\nAgent: I have reviewed your reservation with Contoso Airways from Miami to Los Angeles. I see that the flight was indeed delayed. I apologize for the inconvenience caused. As for the behavior of the flight attendants and unhelpful customer service, I will escalate your feedback to the airline's management.\nCustomer: Thank you, Lucas. I hope this feedback helps improve their services for future passengers.\nAgent: You're welcome, Emily. I understand the importance of your feedback. Is there anything else I can assist you with?\nCustomer: No, that was all. Thank you for addressing my concerns, Lucas.\nAgent: It was my pleasure, Emily. If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609183153.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609183153.json new file mode 100644 index 00000000..0b06f33d --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609183153.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "Southwest", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-436-8003", + "Conversation": { + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Messages": [ + { + "Id": "a7ed7b21-7269-4ad0-adbb-32f0bad6c671", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T18:34:13.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Isaac Wright. How can I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cdd8af5c-be88-43cb-9a51-6734fd723281", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T18:36:45.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Hello, Isaac. My name is Emily Thompson. I'm looking to plan a trip from Seattle to New York City. Can you provide me with some options?", + "UserId": "999-436-8003", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "20f7b9ac-0b2e-448c-a849-c2a69ba32bb0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T18:38:15.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Of course, Emily! I'd be happy to help you with that. When are you planning to travel?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ebc15ea2-1ea1-4f84-a155-e6d388fb1188", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T18:39:39.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "I'm flexible with the dates, but I was thinking of going sometime next month.", + "UserId": "999-436-8003", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cd872fec-3119-42c4-b584-44c00ab74f6b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T18:41:17.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Great! Let me check the available options for you. Please bear with me for a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "98d6c258-5582-41e6-8e51-39648c59bb73", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T18:43:31.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Sure, take your time.", + "UserId": "999-436-8003", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "11ebf3f4-619d-48aa-b5a7-393fe7c45f66", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T18:44:47.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "I have a few suggestions for your trip, Emily. For your flights, we have Contoso Airways and Northwind Airlines. Contoso Airways offers a non-stop flight departing from Seattle at 9:00 AM on October 15th, arriving in New York City at 4:00 PM. Northwind Airlines has a connecting flight departing at 8:30 AM with a layover in Chicago, arriving in New York City at 6:00 PM.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2eba62dd-d721-428f-9802-917c80d56a21", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T18:45:33.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "For accommodations, we have two options in New York City. The Fabrikam Hotel is a luxurious hotel located in the heart of the city. We have a reservation available for you from October 15th to October 20th. Another option is Adventure Lodge, which offers a cozy and nature-inspired stay. They have availability from October 15th to October 18th.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6d42e411-7739-498c-9454-91f4b8cf301e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T18:47:11.4039303-07:00", + "ConversationId": "acbe3fcc-90e0-4472-af6d-c5840ca9a74b", + "Value": "Thank you for the options, Isaac. Let me think about it for a moment.", + "UserId": "999-436-8003", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-09T18:31:53.4039303-07:00", + "EndTime": "2024-06-09T18:47:11.4039303-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Isaac Wright. How can I assist you today?Hello, Isaac. My name is Emily Thompson. I'm looking to plan a trip from Seattle to New York City. Can you provide me with some options?Of course, Emily! I'd be happy to help you with that. When are you planning to travel?I'm flexible with the dates, but I was thinking of going sometime next month.Great! Let me check the available options for you. Please bear with me for a moment.Sure, take your time.I have a few suggestions for your trip, Emily. For your flights, we have Contoso Airways and Northwind Airlines. Contoso Airways offers a non-stop flight departing from Seattle at 9:00 AM on October 15th, arriving in New York City at 4:00 PM. Northwind Airlines has a connecting flight departing at 8:30 AM with a layover in Chicago, arriving in New York City at 6:00 PM.For accommodations, we have two options in New York City. The Fabrikam Hotel is a luxurious hotel located in the heart of the city. We have a reservation available for you from October 15th to October 20th. Another option is Adventure Lodge, which offers a cozy and nature-inspired stay. They have availability from October 15th to October 18th.Thank you for the options, Isaac. Let me think about it for a moment.", + "Merged_content_user": "Hello, Isaac. My name is Emily Thompson. I'm looking to plan a trip from Seattle to New York City. Can you provide me with some options?I'm flexible with the dates, but I was thinking of going sometime next month.Sure, take your time.Thank you for the options, Isaac. Let me think about it for a moment.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Isaac Wright. How can I assist you today?Of course, Emily! I'd be happy to help you with that. When are you planning to travel?Great! Let me check the available options for you. Please bear with me for a moment.I have a few suggestions for your trip, Emily. For your flights, we have Contoso Airways and Northwind Airlines. Contoso Airways offers a non-stop flight departing from Seattle at 9:00 AM on October 15th, arriving in New York City at 4:00 PM. Northwind Airlines has a connecting flight departing at 8:30 AM with a layover in Chicago, arriving in New York City at 6:00 PM.For accommodations, we have two options in New York City. The Fabrikam Hotel is a luxurious hotel located in the heart of the city. We have a reservation available for you from October 15th to October 20th. Another option is Adventure Lodge, which offers a cozy and nature-inspired stay. They have availability from October 15th to October 18th.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Isaac Wright. How can I assist you today?\nCustomer: Hello, Isaac. My name is Emily Thompson. I'm looking to plan a trip from Seattle to New York City. Can you provide me with some options?\nAgent: Of course, Emily! I'd be happy to help you with that. When are you planning to travel?\nCustomer: I'm flexible with the dates, but I was thinking of going sometime next month.\nAgent: Great! Let me check the available options for you. Please bear with me for a moment.\nCustomer: Sure, take your time.\nAgent: I have a few suggestions for your trip, Emily. For your flights, we have Contoso Airways and Northwind Airlines. Contoso Airways offers a non-stop flight departing from Seattle at 9:00 AM on October 15th, arriving in New York City at 4:00 PM. Northwind Airlines has a connecting flight departing at 8:30 AM with a layover in Chicago, arriving in New York City at 6:00 PM.\nAgent: For accommodations, we have two options in New York City. The Fabrikam Hotel is a luxurious hotel located in the heart of the city. We have a reservation available for you from October 15th to October 20th. Another option is Adventure Lodge, which offers a cozy and nature-inspired stay. They have availability from October 15th to October 18th.\nCustomer: Thank you for the options, Isaac. Let me think about it for a moment.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609232149.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609232149.json new file mode 100644 index 00000000..09dbf033 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240609232149.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-789-3820", + "Conversation": { + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Messages": [ + { + "Id": "45ebf8b4-41b0-40e5-a30a-5cc93d315c81", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T23:23:47.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6927c40c-37ed-46bd-b077-1b3d94bb7219", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T23:26:06.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Hi Isabella, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed, the staff was rude, and my luggage was lost. I'm extremely frustrated and disappointed.", + "UserId": "999-789-3820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "639efb7c-f206-4dff-90f0-c0c9711affc6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T23:28:19.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "I'm sorry to hear about your negative experience, John. That must have been really frustrating. Let me take a look at your flight details and see what I can do to assist you. Can you please provide me with the airline name and flight number?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d65b8165-d2c4-4dfd-99ae-298f223af48c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T23:29:48.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "The airline was Contoso Airways and the flight number was CA123. The departure date was May 5th, 2022, at 12:00 PM.", + "UserId": "999-789-3820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0f57a7e3-f049-4d39-901c-73dba3564a6d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T23:31:08.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Thank you for providing the details, John. I apologize for the inconvenience you experienced. Let me contact Contoso Airways on your behalf to address your concerns. Please bear with me for a moment.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e0fc0efb-e4b5-4be4-b197-54ca4f77593b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T23:32:06.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Sure, take your time. I appreciate your help, Isabella.", + "UserId": "999-789-3820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c2b4d5a4-18a9-4a0f-925e-1acc0acac156", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T23:35:01.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Thank you for your patience, John. I have spoken with Contoso Airways, and they acknowledge their mistakes. They apologize for the delay, rude staff, and lost luggage. Contoso Airways will provide you with a full refund for the flight and compensation for the inconvenience caused. They will also assist you in locating your lost luggage. They've provided a reference number for your case: R123456789. Is there anything else I can assist you with?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "35dbb1bb-5010-41c2-bf5d-519d50c519b5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-09T23:35:33.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "Thank you so much for your help, Isabella. I really appreciate your assistance in resolving this issue. The refund and compensation will definitely help. I'll follow up with Contoso Airways regarding my lost luggage using the reference number provided. No, there's nothing else I need assistance with at the moment.", + "UserId": "999-789-3820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "67f37dc3-0df0-4688-bba1-54043c8893d9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-09T23:38:08.2923939-07:00", + "ConversationId": "8560e336-9582-4319-9e15-326513a2bd57", + "Value": "You're welcome, John. I'm glad I could help resolve the issue for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-09T23:21:49.2923939-07:00", + "EndTime": "2024-06-09T23:38:08.2923939-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?Hi Isabella, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed, the staff was rude, and my luggage was lost. I'm extremely frustrated and disappointed.I'm sorry to hear about your negative experience, John. That must have been really frustrating. Let me take a look at your flight details and see what I can do to assist you. Can you please provide me with the airline name and flight number?The airline was Contoso Airways and the flight number was CA123. The departure date was May 5th, 2022, at 12:00 PM.Thank you for providing the details, John. I apologize for the inconvenience you experienced. Let me contact Contoso Airways on your behalf to address your concerns. Please bear with me for a moment.Sure, take your time. I appreciate your help, Isabella.Thank you for your patience, John. I have spoken with Contoso Airways, and they acknowledge their mistakes. They apologize for the delay, rude staff, and lost luggage. Contoso Airways will provide you with a full refund for the flight and compensation for the inconvenience caused. They will also assist you in locating your lost luggage. They've provided a reference number for your case: R123456789. Is there anything else I can assist you with?Thank you so much for your help, Isabella. I really appreciate your assistance in resolving this issue. The refund and compensation will definitely help. I'll follow up with Contoso Airways regarding my lost luggage using the reference number provided. No, there's nothing else I need assistance with at the moment.You're welcome, John. I'm glad I could help resolve the issue for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Isabella, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed, the staff was rude, and my luggage was lost. I'm extremely frustrated and disappointed.The airline was Contoso Airways and the flight number was CA123. The departure date was May 5th, 2022, at 12:00 PM.Sure, take your time. I appreciate your help, Isabella.Thank you so much for your help, Isabella. I really appreciate your assistance in resolving this issue. The refund and compensation will definitely help. I'll follow up with Contoso Airways regarding my lost luggage using the reference number provided. No, there's nothing else I need assistance with at the moment.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?I'm sorry to hear about your negative experience, John. That must have been really frustrating. Let me take a look at your flight details and see what I can do to assist you. Can you please provide me with the airline name and flight number?Thank you for providing the details, John. I apologize for the inconvenience you experienced. Let me contact Contoso Airways on your behalf to address your concerns. Please bear with me for a moment.Thank you for your patience, John. I have spoken with Contoso Airways, and they acknowledge their mistakes. They apologize for the delay, rude staff, and lost luggage. Contoso Airways will provide you with a full refund for the flight and compensation for the inconvenience caused. They will also assist you in locating your lost luggage. They've provided a reference number for your case: R123456789. Is there anything else I can assist you with?You're welcome, John. I'm glad I could help resolve the issue for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Isabella Taylor. How can I assist you today?\nCustomer: Hi Isabella, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed, the staff was rude, and my luggage was lost. I'm extremely frustrated and disappointed.\nAgent: I'm sorry to hear about your negative experience, John. That must have been really frustrating. Let me take a look at your flight details and see what I can do to assist you. Can you please provide me with the airline name and flight number?\nCustomer: The airline was Contoso Airways and the flight number was CA123. The departure date was May 5th, 2022, at 12:00 PM.\nAgent: Thank you for providing the details, John. I apologize for the inconvenience you experienced. Let me contact Contoso Airways on your behalf to address your concerns. Please bear with me for a moment.\nCustomer: Sure, take your time. I appreciate your help, Isabella.\nAgent: Thank you for your patience, John. I have spoken with Contoso Airways, and they acknowledge their mistakes. They apologize for the delay, rude staff, and lost luggage. Contoso Airways will provide you with a full refund for the flight and compensation for the inconvenience caused. They will also assist you in locating your lost luggage. They've provided a reference number for your case: R123456789. Is there anything else I can assist you with?\nCustomer: Thank you so much for your help, Isabella. I really appreciate your assistance in resolving this issue. The refund and compensation will definitely help. I'll follow up with Contoso Airways regarding my lost luggage using the reference number provided. No, there's nothing else I need assistance with at the moment.\nAgent: You're welcome, John. I'm glad I could help resolve the issue for you. If you have any further questions or need assistance in the future, don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610052025.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610052025.json new file mode 100644 index 00000000..f84db5a4 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610052025.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Isabella Taylor", + "AgentId": "1OWZ1U", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-865-8647", + "Conversation": { + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Messages": [ + { + "Id": "a8c7330b-3179-41b4-bb15-bd7b111209b9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:22:02.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how may I assist you today?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1e43fc02-4aa5-4c26-8b52-662a5336ee8c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T05:22:36.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "Hi Isabella, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I encountered some issues during my trip.", + "UserId": "999-865-8647", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7af329cb-158c-4d4b-981e-a7059676b743", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:23:57.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "I'm sorry to hear that, Emily. Could you please share the details of the issues you faced?", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ee78fd1c-2824-404d-b7e6-1fa87baf965d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T05:25:10.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "Well, first of all, my flight with Contoso Airways was delayed by 3 hours, which caused a lot of inconvenience for me. Additionally, upon arrival at my hotel, Fabrikam Hotel, my reservation was not honored and I had to wait for a long time to get a room.", + "UserId": "999-865-8647", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e7c9a90e-d387-46f4-beb9-c41e458baaaf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:25:53.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delayed flight and the issues with your hotel reservation. Let me check what can be done to resolve these matters for you.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4086757e-2263-4ac2-b6a1-39ba69424e0e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T05:28:38.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "Thank you, Isabella. I appreciate your help.", + "UserId": "999-865-8647", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "92a5c5dc-9f06-4b84-aa43-34b84039319f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:29:50.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "I have reached out to Contoso Airways to investigate the flight delay and I will follow up with you as soon as I have an update on the situation. Regarding the issue with your hotel reservation, I will contact Fabrikam Hotel to ensure such incidents are avoided in the future.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "81f94b24-d5f3-40f3-a199-648f94c5b6f0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T05:31:52.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "Thank you, Isabella. I hope these issues can be resolved.", + "UserId": "999-865-8647", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b9aa4c2b-7954-49fb-9e72-01af65eedf32", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:32:47.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "I completely understand your frustration, Emily. Rest assured, I will do my best to ensure a satisfactory resolution for you. If there's anything else you'd like to add or any other concerns you have, please let me know.", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a5b01db-af75-42bd-b641-e184209b7de7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T05:34:42.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "No, that's all for now. I appreciate your help and attention to these matters.", + "UserId": "999-865-8647", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "611ed1f5-bc1e-4bb1-9b82-421408170297", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T05:35:13.2412921-07:00", + "ConversationId": "19998923-1bc2-4b78-af47-1ac21d828615", + "Value": "You're welcome, Emily. I will keep you updated on the progress of your case. Thank you for contacting Woodgrove Travel and have a great day!", + "UserId": "1OWZ1U", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-10T05:20:25.2412921-07:00", + "EndTime": "2024-06-10T05:35:13.2412921-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how may I assist you today?Hi Isabella, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I encountered some issues during my trip.I'm sorry to hear that, Emily. Could you please share the details of the issues you faced?Well, first of all, my flight with Contoso Airways was delayed by 3 hours, which caused a lot of inconvenience for me. Additionally, upon arrival at my hotel, Fabrikam Hotel, my reservation was not honored and I had to wait for a long time to get a room.I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delayed flight and the issues with your hotel reservation. Let me check what can be done to resolve these matters for you.Thank you, Isabella. I appreciate your help.I have reached out to Contoso Airways to investigate the flight delay and I will follow up with you as soon as I have an update on the situation. Regarding the issue with your hotel reservation, I will contact Fabrikam Hotel to ensure such incidents are avoided in the future.Thank you, Isabella. I hope these issues can be resolved.I completely understand your frustration, Emily. Rest assured, I will do my best to ensure a satisfactory resolution for you. If there's anything else you'd like to add or any other concerns you have, please let me know.No, that's all for now. I appreciate your help and attention to these matters.You're welcome, Emily. I will keep you updated on the progress of your case. Thank you for contacting Woodgrove Travel and have a great day!", + "Merged_content_user": "Hi Isabella, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I encountered some issues during my trip.Well, first of all, my flight with Contoso Airways was delayed by 3 hours, which caused a lot of inconvenience for me. Additionally, upon arrival at my hotel, Fabrikam Hotel, my reservation was not honored and I had to wait for a long time to get a room.Thank you, Isabella. I appreciate your help.Thank you, Isabella. I hope these issues can be resolved.No, that's all for now. I appreciate your help and attention to these matters.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how may I assist you today?I'm sorry to hear that, Emily. Could you please share the details of the issues you faced?I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delayed flight and the issues with your hotel reservation. Let me check what can be done to resolve these matters for you.I have reached out to Contoso Airways to investigate the flight delay and I will follow up with you as soon as I have an update on the situation. Regarding the issue with your hotel reservation, I will contact Fabrikam Hotel to ensure such incidents are avoided in the future.I completely understand your frustration, Emily. Rest assured, I will do my best to ensure a satisfactory resolution for you. If there's anything else you'd like to add or any other concerns you have, please let me know.You're welcome, Emily. I will keep you updated on the progress of your case. Thank you for contacting Woodgrove Travel and have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isabella Taylor, how may I assist you today?\nCustomer: Hi Isabella, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I encountered some issues during my trip.\nAgent: I'm sorry to hear that, Emily. Could you please share the details of the issues you faced?\nCustomer: Well, first of all, my flight with Contoso Airways was delayed by 3 hours, which caused a lot of inconvenience for me. Additionally, upon arrival at my hotel, Fabrikam Hotel, my reservation was not honored and I had to wait for a long time to get a room.\nAgent: I understand how frustrating that must have been, Emily. I apologize for the inconvenience caused by the delayed flight and the issues with your hotel reservation. Let me check what can be done to resolve these matters for you.\nCustomer: Thank you, Isabella. I appreciate your help.\nAgent: I have reached out to Contoso Airways to investigate the flight delay and I will follow up with you as soon as I have an update on the situation. Regarding the issue with your hotel reservation, I will contact Fabrikam Hotel to ensure such incidents are avoided in the future.\nCustomer: Thank you, Isabella. I hope these issues can be resolved.\nAgent: I completely understand your frustration, Emily. Rest assured, I will do my best to ensure a satisfactory resolution for you. If there's anything else you'd like to add or any other concerns you have, please let me know.\nCustomer: No, that's all for now. I appreciate your help and attention to these matters.\nAgent: You're welcome, Emily. I will keep you updated on the progress of your case. Thank you for contacting Woodgrove Travel and have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610103424.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610103424.json new file mode 100644 index 00000000..4d66ffd0 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610103424.json @@ -0,0 +1,169 @@ +{ + "AgentName": "Liam Johnson", + "AgentId": "YVS2EM", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-160-9402", + "Conversation": { + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Messages": [ + { + "Id": "c601ca22-26b1-41b9-9bb0-d528b2b495d3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T10:34:57.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1f679b30-ee6a-4c90-a596-fec71f60e394", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T10:37:26.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "Hi Liam, my name is Emily Simmons. I recently had a trip with your agency and I have a complaint regarding my hotel stay.", + "UserId": "999-160-9402", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aac061d9-1c8c-4e96-b31d-871214527f4f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T10:39:02.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered at the hotel?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0f9e0e3d-b884-4b8d-b39b-cac6799ea608", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T10:41:22.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "Sure, I traveled from San Francisco to New York City last week. The hotel I stayed in was Fabrikam Hotel. The room was not clean when I checked in, and the staff was not helpful in resolving the issue. It was a very disappointing experience.", + "UserId": "999-160-9402", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e46abd23-89f9-4de6-95c6-a47f794158a0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T10:43:22.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "I apologize for the inconvenience you faced, Emily. It's understandable that such an experience would be frustrating. Let me investigate and see what I can do to resolve this for you.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0614ea2d-3b5f-43fb-bdc7-38b84dd74a2b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T10:45:30.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "Thank you, Liam. I appreciate your help.", + "UserId": "999-160-9402", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7f0a260c-7fcb-4aef-96a0-11d8ea3e0433", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T10:46:14.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "I have reached out to Fabrikam Hotel regarding your complaint, Emily. They have acknowledged the issue and assured me that they will take appropriate action to address it. They apologize for the inconvenience caused.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d91cef01-3c60-472c-b78a-a6dd2cbacc1d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T10:48:14.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "That's good to hear, Liam. I hope they improve their services for future guests. Is there anything else I need to do?", + "UserId": "999-160-9402", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c54f8fc2-332d-4737-8180-f04de164392c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T10:49:40.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "No, Emily. I have made a note of your complaint and our team will follow up with you regarding any further updates. Once again, I apologize for the inconvenience you faced and appreciate your understanding.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f82f1f63-b68f-4d72-a2f6-031152923f83", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T10:51:19.9202886-07:00", + "ConversationId": "a99695f0-6748-43ca-88ff-e9ae9fcb51d3", + "Value": "Thank you for your assistance, Liam. I hope the issue gets resolved soon.", + "UserId": "999-160-9402", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-10T10:34:24.9202886-07:00", + "EndTime": "2024-06-10T10:51:19.9202886-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?Hi Liam, my name is Emily Simmons. I recently had a trip with your agency and I have a complaint regarding my hotel stay.I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered at the hotel?Sure, I traveled from San Francisco to New York City last week. The hotel I stayed in was Fabrikam Hotel. The room was not clean when I checked in, and the staff was not helpful in resolving the issue. It was a very disappointing experience.I apologize for the inconvenience you faced, Emily. It's understandable that such an experience would be frustrating. Let me investigate and see what I can do to resolve this for you.Thank you, Liam. I appreciate your help.I have reached out to Fabrikam Hotel regarding your complaint, Emily. They have acknowledged the issue and assured me that they will take appropriate action to address it. They apologize for the inconvenience caused.That's good to hear, Liam. I hope they improve their services for future guests. Is there anything else I need to do?No, Emily. I have made a note of your complaint and our team will follow up with you regarding any further updates. Once again, I apologize for the inconvenience you faced and appreciate your understanding.Thank you for your assistance, Liam. I hope the issue gets resolved soon.", + "Merged_content_user": "Hi Liam, my name is Emily Simmons. I recently had a trip with your agency and I have a complaint regarding my hotel stay.Sure, I traveled from San Francisco to New York City last week. The hotel I stayed in was Fabrikam Hotel. The room was not clean when I checked in, and the staff was not helpful in resolving the issue. It was a very disappointing experience.Thank you, Liam. I appreciate your help.That's good to hear, Liam. I hope they improve their services for future guests. Is there anything else I need to do?Thank you for your assistance, Liam. I hope the issue gets resolved soon.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered at the hotel?I apologize for the inconvenience you faced, Emily. It's understandable that such an experience would be frustrating. Let me investigate and see what I can do to resolve this for you.I have reached out to Fabrikam Hotel regarding your complaint, Emily. They have acknowledged the issue and assured me that they will take appropriate action to address it. They apologize for the inconvenience caused.No, Emily. I have made a note of your complaint and our team will follow up with you regarding any further updates. Once again, I apologize for the inconvenience you faced and appreciate your understanding.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Emily Simmons. I recently had a trip with your agency and I have a complaint regarding my hotel stay.\nAgent: I'm sorry to hear that, Emily. Could you please provide me with the details of your trip and the issue you encountered at the hotel?\nCustomer: Sure, I traveled from San Francisco to New York City last week. The hotel I stayed in was Fabrikam Hotel. The room was not clean when I checked in, and the staff was not helpful in resolving the issue. It was a very disappointing experience.\nAgent: I apologize for the inconvenience you faced, Emily. It's understandable that such an experience would be frustrating. Let me investigate and see what I can do to resolve this for you.\nCustomer: Thank you, Liam. I appreciate your help.\nAgent: I have reached out to Fabrikam Hotel regarding your complaint, Emily. They have acknowledged the issue and assured me that they will take appropriate action to address it. They apologize for the inconvenience caused.\nCustomer: That's good to hear, Liam. I hope they improve their services for future guests. Is there anything else I need to do?\nAgent: No, Emily. I have made a note of your complaint and our team will follow up with you regarding any further updates. Once again, I apologize for the inconvenience you faced and appreciate your understanding.\nCustomer: Thank you for your assistance, Liam. I hope the issue gets resolved soon.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610152216.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610152216.json new file mode 100644 index 00000000..20177743 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240610152216.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Ethan James", + "AgentId": "MVWR6H", + "Team": "Northeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-750-1202", + "Conversation": { + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Messages": [ + { + "Id": "4a71a219-1a05-4615-a91b-06f4a444567d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:23:56.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Ethan James. How can I assist you today?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "592f099b-1516-49ee-b5f2-c81c48484d1c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T15:26:05.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "Hi Ethan, my name is Jennifer Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight.", + "UserId": "999-750-1202", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "237e62e3-8140-4fe3-8a0c-454104ed7887", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:26:54.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "I'm sorry to hear that, Jennifer. Could you please provide me with the details of your flight?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cc26e113-9210-4e32-817d-e23e1b3e1225", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T15:29:47.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "I flew with Contoso Airways, flight number CA123, on September 25th. The flight was scheduled to depart at 9:00 AM.", + "UserId": "999-750-1202", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dbac2827-7bdb-48bc-9038-bf3a04e22218", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:31:13.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "I apologize for any inconvenience you experienced during your flight, Jennifer. Could you please elaborate on the issues you encountered?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a1d07125-6310-4654-9522-34b7852b417c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T15:32:54.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "First of all, the flight was delayed for over two hours without any proper explanation. Then, when we finally boarded the plane, the seats were extremely uncomfortable. The flight attendants were rude and the overall experience was just terrible.", + "UserId": "999-750-1202", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b7833e5b-e80a-48ff-a915-78f6154a5249", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:33:27.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "I'm truly sorry for the inconvenience and discomfort you faced, Jennifer. Let me check what I can do to address your concerns.", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "745d4ad2-4c72-4d67-8e08-6b6e10dd0154", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T15:34:03.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "Thank you, Ethan. I really hope something can be done about this.", + "UserId": "999-750-1202", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e106148b-571b-4354-a13c-98924a81a193", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:36:46.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "I understand your frustration, Jennifer. Let me speak with Contoso Airways and see if they can provide any compensation or assistance for the inconvenience you faced. I'll contact you within 24 hours to provide an update. Is there anything else I can assist you with?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "51a89d5a-e93b-45fe-a6eb-807a84ec7dc9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-10T15:38:08.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "No, that would be all for now. Thank you for your help, Ethan.", + "UserId": "999-750-1202", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf73fc0f-b816-4722-8540-9ea77cbe5dce", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-10T15:40:39.5096009-07:00", + "ConversationId": "54edeedb-85df-454a-959e-07f07e3180d1", + "Value": "You're welcome, Jennifer. I'll do my best to resolve this for you. Have a great day!", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-10T15:22:16.5096009-07:00", + "EndTime": "2024-06-10T15:40:39.5096009-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Ethan James. How can I assist you today?Hi Ethan, my name is Jennifer Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight.I'm sorry to hear that, Jennifer. Could you please provide me with the details of your flight?I flew with Contoso Airways, flight number CA123, on September 25th. The flight was scheduled to depart at 9:00 AM.I apologize for any inconvenience you experienced during your flight, Jennifer. Could you please elaborate on the issues you encountered?First of all, the flight was delayed for over two hours without any proper explanation. Then, when we finally boarded the plane, the seats were extremely uncomfortable. The flight attendants were rude and the overall experience was just terrible.I'm truly sorry for the inconvenience and discomfort you faced, Jennifer. Let me check what I can do to address your concerns.Thank you, Ethan. I really hope something can be done about this.I understand your frustration, Jennifer. Let me speak with Contoso Airways and see if they can provide any compensation or assistance for the inconvenience you faced. I'll contact you within 24 hours to provide an update. Is there anything else I can assist you with?No, that would be all for now. Thank you for your help, Ethan.You're welcome, Jennifer. I'll do my best to resolve this for you. Have a great day!", + "Merged_content_user": "Hi Ethan, my name is Jennifer Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight.I flew with Contoso Airways, flight number CA123, on September 25th. The flight was scheduled to depart at 9:00 AM.First of all, the flight was delayed for over two hours without any proper explanation. Then, when we finally boarded the plane, the seats were extremely uncomfortable. The flight attendants were rude and the overall experience was just terrible.Thank you, Ethan. I really hope something can be done about this.No, that would be all for now. Thank you for your help, Ethan.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Ethan James. How can I assist you today?I'm sorry to hear that, Jennifer. Could you please provide me with the details of your flight?I apologize for any inconvenience you experienced during your flight, Jennifer. Could you please elaborate on the issues you encountered?I'm truly sorry for the inconvenience and discomfort you faced, Jennifer. Let me check what I can do to address your concerns.I understand your frustration, Jennifer. Let me speak with Contoso Airways and see if they can provide any compensation or assistance for the inconvenience you faced. I'll contact you within 24 hours to provide an update. Is there anything else I can assist you with?You're welcome, Jennifer. I'll do my best to resolve this for you. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Ethan James. How can I assist you today?\nCustomer: Hi Ethan, my name is Jennifer Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with my flight.\nAgent: I'm sorry to hear that, Jennifer. Could you please provide me with the details of your flight?\nCustomer: I flew with Contoso Airways, flight number CA123, on September 25th. The flight was scheduled to depart at 9:00 AM.\nAgent: I apologize for any inconvenience you experienced during your flight, Jennifer. Could you please elaborate on the issues you encountered?\nCustomer: First of all, the flight was delayed for over two hours without any proper explanation. Then, when we finally boarded the plane, the seats were extremely uncomfortable. The flight attendants were rude and the overall experience was just terrible.\nAgent: I'm truly sorry for the inconvenience and discomfort you faced, Jennifer. Let me check what I can do to address your concerns.\nCustomer: Thank you, Ethan. I really hope something can be done about this.\nAgent: I understand your frustration, Jennifer. Let me speak with Contoso Airways and see if they can provide any compensation or assistance for the inconvenience you faced. I'll contact you within 24 hours to provide an update. Is there anything else I can assist you with?\nCustomer: No, that would be all for now. Thank you for your help, Ethan.\nAgent: You're welcome, Jennifer. I'll do my best to resolve this for you. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611022747.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611022747.json new file mode 100644 index 00000000..6cf29370 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611022747.json @@ -0,0 +1,274 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-726-7601", + "Conversation": { + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Messages": [ + { + "Id": "a1baab0a-27e5-489c-909e-be4b33e76387", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:29:40.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ddbfb907-9950-4184-bd6e-d10efc621ee0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:30:34.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York and I had a terrible experience with the airline and hotel.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ee7c32bb-7d6d-4ac6-9fc0-31676c43d159", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:32:07.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "74a14a29-952a-430d-b7aa-a865ba70e299", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:34:15.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Sure, I booked my flight with Contoso Airways, and the flight was delayed by 3 hours. This caused a lot of inconvenience for me as I had important meetings to attend in New York.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a37affe5-8300-4e8a-90cf-20cb27c40077", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:36:13.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check if there's any compensation available for the delay. Could you please provide me with your flight details, such as the flight number and departure date and time?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1ede43a8-5405-431a-bd11-638be0610619", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:38:33.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "My flight number was CA123 and it was scheduled to depart from Los Angeles on July 5th at 10:00 AM.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62fc625b-8edc-4b18-b266-6b98edfbc995", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:41:16.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Thank you for providing the details, Emily. I will contact Contoso Airways on your behalf and inquire about their compensation policy for delayed flights. Can I have your contact information so that I can update you once I have more information?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "64e35bee-7e0f-4017-9a7d-9afc85f2d260", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:42:50.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Sure, my email address is emilyjohnson@example.com and my phone number is (555) 123-4567.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "272d9824-d2b4-4c68-a658-9ceec8784777", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:45:40.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Thank you, Emily. I will contact you as soon as I receive a response from Contoso Airways regarding the compensation for the flight delay. Now, could you please provide me with the details of the hotel where you had a bad experience?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e23371c0-c15b-4e72-9c35-6daecbb681ba", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:47:41.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "I stayed at Fabrikam Hotel in New York from July 5th to July 8th. The room was not clean and the staff was unfriendly and uncooperative.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4540d0c7-155b-4fcc-83f3-c3d353e73002", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:48:12.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "I apologize for the unpleasant experience at the hotel, Emily. Let me investigate this matter further. Can you please provide me with your reservation number and the exact dates of your stay?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "39e6586e-3d99-4e98-8d95-b29bbece053c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:49:57.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "My reservation number was 123456789 and I stayed at Fabrikam Hotel from July 5th to July 8th.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d51436ec-725f-4744-b535-741b734d0c7e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:52:52.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Thank you for providing the details, Emily. I will reach out to Fabrikam Hotel and address your concerns about cleanliness and staff behavior. Could you also share your preferred method of contact for updates regarding the hotel?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e40931b5-f869-4cdb-a6ad-92767e79c3b2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:54:49.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "You can contact me via email. My email address is emilyjohnson@example.com.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c2f26bf1-0b24-45a7-a815-6b45f445b9bc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:57:13.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "Thank you, Emily. I will investigate both the flight delay with Contoso Airways and the issues at Fabrikam Hotel. I apologize again for the inconveniences you faced during your trip. I will personally follow up with you via email as soon as I have updates on both matters. Is there anything else I can assist you with?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "46d4d095-5859-4f38-8da7-a3b84fdadb51", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T02:58:56.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "No, that's all for now. Thank you for your help, Mason. I appreciate it.", + "UserId": "999-726-7601", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ec60c823-ee81-4d60-b04a-009d8fc2621f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T02:59:58.238308-07:00", + "ConversationId": "d732a422-f008-4468-84a1-f43a9b13f279", + "Value": "You're welcome, Emily. I'm here to help. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-11T02:27:47.238308-07:00", + "EndTime": "2024-06-11T02:59:58.238308-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York and I had a terrible experience with the airline and hotel.I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened?Sure, I booked my flight with Contoso Airways, and the flight was delayed by 3 hours. This caused a lot of inconvenience for me as I had important meetings to attend in New York.I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check if there's any compensation available for the delay. Could you please provide me with your flight details, such as the flight number and departure date and time?My flight number was CA123 and it was scheduled to depart from Los Angeles on July 5th at 10:00 AM.Thank you for providing the details, Emily. I will contact Contoso Airways on your behalf and inquire about their compensation policy for delayed flights. Can I have your contact information so that I can update you once I have more information?Sure, my email address is emilyjohnson@example.com and my phone number is (555) 123-4567.Thank you, Emily. I will contact you as soon as I receive a response from Contoso Airways regarding the compensation for the flight delay. Now, could you please provide me with the details of the hotel where you had a bad experience?I stayed at Fabrikam Hotel in New York from July 5th to July 8th. The room was not clean and the staff was unfriendly and uncooperative.I apologize for the unpleasant experience at the hotel, Emily. Let me investigate this matter further. Can you please provide me with your reservation number and the exact dates of your stay?My reservation number was 123456789 and I stayed at Fabrikam Hotel from July 5th to July 8th.Thank you for providing the details, Emily. I will reach out to Fabrikam Hotel and address your concerns about cleanliness and staff behavior. Could you also share your preferred method of contact for updates regarding the hotel?You can contact me via email. My email address is emilyjohnson@example.com.Thank you, Emily. I will investigate both the flight delay with Contoso Airways and the issues at Fabrikam Hotel. I apologize again for the inconveniences you faced during your trip. I will personally follow up with you via email as soon as I have updates on both matters. Is there anything else I can assist you with?No, that's all for now. Thank you for your help, Mason. I appreciate it.You're welcome, Emily. I'm here to help. Have a great day!", + "Merged_content_user": "Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York and I had a terrible experience with the airline and hotel.Sure, I booked my flight with Contoso Airways, and the flight was delayed by 3 hours. This caused a lot of inconvenience for me as I had important meetings to attend in New York.My flight number was CA123 and it was scheduled to depart from Los Angeles on July 5th at 10:00 AM.Sure, my email address is emilyjohnson@example.com and my phone number is (555) 123-4567.I stayed at Fabrikam Hotel in New York from July 5th to July 8th. The room was not clean and the staff was unfriendly and uncooperative.My reservation number was 123456789 and I stayed at Fabrikam Hotel from July 5th to July 8th.You can contact me via email. My email address is emilyjohnson@example.com.No, that's all for now. Thank you for your help, Mason. I appreciate it.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened?I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check if there's any compensation available for the delay. Could you please provide me with your flight details, such as the flight number and departure date and time?Thank you for providing the details, Emily. I will contact Contoso Airways on your behalf and inquire about their compensation policy for delayed flights. Can I have your contact information so that I can update you once I have more information?Thank you, Emily. I will contact you as soon as I receive a response from Contoso Airways regarding the compensation for the flight delay. Now, could you please provide me with the details of the hotel where you had a bad experience?I apologize for the unpleasant experience at the hotel, Emily. Let me investigate this matter further. Can you please provide me with your reservation number and the exact dates of your stay?Thank you for providing the details, Emily. I will reach out to Fabrikam Hotel and address your concerns about cleanliness and staff behavior. Could you also share your preferred method of contact for updates regarding the hotel?Thank you, Emily. I will investigate both the flight delay with Contoso Airways and the issues at Fabrikam Hotel. I apologize again for the inconveniences you faced during your trip. I will personally follow up with you via email as soon as I have updates on both matters. Is there anything else I can assist you with?You're welcome, Emily. I'm here to help. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?\nCustomer: Hi Mason, my name is Emily Johnson. I recently traveled from Los Angeles to New York and I had a terrible experience with the airline and hotel.\nAgent: I'm sorry to hear that, Emily. Could you please provide me with some more details about what happened?\nCustomer: Sure, I booked my flight with Contoso Airways, and the flight was delayed by 3 hours. This caused a lot of inconvenience for me as I had important meetings to attend in New York.\nAgent: I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check if there's any compensation available for the delay. Could you please provide me with your flight details, such as the flight number and departure date and time?\nCustomer: My flight number was CA123 and it was scheduled to depart from Los Angeles on July 5th at 10:00 AM.\nAgent: Thank you for providing the details, Emily. I will contact Contoso Airways on your behalf and inquire about their compensation policy for delayed flights. Can I have your contact information so that I can update you once I have more information?\nCustomer: Sure, my email address is emilyjohnson@example.com and my phone number is (555) 123-4567.\nAgent: Thank you, Emily. I will contact you as soon as I receive a response from Contoso Airways regarding the compensation for the flight delay. Now, could you please provide me with the details of the hotel where you had a bad experience?\nCustomer: I stayed at Fabrikam Hotel in New York from July 5th to July 8th. The room was not clean and the staff was unfriendly and uncooperative.\nAgent: I apologize for the unpleasant experience at the hotel, Emily. Let me investigate this matter further. Can you please provide me with your reservation number and the exact dates of your stay?\nCustomer: My reservation number was 123456789 and I stayed at Fabrikam Hotel from July 5th to July 8th.\nAgent: Thank you for providing the details, Emily. I will reach out to Fabrikam Hotel and address your concerns about cleanliness and staff behavior. Could you also share your preferred method of contact for updates regarding the hotel?\nCustomer: You can contact me via email. My email address is emilyjohnson@example.com.\nAgent: Thank you, Emily. I will investigate both the flight delay with Contoso Airways and the issues at Fabrikam Hotel. I apologize again for the inconveniences you faced during your trip. I will personally follow up with you via email as soon as I have updates on both matters. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your help, Mason. I appreciate it.\nAgent: You're welcome, Emily. I'm here to help. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611112040.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611112040.json new file mode 100644 index 00000000..9a508c66 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611112040.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-291-7557", + "Conversation": { + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Messages": [ + { + "Id": "92986e2c-cfff-492e-9694-f0ef2435ae60", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:21:46.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "97de0fa2-6b40-428d-8f21-4ca9dc1d3533", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:22:42.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Hi Isaac, my name is Samantha Roberts. I'm calling to discuss my upcoming trip.", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ea4e9993-56fb-403b-add4-fcf06b9049b3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:23:40.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Of course, Samantha. I'm here to help. Could you please let me know the origin and destination cities for your trip?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b619948b-fdb3-46c8-a23f-1f17736ff560", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:26:07.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "I'll be flying from New York City to Los Angeles.", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ea695e62-f172-4222-be8a-d6c89d44ddce", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:28:03.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Great! Do you have any specific dates or preferences for your travel?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8100dbe2-4b67-4751-93b9-722167ecf1c3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:29:30.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "I'm looking to travel on July 20th and return on July 25th. As for preferences, I'm open to suggestions.", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f7d4dc65-929b-414a-8654-348c44702cc1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:30:14.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Alright, Samantha. Let me check the available options for you. Please hold on for a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf492b42-4fbc-4de8-91b8-a0f3b49b339d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:33:12.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Sure, take your time.", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2755f665-1c73-4cd1-b723-0a5c46cd5ecc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:35:34.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Thank you for waiting, Samantha. I have a couple of flight options for you. The first option is with Contoso Airways, flight CT123 departing from JFK Airport at 9:00 AM on July 20th and returning on July 25th at 6:00 PM. The second option is with Northwind Airlines, flight NW456 departing from LaGuardia Airport at 11:30 AM on July 20th and returning on July 25th at 8:30 PM. Both options have reasonable fares and good customer reviews.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "389d2ad3-d9e9-42ea-9fcc-181ea060d4d2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:37:14.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Thank you, Isaac. Can you also recommend some hotels for me to consider?", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f1f44357-0d7f-43a1-a624-8e1e3ff100c5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:39:40.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Certainly, Samantha. I can suggest a few hotels near your destination. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Let me know if you have any preferences in terms of location, budget, or amenities so that I can narrow down the options for you.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0cc57752-cb02-4337-b2a2-1efde3257b46", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:41:23.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "I would prefer a hotel with a good location and reasonable pricing. Could you please provide some more details about Fabrikam Hotel and Lamna Suites?", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7481504a-4540-4d80-ad8b-c19e49b714e5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:44:15.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Certainly, Samantha. Fabrikam Hotel is a 4-star hotel located in the heart of downtown Los Angeles. It offers modern amenities, an on-site restaurant, and excellent views of the city. The reservation number for Fabrikam Hotel is 123456789 and your stay would be from July 20th to July 25th. As for Lamna Suites, it is a 5-star luxury hotel located near the beach. It offers spacious rooms, a rooftop pool, and a spa. The reservation number for Lamna Suites is 987654321 and your stay would be from July 20th to July 25th as well.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "22343b9c-8fe0-4bc1-903e-f88981286909", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T11:46:10.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "Thank you for the information, Isaac. I appreciate your help in finding the best options for my trip. I will take some time to consider and make a decision.", + "UserId": "999-291-7557", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c7175309-62d6-440e-b0d9-7e312517f379", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T11:48:12.8912957-07:00", + "ConversationId": "0d26be5c-bb27-4ae3-82a3-0bab66028530", + "Value": "You're welcome, Samantha. Please take your time and feel free to call back if you have any further questions or need assistance with the booking. Have a great day!", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-11T11:20:40.8912957-07:00", + "EndTime": "2024-06-11T11:48:12.8912957-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?Hi Isaac, my name is Samantha Roberts. I'm calling to discuss my upcoming trip.Of course, Samantha. I'm here to help. Could you please let me know the origin and destination cities for your trip?I'll be flying from New York City to Los Angeles.Great! Do you have any specific dates or preferences for your travel?I'm looking to travel on July 20th and return on July 25th. As for preferences, I'm open to suggestions.Alright, Samantha. Let me check the available options for you. Please hold on for a moment.Sure, take your time.Thank you for waiting, Samantha. I have a couple of flight options for you. The first option is with Contoso Airways, flight CT123 departing from JFK Airport at 9:00 AM on July 20th and returning on July 25th at 6:00 PM. The second option is with Northwind Airlines, flight NW456 departing from LaGuardia Airport at 11:30 AM on July 20th and returning on July 25th at 8:30 PM. Both options have reasonable fares and good customer reviews.Thank you, Isaac. Can you also recommend some hotels for me to consider?Certainly, Samantha. I can suggest a few hotels near your destination. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Let me know if you have any preferences in terms of location, budget, or amenities so that I can narrow down the options for you.I would prefer a hotel with a good location and reasonable pricing. Could you please provide some more details about Fabrikam Hotel and Lamna Suites?Certainly, Samantha. Fabrikam Hotel is a 4-star hotel located in the heart of downtown Los Angeles. It offers modern amenities, an on-site restaurant, and excellent views of the city. The reservation number for Fabrikam Hotel is 123456789 and your stay would be from July 20th to July 25th. As for Lamna Suites, it is a 5-star luxury hotel located near the beach. It offers spacious rooms, a rooftop pool, and a spa. The reservation number for Lamna Suites is 987654321 and your stay would be from July 20th to July 25th as well.Thank you for the information, Isaac. I appreciate your help in finding the best options for my trip. I will take some time to consider and make a decision.You're welcome, Samantha. Please take your time and feel free to call back if you have any further questions or need assistance with the booking. Have a great day!", + "Merged_content_user": "Hi Isaac, my name is Samantha Roberts. I'm calling to discuss my upcoming trip.I'll be flying from New York City to Los Angeles.I'm looking to travel on July 20th and return on July 25th. As for preferences, I'm open to suggestions.Sure, take your time.Thank you, Isaac. Can you also recommend some hotels for me to consider?I would prefer a hotel with a good location and reasonable pricing. Could you please provide some more details about Fabrikam Hotel and Lamna Suites?Thank you for the information, Isaac. I appreciate your help in finding the best options for my trip. I will take some time to consider and make a decision.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?Of course, Samantha. I'm here to help. Could you please let me know the origin and destination cities for your trip?Great! Do you have any specific dates or preferences for your travel?Alright, Samantha. Let me check the available options for you. Please hold on for a moment.Thank you for waiting, Samantha. I have a couple of flight options for you. The first option is with Contoso Airways, flight CT123 departing from JFK Airport at 9:00 AM on July 20th and returning on July 25th at 6:00 PM. The second option is with Northwind Airlines, flight NW456 departing from LaGuardia Airport at 11:30 AM on July 20th and returning on July 25th at 8:30 PM. Both options have reasonable fares and good customer reviews.Certainly, Samantha. I can suggest a few hotels near your destination. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Let me know if you have any preferences in terms of location, budget, or amenities so that I can narrow down the options for you.Certainly, Samantha. Fabrikam Hotel is a 4-star hotel located in the heart of downtown Los Angeles. It offers modern amenities, an on-site restaurant, and excellent views of the city. The reservation number for Fabrikam Hotel is 123456789 and your stay would be from July 20th to July 25th. As for Lamna Suites, it is a 5-star luxury hotel located near the beach. It offers spacious rooms, a rooftop pool, and a spa. The reservation number for Lamna Suites is 987654321 and your stay would be from July 20th to July 25th as well.You're welcome, Samantha. Please take your time and feel free to call back if you have any further questions or need assistance with the booking. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?\nCustomer: Hi Isaac, my name is Samantha Roberts. I'm calling to discuss my upcoming trip.\nAgent: Of course, Samantha. I'm here to help. Could you please let me know the origin and destination cities for your trip?\nCustomer: I'll be flying from New York City to Los Angeles.\nAgent: Great! Do you have any specific dates or preferences for your travel?\nCustomer: I'm looking to travel on July 20th and return on July 25th. As for preferences, I'm open to suggestions.\nAgent: Alright, Samantha. Let me check the available options for you. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Thank you for waiting, Samantha. I have a couple of flight options for you. The first option is with Contoso Airways, flight CT123 departing from JFK Airport at 9:00 AM on July 20th and returning on July 25th at 6:00 PM. The second option is with Northwind Airlines, flight NW456 departing from LaGuardia Airport at 11:30 AM on July 20th and returning on July 25th at 8:30 PM. Both options have reasonable fares and good customer reviews.\nCustomer: Thank you, Isaac. Can you also recommend some hotels for me to consider?\nAgent: Certainly, Samantha. I can suggest a few hotels near your destination. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Let me know if you have any preferences in terms of location, budget, or amenities so that I can narrow down the options for you.\nCustomer: I would prefer a hotel with a good location and reasonable pricing. Could you please provide some more details about Fabrikam Hotel and Lamna Suites?\nAgent: Certainly, Samantha. Fabrikam Hotel is a 4-star hotel located in the heart of downtown Los Angeles. It offers modern amenities, an on-site restaurant, and excellent views of the city. The reservation number for Fabrikam Hotel is 123456789 and your stay would be from July 20th to July 25th. As for Lamna Suites, it is a 5-star luxury hotel located near the beach. It offers spacious rooms, a rooftop pool, and a spa. The reservation number for Lamna Suites is 987654321 and your stay would be from July 20th to July 25th as well.\nCustomer: Thank you for the information, Isaac. I appreciate your help in finding the best options for my trip. I will take some time to consider and make a decision.\nAgent: You're welcome, Samantha. Please take your time and feel free to call back if you have any further questions or need assistance with the booking. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611182606.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611182606.json new file mode 100644 index 00000000..edf5fa69 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240611182606.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-139-3433", + "Conversation": { + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Messages": [ + { + "Id": "db3c6cb5-2385-46d2-92a5-c2219d58daf3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:28:49.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f8a67431-f27f-4023-81d0-3671ee8cbc8f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T18:31:14.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Hi Mason, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to express my frustration and see if there's anything you can do to help.", + "UserId": "999-139-3433", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b552001a-fba9-415b-87e3-c983d61f0296", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:31:59.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "I'm sorry to hear that, Sarah. I understand how frustrating it can be when things don't go as planned during a trip. Could you please provide me with some details about your experience? Let's see how we can resolve this for you.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8e5697c0-07a9-4543-b843-d69550868ae2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T18:34:38.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Sure, where do I start? First, my flight with Contoso Airways was delayed for three hours without any proper explanation. It caused a lot of inconvenience and made me miss an important meeting in Los Angeles.", + "UserId": "999-139-3433", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7dc510be-9c3a-4a0f-b2af-a38815ff3a1c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:35:28.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "I'm sorry to hear about the delay, Sarah. Flight delays can be quite frustrating, especially when they cause you to miss important events. Let me check if there's any compensation or alternative solutions available for you.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7509a4bc-6ffe-444d-a452-3325a0a7475f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T18:37:43.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Thank you, I appreciate that. Additionally, the hotel I stayed at, Fabrikam Hotel, was not up to my expectations. The room was unclean, the staff was unhelpful, and the overall experience was disappointing.", + "UserId": "999-139-3433", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8924a3fc-d9ff-45b6-8531-29a56dfb557d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:40:36.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "I apologize for the inconvenience caused by the hotel, Sarah. It's really disappointing when the accommodation doesn't meet your expectations. Let me see what I can do to address this issue with the hotel management.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eaf319a9-26e8-462f-bd52-102d0e570c75", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T18:41:55.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Thank you, Mason. I would appreciate any assistance you can provide. This entire trip has been quite frustrating for me.", + "UserId": "999-139-3433", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b461430e-d4b9-49de-9541-d6594948fac8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:43:08.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "I completely understand, Sarah. Travel mishaps can really put a damper on your overall experience. I'll make sure to escalate your concerns with both the airline and the hotel. Please allow me some time to investigate and get back to you with a suitable resolution.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a78fa114-24e6-4a9e-b165-a27ea478c6cc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-11T18:45:01.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "Thank you, Mason. I appreciate your understanding and assistance. I'll be waiting to hear from you.", + "UserId": "999-139-3433", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f8cfd999-e066-4236-9047-819579892c01", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-11T18:47:23.9957216-07:00", + "ConversationId": "6b0de599-1df1-4f54-83f2-873753a2f4e8", + "Value": "You're welcome, Sarah. I will do my best to resolve this matter for you as quickly as possible. Thank you for your patience. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-11T18:26:06.9957216-07:00", + "EndTime": "2024-06-11T18:47:23.9957216-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?Hi Mason, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to express my frustration and see if there's anything you can do to help.I'm sorry to hear that, Sarah. I understand how frustrating it can be when things don't go as planned during a trip. Could you please provide me with some details about your experience? Let's see how we can resolve this for you.Sure, where do I start? First, my flight with Contoso Airways was delayed for three hours without any proper explanation. It caused a lot of inconvenience and made me miss an important meeting in Los Angeles.I'm sorry to hear about the delay, Sarah. Flight delays can be quite frustrating, especially when they cause you to miss important events. Let me check if there's any compensation or alternative solutions available for you.Thank you, I appreciate that. Additionally, the hotel I stayed at, Fabrikam Hotel, was not up to my expectations. The room was unclean, the staff was unhelpful, and the overall experience was disappointing.I apologize for the inconvenience caused by the hotel, Sarah. It's really disappointing when the accommodation doesn't meet your expectations. Let me see what I can do to address this issue with the hotel management.Thank you, Mason. I would appreciate any assistance you can provide. This entire trip has been quite frustrating for me.I completely understand, Sarah. Travel mishaps can really put a damper on your overall experience. I'll make sure to escalate your concerns with both the airline and the hotel. Please allow me some time to investigate and get back to you with a suitable resolution.Thank you, Mason. I appreciate your understanding and assistance. I'll be waiting to hear from you.You're welcome, Sarah. I will do my best to resolve this matter for you as quickly as possible. Thank you for your patience. Have a great day!", + "Merged_content_user": "Hi Mason, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to express my frustration and see if there's anything you can do to help.Sure, where do I start? First, my flight with Contoso Airways was delayed for three hours without any proper explanation. It caused a lot of inconvenience and made me miss an important meeting in Los Angeles.Thank you, I appreciate that. Additionally, the hotel I stayed at, Fabrikam Hotel, was not up to my expectations. The room was unclean, the staff was unhelpful, and the overall experience was disappointing.Thank you, Mason. I would appreciate any assistance you can provide. This entire trip has been quite frustrating for me.Thank you, Mason. I appreciate your understanding and assistance. I'll be waiting to hear from you.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?I'm sorry to hear that, Sarah. I understand how frustrating it can be when things don't go as planned during a trip. Could you please provide me with some details about your experience? Let's see how we can resolve this for you.I'm sorry to hear about the delay, Sarah. Flight delays can be quite frustrating, especially when they cause you to miss important events. Let me check if there's any compensation or alternative solutions available for you.I apologize for the inconvenience caused by the hotel, Sarah. It's really disappointing when the accommodation doesn't meet your expectations. Let me see what I can do to address this issue with the hotel management.I completely understand, Sarah. Travel mishaps can really put a damper on your overall experience. I'll make sure to escalate your concerns with both the airline and the hotel. Please allow me some time to investigate and get back to you with a suitable resolution.You're welcome, Sarah. I will do my best to resolve this matter for you as quickly as possible. Thank you for your patience. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mason White. How may I assist you today?\nCustomer: Hi Mason, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to express my frustration and see if there's anything you can do to help.\nAgent: I'm sorry to hear that, Sarah. I understand how frustrating it can be when things don't go as planned during a trip. Could you please provide me with some details about your experience? Let's see how we can resolve this for you.\nCustomer: Sure, where do I start? First, my flight with Contoso Airways was delayed for three hours without any proper explanation. It caused a lot of inconvenience and made me miss an important meeting in Los Angeles.\nAgent: I'm sorry to hear about the delay, Sarah. Flight delays can be quite frustrating, especially when they cause you to miss important events. Let me check if there's any compensation or alternative solutions available for you.\nCustomer: Thank you, I appreciate that. Additionally, the hotel I stayed at, Fabrikam Hotel, was not up to my expectations. The room was unclean, the staff was unhelpful, and the overall experience was disappointing.\nAgent: I apologize for the inconvenience caused by the hotel, Sarah. It's really disappointing when the accommodation doesn't meet your expectations. Let me see what I can do to address this issue with the hotel management.\nCustomer: Thank you, Mason. I would appreciate any assistance you can provide. This entire trip has been quite frustrating for me.\nAgent: I completely understand, Sarah. Travel mishaps can really put a damper on your overall experience. I'll make sure to escalate your concerns with both the airline and the hotel. Please allow me some time to investigate and get back to you with a suitable resolution.\nCustomer: Thank you, Mason. I appreciate your understanding and assistance. I'll be waiting to hear from you.\nAgent: You're welcome, Sarah. I will do my best to resolve this matter for you as quickly as possible. Thank you for your patience. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612011342.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612011342.json new file mode 100644 index 00000000..39788c21 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612011342.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Amelia Hernandez", + "AgentId": "Q8BBAU", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-193-1328", + "Conversation": { + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Messages": [ + { + "Id": "396d38fb-66a6-4e00-93e4-942ace768cdd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:15:15.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Thank you for calling Woodgrove Travel. This is Amelia Hernandez. How may I assist you today?", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5f9a178c-40d5-4d4b-a841-9a0236443c39", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T01:17:33.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Hi Amelia, my name is John Smith. I recently traveled from Atlanta to Los Angeles and I had a few issues during my trip.", + "UserId": "999-193-1328", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "89f77aae-1ac2-4e7c-811a-62e619efab8f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:19:53.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "I'm sorry to hear that, John. Can you please provide me with more details about the issues you experienced?", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8605af2c-bc0c-4192-acb1-f310cbb8e00a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T01:21:04.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Sure, Amelia. Firstly, my flight with Contoso Airways, Flight CA123, was delayed by 2 hours which caused me to miss my connecting flight.", + "UserId": "999-193-1328", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a5d414a-dea5-451a-a81a-7ee31e120622", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:23:48.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "I apologize for the inconvenience caused by the flight delay, John. Let me check the available options for rebooking your connecting flight. Can you please provide me with the details of your connecting flight?", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "16985dd9-04ef-4116-b9c4-61df6b2676b9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T01:24:47.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "My connecting flight was with Northwind Airlines, Flight NW456, departing from Los Angeles to Seattle on June 5th at 11:00 AM.", + "UserId": "999-193-1328", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eab18961-abc7-4ef9-99e2-c65511bd0a5d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:25:36.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Thank you, John. I've checked the availability and there is a Northwind Airlines flight, NW789, departing at 1:00 PM on the same day. Would that be convenient for you?", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf568bd6-d073-46d8-bb7a-e2ec4bb59352", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T01:28:03.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Yes, that would work for me, Amelia. Please go ahead and book that flight for me.", + "UserId": "999-193-1328", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "613bde52-9da6-4b9c-aadd-22888602f21d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:29:19.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Great, John! I've successfully rebooked your flight. You are now confirmed on Northwind Airlines flight NW789 departing from Los Angeles to Seattle on June 5th at 1:00 PM. Your new booking reference is 123456789.", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a2b0c5b1-a5f1-48bd-8348-1f8e6d9851e7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T01:29:59.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "Thank you so much, Amelia! I appreciate your help in resolving this issue.", + "UserId": "999-193-1328", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ec75dbd-5441-40b7-b257-507de006d03b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T01:32:54.0006864-07:00", + "ConversationId": "2ca7c750-9297-4713-a432-77c8a47cfeed", + "Value": "You're welcome, John! I'm glad I could assist you. If you have any more questions or concerns, feel free to reach out to us. Have a great day!", + "UserId": "Q8BBAU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-12T01:13:42.0006864-07:00", + "EndTime": "2024-06-12T01:32:54.0006864-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Amelia Hernandez. How may I assist you today?Hi Amelia, my name is John Smith. I recently traveled from Atlanta to Los Angeles and I had a few issues during my trip.I'm sorry to hear that, John. Can you please provide me with more details about the issues you experienced?Sure, Amelia. Firstly, my flight with Contoso Airways, Flight CA123, was delayed by 2 hours which caused me to miss my connecting flight.I apologize for the inconvenience caused by the flight delay, John. Let me check the available options for rebooking your connecting flight. Can you please provide me with the details of your connecting flight?My connecting flight was with Northwind Airlines, Flight NW456, departing from Los Angeles to Seattle on June 5th at 11:00 AM.Thank you, John. I've checked the availability and there is a Northwind Airlines flight, NW789, departing at 1:00 PM on the same day. Would that be convenient for you?Yes, that would work for me, Amelia. Please go ahead and book that flight for me.Great, John! I've successfully rebooked your flight. You are now confirmed on Northwind Airlines flight NW789 departing from Los Angeles to Seattle on June 5th at 1:00 PM. Your new booking reference is 123456789.Thank you so much, Amelia! I appreciate your help in resolving this issue.You're welcome, John! I'm glad I could assist you. If you have any more questions or concerns, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Amelia, my name is John Smith. I recently traveled from Atlanta to Los Angeles and I had a few issues during my trip.Sure, Amelia. Firstly, my flight with Contoso Airways, Flight CA123, was delayed by 2 hours which caused me to miss my connecting flight.My connecting flight was with Northwind Airlines, Flight NW456, departing from Los Angeles to Seattle on June 5th at 11:00 AM.Yes, that would work for me, Amelia. Please go ahead and book that flight for me.Thank you so much, Amelia! I appreciate your help in resolving this issue.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Amelia Hernandez. How may I assist you today?I'm sorry to hear that, John. Can you please provide me with more details about the issues you experienced?I apologize for the inconvenience caused by the flight delay, John. Let me check the available options for rebooking your connecting flight. Can you please provide me with the details of your connecting flight?Thank you, John. I've checked the availability and there is a Northwind Airlines flight, NW789, departing at 1:00 PM on the same day. Would that be convenient for you?Great, John! I've successfully rebooked your flight. You are now confirmed on Northwind Airlines flight NW789 departing from Los Angeles to Seattle on June 5th at 1:00 PM. Your new booking reference is 123456789.You're welcome, John! I'm glad I could assist you. If you have any more questions or concerns, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Amelia Hernandez. How may I assist you today?\nCustomer: Hi Amelia, my name is John Smith. I recently traveled from Atlanta to Los Angeles and I had a few issues during my trip.\nAgent: I'm sorry to hear that, John. Can you please provide me with more details about the issues you experienced?\nCustomer: Sure, Amelia. Firstly, my flight with Contoso Airways, Flight CA123, was delayed by 2 hours which caused me to miss my connecting flight.\nAgent: I apologize for the inconvenience caused by the flight delay, John. Let me check the available options for rebooking your connecting flight. Can you please provide me with the details of your connecting flight?\nCustomer: My connecting flight was with Northwind Airlines, Flight NW456, departing from Los Angeles to Seattle on June 5th at 11:00 AM.\nAgent: Thank you, John. I've checked the availability and there is a Northwind Airlines flight, NW789, departing at 1:00 PM on the same day. Would that be convenient for you?\nCustomer: Yes, that would work for me, Amelia. Please go ahead and book that flight for me.\nAgent: Great, John! I've successfully rebooked your flight. You are now confirmed on Northwind Airlines flight NW789 departing from Los Angeles to Seattle on June 5th at 1:00 PM. Your new booking reference is 123456789.\nCustomer: Thank you so much, Amelia! I appreciate your help in resolving this issue.\nAgent: You're welcome, John! I'm glad I could assist you. If you have any more questions or concerns, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612060344.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612060344.json new file mode 100644 index 00000000..2ce5271c --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612060344.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Charlotte Martinez", + "AgentId": "MDQCWU", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-657-1671", + "Conversation": { + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Messages": [ + { + "Id": "562a78b2-3b07-40fa-b8e0-437cfc029195", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:06:41.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Hello, thank you for calling Woodgrove Travel agency. My name is Charlotte Martinez. How may I assist you today?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bc5276da-68ca-4c5d-91be-22834b87c209", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:08:19.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Hi Charlotte, my name is Alex Carter. I recently booked a flight and hotel through your agency, and I'm experiencing some technical issues with my reservation.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "37523f71-7742-4662-af05-a283947e752d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:09:33.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I'm sorry to hear that, Alex. Could you please provide me with your reservation number and the details of the issue you're facing?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6b500dd8-3561-42c8-b42e-8d00244c8632", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:10:38.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Sure, my reservation number is WGT1234567. The issue I'm facing is with my flight from Atlanta to New York. The flight was supposed to depart at 10:00 AM today, but I received an email saying it has been delayed.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "25b50085-9826-4ee4-9c3c-d22e59ce2875", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:13:08.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I apologize for the inconvenience, Alex. Let me check the status of your flight and provide you with the updated information.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f80ff940-7ae3-47c2-9f59-56ee5748fae8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:14:46.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Thank you, Charlotte. I appreciate your help.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "594106fe-1091-43f9-abfa-c6ed63562674", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:15:22.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I have checked the flight status, Alex. It appears that your flight on Contoso Airways with flight number CA123 has been delayed by 1 hour. The new departure time is 11:00 AM. I apologize for the inconvenience caused.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "24c5ee60-8861-4c52-b9ce-59114d09095f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:18:20.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "That's disappointing. I had important meetings scheduled in New York, and this delay will disrupt my plans. Is there any alternative flight available?", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "149c4f85-1eba-4662-887e-e716815c68c3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:19:53.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I understand your frustration, Alex. Let me check for any alternative flights for you.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "15eba4ea-0600-4d28-9fe7-561c09fdb1f5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:20:24.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Thank you, Charlotte. I appreciate your assistance.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d8afde1c-f1ee-4cc9-8161-253dc846464b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:23:06.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I have found an alternative flight for you, Alex. There is a flight with Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. Would you like me to book this flight for you?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "496e3bc5-74f2-4b7f-8ba5-429fd0cc9f4f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:24:51.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "Yes, please book that flight for me, Charlotte. I appreciate your help in finding an alternative.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1c76b4e5-5eb0-4321-b5cf-dea940d0bf6e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:27:19.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "I have successfully booked the alternative flight for you, Alex. Your new flight details are as follows: Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. I will also send you an updated itinerary via email. Is there anything else I can assist you with?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "287847d9-415e-4da8-ae2e-a42cb51d753d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T06:30:04.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "No, that's all for now, Charlotte. Thank you very much for your prompt assistance and resolving the issue. I really appreciate it.", + "UserId": "999-657-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7eee1336-7c89-4c59-a737-8ed538be623c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T06:31:37.1289703-07:00", + "ConversationId": "c5a59197-5594-4b1f-b139-53b811b29a90", + "Value": "You're welcome, Alex. I'm glad I could help. If you have any more questions or need further assistance, don't hesitate to reach out. Have a great day!", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-12T06:03:44.1289703-07:00", + "EndTime": "2024-06-12T06:31:37.1289703-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel agency. My name is Charlotte Martinez. How may I assist you today?Hi Charlotte, my name is Alex Carter. I recently booked a flight and hotel through your agency, and I'm experiencing some technical issues with my reservation.I'm sorry to hear that, Alex. Could you please provide me with your reservation number and the details of the issue you're facing?Sure, my reservation number is WGT1234567. The issue I'm facing is with my flight from Atlanta to New York. The flight was supposed to depart at 10:00 AM today, but I received an email saying it has been delayed.I apologize for the inconvenience, Alex. Let me check the status of your flight and provide you with the updated information.Thank you, Charlotte. I appreciate your help.I have checked the flight status, Alex. It appears that your flight on Contoso Airways with flight number CA123 has been delayed by 1 hour. The new departure time is 11:00 AM. I apologize for the inconvenience caused.That's disappointing. I had important meetings scheduled in New York, and this delay will disrupt my plans. Is there any alternative flight available?I understand your frustration, Alex. Let me check for any alternative flights for you.Thank you, Charlotte. I appreciate your assistance.I have found an alternative flight for you, Alex. There is a flight with Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. Would you like me to book this flight for you?Yes, please book that flight for me, Charlotte. I appreciate your help in finding an alternative.I have successfully booked the alternative flight for you, Alex. Your new flight details are as follows: Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. I will also send you an updated itinerary via email. Is there anything else I can assist you with?No, that's all for now, Charlotte. Thank you very much for your prompt assistance and resolving the issue. I really appreciate it.You're welcome, Alex. I'm glad I could help. If you have any more questions or need further assistance, don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Charlotte, my name is Alex Carter. I recently booked a flight and hotel through your agency, and I'm experiencing some technical issues with my reservation.Sure, my reservation number is WGT1234567. The issue I'm facing is with my flight from Atlanta to New York. The flight was supposed to depart at 10:00 AM today, but I received an email saying it has been delayed.Thank you, Charlotte. I appreciate your help.That's disappointing. I had important meetings scheduled in New York, and this delay will disrupt my plans. Is there any alternative flight available?Thank you, Charlotte. I appreciate your assistance.Yes, please book that flight for me, Charlotte. I appreciate your help in finding an alternative.No, that's all for now, Charlotte. Thank you very much for your prompt assistance and resolving the issue. I really appreciate it.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel agency. My name is Charlotte Martinez. How may I assist you today?I'm sorry to hear that, Alex. Could you please provide me with your reservation number and the details of the issue you're facing?I apologize for the inconvenience, Alex. Let me check the status of your flight and provide you with the updated information.I have checked the flight status, Alex. It appears that your flight on Contoso Airways with flight number CA123 has been delayed by 1 hour. The new departure time is 11:00 AM. I apologize for the inconvenience caused.I understand your frustration, Alex. Let me check for any alternative flights for you.I have found an alternative flight for you, Alex. There is a flight with Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. Would you like me to book this flight for you?I have successfully booked the alternative flight for you, Alex. Your new flight details are as follows: Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. I will also send you an updated itinerary via email. Is there anything else I can assist you with?You're welcome, Alex. I'm glad I could help. If you have any more questions or need further assistance, don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel agency. My name is Charlotte Martinez. How may I assist you today?\nCustomer: Hi Charlotte, my name is Alex Carter. I recently booked a flight and hotel through your agency, and I'm experiencing some technical issues with my reservation.\nAgent: I'm sorry to hear that, Alex. Could you please provide me with your reservation number and the details of the issue you're facing?\nCustomer: Sure, my reservation number is WGT1234567. The issue I'm facing is with my flight from Atlanta to New York. The flight was supposed to depart at 10:00 AM today, but I received an email saying it has been delayed.\nAgent: I apologize for the inconvenience, Alex. Let me check the status of your flight and provide you with the updated information.\nCustomer: Thank you, Charlotte. I appreciate your help.\nAgent: I have checked the flight status, Alex. It appears that your flight on Contoso Airways with flight number CA123 has been delayed by 1 hour. The new departure time is 11:00 AM. I apologize for the inconvenience caused.\nCustomer: That's disappointing. I had important meetings scheduled in New York, and this delay will disrupt my plans. Is there any alternative flight available?\nAgent: I understand your frustration, Alex. Let me check for any alternative flights for you.\nCustomer: Thank you, Charlotte. I appreciate your assistance.\nAgent: I have found an alternative flight for you, Alex. There is a flight with Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. Would you like me to book this flight for you?\nCustomer: Yes, please book that flight for me, Charlotte. I appreciate your help in finding an alternative.\nAgent: I have successfully booked the alternative flight for you, Alex. Your new flight details are as follows: Northwind Airlines, flight number NW456, departing from Atlanta at 10:30 AM. I will also send you an updated itinerary via email. Is there anything else I can assist you with?\nCustomer: No, that's all for now, Charlotte. Thank you very much for your prompt assistance and resolving the issue. I really appreciate it.\nAgent: You're welcome, Alex. I'm glad I could help. If you have any more questions or need further assistance, don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612222451.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612222451.json new file mode 100644 index 00000000..69038a61 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612222451.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-674-7954", + "Conversation": { + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Messages": [ + { + "Id": "9fa08de6-7565-4a7e-b31e-d3c88253f312", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:26:36.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9b67f8b2-f91d-4d46-b0bd-246770a0e851", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:29:31.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.", + "UserId": "999-674-7954", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4e4b8e4f-9477-4af5-a575-030ff8c9b140", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:30:56.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "I'm sorry to hear that, John. Can you please provide me with more details about what happened?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0ebf5705-0161-4795-a80d-725a7fc7b2fd", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:32:58.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "I booked my flight with Contoso Airways, flight number CA123, departing from Chicago O'Hare International Airport on June 30th at 2:00 PM. The flight was delayed for three hours and there was no proper communication from the airline. It was really frustrating.", + "UserId": "999-674-7954", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "df8e6df7-87eb-4da3-9525-6e9314ef0900", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:34:02.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "I understand how frustrating flight delays can be, John. I apologize for the inconvenience. Let me check if there is any compensation or alternative solution I can offer you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8aa1e787-44fd-4534-82e9-e569fd3d39c9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:36:14.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "Thank you, Mia. I appreciate your assistance.", + "UserId": "999-674-7954", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff260f55-d9e2-4709-9dfa-09105b41b00a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:37:23.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "Upon reviewing your flight details, I see that the delay was due to air traffic congestion. While I can't change what happened, I can offer you a $100 travel voucher as a gesture of goodwill. This voucher can be used towards any future booking with Woodgrove Travel. Would that be acceptable to you?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "13ad4023-300b-4bea-9dfc-862444c5cae2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:39:39.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "Yes, that would be great! Thank you for understanding and offering the voucher, Mia.", + "UserId": "999-674-7954", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71f40a5c-8785-478b-b9bf-bc1ac4c40443", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:40:38.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "You're welcome, John. I'm glad I could assist you. I will email you the travel voucher shortly. Is there anything else I can help you with?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c19adaa-da6a-43e2-9596-90639d457fd5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:43:32.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "No, that's all for now. Thank you again, Mia. Have a great day!", + "UserId": "999-674-7954", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3786413e-2c65-48f2-8afd-f55e50dc07df", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:44:41.2877104-07:00", + "ConversationId": "9409afb9-e546-4e5d-ab6a-b09871267cbb", + "Value": "You're welcome, John. Have a wonderful day too!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-12T22:24:51.2877104-07:00", + "EndTime": "2024-06-12T22:44:41.2877104-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.I'm sorry to hear that, John. Can you please provide me with more details about what happened?I booked my flight with Contoso Airways, flight number CA123, departing from Chicago O'Hare International Airport on June 30th at 2:00 PM. The flight was delayed for three hours and there was no proper communication from the airline. It was really frustrating.I understand how frustrating flight delays can be, John. I apologize for the inconvenience. Let me check if there is any compensation or alternative solution I can offer you.Thank you, Mia. I appreciate your assistance.Upon reviewing your flight details, I see that the delay was due to air traffic congestion. While I can't change what happened, I can offer you a $100 travel voucher as a gesture of goodwill. This voucher can be used towards any future booking with Woodgrove Travel. Would that be acceptable to you?Yes, that would be great! Thank you for understanding and offering the voucher, Mia.You're welcome, John. I'm glad I could assist you. I will email you the travel voucher shortly. Is there anything else I can help you with?No, that's all for now. Thank you again, Mia. Have a great day!You're welcome, John. Have a wonderful day too!", + "Merged_content_user": "Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.I booked my flight with Contoso Airways, flight number CA123, departing from Chicago O'Hare International Airport on June 30th at 2:00 PM. The flight was delayed for three hours and there was no proper communication from the airline. It was really frustrating.Thank you, Mia. I appreciate your assistance.Yes, that would be great! Thank you for understanding and offering the voucher, Mia.No, that's all for now. Thank you again, Mia. Have a great day!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?I'm sorry to hear that, John. Can you please provide me with more details about what happened?I understand how frustrating flight delays can be, John. I apologize for the inconvenience. Let me check if there is any compensation or alternative solution I can offer you.Upon reviewing your flight details, I see that the delay was due to air traffic congestion. While I can't change what happened, I can offer you a $100 travel voucher as a gesture of goodwill. This voucher can be used towards any future booking with Woodgrove Travel. Would that be acceptable to you?You're welcome, John. I'm glad I could assist you. I will email you the travel voucher shortly. Is there anything else I can help you with?You're welcome, John. Have a wonderful day too!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?\nCustomer: Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flight.\nAgent: I'm sorry to hear that, John. Can you please provide me with more details about what happened?\nCustomer: I booked my flight with Contoso Airways, flight number CA123, departing from Chicago O'Hare International Airport on June 30th at 2:00 PM. The flight was delayed for three hours and there was no proper communication from the airline. It was really frustrating.\nAgent: I understand how frustrating flight delays can be, John. I apologize for the inconvenience. Let me check if there is any compensation or alternative solution I can offer you.\nCustomer: Thank you, Mia. I appreciate your assistance.\nAgent: Upon reviewing your flight details, I see that the delay was due to air traffic congestion. While I can't change what happened, I can offer you a $100 travel voucher as a gesture of goodwill. This voucher can be used towards any future booking with Woodgrove Travel. Would that be acceptable to you?\nCustomer: Yes, that would be great! Thank you for understanding and offering the voucher, Mia.\nAgent: You're welcome, John. I'm glad I could assist you. I will email you the travel voucher shortly. Is there anything else I can help you with?\nCustomer: No, that's all for now. Thank you again, Mia. Have a great day!\nAgent: You're welcome, John. Have a wonderful day too!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612223107.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612223107.json new file mode 100644 index 00000000..7ed41134 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240612223107.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Aiden Clark", + "AgentId": "7J8IBO", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-541-9277", + "Conversation": { + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Messages": [ + { + "Id": "28303ec2-023f-4a8a-8ec4-3937969f7d12", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:32:14.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "14debce6-ee8a-452e-9927-c794e9e86ba8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:32:55.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "Hello, my name is Sarah Thompson. I recently traveled from New York City to Los Angeles using your agency's services.", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "79e1078e-ce01-4132-bc0a-fd109d1b2cf7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:34:46.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "I'm glad to hear that, Sarah! How was your trip?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fa8ff704-7128-45eb-8623-1e35249b047a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:37:26.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "It was fantastic! The flight with Contoso Airways, flight CA123, departed on time and the service was excellent.", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "70d60ea2-96e0-4499-9c49-021ebc4aa8a9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:39:15.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "That's great to hear! We always aim to provide the best travel experiences for our customers. What about your accommodations in Los Angeles?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d7a23247-42ad-4fdb-8b95-24d16bd4ddb2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:39:50.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "I stayed at the Fabrikam Hotel and it was outstanding. The room was clean, the staff was friendly, and the location was perfect.", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41349688-5261-465d-a3f1-401e0072f6cd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:40:36.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "I'm glad you had a pleasant stay at the Fabrikam Hotel. Do you happen to have your reservation number and the date of your stay? I would like to document it for future reference.", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "203226e1-7877-41e1-b8f6-d4986ec40e12", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:41:39.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "Yes, my reservation number was FAB123456 and I stayed at the Fabrikam Hotel from June 1st to June 5th.", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "255d9960-c221-46f6-b9b8-8cdda58aa453", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:42:11.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "Thank you, Sarah. I have documented your positive feedback regarding your flight with Contoso Airways and your stay at the Fabrikam Hotel. We truly appreciate your kind words.", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bfe2e52c-b5e7-4539-b6c8-54b9ec774475", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:43:55.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "You're welcome! I'm happy to share my positive experience. Your agency made my trip memorable. Thank you once again!", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a546b385-d37d-4c43-869c-71b641a851d3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:44:47.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "As a token of our appreciation, I would like to offer you a 10% discount on your next travel booking with Woodgrove Travel. This discount will be valid for one year. How does that sound?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e6f190d2-6cee-44a9-b939-fd78349fa8c3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-12T22:47:46.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "That's wonderful! Thank you so much for the discount. I'm definitely looking forward to planning my next trip with Woodgrove Travel.", + "UserId": "999-541-9277", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a27325fd-4f30-48f5-beb2-d850e9e015b9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-12T22:48:29.2742531-07:00", + "ConversationId": "157e27f1-1800-4918-89c1-c47e2de3a9b8", + "Value": "You're very welcome, Sarah. If you have any questions or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-12T22:31:07.2742531-07:00", + "EndTime": "2024-06-12T22:48:29.2742531-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?Hello, my name is Sarah Thompson. I recently traveled from New York City to Los Angeles using your agency's services.I'm glad to hear that, Sarah! How was your trip?It was fantastic! The flight with Contoso Airways, flight CA123, departed on time and the service was excellent.That's great to hear! We always aim to provide the best travel experiences for our customers. What about your accommodations in Los Angeles?I stayed at the Fabrikam Hotel and it was outstanding. The room was clean, the staff was friendly, and the location was perfect.I'm glad you had a pleasant stay at the Fabrikam Hotel. Do you happen to have your reservation number and the date of your stay? I would like to document it for future reference.Yes, my reservation number was FAB123456 and I stayed at the Fabrikam Hotel from June 1st to June 5th.Thank you, Sarah. I have documented your positive feedback regarding your flight with Contoso Airways and your stay at the Fabrikam Hotel. We truly appreciate your kind words.You're welcome! I'm happy to share my positive experience. Your agency made my trip memorable. Thank you once again!As a token of our appreciation, I would like to offer you a 10% discount on your next travel booking with Woodgrove Travel. This discount will be valid for one year. How does that sound?That's wonderful! Thank you so much for the discount. I'm definitely looking forward to planning my next trip with Woodgrove Travel.You're very welcome, Sarah. If you have any questions or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hello, my name is Sarah Thompson. I recently traveled from New York City to Los Angeles using your agency's services.It was fantastic! The flight with Contoso Airways, flight CA123, departed on time and the service was excellent.I stayed at the Fabrikam Hotel and it was outstanding. The room was clean, the staff was friendly, and the location was perfect.Yes, my reservation number was FAB123456 and I stayed at the Fabrikam Hotel from June 1st to June 5th.You're welcome! I'm happy to share my positive experience. Your agency made my trip memorable. Thank you once again!That's wonderful! Thank you so much for the discount. I'm definitely looking forward to planning my next trip with Woodgrove Travel.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?I'm glad to hear that, Sarah! How was your trip?That's great to hear! We always aim to provide the best travel experiences for our customers. What about your accommodations in Los Angeles?I'm glad you had a pleasant stay at the Fabrikam Hotel. Do you happen to have your reservation number and the date of your stay? I would like to document it for future reference.Thank you, Sarah. I have documented your positive feedback regarding your flight with Contoso Airways and your stay at the Fabrikam Hotel. We truly appreciate your kind words.As a token of our appreciation, I would like to offer you a 10% discount on your next travel booking with Woodgrove Travel. This discount will be valid for one year. How does that sound?You're very welcome, Sarah. If you have any questions or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?\nCustomer: Hello, my name is Sarah Thompson. I recently traveled from New York City to Los Angeles using your agency's services.\nAgent: I'm glad to hear that, Sarah! How was your trip?\nCustomer: It was fantastic! The flight with Contoso Airways, flight CA123, departed on time and the service was excellent.\nAgent: That's great to hear! We always aim to provide the best travel experiences for our customers. What about your accommodations in Los Angeles?\nCustomer: I stayed at the Fabrikam Hotel and it was outstanding. The room was clean, the staff was friendly, and the location was perfect.\nAgent: I'm glad you had a pleasant stay at the Fabrikam Hotel. Do you happen to have your reservation number and the date of your stay? I would like to document it for future reference.\nCustomer: Yes, my reservation number was FAB123456 and I stayed at the Fabrikam Hotel from June 1st to June 5th.\nAgent: Thank you, Sarah. I have documented your positive feedback regarding your flight with Contoso Airways and your stay at the Fabrikam Hotel. We truly appreciate your kind words.\nCustomer: You're welcome! I'm happy to share my positive experience. Your agency made my trip memorable. Thank you once again!\nAgent: As a token of our appreciation, I would like to offer you a 10% discount on your next travel booking with Woodgrove Travel. This discount will be valid for one year. How does that sound?\nCustomer: That's wonderful! Thank you so much for the discount. I'm definitely looking forward to planning my next trip with Woodgrove Travel.\nAgent: You're very welcome, Sarah. If you have any questions or need assistance in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613142817.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613142817.json new file mode 100644 index 00000000..85ba6a29 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613142817.json @@ -0,0 +1,259 @@ +{ + "AgentName": "Ava Miller", + "AgentId": "M8Z07C", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-900-5534", + "Conversation": { + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Messages": [ + { + "Id": "a7797b01-c8fb-48f1-9b59-197c95b15003", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:29:14.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Thank you for calling Woodgrove Travel Agency. This is Ava Miller. How may I assist you today?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cbbc5501-958f-470e-8763-06f53abcee68", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:29:52.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Hi Ava, my name is John Smith and I have a complaint about my recent trip to New York City.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e7b5378e-c089-4fae-9a5f-057389737479", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:31:31.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "I'm sorry to hear that, John. Can you please tell me more about the issue you experienced?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e8ade72-9dd0-4889-a25e-676f0b96ef94", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:33:22.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Well, I booked a flight with Contoso Airways from Chicago to New York, but the flight was delayed by 3 hours. This caused a major inconvenience for me as I had important meetings scheduled upon arrival.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e70e2c07-8e5e-4792-9c46-026dfdc74e68", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:33:56.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "I understand how frustrating flight delays can be, John. Let me check the details of your reservation to see what options we have. Can you please provide me with your flight number and departure date?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff1ac064-c17c-4ef1-8f35-1c0e0b1dd4d5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:36:18.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "The flight number was CA1234 and the departure date was July 8th, 2022 at 10:00 AM.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41cfe608-f49a-41cf-8ebe-b9cdc0f476ee", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:37:10.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Thank you for the information, John. I apologize for the inconvenience caused by the delay. Let me see what I can do to assist you.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d13f8df7-5c48-47e0-a2d4-24531fb72fc2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:37:47.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "While I look into this, may I ask if you had any issues with your hotel reservation in New York City?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9f984f75-1232-406c-a562-6f95127f7b75", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:40:46.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Actually, yes. I had booked a room at Fabrikam Hotel, but when I arrived, they told me that my reservation was not in their system. It was a nightmare finding an alternative at the last minute.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9799ee18-38f6-4bf2-b68c-59f147fa447c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:42:36.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "I'm really sorry to hear that, John. Let me make a note of this issue as well. Can you provide me with your reservation number and the date of your stay at Fabrikam Hotel?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b27bfcca-ff2c-4484-83a4-7a3db3c65395", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:44:49.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "The reservation number was FH5678 and I stayed at the hotel from July 8th to July 12th, 2022.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a2effd5e-f793-4de1-824a-0e508da1a781", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:45:36.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Thank you for the details, John. I understand the frustration caused by these issues, and I apologize for the inconvenience. Let me see what I can do to resolve this for you.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d2ef17ca-6214-46d4-b890-fb4ed4dd98cf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:47:20.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "I appreciate your assistance, Ava. I hope we can find a suitable solution.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "023721ba-b019-4c63-a1b3-a8eda88c15c8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:48:35.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Absolutely, John. I will contact Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will work towards finding a resolution and will keep you updated.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d01dc9f5-1007-4667-9726-4bb12f9d5c93", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T14:50:05.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "Thank you, Ava. I really appreciate your help.", + "UserId": "999-900-5534", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "358a1cfd-6498-4ab6-9666-356e1912e382", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T14:52:09.711009-07:00", + "ConversationId": "29505651-7c05-4e4e-ad9c-1367b59e774f", + "Value": "You're welcome, John. Rest assured, I will do my best to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to me.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-13T14:28:17.711009-07:00", + "EndTime": "2024-06-13T14:52:09.711009-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. This is Ava Miller. How may I assist you today?Hi Ava, my name is John Smith and I have a complaint about my recent trip to New York City.I'm sorry to hear that, John. Can you please tell me more about the issue you experienced?Well, I booked a flight with Contoso Airways from Chicago to New York, but the flight was delayed by 3 hours. This caused a major inconvenience for me as I had important meetings scheduled upon arrival.I understand how frustrating flight delays can be, John. Let me check the details of your reservation to see what options we have. Can you please provide me with your flight number and departure date?The flight number was CA1234 and the departure date was July 8th, 2022 at 10:00 AM.Thank you for the information, John. I apologize for the inconvenience caused by the delay. Let me see what I can do to assist you.While I look into this, may I ask if you had any issues with your hotel reservation in New York City?Actually, yes. I had booked a room at Fabrikam Hotel, but when I arrived, they told me that my reservation was not in their system. It was a nightmare finding an alternative at the last minute.I'm really sorry to hear that, John. Let me make a note of this issue as well. Can you provide me with your reservation number and the date of your stay at Fabrikam Hotel?The reservation number was FH5678 and I stayed at the hotel from July 8th to July 12th, 2022.Thank you for the details, John. I understand the frustration caused by these issues, and I apologize for the inconvenience. Let me see what I can do to resolve this for you.I appreciate your assistance, Ava. I hope we can find a suitable solution.Absolutely, John. I will contact Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will work towards finding a resolution and will keep you updated.Thank you, Ava. I really appreciate your help.You're welcome, John. Rest assured, I will do my best to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to me.", + "Merged_content_user": "Hi Ava, my name is John Smith and I have a complaint about my recent trip to New York City.Well, I booked a flight with Contoso Airways from Chicago to New York, but the flight was delayed by 3 hours. This caused a major inconvenience for me as I had important meetings scheduled upon arrival.The flight number was CA1234 and the departure date was July 8th, 2022 at 10:00 AM.Actually, yes. I had booked a room at Fabrikam Hotel, but when I arrived, they told me that my reservation was not in their system. It was a nightmare finding an alternative at the last minute.The reservation number was FH5678 and I stayed at the hotel from July 8th to July 12th, 2022.I appreciate your assistance, Ava. I hope we can find a suitable solution.Thank you, Ava. I really appreciate your help.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. This is Ava Miller. How may I assist you today?I'm sorry to hear that, John. Can you please tell me more about the issue you experienced?I understand how frustrating flight delays can be, John. Let me check the details of your reservation to see what options we have. Can you please provide me with your flight number and departure date?Thank you for the information, John. I apologize for the inconvenience caused by the delay. Let me see what I can do to assist you.While I look into this, may I ask if you had any issues with your hotel reservation in New York City?I'm really sorry to hear that, John. Let me make a note of this issue as well. Can you provide me with your reservation number and the date of your stay at Fabrikam Hotel?Thank you for the details, John. I understand the frustration caused by these issues, and I apologize for the inconvenience. Let me see what I can do to resolve this for you.Absolutely, John. I will contact Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will work towards finding a resolution and will keep you updated.You're welcome, John. Rest assured, I will do my best to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to me.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. This is Ava Miller. How may I assist you today?\nCustomer: Hi Ava, my name is John Smith and I have a complaint about my recent trip to New York City.\nAgent: I'm sorry to hear that, John. Can you please tell me more about the issue you experienced?\nCustomer: Well, I booked a flight with Contoso Airways from Chicago to New York, but the flight was delayed by 3 hours. This caused a major inconvenience for me as I had important meetings scheduled upon arrival.\nAgent: I understand how frustrating flight delays can be, John. Let me check the details of your reservation to see what options we have. Can you please provide me with your flight number and departure date?\nCustomer: The flight number was CA1234 and the departure date was July 8th, 2022 at 10:00 AM.\nAgent: Thank you for the information, John. I apologize for the inconvenience caused by the delay. Let me see what I can do to assist you.\nAgent: While I look into this, may I ask if you had any issues with your hotel reservation in New York City?\nCustomer: Actually, yes. I had booked a room at Fabrikam Hotel, but when I arrived, they told me that my reservation was not in their system. It was a nightmare finding an alternative at the last minute.\nAgent: I'm really sorry to hear that, John. Let me make a note of this issue as well. Can you provide me with your reservation number and the date of your stay at Fabrikam Hotel?\nCustomer: The reservation number was FH5678 and I stayed at the hotel from July 8th to July 12th, 2022.\nAgent: Thank you for the details, John. I understand the frustration caused by these issues, and I apologize for the inconvenience. Let me see what I can do to resolve this for you.\nCustomer: I appreciate your assistance, Ava. I hope we can find a suitable solution.\nAgent: Absolutely, John. I will contact Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will work towards finding a resolution and will keep you updated.\nCustomer: Thank you, Ava. I really appreciate your help.\nAgent: You're welcome, John. Rest assured, I will do my best to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to me.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613200455.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613200455.json new file mode 100644 index 00000000..836cddd7 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240613200455.json @@ -0,0 +1,169 @@ +{ + "AgentName": "Harper Jackson", + "AgentId": "NUL2JV", + "Team": "Southwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-496-5196", + "Conversation": { + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Messages": [ + { + "Id": "d5ae87c6-8a49-4c1b-b1c5-8abf99a7daef", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:06:36.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How may I assist you today?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8e20d4e6-2cff-48a3-a5b7-8d644d2a38c0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T20:07:14.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Hi Harper, my name is Carol Smith. I recently traveled from Boston to Los Angeles and I had a terrible experience.", + "UserId": "999-496-5196", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ad796577-73c7-45b9-b337-dc17c41413e7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:10:01.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "I'm sorry to hear that, Carol. Can you please provide me with more details about what happened during your trip?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c9563b58-ce53-4170-ac05-9c02546a40a3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T20:10:41.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Well, my flight with Contoso Airways was delayed for 3 hours, and when I finally arrived at the Fabrikam Hotel, they didn't have my reservation!", + "UserId": "999-496-5196", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08e3a179-8057-4063-aa2b-dcdd008d4df3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:13:12.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "That sounds frustrating, Carol. Let me check the details of your flight and hotel reservation. Please bear with me for a moment.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "29e3bc1f-c538-4923-828c-4ff86d940b25", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:15:28.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Thank you for your patience, Carol. I have checked your flight and hotel reservation. I see that your flight CA123 from Boston to Los Angeles on January 1st, 2022, was indeed delayed due to technical issues. I apologize for any inconvenience caused.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cec14e09-2c38-446e-84fe-93244034e5cb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:17:15.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Regarding your hotel reservation at Fabrikam Hotel, it seems that there was a mix-up in the system. I apologize for the inconvenience caused by this oversight.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "213d1ccc-a330-4da8-a242-b4313a23102d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T20:18:03.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "I'm sorry, but your apologies don't change the fact that my trip was ruined! I demand compensation for the inconvenience and the poor service I received!", + "UserId": "999-496-5196", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3dd83336-e1d8-4233-8f0a-9c1ddec482f8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-13T20:19:02.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Carol, I completely understand your frustration, and I assure you that we take these matters seriously. Let me see what I can do to make it right for you.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e4242a35-6546-4d4c-a674-ae12630c430c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-13T20:21:34.5482713-07:00", + "ConversationId": "60508365-05d9-4896-8ba0-630aae7a39a4", + "Value": "Thank you, Harper. I appreciate your assistance in resolving this matter.", + "UserId": "999-496-5196", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-13T20:04:55.5482713-07:00", + "EndTime": "2024-06-13T20:21:34.5482713-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How may I assist you today?Hi Harper, my name is Carol Smith. I recently traveled from Boston to Los Angeles and I had a terrible experience.I'm sorry to hear that, Carol. Can you please provide me with more details about what happened during your trip?Well, my flight with Contoso Airways was delayed for 3 hours, and when I finally arrived at the Fabrikam Hotel, they didn't have my reservation!That sounds frustrating, Carol. Let me check the details of your flight and hotel reservation. Please bear with me for a moment.Thank you for your patience, Carol. I have checked your flight and hotel reservation. I see that your flight CA123 from Boston to Los Angeles on January 1st, 2022, was indeed delayed due to technical issues. I apologize for any inconvenience caused.Regarding your hotel reservation at Fabrikam Hotel, it seems that there was a mix-up in the system. I apologize for the inconvenience caused by this oversight.I'm sorry, but your apologies don't change the fact that my trip was ruined! I demand compensation for the inconvenience and the poor service I received!Carol, I completely understand your frustration, and I assure you that we take these matters seriously. Let me see what I can do to make it right for you.Thank you, Harper. I appreciate your assistance in resolving this matter.", + "Merged_content_user": "Hi Harper, my name is Carol Smith. I recently traveled from Boston to Los Angeles and I had a terrible experience.Well, my flight with Contoso Airways was delayed for 3 hours, and when I finally arrived at the Fabrikam Hotel, they didn't have my reservation!I'm sorry, but your apologies don't change the fact that my trip was ruined! I demand compensation for the inconvenience and the poor service I received!Thank you, Harper. I appreciate your assistance in resolving this matter.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How may I assist you today?I'm sorry to hear that, Carol. Can you please provide me with more details about what happened during your trip?That sounds frustrating, Carol. Let me check the details of your flight and hotel reservation. Please bear with me for a moment.Thank you for your patience, Carol. I have checked your flight and hotel reservation. I see that your flight CA123 from Boston to Los Angeles on January 1st, 2022, was indeed delayed due to technical issues. I apologize for any inconvenience caused.Regarding your hotel reservation at Fabrikam Hotel, it seems that there was a mix-up in the system. I apologize for the inconvenience caused by this oversight.Carol, I completely understand your frustration, and I assure you that we take these matters seriously. Let me see what I can do to make it right for you.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Harper Jackson. How may I assist you today?\nCustomer: Hi Harper, my name is Carol Smith. I recently traveled from Boston to Los Angeles and I had a terrible experience.\nAgent: I'm sorry to hear that, Carol. Can you please provide me with more details about what happened during your trip?\nCustomer: Well, my flight with Contoso Airways was delayed for 3 hours, and when I finally arrived at the Fabrikam Hotel, they didn't have my reservation!\nAgent: That sounds frustrating, Carol. Let me check the details of your flight and hotel reservation. Please bear with me for a moment.\nAgent: Thank you for your patience, Carol. I have checked your flight and hotel reservation. I see that your flight CA123 from Boston to Los Angeles on January 1st, 2022, was indeed delayed due to technical issues. I apologize for any inconvenience caused.\nAgent: Regarding your hotel reservation at Fabrikam Hotel, it seems that there was a mix-up in the system. I apologize for the inconvenience caused by this oversight.\nCustomer: I'm sorry, but your apologies don't change the fact that my trip was ruined! I demand compensation for the inconvenience and the poor service I received!\nAgent: Carol, I completely understand your frustration, and I assure you that we take these matters seriously. Let me see what I can do to make it right for you.\nCustomer: Thank you, Harper. I appreciate your assistance in resolving this matter.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614003052.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614003052.json new file mode 100644 index 00000000..7c9338bc --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614003052.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-260-7844", + "Conversation": { + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Messages": [ + { + "Id": "f0637edb-fe91-4e00-bed9-8b298232e76c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:32:33.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "233eb63b-7283-442c-86c0-dcb69d34501a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:34:57.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Hi Isaac, my name is Samantha Thompson. I'm looking for assistance with my upcoming trip.", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "da67c3e0-d052-4d5b-8b4a-2fc5f98441c0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:35:57.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Of course, Samantha. I'll be happy to help. Can you please provide me with the details of your trip?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9b57861b-c315-4ce6-b1da-8d43c7429bfc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:38:09.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference. I was wondering if you could provide me with some options for flights and hotels.", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "05f32efc-4440-400f-9f5a-fad91b91821f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:38:49.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Absolutely, Samantha. Let me check the available flights for you. Please bear with me for a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "221b9cf9-7bb4-409b-aec3-660ba3a847d5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:39:32.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Sure, take your time.", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "73c756f4-992a-4a06-9666-2293a50aa1c5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:42:06.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Great news, Samantha. We have two airlines that offer direct flights from Boston to San Francisco: Contoso Airways and Northwind Airlines. The flight from Contoso Airways is scheduled for July 10th at 8:30 AM, while Northwind Airlines has a flight on the same day at 10:00 AM. Which one would you prefer?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ebc17b28-f9d4-41cb-9091-34c7b16b9389", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:44:50.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Hmm, both options sound good. I think I'll go with Contoso Airways. Can you please book it for me?", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f58fc4b1-aa89-48e5-bf71-8e63025282d3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:46:45.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Certainly, Samantha. I'll make the reservation for you. Now let's move on to the hotel options. I have several recommendations available for your stay in San Francisco. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which type of accommodation are you looking for, and do you have any specific preferences?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bb3538d3-9cb6-4df4-b567-dc345efbaf8e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:47:36.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "I'm looking for a comfortable and convenient hotel near the conference venue. Any of these hotels would be fine as long as they meet those criteria.", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "05885afe-1d2e-42e9-9554-7f058df21577", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:48:52.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "Understood, Samantha. Based on your preferences, I recommend The Lucerne. It's located in downtown San Francisco, just a short distance from the conference venue. The reservation is available from July 9th to July 12th. Shall I book it for you?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6ed289ba-05ea-4f07-99cb-436cd67f9a8d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:50:02.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "That sounds perfect, Isaac. Please go ahead and book The Lucerne for me. Thank you so much for your assistance.", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "36027385-4889-4015-b8ca-95fb57680e02", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:52:24.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "You're welcome, Samantha. I'm glad I could help. I have successfully booked your flight with Contoso Airways and your hotel reservation at The Lucerne. Is there anything else I can assist you with?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6e611c71-5392-4787-8dc7-6e46bd3ee4ae", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T00:54:01.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "No, that's all for now. Thank you again, Isaac. Have a great day!", + "UserId": "999-260-7844", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "38e57ae5-512d-4047-bdfc-2582ae641de9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T00:55:27.2637329-07:00", + "ConversationId": "c74491a0-c79e-4405-a744-b4b65b49d9ce", + "Value": "You're welcome, Samantha. Have a wonderful trip to San Francisco! If you need any further assistance, feel free to reach out to us. Have a great day!", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-14T00:30:52.2637329-07:00", + "EndTime": "2024-06-14T00:55:27.2637329-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Hi Isaac, my name is Samantha Thompson. I'm looking for assistance with my upcoming trip.Of course, Samantha. I'll be happy to help. Can you please provide me with the details of your trip?I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference. I was wondering if you could provide me with some options for flights and hotels.Absolutely, Samantha. Let me check the available flights for you. Please bear with me for a moment.Sure, take your time.Great news, Samantha. We have two airlines that offer direct flights from Boston to San Francisco: Contoso Airways and Northwind Airlines. The flight from Contoso Airways is scheduled for July 10th at 8:30 AM, while Northwind Airlines has a flight on the same day at 10:00 AM. Which one would you prefer?Hmm, both options sound good. I think I'll go with Contoso Airways. Can you please book it for me?Certainly, Samantha. I'll make the reservation for you. Now let's move on to the hotel options. I have several recommendations available for your stay in San Francisco. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which type of accommodation are you looking for, and do you have any specific preferences?I'm looking for a comfortable and convenient hotel near the conference venue. Any of these hotels would be fine as long as they meet those criteria.Understood, Samantha. Based on your preferences, I recommend The Lucerne. It's located in downtown San Francisco, just a short distance from the conference venue. The reservation is available from July 9th to July 12th. Shall I book it for you?That sounds perfect, Isaac. Please go ahead and book The Lucerne for me. Thank you so much for your assistance.You're welcome, Samantha. I'm glad I could help. I have successfully booked your flight with Contoso Airways and your hotel reservation at The Lucerne. Is there anything else I can assist you with?No, that's all for now. Thank you again, Isaac. Have a great day!You're welcome, Samantha. Have a wonderful trip to San Francisco! If you need any further assistance, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Isaac, my name is Samantha Thompson. I'm looking for assistance with my upcoming trip.I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference. I was wondering if you could provide me with some options for flights and hotels.Sure, take your time.Hmm, both options sound good. I think I'll go with Contoso Airways. Can you please book it for me?I'm looking for a comfortable and convenient hotel near the conference venue. Any of these hotels would be fine as long as they meet those criteria.That sounds perfect, Isaac. Please go ahead and book The Lucerne for me. Thank you so much for your assistance.No, that's all for now. Thank you again, Isaac. Have a great day!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Of course, Samantha. I'll be happy to help. Can you please provide me with the details of your trip?Absolutely, Samantha. Let me check the available flights for you. Please bear with me for a moment.Great news, Samantha. We have two airlines that offer direct flights from Boston to San Francisco: Contoso Airways and Northwind Airlines. The flight from Contoso Airways is scheduled for July 10th at 8:30 AM, while Northwind Airlines has a flight on the same day at 10:00 AM. Which one would you prefer?Certainly, Samantha. I'll make the reservation for you. Now let's move on to the hotel options. I have several recommendations available for your stay in San Francisco. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which type of accommodation are you looking for, and do you have any specific preferences?Understood, Samantha. Based on your preferences, I recommend The Lucerne. It's located in downtown San Francisco, just a short distance from the conference venue. The reservation is available from July 9th to July 12th. Shall I book it for you?You're welcome, Samantha. I'm glad I could help. I have successfully booked your flight with Contoso Airways and your hotel reservation at The Lucerne. Is there anything else I can assist you with?You're welcome, Samantha. Have a wonderful trip to San Francisco! If you need any further assistance, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?\nCustomer: Hi Isaac, my name is Samantha Thompson. I'm looking for assistance with my upcoming trip.\nAgent: Of course, Samantha. I'll be happy to help. Can you please provide me with the details of your trip?\nCustomer: I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference. I was wondering if you could provide me with some options for flights and hotels.\nAgent: Absolutely, Samantha. Let me check the available flights for you. Please bear with me for a moment.\nCustomer: Sure, take your time.\nAgent: Great news, Samantha. We have two airlines that offer direct flights from Boston to San Francisco: Contoso Airways and Northwind Airlines. The flight from Contoso Airways is scheduled for July 10th at 8:30 AM, while Northwind Airlines has a flight on the same day at 10:00 AM. Which one would you prefer?\nCustomer: Hmm, both options sound good. I think I'll go with Contoso Airways. Can you please book it for me?\nAgent: Certainly, Samantha. I'll make the reservation for you. Now let's move on to the hotel options. I have several recommendations available for your stay in San Francisco. We have Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which type of accommodation are you looking for, and do you have any specific preferences?\nCustomer: I'm looking for a comfortable and convenient hotel near the conference venue. Any of these hotels would be fine as long as they meet those criteria.\nAgent: Understood, Samantha. Based on your preferences, I recommend The Lucerne. It's located in downtown San Francisco, just a short distance from the conference venue. The reservation is available from July 9th to July 12th. Shall I book it for you?\nCustomer: That sounds perfect, Isaac. Please go ahead and book The Lucerne for me. Thank you so much for your assistance.\nAgent: You're welcome, Samantha. I'm glad I could help. I have successfully booked your flight with Contoso Airways and your hotel reservation at The Lucerne. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you again, Isaac. Have a great day!\nAgent: You're welcome, Samantha. Have a wonderful trip to San Francisco! If you need any further assistance, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614101809.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614101809.json new file mode 100644 index 00000000..3c497445 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614101809.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Evelyn Perez", + "AgentId": "AOC72V", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-431-6716", + "Conversation": { + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Messages": [ + { + "Id": "db71f708-c489-44ff-9866-2390c7d294cb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:19:02.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "Thank you for calling Woodgrove Travel agency. My name is Evelyn Perez. How may I assist you today?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "476115ed-45cd-464a-8d4d-e06bcc68f622", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:20:44.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "Hello, this is John Smith. I recently traveled from Seattle to New York with Contoso Airways and I had a terrible experience.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a6a8e78b-af48-4977-bbf8-ba6ba794ae34", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:22:09.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I'm sorry to hear that, Mr. Smith. Could you please provide me with more details about what happened?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "813bf583-1864-4ec6-bf2b-951bcf2055ed", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:24:07.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "The flight was delayed for hours without any proper explanation. I missed an important meeting because of it. I also found the cabin crew to be rude and unhelpful.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9934874f-1a9d-4831-98c6-154625631556", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:24:53.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I apologize for the inconvenience you experienced, Mr. Smith. Let me check the details of your flight so I can assist you further.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "67e760ab-a4a3-4c74-bc3f-82b976a603a3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:26:25.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "Thank you, I appreciate your help.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "96ba7963-821d-42e9-9fd1-b2e6b9314e59", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:29:20.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I see that you were scheduled to fly on Contoso Airways flight CA123 from Seattle to New York on September 25, 2022. Is that correct?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bff3f106-f24b-4b13-acf4-83e025819fa0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:30:07.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "Yes, that's correct.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ef54b3c-9a51-4fec-960e-5f491f049dbd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:32:35.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I apologize for the inconvenience caused by the delay. Unfortunately, flight delays can occur due to various reasons, including weather conditions or technical issues.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "91ba3425-2c7e-480e-9d5c-f3043adaf753", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:34:18.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I understand that, but there was no proper communication from the airline regarding the delay. It was frustrating and unprofessional.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "347c15b0-4e51-4b2f-b190-3b337c938620", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:36:25.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I completely understand your frustration, Mr. Smith. I will make a note of your feedback regarding the lack of communication from the airline. Is there something else I can assist you with?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4f0a55cf-1020-4f71-8843-1604c8e5e2e2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T10:38:48.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "No, that's all for now. I just wanted to express my dissatisfaction with the service.", + "UserId": "999-431-6716", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c5686ea4-db99-47ee-913c-204d01d11344", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T10:41:37.5614449-07:00", + "ConversationId": "aa65aa9c-a59d-4b29-877d-5c6288a3479a", + "Value": "I appreciate you bringing this to our attention, Mr. Smith. If you have any future travel plans, please don't hesitate to reach out to us for assistance. Have a great day!", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-14T10:18:09.5614449-07:00", + "EndTime": "2024-06-14T10:41:37.5614449-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. My name is Evelyn Perez. How may I assist you today?Hello, this is John Smith. I recently traveled from Seattle to New York with Contoso Airways and I had a terrible experience.I'm sorry to hear that, Mr. Smith. Could you please provide me with more details about what happened?The flight was delayed for hours without any proper explanation. I missed an important meeting because of it. I also found the cabin crew to be rude and unhelpful.I apologize for the inconvenience you experienced, Mr. Smith. Let me check the details of your flight so I can assist you further.Thank you, I appreciate your help.I see that you were scheduled to fly on Contoso Airways flight CA123 from Seattle to New York on September 25, 2022. Is that correct?Yes, that's correct.I apologize for the inconvenience caused by the delay. Unfortunately, flight delays can occur due to various reasons, including weather conditions or technical issues.I understand that, but there was no proper communication from the airline regarding the delay. It was frustrating and unprofessional.I completely understand your frustration, Mr. Smith. I will make a note of your feedback regarding the lack of communication from the airline. Is there something else I can assist you with?No, that's all for now. I just wanted to express my dissatisfaction with the service.I appreciate you bringing this to our attention, Mr. Smith. If you have any future travel plans, please don't hesitate to reach out to us for assistance. Have a great day!", + "Merged_content_user": "Hello, this is John Smith. I recently traveled from Seattle to New York with Contoso Airways and I had a terrible experience.The flight was delayed for hours without any proper explanation. I missed an important meeting because of it. I also found the cabin crew to be rude and unhelpful.Thank you, I appreciate your help.Yes, that's correct.I understand that, but there was no proper communication from the airline regarding the delay. It was frustrating and unprofessional.No, that's all for now. I just wanted to express my dissatisfaction with the service.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. My name is Evelyn Perez. How may I assist you today?I'm sorry to hear that, Mr. Smith. Could you please provide me with more details about what happened?I apologize for the inconvenience you experienced, Mr. Smith. Let me check the details of your flight so I can assist you further.I see that you were scheduled to fly on Contoso Airways flight CA123 from Seattle to New York on September 25, 2022. Is that correct?I apologize for the inconvenience caused by the delay. Unfortunately, flight delays can occur due to various reasons, including weather conditions or technical issues.I completely understand your frustration, Mr. Smith. I will make a note of your feedback regarding the lack of communication from the airline. Is there something else I can assist you with?I appreciate you bringing this to our attention, Mr. Smith. If you have any future travel plans, please don't hesitate to reach out to us for assistance. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. My name is Evelyn Perez. How may I assist you today?\nCustomer: Hello, this is John Smith. I recently traveled from Seattle to New York with Contoso Airways and I had a terrible experience.\nAgent: I'm sorry to hear that, Mr. Smith. Could you please provide me with more details about what happened?\nCustomer: The flight was delayed for hours without any proper explanation. I missed an important meeting because of it. I also found the cabin crew to be rude and unhelpful.\nAgent: I apologize for the inconvenience you experienced, Mr. Smith. Let me check the details of your flight so I can assist you further.\nCustomer: Thank you, I appreciate your help.\nAgent: I see that you were scheduled to fly on Contoso Airways flight CA123 from Seattle to New York on September 25, 2022. Is that correct?\nCustomer: Yes, that's correct.\nAgent: I apologize for the inconvenience caused by the delay. Unfortunately, flight delays can occur due to various reasons, including weather conditions or technical issues.\nCustomer: I understand that, but there was no proper communication from the airline regarding the delay. It was frustrating and unprofessional.\nAgent: I completely understand your frustration, Mr. Smith. I will make a note of your feedback regarding the lack of communication from the airline. Is there something else I can assist you with?\nCustomer: No, that's all for now. I just wanted to express my dissatisfaction with the service.\nAgent: I appreciate you bringing this to our attention, Mr. Smith. If you have any future travel plans, please don't hesitate to reach out to us for assistance. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614142535.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614142535.json new file mode 100644 index 00000000..df0d6532 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614142535.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Olivia Brown", + "AgentId": "J8BS3X", + "Team": "Northeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-419-3043", + "Conversation": { + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Messages": [ + { + "Id": "b1c1241e-0c74-4c27-b12c-d2e862d3b9b5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:27:06.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b7e47148-9697-4cac-92f8-ddd45a39c9f1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T14:29:08.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "Hi Olivia, I'm Jane Miller. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline. I'd like to file a complaint.", + "UserId": "999-419-3043", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5f43e8d6-140d-44f0-a06a-c2df2c4980c7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:30:11.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "I'm sorry to hear that, Jane. Could you please provide me with some details about your flight? Which airline did you fly with and what was the flight number?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f17aead6-bd9a-42fc-9c6f-64b05bddbbfe", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T14:32:02.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "I flew with Contoso Airways and the flight number was CTA123. The departure date was August 5th.", + "UserId": "999-419-3043", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "df3d1d03-7447-476a-af9d-60961b23ed70", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:35:01.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "Thank you, Jane. I'm sorry to hear that your experience with Contoso Airways was unsatisfactory. Can you please let me know what specifically went wrong?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "50d97145-47a0-4303-8b13-2ab99dbee9f7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T14:37:03.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "The flight was delayed for several hours without any clear communication from the airline. The staff was rude and unhelpful. Additionally, the seats were uncomfortable and the in-flight entertainment system was not working.", + "UserId": "999-419-3043", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d9746ad-2968-4b51-9669-8ba132ba6615", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:37:35.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "I apologize for the inconvenience you faced, Jane. I understand how frustrating that must have been. Let me check if there's any way we can address your concerns or provide compensation. Please hold on for a moment.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "337de9f7-4d6f-4a3d-8927-b1f723040bfe", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T14:39:27.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "Thank you, Olivia. I appreciate your help.", + "UserId": "999-419-3043", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ad317855-f653-4350-b75b-a84a41728ae5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:41:27.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "Jane, I have contacted Contoso Airways on your behalf to escalate the issue. They have assured me that they will investigate the matter and get back to you within 48 hours. They have also offered a voucher for a future flight as a gesture of goodwill. Is there anything else I can assist you with?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b72229ba-ae9c-4e3d-8837-af87f96a4b9d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T14:42:00.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "No, that's all. Thank you for your assistance, Olivia.", + "UserId": "999-419-3043", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8c33d644-2f7d-4a25-83ad-4633774ad95b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T14:43:58.2211632-07:00", + "ConversationId": "04c868a4-2650-49ad-86ce-5540dffcf8f7", + "Value": "You're welcome, Jane. I'm sorry again for the inconvenience caused. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-14T14:25:35.2211632-07:00", + "EndTime": "2024-06-14T14:43:58.2211632-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?Hi Olivia, I'm Jane Miller. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline. I'd like to file a complaint.I'm sorry to hear that, Jane. Could you please provide me with some details about your flight? Which airline did you fly with and what was the flight number?I flew with Contoso Airways and the flight number was CTA123. The departure date was August 5th.Thank you, Jane. I'm sorry to hear that your experience with Contoso Airways was unsatisfactory. Can you please let me know what specifically went wrong?The flight was delayed for several hours without any clear communication from the airline. The staff was rude and unhelpful. Additionally, the seats were uncomfortable and the in-flight entertainment system was not working.I apologize for the inconvenience you faced, Jane. I understand how frustrating that must have been. Let me check if there's any way we can address your concerns or provide compensation. Please hold on for a moment.Thank you, Olivia. I appreciate your help.Jane, I have contacted Contoso Airways on your behalf to escalate the issue. They have assured me that they will investigate the matter and get back to you within 48 hours. They have also offered a voucher for a future flight as a gesture of goodwill. Is there anything else I can assist you with?No, that's all. Thank you for your assistance, Olivia.You're welcome, Jane. I'm sorry again for the inconvenience caused. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Merged_content_user": "Hi Olivia, I'm Jane Miller. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline. I'd like to file a complaint.I flew with Contoso Airways and the flight number was CTA123. The departure date was August 5th.The flight was delayed for several hours without any clear communication from the airline. The staff was rude and unhelpful. Additionally, the seats were uncomfortable and the in-flight entertainment system was not working.Thank you, Olivia. I appreciate your help.No, that's all. Thank you for your assistance, Olivia.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?I'm sorry to hear that, Jane. Could you please provide me with some details about your flight? Which airline did you fly with and what was the flight number?Thank you, Jane. I'm sorry to hear that your experience with Contoso Airways was unsatisfactory. Can you please let me know what specifically went wrong?I apologize for the inconvenience you faced, Jane. I understand how frustrating that must have been. Let me check if there's any way we can address your concerns or provide compensation. Please hold on for a moment.Jane, I have contacted Contoso Airways on your behalf to escalate the issue. They have assured me that they will investigate the matter and get back to you within 48 hours. They have also offered a voucher for a future flight as a gesture of goodwill. Is there anything else I can assist you with?You're welcome, Jane. I'm sorry again for the inconvenience caused. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?\nCustomer: Hi Olivia, I'm Jane Miller. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline. I'd like to file a complaint.\nAgent: I'm sorry to hear that, Jane. Could you please provide me with some details about your flight? Which airline did you fly with and what was the flight number?\nCustomer: I flew with Contoso Airways and the flight number was CTA123. The departure date was August 5th.\nAgent: Thank you, Jane. I'm sorry to hear that your experience with Contoso Airways was unsatisfactory. Can you please let me know what specifically went wrong?\nCustomer: The flight was delayed for several hours without any clear communication from the airline. The staff was rude and unhelpful. Additionally, the seats were uncomfortable and the in-flight entertainment system was not working.\nAgent: I apologize for the inconvenience you faced, Jane. I understand how frustrating that must have been. Let me check if there's any way we can address your concerns or provide compensation. Please hold on for a moment.\nCustomer: Thank you, Olivia. I appreciate your help.\nAgent: Jane, I have contacted Contoso Airways on your behalf to escalate the issue. They have assured me that they will investigate the matter and get back to you within 48 hours. They have also offered a voucher for a future flight as a gesture of goodwill. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your assistance, Olivia.\nAgent: You're welcome, Jane. I'm sorry again for the inconvenience caused. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614152203.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614152203.json new file mode 100644 index 00000000..92439daf --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614152203.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Evelyn Perez", + "AgentId": "AOC72V", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-234-1316", + "Conversation": { + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Messages": [ + { + "Id": "2b7c1442-423f-48a0-9ddc-478be0b4b308", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:22:51.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "910ab044-e1ee-4f18-ab90-f5a69adc8d07", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:24:57.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Hi Evelyn, I'm calling to discuss a recent trip I took with your agency.", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e8e4f133-9d5a-44e8-894c-55bb78a1d830", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:27:47.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Of course, I'd be happy to help. Can you please provide me with your full name and the details of your trip?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff579b24-3fdf-4539-87ae-a102079ad191", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:29:13.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "My name is John Smith. I recently traveled from Los Angeles to New York City for a business conference.", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a94e7367-ba7a-4a0e-8452-0c93458e54d7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:30:34.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Thank you, Mr. Smith. How can I assist you regarding your trip to New York City?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "915668f5-ad59-472f-91f7-43965e11dea9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:32:31.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "I had a lot of issues with the airline and hotel arrangements. The flight was delayed for several hours, and when I arrived at the Fabrikam Hotel, my reservation was not honored.", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eeb1a767-b12c-47fd-9858-ab4533636115", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:34:51.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "I apologize for the inconvenience you experienced, Mr. Smith. Let me look into this for you. Can you please provide me with the airline name, flight number, and departure date?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9dbda82c-b2fc-4fd9-8a2d-a9beba4f3bfd", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:36:19.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "I flew with Contoso Airways, flight number CA123, on March 1st at 9:00 AM.", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a84770bb-f90a-4f87-9fbd-fd45f3501889", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:38:35.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Thank you for providing those details. I will contact Contoso Airways and investigate the delay. Regarding the hotel, can you please provide me with the reservation number and the date?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a7ca6f1-c501-4eeb-910c-281c87dec021", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:41:08.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "My reservation number was 12345 and the date was March 1st as well.", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4df41921-9a20-42a6-97c4-1be0210b31e5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:42:26.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "Thank you for the information, Mr. Smith. I will contact the Fabrikam Hotel and address the issue with your reservation. Please allow me some time to investigate and communicate with the airline and hotel.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9178af67-4763-4ef9-95b6-0537cbccd917", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:44:23.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "This is unacceptable! I expect better service from Woodgrove Travel. I demand a refund for the inconvenience caused!", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "16723438-ae57-4514-82b1-2f30ac9f6c27", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:46:53.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "I understand your frustration, Mr. Smith, and I apologize for any inconvenience caused. Rest assured, I will do my best to resolve this issue for you. I will contact you as soon as I have an update from the airline and hotel. Is there anything else I can assist you with in the meantime?", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9c4ef7ad-03b5-459e-bbed-397307df5bb7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T15:49:48.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "No, this should be your top priority! I expect prompt resolution and compensation for the poor service I received!", + "UserId": "999-234-1316", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d371a5c6-76e1-42fe-a09e-e9e4a25fee34", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T15:51:00.486281-07:00", + "ConversationId": "f679ebf5-92f2-4ff7-9b7e-20ff60c33dae", + "Value": "I completely understand your urgency, Mr. Smith. I assure you that I will prioritize this matter and keep you updated. Thank you for your patience and cooperation.", + "UserId": "AOC72V", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-14T15:22:03.486281-07:00", + "EndTime": "2024-06-14T15:51:00.486281-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?Hi Evelyn, I'm calling to discuss a recent trip I took with your agency.Of course, I'd be happy to help. Can you please provide me with your full name and the details of your trip?My name is John Smith. I recently traveled from Los Angeles to New York City for a business conference.Thank you, Mr. Smith. How can I assist you regarding your trip to New York City?I had a lot of issues with the airline and hotel arrangements. The flight was delayed for several hours, and when I arrived at the Fabrikam Hotel, my reservation was not honored.I apologize for the inconvenience you experienced, Mr. Smith. Let me look into this for you. Can you please provide me with the airline name, flight number, and departure date?I flew with Contoso Airways, flight number CA123, on March 1st at 9:00 AM.Thank you for providing those details. I will contact Contoso Airways and investigate the delay. Regarding the hotel, can you please provide me with the reservation number and the date?My reservation number was 12345 and the date was March 1st as well.Thank you for the information, Mr. Smith. I will contact the Fabrikam Hotel and address the issue with your reservation. Please allow me some time to investigate and communicate with the airline and hotel.This is unacceptable! I expect better service from Woodgrove Travel. I demand a refund for the inconvenience caused!I understand your frustration, Mr. Smith, and I apologize for any inconvenience caused. Rest assured, I will do my best to resolve this issue for you. I will contact you as soon as I have an update from the airline and hotel. Is there anything else I can assist you with in the meantime?No, this should be your top priority! I expect prompt resolution and compensation for the poor service I received!I completely understand your urgency, Mr. Smith. I assure you that I will prioritize this matter and keep you updated. Thank you for your patience and cooperation.", + "Merged_content_user": "Hi Evelyn, I'm calling to discuss a recent trip I took with your agency.My name is John Smith. I recently traveled from Los Angeles to New York City for a business conference.I had a lot of issues with the airline and hotel arrangements. The flight was delayed for several hours, and when I arrived at the Fabrikam Hotel, my reservation was not honored.I flew with Contoso Airways, flight number CA123, on March 1st at 9:00 AM.My reservation number was 12345 and the date was March 1st as well.This is unacceptable! I expect better service from Woodgrove Travel. I demand a refund for the inconvenience caused!No, this should be your top priority! I expect prompt resolution and compensation for the poor service I received!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?Of course, I'd be happy to help. Can you please provide me with your full name and the details of your trip?Thank you, Mr. Smith. How can I assist you regarding your trip to New York City?I apologize for the inconvenience you experienced, Mr. Smith. Let me look into this for you. Can you please provide me with the airline name, flight number, and departure date?Thank you for providing those details. I will contact Contoso Airways and investigate the delay. Regarding the hotel, can you please provide me with the reservation number and the date?Thank you for the information, Mr. Smith. I will contact the Fabrikam Hotel and address the issue with your reservation. Please allow me some time to investigate and communicate with the airline and hotel.I understand your frustration, Mr. Smith, and I apologize for any inconvenience caused. Rest assured, I will do my best to resolve this issue for you. I will contact you as soon as I have an update from the airline and hotel. Is there anything else I can assist you with in the meantime?I completely understand your urgency, Mr. Smith. I assure you that I will prioritize this matter and keep you updated. Thank you for your patience and cooperation.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Evelyn Perez. How may I assist you today?\nCustomer: Hi Evelyn, I'm calling to discuss a recent trip I took with your agency.\nAgent: Of course, I'd be happy to help. Can you please provide me with your full name and the details of your trip?\nCustomer: My name is John Smith. I recently traveled from Los Angeles to New York City for a business conference.\nAgent: Thank you, Mr. Smith. How can I assist you regarding your trip to New York City?\nCustomer: I had a lot of issues with the airline and hotel arrangements. The flight was delayed for several hours, and when I arrived at the Fabrikam Hotel, my reservation was not honored.\nAgent: I apologize for the inconvenience you experienced, Mr. Smith. Let me look into this for you. Can you please provide me with the airline name, flight number, and departure date?\nCustomer: I flew with Contoso Airways, flight number CA123, on March 1st at 9:00 AM.\nAgent: Thank you for providing those details. I will contact Contoso Airways and investigate the delay. Regarding the hotel, can you please provide me with the reservation number and the date?\nCustomer: My reservation number was 12345 and the date was March 1st as well.\nAgent: Thank you for the information, Mr. Smith. I will contact the Fabrikam Hotel and address the issue with your reservation. Please allow me some time to investigate and communicate with the airline and hotel.\nCustomer: This is unacceptable! I expect better service from Woodgrove Travel. I demand a refund for the inconvenience caused!\nAgent: I understand your frustration, Mr. Smith, and I apologize for any inconvenience caused. Rest assured, I will do my best to resolve this issue for you. I will contact you as soon as I have an update from the airline and hotel. Is there anything else I can assist you with in the meantime?\nCustomer: No, this should be your top priority! I expect prompt resolution and compensation for the poor service I received!\nAgent: I completely understand your urgency, Mr. Smith. I assure you that I will prioritize this matter and keep you updated. Thank you for your patience and cooperation.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614201440.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614201440.json new file mode 100644 index 00000000..0eea7557 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240614201440.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-308-9900", + "Conversation": { + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Messages": [ + { + "Id": "8304785f-9efd-4372-8fad-5269742546b0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T20:17:36.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "117a5bde-e679-4c9a-aa6d-5c1ce00a20de", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T20:20:23.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "Hi Mason, my name is Lisa Thompson. I recently took a trip from Atlanta to Chicago, and I had a terrible experience with the flight. The airline was Contoso Airways.", + "UserId": "999-308-9900", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf4f9a49-928a-4e0d-bc4d-52a83d126f71", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T20:22:17.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "I'm sorry to hear that, Lisa. Could you please provide me with some details about what happened?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e77e92fe-4d76-4f1d-ac48-359e864d1bc5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T20:24:16.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "Well, firstly, the flight was delayed by two hours, which caused a lot of inconvenience for me. Additionally, the flight attendants were rude and unhelpful throughout the journey. The overall experience was just unpleasant.", + "UserId": "999-308-9900", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3b94882b-5120-4ebc-8894-7fd2d07c027d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T20:25:51.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "I completely understand your frustration, Lisa. Flight delays and poor service can definitely ruin a travel experience. Let me check if there's anything I can do to make it right for you.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2fa19bca-a80e-40f8-8e17-4eb947f87328", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T20:26:57.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "Thank you, Mason. I appreciate your help.", + "UserId": "999-308-9900", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d724768-0605-4ade-8202-c83b5214fa63", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T20:28:56.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "I apologize for the inconvenience caused, Lisa. I have noted down your complaint regarding the delayed flight and rude flight attendants. I will escalate this issue to the airline and request appropriate compensation for you. Is there anything else I can assist you with?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d1ea1ee2-2562-444b-b735-8c17cba73dab", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-14T20:29:53.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "No, that's all for now. Thank you for your assistance, Mason.", + "UserId": "999-308-9900", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "82f17b38-9dba-4a38-ba2c-f641c111f059", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-14T20:30:42.1017547-07:00", + "ConversationId": "c711bc03-f782-4754-b95d-860355f33817", + "Value": "You're welcome, Lisa. I apologize again for the inconvenience caused. Rest assured, I'll do my best to resolve this issue for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-14T20:14:40.1017547-07:00", + "EndTime": "2024-06-14T20:30:42.1017547-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?Hi Mason, my name is Lisa Thompson. I recently took a trip from Atlanta to Chicago, and I had a terrible experience with the flight. The airline was Contoso Airways.I'm sorry to hear that, Lisa. Could you please provide me with some details about what happened?Well, firstly, the flight was delayed by two hours, which caused a lot of inconvenience for me. Additionally, the flight attendants were rude and unhelpful throughout the journey. The overall experience was just unpleasant.I completely understand your frustration, Lisa. Flight delays and poor service can definitely ruin a travel experience. Let me check if there's anything I can do to make it right for you.Thank you, Mason. I appreciate your help.I apologize for the inconvenience caused, Lisa. I have noted down your complaint regarding the delayed flight and rude flight attendants. I will escalate this issue to the airline and request appropriate compensation for you. Is there anything else I can assist you with?No, that's all for now. Thank you for your assistance, Mason.You're welcome, Lisa. I apologize again for the inconvenience caused. Rest assured, I'll do my best to resolve this issue for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hi Mason, my name is Lisa Thompson. I recently took a trip from Atlanta to Chicago, and I had a terrible experience with the flight. The airline was Contoso Airways.Well, firstly, the flight was delayed by two hours, which caused a lot of inconvenience for me. Additionally, the flight attendants were rude and unhelpful throughout the journey. The overall experience was just unpleasant.Thank you, Mason. I appreciate your help.No, that's all for now. Thank you for your assistance, Mason.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?I'm sorry to hear that, Lisa. Could you please provide me with some details about what happened?I completely understand your frustration, Lisa. Flight delays and poor service can definitely ruin a travel experience. Let me check if there's anything I can do to make it right for you.I apologize for the inconvenience caused, Lisa. I have noted down your complaint regarding the delayed flight and rude flight attendants. I will escalate this issue to the airline and request appropriate compensation for you. Is there anything else I can assist you with?You're welcome, Lisa. I apologize again for the inconvenience caused. Rest assured, I'll do my best to resolve this issue for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mason White. How can I assist you today?\nCustomer: Hi Mason, my name is Lisa Thompson. I recently took a trip from Atlanta to Chicago, and I had a terrible experience with the flight. The airline was Contoso Airways.\nAgent: I'm sorry to hear that, Lisa. Could you please provide me with some details about what happened?\nCustomer: Well, firstly, the flight was delayed by two hours, which caused a lot of inconvenience for me. Additionally, the flight attendants were rude and unhelpful throughout the journey. The overall experience was just unpleasant.\nAgent: I completely understand your frustration, Lisa. Flight delays and poor service can definitely ruin a travel experience. Let me check if there's anything I can do to make it right for you.\nCustomer: Thank you, Mason. I appreciate your help.\nAgent: I apologize for the inconvenience caused, Lisa. I have noted down your complaint regarding the delayed flight and rude flight attendants. I will escalate this issue to the airline and request appropriate compensation for you. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your assistance, Mason.\nAgent: You're welcome, Lisa. I apologize again for the inconvenience caused. Rest assured, I'll do my best to resolve this issue for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615093340.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615093340.json new file mode 100644 index 00000000..3d583e9d --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615093340.json @@ -0,0 +1,289 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-405-5390", + "Conversation": { + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Messages": [ + { + "Id": "9e0bd933-abc1-4f94-9881-c6edef528e5e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:35:05.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c06d2b90-d58f-4acf-8ca4-33d7892e5cd6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T09:37:53.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Hi Zoe, my name is John Smith. I'm looking to plan a trip from Boston to Los Angeles. Can you help me with that?", + "UserId": "999-405-5390", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f6863ff0-68f0-43e5-aaa3-f1358ef1a00d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:38:57.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Of course, John. I'd be happy to assist you with your trip from Boston to Los Angeles. Can you please let me know your preferred travel dates?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e019223d-4382-4b33-b3ca-cef6dd001243", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T09:40:06.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "I'm flexible with my dates. I'm looking to travel sometime next month.", + "UserId": "999-405-5390", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "96eb07cd-b5e8-43dc-8526-36da8b852d36", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:41:37.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Great! Let me check the available options for you. Please hold on for a moment.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b0a083bc-d42a-4a80-9f08-20ec5a56cbf2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:43:49.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Thank you for your patience, John. I have found a few options for your trip from Boston to Los Angeles in the next month. Here are the details:", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9e3f6bc0-2af0-4799-9be4-ba1cf9bdb9c7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:46:45.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 1: Contoso Airways flight CA123 departing on September 10th at 8:00 AM. The flight duration is 6 hours and 30 minutes.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a60e2ce3-ead6-4ba2-8894-4fc90719627a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:48:58.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 2: Northwind Airlines flight NW456 departing on September 15th at 10:30 AM. The flight duration is 7 hours.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "30cf7303-5640-4e1d-9809-51669106ed8c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:51:27.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 3: Adatum Air flight AA789 departing on September 20th at 1:45 PM. The flight duration is 6 hours and 15 minutes.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3560c311-e7da-45b8-b18d-d8dac4f01e68", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:52:26.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "These are just a few options to consider. Let me know if you'd like more details on any of these flights or if you have any specific preferences.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4628d37a-028c-4488-9cfc-8a9fece084c5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T09:54:40.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Thank you, Zoe. Can you also recommend some hotels in Los Angeles?", + "UserId": "999-405-5390", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6fe8ff85-dc8b-46c6-b6b6-fe11abbdfd95", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:56:38.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Certainly, John. Here are a few hotel options in Los Angeles:", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b6e64088-44c7-476b-a2a1-e0e33da95aa2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T09:59:03.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 1: Fabrikam Hotel. Reservation number: ABC123. Check-in date: September 10th.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8a3dd346-b8d4-4880-8b28-1e57f9fc2bff", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T10:01:41.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 2: Adventure Lodge. Reservation number: DEF456. Check-in date: September 15th.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9006d07-7916-4d19-81be-5815c9487f46", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T10:04:40.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Option 3: Lamna Suites. Reservation number: GHI789. Check-in date: September 20th.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e57121a0-1220-4e8a-89c9-e1b21e513122", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T10:05:48.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Feel free to let me know if you'd like more information about any of these hotels or if you have any specific preferences.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3e49f8ca-b73d-4c54-b7db-acd211dd382f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T10:07:18.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "Thank you, Zoe. I appreciate your help. I will take some time to consider my options and get back to you.", + "UserId": "999-405-5390", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "623374dd-9aaa-4c78-905b-1ad8c663b71b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T10:09:56.8193638-07:00", + "ConversationId": "5614f920-ce71-4142-9078-12a020e41e2c", + "Value": "You're welcome, John. Take your time and let me know if you have any further questions. Have a great day!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-15T09:33:40.8193638-07:00", + "EndTime": "2024-06-15T10:09:56.8193638-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?Hi Zoe, my name is John Smith. I'm looking to plan a trip from Boston to Los Angeles. Can you help me with that?Of course, John. I'd be happy to assist you with your trip from Boston to Los Angeles. Can you please let me know your preferred travel dates?I'm flexible with my dates. I'm looking to travel sometime next month.Great! Let me check the available options for you. Please hold on for a moment.Thank you for your patience, John. I have found a few options for your trip from Boston to Los Angeles in the next month. Here are the details:Option 1: Contoso Airways flight CA123 departing on September 10th at 8:00 AM. The flight duration is 6 hours and 30 minutes.Option 2: Northwind Airlines flight NW456 departing on September 15th at 10:30 AM. The flight duration is 7 hours.Option 3: Adatum Air flight AA789 departing on September 20th at 1:45 PM. The flight duration is 6 hours and 15 minutes.These are just a few options to consider. Let me know if you'd like more details on any of these flights or if you have any specific preferences.Thank you, Zoe. Can you also recommend some hotels in Los Angeles?Certainly, John. Here are a few hotel options in Los Angeles:Option 1: Fabrikam Hotel. Reservation number: ABC123. Check-in date: September 10th.Option 2: Adventure Lodge. Reservation number: DEF456. Check-in date: September 15th.Option 3: Lamna Suites. Reservation number: GHI789. Check-in date: September 20th.Feel free to let me know if you'd like more information about any of these hotels or if you have any specific preferences.Thank you, Zoe. I appreciate your help. I will take some time to consider my options and get back to you.You're welcome, John. Take your time and let me know if you have any further questions. Have a great day!", + "Merged_content_user": "Hi Zoe, my name is John Smith. I'm looking to plan a trip from Boston to Los Angeles. Can you help me with that?I'm flexible with my dates. I'm looking to travel sometime next month.Thank you, Zoe. Can you also recommend some hotels in Los Angeles?Thank you, Zoe. I appreciate your help. I will take some time to consider my options and get back to you.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?Of course, John. I'd be happy to assist you with your trip from Boston to Los Angeles. Can you please let me know your preferred travel dates?Great! Let me check the available options for you. Please hold on for a moment.Thank you for your patience, John. I have found a few options for your trip from Boston to Los Angeles in the next month. Here are the details:Option 1: Contoso Airways flight CA123 departing on September 10th at 8:00 AM. The flight duration is 6 hours and 30 minutes.Option 2: Northwind Airlines flight NW456 departing on September 15th at 10:30 AM. The flight duration is 7 hours.Option 3: Adatum Air flight AA789 departing on September 20th at 1:45 PM. The flight duration is 6 hours and 15 minutes.These are just a few options to consider. Let me know if you'd like more details on any of these flights or if you have any specific preferences.Certainly, John. Here are a few hotel options in Los Angeles:Option 1: Fabrikam Hotel. Reservation number: ABC123. Check-in date: September 10th.Option 2: Adventure Lodge. Reservation number: DEF456. Check-in date: September 15th.Option 3: Lamna Suites. Reservation number: GHI789. Check-in date: September 20th.Feel free to let me know if you'd like more information about any of these hotels or if you have any specific preferences.You're welcome, John. Take your time and let me know if you have any further questions. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?\nCustomer: Hi Zoe, my name is John Smith. I'm looking to plan a trip from Boston to Los Angeles. Can you help me with that?\nAgent: Of course, John. I'd be happy to assist you with your trip from Boston to Los Angeles. Can you please let me know your preferred travel dates?\nCustomer: I'm flexible with my dates. I'm looking to travel sometime next month.\nAgent: Great! Let me check the available options for you. Please hold on for a moment.\nAgent: Thank you for your patience, John. I have found a few options for your trip from Boston to Los Angeles in the next month. Here are the details:\nAgent: Option 1: Contoso Airways flight CA123 departing on September 10th at 8:00 AM. The flight duration is 6 hours and 30 minutes.\nAgent: Option 2: Northwind Airlines flight NW456 departing on September 15th at 10:30 AM. The flight duration is 7 hours.\nAgent: Option 3: Adatum Air flight AA789 departing on September 20th at 1:45 PM. The flight duration is 6 hours and 15 minutes.\nAgent: These are just a few options to consider. Let me know if you'd like more details on any of these flights or if you have any specific preferences.\nCustomer: Thank you, Zoe. Can you also recommend some hotels in Los Angeles?\nAgent: Certainly, John. Here are a few hotel options in Los Angeles:\nAgent: Option 1: Fabrikam Hotel. Reservation number: ABC123. Check-in date: September 10th.\nAgent: Option 2: Adventure Lodge. Reservation number: DEF456. Check-in date: September 15th.\nAgent: Option 3: Lamna Suites. Reservation number: GHI789. Check-in date: September 20th.\nAgent: Feel free to let me know if you'd like more information about any of these hotels or if you have any specific preferences.\nCustomer: Thank you, Zoe. I appreciate your help. I will take some time to consider my options and get back to you.\nAgent: You're welcome, John. Take your time and let me know if you have any further questions. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615201937.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615201937.json new file mode 100644 index 00000000..5c02e36b --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240615201937.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Charlotte Martinez", + "AgentId": "MDQCWU", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-300-5553", + "Conversation": { + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Messages": [ + { + "Id": "8f1bbe9e-1fbc-4797-8888-a2bfde35611c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:21:13.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Charlotte Martinez. How may I assist you today?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "739b8e0c-ea06-4cbb-8c23-8739ce8989f0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:22:47.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Hi Charlotte, this is Alex Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience. I wanted to share my feedback and see if something can be done about it.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9ceb834d-e286-433e-8da2-df24c35dc1d5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:23:37.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "I'm sorry to hear that, Alex. Could you please provide me with more details about your experience so that I can assist you better?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4fc5e329-7209-4826-b43c-d67c2b5d111f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:25:45.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Sure, where do I begin? Firstly, the flight was delayed by 3 hours, which caused a lot of inconvenience. Then, when I finally arrived in Los Angeles, the hotel I had booked was overbooked and they didn't have a room for me.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "09127154-6335-4012-823d-d9d91a7713a4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:27:15.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "I understand how frustrating that must have been, Alex. Let me check our records and see what I can do to resolve this for you. Can you please provide me with your flight details and hotel reservation information?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b565d11d-6131-4de4-8f69-ea21ceba8107", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:28:26.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "The flight was with Contoso Airways, flight number CN123, departing from New York City on July 10th at 8:00 AM. The hotel reservation was at Fabrikam Hotel, reservation number FH456, for the dates July 10th to July 15th.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "304ae58a-0737-45ca-9ffa-b8edf23a244b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:31:13.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Thank you for providing the details, Alex. I apologize for the inconvenience caused. Let me contact the airline and hotel to investigate the issues you faced. Please bear with me for a moment.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "857171c0-a1bc-4ca5-ae32-19f2a9f65f4f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:32:38.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "No problem, take your time. I appreciate your help, Charlotte.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "48811c6b-d51c-47d8-8f48-5fa063fe7a4d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:34:31.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Thank you for your patience, Alex. I have spoken to the airline and they acknowledge the delay of your flight. As a gesture of goodwill, they have issued a voucher for $100 that can be used towards your next flight.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b7c590d5-52b1-4bd3-a80e-4c39b5958507", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:37:03.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "That's great to hear, Charlotte. Thank you for resolving the flight issue. What about the hotel situation?", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c3503e78-fc52-4118-8e4a-9ce0f58c42be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:39:57.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "I've also contacted the Fabrikam Hotel regarding the overbooking. They deeply apologize for the inconvenience caused and have arranged for you to stay at their sister hotel, Southridge, which is a 5-star property. They will cover the expenses and provide a complimentary upgrade as well.", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2a922db8-5bcb-4957-97c4-32965f188cd7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:40:59.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "Wow, that's more than I expected. Thank you so much, Charlotte. I really appreciate your help in resolving these issues.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "16a3957d-379e-454b-9516-b8f5d6ff72bc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:43:07.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "You're very welcome, Alex. I'm glad I could assist you in resolving the issues. Is there anything else I can help you with?", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1df099ce-7d54-48b5-b82b-474af8facc38", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-15T20:45:42.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "No, that's all for now. Thank you again, Charlotte. You've been a great help.", + "UserId": "999-300-5553", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "83ad8ad9-8275-4c13-b797-f93ef78ceb0c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-15T20:46:58.8512057-07:00", + "ConversationId": "b4ece416-ef48-4cd2-8222-cd5c3c8c5b5d", + "Value": "It was my pleasure, Alex. If you have any further concerns or need assistance in the future, don't hesitate to contact us. Have a wonderful day!", + "UserId": "MDQCWU", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-15T20:19:37.8512057-07:00", + "EndTime": "2024-06-15T20:46:58.8512057-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Charlotte Martinez. How may I assist you today?Hi Charlotte, this is Alex Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience. I wanted to share my feedback and see if something can be done about it.I'm sorry to hear that, Alex. Could you please provide me with more details about your experience so that I can assist you better?Sure, where do I begin? Firstly, the flight was delayed by 3 hours, which caused a lot of inconvenience. Then, when I finally arrived in Los Angeles, the hotel I had booked was overbooked and they didn't have a room for me.I understand how frustrating that must have been, Alex. Let me check our records and see what I can do to resolve this for you. Can you please provide me with your flight details and hotel reservation information?The flight was with Contoso Airways, flight number CN123, departing from New York City on July 10th at 8:00 AM. The hotel reservation was at Fabrikam Hotel, reservation number FH456, for the dates July 10th to July 15th.Thank you for providing the details, Alex. I apologize for the inconvenience caused. Let me contact the airline and hotel to investigate the issues you faced. Please bear with me for a moment.No problem, take your time. I appreciate your help, Charlotte.Thank you for your patience, Alex. I have spoken to the airline and they acknowledge the delay of your flight. As a gesture of goodwill, they have issued a voucher for $100 that can be used towards your next flight.That's great to hear, Charlotte. Thank you for resolving the flight issue. What about the hotel situation?I've also contacted the Fabrikam Hotel regarding the overbooking. They deeply apologize for the inconvenience caused and have arranged for you to stay at their sister hotel, Southridge, which is a 5-star property. They will cover the expenses and provide a complimentary upgrade as well.Wow, that's more than I expected. Thank you so much, Charlotte. I really appreciate your help in resolving these issues.You're very welcome, Alex. I'm glad I could assist you in resolving the issues. Is there anything else I can help you with?No, that's all for now. Thank you again, Charlotte. You've been a great help.It was my pleasure, Alex. If you have any further concerns or need assistance in the future, don't hesitate to contact us. Have a wonderful day!", + "Merged_content_user": "Hi Charlotte, this is Alex Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience. I wanted to share my feedback and see if something can be done about it.Sure, where do I begin? Firstly, the flight was delayed by 3 hours, which caused a lot of inconvenience. Then, when I finally arrived in Los Angeles, the hotel I had booked was overbooked and they didn't have a room for me.The flight was with Contoso Airways, flight number CN123, departing from New York City on July 10th at 8:00 AM. The hotel reservation was at Fabrikam Hotel, reservation number FH456, for the dates July 10th to July 15th.No problem, take your time. I appreciate your help, Charlotte.That's great to hear, Charlotte. Thank you for resolving the flight issue. What about the hotel situation?Wow, that's more than I expected. Thank you so much, Charlotte. I really appreciate your help in resolving these issues.No, that's all for now. Thank you again, Charlotte. You've been a great help.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Charlotte Martinez. How may I assist you today?I'm sorry to hear that, Alex. Could you please provide me with more details about your experience so that I can assist you better?I understand how frustrating that must have been, Alex. Let me check our records and see what I can do to resolve this for you. Can you please provide me with your flight details and hotel reservation information?Thank you for providing the details, Alex. I apologize for the inconvenience caused. Let me contact the airline and hotel to investigate the issues you faced. Please bear with me for a moment.Thank you for your patience, Alex. I have spoken to the airline and they acknowledge the delay of your flight. As a gesture of goodwill, they have issued a voucher for $100 that can be used towards your next flight.I've also contacted the Fabrikam Hotel regarding the overbooking. They deeply apologize for the inconvenience caused and have arranged for you to stay at their sister hotel, Southridge, which is a 5-star property. They will cover the expenses and provide a complimentary upgrade as well.You're very welcome, Alex. I'm glad I could assist you in resolving the issues. Is there anything else I can help you with?It was my pleasure, Alex. If you have any further concerns or need assistance in the future, don't hesitate to contact us. Have a wonderful day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Charlotte Martinez. How may I assist you today?\nCustomer: Hi Charlotte, this is Alex Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience. I wanted to share my feedback and see if something can be done about it.\nAgent: I'm sorry to hear that, Alex. Could you please provide me with more details about your experience so that I can assist you better?\nCustomer: Sure, where do I begin? Firstly, the flight was delayed by 3 hours, which caused a lot of inconvenience. Then, when I finally arrived in Los Angeles, the hotel I had booked was overbooked and they didn't have a room for me.\nAgent: I understand how frustrating that must have been, Alex. Let me check our records and see what I can do to resolve this for you. Can you please provide me with your flight details and hotel reservation information?\nCustomer: The flight was with Contoso Airways, flight number CN123, departing from New York City on July 10th at 8:00 AM. The hotel reservation was at Fabrikam Hotel, reservation number FH456, for the dates July 10th to July 15th.\nAgent: Thank you for providing the details, Alex. I apologize for the inconvenience caused. Let me contact the airline and hotel to investigate the issues you faced. Please bear with me for a moment.\nCustomer: No problem, take your time. I appreciate your help, Charlotte.\nAgent: Thank you for your patience, Alex. I have spoken to the airline and they acknowledge the delay of your flight. As a gesture of goodwill, they have issued a voucher for $100 that can be used towards your next flight.\nCustomer: That's great to hear, Charlotte. Thank you for resolving the flight issue. What about the hotel situation?\nAgent: I've also contacted the Fabrikam Hotel regarding the overbooking. They deeply apologize for the inconvenience caused and have arranged for you to stay at their sister hotel, Southridge, which is a 5-star property. They will cover the expenses and provide a complimentary upgrade as well.\nCustomer: Wow, that's more than I expected. Thank you so much, Charlotte. I really appreciate your help in resolving these issues.\nAgent: You're very welcome, Alex. I'm glad I could assist you in resolving the issues. Is there anything else I can help you with?\nCustomer: No, that's all for now. Thank you again, Charlotte. You've been a great help.\nAgent: It was my pleasure, Alex. If you have any further concerns or need assistance in the future, don't hesitate to contact us. Have a wonderful day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617002312.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617002312.json new file mode 100644 index 00000000..9be75da0 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617002312.json @@ -0,0 +1,229 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-336-5878", + "Conversation": { + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Messages": [ + { + "Id": "6ae3955e-ca4c-4e93-a9ce-cbce5425ae17", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:25:13.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Hello, thank you for contacting Woodgrove Travel. My name is Lucas Thompson, how can I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "79aab91a-0769-41c3-b5b4-8d7391fa97e2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:27:37.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Hi Lucas, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles with Contoso Airways, and I had a terrible experience.", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b187656a-059a-4f45-ab8f-c5b72de02960", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:28:09.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "I'm sorry to hear that, Sarah. Could you please tell me what happened during your trip?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41dc43a6-3d84-4f08-b702-2e0e86f4fd24", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:30:37.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "The flight was delayed for over three hours without any proper explanation. It messed up my plans and caused a lot of inconvenience.", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "de80d7f8-1559-404f-bb40-035df7a3d856", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:31:59.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "I understand how frustrating that can be, Sarah. Flight delays can be really disruptive. Let me check the details of your flight and see what I can do to assist you.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9fa59c8a-07e0-47d6-b42f-0e8472a0f568", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:32:43.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Thank you, Lucas. The flight was Contoso Airways flight number CA1234, departing from Chicago O'Hare International Airport on August 10th at 2:00 PM.", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "197d766d-5153-4c56-9350-368b7bfaa315", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:35:17.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "I apologize for the inconvenience caused, Sarah. Let me reach out to Contoso Airways and see if they can provide any compensation or alternative options for you. Can you please provide me with a contact number where I can reach you?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "43a8f193-796a-47de-978c-e1be6fb2806a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:37:43.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Sure, you can reach me at 555-123-4567. Thank you for your assistance, Lucas.", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "42cf6762-dc2d-4c2f-b883-52a6e1a71489", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:38:31.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "You're welcome, Sarah. I will get back to you as soon as I have an update from Contoso Airways. Thank you for your patience.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "838ca455-fa4d-4b6d-b7a9-21aaa766cf23", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:41:16.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Hello Sarah, I have spoken with Contoso Airways regarding your flight delay. They apologize for the inconvenience caused and offer their sincere apologies. As a gesture of goodwill, they would like to offer you a $100 voucher for your next flight with them. Additionally, they have mentioned that they can reschedule your return flight to accommodate your plans, free of charge. Would that be suitable for you?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fb5c8b45-5657-449a-82d3-e0e54b907190", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:44:08.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "That sounds fair, Lucas. I appreciate your assistance in resolving this matter. Please go ahead with the rescheduling of my return flight. Thank you!", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4426095d-a53d-4b5b-a8e7-6e6d0cc5f458", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:44:53.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "Not a problem, Sarah. I'm glad we could find a suitable solution for you. I will proceed with the rescheduling and send you the updated details. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c0fab285-ced3-4997-9e1f-c445436f72e7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T00:47:39.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "No, that should be all, Lucas. Thank you again for your help. I appreciate it!", + "UserId": "999-336-5878", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "923b93a3-4378-4c17-8812-79b527ce1a11", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T00:48:31.606256-07:00", + "ConversationId": "d688bd8f-cd63-4360-9934-52e4013be957", + "Value": "You're welcome, Sarah. It was my pleasure to assist you. Have a great day and enjoy the rest of your trip!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-17T00:23:12.606256-07:00", + "EndTime": "2024-06-17T00:48:31.606256-07:00", + "Merged_content": "Hello, thank you for contacting Woodgrove Travel. My name is Lucas Thompson, how can I assist you today?Hi Lucas, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles with Contoso Airways, and I had a terrible experience.I'm sorry to hear that, Sarah. Could you please tell me what happened during your trip?The flight was delayed for over three hours without any proper explanation. It messed up my plans and caused a lot of inconvenience.I understand how frustrating that can be, Sarah. Flight delays can be really disruptive. Let me check the details of your flight and see what I can do to assist you.Thank you, Lucas. The flight was Contoso Airways flight number CA1234, departing from Chicago O'Hare International Airport on August 10th at 2:00 PM.I apologize for the inconvenience caused, Sarah. Let me reach out to Contoso Airways and see if they can provide any compensation or alternative options for you. Can you please provide me with a contact number where I can reach you?Sure, you can reach me at 555-123-4567. Thank you for your assistance, Lucas.You're welcome, Sarah. I will get back to you as soon as I have an update from Contoso Airways. Thank you for your patience.Hello Sarah, I have spoken with Contoso Airways regarding your flight delay. They apologize for the inconvenience caused and offer their sincere apologies. As a gesture of goodwill, they would like to offer you a $100 voucher for your next flight with them. Additionally, they have mentioned that they can reschedule your return flight to accommodate your plans, free of charge. Would that be suitable for you?That sounds fair, Lucas. I appreciate your assistance in resolving this matter. Please go ahead with the rescheduling of my return flight. Thank you!Not a problem, Sarah. I'm glad we could find a suitable solution for you. I will proceed with the rescheduling and send you the updated details. Is there anything else I can assist you with?No, that should be all, Lucas. Thank you again for your help. I appreciate it!You're welcome, Sarah. It was my pleasure to assist you. Have a great day and enjoy the rest of your trip!", + "Merged_content_user": "Hi Lucas, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles with Contoso Airways, and I had a terrible experience.The flight was delayed for over three hours without any proper explanation. It messed up my plans and caused a lot of inconvenience.Thank you, Lucas. The flight was Contoso Airways flight number CA1234, departing from Chicago O'Hare International Airport on August 10th at 2:00 PM.Sure, you can reach me at 555-123-4567. Thank you for your assistance, Lucas.That sounds fair, Lucas. I appreciate your assistance in resolving this matter. Please go ahead with the rescheduling of my return flight. Thank you!No, that should be all, Lucas. Thank you again for your help. I appreciate it!", + "Merged_content_agent": "Hello, thank you for contacting Woodgrove Travel. My name is Lucas Thompson, how can I assist you today?I'm sorry to hear that, Sarah. Could you please tell me what happened during your trip?I understand how frustrating that can be, Sarah. Flight delays can be really disruptive. Let me check the details of your flight and see what I can do to assist you.I apologize for the inconvenience caused, Sarah. Let me reach out to Contoso Airways and see if they can provide any compensation or alternative options for you. Can you please provide me with a contact number where I can reach you?You're welcome, Sarah. I will get back to you as soon as I have an update from Contoso Airways. Thank you for your patience.Hello Sarah, I have spoken with Contoso Airways regarding your flight delay. They apologize for the inconvenience caused and offer their sincere apologies. As a gesture of goodwill, they would like to offer you a $100 voucher for your next flight with them. Additionally, they have mentioned that they can reschedule your return flight to accommodate your plans, free of charge. Would that be suitable for you?Not a problem, Sarah. I'm glad we could find a suitable solution for you. I will proceed with the rescheduling and send you the updated details. Is there anything else I can assist you with?You're welcome, Sarah. It was my pleasure to assist you. Have a great day and enjoy the rest of your trip!", + "Full_conversation": "Agent: Hello, thank you for contacting Woodgrove Travel. My name is Lucas Thompson, how can I assist you today?\nCustomer: Hi Lucas, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles with Contoso Airways, and I had a terrible experience.\nAgent: I'm sorry to hear that, Sarah. Could you please tell me what happened during your trip?\nCustomer: The flight was delayed for over three hours without any proper explanation. It messed up my plans and caused a lot of inconvenience.\nAgent: I understand how frustrating that can be, Sarah. Flight delays can be really disruptive. Let me check the details of your flight and see what I can do to assist you.\nCustomer: Thank you, Lucas. The flight was Contoso Airways flight number CA1234, departing from Chicago O'Hare International Airport on August 10th at 2:00 PM.\nAgent: I apologize for the inconvenience caused, Sarah. Let me reach out to Contoso Airways and see if they can provide any compensation or alternative options for you. Can you please provide me with a contact number where I can reach you?\nCustomer: Sure, you can reach me at 555-123-4567. Thank you for your assistance, Lucas.\nAgent: You're welcome, Sarah. I will get back to you as soon as I have an update from Contoso Airways. Thank you for your patience.\nAgent: Hello Sarah, I have spoken with Contoso Airways regarding your flight delay. They apologize for the inconvenience caused and offer their sincere apologies. As a gesture of goodwill, they would like to offer you a $100 voucher for your next flight with them. Additionally, they have mentioned that they can reschedule your return flight to accommodate your plans, free of charge. Would that be suitable for you?\nCustomer: That sounds fair, Lucas. I appreciate your assistance in resolving this matter. Please go ahead with the rescheduling of my return flight. Thank you!\nAgent: Not a problem, Sarah. I'm glad we could find a suitable solution for you. I will proceed with the rescheduling and send you the updated details. Is there anything else I can assist you with?\nCustomer: No, that should be all, Lucas. Thank you again for your help. I appreciate it!\nAgent: You're welcome, Sarah. It was my pleasure to assist you. Have a great day and enjoy the rest of your trip!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617023441.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617023441.json new file mode 100644 index 00000000..c5af37c0 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240617023441.json @@ -0,0 +1,289 @@ +{ + "AgentName": "Liam Johnson", + "AgentId": "YVS2EM", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-175-1540", + "Conversation": { + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Messages": [ + { + "Id": "66f4a3f7-eab8-4d6d-bce7-dbb426335892", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:35:18.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How may I assist you today?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "22539dc9-120e-4fb1-89c0-f91668c6a66d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:37:14.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Hi Liam, my name is Jessica Thompson. I recently traveled from Los Angeles to New York City using Contoso Airways, and I had a terrible experience.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "189c1f94-2fdc-4d4e-9c69-1705645ac57d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:39:12.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "I'm sorry to hear that, Jessica. Could you please provide me with some more details about what happened?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a79921d8-429b-4969-90d6-5ebbf83619e6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:40:21.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Well, first of all, the flight was delayed by two hours without any explanation. Then, when we finally boarded the plane, the seats were dirty and the cabin smelled unpleasant. The flight attendants were also quite rude and unhelpful.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d6572666-f6d1-49ec-8c43-4334759b1d4e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:41:46.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "I understand how frustrating that can be, Jessica. I apologize for the inconvenience caused. Let me check what I can do to address this issue.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "37d336c0-4333-4289-8960-2547716b1f15", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:43:37.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Thank you, Liam. I appreciate your help.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "594d4237-61f4-4ff5-9aca-c08cfa8b13d2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:44:39.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "I have checked the available options, Jessica. Since your flight has already taken place, I can file a complaint with Contoso Airways on your behalf. This will ensure that your feedback reaches the airline's management and they can take appropriate action. Additionally, I can also assist you with future travel arrangements to ensure a better experience.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bc01f654-8de6-49c4-bf79-b28ac6a56ae4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:46:03.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "That would be great, Liam. I would like to make sure that my next flight is smooth and comfortable. Can you recommend any alternative airlines or hotels for my future trip?", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0c22ca26-b233-41bf-9447-817cbb54816c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:47:09.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Certainly, Jessica. I can suggest some alternative airlines and hotels based on your preferences. Could you please let me know your travel dates and the destination?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ace7ddc9-402f-461a-b9df-8061aa43e27b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:48:46.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "I'm planning to travel from Seattle to Miami in November. I'll be there for a week.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c45e4a03-5da0-4db5-ac37-c4971b238b80", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:50:07.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Great! Let me check the available options for you. Please bear with me for a moment.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fa95cf4e-2d0a-4e73-933c-00fb09e2eb7c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:52:17.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Sure, take your time.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c3924595-6a0e-4de6-9d1e-cacf83798621", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:55:07.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "After reviewing the available flights, I recommend considering Northwind Airlines. They have a good reputation for on-time performance and customer service. As for hotels, I suggest looking into Fabrikam Hotel or Adventure Lodge for a comfortable stay in Miami. Would you like me to provide you with more details?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d0eee29c-9ba6-40a2-996d-121c56dd9991", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T02:56:27.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Yes, please. I would appreciate more information about the flights and hotels.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "380a66ed-7af1-4bbd-8251-09d231f9e52c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T02:57:45.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Absolutely, Jessica. I will email you the flight options from Northwind Airlines along with the available rooms and rates at Fabrikam Hotel and Adventure Lodge. Please check your inbox for the details.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e49c6b2b-5dab-40cc-9e81-1725b705f1fa", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T03:00:08.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Thank you so much, Liam. I really appreciate your assistance and understanding. I'll check my email for the information.", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab1cdc56-5917-42c0-9a26-d48db899de91", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-17T03:02:23.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "You're welcome, Jessica. I'm glad I could help. If you have any more questions or need further assistance, please feel free to reach out. Have a great day!", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ceed2e2-1b55-432e-956c-53d1768e5c76", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-17T03:03:52.0825182-07:00", + "ConversationId": "114e55a0-ecbd-41a7-95c6-5bcf420b6c20", + "Value": "Thank you, Liam. You've been very helpful. Have a great day too!", + "UserId": "999-175-1540", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-17T02:34:41.0825182-07:00", + "EndTime": "2024-06-17T03:03:52.0825182-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How may I assist you today?Hi Liam, my name is Jessica Thompson. I recently traveled from Los Angeles to New York City using Contoso Airways, and I had a terrible experience.I'm sorry to hear that, Jessica. Could you please provide me with some more details about what happened?Well, first of all, the flight was delayed by two hours without any explanation. Then, when we finally boarded the plane, the seats were dirty and the cabin smelled unpleasant. The flight attendants were also quite rude and unhelpful.I understand how frustrating that can be, Jessica. I apologize for the inconvenience caused. Let me check what I can do to address this issue.Thank you, Liam. I appreciate your help.I have checked the available options, Jessica. Since your flight has already taken place, I can file a complaint with Contoso Airways on your behalf. This will ensure that your feedback reaches the airline's management and they can take appropriate action. Additionally, I can also assist you with future travel arrangements to ensure a better experience.That would be great, Liam. I would like to make sure that my next flight is smooth and comfortable. Can you recommend any alternative airlines or hotels for my future trip?Certainly, Jessica. I can suggest some alternative airlines and hotels based on your preferences. Could you please let me know your travel dates and the destination?I'm planning to travel from Seattle to Miami in November. I'll be there for a week.Great! Let me check the available options for you. Please bear with me for a moment.Sure, take your time.After reviewing the available flights, I recommend considering Northwind Airlines. They have a good reputation for on-time performance and customer service. As for hotels, I suggest looking into Fabrikam Hotel or Adventure Lodge for a comfortable stay in Miami. Would you like me to provide you with more details?Yes, please. I would appreciate more information about the flights and hotels.Absolutely, Jessica. I will email you the flight options from Northwind Airlines along with the available rooms and rates at Fabrikam Hotel and Adventure Lodge. Please check your inbox for the details.Thank you so much, Liam. I really appreciate your assistance and understanding. I'll check my email for the information.You're welcome, Jessica. I'm glad I could help. If you have any more questions or need further assistance, please feel free to reach out. Have a great day!Thank you, Liam. You've been very helpful. Have a great day too!", + "Merged_content_user": "Hi Liam, my name is Jessica Thompson. I recently traveled from Los Angeles to New York City using Contoso Airways, and I had a terrible experience.Well, first of all, the flight was delayed by two hours without any explanation. Then, when we finally boarded the plane, the seats were dirty and the cabin smelled unpleasant. The flight attendants were also quite rude and unhelpful.Thank you, Liam. I appreciate your help.That would be great, Liam. I would like to make sure that my next flight is smooth and comfortable. Can you recommend any alternative airlines or hotels for my future trip?I'm planning to travel from Seattle to Miami in November. I'll be there for a week.Sure, take your time.Yes, please. I would appreciate more information about the flights and hotels.Thank you so much, Liam. I really appreciate your assistance and understanding. I'll check my email for the information.Thank you, Liam. You've been very helpful. Have a great day too!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How may I assist you today?I'm sorry to hear that, Jessica. Could you please provide me with some more details about what happened?I understand how frustrating that can be, Jessica. I apologize for the inconvenience caused. Let me check what I can do to address this issue.I have checked the available options, Jessica. Since your flight has already taken place, I can file a complaint with Contoso Airways on your behalf. This will ensure that your feedback reaches the airline's management and they can take appropriate action. Additionally, I can also assist you with future travel arrangements to ensure a better experience.Certainly, Jessica. I can suggest some alternative airlines and hotels based on your preferences. Could you please let me know your travel dates and the destination?Great! Let me check the available options for you. Please bear with me for a moment.After reviewing the available flights, I recommend considering Northwind Airlines. They have a good reputation for on-time performance and customer service. As for hotels, I suggest looking into Fabrikam Hotel or Adventure Lodge for a comfortable stay in Miami. Would you like me to provide you with more details?Absolutely, Jessica. I will email you the flight options from Northwind Airlines along with the available rooms and rates at Fabrikam Hotel and Adventure Lodge. Please check your inbox for the details.You're welcome, Jessica. I'm glad I could help. If you have any more questions or need further assistance, please feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Liam Johnson. How may I assist you today?\nCustomer: Hi Liam, my name is Jessica Thompson. I recently traveled from Los Angeles to New York City using Contoso Airways, and I had a terrible experience.\nAgent: I'm sorry to hear that, Jessica. Could you please provide me with some more details about what happened?\nCustomer: Well, first of all, the flight was delayed by two hours without any explanation. Then, when we finally boarded the plane, the seats were dirty and the cabin smelled unpleasant. The flight attendants were also quite rude and unhelpful.\nAgent: I understand how frustrating that can be, Jessica. I apologize for the inconvenience caused. Let me check what I can do to address this issue.\nCustomer: Thank you, Liam. I appreciate your help.\nAgent: I have checked the available options, Jessica. Since your flight has already taken place, I can file a complaint with Contoso Airways on your behalf. This will ensure that your feedback reaches the airline's management and they can take appropriate action. Additionally, I can also assist you with future travel arrangements to ensure a better experience.\nCustomer: That would be great, Liam. I would like to make sure that my next flight is smooth and comfortable. Can you recommend any alternative airlines or hotels for my future trip?\nAgent: Certainly, Jessica. I can suggest some alternative airlines and hotels based on your preferences. Could you please let me know your travel dates and the destination?\nCustomer: I'm planning to travel from Seattle to Miami in November. I'll be there for a week.\nAgent: Great! Let me check the available options for you. Please bear with me for a moment.\nCustomer: Sure, take your time.\nAgent: After reviewing the available flights, I recommend considering Northwind Airlines. They have a good reputation for on-time performance and customer service. As for hotels, I suggest looking into Fabrikam Hotel or Adventure Lodge for a comfortable stay in Miami. Would you like me to provide you with more details?\nCustomer: Yes, please. I would appreciate more information about the flights and hotels.\nAgent: Absolutely, Jessica. I will email you the flight options from Northwind Airlines along with the available rooms and rates at Fabrikam Hotel and Adventure Lodge. Please check your inbox for the details.\nCustomer: Thank you so much, Liam. I really appreciate your assistance and understanding. I'll check my email for the information.\nAgent: You're welcome, Jessica. I'm glad I could help. If you have any more questions or need further assistance, please feel free to reach out. Have a great day!\nCustomer: Thank you, Liam. You've been very helpful. Have a great day too!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618023514.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618023514.json new file mode 100644 index 00000000..fba9a121 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618023514.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-596-8287", + "Conversation": { + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Messages": [ + { + "Id": "e64a1b94-ab57-4307-99a4-6edf5a56e8db", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:36:46.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71fa00d7-241b-4cf7-8c62-50e209f2132b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T02:37:31.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Hi Lucas, my name is Emily Ross. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my concerns and see if there's anything that can be done.", + "UserId": "999-596-8287", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "70e27377-2f13-4d18-92f7-a48e3a99d173", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:40:26.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "I'm sorry to hear about your bad experience, Emily. I'll do my best to assist you with your concerns. Could you please provide me with some more details about what happened?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c9eefbb1-c1f3-4b3c-9f3c-1cf807253077", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T02:42:08.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "I flew with Contoso Airways on flight CA1234 on August 10th. The flight was delayed by 3 hours, the staff was unhelpful, and the overall service was very disappointing.", + "UserId": "999-596-8287", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fcece4ab-47f2-4c8c-9e38-fdf4baf8bb93", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:44:25.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "I understand your frustration, Emily. Flight delays and poor service can definitely make a trip less enjoyable. Let me check if there's anything I can do to address your concerns. Please allow me a moment to review your booking.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "53fa6344-f8e2-403c-a083-4b5b2e0035f7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T02:45:34.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Thank you, Lucas. I appreciate your help.", + "UserId": "999-596-8287", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6aa52d69-e09c-43e3-85eb-f49b591b9f83", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:46:46.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Upon reviewing your booking, I see that you also had a hotel reservation at Fabrikam Hotel in Los Angeles. Could you please provide me with the reservation number and the dates of your stay?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "92d8bedf-c742-40c9-af21-fe1a8e33a0cf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T02:49:16.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Certainly, the reservation number is FAB123456 and I stayed at the Fabrikam Hotel from August 10th to August 15th.", + "UserId": "999-596-8287", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ccbf226-1043-424f-9775-04a991eb4b7a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:49:54.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "Thank you for providing the details, Emily. I apologize for the inconvenience you faced with the airline. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address your concerns. I will keep you updated on any progress. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c58fb68-a104-4e91-8547-f4e2de559d99", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T02:50:43.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "No, that's all for now. Thank you, Lucas. I appreciate your help and I hope the issues can be resolved.", + "UserId": "999-596-8287", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "27b72e2e-1436-4e4a-8ac3-e0417e109cf5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T02:53:19.8339967-07:00", + "ConversationId": "70613f51-fb90-4892-a2ae-3802c496d179", + "Value": "You're welcome, Emily. I understand how important it is to have a pleasant travel experience. I'll do my best to assist you. If you have any other concerns or questions in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-18T02:35:14.8339967-07:00", + "EndTime": "2024-06-18T02:53:19.8339967-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?Hi Lucas, my name is Emily Ross. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my concerns and see if there's anything that can be done.I'm sorry to hear about your bad experience, Emily. I'll do my best to assist you with your concerns. Could you please provide me with some more details about what happened?I flew with Contoso Airways on flight CA1234 on August 10th. The flight was delayed by 3 hours, the staff was unhelpful, and the overall service was very disappointing.I understand your frustration, Emily. Flight delays and poor service can definitely make a trip less enjoyable. Let me check if there's anything I can do to address your concerns. Please allow me a moment to review your booking.Thank you, Lucas. I appreciate your help.Upon reviewing your booking, I see that you also had a hotel reservation at Fabrikam Hotel in Los Angeles. Could you please provide me with the reservation number and the dates of your stay?Certainly, the reservation number is FAB123456 and I stayed at the Fabrikam Hotel from August 10th to August 15th.Thank you for providing the details, Emily. I apologize for the inconvenience you faced with the airline. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address your concerns. I will keep you updated on any progress. Is there anything else I can assist you with?No, that's all for now. Thank you, Lucas. I appreciate your help and I hope the issues can be resolved.You're welcome, Emily. I understand how important it is to have a pleasant travel experience. I'll do my best to assist you. If you have any other concerns or questions in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Emily Ross. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my concerns and see if there's anything that can be done.I flew with Contoso Airways on flight CA1234 on August 10th. The flight was delayed by 3 hours, the staff was unhelpful, and the overall service was very disappointing.Thank you, Lucas. I appreciate your help.Certainly, the reservation number is FAB123456 and I stayed at the Fabrikam Hotel from August 10th to August 15th.No, that's all for now. Thank you, Lucas. I appreciate your help and I hope the issues can be resolved.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?I'm sorry to hear about your bad experience, Emily. I'll do my best to assist you with your concerns. Could you please provide me with some more details about what happened?I understand your frustration, Emily. Flight delays and poor service can definitely make a trip less enjoyable. Let me check if there's anything I can do to address your concerns. Please allow me a moment to review your booking.Upon reviewing your booking, I see that you also had a hotel reservation at Fabrikam Hotel in Los Angeles. Could you please provide me with the reservation number and the dates of your stay?Thank you for providing the details, Emily. I apologize for the inconvenience you faced with the airline. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address your concerns. I will keep you updated on any progress. Is there anything else I can assist you with?You're welcome, Emily. I understand how important it is to have a pleasant travel experience. I'll do my best to assist you. If you have any other concerns or questions in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?\nCustomer: Hi Lucas, my name is Emily Ross. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my concerns and see if there's anything that can be done.\nAgent: I'm sorry to hear about your bad experience, Emily. I'll do my best to assist you with your concerns. Could you please provide me with some more details about what happened?\nCustomer: I flew with Contoso Airways on flight CA1234 on August 10th. The flight was delayed by 3 hours, the staff was unhelpful, and the overall service was very disappointing.\nAgent: I understand your frustration, Emily. Flight delays and poor service can definitely make a trip less enjoyable. Let me check if there's anything I can do to address your concerns. Please allow me a moment to review your booking.\nCustomer: Thank you, Lucas. I appreciate your help.\nAgent: Upon reviewing your booking, I see that you also had a hotel reservation at Fabrikam Hotel in Los Angeles. Could you please provide me with the reservation number and the dates of your stay?\nCustomer: Certainly, the reservation number is FAB123456 and I stayed at the Fabrikam Hotel from August 10th to August 15th.\nAgent: Thank you for providing the details, Emily. I apologize for the inconvenience you faced with the airline. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address your concerns. I will keep you updated on any progress. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you, Lucas. I appreciate your help and I hope the issues can be resolved.\nAgent: You're welcome, Emily. I understand how important it is to have a pleasant travel experience. I'll do my best to assist you. If you have any other concerns or questions in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618173037.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618173037.json new file mode 100644 index 00000000..6b041624 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240618173037.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Southeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-799-7976", + "Conversation": { + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Messages": [ + { + "Id": "ceb04aa5-24e0-40f8-b3f3-755da1c5566a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T17:31:28.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How can I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ab37ea9a-75f8-4ebc-81e0-82f55da5797f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T17:34:24.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed for hours, the customer service was unhelpful, and my luggage got lost. I'm really frustrated and disappointed.", + "UserId": "999-799-7976", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0529fc49-4f0d-44f8-aeb7-82f2f24d273f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T17:36:54.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "I'm so sorry to hear about your experience, John. That sounds incredibly frustrating. Let me take a look at your booking and see what I can do to help. Can you please provide me with your flight details and reservation number?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b19d92ba-c51c-482c-bf49-b98c4f180211", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T17:39:36.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Sure, my flight was with Contoso Airways, flight number CA123, departure date was July 10th at 2:00 PM. My reservation number is 987654321.", + "UserId": "999-799-7976", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a452b57-3026-4ad5-92d2-693e3c1b5b84", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T17:41:09.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Thank you for providing the details, John. I apologize for the inconvenience caused by the delay and lost luggage. Let me check what options we have for compensation and resolving the issue with the airline. Please bear with me for a moment.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "75e0cf54-c42a-4f07-be27-f520bb708de2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T17:42:12.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Take your time, Emma. I appreciate your assistance.", + "UserId": "999-799-7976", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3a3eed60-b263-4c25-ad46-34dc593800f0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T17:44:46.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Thank you for your patience, John. I have contacted Contoso Airways regarding your situation. They apologize for the inconvenience caused and have offered to provide you with a full refund for your flight. Additionally, they will compensate you for the lost luggage. They will be reaching out to you directly to discuss the details and arrange for the refund and compensation. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "613db0ca-8be8-40a0-97cc-49a33c7ce4f1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-18T17:47:01.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "Thank you so much, Emma! I really appreciate your help in resolving this issue. The refund and compensation offer are satisfactory. No, there's nothing else at the moment. I'm just relieved to know that the matter will be taken care of. Thank you again.", + "UserId": "999-799-7976", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6419943b-c530-4ff4-97d8-6f71ae07a2c9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-18T17:47:52.6767176-07:00", + "ConversationId": "5fb1a05c-2482-4f1f-bf29-f9c4a52bb726", + "Value": "You're welcome, John. I'm glad I could assist you in resolving the issue. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-18T17:30:37.6767176-07:00", + "EndTime": "2024-06-18T17:47:52.6767176-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How can I assist you today?Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed for hours, the customer service was unhelpful, and my luggage got lost. I'm really frustrated and disappointed.I'm so sorry to hear about your experience, John. That sounds incredibly frustrating. Let me take a look at your booking and see what I can do to help. Can you please provide me with your flight details and reservation number?Sure, my flight was with Contoso Airways, flight number CA123, departure date was July 10th at 2:00 PM. My reservation number is 987654321.Thank you for providing the details, John. I apologize for the inconvenience caused by the delay and lost luggage. Let me check what options we have for compensation and resolving the issue with the airline. Please bear with me for a moment.Take your time, Emma. I appreciate your assistance.Thank you for your patience, John. I have contacted Contoso Airways regarding your situation. They apologize for the inconvenience caused and have offered to provide you with a full refund for your flight. Additionally, they will compensate you for the lost luggage. They will be reaching out to you directly to discuss the details and arrange for the refund and compensation. Is there anything else I can assist you with?Thank you so much, Emma! I really appreciate your help in resolving this issue. The refund and compensation offer are satisfactory. No, there's nothing else at the moment. I'm just relieved to know that the matter will be taken care of. Thank you again.You're welcome, John. I'm glad I could assist you in resolving the issue. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Merged_content_user": "Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed for hours, the customer service was unhelpful, and my luggage got lost. I'm really frustrated and disappointed.Sure, my flight was with Contoso Airways, flight number CA123, departure date was July 10th at 2:00 PM. My reservation number is 987654321.Take your time, Emma. I appreciate your assistance.Thank you so much, Emma! I really appreciate your help in resolving this issue. The refund and compensation offer are satisfactory. No, there's nothing else at the moment. I'm just relieved to know that the matter will be taken care of. Thank you again.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How can I assist you today?I'm so sorry to hear about your experience, John. That sounds incredibly frustrating. Let me take a look at your booking and see what I can do to help. Can you please provide me with your flight details and reservation number?Thank you for providing the details, John. I apologize for the inconvenience caused by the delay and lost luggage. Let me check what options we have for compensation and resolving the issue with the airline. Please bear with me for a moment.Thank you for your patience, John. I have contacted Contoso Airways regarding your situation. They apologize for the inconvenience caused and have offered to provide you with a full refund for your flight. Additionally, they will compensate you for the lost luggage. They will be reaching out to you directly to discuss the details and arrange for the refund and compensation. Is there anything else I can assist you with?You're welcome, John. I'm glad I could assist you in resolving the issue. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How can I assist you today?\nCustomer: Hi Emma, my name is John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. The flight was delayed for hours, the customer service was unhelpful, and my luggage got lost. I'm really frustrated and disappointed.\nAgent: I'm so sorry to hear about your experience, John. That sounds incredibly frustrating. Let me take a look at your booking and see what I can do to help. Can you please provide me with your flight details and reservation number?\nCustomer: Sure, my flight was with Contoso Airways, flight number CA123, departure date was July 10th at 2:00 PM. My reservation number is 987654321.\nAgent: Thank you for providing the details, John. I apologize for the inconvenience caused by the delay and lost luggage. Let me check what options we have for compensation and resolving the issue with the airline. Please bear with me for a moment.\nCustomer: Take your time, Emma. I appreciate your assistance.\nAgent: Thank you for your patience, John. I have contacted Contoso Airways regarding your situation. They apologize for the inconvenience caused and have offered to provide you with a full refund for your flight. Additionally, they will compensate you for the lost luggage. They will be reaching out to you directly to discuss the details and arrange for the refund and compensation. Is there anything else I can assist you with?\nCustomer: Thank you so much, Emma! I really appreciate your help in resolving this issue. The refund and compensation offer are satisfactory. No, there's nothing else at the moment. I'm just relieved to know that the matter will be taken care of. Thank you again.\nAgent: You're welcome, John. I'm glad I could assist you in resolving the issue. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619032942.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619032942.json new file mode 100644 index 00000000..e6574a7e --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619032942.json @@ -0,0 +1,349 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-337-9276", + "Conversation": { + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Messages": [ + { + "Id": "320a496f-6881-4925-946a-1aebce5f46cb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:32:24.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Zoe Lewis. How may I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5f8064f9-bf84-4c04-962b-79791536afb6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:33:35.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Hi Zoe, my name is Emily Thompson. I'm looking for some assistance with my upcoming trip.", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "19c63460-df7b-4904-9d1e-4dc3cc3122b1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:34:11.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Of course, Emily. I'm here to help. Can you please let me know the details of your trip?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0216e1c7-a9bb-4795-923c-7f2461e74b4c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:35:56.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference.", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf0025c4-fc8d-400a-9bf8-c8aa5d7887a1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:37:46.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "That sounds exciting, Emily. Let me check the available flights and hotels for you.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2a6405a4-f03b-4d1a-a71c-080c03f9cfba", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:39:22.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "For the flight, I have options with Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5834c9c1-d2c6-454d-b33b-7044e2d603e5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:40:43.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "I heard good things about Northwind Airlines. Can you check their flight options?", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "12c3bfff-f4ef-471d-81f9-6d15a14f0b1e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:43:31.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Sure, let me find the details for you.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b8ac4000-14f4-4131-9b26-c4d6e95d937f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:45:27.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "I found a suitable flight for you, Emily. It's Northwind Airlines flight NW345 departing from Boston Logan International Airport on November 10th at 9:00 AM. The duration of the flight is approximately 6 hours and 30 minutes. How does that sound?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4612ee9c-9c9d-4fb4-9798-aa0f8ab88f7c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:46:12.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "That works for me. Now, I need to book a hotel in San Francisco. Any recommendations?", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "934bae00-3edf-4f4b-a00a-e8d008f90ecd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:47:28.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "For hotels, I have options like Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel category would you prefer?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "91d049c3-2887-4b83-ad59-247c4180fe44", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:50:09.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "I'm looking for a comfortable and convenient hotel. Can you provide some details about Fabrikam Hotel and Lamna Suites, please?", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fdc8538c-f6f4-4b67-a304-6d7fe308a1c9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:52:21.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Certainly, Emily. Fabrikam Hotel is a 4-star hotel located in the heart of downtown San Francisco. They offer spacious rooms, a fitness center, and a rooftop restaurant. Lamna Suites, on the other hand, is a boutique hotel known for its unique design and personalized service.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6febe1c6-f6de-49bd-87c2-32ca1b06ea7b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:54:37.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Both options sound great. Can you provide the reservation details and prices for both hotels?", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3181da89-f4db-4e63-8a4e-b9763e65b8f3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:56:11.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Certainly, Emily. Let me check the availability and pricing for you.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "529c96aa-c142-4cd0-8d78-9b9164b34f30", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T03:57:55.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "For Fabrikam Hotel, I have a reservation available for you from November 10th to November 15th. The total price for the stay is $800. As for Lamna Suites, I have a reservation available from November 10th to November 15th as well. The total price for the stay is $950. Both options include complimentary breakfast. Which one would you like to book?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6fccf1c9-171c-427a-a405-a830e3841fb3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T03:59:55.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "The prices are reasonable for both hotels. I think I'll go with Fabrikam Hotel. Please make the reservation for me.", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "90a9d6e4-8667-4de4-a90b-97263ff79a64", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T04:01:23.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Sure, Emily. I'll proceed with the reservation at Fabrikam Hotel for you. Just give me a moment.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5abf5168-f7d6-45d3-b014-a9d25d2bca30", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T04:04:19.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "Thank you so much for your assistance, Zoe. You've been very helpful.", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4fe630f6-abfb-40fe-a630-c3af499c72d5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T04:05:46.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "You're welcome, Emily. I'm glad I could help. Is there anything else I can assist you with?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d8b03252-e703-4767-bbfa-80b3d330ef54", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T04:06:20.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "No, that's all for now. Thank you again!", + "UserId": "999-337-9276", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "097dbbfa-a9b1-4866-b7e0-fa89268dbcd8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T04:08:52.2374629-07:00", + "ConversationId": "26d5eb80-4144-4249-835f-4d7b7235f168", + "Value": "You're welcome, Emily. Have a great trip to San Francisco!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-19T03:29:42.2374629-07:00", + "EndTime": "2024-06-19T04:08:52.2374629-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Zoe Lewis. How may I assist you today?Hi Zoe, my name is Emily Thompson. I'm looking for some assistance with my upcoming trip.Of course, Emily. I'm here to help. Can you please let me know the details of your trip?I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference.That sounds exciting, Emily. Let me check the available flights and hotels for you.For the flight, I have options with Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?I heard good things about Northwind Airlines. Can you check their flight options?Sure, let me find the details for you.I found a suitable flight for you, Emily. It's Northwind Airlines flight NW345 departing from Boston Logan International Airport on November 10th at 9:00 AM. The duration of the flight is approximately 6 hours and 30 minutes. How does that sound?That works for me. Now, I need to book a hotel in San Francisco. Any recommendations?For hotels, I have options like Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel category would you prefer?I'm looking for a comfortable and convenient hotel. Can you provide some details about Fabrikam Hotel and Lamna Suites, please?Certainly, Emily. Fabrikam Hotel is a 4-star hotel located in the heart of downtown San Francisco. They offer spacious rooms, a fitness center, and a rooftop restaurant. Lamna Suites, on the other hand, is a boutique hotel known for its unique design and personalized service.Both options sound great. Can you provide the reservation details and prices for both hotels?Certainly, Emily. Let me check the availability and pricing for you.For Fabrikam Hotel, I have a reservation available for you from November 10th to November 15th. The total price for the stay is $800. As for Lamna Suites, I have a reservation available from November 10th to November 15th as well. The total price for the stay is $950. Both options include complimentary breakfast. Which one would you like to book?The prices are reasonable for both hotels. I think I'll go with Fabrikam Hotel. Please make the reservation for me.Sure, Emily. I'll proceed with the reservation at Fabrikam Hotel for you. Just give me a moment.Thank you so much for your assistance, Zoe. You've been very helpful.You're welcome, Emily. I'm glad I could help. Is there anything else I can assist you with?No, that's all for now. Thank you again!You're welcome, Emily. Have a great trip to San Francisco!", + "Merged_content_user": "Hi Zoe, my name is Emily Thompson. I'm looking for some assistance with my upcoming trip.I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference.I heard good things about Northwind Airlines. Can you check their flight options?That works for me. Now, I need to book a hotel in San Francisco. Any recommendations?I'm looking for a comfortable and convenient hotel. Can you provide some details about Fabrikam Hotel and Lamna Suites, please?Both options sound great. Can you provide the reservation details and prices for both hotels?The prices are reasonable for both hotels. I think I'll go with Fabrikam Hotel. Please make the reservation for me.Thank you so much for your assistance, Zoe. You've been very helpful.No, that's all for now. Thank you again!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Zoe Lewis. How may I assist you today?Of course, Emily. I'm here to help. Can you please let me know the details of your trip?That sounds exciting, Emily. Let me check the available flights and hotels for you.For the flight, I have options with Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?Sure, let me find the details for you.I found a suitable flight for you, Emily. It's Northwind Airlines flight NW345 departing from Boston Logan International Airport on November 10th at 9:00 AM. The duration of the flight is approximately 6 hours and 30 minutes. How does that sound?For hotels, I have options like Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel category would you prefer?Certainly, Emily. Fabrikam Hotel is a 4-star hotel located in the heart of downtown San Francisco. They offer spacious rooms, a fitness center, and a rooftop restaurant. Lamna Suites, on the other hand, is a boutique hotel known for its unique design and personalized service.Certainly, Emily. Let me check the availability and pricing for you.For Fabrikam Hotel, I have a reservation available for you from November 10th to November 15th. The total price for the stay is $800. As for Lamna Suites, I have a reservation available from November 10th to November 15th as well. The total price for the stay is $950. Both options include complimentary breakfast. Which one would you like to book?Sure, Emily. I'll proceed with the reservation at Fabrikam Hotel for you. Just give me a moment.You're welcome, Emily. I'm glad I could help. Is there anything else I can assist you with?You're welcome, Emily. Have a great trip to San Francisco!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Zoe Lewis. How may I assist you today?\nCustomer: Hi Zoe, my name is Emily Thompson. I'm looking for some assistance with my upcoming trip.\nAgent: Of course, Emily. I'm here to help. Can you please let me know the details of your trip?\nCustomer: I'll be traveling from Boston, Massachusetts to San Francisco, California next month for a business conference.\nAgent: That sounds exciting, Emily. Let me check the available flights and hotels for you.\nAgent: For the flight, I have options with Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?\nCustomer: I heard good things about Northwind Airlines. Can you check their flight options?\nAgent: Sure, let me find the details for you.\nAgent: I found a suitable flight for you, Emily. It's Northwind Airlines flight NW345 departing from Boston Logan International Airport on November 10th at 9:00 AM. The duration of the flight is approximately 6 hours and 30 minutes. How does that sound?\nCustomer: That works for me. Now, I need to book a hotel in San Francisco. Any recommendations?\nAgent: For hotels, I have options like Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel category would you prefer?\nCustomer: I'm looking for a comfortable and convenient hotel. Can you provide some details about Fabrikam Hotel and Lamna Suites, please?\nAgent: Certainly, Emily. Fabrikam Hotel is a 4-star hotel located in the heart of downtown San Francisco. They offer spacious rooms, a fitness center, and a rooftop restaurant. Lamna Suites, on the other hand, is a boutique hotel known for its unique design and personalized service.\nCustomer: Both options sound great. Can you provide the reservation details and prices for both hotels?\nAgent: Certainly, Emily. Let me check the availability and pricing for you.\nAgent: For Fabrikam Hotel, I have a reservation available for you from November 10th to November 15th. The total price for the stay is $800. As for Lamna Suites, I have a reservation available from November 10th to November 15th as well. The total price for the stay is $950. Both options include complimentary breakfast. Which one would you like to book?\nCustomer: The prices are reasonable for both hotels. I think I'll go with Fabrikam Hotel. Please make the reservation for me.\nAgent: Sure, Emily. I'll proceed with the reservation at Fabrikam Hotel for you. Just give me a moment.\nCustomer: Thank you so much for your assistance, Zoe. You've been very helpful.\nAgent: You're welcome, Emily. I'm glad I could help. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you again!\nAgent: You're welcome, Emily. Have a great trip to San Francisco!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619160609.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619160609.json new file mode 100644 index 00000000..0054ed0f --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619160609.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-894-6236", + "Conversation": { + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Messages": [ + { + "Id": "7245cdb8-cb63-43e5-b9f6-e1dc22cd0e6f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:08:15.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "Hello, thank you for calling Woodgrove Travel. This is Elijah Martin. How can I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a92c8e6c-63e9-4f1a-8d58-8199726add30", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:08:57.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "Hi Elijah. My name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had the worst experience. I want to discuss the issues I faced during my trip.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2cb5062a-1e53-4254-957a-2d5e0e6c2cda", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:11:06.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "I'm sorry to hear that Sarah. I'll do my best to assist you. Please go ahead and explain the issues you encountered.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e2c639db-df92-46ac-b02d-60e70617a62f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:11:37.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "First of all, my flight with Contoso Airways was delayed by 4 hours without any prior notice. This caused a lot of inconvenience for me and disrupted my entire schedule.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "00938201-c82b-4c92-9c20-d63e16053875", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:13:45.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "I understand how frustrating flight delays can be, Sarah. I apologize for the inconvenience caused. Let me check the details of your flight.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "32f722ad-d001-43c6-be52-272b691cc204", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:15:06.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "Thank you, Elijah. The flight was Contoso Airways, flight number CA123, departure date was October 10th, and the scheduled departure time was 10:00 AM.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2c4ba85-10f7-4709-9a83-4ea3908fb0b6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:17:01.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "I see that there was indeed a delay for that flight, Sarah. I apologize for the inconvenience caused by the unforeseen circumstances. Is there anything else you would like to discuss about your trip?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "51269bc1-cb54-4253-ac26-933e5f5747e2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:18:26.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "Yes, there's more. When I arrived at the Fabrikam Hotel in Los Angeles, the room they assigned to me was not clean. There were stains on the bedding and the bathroom was dirty. It was a really unpleasant experience.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "392ecf0c-3a5d-4329-9ef3-af688a52b8cd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:21:04.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "I apologize for the poor experience at the Fabrikam Hotel, Sarah. Let me check the details of your reservation and address the issue with them.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "35cf515d-aad8-44c6-9f40-94d0b61a82d4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:23:28.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "Thank you, Elijah. My reservation at the Fabrikam Hotel was under Sarah Johnson, reservation number FAB456789, and the check-in date was October 10th.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c19bdccc-173d-48bc-a59a-20f733b79e6d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:25:39.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "I'm sorry to hear about the cleanliness issues, Sarah. I will contact the Fabrikam Hotel immediately and ensure they take appropriate action to address this matter. Is there anything else I can assist you with?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1aec31e5-4903-4906-8b48-9eb38a5b0a47", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:28:10.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "No, that's all for now. I just wanted to bring these issues to your attention and seek a resolution. Thank you, Elijah, for your assistance.", + "UserId": "999-894-6236", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c1dea81-64f1-4c07-ac4c-b054d04c75fc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:28:42.2506089-07:00", + "ConversationId": "98d316d7-88a0-4c0d-a98a-869c0aa31392", + "Value": "You're welcome, Sarah. I apologize again for the inconveniences you faced during your trip. Rest assured, I will follow up with the airline and hotel to ensure they address these issues appropriately. If there's anything else you need in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-19T16:06:09.2506089-07:00", + "EndTime": "2024-06-19T16:28:42.2506089-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. This is Elijah Martin. How can I assist you today?Hi Elijah. My name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had the worst experience. I want to discuss the issues I faced during my trip.I'm sorry to hear that Sarah. I'll do my best to assist you. Please go ahead and explain the issues you encountered.First of all, my flight with Contoso Airways was delayed by 4 hours without any prior notice. This caused a lot of inconvenience for me and disrupted my entire schedule.I understand how frustrating flight delays can be, Sarah. I apologize for the inconvenience caused. Let me check the details of your flight.Thank you, Elijah. The flight was Contoso Airways, flight number CA123, departure date was October 10th, and the scheduled departure time was 10:00 AM.I see that there was indeed a delay for that flight, Sarah. I apologize for the inconvenience caused by the unforeseen circumstances. Is there anything else you would like to discuss about your trip?Yes, there's more. When I arrived at the Fabrikam Hotel in Los Angeles, the room they assigned to me was not clean. There were stains on the bedding and the bathroom was dirty. It was a really unpleasant experience.I apologize for the poor experience at the Fabrikam Hotel, Sarah. Let me check the details of your reservation and address the issue with them.Thank you, Elijah. My reservation at the Fabrikam Hotel was under Sarah Johnson, reservation number FAB456789, and the check-in date was October 10th.I'm sorry to hear about the cleanliness issues, Sarah. I will contact the Fabrikam Hotel immediately and ensure they take appropriate action to address this matter. Is there anything else I can assist you with?No, that's all for now. I just wanted to bring these issues to your attention and seek a resolution. Thank you, Elijah, for your assistance.You're welcome, Sarah. I apologize again for the inconveniences you faced during your trip. Rest assured, I will follow up with the airline and hotel to ensure they address these issues appropriately. If there's anything else you need in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Elijah. My name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had the worst experience. I want to discuss the issues I faced during my trip.First of all, my flight with Contoso Airways was delayed by 4 hours without any prior notice. This caused a lot of inconvenience for me and disrupted my entire schedule.Thank you, Elijah. The flight was Contoso Airways, flight number CA123, departure date was October 10th, and the scheduled departure time was 10:00 AM.Yes, there's more. When I arrived at the Fabrikam Hotel in Los Angeles, the room they assigned to me was not clean. There were stains on the bedding and the bathroom was dirty. It was a really unpleasant experience.Thank you, Elijah. My reservation at the Fabrikam Hotel was under Sarah Johnson, reservation number FAB456789, and the check-in date was October 10th.No, that's all for now. I just wanted to bring these issues to your attention and seek a resolution. Thank you, Elijah, for your assistance.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. This is Elijah Martin. How can I assist you today?I'm sorry to hear that Sarah. I'll do my best to assist you. Please go ahead and explain the issues you encountered.I understand how frustrating flight delays can be, Sarah. I apologize for the inconvenience caused. Let me check the details of your flight.I see that there was indeed a delay for that flight, Sarah. I apologize for the inconvenience caused by the unforeseen circumstances. Is there anything else you would like to discuss about your trip?I apologize for the poor experience at the Fabrikam Hotel, Sarah. Let me check the details of your reservation and address the issue with them.I'm sorry to hear about the cleanliness issues, Sarah. I will contact the Fabrikam Hotel immediately and ensure they take appropriate action to address this matter. Is there anything else I can assist you with?You're welcome, Sarah. I apologize again for the inconveniences you faced during your trip. Rest assured, I will follow up with the airline and hotel to ensure they address these issues appropriately. If there's anything else you need in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. This is Elijah Martin. How can I assist you today?\nCustomer: Hi Elijah. My name is Sarah Johnson. I recently traveled from New York City to Los Angeles and I had the worst experience. I want to discuss the issues I faced during my trip.\nAgent: I'm sorry to hear that Sarah. I'll do my best to assist you. Please go ahead and explain the issues you encountered.\nCustomer: First of all, my flight with Contoso Airways was delayed by 4 hours without any prior notice. This caused a lot of inconvenience for me and disrupted my entire schedule.\nAgent: I understand how frustrating flight delays can be, Sarah. I apologize for the inconvenience caused. Let me check the details of your flight.\nCustomer: Thank you, Elijah. The flight was Contoso Airways, flight number CA123, departure date was October 10th, and the scheduled departure time was 10:00 AM.\nAgent: I see that there was indeed a delay for that flight, Sarah. I apologize for the inconvenience caused by the unforeseen circumstances. Is there anything else you would like to discuss about your trip?\nCustomer: Yes, there's more. When I arrived at the Fabrikam Hotel in Los Angeles, the room they assigned to me was not clean. There were stains on the bedding and the bathroom was dirty. It was a really unpleasant experience.\nAgent: I apologize for the poor experience at the Fabrikam Hotel, Sarah. Let me check the details of your reservation and address the issue with them.\nCustomer: Thank you, Elijah. My reservation at the Fabrikam Hotel was under Sarah Johnson, reservation number FAB456789, and the check-in date was October 10th.\nAgent: I'm sorry to hear about the cleanliness issues, Sarah. I will contact the Fabrikam Hotel immediately and ensure they take appropriate action to address this matter. Is there anything else I can assist you with?\nCustomer: No, that's all for now. I just wanted to bring these issues to your attention and seek a resolution. Thank you, Elijah, for your assistance.\nAgent: You're welcome, Sarah. I apologize again for the inconveniences you faced during your trip. Rest assured, I will follow up with the airline and hotel to ensure they address these issues appropriately. If there's anything else you need in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619162827.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619162827.json new file mode 100644 index 00000000..61b46aed --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619162827.json @@ -0,0 +1,124 @@ +{ + "AgentName": "Aiden Clark", + "AgentId": "7J8IBO", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-150-9800", + "Conversation": { + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Messages": [ + { + "Id": "cfe898fa-3215-4844-903d-59427fe2ce24", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:31:08.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a448e3ab-576a-46fd-8c87-6c786c5f326c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:32:41.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "Hi Aiden, my name is Sarah Johnson and I recently traveled from Los Angeles to New York City. I wanted to give a compliment about my experience with Woodgrove Travel.", + "UserId": "999-150-9800", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6021eaae-78ae-421b-a430-f9d0bfd381e6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:35:09.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "Thank you for your kind words, Sarah! We always appreciate hearing positive feedback. Could you please provide me with some specific details about your trip and what made it enjoyable?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "80831026-4179-43a5-885e-da35f704504c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:35:56.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "Sure, I flew with Contoso Airways on flight CA1234 from Los Angeles to New York City on September 25th. The flight was on time and the cabin crew members were very friendly and helpful throughout the journey. The seats were comfortable and the in-flight entertainment options were great. I also stayed at the Fabrikam Hotel in New York City, and the staff there provided excellent service. The room was clean and spacious, and the hotel amenities were top-notch.", + "UserId": "999-150-9800", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c22587cb-445a-4db4-8b08-1eeab9b81bb8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:36:30.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "Thank you for sharing those details, Sarah. I'm glad to hear that both Contoso Airways and the Fabrikam Hotel met your expectations. Your positive feedback is valuable to us. As a token of our appreciation, I would like to offer you a complimentary discount of 10% on your next booking with Woodgrove Travel. How does that sound?", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "edc4b616-403e-495d-8129-cefc63696f07", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T16:38:05.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "That sounds great, Aiden! Thank you for the discount offer. I'll definitely keep Woodgrove Travel in mind for my future trips.", + "UserId": "999-150-9800", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71ffdc78-3122-4bd5-be55-ec05afca3ebf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T16:39:16.7431965-07:00", + "ConversationId": "d2dc7e5c-2696-42da-af1c-bcd740da8fd8", + "Value": "You're very welcome, Sarah! We look forward to assisting you with your future travel plans. If you have any other questions or need further assistance, feel free to reach out to us. Have a wonderful day!", + "UserId": "7J8IBO", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-19T16:28:27.7431965-07:00", + "EndTime": "2024-06-19T16:39:16.7431965-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?Hi Aiden, my name is Sarah Johnson and I recently traveled from Los Angeles to New York City. I wanted to give a compliment about my experience with Woodgrove Travel.Thank you for your kind words, Sarah! We always appreciate hearing positive feedback. Could you please provide me with some specific details about your trip and what made it enjoyable?Sure, I flew with Contoso Airways on flight CA1234 from Los Angeles to New York City on September 25th. The flight was on time and the cabin crew members were very friendly and helpful throughout the journey. The seats were comfortable and the in-flight entertainment options were great. I also stayed at the Fabrikam Hotel in New York City, and the staff there provided excellent service. The room was clean and spacious, and the hotel amenities were top-notch.Thank you for sharing those details, Sarah. I'm glad to hear that both Contoso Airways and the Fabrikam Hotel met your expectations. Your positive feedback is valuable to us. As a token of our appreciation, I would like to offer you a complimentary discount of 10% on your next booking with Woodgrove Travel. How does that sound?That sounds great, Aiden! Thank you for the discount offer. I'll definitely keep Woodgrove Travel in mind for my future trips.You're very welcome, Sarah! We look forward to assisting you with your future travel plans. If you have any other questions or need further assistance, feel free to reach out to us. Have a wonderful day!", + "Merged_content_user": "Hi Aiden, my name is Sarah Johnson and I recently traveled from Los Angeles to New York City. I wanted to give a compliment about my experience with Woodgrove Travel.Sure, I flew with Contoso Airways on flight CA1234 from Los Angeles to New York City on September 25th. The flight was on time and the cabin crew members were very friendly and helpful throughout the journey. The seats were comfortable and the in-flight entertainment options were great. I also stayed at the Fabrikam Hotel in New York City, and the staff there provided excellent service. The room was clean and spacious, and the hotel amenities were top-notch.That sounds great, Aiden! Thank you for the discount offer. I'll definitely keep Woodgrove Travel in mind for my future trips.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?Thank you for your kind words, Sarah! We always appreciate hearing positive feedback. Could you please provide me with some specific details about your trip and what made it enjoyable?Thank you for sharing those details, Sarah. I'm glad to hear that both Contoso Airways and the Fabrikam Hotel met your expectations. Your positive feedback is valuable to us. As a token of our appreciation, I would like to offer you a complimentary discount of 10% on your next booking with Woodgrove Travel. How does that sound?You're very welcome, Sarah! We look forward to assisting you with your future travel plans. If you have any other questions or need further assistance, feel free to reach out to us. Have a wonderful day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Aiden Clark. How can I assist you today?\nCustomer: Hi Aiden, my name is Sarah Johnson and I recently traveled from Los Angeles to New York City. I wanted to give a compliment about my experience with Woodgrove Travel.\nAgent: Thank you for your kind words, Sarah! We always appreciate hearing positive feedback. Could you please provide me with some specific details about your trip and what made it enjoyable?\nCustomer: Sure, I flew with Contoso Airways on flight CA1234 from Los Angeles to New York City on September 25th. The flight was on time and the cabin crew members were very friendly and helpful throughout the journey. The seats were comfortable and the in-flight entertainment options were great. I also stayed at the Fabrikam Hotel in New York City, and the staff there provided excellent service. The room was clean and spacious, and the hotel amenities were top-notch.\nAgent: Thank you for sharing those details, Sarah. I'm glad to hear that both Contoso Airways and the Fabrikam Hotel met your expectations. Your positive feedback is valuable to us. As a token of our appreciation, I would like to offer you a complimentary discount of 10% on your next booking with Woodgrove Travel. How does that sound?\nCustomer: That sounds great, Aiden! Thank you for the discount offer. I'll definitely keep Woodgrove Travel in mind for my future trips.\nAgent: You're very welcome, Sarah! We look forward to assisting you with your future travel plans. If you have any other questions or need further assistance, feel free to reach out to us. Have a wonderful day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619181902.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619181902.json new file mode 100644 index 00000000..62ebf84c --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240619181902.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-461-5179", + "Conversation": { + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Messages": [ + { + "Id": "c65344f6-a6ac-4fe2-932e-85bf2217d4fd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:19:59.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson, how can I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "475bd550-087d-4199-9b86-a70ce449c910", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T18:21:34.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Hi Mia, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City, and I had a terrible experience with my hotel reservation.", + "UserId": "999-461-5179", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0dade115-3c4b-4662-bf1f-9a26a900cf02", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:23:48.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "I'm sorry to hear about your unpleasant experience, Sarah. Could you please provide me with your reservation details so that I can assist you further?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "be070783-8038-4ec1-a0b5-1d499396e1c3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T18:25:16.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Sure, my hotel reservation was at the Fabrikam Hotel in New York City. The reservation number is FAB123456789 and my stay was from May 1st to May 5th.", + "UserId": "999-461-5179", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6a2f3da1-fa30-4880-8a13-04bac43b4a02", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:26:05.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Thank you for providing the details, Sarah. I apologize for any inconvenience caused. May I know what specific issues you faced during your stay?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "069cbbef-d925-4902-8f86-cd645337a507", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T18:28:28.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "First of all, the room was not clean when I checked in. Additionally, the customer service was extremely rude and unhelpful. I had to wait for hours to get any assistance.", + "UserId": "999-461-5179", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "963d9a70-982d-4a14-9650-7517e97ca720", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:29:13.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "I understand your frustration, Sarah. I apologize for the inconvenience caused by the hotel. Let me check what I can do to address your concerns. Please allow me a moment.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "908a3d52-d42b-484a-9b87-1217f038e80d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:31:52.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Thank you for your patience, Sarah. I have contacted the Fabrikam Hotel regarding your experience. They apologize for the inconvenience caused and would like to offer you a 50% refund on your stay. Additionally, they assure me that they will take immediate action to improve their customer service and cleanliness standards.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9853dd80-36d2-4bc2-bbef-fc76b051ef35", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T18:33:39.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "That sounds fair, Mia. I appreciate your assistance in resolving this matter. Will the refund be processed automatically?", + "UserId": "999-461-5179", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c7bdac32-7738-4bbc-8d4b-361ab480a3dc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:34:46.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "Yes, Sarah. The Fabrikam Hotel will process the refund within the next 7-10 business days using the original payment method. They will also be sending you an email confirmation regarding the refund. Is there anything else I can assist you with?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4016c263-5cce-4207-b17c-9c07ddf0bdf0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-19T18:37:24.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "No, Mia. That's all for now. Thank you for your help and understanding.", + "UserId": "999-461-5179", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4cd1abd7-ad76-4e1e-80b7-2a74533c2f69", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-19T18:37:56.1886824-07:00", + "ConversationId": "611f0a66-749a-42b9-a974-01e7badc4afc", + "Value": "You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-19T18:19:02.1886824-07:00", + "EndTime": "2024-06-19T18:37:56.1886824-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson, how can I assist you today?Hi Mia, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City, and I had a terrible experience with my hotel reservation.I'm sorry to hear about your unpleasant experience, Sarah. Could you please provide me with your reservation details so that I can assist you further?Sure, my hotel reservation was at the Fabrikam Hotel in New York City. The reservation number is FAB123456789 and my stay was from May 1st to May 5th.Thank you for providing the details, Sarah. I apologize for any inconvenience caused. May I know what specific issues you faced during your stay?First of all, the room was not clean when I checked in. Additionally, the customer service was extremely rude and unhelpful. I had to wait for hours to get any assistance.I understand your frustration, Sarah. I apologize for the inconvenience caused by the hotel. Let me check what I can do to address your concerns. Please allow me a moment.Thank you for your patience, Sarah. I have contacted the Fabrikam Hotel regarding your experience. They apologize for the inconvenience caused and would like to offer you a 50% refund on your stay. Additionally, they assure me that they will take immediate action to improve their customer service and cleanliness standards.That sounds fair, Mia. I appreciate your assistance in resolving this matter. Will the refund be processed automatically?Yes, Sarah. The Fabrikam Hotel will process the refund within the next 7-10 business days using the original payment method. They will also be sending you an email confirmation regarding the refund. Is there anything else I can assist you with?No, Mia. That's all for now. Thank you for your help and understanding.You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Mia, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City, and I had a terrible experience with my hotel reservation.Sure, my hotel reservation was at the Fabrikam Hotel in New York City. The reservation number is FAB123456789 and my stay was from May 1st to May 5th.First of all, the room was not clean when I checked in. Additionally, the customer service was extremely rude and unhelpful. I had to wait for hours to get any assistance.That sounds fair, Mia. I appreciate your assistance in resolving this matter. Will the refund be processed automatically?No, Mia. That's all for now. Thank you for your help and understanding.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson, how can I assist you today?I'm sorry to hear about your unpleasant experience, Sarah. Could you please provide me with your reservation details so that I can assist you further?Thank you for providing the details, Sarah. I apologize for any inconvenience caused. May I know what specific issues you faced during your stay?I understand your frustration, Sarah. I apologize for the inconvenience caused by the hotel. Let me check what I can do to address your concerns. Please allow me a moment.Thank you for your patience, Sarah. I have contacted the Fabrikam Hotel regarding your experience. They apologize for the inconvenience caused and would like to offer you a 50% refund on your stay. Additionally, they assure me that they will take immediate action to improve their customer service and cleanliness standards.Yes, Sarah. The Fabrikam Hotel will process the refund within the next 7-10 business days using the original payment method. They will also be sending you an email confirmation regarding the refund. Is there anything else I can assist you with?You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson, how can I assist you today?\nCustomer: Hi Mia, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City, and I had a terrible experience with my hotel reservation.\nAgent: I'm sorry to hear about your unpleasant experience, Sarah. Could you please provide me with your reservation details so that I can assist you further?\nCustomer: Sure, my hotel reservation was at the Fabrikam Hotel in New York City. The reservation number is FAB123456789 and my stay was from May 1st to May 5th.\nAgent: Thank you for providing the details, Sarah. I apologize for any inconvenience caused. May I know what specific issues you faced during your stay?\nCustomer: First of all, the room was not clean when I checked in. Additionally, the customer service was extremely rude and unhelpful. I had to wait for hours to get any assistance.\nAgent: I understand your frustration, Sarah. I apologize for the inconvenience caused by the hotel. Let me check what I can do to address your concerns. Please allow me a moment.\nAgent: Thank you for your patience, Sarah. I have contacted the Fabrikam Hotel regarding your experience. They apologize for the inconvenience caused and would like to offer you a 50% refund on your stay. Additionally, they assure me that they will take immediate action to improve their customer service and cleanliness standards.\nCustomer: That sounds fair, Mia. I appreciate your assistance in resolving this matter. Will the refund be processed automatically?\nAgent: Yes, Sarah. The Fabrikam Hotel will process the refund within the next 7-10 business days using the original payment method. They will also be sending you an email confirmation regarding the refund. Is there anything else I can assist you with?\nCustomer: No, Mia. That's all for now. Thank you for your help and understanding.\nAgent: You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or concerns, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620111741.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620111741.json new file mode 100644 index 00000000..f8e99869 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620111741.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-218-5203", + "Conversation": { + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Messages": [ + { + "Id": "8c93784e-997a-4c38-ad1b-16882685211f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:19:54.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Thank you for calling Woodgrove Travel. This is Lucas Thompson speaking. How can I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "056ed095-bf76-44ef-9b0a-e94b055fb24e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T11:21:41.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Hi Lucas, my name is Sarah Johnson. I recently traveled from Atlanta to New York City and I had some issues during my trip.", + "UserId": "999-218-5203", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "082cbd7f-1097-4c5d-8827-a80dfd04f20b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:23:27.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "I'm sorry to hear that, Sarah. Could you please provide me with some more details about the issues you faced?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8ee28190-c12b-4000-ab2d-0bb266fef5bc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T11:26:09.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Sure, Lucas. Firstly, my flight with Contoso Airways was delayed by 2 hours, causing me to miss an important business meeting. Additionally, the hotel I stayed at, Fabrikam Hotel, had issues with cleanliness and the room service was not up to par.", + "UserId": "999-218-5203", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "144a5e49-e2b1-4197-bb95-1cdffc2998dd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:28:26.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "I apologize for the inconvenience caused, Sarah. Flight delays can be frustrating, especially when it affects important appointments. Regarding the hotel, I understand how cleanliness and room service are essential for a comfortable stay. I'll do my best to assist you with these issues.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9f0580aa-8b00-487c-9fa1-4df22f5b0b0f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T11:29:50.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Thank you, Lucas. I appreciate your help. Is there anything that can be done to compensate for the missed meeting and the hotel issues?", + "UserId": "999-218-5203", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "49a0b916-bd7b-412d-8ee2-9a362751b422", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:31:10.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "I completely understand your frustration, Sarah. Let me check the options available for compensation. Regarding the missed business meeting, I can help you with getting in touch with Contoso Airways to discuss possible compensation or alternative arrangements for future flights. As for the hotel issues, I will contact Fabrikam Hotel and address your concerns. Can I have your flight details and hotel reservation number, please?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f7174aa6-2505-4215-b547-62381c410fe8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T11:32:44.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Certainly, Lucas. My flight was Contoso Airways Flight CA123, departing from Atlanta on February 10th at 9:00 AM. The reservation number for Fabrikam Hotel is FH456789, and I stayed there from February 10th to February 13th.", + "UserId": "999-218-5203", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0a8f49f7-224b-4537-82d2-531ae6cc91ec", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:34:26.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "Thank you for providing the details, Sarah. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will make sure to prioritize your concerns and work towards a satisfactory resolution. Is there anything else I can assist you with?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ce8e9c9a-e985-4687-b599-9011c0ab8e4f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T11:35:14.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "No, Lucas. That's all for now. I appreciate your help and I hope the issues can be resolved.", + "UserId": "999-218-5203", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "64dba3c6-6969-4107-b5c0-8aa305d03294", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T11:37:24.4453091-07:00", + "ConversationId": "2dc1c295-43f6-4d3c-8fad-0953ad5ec1f8", + "Value": "You're welcome, Sarah. I'll do my best to resolve these matters for you. If you have any further concerns, feel free to reach out to us. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-20T11:17:41.4453091-07:00", + "EndTime": "2024-06-20T11:37:24.4453091-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Lucas Thompson speaking. How can I assist you today?Hi Lucas, my name is Sarah Johnson. I recently traveled from Atlanta to New York City and I had some issues during my trip.I'm sorry to hear that, Sarah. Could you please provide me with some more details about the issues you faced?Sure, Lucas. Firstly, my flight with Contoso Airways was delayed by 2 hours, causing me to miss an important business meeting. Additionally, the hotel I stayed at, Fabrikam Hotel, had issues with cleanliness and the room service was not up to par.I apologize for the inconvenience caused, Sarah. Flight delays can be frustrating, especially when it affects important appointments. Regarding the hotel, I understand how cleanliness and room service are essential for a comfortable stay. I'll do my best to assist you with these issues.Thank you, Lucas. I appreciate your help. Is there anything that can be done to compensate for the missed meeting and the hotel issues?I completely understand your frustration, Sarah. Let me check the options available for compensation. Regarding the missed business meeting, I can help you with getting in touch with Contoso Airways to discuss possible compensation or alternative arrangements for future flights. As for the hotel issues, I will contact Fabrikam Hotel and address your concerns. Can I have your flight details and hotel reservation number, please?Certainly, Lucas. My flight was Contoso Airways Flight CA123, departing from Atlanta on February 10th at 9:00 AM. The reservation number for Fabrikam Hotel is FH456789, and I stayed there from February 10th to February 13th.Thank you for providing the details, Sarah. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will make sure to prioritize your concerns and work towards a satisfactory resolution. Is there anything else I can assist you with?No, Lucas. That's all for now. I appreciate your help and I hope the issues can be resolved.You're welcome, Sarah. I'll do my best to resolve these matters for you. If you have any further concerns, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Sarah Johnson. I recently traveled from Atlanta to New York City and I had some issues during my trip.Sure, Lucas. Firstly, my flight with Contoso Airways was delayed by 2 hours, causing me to miss an important business meeting. Additionally, the hotel I stayed at, Fabrikam Hotel, had issues with cleanliness and the room service was not up to par.Thank you, Lucas. I appreciate your help. Is there anything that can be done to compensate for the missed meeting and the hotel issues?Certainly, Lucas. My flight was Contoso Airways Flight CA123, departing from Atlanta on February 10th at 9:00 AM. The reservation number for Fabrikam Hotel is FH456789, and I stayed there from February 10th to February 13th.No, Lucas. That's all for now. I appreciate your help and I hope the issues can be resolved.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Lucas Thompson speaking. How can I assist you today?I'm sorry to hear that, Sarah. Could you please provide me with some more details about the issues you faced?I apologize for the inconvenience caused, Sarah. Flight delays can be frustrating, especially when it affects important appointments. Regarding the hotel, I understand how cleanliness and room service are essential for a comfortable stay. I'll do my best to assist you with these issues.I completely understand your frustration, Sarah. Let me check the options available for compensation. Regarding the missed business meeting, I can help you with getting in touch with Contoso Airways to discuss possible compensation or alternative arrangements for future flights. As for the hotel issues, I will contact Fabrikam Hotel and address your concerns. Can I have your flight details and hotel reservation number, please?Thank you for providing the details, Sarah. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will make sure to prioritize your concerns and work towards a satisfactory resolution. Is there anything else I can assist you with?You're welcome, Sarah. I'll do my best to resolve these matters for you. If you have any further concerns, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Lucas Thompson speaking. How can I assist you today?\nCustomer: Hi Lucas, my name is Sarah Johnson. I recently traveled from Atlanta to New York City and I had some issues during my trip.\nAgent: I'm sorry to hear that, Sarah. Could you please provide me with some more details about the issues you faced?\nCustomer: Sure, Lucas. Firstly, my flight with Contoso Airways was delayed by 2 hours, causing me to miss an important business meeting. Additionally, the hotel I stayed at, Fabrikam Hotel, had issues with cleanliness and the room service was not up to par.\nAgent: I apologize for the inconvenience caused, Sarah. Flight delays can be frustrating, especially when it affects important appointments. Regarding the hotel, I understand how cleanliness and room service are essential for a comfortable stay. I'll do my best to assist you with these issues.\nCustomer: Thank you, Lucas. I appreciate your help. Is there anything that can be done to compensate for the missed meeting and the hotel issues?\nAgent: I completely understand your frustration, Sarah. Let me check the options available for compensation. Regarding the missed business meeting, I can help you with getting in touch with Contoso Airways to discuss possible compensation or alternative arrangements for future flights. As for the hotel issues, I will contact Fabrikam Hotel and address your concerns. Can I have your flight details and hotel reservation number, please?\nCustomer: Certainly, Lucas. My flight was Contoso Airways Flight CA123, departing from Atlanta on February 10th at 9:00 AM. The reservation number for Fabrikam Hotel is FH456789, and I stayed there from February 10th to February 13th.\nAgent: Thank you for providing the details, Sarah. I will reach out to Contoso Airways and Fabrikam Hotel on your behalf to address these issues. I will make sure to prioritize your concerns and work towards a satisfactory resolution. Is there anything else I can assist you with?\nCustomer: No, Lucas. That's all for now. I appreciate your help and I hope the issues can be resolved.\nAgent: You're welcome, Sarah. I'll do my best to resolve these matters for you. If you have any further concerns, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620152728.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620152728.json new file mode 100644 index 00000000..f9eb99f1 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620152728.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Lily Young", + "AgentId": "T4CUGY", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-551-5626", + "Conversation": { + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Messages": [ + { + "Id": "ab19e073-8f0c-4726-ba4b-4f1bcf5bbacb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:28:44.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lily Young. How can I assist you today?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f91ff780-2270-4e31-96b0-52c4831ee399", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T15:31:32.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Hi Lily, my name is John Smith. I'm looking for some help with my upcoming trip.", + "UserId": "999-551-5626", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fda904fb-3483-4e07-8ec7-f18b1d2fb12d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:33:27.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Of course, John. I'd be happy to help. Could you please provide me with some details about your trip? Where are you departing from and where are you going?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "844e232c-b0a7-4d60-824d-74e4eb4e90ba", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T15:35:29.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "I'll be flying from New York City to Los Angeles.", + "UserId": "999-551-5626", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d4a6f726-225f-4c12-9da3-79d3700ba8fb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:37:10.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Great! Are you looking for any specific dates for your flight?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41baed85-6bf8-4a25-b883-b272881ba646", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T15:38:34.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "I'm flexible with the dates, but I'm planning to travel in May.", + "UserId": "999-551-5626", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d0e17421-2a27-4369-aa77-8106ac8f3525", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:40:52.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Alright, let me check the available options for you. Please hold on for a moment.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5c2bf4c1-e940-42a6-87ce-b32e2168e6e0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T15:43:40.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Sure, take your time.", + "UserId": "999-551-5626", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8fe90dd8-c44c-4eb2-9721-cab609012da3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:46:09.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Thank you for your patience, John. I have found a few flights for you to consider. Here are the options:", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0cc3a96c-3334-47eb-837f-ddf11421b9f0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:47:07.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Option 1: Contoso Airways, Flight CA123, departing on May 10th at 9:00 AM. Price: $300.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "94f457f1-a6bc-4501-a8f1-c524189bb39b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:48:39.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Option 2: Northwind Airlines, Flight NW456, departing on May 15th at 1:00 PM. Price: $350.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "88f73603-a66e-4457-a92f-b082ad18a927", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:51:24.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Option 3: Adatum Air, Flight AA789, departing on May 20th at 6:00 PM. Price: $400.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f099bbfa-9f5a-464c-a471-d8296c8a2704", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:53:26.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "These are just a few options. Let me know if you'd like more details or if you have any other preferences.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf11f8db-edf9-422a-89f7-88491cafddd8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T15:54:47.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Thank you, Lily. I appreciate the options. I think I need some time to think about it. Can I call back later with my decision?", + "UserId": "999-551-5626", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7e3d277d-e5f8-4ca3-9abb-44f99bf158c9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T15:56:48.6490088-07:00", + "ConversationId": "763d248a-146a-458a-99cc-437dd80bca69", + "Value": "Of course, John. Take your time to decide. Feel free to call us back whenever you're ready. Have a great day!", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-20T15:27:28.6490088-07:00", + "EndTime": "2024-06-20T15:56:48.6490088-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lily Young. How can I assist you today?Hi Lily, my name is John Smith. I'm looking for some help with my upcoming trip.Of course, John. I'd be happy to help. Could you please provide me with some details about your trip? Where are you departing from and where are you going?I'll be flying from New York City to Los Angeles.Great! Are you looking for any specific dates for your flight?I'm flexible with the dates, but I'm planning to travel in May.Alright, let me check the available options for you. Please hold on for a moment.Sure, take your time.Thank you for your patience, John. I have found a few flights for you to consider. Here are the options:Option 1: Contoso Airways, Flight CA123, departing on May 10th at 9:00 AM. Price: $300.Option 2: Northwind Airlines, Flight NW456, departing on May 15th at 1:00 PM. Price: $350.Option 3: Adatum Air, Flight AA789, departing on May 20th at 6:00 PM. Price: $400.These are just a few options. Let me know if you'd like more details or if you have any other preferences.Thank you, Lily. I appreciate the options. I think I need some time to think about it. Can I call back later with my decision?Of course, John. Take your time to decide. Feel free to call us back whenever you're ready. Have a great day!", + "Merged_content_user": "Hi Lily, my name is John Smith. I'm looking for some help with my upcoming trip.I'll be flying from New York City to Los Angeles.I'm flexible with the dates, but I'm planning to travel in May.Sure, take your time.Thank you, Lily. I appreciate the options. I think I need some time to think about it. Can I call back later with my decision?", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lily Young. How can I assist you today?Of course, John. I'd be happy to help. Could you please provide me with some details about your trip? Where are you departing from and where are you going?Great! Are you looking for any specific dates for your flight?Alright, let me check the available options for you. Please hold on for a moment.Thank you for your patience, John. I have found a few flights for you to consider. Here are the options:Option 1: Contoso Airways, Flight CA123, departing on May 10th at 9:00 AM. Price: $300.Option 2: Northwind Airlines, Flight NW456, departing on May 15th at 1:00 PM. Price: $350.Option 3: Adatum Air, Flight AA789, departing on May 20th at 6:00 PM. Price: $400.These are just a few options. Let me know if you'd like more details or if you have any other preferences.Of course, John. Take your time to decide. Feel free to call us back whenever you're ready. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lily Young. How can I assist you today?\nCustomer: Hi Lily, my name is John Smith. I'm looking for some help with my upcoming trip.\nAgent: Of course, John. I'd be happy to help. Could you please provide me with some details about your trip? Where are you departing from and where are you going?\nCustomer: I'll be flying from New York City to Los Angeles.\nAgent: Great! Are you looking for any specific dates for your flight?\nCustomer: I'm flexible with the dates, but I'm planning to travel in May.\nAgent: Alright, let me check the available options for you. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Thank you for your patience, John. I have found a few flights for you to consider. Here are the options:\nAgent: Option 1: Contoso Airways, Flight CA123, departing on May 10th at 9:00 AM. Price: $300.\nAgent: Option 2: Northwind Airlines, Flight NW456, departing on May 15th at 1:00 PM. Price: $350.\nAgent: Option 3: Adatum Air, Flight AA789, departing on May 20th at 6:00 PM. Price: $400.\nAgent: These are just a few options. Let me know if you'd like more details or if you have any other preferences.\nCustomer: Thank you, Lily. I appreciate the options. I think I need some time to think about it. Can I call back later with my decision?\nAgent: Of course, John. Take your time to decide. Feel free to call us back whenever you're ready. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620213609.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620213609.json new file mode 100644 index 00000000..7237f391 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240620213609.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-139-7824", + "Conversation": { + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Messages": [ + { + "Id": "08170a83-55cc-4685-b89a-621fbb4d757e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:38:48.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Hello, thank you for calling Woodgrove Travel Agency. My name is Mia Anderson. How may I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1a481d65-c039-49eb-aed4-9d148bb662ea", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T21:40:33.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Hi Mia, this is John Smith. I recently traveled from Seattle to New York City and I encountered some issues during my trip.", + "UserId": "999-139-7824", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f2173eaa-f29c-429f-b143-689c6c13d3eb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:43:26.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "I'm sorry to hear that, John. Can you please let me know what specific issues you faced?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3ad4c2f5-6fec-426f-8459-be7bf102d87e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T21:46:11.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Well, for starters, my flight with Contoso Airways was delayed by two hours, causing me to miss my connecting flight in Chicago. It was quite frustrating.", + "UserId": "999-139-7824", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "13acea48-34d4-4aaa-9c40-73a8bc50a7f1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:48:50.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "I understand how inconvenient that can be, John. I apologize for the inconvenience caused by the delay. Let me check if there are any available options to assist you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3447a655-3b69-462a-9052-9d80c656f106", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T21:50:42.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Thank you, Mia. I appreciate your help.", + "UserId": "999-139-7824", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "79fe23de-b583-479e-ac06-fa1647edac08", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:51:21.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "After reviewing your flight details, John, I see that there is a flight with Northwind Airlines available tomorrow at 10:00 AM from Chicago to New York City. Would that be suitable for you?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ca52ce04-23d6-46cb-9a20-b3acfd99fb88", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T21:53:23.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Yes, that would work. Please go ahead and book that flight for me.", + "UserId": "999-139-7824", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "20b1dd0a-d923-46ce-b634-0a8f6480c0f7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:55:03.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Certainly, John. I have successfully booked your new flight with Northwind Airlines, flight number NW123, departing from Chicago at 10:00 AM tomorrow. Please make sure to arrive at the airport in advance.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7f399365-1993-435c-9e1c-e6fe9fb4bf94", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T21:57:39.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "Thank you, Mia. Is there anything else I can assist you with?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f321d5d7-945c-4e26-87ee-d13754596505", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-20T21:58:22.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "No, that was my main concern. I appreciate your help in resolving the issue. Have a great day!", + "UserId": "999-139-7824", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a31654d0-7e74-4572-8c23-ebfe6c6a8098", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-20T22:01:21.193587-07:00", + "ConversationId": "bec354b0-5153-4db6-9c8b-962edbb111ed", + "Value": "You're welcome, John. I'm glad I could help. Have a wonderful day and safe travels!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-20T21:36:09.193587-07:00", + "EndTime": "2024-06-20T22:01:21.193587-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel Agency. My name is Mia Anderson. How may I assist you today?Hi Mia, this is John Smith. I recently traveled from Seattle to New York City and I encountered some issues during my trip.I'm sorry to hear that, John. Can you please let me know what specific issues you faced?Well, for starters, my flight with Contoso Airways was delayed by two hours, causing me to miss my connecting flight in Chicago. It was quite frustrating.I understand how inconvenient that can be, John. I apologize for the inconvenience caused by the delay. Let me check if there are any available options to assist you.Thank you, Mia. I appreciate your help.After reviewing your flight details, John, I see that there is a flight with Northwind Airlines available tomorrow at 10:00 AM from Chicago to New York City. Would that be suitable for you?Yes, that would work. Please go ahead and book that flight for me.Certainly, John. I have successfully booked your new flight with Northwind Airlines, flight number NW123, departing from Chicago at 10:00 AM tomorrow. Please make sure to arrive at the airport in advance.Thank you, Mia. Is there anything else I can assist you with?No, that was my main concern. I appreciate your help in resolving the issue. Have a great day!You're welcome, John. I'm glad I could help. Have a wonderful day and safe travels!", + "Merged_content_user": "Hi Mia, this is John Smith. I recently traveled from Seattle to New York City and I encountered some issues during my trip.Well, for starters, my flight with Contoso Airways was delayed by two hours, causing me to miss my connecting flight in Chicago. It was quite frustrating.Thank you, Mia. I appreciate your help.Yes, that would work. Please go ahead and book that flight for me.No, that was my main concern. I appreciate your help in resolving the issue. Have a great day!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel Agency. My name is Mia Anderson. How may I assist you today?I'm sorry to hear that, John. Can you please let me know what specific issues you faced?I understand how inconvenient that can be, John. I apologize for the inconvenience caused by the delay. Let me check if there are any available options to assist you.After reviewing your flight details, John, I see that there is a flight with Northwind Airlines available tomorrow at 10:00 AM from Chicago to New York City. Would that be suitable for you?Certainly, John. I have successfully booked your new flight with Northwind Airlines, flight number NW123, departing from Chicago at 10:00 AM tomorrow. Please make sure to arrive at the airport in advance.Thank you, Mia. Is there anything else I can assist you with?You're welcome, John. I'm glad I could help. Have a wonderful day and safe travels!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel Agency. My name is Mia Anderson. How may I assist you today?\nCustomer: Hi Mia, this is John Smith. I recently traveled from Seattle to New York City and I encountered some issues during my trip.\nAgent: I'm sorry to hear that, John. Can you please let me know what specific issues you faced?\nCustomer: Well, for starters, my flight with Contoso Airways was delayed by two hours, causing me to miss my connecting flight in Chicago. It was quite frustrating.\nAgent: I understand how inconvenient that can be, John. I apologize for the inconvenience caused by the delay. Let me check if there are any available options to assist you.\nCustomer: Thank you, Mia. I appreciate your help.\nAgent: After reviewing your flight details, John, I see that there is a flight with Northwind Airlines available tomorrow at 10:00 AM from Chicago to New York City. Would that be suitable for you?\nCustomer: Yes, that would work. Please go ahead and book that flight for me.\nAgent: Certainly, John. I have successfully booked your new flight with Northwind Airlines, flight number NW123, departing from Chicago at 10:00 AM tomorrow. Please make sure to arrive at the airport in advance.\nAgent: Thank you, Mia. Is there anything else I can assist you with?\nCustomer: No, that was my main concern. I appreciate your help in resolving the issue. Have a great day!\nAgent: You're welcome, John. I'm glad I could help. Have a wonderful day and safe travels!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621013452.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621013452.json new file mode 100644 index 00000000..1f3a6255 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621013452.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Olivia Brown", + "AgentId": "J8BS3X", + "Team": "Northeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-457-3053", + "Conversation": { + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Messages": [ + { + "Id": "f5268fd9-65d8-4bf0-86cc-b804cc0ac754", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T01:36:24.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bd40b3b7-6ba1-47e6-a773-d34c9063ea8e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T01:37:20.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "Hi Olivia, my name is John Smith. I recently took a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I would like to file a complaint.", + "UserId": "999-457-3053", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e4d17f0b-389d-47c6-a5e3-62f2fd9a35b1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T01:39:07.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "I'm sorry to hear about your unpleasant experience, John. Could you please provide me with some more details about what happened?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "46880e39-5a48-4883-81c0-33f44bc0003b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T01:39:57.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "Well, I had booked a flight with Contoso Airways, flight number CA123, departing from John F. Kennedy International Airport on June 30th at 9:00 AM. But the flight got delayed by 3 hours without any proper explanation. It caused me a lot of inconvenience and a delay in my schedule.", + "UserId": "999-457-3053", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62818c58-b558-467d-b027-bc6a7142f89b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T01:41:55.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "I understand how frustrating that must have been, John. Flight delays can be quite inconvenient. Let me apologize on behalf of Contoso Airways for the lack of proper communication about the delay. I will make sure to pass along your feedback to the airline management. Is there anything else?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f4a0f1ec-5c57-41ca-bff2-cac232df5d2d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T01:43:39.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "Yes, there's more. When I finally arrived in Los Angeles, I checked into the Fabrikam Hotel, reservation number FH4567, on the same day. The room I was given was not clean and the hotel staff was unresponsive to my complaints. It was a disappointing experience overall.", + "UserId": "999-457-3053", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9a97a39d-f637-4c7c-8b85-cf04eeef1e2d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T01:44:58.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "I'm sorry to hear about the cleanliness issues and the unresponsiveness of the hotel staff, John. That's definitely not the experience we want our customers to have. I will contact the Fabrikam Hotel management to address your concerns and ensure that they take necessary steps to improve their service. Is there anything else I can assist you with?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b9b15238-ee3c-444f-a88a-adaa134c8532", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T01:46:03.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "No, that's all. I just wanted to voice my complaint and hopefully, get some resolution. Thank you for your help, Olivia.", + "UserId": "999-457-3053", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bfe58781-29bb-40d8-a08d-944b11a483ea", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T01:48:25.5272774-07:00", + "ConversationId": "a433be5c-5509-4470-9cf0-12ca4fb30309", + "Value": "You're welcome, John. I apologize again for the inconvenience you faced during your trip. Rest assured, I will do my best to ensure that your concerns are addressed. Thank you for bringing this to our attention. Have a great day!", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T01:34:52.5272774-07:00", + "EndTime": "2024-06-21T01:48:25.5272774-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?Hi Olivia, my name is John Smith. I recently took a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I would like to file a complaint.I'm sorry to hear about your unpleasant experience, John. Could you please provide me with some more details about what happened?Well, I had booked a flight with Contoso Airways, flight number CA123, departing from John F. Kennedy International Airport on June 30th at 9:00 AM. But the flight got delayed by 3 hours without any proper explanation. It caused me a lot of inconvenience and a delay in my schedule.I understand how frustrating that must have been, John. Flight delays can be quite inconvenient. Let me apologize on behalf of Contoso Airways for the lack of proper communication about the delay. I will make sure to pass along your feedback to the airline management. Is there anything else?Yes, there's more. When I finally arrived in Los Angeles, I checked into the Fabrikam Hotel, reservation number FH4567, on the same day. The room I was given was not clean and the hotel staff was unresponsive to my complaints. It was a disappointing experience overall.I'm sorry to hear about the cleanliness issues and the unresponsiveness of the hotel staff, John. That's definitely not the experience we want our customers to have. I will contact the Fabrikam Hotel management to address your concerns and ensure that they take necessary steps to improve their service. Is there anything else I can assist you with?No, that's all. I just wanted to voice my complaint and hopefully, get some resolution. Thank you for your help, Olivia.You're welcome, John. I apologize again for the inconvenience you faced during your trip. Rest assured, I will do my best to ensure that your concerns are addressed. Thank you for bringing this to our attention. Have a great day!", + "Merged_content_user": "Hi Olivia, my name is John Smith. I recently took a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I would like to file a complaint.Well, I had booked a flight with Contoso Airways, flight number CA123, departing from John F. Kennedy International Airport on June 30th at 9:00 AM. But the flight got delayed by 3 hours without any proper explanation. It caused me a lot of inconvenience and a delay in my schedule.Yes, there's more. When I finally arrived in Los Angeles, I checked into the Fabrikam Hotel, reservation number FH4567, on the same day. The room I was given was not clean and the hotel staff was unresponsive to my complaints. It was a disappointing experience overall.No, that's all. I just wanted to voice my complaint and hopefully, get some resolution. Thank you for your help, Olivia.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?I'm sorry to hear about your unpleasant experience, John. Could you please provide me with some more details about what happened?I understand how frustrating that must have been, John. Flight delays can be quite inconvenient. Let me apologize on behalf of Contoso Airways for the lack of proper communication about the delay. I will make sure to pass along your feedback to the airline management. Is there anything else?I'm sorry to hear about the cleanliness issues and the unresponsiveness of the hotel staff, John. That's definitely not the experience we want our customers to have. I will contact the Fabrikam Hotel management to address your concerns and ensure that they take necessary steps to improve their service. Is there anything else I can assist you with?You're welcome, John. I apologize again for the inconvenience you faced during your trip. Rest assured, I will do my best to ensure that your concerns are addressed. Thank you for bringing this to our attention. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?\nCustomer: Hi Olivia, my name is John Smith. I recently took a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I would like to file a complaint.\nAgent: I'm sorry to hear about your unpleasant experience, John. Could you please provide me with some more details about what happened?\nCustomer: Well, I had booked a flight with Contoso Airways, flight number CA123, departing from John F. Kennedy International Airport on June 30th at 9:00 AM. But the flight got delayed by 3 hours without any proper explanation. It caused me a lot of inconvenience and a delay in my schedule.\nAgent: I understand how frustrating that must have been, John. Flight delays can be quite inconvenient. Let me apologize on behalf of Contoso Airways for the lack of proper communication about the delay. I will make sure to pass along your feedback to the airline management. Is there anything else?\nCustomer: Yes, there's more. When I finally arrived in Los Angeles, I checked into the Fabrikam Hotel, reservation number FH4567, on the same day. The room I was given was not clean and the hotel staff was unresponsive to my complaints. It was a disappointing experience overall.\nAgent: I'm sorry to hear about the cleanliness issues and the unresponsiveness of the hotel staff, John. That's definitely not the experience we want our customers to have. I will contact the Fabrikam Hotel management to address your concerns and ensure that they take necessary steps to improve their service. Is there anything else I can assist you with?\nCustomer: No, that's all. I just wanted to voice my complaint and hopefully, get some resolution. Thank you for your help, Olivia.\nAgent: You're welcome, John. I apologize again for the inconvenience you faced during your trip. Rest assured, I will do my best to ensure that your concerns are addressed. Thank you for bringing this to our attention. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621041824.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621041824.json new file mode 100644 index 00000000..6ffb8d52 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621041824.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-332-8769", + "Conversation": { + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Messages": [ + { + "Id": "6d6c3bb0-633a-406b-b239-8f582396f08a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:20:55.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Hello, thank you for calling Woodgrove Travel agency. My name is Mia Anderson. How may I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e9ace13b-5d3c-435d-bfcb-88637e3b3ecf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:23:41.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Hi Mia, my name is Sarah Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flights. I was hoping to discuss it and see if there's anything that can be done.", + "UserId": "999-332-8769", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bcd8b826-6345-438a-bc00-41fed3190dc0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:26:03.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "I'm sorry to hear that, Sarah. I understand how frustrating it can be when travel doesn't go smoothly. Can you please provide me with some more details about the issues you faced?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "18b9b388-805f-4a1d-bb30-7a9bd25ec49c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:26:43.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Of course, Mia. My flight on Contoso Airways, flight number CT125, was delayed for over 3 hours due to mechanical issues. This caused me to miss my connecting flight in Dallas, and I had to spend the night at a hotel instead of reaching my destination on time.", + "UserId": "999-332-8769", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bde6721c-8cf1-4bb0-ba25-ebc42b90c5b3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:28:40.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "I'm really sorry for the inconvenience you faced, Sarah. I'll do my best to assist you and find a suitable solution. Let me check your flight records and see what options we have.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e4b3ee0d-9614-4e0b-ac30-422c9c3cdf06", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:30:29.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Thank you, Mia. I appreciate your assistance.", + "UserId": "999-332-8769", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6691e012-45f5-4713-a0c5-497299495ba0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:31:53.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "After reviewing your flight details, Sarah, I see that you were indeed affected by the delay. Let me see if I can arrange a refund or compensation for you. Please bear with me for a moment.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "73d9dfb7-8cd5-4511-b0c8-746d6c364699", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:34:40.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Thank you, Mia. I really hope we can find a solution.", + "UserId": "999-332-8769", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "873c0e00-5051-4b54-9b97-54da08237257", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:35:33.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Sarah, I apologize for the inconvenience caused by the delay and missed connection. I have submitted a request for a refund of your ticket and a compensation for the additional expenses incurred due to the delay. The refund and compensation should reflect in your account within the next 5-7 business days.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "30a344bc-469f-4f32-9b3c-c27e3e78f8f9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:38:21.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "Thank you so much, Mia. I really appreciate your help in resolving this matter. Is there anything else I need to do?", + "UserId": "999-332-8769", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "94b5bf4d-0b70-49c4-89b5-2492d60d6a9f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:39:24.8833941-07:00", + "ConversationId": "4119170d-ec74-41aa-a8c4-ce1e30a036fa", + "Value": "You're welcome, Sarah. I'm glad I could assist you. As of now, there's nothing else you need to do. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T04:18:24.8833941-07:00", + "EndTime": "2024-06-21T04:39:24.8833941-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel agency. My name is Mia Anderson. How may I assist you today?Hi Mia, my name is Sarah Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flights. I was hoping to discuss it and see if there's anything that can be done.I'm sorry to hear that, Sarah. I understand how frustrating it can be when travel doesn't go smoothly. Can you please provide me with some more details about the issues you faced?Of course, Mia. My flight on Contoso Airways, flight number CT125, was delayed for over 3 hours due to mechanical issues. This caused me to miss my connecting flight in Dallas, and I had to spend the night at a hotel instead of reaching my destination on time.I'm really sorry for the inconvenience you faced, Sarah. I'll do my best to assist you and find a suitable solution. Let me check your flight records and see what options we have.Thank you, Mia. I appreciate your assistance.After reviewing your flight details, Sarah, I see that you were indeed affected by the delay. Let me see if I can arrange a refund or compensation for you. Please bear with me for a moment.Thank you, Mia. I really hope we can find a solution.Sarah, I apologize for the inconvenience caused by the delay and missed connection. I have submitted a request for a refund of your ticket and a compensation for the additional expenses incurred due to the delay. The refund and compensation should reflect in your account within the next 5-7 business days.Thank you so much, Mia. I really appreciate your help in resolving this matter. Is there anything else I need to do?You're welcome, Sarah. I'm glad I could assist you. As of now, there's nothing else you need to do. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Mia, my name is Sarah Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flights. I was hoping to discuss it and see if there's anything that can be done.Of course, Mia. My flight on Contoso Airways, flight number CT125, was delayed for over 3 hours due to mechanical issues. This caused me to miss my connecting flight in Dallas, and I had to spend the night at a hotel instead of reaching my destination on time.Thank you, Mia. I appreciate your assistance.Thank you, Mia. I really hope we can find a solution.Thank you so much, Mia. I really appreciate your help in resolving this matter. Is there anything else I need to do?", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel agency. My name is Mia Anderson. How may I assist you today?I'm sorry to hear that, Sarah. I understand how frustrating it can be when travel doesn't go smoothly. Can you please provide me with some more details about the issues you faced?I'm really sorry for the inconvenience you faced, Sarah. I'll do my best to assist you and find a suitable solution. Let me check your flight records and see what options we have.After reviewing your flight details, Sarah, I see that you were indeed affected by the delay. Let me see if I can arrange a refund or compensation for you. Please bear with me for a moment.Sarah, I apologize for the inconvenience caused by the delay and missed connection. I have submitted a request for a refund of your ticket and a compensation for the additional expenses incurred due to the delay. The refund and compensation should reflect in your account within the next 5-7 business days.You're welcome, Sarah. I'm glad I could assist you. As of now, there's nothing else you need to do. If you have any further questions or concerns, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel agency. My name is Mia Anderson. How may I assist you today?\nCustomer: Hi Mia, my name is Sarah Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with my flights. I was hoping to discuss it and see if there's anything that can be done.\nAgent: I'm sorry to hear that, Sarah. I understand how frustrating it can be when travel doesn't go smoothly. Can you please provide me with some more details about the issues you faced?\nCustomer: Of course, Mia. My flight on Contoso Airways, flight number CT125, was delayed for over 3 hours due to mechanical issues. This caused me to miss my connecting flight in Dallas, and I had to spend the night at a hotel instead of reaching my destination on time.\nAgent: I'm really sorry for the inconvenience you faced, Sarah. I'll do my best to assist you and find a suitable solution. Let me check your flight records and see what options we have.\nCustomer: Thank you, Mia. I appreciate your assistance.\nAgent: After reviewing your flight details, Sarah, I see that you were indeed affected by the delay. Let me see if I can arrange a refund or compensation for you. Please bear with me for a moment.\nCustomer: Thank you, Mia. I really hope we can find a solution.\nAgent: Sarah, I apologize for the inconvenience caused by the delay and missed connection. I have submitted a request for a refund of your ticket and a compensation for the additional expenses incurred due to the delay. The refund and compensation should reflect in your account within the next 5-7 business days.\nCustomer: Thank you so much, Mia. I really appreciate your help in resolving this matter. Is there anything else I need to do?\nAgent: You're welcome, Sarah. I'm glad I could assist you. As of now, there's nothing else you need to do. If you have any further questions or concerns, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621042839.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621042839.json new file mode 100644 index 00000000..01af4ae0 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621042839.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-722-5496", + "Conversation": { + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Messages": [ + { + "Id": "69e659dc-bcae-4652-a4f0-436e4933bc07", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:31:03.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Thank you for calling Woodgrove Travel, my name is Elijah Martin. How can I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "153c8656-56ff-4c54-a76b-5b62ca596d53", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:33:55.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Hi Elijah, my name is Lisa Thompson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I want to discuss it with you.", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "53745781-ea2a-4cc1-93cf-9d3eead12e0a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:35:57.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I'm sorry to hear that, Lisa. I'm here to help. Could you please provide me with some more details about your trip?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c4395ab-e936-4db7-8cdc-e15499361722", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:38:51.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I flew with Contoso Airways, flight CO123, on July 10th. The flight was delayed for hours, the staff was rude, and the food was terrible. I had booked a room at Fabrikam Hotel, reservation number 123456789, and the room was dirty and had bugs. It was a nightmare!", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "241dff7d-170f-4117-a943-6d2b6cb87f2c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:40:17.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I understand your frustration, Lisa. I apologize for the inconvenience you experienced. Let me look into this for you. Please give me a moment.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c577b1db-a09b-4002-85e6-b8582fbf3370", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:40:53.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Thank you, Elijah. I can't believe the terrible service I received. This ruined my entire trip!", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eeff9b20-9af7-42a1-adb6-f85e8247fbc3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:42:25.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I'm sorry for the impact this had on your trip, Lisa. I have checked your flight with Contoso Airways and I see that there was indeed a delay on flight CO123 on July 10th. I will make sure to report your feedback regarding the staff and food quality as well. Regarding your hotel reservation, let me contact Fabrikam Hotel to address the issue with your room.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eb72f30b-de43-4e5c-9b07-08356c2dd246", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:44:35.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Finally, some action! I hope you can do something to compensate for this terrible experience.", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b27c56c4-f568-4d95-a08f-b45f207f322c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:47:29.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I understand your disappointment, Lisa. As a gesture of goodwill, I will reach out to Fabrikam Hotel to request a refund for you regarding the unsatisfactory room condition. Additionally, I will submit a formal complaint and request compensation from Contoso Airways for the delay and poor service. Please allow me some time to follow up on these matters.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "46a9a073-fd95-46f3-b7ca-f8d035e7f76b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:49:22.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Well, it's about time! I expect to hear back from you soon with some resolution.", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "441e2505-d967-4db3-88c2-06e76a66f3a3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:51:40.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "Absolutely, Lisa. I will prioritize your case and keep you informed of any progress made. Is there anything else I can assist you with?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3a0fce45-0233-4316-9cb2-f457551bbb75", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T04:52:52.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "No, that's all for now. Just make sure you resolve this matter promptly.", + "UserId": "999-722-5496", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ed88e5b8-54f2-4f36-a934-83a06d03462e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T04:55:49.4014423-07:00", + "ConversationId": "8c5b417e-1628-4d80-b536-729f22024a11", + "Value": "I assure you, Lisa, that I will do my best to resolve this matter as quickly as possible. Thank you for bringing it to our attention. Have a great day!", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T04:28:39.4014423-07:00", + "EndTime": "2024-06-21T04:55:49.4014423-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel, my name is Elijah Martin. How can I assist you today?Hi Elijah, my name is Lisa Thompson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I want to discuss it with you.I'm sorry to hear that, Lisa. I'm here to help. Could you please provide me with some more details about your trip?I flew with Contoso Airways, flight CO123, on July 10th. The flight was delayed for hours, the staff was rude, and the food was terrible. I had booked a room at Fabrikam Hotel, reservation number 123456789, and the room was dirty and had bugs. It was a nightmare!I understand your frustration, Lisa. I apologize for the inconvenience you experienced. Let me look into this for you. Please give me a moment.Thank you, Elijah. I can't believe the terrible service I received. This ruined my entire trip!I'm sorry for the impact this had on your trip, Lisa. I have checked your flight with Contoso Airways and I see that there was indeed a delay on flight CO123 on July 10th. I will make sure to report your feedback regarding the staff and food quality as well. Regarding your hotel reservation, let me contact Fabrikam Hotel to address the issue with your room.Finally, some action! I hope you can do something to compensate for this terrible experience.I understand your disappointment, Lisa. As a gesture of goodwill, I will reach out to Fabrikam Hotel to request a refund for you regarding the unsatisfactory room condition. Additionally, I will submit a formal complaint and request compensation from Contoso Airways for the delay and poor service. Please allow me some time to follow up on these matters.Well, it's about time! I expect to hear back from you soon with some resolution.Absolutely, Lisa. I will prioritize your case and keep you informed of any progress made. Is there anything else I can assist you with?No, that's all for now. Just make sure you resolve this matter promptly.I assure you, Lisa, that I will do my best to resolve this matter as quickly as possible. Thank you for bringing it to our attention. Have a great day!", + "Merged_content_user": "Hi Elijah, my name is Lisa Thompson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I want to discuss it with you.I flew with Contoso Airways, flight CO123, on July 10th. The flight was delayed for hours, the staff was rude, and the food was terrible. I had booked a room at Fabrikam Hotel, reservation number 123456789, and the room was dirty and had bugs. It was a nightmare!Thank you, Elijah. I can't believe the terrible service I received. This ruined my entire trip!Finally, some action! I hope you can do something to compensate for this terrible experience.Well, it's about time! I expect to hear back from you soon with some resolution.No, that's all for now. Just make sure you resolve this matter promptly.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel, my name is Elijah Martin. How can I assist you today?I'm sorry to hear that, Lisa. I'm here to help. Could you please provide me with some more details about your trip?I understand your frustration, Lisa. I apologize for the inconvenience you experienced. Let me look into this for you. Please give me a moment.I'm sorry for the impact this had on your trip, Lisa. I have checked your flight with Contoso Airways and I see that there was indeed a delay on flight CO123 on July 10th. I will make sure to report your feedback regarding the staff and food quality as well. Regarding your hotel reservation, let me contact Fabrikam Hotel to address the issue with your room.I understand your disappointment, Lisa. As a gesture of goodwill, I will reach out to Fabrikam Hotel to request a refund for you regarding the unsatisfactory room condition. Additionally, I will submit a formal complaint and request compensation from Contoso Airways for the delay and poor service. Please allow me some time to follow up on these matters.Absolutely, Lisa. I will prioritize your case and keep you informed of any progress made. Is there anything else I can assist you with?I assure you, Lisa, that I will do my best to resolve this matter as quickly as possible. Thank you for bringing it to our attention. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel, my name is Elijah Martin. How can I assist you today?\nCustomer: Hi Elijah, my name is Lisa Thompson. I recently traveled from New York City to Los Angeles and I had a terrible experience. I want to discuss it with you.\nAgent: I'm sorry to hear that, Lisa. I'm here to help. Could you please provide me with some more details about your trip?\nCustomer: I flew with Contoso Airways, flight CO123, on July 10th. The flight was delayed for hours, the staff was rude, and the food was terrible. I had booked a room at Fabrikam Hotel, reservation number 123456789, and the room was dirty and had bugs. It was a nightmare!\nAgent: I understand your frustration, Lisa. I apologize for the inconvenience you experienced. Let me look into this for you. Please give me a moment.\nCustomer: Thank you, Elijah. I can't believe the terrible service I received. This ruined my entire trip!\nAgent: I'm sorry for the impact this had on your trip, Lisa. I have checked your flight with Contoso Airways and I see that there was indeed a delay on flight CO123 on July 10th. I will make sure to report your feedback regarding the staff and food quality as well. Regarding your hotel reservation, let me contact Fabrikam Hotel to address the issue with your room.\nCustomer: Finally, some action! I hope you can do something to compensate for this terrible experience.\nAgent: I understand your disappointment, Lisa. As a gesture of goodwill, I will reach out to Fabrikam Hotel to request a refund for you regarding the unsatisfactory room condition. Additionally, I will submit a formal complaint and request compensation from Contoso Airways for the delay and poor service. Please allow me some time to follow up on these matters.\nCustomer: Well, it's about time! I expect to hear back from you soon with some resolution.\nAgent: Absolutely, Lisa. I will prioritize your case and keep you informed of any progress made. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Just make sure you resolve this matter promptly.\nAgent: I assure you, Lisa, that I will do my best to resolve this matter as quickly as possible. Thank you for bringing it to our attention. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621091430.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621091430.json new file mode 100644 index 00000000..ac73e176 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621091430.json @@ -0,0 +1,169 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-766-9536", + "Conversation": { + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Messages": [ + { + "Id": "b6574670-dab9-4217-a38f-e160a7b40951", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T09:15:16.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "531f4e56-6ab7-4f01-b022-155b15d4f67b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T09:18:08.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "Hi Mia, my name is John Smith. I recently traveled from Los Angeles to New York and encountered some issues with my flight.", + "UserId": "999-766-9536", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "07644c72-17ba-4652-b12c-b49216145c5d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T09:19:59.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "I'm sorry to hear that, John. Could you please provide me with your flight details, such as the airline name and flight number?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41626794-7a17-4f7d-b26a-1b134c1de3b0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T09:21:30.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "I flew with Contoso Airways, Flight CA123, on May 5th.", + "UserId": "999-766-9536", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "414cef9c-3971-48c8-b5a0-650a87fcf734", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T09:23:31.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "Thank you for the information, John. I apologize for any inconvenience you experienced. Could you please let me know what specific issues you encountered?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a0c6da49-79f7-4928-9e5d-1de2a10b46d3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T09:24:31.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "The flight was delayed for over two hours and caused me to miss an important meeting in New York. Additionally, the customer service at the airline was not helpful and did not provide any alternative solutions.", + "UserId": "999-766-9536", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cecf8861-1213-4482-90c4-58030b147fb3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T09:26:17.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "I'm very sorry to hear about the delay and the inconvenience it caused, John. I understand how frustrating and disappointing it can be, especially when it affects important plans like a meeting. Let me check if there's anything I can do to assist you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "849d1340-4593-4e72-8526-40b26211e79c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T09:27:45.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "Thank you, Mia. I appreciate your assistance.", + "UserId": "999-766-9536", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1d878cb7-2dca-4158-853b-51a46f91eeca", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T09:30:23.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "I have contacted Contoso Airways regarding your delayed flight. They have acknowledged the delay and have offered a travel voucher worth $200 as compensation for the inconvenience caused.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff36aefd-bbce-4411-a379-858c751a236b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T09:31:55.3596066-07:00", + "ConversationId": "8eef9685-24de-4807-95f4-ecd1f9360e2b", + "Value": "That's a helpful solution, Mia. Thank you for your efforts in resolving this issue. I appreciate your assistance.", + "UserId": "999-766-9536", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T09:14:30.3596066-07:00", + "EndTime": "2024-06-21T09:31:55.3596066-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?Hi Mia, my name is John Smith. I recently traveled from Los Angeles to New York and encountered some issues with my flight.I'm sorry to hear that, John. Could you please provide me with your flight details, such as the airline name and flight number?I flew with Contoso Airways, Flight CA123, on May 5th.Thank you for the information, John. I apologize for any inconvenience you experienced. Could you please let me know what specific issues you encountered?The flight was delayed for over two hours and caused me to miss an important meeting in New York. Additionally, the customer service at the airline was not helpful and did not provide any alternative solutions.I'm very sorry to hear about the delay and the inconvenience it caused, John. I understand how frustrating and disappointing it can be, especially when it affects important plans like a meeting. Let me check if there's anything I can do to assist you.Thank you, Mia. I appreciate your assistance.I have contacted Contoso Airways regarding your delayed flight. They have acknowledged the delay and have offered a travel voucher worth $200 as compensation for the inconvenience caused.That's a helpful solution, Mia. Thank you for your efforts in resolving this issue. I appreciate your assistance.", + "Merged_content_user": "Hi Mia, my name is John Smith. I recently traveled from Los Angeles to New York and encountered some issues with my flight.I flew with Contoso Airways, Flight CA123, on May 5th.The flight was delayed for over two hours and caused me to miss an important meeting in New York. Additionally, the customer service at the airline was not helpful and did not provide any alternative solutions.Thank you, Mia. I appreciate your assistance.That's a helpful solution, Mia. Thank you for your efforts in resolving this issue. I appreciate your assistance.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?I'm sorry to hear that, John. Could you please provide me with your flight details, such as the airline name and flight number?Thank you for the information, John. I apologize for any inconvenience you experienced. Could you please let me know what specific issues you encountered?I'm very sorry to hear about the delay and the inconvenience it caused, John. I understand how frustrating and disappointing it can be, especially when it affects important plans like a meeting. Let me check if there's anything I can do to assist you.I have contacted Contoso Airways regarding your delayed flight. They have acknowledged the delay and have offered a travel voucher worth $200 as compensation for the inconvenience caused.", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?\nCustomer: Hi Mia, my name is John Smith. I recently traveled from Los Angeles to New York and encountered some issues with my flight.\nAgent: I'm sorry to hear that, John. Could you please provide me with your flight details, such as the airline name and flight number?\nCustomer: I flew with Contoso Airways, Flight CA123, on May 5th.\nAgent: Thank you for the information, John. I apologize for any inconvenience you experienced. Could you please let me know what specific issues you encountered?\nCustomer: The flight was delayed for over two hours and caused me to miss an important meeting in New York. Additionally, the customer service at the airline was not helpful and did not provide any alternative solutions.\nAgent: I'm very sorry to hear about the delay and the inconvenience it caused, John. I understand how frustrating and disappointing it can be, especially when it affects important plans like a meeting. Let me check if there's anything I can do to assist you.\nCustomer: Thank you, Mia. I appreciate your assistance.\nAgent: I have contacted Contoso Airways regarding your delayed flight. They have acknowledged the delay and have offered a travel voucher worth $200 as compensation for the inconvenience caused.\nCustomer: That's a helpful solution, Mia. Thank you for your efforts in resolving this issue. I appreciate your assistance.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621153223.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621153223.json new file mode 100644 index 00000000..4c1e606f --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621153223.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Sebastian Harris", + "AgentId": "Z82TOA", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-719-8742", + "Conversation": { + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Messages": [ + { + "Id": "01416bd1-3631-49e5-b8f7-be3525040470", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:33:07.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Thank you for calling Woodgrove Travel. This is Sebastian Harris speaking. How may I assist you today?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e283bae-5e26-478d-b8e6-37360b6ca871", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T15:35:10.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Hi Sebastian, my name is Emily Smith and I recently traveled to Chicago from New York with your agency. I just wanted to let you know that I had a fantastic experience with Woodgrove Travel. Everything from the flight to the hotel was perfect.", + "UserId": "999-719-8742", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1951cb48-6795-47a9-b108-e5a873081387", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:37:03.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Hello, Emily! I'm glad to hear that you had a great experience with us. We appreciate your feedback. Could you please provide me with some details about your trip?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c314f97c-3053-40af-8fbe-c995af60f921", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T15:39:51.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Sure! I flew with Contoso Airways on flight CA345 from New York to Chicago on July 10th. The flight departed at 12:00 PM and arrived on time. The plane was clean and the crew was very friendly.", + "UserId": "999-719-8742", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "988a1db4-35f5-482f-a03d-502936fe617b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:42:38.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "That's wonderful to hear, Emily. I will make a note of your positive feedback regarding Contoso Airways. Now, could you please provide me with the details of your hotel stay in Chicago?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3512462e-440a-4bc3-9945-4e6539e00b55", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T15:43:21.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Certainly! I stayed at the Fabrikam Hotel in downtown Chicago. My reservation was under the name Emily Smith, and the reservation number was 123456. The hotel was clean, comfortable, and conveniently located.", + "UserId": "999-719-8742", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5ed6c5c1-a9b4-4eef-a745-b47820206154", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:46:00.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "Thank you for providing the details, Emily. I will make sure to share your positive feedback with the Fabrikam Hotel as well. Is there anything else I can assist you with?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e1f574c8-5618-4b17-be7d-1206e848b1ae", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T15:46:34.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "No, that's all. I just wanted to express my satisfaction with Woodgrove Travel. Thank you for the excellent service!", + "UserId": "999-719-8742", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "882ba29a-56a2-4feb-8895-c712ab5cfb2c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:48:21.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "You're very welcome, Emily! We're thrilled to have provided you with a memorable travel experience. As a token of our appreciation, I would like to offer you a 10% discount on your next booking with Woodgrove Travel. How does that sound?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b8db3444-5350-46d5-892f-3537ce13dd9f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T15:50:26.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "That's very generous of you, Sebastian! I would love to take advantage of the discount. Thank you!", + "UserId": "999-719-8742", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c73f3541-80e6-49ea-9878-5428c7a62d10", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T15:52:09.3343473-07:00", + "ConversationId": "6e092fc6-10c6-42a2-bbcc-1532b4018d6c", + "Value": "You're welcome, Emily! I will make a note of the discount in your customer profile. If you have any future travel plans, don't hesitate to reach out to us. Have a wonderful day!", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T15:32:23.3343473-07:00", + "EndTime": "2024-06-21T15:52:09.3343473-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Sebastian Harris speaking. How may I assist you today?Hi Sebastian, my name is Emily Smith and I recently traveled to Chicago from New York with your agency. I just wanted to let you know that I had a fantastic experience with Woodgrove Travel. Everything from the flight to the hotel was perfect.Hello, Emily! I'm glad to hear that you had a great experience with us. We appreciate your feedback. Could you please provide me with some details about your trip?Sure! I flew with Contoso Airways on flight CA345 from New York to Chicago on July 10th. The flight departed at 12:00 PM and arrived on time. The plane was clean and the crew was very friendly.That's wonderful to hear, Emily. I will make a note of your positive feedback regarding Contoso Airways. Now, could you please provide me with the details of your hotel stay in Chicago?Certainly! I stayed at the Fabrikam Hotel in downtown Chicago. My reservation was under the name Emily Smith, and the reservation number was 123456. The hotel was clean, comfortable, and conveniently located.Thank you for providing the details, Emily. I will make sure to share your positive feedback with the Fabrikam Hotel as well. Is there anything else I can assist you with?No, that's all. I just wanted to express my satisfaction with Woodgrove Travel. Thank you for the excellent service!You're very welcome, Emily! We're thrilled to have provided you with a memorable travel experience. As a token of our appreciation, I would like to offer you a 10% discount on your next booking with Woodgrove Travel. How does that sound?That's very generous of you, Sebastian! I would love to take advantage of the discount. Thank you!You're welcome, Emily! I will make a note of the discount in your customer profile. If you have any future travel plans, don't hesitate to reach out to us. Have a wonderful day!", + "Merged_content_user": "Hi Sebastian, my name is Emily Smith and I recently traveled to Chicago from New York with your agency. I just wanted to let you know that I had a fantastic experience with Woodgrove Travel. Everything from the flight to the hotel was perfect.Sure! I flew with Contoso Airways on flight CA345 from New York to Chicago on July 10th. The flight departed at 12:00 PM and arrived on time. The plane was clean and the crew was very friendly.Certainly! I stayed at the Fabrikam Hotel in downtown Chicago. My reservation was under the name Emily Smith, and the reservation number was 123456. The hotel was clean, comfortable, and conveniently located.No, that's all. I just wanted to express my satisfaction with Woodgrove Travel. Thank you for the excellent service!That's very generous of you, Sebastian! I would love to take advantage of the discount. Thank you!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Sebastian Harris speaking. How may I assist you today?Hello, Emily! I'm glad to hear that you had a great experience with us. We appreciate your feedback. Could you please provide me with some details about your trip?That's wonderful to hear, Emily. I will make a note of your positive feedback regarding Contoso Airways. Now, could you please provide me with the details of your hotel stay in Chicago?Thank you for providing the details, Emily. I will make sure to share your positive feedback with the Fabrikam Hotel as well. Is there anything else I can assist you with?You're very welcome, Emily! We're thrilled to have provided you with a memorable travel experience. As a token of our appreciation, I would like to offer you a 10% discount on your next booking with Woodgrove Travel. How does that sound?You're welcome, Emily! I will make a note of the discount in your customer profile. If you have any future travel plans, don't hesitate to reach out to us. Have a wonderful day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Sebastian Harris speaking. How may I assist you today?\nCustomer: Hi Sebastian, my name is Emily Smith and I recently traveled to Chicago from New York with your agency. I just wanted to let you know that I had a fantastic experience with Woodgrove Travel. Everything from the flight to the hotel was perfect.\nAgent: Hello, Emily! I'm glad to hear that you had a great experience with us. We appreciate your feedback. Could you please provide me with some details about your trip?\nCustomer: Sure! I flew with Contoso Airways on flight CA345 from New York to Chicago on July 10th. The flight departed at 12:00 PM and arrived on time. The plane was clean and the crew was very friendly.\nAgent: That's wonderful to hear, Emily. I will make a note of your positive feedback regarding Contoso Airways. Now, could you please provide me with the details of your hotel stay in Chicago?\nCustomer: Certainly! I stayed at the Fabrikam Hotel in downtown Chicago. My reservation was under the name Emily Smith, and the reservation number was 123456. The hotel was clean, comfortable, and conveniently located.\nAgent: Thank you for providing the details, Emily. I will make sure to share your positive feedback with the Fabrikam Hotel as well. Is there anything else I can assist you with?\nCustomer: No, that's all. I just wanted to express my satisfaction with Woodgrove Travel. Thank you for the excellent service!\nAgent: You're very welcome, Emily! We're thrilled to have provided you with a memorable travel experience. As a token of our appreciation, I would like to offer you a 10% discount on your next booking with Woodgrove Travel. How does that sound?\nCustomer: That's very generous of you, Sebastian! I would love to take advantage of the discount. Thank you!\nAgent: You're welcome, Emily! I will make a note of the discount in your customer profile. If you have any future travel plans, don't hesitate to reach out to us. Have a wonderful day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621191332.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621191332.json new file mode 100644 index 00000000..0e678d57 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621191332.json @@ -0,0 +1,304 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-524-1127", + "Conversation": { + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Messages": [ + { + "Id": "b36a89a4-6925-47ff-97ce-34ceed5cb8b9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:14:06.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "77bbda29-f5d1-4e1b-9095-38d02710a985", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:15:29.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Hi Isaac, my name is Emily Johnson. I need some help with my upcoming trip.", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eaea3e4c-53bc-4999-b246-aa93300f2692", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:16:44.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Of course, Emily. I'll be happy to assist you. Can you please provide me with the details of your trip?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41b11f3b-d7ae-4ead-a9d3-f3f0c1f6911f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:18:36.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Sure, I'm planning a business trip from San Francisco to New York City. I need help with flight and hotel options.", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ffbc9dd2-b290-4f1f-af69-9e224c7a7f17", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:21:21.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Great choice, Emily. Let me provide you with some flight options. We have flights available on Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a8f53cdf-270e-4146-8068-ac3f9e626a83", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:23:24.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "I'm not sure, Isaac. Can you give me some more details about each airline?", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3a27289b-6a9b-44d9-b8a9-444e1a1dddb9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:24:27.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Certainly, Emily. Contoso Airways is known for its excellent customer service and comfortable seating. Northwind Airlines offers a wide range of in-flight entertainment options, and Adatum Air is known for its competitive pricing. Does that help?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "711c16c4-8b6d-4825-a6b8-3b6e8afa89f8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:27:10.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Yes, that helps. I think I'll go with Northwind Airlines. What about hotel options in New York City?", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bb743f0e-0ff0-46d1-b253-3c8aa5187579", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:28:17.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Sure, Emily. We have reservations available at Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel would you prefer?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fd11df50-f674-4cd9-a764-62e8504838c7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:29:42.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Oh, there are so many options. Can you give me some more details about each hotel?", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6c9cfdc4-cbb7-4b0e-b125-3a71ba2d53af", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:31:30.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Certainly, Emily. Fabrikam Hotel is a luxurious 5-star hotel located in the heart of the city. Adventure Lodge offers a cozy and rustic experience. Lamna Suites provides spacious and modern rooms. The Lucerne is a boutique hotel with a unique charm. Southridge offers stunning views of the city skyline. Relecloud is a budget-friendly option without compromising on comfort. Does that help?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9ff31072-a102-477f-84a4-ea3d3ebcb5f4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:32:46.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Yes, thank you for the detailed information. I think I'll go with The Lucerne Hotel. Can you help me make the reservations?", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7ff930ad-d409-4206-a37a-3efabe15f57d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:34:18.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Absolutely, Emily. I can assist you with that. I'll need your travel dates and preferred room type at The Lucerne Hotel.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3e939a19-50d9-4187-8843-c3d9de0845b3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:35:35.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "I'll be staying in New York City from August 10th to August 15th, and I would like a deluxe room with a city view.", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "feb875e1-4c51-4ad1-a057-c1fffda5fae4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:38:22.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Thank you for providing the details, Emily. I'll check the availability and make the reservation for you. Please hold on for a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2c2262d9-21bc-448e-9f3f-655a91ed02bc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:39:35.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Sure, take your time.", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "395bc17c-d1c2-4c42-8e7d-132612d23bfe", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:40:07.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "Good news, Emily. I have successfully made the reservation for you at The Lucerne Hotel for August 10th to August 15th. Your reservation number is 123456789. Is there anything else I can assist you with?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ed4e64c3-d29c-4367-be5d-a8825a87b2be", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T19:42:28.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "That's excellent, Isaac. Thank you so much for your help. I don't have any other questions at the moment.", + "UserId": "999-524-1127", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1881e197-0324-4fa1-b2bb-f338d74df4fd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T19:45:14.847059-07:00", + "ConversationId": "73bbbe6f-2d5f-484a-92eb-77f16efec756", + "Value": "You're welcome, Emily. It was my pleasure assisting you. Have a fantastic trip to New York City!", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T19:13:32.847059-07:00", + "EndTime": "2024-06-21T19:45:14.847059-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Hi Isaac, my name is Emily Johnson. I need some help with my upcoming trip.Of course, Emily. I'll be happy to assist you. Can you please provide me with the details of your trip?Sure, I'm planning a business trip from San Francisco to New York City. I need help with flight and hotel options.Great choice, Emily. Let me provide you with some flight options. We have flights available on Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?I'm not sure, Isaac. Can you give me some more details about each airline?Certainly, Emily. Contoso Airways is known for its excellent customer service and comfortable seating. Northwind Airlines offers a wide range of in-flight entertainment options, and Adatum Air is known for its competitive pricing. Does that help?Yes, that helps. I think I'll go with Northwind Airlines. What about hotel options in New York City?Sure, Emily. We have reservations available at Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel would you prefer?Oh, there are so many options. Can you give me some more details about each hotel?Certainly, Emily. Fabrikam Hotel is a luxurious 5-star hotel located in the heart of the city. Adventure Lodge offers a cozy and rustic experience. Lamna Suites provides spacious and modern rooms. The Lucerne is a boutique hotel with a unique charm. Southridge offers stunning views of the city skyline. Relecloud is a budget-friendly option without compromising on comfort. Does that help?Yes, thank you for the detailed information. I think I'll go with The Lucerne Hotel. Can you help me make the reservations?Absolutely, Emily. I can assist you with that. I'll need your travel dates and preferred room type at The Lucerne Hotel.I'll be staying in New York City from August 10th to August 15th, and I would like a deluxe room with a city view.Thank you for providing the details, Emily. I'll check the availability and make the reservation for you. Please hold on for a moment.Sure, take your time.Good news, Emily. I have successfully made the reservation for you at The Lucerne Hotel for August 10th to August 15th. Your reservation number is 123456789. Is there anything else I can assist you with?That's excellent, Isaac. Thank you so much for your help. I don't have any other questions at the moment.You're welcome, Emily. It was my pleasure assisting you. Have a fantastic trip to New York City!", + "Merged_content_user": "Hi Isaac, my name is Emily Johnson. I need some help with my upcoming trip.Sure, I'm planning a business trip from San Francisco to New York City. I need help with flight and hotel options.I'm not sure, Isaac. Can you give me some more details about each airline?Yes, that helps. I think I'll go with Northwind Airlines. What about hotel options in New York City?Oh, there are so many options. Can you give me some more details about each hotel?Yes, thank you for the detailed information. I think I'll go with The Lucerne Hotel. Can you help me make the reservations?I'll be staying in New York City from August 10th to August 15th, and I would like a deluxe room with a city view.Sure, take your time.That's excellent, Isaac. Thank you so much for your help. I don't have any other questions at the moment.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Of course, Emily. I'll be happy to assist you. Can you please provide me with the details of your trip?Great choice, Emily. Let me provide you with some flight options. We have flights available on Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?Certainly, Emily. Contoso Airways is known for its excellent customer service and comfortable seating. Northwind Airlines offers a wide range of in-flight entertainment options, and Adatum Air is known for its competitive pricing. Does that help?Sure, Emily. We have reservations available at Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel would you prefer?Certainly, Emily. Fabrikam Hotel is a luxurious 5-star hotel located in the heart of the city. Adventure Lodge offers a cozy and rustic experience. Lamna Suites provides spacious and modern rooms. The Lucerne is a boutique hotel with a unique charm. Southridge offers stunning views of the city skyline. Relecloud is a budget-friendly option without compromising on comfort. Does that help?Absolutely, Emily. I can assist you with that. I'll need your travel dates and preferred room type at The Lucerne Hotel.Thank you for providing the details, Emily. I'll check the availability and make the reservation for you. Please hold on for a moment.Good news, Emily. I have successfully made the reservation for you at The Lucerne Hotel for August 10th to August 15th. Your reservation number is 123456789. Is there anything else I can assist you with?You're welcome, Emily. It was my pleasure assisting you. Have a fantastic trip to New York City!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?\nCustomer: Hi Isaac, my name is Emily Johnson. I need some help with my upcoming trip.\nAgent: Of course, Emily. I'll be happy to assist you. Can you please provide me with the details of your trip?\nCustomer: Sure, I'm planning a business trip from San Francisco to New York City. I need help with flight and hotel options.\nAgent: Great choice, Emily. Let me provide you with some flight options. We have flights available on Contoso Airways, Northwind Airlines, and Adatum Air. Which airline would you prefer?\nCustomer: I'm not sure, Isaac. Can you give me some more details about each airline?\nAgent: Certainly, Emily. Contoso Airways is known for its excellent customer service and comfortable seating. Northwind Airlines offers a wide range of in-flight entertainment options, and Adatum Air is known for its competitive pricing. Does that help?\nCustomer: Yes, that helps. I think I'll go with Northwind Airlines. What about hotel options in New York City?\nAgent: Sure, Emily. We have reservations available at Fabrikam Hotel, Adventure Lodge, Lamna Suites, The Lucerne, Southridge, and Relecloud. Which hotel would you prefer?\nCustomer: Oh, there are so many options. Can you give me some more details about each hotel?\nAgent: Certainly, Emily. Fabrikam Hotel is a luxurious 5-star hotel located in the heart of the city. Adventure Lodge offers a cozy and rustic experience. Lamna Suites provides spacious and modern rooms. The Lucerne is a boutique hotel with a unique charm. Southridge offers stunning views of the city skyline. Relecloud is a budget-friendly option without compromising on comfort. Does that help?\nCustomer: Yes, thank you for the detailed information. I think I'll go with The Lucerne Hotel. Can you help me make the reservations?\nAgent: Absolutely, Emily. I can assist you with that. I'll need your travel dates and preferred room type at The Lucerne Hotel.\nCustomer: I'll be staying in New York City from August 10th to August 15th, and I would like a deluxe room with a city view.\nAgent: Thank you for providing the details, Emily. I'll check the availability and make the reservation for you. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Good news, Emily. I have successfully made the reservation for you at The Lucerne Hotel for August 10th to August 15th. Your reservation number is 123456789. Is there anything else I can assist you with?\nCustomer: That's excellent, Isaac. Thank you so much for your help. I don't have any other questions at the moment.\nAgent: You're welcome, Emily. It was my pleasure assisting you. Have a fantastic trip to New York City!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621213141.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621213141.json new file mode 100644 index 00000000..f246cbf8 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240621213141.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Liam Johnson", + "AgentId": "YVS2EM", + "Team": "Midwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-804-3077", + "Conversation": { + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Messages": [ + { + "Id": "faf693f2-949c-4736-a2f3-7a3da6dce37b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:34:34.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "48180b9b-60a7-4364-8f8f-57e817fdfa76", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:37:32.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "Hi Liam, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d949d717-9115-475c-870c-0c5cc051efea", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:38:40.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "I'm sorry to hear that, Emily! Could you please let me know what specifically happened during your trip?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "960bebc0-9454-440e-98da-9081ed05dc4f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:40:30.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "First of all, the flight was delayed by two hours without any prior notification. I had important meetings to attend, and this delay caused a lot of inconvenience.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6991ceb1-90db-4750-ba07-dc9fc5c8c3c8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:41:47.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "I apologize for the inconvenience caused by the delay, Emily. Delayed flights can be frustrating, especially when you have important commitments. I understand how frustrating this must have been for you.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "63839ffa-2d9f-4095-add5-608a5cdd8ac7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:42:48.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "That's not all, Liam. When I finally arrived in Los Angeles, the airline lost my luggage. It took them two days to locate it and deliver it to my hotel.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "00e00ad4-1b51-4713-9c08-573b50783d5f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:45:15.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "I'm really sorry to hear about your lost luggage, Emily. It must have been incredibly frustrating for you to not have your belongings for two days. Have you received your luggage now?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "867ee050-7961-4d32-b9ec-24a55f6c8f9a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:46:19.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "Yes, thankfully I received it eventually. However, the whole experience left a sour taste in my mouth. I expected better service from Contoso Airways.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "462dcea7-47a6-43a4-b136-943b4811ba9c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:48:02.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "I completely understand your disappointment, Emily. Losing luggage and experiencing delays is not the experience we want our customers to have. I will make a note of your feedback regarding Contoso Airways and share it with our team.", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8b60c95b-3536-4579-a55e-c1527c60572f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:49:50.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "Thank you, Liam. I appreciate your understanding. I hope my feedback helps improve the overall travel experience for others.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41f329c1-829b-4f0b-adaa-94a7c95e774e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:50:20.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "You're welcome, Emily. Your feedback is valuable to us, and we strive to provide the best travel experience possible. Is there anything else I can assist you with?", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2593cdb6-8671-47bf-92ba-3d378ecbc1d0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-21T21:51:56.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "No, that's all for now, Liam. Thank you for listening to my concerns and for your assistance.", + "UserId": "999-804-3077", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b6d27954-1473-4558-99c0-bf836d851289", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-21T21:52:49.4027415-07:00", + "ConversationId": "ca8a1487-e37f-4aee-bd0a-7674d79f2885", + "Value": "You're welcome, Emily. I'm here to help. If you have any other concerns in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "YVS2EM", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-21T21:31:41.4027415-07:00", + "EndTime": "2024-06-21T21:52:49.4027415-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?Hi Liam, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.I'm sorry to hear that, Emily! Could you please let me know what specifically happened during your trip?First of all, the flight was delayed by two hours without any prior notification. I had important meetings to attend, and this delay caused a lot of inconvenience.I apologize for the inconvenience caused by the delay, Emily. Delayed flights can be frustrating, especially when you have important commitments. I understand how frustrating this must have been for you.That's not all, Liam. When I finally arrived in Los Angeles, the airline lost my luggage. It took them two days to locate it and deliver it to my hotel.I'm really sorry to hear about your lost luggage, Emily. It must have been incredibly frustrating for you to not have your belongings for two days. Have you received your luggage now?Yes, thankfully I received it eventually. However, the whole experience left a sour taste in my mouth. I expected better service from Contoso Airways.I completely understand your disappointment, Emily. Losing luggage and experiencing delays is not the experience we want our customers to have. I will make a note of your feedback regarding Contoso Airways and share it with our team.Thank you, Liam. I appreciate your understanding. I hope my feedback helps improve the overall travel experience for others.You're welcome, Emily. Your feedback is valuable to us, and we strive to provide the best travel experience possible. Is there anything else I can assist you with?No, that's all for now, Liam. Thank you for listening to my concerns and for your assistance.You're welcome, Emily. I'm here to help. If you have any other concerns in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Liam, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.First of all, the flight was delayed by two hours without any prior notification. I had important meetings to attend, and this delay caused a lot of inconvenience.That's not all, Liam. When I finally arrived in Los Angeles, the airline lost my luggage. It took them two days to locate it and deliver it to my hotel.Yes, thankfully I received it eventually. However, the whole experience left a sour taste in my mouth. I expected better service from Contoso Airways.Thank you, Liam. I appreciate your understanding. I hope my feedback helps improve the overall travel experience for others.No, that's all for now, Liam. Thank you for listening to my concerns and for your assistance.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?I'm sorry to hear that, Emily! Could you please let me know what specifically happened during your trip?I apologize for the inconvenience caused by the delay, Emily. Delayed flights can be frustrating, especially when you have important commitments. I understand how frustrating this must have been for you.I'm really sorry to hear about your lost luggage, Emily. It must have been incredibly frustrating for you to not have your belongings for two days. Have you received your luggage now?I completely understand your disappointment, Emily. Losing luggage and experiencing delays is not the experience we want our customers to have. I will make a note of your feedback regarding Contoso Airways and share it with our team.You're welcome, Emily. Your feedback is valuable to us, and we strive to provide the best travel experience possible. Is there anything else I can assist you with?You're welcome, Emily. I'm here to help. If you have any other concerns in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles with Contoso Airways and I had a terrible experience.\nAgent: I'm sorry to hear that, Emily! Could you please let me know what specifically happened during your trip?\nCustomer: First of all, the flight was delayed by two hours without any prior notification. I had important meetings to attend, and this delay caused a lot of inconvenience.\nAgent: I apologize for the inconvenience caused by the delay, Emily. Delayed flights can be frustrating, especially when you have important commitments. I understand how frustrating this must have been for you.\nCustomer: That's not all, Liam. When I finally arrived in Los Angeles, the airline lost my luggage. It took them two days to locate it and deliver it to my hotel.\nAgent: I'm really sorry to hear about your lost luggage, Emily. It must have been incredibly frustrating for you to not have your belongings for two days. Have you received your luggage now?\nCustomer: Yes, thankfully I received it eventually. However, the whole experience left a sour taste in my mouth. I expected better service from Contoso Airways.\nAgent: I completely understand your disappointment, Emily. Losing luggage and experiencing delays is not the experience we want our customers to have. I will make a note of your feedback regarding Contoso Airways and share it with our team.\nCustomer: Thank you, Liam. I appreciate your understanding. I hope my feedback helps improve the overall travel experience for others.\nAgent: You're welcome, Emily. Your feedback is valuable to us, and we strive to provide the best travel experience possible. Is there anything else I can assist you with?\nCustomer: No, that's all for now, Liam. Thank you for listening to my concerns and for your assistance.\nAgent: You're welcome, Emily. I'm here to help. If you have any other concerns in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622021416.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622021416.json new file mode 100644 index 00000000..6de40248 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622021416.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-145-1286", + "Conversation": { + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Messages": [ + { + "Id": "3becb9bf-44be-4994-a578-74697b08418f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:15:02.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "164ccdeb-d914-4782-bd61-67f3c91deec1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T02:17:16.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Hi Zoe, this is Jennifer Smith. I'm looking to plan a trip for my family from New York City to Los Angeles. Can you help me with the arrangements?", + "UserId": "999-145-1286", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "498ccd7c-57b3-4f68-b55d-e1045b0a26f1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:19:55.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Of course, Jennifer! I'd be happy to assist you with your travel plans. When are you planning to travel?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2820c0c1-e175-4b94-8bdd-fc2957fa2547", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T02:22:17.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "We're looking to travel around Thanksgiving, so preferably between November 22nd and November 30th.", + "UserId": "999-145-1286", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "46d9465e-6e9f-4a5f-b247-6a29e873214d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:24:52.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Great! Let me check the available options for you. Just a moment, please.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1cf03922-435f-4358-ac38-1d2efdca4f28", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T02:27:12.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Thank you, Zoe. Take your time.", + "UserId": "999-145-1286", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9e62ea8c-0426-4b27-953f-c476f76a9659", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:28:26.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "I have found a few options for your flight from New York City to Los Angeles. Here are the details:", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "94fb4c36-2731-40cd-90a1-c25f47c917f4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:29:58.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Option 1: Contoso Airways Flight 123, departing on November 23rd at 10:00 AM. The total round-trip cost for this flight is $500 per person.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5530380e-27b6-4ba9-b5a1-a5a77de6636a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:31:04.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Option 2: Northwind Airlines Flight 456, departing on November 25th at 12:00 PM. The total round-trip cost for this flight is $550 per person.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "387fb765-4803-4cd5-bbdf-ef801cdc49b4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:33:10.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Option 3: Adatum Air Flight 789, departing on November 26th at 9:00 AM. The total round-trip cost for this flight is $480 per person.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6e3798a1-fcae-4d70-972c-996e2f853b20", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:34:28.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "These are just a few options. Let me know if you'd like more details or if you have any other specific preferences.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bfa18606-abb1-4ecc-bea2-26b4ac6f37b6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T02:35:36.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "Thank you, Zoe. These options are helpful. I'll discuss them with my family and get back to you with our decision.", + "UserId": "999-145-1286", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cdcbdb7c-b748-4ca2-a092-91094cf8d1e8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T02:38:16.2522856-07:00", + "ConversationId": "c47d6109-d40a-4a9a-977b-7c37ea5a5fe1", + "Value": "You're welcome, Jennifer. Take your time to decide, and feel free to reach out to me whenever you're ready. Have a great day!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-22T02:14:16.2522856-07:00", + "EndTime": "2024-06-22T02:38:16.2522856-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?Hi Zoe, this is Jennifer Smith. I'm looking to plan a trip for my family from New York City to Los Angeles. Can you help me with the arrangements?Of course, Jennifer! I'd be happy to assist you with your travel plans. When are you planning to travel?We're looking to travel around Thanksgiving, so preferably between November 22nd and November 30th.Great! Let me check the available options for you. Just a moment, please.Thank you, Zoe. Take your time.I have found a few options for your flight from New York City to Los Angeles. Here are the details:Option 1: Contoso Airways Flight 123, departing on November 23rd at 10:00 AM. The total round-trip cost for this flight is $500 per person.Option 2: Northwind Airlines Flight 456, departing on November 25th at 12:00 PM. The total round-trip cost for this flight is $550 per person.Option 3: Adatum Air Flight 789, departing on November 26th at 9:00 AM. The total round-trip cost for this flight is $480 per person.These are just a few options. Let me know if you'd like more details or if you have any other specific preferences.Thank you, Zoe. These options are helpful. I'll discuss them with my family and get back to you with our decision.You're welcome, Jennifer. Take your time to decide, and feel free to reach out to me whenever you're ready. Have a great day!", + "Merged_content_user": "Hi Zoe, this is Jennifer Smith. I'm looking to plan a trip for my family from New York City to Los Angeles. Can you help me with the arrangements?We're looking to travel around Thanksgiving, so preferably between November 22nd and November 30th.Thank you, Zoe. Take your time.Thank you, Zoe. These options are helpful. I'll discuss them with my family and get back to you with our decision.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?Of course, Jennifer! I'd be happy to assist you with your travel plans. When are you planning to travel?Great! Let me check the available options for you. Just a moment, please.I have found a few options for your flight from New York City to Los Angeles. Here are the details:Option 1: Contoso Airways Flight 123, departing on November 23rd at 10:00 AM. The total round-trip cost for this flight is $500 per person.Option 2: Northwind Airlines Flight 456, departing on November 25th at 12:00 PM. The total round-trip cost for this flight is $550 per person.Option 3: Adatum Air Flight 789, departing on November 26th at 9:00 AM. The total round-trip cost for this flight is $480 per person.These are just a few options. Let me know if you'd like more details or if you have any other specific preferences.You're welcome, Jennifer. Take your time to decide, and feel free to reach out to me whenever you're ready. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?\nCustomer: Hi Zoe, this is Jennifer Smith. I'm looking to plan a trip for my family from New York City to Los Angeles. Can you help me with the arrangements?\nAgent: Of course, Jennifer! I'd be happy to assist you with your travel plans. When are you planning to travel?\nCustomer: We're looking to travel around Thanksgiving, so preferably between November 22nd and November 30th.\nAgent: Great! Let me check the available options for you. Just a moment, please.\nCustomer: Thank you, Zoe. Take your time.\nAgent: I have found a few options for your flight from New York City to Los Angeles. Here are the details:\nAgent: Option 1: Contoso Airways Flight 123, departing on November 23rd at 10:00 AM. The total round-trip cost for this flight is $500 per person.\nAgent: Option 2: Northwind Airlines Flight 456, departing on November 25th at 12:00 PM. The total round-trip cost for this flight is $550 per person.\nAgent: Option 3: Adatum Air Flight 789, departing on November 26th at 9:00 AM. The total round-trip cost for this flight is $480 per person.\nAgent: These are just a few options. Let me know if you'd like more details or if you have any other specific preferences.\nCustomer: Thank you, Zoe. These options are helpful. I'll discuss them with my family and get back to you with our decision.\nAgent: You're welcome, Jennifer. Take your time to decide, and feel free to reach out to me whenever you're ready. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622073527.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622073527.json new file mode 100644 index 00000000..ee56db1c --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622073527.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-561-1671", + "Conversation": { + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Messages": [ + { + "Id": "bc56bfe3-ba55-4382-a97f-cb84b04e56ee", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:37:12.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e544a6a-2c7a-41cc-be0f-99184f6bc34c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:38:52.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Hi Lucas, my name is Sarah Jenkins. I recently traveled from New York City to Los Angeles and I encountered some issues with my flight and hotel. I wanted to share my experience and see if there's anything that can be done.", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f4858c3e-54b5-4c5e-bad9-dc8dc391f1be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:39:43.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "I'm sorry to hear that, Sarah. I understand how frustrating travel issues can be. Could you please provide me with more details about what happened during your trip?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f4428fd3-635d-453a-a639-d591af1557b7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:41:22.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Sure, Lucas. My flight with Contoso Airways was delayed for several hours, causing me to miss an important meeting in Los Angeles. Additionally, when I arrived at Fabrikam Hotel, they couldn't find my reservation and it took them a while to sort it out.", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb6103a9-74d3-49ed-b98c-d6d3052c078e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:43:23.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "I apologize for the inconvenience you experienced, Sarah. Flight delays and reservation issues can definitely put a damper on a trip. Let me check into this for you. Please bear with me for a moment.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "31060c52-6c93-4479-a345-10d921bf2e5c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:44:40.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Thank you, Lucas. I appreciate your assistance.", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b388ba4a-e9be-4f1a-9e1a-52bf04fa18e2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:46:03.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "I have checked your flight details, Sarah. I see that there was indeed a delay with your Contoso Airways flight. I apologize for any inconvenience caused by this delay. Regarding your hotel reservation at Fabrikam Hotel, I'm sorry to hear about the mix-up. Can you please provide me with the reservation number and the date of your stay?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fedddf7c-3c04-4b46-bd90-13ff9d24391e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:46:58.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Certainly, Lucas. My reservation number at Fabrikam Hotel was FAB123456 and the stay was from April 10th to April 15th.", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a457b06c-5e58-4aa1-a841-fc841711a101", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:47:38.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Thank you for providing the details, Sarah. I will personally reach out to both Contoso Airways and Fabrikam Hotel to address these issues. I'll ensure they are aware of the inconveniences caused and try to find a suitable resolution for you. Is there anything else you would like to add or discuss?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "873deeb7-8d37-43d2-b333-1b7423766ee6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:48:48.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "No, Lucas. That covers the main issues I faced during my trip. I appreciate your help and hope we can find a resolution.", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5c90ccc4-9d13-41a7-ab74-b6bce7f0917f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:50:16.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Absolutely, Sarah. I will personally follow up on this matter and keep you updated on any progress. I apologize again for the inconvenience caused. Rest assured, we'll do our best to find a suitable solution for you. Thank you for bringing this to our attention.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cc86e55f-9b03-4033-8ecd-454edba37b81", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T07:52:09.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "Thank you, Lucas. I appreciate your assistance and look forward to hearing from you soon. Have a great day!", + "UserId": "999-561-1671", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9bd0f2dc-e4d9-4218-b2c6-4408dd9a5b0a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T07:53:18.0510648-07:00", + "ConversationId": "c3d21bd8-32c8-4389-9cd0-372f5fad8c8a", + "Value": "You're welcome, Sarah. I'll be in touch shortly. Have a wonderful day as well!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-22T07:35:27.0510648-07:00", + "EndTime": "2024-06-22T07:53:18.0510648-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?Hi Lucas, my name is Sarah Jenkins. I recently traveled from New York City to Los Angeles and I encountered some issues with my flight and hotel. I wanted to share my experience and see if there's anything that can be done.I'm sorry to hear that, Sarah. I understand how frustrating travel issues can be. Could you please provide me with more details about what happened during your trip?Sure, Lucas. My flight with Contoso Airways was delayed for several hours, causing me to miss an important meeting in Los Angeles. Additionally, when I arrived at Fabrikam Hotel, they couldn't find my reservation and it took them a while to sort it out.I apologize for the inconvenience you experienced, Sarah. Flight delays and reservation issues can definitely put a damper on a trip. Let me check into this for you. Please bear with me for a moment.Thank you, Lucas. I appreciate your assistance.I have checked your flight details, Sarah. I see that there was indeed a delay with your Contoso Airways flight. I apologize for any inconvenience caused by this delay. Regarding your hotel reservation at Fabrikam Hotel, I'm sorry to hear about the mix-up. Can you please provide me with the reservation number and the date of your stay?Certainly, Lucas. My reservation number at Fabrikam Hotel was FAB123456 and the stay was from April 10th to April 15th.Thank you for providing the details, Sarah. I will personally reach out to both Contoso Airways and Fabrikam Hotel to address these issues. I'll ensure they are aware of the inconveniences caused and try to find a suitable resolution for you. Is there anything else you would like to add or discuss?No, Lucas. That covers the main issues I faced during my trip. I appreciate your help and hope we can find a resolution.Absolutely, Sarah. I will personally follow up on this matter and keep you updated on any progress. I apologize again for the inconvenience caused. Rest assured, we'll do our best to find a suitable solution for you. Thank you for bringing this to our attention.Thank you, Lucas. I appreciate your assistance and look forward to hearing from you soon. Have a great day!You're welcome, Sarah. I'll be in touch shortly. Have a wonderful day as well!", + "Merged_content_user": "Hi Lucas, my name is Sarah Jenkins. I recently traveled from New York City to Los Angeles and I encountered some issues with my flight and hotel. I wanted to share my experience and see if there's anything that can be done.Sure, Lucas. My flight with Contoso Airways was delayed for several hours, causing me to miss an important meeting in Los Angeles. Additionally, when I arrived at Fabrikam Hotel, they couldn't find my reservation and it took them a while to sort it out.Thank you, Lucas. I appreciate your assistance.Certainly, Lucas. My reservation number at Fabrikam Hotel was FAB123456 and the stay was from April 10th to April 15th.No, Lucas. That covers the main issues I faced during my trip. I appreciate your help and hope we can find a resolution.Thank you, Lucas. I appreciate your assistance and look forward to hearing from you soon. Have a great day!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?I'm sorry to hear that, Sarah. I understand how frustrating travel issues can be. Could you please provide me with more details about what happened during your trip?I apologize for the inconvenience you experienced, Sarah. Flight delays and reservation issues can definitely put a damper on a trip. Let me check into this for you. Please bear with me for a moment.I have checked your flight details, Sarah. I see that there was indeed a delay with your Contoso Airways flight. I apologize for any inconvenience caused by this delay. Regarding your hotel reservation at Fabrikam Hotel, I'm sorry to hear about the mix-up. Can you please provide me with the reservation number and the date of your stay?Thank you for providing the details, Sarah. I will personally reach out to both Contoso Airways and Fabrikam Hotel to address these issues. I'll ensure they are aware of the inconveniences caused and try to find a suitable resolution for you. Is there anything else you would like to add or discuss?Absolutely, Sarah. I will personally follow up on this matter and keep you updated on any progress. I apologize again for the inconvenience caused. Rest assured, we'll do our best to find a suitable solution for you. Thank you for bringing this to our attention.You're welcome, Sarah. I'll be in touch shortly. Have a wonderful day as well!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?\nCustomer: Hi Lucas, my name is Sarah Jenkins. I recently traveled from New York City to Los Angeles and I encountered some issues with my flight and hotel. I wanted to share my experience and see if there's anything that can be done.\nAgent: I'm sorry to hear that, Sarah. I understand how frustrating travel issues can be. Could you please provide me with more details about what happened during your trip?\nCustomer: Sure, Lucas. My flight with Contoso Airways was delayed for several hours, causing me to miss an important meeting in Los Angeles. Additionally, when I arrived at Fabrikam Hotel, they couldn't find my reservation and it took them a while to sort it out.\nAgent: I apologize for the inconvenience you experienced, Sarah. Flight delays and reservation issues can definitely put a damper on a trip. Let me check into this for you. Please bear with me for a moment.\nCustomer: Thank you, Lucas. I appreciate your assistance.\nAgent: I have checked your flight details, Sarah. I see that there was indeed a delay with your Contoso Airways flight. I apologize for any inconvenience caused by this delay. Regarding your hotel reservation at Fabrikam Hotel, I'm sorry to hear about the mix-up. Can you please provide me with the reservation number and the date of your stay?\nCustomer: Certainly, Lucas. My reservation number at Fabrikam Hotel was FAB123456 and the stay was from April 10th to April 15th.\nAgent: Thank you for providing the details, Sarah. I will personally reach out to both Contoso Airways and Fabrikam Hotel to address these issues. I'll ensure they are aware of the inconveniences caused and try to find a suitable resolution for you. Is there anything else you would like to add or discuss?\nCustomer: No, Lucas. That covers the main issues I faced during my trip. I appreciate your help and hope we can find a resolution.\nAgent: Absolutely, Sarah. I will personally follow up on this matter and keep you updated on any progress. I apologize again for the inconvenience caused. Rest assured, we'll do our best to find a suitable solution for you. Thank you for bringing this to our attention.\nCustomer: Thank you, Lucas. I appreciate your assistance and look forward to hearing from you soon. Have a great day!\nAgent: You're welcome, Sarah. I'll be in touch shortly. Have a wonderful day as well!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622113302.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622113302.json new file mode 100644 index 00000000..76926c89 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622113302.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Sophia Moore", + "AgentId": "6SYKT5", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-117-9687", + "Conversation": { + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Messages": [ + { + "Id": "9e60f7ff-79f4-412d-9875-fbc318163760", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:33:50.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Sophia Moore, how can I assist you today?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "260ff1c2-4418-4732-beb9-6cfe255f94bd", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T11:35:04.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "Hi Sophia, this is Emily Thompson. I recently traveled from Seattle to New York City and I had a terrible experience with the airline and hotel. I would like to file a complaint.", + "UserId": "999-117-9687", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "02b474a8-7b0c-4d40-bfbf-667e3e5a25c7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:37:25.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "I'm sorry to hear about your unpleasant experience, Emily. Could you please provide me with some more details about what happened? Which airline did you fly with and which hotel did you stay at?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8f722904-de11-4a83-b750-c9f9cd46afee", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T11:39:55.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "I flew with Contoso Airways, flight CA123, on March 10th. The flight was delayed for four hours and the staff was rude. When I arrived in New York City, the hotel, Fabrikam Hotel, had given away my room reservation even though I had a confirmation number.", + "UserId": "999-117-9687", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "65b3fec8-0711-4e2f-bf9b-530d7ed00b56", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:42:50.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "I apologize for the inconvenience, Emily. Flight delays and rude staff are certainly not the experience we want for our customers. And it's unacceptable for the hotel to give away your room reservation. Let me look into this matter for you.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2a2c6d1-dc35-40fa-b177-26d9fdb4c39f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T11:43:57.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "Thank you, Sophia. I appreciate your help.", + "UserId": "999-117-9687", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2f976abf-e1bb-4a4c-ad79-53aad963ee6f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:45:13.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "I have reached out to Contoso Airways to investigate the flight delay and address the issue with their staff. I have also contacted Fabrikam Hotel to investigate the room reservation problem. I will personally follow up with both of them and ensure they provide suitable solutions and compensation for the inconvenience caused.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b98d2b56-d6f7-4539-92d3-a46c3edbf57b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T11:46:32.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "That's great to hear, Sophia. I hope they can resolve the issues and provide some compensation.", + "UserId": "999-117-9687", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb46454a-0107-42e5-871d-133a126b03bf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:48:01.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "I understand your frustration, Emily. Resolving this matter is our top priority. Once we receive updates from the airline and hotel, I will personally reach out to you and share their responses and proposed solutions. Is there anything else I can assist you with?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8d14e71d-23c4-482c-a2ab-5341baecb88f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T11:50:45.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "No, that's all for now. Thank you for your assistance, Sophia. I'll look forward to hearing from you soon.", + "UserId": "999-117-9687", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b6e07142-694a-4c8b-af21-5c412b1c72ba", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T11:53:01.0612952-07:00", + "ConversationId": "ba7ca4a1-30c7-452a-bef5-b3be4bf2d204", + "Value": "You're welcome, Emily. I'll make sure to keep you updated. Have a great day!", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-22T11:33:02.0612952-07:00", + "EndTime": "2024-06-22T11:53:01.0612952-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Sophia Moore, how can I assist you today?Hi Sophia, this is Emily Thompson. I recently traveled from Seattle to New York City and I had a terrible experience with the airline and hotel. I would like to file a complaint.I'm sorry to hear about your unpleasant experience, Emily. Could you please provide me with some more details about what happened? Which airline did you fly with and which hotel did you stay at?I flew with Contoso Airways, flight CA123, on March 10th. The flight was delayed for four hours and the staff was rude. When I arrived in New York City, the hotel, Fabrikam Hotel, had given away my room reservation even though I had a confirmation number.I apologize for the inconvenience, Emily. Flight delays and rude staff are certainly not the experience we want for our customers. And it's unacceptable for the hotel to give away your room reservation. Let me look into this matter for you.Thank you, Sophia. I appreciate your help.I have reached out to Contoso Airways to investigate the flight delay and address the issue with their staff. I have also contacted Fabrikam Hotel to investigate the room reservation problem. I will personally follow up with both of them and ensure they provide suitable solutions and compensation for the inconvenience caused.That's great to hear, Sophia. I hope they can resolve the issues and provide some compensation.I understand your frustration, Emily. Resolving this matter is our top priority. Once we receive updates from the airline and hotel, I will personally reach out to you and share their responses and proposed solutions. Is there anything else I can assist you with?No, that's all for now. Thank you for your assistance, Sophia. I'll look forward to hearing from you soon.You're welcome, Emily. I'll make sure to keep you updated. Have a great day!", + "Merged_content_user": "Hi Sophia, this is Emily Thompson. I recently traveled from Seattle to New York City and I had a terrible experience with the airline and hotel. I would like to file a complaint.I flew with Contoso Airways, flight CA123, on March 10th. The flight was delayed for four hours and the staff was rude. When I arrived in New York City, the hotel, Fabrikam Hotel, had given away my room reservation even though I had a confirmation number.Thank you, Sophia. I appreciate your help.That's great to hear, Sophia. I hope they can resolve the issues and provide some compensation.No, that's all for now. Thank you for your assistance, Sophia. I'll look forward to hearing from you soon.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Sophia Moore, how can I assist you today?I'm sorry to hear about your unpleasant experience, Emily. Could you please provide me with some more details about what happened? Which airline did you fly with and which hotel did you stay at?I apologize for the inconvenience, Emily. Flight delays and rude staff are certainly not the experience we want for our customers. And it's unacceptable for the hotel to give away your room reservation. Let me look into this matter for you.I have reached out to Contoso Airways to investigate the flight delay and address the issue with their staff. I have also contacted Fabrikam Hotel to investigate the room reservation problem. I will personally follow up with both of them and ensure they provide suitable solutions and compensation for the inconvenience caused.I understand your frustration, Emily. Resolving this matter is our top priority. Once we receive updates from the airline and hotel, I will personally reach out to you and share their responses and proposed solutions. Is there anything else I can assist you with?You're welcome, Emily. I'll make sure to keep you updated. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Sophia Moore, how can I assist you today?\nCustomer: Hi Sophia, this is Emily Thompson. I recently traveled from Seattle to New York City and I had a terrible experience with the airline and hotel. I would like to file a complaint.\nAgent: I'm sorry to hear about your unpleasant experience, Emily. Could you please provide me with some more details about what happened? Which airline did you fly with and which hotel did you stay at?\nCustomer: I flew with Contoso Airways, flight CA123, on March 10th. The flight was delayed for four hours and the staff was rude. When I arrived in New York City, the hotel, Fabrikam Hotel, had given away my room reservation even though I had a confirmation number.\nAgent: I apologize for the inconvenience, Emily. Flight delays and rude staff are certainly not the experience we want for our customers. And it's unacceptable for the hotel to give away your room reservation. Let me look into this matter for you.\nCustomer: Thank you, Sophia. I appreciate your help.\nAgent: I have reached out to Contoso Airways to investigate the flight delay and address the issue with their staff. I have also contacted Fabrikam Hotel to investigate the room reservation problem. I will personally follow up with both of them and ensure they provide suitable solutions and compensation for the inconvenience caused.\nCustomer: That's great to hear, Sophia. I hope they can resolve the issues and provide some compensation.\nAgent: I understand your frustration, Emily. Resolving this matter is our top priority. Once we receive updates from the airline and hotel, I will personally reach out to you and share their responses and proposed solutions. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your assistance, Sophia. I'll look forward to hearing from you soon.\nAgent: You're welcome, Emily. I'll make sure to keep you updated. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622152523.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622152523.json new file mode 100644 index 00000000..159e9d25 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622152523.json @@ -0,0 +1,349 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-611-4464", + "Conversation": { + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Messages": [ + { + "Id": "1d180f20-cc4c-4828-8b8c-ec6252881715", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:26:57.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "da4fcca7-602b-4bde-aeff-03027c8386e7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:29:33.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Hi Zoe, my name is Emily Johnson. I'm looking for some assistance with my upcoming trip.", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f0e77194-38c1-4676-a08d-2eafe1dbf023", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:30:15.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Of course, Emily! I'll be glad to help. Could you please let me know the origin and destination cities for your trip?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "445f0c3e-e9bd-44bb-8b15-31dc38499203", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:33:08.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "I'll be flying from Los Angeles, California to New York City, New York.", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7120296b-1354-4628-8769-05ad0f2a114e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:35:56.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Great choice! Let me check the available flights for you.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41e2987a-8253-4e3e-ab53-2e955c70dd52", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:37:29.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "We have flights from two airlines for your route. Contoso Airways and Northwind Airlines. Which one would you prefer?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9be4efd3-fa75-4398-88f6-bd02381bb7ae", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:39:56.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Hmm, I'm not sure. What are the departure times and prices for both airlines?", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8527ba1f-169d-4665-8252-c1fa788a053e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:42:06.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Contoso Airways offers a flight departing at 9:00 AM for $250, and Northwind Airlines departs at 10:30 AM for $200. Both flights arrive in New York City around noon.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "59897340-c6b7-4a3f-a3dd-b8ec9ec684cb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:44:42.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Thank you for the information, Zoe. I think I'll go with the Northwind Airlines flight. Could you please book that for me?", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "06077df9-8b6c-4c61-97a2-a650264de2f0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:45:19.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Certainly, Emily! I'll book the Northwind Airlines flight for you. Please provide me with your full name and date of departure.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "79006cfe-f57d-4aa7-8225-e49b5128b1ea", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:47:48.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "My full name is Emily Johnson and I'll be departing on June 10th.", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2c444e2b-e70f-479f-9689-ffcc645809cf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:48:24.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Thank you, Emily. I've booked your flight with Northwind Airlines for June 10th. Your flight number is NW123. Is there anything else I can assist you with?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2b8c1c28-cd1a-4557-9a3b-714ae582e78d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:49:27.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Actually, I'm also looking for a hotel in New York City. Do you have any recommendations?", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "846810c6-d98c-48de-8aba-25256d13a472", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:52:05.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Certainly, Emily! I can provide you with some options. How many nights will you be staying and what is your preferred budget?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d184400a-239f-43c2-b46b-300793b3cefa", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:53:13.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "I'll be staying for three nights and my budget is around $200 per night.", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf1a6345-ab74-4741-bac7-8ae5076d82be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:54:26.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Based on your preferences, I recommend the Fabrikam Hotel and The Lucerne. Both are within your budget and have good ratings. Which one would you like me to book for you?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e2a5e56a-1d63-47a3-8332-33501cf9b5cb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:56:00.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Hmm, let me think for a moment. Can you provide me with the reservation numbers and dates for both hotels?", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e375a47d-9955-4f31-ba24-02f451b0fbba", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:57:58.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Sure, the reservation number for the Fabrikam Hotel is FAB123, and your stay will be from June 10th to June 13th. The Lucerne's reservation number is LUC456, and your stay will be from June 10th to June 13th as well.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf13bb54-138e-4100-a19e-d6247b2100a4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T15:58:57.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Thank you, Zoe. I've made a decision. Please book the Fabrikam Hotel for me.", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41c3ed1e-1e0e-42b1-bb3c-9676281f39c7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T15:59:51.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "Certainly, Emily! I've booked the Fabrikam Hotel for your stay from June 10th to June 13th. Is there anything else I can assist you with?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4c682681-4de9-4db1-9812-4339aaa6a92b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T16:01:31.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "No, that would be all. Thank you so much for your help, Zoe!", + "UserId": "999-611-4464", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e3e419ff-b556-4f82-b862-2ec46812f197", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T16:02:56.5865795-07:00", + "ConversationId": "b3682f88-74a3-4c11-bd0f-7360834f8d2d", + "Value": "You're welcome, Emily! It was my pleasure to assist you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-22T15:25:23.5865795-07:00", + "EndTime": "2024-06-22T16:02:56.5865795-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?Hi Zoe, my name is Emily Johnson. I'm looking for some assistance with my upcoming trip.Of course, Emily! I'll be glad to help. Could you please let me know the origin and destination cities for your trip?I'll be flying from Los Angeles, California to New York City, New York.Great choice! Let me check the available flights for you.We have flights from two airlines for your route. Contoso Airways and Northwind Airlines. Which one would you prefer?Hmm, I'm not sure. What are the departure times and prices for both airlines?Contoso Airways offers a flight departing at 9:00 AM for $250, and Northwind Airlines departs at 10:30 AM for $200. Both flights arrive in New York City around noon.Thank you for the information, Zoe. I think I'll go with the Northwind Airlines flight. Could you please book that for me?Certainly, Emily! I'll book the Northwind Airlines flight for you. Please provide me with your full name and date of departure.My full name is Emily Johnson and I'll be departing on June 10th.Thank you, Emily. I've booked your flight with Northwind Airlines for June 10th. Your flight number is NW123. Is there anything else I can assist you with?Actually, I'm also looking for a hotel in New York City. Do you have any recommendations?Certainly, Emily! I can provide you with some options. How many nights will you be staying and what is your preferred budget?I'll be staying for three nights and my budget is around $200 per night.Based on your preferences, I recommend the Fabrikam Hotel and The Lucerne. Both are within your budget and have good ratings. Which one would you like me to book for you?Hmm, let me think for a moment. Can you provide me with the reservation numbers and dates for both hotels?Sure, the reservation number for the Fabrikam Hotel is FAB123, and your stay will be from June 10th to June 13th. The Lucerne's reservation number is LUC456, and your stay will be from June 10th to June 13th as well.Thank you, Zoe. I've made a decision. Please book the Fabrikam Hotel for me.Certainly, Emily! I've booked the Fabrikam Hotel for your stay from June 10th to June 13th. Is there anything else I can assist you with?No, that would be all. Thank you so much for your help, Zoe!You're welcome, Emily! It was my pleasure to assist you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "Merged_content_user": "Hi Zoe, my name is Emily Johnson. I'm looking for some assistance with my upcoming trip.I'll be flying from Los Angeles, California to New York City, New York.Hmm, I'm not sure. What are the departure times and prices for both airlines?Thank you for the information, Zoe. I think I'll go with the Northwind Airlines flight. Could you please book that for me?My full name is Emily Johnson and I'll be departing on June 10th.Actually, I'm also looking for a hotel in New York City. Do you have any recommendations?I'll be staying for three nights and my budget is around $200 per night.Hmm, let me think for a moment. Can you provide me with the reservation numbers and dates for both hotels?Thank you, Zoe. I've made a decision. Please book the Fabrikam Hotel for me.No, that would be all. Thank you so much for your help, Zoe!", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?Of course, Emily! I'll be glad to help. Could you please let me know the origin and destination cities for your trip?Great choice! Let me check the available flights for you.We have flights from two airlines for your route. Contoso Airways and Northwind Airlines. Which one would you prefer?Contoso Airways offers a flight departing at 9:00 AM for $250, and Northwind Airlines departs at 10:30 AM for $200. Both flights arrive in New York City around noon.Certainly, Emily! I'll book the Northwind Airlines flight for you. Please provide me with your full name and date of departure.Thank you, Emily. I've booked your flight with Northwind Airlines for June 10th. Your flight number is NW123. Is there anything else I can assist you with?Certainly, Emily! I can provide you with some options. How many nights will you be staying and what is your preferred budget?Based on your preferences, I recommend the Fabrikam Hotel and The Lucerne. Both are within your budget and have good ratings. Which one would you like me to book for you?Sure, the reservation number for the Fabrikam Hotel is FAB123, and your stay will be from June 10th to June 13th. The Lucerne's reservation number is LUC456, and your stay will be from June 10th to June 13th as well.Certainly, Emily! I've booked the Fabrikam Hotel for your stay from June 10th to June 13th. Is there anything else I can assist you with?You're welcome, Emily! It was my pleasure to assist you. If you have any more questions in the future, feel free to reach out. Have a great trip!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Zoe Lewis. How may I assist you today?\nCustomer: Hi Zoe, my name is Emily Johnson. I'm looking for some assistance with my upcoming trip.\nAgent: Of course, Emily! I'll be glad to help. Could you please let me know the origin and destination cities for your trip?\nCustomer: I'll be flying from Los Angeles, California to New York City, New York.\nAgent: Great choice! Let me check the available flights for you.\nAgent: We have flights from two airlines for your route. Contoso Airways and Northwind Airlines. Which one would you prefer?\nCustomer: Hmm, I'm not sure. What are the departure times and prices for both airlines?\nAgent: Contoso Airways offers a flight departing at 9:00 AM for $250, and Northwind Airlines departs at 10:30 AM for $200. Both flights arrive in New York City around noon.\nCustomer: Thank you for the information, Zoe. I think I'll go with the Northwind Airlines flight. Could you please book that for me?\nAgent: Certainly, Emily! I'll book the Northwind Airlines flight for you. Please provide me with your full name and date of departure.\nCustomer: My full name is Emily Johnson and I'll be departing on June 10th.\nAgent: Thank you, Emily. I've booked your flight with Northwind Airlines for June 10th. Your flight number is NW123. Is there anything else I can assist you with?\nCustomer: Actually, I'm also looking for a hotel in New York City. Do you have any recommendations?\nAgent: Certainly, Emily! I can provide you with some options. How many nights will you be staying and what is your preferred budget?\nCustomer: I'll be staying for three nights and my budget is around $200 per night.\nAgent: Based on your preferences, I recommend the Fabrikam Hotel and The Lucerne. Both are within your budget and have good ratings. Which one would you like me to book for you?\nCustomer: Hmm, let me think for a moment. Can you provide me with the reservation numbers and dates for both hotels?\nAgent: Sure, the reservation number for the Fabrikam Hotel is FAB123, and your stay will be from June 10th to June 13th. The Lucerne's reservation number is LUC456, and your stay will be from June 10th to June 13th as well.\nCustomer: Thank you, Zoe. I've made a decision. Please book the Fabrikam Hotel for me.\nAgent: Certainly, Emily! I've booked the Fabrikam Hotel for your stay from June 10th to June 13th. Is there anything else I can assist you with?\nCustomer: No, that would be all. Thank you so much for your help, Zoe!\nAgent: You're welcome, Emily! It was my pleasure to assist you. If you have any more questions in the future, feel free to reach out. Have a great trip!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622222436.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622222436.json new file mode 100644 index 00000000..765237eb --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240622222436.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Midwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-329-3058", + "Conversation": { + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Messages": [ + { + "Id": "291ae889-eb02-4c23-a106-0d0662b5050e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:27:28.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2555f372-b083-4fb3-bdf9-822087981b95", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:29:58.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "Hi Emma, I'm John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my complaint and see if anything can be done about it.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "655754df-bd8c-4b23-bd00-0a9ed167486e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:31:38.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "I'm sorry to hear that, John. Could you please provide me with some details about your flight so that I can better understand the issue?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "52dc87b0-18ea-4674-9dcf-afae4f32f8ce", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:32:29.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "I flew with Contoso Airways, flight number CA123. The departure date was September 10th at 12:00 PM.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "48181d54-fca0-4666-8fd2-3364fd7955e6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:33:01.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "Thank you for providing those details, John. I'm sorry to hear that you had a terrible experience. Could you please let me know what specifically went wrong during your flight?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eebdc004-c513-49df-a9d4-e9f8552e57b8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:35:19.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "The flight was delayed by 3 hours without any proper explanation. The airline staff was rude and unhelpful, and the overall experience was just very disappointing.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b3e8057e-6f1c-4630-b953-b33c7af86d0e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:37:42.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "I apologize for the inconvenience and the poor service you experienced, John. I understand how frustrating that can be. Let me look into this matter for you and see what I can do to address your concerns.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "362cbb82-9541-40e0-a59c-f0765b66fc0d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:40:39.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "Thank you, Emma. I appreciate your help.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d074271c-7163-411b-9848-5397fdbade6f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:43:15.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "I have reached out to Contoso Airways on your behalf, John. I have escalated your complaint and requested a thorough investigation into the delay and the behavior of the staff. They will be in touch with you directly to discuss the matter further and provide compensation if necessary.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0a96561a-5f82-46eb-ab44-101c4af110d5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:44:47.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "That's great to hear, Emma. Thank you for taking the time to escalate my complaint. I hope this issue can be resolved satisfactorily.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "34349bcb-0f97-4a59-be1b-d6fc6b64d21c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:46:04.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "You're welcome, John. I understand how important it is to have a pleasant travel experience, and I'll do my best to ensure that this matter is resolved to your satisfaction. If you have any other concerns or questions, please don't hesitate to reach out to me. Is there anything else I can assist you with today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8029d2a8-d01e-4e17-a84b-3d02136c1194", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-22T22:48:27.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "No, that will be all for now. Thank you, Emma. I appreciate your assistance.", + "UserId": "999-329-3058", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "247efc5a-ad4b-48ac-9ce1-23535e548961", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-22T22:50:17.8731456-07:00", + "ConversationId": "729b2c7e-7184-4610-93f6-a31a6b9fb5a6", + "Value": "You're welcome, John. It was my pleasure to assist you. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-22T22:24:36.8731456-07:00", + "EndTime": "2024-06-22T22:50:17.8731456-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?Hi Emma, I'm John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my complaint and see if anything can be done about it.I'm sorry to hear that, John. Could you please provide me with some details about your flight so that I can better understand the issue?I flew with Contoso Airways, flight number CA123. The departure date was September 10th at 12:00 PM.Thank you for providing those details, John. I'm sorry to hear that you had a terrible experience. Could you please let me know what specifically went wrong during your flight?The flight was delayed by 3 hours without any proper explanation. The airline staff was rude and unhelpful, and the overall experience was just very disappointing.I apologize for the inconvenience and the poor service you experienced, John. I understand how frustrating that can be. Let me look into this matter for you and see what I can do to address your concerns.Thank you, Emma. I appreciate your help.I have reached out to Contoso Airways on your behalf, John. I have escalated your complaint and requested a thorough investigation into the delay and the behavior of the staff. They will be in touch with you directly to discuss the matter further and provide compensation if necessary.That's great to hear, Emma. Thank you for taking the time to escalate my complaint. I hope this issue can be resolved satisfactorily.You're welcome, John. I understand how important it is to have a pleasant travel experience, and I'll do my best to ensure that this matter is resolved to your satisfaction. If you have any other concerns or questions, please don't hesitate to reach out to me. Is there anything else I can assist you with today?No, that will be all for now. Thank you, Emma. I appreciate your assistance.You're welcome, John. It was my pleasure to assist you. Have a great day!", + "Merged_content_user": "Hi Emma, I'm John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my complaint and see if anything can be done about it.I flew with Contoso Airways, flight number CA123. The departure date was September 10th at 12:00 PM.The flight was delayed by 3 hours without any proper explanation. The airline staff was rude and unhelpful, and the overall experience was just very disappointing.Thank you, Emma. I appreciate your help.That's great to hear, Emma. Thank you for taking the time to escalate my complaint. I hope this issue can be resolved satisfactorily.No, that will be all for now. Thank you, Emma. I appreciate your assistance.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?I'm sorry to hear that, John. Could you please provide me with some details about your flight so that I can better understand the issue?Thank you for providing those details, John. I'm sorry to hear that you had a terrible experience. Could you please let me know what specifically went wrong during your flight?I apologize for the inconvenience and the poor service you experienced, John. I understand how frustrating that can be. Let me look into this matter for you and see what I can do to address your concerns.I have reached out to Contoso Airways on your behalf, John. I have escalated your complaint and requested a thorough investigation into the delay and the behavior of the staff. They will be in touch with you directly to discuss the matter further and provide compensation if necessary.You're welcome, John. I understand how important it is to have a pleasant travel experience, and I'll do my best to ensure that this matter is resolved to your satisfaction. If you have any other concerns or questions, please don't hesitate to reach out to me. Is there anything else I can assist you with today?You're welcome, John. It was my pleasure to assist you. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, I'm John Smith. I recently traveled from New York City to Los Angeles and I had a terrible experience with the airline. I wanted to share my complaint and see if anything can be done about it.\nAgent: I'm sorry to hear that, John. Could you please provide me with some details about your flight so that I can better understand the issue?\nCustomer: I flew with Contoso Airways, flight number CA123. The departure date was September 10th at 12:00 PM.\nAgent: Thank you for providing those details, John. I'm sorry to hear that you had a terrible experience. Could you please let me know what specifically went wrong during your flight?\nCustomer: The flight was delayed by 3 hours without any proper explanation. The airline staff was rude and unhelpful, and the overall experience was just very disappointing.\nAgent: I apologize for the inconvenience and the poor service you experienced, John. I understand how frustrating that can be. Let me look into this matter for you and see what I can do to address your concerns.\nCustomer: Thank you, Emma. I appreciate your help.\nAgent: I have reached out to Contoso Airways on your behalf, John. I have escalated your complaint and requested a thorough investigation into the delay and the behavior of the staff. They will be in touch with you directly to discuss the matter further and provide compensation if necessary.\nCustomer: That's great to hear, Emma. Thank you for taking the time to escalate my complaint. I hope this issue can be resolved satisfactorily.\nAgent: You're welcome, John. I understand how important it is to have a pleasant travel experience, and I'll do my best to ensure that this matter is resolved to your satisfaction. If you have any other concerns or questions, please don't hesitate to reach out to me. Is there anything else I can assist you with today?\nCustomer: No, that will be all for now. Thank you, Emma. I appreciate your assistance.\nAgent: You're welcome, John. It was my pleasure to assist you. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623033415.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623033415.json new file mode 100644 index 00000000..34a7ced2 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623033415.json @@ -0,0 +1,289 @@ +{ + "AgentName": "Elijah Martin", + "AgentId": "76QR0N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-604-2820", + "Conversation": { + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Messages": [ + { + "Id": "3d1bce1e-f51b-45cf-b5cc-c9909a0579fa", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:36:44.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Thank you for calling Woodgrove Travel. My name is Elijah Martin. How may I assist you today?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2665ff63-52f4-46e5-846c-3ab0705d1a44", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:38:36.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Hello Elijah. This is John Smith. I recently traveled from Seattle to New York City with Contoso Airways, and I had such a terrible experience.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7dc294ee-f8d8-4513-8100-fa15421e5de9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:40:23.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I'm sorry to hear that, John. Could you please tell me more about what happened during your trip?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8a86ced9-33e6-44b1-a6de-b9a62662c18d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:41:43.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Well, first of all, the flight was delayed by 3 hours without any proper explanation. Then, when we finally boarded, the plane was overcrowded and there was no space for my carry-on luggage.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dd1fd898-e0d0-4b96-8e0c-62cbc0e155fc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:43:47.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I understand your frustration, John. Flight delays and overcrowding can definitely negatively impact the travel experience. Let me see what I can do to assist you. Did you have any other issues during your trip?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c883c7a4-702a-43fa-9371-01afd21fc415", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:45:01.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Yes, there was another issue. When I arrived at my hotel, Fabrikam Hotel in New York City, they couldn't find my reservation. I had to wait for almost an hour before they sorted it out.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e84d468-2f9e-4a3c-a7f6-43449d1ccbe9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:46:35.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I apologize for the inconvenience, John. It's frustrating when hotels fail to locate reservations. Let me check the details and see how we can resolve this for you.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5cfb9a9e-7a99-42a7-a352-76dac188d945", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:48:38.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Thank you, Elijah. I really hope you can help me out. This trip has been a disaster so far.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4845190e-be6f-47ed-b421-0b7df1855feb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:49:52.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I completely understand, John. Please give me a moment to investigate the issues with both the airline and the hotel.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b023f3a0-a12c-482f-a3e0-acb28480c4a2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:50:40.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Thank you for your patience, John. Regarding your flight, I've checked with Contoso Airways, and they acknowledge the delay. They apologize for any inconvenience caused and will be providing you with a $100 travel voucher as compensation.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ad113bb2-da72-4410-bc2f-926347737262", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:52:56.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "That's not enough, Elijah. I want a full refund for the flight. The delay ruined my schedule and caused me so much stress.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5e1af92d-aa3a-446f-b795-00a21773553b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:55:44.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I understand your frustration, John. Let me check if there's anything more I can do in terms of compensation. Please bear with me.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3549c1f0-3931-4331-8ae7-dc0bf98b04db", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T03:56:53.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I've spoken to my supervisor, John, and I'm afraid a full refund for the flight is not possible. However, I can offer you an additional $50 travel voucher as a gesture of goodwill. Would that be acceptable to you?", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "690f4118-d0ce-4ae0-9919-e6f6ae604bfa", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T03:59:33.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "No, Elijah. That is not acceptable at all. I demand a full refund. This level of customer service is unacceptable.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e700f8b4-71c9-4e1e-b58d-b2d9cbdbc898", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T04:01:03.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "I understand your frustration, John, and I apologize if our offer doesn't meet your expectations. Let me see if there's anything else I can do to address your concerns. Please hold on.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e3a3ff92-a6fe-4eff-8503-4ff56188aeb0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T04:01:41.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Thank you for your patience, John. After discussing your case further with my supervisor, we have decided to issue a full refund for your flight with Contoso Airways. You will receive the refund within 7-10 business days. I hope this resolution is satisfactory for you.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eeaa3cd6-86d7-40e3-ae40-ba1de8d26fad", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T04:02:42.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "Finally, Elijah. That's the resolution I was looking for. Thank you for escalating the issue and resolving it. I appreciate your assistance.", + "UserId": "999-604-2820", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a0d05c61-fabf-4582-8545-adb2b7a5173f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T04:04:17.2481408-07:00", + "ConversationId": "882f3356-032e-4b7a-8f5a-6de9ba54b94e", + "Value": "You're welcome, John. I'm glad we could reach a resolution that satisfies you. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. We're here to help.", + "UserId": "76QR0N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-23T03:34:15.2481408-07:00", + "EndTime": "2024-06-23T04:04:17.2481408-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Elijah Martin. How may I assist you today?Hello Elijah. This is John Smith. I recently traveled from Seattle to New York City with Contoso Airways, and I had such a terrible experience.I'm sorry to hear that, John. Could you please tell me more about what happened during your trip?Well, first of all, the flight was delayed by 3 hours without any proper explanation. Then, when we finally boarded, the plane was overcrowded and there was no space for my carry-on luggage.I understand your frustration, John. Flight delays and overcrowding can definitely negatively impact the travel experience. Let me see what I can do to assist you. Did you have any other issues during your trip?Yes, there was another issue. When I arrived at my hotel, Fabrikam Hotel in New York City, they couldn't find my reservation. I had to wait for almost an hour before they sorted it out.I apologize for the inconvenience, John. It's frustrating when hotels fail to locate reservations. Let me check the details and see how we can resolve this for you.Thank you, Elijah. I really hope you can help me out. This trip has been a disaster so far.I completely understand, John. Please give me a moment to investigate the issues with both the airline and the hotel.Thank you for your patience, John. Regarding your flight, I've checked with Contoso Airways, and they acknowledge the delay. They apologize for any inconvenience caused and will be providing you with a $100 travel voucher as compensation.That's not enough, Elijah. I want a full refund for the flight. The delay ruined my schedule and caused me so much stress.I understand your frustration, John. Let me check if there's anything more I can do in terms of compensation. Please bear with me.I've spoken to my supervisor, John, and I'm afraid a full refund for the flight is not possible. However, I can offer you an additional $50 travel voucher as a gesture of goodwill. Would that be acceptable to you?No, Elijah. That is not acceptable at all. I demand a full refund. This level of customer service is unacceptable.I understand your frustration, John, and I apologize if our offer doesn't meet your expectations. Let me see if there's anything else I can do to address your concerns. Please hold on.Thank you for your patience, John. After discussing your case further with my supervisor, we have decided to issue a full refund for your flight with Contoso Airways. You will receive the refund within 7-10 business days. I hope this resolution is satisfactory for you.Finally, Elijah. That's the resolution I was looking for. Thank you for escalating the issue and resolving it. I appreciate your assistance.You're welcome, John. I'm glad we could reach a resolution that satisfies you. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. We're here to help.", + "Merged_content_user": "Hello Elijah. This is John Smith. I recently traveled from Seattle to New York City with Contoso Airways, and I had such a terrible experience.Well, first of all, the flight was delayed by 3 hours without any proper explanation. Then, when we finally boarded, the plane was overcrowded and there was no space for my carry-on luggage.Yes, there was another issue. When I arrived at my hotel, Fabrikam Hotel in New York City, they couldn't find my reservation. I had to wait for almost an hour before they sorted it out.Thank you, Elijah. I really hope you can help me out. This trip has been a disaster so far.That's not enough, Elijah. I want a full refund for the flight. The delay ruined my schedule and caused me so much stress.No, Elijah. That is not acceptable at all. I demand a full refund. This level of customer service is unacceptable.Finally, Elijah. That's the resolution I was looking for. Thank you for escalating the issue and resolving it. I appreciate your assistance.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Elijah Martin. How may I assist you today?I'm sorry to hear that, John. Could you please tell me more about what happened during your trip?I understand your frustration, John. Flight delays and overcrowding can definitely negatively impact the travel experience. Let me see what I can do to assist you. Did you have any other issues during your trip?I apologize for the inconvenience, John. It's frustrating when hotels fail to locate reservations. Let me check the details and see how we can resolve this for you.I completely understand, John. Please give me a moment to investigate the issues with both the airline and the hotel.Thank you for your patience, John. Regarding your flight, I've checked with Contoso Airways, and they acknowledge the delay. They apologize for any inconvenience caused and will be providing you with a $100 travel voucher as compensation.I understand your frustration, John. Let me check if there's anything more I can do in terms of compensation. Please bear with me.I've spoken to my supervisor, John, and I'm afraid a full refund for the flight is not possible. However, I can offer you an additional $50 travel voucher as a gesture of goodwill. Would that be acceptable to you?I understand your frustration, John, and I apologize if our offer doesn't meet your expectations. Let me see if there's anything else I can do to address your concerns. Please hold on.Thank you for your patience, John. After discussing your case further with my supervisor, we have decided to issue a full refund for your flight with Contoso Airways. You will receive the refund within 7-10 business days. I hope this resolution is satisfactory for you.You're welcome, John. I'm glad we could reach a resolution that satisfies you. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. We're here to help.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Elijah Martin. How may I assist you today?\nCustomer: Hello Elijah. This is John Smith. I recently traveled from Seattle to New York City with Contoso Airways, and I had such a terrible experience.\nAgent: I'm sorry to hear that, John. Could you please tell me more about what happened during your trip?\nCustomer: Well, first of all, the flight was delayed by 3 hours without any proper explanation. Then, when we finally boarded, the plane was overcrowded and there was no space for my carry-on luggage.\nAgent: I understand your frustration, John. Flight delays and overcrowding can definitely negatively impact the travel experience. Let me see what I can do to assist you. Did you have any other issues during your trip?\nCustomer: Yes, there was another issue. When I arrived at my hotel, Fabrikam Hotel in New York City, they couldn't find my reservation. I had to wait for almost an hour before they sorted it out.\nAgent: I apologize for the inconvenience, John. It's frustrating when hotels fail to locate reservations. Let me check the details and see how we can resolve this for you.\nCustomer: Thank you, Elijah. I really hope you can help me out. This trip has been a disaster so far.\nAgent: I completely understand, John. Please give me a moment to investigate the issues with both the airline and the hotel.\nAgent: Thank you for your patience, John. Regarding your flight, I've checked with Contoso Airways, and they acknowledge the delay. They apologize for any inconvenience caused and will be providing you with a $100 travel voucher as compensation.\nCustomer: That's not enough, Elijah. I want a full refund for the flight. The delay ruined my schedule and caused me so much stress.\nAgent: I understand your frustration, John. Let me check if there's anything more I can do in terms of compensation. Please bear with me.\nAgent: I've spoken to my supervisor, John, and I'm afraid a full refund for the flight is not possible. However, I can offer you an additional $50 travel voucher as a gesture of goodwill. Would that be acceptable to you?\nCustomer: No, Elijah. That is not acceptable at all. I demand a full refund. This level of customer service is unacceptable.\nAgent: I understand your frustration, John, and I apologize if our offer doesn't meet your expectations. Let me see if there's anything else I can do to address your concerns. Please hold on.\nAgent: Thank you for your patience, John. After discussing your case further with my supervisor, we have decided to issue a full refund for your flight with Contoso Airways. You will receive the refund within 7-10 business days. I hope this resolution is satisfactory for you.\nCustomer: Finally, Elijah. That's the resolution I was looking for. Thank you for escalating the issue and resolving it. I appreciate your assistance.\nAgent: You're welcome, John. I'm glad we could reach a resolution that satisfies you. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. We're here to help.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623070444.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623070444.json new file mode 100644 index 00000000..2591d9ad --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623070444.json @@ -0,0 +1,304 @@ +{ + "AgentName": "Olivia Brown", + "AgentId": "J8BS3X", + "Team": "Southeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-500-4475", + "Conversation": { + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Messages": [ + { + "Id": "0492e6bc-09a9-4b72-9f8e-c42b92923999", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:06:04.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b472a636-9442-436e-bb19-d722392afc29", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:07:19.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Hi Olivia, my name is Sarah Johnson. I recently took a trip from New York City to Los Angeles and I had a few issues that I would like to discuss.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0c0adec5-1daa-495c-98d3-e5c1c4f4b8d8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:09:10.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "I'm sorry to hear that, Sarah. Can you please tell me more about the issues you experienced during your trip?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4ea3cdc3-e5cd-4930-a049-8a9836ac1531", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:10:11.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Well, first of all, my flight with Contoso Airways was delayed by two hours, causing me to miss an important meeting in Los Angeles.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "18074785-8de4-49e2-bb2f-8f263e82fa86", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:11:48.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "I apologize for the inconvenience, Sarah. Flight delays can be frustrating. Do you happen to have the flight number and departure date and time?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9d507985-dfea-4330-b1f7-e5af04d54604", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:13:26.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Yes, the flight was Contoso Airways Flight 123, scheduled to depart from New York City on October 10th at 9:00 AM.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "56c337ea-91a1-40ea-9390-10d123e47538", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:14:06.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you for providing the details, Sarah. I will look into this issue and see what I can do to resolve it. Please hold on for a moment.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "28463771-dc19-449d-a2e1-5289bfd38c90", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:15:38.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Sure, take your time.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9302f21-4917-41e0-b2d7-241fc38667f1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:17:31.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you for waiting, Sarah. I have checked the flight records, and I see that there was indeed a delay of two hours for Flight 123. I apologize for the inconvenience caused.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5b14ca71-cd33-4046-9f32-8aa5bc761d90", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:19:37.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you for acknowledging the issue, Olivia. Is there anything that can be done to compensate for the missed meeting?", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "34098c2f-0bf0-44ee-8b28-6c809738b4be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:20:27.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "I understand your frustration, Sarah. I will check if there are any alternative options available for compensation. Could you please provide me with your reservation number for the hotel you stayed at in Los Angeles?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e3c0d7af-89ae-4f84-9623-f44d00bcd6fa", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:22:23.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Certainly. My reservation number for the Fabrikam Hotel in Los Angeles was 987654321, and I stayed there from October 10th to October 15th.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f6d561c1-fda5-4b4e-aa6e-26613eb56c00", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:24:59.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you for the information, Sarah. Let me check if any compensation can be arranged for your hotel stay as well. Please bear with me.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5d86c6a5-8dd2-4aaf-9e6d-ebcbc0907f90", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:26:57.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Of course, take your time.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0c342d98-a7ac-4f8b-8eb5-9d10c1bb2778", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:27:45.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you for your patience, Sarah. I have spoken with the airline and the hotel regarding your situation. They have expressed their apologies for the inconvenience caused. They are willing to offer you a voucher for a future flight with Contoso Airways and a discounted rate for your next stay at the Fabrikam Hotel.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "22dff5b7-cb0a-477c-8a2f-05ffe75e9332", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:29:12.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "That sounds reasonable, Olivia. I appreciate your help in resolving this matter. Could you please provide me with the details of the voucher and the discounted rate?", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4b33c795-8633-4338-abe9-e169a83ae3cf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:30:56.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Certainly, Sarah. The voucher for the future flight will be valid for one year and can be used for any destination served by Contoso Airways. The discounted rate for the Fabrikam Hotel will be 25% off the standard room rate for your next stay. I will email you the voucher and the details of the discounted rate shortly.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "65ce45b3-312e-4357-887d-18b146ca5443", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T07:31:58.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "Thank you so much, Olivia. I really appreciate your assistance in resolving this issue. I look forward to receiving the voucher and the details.", + "UserId": "999-500-4475", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a32462db-61f4-4065-a33b-5ab6beeb58c6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T07:34:43.4475763-07:00", + "ConversationId": "387bb5d7-8928-4d6c-9ae6-bafd7cda88a6", + "Value": "You're welcome, Sarah. I'm glad I could help. If you have any other questions or concerns, feel free to reach out to us. Have a great day!", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-23T07:04:44.4475763-07:00", + "EndTime": "2024-06-23T07:34:43.4475763-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?Hi Olivia, my name is Sarah Johnson. I recently took a trip from New York City to Los Angeles and I had a few issues that I would like to discuss.I'm sorry to hear that, Sarah. Can you please tell me more about the issues you experienced during your trip?Well, first of all, my flight with Contoso Airways was delayed by two hours, causing me to miss an important meeting in Los Angeles.I apologize for the inconvenience, Sarah. Flight delays can be frustrating. Do you happen to have the flight number and departure date and time?Yes, the flight was Contoso Airways Flight 123, scheduled to depart from New York City on October 10th at 9:00 AM.Thank you for providing the details, Sarah. I will look into this issue and see what I can do to resolve it. Please hold on for a moment.Sure, take your time.Thank you for waiting, Sarah. I have checked the flight records, and I see that there was indeed a delay of two hours for Flight 123. I apologize for the inconvenience caused.Thank you for acknowledging the issue, Olivia. Is there anything that can be done to compensate for the missed meeting?I understand your frustration, Sarah. I will check if there are any alternative options available for compensation. Could you please provide me with your reservation number for the hotel you stayed at in Los Angeles?Certainly. My reservation number for the Fabrikam Hotel in Los Angeles was 987654321, and I stayed there from October 10th to October 15th.Thank you for the information, Sarah. Let me check if any compensation can be arranged for your hotel stay as well. Please bear with me.Of course, take your time.Thank you for your patience, Sarah. I have spoken with the airline and the hotel regarding your situation. They have expressed their apologies for the inconvenience caused. They are willing to offer you a voucher for a future flight with Contoso Airways and a discounted rate for your next stay at the Fabrikam Hotel.That sounds reasonable, Olivia. I appreciate your help in resolving this matter. Could you please provide me with the details of the voucher and the discounted rate?Certainly, Sarah. The voucher for the future flight will be valid for one year and can be used for any destination served by Contoso Airways. The discounted rate for the Fabrikam Hotel will be 25% off the standard room rate for your next stay. I will email you the voucher and the details of the discounted rate shortly.Thank you so much, Olivia. I really appreciate your assistance in resolving this issue. I look forward to receiving the voucher and the details.You're welcome, Sarah. I'm glad I could help. If you have any other questions or concerns, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Olivia, my name is Sarah Johnson. I recently took a trip from New York City to Los Angeles and I had a few issues that I would like to discuss.Well, first of all, my flight with Contoso Airways was delayed by two hours, causing me to miss an important meeting in Los Angeles.Yes, the flight was Contoso Airways Flight 123, scheduled to depart from New York City on October 10th at 9:00 AM.Sure, take your time.Thank you for acknowledging the issue, Olivia. Is there anything that can be done to compensate for the missed meeting?Certainly. My reservation number for the Fabrikam Hotel in Los Angeles was 987654321, and I stayed there from October 10th to October 15th.Of course, take your time.That sounds reasonable, Olivia. I appreciate your help in resolving this matter. Could you please provide me with the details of the voucher and the discounted rate?Thank you so much, Olivia. I really appreciate your assistance in resolving this issue. I look forward to receiving the voucher and the details.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?I'm sorry to hear that, Sarah. Can you please tell me more about the issues you experienced during your trip?I apologize for the inconvenience, Sarah. Flight delays can be frustrating. Do you happen to have the flight number and departure date and time?Thank you for providing the details, Sarah. I will look into this issue and see what I can do to resolve it. Please hold on for a moment.Thank you for waiting, Sarah. I have checked the flight records, and I see that there was indeed a delay of two hours for Flight 123. I apologize for the inconvenience caused.I understand your frustration, Sarah. I will check if there are any alternative options available for compensation. Could you please provide me with your reservation number for the hotel you stayed at in Los Angeles?Thank you for the information, Sarah. Let me check if any compensation can be arranged for your hotel stay as well. Please bear with me.Thank you for your patience, Sarah. I have spoken with the airline and the hotel regarding your situation. They have expressed their apologies for the inconvenience caused. They are willing to offer you a voucher for a future flight with Contoso Airways and a discounted rate for your next stay at the Fabrikam Hotel.Certainly, Sarah. The voucher for the future flight will be valid for one year and can be used for any destination served by Contoso Airways. The discounted rate for the Fabrikam Hotel will be 25% off the standard room rate for your next stay. I will email you the voucher and the details of the discounted rate shortly.You're welcome, Sarah. I'm glad I could help. If you have any other questions or concerns, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Olivia Brown. How can I assist you today?\nCustomer: Hi Olivia, my name is Sarah Johnson. I recently took a trip from New York City to Los Angeles and I had a few issues that I would like to discuss.\nAgent: I'm sorry to hear that, Sarah. Can you please tell me more about the issues you experienced during your trip?\nCustomer: Well, first of all, my flight with Contoso Airways was delayed by two hours, causing me to miss an important meeting in Los Angeles.\nAgent: I apologize for the inconvenience, Sarah. Flight delays can be frustrating. Do you happen to have the flight number and departure date and time?\nCustomer: Yes, the flight was Contoso Airways Flight 123, scheduled to depart from New York City on October 10th at 9:00 AM.\nAgent: Thank you for providing the details, Sarah. I will look into this issue and see what I can do to resolve it. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Thank you for waiting, Sarah. I have checked the flight records, and I see that there was indeed a delay of two hours for Flight 123. I apologize for the inconvenience caused.\nCustomer: Thank you for acknowledging the issue, Olivia. Is there anything that can be done to compensate for the missed meeting?\nAgent: I understand your frustration, Sarah. I will check if there are any alternative options available for compensation. Could you please provide me with your reservation number for the hotel you stayed at in Los Angeles?\nCustomer: Certainly. My reservation number for the Fabrikam Hotel in Los Angeles was 987654321, and I stayed there from October 10th to October 15th.\nAgent: Thank you for the information, Sarah. Let me check if any compensation can be arranged for your hotel stay as well. Please bear with me.\nCustomer: Of course, take your time.\nAgent: Thank you for your patience, Sarah. I have spoken with the airline and the hotel regarding your situation. They have expressed their apologies for the inconvenience caused. They are willing to offer you a voucher for a future flight with Contoso Airways and a discounted rate for your next stay at the Fabrikam Hotel.\nCustomer: That sounds reasonable, Olivia. I appreciate your help in resolving this matter. Could you please provide me with the details of the voucher and the discounted rate?\nAgent: Certainly, Sarah. The voucher for the future flight will be valid for one year and can be used for any destination served by Contoso Airways. The discounted rate for the Fabrikam Hotel will be 25% off the standard room rate for your next stay. I will email you the voucher and the details of the discounted rate shortly.\nCustomer: Thank you so much, Olivia. I really appreciate your assistance in resolving this issue. I look forward to receiving the voucher and the details.\nAgent: You're welcome, Sarah. I'm glad I could help. If you have any other questions or concerns, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623091452.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623091452.json new file mode 100644 index 00000000..df0fcc7b --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240623091452.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Southwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-626-5232", + "Conversation": { + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Messages": [ + { + "Id": "bf980c31-c846-468e-b82b-ae47eef40a39", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:17:34.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dd5244fd-741c-4df5-b0ed-6874463da256", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T09:19:38.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "Hi Emma, my name is John Smith. I recently traveled from Los Angeles to New York with Contoso Airways, and I had a terrible experience.", + "UserId": "999-626-5232", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8044b454-77c4-4985-8aa2-5ecf73d8a183", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:21:24.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "I'm sorry to hear that, John. Can you please provide me with more details about what happened?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "69b2e8eb-999f-426d-9c28-da93a63c4d8e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T09:22:07.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "The flight was delayed for over three hours without any proper explanation. The staff was rude and unhelpful. Additionally, the in-flight meal options were limited and of poor quality.", + "UserId": "999-626-5232", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c3e82237-4c7e-4fc7-8d63-12f4d3d4eced", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:23:08.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "I apologize for the inconvenience you experienced, John. I understand how frustrating that must have been. Let me check if there's anything I can do to help.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e039c974-a975-435b-8a09-52a6b4347b5e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T09:25:17.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "Thank you, Emma. I appreciate your assistance.", + "UserId": "999-626-5232", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b7b88707-adcc-4e60-8669-4e8d748f6027", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:27:26.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "After reviewing your trip details, I see that the delay was due to air traffic congestion at the departure airport. However, I understand that it still resulted in an unpleasant experience for you.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2571951-f573-4596-8075-096c0fa3fb13", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:28:03.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "I can escalate your complaint to the airline and request a refund for the inconvenience caused. Would you like me to proceed with that?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6076975b-2e7e-4fd3-ba91-4aad99bbc165", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T09:30:12.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "Yes, please. I would appreciate if you could do that for me.", + "UserId": "999-626-5232", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "adc4fd59-76cf-47ee-90e2-762c84632383", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:32:13.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "Certainly, John. I will submit your complaint and request the refund on your behalf. You should receive a response from the airline within 3-5 business days. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "627c4f8c-3a1a-4038-baae-aa403bb6dd59", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-23T09:33:38.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "No, that's all for now. Thank you for your help, Emma.", + "UserId": "999-626-5232", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "96a1b156-2a1a-46a7-9a6f-1c9841062145", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-23T09:34:29.5601519-07:00", + "ConversationId": "06c6c500-273d-4526-a525-e58cb16329b0", + "Value": "You're welcome, John. I'm sorry again for the inconvenience caused. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-23T09:14:52.5601519-07:00", + "EndTime": "2024-06-23T09:34:29.5601519-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?Hi Emma, my name is John Smith. I recently traveled from Los Angeles to New York with Contoso Airways, and I had a terrible experience.I'm sorry to hear that, John. Can you please provide me with more details about what happened?The flight was delayed for over three hours without any proper explanation. The staff was rude and unhelpful. Additionally, the in-flight meal options were limited and of poor quality.I apologize for the inconvenience you experienced, John. I understand how frustrating that must have been. Let me check if there's anything I can do to help.Thank you, Emma. I appreciate your assistance.After reviewing your trip details, I see that the delay was due to air traffic congestion at the departure airport. However, I understand that it still resulted in an unpleasant experience for you.I can escalate your complaint to the airline and request a refund for the inconvenience caused. Would you like me to proceed with that?Yes, please. I would appreciate if you could do that for me.Certainly, John. I will submit your complaint and request the refund on your behalf. You should receive a response from the airline within 3-5 business days. Is there anything else I can assist you with?No, that's all for now. Thank you for your help, Emma.You're welcome, John. I'm sorry again for the inconvenience caused. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Emma, my name is John Smith. I recently traveled from Los Angeles to New York with Contoso Airways, and I had a terrible experience.The flight was delayed for over three hours without any proper explanation. The staff was rude and unhelpful. Additionally, the in-flight meal options were limited and of poor quality.Thank you, Emma. I appreciate your assistance.Yes, please. I would appreciate if you could do that for me.No, that's all for now. Thank you for your help, Emma.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?I'm sorry to hear that, John. Can you please provide me with more details about what happened?I apologize for the inconvenience you experienced, John. I understand how frustrating that must have been. Let me check if there's anything I can do to help.After reviewing your trip details, I see that the delay was due to air traffic congestion at the departure airport. However, I understand that it still resulted in an unpleasant experience for you.I can escalate your complaint to the airline and request a refund for the inconvenience caused. Would you like me to proceed with that?Certainly, John. I will submit your complaint and request the refund on your behalf. You should receive a response from the airline within 3-5 business days. Is there anything else I can assist you with?You're welcome, John. I'm sorry again for the inconvenience caused. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, my name is John Smith. I recently traveled from Los Angeles to New York with Contoso Airways, and I had a terrible experience.\nAgent: I'm sorry to hear that, John. Can you please provide me with more details about what happened?\nCustomer: The flight was delayed for over three hours without any proper explanation. The staff was rude and unhelpful. Additionally, the in-flight meal options were limited and of poor quality.\nAgent: I apologize for the inconvenience you experienced, John. I understand how frustrating that must have been. Let me check if there's anything I can do to help.\nCustomer: Thank you, Emma. I appreciate your assistance.\nAgent: After reviewing your trip details, I see that the delay was due to air traffic congestion at the departure airport. However, I understand that it still resulted in an unpleasant experience for you.\nAgent: I can escalate your complaint to the airline and request a refund for the inconvenience caused. Would you like me to proceed with that?\nCustomer: Yes, please. I would appreciate if you could do that for me.\nAgent: Certainly, John. I will submit your complaint and request the refund on your behalf. You should receive a response from the airline within 3-5 business days. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your help, Emma.\nAgent: You're welcome, John. I'm sorry again for the inconvenience caused. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624022408.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624022408.json new file mode 100644 index 00000000..0566bd52 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624022408.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Noah Wilson", + "AgentId": "M9FVT5", + "Team": "Midwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-184-2137", + "Conversation": { + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Messages": [ + { + "Id": "2db91dc2-bf9e-43da-895f-82eea73601e5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T02:25:27.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "Hello, this is Woodgrove Travel. My name is Noah Wilson. How may I assist you today?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "51a8d8b0-d606-4963-883d-832df2785b1a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T02:26:35.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "Hi Noah, my name is Emily Thompson. I recently had a trip to Chicago from Los Angeles and I experienced some issues. I'm quite frustrated and wanted to share my feedback.", + "UserId": "999-184-2137", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2b05f6c-4d58-45d2-802d-19dac7c63d94", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T02:27:27.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "I'm sorry to hear that, Emily. Could you please let me know what specific issues you encountered during your trip?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7b0cf934-5b16-4c5a-92ff-6c8ab04216e6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T02:29:21.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "Certainly, Noah. Firstly, my flight with Contoso Airways, flight number CA123, was delayed for three hours without any prior notification. This caused me to miss an important meeting in Chicago.", + "UserId": "999-184-2137", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71104862-90d5-41dc-acfc-478d5bf78a07", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T02:32:14.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "I apologize for the inconvenience caused, Emily. Flight delays can be frustrating, especially when it leads to missing important commitments. I will make a note of this issue and escalate it to our airline department to investigate and provide feedback. Is there anything else you would like to share?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e4bbc3f3-177d-4818-8cde-7da642c3dfb0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T02:33:17.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "Yes, there's more, Noah. The hotel I stayed in, Fabrikam Hotel, had poor cleanliness standards. The room was dirty, and the overall service was below expectations.", + "UserId": "999-184-2137", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3aeb5451-a8ac-4c23-b8bf-9aceecf35fde", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T02:33:55.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "I'm sorry to hear about the cleanliness issues at Fabrikam Hotel, Emily. Cleanliness is an important aspect of any hotel stay, and I understand your disappointment. I will notify our hotel department about this matter so that they can address it with the hotel management. Is there anything else you would like to add?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "603c1786-e09f-4b0c-9a4e-c6c40ac3fea1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T02:35:41.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "That's all for now, Noah. I just wanted to bring these issues to your attention. I hope you can assist in resolving them.", + "UserId": "999-184-2137", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "97d450b8-6c7f-4355-9466-98b660fbb1ab", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T02:38:06.6773932-07:00", + "ConversationId": "978ffec5-7d2d-4180-bf5b-0b938a5f219b", + "Value": "Thank you for sharing your feedback, Emily. I understand your frustration and I will ensure that your concerns are thoroughly addressed. Our team will investigate the flight delay with Contoso Airways and the cleanliness issues at Fabrikam Hotel. We will follow up with you once we have any updates or resolutions. We appreciate your patience in this matter.", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-24T02:24:08.6773932-07:00", + "EndTime": "2024-06-24T02:38:06.6773932-07:00", + "Merged_content": "Hello, this is Woodgrove Travel. My name is Noah Wilson. How may I assist you today?Hi Noah, my name is Emily Thompson. I recently had a trip to Chicago from Los Angeles and I experienced some issues. I'm quite frustrated and wanted to share my feedback.I'm sorry to hear that, Emily. Could you please let me know what specific issues you encountered during your trip?Certainly, Noah. Firstly, my flight with Contoso Airways, flight number CA123, was delayed for three hours without any prior notification. This caused me to miss an important meeting in Chicago.I apologize for the inconvenience caused, Emily. Flight delays can be frustrating, especially when it leads to missing important commitments. I will make a note of this issue and escalate it to our airline department to investigate and provide feedback. Is there anything else you would like to share?Yes, there's more, Noah. The hotel I stayed in, Fabrikam Hotel, had poor cleanliness standards. The room was dirty, and the overall service was below expectations.I'm sorry to hear about the cleanliness issues at Fabrikam Hotel, Emily. Cleanliness is an important aspect of any hotel stay, and I understand your disappointment. I will notify our hotel department about this matter so that they can address it with the hotel management. Is there anything else you would like to add?That's all for now, Noah. I just wanted to bring these issues to your attention. I hope you can assist in resolving them.Thank you for sharing your feedback, Emily. I understand your frustration and I will ensure that your concerns are thoroughly addressed. Our team will investigate the flight delay with Contoso Airways and the cleanliness issues at Fabrikam Hotel. We will follow up with you once we have any updates or resolutions. We appreciate your patience in this matter.", + "Merged_content_user": "Hi Noah, my name is Emily Thompson. I recently had a trip to Chicago from Los Angeles and I experienced some issues. I'm quite frustrated and wanted to share my feedback.Certainly, Noah. Firstly, my flight with Contoso Airways, flight number CA123, was delayed for three hours without any prior notification. This caused me to miss an important meeting in Chicago.Yes, there's more, Noah. The hotel I stayed in, Fabrikam Hotel, had poor cleanliness standards. The room was dirty, and the overall service was below expectations.That's all for now, Noah. I just wanted to bring these issues to your attention. I hope you can assist in resolving them.", + "Merged_content_agent": "Hello, this is Woodgrove Travel. My name is Noah Wilson. How may I assist you today?I'm sorry to hear that, Emily. Could you please let me know what specific issues you encountered during your trip?I apologize for the inconvenience caused, Emily. Flight delays can be frustrating, especially when it leads to missing important commitments. I will make a note of this issue and escalate it to our airline department to investigate and provide feedback. Is there anything else you would like to share?I'm sorry to hear about the cleanliness issues at Fabrikam Hotel, Emily. Cleanliness is an important aspect of any hotel stay, and I understand your disappointment. I will notify our hotel department about this matter so that they can address it with the hotel management. Is there anything else you would like to add?Thank you for sharing your feedback, Emily. I understand your frustration and I will ensure that your concerns are thoroughly addressed. Our team will investigate the flight delay with Contoso Airways and the cleanliness issues at Fabrikam Hotel. We will follow up with you once we have any updates or resolutions. We appreciate your patience in this matter.", + "Full_conversation": "Agent: Hello, this is Woodgrove Travel. My name is Noah Wilson. How may I assist you today?\nCustomer: Hi Noah, my name is Emily Thompson. I recently had a trip to Chicago from Los Angeles and I experienced some issues. I'm quite frustrated and wanted to share my feedback.\nAgent: I'm sorry to hear that, Emily. Could you please let me know what specific issues you encountered during your trip?\nCustomer: Certainly, Noah. Firstly, my flight with Contoso Airways, flight number CA123, was delayed for three hours without any prior notification. This caused me to miss an important meeting in Chicago.\nAgent: I apologize for the inconvenience caused, Emily. Flight delays can be frustrating, especially when it leads to missing important commitments. I will make a note of this issue and escalate it to our airline department to investigate and provide feedback. Is there anything else you would like to share?\nCustomer: Yes, there's more, Noah. The hotel I stayed in, Fabrikam Hotel, had poor cleanliness standards. The room was dirty, and the overall service was below expectations.\nAgent: I'm sorry to hear about the cleanliness issues at Fabrikam Hotel, Emily. Cleanliness is an important aspect of any hotel stay, and I understand your disappointment. I will notify our hotel department about this matter so that they can address it with the hotel management. Is there anything else you would like to add?\nCustomer: That's all for now, Noah. I just wanted to bring these issues to your attention. I hope you can assist in resolving them.\nAgent: Thank you for sharing your feedback, Emily. I understand your frustration and I will ensure that your concerns are thoroughly addressed. Our team will investigate the flight delay with Contoso Airways and the cleanliness issues at Fabrikam Hotel. We will follow up with you once we have any updates or resolutions. We appreciate your patience in this matter.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624062800.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624062800.json new file mode 100644 index 00000000..0a50e494 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624062800.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Benjamin Lee", + "AgentId": "2JE9H6", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-609-5926", + "Conversation": { + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Messages": [ + { + "Id": "d6dcca74-5a43-4ef1-9475-6cea0db7a3c6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:30:28.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "Thank you for calling Woodgrove Travel agency. This is Benjamin Lee. How may I assist you today?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7f0eee4a-0f0b-4f06-8cf5-a243de32ad43", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:30:59.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "Hi Benjamin, my name is Lisa Thompson. I recently traveled from Chicago to Los Angeles and I had a horrible experience. I wanted to share my feedback and hopefully get some resolution.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e2b4db9a-c6f9-4987-92ed-5cc5f4181011", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:32:29.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "I'm sorry to hear that, Lisa. Could you please provide me with more details about what happened during your trip?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "596e6311-3e91-453b-ab0a-16ba6826563b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:33:22.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "First of all, the flight was delayed for over two hours without any proper explanation. It caused me a lot of inconvenience and I missed an important meeting in Los Angeles.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "94bf5f92-5a38-46e5-8c2b-ecd15e32d8cb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:34:06.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "I understand your frustration, Lisa. I apologize for the inconvenience caused by the flight delay. Let me check the details of your flight and see if there's anything I can do to assist you.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "286de112-68f7-49cb-98fb-2d19fd613007", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:35:05.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "The flight was with Contoso Airways, flight number CA123, scheduled to depart from Chicago on July 10th at 9:00 AM.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a23d7ffa-8c3e-4675-8346-2b9eb008d4cf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:35:36.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if they can offer any compensation or assistance in this situation.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e38f9bd1-376a-42c2-83a6-965f45db331e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:36:36.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "I hope they can do something about it. It was a frustrating experience and I expect better service from both the airline and the travel agency.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "59e18048-9599-445b-b666-46edda7ba30d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:37:09.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "I completely understand your expectations, Lisa. Rest assured, I'll do my best to address your concerns and find a suitable resolution. Please allow me some time to contact the airline and get back to you.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "06a8e9a5-dd53-4df0-9679-11112b8ad3fc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:39:40.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "Alright, I'll be waiting to hear from you. Thank you, Benjamin.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8cca64b6-4fc2-4920-bfd9-d9f504e9b7a2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:40:27.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "You're welcome, Lisa. I'll get back to you as soon as I have more information. Thank you for your patience.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "697640ba-5780-4a6b-97e9-05ea15cc9ce6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T06:41:13.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "I appreciate it. Goodbye, Benjamin.", + "UserId": "999-609-5926", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2024bb17-11d0-4e94-892e-6c6f3e70034c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T06:41:47.3749973-07:00", + "ConversationId": "d3451689-2000-4871-a3a7-5e98afe6be88", + "Value": "Goodbye, Lisa. I'll be in touch soon. Take care.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-24T06:28:00.3749973-07:00", + "EndTime": "2024-06-24T06:41:47.3749973-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. This is Benjamin Lee. How may I assist you today?Hi Benjamin, my name is Lisa Thompson. I recently traveled from Chicago to Los Angeles and I had a horrible experience. I wanted to share my feedback and hopefully get some resolution.I'm sorry to hear that, Lisa. Could you please provide me with more details about what happened during your trip?First of all, the flight was delayed for over two hours without any proper explanation. It caused me a lot of inconvenience and I missed an important meeting in Los Angeles.I understand your frustration, Lisa. I apologize for the inconvenience caused by the flight delay. Let me check the details of your flight and see if there's anything I can do to assist you.The flight was with Contoso Airways, flight number CA123, scheduled to depart from Chicago on July 10th at 9:00 AM.Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if they can offer any compensation or assistance in this situation.I hope they can do something about it. It was a frustrating experience and I expect better service from both the airline and the travel agency.I completely understand your expectations, Lisa. Rest assured, I'll do my best to address your concerns and find a suitable resolution. Please allow me some time to contact the airline and get back to you.Alright, I'll be waiting to hear from you. Thank you, Benjamin.You're welcome, Lisa. I'll get back to you as soon as I have more information. Thank you for your patience.I appreciate it. Goodbye, Benjamin.Goodbye, Lisa. I'll be in touch soon. Take care.", + "Merged_content_user": "Hi Benjamin, my name is Lisa Thompson. I recently traveled from Chicago to Los Angeles and I had a horrible experience. I wanted to share my feedback and hopefully get some resolution.First of all, the flight was delayed for over two hours without any proper explanation. It caused me a lot of inconvenience and I missed an important meeting in Los Angeles.The flight was with Contoso Airways, flight number CA123, scheduled to depart from Chicago on July 10th at 9:00 AM.I hope they can do something about it. It was a frustrating experience and I expect better service from both the airline and the travel agency.Alright, I'll be waiting to hear from you. Thank you, Benjamin.I appreciate it. Goodbye, Benjamin.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. This is Benjamin Lee. How may I assist you today?I'm sorry to hear that, Lisa. Could you please provide me with more details about what happened during your trip?I understand your frustration, Lisa. I apologize for the inconvenience caused by the flight delay. Let me check the details of your flight and see if there's anything I can do to assist you.Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if they can offer any compensation or assistance in this situation.I completely understand your expectations, Lisa. Rest assured, I'll do my best to address your concerns and find a suitable resolution. Please allow me some time to contact the airline and get back to you.You're welcome, Lisa. I'll get back to you as soon as I have more information. Thank you for your patience.Goodbye, Lisa. I'll be in touch soon. Take care.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. This is Benjamin Lee. How may I assist you today?\nCustomer: Hi Benjamin, my name is Lisa Thompson. I recently traveled from Chicago to Los Angeles and I had a horrible experience. I wanted to share my feedback and hopefully get some resolution.\nAgent: I'm sorry to hear that, Lisa. Could you please provide me with more details about what happened during your trip?\nCustomer: First of all, the flight was delayed for over two hours without any proper explanation. It caused me a lot of inconvenience and I missed an important meeting in Los Angeles.\nAgent: I understand your frustration, Lisa. I apologize for the inconvenience caused by the flight delay. Let me check the details of your flight and see if there's anything I can do to assist you.\nCustomer: The flight was with Contoso Airways, flight number CA123, scheduled to depart from Chicago on July 10th at 9:00 AM.\nAgent: Thank you for providing the details, Lisa. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if they can offer any compensation or assistance in this situation.\nCustomer: I hope they can do something about it. It was a frustrating experience and I expect better service from both the airline and the travel agency.\nAgent: I completely understand your expectations, Lisa. Rest assured, I'll do my best to address your concerns and find a suitable resolution. Please allow me some time to contact the airline and get back to you.\nCustomer: Alright, I'll be waiting to hear from you. Thank you, Benjamin.\nAgent: You're welcome, Lisa. I'll get back to you as soon as I have more information. Thank you for your patience.\nCustomer: I appreciate it. Goodbye, Benjamin.\nAgent: Goodbye, Lisa. I'll be in touch soon. Take care.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624101511.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624101511.json new file mode 100644 index 00000000..35b13f54 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624101511.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Ava Miller", + "AgentId": "M8Z07C", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-973-2856", + "Conversation": { + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Messages": [ + { + "Id": "3909bcef-a295-424b-a709-e983093282ec", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:17:26.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "Thank you for calling Woodgrove Travel. My name is Ava Miller. How can I assist you today?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1437e039-d481-47d9-be27-fe5e728cf5f8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:20:00.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "Hi Ava, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City and had some issues with my flight.", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "51d23460-ebf0-49a8-bf79-c6017bf33a11", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:20:59.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "I'm sorry to hear that, Sarah. Could you please provide me with your flight details so that I can better assist you?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aeb20a56-19c6-4f2a-b718-b37b04696a7d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:22:00.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "I flew with Contoso Airways on flight CA123 on July 10th. The flight was scheduled to depart at 8:00 AM.", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "853803b7-9c6c-4ebf-9e35-828ddf861240", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:23:35.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "Thank you for providing the details, Sarah. I apologize for any inconvenience you experienced. Could you please let me know what specifically went wrong?", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f25c7cdc-e076-4c11-a4ca-d5c9fef35c98", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:25:19.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "The flight was delayed for over three hours without any prior notification. It caused me to miss an important meeting in New York City.", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "91015698-c59e-4b01-b9e1-414ddba1a5d7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:27:33.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "I understand your frustration, Sarah. Flight delays can be very disruptive, especially when you have important plans. Let me check the details of your flight and see what options we have for compensation or assistance.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d2564f6b-e659-47ae-ab6d-56c0550252d4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:28:53.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "Thank you, Ava. I appreciate your help.", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "864dcd43-1785-49d6-8cd8-470157a47dce", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:30:56.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "After reviewing your flight details, I see that the delay was due to an unexpected technical issue with the aircraft. We apologize for the inconvenience caused. As a gesture of goodwill, Contoso Airways is offering you a full refund for your flight and a voucher for a future flight with them.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9ce25299-5682-4a8f-a0b6-e607c9c238b2", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:32:28.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "That's great to hear, Ava. I really appreciate the refund and voucher. It helps alleviate some of the frustration. Thank you for your assistance.", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "28ac110d-18a9-416e-8b02-764831cdae63", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:33:34.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or need assistance with anything else, please feel free to let me know.", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8622dfce-d1a7-4805-9e66-d9c194c322c0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T10:36:33.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "I will, Ava. Thank you again for your excellent customer service. Have a great day!", + "UserId": "999-973-2856", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d63bb67b-ae41-44e5-bc82-9b5f102fef1c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T10:38:42.4231106-07:00", + "ConversationId": "ff3927b2-c44e-4eda-882a-86fbab823641", + "Value": "You're very welcome, Sarah. It was my pleasure to assist you. Have a wonderful day as well!", + "UserId": "M8Z07C", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-24T10:15:11.4231106-07:00", + "EndTime": "2024-06-24T10:38:42.4231106-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Ava Miller. How can I assist you today?Hi Ava, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City and had some issues with my flight.I'm sorry to hear that, Sarah. Could you please provide me with your flight details so that I can better assist you?I flew with Contoso Airways on flight CA123 on July 10th. The flight was scheduled to depart at 8:00 AM.Thank you for providing the details, Sarah. I apologize for any inconvenience you experienced. Could you please let me know what specifically went wrong?The flight was delayed for over three hours without any prior notification. It caused me to miss an important meeting in New York City.I understand your frustration, Sarah. Flight delays can be very disruptive, especially when you have important plans. Let me check the details of your flight and see what options we have for compensation or assistance.Thank you, Ava. I appreciate your help.After reviewing your flight details, I see that the delay was due to an unexpected technical issue with the aircraft. We apologize for the inconvenience caused. As a gesture of goodwill, Contoso Airways is offering you a full refund for your flight and a voucher for a future flight with them.That's great to hear, Ava. I really appreciate the refund and voucher. It helps alleviate some of the frustration. Thank you for your assistance.You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or need assistance with anything else, please feel free to let me know.I will, Ava. Thank you again for your excellent customer service. Have a great day!You're very welcome, Sarah. It was my pleasure to assist you. Have a wonderful day as well!", + "Merged_content_user": "Hi Ava, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City and had some issues with my flight.I flew with Contoso Airways on flight CA123 on July 10th. The flight was scheduled to depart at 8:00 AM.The flight was delayed for over three hours without any prior notification. It caused me to miss an important meeting in New York City.Thank you, Ava. I appreciate your help.That's great to hear, Ava. I really appreciate the refund and voucher. It helps alleviate some of the frustration. Thank you for your assistance.I will, Ava. Thank you again for your excellent customer service. Have a great day!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Ava Miller. How can I assist you today?I'm sorry to hear that, Sarah. Could you please provide me with your flight details so that I can better assist you?Thank you for providing the details, Sarah. I apologize for any inconvenience you experienced. Could you please let me know what specifically went wrong?I understand your frustration, Sarah. Flight delays can be very disruptive, especially when you have important plans. Let me check the details of your flight and see what options we have for compensation or assistance.After reviewing your flight details, I see that the delay was due to an unexpected technical issue with the aircraft. We apologize for the inconvenience caused. As a gesture of goodwill, Contoso Airways is offering you a full refund for your flight and a voucher for a future flight with them.You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or need assistance with anything else, please feel free to let me know.You're very welcome, Sarah. It was my pleasure to assist you. Have a wonderful day as well!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Ava Miller. How can I assist you today?\nCustomer: Hi Ava, my name is Sarah Thompson. I recently traveled from Los Angeles to New York City and had some issues with my flight.\nAgent: I'm sorry to hear that, Sarah. Could you please provide me with your flight details so that I can better assist you?\nCustomer: I flew with Contoso Airways on flight CA123 on July 10th. The flight was scheduled to depart at 8:00 AM.\nAgent: Thank you for providing the details, Sarah. I apologize for any inconvenience you experienced. Could you please let me know what specifically went wrong?\nCustomer: The flight was delayed for over three hours without any prior notification. It caused me to miss an important meeting in New York City.\nAgent: I understand your frustration, Sarah. Flight delays can be very disruptive, especially when you have important plans. Let me check the details of your flight and see what options we have for compensation or assistance.\nCustomer: Thank you, Ava. I appreciate your help.\nAgent: After reviewing your flight details, I see that the delay was due to an unexpected technical issue with the aircraft. We apologize for the inconvenience caused. As a gesture of goodwill, Contoso Airways is offering you a full refund for your flight and a voucher for a future flight with them.\nCustomer: That's great to hear, Ava. I really appreciate the refund and voucher. It helps alleviate some of the frustration. Thank you for your assistance.\nAgent: You're welcome, Sarah. I'm glad I could help resolve the issue. If you have any further questions or need assistance with anything else, please feel free to let me know.\nCustomer: I will, Ava. Thank you again for your excellent customer service. Have a great day!\nAgent: You're very welcome, Sarah. It was my pleasure to assist you. Have a wonderful day as well!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624172634.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624172634.json new file mode 100644 index 00000000..f4c153c9 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624172634.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Sebastian Harris", + "AgentId": "Z82TOA", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-669-6166", + "Conversation": { + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Messages": [ + { + "Id": "0cf867e3-a4f6-4bf4-8d48-9f41f6a0731e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:27:14.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "Thank you for calling Woodgrove Travel agency. This is Sebastian Harris speaking. How may I assist you today?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3a77663e-1449-4e44-8228-81d5957cdd7e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T17:28:43.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "Hi Sebastian, my name is Sarah Thompson. I recently returned from a trip and I am extremely dissatisfied with the service I received. I would like to file a complaint.", + "UserId": "999-669-6166", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5b133d8d-436c-439a-9da6-16efb71afecb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:29:55.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "I'm sorry to hear that, Sarah. Could you please provide me with some details about your trip and the specific issues you encountered?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5c78a2bb-0634-4b4b-8433-46ca1eb3f54a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T17:32:35.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "I traveled from New York City to Los Angeles last week for a business conference. The flight with Contoso Airways was delayed for over three hours without any explanation. Then, when I arrived at the Adventure Lodge where I had made a reservation through Woodgrove Travel, they didn't have my reservation on file and said they were fully booked. I had to find another hotel at the last minute, and it was such a hassle. I'm extremely disappointed and frustrated with the whole experience.", + "UserId": "999-669-6166", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "944559db-8f6f-43fc-bed7-707f192b5ff7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:34:52.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "I apologize for the inconvenience you experienced, Sarah. Let me check our records and investigate what might have happened. Please bear with me for a moment.", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2372c3fc-3f6b-48ba-99e2-d8850cb4086b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:35:23.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "Thank you for your patience, Sarah. I understand it must have been a frustrating situation for you. After reviewing our records, I see that there was an unexpected issue with the flight schedule from Contoso Airways, which caused the delay. Regarding the Adventure Lodge, it seems that there was a miscommunication, and your reservation did not properly transfer to their system. I apologize for the inconvenience caused.", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9f63b54d-827a-4a4a-a5aa-4df1d68274fb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T17:38:14.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "Apologies won't fix the trouble I went through. This is unacceptable! I trusted Woodgrove Travel to handle my trip arrangements, and this is how you treat your customers? I demand a refund for the hotel and compensation for the inconvenience caused.", + "UserId": "999-669-6166", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a4d2ced0-f77d-428e-9f2c-c29a551e792f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:40:28.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "I completely understand your frustration, Sarah, and I assure you that we take your concerns seriously. Let me make the necessary arrangements to address the situation. I will contact the Adventure Lodge and Contoso Airways to discuss the refund and compensation options available. Would that be acceptable to you?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e331c9e3-a09d-4f58-978d-50d029fa27c7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T17:41:43.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "It better be acceptable! I expect prompt action and a fair resolution to this matter. I'll be waiting to hear back from you soon.", + "UserId": "999-669-6166", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3279556a-56d9-4867-a193-d12fbe8639b6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:43:36.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "I understand your urgency, Sarah, and I will prioritize resolving this issue for you. I will personally follow up with you within 24 hours with an update on the progress. Is there anything else I can assist you with?", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "79e6c099-80a3-499f-809b-f1bebb4878f8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T17:44:49.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "No, that's all for now. I hope you can resolve this matter to my satisfaction. Goodbye.", + "UserId": "999-669-6166", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cdfbbbdf-88e5-4cdb-90ac-6bd85c1a1932", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T17:45:49.2838767-07:00", + "ConversationId": "4ae246f8-d4c6-434a-adc5-402b47df90de", + "Value": "Thank you for bringing this to our attention, Sarah. I will do my best to ensure a satisfactory resolution. Goodbye and have a great day.", + "UserId": "Z82TOA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-24T17:26:34.2838767-07:00", + "EndTime": "2024-06-24T17:45:49.2838767-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel agency. This is Sebastian Harris speaking. How may I assist you today?Hi Sebastian, my name is Sarah Thompson. I recently returned from a trip and I am extremely dissatisfied with the service I received. I would like to file a complaint.I'm sorry to hear that, Sarah. Could you please provide me with some details about your trip and the specific issues you encountered?I traveled from New York City to Los Angeles last week for a business conference. The flight with Contoso Airways was delayed for over three hours without any explanation. Then, when I arrived at the Adventure Lodge where I had made a reservation through Woodgrove Travel, they didn't have my reservation on file and said they were fully booked. I had to find another hotel at the last minute, and it was such a hassle. I'm extremely disappointed and frustrated with the whole experience.I apologize for the inconvenience you experienced, Sarah. Let me check our records and investigate what might have happened. Please bear with me for a moment.Thank you for your patience, Sarah. I understand it must have been a frustrating situation for you. After reviewing our records, I see that there was an unexpected issue with the flight schedule from Contoso Airways, which caused the delay. Regarding the Adventure Lodge, it seems that there was a miscommunication, and your reservation did not properly transfer to their system. I apologize for the inconvenience caused.Apologies won't fix the trouble I went through. This is unacceptable! I trusted Woodgrove Travel to handle my trip arrangements, and this is how you treat your customers? I demand a refund for the hotel and compensation for the inconvenience caused.I completely understand your frustration, Sarah, and I assure you that we take your concerns seriously. Let me make the necessary arrangements to address the situation. I will contact the Adventure Lodge and Contoso Airways to discuss the refund and compensation options available. Would that be acceptable to you?It better be acceptable! I expect prompt action and a fair resolution to this matter. I'll be waiting to hear back from you soon.I understand your urgency, Sarah, and I will prioritize resolving this issue for you. I will personally follow up with you within 24 hours with an update on the progress. Is there anything else I can assist you with?No, that's all for now. I hope you can resolve this matter to my satisfaction. Goodbye.Thank you for bringing this to our attention, Sarah. I will do my best to ensure a satisfactory resolution. Goodbye and have a great day.", + "Merged_content_user": "Hi Sebastian, my name is Sarah Thompson. I recently returned from a trip and I am extremely dissatisfied with the service I received. I would like to file a complaint.I traveled from New York City to Los Angeles last week for a business conference. The flight with Contoso Airways was delayed for over three hours without any explanation. Then, when I arrived at the Adventure Lodge where I had made a reservation through Woodgrove Travel, they didn't have my reservation on file and said they were fully booked. I had to find another hotel at the last minute, and it was such a hassle. I'm extremely disappointed and frustrated with the whole experience.Apologies won't fix the trouble I went through. This is unacceptable! I trusted Woodgrove Travel to handle my trip arrangements, and this is how you treat your customers? I demand a refund for the hotel and compensation for the inconvenience caused.It better be acceptable! I expect prompt action and a fair resolution to this matter. I'll be waiting to hear back from you soon.No, that's all for now. I hope you can resolve this matter to my satisfaction. Goodbye.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel agency. This is Sebastian Harris speaking. How may I assist you today?I'm sorry to hear that, Sarah. Could you please provide me with some details about your trip and the specific issues you encountered?I apologize for the inconvenience you experienced, Sarah. Let me check our records and investigate what might have happened. Please bear with me for a moment.Thank you for your patience, Sarah. I understand it must have been a frustrating situation for you. After reviewing our records, I see that there was an unexpected issue with the flight schedule from Contoso Airways, which caused the delay. Regarding the Adventure Lodge, it seems that there was a miscommunication, and your reservation did not properly transfer to their system. I apologize for the inconvenience caused.I completely understand your frustration, Sarah, and I assure you that we take your concerns seriously. Let me make the necessary arrangements to address the situation. I will contact the Adventure Lodge and Contoso Airways to discuss the refund and compensation options available. Would that be acceptable to you?I understand your urgency, Sarah, and I will prioritize resolving this issue for you. I will personally follow up with you within 24 hours with an update on the progress. Is there anything else I can assist you with?Thank you for bringing this to our attention, Sarah. I will do my best to ensure a satisfactory resolution. Goodbye and have a great day.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel agency. This is Sebastian Harris speaking. How may I assist you today?\nCustomer: Hi Sebastian, my name is Sarah Thompson. I recently returned from a trip and I am extremely dissatisfied with the service I received. I would like to file a complaint.\nAgent: I'm sorry to hear that, Sarah. Could you please provide me with some details about your trip and the specific issues you encountered?\nCustomer: I traveled from New York City to Los Angeles last week for a business conference. The flight with Contoso Airways was delayed for over three hours without any explanation. Then, when I arrived at the Adventure Lodge where I had made a reservation through Woodgrove Travel, they didn't have my reservation on file and said they were fully booked. I had to find another hotel at the last minute, and it was such a hassle. I'm extremely disappointed and frustrated with the whole experience.\nAgent: I apologize for the inconvenience you experienced, Sarah. Let me check our records and investigate what might have happened. Please bear with me for a moment.\nAgent: Thank you for your patience, Sarah. I understand it must have been a frustrating situation for you. After reviewing our records, I see that there was an unexpected issue with the flight schedule from Contoso Airways, which caused the delay. Regarding the Adventure Lodge, it seems that there was a miscommunication, and your reservation did not properly transfer to their system. I apologize for the inconvenience caused.\nCustomer: Apologies won't fix the trouble I went through. This is unacceptable! I trusted Woodgrove Travel to handle my trip arrangements, and this is how you treat your customers? I demand a refund for the hotel and compensation for the inconvenience caused.\nAgent: I completely understand your frustration, Sarah, and I assure you that we take your concerns seriously. Let me make the necessary arrangements to address the situation. I will contact the Adventure Lodge and Contoso Airways to discuss the refund and compensation options available. Would that be acceptable to you?\nCustomer: It better be acceptable! I expect prompt action and a fair resolution to this matter. I'll be waiting to hear back from you soon.\nAgent: I understand your urgency, Sarah, and I will prioritize resolving this issue for you. I will personally follow up with you within 24 hours with an update on the progress. Is there anything else I can assist you with?\nCustomer: No, that's all for now. I hope you can resolve this matter to my satisfaction. Goodbye.\nAgent: Thank you for bringing this to our attention, Sarah. I will do my best to ensure a satisfactory resolution. Goodbye and have a great day.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624233354.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624233354.json new file mode 100644 index 00000000..6528d902 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240624233354.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Lucas Thompson", + "AgentId": "5B94O0", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-486-4497", + "Conversation": { + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Messages": [ + { + "Id": "17d3e1f6-c49b-4ad0-ac65-fc3990c4f166", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:35:18.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2e79e95-1fff-404e-91cb-57049d3b2a99", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:36:58.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Hi Lucas, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I had a really bad experience.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6985b63d-a404-478f-acf7-d6d93941d9b3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:38:20.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "I'm sorry to hear that, Emily. Could you please tell me what happened during your trip?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c55dc105-64c9-4a64-9c16-22e151346bc3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:39:59.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Sure, where do I begin? First of all, my flight with Contoso Airways was delayed by 3 hours. It really messed up my plans in Los Angeles.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "73dc372e-6d33-49ca-b387-d68b13054b91", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:40:39.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "I can understand how frustrating that must have been for you, Emily. Let me check if there were any known issues with Contoso Airways on that specific date. Can you please provide me with your flight number and departure date?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d3e75702-ed7a-43cb-8c31-91f47ac85b25", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:43:34.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "My flight number was CA345 and I departed from New York City on April 28th at 9:00 AM.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "68f98b00-6de2-488f-a543-24cbf7a6f7ef", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:46:13.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Thank you for providing the details, Emily. I apologize for the inconvenience caused by the delay. Let me contact Contoso Airways and see if there is any compensation or alternative solution available for you.", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a3aec0ee-de9e-4ee9-845d-ae820812cfd8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:47:35.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Alright, please let me know what you find out.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "55bec7a9-c3b1-4fa4-b6d9-611c5715ce21", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:50:14.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Absolutely, Emily. While I am checking with Contoso Airways, is there anything else you would like to share about your trip?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "96c926c7-9bcc-4a6c-be69-2e023a40d0d6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:52:56.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Well, the hotel I stayed at, Fabrikam Hotel, had really poor customer service. They messed up my reservation and the room was not clean when I arrived.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "54f601e7-db6c-4a46-a3ee-428edb34d6a8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-24T23:55:48.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "I'm sorry to hear that you had a negative experience with the hotel, Emily. Can you please provide me with your reservation number and the date of your stay?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d67e3403-ddb9-4edc-99ae-077159e83e11", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-24T23:58:30.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "My reservation number was 12345678 and I stayed at Fabrikam Hotel from April 28th to May 4th.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "413f7a79-d56a-484b-998c-79987eb9256e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-25T00:01:10.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "Thank you for sharing the details, Emily. I will contact Fabrikam Hotel and address the issues you faced during your stay. Is there anything else you would like to discuss?", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "64f8ef7e-2713-4266-a6fd-3597a86d9d25", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-25T00:03:02.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "No, that covers everything. I appreciate your assistance, Lucas.", + "UserId": "999-486-4497", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "825ba1f3-e440-4713-b556-4877cc12ed69", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-25T00:04:43.448191-07:00", + "ConversationId": "795e9be8-63be-42c1-81c0-4fd81b328ba3", + "Value": "You're welcome, Emily. I apologize again for the inconveniences you experienced. I will work towards resolving these issues and reaching a suitable solution for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "UserId": "5B94O0", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-24T23:33:54.448191-07:00", + "EndTime": "2024-06-25T00:04:43.448191-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?Hi Lucas, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I had a really bad experience.I'm sorry to hear that, Emily. Could you please tell me what happened during your trip?Sure, where do I begin? First of all, my flight with Contoso Airways was delayed by 3 hours. It really messed up my plans in Los Angeles.I can understand how frustrating that must have been for you, Emily. Let me check if there were any known issues with Contoso Airways on that specific date. Can you please provide me with your flight number and departure date?My flight number was CA345 and I departed from New York City on April 28th at 9:00 AM.Thank you for providing the details, Emily. I apologize for the inconvenience caused by the delay. Let me contact Contoso Airways and see if there is any compensation or alternative solution available for you.Alright, please let me know what you find out.Absolutely, Emily. While I am checking with Contoso Airways, is there anything else you would like to share about your trip?Well, the hotel I stayed at, Fabrikam Hotel, had really poor customer service. They messed up my reservation and the room was not clean when I arrived.I'm sorry to hear that you had a negative experience with the hotel, Emily. Can you please provide me with your reservation number and the date of your stay?My reservation number was 12345678 and I stayed at Fabrikam Hotel from April 28th to May 4th.Thank you for sharing the details, Emily. I will contact Fabrikam Hotel and address the issues you faced during your stay. Is there anything else you would like to discuss?No, that covers everything. I appreciate your assistance, Lucas.You're welcome, Emily. I apologize again for the inconveniences you experienced. I will work towards resolving these issues and reaching a suitable solution for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hi Lucas, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I had a really bad experience.Sure, where do I begin? First of all, my flight with Contoso Airways was delayed by 3 hours. It really messed up my plans in Los Angeles.My flight number was CA345 and I departed from New York City on April 28th at 9:00 AM.Alright, please let me know what you find out.Well, the hotel I stayed at, Fabrikam Hotel, had really poor customer service. They messed up my reservation and the room was not clean when I arrived.My reservation number was 12345678 and I stayed at Fabrikam Hotel from April 28th to May 4th.No, that covers everything. I appreciate your assistance, Lucas.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?I'm sorry to hear that, Emily. Could you please tell me what happened during your trip?I can understand how frustrating that must have been for you, Emily. Let me check if there were any known issues with Contoso Airways on that specific date. Can you please provide me with your flight number and departure date?Thank you for providing the details, Emily. I apologize for the inconvenience caused by the delay. Let me contact Contoso Airways and see if there is any compensation or alternative solution available for you.Absolutely, Emily. While I am checking with Contoso Airways, is there anything else you would like to share about your trip?I'm sorry to hear that you had a negative experience with the hotel, Emily. Can you please provide me with your reservation number and the date of your stay?Thank you for sharing the details, Emily. I will contact Fabrikam Hotel and address the issues you faced during your stay. Is there anything else you would like to discuss?You're welcome, Emily. I apologize again for the inconveniences you experienced. I will work towards resolving these issues and reaching a suitable solution for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Lucas Thompson. How may I assist you today?\nCustomer: Hi Lucas, my name is Emily Johnson. I recently traveled from New York City to Los Angeles and I had a really bad experience.\nAgent: I'm sorry to hear that, Emily. Could you please tell me what happened during your trip?\nCustomer: Sure, where do I begin? First of all, my flight with Contoso Airways was delayed by 3 hours. It really messed up my plans in Los Angeles.\nAgent: I can understand how frustrating that must have been for you, Emily. Let me check if there were any known issues with Contoso Airways on that specific date. Can you please provide me with your flight number and departure date?\nCustomer: My flight number was CA345 and I departed from New York City on April 28th at 9:00 AM.\nAgent: Thank you for providing the details, Emily. I apologize for the inconvenience caused by the delay. Let me contact Contoso Airways and see if there is any compensation or alternative solution available for you.\nCustomer: Alright, please let me know what you find out.\nAgent: Absolutely, Emily. While I am checking with Contoso Airways, is there anything else you would like to share about your trip?\nCustomer: Well, the hotel I stayed at, Fabrikam Hotel, had really poor customer service. They messed up my reservation and the room was not clean when I arrived.\nAgent: I'm sorry to hear that you had a negative experience with the hotel, Emily. Can you please provide me with your reservation number and the date of your stay?\nCustomer: My reservation number was 12345678 and I stayed at Fabrikam Hotel from April 28th to May 4th.\nAgent: Thank you for sharing the details, Emily. I will contact Fabrikam Hotel and address the issues you faced during your stay. Is there anything else you would like to discuss?\nCustomer: No, that covers everything. I appreciate your assistance, Lucas.\nAgent: You're welcome, Emily. I apologize again for the inconveniences you experienced. I will work towards resolving these issues and reaching a suitable solution for you. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626042553.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626042553.json new file mode 100644 index 00000000..a0697d89 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626042553.json @@ -0,0 +1,154 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-665-2353", + "Conversation": { + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Messages": [ + { + "Id": "d71d3759-c5cf-4190-9358-cc3d5e2ba0a3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T04:28:17.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "21467c58-c428-4f98-b94f-320cb8bf6dd5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T04:29:50.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything that can be done.", + "UserId": "999-665-2353", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3421fdcd-fb77-4d9d-bd7a-05c6e8b4cc05", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T04:32:05.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "I'm sorry to hear about your bad experience, John. Please go ahead and share the details with me. I'll do my best to assist you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2ee18117-de4f-4286-8e86-7a07ff4b9e7a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T04:34:27.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "I booked my flight with Contoso Airways, flight number CA123, from Chicago to Los Angeles on August 10th at 10:00 AM. The flight was delayed by 3 hours without any proper communication. The airline staff was also unhelpful and rude. It really ruined my travel experience.", + "UserId": "999-665-2353", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7c122c38-8168-404b-9b12-14635f514ad7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T04:36:51.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "I understand how frustrating it can be to experience delays and encounter unhelpful staff. I apologize for the inconvenience caused. Let me check if there are any compensation options available for you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "48a2080e-4a21-4bb0-9ec0-290002d7269c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T04:37:38.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "Thank you, Mia. I appreciate your help.", + "UserId": "999-665-2353", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2b7005e6-4197-4190-b8f0-aa7d8d915605", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T04:40:31.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "After reviewing your case, John, I have contacted Contoso Airways and they have offered a travel voucher worth $200 as compensation for the delay and poor service. They will email you the voucher details shortly.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9f5c5842-4c4e-416d-8b64-88285f79464f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T04:42:27.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "That's great news, Mia! Thank you for your prompt assistance in resolving this issue. I really appreciate it.", + "UserId": "999-665-2353", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08ce1bec-50b5-4bd4-819a-0ae9bfdfb436", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T04:44:44.8162227-07:00", + "ConversationId": "36425217-7c3a-41d0-98b3-27a53a65d49c", + "Value": "You're welcome, John! I'm glad I could help. If you have any further concerns or need assistance with anything else, feel free to reach out to us. Have a great day!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-26T04:25:53.8162227-07:00", + "EndTime": "2024-06-26T04:44:44.8162227-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything that can be done.I'm sorry to hear about your bad experience, John. Please go ahead and share the details with me. I'll do my best to assist you.I booked my flight with Contoso Airways, flight number CA123, from Chicago to Los Angeles on August 10th at 10:00 AM. The flight was delayed by 3 hours without any proper communication. The airline staff was also unhelpful and rude. It really ruined my travel experience.I understand how frustrating it can be to experience delays and encounter unhelpful staff. I apologize for the inconvenience caused. Let me check if there are any compensation options available for you.Thank you, Mia. I appreciate your help.After reviewing your case, John, I have contacted Contoso Airways and they have offered a travel voucher worth $200 as compensation for the delay and poor service. They will email you the voucher details shortly.That's great news, Mia! Thank you for your prompt assistance in resolving this issue. I really appreciate it.You're welcome, John! I'm glad I could help. If you have any further concerns or need assistance with anything else, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything that can be done.I booked my flight with Contoso Airways, flight number CA123, from Chicago to Los Angeles on August 10th at 10:00 AM. The flight was delayed by 3 hours without any proper communication. The airline staff was also unhelpful and rude. It really ruined my travel experience.Thank you, Mia. I appreciate your help.That's great news, Mia! Thank you for your prompt assistance in resolving this issue. I really appreciate it.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?I'm sorry to hear about your bad experience, John. Please go ahead and share the details with me. I'll do my best to assist you.I understand how frustrating it can be to experience delays and encounter unhelpful staff. I apologize for the inconvenience caused. Let me check if there are any compensation options available for you.After reviewing your case, John, I have contacted Contoso Airways and they have offered a travel voucher worth $200 as compensation for the delay and poor service. They will email you the voucher details shortly.You're welcome, John! I'm glad I could help. If you have any further concerns or need assistance with anything else, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Mia Anderson. How can I assist you today?\nCustomer: Hi Mia, my name is John Smith. I recently traveled from Chicago to Los Angeles and I had a terrible experience. I wanted to share my feedback and see if there's anything that can be done.\nAgent: I'm sorry to hear about your bad experience, John. Please go ahead and share the details with me. I'll do my best to assist you.\nCustomer: I booked my flight with Contoso Airways, flight number CA123, from Chicago to Los Angeles on August 10th at 10:00 AM. The flight was delayed by 3 hours without any proper communication. The airline staff was also unhelpful and rude. It really ruined my travel experience.\nAgent: I understand how frustrating it can be to experience delays and encounter unhelpful staff. I apologize for the inconvenience caused. Let me check if there are any compensation options available for you.\nCustomer: Thank you, Mia. I appreciate your help.\nAgent: After reviewing your case, John, I have contacted Contoso Airways and they have offered a travel voucher worth $200 as compensation for the delay and poor service. They will email you the voucher details shortly.\nCustomer: That's great news, Mia! Thank you for your prompt assistance in resolving this issue. I really appreciate it.\nAgent: You're welcome, John! I'm glad I could help. If you have any further concerns or need assistance with anything else, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626062619.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626062619.json new file mode 100644 index 00000000..d5bf3c26 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626062619.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Southwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-111-7974", + "Conversation": { + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Messages": [ + { + "Id": "5b1bd4d0-cc96-4d7c-8dfd-ee24b5427faf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:27:24.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "Thank you for calling Woodgrove Travel Agency. My name is Emma Davis. How can I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0423c6fd-e3fe-43aa-bd6f-dd38619c290f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T06:29:28.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "Hi Emma, my name is Sophia Martinez. I recently traveled from Los Angeles to New York City with Contoso Airways, and I had a terrible experience.", + "UserId": "999-111-7974", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "02648d02-dbf6-4d95-92de-e048b7fc964d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:32:17.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "I'm sorry to hear that, Sophia. Could you please provide me with some details about what happened?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "496f25ed-e51f-48f8-bc3f-e5a5dc189068", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T06:33:25.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "The flight was delayed for over three hours, and when we finally boarded, the seats were uncomfortable and dirty. The flight attendants were also rude and unhelpful.", + "UserId": "999-111-7974", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5011f894-954d-472c-a191-fe92e139903a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:36:01.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "I understand how frustrating that must have been, Sophia. I apologize for the inconvenience caused by the delay and the poor service. Let me see what I can do to address your concerns.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d2235a41-5205-4ec0-aff0-94d9c08c4b24", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T06:36:48.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "Thank you, Emma. I appreciate your assistance.", + "UserId": "999-111-7974", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "114ec2de-2bab-404c-8c57-a75ce25925d0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:39:00.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "I've checked the flight records, and I see that your flight was Contoso Airways Flight 1234 on July 10th. I apologize for the delay. It seems there was an issue with the aircraft that caused the delay. As for the cleanliness of the seats, I will report this to the airline for further investigation.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c5ae0e7e-0a9f-4cb7-80da-3fbdbec45f96", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T06:41:26.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "Thank you, Emma. I hope the airline takes this seriously and improves their service.", + "UserId": "999-111-7974", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dc9cfe4f-cc68-4677-886d-6a61a136d18c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:43:40.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "I will make a note of your feedback, Sophia, and ensure it reaches the relevant department at Contoso Airways. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c69dc0dd-c6c2-46ea-b0c8-9cd8ee4f8d2c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T06:45:32.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "No, that's all for now. Thank you for your help, Emma.", + "UserId": "999-111-7974", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d7d752de-2f2c-47d4-afa3-7a93ed0e2f82", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T06:46:55.1618223-07:00", + "ConversationId": "023ada4b-9b08-45f8-a573-3db714409beb", + "Value": "You're welcome, Sophia. I apologize again for the inconvenience you experienced. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-26T06:26:19.1618223-07:00", + "EndTime": "2024-06-26T06:46:55.1618223-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel Agency. My name is Emma Davis. How can I assist you today?Hi Emma, my name is Sophia Martinez. I recently traveled from Los Angeles to New York City with Contoso Airways, and I had a terrible experience.I'm sorry to hear that, Sophia. Could you please provide me with some details about what happened?The flight was delayed for over three hours, and when we finally boarded, the seats were uncomfortable and dirty. The flight attendants were also rude and unhelpful.I understand how frustrating that must have been, Sophia. I apologize for the inconvenience caused by the delay and the poor service. Let me see what I can do to address your concerns.Thank you, Emma. I appreciate your assistance.I've checked the flight records, and I see that your flight was Contoso Airways Flight 1234 on July 10th. I apologize for the delay. It seems there was an issue with the aircraft that caused the delay. As for the cleanliness of the seats, I will report this to the airline for further investigation.Thank you, Emma. I hope the airline takes this seriously and improves their service.I will make a note of your feedback, Sophia, and ensure it reaches the relevant department at Contoso Airways. Is there anything else I can assist you with?No, that's all for now. Thank you for your help, Emma.You're welcome, Sophia. I apologize again for the inconvenience you experienced. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hi Emma, my name is Sophia Martinez. I recently traveled from Los Angeles to New York City with Contoso Airways, and I had a terrible experience.The flight was delayed for over three hours, and when we finally boarded, the seats were uncomfortable and dirty. The flight attendants were also rude and unhelpful.Thank you, Emma. I appreciate your assistance.Thank you, Emma. I hope the airline takes this seriously and improves their service.No, that's all for now. Thank you for your help, Emma.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel Agency. My name is Emma Davis. How can I assist you today?I'm sorry to hear that, Sophia. Could you please provide me with some details about what happened?I understand how frustrating that must have been, Sophia. I apologize for the inconvenience caused by the delay and the poor service. Let me see what I can do to address your concerns.I've checked the flight records, and I see that your flight was Contoso Airways Flight 1234 on July 10th. I apologize for the delay. It seems there was an issue with the aircraft that caused the delay. As for the cleanliness of the seats, I will report this to the airline for further investigation.I will make a note of your feedback, Sophia, and ensure it reaches the relevant department at Contoso Airways. Is there anything else I can assist you with?You're welcome, Sophia. I apologize again for the inconvenience you experienced. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel Agency. My name is Emma Davis. How can I assist you today?\nCustomer: Hi Emma, my name is Sophia Martinez. I recently traveled from Los Angeles to New York City with Contoso Airways, and I had a terrible experience.\nAgent: I'm sorry to hear that, Sophia. Could you please provide me with some details about what happened?\nCustomer: The flight was delayed for over three hours, and when we finally boarded, the seats were uncomfortable and dirty. The flight attendants were also rude and unhelpful.\nAgent: I understand how frustrating that must have been, Sophia. I apologize for the inconvenience caused by the delay and the poor service. Let me see what I can do to address your concerns.\nCustomer: Thank you, Emma. I appreciate your assistance.\nAgent: I've checked the flight records, and I see that your flight was Contoso Airways Flight 1234 on July 10th. I apologize for the delay. It seems there was an issue with the aircraft that caused the delay. As for the cleanliness of the seats, I will report this to the airline for further investigation.\nCustomer: Thank you, Emma. I hope the airline takes this seriously and improves their service.\nAgent: I will make a note of your feedback, Sophia, and ensure it reaches the relevant department at Contoso Airways. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your help, Emma.\nAgent: You're welcome, Sophia. I apologize again for the inconvenience you experienced. If you have any further concerns, please don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626082915.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626082915.json new file mode 100644 index 00000000..8618df8b --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626082915.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Ethan James", + "AgentId": "MVWR6H", + "Team": "Midwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-924-1691", + "Conversation": { + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Messages": [ + { + "Id": "1d74ec21-ceaf-4e72-bed5-6141121d590c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:29:48.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Thank you for calling Woodgrove Travel. This is Ethan James speaking. How may I assist you today?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "05397d81-7afb-4a5f-a3cf-e6051dfc1e70", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:32:06.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Hi Ethan, my name is Sarah Thompson. I recently had a trip from Chicago to New York, and I'm extremely frustrated with the service I received.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "17863a3a-f1f2-45a4-9e23-0954b5267800", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:32:54.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "I'm really sorry to hear that, Sarah. Can you please provide me with more details about what happened?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "292bf8a8-b821-4f5d-9360-dfc5a7564694", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:35:29.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Well, I booked my flight with Contoso Airways, flight number CO123, departing from Chicago on July 10th at 9:00 AM. The flight was delayed for almost three hours without any proper explanation. This caused me to miss an important business meeting in New York.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eb7e4b38-81b7-4357-bb62-4460c0490d77", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:38:12.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "I completely understand your frustration, Sarah. Flight delays can be extremely inconvenient, especially when it affects important plans. Let me check if there's any compensation or alternate solution available for you.", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "60212876-2d50-43c9-9d64-6f650b7a4407", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:39:18.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Thank you, Ethan. I appreciate your help.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aadf420f-fdaa-4a2e-bf05-da3433a3703d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:40:03.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "I apologize for the inconvenience caused, Sarah. I have checked the options available, and I can offer you a voucher for a future flight with Contoso Airways as a compensation for the delay. Additionally, I can assist you in rescheduling your missed business meeting.", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7983cfd1-09d2-4ce8-8aaf-14b348d33d18", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:41:51.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "That's a fair solution, Ethan. I would appreciate the voucher and assistance with rescheduling the meeting.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b447aee6-1b14-402c-bbdb-c1337be08f6c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:43:32.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Great, Sarah! I will process the voucher and send it to your email address. To reschedule the meeting, please provide me with the date and time that works best for you.", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "779457cf-5bf7-4dea-92b3-84359d478ea0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:44:07.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Thank you so much, Ethan. I really appreciate your understanding and assistance. The meeting can be rescheduled for July 12th at 2:00 PM.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c9cfc9da-2d2e-4fbe-9849-66e757861d02", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:45:18.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "Noted, Sarah. I will make sure the meeting is rescheduled for July 12th at 2:00 PM. You will receive the voucher shortly. Is there anything else I can assist you with?", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5430f3f2-f24d-4e7b-a09f-cdb261465dea", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T08:47:03.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "No, Ethan. That's all I needed. Thank you once again for your help and understanding.", + "UserId": "999-924-1691", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1f33e6f3-bda9-41b3-97b5-7e9eb84416c1", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T08:50:01.1962737-07:00", + "ConversationId": "dfbbd8c1-766d-432e-8a6c-0c1db477de61", + "Value": "You're welcome, Sarah. I'm glad I could assist you. If you have any further concerns or need assistance in the future, don't hesitate to reach out. Have a great day!", + "UserId": "MVWR6H", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-26T08:29:15.1962737-07:00", + "EndTime": "2024-06-26T08:50:01.1962737-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Ethan James speaking. How may I assist you today?Hi Ethan, my name is Sarah Thompson. I recently had a trip from Chicago to New York, and I'm extremely frustrated with the service I received.I'm really sorry to hear that, Sarah. Can you please provide me with more details about what happened?Well, I booked my flight with Contoso Airways, flight number CO123, departing from Chicago on July 10th at 9:00 AM. The flight was delayed for almost three hours without any proper explanation. This caused me to miss an important business meeting in New York.I completely understand your frustration, Sarah. Flight delays can be extremely inconvenient, especially when it affects important plans. Let me check if there's any compensation or alternate solution available for you.Thank you, Ethan. I appreciate your help.I apologize for the inconvenience caused, Sarah. I have checked the options available, and I can offer you a voucher for a future flight with Contoso Airways as a compensation for the delay. Additionally, I can assist you in rescheduling your missed business meeting.That's a fair solution, Ethan. I would appreciate the voucher and assistance with rescheduling the meeting.Great, Sarah! I will process the voucher and send it to your email address. To reschedule the meeting, please provide me with the date and time that works best for you.Thank you so much, Ethan. I really appreciate your understanding and assistance. The meeting can be rescheduled for July 12th at 2:00 PM.Noted, Sarah. I will make sure the meeting is rescheduled for July 12th at 2:00 PM. You will receive the voucher shortly. Is there anything else I can assist you with?No, Ethan. That's all I needed. Thank you once again for your help and understanding.You're welcome, Sarah. I'm glad I could assist you. If you have any further concerns or need assistance in the future, don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Ethan, my name is Sarah Thompson. I recently had a trip from Chicago to New York, and I'm extremely frustrated with the service I received.Well, I booked my flight with Contoso Airways, flight number CO123, departing from Chicago on July 10th at 9:00 AM. The flight was delayed for almost three hours without any proper explanation. This caused me to miss an important business meeting in New York.Thank you, Ethan. I appreciate your help.That's a fair solution, Ethan. I would appreciate the voucher and assistance with rescheduling the meeting.Thank you so much, Ethan. I really appreciate your understanding and assistance. The meeting can be rescheduled for July 12th at 2:00 PM.No, Ethan. That's all I needed. Thank you once again for your help and understanding.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Ethan James speaking. How may I assist you today?I'm really sorry to hear that, Sarah. Can you please provide me with more details about what happened?I completely understand your frustration, Sarah. Flight delays can be extremely inconvenient, especially when it affects important plans. Let me check if there's any compensation or alternate solution available for you.I apologize for the inconvenience caused, Sarah. I have checked the options available, and I can offer you a voucher for a future flight with Contoso Airways as a compensation for the delay. Additionally, I can assist you in rescheduling your missed business meeting.Great, Sarah! I will process the voucher and send it to your email address. To reschedule the meeting, please provide me with the date and time that works best for you.Noted, Sarah. I will make sure the meeting is rescheduled for July 12th at 2:00 PM. You will receive the voucher shortly. Is there anything else I can assist you with?You're welcome, Sarah. I'm glad I could assist you. If you have any further concerns or need assistance in the future, don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Ethan James speaking. How may I assist you today?\nCustomer: Hi Ethan, my name is Sarah Thompson. I recently had a trip from Chicago to New York, and I'm extremely frustrated with the service I received.\nAgent: I'm really sorry to hear that, Sarah. Can you please provide me with more details about what happened?\nCustomer: Well, I booked my flight with Contoso Airways, flight number CO123, departing from Chicago on July 10th at 9:00 AM. The flight was delayed for almost three hours without any proper explanation. This caused me to miss an important business meeting in New York.\nAgent: I completely understand your frustration, Sarah. Flight delays can be extremely inconvenient, especially when it affects important plans. Let me check if there's any compensation or alternate solution available for you.\nCustomer: Thank you, Ethan. I appreciate your help.\nAgent: I apologize for the inconvenience caused, Sarah. I have checked the options available, and I can offer you a voucher for a future flight with Contoso Airways as a compensation for the delay. Additionally, I can assist you in rescheduling your missed business meeting.\nCustomer: That's a fair solution, Ethan. I would appreciate the voucher and assistance with rescheduling the meeting.\nAgent: Great, Sarah! I will process the voucher and send it to your email address. To reschedule the meeting, please provide me with the date and time that works best for you.\nCustomer: Thank you so much, Ethan. I really appreciate your understanding and assistance. The meeting can be rescheduled for July 12th at 2:00 PM.\nAgent: Noted, Sarah. I will make sure the meeting is rescheduled for July 12th at 2:00 PM. You will receive the voucher shortly. Is there anything else I can assist you with?\nCustomer: No, Ethan. That's all I needed. Thank you once again for your help and understanding.\nAgent: You're welcome, Sarah. I'm glad I could assist you. If you have any further concerns or need assistance in the future, don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626150534.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626150534.json new file mode 100644 index 00000000..1748266f --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626150534.json @@ -0,0 +1,319 @@ +{ + "AgentName": "Zoe Lewis", + "AgentId": "G6HD7J", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-566-6342", + "Conversation": { + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Messages": [ + { + "Id": "d08ce2f8-f3b0-4fe1-954e-1ad99adfa494", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:07:25.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d4ef7813-eed5-4212-8dc3-8020d3b7b24a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:08:27.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Hi Zoe, my name is Emily Thompson. I'm planning a trip and I need some assistance in making decisions. Can you help me?", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a3cf789-7941-4192-9252-80028c56949e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:09:21.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Of course, Emily! I'm here to assist you. Where are you planning to travel from and to?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "afbfcd78-2f7d-40c5-b8cd-f4014dd67880", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:10:09.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "I'll be traveling from Los Angeles, California to New York City, New York.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8d3fe4dc-083c-449d-8b87-f605ee863dd6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:13:04.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Great choice! Let's start with the flights. We have three airlines available for this route: Contoso Airways, Northwind Airlines, and Adatum Air. Which airline preference do you have?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "07a8c00b-92f1-4b00-9457-a6e2122af5d7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:14:22.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Hmm, I'm not familiar with any of them. Could you please provide me with some options from each airline?", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6c7b1d3e-0327-41f1-9c22-83b794cb8dbb", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:16:06.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Certainly! Let me check the available options for you. Give me a moment, please.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "865a8e93-4ce8-4f43-8887-3e9d40af5afa", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:16:37.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "For your departure on August 1st, Contoso Airways has a flight CA123 departing at 8:00 AM and arriving at 2:30 PM. Northwind Airlines has a flight NW456 departing at 10:30 AM and arriving at 5:00 PM. Adatum Air has a flight AA789 departing at 12:00 PM and arriving at 6:30 PM. Which one of these departure times suits you best?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6b937fe1-f2d0-4264-8d06-c12387793329", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:19:24.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "I think the Northwind Airlines flight with departure at 10:30 AM works well for me. Please proceed with that option.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e089a2bf-ada2-4586-8515-316bb6f9553b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:20:53.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Great choice, Emily! Now let's move on to the hotel options in New York City. We have three hotels available: Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Which hotel would you like me to check for you?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "12d22c85-a162-4173-a587-a80f1fb4a8d5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:23:11.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "I've heard good things about Fabrikam Hotel. Can you please provide me with some details about it?", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6f1e6d52-37ad-44ff-8a39-1cf59bd54959", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:23:48.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Certainly! Fabrikam Hotel is a luxurious hotel located in the heart of New York City. They offer a variety of amenities including a rooftop pool, spa, and multiple dining options. I can check for room availability and provide you with the reservation details. Give me a moment, please.", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "58f7d1b9-07f9-4609-b1b9-24845ee93fd4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:24:48.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Thank you, Zoe. Take your time.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "114c2c2c-ae7a-4e6f-9a38-e91db12b8058", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:26:35.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "I have checked the availability at Fabrikam Hotel for your desired travel dates. They have a Deluxe King Room available for $350 per night. Would you like me to proceed with the reservation?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0aa80808-9f07-4c17-a31f-a9033c79c25f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:29:23.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "That sounds good to me. Please go ahead and make the reservation for me.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "87df7151-405d-48a9-afe3-27facd32dcdd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:31:54.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Excellent, Emily! I will proceed with booking the Northwind Airlines flight departing at 10:30 AM on August 1st and the Fabrikam Hotel Deluxe King Room for your stay. I'll need your personal details to complete the reservation. Could you please provide me with your full name and email address?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0209cfcb-24e2-40cc-bea3-97f82cfb2af7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:32:49.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Sure, my full name is Emily Thompson and my email address is emily@example.com.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a576a3e0-aa71-407b-962b-c21e64d15d95", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:34:50.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "Thank you, Emily. I have all the information I need to finalize your reservation. You will receive an email confirmation shortly with all the details. Is there anything else I can assist you with?", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c91da059-6703-42da-82da-7dfa46d43f95", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T15:37:42.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "No, that's all. Thank you so much for your help, Zoe! I really appreciate it.", + "UserId": "999-566-6342", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aabeeae3-f076-4e9a-b0dc-311a9a898c22", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T15:40:02.854936-07:00", + "ConversationId": "ea4a717f-bc20-4fcd-9bfb-80d6c834e4ca", + "Value": "You're welcome, Emily! I'm glad I could assist you. Have a wonderful trip to New York City, and if you have any further questions, feel free to reach out to us. Have a great day!", + "UserId": "G6HD7J", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-26T15:05:34.854936-07:00", + "EndTime": "2024-06-26T15:40:02.854936-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?Hi Zoe, my name is Emily Thompson. I'm planning a trip and I need some assistance in making decisions. Can you help me?Of course, Emily! I'm here to assist you. Where are you planning to travel from and to?I'll be traveling from Los Angeles, California to New York City, New York.Great choice! Let's start with the flights. We have three airlines available for this route: Contoso Airways, Northwind Airlines, and Adatum Air. Which airline preference do you have?Hmm, I'm not familiar with any of them. Could you please provide me with some options from each airline?Certainly! Let me check the available options for you. Give me a moment, please.For your departure on August 1st, Contoso Airways has a flight CA123 departing at 8:00 AM and arriving at 2:30 PM. Northwind Airlines has a flight NW456 departing at 10:30 AM and arriving at 5:00 PM. Adatum Air has a flight AA789 departing at 12:00 PM and arriving at 6:30 PM. Which one of these departure times suits you best?I think the Northwind Airlines flight with departure at 10:30 AM works well for me. Please proceed with that option.Great choice, Emily! Now let's move on to the hotel options in New York City. We have three hotels available: Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Which hotel would you like me to check for you?I've heard good things about Fabrikam Hotel. Can you please provide me with some details about it?Certainly! Fabrikam Hotel is a luxurious hotel located in the heart of New York City. They offer a variety of amenities including a rooftop pool, spa, and multiple dining options. I can check for room availability and provide you with the reservation details. Give me a moment, please.Thank you, Zoe. Take your time.I have checked the availability at Fabrikam Hotel for your desired travel dates. They have a Deluxe King Room available for $350 per night. Would you like me to proceed with the reservation?That sounds good to me. Please go ahead and make the reservation for me.Excellent, Emily! I will proceed with booking the Northwind Airlines flight departing at 10:30 AM on August 1st and the Fabrikam Hotel Deluxe King Room for your stay. I'll need your personal details to complete the reservation. Could you please provide me with your full name and email address?Sure, my full name is Emily Thompson and my email address is emily@example.com.Thank you, Emily. I have all the information I need to finalize your reservation. You will receive an email confirmation shortly with all the details. Is there anything else I can assist you with?No, that's all. Thank you so much for your help, Zoe! I really appreciate it.You're welcome, Emily! I'm glad I could assist you. Have a wonderful trip to New York City, and if you have any further questions, feel free to reach out to us. Have a great day!", + "Merged_content_user": "Hi Zoe, my name is Emily Thompson. I'm planning a trip and I need some assistance in making decisions. Can you help me?I'll be traveling from Los Angeles, California to New York City, New York.Hmm, I'm not familiar with any of them. Could you please provide me with some options from each airline?I think the Northwind Airlines flight with departure at 10:30 AM works well for me. Please proceed with that option.I've heard good things about Fabrikam Hotel. Can you please provide me with some details about it?Thank you, Zoe. Take your time.That sounds good to me. Please go ahead and make the reservation for me.Sure, my full name is Emily Thompson and my email address is emily@example.com.No, that's all. Thank you so much for your help, Zoe! I really appreciate it.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?Of course, Emily! I'm here to assist you. Where are you planning to travel from and to?Great choice! Let's start with the flights. We have three airlines available for this route: Contoso Airways, Northwind Airlines, and Adatum Air. Which airline preference do you have?Certainly! Let me check the available options for you. Give me a moment, please.For your departure on August 1st, Contoso Airways has a flight CA123 departing at 8:00 AM and arriving at 2:30 PM. Northwind Airlines has a flight NW456 departing at 10:30 AM and arriving at 5:00 PM. Adatum Air has a flight AA789 departing at 12:00 PM and arriving at 6:30 PM. Which one of these departure times suits you best?Great choice, Emily! Now let's move on to the hotel options in New York City. We have three hotels available: Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Which hotel would you like me to check for you?Certainly! Fabrikam Hotel is a luxurious hotel located in the heart of New York City. They offer a variety of amenities including a rooftop pool, spa, and multiple dining options. I can check for room availability and provide you with the reservation details. Give me a moment, please.I have checked the availability at Fabrikam Hotel for your desired travel dates. They have a Deluxe King Room available for $350 per night. Would you like me to proceed with the reservation?Excellent, Emily! I will proceed with booking the Northwind Airlines flight departing at 10:30 AM on August 1st and the Fabrikam Hotel Deluxe King Room for your stay. I'll need your personal details to complete the reservation. Could you please provide me with your full name and email address?Thank you, Emily. I have all the information I need to finalize your reservation. You will receive an email confirmation shortly with all the details. Is there anything else I can assist you with?You're welcome, Emily! I'm glad I could assist you. Have a wonderful trip to New York City, and if you have any further questions, feel free to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. This is Zoe Lewis. How can I assist you today?\nCustomer: Hi Zoe, my name is Emily Thompson. I'm planning a trip and I need some assistance in making decisions. Can you help me?\nAgent: Of course, Emily! I'm here to assist you. Where are you planning to travel from and to?\nCustomer: I'll be traveling from Los Angeles, California to New York City, New York.\nAgent: Great choice! Let's start with the flights. We have three airlines available for this route: Contoso Airways, Northwind Airlines, and Adatum Air. Which airline preference do you have?\nCustomer: Hmm, I'm not familiar with any of them. Could you please provide me with some options from each airline?\nAgent: Certainly! Let me check the available options for you. Give me a moment, please.\nAgent: For your departure on August 1st, Contoso Airways has a flight CA123 departing at 8:00 AM and arriving at 2:30 PM. Northwind Airlines has a flight NW456 departing at 10:30 AM and arriving at 5:00 PM. Adatum Air has a flight AA789 departing at 12:00 PM and arriving at 6:30 PM. Which one of these departure times suits you best?\nCustomer: I think the Northwind Airlines flight with departure at 10:30 AM works well for me. Please proceed with that option.\nAgent: Great choice, Emily! Now let's move on to the hotel options in New York City. We have three hotels available: Fabrikam Hotel, Adventure Lodge, and Lamna Suites. Which hotel would you like me to check for you?\nCustomer: I've heard good things about Fabrikam Hotel. Can you please provide me with some details about it?\nAgent: Certainly! Fabrikam Hotel is a luxurious hotel located in the heart of New York City. They offer a variety of amenities including a rooftop pool, spa, and multiple dining options. I can check for room availability and provide you with the reservation details. Give me a moment, please.\nCustomer: Thank you, Zoe. Take your time.\nAgent: I have checked the availability at Fabrikam Hotel for your desired travel dates. They have a Deluxe King Room available for $350 per night. Would you like me to proceed with the reservation?\nCustomer: That sounds good to me. Please go ahead and make the reservation for me.\nAgent: Excellent, Emily! I will proceed with booking the Northwind Airlines flight departing at 10:30 AM on August 1st and the Fabrikam Hotel Deluxe King Room for your stay. I'll need your personal details to complete the reservation. Could you please provide me with your full name and email address?\nCustomer: Sure, my full name is Emily Thompson and my email address is emily@example.com.\nAgent: Thank you, Emily. I have all the information I need to finalize your reservation. You will receive an email confirmation shortly with all the details. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you so much for your help, Zoe! I really appreciate it.\nAgent: You're welcome, Emily! I'm glad I could assist you. Have a wonderful trip to New York City, and if you have any further questions, feel free to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626202342.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626202342.json new file mode 100644 index 00000000..7443e685 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240626202342.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Olivia Brown", + "AgentId": "J8BS3X", + "Team": "Southeast", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-541-1704", + "Conversation": { + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Messages": [ + { + "Id": "05186128-6578-4283-80c6-d6f31f9104ff", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:25:05.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Thank you for calling Woodgrove Travel. My name is Olivia Brown. How may I assist you today?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "83fd3e5d-59eb-4d8d-bee8-524103c98b2a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:26:15.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Hi Olivia, my name is Sarah Johnson. I recently took a trip from Boston to Miami and I had a terrible experience with the airline and hotel. I wanted to share my complaint and see if there's anything that can be done.", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a9d51d07-d726-48ed-9f40-3b25968d1c20", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:27:16.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "I'm sorry to hear that, Sarah. Could you please provide me with more details about what happened?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9356977b-2afb-4e2e-9492-e528d173adb0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:28:36.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Sure, so the flight was with Contoso Airways, flight number CA123, departing from Boston on April 10th at 8:00 AM. The flight was delayed for over 3 hours without any proper explanation or updates. It caused a lot of inconvenience and I missed an important business meeting in Miami.", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b763757d-4f94-443f-a794-42ad44f0c012", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:29:13.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "I understand how frustrating that must have been, Sarah. I apologize for the inconvenience caused by the delay. Let me check if there's any compensation available for the delay. Could you please provide me with your reservation number?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a53de23f-9753-473d-a40b-c79532a42c15", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:30:52.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Unfortunately, I don't have the reservation number with me right now. Is there any way you can look it up with my name and flight details?", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "512f892d-29c7-4e88-8d69-a6580e85320e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:32:36.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Of course, Sarah. Please bear with me for a moment while I check the details for you.", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f43e3f15-f821-453a-be94-21d07b3fddad", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:34:43.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Thank you, Olivia.", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "88263e45-2667-4ced-a132-ebd41a003b8b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:36:58.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "I found your reservation, Sarah. The compensation for the delay is not available in this case as it doesn't meet the criteria set by the airline. However, I understand the importance of your business meeting and the inconvenience caused. I will escalate your complaint to the airline's customer service department and request a review of your case. They will reach out to you within the next 48 hours to address your concerns directly. Is there anything else I can assist you with?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6fc21bde-4b95-4f57-9bbb-b89c47fba4c3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:39:04.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "Thank you, Olivia. I appreciate your help and understanding. As for the hotel, I stayed at the Fabrikam Hotel in Miami from April 10th to April 15th. The room was not properly cleaned, the service was poor, and the noise level was unbearable. It was a terrible experience overall.", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ad634207-b04f-4cb7-b0d5-1da2ca89ef2e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:39:34.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. I will also forward your complaint to our hotel department. They will investigate the matter and contact you directly to resolve the issue. Rest assured, your feedback will be taken seriously. Is there anything else I can assist you with?", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8d973d30-e1e5-4570-a67c-cc6bfcde8da7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-26T20:41:48.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "No, that's all for now. Thank you for your assistance, Olivia.", + "UserId": "999-541-1704", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "91178411-e581-4564-aa5f-eca27a896276", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-26T20:42:54.7613768-07:00", + "ConversationId": "62ab0f5b-839d-41f7-884e-6f6878c33533", + "Value": "You're welcome, Sarah. I apologize again for the inconvenience you faced during your trip. We will do our best to address your concerns. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "UserId": "J8BS3X", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-26T20:23:42.7613768-07:00", + "EndTime": "2024-06-26T20:42:54.7613768-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Olivia Brown. How may I assist you today?Hi Olivia, my name is Sarah Johnson. I recently took a trip from Boston to Miami and I had a terrible experience with the airline and hotel. I wanted to share my complaint and see if there's anything that can be done.I'm sorry to hear that, Sarah. Could you please provide me with more details about what happened?Sure, so the flight was with Contoso Airways, flight number CA123, departing from Boston on April 10th at 8:00 AM. The flight was delayed for over 3 hours without any proper explanation or updates. It caused a lot of inconvenience and I missed an important business meeting in Miami.I understand how frustrating that must have been, Sarah. I apologize for the inconvenience caused by the delay. Let me check if there's any compensation available for the delay. Could you please provide me with your reservation number?Unfortunately, I don't have the reservation number with me right now. Is there any way you can look it up with my name and flight details?Of course, Sarah. Please bear with me for a moment while I check the details for you.Thank you, Olivia.I found your reservation, Sarah. The compensation for the delay is not available in this case as it doesn't meet the criteria set by the airline. However, I understand the importance of your business meeting and the inconvenience caused. I will escalate your complaint to the airline's customer service department and request a review of your case. They will reach out to you within the next 48 hours to address your concerns directly. Is there anything else I can assist you with?Thank you, Olivia. I appreciate your help and understanding. As for the hotel, I stayed at the Fabrikam Hotel in Miami from April 10th to April 15th. The room was not properly cleaned, the service was poor, and the noise level was unbearable. It was a terrible experience overall.I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. I will also forward your complaint to our hotel department. They will investigate the matter and contact you directly to resolve the issue. Rest assured, your feedback will be taken seriously. Is there anything else I can assist you with?No, that's all for now. Thank you for your assistance, Olivia.You're welcome, Sarah. I apologize again for the inconvenience you faced during your trip. We will do our best to address your concerns. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Merged_content_user": "Hi Olivia, my name is Sarah Johnson. I recently took a trip from Boston to Miami and I had a terrible experience with the airline and hotel. I wanted to share my complaint and see if there's anything that can be done.Sure, so the flight was with Contoso Airways, flight number CA123, departing from Boston on April 10th at 8:00 AM. The flight was delayed for over 3 hours without any proper explanation or updates. It caused a lot of inconvenience and I missed an important business meeting in Miami.Unfortunately, I don't have the reservation number with me right now. Is there any way you can look it up with my name and flight details?Thank you, Olivia.Thank you, Olivia. I appreciate your help and understanding. As for the hotel, I stayed at the Fabrikam Hotel in Miami from April 10th to April 15th. The room was not properly cleaned, the service was poor, and the noise level was unbearable. It was a terrible experience overall.No, that's all for now. Thank you for your assistance, Olivia.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Olivia Brown. How may I assist you today?I'm sorry to hear that, Sarah. Could you please provide me with more details about what happened?I understand how frustrating that must have been, Sarah. I apologize for the inconvenience caused by the delay. Let me check if there's any compensation available for the delay. Could you please provide me with your reservation number?Of course, Sarah. Please bear with me for a moment while I check the details for you.I found your reservation, Sarah. The compensation for the delay is not available in this case as it doesn't meet the criteria set by the airline. However, I understand the importance of your business meeting and the inconvenience caused. I will escalate your complaint to the airline's customer service department and request a review of your case. They will reach out to you within the next 48 hours to address your concerns directly. Is there anything else I can assist you with?I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. I will also forward your complaint to our hotel department. They will investigate the matter and contact you directly to resolve the issue. Rest assured, your feedback will be taken seriously. Is there anything else I can assist you with?You're welcome, Sarah. I apologize again for the inconvenience you faced during your trip. We will do our best to address your concerns. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Olivia Brown. How may I assist you today?\nCustomer: Hi Olivia, my name is Sarah Johnson. I recently took a trip from Boston to Miami and I had a terrible experience with the airline and hotel. I wanted to share my complaint and see if there's anything that can be done.\nAgent: I'm sorry to hear that, Sarah. Could you please provide me with more details about what happened?\nCustomer: Sure, so the flight was with Contoso Airways, flight number CA123, departing from Boston on April 10th at 8:00 AM. The flight was delayed for over 3 hours without any proper explanation or updates. It caused a lot of inconvenience and I missed an important business meeting in Miami.\nAgent: I understand how frustrating that must have been, Sarah. I apologize for the inconvenience caused by the delay. Let me check if there's any compensation available for the delay. Could you please provide me with your reservation number?\nCustomer: Unfortunately, I don't have the reservation number with me right now. Is there any way you can look it up with my name and flight details?\nAgent: Of course, Sarah. Please bear with me for a moment while I check the details for you.\nCustomer: Thank you, Olivia.\nAgent: I found your reservation, Sarah. The compensation for the delay is not available in this case as it doesn't meet the criteria set by the airline. However, I understand the importance of your business meeting and the inconvenience caused. I will escalate your complaint to the airline's customer service department and request a review of your case. They will reach out to you within the next 48 hours to address your concerns directly. Is there anything else I can assist you with?\nCustomer: Thank you, Olivia. I appreciate your help and understanding. As for the hotel, I stayed at the Fabrikam Hotel in Miami from April 10th to April 15th. The room was not properly cleaned, the service was poor, and the noise level was unbearable. It was a terrible experience overall.\nAgent: I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. I will also forward your complaint to our hotel department. They will investigate the matter and contact you directly to resolve the issue. Rest assured, your feedback will be taken seriously. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your assistance, Olivia.\nAgent: You're welcome, Sarah. I apologize again for the inconvenience you faced during your trip. We will do our best to address your concerns. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627013128.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627013128.json new file mode 100644 index 00000000..1bc4650c --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627013128.json @@ -0,0 +1,289 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-557-6233", + "Conversation": { + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Messages": [ + { + "Id": "ca916c45-a21f-4769-8308-092ff041c070", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:34:06.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "305246b0-b27d-4b3e-a3f2-071798944b04", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:35:53.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Hi Isaac, my name is Laura Collins. I'm planning a trip from Chicago to Los Angeles for a family vacation. I'm having trouble making some decisions and would like your assistance.", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "33c778bd-46bf-4397-92e0-c934e757392d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:38:24.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Of course, Laura! I'm here to help. Are there any specific concerns or preferences you have for your trip?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "73437d60-95ff-45ff-801f-7603e6f31ad9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:41:22.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Well, I'm looking for a hotel near the beach in Los Angeles. Do you have any recommendations?", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c2405352-0ffb-42ba-86f0-af3c27e40d39", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:43:49.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Certainly, Laura. How about the Fabrikam Hotel? It's located right next to the beach and has excellent reviews. I can book a reservation for you if you'd like.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c31c5478-f6f4-4913-a757-594cf41bb6e7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:46:34.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "That sounds great, Isaac! Please go ahead and book the Fabrikam Hotel for me.", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b7ee0572-bcb3-405f-b3fd-5887b381dbe8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:47:13.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Alright, Laura. I've successfully booked a reservation for you at the Fabrikam Hotel. Your reservation number is ABC123456. You'll be staying from August 1st to August 7th. Is there anything else you need assistance with?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "58b17422-bafc-448f-aafa-706f5fea4e34", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:47:55.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Actually, I also need to book a flight from Chicago to Los Angeles. Do you have any recommendations for airlines?", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb46586e-3c63-4b55-82ca-6b411757f4e8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:50:08.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Certainly, Laura. We have a few options available. We have flights with Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which one would you prefer?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "81e2c699-892c-48e7-ae08-384ac1aa7450", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:52:22.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Hmm, I'm not sure. Can you provide me with some details about each airline?", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bd7aea22-1109-4472-a225-5e8b534a8404", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T01:55:08.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Contoso Airways offers a comfortable flying experience with complimentary meals and entertainment. Northwind Airlines is known for their excellent customer service and on-time departures. Adatum Air is a budget-friendly option with competitive prices. Bellows Air provides a luxurious flying experience with spacious seating and premium amenities. Tailwind Airways offers a unique and personalized travel experience. I hope these details help you in making a decision.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a2804581-9eaf-4b53-9930-d426d78f1a67", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T01:57:57.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Thank you, Isaac. I think I'll go with Contoso Airways for the flight. Can you check for availability on August 1st in the morning?", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "84d5860b-24cf-4892-bfad-cecf15970bc5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T02:00:32.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Absolutely, Laura. Let me check the availability for you. Please wait a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bfd31726-7cfb-4187-9fec-50203059ef5d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T02:01:06.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "Good news, Laura! There are seats available on Contoso Airways Flight 123 departing from Chicago at 9:00 AM on August 1st. Would you like me to proceed with booking this flight for you?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4a4f036b-532f-4583-a5da-707f6e5da157", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T02:01:59.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "That's perfect, Isaac. Please go ahead and book the Contoso Airways Flight 123 for me. Thank you for your help!", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7a8e614c-43ac-4153-b655-2bc4d0435010", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T02:04:10.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "You're welcome, Laura! I've successfully booked a seat for you on Contoso Airways Flight 123. Your departure from Chicago is scheduled for 9:00 AM on August 1st. Is there anything else I can assist you with?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7d955474-cf69-443b-a82a-049c346e86eb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T02:06:24.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "No, that's all, Isaac. Thank you for your assistance. I really appreciate it!", + "UserId": "999-557-6233", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "801cc376-ce75-4de2-9881-1579f6f3f63b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T02:07:49.3640665-07:00", + "ConversationId": "7aab6260-2121-4505-a912-45cd28f58d04", + "Value": "You're welcome, Laura! If you have any more questions or need further assistance, feel free to reach out. Have a fantastic trip to Los Angeles!", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-27T01:31:28.3640665-07:00", + "EndTime": "2024-06-27T02:07:49.3640665-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Hi Isaac, my name is Laura Collins. I'm planning a trip from Chicago to Los Angeles for a family vacation. I'm having trouble making some decisions and would like your assistance.Of course, Laura! I'm here to help. Are there any specific concerns or preferences you have for your trip?Well, I'm looking for a hotel near the beach in Los Angeles. Do you have any recommendations?Certainly, Laura. How about the Fabrikam Hotel? It's located right next to the beach and has excellent reviews. I can book a reservation for you if you'd like.That sounds great, Isaac! Please go ahead and book the Fabrikam Hotel for me.Alright, Laura. I've successfully booked a reservation for you at the Fabrikam Hotel. Your reservation number is ABC123456. You'll be staying from August 1st to August 7th. Is there anything else you need assistance with?Actually, I also need to book a flight from Chicago to Los Angeles. Do you have any recommendations for airlines?Certainly, Laura. We have a few options available. We have flights with Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which one would you prefer?Hmm, I'm not sure. Can you provide me with some details about each airline?Contoso Airways offers a comfortable flying experience with complimentary meals and entertainment. Northwind Airlines is known for their excellent customer service and on-time departures. Adatum Air is a budget-friendly option with competitive prices. Bellows Air provides a luxurious flying experience with spacious seating and premium amenities. Tailwind Airways offers a unique and personalized travel experience. I hope these details help you in making a decision.Thank you, Isaac. I think I'll go with Contoso Airways for the flight. Can you check for availability on August 1st in the morning?Absolutely, Laura. Let me check the availability for you. Please wait a moment.Good news, Laura! There are seats available on Contoso Airways Flight 123 departing from Chicago at 9:00 AM on August 1st. Would you like me to proceed with booking this flight for you?That's perfect, Isaac. Please go ahead and book the Contoso Airways Flight 123 for me. Thank you for your help!You're welcome, Laura! I've successfully booked a seat for you on Contoso Airways Flight 123. Your departure from Chicago is scheduled for 9:00 AM on August 1st. Is there anything else I can assist you with?No, that's all, Isaac. Thank you for your assistance. I really appreciate it!You're welcome, Laura! If you have any more questions or need further assistance, feel free to reach out. Have a fantastic trip to Los Angeles!", + "Merged_content_user": "Hi Isaac, my name is Laura Collins. I'm planning a trip from Chicago to Los Angeles for a family vacation. I'm having trouble making some decisions and would like your assistance.Well, I'm looking for a hotel near the beach in Los Angeles. Do you have any recommendations?That sounds great, Isaac! Please go ahead and book the Fabrikam Hotel for me.Actually, I also need to book a flight from Chicago to Los Angeles. Do you have any recommendations for airlines?Hmm, I'm not sure. Can you provide me with some details about each airline?Thank you, Isaac. I think I'll go with Contoso Airways for the flight. Can you check for availability on August 1st in the morning?That's perfect, Isaac. Please go ahead and book the Contoso Airways Flight 123 for me. Thank you for your help!No, that's all, Isaac. Thank you for your assistance. I really appreciate it!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?Of course, Laura! I'm here to help. Are there any specific concerns or preferences you have for your trip?Certainly, Laura. How about the Fabrikam Hotel? It's located right next to the beach and has excellent reviews. I can book a reservation for you if you'd like.Alright, Laura. I've successfully booked a reservation for you at the Fabrikam Hotel. Your reservation number is ABC123456. You'll be staying from August 1st to August 7th. Is there anything else you need assistance with?Certainly, Laura. We have a few options available. We have flights with Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which one would you prefer?Contoso Airways offers a comfortable flying experience with complimentary meals and entertainment. Northwind Airlines is known for their excellent customer service and on-time departures. Adatum Air is a budget-friendly option with competitive prices. Bellows Air provides a luxurious flying experience with spacious seating and premium amenities. Tailwind Airways offers a unique and personalized travel experience. I hope these details help you in making a decision.Absolutely, Laura. Let me check the availability for you. Please wait a moment.Good news, Laura! There are seats available on Contoso Airways Flight 123 departing from Chicago at 9:00 AM on August 1st. Would you like me to proceed with booking this flight for you?You're welcome, Laura! I've successfully booked a seat for you on Contoso Airways Flight 123. Your departure from Chicago is scheduled for 9:00 AM on August 1st. Is there anything else I can assist you with?You're welcome, Laura! If you have any more questions or need further assistance, feel free to reach out. Have a fantastic trip to Los Angeles!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isaac Wright. How may I assist you today?\nCustomer: Hi Isaac, my name is Laura Collins. I'm planning a trip from Chicago to Los Angeles for a family vacation. I'm having trouble making some decisions and would like your assistance.\nAgent: Of course, Laura! I'm here to help. Are there any specific concerns or preferences you have for your trip?\nCustomer: Well, I'm looking for a hotel near the beach in Los Angeles. Do you have any recommendations?\nAgent: Certainly, Laura. How about the Fabrikam Hotel? It's located right next to the beach and has excellent reviews. I can book a reservation for you if you'd like.\nCustomer: That sounds great, Isaac! Please go ahead and book the Fabrikam Hotel for me.\nAgent: Alright, Laura. I've successfully booked a reservation for you at the Fabrikam Hotel. Your reservation number is ABC123456. You'll be staying from August 1st to August 7th. Is there anything else you need assistance with?\nCustomer: Actually, I also need to book a flight from Chicago to Los Angeles. Do you have any recommendations for airlines?\nAgent: Certainly, Laura. We have a few options available. We have flights with Contoso Airways, Northwind Airlines, Adatum Air, Bellows Air, and Tailwind Airways. Which one would you prefer?\nCustomer: Hmm, I'm not sure. Can you provide me with some details about each airline?\nAgent: Contoso Airways offers a comfortable flying experience with complimentary meals and entertainment. Northwind Airlines is known for their excellent customer service and on-time departures. Adatum Air is a budget-friendly option with competitive prices. Bellows Air provides a luxurious flying experience with spacious seating and premium amenities. Tailwind Airways offers a unique and personalized travel experience. I hope these details help you in making a decision.\nCustomer: Thank you, Isaac. I think I'll go with Contoso Airways for the flight. Can you check for availability on August 1st in the morning?\nAgent: Absolutely, Laura. Let me check the availability for you. Please wait a moment.\nAgent: Good news, Laura! There are seats available on Contoso Airways Flight 123 departing from Chicago at 9:00 AM on August 1st. Would you like me to proceed with booking this flight for you?\nCustomer: That's perfect, Isaac. Please go ahead and book the Contoso Airways Flight 123 for me. Thank you for your help!\nAgent: You're welcome, Laura! I've successfully booked a seat for you on Contoso Airways Flight 123. Your departure from Chicago is scheduled for 9:00 AM on August 1st. Is there anything else I can assist you with?\nCustomer: No, that's all, Isaac. Thank you for your assistance. I really appreciate it!\nAgent: You're welcome, Laura! If you have any more questions or need further assistance, feel free to reach out. Have a fantastic trip to Los Angeles!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627092419.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627092419.json new file mode 100644 index 00000000..c66e4231 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627092419.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Sophia Moore", + "AgentId": "6SYKT5", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-596-6144", + "Conversation": { + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Messages": [ + { + "Id": "43b4e277-3cd4-47e0-945b-fa42de60ca90", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:26:51.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "Thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "29d1fba5-fed6-461c-a396-149eeadeea47", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:29:36.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "Hello, Sophia. This is John Smith. I'm calling to complain about my recent trip to New York City.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c42b267d-c874-4011-bc65-ab1664362923", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:30:07.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "I'm sorry to hear that, John. Could you please provide me with more details about what went wrong?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "adee18e2-e2d8-4e7d-9e97-cb885c224879", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:31:41.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "Well, I booked my flight with Contoso Airways and it was delayed for over 3 hours. This caused me to miss an important meeting in New York City.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff739424-890c-4c81-9f13-557727f92fc4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:32:25.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "That sounds frustrating, John. I apologize for the inconvenience caused by the flight delay. Let me check if there's anything I can do to assist you.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "158d09ea-5840-41c8-8fb2-c5f369970889", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:33:31.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "Thank you, Sophia. I appreciate your help.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5877ab64-5f39-4389-bad8-0230a67c7b6b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:36:03.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "I understand the importance of your meeting, John. Let me see if I can arrange a refund for the inconvenience caused by the flight delay.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8c1eb21e-0c18-424a-a3ee-baf011773ddf", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:38:33.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "That would be great, Sophia. I really hope something can be done about this.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "baa23d41-e0ba-450d-9c8c-578f48b72448", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:41:04.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "I've reviewed your booking, John. I will contact Contoso Airways on your behalf to request a refund for the delayed flight. I will keep you updated on the progress.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d411dcd5-c456-4dac-a76c-ff0094405fbc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:43:44.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "Thank you so much, Sophia. I appreciate your assistance with this matter.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "14118547-ee0a-468e-971d-d56729446149", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:45:06.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "You're welcome, John. I will do my best to resolve this issue for you. Is there anything else I can assist you with?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f08cf76e-6bf8-4987-9fec-0d1e1b3c591b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T09:47:15.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "No, that's all for now. Thank you for your help, Sophia.", + "UserId": "999-596-6144", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1709d7b2-0c4c-48a9-b210-4594d26830f8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T09:47:56.9507967-07:00", + "ConversationId": "6d2ca2a9-a5f2-4c95-bc2f-9988a4ede0f4", + "Value": "You're welcome, John. If you have any further concerns, don't hesitate to reach out to us. Have a great day!", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-27T09:24:19.9507967-07:00", + "EndTime": "2024-06-27T09:47:56.9507967-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?Hello, Sophia. This is John Smith. I'm calling to complain about my recent trip to New York City.I'm sorry to hear that, John. Could you please provide me with more details about what went wrong?Well, I booked my flight with Contoso Airways and it was delayed for over 3 hours. This caused me to miss an important meeting in New York City.That sounds frustrating, John. I apologize for the inconvenience caused by the flight delay. Let me check if there's anything I can do to assist you.Thank you, Sophia. I appreciate your help.I understand the importance of your meeting, John. Let me see if I can arrange a refund for the inconvenience caused by the flight delay.That would be great, Sophia. I really hope something can be done about this.I've reviewed your booking, John. I will contact Contoso Airways on your behalf to request a refund for the delayed flight. I will keep you updated on the progress.Thank you so much, Sophia. I appreciate your assistance with this matter.You're welcome, John. I will do my best to resolve this issue for you. Is there anything else I can assist you with?No, that's all for now. Thank you for your help, Sophia.You're welcome, John. If you have any further concerns, don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hello, Sophia. This is John Smith. I'm calling to complain about my recent trip to New York City.Well, I booked my flight with Contoso Airways and it was delayed for over 3 hours. This caused me to miss an important meeting in New York City.Thank you, Sophia. I appreciate your help.That would be great, Sophia. I really hope something can be done about this.Thank you so much, Sophia. I appreciate your assistance with this matter.No, that's all for now. Thank you for your help, Sophia.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?I'm sorry to hear that, John. Could you please provide me with more details about what went wrong?That sounds frustrating, John. I apologize for the inconvenience caused by the flight delay. Let me check if there's anything I can do to assist you.I understand the importance of your meeting, John. Let me see if I can arrange a refund for the inconvenience caused by the flight delay.I've reviewed your booking, John. I will contact Contoso Airways on your behalf to request a refund for the delayed flight. I will keep you updated on the progress.You're welcome, John. I will do my best to resolve this issue for you. Is there anything else I can assist you with?You're welcome, John. If you have any further concerns, don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?\nCustomer: Hello, Sophia. This is John Smith. I'm calling to complain about my recent trip to New York City.\nAgent: I'm sorry to hear that, John. Could you please provide me with more details about what went wrong?\nCustomer: Well, I booked my flight with Contoso Airways and it was delayed for over 3 hours. This caused me to miss an important meeting in New York City.\nAgent: That sounds frustrating, John. I apologize for the inconvenience caused by the flight delay. Let me check if there's anything I can do to assist you.\nCustomer: Thank you, Sophia. I appreciate your help.\nAgent: I understand the importance of your meeting, John. Let me see if I can arrange a refund for the inconvenience caused by the flight delay.\nCustomer: That would be great, Sophia. I really hope something can be done about this.\nAgent: I've reviewed your booking, John. I will contact Contoso Airways on your behalf to request a refund for the delayed flight. I will keep you updated on the progress.\nCustomer: Thank you so much, Sophia. I appreciate your assistance with this matter.\nAgent: You're welcome, John. I will do my best to resolve this issue for you. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your help, Sophia.\nAgent: You're welcome, John. If you have any further concerns, don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627112706.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627112706.json new file mode 100644 index 00000000..539656f8 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240627112706.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Isaac Wright", + "AgentId": "AFRZLT", + "Team": "Southeast", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-195-7823", + "Conversation": { + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Messages": [ + { + "Id": "74b7c19e-495e-4b77-82ff-cfc782588133", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:29:16.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a0a1d873-4920-42f1-9260-14b99f2fedcc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:30:04.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Hi, Isaac. My name is Emily Davis. I'm looking to plan a trip with my family. Can you help me with that?", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1de9c64f-03e7-43f5-a3bf-6b23c44f3efd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:31:27.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Of course, Emily! I'd be happy to assist you with your travel plans. Where are you planning to go?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "36942890-4107-4700-99c2-2e0cd2c67817", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:33:48.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "We're thinking about going from Boston, Massachusetts to San Francisco, California.", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "eec0a0cb-bd7e-4bec-bd08-744b59a956d2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:35:24.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "That sounds like a great trip! When are you planning to travel?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "643f14a8-277f-4385-ac6f-37f4852ff09e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:37:25.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "We're looking to travel in September, around the second week.", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6329ce4c-7a84-4f5a-804b-219eb89d90a0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:38:54.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Okay, let me check for available options for your trip. Please bear with me for a moment.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d34654e7-34b9-4ee7-8fd3-ac8d8db5ee14", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:40:05.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Sure, take your time.", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "22d56f27-055e-498d-9748-52c1699640fa", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:41:54.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "I've found a few options for your trip. For flights, we have Contoso Airways with flight CA123 departing from Boston on September 10th at 9:00 AM, arriving in San Francisco at 12:00 PM. Another option is Tailwind Airways with flight TW456 departing from Boston on September 12th at 11:00 AM, arriving in San Francisco at 2:00 PM. Which one would you prefer?", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "475275ee-78bb-4303-a285-841e3fb68373", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:42:55.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Hmm, both options seem good. Let me discuss with my family and get back to you.", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff3cbb22-20c8-4614-97bf-3702f66459d8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:45:50.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Take your time, Emily. Once you have decided, just give us a call back and we'll proceed with the booking.", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9090a753-6a57-45f0-b88d-7dcc0ea5af9a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-27T11:48:16.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "Thank you, Isaac. I appreciate your help. I'll get back to you soon.", + "UserId": "999-195-7823", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9ba636cc-0af7-41bc-8716-8f615bca0a55", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-27T11:48:59.9058676-07:00", + "ConversationId": "e9491454-bd9f-4eb5-b8b8-cdfaa6060545", + "Value": "You're welcome, Emily! I'll be here whenever you're ready. Have a great day!", + "UserId": "AFRZLT", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-27T11:27:06.9058676-07:00", + "EndTime": "2024-06-27T11:48:59.9058676-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?Hi, Isaac. My name is Emily Davis. I'm looking to plan a trip with my family. Can you help me with that?Of course, Emily! I'd be happy to assist you with your travel plans. Where are you planning to go?We're thinking about going from Boston, Massachusetts to San Francisco, California.That sounds like a great trip! When are you planning to travel?We're looking to travel in September, around the second week.Okay, let me check for available options for your trip. Please bear with me for a moment.Sure, take your time.I've found a few options for your trip. For flights, we have Contoso Airways with flight CA123 departing from Boston on September 10th at 9:00 AM, arriving in San Francisco at 12:00 PM. Another option is Tailwind Airways with flight TW456 departing from Boston on September 12th at 11:00 AM, arriving in San Francisco at 2:00 PM. Which one would you prefer?Hmm, both options seem good. Let me discuss with my family and get back to you.Take your time, Emily. Once you have decided, just give us a call back and we'll proceed with the booking.Thank you, Isaac. I appreciate your help. I'll get back to you soon.You're welcome, Emily! I'll be here whenever you're ready. Have a great day!", + "Merged_content_user": "Hi, Isaac. My name is Emily Davis. I'm looking to plan a trip with my family. Can you help me with that?We're thinking about going from Boston, Massachusetts to San Francisco, California.We're looking to travel in September, around the second week.Sure, take your time.Hmm, both options seem good. Let me discuss with my family and get back to you.Thank you, Isaac. I appreciate your help. I'll get back to you soon.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?Of course, Emily! I'd be happy to assist you with your travel plans. Where are you planning to go?That sounds like a great trip! When are you planning to travel?Okay, let me check for available options for your trip. Please bear with me for a moment.I've found a few options for your trip. For flights, we have Contoso Airways with flight CA123 departing from Boston on September 10th at 9:00 AM, arriving in San Francisco at 12:00 PM. Another option is Tailwind Airways with flight TW456 departing from Boston on September 12th at 11:00 AM, arriving in San Francisco at 2:00 PM. Which one would you prefer?Take your time, Emily. Once you have decided, just give us a call back and we'll proceed with the booking.You're welcome, Emily! I'll be here whenever you're ready. Have a great day!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Isaac Wright. How can I assist you today?\nCustomer: Hi, Isaac. My name is Emily Davis. I'm looking to plan a trip with my family. Can you help me with that?\nAgent: Of course, Emily! I'd be happy to assist you with your travel plans. Where are you planning to go?\nCustomer: We're thinking about going from Boston, Massachusetts to San Francisco, California.\nAgent: That sounds like a great trip! When are you planning to travel?\nCustomer: We're looking to travel in September, around the second week.\nAgent: Okay, let me check for available options for your trip. Please bear with me for a moment.\nCustomer: Sure, take your time.\nAgent: I've found a few options for your trip. For flights, we have Contoso Airways with flight CA123 departing from Boston on September 10th at 9:00 AM, arriving in San Francisco at 12:00 PM. Another option is Tailwind Airways with flight TW456 departing from Boston on September 12th at 11:00 AM, arriving in San Francisco at 2:00 PM. Which one would you prefer?\nCustomer: Hmm, both options seem good. Let me discuss with my family and get back to you.\nAgent: Take your time, Emily. Once you have decided, just give us a call back and we'll proceed with the booking.\nCustomer: Thank you, Isaac. I appreciate your help. I'll get back to you soon.\nAgent: You're welcome, Emily! I'll be here whenever you're ready. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629000619.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629000619.json new file mode 100644 index 00000000..e1a26487 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629000619.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Harper Jackson", + "AgentId": "NUL2JV", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-635-4093", + "Conversation": { + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Messages": [ + { + "Id": "289b566f-afae-4401-9128-7ffff3e905d2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:07:05.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "Hello, thank you for contacting Woodgrove Travel. This is Harper Jackson speaking. How can I assist you today?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d6f48fb8-0c9c-430c-a633-4bc1051d4d63", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T00:07:50.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "Hi Harper, my name is Emily Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with Contoso Airways. I wanted to share my feedback and express my dissatisfaction.", + "UserId": "999-635-4093", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7ecdd65c-b735-4b0a-8936-3bf3e6eec10a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:10:20.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "I'm sorry to hear about your negative experience, Emily. Could you please provide me with more details about what happened?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d66c51a5-a205-4495-8152-64c1e9dc580b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T00:12:32.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "First of all, the flight departure was delayed by two hours without any prior notification. Then, when we finally boarded the plane, the seats were cramped and uncomfortable. The flight attendants were rude and unhelpful, and the overall service was subpar.", + "UserId": "999-635-4093", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f9faee92-1893-4b32-8cf3-aa9e6adfa79c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:14:04.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "I apologize for the inconvenience caused, Emily. I completely understand your frustration. Let me check if there's anything I can do to assist you. Can you please provide me with your flight number and departure date?", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "011ba705-e8b2-4f3a-b112-43d13be69228", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T00:15:01.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "The flight was Contoso Airways flight CA123, departing from New York City (JFK) on May 5th, 2022, at 10:00 AM.", + "UserId": "999-635-4093", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "528a54a0-0c12-4bd9-8b50-775045fae8fa", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:17:46.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "Thank you for providing the details, Emily. I apologize for the inconvenience you faced during your flight. Let me escalate this issue to our customer service team who will investigate the matter further and get back to you with a resolution.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "56cb3f9f-3a27-47bd-8ff4-dabad92a146b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T00:18:16.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "I appreciate your help, Harper. I hope this issue can be resolved soon. It was a really disappointing travel experience.", + "UserId": "999-635-4093", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "09bfc8a1-d2a3-4d5e-a3ac-cea551522e14", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:19:13.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "I understand your frustration, Emily. I assure you that we will do our best to address your concerns and provide a satisfactory resolution. Our customer service team will be in touch with you shortly. If there's anything else I can assist you with, please let me know.", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "937f338b-f080-457a-a13b-afca897eaa0b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T00:21:43.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "No, that's all for now. Thank you for your assistance, Harper. I'll be waiting to hear from your customer service team.", + "UserId": "999-635-4093", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b620dfb6-9f61-40d1-a798-c7c8809cbb99", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T00:24:21.3443517-07:00", + "ConversationId": "618d5146-e5bd-4437-8e3d-59b15b5524f2", + "Value": "You're welcome, Emily. I apologize again for the inconvenience caused. We will prioritize your case and ensure a prompt resolution. Have a great day!", + "UserId": "NUL2JV", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-29T00:06:19.3443517-07:00", + "EndTime": "2024-06-29T00:24:21.3443517-07:00", + "Merged_content": "Hello, thank you for contacting Woodgrove Travel. This is Harper Jackson speaking. How can I assist you today?Hi Harper, my name is Emily Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with Contoso Airways. I wanted to share my feedback and express my dissatisfaction.I'm sorry to hear about your negative experience, Emily. Could you please provide me with more details about what happened?First of all, the flight departure was delayed by two hours without any prior notification. Then, when we finally boarded the plane, the seats were cramped and uncomfortable. The flight attendants were rude and unhelpful, and the overall service was subpar.I apologize for the inconvenience caused, Emily. I completely understand your frustration. Let me check if there's anything I can do to assist you. Can you please provide me with your flight number and departure date?The flight was Contoso Airways flight CA123, departing from New York City (JFK) on May 5th, 2022, at 10:00 AM.Thank you for providing the details, Emily. I apologize for the inconvenience you faced during your flight. Let me escalate this issue to our customer service team who will investigate the matter further and get back to you with a resolution.I appreciate your help, Harper. I hope this issue can be resolved soon. It was a really disappointing travel experience.I understand your frustration, Emily. I assure you that we will do our best to address your concerns and provide a satisfactory resolution. Our customer service team will be in touch with you shortly. If there's anything else I can assist you with, please let me know.No, that's all for now. Thank you for your assistance, Harper. I'll be waiting to hear from your customer service team.You're welcome, Emily. I apologize again for the inconvenience caused. We will prioritize your case and ensure a prompt resolution. Have a great day!", + "Merged_content_user": "Hi Harper, my name is Emily Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with Contoso Airways. I wanted to share my feedback and express my dissatisfaction.First of all, the flight departure was delayed by two hours without any prior notification. Then, when we finally boarded the plane, the seats were cramped and uncomfortable. The flight attendants were rude and unhelpful, and the overall service was subpar.The flight was Contoso Airways flight CA123, departing from New York City (JFK) on May 5th, 2022, at 10:00 AM.I appreciate your help, Harper. I hope this issue can be resolved soon. It was a really disappointing travel experience.No, that's all for now. Thank you for your assistance, Harper. I'll be waiting to hear from your customer service team.", + "Merged_content_agent": "Hello, thank you for contacting Woodgrove Travel. This is Harper Jackson speaking. How can I assist you today?I'm sorry to hear about your negative experience, Emily. Could you please provide me with more details about what happened?I apologize for the inconvenience caused, Emily. I completely understand your frustration. Let me check if there's anything I can do to assist you. Can you please provide me with your flight number and departure date?Thank you for providing the details, Emily. I apologize for the inconvenience you faced during your flight. Let me escalate this issue to our customer service team who will investigate the matter further and get back to you with a resolution.I understand your frustration, Emily. I assure you that we will do our best to address your concerns and provide a satisfactory resolution. Our customer service team will be in touch with you shortly. If there's anything else I can assist you with, please let me know.You're welcome, Emily. I apologize again for the inconvenience caused. We will prioritize your case and ensure a prompt resolution. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for contacting Woodgrove Travel. This is Harper Jackson speaking. How can I assist you today?\nCustomer: Hi Harper, my name is Emily Thompson. I recently traveled from New York City to Los Angeles and had a terrible experience with Contoso Airways. I wanted to share my feedback and express my dissatisfaction.\nAgent: I'm sorry to hear about your negative experience, Emily. Could you please provide me with more details about what happened?\nCustomer: First of all, the flight departure was delayed by two hours without any prior notification. Then, when we finally boarded the plane, the seats were cramped and uncomfortable. The flight attendants were rude and unhelpful, and the overall service was subpar.\nAgent: I apologize for the inconvenience caused, Emily. I completely understand your frustration. Let me check if there's anything I can do to assist you. Can you please provide me with your flight number and departure date?\nCustomer: The flight was Contoso Airways flight CA123, departing from New York City (JFK) on May 5th, 2022, at 10:00 AM.\nAgent: Thank you for providing the details, Emily. I apologize for the inconvenience you faced during your flight. Let me escalate this issue to our customer service team who will investigate the matter further and get back to you with a resolution.\nCustomer: I appreciate your help, Harper. I hope this issue can be resolved soon. It was a really disappointing travel experience.\nAgent: I understand your frustration, Emily. I assure you that we will do our best to address your concerns and provide a satisfactory resolution. Our customer service team will be in touch with you shortly. If there's anything else I can assist you with, please let me know.\nCustomer: No, that's all for now. Thank you for your assistance, Harper. I'll be waiting to hear from your customer service team.\nAgent: You're welcome, Emily. I apologize again for the inconvenience caused. We will prioritize your case and ensure a prompt resolution. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629012107.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629012107.json new file mode 100644 index 00000000..62e1db49 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629012107.json @@ -0,0 +1,424 @@ +{ + "AgentName": "Grace King", + "AgentId": "ETKIYY", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-349-4004", + "Conversation": { + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Messages": [ + { + "Id": "6599645a-2141-4da8-98c6-ca3b4743f652", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:22:44.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Grace King. How may I assist you today?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "754a900a-4646-4c24-9ff1-5ac89cc2102b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:25:43.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Hi Grace, my name is Jennifer Thompson. I'm planning a trip from Chicago to Los Angeles and I need some help with my travel arrangements.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff394996-a2af-4a99-91d4-fc5c408e25d3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:27:10.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Of course, Jennifer. I'd be happy to assist you. When are you planning to travel?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ac1b1591-fbf9-4059-abd6-0e08c3f0ac00", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:28:56.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "I'm looking to fly out on August 10th in the morning and return on August 15th in the evening.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "498ed710-5b84-4383-9886-39bf80d9f045", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:30:38.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Great! Let me check the available options for you. Please give me a moment.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ea83f7a3-27f7-4101-8f21-aa64ca510bb8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:31:51.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Sure, take your time.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1a6578f5-8226-4965-b9bf-3ae2156ad75a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:33:11.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "I have found a few flight options for you, Jennifer. The first option is with Contoso Airways, flight CA123, departing from Chicago O'Hare International Airport at 8:00 AM and arriving at Los Angeles International Airport at 10:30 AM. The return flight is on CA456, departing from Los Angeles at 6:00 PM and arriving in Chicago at 12:30 AM.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "95a021e0-d4fc-4682-9392-fd20db0c2839", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:34:01.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "That sounds good. What's the pricing for that option?", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b533bf6f-54d3-4c00-bea7-ee7e803fb192", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:35:33.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "The total cost for this option is $500, including taxes and fees.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cfbf7377-63ac-4a17-9999-9aa5d37da5a8", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:36:35.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Hmm, that's a bit higher than I expected. Do you have any other options?", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "54d7d67a-4978-4cd0-b830-8223b5701835", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:38:49.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Certainly, let me check for alternative options.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "15c0763e-15ea-49c2-aafb-7d192f88bb48", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:40:51.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "I found another option for you, Jennifer. Northwind Airlines has a flight NW789 departing from Chicago at 9:30 AM and arriving in Los Angeles at 12:00 PM. The return flight is on NW987, departing from Los Angeles at 8:00 PM and arriving in Chicago at 2:30 AM.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b099afcb-3d39-42c9-9c5e-fa7c9ec09f21", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:43:43.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Okay, what's the price for that option?", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8cb4f74a-2417-48e6-98a7-d9e4599fe3ec", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:46:00.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "The total cost for this option is $450, including taxes and fees.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff8742ad-03f4-4ac2-96eb-3b4d9c4c16a7", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:48:16.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "That's better. Are there any other options available?", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c7435442-1b33-48e7-86ad-6b0425678126", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:50:03.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Let me check for more options for you.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b51585a1-2994-4183-bfaa-bfa4e0429dc6", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:51:33.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "I found one more option, Jennifer. Adatum Air has a flight AD456 departing from Chicago at 11:00 AM and arriving in Los Angeles at 1:30 PM. The return flight is on AD789, departing from Los Angeles at 9:00 PM and arriving in Chicago at 3:30 AM.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3bc342cb-03dc-4bfa-85bb-26b9a7b33861", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:53:47.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "What's the price for that option?", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "41ff32ff-7a24-4c0c-a3c3-4e9030944b69", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:55:25.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "The total cost for this option is $480, including taxes and fees.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c1663ff7-4fcb-406f-8a8a-b7f5b46883c9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:56:36.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Thank you for providing me with these options, Grace. I think I'll go with the Northwind Airlines option. It has a good schedule and a reasonable price.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "9c2812ee-6031-49d6-ac08-3df6da1bdebd", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T01:57:47.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "That sounds like a great choice, Jennifer. Let me go ahead and book the flights for you. Can I have your full name as it appears on your ID and your date of birth?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "08384058-a06c-4e45-a568-4740d4728d52", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T01:58:46.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Sure, my full name is Jennifer Thompson and my date of birth is January 10, 1990.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4bb64402-98b3-4c15-bcdf-85322b6a4128", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T02:00:25.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Thank you, Jennifer. I will now proceed with the booking process. Please hold on for a moment.", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "43ecc440-1cdc-495b-bdc7-cd2b86640e34", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T02:02:39.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Sure, take your time.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e16cdc9e-d3e5-425f-bf1a-cb1fc2fd07c9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T02:03:43.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "Jennifer, I have successfully booked your flights with Northwind Airlines. Your reservation number is NW123456. Is there anything else I can assist you with?", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bbefb44e-60f5-497c-84c4-81043c223786", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T02:06:22.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "No, that will be all. Thank you so much for your help, Grace. I appreciate it.", + "UserId": "999-349-4004", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "14de7bff-bdd1-4703-b42e-c0ed6d10e654", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T02:08:55.9561278-07:00", + "ConversationId": "726192cb-130a-47d8-9328-e4fa49a94cc4", + "Value": "You're welcome, Jennifer. It was my pleasure to assist you. Have a wonderful trip!", + "UserId": "ETKIYY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-29T01:21:07.9561278-07:00", + "EndTime": "2024-06-29T02:08:55.9561278-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Grace King. How may I assist you today?Hi Grace, my name is Jennifer Thompson. I'm planning a trip from Chicago to Los Angeles and I need some help with my travel arrangements.Of course, Jennifer. I'd be happy to assist you. When are you planning to travel?I'm looking to fly out on August 10th in the morning and return on August 15th in the evening.Great! Let me check the available options for you. Please give me a moment.Sure, take your time.I have found a few flight options for you, Jennifer. The first option is with Contoso Airways, flight CA123, departing from Chicago O'Hare International Airport at 8:00 AM and arriving at Los Angeles International Airport at 10:30 AM. The return flight is on CA456, departing from Los Angeles at 6:00 PM and arriving in Chicago at 12:30 AM.That sounds good. What's the pricing for that option?The total cost for this option is $500, including taxes and fees.Hmm, that's a bit higher than I expected. Do you have any other options?Certainly, let me check for alternative options.I found another option for you, Jennifer. Northwind Airlines has a flight NW789 departing from Chicago at 9:30 AM and arriving in Los Angeles at 12:00 PM. The return flight is on NW987, departing from Los Angeles at 8:00 PM and arriving in Chicago at 2:30 AM.Okay, what's the price for that option?The total cost for this option is $450, including taxes and fees.That's better. Are there any other options available?Let me check for more options for you.I found one more option, Jennifer. Adatum Air has a flight AD456 departing from Chicago at 11:00 AM and arriving in Los Angeles at 1:30 PM. The return flight is on AD789, departing from Los Angeles at 9:00 PM and arriving in Chicago at 3:30 AM.What's the price for that option?The total cost for this option is $480, including taxes and fees.Thank you for providing me with these options, Grace. I think I'll go with the Northwind Airlines option. It has a good schedule and a reasonable price.That sounds like a great choice, Jennifer. Let me go ahead and book the flights for you. Can I have your full name as it appears on your ID and your date of birth?Sure, my full name is Jennifer Thompson and my date of birth is January 10, 1990.Thank you, Jennifer. I will now proceed with the booking process. Please hold on for a moment.Sure, take your time.Jennifer, I have successfully booked your flights with Northwind Airlines. Your reservation number is NW123456. Is there anything else I can assist you with?No, that will be all. Thank you so much for your help, Grace. I appreciate it.You're welcome, Jennifer. It was my pleasure to assist you. Have a wonderful trip!", + "Merged_content_user": "Hi Grace, my name is Jennifer Thompson. I'm planning a trip from Chicago to Los Angeles and I need some help with my travel arrangements.I'm looking to fly out on August 10th in the morning and return on August 15th in the evening.Sure, take your time.That sounds good. What's the pricing for that option?Hmm, that's a bit higher than I expected. Do you have any other options?Okay, what's the price for that option?That's better. Are there any other options available?What's the price for that option?Thank you for providing me with these options, Grace. I think I'll go with the Northwind Airlines option. It has a good schedule and a reasonable price.Sure, my full name is Jennifer Thompson and my date of birth is January 10, 1990.Sure, take your time.No, that will be all. Thank you so much for your help, Grace. I appreciate it.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Grace King. How may I assist you today?Of course, Jennifer. I'd be happy to assist you. When are you planning to travel?Great! Let me check the available options for you. Please give me a moment.I have found a few flight options for you, Jennifer. The first option is with Contoso Airways, flight CA123, departing from Chicago O'Hare International Airport at 8:00 AM and arriving at Los Angeles International Airport at 10:30 AM. The return flight is on CA456, departing from Los Angeles at 6:00 PM and arriving in Chicago at 12:30 AM.The total cost for this option is $500, including taxes and fees.Certainly, let me check for alternative options.I found another option for you, Jennifer. Northwind Airlines has a flight NW789 departing from Chicago at 9:30 AM and arriving in Los Angeles at 12:00 PM. The return flight is on NW987, departing from Los Angeles at 8:00 PM and arriving in Chicago at 2:30 AM.The total cost for this option is $450, including taxes and fees.Let me check for more options for you.I found one more option, Jennifer. Adatum Air has a flight AD456 departing from Chicago at 11:00 AM and arriving in Los Angeles at 1:30 PM. The return flight is on AD789, departing from Los Angeles at 9:00 PM and arriving in Chicago at 3:30 AM.The total cost for this option is $480, including taxes and fees.That sounds like a great choice, Jennifer. Let me go ahead and book the flights for you. Can I have your full name as it appears on your ID and your date of birth?Thank you, Jennifer. I will now proceed with the booking process. Please hold on for a moment.Jennifer, I have successfully booked your flights with Northwind Airlines. Your reservation number is NW123456. Is there anything else I can assist you with?You're welcome, Jennifer. It was my pleasure to assist you. Have a wonderful trip!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Grace King. How may I assist you today?\nCustomer: Hi Grace, my name is Jennifer Thompson. I'm planning a trip from Chicago to Los Angeles and I need some help with my travel arrangements.\nAgent: Of course, Jennifer. I'd be happy to assist you. When are you planning to travel?\nCustomer: I'm looking to fly out on August 10th in the morning and return on August 15th in the evening.\nAgent: Great! Let me check the available options for you. Please give me a moment.\nCustomer: Sure, take your time.\nAgent: I have found a few flight options for you, Jennifer. The first option is with Contoso Airways, flight CA123, departing from Chicago O'Hare International Airport at 8:00 AM and arriving at Los Angeles International Airport at 10:30 AM. The return flight is on CA456, departing from Los Angeles at 6:00 PM and arriving in Chicago at 12:30 AM.\nCustomer: That sounds good. What's the pricing for that option?\nAgent: The total cost for this option is $500, including taxes and fees.\nCustomer: Hmm, that's a bit higher than I expected. Do you have any other options?\nAgent: Certainly, let me check for alternative options.\nAgent: I found another option for you, Jennifer. Northwind Airlines has a flight NW789 departing from Chicago at 9:30 AM and arriving in Los Angeles at 12:00 PM. The return flight is on NW987, departing from Los Angeles at 8:00 PM and arriving in Chicago at 2:30 AM.\nCustomer: Okay, what's the price for that option?\nAgent: The total cost for this option is $450, including taxes and fees.\nCustomer: That's better. Are there any other options available?\nAgent: Let me check for more options for you.\nAgent: I found one more option, Jennifer. Adatum Air has a flight AD456 departing from Chicago at 11:00 AM and arriving in Los Angeles at 1:30 PM. The return flight is on AD789, departing from Los Angeles at 9:00 PM and arriving in Chicago at 3:30 AM.\nCustomer: What's the price for that option?\nAgent: The total cost for this option is $480, including taxes and fees.\nCustomer: Thank you for providing me with these options, Grace. I think I'll go with the Northwind Airlines option. It has a good schedule and a reasonable price.\nAgent: That sounds like a great choice, Jennifer. Let me go ahead and book the flights for you. Can I have your full name as it appears on your ID and your date of birth?\nCustomer: Sure, my full name is Jennifer Thompson and my date of birth is January 10, 1990.\nAgent: Thank you, Jennifer. I will now proceed with the booking process. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Jennifer, I have successfully booked your flights with Northwind Airlines. Your reservation number is NW123456. Is there anything else I can assist you with?\nCustomer: No, that will be all. Thank you so much for your help, Grace. I appreciate it.\nAgent: You're welcome, Jennifer. It was my pleasure to assist you. Have a wonderful trip!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629173251.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629173251.json new file mode 100644 index 00000000..aff9d7ee --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240629173251.json @@ -0,0 +1,199 @@ +{ + "AgentName": "Mia Anderson", + "AgentId": "UDC24N", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-228-4770", + "Conversation": { + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Messages": [ + { + "Id": "f9138858-00a5-407f-a442-3459d3120906", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:35:09.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Hello, thank you for contacting Woodgrove Travel. My name is Mia Anderson. How may I assist you today?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f7ff7c74-49b7-4378-88ba-386c09be8b41", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T17:36:28.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Hi Mia, my name is John Smith. I recently traveled from Seattle to Los Angeles and I am very frustrated with my experience.", + "UserId": "999-228-4770", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ef9557b9-48b1-4f37-8815-39852ebaca38", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:39:03.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "I'm sorry to hear that, John. Could you please tell me more about what happened?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2e3b48f8-8ca9-4344-904c-d4dd33f8cac9", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T17:40:49.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Well, my flight with Contoso Airways was delayed for several hours, and when I finally arrived in Los Angeles, the hotel I booked, Fabrikam Hotel, had lost my reservation.", + "UserId": "999-228-4770", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "feada887-061a-4218-b6bb-bc418f042707", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:43:42.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "I apologize for the inconvenience you experienced, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and hotel reservation number?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "71a0127f-8a22-49b4-9f18-db886b881884", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T17:45:39.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "My flight number was CA123 and the hotel reservation number was 456789. The flight was scheduled for October 15th at 8:00 AM.", + "UserId": "999-228-4770", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "05bd4083-a08d-4943-8d1a-c2aae0eeec59", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:46:16.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Thank you for the information, John. I'm sorry for the inconvenience caused by the delay and the hotel's mistake. Let me investigate this further for you.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fd0127d4-c1e4-4fc8-bd30-37d635dbdf92", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:48:13.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "I have checked your flight details, and it seems that there was a technical issue with the aircraft, causing the delay. As for your hotel reservation, I see that Fabrikam Hotel mistakenly canceled it. I sincerely apologize for these inconveniences.", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5cf87fa0-192a-45e8-9a67-8818d3cd45b3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T17:50:56.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Thank you for looking into it, Mia. I appreciate your apology. Is there anything that can be done to rectify the situation?", + "UserId": "999-228-4770", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "107f2a8c-4a82-4231-b0de-e09bf689875e", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:52:47.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "Absolutely, John. To make up for the inconvenience, I can offer you a voucher for a future flight with Contoso Airways. Additionally, I will personally contact Fabrikam Hotel and ensure that they provide you with a complimentary room for your next visit. Would that be acceptable to you?", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "13492c20-490b-4fb3-9ecc-93ac647a825a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-29T17:55:02.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "That sounds fair, Mia. Thank you for your assistance and for going the extra mile to resolve this. I appreciate your help.", + "UserId": "999-228-4770", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f0123576-22a5-47c6-873a-070c6f82cf66", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-29T17:56:25.9834231-07:00", + "ConversationId": "b53ac9e9-5d09-4b78-b38d-9b9a58a9608b", + "Value": "You're welcome, John. I'm glad I could help and find a suitable solution for you. If you have any more questions or concerns in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "UDC24N", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-29T17:32:51.9834231-07:00", + "EndTime": "2024-06-29T17:56:25.9834231-07:00", + "Merged_content": "Hello, thank you for contacting Woodgrove Travel. My name is Mia Anderson. How may I assist you today?Hi Mia, my name is John Smith. I recently traveled from Seattle to Los Angeles and I am very frustrated with my experience.I'm sorry to hear that, John. Could you please tell me more about what happened?Well, my flight with Contoso Airways was delayed for several hours, and when I finally arrived in Los Angeles, the hotel I booked, Fabrikam Hotel, had lost my reservation.I apologize for the inconvenience you experienced, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and hotel reservation number?My flight number was CA123 and the hotel reservation number was 456789. The flight was scheduled for October 15th at 8:00 AM.Thank you for the information, John. I'm sorry for the inconvenience caused by the delay and the hotel's mistake. Let me investigate this further for you.I have checked your flight details, and it seems that there was a technical issue with the aircraft, causing the delay. As for your hotel reservation, I see that Fabrikam Hotel mistakenly canceled it. I sincerely apologize for these inconveniences.Thank you for looking into it, Mia. I appreciate your apology. Is there anything that can be done to rectify the situation?Absolutely, John. To make up for the inconvenience, I can offer you a voucher for a future flight with Contoso Airways. Additionally, I will personally contact Fabrikam Hotel and ensure that they provide you with a complimentary room for your next visit. Would that be acceptable to you?That sounds fair, Mia. Thank you for your assistance and for going the extra mile to resolve this. I appreciate your help.You're welcome, John. I'm glad I could help and find a suitable solution for you. If you have any more questions or concerns in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Mia, my name is John Smith. I recently traveled from Seattle to Los Angeles and I am very frustrated with my experience.Well, my flight with Contoso Airways was delayed for several hours, and when I finally arrived in Los Angeles, the hotel I booked, Fabrikam Hotel, had lost my reservation.My flight number was CA123 and the hotel reservation number was 456789. The flight was scheduled for October 15th at 8:00 AM.Thank you for looking into it, Mia. I appreciate your apology. Is there anything that can be done to rectify the situation?That sounds fair, Mia. Thank you for your assistance and for going the extra mile to resolve this. I appreciate your help.", + "Merged_content_agent": "Hello, thank you for contacting Woodgrove Travel. My name is Mia Anderson. How may I assist you today?I'm sorry to hear that, John. Could you please tell me more about what happened?I apologize for the inconvenience you experienced, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and hotel reservation number?Thank you for the information, John. I'm sorry for the inconvenience caused by the delay and the hotel's mistake. Let me investigate this further for you.I have checked your flight details, and it seems that there was a technical issue with the aircraft, causing the delay. As for your hotel reservation, I see that Fabrikam Hotel mistakenly canceled it. I sincerely apologize for these inconveniences.Absolutely, John. To make up for the inconvenience, I can offer you a voucher for a future flight with Contoso Airways. Additionally, I will personally contact Fabrikam Hotel and ensure that they provide you with a complimentary room for your next visit. Would that be acceptable to you?You're welcome, John. I'm glad I could help and find a suitable solution for you. If you have any more questions or concerns in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for contacting Woodgrove Travel. My name is Mia Anderson. How may I assist you today?\nCustomer: Hi Mia, my name is John Smith. I recently traveled from Seattle to Los Angeles and I am very frustrated with my experience.\nAgent: I'm sorry to hear that, John. Could you please tell me more about what happened?\nCustomer: Well, my flight with Contoso Airways was delayed for several hours, and when I finally arrived in Los Angeles, the hotel I booked, Fabrikam Hotel, had lost my reservation.\nAgent: I apologize for the inconvenience you experienced, John. Let me check the details of your flight and hotel reservation. Can you please provide me with your flight number and hotel reservation number?\nCustomer: My flight number was CA123 and the hotel reservation number was 456789. The flight was scheduled for October 15th at 8:00 AM.\nAgent: Thank you for the information, John. I'm sorry for the inconvenience caused by the delay and the hotel's mistake. Let me investigate this further for you.\nAgent: I have checked your flight details, and it seems that there was a technical issue with the aircraft, causing the delay. As for your hotel reservation, I see that Fabrikam Hotel mistakenly canceled it. I sincerely apologize for these inconveniences.\nCustomer: Thank you for looking into it, Mia. I appreciate your apology. Is there anything that can be done to rectify the situation?\nAgent: Absolutely, John. To make up for the inconvenience, I can offer you a voucher for a future flight with Contoso Airways. Additionally, I will personally contact Fabrikam Hotel and ensure that they provide you with a complimentary room for your next visit. Would that be acceptable to you?\nCustomer: That sounds fair, Mia. Thank you for your assistance and for going the extra mile to resolve this. I appreciate your help.\nAgent: You're welcome, John. I'm glad I could help and find a suitable solution for you. If you have any more questions or concerns in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630131256.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630131256.json new file mode 100644 index 00000000..e342f59e --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630131256.json @@ -0,0 +1,274 @@ +{ + "AgentName": "Sophia Moore", + "AgentId": "6SYKT5", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-100-4304", + "Conversation": { + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Messages": [ + { + "Id": "03145673-f2dc-4aac-98d4-5f8ab0b61978", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:15:01.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8e6a7670-5278-48fa-999b-b9e5859970ff", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:17:48.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Hi Sophia, my name is Emily Johnson. I recently had a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to discuss it with you.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f2cb5885-f549-4b7d-b28a-f0f050a024f5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:20:34.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3b8ea490-150d-492b-b4cd-bfadb2471279", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:22:07.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Sure, let me start with the flight. I flew with Contoso Airways, flight number CTA123. The flight was delayed for over two hours, causing me to miss an important meeting in LA. It was extremely frustrating.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "817689d5-04e9-4db3-9640-5ce24a91237c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:24:16.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "That sounds really inconvenient, Emily. I apologize for the delay. Let me check the details of your flight and see if there's anything we can do to address this issue. Please bear with me for a moment.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0e8d0c3f-6660-40e7-b333-e533e8c6352d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:27:01.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Thank you, Sophia. I appreciate your help.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "39922370-9ea5-4f22-a02f-ddbeb4b6dd95", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:29:12.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "I have checked the records, Emily. I understand the inconvenience caused by the delay. As a gesture of goodwill, we can offer you a partial refund for the affected flight. Would that be acceptable to you?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "7b9e7c60-1250-4fe5-a9d6-6e2f7a703afc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:30:46.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Yes, that would definitely help. Thank you for your understanding and assistance, Sophia. Now, let me share my experience with the hotel I stayed at in Los Angeles.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ff5ca012-5901-4e32-a94f-ce8099cec14c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:32:40.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Of course, I'm here to listen. Which hotel did you stay at in LA?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "1f5b67ff-f1e1-423c-9891-81acddd84832", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:33:21.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "I stayed at The Lucerne Hotel. The room was not clean, and the staff was not helpful at all. I was highly disappointed with the overall experience.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "899b3429-ca4c-4aac-8e54-b2768f55b562", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:34:05.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "I'm sorry to hear about your disappointing stay, Emily. Let me investigate the matter further and see what can be done to address this issue. Please give me a moment.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "769ff52e-7060-475e-a51e-d4fe947ffb33", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:36:11.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "Thank you, Sophia. I hope something can be done about it.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3a0878f9-fa18-48a1-b4a3-85a495fa259d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:37:08.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "After reviewing your reservation at The Lucerne Hotel, I have informed the hotel management about the cleanliness and staff issues. They have assured me that they will take immediate action to ensure such incidents do not happen in the future. Additionally, I have arranged for a full refund for your stay at the hotel. You should receive it within 5-7 business days.", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "67d03490-2975-4838-b53e-bfe4c051fadd", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:39:57.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "That's great, Sophia. I really appreciate your help in resolving these issues. Thank you for your prompt action and understanding.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4db5e52b-1540-4def-baf1-72fa9dbc9d56", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:41:00.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "You're welcome, Emily. I understand how important it is to have a smooth and pleasant travel experience. Is there anything else I can assist you with?", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "bd0991e1-e376-4795-a5bb-96f0cfb210d5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T13:43:21.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "No, that's all for now. Thank you again, Sophia. I really appreciate your excellent customer service.", + "UserId": "999-100-4304", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "acf6f078-ca1e-4b44-a1de-7308c7c18342", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T13:44:33.5460876-07:00", + "ConversationId": "099a0b3b-98b6-4efe-bb8e-3a339407d88a", + "Value": "You're very welcome, Emily. It was my pleasure to assist you. If you have any further concerns or require any future assistance, please don't hesitate to reach out. Have a great day!", + "UserId": "6SYKT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-30T13:12:56.5460876-07:00", + "EndTime": "2024-06-30T13:44:33.5460876-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?Hi Sophia, my name is Emily Johnson. I recently had a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to discuss it with you.I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?Sure, let me start with the flight. I flew with Contoso Airways, flight number CTA123. The flight was delayed for over two hours, causing me to miss an important meeting in LA. It was extremely frustrating.That sounds really inconvenient, Emily. I apologize for the delay. Let me check the details of your flight and see if there's anything we can do to address this issue. Please bear with me for a moment.Thank you, Sophia. I appreciate your help.I have checked the records, Emily. I understand the inconvenience caused by the delay. As a gesture of goodwill, we can offer you a partial refund for the affected flight. Would that be acceptable to you?Yes, that would definitely help. Thank you for your understanding and assistance, Sophia. Now, let me share my experience with the hotel I stayed at in Los Angeles.Of course, I'm here to listen. Which hotel did you stay at in LA?I stayed at The Lucerne Hotel. The room was not clean, and the staff was not helpful at all. I was highly disappointed with the overall experience.I'm sorry to hear about your disappointing stay, Emily. Let me investigate the matter further and see what can be done to address this issue. Please give me a moment.Thank you, Sophia. I hope something can be done about it.After reviewing your reservation at The Lucerne Hotel, I have informed the hotel management about the cleanliness and staff issues. They have assured me that they will take immediate action to ensure such incidents do not happen in the future. Additionally, I have arranged for a full refund for your stay at the hotel. You should receive it within 5-7 business days.That's great, Sophia. I really appreciate your help in resolving these issues. Thank you for your prompt action and understanding.You're welcome, Emily. I understand how important it is to have a smooth and pleasant travel experience. Is there anything else I can assist you with?No, that's all for now. Thank you again, Sophia. I really appreciate your excellent customer service.You're very welcome, Emily. It was my pleasure to assist you. If you have any further concerns or require any future assistance, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Sophia, my name is Emily Johnson. I recently had a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to discuss it with you.Sure, let me start with the flight. I flew with Contoso Airways, flight number CTA123. The flight was delayed for over two hours, causing me to miss an important meeting in LA. It was extremely frustrating.Thank you, Sophia. I appreciate your help.Yes, that would definitely help. Thank you for your understanding and assistance, Sophia. Now, let me share my experience with the hotel I stayed at in Los Angeles.I stayed at The Lucerne Hotel. The room was not clean, and the staff was not helpful at all. I was highly disappointed with the overall experience.Thank you, Sophia. I hope something can be done about it.That's great, Sophia. I really appreciate your help in resolving these issues. Thank you for your prompt action and understanding.No, that's all for now. Thank you again, Sophia. I really appreciate your excellent customer service.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?That sounds really inconvenient, Emily. I apologize for the delay. Let me check the details of your flight and see if there's anything we can do to address this issue. Please bear with me for a moment.I have checked the records, Emily. I understand the inconvenience caused by the delay. As a gesture of goodwill, we can offer you a partial refund for the affected flight. Would that be acceptable to you?Of course, I'm here to listen. Which hotel did you stay at in LA?I'm sorry to hear about your disappointing stay, Emily. Let me investigate the matter further and see what can be done to address this issue. Please give me a moment.After reviewing your reservation at The Lucerne Hotel, I have informed the hotel management about the cleanliness and staff issues. They have assured me that they will take immediate action to ensure such incidents do not happen in the future. Additionally, I have arranged for a full refund for your stay at the hotel. You should receive it within 5-7 business days.You're welcome, Emily. I understand how important it is to have a smooth and pleasant travel experience. Is there anything else I can assist you with?You're very welcome, Emily. It was my pleasure to assist you. If you have any further concerns or require any future assistance, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Sophia Moore. How may I assist you today?\nCustomer: Hi Sophia, my name is Emily Johnson. I recently had a business trip from New York City to Los Angeles and I had a terrible experience with the airline and hotel. I wanted to discuss it with you.\nAgent: I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?\nCustomer: Sure, let me start with the flight. I flew with Contoso Airways, flight number CTA123. The flight was delayed for over two hours, causing me to miss an important meeting in LA. It was extremely frustrating.\nAgent: That sounds really inconvenient, Emily. I apologize for the delay. Let me check the details of your flight and see if there's anything we can do to address this issue. Please bear with me for a moment.\nCustomer: Thank you, Sophia. I appreciate your help.\nAgent: I have checked the records, Emily. I understand the inconvenience caused by the delay. As a gesture of goodwill, we can offer you a partial refund for the affected flight. Would that be acceptable to you?\nCustomer: Yes, that would definitely help. Thank you for your understanding and assistance, Sophia. Now, let me share my experience with the hotel I stayed at in Los Angeles.\nAgent: Of course, I'm here to listen. Which hotel did you stay at in LA?\nCustomer: I stayed at The Lucerne Hotel. The room was not clean, and the staff was not helpful at all. I was highly disappointed with the overall experience.\nAgent: I'm sorry to hear about your disappointing stay, Emily. Let me investigate the matter further and see what can be done to address this issue. Please give me a moment.\nCustomer: Thank you, Sophia. I hope something can be done about it.\nAgent: After reviewing your reservation at The Lucerne Hotel, I have informed the hotel management about the cleanliness and staff issues. They have assured me that they will take immediate action to ensure such incidents do not happen in the future. Additionally, I have arranged for a full refund for your stay at the hotel. You should receive it within 5-7 business days.\nCustomer: That's great, Sophia. I really appreciate your help in resolving these issues. Thank you for your prompt action and understanding.\nAgent: You're welcome, Emily. I understand how important it is to have a smooth and pleasant travel experience. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you again, Sophia. I really appreciate your excellent customer service.\nAgent: You're very welcome, Emily. It was my pleasure to assist you. If you have any further concerns or require any future assistance, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630141756.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630141756.json new file mode 100644 index 00000000..13693fd7 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630141756.json @@ -0,0 +1,229 @@ +{ + "AgentName": "Benjamin Lee", + "AgentId": "2JE9H6", + "Team": "Midwest", + "ResolutionStatus": "Resolved", + "CallReason": "Tech Support", + "CallerID": "999-443-2937", + "Conversation": { + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Messages": [ + { + "Id": "b1da2c04-5816-4d0f-9fda-227d5c1659ae", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:20:20.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Thank you for calling Woodgrove Travel. My name is Benjamin Lee. How can I assist you today?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c5b66917-1b31-4195-9e2d-9b4a6113cd27", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:22:57.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Hi Benjamin, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need some help resolving the issues.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ce964b41-f549-4a05-822d-177c704760ae", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:23:52.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "I'm sorry to hear about your experience, Sarah. Could you please provide me with the details of what happened?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2318b85b-3b8f-4272-bd49-9201109fa86a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:25:45.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Absolutely! First, my flight on Contoso Airways, flight number CA123, was delayed for over 4 hours without any explanation. It caused me to miss an important meeting in Los Angeles. Secondly, the hotel I stayed at, Fabrikam Hotel, had a dirty room and rude staff. It was a horrible stay.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "91f6e3e3-3ed4-4476-906c-adb7bbeda4d8", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:27:55.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "I understand your frustration, Sarah. Let me check what I can do to assist you. Regarding the flight delay, do you have the date and time of the departure?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "51a6b10f-d609-4ca9-8b80-bdd4d60b3fc6", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:29:18.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Yes, the flight was scheduled to depart from Chicago O'Hare International Airport on July 10th at 10:00 AM.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b1259faf-5a14-4497-b0dd-29322e539cc9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:30:18.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Thank you for the information, Sarah. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if there's any compensation or alternative options available for you.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ee0c6fde-8d14-4337-b522-d19ffe982c01", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:32:53.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Regarding your experience at Fabrikam Hotel, do you have the reservation number and the date of your stay?", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "49c95005-2721-44c9-a757-a2bbbbf0d97a", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:34:33.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Yes, my reservation number was F123456 and I stayed at the hotel from July 10th to July 15th.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "62f6cbbb-ea3a-4b18-aab8-c2e0f0927554", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:37:18.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Thank you for providing that, Sarah. I'm sorry to hear about the cleanliness and behavior issues at Fabrikam Hotel. Let me contact the hotel management and address this matter on your behalf.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8f675062-844b-40b4-afe4-90b2b79e4b12", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:37:53.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Please make sure to escalate these issues because I am extremely dissatisfied with both the airline and the hotel. I expected a much better travel experience.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "60862a4c-a7ed-4b22-ace9-32ef1580aab7", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:39:55.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "I completely understand your frustration, Sarah. Rest assured, I will do everything I can to assist you and ensure these issues are properly addressed. Please give me some time to contact both Contoso Airways and Fabrikam Hotel. I will get back to you as soon as I have an update.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cf97eba7-12d0-43ad-b8c6-d29ed20d1eff", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:40:34.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "Alright, but I expect a prompt resolution to these issues. This has been a terrible travel experience for me.", + "UserId": "999-443-2937", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "61100f9d-4bd5-402d-b393-12359c122506", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:42:44.7473395-07:00", + "ConversationId": "4cc965af-5721-45d2-b2f0-55940fd80cae", + "Value": "I understand your urgency, Sarah. Rest assured, I will prioritize resolving these issues for you. Thank you for your patience and understanding. I will be in touch soon with an update.", + "UserId": "2JE9H6", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-30T14:17:56.7473395-07:00", + "EndTime": "2024-06-30T14:42:44.7473395-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Benjamin Lee. How can I assist you today?Hi Benjamin, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need some help resolving the issues.I'm sorry to hear about your experience, Sarah. Could you please provide me with the details of what happened?Absolutely! First, my flight on Contoso Airways, flight number CA123, was delayed for over 4 hours without any explanation. It caused me to miss an important meeting in Los Angeles. Secondly, the hotel I stayed at, Fabrikam Hotel, had a dirty room and rude staff. It was a horrible stay.I understand your frustration, Sarah. Let me check what I can do to assist you. Regarding the flight delay, do you have the date and time of the departure?Yes, the flight was scheduled to depart from Chicago O'Hare International Airport on July 10th at 10:00 AM.Thank you for the information, Sarah. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if there's any compensation or alternative options available for you.Regarding your experience at Fabrikam Hotel, do you have the reservation number and the date of your stay?Yes, my reservation number was F123456 and I stayed at the hotel from July 10th to July 15th.Thank you for providing that, Sarah. I'm sorry to hear about the cleanliness and behavior issues at Fabrikam Hotel. Let me contact the hotel management and address this matter on your behalf.Please make sure to escalate these issues because I am extremely dissatisfied with both the airline and the hotel. I expected a much better travel experience.I completely understand your frustration, Sarah. Rest assured, I will do everything I can to assist you and ensure these issues are properly addressed. Please give me some time to contact both Contoso Airways and Fabrikam Hotel. I will get back to you as soon as I have an update.Alright, but I expect a prompt resolution to these issues. This has been a terrible travel experience for me.I understand your urgency, Sarah. Rest assured, I will prioritize resolving these issues for you. Thank you for your patience and understanding. I will be in touch soon with an update.", + "Merged_content_user": "Hi Benjamin, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need some help resolving the issues.Absolutely! First, my flight on Contoso Airways, flight number CA123, was delayed for over 4 hours without any explanation. It caused me to miss an important meeting in Los Angeles. Secondly, the hotel I stayed at, Fabrikam Hotel, had a dirty room and rude staff. It was a horrible stay.Yes, the flight was scheduled to depart from Chicago O'Hare International Airport on July 10th at 10:00 AM.Yes, my reservation number was F123456 and I stayed at the hotel from July 10th to July 15th.Please make sure to escalate these issues because I am extremely dissatisfied with both the airline and the hotel. I expected a much better travel experience.Alright, but I expect a prompt resolution to these issues. This has been a terrible travel experience for me.", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Benjamin Lee. How can I assist you today?I'm sorry to hear about your experience, Sarah. Could you please provide me with the details of what happened?I understand your frustration, Sarah. Let me check what I can do to assist you. Regarding the flight delay, do you have the date and time of the departure?Thank you for the information, Sarah. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if there's any compensation or alternative options available for you.Regarding your experience at Fabrikam Hotel, do you have the reservation number and the date of your stay?Thank you for providing that, Sarah. I'm sorry to hear about the cleanliness and behavior issues at Fabrikam Hotel. Let me contact the hotel management and address this matter on your behalf.I completely understand your frustration, Sarah. Rest assured, I will do everything I can to assist you and ensure these issues are properly addressed. Please give me some time to contact both Contoso Airways and Fabrikam Hotel. I will get back to you as soon as I have an update.I understand your urgency, Sarah. Rest assured, I will prioritize resolving these issues for you. Thank you for your patience and understanding. I will be in touch soon with an update.", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Benjamin Lee. How can I assist you today?\nCustomer: Hi Benjamin, this is Sarah Johnson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need some help resolving the issues.\nAgent: I'm sorry to hear about your experience, Sarah. Could you please provide me with the details of what happened?\nCustomer: Absolutely! First, my flight on Contoso Airways, flight number CA123, was delayed for over 4 hours without any explanation. It caused me to miss an important meeting in Los Angeles. Secondly, the hotel I stayed at, Fabrikam Hotel, had a dirty room and rude staff. It was a horrible stay.\nAgent: I understand your frustration, Sarah. Let me check what I can do to assist you. Regarding the flight delay, do you have the date and time of the departure?\nCustomer: Yes, the flight was scheduled to depart from Chicago O'Hare International Airport on July 10th at 10:00 AM.\nAgent: Thank you for the information, Sarah. I apologize for the inconvenience caused by the delay. Let me reach out to Contoso Airways and see if there's any compensation or alternative options available for you.\nAgent: Regarding your experience at Fabrikam Hotel, do you have the reservation number and the date of your stay?\nCustomer: Yes, my reservation number was F123456 and I stayed at the hotel from July 10th to July 15th.\nAgent: Thank you for providing that, Sarah. I'm sorry to hear about the cleanliness and behavior issues at Fabrikam Hotel. Let me contact the hotel management and address this matter on your behalf.\nCustomer: Please make sure to escalate these issues because I am extremely dissatisfied with both the airline and the hotel. I expected a much better travel experience.\nAgent: I completely understand your frustration, Sarah. Rest assured, I will do everything I can to assist you and ensure these issues are properly addressed. Please give me some time to contact both Contoso Airways and Fabrikam Hotel. I will get back to you as soon as I have an update.\nCustomer: Alright, but I expect a prompt resolution to these issues. This has been a terrible travel experience for me.\nAgent: I understand your urgency, Sarah. Rest assured, I will prioritize resolving these issues for you. Thank you for your patience and understanding. I will be in touch soon with an update.\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630143025.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630143025.json new file mode 100644 index 00000000..e791923c --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630143025.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Mason White", + "AgentId": "QLUD5I", + "Team": "Northeast", + "ResolutionStatus": "Resolved", + "CallReason": "Complaints", + "CallerID": "999-940-6617", + "Conversation": { + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Messages": [ + { + "Id": "de847ab9-c7d4-4df5-a681-4f5dfb3972da", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:32:53.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "Hello, this is Mason White from Woodgrove Travel. How may I assist you today?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cd174157-6ae1-416f-83e2-19490d45c0f3", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:33:43.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "Hi Mason, my name is Emma Thompson. I recently traveled from Seattle to New York City with Contoso Airways, and I had a terrible experience.", + "UserId": "999-940-6617", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "753c648b-e74c-4859-9919-6337db4b9425", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:35:57.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "I'm sorry to hear that, Emma. Can you please tell me what happened?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6ee1f56f-b2f6-4887-99cf-84def5aef1d4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:36:52.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "Well, firstly, my flight was delayed for three hours without any prior notification. It caused a lot of inconvenience as I had important meetings scheduled upon my arrival.", + "UserId": "999-940-6617", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5df9afbe-5f27-4c72-812d-682d5f863d77", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:37:40.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "I understand how frustrating that can be, Emma. I apologize for the inconvenience caused by the delay. Let me check our records and see what I can do to assist you.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "951adfb1-6fc9-4de5-bf8d-3f4671c133b1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:39:24.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "Thank you, Mason. I appreciate your help.", + "UserId": "999-940-6617", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d1e32df8-551e-4062-901f-c0d9199fa251", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:40:14.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "Upon reviewing your flight details, Emma, I see that the delay was due to unforeseen weather conditions. While we can't control the weather, we do understand your frustration. As a gesture of goodwill, I would like to offer you a voucher for a future flight with Contoso Airways as compensation for the inconvenience caused.", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "10228b1b-bda7-4e95-aa30-ec39f518c180", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:41:38.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "That sounds fair, Mason. Thank you for your understanding and the voucher offer. I appreciate it.", + "UserId": "999-940-6617", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b88504d2-75ac-42a5-9e4c-c49a3a30d575", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:43:47.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "You're welcome, Emma. I'm glad I could assist you. Is there anything else I can help you with?", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2f4447f2-3105-438c-8ff4-c087ce18c604", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T14:44:50.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "No, that will be all for now, Mason. Thank you for your prompt resolution and excellent customer service.", + "UserId": "999-940-6617", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5664d875-1046-4bb0-835c-f578b05e18e2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T14:45:39.6671934-07:00", + "ConversationId": "2e2ae848-e78b-426e-a3b8-6fa5fab124df", + "Value": "It was my pleasure, Emma. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. Have a great day!", + "UserId": "QLUD5I", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-30T14:30:25.6671934-07:00", + "EndTime": "2024-06-30T14:45:39.6671934-07:00", + "Merged_content": "Hello, this is Mason White from Woodgrove Travel. How may I assist you today?Hi Mason, my name is Emma Thompson. I recently traveled from Seattle to New York City with Contoso Airways, and I had a terrible experience.I'm sorry to hear that, Emma. Can you please tell me what happened?Well, firstly, my flight was delayed for three hours without any prior notification. It caused a lot of inconvenience as I had important meetings scheduled upon my arrival.I understand how frustrating that can be, Emma. I apologize for the inconvenience caused by the delay. Let me check our records and see what I can do to assist you.Thank you, Mason. I appreciate your help.Upon reviewing your flight details, Emma, I see that the delay was due to unforeseen weather conditions. While we can't control the weather, we do understand your frustration. As a gesture of goodwill, I would like to offer you a voucher for a future flight with Contoso Airways as compensation for the inconvenience caused.That sounds fair, Mason. Thank you for your understanding and the voucher offer. I appreciate it.You're welcome, Emma. I'm glad I could assist you. Is there anything else I can help you with?No, that will be all for now, Mason. Thank you for your prompt resolution and excellent customer service.It was my pleasure, Emma. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. Have a great day!", + "Merged_content_user": "Hi Mason, my name is Emma Thompson. I recently traveled from Seattle to New York City with Contoso Airways, and I had a terrible experience.Well, firstly, my flight was delayed for three hours without any prior notification. It caused a lot of inconvenience as I had important meetings scheduled upon my arrival.Thank you, Mason. I appreciate your help.That sounds fair, Mason. Thank you for your understanding and the voucher offer. I appreciate it.No, that will be all for now, Mason. Thank you for your prompt resolution and excellent customer service.", + "Merged_content_agent": "Hello, this is Mason White from Woodgrove Travel. How may I assist you today?I'm sorry to hear that, Emma. Can you please tell me what happened?I understand how frustrating that can be, Emma. I apologize for the inconvenience caused by the delay. Let me check our records and see what I can do to assist you.Upon reviewing your flight details, Emma, I see that the delay was due to unforeseen weather conditions. While we can't control the weather, we do understand your frustration. As a gesture of goodwill, I would like to offer you a voucher for a future flight with Contoso Airways as compensation for the inconvenience caused.You're welcome, Emma. I'm glad I could assist you. Is there anything else I can help you with?It was my pleasure, Emma. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. Have a great day!", + "Full_conversation": "Agent: Hello, this is Mason White from Woodgrove Travel. How may I assist you today?\nCustomer: Hi Mason, my name is Emma Thompson. I recently traveled from Seattle to New York City with Contoso Airways, and I had a terrible experience.\nAgent: I'm sorry to hear that, Emma. Can you please tell me what happened?\nCustomer: Well, firstly, my flight was delayed for three hours without any prior notification. It caused a lot of inconvenience as I had important meetings scheduled upon my arrival.\nAgent: I understand how frustrating that can be, Emma. I apologize for the inconvenience caused by the delay. Let me check our records and see what I can do to assist you.\nCustomer: Thank you, Mason. I appreciate your help.\nAgent: Upon reviewing your flight details, Emma, I see that the delay was due to unforeseen weather conditions. While we can't control the weather, we do understand your frustration. As a gesture of goodwill, I would like to offer you a voucher for a future flight with Contoso Airways as compensation for the inconvenience caused.\nCustomer: That sounds fair, Mason. Thank you for your understanding and the voucher offer. I appreciate it.\nAgent: You're welcome, Emma. I'm glad I could assist you. Is there anything else I can help you with?\nCustomer: No, that will be all for now, Mason. Thank you for your prompt resolution and excellent customer service.\nAgent: It was my pleasure, Emma. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630212715.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630212715.json new file mode 100644 index 00000000..4e3c521a --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240630212715.json @@ -0,0 +1,184 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "Midwest", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-215-8648", + "Conversation": { + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Messages": [ + { + "Id": "74cdeabd-d760-4488-8bb7-ba9491b3f27b", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:27:53.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f0fd96d2-ec1e-4280-9439-2ae636c61227", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T21:30:07.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "Hi Emma, this is Jane Jacobs. I recently traveled from Chicago to New York and I had a terrible experience.", + "UserId": "999-215-8648", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "896a8e53-c00a-43d2-bb41-cfc1526105a5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:31:14.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "I'm sorry to hear that, Jane. Could you please provide me with more details about what happened?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "de25c569-8483-49ea-94f0-e18927380ad0", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T21:32:20.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "Well, first of all, the flight with Contoso Airways was delayed for three hours without any explanation. It really messed up my plans.", + "UserId": "999-215-8648", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d55bf3ac-2e62-47c8-957e-615e74d76303", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:34:46.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "I understand how frustrating that can be, Jane. Delays are never pleasant, especially when they impact your schedule. I apologize for the inconvenience caused by Contoso Airways. Did you have any other issues during your trip?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b289b9fe-7eb7-4601-8d9f-93e1a3556fa4", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T21:36:20.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "Yes, when I arrived at the Fabrikam Hotel, my room was not ready even though I had a reservation. I had to wait for an hour before they finally sorted it out.", + "UserId": "999-215-8648", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "de1908fd-682d-4bfc-b781-cdffe9a80ff3", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:37:17.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "I'm really sorry to hear about the delay with your hotel room, Jane. That must have been frustrating after a long flight. I'll make sure to pass this feedback along to the hotel management. Is there anything else you'd like to share with me?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "749c2705-e299-4789-98dd-dedfdc1e08c1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T21:39:11.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "No, those were the main issues I faced during my trip. I just wanted to express my disappointment and see if there's anything that could be done to prevent similar situations in the future.", + "UserId": "999-215-8648", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "58c372c6-3fc9-4aad-8fc8-dbed126ee510", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:39:43.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "I completely understand your concerns, Jane. We strive to provide the best possible travel experience for our customers, and feedback like yours helps us improve. I will raise these issues with the respective airlines and hotel to ensure they are aware of the situation. Is there anything else I can assist you with?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8abc9ae7-1a06-448f-b0a4-1d0914f7e61b", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-06-30T21:41:24.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "No, that's all for now. Thank you for your understanding and assistance, Emma.", + "UserId": "999-215-8648", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "199f2a6c-ff22-49a9-9209-c7d213f02688", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-06-30T21:42:05.7114494-07:00", + "ConversationId": "65e4406b-a671-4426-9b01-39cdba4da70f", + "Value": "You're welcome, Jane. I apologize again for the inconveniences you experienced. If you have any further concerns or if there's anything else I can do to assist you in the future, please don't hesitate to reach out. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-06-30T21:27:15.7114494-07:00", + "EndTime": "2024-06-30T21:42:05.7114494-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?Hi Emma, this is Jane Jacobs. I recently traveled from Chicago to New York and I had a terrible experience.I'm sorry to hear that, Jane. Could you please provide me with more details about what happened?Well, first of all, the flight with Contoso Airways was delayed for three hours without any explanation. It really messed up my plans.I understand how frustrating that can be, Jane. Delays are never pleasant, especially when they impact your schedule. I apologize for the inconvenience caused by Contoso Airways. Did you have any other issues during your trip?Yes, when I arrived at the Fabrikam Hotel, my room was not ready even though I had a reservation. I had to wait for an hour before they finally sorted it out.I'm really sorry to hear about the delay with your hotel room, Jane. That must have been frustrating after a long flight. I'll make sure to pass this feedback along to the hotel management. Is there anything else you'd like to share with me?No, those were the main issues I faced during my trip. I just wanted to express my disappointment and see if there's anything that could be done to prevent similar situations in the future.I completely understand your concerns, Jane. We strive to provide the best possible travel experience for our customers, and feedback like yours helps us improve. I will raise these issues with the respective airlines and hotel to ensure they are aware of the situation. Is there anything else I can assist you with?No, that's all for now. Thank you for your understanding and assistance, Emma.You're welcome, Jane. I apologize again for the inconveniences you experienced. If you have any further concerns or if there's anything else I can do to assist you in the future, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Emma, this is Jane Jacobs. I recently traveled from Chicago to New York and I had a terrible experience.Well, first of all, the flight with Contoso Airways was delayed for three hours without any explanation. It really messed up my plans.Yes, when I arrived at the Fabrikam Hotel, my room was not ready even though I had a reservation. I had to wait for an hour before they finally sorted it out.No, those were the main issues I faced during my trip. I just wanted to express my disappointment and see if there's anything that could be done to prevent similar situations in the future.No, that's all for now. Thank you for your understanding and assistance, Emma.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?I'm sorry to hear that, Jane. Could you please provide me with more details about what happened?I understand how frustrating that can be, Jane. Delays are never pleasant, especially when they impact your schedule. I apologize for the inconvenience caused by Contoso Airways. Did you have any other issues during your trip?I'm really sorry to hear about the delay with your hotel room, Jane. That must have been frustrating after a long flight. I'll make sure to pass this feedback along to the hotel management. Is there anything else you'd like to share with me?I completely understand your concerns, Jane. We strive to provide the best possible travel experience for our customers, and feedback like yours helps us improve. I will raise these issues with the respective airlines and hotel to ensure they are aware of the situation. Is there anything else I can assist you with?You're welcome, Jane. I apologize again for the inconveniences you experienced. If you have any further concerns or if there's anything else I can do to assist you in the future, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, this is Jane Jacobs. I recently traveled from Chicago to New York and I had a terrible experience.\nAgent: I'm sorry to hear that, Jane. Could you please provide me with more details about what happened?\nCustomer: Well, first of all, the flight with Contoso Airways was delayed for three hours without any explanation. It really messed up my plans.\nAgent: I understand how frustrating that can be, Jane. Delays are never pleasant, especially when they impact your schedule. I apologize for the inconvenience caused by Contoso Airways. Did you have any other issues during your trip?\nCustomer: Yes, when I arrived at the Fabrikam Hotel, my room was not ready even though I had a reservation. I had to wait for an hour before they finally sorted it out.\nAgent: I'm really sorry to hear about the delay with your hotel room, Jane. That must have been frustrating after a long flight. I'll make sure to pass this feedback along to the hotel management. Is there anything else you'd like to share with me?\nCustomer: No, those were the main issues I faced during my trip. I just wanted to express my disappointment and see if there's anything that could be done to prevent similar situations in the future.\nAgent: I completely understand your concerns, Jane. We strive to provide the best possible travel experience for our customers, and feedback like yours helps us improve. I will raise these issues with the respective airlines and hotel to ensure they are aware of the situation. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your understanding and assistance, Emma.\nAgent: You're welcome, Jane. I apologize again for the inconveniences you experienced. If you have any further concerns or if there's anything else I can do to assist you in the future, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701063543.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701063543.json new file mode 100644 index 00000000..688c9407 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701063543.json @@ -0,0 +1,244 @@ +{ + "AgentName": "Emma Davis", + "AgentId": "WVBORA", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-628-4480", + "Conversation": { + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Messages": [ + { + "Id": "886ee802-6c70-4fde-acde-e2734ff49b6a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:38:42.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5b50be10-55a3-49fe-b462-eb93e008bc6f", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:39:57.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Hi Emma, this is Sarah Thompson. I recently traveled from Seattle to New York and I had a terrible experience.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dbac7c44-8a07-4af1-80bb-1723535bd6cc", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:42:55.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "I'm sorry to hear that, Sarah. Could you please tell me more about what happened during your trip?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "003b9690-742d-4505-b52a-5e04cc91119d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:44:58.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Well, first of all, the flight was delayed for more than two hours without any proper explanation. It caused a lot of inconvenience as I had important meetings scheduled.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6a01c0f6-b9de-4806-9d3e-aa2c7891e8b2", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:47:07.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "I understand how frustrating flight delays can be, Sarah. Do you remember the airline name and flight number?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d7503ca2-89ea-4088-993a-91966d9821c5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:49:58.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Yes, it was Contoso Airways flight CA123 departing from Seattle on May 10th at 10:00 AM.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c088acc1-a6e1-45e0-9c9f-9d98576ae55a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:52:43.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Thank you for providing the details. I apologize for the inconvenience caused by the delay. I will forward your feedback to the airline to ensure they are aware of the issue.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "4f378615-51c5-43a2-a853-31dc3b1fab5d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:53:31.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "That's not all, Emma. When I arrived at my hotel, Fabrikam Hotel, the room was not clean and the staff was unhelpful.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6fb9149e-e43c-41d7-80f5-d62e8b7d354d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:55:41.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. Could you please provide me with your reservation number and the date of your stay?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c2417da7-749a-4bf7-b484-9a180954f52c", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:56:40.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "My reservation number was 987654 and I stayed at the Fabrikam Hotel on May 10th and 11th.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "92771220-1909-41d5-8757-beb14c1770d4", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T06:57:33.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "Thank you for the information, Sarah. I apologize for the inconvenience caused by the cleanliness issue and unhelpful staff. I will notify the hotel management about your feedback.", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "cb2be566-b047-4b5b-a981-651ffde215fb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T06:58:07.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "I appreciate your assistance, Emma. I hope these issues can be resolved to ensure a better experience for future travelers.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d939240c-ce88-47e5-a414-2ae48e582439", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T07:00:03.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "I completely understand, Sarah. Your feedback is valuable, and I will do my best to ensure the necessary actions are taken to address these concerns. Is there anything else I can assist you with today?", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6628ef93-84e7-41a0-9fdb-be3af2d90780", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T07:01:19.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "No, that's all for now. Thank you for your help, Emma.", + "UserId": "999-628-4480", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6d1bfc37-1bd2-49fa-b2d5-ee5944523d3d", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T07:01:50.1211618-07:00", + "ConversationId": "fe2f2602-76e5-4bb6-907c-d6a8c7e28816", + "Value": "You're welcome, Sarah. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "UserId": "WVBORA", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-07-01T06:35:43.1211618-07:00", + "EndTime": "2024-07-01T07:01:50.1211618-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?Hi Emma, this is Sarah Thompson. I recently traveled from Seattle to New York and I had a terrible experience.I'm sorry to hear that, Sarah. Could you please tell me more about what happened during your trip?Well, first of all, the flight was delayed for more than two hours without any proper explanation. It caused a lot of inconvenience as I had important meetings scheduled.I understand how frustrating flight delays can be, Sarah. Do you remember the airline name and flight number?Yes, it was Contoso Airways flight CA123 departing from Seattle on May 10th at 10:00 AM.Thank you for providing the details. I apologize for the inconvenience caused by the delay. I will forward your feedback to the airline to ensure they are aware of the issue.That's not all, Emma. When I arrived at my hotel, Fabrikam Hotel, the room was not clean and the staff was unhelpful.I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. Could you please provide me with your reservation number and the date of your stay?My reservation number was 987654 and I stayed at the Fabrikam Hotel on May 10th and 11th.Thank you for the information, Sarah. I apologize for the inconvenience caused by the cleanliness issue and unhelpful staff. I will notify the hotel management about your feedback.I appreciate your assistance, Emma. I hope these issues can be resolved to ensure a better experience for future travelers.I completely understand, Sarah. Your feedback is valuable, and I will do my best to ensure the necessary actions are taken to address these concerns. Is there anything else I can assist you with today?No, that's all for now. Thank you for your help, Emma.You're welcome, Sarah. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Merged_content_user": "Hi Emma, this is Sarah Thompson. I recently traveled from Seattle to New York and I had a terrible experience.Well, first of all, the flight was delayed for more than two hours without any proper explanation. It caused a lot of inconvenience as I had important meetings scheduled.Yes, it was Contoso Airways flight CA123 departing from Seattle on May 10th at 10:00 AM.That's not all, Emma. When I arrived at my hotel, Fabrikam Hotel, the room was not clean and the staff was unhelpful.My reservation number was 987654 and I stayed at the Fabrikam Hotel on May 10th and 11th.I appreciate your assistance, Emma. I hope these issues can be resolved to ensure a better experience for future travelers.No, that's all for now. Thank you for your help, Emma.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?I'm sorry to hear that, Sarah. Could you please tell me more about what happened during your trip?I understand how frustrating flight delays can be, Sarah. Do you remember the airline name and flight number?Thank you for providing the details. I apologize for the inconvenience caused by the delay. I will forward your feedback to the airline to ensure they are aware of the issue.I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. Could you please provide me with your reservation number and the date of your stay?Thank you for the information, Sarah. I apologize for the inconvenience caused by the cleanliness issue and unhelpful staff. I will notify the hotel management about your feedback.I completely understand, Sarah. Your feedback is valuable, and I will do my best to ensure the necessary actions are taken to address these concerns. Is there anything else I can assist you with today?You're welcome, Sarah. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, this is Sarah Thompson. I recently traveled from Seattle to New York and I had a terrible experience.\nAgent: I'm sorry to hear that, Sarah. Could you please tell me more about what happened during your trip?\nCustomer: Well, first of all, the flight was delayed for more than two hours without any proper explanation. It caused a lot of inconvenience as I had important meetings scheduled.\nAgent: I understand how frustrating flight delays can be, Sarah. Do you remember the airline name and flight number?\nCustomer: Yes, it was Contoso Airways flight CA123 departing from Seattle on May 10th at 10:00 AM.\nAgent: Thank you for providing the details. I apologize for the inconvenience caused by the delay. I will forward your feedback to the airline to ensure they are aware of the issue.\nCustomer: That's not all, Emma. When I arrived at my hotel, Fabrikam Hotel, the room was not clean and the staff was unhelpful.\nAgent: I'm sorry to hear about your experience at the Fabrikam Hotel, Sarah. Could you please provide me with your reservation number and the date of your stay?\nCustomer: My reservation number was 987654 and I stayed at the Fabrikam Hotel on May 10th and 11th.\nAgent: Thank you for the information, Sarah. I apologize for the inconvenience caused by the cleanliness issue and unhelpful staff. I will notify the hotel management about your feedback.\nCustomer: I appreciate your assistance, Emma. I hope these issues can be resolved to ensure a better experience for future travelers.\nAgent: I completely understand, Sarah. Your feedback is valuable, and I will do my best to ensure the necessary actions are taken to address these concerns. Is there anything else I can assist you with today?\nCustomer: No, that's all for now. Thank you for your help, Emma.\nAgent: You're welcome, Sarah. If you have any further questions or need assistance in the future, feel free to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701102137.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701102137.json new file mode 100644 index 00000000..05a612d3 --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701102137.json @@ -0,0 +1,214 @@ +{ + "AgentName": "Noah Wilson", + "AgentId": "M9FVT5", + "Team": "West", + "ResolutionStatus": "Unresolved", + "CallReason": "Complaints", + "CallerID": "999-405-8911", + "Conversation": { + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Messages": [ + { + "Id": "10616263-605e-4fa2-b426-875658d72287", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:22:55.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Hello, thank you for calling Woodgrove Travel. My name is Noah Wilson. How can I assist you today?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aacd1344-8cdf-4f19-9023-936b1b437554", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:24:22.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Hi Noah, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need to file a complaint.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2bca0eb9-5872-4c46-9ad2-2861def65cbe", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:26:20.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6b868bed-2d6c-4e0d-b9a2-05bf7f83fdde", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:27:38.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Sure, let me start with the flight. I booked a flight with Contoso Airways, flight number CT123, from Chicago to Los Angeles on April 9th. The flight was delayed for several hours without any proper communication from the airline staff. It caused a lot of inconvenience and I missed an important meeting.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5af9d603-686c-495f-88a4-1fa2b8b66630", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:30:06.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what options we have for compensation or any alternate arrangements.", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5d194843-8402-4e63-9425-eecb9b010332", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:31:29.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Thank you, Noah. I appreciate your assistance.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "491a65dc-8594-44d6-b881-537e49e37108", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:32:10.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Regarding your hotel stay, Emily, can you please provide me with the name of the hotel and the dates of your reservation?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "a000e927-c038-4b0e-976d-61b4c9a7a42e", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:34:02.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "I stayed at Fabrikam Hotel in Los Angeles from April 9th to April 11th. The room was not clean, the staff was rude, and the overall experience was below expectations.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6d236698-262a-422b-9146-2fe5ebff59c9", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:35:23.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "I'm sorry to hear about your disappointing hotel experience, Emily. I'll make a note of your complaint and pass it on to our customer service team. We'll investigate the matter and take appropriate action.", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0c9e7fbb-1831-47fd-8dc2-3322b7f4bced", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:38:13.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Thank you, Noah. I hope this issue gets resolved soon. I had high expectations from Woodgrove Travel, but this experience has left me disappointed.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "716eb19c-6c9a-41af-a9e5-ee2b87a7f9df", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:39:09.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "I completely understand your frustration, Emily. We value your feedback and will do our best to address your concerns. Is there anything else I can assist you with?", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "dcd1e8e5-4b44-45c3-8c17-e328673c8cc5", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T10:39:53.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "Noah, for now, that's all. Thank you for your help and attention.", + "UserId": "999-405-8911", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f5d2fee0-47f9-4595-9c84-f4429cdb050f", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T10:40:44.0820874-07:00", + "ConversationId": "c211eb9e-a0db-4dfb-a831-b475d01cc9aa", + "Value": "You're welcome, Emily. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Have a great day!", + "UserId": "M9FVT5", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-07-01T10:21:37.0820874-07:00", + "EndTime": "2024-07-01T10:40:44.0820874-07:00", + "Merged_content": "Hello, thank you for calling Woodgrove Travel. My name is Noah Wilson. How can I assist you today?Hi Noah, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need to file a complaint.I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?Sure, let me start with the flight. I booked a flight with Contoso Airways, flight number CT123, from Chicago to Los Angeles on April 9th. The flight was delayed for several hours without any proper communication from the airline staff. It caused a lot of inconvenience and I missed an important meeting.I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what options we have for compensation or any alternate arrangements.Thank you, Noah. I appreciate your assistance.Regarding your hotel stay, Emily, can you please provide me with the name of the hotel and the dates of your reservation?I stayed at Fabrikam Hotel in Los Angeles from April 9th to April 11th. The room was not clean, the staff was rude, and the overall experience was below expectations.I'm sorry to hear about your disappointing hotel experience, Emily. I'll make a note of your complaint and pass it on to our customer service team. We'll investigate the matter and take appropriate action.Thank you, Noah. I hope this issue gets resolved soon. I had high expectations from Woodgrove Travel, but this experience has left me disappointed.I completely understand your frustration, Emily. We value your feedback and will do our best to address your concerns. Is there anything else I can assist you with?Noah, for now, that's all. Thank you for your help and attention.You're welcome, Emily. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Have a great day!", + "Merged_content_user": "Hi Noah, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need to file a complaint.Sure, let me start with the flight. I booked a flight with Contoso Airways, flight number CT123, from Chicago to Los Angeles on April 9th. The flight was delayed for several hours without any proper communication from the airline staff. It caused a lot of inconvenience and I missed an important meeting.Thank you, Noah. I appreciate your assistance.I stayed at Fabrikam Hotel in Los Angeles from April 9th to April 11th. The room was not clean, the staff was rude, and the overall experience was below expectations.Thank you, Noah. I hope this issue gets resolved soon. I had high expectations from Woodgrove Travel, but this experience has left me disappointed.Noah, for now, that's all. Thank you for your help and attention.", + "Merged_content_agent": "Hello, thank you for calling Woodgrove Travel. My name is Noah Wilson. How can I assist you today?I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what options we have for compensation or any alternate arrangements.Regarding your hotel stay, Emily, can you please provide me with the name of the hotel and the dates of your reservation?I'm sorry to hear about your disappointing hotel experience, Emily. I'll make a note of your complaint and pass it on to our customer service team. We'll investigate the matter and take appropriate action.I completely understand your frustration, Emily. We value your feedback and will do our best to address your concerns. Is there anything else I can assist you with?You're welcome, Emily. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Have a great day!", + "Full_conversation": "Agent: Hello, thank you for calling Woodgrove Travel. My name is Noah Wilson. How can I assist you today?\nCustomer: Hi Noah, my name is Emily Thompson. I recently traveled from Chicago to Los Angeles and I had a terrible experience with the airline and hotel. I need to file a complaint.\nAgent: I'm sorry to hear about your unpleasant experience, Emily. Can you please provide me with more details about what happened?\nCustomer: Sure, let me start with the flight. I booked a flight with Contoso Airways, flight number CT123, from Chicago to Los Angeles on April 9th. The flight was delayed for several hours without any proper communication from the airline staff. It caused a lot of inconvenience and I missed an important meeting.\nAgent: I understand how frustrating flight delays can be, Emily. I apologize for the inconvenience caused. Let me check the details of your flight and see what options we have for compensation or any alternate arrangements.\nCustomer: Thank you, Noah. I appreciate your assistance.\nAgent: Regarding your hotel stay, Emily, can you please provide me with the name of the hotel and the dates of your reservation?\nCustomer: I stayed at Fabrikam Hotel in Los Angeles from April 9th to April 11th. The room was not clean, the staff was rude, and the overall experience was below expectations.\nAgent: I'm sorry to hear about your disappointing hotel experience, Emily. I'll make a note of your complaint and pass it on to our customer service team. We'll investigate the matter and take appropriate action.\nCustomer: Thank you, Noah. I hope this issue gets resolved soon. I had high expectations from Woodgrove Travel, but this experience has left me disappointed.\nAgent: I completely understand your frustration, Emily. We value your feedback and will do our best to address your concerns. Is there anything else I can assist you with?\nCustomer: Noah, for now, that's all. Thank you for your help and attention.\nAgent: You're welcome, Emily. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out. Have a great day!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701180409.json b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701180409.json new file mode 100644 index 00000000..4e2e3dbf --- /dev/null +++ b/Deployment/scripts/fabric_scripts/data/conversation_input/Travel_20240701180409.json @@ -0,0 +1,289 @@ +{ + "AgentName": "Lily Young", + "AgentId": "T4CUGY", + "Team": "West", + "ResolutionStatus": "Resolved", + "CallReason": "Transactions", + "CallerID": "999-372-9599", + "Conversation": { + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Messages": [ + { + "Id": "5458abf8-29ef-469a-b6c5-797e2396f51a", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:05:11.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Thank you for calling Woodgrove Travel. My name is Lily Young. How may I assist you today?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "c24c536f-20d3-4c99-8604-0c9cf0afe053", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:07:41.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Hi Lily, my name is John Smith. I'm planning a trip from Los Angeles to New York City for a business conference next month. I'm a bit overwhelmed with all the options. Can you help me?", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "0dc1fb11-0770-4f50-bb54-3f0dbf9904c0", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:08:55.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Of course, John! I'd be happy to help you plan your trip. When are you planning to depart from Los Angeles and return?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "e6426432-d48f-495b-adc0-0309619984cb", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:11:46.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "I would like to leave on July 10th and return on July 15th.", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "aa0f58fe-0601-4c4f-b742-d95d9c876fd5", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:13:30.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Great! Let me check the available options for you. Please hold on for a moment.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "f31519df-a36d-490f-a754-383f3b7bd3e1", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:15:54.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Thank you, Lily.", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "2c51d90b-b84b-4686-a190-ecb280c18324", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:17:54.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "I found a few flight options for you, John. Contoso Airways offers a direct flight from Los Angeles International Airport (LAX) to John F. Kennedy International Airport (JFK) on July 10th. The flight is CA123 and departs at 9:00 AM.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "6d1b339f-dc2a-47e0-8f04-0efd2938089d", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:19:08.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "That sounds convenient. Could you please check the return flights as well?", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "8bb192b0-6f97-4c26-a676-6808d920eddf", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:22:05.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Sure, John. For the return flight, Adatum Air has a non-stop flight from JFK to LAX on July 15th. The flight is AD456 and departs at 3:00 PM. Another option is Northwind Airlines with flight NW789 departing at 6:00 PM.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "5561ccb2-4ed7-474c-a9dc-2818e2c4ec94", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:23:54.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Thank you for providing the options, Lily. Now, I also need a hotel for my stay. Do you have any recommendations in New York City?", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "3ad1e18d-3675-4477-bb0a-b0f8b59de9be", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:26:07.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Certainly, John. I have a few hotel options for you. The Fabrikam Hotel is conveniently located in the heart of Manhattan and has a reservation available for you from July 10th to July 15th. The reservation number is FH1234.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d0d08b3c-70cc-4463-8e08-31f19cb9b9bc", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:27:15.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "That hotel sounds good. Can you also check if Adventure Lodge or Lamna Suites have availability for the same dates?", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "ef632d7a-ccd0-4559-8778-acdee3ae2d83", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:29:07.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Certainly, John. Let me check for you.", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "29db40c0-f476-448b-96b5-5ff06096b501", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:31:05.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "I'm sorry, but both Adventure Lodge and Lamna Suites are fully booked for the requested dates. Fabrikam Hotel seems to be the best option available. Shall I proceed with the reservation?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "19cacb0a-1095-4bfd-9a11-97e0737c0538", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:33:00.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "Yes, please go ahead and make the reservation at Fabrikam Hotel. Thank you for your assistance, Lily.", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "b2b3015f-ca70-4d9a-a68b-19c761cbb714", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:33:37.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "You're welcome, John! I've successfully made the reservation for you at Fabrikam Hotel. Your reservation number is FH1234. Is there anything else I can assist you with?", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "fb8746cb-a4a0-4700-a6de-67196e80d648", + "ReferenceId": null, + "EventType": "MessageFromUser", + "EventTime": "2024-07-01T18:34:13.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "No, that's all for now. Thank you, Lily!", + "UserId": "999-372-9599", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + }, + { + "Id": "d326a083-6218-4ae4-9c12-dc9bdd0e796c", + "ReferenceId": null, + "EventType": "MessageFromBotOrAgent", + "EventTime": "2024-07-01T18:36:20.7826033-07:00", + "ConversationId": "d4106e28-9c9e-430e-8540-a6a7547c2de2", + "Value": "You're welcome, John! Have a fantastic trip to New York City!", + "UserId": "T4CUGY", + "CustomProperties": { + "Offset": "", + "Duration": "", + "OffsetInTicks": 0, + "DurationInTicks": 0 + } + } + ], + "StartTime": "2024-07-01T18:04:09.7826033-07:00", + "EndTime": "2024-07-01T18:36:20.7826033-07:00", + "Merged_content": "Thank you for calling Woodgrove Travel. My name is Lily Young. How may I assist you today?Hi Lily, my name is John Smith. I'm planning a trip from Los Angeles to New York City for a business conference next month. I'm a bit overwhelmed with all the options. Can you help me?Of course, John! I'd be happy to help you plan your trip. When are you planning to depart from Los Angeles and return?I would like to leave on July 10th and return on July 15th.Great! Let me check the available options for you. Please hold on for a moment.Thank you, Lily.I found a few flight options for you, John. Contoso Airways offers a direct flight from Los Angeles International Airport (LAX) to John F. Kennedy International Airport (JFK) on July 10th. The flight is CA123 and departs at 9:00 AM.That sounds convenient. Could you please check the return flights as well?Sure, John. For the return flight, Adatum Air has a non-stop flight from JFK to LAX on July 15th. The flight is AD456 and departs at 3:00 PM. Another option is Northwind Airlines with flight NW789 departing at 6:00 PM.Thank you for providing the options, Lily. Now, I also need a hotel for my stay. Do you have any recommendations in New York City?Certainly, John. I have a few hotel options for you. The Fabrikam Hotel is conveniently located in the heart of Manhattan and has a reservation available for you from July 10th to July 15th. The reservation number is FH1234.That hotel sounds good. Can you also check if Adventure Lodge or Lamna Suites have availability for the same dates?Certainly, John. Let me check for you.I'm sorry, but both Adventure Lodge and Lamna Suites are fully booked for the requested dates. Fabrikam Hotel seems to be the best option available. Shall I proceed with the reservation?Yes, please go ahead and make the reservation at Fabrikam Hotel. Thank you for your assistance, Lily.You're welcome, John! I've successfully made the reservation for you at Fabrikam Hotel. Your reservation number is FH1234. Is there anything else I can assist you with?No, that's all for now. Thank you, Lily!You're welcome, John! Have a fantastic trip to New York City!", + "Merged_content_user": "Hi Lily, my name is John Smith. I'm planning a trip from Los Angeles to New York City for a business conference next month. I'm a bit overwhelmed with all the options. Can you help me?I would like to leave on July 10th and return on July 15th.Thank you, Lily.That sounds convenient. Could you please check the return flights as well?Thank you for providing the options, Lily. Now, I also need a hotel for my stay. Do you have any recommendations in New York City?That hotel sounds good. Can you also check if Adventure Lodge or Lamna Suites have availability for the same dates?Yes, please go ahead and make the reservation at Fabrikam Hotel. Thank you for your assistance, Lily.No, that's all for now. Thank you, Lily!", + "Merged_content_agent": "Thank you for calling Woodgrove Travel. My name is Lily Young. How may I assist you today?Of course, John! I'd be happy to help you plan your trip. When are you planning to depart from Los Angeles and return?Great! Let me check the available options for you. Please hold on for a moment.I found a few flight options for you, John. Contoso Airways offers a direct flight from Los Angeles International Airport (LAX) to John F. Kennedy International Airport (JFK) on July 10th. The flight is CA123 and departs at 9:00 AM.Sure, John. For the return flight, Adatum Air has a non-stop flight from JFK to LAX on July 15th. The flight is AD456 and departs at 3:00 PM. Another option is Northwind Airlines with flight NW789 departing at 6:00 PM.Certainly, John. I have a few hotel options for you. The Fabrikam Hotel is conveniently located in the heart of Manhattan and has a reservation available for you from July 10th to July 15th. The reservation number is FH1234.Certainly, John. Let me check for you.I'm sorry, but both Adventure Lodge and Lamna Suites are fully booked for the requested dates. Fabrikam Hotel seems to be the best option available. Shall I proceed with the reservation?You're welcome, John! I've successfully made the reservation for you at Fabrikam Hotel. Your reservation number is FH1234. Is there anything else I can assist you with?You're welcome, John! Have a fantastic trip to New York City!", + "Full_conversation": "Agent: Thank you for calling Woodgrove Travel. My name is Lily Young. How may I assist you today?\nCustomer: Hi Lily, my name is John Smith. I'm planning a trip from Los Angeles to New York City for a business conference next month. I'm a bit overwhelmed with all the options. Can you help me?\nAgent: Of course, John! I'd be happy to help you plan your trip. When are you planning to depart from Los Angeles and return?\nCustomer: I would like to leave on July 10th and return on July 15th.\nAgent: Great! Let me check the available options for you. Please hold on for a moment.\nCustomer: Thank you, Lily.\nAgent: I found a few flight options for you, John. Contoso Airways offers a direct flight from Los Angeles International Airport (LAX) to John F. Kennedy International Airport (JFK) on July 10th. The flight is CA123 and departs at 9:00 AM.\nCustomer: That sounds convenient. Could you please check the return flights as well?\nAgent: Sure, John. For the return flight, Adatum Air has a non-stop flight from JFK to LAX on July 15th. The flight is AD456 and departs at 3:00 PM. Another option is Northwind Airlines with flight NW789 departing at 6:00 PM.\nCustomer: Thank you for providing the options, Lily. Now, I also need a hotel for my stay. Do you have any recommendations in New York City?\nAgent: Certainly, John. I have a few hotel options for you. The Fabrikam Hotel is conveniently located in the heart of Manhattan and has a reservation available for you from July 10th to July 15th. The reservation number is FH1234.\nCustomer: That hotel sounds good. Can you also check if Adventure Lodge or Lamna Suites have availability for the same dates?\nAgent: Certainly, John. Let me check for you.\nAgent: I'm sorry, but both Adventure Lodge and Lamna Suites are fully booked for the requested dates. Fabrikam Hotel seems to be the best option available. Shall I proceed with the reservation?\nCustomer: Yes, please go ahead and make the reservation at Fabrikam Hotel. Thank you for your assistance, Lily.\nAgent: You're welcome, John! I've successfully made the reservation for you at Fabrikam Hotel. Your reservation number is FH1234. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you, Lily!\nAgent: You're welcome, John! Have a fantastic trip to New York City!\n" + } +} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240313182659.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240313182659.json deleted file mode 100644 index 43645488..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240313182659.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Isabella Taylor", - "AgentId": "1OWZ1U", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-435-5282", - "Conversation": { - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Messages": [ - { - "Id": "9f2c66a6-62c0-40ad-9dcb-817a9b4f40ff", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-13T18:27:00.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Thank you for calling our travel agency, my name is Isabella Taylor. How may I assist you today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3c008fca-d0c4-4115-a850-9050ec1b8912", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-13T18:28:14.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Hi Isabella, my name is Jane Smith and I am calling about a recent trip I took to New York City.", - "UserId": "999-435-5282", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "24f5f930-35e9-4c32-bf4e-9c4f01748293", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-13T18:29:53.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Hi Jane, I'm sorry to hear that you had an issue with your trip to New York City. What seems to be the problem?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fdf4f3fa-81b5-4555-97fe-92a87906dde9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-13T18:31:30.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Well, I flew in from Chicago last Tuesday and my luggage never arrived. It's been over a week now and I still haven't received any information about where my bags are.", - "UserId": "999-435-5282", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b61410f1-c9f0-4e02-8030-6578e91343fd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-13T18:31:55.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "I'm so sorry to hear that Jane. Let me see what I can do to assist you. Can you please provide me with your flight information and reservation number?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "581b82cc-055e-47f7-9128-e1c24211f243", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-13T18:33:46.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Sure, I flew with American Airlines on flight AA345 and my reservation number is 123456789.", - "UserId": "999-435-5282", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "30545553-991e-4236-a916-e97ce566711e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-13T18:35:29.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Thank you for the information Jane. I will contact American Airlines and try to locate your bags. Can you please provide me with your contact information so I can follow up with you?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "67165ef4-6240-47c0-95bf-d3131f2e9ca7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-13T18:36:00.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Yes, my phone number is 555-555-5555 and my email is jane.smith@email.com.", - "UserId": "999-435-5282", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "82ff6949-5ad0-465f-bcbc-6a6fc8ed75a5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-13T18:36:09.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "Thank you, Jane. I will reach out to you as soon as I have an update on your bags. Is there anything else I can assist you with today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd94f124-3c25-487f-b0ae-fa76d5f40e54", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-13T18:36:13.6187673-05:00", - "ConversationId": "a9d6b29a-19ec-464d-a366-fda90571c375", - "Value": "No, that's all. Thank you for your help, Isabella.", - "UserId": "999-435-5282", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-13T18:26:59.6187673-05:00", - "EndTime": "2024-03-13T18:36:13.6187673-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Isabella Taylor. How may I assist you today?Hi Isabella, my name is Jane Smith and I am calling about a recent trip I took to New York City.Hi Jane, I'm sorry to hear that you had an issue with your trip to New York City. What seems to be the problem?Well, I flew in from Chicago last Tuesday and my luggage never arrived. It's been over a week now and I still haven't received any information about where my bags are.I'm so sorry to hear that Jane. Let me see what I can do to assist you. Can you please provide me with your flight information and reservation number?Sure, I flew with American Airlines on flight AA345 and my reservation number is 123456789.Thank you for the information Jane. I will contact American Airlines and try to locate your bags. Can you please provide me with your contact information so I can follow up with you?Yes, my phone number is 555-555-5555 and my email is jane.smith@email.com.Thank you, Jane. I will reach out to you as soon as I have an update on your bags. Is there anything else I can assist you with today?No, that's all. Thank you for your help, Isabella.", - "Merged_content_user": "Hi Isabella, my name is Jane Smith and I am calling about a recent trip I took to New York City.Well, I flew in from Chicago last Tuesday and my luggage never arrived. It's been over a week now and I still haven't received any information about where my bags are.Sure, I flew with American Airlines on flight AA345 and my reservation number is 123456789.Yes, my phone number is 555-555-5555 and my email is jane.smith@email.com.No, that's all. Thank you for your help, Isabella.", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Isabella Taylor. How may I assist you today?Hi Jane, I'm sorry to hear that you had an issue with your trip to New York City. What seems to be the problem?I'm so sorry to hear that Jane. Let me see what I can do to assist you. Can you please provide me with your flight information and reservation number?Thank you for the information Jane. I will contact American Airlines and try to locate your bags. Can you please provide me with your contact information so I can follow up with you?Thank you, Jane. I will reach out to you as soon as I have an update on your bags. Is there anything else I can assist you with today?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Isabella Taylor. How may I assist you today?\nCustomer: Hi Isabella, my name is Jane Smith and I am calling about a recent trip I took to New York City.\nAgent: Hi Jane, I'm sorry to hear that you had an issue with your trip to New York City. What seems to be the problem?\nCustomer: Well, I flew in from Chicago last Tuesday and my luggage never arrived. It's been over a week now and I still haven't received any information about where my bags are.\nAgent: I'm so sorry to hear that Jane. Let me see what I can do to assist you. Can you please provide me with your flight information and reservation number?\nCustomer: Sure, I flew with American Airlines on flight AA345 and my reservation number is 123456789.\nAgent: Thank you for the information Jane. I will contact American Airlines and try to locate your bags. Can you please provide me with your contact information so I can follow up with you?\nCustomer: Yes, my phone number is 555-555-5555 and my email is jane.smith@email.com.\nAgent: Thank you, Jane. I will reach out to you as soon as I have an update on your bags. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help, Isabella.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240315090840.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240315090840.json deleted file mode 100644 index a36de116..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240315090840.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Lily Young", - "AgentId": "T4CUGY", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-703-3614", - "Conversation": { - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Messages": [ - { - "Id": "7c148639-b884-40e5-b8ac-b6c9a73c1400", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:09:50.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Thank you for calling Travel Corp, my name is Lily Young, how may I assist you today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4893a320-790c-4b9c-9ca0-57abc01a1d5b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:11:12.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Hi Lily, my name is John Smith and I'm having some issues with my recent trip to New York City. I had a flight delay and it caused me to miss a connecting flight, and then my luggage was lost. Can you help me?", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "990703be-bc74-4f22-b2ee-95edca6a7d4c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:11:17.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "I'm sorry to hear that, John. Let me pull up your booking information. Can you please provide me with your reservation number, flight number, and dates of travel?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dd1aeec7-f622-425a-823b-925773fc62ed", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:12:30.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Yes, my reservation number is 123456789, my flight was on United Airlines, flight number UA1234, departure date was February 10th at 10am.", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2edbb46e-8d3e-44c1-b14d-2c619b9e61e0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:13:33.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Thank you, John. I can see that your flight was delayed by 2 hours, causing you to miss your connecting flight. I'm sorry for the inconvenience. Can you tell me more about your lost luggage? What airline did you fly with and do you have your baggage claim ticket?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "189ce0eb-e4cf-48e9-9546-73ee202a9470", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:13:53.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "I flew with Delta Airlines and yes, I have my baggage claim ticket. The flight number was DL5678, departure date was February 10th at 2pm.", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f1557cf4-92fe-441c-b480-436f63ab566a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:14:50.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Thank you for the information. I will file a report with the airlines to help locate your luggage. As for the flight delay, I can assist you with rescheduling your connecting flight or obtaining proper compensation. Which option would you prefer?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "af626b79-ef4d-43ae-be0d-6a98dd8b60b0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:16:18.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "I would like to obtain proper compensation. What are my options?", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "71e7c9de-0355-43dd-a20e-1d108448922d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:18:08.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Based on your delay, you are eligible for compensation. I can assist you with filing a claim with United Airlines to receive compensation for your inconvenience. Would you like me to assist you with this process?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "49785067-6b85-43f6-85a0-680cc95dced2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:19:39.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "Yes, please help me with that. Thank you so much for your assistance so far, Lily.", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c2cb0178-ea5e-457e-8eaa-18ba4cc1d621", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-15T09:20:02.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "No problem at all, John. I have filed a complaint on your behalf and you should hear back from the airlines within 7-10 business days. Is there anything else I can assist you with?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "474a8c24-f343-4a74-9bf0-3aa2e7b521c7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-15T09:21:12.9532255-05:00", - "ConversationId": "4f155139-4d6b-43ef-89ee-1daa2d85d1e1", - "Value": "No, that's all. Thank you again for your help!", - "UserId": "999-703-3614", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-15T09:08:40.9532255-05:00", - "EndTime": "2024-03-15T09:21:12.9532255-05:00", - "Merged_content": "Thank you for calling Travel Corp, my name is Lily Young, how may I assist you today?Hi Lily, my name is John Smith and I'm having some issues with my recent trip to New York City. I had a flight delay and it caused me to miss a connecting flight, and then my luggage was lost. Can you help me?I'm sorry to hear that, John. Let me pull up your booking information. Can you please provide me with your reservation number, flight number, and dates of travel?Yes, my reservation number is 123456789, my flight was on United Airlines, flight number UA1234, departure date was February 10th at 10am.Thank you, John. I can see that your flight was delayed by 2 hours, causing you to miss your connecting flight. I'm sorry for the inconvenience. Can you tell me more about your lost luggage? What airline did you fly with and do you have your baggage claim ticket?I flew with Delta Airlines and yes, I have my baggage claim ticket. The flight number was DL5678, departure date was February 10th at 2pm.Thank you for the information. I will file a report with the airlines to help locate your luggage. As for the flight delay, I can assist you with rescheduling your connecting flight or obtaining proper compensation. Which option would you prefer?I would like to obtain proper compensation. What are my options?Based on your delay, you are eligible for compensation. I can assist you with filing a claim with United Airlines to receive compensation for your inconvenience. Would you like me to assist you with this process?Yes, please help me with that. Thank you so much for your assistance so far, Lily.No problem at all, John. I have filed a complaint on your behalf and you should hear back from the airlines within 7-10 business days. Is there anything else I can assist you with?No, that's all. Thank you again for your help!", - "Merged_content_user": "Hi Lily, my name is John Smith and I'm having some issues with my recent trip to New York City. I had a flight delay and it caused me to miss a connecting flight, and then my luggage was lost. Can you help me?Yes, my reservation number is 123456789, my flight was on United Airlines, flight number UA1234, departure date was February 10th at 10am.I flew with Delta Airlines and yes, I have my baggage claim ticket. The flight number was DL5678, departure date was February 10th at 2pm.I would like to obtain proper compensation. What are my options?Yes, please help me with that. Thank you so much for your assistance so far, Lily.No, that's all. Thank you again for your help!", - "Merged_content_agent": "Thank you for calling Travel Corp, my name is Lily Young, how may I assist you today?I'm sorry to hear that, John. Let me pull up your booking information. Can you please provide me with your reservation number, flight number, and dates of travel?Thank you, John. I can see that your flight was delayed by 2 hours, causing you to miss your connecting flight. I'm sorry for the inconvenience. Can you tell me more about your lost luggage? What airline did you fly with and do you have your baggage claim ticket?Thank you for the information. I will file a report with the airlines to help locate your luggage. As for the flight delay, I can assist you with rescheduling your connecting flight or obtaining proper compensation. Which option would you prefer?Based on your delay, you are eligible for compensation. I can assist you with filing a claim with United Airlines to receive compensation for your inconvenience. Would you like me to assist you with this process?No problem at all, John. I have filed a complaint on your behalf and you should hear back from the airlines within 7-10 business days. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling Travel Corp, my name is Lily Young, how may I assist you today?\nCustomer: Hi Lily, my name is John Smith and I'm having some issues with my recent trip to New York City. I had a flight delay and it caused me to miss a connecting flight, and then my luggage was lost. Can you help me?\nAgent: I'm sorry to hear that, John. Let me pull up your booking information. Can you please provide me with your reservation number, flight number, and dates of travel?\nCustomer: Yes, my reservation number is 123456789, my flight was on United Airlines, flight number UA1234, departure date was February 10th at 10am.\nAgent: Thank you, John. I can see that your flight was delayed by 2 hours, causing you to miss your connecting flight. I'm sorry for the inconvenience. Can you tell me more about your lost luggage? What airline did you fly with and do you have your baggage claim ticket?\nCustomer: I flew with Delta Airlines and yes, I have my baggage claim ticket. The flight number was DL5678, departure date was February 10th at 2pm.\nAgent: Thank you for the information. I will file a report with the airlines to help locate your luggage. As for the flight delay, I can assist you with rescheduling your connecting flight or obtaining proper compensation. Which option would you prefer?\nCustomer: I would like to obtain proper compensation. What are my options?\nAgent: Based on your delay, you are eligible for compensation. I can assist you with filing a claim with United Airlines to receive compensation for your inconvenience. Would you like me to assist you with this process?\nCustomer: Yes, please help me with that. Thank you so much for your assistance so far, Lily.\nAgent: No problem at all, John. I have filed a complaint on your behalf and you should hear back from the airlines within 7-10 business days. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you again for your help!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240318060923.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240318060923.json deleted file mode 100644 index b661f00f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240318060923.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Lily Young", - "AgentId": "T4CUGY", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-422-9202", - "Conversation": { - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Messages": [ - { - "Id": "7e1f947a-e335-431c-a40a-0a77ed1f4058", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:10:57.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Hello, thank you for contacting our travel agency. My name is Lily Young. How can I assist you today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ba5f8958-ce18-47e8-94fc-f25997e050bc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-18T06:11:36.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Hi Lily, my name is John Smith and I have a complaint about my recent trip from Denver to Los Angeles. My flight was delayed for over 3 hours and I had to reschedule my entire day. I would like to know if I am entitled to any compensation.", - "UserId": "999-422-9202", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b29188d7-003b-4d71-af7b-a2a8beabd974", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:12:35.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "I'm sorry to hear that, John. Can you please provide me with your flight number and departure date and time so I can look into it?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b614f18b-eade-4e79-bc48-79a4c0f01879", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-18T06:12:41.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Sure, my flight was with United Airlines, flight number UA 1234, departure date and time was April 20th at 10:00 AM.", - "UserId": "999-422-9202", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5d649bb8-496b-4431-a9e7-a21e47285096", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:13:13.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Thank you, John. I can see here that your flight was indeed delayed. According to our policy, you are entitled to compensation. I can assist you with filing a claim right now if you'd like.", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a411452-4a6a-44b5-8c07-b82fc9ddc8c8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-18T06:14:12.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Yes, that would be great. Thank you, Lily!", - "UserId": "999-422-9202", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "82f97526-0870-4c65-8040-95d02f60582b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:15:45.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "You're welcome, John. I'll need some information from you, such as your flight and contact details. Let's start with your full name and flight confirmation number.", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "16c4d5ec-b399-4d3a-9010-2c5bf2adda27", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-18T06:17:25.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "My name is John Smith and my confirmation number is ABC123.", - "UserId": "999-422-9202", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0c09beb3-274e-4823-8e60-b6ffc489a17a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:18:50.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "Great, thank you. Let me just pull up your information... Alright, I see your flight was indeed delayed for a significant amount of time. I'll go ahead and submit your claim and you should receive compensation within the next few business days. Is there anything else I can assist you with today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4b7c1e01-ed12-4592-b4a2-5526f68ca507", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-18T06:19:04.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "No, that's all. Thank you for your help, Lily!", - "UserId": "999-422-9202", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "44a18863-58ab-4660-a66b-e8e2540cbdc0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-18T06:20:16.5946314-05:00", - "ConversationId": "035aa58a-d5e8-4add-adab-80d80ea0dccc", - "Value": "You're welcome, John. Don't hesitate to contact us if you need any further assistance in the future. Have a great day!", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-18T06:09:23.5946314-05:00", - "EndTime": "2024-03-18T06:20:16.5946314-05:00", - "Merged_content": "Hello, thank you for contacting our travel agency. My name is Lily Young. How can I assist you today?Hi Lily, my name is John Smith and I have a complaint about my recent trip from Denver to Los Angeles. My flight was delayed for over 3 hours and I had to reschedule my entire day. I would like to know if I am entitled to any compensation.I'm sorry to hear that, John. Can you please provide me with your flight number and departure date and time so I can look into it?Sure, my flight was with United Airlines, flight number UA 1234, departure date and time was April 20th at 10:00 AM.Thank you, John. I can see here that your flight was indeed delayed. According to our policy, you are entitled to compensation. I can assist you with filing a claim right now if you'd like.Yes, that would be great. Thank you, Lily!You're welcome, John. I'll need some information from you, such as your flight and contact details. Let's start with your full name and flight confirmation number.My name is John Smith and my confirmation number is ABC123.Great, thank you. Let me just pull up your information... Alright, I see your flight was indeed delayed for a significant amount of time. I'll go ahead and submit your claim and you should receive compensation within the next few business days. Is there anything else I can assist you with today?No, that's all. Thank you for your help, Lily!You're welcome, John. Don't hesitate to contact us if you need any further assistance in the future. Have a great day!", - "Merged_content_user": "Hi Lily, my name is John Smith and I have a complaint about my recent trip from Denver to Los Angeles. My flight was delayed for over 3 hours and I had to reschedule my entire day. I would like to know if I am entitled to any compensation.Sure, my flight was with United Airlines, flight number UA 1234, departure date and time was April 20th at 10:00 AM.Yes, that would be great. Thank you, Lily!My name is John Smith and my confirmation number is ABC123.No, that's all. Thank you for your help, Lily!", - "Merged_content_agent": "Hello, thank you for contacting our travel agency. My name is Lily Young. How can I assist you today?I'm sorry to hear that, John. Can you please provide me with your flight number and departure date and time so I can look into it?Thank you, John. I can see here that your flight was indeed delayed. According to our policy, you are entitled to compensation. I can assist you with filing a claim right now if you'd like.You're welcome, John. I'll need some information from you, such as your flight and contact details. Let's start with your full name and flight confirmation number.Great, thank you. Let me just pull up your information... Alright, I see your flight was indeed delayed for a significant amount of time. I'll go ahead and submit your claim and you should receive compensation within the next few business days. Is there anything else I can assist you with today?You're welcome, John. Don't hesitate to contact us if you need any further assistance in the future. Have a great day!", - "Full_conversation": "Agent: Hello, thank you for contacting our travel agency. My name is Lily Young. How can I assist you today?\nCustomer: Hi Lily, my name is John Smith and I have a complaint about my recent trip from Denver to Los Angeles. My flight was delayed for over 3 hours and I had to reschedule my entire day. I would like to know if I am entitled to any compensation.\nAgent: I'm sorry to hear that, John. Can you please provide me with your flight number and departure date and time so I can look into it?\nCustomer: Sure, my flight was with United Airlines, flight number UA 1234, departure date and time was April 20th at 10:00 AM.\nAgent: Thank you, John. I can see here that your flight was indeed delayed. According to our policy, you are entitled to compensation. I can assist you with filing a claim right now if you'd like.\nCustomer: Yes, that would be great. Thank you, Lily!\nAgent: You're welcome, John. I'll need some information from you, such as your flight and contact details. Let's start with your full name and flight confirmation number.\nCustomer: My name is John Smith and my confirmation number is ABC123.\nAgent: Great, thank you. Let me just pull up your information... Alright, I see your flight was indeed delayed for a significant amount of time. I'll go ahead and submit your claim and you should receive compensation within the next few business days. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help, Lily!\nAgent: You're welcome, John. Don't hesitate to contact us if you need any further assistance in the future. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240322100731.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240322100731.json deleted file mode 100644 index 061580e7..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240322100731.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-820-9013", - "Conversation": { - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Messages": [ - { - "Id": "b460b92d-0096-4492-ba8f-bbdc1d4e4c4d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:07:33.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "Thank you for calling Travel Adventures. My name is Amelia Hernandez. How can I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8d8f44f6-cffe-4a7a-9929-1ed6b62f2f17", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T10:08:59.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "Hi Amelia, my name is John Smith and I am calling about my recent trip to Miami. I had some issues with my hotel reservation and I hope you can help me with it.", - "UserId": "999-820-9013", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "df51c3be-af89-4a31-b4af-04deb4500ff4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:09:51.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "I'm sorry to hear that, John. Can you provide me with your reservation number and the name of the hotel you stayed at?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c92ef2db-d7de-428d-97f0-595c19fb3a86", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T10:11:40.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "Sure, my reservation number is 1234567 and I stayed at the Hilton Miami Downtown.", - "UserId": "999-820-9013", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aa82b690-3e16-4236-a51c-438e1dd10a0c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:12:01.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "Thank you, John. Can you please tell me what the issue was with your hotel reservation?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "12a34d11-b463-412a-b603-ed040cc5ec97", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T10:12:54.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "Yes, so when I arrived at the hotel, they told me that my reservation had been cancelled. I never cancelled it and I had to pay again for a new room. I would like a refund for the room that I never cancelled.", - "UserId": "999-820-9013", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "261108cf-66b1-4682-9e81-4ca7e4611bc9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:14:15.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "I understand how frustrating that must have been for you, John. I'll do my best to help you with this. I will contact the hotel and request a refund for you. Can I have your email address to send you the details once everything is sorted out?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5b69397d-2ffe-49db-a843-89f6489ded7a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T10:15:18.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "My email is johnsmith@gmail.com. Thank you so much, Amelia. I appreciate your help.", - "UserId": "999-820-9013", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "89add40d-a96c-47c0-a7f3-2d9f5bca80a2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:15:45.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "You're welcome, John. I apologize once again for the inconvenience you experienced with your hotel reservation. Is there anything else I can assist you with?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4da67e08-b3db-4e68-87c7-f056fbb9318a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T10:15:49.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "No, that's all. Thank you for your help, Amelia. Have a great day.", - "UserId": "999-820-9013", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "01b8800f-204a-452a-b76e-825e3a3e39bb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T10:17:03.3333876-05:00", - "ConversationId": "d398a403-0248-49f1-b9d6-19341f4ed71c", - "Value": "You're welcome, John. I hope you have a great day too.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-22T10:07:31.3333876-05:00", - "EndTime": "2024-03-22T10:17:03.3333876-05:00", - "Merged_content": "Thank you for calling Travel Adventures. My name is Amelia Hernandez. How can I assist you today?Hi Amelia, my name is John Smith and I am calling about my recent trip to Miami. I had some issues with my hotel reservation and I hope you can help me with it.I'm sorry to hear that, John. Can you provide me with your reservation number and the name of the hotel you stayed at?Sure, my reservation number is 1234567 and I stayed at the Hilton Miami Downtown.Thank you, John. Can you please tell me what the issue was with your hotel reservation?Yes, so when I arrived at the hotel, they told me that my reservation had been cancelled. I never cancelled it and I had to pay again for a new room. I would like a refund for the room that I never cancelled.I understand how frustrating that must have been for you, John. I'll do my best to help you with this. I will contact the hotel and request a refund for you. Can I have your email address to send you the details once everything is sorted out?My email is johnsmith@gmail.com. Thank you so much, Amelia. I appreciate your help.You're welcome, John. I apologize once again for the inconvenience you experienced with your hotel reservation. Is there anything else I can assist you with?No, that's all. Thank you for your help, Amelia. Have a great day.You're welcome, John. I hope you have a great day too.", - "Merged_content_user": "Hi Amelia, my name is John Smith and I am calling about my recent trip to Miami. I had some issues with my hotel reservation and I hope you can help me with it.Sure, my reservation number is 1234567 and I stayed at the Hilton Miami Downtown.Yes, so when I arrived at the hotel, they told me that my reservation had been cancelled. I never cancelled it and I had to pay again for a new room. I would like a refund for the room that I never cancelled.My email is johnsmith@gmail.com. Thank you so much, Amelia. I appreciate your help.No, that's all. Thank you for your help, Amelia. Have a great day.", - "Merged_content_agent": "Thank you for calling Travel Adventures. My name is Amelia Hernandez. How can I assist you today?I'm sorry to hear that, John. Can you provide me with your reservation number and the name of the hotel you stayed at?Thank you, John. Can you please tell me what the issue was with your hotel reservation?I understand how frustrating that must have been for you, John. I'll do my best to help you with this. I will contact the hotel and request a refund for you. Can I have your email address to send you the details once everything is sorted out?You're welcome, John. I apologize once again for the inconvenience you experienced with your hotel reservation. Is there anything else I can assist you with?You're welcome, John. I hope you have a great day too.", - "Full_conversation": "Agent: Thank you for calling Travel Adventures. My name is Amelia Hernandez. How can I assist you today?\nCustomer: Hi Amelia, my name is John Smith and I am calling about my recent trip to Miami. I had some issues with my hotel reservation and I hope you can help me with it.\nAgent: I'm sorry to hear that, John. Can you provide me with your reservation number and the name of the hotel you stayed at?\nCustomer: Sure, my reservation number is 1234567 and I stayed at the Hilton Miami Downtown.\nAgent: Thank you, John. Can you please tell me what the issue was with your hotel reservation?\nCustomer: Yes, so when I arrived at the hotel, they told me that my reservation had been cancelled. I never cancelled it and I had to pay again for a new room. I would like a refund for the room that I never cancelled.\nAgent: I understand how frustrating that must have been for you, John. I'll do my best to help you with this. I will contact the hotel and request a refund for you. Can I have your email address to send you the details once everything is sorted out?\nCustomer: My email is johnsmith@gmail.com. Thank you so much, Amelia. I appreciate your help.\nAgent: You're welcome, John. I apologize once again for the inconvenience you experienced with your hotel reservation. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Amelia. Have a great day.\nAgent: You're welcome, John. I hope you have a great day too.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240413060916.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240413060916.json deleted file mode 100644 index 2f5166a5..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240413060916.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-442-9909", - "Conversation": { - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Messages": [ - { - "Id": "fc925848-d56a-4cb0-b12c-8d72e7f62c70", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:10:33.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Thank you for calling XYZ Travel Agency, my name is Grace. How can I assist you today?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e4f045bd-01cd-4e49-a8df-8d9f2e4853d2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:12:10.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Hi Grace, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles for business and I had a terrible experience with the airline and hotel. I would like to file a complaint and get some compensation for the inconvenience.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d88cc37f-878f-41ce-a658-930cd3d0e804", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:12:52.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "I'm sorry to hear that, Sarah. Can you please provide me with your flight information and hotel reservation number so I can look into it?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2faf0d0c-1941-452b-9d51-dc4b0b6831ef", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:14:21.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Sure, my flight was with Delta Airlines, flight number DL423, departure date was October 5th at 6:00 AM. My hotel reservation was at The Ritz Carlton in downtown LA, reservation number is 1234567890 and check-in date was October 5th.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "13aa121e-ad9b-42d7-8078-498bf05abe80", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:15:04.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Thank you, Sarah. I can see that your flight was delayed for 2 hours and you were not notified about the delay. Is that correct?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d698e3f7-b542-4cc8-ac6e-e9a0ccfc480a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:15:11.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Yes, that's correct. I had to wait at the airport for 2 hours with no explanation from the airline.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5de2485e-8587-4990-811e-1581bde90714", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:16:32.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "I apologize for the inconvenience, Sarah. Delta Airlines will compensate you for the delay. I will initiate the process and you will receive more information within the next 7-10 business days. Regarding your hotel reservation, can you please provide more details about the issue?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f2ce53c0-c339-4bc9-a933-c095e21fb1a3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:16:54.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Yes, the room conditions were unsatisfactory and different from what was advertised. The hotel also overcharged me for additional services that I did not use.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "890e08f6-8f2d-4540-9c0d-3edfa8f172bd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:17:51.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "I understand your frustration, Sarah. I will contact the hotel on your behalf and try to resolve the issue. Regarding the overcharge, can you please provide a breakdown of the charges?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1748fdf1-e54f-46a1-a05a-26640cafba6b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:18:11.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Sure, the hotel charged me $100 for room service that I did not use, and $50 for the minibar that I did not touch.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e405103a-b18f-431e-9c58-9dca2fc0a5f7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:20:02.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "Thank you for the information, Sarah. I will contact the hotel and ask for a refund for the overcharge. Is there anything else I can assist you with?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bfa38b42-b6bf-46e4-b37a-2ed121910574", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-13T06:21:03.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "No, that's all. Thank you for your help, Grace.", - "UserId": "999-442-9909", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "802cc54b-1205-4e30-ac62-d834bd65b07d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-13T06:21:52.2830532-05:00", - "ConversationId": "27f132fa-8827-40c9-b182-925a4933aa94", - "Value": "You're welcome, Sarah. If you have any other concerns or questions, don't hesitate to contact us again. Have a great day!", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-13T06:09:16.2830532-05:00", - "EndTime": "2024-04-13T06:21:52.2830532-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency, my name is Grace. How can I assist you today?Hi Grace, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles for business and I had a terrible experience with the airline and hotel. I would like to file a complaint and get some compensation for the inconvenience.I'm sorry to hear that, Sarah. Can you please provide me with your flight information and hotel reservation number so I can look into it?Sure, my flight was with Delta Airlines, flight number DL423, departure date was October 5th at 6:00 AM. My hotel reservation was at The Ritz Carlton in downtown LA, reservation number is 1234567890 and check-in date was October 5th.Thank you, Sarah. I can see that your flight was delayed for 2 hours and you were not notified about the delay. Is that correct?Yes, that's correct. I had to wait at the airport for 2 hours with no explanation from the airline.I apologize for the inconvenience, Sarah. Delta Airlines will compensate you for the delay. I will initiate the process and you will receive more information within the next 7-10 business days. Regarding your hotel reservation, can you please provide more details about the issue?Yes, the room conditions were unsatisfactory and different from what was advertised. The hotel also overcharged me for additional services that I did not use.I understand your frustration, Sarah. I will contact the hotel on your behalf and try to resolve the issue. Regarding the overcharge, can you please provide a breakdown of the charges?Sure, the hotel charged me $100 for room service that I did not use, and $50 for the minibar that I did not touch.Thank you for the information, Sarah. I will contact the hotel and ask for a refund for the overcharge. Is there anything else I can assist you with?No, that's all. Thank you for your help, Grace.You're welcome, Sarah. If you have any other concerns or questions, don't hesitate to contact us again. Have a great day!", - "Merged_content_user": "Hi Grace, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles for business and I had a terrible experience with the airline and hotel. I would like to file a complaint and get some compensation for the inconvenience.Sure, my flight was with Delta Airlines, flight number DL423, departure date was October 5th at 6:00 AM. My hotel reservation was at The Ritz Carlton in downtown LA, reservation number is 1234567890 and check-in date was October 5th.Yes, that's correct. I had to wait at the airport for 2 hours with no explanation from the airline.Yes, the room conditions were unsatisfactory and different from what was advertised. The hotel also overcharged me for additional services that I did not use.Sure, the hotel charged me $100 for room service that I did not use, and $50 for the minibar that I did not touch.No, that's all. Thank you for your help, Grace.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency, my name is Grace. How can I assist you today?I'm sorry to hear that, Sarah. Can you please provide me with your flight information and hotel reservation number so I can look into it?Thank you, Sarah. I can see that your flight was delayed for 2 hours and you were not notified about the delay. Is that correct?I apologize for the inconvenience, Sarah. Delta Airlines will compensate you for the delay. I will initiate the process and you will receive more information within the next 7-10 business days. Regarding your hotel reservation, can you please provide more details about the issue?I understand your frustration, Sarah. I will contact the hotel on your behalf and try to resolve the issue. Regarding the overcharge, can you please provide a breakdown of the charges?Thank you for the information, Sarah. I will contact the hotel and ask for a refund for the overcharge. Is there anything else I can assist you with?You're welcome, Sarah. If you have any other concerns or questions, don't hesitate to contact us again. Have a great day!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency, my name is Grace. How can I assist you today?\nCustomer: Hi Grace, my name is Sarah Johnson. I recently traveled from New York City to Los Angeles for business and I had a terrible experience with the airline and hotel. I would like to file a complaint and get some compensation for the inconvenience.\nAgent: I'm sorry to hear that, Sarah. Can you please provide me with your flight information and hotel reservation number so I can look into it?\nCustomer: Sure, my flight was with Delta Airlines, flight number DL423, departure date was October 5th at 6:00 AM. My hotel reservation was at The Ritz Carlton in downtown LA, reservation number is 1234567890 and check-in date was October 5th.\nAgent: Thank you, Sarah. I can see that your flight was delayed for 2 hours and you were not notified about the delay. Is that correct?\nCustomer: Yes, that's correct. I had to wait at the airport for 2 hours with no explanation from the airline.\nAgent: I apologize for the inconvenience, Sarah. Delta Airlines will compensate you for the delay. I will initiate the process and you will receive more information within the next 7-10 business days. Regarding your hotel reservation, can you please provide more details about the issue?\nCustomer: Yes, the room conditions were unsatisfactory and different from what was advertised. The hotel also overcharged me for additional services that I did not use.\nAgent: I understand your frustration, Sarah. I will contact the hotel on your behalf and try to resolve the issue. Regarding the overcharge, can you please provide a breakdown of the charges?\nCustomer: Sure, the hotel charged me $100 for room service that I did not use, and $50 for the minibar that I did not touch.\nAgent: Thank you for the information, Sarah. I will contact the hotel and ask for a refund for the overcharge. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Grace.\nAgent: You're welcome, Sarah. If you have any other concerns or questions, don't hesitate to contact us again. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240414130907.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240414130907.json deleted file mode 100644 index b714e8e1..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240414130907.json +++ /dev/null @@ -1,274 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-955-9500", - "Conversation": { - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Messages": [ - { - "Id": "33fcd048-15d6-4d74-b910-e611dec5cc0b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:09:09.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Thank you for calling Travel Agency. My name is Nathan. How may I assist you today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fcea85d6-8be5-450a-b330-20b7c44aae47", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:11:02.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, hi Nathan. My name is Jane Doe. I recently traveled from San Francisco to New York and experienced a lot of issues with my flights and accommodations. I'm hoping you can help me resolve some of these issues.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1a68a20f-b48e-4f7d-a2e3-6a4f01257cc4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:12:07.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "I'm sorry to hear that, Jane. Can you please tell me more about the specific issues you experienced?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3fb0b4c9-c914-44ae-be04-094e2b6f9c8e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:13:04.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, my flight from San Francisco to New York was delayed by 4 hours and when I arrived in New York, my hotel had lost my reservation even though I had a confirmation number. I had to spend hours calling different hotels to try to find a place to stay. This completely ruined my trip.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d79873b2-5f2a-4af3-b97c-65ed939a44d9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:13:15.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "I apologize for the inconvenience, Jane. Let me see what I can do to help. Do you have the confirmation number for your hotel reservation?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ea482646-3903-4674-915c-f6dae371c637", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:13:24.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, it's 123456789. The hotel was the Grand Central Hotel in New York.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "701c7732-1534-4c59-9093-d22bdb2217a9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:14:37.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Thank you, Jane. Let me look up your reservation and see if I can find out what went wrong. In the meantime, can you tell me more about the flight delays you experienced?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62a84981-93b6-471d-817b-72491a351e07", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:15:14.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, my flight was delayed for 4 hours without any explanation. I was supposed to arrive at JFK airport at 4pm but I didn't arrive until 8pm. This caused me to miss an important event that I had planned to attend.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3fd93120-8c2b-47ff-a8a6-495dc8c28559", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:16:48.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "I'm sorry to hear that, Jane. Let me see what I can do to help. Can you please provide me with the airline name, flight number, and departure date and time?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d64a8a32-6715-4b2c-93e9-38e1e463f157", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:18:35.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, the airline was United Airlines. The flight number was UA1234. The departure date was January 1st at 12pm.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "327f3a32-5b39-46bd-a2df-eee530ca36ed", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:20:11.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Thank you, Jane. Let me look up your flight and see if I can find out what went wrong. In the meantime, can I offer you some options for alternative flight and hotel arrangements if you plan on traveling again in the future?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9e13cea2-bea6-4dac-a382-6c60a930d0d7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:20:12.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Yes, that would be helpful. Thank you.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "533b86af-90ca-46bf-94e3-af4e36637b99", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:21:24.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Of course, Jane. I can recommend some alternative airlines and hotels based on your preferences. Can you please tell me your preferred origin and destination cities and travel dates?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cbd14af1-1e2b-40f0-94f3-d2f637976cc2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:22:56.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "I'm not sure yet, Nathan. I need some time to think about it. Can I call you back later this week?", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3ae4955c-4ed8-4588-a2e2-00ad1630b075", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:23:14.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "Of course, Jane. Please feel free to call me back at any time. Is there anything else I can help you with today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd2580f9-365f-4660-8e51-21c8c0a57e1e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-14T13:23:57.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "No, that's all for now. Thank you for your help, Nathan.", - "UserId": "999-955-9500", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dae65c99-546d-450f-b426-ed386b04c957", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-14T13:24:47.7109905-05:00", - "ConversationId": "7207e65d-b40c-4446-96d5-d14af75f61a6", - "Value": "You're welcome, Jane. I hope I was able to help. Have a great day!", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-14T13:09:07.7109905-05:00", - "EndTime": "2024-04-14T13:24:47.7109905-05:00", - "Merged_content": "Thank you for calling Travel Agency. My name is Nathan. How may I assist you today?Yes, hi Nathan. My name is Jane Doe. I recently traveled from San Francisco to New York and experienced a lot of issues with my flights and accommodations. I'm hoping you can help me resolve some of these issues.I'm sorry to hear that, Jane. Can you please tell me more about the specific issues you experienced?Yes, my flight from San Francisco to New York was delayed by 4 hours and when I arrived in New York, my hotel had lost my reservation even though I had a confirmation number. I had to spend hours calling different hotels to try to find a place to stay. This completely ruined my trip.I apologize for the inconvenience, Jane. Let me see what I can do to help. Do you have the confirmation number for your hotel reservation?Yes, it's 123456789. The hotel was the Grand Central Hotel in New York.Thank you, Jane. Let me look up your reservation and see if I can find out what went wrong. In the meantime, can you tell me more about the flight delays you experienced?Yes, my flight was delayed for 4 hours without any explanation. I was supposed to arrive at JFK airport at 4pm but I didn't arrive until 8pm. This caused me to miss an important event that I had planned to attend.I'm sorry to hear that, Jane. Let me see what I can do to help. Can you please provide me with the airline name, flight number, and departure date and time?Yes, the airline was United Airlines. The flight number was UA1234. The departure date was January 1st at 12pm.Thank you, Jane. Let me look up your flight and see if I can find out what went wrong. In the meantime, can I offer you some options for alternative flight and hotel arrangements if you plan on traveling again in the future?Yes, that would be helpful. Thank you.Of course, Jane. I can recommend some alternative airlines and hotels based on your preferences. Can you please tell me your preferred origin and destination cities and travel dates?I'm not sure yet, Nathan. I need some time to think about it. Can I call you back later this week?Of course, Jane. Please feel free to call me back at any time. Is there anything else I can help you with today?No, that's all for now. Thank you for your help, Nathan.You're welcome, Jane. I hope I was able to help. Have a great day!", - "Merged_content_user": "Yes, hi Nathan. My name is Jane Doe. I recently traveled from San Francisco to New York and experienced a lot of issues with my flights and accommodations. I'm hoping you can help me resolve some of these issues.Yes, my flight from San Francisco to New York was delayed by 4 hours and when I arrived in New York, my hotel had lost my reservation even though I had a confirmation number. I had to spend hours calling different hotels to try to find a place to stay. This completely ruined my trip.Yes, it's 123456789. The hotel was the Grand Central Hotel in New York.Yes, my flight was delayed for 4 hours without any explanation. I was supposed to arrive at JFK airport at 4pm but I didn't arrive until 8pm. This caused me to miss an important event that I had planned to attend.Yes, the airline was United Airlines. The flight number was UA1234. The departure date was January 1st at 12pm.Yes, that would be helpful. Thank you.I'm not sure yet, Nathan. I need some time to think about it. Can I call you back later this week?No, that's all for now. Thank you for your help, Nathan.", - "Merged_content_agent": "Thank you for calling Travel Agency. My name is Nathan. How may I assist you today?I'm sorry to hear that, Jane. Can you please tell me more about the specific issues you experienced?I apologize for the inconvenience, Jane. Let me see what I can do to help. Do you have the confirmation number for your hotel reservation?Thank you, Jane. Let me look up your reservation and see if I can find out what went wrong. In the meantime, can you tell me more about the flight delays you experienced?I'm sorry to hear that, Jane. Let me see what I can do to help. Can you please provide me with the airline name, flight number, and departure date and time?Thank you, Jane. Let me look up your flight and see if I can find out what went wrong. In the meantime, can I offer you some options for alternative flight and hotel arrangements if you plan on traveling again in the future?Of course, Jane. I can recommend some alternative airlines and hotels based on your preferences. Can you please tell me your preferred origin and destination cities and travel dates?Of course, Jane. Please feel free to call me back at any time. Is there anything else I can help you with today?You're welcome, Jane. I hope I was able to help. Have a great day!", - "Full_conversation": "Agent: Thank you for calling Travel Agency. My name is Nathan. How may I assist you today?\nCustomer: Yes, hi Nathan. My name is Jane Doe. I recently traveled from San Francisco to New York and experienced a lot of issues with my flights and accommodations. I'm hoping you can help me resolve some of these issues.\nAgent: I'm sorry to hear that, Jane. Can you please tell me more about the specific issues you experienced?\nCustomer: Yes, my flight from San Francisco to New York was delayed by 4 hours and when I arrived in New York, my hotel had lost my reservation even though I had a confirmation number. I had to spend hours calling different hotels to try to find a place to stay. This completely ruined my trip.\nAgent: I apologize for the inconvenience, Jane. Let me see what I can do to help. Do you have the confirmation number for your hotel reservation?\nCustomer: Yes, it's 123456789. The hotel was the Grand Central Hotel in New York.\nAgent: Thank you, Jane. Let me look up your reservation and see if I can find out what went wrong. In the meantime, can you tell me more about the flight delays you experienced?\nCustomer: Yes, my flight was delayed for 4 hours without any explanation. I was supposed to arrive at JFK airport at 4pm but I didn't arrive until 8pm. This caused me to miss an important event that I had planned to attend.\nAgent: I'm sorry to hear that, Jane. Let me see what I can do to help. Can you please provide me with the airline name, flight number, and departure date and time?\nCustomer: Yes, the airline was United Airlines. The flight number was UA1234. The departure date was January 1st at 12pm.\nAgent: Thank you, Jane. Let me look up your flight and see if I can find out what went wrong. In the meantime, can I offer you some options for alternative flight and hotel arrangements if you plan on traveling again in the future?\nCustomer: Yes, that would be helpful. Thank you.\nAgent: Of course, Jane. I can recommend some alternative airlines and hotels based on your preferences. Can you please tell me your preferred origin and destination cities and travel dates?\nCustomer: I'm not sure yet, Nathan. I need some time to think about it. Can I call you back later this week?\nAgent: Of course, Jane. Please feel free to call me back at any time. Is there anything else I can help you with today?\nCustomer: No, that's all for now. Thank you for your help, Nathan.\nAgent: You're welcome, Jane. I hope I was able to help. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420110825.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420110825.json deleted file mode 100644 index 36ecc6b3..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420110825.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Ava Miller", - "AgentId": "M8Z07C", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-687-9032", - "Conversation": { - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Messages": [ - { - "Id": "4c35d1e2-d88c-485a-8b1e-4578dc5bd93a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T11:10:23.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "Thank you for calling the travel agency, my name is Ava. How may I assist you today?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a8889b42-23a4-4122-9fea-d42da4aefdbb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T11:11:08.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "Yes, hi. My name is John Smith and I'm calling because I had a terrible experience with your agency during my trip from San Francisco to New York.", - "UserId": "999-687-9032", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c0a866f0-8a9f-4c2e-9d30-9a90528782e7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T11:11:49.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "I'm sorry to hear that, Mr. Smith. Can you please tell me more about what happened?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1a8b0932-2c78-4cee-b22f-5325464e5b19", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T11:12:38.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "Well, for starters, my flight was delayed by 5 hours and I was not given any compensation for the inconvenience. Then, when I arrived in New York, my luggage was lost and I had to wait for 2 days to get it back.", - "UserId": "999-687-9032", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "12e404e8-f0a4-4440-bd21-7fa01bfe8196", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T11:13:22.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "I'm really sorry about the delay, Mr. Smith. Unfortunately, flight delays and cancellations are beyond our control and are often due to airline issues. However, regarding your lost luggage, we can assist you in tracking it down and ensuring it is returned to you as soon as possible.", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a0f02eef-6761-4e73-8287-99c27f4bd9f9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T11:14:37.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "That's not good enough! I demand compensation for the delay and inconvenience. Plus, I want a full refund for the hotel I had to book for two additional days because of your agency's mistake.", - "UserId": "999-687-9032", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f8c02c0-b76b-4603-8272-e94ca6621e99", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T11:15:39.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "I understand your frustration, Mr. Smith. Let me take a look at your booking and see what I can do. Can you please provide me with your reservation number and the name of the hotel you stayed at in New York?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f3771d0-a6d0-43ca-83a7-77240ac3a386", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T11:16:08.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "Yes, my reservation number is 123456 and the hotel was the Hilton in Times Square.", - "UserId": "999-687-9032", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e4d2bc9-710e-43fc-862b-62d731806cb8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T11:17:29.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "Thank you for the information, Mr. Smith. I will escalate your case to our customer service department and they will contact you within 24 hours to discuss your compensation and refund options. Is there anything else I can help you with?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "33d7e721-3fe3-4b32-9f4e-beae70e89531", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T11:18:20.5668727-05:00", - "ConversationId": "2f2e2f8a-e1b1-424b-8088-ef229c6dc032", - "Value": "No, that's all. Just make sure they contact me as soon as possible.", - "UserId": "999-687-9032", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-20T11:08:25.5668727-05:00", - "EndTime": "2024-04-20T11:18:20.5668727-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Ava. How may I assist you today?Yes, hi. My name is John Smith and I'm calling because I had a terrible experience with your agency during my trip from San Francisco to New York.I'm sorry to hear that, Mr. Smith. Can you please tell me more about what happened?Well, for starters, my flight was delayed by 5 hours and I was not given any compensation for the inconvenience. Then, when I arrived in New York, my luggage was lost and I had to wait for 2 days to get it back.I'm really sorry about the delay, Mr. Smith. Unfortunately, flight delays and cancellations are beyond our control and are often due to airline issues. However, regarding your lost luggage, we can assist you in tracking it down and ensuring it is returned to you as soon as possible.That's not good enough! I demand compensation for the delay and inconvenience. Plus, I want a full refund for the hotel I had to book for two additional days because of your agency's mistake.I understand your frustration, Mr. Smith. Let me take a look at your booking and see what I can do. Can you please provide me with your reservation number and the name of the hotel you stayed at in New York?Yes, my reservation number is 123456 and the hotel was the Hilton in Times Square.Thank you for the information, Mr. Smith. I will escalate your case to our customer service department and they will contact you within 24 hours to discuss your compensation and refund options. Is there anything else I can help you with?No, that's all. Just make sure they contact me as soon as possible.", - "Merged_content_user": "Yes, hi. My name is John Smith and I'm calling because I had a terrible experience with your agency during my trip from San Francisco to New York.Well, for starters, my flight was delayed by 5 hours and I was not given any compensation for the inconvenience. Then, when I arrived in New York, my luggage was lost and I had to wait for 2 days to get it back.That's not good enough! I demand compensation for the delay and inconvenience. Plus, I want a full refund for the hotel I had to book for two additional days because of your agency's mistake.Yes, my reservation number is 123456 and the hotel was the Hilton in Times Square.No, that's all. Just make sure they contact me as soon as possible.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Ava. How may I assist you today?I'm sorry to hear that, Mr. Smith. Can you please tell me more about what happened?I'm really sorry about the delay, Mr. Smith. Unfortunately, flight delays and cancellations are beyond our control and are often due to airline issues. However, regarding your lost luggage, we can assist you in tracking it down and ensuring it is returned to you as soon as possible.I understand your frustration, Mr. Smith. Let me take a look at your booking and see what I can do. Can you please provide me with your reservation number and the name of the hotel you stayed at in New York?Thank you for the information, Mr. Smith. I will escalate your case to our customer service department and they will contact you within 24 hours to discuss your compensation and refund options. Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Ava. How may I assist you today?\nCustomer: Yes, hi. My name is John Smith and I'm calling because I had a terrible experience with your agency during my trip from San Francisco to New York.\nAgent: I'm sorry to hear that, Mr. Smith. Can you please tell me more about what happened?\nCustomer: Well, for starters, my flight was delayed by 5 hours and I was not given any compensation for the inconvenience. Then, when I arrived in New York, my luggage was lost and I had to wait for 2 days to get it back.\nAgent: I'm really sorry about the delay, Mr. Smith. Unfortunately, flight delays and cancellations are beyond our control and are often due to airline issues. However, regarding your lost luggage, we can assist you in tracking it down and ensuring it is returned to you as soon as possible.\nCustomer: That's not good enough! I demand compensation for the delay and inconvenience. Plus, I want a full refund for the hotel I had to book for two additional days because of your agency's mistake.\nAgent: I understand your frustration, Mr. Smith. Let me take a look at your booking and see what I can do. Can you please provide me with your reservation number and the name of the hotel you stayed at in New York?\nCustomer: Yes, my reservation number is 123456 and the hotel was the Hilton in Times Square.\nAgent: Thank you for the information, Mr. Smith. I will escalate your case to our customer service department and they will contact you within 24 hours to discuss your compensation and refund options. Is there anything else I can help you with?\nCustomer: No, that's all. Just make sure they contact me as soon as possible.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420171001.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420171001.json deleted file mode 100644 index bf118c01..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240420171001.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Emma Davis", - "AgentId": "WVBORA", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-146-3081", - "Conversation": { - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Messages": [ - { - "Id": "1c4df1cd-e0b3-4549-b68a-3b2a4188541f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T17:10:07.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Thank you for calling Travel Agency, my name is Emma. How can I assist you today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a58382fd-229f-4043-9c7e-5471ec42fa03", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T17:11:37.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Hi Emma, I'm Jane Smith and I'm having some issues with my recent trip. I went from New York City to Los Angeles and my flight was delayed for six hours, which caused me to miss my connecting flight. I had to spend the night at the airport and it was a terrible experience. I want to know if there's anything that can be done about it.", - "UserId": "999-146-3081", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "999ea34f-0c1c-4e4f-a114-f354a9ea3960", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T17:13:31.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "I'm so sorry to hear that, Jane. I can definitely understand how frustrating that can be. Can you please provide me with your flight information so I can look into this further for you?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "64a8e516-8f89-441e-b32f-fe64bd4e2caf", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T17:15:22.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Yes, my flight was with American Airlines, flight number AA1234. It was supposed to depart from JFK at 10:00am on January 5th.", - "UserId": "999-146-3081", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "91359c21-2a81-4922-9a05-5ddc2a2289aa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T17:16:39.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Thank you for providing me with that information, Jane. Upon checking, I see that there were some issues with the weather conditions that caused the delay. However, I do understand that this caused an inconvenience for you. I would suggest filing a complaint with American Airlines to see if they can offer any compensation or solutions for the inconvenience. Would you like me to provide you with their contact information?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "10864743-8623-42e3-9acc-b48bb664617e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T17:18:31.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Yes, please do. Thank you for your help and understanding, Emma.", - "UserId": "999-146-3081", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bc13ba83-f146-4674-9b34-00cdb51fdea8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-20T17:19:49.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "Of course, Jane. Their phone number is 1-800-433-7300. Is there anything else I can help you with today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7244b005-937f-4194-b8e1-06b3eb2bab12", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-20T17:20:46.4516775-05:00", - "ConversationId": "fad3f8d5-14f8-418b-9c12-0cec26b04b7b", - "Value": "No, that's all for now. Thank you, Emma.", - "UserId": "999-146-3081", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-20T17:10:01.4516775-05:00", - "EndTime": "2024-04-20T17:20:46.4516775-05:00", - "Merged_content": "Thank you for calling Travel Agency, my name is Emma. How can I assist you today?Hi Emma, I'm Jane Smith and I'm having some issues with my recent trip. I went from New York City to Los Angeles and my flight was delayed for six hours, which caused me to miss my connecting flight. I had to spend the night at the airport and it was a terrible experience. I want to know if there's anything that can be done about it.I'm so sorry to hear that, Jane. I can definitely understand how frustrating that can be. Can you please provide me with your flight information so I can look into this further for you?Yes, my flight was with American Airlines, flight number AA1234. It was supposed to depart from JFK at 10:00am on January 5th.Thank you for providing me with that information, Jane. Upon checking, I see that there were some issues with the weather conditions that caused the delay. However, I do understand that this caused an inconvenience for you. I would suggest filing a complaint with American Airlines to see if they can offer any compensation or solutions for the inconvenience. Would you like me to provide you with their contact information?Yes, please do. Thank you for your help and understanding, Emma.Of course, Jane. Their phone number is 1-800-433-7300. Is there anything else I can help you with today?No, that's all for now. Thank you, Emma.", - "Merged_content_user": "Hi Emma, I'm Jane Smith and I'm having some issues with my recent trip. I went from New York City to Los Angeles and my flight was delayed for six hours, which caused me to miss my connecting flight. I had to spend the night at the airport and it was a terrible experience. I want to know if there's anything that can be done about it.Yes, my flight was with American Airlines, flight number AA1234. It was supposed to depart from JFK at 10:00am on January 5th.Yes, please do. Thank you for your help and understanding, Emma.No, that's all for now. Thank you, Emma.", - "Merged_content_agent": "Thank you for calling Travel Agency, my name is Emma. How can I assist you today?I'm so sorry to hear that, Jane. I can definitely understand how frustrating that can be. Can you please provide me with your flight information so I can look into this further for you?Thank you for providing me with that information, Jane. Upon checking, I see that there were some issues with the weather conditions that caused the delay. However, I do understand that this caused an inconvenience for you. I would suggest filing a complaint with American Airlines to see if they can offer any compensation or solutions for the inconvenience. Would you like me to provide you with their contact information?Of course, Jane. Their phone number is 1-800-433-7300. Is there anything else I can help you with today?", - "Full_conversation": "Agent: Thank you for calling Travel Agency, my name is Emma. How can I assist you today?\nCustomer: Hi Emma, I'm Jane Smith and I'm having some issues with my recent trip. I went from New York City to Los Angeles and my flight was delayed for six hours, which caused me to miss my connecting flight. I had to spend the night at the airport and it was a terrible experience. I want to know if there's anything that can be done about it.\nAgent: I'm so sorry to hear that, Jane. I can definitely understand how frustrating that can be. Can you please provide me with your flight information so I can look into this further for you?\nCustomer: Yes, my flight was with American Airlines, flight number AA1234. It was supposed to depart from JFK at 10:00am on January 5th.\nAgent: Thank you for providing me with that information, Jane. Upon checking, I see that there were some issues with the weather conditions that caused the delay. However, I do understand that this caused an inconvenience for you. I would suggest filing a complaint with American Airlines to see if they can offer any compensation or solutions for the inconvenience. Would you like me to provide you with their contact information?\nCustomer: Yes, please do. Thank you for your help and understanding, Emma.\nAgent: Of course, Jane. Their phone number is 1-800-433-7300. Is there anything else I can help you with today?\nCustomer: No, that's all for now. Thank you, Emma.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240421022533.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240421022533.json deleted file mode 100644 index 021b399c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240421022533.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Mia Anderson", - "AgentId": "UDC24N", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-487-7547", - "Conversation": { - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Messages": [ - { - "Id": "0e4747a3-7f8c-401c-a566-0a4149790105", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T02:26:41.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Thank you for calling our travel agency, this is Mia Anderson. May I have your name and booking number, please?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19918c77-bc54-498d-a270-e51d8ddc7c04", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T02:28:25.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Hi, my name is Sarah Smith and my booking number is 123456789. I am calling because I am frustrated with my recent trip to New York City.", - "UserId": "999-487-7547", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "458187a3-f6e4-4dfd-bc8b-5157cebd8164", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T02:29:30.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "I am sorry to hear that, Sarah. Can you please tell me what happened during your trip that made it frustrating?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f79fb2e9-2473-4435-b823-6a2e5f29fc0e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T02:30:53.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Well, first off my flight was delayed causing me to miss my connecting flight to Newark. Then, when I finally arrived in New York, my luggage never made it. It took 3 days for the airline to locate my bag and return it to me. On top of that, the hotel I booked was not what I expected. The room was small and the staff was unfriendly. Overall, it was just a terrible experience.", - "UserId": "999-487-7547", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ee1d2052-a3a1-4506-b147-1ec4797b4d98", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T02:32:17.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "I am so sorry, Sarah. I can understand how frustrating that must have been for you. Let me see what I can do to help resolve this issue. For the flight delay and luggage issue, I can contact the airline and submit a claim for you. For the hotel issue, I can arrange for a refund or possibly offer you a discount on your next booking.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "78e028bd-689f-4d5d-9c76-f58c0d9fb28b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T02:34:02.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "That would be great, thank you for your help. Do you need any additional information from me?", - "UserId": "999-487-7547", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2849a035-c8e6-4ba9-be73-71821d4f7b30", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T02:35:51.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Yes, I will need your contact information and the dates of your travel. Also, please provide me with your airline name, flight number, hotel name, and reservation number.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d28bdc55-cf21-4cbb-8001-9b1c77fd8fae", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T02:37:25.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Sure, my contact information is 555-123-4567 and my travel dates were October 25th through October 29th. My airline was Delta, flight number DL1234, and my hotel was the Marriot Marquis with reservation number 987654321.", - "UserId": "999-487-7547", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5a79670c-51d9-4d1e-94fe-1440947429e4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T02:38:07.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Thank you, Sarah. I will follow up with you via email within 24 hours with an update on what I was able to arrange for you.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "53ff1c48-7494-4e0c-91fb-0c584b66b3a2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T02:39:51.4600987-05:00", - "ConversationId": "5cc4a0ba-6350-4224-963f-bedfdc327ae3", - "Value": "Okay, thank you. I appreciate your help with this issue.", - "UserId": "999-487-7547", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-21T02:25:33.4600987-05:00", - "EndTime": "2024-04-21T02:39:51.4600987-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Mia Anderson. May I have your name and booking number, please?Hi, my name is Sarah Smith and my booking number is 123456789. I am calling because I am frustrated with my recent trip to New York City.I am sorry to hear that, Sarah. Can you please tell me what happened during your trip that made it frustrating?Well, first off my flight was delayed causing me to miss my connecting flight to Newark. Then, when I finally arrived in New York, my luggage never made it. It took 3 days for the airline to locate my bag and return it to me. On top of that, the hotel I booked was not what I expected. The room was small and the staff was unfriendly. Overall, it was just a terrible experience.I am so sorry, Sarah. I can understand how frustrating that must have been for you. Let me see what I can do to help resolve this issue. For the flight delay and luggage issue, I can contact the airline and submit a claim for you. For the hotel issue, I can arrange for a refund or possibly offer you a discount on your next booking.That would be great, thank you for your help. Do you need any additional information from me?Yes, I will need your contact information and the dates of your travel. Also, please provide me with your airline name, flight number, hotel name, and reservation number.Sure, my contact information is 555-123-4567 and my travel dates were October 25th through October 29th. My airline was Delta, flight number DL1234, and my hotel was the Marriot Marquis with reservation number 987654321.Thank you, Sarah. I will follow up with you via email within 24 hours with an update on what I was able to arrange for you.Okay, thank you. I appreciate your help with this issue.", - "Merged_content_user": "Hi, my name is Sarah Smith and my booking number is 123456789. I am calling because I am frustrated with my recent trip to New York City.Well, first off my flight was delayed causing me to miss my connecting flight to Newark. Then, when I finally arrived in New York, my luggage never made it. It took 3 days for the airline to locate my bag and return it to me. On top of that, the hotel I booked was not what I expected. The room was small and the staff was unfriendly. Overall, it was just a terrible experience.That would be great, thank you for your help. Do you need any additional information from me?Sure, my contact information is 555-123-4567 and my travel dates were October 25th through October 29th. My airline was Delta, flight number DL1234, and my hotel was the Marriot Marquis with reservation number 987654321.Okay, thank you. I appreciate your help with this issue.", - "Merged_content_agent": "Thank you for calling our travel agency, this is Mia Anderson. May I have your name and booking number, please?I am sorry to hear that, Sarah. Can you please tell me what happened during your trip that made it frustrating?I am so sorry, Sarah. I can understand how frustrating that must have been for you. Let me see what I can do to help resolve this issue. For the flight delay and luggage issue, I can contact the airline and submit a claim for you. For the hotel issue, I can arrange for a refund or possibly offer you a discount on your next booking.Yes, I will need your contact information and the dates of your travel. Also, please provide me with your airline name, flight number, hotel name, and reservation number.Thank you, Sarah. I will follow up with you via email within 24 hours with an update on what I was able to arrange for you.", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Mia Anderson. May I have your name and booking number, please?\nCustomer: Hi, my name is Sarah Smith and my booking number is 123456789. I am calling because I am frustrated with my recent trip to New York City.\nAgent: I am sorry to hear that, Sarah. Can you please tell me what happened during your trip that made it frustrating?\nCustomer: Well, first off my flight was delayed causing me to miss my connecting flight to Newark. Then, when I finally arrived in New York, my luggage never made it. It took 3 days for the airline to locate my bag and return it to me. On top of that, the hotel I booked was not what I expected. The room was small and the staff was unfriendly. Overall, it was just a terrible experience.\nAgent: I am so sorry, Sarah. I can understand how frustrating that must have been for you. Let me see what I can do to help resolve this issue. For the flight delay and luggage issue, I can contact the airline and submit a claim for you. For the hotel issue, I can arrange for a refund or possibly offer you a discount on your next booking.\nCustomer: That would be great, thank you for your help. Do you need any additional information from me?\nAgent: Yes, I will need your contact information and the dates of your travel. Also, please provide me with your airline name, flight number, hotel name, and reservation number.\nCustomer: Sure, my contact information is 555-123-4567 and my travel dates were October 25th through October 29th. My airline was Delta, flight number DL1234, and my hotel was the Marriot Marquis with reservation number 987654321.\nAgent: Thank you, Sarah. I will follow up with you via email within 24 hours with an update on what I was able to arrange for you.\nCustomer: Okay, thank you. I appreciate your help with this issue.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240423072709.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240423072709.json deleted file mode 100644 index 4ee5c0b8..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240423072709.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Noah Wilson", - "AgentId": "M9FVT5", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-395-2918", - "Conversation": { - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Messages": [ - { - "Id": "d2dec2a4-97be-453e-be56-e93caeb09824", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T07:27:10.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "Thank you for calling XYZ Travel Agency. My name is Noah. How may I assist you today?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4881d833-dc00-4a8e-829d-128235c26669", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T07:27:48.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "Hi Noah, my name is John Smith. I recently traveled to New York City and my luggage did not arrive with me. I filed a report with the airline, but I wanted to check if there is anything else I can do to track down my luggage. My flight details were with United Airlines, flight number UA234, departing from Atlanta on January 10th at 7:00 PM, arriving in JFK at 10:00 PM.", - "UserId": "999-395-2918", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "67fb82a5-3c5a-426f-bd98-fdeecbdccad3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T07:28:19.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "I'm sorry to hear that, John. Losing luggage can be very frustrating. I can certainly understand why you would be concerned. Let me check the status of your luggage for you.", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4d43c68-2f84-4da7-bf63-4b4a14c07c1b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T07:29:51.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "Thank you, Noah.", - "UserId": "999-395-2918", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1eb7898-81d1-4263-955d-4731f4d2105a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T07:30:49.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "According to our records, your luggage is still being tracked and has not yet been found. However, we will continue to actively search for it and will update you as soon as we have any new information. We apologize for the inconvenience and appreciate your patience.", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7dd5d6bc-0f37-4a7d-97e7-ab6a39607712", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T07:32:09.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "Okay, thank you for your help, Noah.", - "UserId": "999-395-2918", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9e5b00a7-f58b-4128-b8d3-b7a6ddf595a4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T07:32:14.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "Of course, John. Is there anything else I can assist you with?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e0f62037-17be-411c-b87a-40614cf51198", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T07:33:16.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "No, that's all for now. I just wanted to check on my luggage. Thank you for your help.", - "UserId": "999-395-2918", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "68804cbb-1c1a-4ef8-a233-d1f43e7f5982", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T07:34:44.8098151-05:00", - "ConversationId": "32f79c1e-87d2-4411-8e0c-b7dc30e2764b", - "Value": "You're welcome, John. Please don't hesitate to reach out if you have any further questions or concerns. Have a great day!", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-23T07:27:09.8098151-05:00", - "EndTime": "2024-04-23T07:34:44.8098151-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency. My name is Noah. How may I assist you today?Hi Noah, my name is John Smith. I recently traveled to New York City and my luggage did not arrive with me. I filed a report with the airline, but I wanted to check if there is anything else I can do to track down my luggage. My flight details were with United Airlines, flight number UA234, departing from Atlanta on January 10th at 7:00 PM, arriving in JFK at 10:00 PM.I'm sorry to hear that, John. Losing luggage can be very frustrating. I can certainly understand why you would be concerned. Let me check the status of your luggage for you.Thank you, Noah.According to our records, your luggage is still being tracked and has not yet been found. However, we will continue to actively search for it and will update you as soon as we have any new information. We apologize for the inconvenience and appreciate your patience.Okay, thank you for your help, Noah.Of course, John. Is there anything else I can assist you with?No, that's all for now. I just wanted to check on my luggage. Thank you for your help.You're welcome, John. Please don't hesitate to reach out if you have any further questions or concerns. Have a great day!", - "Merged_content_user": "Hi Noah, my name is John Smith. I recently traveled to New York City and my luggage did not arrive with me. I filed a report with the airline, but I wanted to check if there is anything else I can do to track down my luggage. My flight details were with United Airlines, flight number UA234, departing from Atlanta on January 10th at 7:00 PM, arriving in JFK at 10:00 PM.Thank you, Noah.Okay, thank you for your help, Noah.No, that's all for now. I just wanted to check on my luggage. Thank you for your help.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency. My name is Noah. How may I assist you today?I'm sorry to hear that, John. Losing luggage can be very frustrating. I can certainly understand why you would be concerned. Let me check the status of your luggage for you.According to our records, your luggage is still being tracked and has not yet been found. However, we will continue to actively search for it and will update you as soon as we have any new information. We apologize for the inconvenience and appreciate your patience.Of course, John. Is there anything else I can assist you with?You're welcome, John. Please don't hesitate to reach out if you have any further questions or concerns. Have a great day!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency. My name is Noah. How may I assist you today?\nCustomer: Hi Noah, my name is John Smith. I recently traveled to New York City and my luggage did not arrive with me. I filed a report with the airline, but I wanted to check if there is anything else I can do to track down my luggage. My flight details were with United Airlines, flight number UA234, departing from Atlanta on January 10th at 7:00 PM, arriving in JFK at 10:00 PM.\nAgent: I'm sorry to hear that, John. Losing luggage can be very frustrating. I can certainly understand why you would be concerned. Let me check the status of your luggage for you.\nCustomer: Thank you, Noah.\nAgent: According to our records, your luggage is still being tracked and has not yet been found. However, we will continue to actively search for it and will update you as soon as we have any new information. We apologize for the inconvenience and appreciate your patience.\nCustomer: Okay, thank you for your help, Noah.\nAgent: Of course, John. Is there anything else I can assist you with?\nCustomer: No, that's all for now. I just wanted to check on my luggage. Thank you for your help.\nAgent: You're welcome, John. Please don't hesitate to reach out if you have any further questions or concerns. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425012549.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425012549.json deleted file mode 100644 index 37f2aee9..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425012549.json +++ /dev/null @@ -1,109 +0,0 @@ -{ - "AgentName": "Noah Wilson", - "AgentId": "M9FVT5", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-168-6254", - "Conversation": { - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Messages": [ - { - "Id": "f6361035-a04e-44ae-bfcd-86f17870e316", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T01:26:40.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "Thank you for calling the travel agency, my name is Noah Wilson. How can I assist you today?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "74f94aee-bf73-40ed-b2a8-4b62bcccda57", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T01:27:31.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "Hi Noah, my name is Jane Smith and I'm calling because I have a complaint regarding my recent trip. I went from Los Angeles to New York City last week, and my luggage never arrived at my hotel. I've been trying to track it down with the airline but haven't had any luck so far.", - "UserId": "999-168-6254", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3596a5c6-7ffe-4123-b7ae-61f4c72ed121", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T01:28:20.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "I'm so sorry to hear that, Jane. Losing luggage can be a very frustrating experience. Can you please provide me with your booking details so I can look into this for you?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "21fa6514-f130-4f34-89a4-d0b27ff8aee6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T01:29:19.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "Yes, my reservation number is ABC123 and I flew with American Airlines on May 1st at 11AM from LAX to JFK.", - "UserId": "999-168-6254", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8b8efde7-6cd6-4ad5-b071-3d800458ec59", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T01:31:13.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "Thank you for providing that information, Jane. Let me check with both the airline and the hotel to see if they have any information about your luggage. I will follow up with you once I have an update.", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "86a35d04-0fd0-482c-aac5-e5294bf50763", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T01:32:49.7781111-05:00", - "ConversationId": "57e837d0-c93a-408b-b352-67722d455f00", - "Value": "Thank you, Noah. I appreciate your help.", - "UserId": "999-168-6254", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-25T01:25:49.7781111-05:00", - "EndTime": "2024-04-25T01:32:49.7781111-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Noah Wilson. How can I assist you today?Hi Noah, my name is Jane Smith and I'm calling because I have a complaint regarding my recent trip. I went from Los Angeles to New York City last week, and my luggage never arrived at my hotel. I've been trying to track it down with the airline but haven't had any luck so far.I'm so sorry to hear that, Jane. Losing luggage can be a very frustrating experience. Can you please provide me with your booking details so I can look into this for you?Yes, my reservation number is ABC123 and I flew with American Airlines on May 1st at 11AM from LAX to JFK.Thank you for providing that information, Jane. Let me check with both the airline and the hotel to see if they have any information about your luggage. I will follow up with you once I have an update.Thank you, Noah. I appreciate your help.", - "Merged_content_user": "Hi Noah, my name is Jane Smith and I'm calling because I have a complaint regarding my recent trip. I went from Los Angeles to New York City last week, and my luggage never arrived at my hotel. I've been trying to track it down with the airline but haven't had any luck so far.Yes, my reservation number is ABC123 and I flew with American Airlines on May 1st at 11AM from LAX to JFK.Thank you, Noah. I appreciate your help.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Noah Wilson. How can I assist you today?I'm so sorry to hear that, Jane. Losing luggage can be a very frustrating experience. Can you please provide me with your booking details so I can look into this for you?Thank you for providing that information, Jane. Let me check with both the airline and the hotel to see if they have any information about your luggage. I will follow up with you once I have an update.", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Noah Wilson. How can I assist you today?\nCustomer: Hi Noah, my name is Jane Smith and I'm calling because I have a complaint regarding my recent trip. I went from Los Angeles to New York City last week, and my luggage never arrived at my hotel. I've been trying to track it down with the airline but haven't had any luck so far.\nAgent: I'm so sorry to hear that, Jane. Losing luggage can be a very frustrating experience. Can you please provide me with your booking details so I can look into this for you?\nCustomer: Yes, my reservation number is ABC123 and I flew with American Airlines on May 1st at 11AM from LAX to JFK.\nAgent: Thank you for providing that information, Jane. Let me check with both the airline and the hotel to see if they have any information about your luggage. I will follow up with you once I have an update.\nCustomer: Thank you, Noah. I appreciate your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425022545.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425022545.json deleted file mode 100644 index 25d6001a..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425022545.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Charlotte Martinez", - "AgentId": "MDQCWU", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-688-1165", - "Conversation": { - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Messages": [ - { - "Id": "4552d424-41be-46f2-bd20-0a601b928af5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:27:05.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "Thank you for contacting our travel agency. My name is Charlotte Martinez. How may I assist you today?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "57c2565f-8d2e-43db-8d01-3bdba2343a57", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T02:28:44.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "Hi Charlotte, my name is John Smith and I am calling because I have had a terrible experience with your agency during my trip from New York to Los Angeles.", - "UserId": "999-688-1165", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "be6aec81-b492-4f2e-a25c-b1001456683e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:29:28.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "I'm sorry to hear that, John. Can you please tell me what happened?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "46d9f79a-db0e-47f3-bd44-6b2d0b549b52", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T02:31:27.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "Well, first of all, my flight was delayed by several hours due to bad weather in New York. Then, when I finally arrived in Los Angeles, my luggage was nowhere to be found. I had to fill out a lost luggage form and I still haven't received any updates or information about my luggage.", - "UserId": "999-688-1165", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6f65b7f9-f9e7-4026-aa44-f4b4dae288ef", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:31:50.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "I completely understand your frustration, John. Let me see if I can help you with tracking your lost luggage.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4460ae13-06ef-4241-8414-8bb662dc5671", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:33:31.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "May I have your reservation number and date, as well as the airline you traveled with?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "901a1e03-bbcc-482f-8041-8d5f3b78edde", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T02:34:03.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "Yes, my reservation number is 1234567 and the date was February 10th. I traveled with American Airlines.", - "UserId": "999-688-1165", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e6c040b-8e66-495f-a6e8-046df39161dc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:36:02.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "Thank you, John. I will contact American Airlines and get back to you as soon as I have an update. In the meantime, is there anything else I can assist you with?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "444f1c3a-0474-480b-8740-92bf1a387247", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T02:36:25.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "No, that's all for now. Thank you for your help, Charlotte.", - "UserId": "999-688-1165", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "95717bf2-2dbc-435a-98d5-7643d35fe1b3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T02:36:48.9139337-05:00", - "ConversationId": "642b3466-40c6-421c-b6d6-28de330f4460", - "Value": "You're welcome, John. It was my pleasure to assist you today. Have a great day!", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-25T02:25:45.9139337-05:00", - "EndTime": "2024-04-25T02:36:48.9139337-05:00", - "Merged_content": "Thank you for contacting our travel agency. My name is Charlotte Martinez. How may I assist you today?Hi Charlotte, my name is John Smith and I am calling because I have had a terrible experience with your agency during my trip from New York to Los Angeles.I'm sorry to hear that, John. Can you please tell me what happened?Well, first of all, my flight was delayed by several hours due to bad weather in New York. Then, when I finally arrived in Los Angeles, my luggage was nowhere to be found. I had to fill out a lost luggage form and I still haven't received any updates or information about my luggage.I completely understand your frustration, John. Let me see if I can help you with tracking your lost luggage.May I have your reservation number and date, as well as the airline you traveled with?Yes, my reservation number is 1234567 and the date was February 10th. I traveled with American Airlines.Thank you, John. I will contact American Airlines and get back to you as soon as I have an update. In the meantime, is there anything else I can assist you with?No, that's all for now. Thank you for your help, Charlotte.You're welcome, John. It was my pleasure to assist you today. Have a great day!", - "Merged_content_user": "Hi Charlotte, my name is John Smith and I am calling because I have had a terrible experience with your agency during my trip from New York to Los Angeles.Well, first of all, my flight was delayed by several hours due to bad weather in New York. Then, when I finally arrived in Los Angeles, my luggage was nowhere to be found. I had to fill out a lost luggage form and I still haven't received any updates or information about my luggage.Yes, my reservation number is 1234567 and the date was February 10th. I traveled with American Airlines.No, that's all for now. Thank you for your help, Charlotte.", - "Merged_content_agent": "Thank you for contacting our travel agency. My name is Charlotte Martinez. How may I assist you today?I'm sorry to hear that, John. Can you please tell me what happened?I completely understand your frustration, John. Let me see if I can help you with tracking your lost luggage.May I have your reservation number and date, as well as the airline you traveled with?Thank you, John. I will contact American Airlines and get back to you as soon as I have an update. In the meantime, is there anything else I can assist you with?You're welcome, John. It was my pleasure to assist you today. Have a great day!", - "Full_conversation": "Agent: Thank you for contacting our travel agency. My name is Charlotte Martinez. How may I assist you today?\nCustomer: Hi Charlotte, my name is John Smith and I am calling because I have had a terrible experience with your agency during my trip from New York to Los Angeles.\nAgent: I'm sorry to hear that, John. Can you please tell me what happened?\nCustomer: Well, first of all, my flight was delayed by several hours due to bad weather in New York. Then, when I finally arrived in Los Angeles, my luggage was nowhere to be found. I had to fill out a lost luggage form and I still haven't received any updates or information about my luggage.\nAgent: I completely understand your frustration, John. Let me see if I can help you with tracking your lost luggage.\nAgent: May I have your reservation number and date, as well as the airline you traveled with?\nCustomer: Yes, my reservation number is 1234567 and the date was February 10th. I traveled with American Airlines.\nAgent: Thank you, John. I will contact American Airlines and get back to you as soon as I have an update. In the meantime, is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your help, Charlotte.\nAgent: You're welcome, John. It was my pleasure to assist you today. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425090807.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425090807.json deleted file mode 100644 index b61014ba..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240425090807.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Mason White", - "AgentId": "QLUD5I", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-587-1045", - "Conversation": { - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Messages": [ - { - "Id": "7281a5f6-de4d-48c0-8662-0dffb42040cb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T09:08:36.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "Thank you for calling Travel Bliss, this is Mason. How may I assist you today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "96781b16-d839-4629-b233-78e4d44a0bed", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T09:10:33.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "Yes, hi. My name is John Smith and I am calling about my recent trip to New York City. I had some issues with my flight and hotel accommodations, and I am very upset about it.", - "UserId": "999-587-1045", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9b657f2a-b6da-4706-bf88-0b6458dc201b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T09:11:44.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "I'm sorry to hear that, John. Can you please provide me with your reservation number and travel dates so I can take a look?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2a8f7783-79b1-4fa4-8727-d1e973f7a3cc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T09:12:15.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "Yes, my hotel reservation was under John Smith and the confirmation number was 123456. My flight was with United Airlines, flight number 1234, departing from Los Angeles on January 15th at 10:00am and arriving in New York City.", - "UserId": "999-587-1045", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1ad9b785-78f9-4ba6-acf9-6b4509b8839e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T09:12:55.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "Thank you, John. I can see that your flight was delayed due to weather conditions. Unfortunately, we cannot control the weather and any resulting delays or cancellations. However, we do offer compensation and assistance with rescheduling. Can I assist you with that?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aa98a6ab-7f84-4096-bf7f-895950ed4db8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T09:13:43.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "No, I already spoke to a representative about that and they were not helpful. I want to file a formal complaint and get a refund for my hotel stay since the conditions were unsatisfactory.", - "UserId": "999-587-1045", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f70a07bc-77ec-443c-b640-f4a886343bc9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T09:14:26.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "I'm sorry to hear that, John. Can you please provide me with more details about the unsatisfactory conditions of your hotel stay?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d3e07354-af4f-4f31-b068-cf272b02126e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T09:16:02.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "The hotel room was dirty and had bugs, the sheets were stained, and there was a strong odor. It was not suitable for a comfortable stay and I want a full refund.", - "UserId": "999-587-1045", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cbda89f7-ede5-4efb-a970-3522187d010e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T09:16:36.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "I understand your frustration, John. I will escalate this to our customer service team and have them contact you directly for further assistance with a refund. Is there anything else I can help you with today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9bb27f29-bd15-4504-a89b-bf6441f66883", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T09:18:12.8328409-05:00", - "ConversationId": "4572df4b-720a-4a74-9446-9ed2dec7bfdb", - "Value": "No, that's all. Thank you for your help.", - "UserId": "999-587-1045", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-25T09:08:07.8328409-05:00", - "EndTime": "2024-04-25T09:18:12.8328409-05:00", - "Merged_content": "Thank you for calling Travel Bliss, this is Mason. How may I assist you today?Yes, hi. My name is John Smith and I am calling about my recent trip to New York City. I had some issues with my flight and hotel accommodations, and I am very upset about it.I'm sorry to hear that, John. Can you please provide me with your reservation number and travel dates so I can take a look?Yes, my hotel reservation was under John Smith and the confirmation number was 123456. My flight was with United Airlines, flight number 1234, departing from Los Angeles on January 15th at 10:00am and arriving in New York City.Thank you, John. I can see that your flight was delayed due to weather conditions. Unfortunately, we cannot control the weather and any resulting delays or cancellations. However, we do offer compensation and assistance with rescheduling. Can I assist you with that?No, I already spoke to a representative about that and they were not helpful. I want to file a formal complaint and get a refund for my hotel stay since the conditions were unsatisfactory.I'm sorry to hear that, John. Can you please provide me with more details about the unsatisfactory conditions of your hotel stay?The hotel room was dirty and had bugs, the sheets were stained, and there was a strong odor. It was not suitable for a comfortable stay and I want a full refund.I understand your frustration, John. I will escalate this to our customer service team and have them contact you directly for further assistance with a refund. Is there anything else I can help you with today?No, that's all. Thank you for your help.", - "Merged_content_user": "Yes, hi. My name is John Smith and I am calling about my recent trip to New York City. I had some issues with my flight and hotel accommodations, and I am very upset about it.Yes, my hotel reservation was under John Smith and the confirmation number was 123456. My flight was with United Airlines, flight number 1234, departing from Los Angeles on January 15th at 10:00am and arriving in New York City.No, I already spoke to a representative about that and they were not helpful. I want to file a formal complaint and get a refund for my hotel stay since the conditions were unsatisfactory.The hotel room was dirty and had bugs, the sheets were stained, and there was a strong odor. It was not suitable for a comfortable stay and I want a full refund.No, that's all. Thank you for your help.", - "Merged_content_agent": "Thank you for calling Travel Bliss, this is Mason. How may I assist you today?I'm sorry to hear that, John. Can you please provide me with your reservation number and travel dates so I can take a look?Thank you, John. I can see that your flight was delayed due to weather conditions. Unfortunately, we cannot control the weather and any resulting delays or cancellations. However, we do offer compensation and assistance with rescheduling. Can I assist you with that?I'm sorry to hear that, John. Can you please provide me with more details about the unsatisfactory conditions of your hotel stay?I understand your frustration, John. I will escalate this to our customer service team and have them contact you directly for further assistance with a refund. Is there anything else I can help you with today?", - "Full_conversation": "Agent: Thank you for calling Travel Bliss, this is Mason. How may I assist you today?\nCustomer: Yes, hi. My name is John Smith and I am calling about my recent trip to New York City. I had some issues with my flight and hotel accommodations, and I am very upset about it.\nAgent: I'm sorry to hear that, John. Can you please provide me with your reservation number and travel dates so I can take a look?\nCustomer: Yes, my hotel reservation was under John Smith and the confirmation number was 123456. My flight was with United Airlines, flight number 1234, departing from Los Angeles on January 15th at 10:00am and arriving in New York City.\nAgent: Thank you, John. I can see that your flight was delayed due to weather conditions. Unfortunately, we cannot control the weather and any resulting delays or cancellations. However, we do offer compensation and assistance with rescheduling. Can I assist you with that?\nCustomer: No, I already spoke to a representative about that and they were not helpful. I want to file a formal complaint and get a refund for my hotel stay since the conditions were unsatisfactory.\nAgent: I'm sorry to hear that, John. Can you please provide me with more details about the unsatisfactory conditions of your hotel stay?\nCustomer: The hotel room was dirty and had bugs, the sheets were stained, and there was a strong odor. It was not suitable for a comfortable stay and I want a full refund.\nAgent: I understand your frustration, John. I will escalate this to our customer service team and have them contact you directly for further assistance with a refund. Is there anything else I can help you with today?\nCustomer: No, that's all. Thank you for your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240430030856.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240430030856.json deleted file mode 100644 index d283ae94..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240430030856.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Elijah Martin", - "AgentId": "76QR0N", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-398-5519", - "Conversation": { - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Messages": [ - { - "Id": "a0e49b17-18a6-40b2-98d4-10c68278a085", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-30T03:09:40.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Thank you for calling the travel agency, my name is Elijah Martin. How can I assist you today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cb6eda66-0219-411d-8e24-de2dd1f01b24", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-30T03:09:43.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Yes, hi. My name is Emily Johnson and I have a complaint about my recent trip to New York City.", - "UserId": "999-398-5519", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6c133314-bd38-4431-9b6a-fb0f3cda65b2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-30T03:10:31.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Hi Emily, I'm sorry to hear that. Can you please elaborate on the issue you experienced during your trip?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "602bafbd-a8c6-4b86-90ac-84a7c49d9afc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-30T03:12:21.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Yes, I had a flight delay and when I finally arrived, my hotel room had been given away. I had to find a new hotel room at the last minute and it was much more expensive than what I had originally booked.", - "UserId": "999-398-5519", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4bb57cba-7d2f-43ea-99ae-63cdca9c1d47", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-30T03:14:03.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "I'm sorry to hear that, Emily. Can you please provide me with your flight information and hotel reservation number so I can look into this issue for you?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "24b83c93-7d81-416a-8d53-db5af61ad602", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-30T03:15:13.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Yes, my flight was with American Airlines, flight number AA1234, departing from Los Angeles International Airport on January 1st at 9:00am and arriving at JFK airport at 4:00pm. My hotel reservation was for the Hilton in Midtown Manhattan with reservation number 1234567 for January 1st-3rd.", - "UserId": "999-398-5519", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d098389-51d3-48ae-9387-1fd6ac0661dc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-30T03:15:50.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "Thank you for providing me with that information. I will investigate the delay with your flight and the issue with your hotel reservation. Is there anything else that you would like me to address today, Emily?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b258c310-a35e-4481-8bc2-3d50a1a5c7e1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-30T03:17:08.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "No, that's all for now. I just want this issue resolved as soon as possible.", - "UserId": "999-398-5519", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4a7a2ca3-c416-4281-b6f8-a6da2d081b6e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-30T03:18:06.8256511-05:00", - "ConversationId": "c67d49a4-f6d7-4f65-bdba-7c567bedc67b", - "Value": "I completely understand. I will contact you as soon as I have any updates on this situation, Emily. Thank you for bringing this to our attention and have a great day!", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-30T03:08:56.8256511-05:00", - "EndTime": "2024-04-30T03:18:06.8256511-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Elijah Martin. How can I assist you today?Yes, hi. My name is Emily Johnson and I have a complaint about my recent trip to New York City.Hi Emily, I'm sorry to hear that. Can you please elaborate on the issue you experienced during your trip?Yes, I had a flight delay and when I finally arrived, my hotel room had been given away. I had to find a new hotel room at the last minute and it was much more expensive than what I had originally booked.I'm sorry to hear that, Emily. Can you please provide me with your flight information and hotel reservation number so I can look into this issue for you?Yes, my flight was with American Airlines, flight number AA1234, departing from Los Angeles International Airport on January 1st at 9:00am and arriving at JFK airport at 4:00pm. My hotel reservation was for the Hilton in Midtown Manhattan with reservation number 1234567 for January 1st-3rd.Thank you for providing me with that information. I will investigate the delay with your flight and the issue with your hotel reservation. Is there anything else that you would like me to address today, Emily?No, that's all for now. I just want this issue resolved as soon as possible.I completely understand. I will contact you as soon as I have any updates on this situation, Emily. Thank you for bringing this to our attention and have a great day!", - "Merged_content_user": "Yes, hi. My name is Emily Johnson and I have a complaint about my recent trip to New York City.Yes, I had a flight delay and when I finally arrived, my hotel room had been given away. I had to find a new hotel room at the last minute and it was much more expensive than what I had originally booked.Yes, my flight was with American Airlines, flight number AA1234, departing from Los Angeles International Airport on January 1st at 9:00am and arriving at JFK airport at 4:00pm. My hotel reservation was for the Hilton in Midtown Manhattan with reservation number 1234567 for January 1st-3rd.No, that's all for now. I just want this issue resolved as soon as possible.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Elijah Martin. How can I assist you today?Hi Emily, I'm sorry to hear that. Can you please elaborate on the issue you experienced during your trip?I'm sorry to hear that, Emily. Can you please provide me with your flight information and hotel reservation number so I can look into this issue for you?Thank you for providing me with that information. I will investigate the delay with your flight and the issue with your hotel reservation. Is there anything else that you would like me to address today, Emily?I completely understand. I will contact you as soon as I have any updates on this situation, Emily. Thank you for bringing this to our attention and have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Elijah Martin. How can I assist you today?\nCustomer: Yes, hi. My name is Emily Johnson and I have a complaint about my recent trip to New York City.\nAgent: Hi Emily, I'm sorry to hear that. Can you please elaborate on the issue you experienced during your trip?\nCustomer: Yes, I had a flight delay and when I finally arrived, my hotel room had been given away. I had to find a new hotel room at the last minute and it was much more expensive than what I had originally booked.\nAgent: I'm sorry to hear that, Emily. Can you please provide me with your flight information and hotel reservation number so I can look into this issue for you?\nCustomer: Yes, my flight was with American Airlines, flight number AA1234, departing from Los Angeles International Airport on January 1st at 9:00am and arriving at JFK airport at 4:00pm. My hotel reservation was for the Hilton in Midtown Manhattan with reservation number 1234567 for January 1st-3rd.\nAgent: Thank you for providing me with that information. I will investigate the delay with your flight and the issue with your hotel reservation. Is there anything else that you would like me to address today, Emily?\nCustomer: No, that's all for now. I just want this issue resolved as soon as possible.\nAgent: I completely understand. I will contact you as soon as I have any updates on this situation, Emily. Thank you for bringing this to our attention and have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240505080929.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240505080929.json deleted file mode 100644 index 611fa9b0..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240505080929.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Isabella Taylor", - "AgentId": "1OWZ1U", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-951-2111", - "Conversation": { - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Messages": [ - { - "Id": "10aa1a94-300a-43fc-a944-c7ba953a73aa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-05T08:11:07.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fb178397-6f6c-4be7-a420-c5bb3d5b1e03", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-05T08:12:10.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Yes, I need to speak with someone about an issue with my travel plans. My name is John Smith and I have a flight booked from New York City to Los Angeles with your agency.", - "UserId": "999-951-2111", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "03dccb13-8d3f-478a-8738-6b53eb14814e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-05T08:12:55.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "I understand your concern, John. May I know what seems to be the problem with your travel plans?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4f50e42e-0c9a-4d57-91b4-08a497fabc9c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-05T08:14:05.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Yes, my flight was delayed for several hours and I missed my connecting flight in Denver. I had to stay overnight in a hotel and I'm very upset about it. I need help with rescheduling or compensation.", - "UserId": "999-951-2111", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8f72441b-3620-4016-86e3-8ee60ce043a5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-05T08:14:24.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "I'm sorry to hear that, John. Can you please provide me your flight details and reservation number?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "15af9f58-9383-408a-8206-5c3a12b119d4", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-05T08:15:43.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Yes, my airline is Delta and my flight number is DL1580. The departure date was December 30th at 7:00 AM. My reservation number is 123456789 and my hotel was the Hilton in Denver.", - "UserId": "999-951-2111", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9ddef025-b3f9-4f71-8cc3-59d0d7a79f01", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-05T08:16:38.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Thank you for providing the details, John. I will check the status of your flight and see what can be done to help you. I apologize for any inconvenience caused by the delay.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4cb6a313-cc39-4d43-9409-363ecb2ca01c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-05T08:18:28.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "I'm glad to hear that, but I'm still very upset about the situation. This has caused me a lot of stress and inconvenience.", - "UserId": "999-951-2111", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1705a1a4-bfd5-4e3f-be6e-93014d10068d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-05T08:19:28.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "I completely understand your frustration, John. Rest assured that I will do my best to resolve this issue for you and make sure that you receive the compensation you are entitled to.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a72c8103-4d46-42bf-b5e3-bf71b5581c64", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-05T08:20:37.6262943-05:00", - "ConversationId": "f7653ef8-8e24-4ca0-a12c-ca331efce3fc", - "Value": "Well, I hope so. This whole experience has been very disappointing and I expect better service from a travel agency.", - "UserId": "999-951-2111", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-05T08:09:29.6262943-05:00", - "EndTime": "2024-05-05T08:20:37.6262943-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?Yes, I need to speak with someone about an issue with my travel plans. My name is John Smith and I have a flight booked from New York City to Los Angeles with your agency.I understand your concern, John. May I know what seems to be the problem with your travel plans?Yes, my flight was delayed for several hours and I missed my connecting flight in Denver. I had to stay overnight in a hotel and I'm very upset about it. I need help with rescheduling or compensation.I'm sorry to hear that, John. Can you please provide me your flight details and reservation number?Yes, my airline is Delta and my flight number is DL1580. The departure date was December 30th at 7:00 AM. My reservation number is 123456789 and my hotel was the Hilton in Denver.Thank you for providing the details, John. I will check the status of your flight and see what can be done to help you. I apologize for any inconvenience caused by the delay.I'm glad to hear that, but I'm still very upset about the situation. This has caused me a lot of stress and inconvenience.I completely understand your frustration, John. Rest assured that I will do my best to resolve this issue for you and make sure that you receive the compensation you are entitled to.Well, I hope so. This whole experience has been very disappointing and I expect better service from a travel agency.", - "Merged_content_user": "Yes, I need to speak with someone about an issue with my travel plans. My name is John Smith and I have a flight booked from New York City to Los Angeles with your agency.Yes, my flight was delayed for several hours and I missed my connecting flight in Denver. I had to stay overnight in a hotel and I'm very upset about it. I need help with rescheduling or compensation.Yes, my airline is Delta and my flight number is DL1580. The departure date was December 30th at 7:00 AM. My reservation number is 123456789 and my hotel was the Hilton in Denver.I'm glad to hear that, but I'm still very upset about the situation. This has caused me a lot of stress and inconvenience.Well, I hope so. This whole experience has been very disappointing and I expect better service from a travel agency.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?I understand your concern, John. May I know what seems to be the problem with your travel plans?I'm sorry to hear that, John. Can you please provide me your flight details and reservation number?Thank you for providing the details, John. I will check the status of your flight and see what can be done to help you. I apologize for any inconvenience caused by the delay.I completely understand your frustration, John. Rest assured that I will do my best to resolve this issue for you and make sure that you receive the compensation you are entitled to.", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?\nCustomer: Yes, I need to speak with someone about an issue with my travel plans. My name is John Smith and I have a flight booked from New York City to Los Angeles with your agency.\nAgent: I understand your concern, John. May I know what seems to be the problem with your travel plans?\nCustomer: Yes, my flight was delayed for several hours and I missed my connecting flight in Denver. I had to stay overnight in a hotel and I'm very upset about it. I need help with rescheduling or compensation.\nAgent: I'm sorry to hear that, John. Can you please provide me your flight details and reservation number?\nCustomer: Yes, my airline is Delta and my flight number is DL1580. The departure date was December 30th at 7:00 AM. My reservation number is 123456789 and my hotel was the Hilton in Denver.\nAgent: Thank you for providing the details, John. I will check the status of your flight and see what can be done to help you. I apologize for any inconvenience caused by the delay.\nCustomer: I'm glad to hear that, but I'm still very upset about the situation. This has caused me a lot of stress and inconvenience.\nAgent: I completely understand your frustration, John. Rest assured that I will do my best to resolve this issue for you and make sure that you receive the compensation you are entitled to.\nCustomer: Well, I hope so. This whole experience has been very disappointing and I expect better service from a travel agency.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507091034.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507091034.json deleted file mode 100644 index d2e8da5e..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507091034.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Sophia Moore", - "AgentId": "6SYKT5", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-723-2620", - "Conversation": { - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Messages": [ - { - "Id": "d14494c1-18f9-488d-a569-665a811f761c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:11:52.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "Thank you for calling XYZ travel agency, my name is Sophia Moore. How may I assist you today?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d566320-7c03-4a43-b8e0-427b609f25b7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:12:17.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "Hi Sophia, my name is Jane Smith and I have a complaint about my recent trip to New York City.", - "UserId": "999-723-2620", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "727ad389-1e1f-495b-baab-8cfdbd7e43e9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:12:56.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "I'm sorry to hear that, Jane. Can you please provide me with more information about your complaint?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3bff6ca1-b3ba-4272-bcc6-0785f4a38764", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:14:14.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "Yes, I had a flight delay on my way to New York and I was not properly compensated for my inconvenience. I also had issues with my hotel reservation and there were hidden fees that were not disclosed to me.", - "UserId": "999-723-2620", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e28537b-d585-4968-9229-c46390bfeefe", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:15:19.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "I am so sorry to hear about those issues, Jane. Let me check our records and see what we can do to help.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b3f0b29d-4c5d-4e0f-b880-5d7475c01cfd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:16:14.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "I appreciate that, but I am extremely upset and I feel like this is unacceptable. I expect better service from a travel agency.", - "UserId": "999-723-2620", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a4f7d424-8451-42ea-9a20-0b3d237b74be", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:16:25.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "I understand your frustration, Jane. Please know that we value your business and we will do everything in our power to make this right.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aea6eb4e-a9de-49d1-9273-9bad5ff11f63", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:18:16.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "Well, I hope so. I would like to see some kind of compensation for the issues I experienced.", - "UserId": "999-723-2620", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "20caa11f-2d82-4a33-97e0-6dfea908e5df", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:19:02.9562855-05:00", - "ConversationId": "354c660e-86b9-478f-b6c7-44405c6f4cd9", - "Value": "Absolutely, Jane. Let me review your case and see what we can do. I will follow up with you as soon as possible with a resolution.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-07T09:10:34.9562855-05:00", - "EndTime": "2024-05-07T09:19:02.9562855-05:00", - "Merged_content": "Thank you for calling XYZ travel agency, my name is Sophia Moore. How may I assist you today?Hi Sophia, my name is Jane Smith and I have a complaint about my recent trip to New York City.I'm sorry to hear that, Jane. Can you please provide me with more information about your complaint?Yes, I had a flight delay on my way to New York and I was not properly compensated for my inconvenience. I also had issues with my hotel reservation and there were hidden fees that were not disclosed to me.I am so sorry to hear about those issues, Jane. Let me check our records and see what we can do to help.I appreciate that, but I am extremely upset and I feel like this is unacceptable. I expect better service from a travel agency.I understand your frustration, Jane. Please know that we value your business and we will do everything in our power to make this right.Well, I hope so. I would like to see some kind of compensation for the issues I experienced.Absolutely, Jane. Let me review your case and see what we can do. I will follow up with you as soon as possible with a resolution.", - "Merged_content_user": "Hi Sophia, my name is Jane Smith and I have a complaint about my recent trip to New York City.Yes, I had a flight delay on my way to New York and I was not properly compensated for my inconvenience. I also had issues with my hotel reservation and there were hidden fees that were not disclosed to me.I appreciate that, but I am extremely upset and I feel like this is unacceptable. I expect better service from a travel agency.Well, I hope so. I would like to see some kind of compensation for the issues I experienced.", - "Merged_content_agent": "Thank you for calling XYZ travel agency, my name is Sophia Moore. How may I assist you today?I'm sorry to hear that, Jane. Can you please provide me with more information about your complaint?I am so sorry to hear about those issues, Jane. Let me check our records and see what we can do to help.I understand your frustration, Jane. Please know that we value your business and we will do everything in our power to make this right.Absolutely, Jane. Let me review your case and see what we can do. I will follow up with you as soon as possible with a resolution.", - "Full_conversation": "Agent: Thank you for calling XYZ travel agency, my name is Sophia Moore. How may I assist you today?\nCustomer: Hi Sophia, my name is Jane Smith and I have a complaint about my recent trip to New York City.\nAgent: I'm sorry to hear that, Jane. Can you please provide me with more information about your complaint?\nCustomer: Yes, I had a flight delay on my way to New York and I was not properly compensated for my inconvenience. I also had issues with my hotel reservation and there were hidden fees that were not disclosed to me.\nAgent: I am so sorry to hear about those issues, Jane. Let me check our records and see what we can do to help.\nCustomer: I appreciate that, but I am extremely upset and I feel like this is unacceptable. I expect better service from a travel agency.\nAgent: I understand your frustration, Jane. Please know that we value your business and we will do everything in our power to make this right.\nCustomer: Well, I hope so. I would like to see some kind of compensation for the issues I experienced.\nAgent: Absolutely, Jane. Let me review your case and see what we can do. I will follow up with you as soon as possible with a resolution.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507192559.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507192559.json deleted file mode 100644 index d0ca13cb..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240507192559.json +++ /dev/null @@ -1,229 +0,0 @@ -{ - "AgentName": "Elijah Martin", - "AgentId": "76QR0N", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-724-8313", - "Conversation": { - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Messages": [ - { - "Id": "199a97d0-c8b0-48ec-8158-794508ad59d4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:27:18.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Thank you for calling travel agency, my name is Elijah, how may I assist you today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9154b0fe-3ff7-4f78-b286-1bfdc51953c7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:28:30.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Hi Elijah, my name is Sarah Johnson. I recently had an issue with my travel plans and I need some assistance.", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1eae9bc4-616d-49e5-ad06-755e08da2d73", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:30:19.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Of course Sarah, I'm sorry to hear that. Can you please provide me with your booking details so I can better assist you?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0eac5022-d879-42f2-89ca-aa5a0f042a8c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:31:59.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Yes, I was traveling from New York City to Los Angeles on December 20th with American Airlines. My flight was cancelled due to bad weather and my luggage was lost during the process. I'm really upset with the customer service I received from the airline and I want to know what you can do to help me.", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "14cd30aa-6748-4946-8a64-4e7986360852", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:32:36.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "I'm so sorry to hear that Sarah. Let me check your booking details and see what we can do to help. Can you please provide me with your booking confirmation number?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4a1516a1-0284-45ad-b2fd-7e1a931e06d7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:34:06.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Yes, my confirmation number is XYZ4321.", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d2c6da4f-1258-4591-a37e-b3b51b026738", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:34:50.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Thank you Sarah. I'm seeing here that your flight was indeed cancelled due to bad weather. Let me contact American Airlines to track and reclaim your lost luggage. Can you please provide me with your luggage claim number?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "76a9b661-60d1-4572-a76c-c13680ff0b17", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:36:49.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Yes, my claim number is ABC123", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "961556ba-4e3f-4754-8c80-209e0cb37373", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:37:41.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Thank you Sarah. I'm going to contact American Airlines right away to assist with your lost luggage claim. I will also see what we can do to help you with a refund or alternative travel plans if necessary. Please allow me a few minutes to look into this and I'll come back with more information. Is that okay?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "770e198e-e7ef-4336-b55e-ae0bd437331c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:39:20.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Okay, thanks Elijah. I really appreciate your help.", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ef877917-58e4-4320-bd39-a49cefaed454", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:40:34.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "No problem Sarah, I'm here to assist. Please hold for a moment while I contact American Airlines.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "89c53aac-0d16-41b5-b3d8-da0e29e19c87", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:40:56.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "Hi Sarah, I just got off the phone with American Airlines. They have located your lost luggage and it will be delivered to your home address within the next 24 hours. They have also agreed to give you a full refund for the cancelled flight. Is there anything else I can assist you with today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f8e4f06b-670a-408d-a141-d0fd45b76b6b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T19:42:38.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "No, that's all. Thank you so much for your help Elijah, I really appreciate it.", - "UserId": "999-724-8313", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f1fd1890-be25-4eb9-93f3-e686111c7706", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T19:44:15.9873598-05:00", - "ConversationId": "de9a4304-740c-4f16-a878-4e6754cc0553", - "Value": "You're very welcome Sarah. I'm glad I could assist you with your travel issues. If you have any further concerns or questions, please don't hesitate to contact us again.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-07T19:25:59.9873598-05:00", - "EndTime": "2024-05-07T19:44:15.9873598-05:00", - "Merged_content": "Thank you for calling travel agency, my name is Elijah, how may I assist you today?Hi Elijah, my name is Sarah Johnson. I recently had an issue with my travel plans and I need some assistance.Of course Sarah, I'm sorry to hear that. Can you please provide me with your booking details so I can better assist you?Yes, I was traveling from New York City to Los Angeles on December 20th with American Airlines. My flight was cancelled due to bad weather and my luggage was lost during the process. I'm really upset with the customer service I received from the airline and I want to know what you can do to help me.I'm so sorry to hear that Sarah. Let me check your booking details and see what we can do to help. Can you please provide me with your booking confirmation number?Yes, my confirmation number is XYZ4321.Thank you Sarah. I'm seeing here that your flight was indeed cancelled due to bad weather. Let me contact American Airlines to track and reclaim your lost luggage. Can you please provide me with your luggage claim number?Yes, my claim number is ABC123Thank you Sarah. I'm going to contact American Airlines right away to assist with your lost luggage claim. I will also see what we can do to help you with a refund or alternative travel plans if necessary. Please allow me a few minutes to look into this and I'll come back with more information. Is that okay?Okay, thanks Elijah. I really appreciate your help.No problem Sarah, I'm here to assist. Please hold for a moment while I contact American Airlines.Hi Sarah, I just got off the phone with American Airlines. They have located your lost luggage and it will be delivered to your home address within the next 24 hours. They have also agreed to give you a full refund for the cancelled flight. Is there anything else I can assist you with today?No, that's all. Thank you so much for your help Elijah, I really appreciate it.You're very welcome Sarah. I'm glad I could assist you with your travel issues. If you have any further concerns or questions, please don't hesitate to contact us again.", - "Merged_content_user": "Hi Elijah, my name is Sarah Johnson. I recently had an issue with my travel plans and I need some assistance.Yes, I was traveling from New York City to Los Angeles on December 20th with American Airlines. My flight was cancelled due to bad weather and my luggage was lost during the process. I'm really upset with the customer service I received from the airline and I want to know what you can do to help me.Yes, my confirmation number is XYZ4321.Yes, my claim number is ABC123Okay, thanks Elijah. I really appreciate your help.No, that's all. Thank you so much for your help Elijah, I really appreciate it.", - "Merged_content_agent": "Thank you for calling travel agency, my name is Elijah, how may I assist you today?Of course Sarah, I'm sorry to hear that. Can you please provide me with your booking details so I can better assist you?I'm so sorry to hear that Sarah. Let me check your booking details and see what we can do to help. Can you please provide me with your booking confirmation number?Thank you Sarah. I'm seeing here that your flight was indeed cancelled due to bad weather. Let me contact American Airlines to track and reclaim your lost luggage. Can you please provide me with your luggage claim number?Thank you Sarah. I'm going to contact American Airlines right away to assist with your lost luggage claim. I will also see what we can do to help you with a refund or alternative travel plans if necessary. Please allow me a few minutes to look into this and I'll come back with more information. Is that okay?No problem Sarah, I'm here to assist. Please hold for a moment while I contact American Airlines.Hi Sarah, I just got off the phone with American Airlines. They have located your lost luggage and it will be delivered to your home address within the next 24 hours. They have also agreed to give you a full refund for the cancelled flight. Is there anything else I can assist you with today?You're very welcome Sarah. I'm glad I could assist you with your travel issues. If you have any further concerns or questions, please don't hesitate to contact us again.", - "Full_conversation": "Agent: Thank you for calling travel agency, my name is Elijah, how may I assist you today?\nCustomer: Hi Elijah, my name is Sarah Johnson. I recently had an issue with my travel plans and I need some assistance.\nAgent: Of course Sarah, I'm sorry to hear that. Can you please provide me with your booking details so I can better assist you?\nCustomer: Yes, I was traveling from New York City to Los Angeles on December 20th with American Airlines. My flight was cancelled due to bad weather and my luggage was lost during the process. I'm really upset with the customer service I received from the airline and I want to know what you can do to help me.\nAgent: I'm so sorry to hear that Sarah. Let me check your booking details and see what we can do to help. Can you please provide me with your booking confirmation number?\nCustomer: Yes, my confirmation number is XYZ4321.\nAgent: Thank you Sarah. I'm seeing here that your flight was indeed cancelled due to bad weather. Let me contact American Airlines to track and reclaim your lost luggage. Can you please provide me with your luggage claim number?\nCustomer: Yes, my claim number is ABC123\nAgent: Thank you Sarah. I'm going to contact American Airlines right away to assist with your lost luggage claim. I will also see what we can do to help you with a refund or alternative travel plans if necessary. Please allow me a few minutes to look into this and I'll come back with more information. Is that okay?\nCustomer: Okay, thanks Elijah. I really appreciate your help.\nAgent: No problem Sarah, I'm here to assist. Please hold for a moment while I contact American Airlines.\nAgent: Hi Sarah, I just got off the phone with American Airlines. They have located your lost luggage and it will be delivered to your home address within the next 24 hours. They have also agreed to give you a full refund for the cancelled flight. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you so much for your help Elijah, I really appreciate it.\nAgent: You're very welcome Sarah. I'm glad I could assist you with your travel issues. If you have any further concerns or questions, please don't hesitate to contact us again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240508050800.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240508050800.json deleted file mode 100644 index b6696bae..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240508050800.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Charlotte Martinez", - "AgentId": "MDQCWU", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-617-9835", - "Conversation": { - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Messages": [ - { - "Id": "2ee201b0-385d-4a9d-8ef2-3469c805f5b6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:09:36.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Thank you for calling our travel agency. My name is Charlotte Martinez. How may I assist you today?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f2dc1b94-ac0c-4dad-8174-c5b4ed10e20e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:10:59.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Hi Charlotte, my name is Alex Parker and I have an issue with my recent flight from New York to Los Angeles.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8572e4bd-f7c1-4536-8de9-676f273a8842", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:12:04.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "I see, I'm sorry to hear that. Can you please tell me more about the issue you experienced?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "edff3d6c-773c-48e0-ba85-0c2789d468b6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:12:26.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Yes, my flight was delayed by six hours and I wasn't notified until I arrived at the airport. When I asked for compensation, the airline staff wasn't helpful at all.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f529bca2-7660-47ac-86a0-8e5e49f6a0b9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:12:55.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "I understand how frustrating that can be. Can you please provide me with your flight information and reservation number?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "547ef531-4734-4914-aa9f-7deb108a0f93", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:14:48.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Yes, my airline was Delta, flight number DL198, departure date was January 15th at 10:00am and my reservation number is AB123456.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "262ba05e-facf-4389-8794-ac8be15417e0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:15:24.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Thank you for that information. I will take a look at our records and see what we can do to help you. Can I place you on a brief hold while I investigate further?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "880df296-30f9-460a-a180-3e80efc63605", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:17:06.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Sure, I'll be here.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6500a1a3-2e1e-4495-86ee-54e54780c85b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:18:14.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "Thank you for holding, Alex. I apologize for the inconvenience, but unfortunately, it seems that Delta Airlines is solely responsible for any compensation or assistance related to the delay of your flight.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "77d4ca3c-16a4-48a9-8298-831af65507ee", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:19:54.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "What? That's outrageous! I paid for the service of this travel agency, and I expect that you can help me solve this issue. Why can't you make Delta Airlines take responsibility for this?", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4c4c2f34-fe0c-481d-b610-aa6e9bfc8963", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:20:00.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "I completely understand your frustration, Alex. However, our agency does not have any authority over airline policies or procedures. We can certainly provide guidance and support, but ultimately, it is up to Delta Airlines to offer any compensation or assistance related to your flight delay.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4c1b3c3e-4a06-4490-aba5-811b2fb5c0f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:21:59.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "This is unacceptable. I paid good money to travel with your agency and I expect better customer service than this.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cd21067b-e339-492e-8704-275bc94d489c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:22:04.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "I'm sorry you feel that way, Alex. Is there anything else I can assist you with today?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3307802-a3f5-4600-980e-206d0c8d7b95", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-08T05:23:22.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "No, that will be all. Thank you for your help even though it wasn't what I expected.", - "UserId": "999-617-9835", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7cd5b22f-68da-40e1-b0a5-faa852aa7d4d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-08T05:24:15.8662976-05:00", - "ConversationId": "707b567f-5556-4fe4-b043-531648abf562", - "Value": "You're welcome. I'm sorry I couldn't offer more assistance today. Please don't hesitate to contact us again if you have any other questions or concerns in the future. Have a nice day, Alex.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-08T05:08:00.8662976-05:00", - "EndTime": "2024-05-08T05:24:15.8662976-05:00", - "Merged_content": "Thank you for calling our travel agency. My name is Charlotte Martinez. How may I assist you today?Hi Charlotte, my name is Alex Parker and I have an issue with my recent flight from New York to Los Angeles.I see, I'm sorry to hear that. Can you please tell me more about the issue you experienced?Yes, my flight was delayed by six hours and I wasn't notified until I arrived at the airport. When I asked for compensation, the airline staff wasn't helpful at all.I understand how frustrating that can be. Can you please provide me with your flight information and reservation number?Yes, my airline was Delta, flight number DL198, departure date was January 15th at 10:00am and my reservation number is AB123456.Thank you for that information. I will take a look at our records and see what we can do to help you. Can I place you on a brief hold while I investigate further?Sure, I'll be here.Thank you for holding, Alex. I apologize for the inconvenience, but unfortunately, it seems that Delta Airlines is solely responsible for any compensation or assistance related to the delay of your flight.What? That's outrageous! I paid for the service of this travel agency, and I expect that you can help me solve this issue. Why can't you make Delta Airlines take responsibility for this?I completely understand your frustration, Alex. However, our agency does not have any authority over airline policies or procedures. We can certainly provide guidance and support, but ultimately, it is up to Delta Airlines to offer any compensation or assistance related to your flight delay.This is unacceptable. I paid good money to travel with your agency and I expect better customer service than this.I'm sorry you feel that way, Alex. Is there anything else I can assist you with today?No, that will be all. Thank you for your help even though it wasn't what I expected.You're welcome. I'm sorry I couldn't offer more assistance today. Please don't hesitate to contact us again if you have any other questions or concerns in the future. Have a nice day, Alex.", - "Merged_content_user": "Hi Charlotte, my name is Alex Parker and I have an issue with my recent flight from New York to Los Angeles.Yes, my flight was delayed by six hours and I wasn't notified until I arrived at the airport. When I asked for compensation, the airline staff wasn't helpful at all.Yes, my airline was Delta, flight number DL198, departure date was January 15th at 10:00am and my reservation number is AB123456.Sure, I'll be here.What? That's outrageous! I paid for the service of this travel agency, and I expect that you can help me solve this issue. Why can't you make Delta Airlines take responsibility for this?This is unacceptable. I paid good money to travel with your agency and I expect better customer service than this.No, that will be all. Thank you for your help even though it wasn't what I expected.", - "Merged_content_agent": "Thank you for calling our travel agency. My name is Charlotte Martinez. How may I assist you today?I see, I'm sorry to hear that. Can you please tell me more about the issue you experienced?I understand how frustrating that can be. Can you please provide me with your flight information and reservation number?Thank you for that information. I will take a look at our records and see what we can do to help you. Can I place you on a brief hold while I investigate further?Thank you for holding, Alex. I apologize for the inconvenience, but unfortunately, it seems that Delta Airlines is solely responsible for any compensation or assistance related to the delay of your flight.I completely understand your frustration, Alex. However, our agency does not have any authority over airline policies or procedures. We can certainly provide guidance and support, but ultimately, it is up to Delta Airlines to offer any compensation or assistance related to your flight delay.I'm sorry you feel that way, Alex. Is there anything else I can assist you with today?You're welcome. I'm sorry I couldn't offer more assistance today. Please don't hesitate to contact us again if you have any other questions or concerns in the future. Have a nice day, Alex.", - "Full_conversation": "Agent: Thank you for calling our travel agency. My name is Charlotte Martinez. How may I assist you today?\nCustomer: Hi Charlotte, my name is Alex Parker and I have an issue with my recent flight from New York to Los Angeles.\nAgent: I see, I'm sorry to hear that. Can you please tell me more about the issue you experienced?\nCustomer: Yes, my flight was delayed by six hours and I wasn't notified until I arrived at the airport. When I asked for compensation, the airline staff wasn't helpful at all.\nAgent: I understand how frustrating that can be. Can you please provide me with your flight information and reservation number?\nCustomer: Yes, my airline was Delta, flight number DL198, departure date was January 15th at 10:00am and my reservation number is AB123456.\nAgent: Thank you for that information. I will take a look at our records and see what we can do to help you. Can I place you on a brief hold while I investigate further?\nCustomer: Sure, I'll be here.\nAgent: Thank you for holding, Alex. I apologize for the inconvenience, but unfortunately, it seems that Delta Airlines is solely responsible for any compensation or assistance related to the delay of your flight.\nCustomer: What? That's outrageous! I paid for the service of this travel agency, and I expect that you can help me solve this issue. Why can't you make Delta Airlines take responsibility for this?\nAgent: I completely understand your frustration, Alex. However, our agency does not have any authority over airline policies or procedures. We can certainly provide guidance and support, but ultimately, it is up to Delta Airlines to offer any compensation or assistance related to your flight delay.\nCustomer: This is unacceptable. I paid good money to travel with your agency and I expect better customer service than this.\nAgent: I'm sorry you feel that way, Alex. Is there anything else I can assist you with today?\nCustomer: No, that will be all. Thank you for your help even though it wasn't what I expected.\nAgent: You're welcome. I'm sorry I couldn't offer more assistance today. Please don't hesitate to contact us again if you have any other questions or concerns in the future. Have a nice day, Alex.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240510170939.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240510170939.json deleted file mode 100644 index 0911cb8f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240510170939.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Isabella Taylor", - "AgentId": "1OWZ1U", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-365-7889", - "Conversation": { - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Messages": [ - { - "Id": "eb1fff99-2f9e-41da-9c91-7ae051f1867d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:11:32.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Good afternoon, thank you for calling the travel agency. My name is Isabella Taylor, how may I assist you today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f512744a-7097-4bc9-89e7-ec11c0353cf6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:12:20.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Hi Isabella, my name is John Smith and I'm calling because I've had a terrible experience with my recent trip to Los Angeles.", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8218efc1-9b60-4618-a1ef-bd4f224931f6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:12:28.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "I'm sorry to hear that, Mr. Smith. Can you please provide more details about the issue you encountered?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9b63a118-112e-4f06-ab46-8daa20bf5656", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:14:03.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Well, to start off, my flight was delayed for several hours and I was not offered any compensation. Then, when I finally arrived in LA, my luggage was missing and there was nobody to help me track it down. It took me two days to get it back and I missed several important business meetings as a result.", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "21393241-f87d-49b0-9394-75ff98d7e2a3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:15:22.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "I understand how frustrating that must have been for you, Mr. Smith. Let me check if there is any compensation you are eligible for due to the delay. Can you please provide me with your flight number and date?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5c21b462-7439-4ef7-a3a2-5ef8b9630005", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:17:07.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Yes, it was American Airlines flight 1234 on February 25th.", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a100234b-1f2e-4bdb-a755-82e89d938f83", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:17:11.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Thank you, let me check that now... I'm sorry Mr. Smith, but it appears that you were not eligible for compensation due to the delay as it was caused by weather conditions.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0167d096-9c18-4a33-9173-b8030f2b42fd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:18:08.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "What?! That's ridiculous! I should be compensated for the inconvenience of the delay!", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "442c5281-5dc0-43bb-902d-345335ffde0b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:19:47.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "I can understand your frustration, Mr. Smith. Unfortunately, the weather is a factor outside of our control and therefore not eligible for compensation. However, let me check if there is anything we can do to assist you with your lost luggage.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3946dcac-7758-48d1-b02c-fc5ca25bc1ca", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:20:15.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Fine, my reservation number for the hotel was 123456 and I stayed at the Hilton in downtown Los Angeles.", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0c1eba4e-5638-45a4-9e4a-21f87723626c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:21:19.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Thank you, let me check that now... It looks like we have been notified that your luggage has been found and is being sent to your address on file. Please let us know if you do not receive it within the next 48 hours.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e9c3f13e-0985-4315-b4ae-2ebdcbeba92b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:22:35.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "Finally some good news. What are you going to do about my missed meetings?", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e625f6a0-1b3c-4d79-a690-00355047bbc1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:23:46.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "I'm sorry, but we cannot compensate you for missed business meetings as that is outside of our control. However, I can provide you with some tips on how to make sure this doesn't happen in the future.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4507d1dd-5b32-42ec-8bdf-fbeadf702e89", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T17:25:26.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "You are useless! This is the worst travel agency I have ever dealt with! I demand to speak with your supervisor!", - "UserId": "999-365-7889", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d8938020-7126-4d86-8fc6-e2fb2dd48cd8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T17:27:25.7409959-05:00", - "ConversationId": "3043acb2-bda3-43f0-a1f4-5b7a0ab5a811", - "Value": "I'm sorry you feel that way, Mr. Smith. I will connect you with my supervisor right away. Thank you for your patience.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-10T17:09:39.7409959-05:00", - "EndTime": "2024-05-10T17:27:25.7409959-05:00", - "Merged_content": "Good afternoon, thank you for calling the travel agency. My name is Isabella Taylor, how may I assist you today?Hi Isabella, my name is John Smith and I'm calling because I've had a terrible experience with my recent trip to Los Angeles.I'm sorry to hear that, Mr. Smith. Can you please provide more details about the issue you encountered?Well, to start off, my flight was delayed for several hours and I was not offered any compensation. Then, when I finally arrived in LA, my luggage was missing and there was nobody to help me track it down. It took me two days to get it back and I missed several important business meetings as a result.I understand how frustrating that must have been for you, Mr. Smith. Let me check if there is any compensation you are eligible for due to the delay. Can you please provide me with your flight number and date?Yes, it was American Airlines flight 1234 on February 25th.Thank you, let me check that now... I'm sorry Mr. Smith, but it appears that you were not eligible for compensation due to the delay as it was caused by weather conditions.What?! That's ridiculous! I should be compensated for the inconvenience of the delay!I can understand your frustration, Mr. Smith. Unfortunately, the weather is a factor outside of our control and therefore not eligible for compensation. However, let me check if there is anything we can do to assist you with your lost luggage.Fine, my reservation number for the hotel was 123456 and I stayed at the Hilton in downtown Los Angeles.Thank you, let me check that now... It looks like we have been notified that your luggage has been found and is being sent to your address on file. Please let us know if you do not receive it within the next 48 hours.Finally some good news. What are you going to do about my missed meetings?I'm sorry, but we cannot compensate you for missed business meetings as that is outside of our control. However, I can provide you with some tips on how to make sure this doesn't happen in the future.You are useless! This is the worst travel agency I have ever dealt with! I demand to speak with your supervisor!I'm sorry you feel that way, Mr. Smith. I will connect you with my supervisor right away. Thank you for your patience.", - "Merged_content_user": "Hi Isabella, my name is John Smith and I'm calling because I've had a terrible experience with my recent trip to Los Angeles.Well, to start off, my flight was delayed for several hours and I was not offered any compensation. Then, when I finally arrived in LA, my luggage was missing and there was nobody to help me track it down. It took me two days to get it back and I missed several important business meetings as a result.Yes, it was American Airlines flight 1234 on February 25th.What?! That's ridiculous! I should be compensated for the inconvenience of the delay!Fine, my reservation number for the hotel was 123456 and I stayed at the Hilton in downtown Los Angeles.Finally some good news. What are you going to do about my missed meetings?You are useless! This is the worst travel agency I have ever dealt with! I demand to speak with your supervisor!", - "Merged_content_agent": "Good afternoon, thank you for calling the travel agency. My name is Isabella Taylor, how may I assist you today?I'm sorry to hear that, Mr. Smith. Can you please provide more details about the issue you encountered?I understand how frustrating that must have been for you, Mr. Smith. Let me check if there is any compensation you are eligible for due to the delay. Can you please provide me with your flight number and date?Thank you, let me check that now... I'm sorry Mr. Smith, but it appears that you were not eligible for compensation due to the delay as it was caused by weather conditions.I can understand your frustration, Mr. Smith. Unfortunately, the weather is a factor outside of our control and therefore not eligible for compensation. However, let me check if there is anything we can do to assist you with your lost luggage.Thank you, let me check that now... It looks like we have been notified that your luggage has been found and is being sent to your address on file. Please let us know if you do not receive it within the next 48 hours.I'm sorry, but we cannot compensate you for missed business meetings as that is outside of our control. However, I can provide you with some tips on how to make sure this doesn't happen in the future.I'm sorry you feel that way, Mr. Smith. I will connect you with my supervisor right away. Thank you for your patience.", - "Full_conversation": "Agent: Good afternoon, thank you for calling the travel agency. My name is Isabella Taylor, how may I assist you today?\nCustomer: Hi Isabella, my name is John Smith and I'm calling because I've had a terrible experience with my recent trip to Los Angeles.\nAgent: I'm sorry to hear that, Mr. Smith. Can you please provide more details about the issue you encountered?\nCustomer: Well, to start off, my flight was delayed for several hours and I was not offered any compensation. Then, when I finally arrived in LA, my luggage was missing and there was nobody to help me track it down. It took me two days to get it back and I missed several important business meetings as a result.\nAgent: I understand how frustrating that must have been for you, Mr. Smith. Let me check if there is any compensation you are eligible for due to the delay. Can you please provide me with your flight number and date?\nCustomer: Yes, it was American Airlines flight 1234 on February 25th.\nAgent: Thank you, let me check that now... I'm sorry Mr. Smith, but it appears that you were not eligible for compensation due to the delay as it was caused by weather conditions.\nCustomer: What?! That's ridiculous! I should be compensated for the inconvenience of the delay!\nAgent: I can understand your frustration, Mr. Smith. Unfortunately, the weather is a factor outside of our control and therefore not eligible for compensation. However, let me check if there is anything we can do to assist you with your lost luggage.\nCustomer: Fine, my reservation number for the hotel was 123456 and I stayed at the Hilton in downtown Los Angeles.\nAgent: Thank you, let me check that now... It looks like we have been notified that your luggage has been found and is being sent to your address on file. Please let us know if you do not receive it within the next 48 hours.\nCustomer: Finally some good news. What are you going to do about my missed meetings?\nAgent: I'm sorry, but we cannot compensate you for missed business meetings as that is outside of our control. However, I can provide you with some tips on how to make sure this doesn't happen in the future.\nCustomer: You are useless! This is the worst travel agency I have ever dealt with! I demand to speak with your supervisor!\nAgent: I'm sorry you feel that way, Mr. Smith. I will connect you with my supervisor right away. Thank you for your patience.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240511142625.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240511142625.json deleted file mode 100644 index 546f6beb..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240511142625.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-894-3151", - "Conversation": { - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Messages": [ - { - "Id": "2ba23035-dcff-49cb-bf99-a983c202c65f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T14:27:11.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Thank you for calling the travel agency, this is Amelia Hernandez. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c5519909-2114-49fd-a8c5-3d7e1ab42cff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T14:29:10.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Hi Amelia, my name is John Smith and I'm calling because I had a terrible experience with my recent trip to New York City.", - "UserId": "999-894-3151", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "30c448c1-b707-4cb3-b04b-e628ae09c6c8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T14:30:35.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "I'm sorry to hear that, John. Can you please give me more details about the issue you encountered?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a54880f9-fdc8-44b3-9d09-2b76e5267f80", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T14:31:02.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Well, first of all, my flight was cancelled due to bad weather conditions and I had to spend the entire day at the airport, which really ruined my plans. And to make matters worse, when I finally arrived at the hotel, my luggage was missing and I had to wait for hours to get it back!", - "UserId": "999-894-3151", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bf678475-1047-4109-9cee-f4c215bd3760", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T14:31:38.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "I'm so sorry to hear that, John. I completely understand how frustrating that must have been for you. Let me see if I can help you track down your luggage and discuss options for your cancelled flight.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "70e73225-1ad5-4476-9e8e-dfb7a505a6f1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T14:33:33.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Thank you, that would really help. Do you need any information from me?", - "UserId": "999-894-3151", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "42219c52-0abe-4651-8bcd-5a63b55d5df4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T14:34:20.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Yes, please. Can you give me your reservation number and the date of your flight?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2921f3ff-8921-4f82-8ec7-fcbf6bdc7269", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T14:36:06.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Sure, my reservation number for the hotel is 123456789 and my flight was with United Airlines, flight number 123, on August 10th at 10am from Boston to New York City.", - "UserId": "999-894-3151", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9c319c57-9b80-4eae-bf1f-58625c446434", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T14:37:02.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Thank you, John. I will start looking into this for you and reach out to you as soon as I have any updates on your luggage and the cancelled flight.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cc10641d-2ff9-4e38-93df-0bb24aa5474e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T14:37:17.7212857-05:00", - "ConversationId": "e655f69f-e1c5-4895-8ef7-b5ac28c419ef", - "Value": "Thank you, Amelia. I appreciate your help.", - "UserId": "999-894-3151", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-11T14:26:25.7212857-05:00", - "EndTime": "2024-05-11T14:37:17.7212857-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Amelia Hernandez. How may I assist you today?Hi Amelia, my name is John Smith and I'm calling because I had a terrible experience with my recent trip to New York City.I'm sorry to hear that, John. Can you please give me more details about the issue you encountered?Well, first of all, my flight was cancelled due to bad weather conditions and I had to spend the entire day at the airport, which really ruined my plans. And to make matters worse, when I finally arrived at the hotel, my luggage was missing and I had to wait for hours to get it back!I'm so sorry to hear that, John. I completely understand how frustrating that must have been for you. Let me see if I can help you track down your luggage and discuss options for your cancelled flight.Thank you, that would really help. Do you need any information from me?Yes, please. Can you give me your reservation number and the date of your flight?Sure, my reservation number for the hotel is 123456789 and my flight was with United Airlines, flight number 123, on August 10th at 10am from Boston to New York City.Thank you, John. I will start looking into this for you and reach out to you as soon as I have any updates on your luggage and the cancelled flight.Thank you, Amelia. I appreciate your help.", - "Merged_content_user": "Hi Amelia, my name is John Smith and I'm calling because I had a terrible experience with my recent trip to New York City.Well, first of all, my flight was cancelled due to bad weather conditions and I had to spend the entire day at the airport, which really ruined my plans. And to make matters worse, when I finally arrived at the hotel, my luggage was missing and I had to wait for hours to get it back!Thank you, that would really help. Do you need any information from me?Sure, my reservation number for the hotel is 123456789 and my flight was with United Airlines, flight number 123, on August 10th at 10am from Boston to New York City.Thank you, Amelia. I appreciate your help.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Amelia Hernandez. How may I assist you today?I'm sorry to hear that, John. Can you please give me more details about the issue you encountered?I'm so sorry to hear that, John. I completely understand how frustrating that must have been for you. Let me see if I can help you track down your luggage and discuss options for your cancelled flight.Yes, please. Can you give me your reservation number and the date of your flight?Thank you, John. I will start looking into this for you and reach out to you as soon as I have any updates on your luggage and the cancelled flight.", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Amelia Hernandez. How may I assist you today?\nCustomer: Hi Amelia, my name is John Smith and I'm calling because I had a terrible experience with my recent trip to New York City.\nAgent: I'm sorry to hear that, John. Can you please give me more details about the issue you encountered?\nCustomer: Well, first of all, my flight was cancelled due to bad weather conditions and I had to spend the entire day at the airport, which really ruined my plans. And to make matters worse, when I finally arrived at the hotel, my luggage was missing and I had to wait for hours to get it back!\nAgent: I'm so sorry to hear that, John. I completely understand how frustrating that must have been for you. Let me see if I can help you track down your luggage and discuss options for your cancelled flight.\nCustomer: Thank you, that would really help. Do you need any information from me?\nAgent: Yes, please. Can you give me your reservation number and the date of your flight?\nCustomer: Sure, my reservation number for the hotel is 123456789 and my flight was with United Airlines, flight number 123, on August 10th at 10am from Boston to New York City.\nAgent: Thank you, John. I will start looking into this for you and reach out to you as soon as I have any updates on your luggage and the cancelled flight.\nCustomer: Thank you, Amelia. I appreciate your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240514022637.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240514022637.json deleted file mode 100644 index 273e377a..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240514022637.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Lily Young", - "AgentId": "T4CUGY", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-914-5993", - "Conversation": { - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Messages": [ - { - "Id": "02cb25c9-be96-4258-9f77-0f178d788525", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T02:26:45.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "Thank you for calling our travel agency, my name is Lily Young. How may I assist you today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "363b2710-f04c-46d7-81ea-2a34d97f5a33", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T02:28:06.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "Hi Lily, my name is John Smith and I recently traveled from Boston to Chicago and I am quite dissatisfied with my experience.", - "UserId": "999-914-5993", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "edf38245-1b31-420d-9dc2-f1b45f3d1f23", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T02:30:00.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "I'm sorry to hear that, John. Can you tell me a little bit more about what happened?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "81f2baa8-d363-44d0-83b2-4a15b53b1dfc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T02:31:04.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "Yes, my luggage was lost during the flight and I had trouble tracking it down and reclaiming it. It was a major inconvenience and I think something needs to be done about it.", - "UserId": "999-914-5993", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5c21fc65-50a3-43be-9ccf-79cdce3bd538", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T02:31:37.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "I understand your frustration, John. Let me look into this for you. Can you please provide me with your flight details and reservation number?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3a1e88c-c9a5-4ff7-88ee-563b82086c47", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T02:33:00.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "Yes, I flew with American Airlines on May 5th from Boston Logan International Airport to O'Hare International Airport in Chicago. My reservation number is 123456789.", - "UserId": "999-914-5993", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "66cbde5c-73ef-4a71-8749-f7e3eb4293fa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T02:34:36.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "Thank you, John. I will reach out to American Airlines on your behalf to track down your luggage and assist with the reclaiming process. Is there anything else I can help with?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "26bf3c84-7689-47ae-be7b-19ade61ebc36", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T02:35:04.3825507-05:00", - "ConversationId": "da07d7b4-79d9-46b7-87a9-947fa3f043f6", - "Value": "No, that's all. Thank you for your help, Lily.", - "UserId": "999-914-5993", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-14T02:26:37.3825507-05:00", - "EndTime": "2024-05-14T02:35:04.3825507-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Lily Young. How may I assist you today?Hi Lily, my name is John Smith and I recently traveled from Boston to Chicago and I am quite dissatisfied with my experience.I'm sorry to hear that, John. Can you tell me a little bit more about what happened?Yes, my luggage was lost during the flight and I had trouble tracking it down and reclaiming it. It was a major inconvenience and I think something needs to be done about it.I understand your frustration, John. Let me look into this for you. Can you please provide me with your flight details and reservation number?Yes, I flew with American Airlines on May 5th from Boston Logan International Airport to O'Hare International Airport in Chicago. My reservation number is 123456789.Thank you, John. I will reach out to American Airlines on your behalf to track down your luggage and assist with the reclaiming process. Is there anything else I can help with?No, that's all. Thank you for your help, Lily.", - "Merged_content_user": "Hi Lily, my name is John Smith and I recently traveled from Boston to Chicago and I am quite dissatisfied with my experience.Yes, my luggage was lost during the flight and I had trouble tracking it down and reclaiming it. It was a major inconvenience and I think something needs to be done about it.Yes, I flew with American Airlines on May 5th from Boston Logan International Airport to O'Hare International Airport in Chicago. My reservation number is 123456789.No, that's all. Thank you for your help, Lily.", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Lily Young. How may I assist you today?I'm sorry to hear that, John. Can you tell me a little bit more about what happened?I understand your frustration, John. Let me look into this for you. Can you please provide me with your flight details and reservation number?Thank you, John. I will reach out to American Airlines on your behalf to track down your luggage and assist with the reclaiming process. Is there anything else I can help with?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Lily Young. How may I assist you today?\nCustomer: Hi Lily, my name is John Smith and I recently traveled from Boston to Chicago and I am quite dissatisfied with my experience.\nAgent: I'm sorry to hear that, John. Can you tell me a little bit more about what happened?\nCustomer: Yes, my luggage was lost during the flight and I had trouble tracking it down and reclaiming it. It was a major inconvenience and I think something needs to be done about it.\nAgent: I understand your frustration, John. Let me look into this for you. Can you please provide me with your flight details and reservation number?\nCustomer: Yes, I flew with American Airlines on May 5th from Boston Logan International Airport to O'Hare International Airport in Chicago. My reservation number is 123456789.\nAgent: Thank you, John. I will reach out to American Airlines on your behalf to track down your luggage and assist with the reclaiming process. Is there anything else I can help with?\nCustomer: No, that's all. Thank you for your help, Lily.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240515180724.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240515180724.json deleted file mode 100644 index 374a2620..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240515180724.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-398-9325", - "Conversation": { - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Messages": [ - { - "Id": "4b8a65b1-49d6-47e9-8929-ceee0358da63", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:09:10.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "Thank you for calling Travel Co. My name is Liam. How may I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "85099039-f4cf-4dcc-885d-0673ccbdbf51", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T18:09:34.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "Hi Liam. My name is Sarah Thompson. I have a complaint about my recent trip to New York City.", - "UserId": "999-398-9325", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f11efe6e-b9a0-45f3-b403-ecebf1300892", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:10:26.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "I'm sorry to hear that, Sarah. Can you please tell me the issue you're experiencing?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "00f0d400-f27b-4c31-9817-f0495b4f370f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T18:11:36.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "Yes, I had a flight delay and my luggage was lost for two days. It really disrupted my plans.", - "UserId": "999-398-9325", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aacd124f-fdc0-479f-b93b-87a02a2fd11d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:12:36.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "I apologize for the inconvenience, Sarah. Let me pull up your file and see what we can do to help.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ffe115b6-47c6-4a36-b2a8-ce20277f73db", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T18:13:52.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "Thank you, Liam.", - "UserId": "999-398-9325", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "75e408d5-8980-4946-995b-d9048bc1d179", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:15:34.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "I see here that your flight was delayed due to weather conditions. We can request compensation from the airline for you. For your lost luggage, we can assist you in tracking it down and filing a claim for reimbursement.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "52373c26-be54-4f4e-97a9-a28dbaa1c53a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T18:16:47.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "That would be great, Liam. I appreciate your help.", - "UserId": "999-398-9325", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aa59bf5f-225b-4c83-bedf-373ebe6c2f9c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:18:28.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "Of course, Sarah. Is there anything else I can assist you with today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f3ca285-199b-439a-8d68-c40891d0240f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T18:19:58.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "No, that's all for now. Thank you again, Liam.", - "UserId": "999-398-9325", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6f8dc5bc-7ee0-45c4-9205-60540d9f23ae", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T18:20:02.9325101-05:00", - "ConversationId": "a403b656-a1cc-422a-8e7a-9c92ab33252f", - "Value": "You're welcome, Sarah. If you have any further concerns, don't hesitate to contact us again.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-15T18:07:24.9325101-05:00", - "EndTime": "2024-05-15T18:20:02.9325101-05:00", - "Merged_content": "Thank you for calling Travel Co. My name is Liam. How may I assist you today?Hi Liam. My name is Sarah Thompson. I have a complaint about my recent trip to New York City.I'm sorry to hear that, Sarah. Can you please tell me the issue you're experiencing?Yes, I had a flight delay and my luggage was lost for two days. It really disrupted my plans.I apologize for the inconvenience, Sarah. Let me pull up your file and see what we can do to help.Thank you, Liam.I see here that your flight was delayed due to weather conditions. We can request compensation from the airline for you. For your lost luggage, we can assist you in tracking it down and filing a claim for reimbursement.That would be great, Liam. I appreciate your help.Of course, Sarah. Is there anything else I can assist you with today?No, that's all for now. Thank you again, Liam.You're welcome, Sarah. If you have any further concerns, don't hesitate to contact us again.", - "Merged_content_user": "Hi Liam. My name is Sarah Thompson. I have a complaint about my recent trip to New York City.Yes, I had a flight delay and my luggage was lost for two days. It really disrupted my plans.Thank you, Liam.That would be great, Liam. I appreciate your help.No, that's all for now. Thank you again, Liam.", - "Merged_content_agent": "Thank you for calling Travel Co. My name is Liam. How may I assist you today?I'm sorry to hear that, Sarah. Can you please tell me the issue you're experiencing?I apologize for the inconvenience, Sarah. Let me pull up your file and see what we can do to help.I see here that your flight was delayed due to weather conditions. We can request compensation from the airline for you. For your lost luggage, we can assist you in tracking it down and filing a claim for reimbursement.Of course, Sarah. Is there anything else I can assist you with today?You're welcome, Sarah. If you have any further concerns, don't hesitate to contact us again.", - "Full_conversation": "Agent: Thank you for calling Travel Co. My name is Liam. How may I assist you today?\nCustomer: Hi Liam. My name is Sarah Thompson. I have a complaint about my recent trip to New York City.\nAgent: I'm sorry to hear that, Sarah. Can you please tell me the issue you're experiencing?\nCustomer: Yes, I had a flight delay and my luggage was lost for two days. It really disrupted my plans.\nAgent: I apologize for the inconvenience, Sarah. Let me pull up your file and see what we can do to help.\nCustomer: Thank you, Liam.\nAgent: I see here that your flight was delayed due to weather conditions. We can request compensation from the airline for you. For your lost luggage, we can assist you in tracking it down and filing a claim for reimbursement.\nCustomer: That would be great, Liam. I appreciate your help.\nAgent: Of course, Sarah. Is there anything else I can assist you with today?\nCustomer: No, that's all for now. Thank you again, Liam.\nAgent: You're welcome, Sarah. If you have any further concerns, don't hesitate to contact us again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240518191010.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240518191010.json deleted file mode 100644 index 6767526f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240518191010.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-117-6188", - "Conversation": { - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Messages": [ - { - "Id": "686b5bc7-95bf-4aac-aa26-b5d489cfae10", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:11:17.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Hello, thank you for contacting our travel agency. My name is Lucas, how can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9d728e7b-034f-4760-87c4-ec9a414dec8c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:12:44.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Yes, hi Lucas. My name is Sarah Johnson and I have a complaint about my recent trip to Orlando. I had major issues with both my flight and hotel reservations.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b69e7839-f30e-4773-b729-7b048d4c3dae", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:13:00.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "I'm so sorry to hear that, Sarah. Can you please provide me with more details on what happened?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "924d656f-978c-4105-8635-f06baeeec0ef", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:13:31.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Well, my flight was delayed and then eventually cancelled, causing me to miss a day of my vacation. And when I finally arrived at my hotel, they had overbooked my room and I had to settle for a lower-quality room than what I had originally reserved. It was a terrible experience overall.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0c04b5b6-3608-4e46-8529-ecbabe2e69f6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:14:20.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "I am so sorry to hear about that, Sarah. Have you attempted to resolve these issues through the airline or hotel directly?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9d694980-c63a-4bec-ba36-99253283084a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:16:08.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Yes but I haven't received any compensation from either party. I just want to know what my options are and if there's anything else you can do to help me.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5b47c0b2-6f7c-4cbf-a930-973f092fff75", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:16:48.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Of course, I understand how frustrating that can be. Let me take a look at your itinerary and see what I can do to assist you.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bc22d22a-d57b-445e-ad2a-69845912c517", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:16:59.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Thank you, I really appreciate that.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "22565b68-7801-46d6-b405-40dfa5ef3990", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:18:47.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "I see that your flight was operated by Delta airlines, is that correct?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05d29d0c-9e83-45a5-b05e-6e77c2015291", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:20:32.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Yes, that's correct.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5ab7c74d-e0ad-4b12-800b-78e67224d83e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:22:23.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Okay, I will reach out to Delta and see what options we have for rescheduling your flight and compensation for the delay and cancellation. I will also reach out to the hotel and see if there's anything I can do to make things right with your reservation.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d6ed0bff-b896-4e99-a215-f87f506b1d02", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:23:02.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Thank you so much for your help, Lucas. I really appreciate it.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b12e3604-5db6-4552-8347-b3bfe1cd16fa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:24:03.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "Of course, Sarah. I will do my best to resolve these issues as quickly as possible. Is there anything else I can assist you with?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e05dc51-7ad0-4abb-892d-f75c0455337d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-18T19:25:08.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "No, that's all for now. Thank you once again for your help.", - "UserId": "999-117-6188", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "47970da5-3e5f-4779-b714-6dd8ad696b68", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-18T19:26:20.4267876-05:00", - "ConversationId": "ff9f229c-a40b-4d9d-ae96-662059e40095", - "Value": "You're welcome, Sarah. Please don't hesitate to contact us again if you need any further assistance or have any other concerns.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-18T19:10:10.4267876-05:00", - "EndTime": "2024-05-18T19:26:20.4267876-05:00", - "Merged_content": "Hello, thank you for contacting our travel agency. My name is Lucas, how can I assist you today?Yes, hi Lucas. My name is Sarah Johnson and I have a complaint about my recent trip to Orlando. I had major issues with both my flight and hotel reservations.I'm so sorry to hear that, Sarah. Can you please provide me with more details on what happened?Well, my flight was delayed and then eventually cancelled, causing me to miss a day of my vacation. And when I finally arrived at my hotel, they had overbooked my room and I had to settle for a lower-quality room than what I had originally reserved. It was a terrible experience overall.I am so sorry to hear about that, Sarah. Have you attempted to resolve these issues through the airline or hotel directly?Yes but I haven't received any compensation from either party. I just want to know what my options are and if there's anything else you can do to help me.Of course, I understand how frustrating that can be. Let me take a look at your itinerary and see what I can do to assist you.Thank you, I really appreciate that.I see that your flight was operated by Delta airlines, is that correct?Yes, that's correct.Okay, I will reach out to Delta and see what options we have for rescheduling your flight and compensation for the delay and cancellation. I will also reach out to the hotel and see if there's anything I can do to make things right with your reservation.Thank you so much for your help, Lucas. I really appreciate it.Of course, Sarah. I will do my best to resolve these issues as quickly as possible. Is there anything else I can assist you with?No, that's all for now. Thank you once again for your help.You're welcome, Sarah. Please don't hesitate to contact us again if you need any further assistance or have any other concerns.", - "Merged_content_user": "Yes, hi Lucas. My name is Sarah Johnson and I have a complaint about my recent trip to Orlando. I had major issues with both my flight and hotel reservations.Well, my flight was delayed and then eventually cancelled, causing me to miss a day of my vacation. And when I finally arrived at my hotel, they had overbooked my room and I had to settle for a lower-quality room than what I had originally reserved. It was a terrible experience overall.Yes but I haven't received any compensation from either party. I just want to know what my options are and if there's anything else you can do to help me.Thank you, I really appreciate that.Yes, that's correct.Thank you so much for your help, Lucas. I really appreciate it.No, that's all for now. Thank you once again for your help.", - "Merged_content_agent": "Hello, thank you for contacting our travel agency. My name is Lucas, how can I assist you today?I'm so sorry to hear that, Sarah. Can you please provide me with more details on what happened?I am so sorry to hear about that, Sarah. Have you attempted to resolve these issues through the airline or hotel directly?Of course, I understand how frustrating that can be. Let me take a look at your itinerary and see what I can do to assist you.I see that your flight was operated by Delta airlines, is that correct?Okay, I will reach out to Delta and see what options we have for rescheduling your flight and compensation for the delay and cancellation. I will also reach out to the hotel and see if there's anything I can do to make things right with your reservation.Of course, Sarah. I will do my best to resolve these issues as quickly as possible. Is there anything else I can assist you with?You're welcome, Sarah. Please don't hesitate to contact us again if you need any further assistance or have any other concerns.", - "Full_conversation": "Agent: Hello, thank you for contacting our travel agency. My name is Lucas, how can I assist you today?\nCustomer: Yes, hi Lucas. My name is Sarah Johnson and I have a complaint about my recent trip to Orlando. I had major issues with both my flight and hotel reservations.\nAgent: I'm so sorry to hear that, Sarah. Can you please provide me with more details on what happened?\nCustomer: Well, my flight was delayed and then eventually cancelled, causing me to miss a day of my vacation. And when I finally arrived at my hotel, they had overbooked my room and I had to settle for a lower-quality room than what I had originally reserved. It was a terrible experience overall.\nAgent: I am so sorry to hear about that, Sarah. Have you attempted to resolve these issues through the airline or hotel directly?\nCustomer: Yes but I haven't received any compensation from either party. I just want to know what my options are and if there's anything else you can do to help me.\nAgent: Of course, I understand how frustrating that can be. Let me take a look at your itinerary and see what I can do to assist you.\nCustomer: Thank you, I really appreciate that.\nAgent: I see that your flight was operated by Delta airlines, is that correct?\nCustomer: Yes, that's correct.\nAgent: Okay, I will reach out to Delta and see what options we have for rescheduling your flight and compensation for the delay and cancellation. I will also reach out to the hotel and see if there's anything I can do to make things right with your reservation.\nCustomer: Thank you so much for your help, Lucas. I really appreciate it.\nAgent: Of course, Sarah. I will do my best to resolve these issues as quickly as possible. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you once again for your help.\nAgent: You're welcome, Sarah. Please don't hesitate to contact us again if you need any further assistance or have any other concerns.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240528120749.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240528120749.json deleted file mode 100644 index 142631fc..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240528120749.json +++ /dev/null @@ -1,229 +0,0 @@ -{ - "AgentName": "Charlotte Martinez", - "AgentId": "MDQCWU", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-950-1262", - "Conversation": { - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Messages": [ - { - "Id": "b22f38bc-8b93-46dd-be9d-68d2c98a480f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:08:49.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "Thank you for calling XYZ Travel Agency, my name is Charlotte Martinez. May I have your full name and the purpose of your call?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e879cdbc-e911-433d-b6e7-20b797e9c472", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:09:56.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "Yes, my name is John Smith. I'm calling to complain about my recent trip to New York City.", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8411bcd0-ea1b-407d-9298-eb50c34f1b7c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:10:13.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "I'm sorry to hear that, John. Can you please tell me what the issue is?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1eca2adf-1114-4205-86b5-618f6944ca2e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:11:33.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "First of all, my flight was delayed by 3 hours and I wasn't compensated for it. Then, when I arrived at my hotel, they had overbooked my room and I had to find another hotel for the night.", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3a61056b-ce7b-4c04-b15b-049b05812238", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:11:43.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "I'm sorry to hear that your trip didn't go as planned, John. Let me see what I can do to help. Can you please provide me with your flight details and hotel reservation number?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "907c6ad9-853e-4a86-84ee-2090ed3494bb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:13:13.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "My flight was with American Airlines, flight number AA1234, and it was scheduled to depart from Chicago O'Hare at 7am on November 1st. My hotel reservation was with the Hilton in Times Square, reservation number 12345678, for November 1st and 2nd.", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "17d565de-f369-458a-85f3-b009ac525e86", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:13:45.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "Thank you, John. Let me check on your flight and hotel reservations. I'm sorry to inform you that there's not much we can do about the flight delay, as it was due to weather conditions. However, I can try to contact the hotel and see if they can compensate you for your inconvenience.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "49d227b7-f8b7-4bd6-9081-633e6658e28e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:14:39.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "That's not good enough! I want to be compensated for my flight delay too! And I want to know why there were no notifications about the delay!", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "643df560-371f-4276-9bc8-79c7c413cadf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:14:40.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "I understand your frustration, John. Unfortunately, flight delays due to weather conditions are beyond our control and we're not responsible for compensating passengers in those situations. However, I can file a complaint with American Airlines on your behalf and request that they provide you with some form of compensation. As for the notifications, I apologize if you did not receive any updates. Sometimes, notifications can get lost or delayed due to technical issues. Again, I'm sorry for any inconvenience this has caused you.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "06973750-200b-4555-b337-d1cff2f1cb8b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:16:16.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "Fine! But what about my hotel reservation? Why did they overbook my room?", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b3042890-521d-4e4c-9a19-ec1f96ace029", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:17:59.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "I'm not sure, John. Let me contact the hotel and find out what happened. I'll get back to you as soon as possible with an update.", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e3c15006-d317-4885-b93f-105c638cf6b6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:19:07.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "Okay, but I'm not happy about any of this! I demand to be compensated for my inconvenience!", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "264a9cd5-2355-4075-9b08-9b0b9c136b86", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T12:20:25.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "I understand how you feel, John. I will do everything I can to resolve these issues and ensure that you are compensated as much as possible. Is there anything else I can assist you with?", - "UserId": "MDQCWU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "46851662-446e-4066-a01c-3d877238cb60", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T12:20:58.8185899-05:00", - "ConversationId": "31eaf503-222a-48e6-bfef-1c29bea288ef", - "Value": "No, that's all for now. But I expect to hear from you soon.", - "UserId": "999-950-1262", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-28T12:07:49.8185899-05:00", - "EndTime": "2024-05-28T12:20:58.8185899-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency, my name is Charlotte Martinez. May I have your full name and the purpose of your call?Yes, my name is John Smith. I'm calling to complain about my recent trip to New York City.I'm sorry to hear that, John. Can you please tell me what the issue is?First of all, my flight was delayed by 3 hours and I wasn't compensated for it. Then, when I arrived at my hotel, they had overbooked my room and I had to find another hotel for the night.I'm sorry to hear that your trip didn't go as planned, John. Let me see what I can do to help. Can you please provide me with your flight details and hotel reservation number?My flight was with American Airlines, flight number AA1234, and it was scheduled to depart from Chicago O'Hare at 7am on November 1st. My hotel reservation was with the Hilton in Times Square, reservation number 12345678, for November 1st and 2nd.Thank you, John. Let me check on your flight and hotel reservations. I'm sorry to inform you that there's not much we can do about the flight delay, as it was due to weather conditions. However, I can try to contact the hotel and see if they can compensate you for your inconvenience.That's not good enough! I want to be compensated for my flight delay too! And I want to know why there were no notifications about the delay!I understand your frustration, John. Unfortunately, flight delays due to weather conditions are beyond our control and we're not responsible for compensating passengers in those situations. However, I can file a complaint with American Airlines on your behalf and request that they provide you with some form of compensation. As for the notifications, I apologize if you did not receive any updates. Sometimes, notifications can get lost or delayed due to technical issues. Again, I'm sorry for any inconvenience this has caused you.Fine! But what about my hotel reservation? Why did they overbook my room?I'm not sure, John. Let me contact the hotel and find out what happened. I'll get back to you as soon as possible with an update.Okay, but I'm not happy about any of this! I demand to be compensated for my inconvenience!I understand how you feel, John. I will do everything I can to resolve these issues and ensure that you are compensated as much as possible. Is there anything else I can assist you with?No, that's all for now. But I expect to hear from you soon.", - "Merged_content_user": "Yes, my name is John Smith. I'm calling to complain about my recent trip to New York City.First of all, my flight was delayed by 3 hours and I wasn't compensated for it. Then, when I arrived at my hotel, they had overbooked my room and I had to find another hotel for the night.My flight was with American Airlines, flight number AA1234, and it was scheduled to depart from Chicago O'Hare at 7am on November 1st. My hotel reservation was with the Hilton in Times Square, reservation number 12345678, for November 1st and 2nd.That's not good enough! I want to be compensated for my flight delay too! And I want to know why there were no notifications about the delay!Fine! But what about my hotel reservation? Why did they overbook my room?Okay, but I'm not happy about any of this! I demand to be compensated for my inconvenience!No, that's all for now. But I expect to hear from you soon.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency, my name is Charlotte Martinez. May I have your full name and the purpose of your call?I'm sorry to hear that, John. Can you please tell me what the issue is?I'm sorry to hear that your trip didn't go as planned, John. Let me see what I can do to help. Can you please provide me with your flight details and hotel reservation number?Thank you, John. Let me check on your flight and hotel reservations. I'm sorry to inform you that there's not much we can do about the flight delay, as it was due to weather conditions. However, I can try to contact the hotel and see if they can compensate you for your inconvenience.I understand your frustration, John. Unfortunately, flight delays due to weather conditions are beyond our control and we're not responsible for compensating passengers in those situations. However, I can file a complaint with American Airlines on your behalf and request that they provide you with some form of compensation. As for the notifications, I apologize if you did not receive any updates. Sometimes, notifications can get lost or delayed due to technical issues. Again, I'm sorry for any inconvenience this has caused you.I'm not sure, John. Let me contact the hotel and find out what happened. I'll get back to you as soon as possible with an update.I understand how you feel, John. I will do everything I can to resolve these issues and ensure that you are compensated as much as possible. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency, my name is Charlotte Martinez. May I have your full name and the purpose of your call?\nCustomer: Yes, my name is John Smith. I'm calling to complain about my recent trip to New York City.\nAgent: I'm sorry to hear that, John. Can you please tell me what the issue is?\nCustomer: First of all, my flight was delayed by 3 hours and I wasn't compensated for it. Then, when I arrived at my hotel, they had overbooked my room and I had to find another hotel for the night.\nAgent: I'm sorry to hear that your trip didn't go as planned, John. Let me see what I can do to help. Can you please provide me with your flight details and hotel reservation number?\nCustomer: My flight was with American Airlines, flight number AA1234, and it was scheduled to depart from Chicago O'Hare at 7am on November 1st. My hotel reservation was with the Hilton in Times Square, reservation number 12345678, for November 1st and 2nd.\nAgent: Thank you, John. Let me check on your flight and hotel reservations. I'm sorry to inform you that there's not much we can do about the flight delay, as it was due to weather conditions. However, I can try to contact the hotel and see if they can compensate you for your inconvenience.\nCustomer: That's not good enough! I want to be compensated for my flight delay too! And I want to know why there were no notifications about the delay!\nAgent: I understand your frustration, John. Unfortunately, flight delays due to weather conditions are beyond our control and we're not responsible for compensating passengers in those situations. However, I can file a complaint with American Airlines on your behalf and request that they provide you with some form of compensation. As for the notifications, I apologize if you did not receive any updates. Sometimes, notifications can get lost or delayed due to technical issues. Again, I'm sorry for any inconvenience this has caused you.\nCustomer: Fine! But what about my hotel reservation? Why did they overbook my room?\nAgent: I'm not sure, John. Let me contact the hotel and find out what happened. I'll get back to you as soon as possible with an update.\nCustomer: Okay, but I'm not happy about any of this! I demand to be compensated for my inconvenience!\nAgent: I understand how you feel, John. I will do everything I can to resolve these issues and ensure that you are compensated as much as possible. Is there anything else I can assist you with?\nCustomer: No, that's all for now. But I expect to hear from you soon.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240529072447.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240529072447.json deleted file mode 100644 index c14f15a3..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240529072447.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Lily Young", - "AgentId": "T4CUGY", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-547-9241", - "Conversation": { - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Messages": [ - { - "Id": "1efa4e2d-a623-4b08-aa12-d65d9a4f878d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:25:21.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Thank you for calling XYZ Travel Agency, my name is Lily. How may I assist you today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "125c33ce-33e9-45fb-870f-ac9e11d11d4b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-29T07:25:58.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Hi Lily, my name is John Smith. I recently took a trip from Los Angeles to New York and I have a complaint about my experience.", - "UserId": "999-547-9241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ed9cbc4c-8e03-40f2-b88f-eb4ed09a3616", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:27:27.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "I'm sorry to hear that, John. Can you please tell me a little bit more about what happened?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "15b92300-092d-4378-949b-323ad2e2122f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-29T07:27:51.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Yes, on my flight from Los Angeles to New York, my luggage was lost and I still haven't been able to locate it. I wanted to know if there is anything your agency can do to help me track it down.", - "UserId": "999-547-9241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2b499173-7914-4863-9577-d1a23425f84f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:28:49.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "I'm so sorry to hear that, John. I'll do everything I can to assist you. Can you please provide me with your flight details and your hotel reservation number?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7a23d090-7778-4a80-be23-0c41bdc85a4c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-29T07:29:51.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Sure, my flight was with American Airlines and the flight number was AA123. The departure date was April 28th at 2:30pm. My hotel reservation was at the Hilton Hotel in New York and the reservation number is 456789. My check-in date was also April 28th.", - "UserId": "999-547-9241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d15d14ad-1e83-434e-a64d-2c936050882a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:31:21.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Thank you for the information, John. I'll contact American Airlines and the Hilton Hotel to try to locate your luggage. I'll keep you updated every step of the way.", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c9388470-d08b-4ce9-89ea-7ec095bc36a1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-29T07:32:42.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "Thank you, Lily. I appreciate your help.", - "UserId": "999-547-9241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "27e49ac9-5eee-4025-898e-1e5b68482584", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:33:25.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "You're welcome, John. Is there anything else I can assist you with?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e174a5d-136d-48f5-a104-270c4013022e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-29T07:34:51.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "No, that's it. Thank you again, Lily.", - "UserId": "999-547-9241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5a2e51fb-4778-41d1-ab3b-525c999720ca", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-29T07:36:42.329078-05:00", - "ConversationId": "9c31b621-827a-4898-93d6-bcbdc52881ae", - "Value": "You're welcome, John. Have a great day!", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-29T07:24:47.329078-05:00", - "EndTime": "2024-05-29T07:36:42.329078-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency, my name is Lily. How may I assist you today?Hi Lily, my name is John Smith. I recently took a trip from Los Angeles to New York and I have a complaint about my experience.I'm sorry to hear that, John. Can you please tell me a little bit more about what happened?Yes, on my flight from Los Angeles to New York, my luggage was lost and I still haven't been able to locate it. I wanted to know if there is anything your agency can do to help me track it down.I'm so sorry to hear that, John. I'll do everything I can to assist you. Can you please provide me with your flight details and your hotel reservation number?Sure, my flight was with American Airlines and the flight number was AA123. The departure date was April 28th at 2:30pm. My hotel reservation was at the Hilton Hotel in New York and the reservation number is 456789. My check-in date was also April 28th.Thank you for the information, John. I'll contact American Airlines and the Hilton Hotel to try to locate your luggage. I'll keep you updated every step of the way.Thank you, Lily. I appreciate your help.You're welcome, John. Is there anything else I can assist you with?No, that's it. Thank you again, Lily.You're welcome, John. Have a great day!", - "Merged_content_user": "Hi Lily, my name is John Smith. I recently took a trip from Los Angeles to New York and I have a complaint about my experience.Yes, on my flight from Los Angeles to New York, my luggage was lost and I still haven't been able to locate it. I wanted to know if there is anything your agency can do to help me track it down.Sure, my flight was with American Airlines and the flight number was AA123. The departure date was April 28th at 2:30pm. My hotel reservation was at the Hilton Hotel in New York and the reservation number is 456789. My check-in date was also April 28th.Thank you, Lily. I appreciate your help.No, that's it. Thank you again, Lily.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency, my name is Lily. How may I assist you today?I'm sorry to hear that, John. Can you please tell me a little bit more about what happened?I'm so sorry to hear that, John. I'll do everything I can to assist you. Can you please provide me with your flight details and your hotel reservation number?Thank you for the information, John. I'll contact American Airlines and the Hilton Hotel to try to locate your luggage. I'll keep you updated every step of the way.You're welcome, John. Is there anything else I can assist you with?You're welcome, John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency, my name is Lily. How may I assist you today?\nCustomer: Hi Lily, my name is John Smith. I recently took a trip from Los Angeles to New York and I have a complaint about my experience.\nAgent: I'm sorry to hear that, John. Can you please tell me a little bit more about what happened?\nCustomer: Yes, on my flight from Los Angeles to New York, my luggage was lost and I still haven't been able to locate it. I wanted to know if there is anything your agency can do to help me track it down.\nAgent: I'm so sorry to hear that, John. I'll do everything I can to assist you. Can you please provide me with your flight details and your hotel reservation number?\nCustomer: Sure, my flight was with American Airlines and the flight number was AA123. The departure date was April 28th at 2:30pm. My hotel reservation was at the Hilton Hotel in New York and the reservation number is 456789. My check-in date was also April 28th.\nAgent: Thank you for the information, John. I'll contact American Airlines and the Hilton Hotel to try to locate your luggage. I'll keep you updated every step of the way.\nCustomer: Thank you, Lily. I appreciate your help.\nAgent: You're welcome, John. Is there anything else I can assist you with?\nCustomer: No, that's it. Thank you again, Lily.\nAgent: You're welcome, John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240530161040.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240530161040.json deleted file mode 100644 index 6bc38d98..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240530161040.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Ethan James", - "AgentId": "MVWR6H", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-683-5433", - "Conversation": { - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Messages": [ - { - "Id": "c031e561-d180-411b-a21a-3e237974ae40", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T16:11:32.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "Thank you for calling ABC Travel, my name is Ethan James. How may I assist you today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c62df4ef-3708-49d3-9cdf-3116bcc7917a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T16:13:25.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "Hello Ethan, my name is Jane Smith and I have a complaint regarding my recent trip to New York City.", - "UserId": "999-683-5433", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "63f0d5be-d072-43b2-ab32-44848d2d6fb4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T16:13:30.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "I'm sorry to hear that, Jane. What seems to be the problem?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b9ab6615-3a66-4490-9140-00f6713062e2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T16:15:18.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "My flight was delayed multiple times and eventually cancelled, causing me to miss important meetings in New York City.", - "UserId": "999-683-5433", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ec08ffd4-1623-4f4a-85a9-651b34aff73c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T16:16:33.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "I'm sorry for the inconvenience, Jane. Do you have your flight information and reservation number available?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "180c58ae-72d8-4382-bd86-3919ec50b053", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T16:16:55.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "Yes, my flight was on Delta Airlines, flight number 1234, departure date 02/10/2022 at 9:00am. My reservation number is ABC123.", - "UserId": "999-683-5433", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d07729f-e344-4b78-9274-468a3ecb6616", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T16:18:01.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "Thank you for that information, Jane. I apologize for the inconvenience caused by the delay and cancellation. I can help you reschedule or receive compensation for the disruption. Which would you prefer?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "300862a0-a7aa-482f-813b-fa2857a18f3c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T16:19:52.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "I would like to receive compensation for the disruption, please.", - "UserId": "999-683-5433", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bd4e551b-04dc-4ded-bdd0-b0826c599239", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T16:20:47.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "Understood, Jane. I will work on getting you the appropriate compensation and follow up with you via email with the details. Is there anything else I can assist you with?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7a255327-7ead-4de4-bcc5-e91797dfaf74", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T16:22:14.6266594-05:00", - "ConversationId": "2dc4687b-c786-4649-9f7c-c4772de34341", - "Value": "No, that's all. Thank you for your help, Ethan.", - "UserId": "999-683-5433", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-30T16:10:40.6266594-05:00", - "EndTime": "2024-05-30T16:22:14.6266594-05:00", - "Merged_content": "Thank you for calling ABC Travel, my name is Ethan James. How may I assist you today?Hello Ethan, my name is Jane Smith and I have a complaint regarding my recent trip to New York City.I'm sorry to hear that, Jane. What seems to be the problem?My flight was delayed multiple times and eventually cancelled, causing me to miss important meetings in New York City.I'm sorry for the inconvenience, Jane. Do you have your flight information and reservation number available?Yes, my flight was on Delta Airlines, flight number 1234, departure date 02/10/2022 at 9:00am. My reservation number is ABC123.Thank you for that information, Jane. I apologize for the inconvenience caused by the delay and cancellation. I can help you reschedule or receive compensation for the disruption. Which would you prefer?I would like to receive compensation for the disruption, please.Understood, Jane. I will work on getting you the appropriate compensation and follow up with you via email with the details. Is there anything else I can assist you with?No, that's all. Thank you for your help, Ethan.", - "Merged_content_user": "Hello Ethan, my name is Jane Smith and I have a complaint regarding my recent trip to New York City.My flight was delayed multiple times and eventually cancelled, causing me to miss important meetings in New York City.Yes, my flight was on Delta Airlines, flight number 1234, departure date 02/10/2022 at 9:00am. My reservation number is ABC123.I would like to receive compensation for the disruption, please.No, that's all. Thank you for your help, Ethan.", - "Merged_content_agent": "Thank you for calling ABC Travel, my name is Ethan James. How may I assist you today?I'm sorry to hear that, Jane. What seems to be the problem?I'm sorry for the inconvenience, Jane. Do you have your flight information and reservation number available?Thank you for that information, Jane. I apologize for the inconvenience caused by the delay and cancellation. I can help you reschedule or receive compensation for the disruption. Which would you prefer?Understood, Jane. I will work on getting you the appropriate compensation and follow up with you via email with the details. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling ABC Travel, my name is Ethan James. How may I assist you today?\nCustomer: Hello Ethan, my name is Jane Smith and I have a complaint regarding my recent trip to New York City.\nAgent: I'm sorry to hear that, Jane. What seems to be the problem?\nCustomer: My flight was delayed multiple times and eventually cancelled, causing me to miss important meetings in New York City.\nAgent: I'm sorry for the inconvenience, Jane. Do you have your flight information and reservation number available?\nCustomer: Yes, my flight was on Delta Airlines, flight number 1234, departure date 02/10/2022 at 9:00am. My reservation number is ABC123.\nAgent: Thank you for that information, Jane. I apologize for the inconvenience caused by the delay and cancellation. I can help you reschedule or receive compensation for the disruption. Which would you prefer?\nCustomer: I would like to receive compensation for the disruption, please.\nAgent: Understood, Jane. I will work on getting you the appropriate compensation and follow up with you via email with the details. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Ethan.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603030738.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603030738.json deleted file mode 100644 index 68c7e542..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603030738.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Mia Robinson", - "AgentId": "PKJSZO", - "Team": "Midwest", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-511-9128", - "Conversation": { - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Messages": [ - { - "Id": "0d853f6e-c74c-481a-99e7-1fb9a8c0e431", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:07:40.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Thank you for calling TravelBreeze, my name is Mia. How may I assist you today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d9752b5a-885c-4fad-a17c-87d3f6dffa37", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T03:09:28.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Hi Mia, my name is John Smith and I'm calling because I had some issues with my recent trip to New York City.", - "UserId": "999-511-9128", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e195f970-a1a1-4051-9d94-e43936694595", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:10:35.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "I'm sorry to hear that John. Can you please tell me what happened and how I can assist you?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b38e6cf2-6475-4354-9ecf-98d359b1c3a1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T03:11:17.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Yes, I had a flight delay and ended up missing my connecting flight. I had to reschedule my entire trip and ended up losing money on hotel reservations and activities that I had planned.", - "UserId": "999-511-9128", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c605e8a3-660b-40ab-896f-b21d332aa1fa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:11:20.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "I am so sorry to hear that John. I can certainly look into this for you and see what we can do to help. Can you please give me your flight details?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19e9a446-dee7-419b-8723-5d16b0f49b70", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T03:12:59.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Yes, my airline was Delta and my flight number was DL123. My departure date was March 31st at 12:30 PM from Chicago O'Hare and my connecting flight was also with Delta, flight number DL456, departing from Atlanta at 3:00 PM.", - "UserId": "999-511-9128", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6a4491d1-cd2d-4ec4-ac14-e94a5b0a3733", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:13:44.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Thank you John. I see here that your flight was delayed due to weather conditions and that caused you to miss your connecting flight. I apologize for any inconvenience this may have caused you.", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5e42c3d2-8289-4f2f-b028-46d7e51bd206", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:13:51.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "We can certainly request compensation for you since the delay was due to weather. May I also have your hotel reservation number and dates, so I can request a refund for you?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3000f3fe-28ef-4026-a445-d383ff27dcc6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T03:15:33.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Yes, my hotel was the Hilton Times Square and my reservation number was 123456. I was scheduled to stay from March 31st to April 3rd.", - "UserId": "999-511-9128", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "54874899-9a92-4165-8c37-337da9b17091", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:16:42.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "Thank you John, I will request a refund for you for the hotel. Is there anything else I can do for you today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bd2ed4ba-ae23-4653-9e79-4d890e7c505e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T03:18:08.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "No, that's all. Thank you so much for your help Mia, I really appreciate it.", - "UserId": "999-511-9128", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0889a509-77c2-4f07-bdae-eeb7d816e4ce", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T03:19:13.4838744-05:00", - "ConversationId": "ae5c99aa-ea6f-486f-87b2-d9aa8a82a4ef", - "Value": "You're welcome John! I apologize again for the inconvenience you experienced during your trip. Have a great day!", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-03T03:07:38.4838744-05:00", - "EndTime": "2024-06-03T03:19:13.4838744-05:00", - "Merged_content": "Thank you for calling TravelBreeze, my name is Mia. How may I assist you today?Hi Mia, my name is John Smith and I'm calling because I had some issues with my recent trip to New York City.I'm sorry to hear that John. Can you please tell me what happened and how I can assist you?Yes, I had a flight delay and ended up missing my connecting flight. I had to reschedule my entire trip and ended up losing money on hotel reservations and activities that I had planned.I am so sorry to hear that John. I can certainly look into this for you and see what we can do to help. Can you please give me your flight details?Yes, my airline was Delta and my flight number was DL123. My departure date was March 31st at 12:30 PM from Chicago O'Hare and my connecting flight was also with Delta, flight number DL456, departing from Atlanta at 3:00 PM.Thank you John. I see here that your flight was delayed due to weather conditions and that caused you to miss your connecting flight. I apologize for any inconvenience this may have caused you.We can certainly request compensation for you since the delay was due to weather. May I also have your hotel reservation number and dates, so I can request a refund for you?Yes, my hotel was the Hilton Times Square and my reservation number was 123456. I was scheduled to stay from March 31st to April 3rd.Thank you John, I will request a refund for you for the hotel. Is there anything else I can do for you today?No, that's all. Thank you so much for your help Mia, I really appreciate it.You're welcome John! I apologize again for the inconvenience you experienced during your trip. Have a great day!", - "Merged_content_user": "Hi Mia, my name is John Smith and I'm calling because I had some issues with my recent trip to New York City.Yes, I had a flight delay and ended up missing my connecting flight. I had to reschedule my entire trip and ended up losing money on hotel reservations and activities that I had planned.Yes, my airline was Delta and my flight number was DL123. My departure date was March 31st at 12:30 PM from Chicago O'Hare and my connecting flight was also with Delta, flight number DL456, departing from Atlanta at 3:00 PM.Yes, my hotel was the Hilton Times Square and my reservation number was 123456. I was scheduled to stay from March 31st to April 3rd.No, that's all. Thank you so much for your help Mia, I really appreciate it.", - "Merged_content_agent": "Thank you for calling TravelBreeze, my name is Mia. How may I assist you today?I'm sorry to hear that John. Can you please tell me what happened and how I can assist you?I am so sorry to hear that John. I can certainly look into this for you and see what we can do to help. Can you please give me your flight details?Thank you John. I see here that your flight was delayed due to weather conditions and that caused you to miss your connecting flight. I apologize for any inconvenience this may have caused you.We can certainly request compensation for you since the delay was due to weather. May I also have your hotel reservation number and dates, so I can request a refund for you?Thank you John, I will request a refund for you for the hotel. Is there anything else I can do for you today?You're welcome John! I apologize again for the inconvenience you experienced during your trip. Have a great day!", - "Full_conversation": "Agent: Thank you for calling TravelBreeze, my name is Mia. How may I assist you today?\nCustomer: Hi Mia, my name is John Smith and I'm calling because I had some issues with my recent trip to New York City.\nAgent: I'm sorry to hear that John. Can you please tell me what happened and how I can assist you?\nCustomer: Yes, I had a flight delay and ended up missing my connecting flight. I had to reschedule my entire trip and ended up losing money on hotel reservations and activities that I had planned.\nAgent: I am so sorry to hear that John. I can certainly look into this for you and see what we can do to help. Can you please give me your flight details?\nCustomer: Yes, my airline was Delta and my flight number was DL123. My departure date was March 31st at 12:30 PM from Chicago O'Hare and my connecting flight was also with Delta, flight number DL456, departing from Atlanta at 3:00 PM.\nAgent: Thank you John. I see here that your flight was delayed due to weather conditions and that caused you to miss your connecting flight. I apologize for any inconvenience this may have caused you.\nAgent: We can certainly request compensation for you since the delay was due to weather. May I also have your hotel reservation number and dates, so I can request a refund for you?\nCustomer: Yes, my hotel was the Hilton Times Square and my reservation number was 123456. I was scheduled to stay from March 31st to April 3rd.\nAgent: Thank you John, I will request a refund for you for the hotel. Is there anything else I can do for you today?\nCustomer: No, that's all. Thank you so much for your help Mia, I really appreciate it.\nAgent: You're welcome John! I apologize again for the inconvenience you experienced during your trip. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603182651.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603182651.json deleted file mode 100644 index 04498fa8..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240603182651.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-977-7034", - "Conversation": { - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Messages": [ - { - "Id": "5520ebd2-9991-47bb-842e-039d47edb2bd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:26:57.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Thank you for calling our travel agency, this is Grace King, how may I assist you today?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e1c7a78-a43d-4b98-982e-8bffbd4711d5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T18:27:51.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Hi Grace, my name is John Smith and I have a complaint regarding my recent trip to New York City.", - "UserId": "999-977-7034", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6a047fc2-8d62-4195-86a3-42617f5fa6b7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:29:12.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "I'm sorry to hear that John. Can you please tell me more about the issue you experienced?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "74102410-4e13-46f6-aef2-95aea8b468e7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T18:29:55.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Yes, I had issues with my luggage. It was lost when I arrived in New York and I had to wait for a day before it was returned to me.", - "UserId": "999-977-7034", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2e665546-6fad-4443-a8e6-692428f3212f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:31:54.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "I apologize for the inconvenience John. Let me assist you with tracking your bags and reclaiming it. Can you please provide me with your reservation number and date of travel?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e7b2158-6624-496a-a480-52bc82f7dc28", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T18:32:57.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Sure, my reservation number is 12345 and my travel date was September 25th.", - "UserId": "999-977-7034", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "39fefdb3-d005-41ad-b135-dc9acf296c35", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:34:29.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Thank you John, let me check on that for you. It looks like your bags were located and should have been returned to you. Can you please confirm if you have received it already?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3c10816-8d39-4791-b0f3-559c46f30984", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T18:35:56.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "Yes, I received my bags yesterday. Thank you for your help Grace.", - "UserId": "999-977-7034", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c442cfdb-1e34-499f-9777-dbaee0275b52", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:36:17.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "You're welcome John. Is there anything else I can assist you with?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3c5160f4-dcda-437a-8b51-c24effe07341", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-03T18:36:47.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "No, that's it. Thank you again Grace.", - "UserId": "999-977-7034", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a7337f59-b60a-40ce-bbf9-ec59aeab3a32", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-03T18:37:35.1205317-05:00", - "ConversationId": "52bcd41a-7acf-4b89-8d11-55d94dd15b9d", - "Value": "You're welcome John. Have a great day!", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-03T18:26:51.1205317-05:00", - "EndTime": "2024-06-03T18:37:35.1205317-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Grace King, how may I assist you today?Hi Grace, my name is John Smith and I have a complaint regarding my recent trip to New York City.I'm sorry to hear that John. Can you please tell me more about the issue you experienced?Yes, I had issues with my luggage. It was lost when I arrived in New York and I had to wait for a day before it was returned to me.I apologize for the inconvenience John. Let me assist you with tracking your bags and reclaiming it. Can you please provide me with your reservation number and date of travel?Sure, my reservation number is 12345 and my travel date was September 25th.Thank you John, let me check on that for you. It looks like your bags were located and should have been returned to you. Can you please confirm if you have received it already?Yes, I received my bags yesterday. Thank you for your help Grace.You're welcome John. Is there anything else I can assist you with?No, that's it. Thank you again Grace.You're welcome John. Have a great day!", - "Merged_content_user": "Hi Grace, my name is John Smith and I have a complaint regarding my recent trip to New York City.Yes, I had issues with my luggage. It was lost when I arrived in New York and I had to wait for a day before it was returned to me.Sure, my reservation number is 12345 and my travel date was September 25th.Yes, I received my bags yesterday. Thank you for your help Grace.No, that's it. Thank you again Grace.", - "Merged_content_agent": "Thank you for calling our travel agency, this is Grace King, how may I assist you today?I'm sorry to hear that John. Can you please tell me more about the issue you experienced?I apologize for the inconvenience John. Let me assist you with tracking your bags and reclaiming it. Can you please provide me with your reservation number and date of travel?Thank you John, let me check on that for you. It looks like your bags were located and should have been returned to you. Can you please confirm if you have received it already?You're welcome John. Is there anything else I can assist you with?You're welcome John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Grace King, how may I assist you today?\nCustomer: Hi Grace, my name is John Smith and I have a complaint regarding my recent trip to New York City.\nAgent: I'm sorry to hear that John. Can you please tell me more about the issue you experienced?\nCustomer: Yes, I had issues with my luggage. It was lost when I arrived in New York and I had to wait for a day before it was returned to me.\nAgent: I apologize for the inconvenience John. Let me assist you with tracking your bags and reclaiming it. Can you please provide me with your reservation number and date of travel?\nCustomer: Sure, my reservation number is 12345 and my travel date was September 25th.\nAgent: Thank you John, let me check on that for you. It looks like your bags were located and should have been returned to you. Can you please confirm if you have received it already?\nCustomer: Yes, I received my bags yesterday. Thank you for your help Grace.\nAgent: You're welcome John. Is there anything else I can assist you with?\nCustomer: No, that's it. Thank you again Grace.\nAgent: You're welcome John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605062631.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605062631.json deleted file mode 100644 index 26823743..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605062631.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-966-2751", - "Conversation": { - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Messages": [ - { - "Id": "66507c8a-de0a-49e5-be4b-c208a934c346", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:28:10.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "Thank you for calling our travel agency today. My name is Grace King. How may I assist you?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6502a815-2fac-4da2-b9da-19d88a3766b6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T06:29:30.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "Hello Grace, my name is John Smith. I'm having trouble with my last trip to Miami. I had issues with my lost luggage and I want to learn more about my options.", - "UserId": "999-966-2751", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e189483f-4294-4202-961f-834e8a41126a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:29:56.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "I'm sorry to hear that, John. Can you please provide me with your reservation number and the airline you travelled with?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "db46dccc-4e2d-4021-b8df-33480888b929", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T06:30:56.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "Sure, my reservation number is XYZ123 and I flew with American Airlines.", - "UserId": "999-966-2751", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "16a04a19-3ef0-480c-b2ef-6e0494a77cd1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:31:09.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "Thank you for the information, John. I understand the frustration of lost luggage. Let me look into this for you.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8b575ca3-14fd-4eb8-8870-4f9186cc0950", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T06:32:18.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "Okay, I'll be here. Thank you Grace.", - "UserId": "999-966-2751", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "57215350-c818-4153-9f14-3192513b5f29", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:32:26.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "I have good news, John. We received confirmation that your luggage has been found and should be delivered to you later tonight.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ce04addb-3356-4054-8bf3-02ec57bf1149", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T06:34:20.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "That's great news, Grace! Thank you for your help.", - "UserId": "999-966-2751", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e0c0d08e-ce9a-4ff1-b240-12fda7246a85", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:35:58.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "You're welcome, John. Do you have any other questions or concerns?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "30a11338-c30f-4a20-84c1-d1be6a6897b2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T06:37:32.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "No, that's all. Thank you so much for your assistance!", - "UserId": "999-966-2751", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0dda3024-128c-4603-94dd-61a433f59f61", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T06:39:07.7428123-05:00", - "ConversationId": "a0712001-ab7c-414f-a05f-a49cebf0042c", - "Value": "You're welcome, John. Have a great day!", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-05T06:26:31.7428123-05:00", - "EndTime": "2024-06-05T06:39:07.7428123-05:00", - "Merged_content": "Thank you for calling our travel agency today. My name is Grace King. How may I assist you?Hello Grace, my name is John Smith. I'm having trouble with my last trip to Miami. I had issues with my lost luggage and I want to learn more about my options.I'm sorry to hear that, John. Can you please provide me with your reservation number and the airline you travelled with?Sure, my reservation number is XYZ123 and I flew with American Airlines.Thank you for the information, John. I understand the frustration of lost luggage. Let me look into this for you.Okay, I'll be here. Thank you Grace.I have good news, John. We received confirmation that your luggage has been found and should be delivered to you later tonight.That's great news, Grace! Thank you for your help.You're welcome, John. Do you have any other questions or concerns?No, that's all. Thank you so much for your assistance!You're welcome, John. Have a great day!", - "Merged_content_user": "Hello Grace, my name is John Smith. I'm having trouble with my last trip to Miami. I had issues with my lost luggage and I want to learn more about my options.Sure, my reservation number is XYZ123 and I flew with American Airlines.Okay, I'll be here. Thank you Grace.That's great news, Grace! Thank you for your help.No, that's all. Thank you so much for your assistance!", - "Merged_content_agent": "Thank you for calling our travel agency today. My name is Grace King. How may I assist you?I'm sorry to hear that, John. Can you please provide me with your reservation number and the airline you travelled with?Thank you for the information, John. I understand the frustration of lost luggage. Let me look into this for you.I have good news, John. We received confirmation that your luggage has been found and should be delivered to you later tonight.You're welcome, John. Do you have any other questions or concerns?You're welcome, John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency today. My name is Grace King. How may I assist you?\nCustomer: Hello Grace, my name is John Smith. I'm having trouble with my last trip to Miami. I had issues with my lost luggage and I want to learn more about my options.\nAgent: I'm sorry to hear that, John. Can you please provide me with your reservation number and the airline you travelled with?\nCustomer: Sure, my reservation number is XYZ123 and I flew with American Airlines.\nAgent: Thank you for the information, John. I understand the frustration of lost luggage. Let me look into this for you.\nCustomer: Okay, I'll be here. Thank you Grace.\nAgent: I have good news, John. We received confirmation that your luggage has been found and should be delivered to you later tonight.\nCustomer: That's great news, Grace! Thank you for your help.\nAgent: You're welcome, John. Do you have any other questions or concerns?\nCustomer: No, that's all. Thank you so much for your assistance!\nAgent: You're welcome, John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605172614.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605172614.json deleted file mode 100644 index 0e411b3b..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240605172614.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Emma Davis", - "AgentId": "WVBORA", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-345-8162", - "Conversation": { - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Messages": [ - { - "Id": "37d2a103-847b-435c-8aa3-4b98bab8e9c9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:27:37.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Thank you for contacting XYZ Travel Agency, my name is Emma Davis. How may I assist you today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dfd669e0-47d2-472b-91eb-7fa7f103bb58", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:27:46.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "I am calling regarding my recent trip to Las Vegas that I booked through your agency. I am extremely frustrated with my experience and want to lodge a complaint.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7cc585c4-323b-4e47-af87-68b702e2ea9e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:29:26.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "I'm sorry to hear that you had a negative experience. Can you please provide me with more details so I can assist you better?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a477741b-9041-4959-a235-67940f7d4b44", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:30:30.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "First of all, my luggage did not arrive at my destination in Las Vegas. I have been trying to track it down but have not received any updates.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "28ac4464-4fe0-4199-8d5b-098a905a02bd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:31:41.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "I understand how frustrating that can be. Can you please provide me with your airline name, flight number, and departure time so I can assist you better?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3fa86306-33bd-4611-935d-c9bcaf2c22e7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:33:21.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Yes, I flew with Delta Airlines, flight number DL123 and it departed from New York at 3 PM.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "37f3becc-46be-41e1-b30c-fb3e637f61f1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:33:47.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Thank you for that information. Let me check with the airline to see if they have any updates about your luggage. Can you please provide me with your baggage claim number?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6d161efa-d82f-432d-a3dc-de6d91a6051d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:35:33.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "My baggage claim number is 12345678 and I already filed a lost luggage claim with the airline.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "31fd1e02-163a-42f7-b074-b032c5370ba6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:35:40.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "I see. I will follow up with the airline to see if they can expedite the process and locate your luggage. Is there anything else I can assist you with?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d012f4e3-459e-4e03-8c0a-b10b19ee10f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:37:03.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Yes, I also wanted to mention that the hotel that I booked through your agency did not meet my expectations. The room was not clean and there was a lot of noise coming from the hallway. I also did not receive the room that I had requested.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e15d578-2a5a-4744-a3c9-8b85d49d598b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:37:59.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "I'm sorry to hear that. Can you please provide me with the name of the hotel and the reservation number?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1af363d3-117a-4e3e-9078-26aabd07ae07", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:39:49.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Yes, I stayed at the Bellagio Hotel and my reservation number is 123456789. The dates of my stay were from July 28th to August 1st.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2361fdf3-3a7d-47bb-a3bb-d70e7b368f51", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:41:46.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "Thank you for that information. I will follow up with the hotel and see if we can offer any compensation for the issues you experienced. Is there anything else I can assist you with?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7e22c844-aae2-4b18-a7f5-34ba2e169c59", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:42:32.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "No, that's all for now. Thank you for your assistance.", - "UserId": "999-345-8162", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "be4daaae-9048-4edd-af37-011cd3e6e0b3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:43:37.8187947-05:00", - "ConversationId": "e10050b7-7c5c-45af-a880-fd8c4203a5b3", - "Value": "You're welcome. Please don't hesitate to contact us if you need further assistance or if you have any other concerns.", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-05T17:26:14.8187947-05:00", - "EndTime": "2024-06-05T17:43:37.8187947-05:00", - "Merged_content": "Thank you for contacting XYZ Travel Agency, my name is Emma Davis. How may I assist you today?I am calling regarding my recent trip to Las Vegas that I booked through your agency. I am extremely frustrated with my experience and want to lodge a complaint.I'm sorry to hear that you had a negative experience. Can you please provide me with more details so I can assist you better?First of all, my luggage did not arrive at my destination in Las Vegas. I have been trying to track it down but have not received any updates.I understand how frustrating that can be. Can you please provide me with your airline name, flight number, and departure time so I can assist you better?Yes, I flew with Delta Airlines, flight number DL123 and it departed from New York at 3 PM.Thank you for that information. Let me check with the airline to see if they have any updates about your luggage. Can you please provide me with your baggage claim number?My baggage claim number is 12345678 and I already filed a lost luggage claim with the airline.I see. I will follow up with the airline to see if they can expedite the process and locate your luggage. Is there anything else I can assist you with?Yes, I also wanted to mention that the hotel that I booked through your agency did not meet my expectations. The room was not clean and there was a lot of noise coming from the hallway. I also did not receive the room that I had requested.I'm sorry to hear that. Can you please provide me with the name of the hotel and the reservation number?Yes, I stayed at the Bellagio Hotel and my reservation number is 123456789. The dates of my stay were from July 28th to August 1st.Thank you for that information. I will follow up with the hotel and see if we can offer any compensation for the issues you experienced. Is there anything else I can assist you with?No, that's all for now. Thank you for your assistance.You're welcome. Please don't hesitate to contact us if you need further assistance or if you have any other concerns.", - "Merged_content_user": "I am calling regarding my recent trip to Las Vegas that I booked through your agency. I am extremely frustrated with my experience and want to lodge a complaint.First of all, my luggage did not arrive at my destination in Las Vegas. I have been trying to track it down but have not received any updates.Yes, I flew with Delta Airlines, flight number DL123 and it departed from New York at 3 PM.My baggage claim number is 12345678 and I already filed a lost luggage claim with the airline.Yes, I also wanted to mention that the hotel that I booked through your agency did not meet my expectations. The room was not clean and there was a lot of noise coming from the hallway. I also did not receive the room that I had requested.Yes, I stayed at the Bellagio Hotel and my reservation number is 123456789. The dates of my stay were from July 28th to August 1st.No, that's all for now. Thank you for your assistance.", - "Merged_content_agent": "Thank you for contacting XYZ Travel Agency, my name is Emma Davis. How may I assist you today?I'm sorry to hear that you had a negative experience. Can you please provide me with more details so I can assist you better?I understand how frustrating that can be. Can you please provide me with your airline name, flight number, and departure time so I can assist you better?Thank you for that information. Let me check with the airline to see if they have any updates about your luggage. Can you please provide me with your baggage claim number?I see. I will follow up with the airline to see if they can expedite the process and locate your luggage. Is there anything else I can assist you with?I'm sorry to hear that. Can you please provide me with the name of the hotel and the reservation number?Thank you for that information. I will follow up with the hotel and see if we can offer any compensation for the issues you experienced. Is there anything else I can assist you with?You're welcome. Please don't hesitate to contact us if you need further assistance or if you have any other concerns.", - "Full_conversation": "Agent: Thank you for contacting XYZ Travel Agency, my name is Emma Davis. How may I assist you today?\nCustomer: I am calling regarding my recent trip to Las Vegas that I booked through your agency. I am extremely frustrated with my experience and want to lodge a complaint.\nAgent: I'm sorry to hear that you had a negative experience. Can you please provide me with more details so I can assist you better?\nCustomer: First of all, my luggage did not arrive at my destination in Las Vegas. I have been trying to track it down but have not received any updates.\nAgent: I understand how frustrating that can be. Can you please provide me with your airline name, flight number, and departure time so I can assist you better?\nCustomer: Yes, I flew with Delta Airlines, flight number DL123 and it departed from New York at 3 PM.\nAgent: Thank you for that information. Let me check with the airline to see if they have any updates about your luggage. Can you please provide me with your baggage claim number?\nCustomer: My baggage claim number is 12345678 and I already filed a lost luggage claim with the airline.\nAgent: I see. I will follow up with the airline to see if they can expedite the process and locate your luggage. Is there anything else I can assist you with?\nCustomer: Yes, I also wanted to mention that the hotel that I booked through your agency did not meet my expectations. The room was not clean and there was a lot of noise coming from the hallway. I also did not receive the room that I had requested.\nAgent: I'm sorry to hear that. Can you please provide me with the name of the hotel and the reservation number?\nCustomer: Yes, I stayed at the Bellagio Hotel and my reservation number is 123456789. The dates of my stay were from July 28th to August 1st.\nAgent: Thank you for that information. I will follow up with the hotel and see if we can offer any compensation for the issues you experienced. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you for your assistance.\nAgent: You're welcome. Please don't hesitate to contact us if you need further assistance or if you have any other concerns.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240606112539.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240606112539.json deleted file mode 100644 index 2e711224..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240606112539.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Zoe Lewis", - "AgentId": "G6HD7J", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-332-9615", - "Conversation": { - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Messages": [ - { - "Id": "459acd36-09ed-4ae3-89a9-c15354911d22", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-06T11:27:34.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Good morning, thank you for calling XYZ travel agency, my name is Zoe, how can I assist you today?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "176037fc-c75f-4ae9-92de-4e7b7d492648", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-06T11:28:57.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Hi Zoe, my name is John Smith and I need some assistance with my travel plans.", - "UserId": "999-332-9615", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4e38f6e-9577-4fba-84b3-91ccbbda0cd5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-06T11:30:25.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Of course John, how can I assist you with that?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "80f0a811-49be-4e28-9722-f08f8c56662a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-06T11:31:39.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "I recently traveled from New York City to Los Angeles and my luggage got lost during the flight.", - "UserId": "999-332-9615", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19729c24-3ab4-48ac-b34b-75b0faad2b1a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-06T11:33:29.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "I'm really sorry to hear that John. Can you please provide me with your flight details and your baggage claim number so I can track down your luggage and help you reclaim it?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "87bd026f-d87c-4fbe-af01-479c65185927", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-06T11:33:36.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Sure, my flight was with American Airlines, flight AA1234, departing from JFK airport in New York City on February 20th at 2pm. My baggage claim number is AA5678.", - "UserId": "999-332-9615", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4b72cc47-32fd-4b32-b089-efa1bf3dce67", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-06T11:35:25.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Thank you for the details John, let me check with American Airlines and see what the status of your luggage is. Please hold on for a moment.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "eacd5828-061b-4d1c-9f99-3a4c62d4d96e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-06T11:36:04.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Sure, take your time.", - "UserId": "999-332-9615", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a0fc63f-13fe-4e88-92a1-15557a864bfd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-06T11:36:49.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "Thank you for holding John, I was able to track down your luggage and it is currently on its way to Los Angeles. You should be able to reclaim it at LAX airport in a couple of hours.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5a615071-fd64-45e9-8522-5e1e070698da", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-06T11:37:15.2671883-05:00", - "ConversationId": "7305c1b8-0966-4720-8096-1708d5cfb260", - "Value": "That's great news Zoe, thank you very much for your help!", - "UserId": "999-332-9615", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-06T11:25:39.2671883-05:00", - "EndTime": "2024-06-06T11:37:15.2671883-05:00", - "Merged_content": "Good morning, thank you for calling XYZ travel agency, my name is Zoe, how can I assist you today?Hi Zoe, my name is John Smith and I need some assistance with my travel plans.Of course John, how can I assist you with that?I recently traveled from New York City to Los Angeles and my luggage got lost during the flight.I'm really sorry to hear that John. Can you please provide me with your flight details and your baggage claim number so I can track down your luggage and help you reclaim it?Sure, my flight was with American Airlines, flight AA1234, departing from JFK airport in New York City on February 20th at 2pm. My baggage claim number is AA5678.Thank you for the details John, let me check with American Airlines and see what the status of your luggage is. Please hold on for a moment.Sure, take your time.Thank you for holding John, I was able to track down your luggage and it is currently on its way to Los Angeles. You should be able to reclaim it at LAX airport in a couple of hours.That's great news Zoe, thank you very much for your help!", - "Merged_content_user": "Hi Zoe, my name is John Smith and I need some assistance with my travel plans.I recently traveled from New York City to Los Angeles and my luggage got lost during the flight.Sure, my flight was with American Airlines, flight AA1234, departing from JFK airport in New York City on February 20th at 2pm. My baggage claim number is AA5678.Sure, take your time.That's great news Zoe, thank you very much for your help!", - "Merged_content_agent": "Good morning, thank you for calling XYZ travel agency, my name is Zoe, how can I assist you today?Of course John, how can I assist you with that?I'm really sorry to hear that John. Can you please provide me with your flight details and your baggage claim number so I can track down your luggage and help you reclaim it?Thank you for the details John, let me check with American Airlines and see what the status of your luggage is. Please hold on for a moment.Thank you for holding John, I was able to track down your luggage and it is currently on its way to Los Angeles. You should be able to reclaim it at LAX airport in a couple of hours.", - "Full_conversation": "Agent: Good morning, thank you for calling XYZ travel agency, my name is Zoe, how can I assist you today?\nCustomer: Hi Zoe, my name is John Smith and I need some assistance with my travel plans.\nAgent: Of course John, how can I assist you with that?\nCustomer: I recently traveled from New York City to Los Angeles and my luggage got lost during the flight.\nAgent: I'm really sorry to hear that John. Can you please provide me with your flight details and your baggage claim number so I can track down your luggage and help you reclaim it?\nCustomer: Sure, my flight was with American Airlines, flight AA1234, departing from JFK airport in New York City on February 20th at 2pm. My baggage claim number is AA5678.\nAgent: Thank you for the details John, let me check with American Airlines and see what the status of your luggage is. Please hold on for a moment.\nCustomer: Sure, take your time.\nAgent: Thank you for holding John, I was able to track down your luggage and it is currently on its way to Los Angeles. You should be able to reclaim it at LAX airport in a couple of hours.\nCustomer: That's great news Zoe, thank you very much for your help!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240607051018.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240607051018.json deleted file mode 100644 index ab45e508..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240607051018.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-841-4969", - "Conversation": { - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Messages": [ - { - "Id": "631342f4-d8b4-475b-ba2b-4870bb8cc6b5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:11:04.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "Thank you for calling Travel Adventures, my name is Liam Johnson. How can I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2fb6bd06-9a3b-452f-b472-f8d8ffeadb86", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:12:01.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "Hi Liam, my name is Sarah Thompson. I booked a flight and hotel package through your agency for my trip from Boston to Miami and I'm having some issues with the schedule and pricing.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bfed17a7-1986-4627-ab9d-7569ad44c496", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:12:28.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "I'm sorry to hear that Sarah, I'll do my best to help. Can you please provide me with your reservation number and date of travel?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9ac1c76a-69a6-424c-a1ac-c46cdfb18bdc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:13:20.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "Yes, my reservation number is 123456 and I'm supposed to leave Boston on September 1st and arrive in Miami on September 3rd.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "89bd0803-1230-48b1-a6c7-1c1622513bd3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:13:29.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "I see. Can you please tell me more about the issues you're experiencing?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1bdd03e5-2fb7-44f8-9067-1b9bdd1acf29", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:15:26.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "Well, my flight has been delayed twice now and I haven't received any compensation. Also, the hotel that I reserved through your agency overbooked and I had to switch to a different hotel at the last minute which was more expensive.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "684c6301-0bed-4c35-aad1-9bc4388568c0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:15:54.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "I understand how frustrating that must be, Sarah. Let me check your booking details and see what I can do to help.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "91f0d4f8-0241-44de-aa7e-e76d7d520b4c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:17:36.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "Thank you, Liam. I appreciate it.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8cd8d735-1451-4c12-9225-500dfc73cd93", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:19:14.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "I apologize for the inconvenience, Sarah. I have checked your reservations and it looks like there was a delay with your flight due to weather conditions, which unfortunately does not qualify for compensation. However, I can help you file a lost luggage claim if you're still missing your bags. Additionally, I can offer you a discount on your next booking with us to make up for the hotel overbooking situation.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62369dd0-6bc6-4ea1-84fd-2d820c30eeda", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:19:52.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "I see. Well, I would appreciate the discount and any assistance with my lost luggage. Thank you for your help, Liam.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05b1f9d1-92a4-4af1-86db-7177c1e43857", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:20:48.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "You're welcome, Sarah. I'll send you an email with the discount code and instructions on how to file a lost luggage claim. Is there anything else I can assist you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "655d2ca0-8b06-4d06-995a-bee0b38d2065", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-07T05:22:01.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "No, that's all for now. Thank you again, Liam.", - "UserId": "999-841-4969", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6277d3e1-ba12-486b-8570-896c3f656f91", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-07T05:22:07.8647547-05:00", - "ConversationId": "990e083d-5c0e-418a-90d1-bd481403fd0f", - "Value": "You're welcome, Sarah. Have a great day!", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-07T05:10:18.8647547-05:00", - "EndTime": "2024-06-07T05:22:07.8647547-05:00", - "Merged_content": "Thank you for calling Travel Adventures, my name is Liam Johnson. How can I assist you today?Hi Liam, my name is Sarah Thompson. I booked a flight and hotel package through your agency for my trip from Boston to Miami and I'm having some issues with the schedule and pricing.I'm sorry to hear that Sarah, I'll do my best to help. Can you please provide me with your reservation number and date of travel?Yes, my reservation number is 123456 and I'm supposed to leave Boston on September 1st and arrive in Miami on September 3rd.I see. Can you please tell me more about the issues you're experiencing?Well, my flight has been delayed twice now and I haven't received any compensation. Also, the hotel that I reserved through your agency overbooked and I had to switch to a different hotel at the last minute which was more expensive.I understand how frustrating that must be, Sarah. Let me check your booking details and see what I can do to help.Thank you, Liam. I appreciate it.I apologize for the inconvenience, Sarah. I have checked your reservations and it looks like there was a delay with your flight due to weather conditions, which unfortunately does not qualify for compensation. However, I can help you file a lost luggage claim if you're still missing your bags. Additionally, I can offer you a discount on your next booking with us to make up for the hotel overbooking situation.I see. Well, I would appreciate the discount and any assistance with my lost luggage. Thank you for your help, Liam.You're welcome, Sarah. I'll send you an email with the discount code and instructions on how to file a lost luggage claim. Is there anything else I can assist you with?No, that's all for now. Thank you again, Liam.You're welcome, Sarah. Have a great day!", - "Merged_content_user": "Hi Liam, my name is Sarah Thompson. I booked a flight and hotel package through your agency for my trip from Boston to Miami and I'm having some issues with the schedule and pricing.Yes, my reservation number is 123456 and I'm supposed to leave Boston on September 1st and arrive in Miami on September 3rd.Well, my flight has been delayed twice now and I haven't received any compensation. Also, the hotel that I reserved through your agency overbooked and I had to switch to a different hotel at the last minute which was more expensive.Thank you, Liam. I appreciate it.I see. Well, I would appreciate the discount and any assistance with my lost luggage. Thank you for your help, Liam.No, that's all for now. Thank you again, Liam.", - "Merged_content_agent": "Thank you for calling Travel Adventures, my name is Liam Johnson. How can I assist you today?I'm sorry to hear that Sarah, I'll do my best to help. Can you please provide me with your reservation number and date of travel?I see. Can you please tell me more about the issues you're experiencing?I understand how frustrating that must be, Sarah. Let me check your booking details and see what I can do to help.I apologize for the inconvenience, Sarah. I have checked your reservations and it looks like there was a delay with your flight due to weather conditions, which unfortunately does not qualify for compensation. However, I can help you file a lost luggage claim if you're still missing your bags. Additionally, I can offer you a discount on your next booking with us to make up for the hotel overbooking situation.You're welcome, Sarah. I'll send you an email with the discount code and instructions on how to file a lost luggage claim. Is there anything else I can assist you with?You're welcome, Sarah. Have a great day!", - "Full_conversation": "Agent: Thank you for calling Travel Adventures, my name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Sarah Thompson. I booked a flight and hotel package through your agency for my trip from Boston to Miami and I'm having some issues with the schedule and pricing.\nAgent: I'm sorry to hear that Sarah, I'll do my best to help. Can you please provide me with your reservation number and date of travel?\nCustomer: Yes, my reservation number is 123456 and I'm supposed to leave Boston on September 1st and arrive in Miami on September 3rd.\nAgent: I see. Can you please tell me more about the issues you're experiencing?\nCustomer: Well, my flight has been delayed twice now and I haven't received any compensation. Also, the hotel that I reserved through your agency overbooked and I had to switch to a different hotel at the last minute which was more expensive.\nAgent: I understand how frustrating that must be, Sarah. Let me check your booking details and see what I can do to help.\nCustomer: Thank you, Liam. I appreciate it.\nAgent: I apologize for the inconvenience, Sarah. I have checked your reservations and it looks like there was a delay with your flight due to weather conditions, which unfortunately does not qualify for compensation. However, I can help you file a lost luggage claim if you're still missing your bags. Additionally, I can offer you a discount on your next booking with us to make up for the hotel overbooking situation.\nCustomer: I see. Well, I would appreciate the discount and any assistance with my lost luggage. Thank you for your help, Liam.\nAgent: You're welcome, Sarah. I'll send you an email with the discount code and instructions on how to file a lost luggage claim. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you again, Liam.\nAgent: You're welcome, Sarah. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240610111029.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240610111029.json deleted file mode 100644 index fabf8008..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240610111029.json +++ /dev/null @@ -1,289 +0,0 @@ -{ - "AgentName": "Mason White", - "AgentId": "QLUD5I", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-533-6636", - "Conversation": { - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Messages": [ - { - "Id": "671a876b-f54f-43ef-a810-83cf6a2b1ced", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:10:35.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Hello, this is Mason. How may I assist you today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3a8d0a6d-39b4-49df-8b5b-380990c72d77", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:11:45.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Hi Mason, my name is Sarah Johnson. I'm calling because I had some troubles with my recent trip to Denver.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3db41aa5-af89-4c11-be36-f4e5931f9e6a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:12:20.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "I'm sorry to hear that, Sarah. Can you please tell me what happened?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7646a67b-7e12-4bf2-abf1-b68f5a69c0a7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:13:29.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Yes, well I had a connecting flight from New York to Denver, and my first flight was delayed by 4 hours which caused me to miss my connecting flight.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a7cf1f56-bf3d-4ede-9b1c-335ebb12e48e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:14:49.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "34f8044c-7928-4485-acd6-02fa35cb435f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:15:30.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Yes, my first flight was with Delta Airlines, flight number DL123 on January 15th departing at 10am and my connecting flight was with United Airlines, flight number UA456 departing at 2pm.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2b3446be-ef8a-4ff2-955a-d152a1c7f96e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:15:54.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Thank you, Sarah. I will look into this for you. Please give me a few minutes to review the information.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "108bd63e-61fe-46e6-a8d9-11e4ab63bfe7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:16:29.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Alright, I'll wait.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c107eb60-cfcb-4793-b2ed-038b9e47dd06", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:17:41.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Thank you for your patience, Sarah. After reviewing the information, I can see that your first flight was delayed due to weather conditions which was out of the airline's control, however, the airline could have provided you with more assistance and options for rebooking your connecting flight.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "71bbb372-4427-45f0-9453-c8d49b149278", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:18:29.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Well that's just ridiculous. I had to pay for an overnight hotel stay and book another flight the following day, which also caused me to miss a scheduled business meeting in Denver.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bf859894-39dd-4fe1-88da-f6f9394e771d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:20:24.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "I'm sorry to hear that, Sarah. I can definitely understand your frustration. I can file a complaint on your behalf and request for compensation for your troubles.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3aaa9ff8-39c9-4b9a-86ae-c9f0d550f438", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:21:24.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Compensation? Sounds good to me. What do I need to do?", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "209f040a-8c5b-4ddb-93af-97dddea24a07", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:21:35.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "I will need some additional information from you, such as your confirmation number and contact information. I will also need a brief summary of the troubles you faced during your trip.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ca3960c2-a361-46ef-839b-8dd3f25370e1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:23:27.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Okay, let me pull that information up for you. My confirmation number is ABC123 and you can contact me at 555-1234. As for my troubles, I missed a scheduled business meeting and had to pay for an overnight hotel stay and additional flight charges due to the missed connection.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4739c10-2517-4987-b8e8-22ded758457c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:23:53.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Thank you for providing that information, Sarah. I will file the complaint and request for compensation on your behalf. Please allow 3-5 business days for us to process your claim.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7208cd45-4f58-4a8b-a845-d77f1b122012", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:24:48.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "Okay, thank you for your help. I hope this issue can be resolved soon.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d1eca92-1208-4e35-b554-0be90652dcf1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-10T11:25:51.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "You're welcome, Sarah. We will do our best to resolve this for you. Is there anything else I can assist you with?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "27a6ddc1-04d9-4eb9-92d4-77cbdaf36ffa", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-10T11:26:22.9279676-05:00", - "ConversationId": "60a52a92-e275-4d96-b224-fb16cf626a73", - "Value": "No, that's all for now. Thank you again.", - "UserId": "999-533-6636", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-10T11:10:29.9279676-05:00", - "EndTime": "2024-06-10T11:26:22.9279676-05:00", - "Merged_content": "Hello, this is Mason. How may I assist you today?Hi Mason, my name is Sarah Johnson. I'm calling because I had some troubles with my recent trip to Denver.I'm sorry to hear that, Sarah. Can you please tell me what happened?Yes, well I had a connecting flight from New York to Denver, and my first flight was delayed by 4 hours which caused me to miss my connecting flight.I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?Yes, my first flight was with Delta Airlines, flight number DL123 on January 15th departing at 10am and my connecting flight was with United Airlines, flight number UA456 departing at 2pm.Thank you, Sarah. I will look into this for you. Please give me a few minutes to review the information.Alright, I'll wait.Thank you for your patience, Sarah. After reviewing the information, I can see that your first flight was delayed due to weather conditions which was out of the airline's control, however, the airline could have provided you with more assistance and options for rebooking your connecting flight.Well that's just ridiculous. I had to pay for an overnight hotel stay and book another flight the following day, which also caused me to miss a scheduled business meeting in Denver.I'm sorry to hear that, Sarah. I can definitely understand your frustration. I can file a complaint on your behalf and request for compensation for your troubles.Compensation? Sounds good to me. What do I need to do?I will need some additional information from you, such as your confirmation number and contact information. I will also need a brief summary of the troubles you faced during your trip.Okay, let me pull that information up for you. My confirmation number is ABC123 and you can contact me at 555-1234. As for my troubles, I missed a scheduled business meeting and had to pay for an overnight hotel stay and additional flight charges due to the missed connection.Thank you for providing that information, Sarah. I will file the complaint and request for compensation on your behalf. Please allow 3-5 business days for us to process your claim.Okay, thank you for your help. I hope this issue can be resolved soon.You're welcome, Sarah. We will do our best to resolve this for you. Is there anything else I can assist you with?No, that's all for now. Thank you again.", - "Merged_content_user": "Hi Mason, my name is Sarah Johnson. I'm calling because I had some troubles with my recent trip to Denver.Yes, well I had a connecting flight from New York to Denver, and my first flight was delayed by 4 hours which caused me to miss my connecting flight.Yes, my first flight was with Delta Airlines, flight number DL123 on January 15th departing at 10am and my connecting flight was with United Airlines, flight number UA456 departing at 2pm.Alright, I'll wait.Well that's just ridiculous. I had to pay for an overnight hotel stay and book another flight the following day, which also caused me to miss a scheduled business meeting in Denver.Compensation? Sounds good to me. What do I need to do?Okay, let me pull that information up for you. My confirmation number is ABC123 and you can contact me at 555-1234. As for my troubles, I missed a scheduled business meeting and had to pay for an overnight hotel stay and additional flight charges due to the missed connection.Okay, thank you for your help. I hope this issue can be resolved soon.No, that's all for now. Thank you again.", - "Merged_content_agent": "Hello, this is Mason. How may I assist you today?I'm sorry to hear that, Sarah. Can you please tell me what happened?I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?Thank you, Sarah. I will look into this for you. Please give me a few minutes to review the information.Thank you for your patience, Sarah. After reviewing the information, I can see that your first flight was delayed due to weather conditions which was out of the airline's control, however, the airline could have provided you with more assistance and options for rebooking your connecting flight.I'm sorry to hear that, Sarah. I can definitely understand your frustration. I can file a complaint on your behalf and request for compensation for your troubles.I will need some additional information from you, such as your confirmation number and contact information. I will also need a brief summary of the troubles you faced during your trip.Thank you for providing that information, Sarah. I will file the complaint and request for compensation on your behalf. Please allow 3-5 business days for us to process your claim.You're welcome, Sarah. We will do our best to resolve this for you. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Hello, this is Mason. How may I assist you today?\nCustomer: Hi Mason, my name is Sarah Johnson. I'm calling because I had some troubles with my recent trip to Denver.\nAgent: I'm sorry to hear that, Sarah. Can you please tell me what happened?\nCustomer: Yes, well I had a connecting flight from New York to Denver, and my first flight was delayed by 4 hours which caused me to miss my connecting flight.\nAgent: I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?\nCustomer: Yes, my first flight was with Delta Airlines, flight number DL123 on January 15th departing at 10am and my connecting flight was with United Airlines, flight number UA456 departing at 2pm.\nAgent: Thank you, Sarah. I will look into this for you. Please give me a few minutes to review the information.\nCustomer: Alright, I'll wait.\nAgent: Thank you for your patience, Sarah. After reviewing the information, I can see that your first flight was delayed due to weather conditions which was out of the airline's control, however, the airline could have provided you with more assistance and options for rebooking your connecting flight.\nCustomer: Well that's just ridiculous. I had to pay for an overnight hotel stay and book another flight the following day, which also caused me to miss a scheduled business meeting in Denver.\nAgent: I'm sorry to hear that, Sarah. I can definitely understand your frustration. I can file a complaint on your behalf and request for compensation for your troubles.\nCustomer: Compensation? Sounds good to me. What do I need to do?\nAgent: I will need some additional information from you, such as your confirmation number and contact information. I will also need a brief summary of the troubles you faced during your trip.\nCustomer: Okay, let me pull that information up for you. My confirmation number is ABC123 and you can contact me at 555-1234. As for my troubles, I missed a scheduled business meeting and had to pay for an overnight hotel stay and additional flight charges due to the missed connection.\nAgent: Thank you for providing that information, Sarah. I will file the complaint and request for compensation on your behalf. Please allow 3-5 business days for us to process your claim.\nCustomer: Okay, thank you for your help. I hope this issue can be resolved soon.\nAgent: You're welcome, Sarah. We will do our best to resolve this for you. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thank you again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240611072714.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240611072714.json deleted file mode 100644 index 840e0d86..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240611072714.json +++ /dev/null @@ -1,124 +0,0 @@ -{ - "AgentName": "Mia Robinson", - "AgentId": "PKJSZO", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-454-6037", - "Conversation": { - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Messages": [ - { - "Id": "3bc90469-01a2-400b-9706-286bfca09033", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-11T07:27:35.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d8849432-089e-42aa-a021-9870f5352b67", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-11T07:29:00.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "Hi Mia, my name is John Smith and I'm calling about a recent trip I took to Miami. I had issues with lost luggage and I wanted to see if you could help me track it down.", - "UserId": "999-454-6037", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d9d49922-2194-4d11-8b66-21f1b723db4b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-11T07:29:53.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "I'm sorry to hear about your lost luggage, John. Can you give me your reservation number and the date of your flight?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cb6e5fc7-3eb8-4da9-a4d0-6c4f76db11cd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-11T07:31:05.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "Sure, my reservation number is ABC123 and my flight was on August 15th.", - "UserId": "999-454-6037", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "335c89e6-c7de-44a2-a945-c3489af24f3f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-11T07:32:34.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "Thank you for that information, John. Let me check our system to see if we can track down your luggage. I'll be right back.", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cfb0de46-ec2f-4b32-8a16-d9bc1af53709", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-11T07:34:30.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "OK, I found some information on your luggage. It looks like it was delayed due to bad weather and was accidentally sent to the wrong airport. Our team is working on getting it to you as soon as possible. Is there anything else I can help you with?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "faaf339e-adb9-4ad4-9499-843a773cf26d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-11T07:34:53.1072972-05:00", - "ConversationId": "d5a53ccb-4f6f-47ba-904e-b4014060c405", - "Value": "No, that's all I needed to know. Thank you for your help, Mia.", - "UserId": "999-454-6037", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-11T07:27:14.1072972-05:00", - "EndTime": "2024-06-11T07:34:53.1072972-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?Hi Mia, my name is John Smith and I'm calling about a recent trip I took to Miami. I had issues with lost luggage and I wanted to see if you could help me track it down.I'm sorry to hear about your lost luggage, John. Can you give me your reservation number and the date of your flight?Sure, my reservation number is ABC123 and my flight was on August 15th.Thank you for that information, John. Let me check our system to see if we can track down your luggage. I'll be right back.OK, I found some information on your luggage. It looks like it was delayed due to bad weather and was accidentally sent to the wrong airport. Our team is working on getting it to you as soon as possible. Is there anything else I can help you with?No, that's all I needed to know. Thank you for your help, Mia.", - "Merged_content_user": "Hi Mia, my name is John Smith and I'm calling about a recent trip I took to Miami. I had issues with lost luggage and I wanted to see if you could help me track it down.Sure, my reservation number is ABC123 and my flight was on August 15th.No, that's all I needed to know. Thank you for your help, Mia.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?I'm sorry to hear about your lost luggage, John. Can you give me your reservation number and the date of your flight?Thank you for that information, John. Let me check our system to see if we can track down your luggage. I'll be right back.OK, I found some information on your luggage. It looks like it was delayed due to bad weather and was accidentally sent to the wrong airport. Our team is working on getting it to you as soon as possible. Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?\nCustomer: Hi Mia, my name is John Smith and I'm calling about a recent trip I took to Miami. I had issues with lost luggage and I wanted to see if you could help me track it down.\nAgent: I'm sorry to hear about your lost luggage, John. Can you give me your reservation number and the date of your flight?\nCustomer: Sure, my reservation number is ABC123 and my flight was on August 15th.\nAgent: Thank you for that information, John. Let me check our system to see if we can track down your luggage. I'll be right back.\nAgent: OK, I found some information on your luggage. It looks like it was delayed due to bad weather and was accidentally sent to the wrong airport. Our team is working on getting it to you as soon as possible. Is there anything else I can help you with?\nCustomer: No, that's all I needed to know. Thank you for your help, Mia.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240614132619.json b/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240614132619.json deleted file mode 100644 index 3cb80626..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/complaints_20240614132619.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-722-1367", - "Conversation": { - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Messages": [ - { - "Id": "f9894c52-debb-4eca-9c5f-92c48e0b67ab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-14T13:26:49.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Thank you for calling TravelEase, my name is Lucas Thompson. How can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a169fdb5-0e21-4071-a89d-ecf9df7b0f32", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-14T13:27:45.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Hi Lucas, my name is Sarah Johnson. I recently went on a trip to New York City and unfortunately my luggage was lost during the flight. I need your assistance with tracking and reclaiming my lost baggage.", - "UserId": "999-722-1367", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "542f0d8b-a7c1-45e3-9133-57835d238fdd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-14T13:28:36.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "I'm sorry to hear that, Sarah. Can you please provide me with your reservation number and the date of your flight?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5a00c183-8f89-481e-921d-b6ff8e721b44", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-14T13:28:48.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Yes, my reservation number is 123456789 and I flew on Delta Airlines on March 31st.", - "UserId": "999-722-1367", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "99c4715d-d6f4-4822-993f-727254998708", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-14T13:30:23.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Thank you, Sarah. I apologize for the inconvenience. Let me check with our baggage tracking department for an update on your lost luggage. Can you please provide me with a phone number and email address where we can reach you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e939162-7f17-468c-ba60-dd7e9c305188", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-14T13:31:06.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Sure, my phone number is 555-555-5555 and my email is sarahjohnson@email.com", - "UserId": "999-722-1367", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a83d26d9-c132-4259-a93d-94d3912f7f4d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-14T13:32:05.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "Thank you, Sarah. I will escalate this to our baggage tracking department and they will reach out to you as soon as possible with an update on your lost luggage. Is there anything else I can assist you with?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "37a3b6ff-fde5-45e8-a269-40f1bd08423a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-14T13:33:51.5126228-05:00", - "ConversationId": "a06d0260-81d9-493f-aa33-80519f2d6d7c", - "Value": "No, that's all. Thank you for your help, Lucas.", - "UserId": "999-722-1367", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-14T13:26:19.5126228-05:00", - "EndTime": "2024-06-14T13:33:51.5126228-05:00", - "Merged_content": "Thank you for calling TravelEase, my name is Lucas Thompson. How can I assist you today?Hi Lucas, my name is Sarah Johnson. I recently went on a trip to New York City and unfortunately my luggage was lost during the flight. I need your assistance with tracking and reclaiming my lost baggage.I'm sorry to hear that, Sarah. Can you please provide me with your reservation number and the date of your flight?Yes, my reservation number is 123456789 and I flew on Delta Airlines on March 31st.Thank you, Sarah. I apologize for the inconvenience. Let me check with our baggage tracking department for an update on your lost luggage. Can you please provide me with a phone number and email address where we can reach you?Sure, my phone number is 555-555-5555 and my email is sarahjohnson@email.comThank you, Sarah. I will escalate this to our baggage tracking department and they will reach out to you as soon as possible with an update on your lost luggage. Is there anything else I can assist you with?No, that's all. Thank you for your help, Lucas.", - "Merged_content_user": "Hi Lucas, my name is Sarah Johnson. I recently went on a trip to New York City and unfortunately my luggage was lost during the flight. I need your assistance with tracking and reclaiming my lost baggage.Yes, my reservation number is 123456789 and I flew on Delta Airlines on March 31st.Sure, my phone number is 555-555-5555 and my email is sarahjohnson@email.comNo, that's all. Thank you for your help, Lucas.", - "Merged_content_agent": "Thank you for calling TravelEase, my name is Lucas Thompson. How can I assist you today?I'm sorry to hear that, Sarah. Can you please provide me with your reservation number and the date of your flight?Thank you, Sarah. I apologize for the inconvenience. Let me check with our baggage tracking department for an update on your lost luggage. Can you please provide me with a phone number and email address where we can reach you?Thank you, Sarah. I will escalate this to our baggage tracking department and they will reach out to you as soon as possible with an update on your lost luggage. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling TravelEase, my name is Lucas Thompson. How can I assist you today?\nCustomer: Hi Lucas, my name is Sarah Johnson. I recently went on a trip to New York City and unfortunately my luggage was lost during the flight. I need your assistance with tracking and reclaiming my lost baggage.\nAgent: I'm sorry to hear that, Sarah. Can you please provide me with your reservation number and the date of your flight?\nCustomer: Yes, my reservation number is 123456789 and I flew on Delta Airlines on March 31st.\nAgent: Thank you, Sarah. I apologize for the inconvenience. Let me check with our baggage tracking department for an update on your lost luggage. Can you please provide me with a phone number and email address where we can reach you?\nCustomer: Sure, my phone number is 555-555-5555 and my email is sarahjohnson@email.com\nAgent: Thank you, Sarah. I will escalate this to our baggage tracking department and they will reach out to you as soon as possible with an update on your lost luggage. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Lucas.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240323143250.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240323143250.json deleted file mode 100644 index 722d3cbc..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240323143250.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Emma Davis", - "AgentId": "WVBORA", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-329-7070", - "Conversation": { - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Messages": [ - { - "Id": "265e8393-9fd7-437c-ad40-f069e5e0982d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T14:34:11.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Thank you for calling Travel Adventures, my name is Emma Davis. How may I assist you today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2f8e7bc5-6ca3-4318-9940-259395976d20", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T14:35:47.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Hi Emma, my name is Jane Smith and I'm calling because I received a notification that my flight has been cancelled. I'm supposed to travel from New York City to Los Angeles tomorrow and I don't know what to do now. I paid for this trip and I can't afford to miss it.", - "UserId": "999-329-7070", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8e3f7bd1-374f-424c-a3ff-45918d6979de", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T14:38:40.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "I'm sorry to hear that, Jane. I understand how frustrating this can be. Let me check your reservation and see what options we have for you. Can you please provide me with your reservation number and the name of the airline you booked with?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd4069af-0a55-4dd6-9594-f6c7da817ffd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T14:39:16.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Sure, my reservation number is 123456789 and I booked with Delta Airlines.", - "UserId": "999-329-7070", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "95d827a0-47f1-4993-b373-7482080ceb3a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T14:40:01.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Thank you, Jane. I see here that your flight has indeed been cancelled due to bad weather conditions. We do have some options for you. We can either rebook you on the next available flight or cancel your flight and issue a full refund. Which option would you prefer?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0be545ff-5499-4adb-a605-039b4a62af28", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T14:41:38.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "I really need to be in Los Angeles tomorrow for an important meeting. Can you please find me the next available flight out?", - "UserId": "999-329-7070", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4bb2bb2f-fa46-41cb-9c46-4c49ec9bccdc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T14:42:54.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Of course, let me check for you. The earliest flight out tomorrow would be at 9:00 a.m. with Delta Airlines. Does that work for you?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ba546fe5-9e15-4898-94a1-066da74d8f63", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T14:45:14.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "Yes, that works for me. Thank you, Emma. Will there be any additional fees or charges for the rebooking?", - "UserId": "999-329-7070", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7dfb37f6-5c00-4004-99ac-480739946244", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T14:48:05.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "No, Jane. We will take care of everything and make sure you're on your way to Los Angeles as soon as possible. Is there anything else I can assist you with?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b5f9bb90-f910-473b-a58c-57ceb3128336", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T14:48:48.6225729-05:00", - "ConversationId": "eab91e68-7f50-4182-8453-4d0e4b5f3323", - "Value": "No, that's all. Thank you for your help, Emma.", - "UserId": "999-329-7070", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-23T14:32:50.6225729-05:00", - "EndTime": "2024-03-23T14:48:48.6225729-05:00", - "Merged_content": "Thank you for calling Travel Adventures, my name is Emma Davis. How may I assist you today?Hi Emma, my name is Jane Smith and I'm calling because I received a notification that my flight has been cancelled. I'm supposed to travel from New York City to Los Angeles tomorrow and I don't know what to do now. I paid for this trip and I can't afford to miss it.I'm sorry to hear that, Jane. I understand how frustrating this can be. Let me check your reservation and see what options we have for you. Can you please provide me with your reservation number and the name of the airline you booked with?Sure, my reservation number is 123456789 and I booked with Delta Airlines.Thank you, Jane. I see here that your flight has indeed been cancelled due to bad weather conditions. We do have some options for you. We can either rebook you on the next available flight or cancel your flight and issue a full refund. Which option would you prefer?I really need to be in Los Angeles tomorrow for an important meeting. Can you please find me the next available flight out?Of course, let me check for you. The earliest flight out tomorrow would be at 9:00 a.m. with Delta Airlines. Does that work for you?Yes, that works for me. Thank you, Emma. Will there be any additional fees or charges for the rebooking?No, Jane. We will take care of everything and make sure you're on your way to Los Angeles as soon as possible. Is there anything else I can assist you with?No, that's all. Thank you for your help, Emma.", - "Merged_content_user": "Hi Emma, my name is Jane Smith and I'm calling because I received a notification that my flight has been cancelled. I'm supposed to travel from New York City to Los Angeles tomorrow and I don't know what to do now. I paid for this trip and I can't afford to miss it.Sure, my reservation number is 123456789 and I booked with Delta Airlines.I really need to be in Los Angeles tomorrow for an important meeting. Can you please find me the next available flight out?Yes, that works for me. Thank you, Emma. Will there be any additional fees or charges for the rebooking?No, that's all. Thank you for your help, Emma.", - "Merged_content_agent": "Thank you for calling Travel Adventures, my name is Emma Davis. How may I assist you today?I'm sorry to hear that, Jane. I understand how frustrating this can be. Let me check your reservation and see what options we have for you. Can you please provide me with your reservation number and the name of the airline you booked with?Thank you, Jane. I see here that your flight has indeed been cancelled due to bad weather conditions. We do have some options for you. We can either rebook you on the next available flight or cancel your flight and issue a full refund. Which option would you prefer?Of course, let me check for you. The earliest flight out tomorrow would be at 9:00 a.m. with Delta Airlines. Does that work for you?No, Jane. We will take care of everything and make sure you're on your way to Los Angeles as soon as possible. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling Travel Adventures, my name is Emma Davis. How may I assist you today?\nCustomer: Hi Emma, my name is Jane Smith and I'm calling because I received a notification that my flight has been cancelled. I'm supposed to travel from New York City to Los Angeles tomorrow and I don't know what to do now. I paid for this trip and I can't afford to miss it.\nAgent: I'm sorry to hear that, Jane. I understand how frustrating this can be. Let me check your reservation and see what options we have for you. Can you please provide me with your reservation number and the name of the airline you booked with?\nCustomer: Sure, my reservation number is 123456789 and I booked with Delta Airlines.\nAgent: Thank you, Jane. I see here that your flight has indeed been cancelled due to bad weather conditions. We do have some options for you. We can either rebook you on the next available flight or cancel your flight and issue a full refund. Which option would you prefer?\nCustomer: I really need to be in Los Angeles tomorrow for an important meeting. Can you please find me the next available flight out?\nAgent: Of course, let me check for you. The earliest flight out tomorrow would be at 9:00 a.m. with Delta Airlines. Does that work for you?\nCustomer: Yes, that works for me. Thank you, Emma. Will there be any additional fees or charges for the rebooking?\nAgent: No, Jane. We will take care of everything and make sure you're on your way to Los Angeles as soon as possible. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Emma.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240326193321.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240326193321.json deleted file mode 100644 index 123f3886..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240326193321.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Elijah Martin", - "AgentId": "76QR0N", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-691-3198", - "Conversation": { - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Messages": [ - { - "Id": "737dc64b-813e-470a-af07-ff6a311cadec", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:34:46.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Thank you for calling ABC Travel, my name is Elijah Martin. How may I assist you today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ad780362-926f-47cb-a72d-3c1f216e4b9f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:37:33.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Hi Elijah, my name is Sarah Johnson and I have a complaint about my recent travel experience.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d193d3a-35bc-4020-9379-e93a8a26299d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:38:26.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "I am sorry to hear that Sarah. Can you please provide me with your booking reference number?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b0a2a1b5-813e-48fa-81ff-a3e433b70477", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:41:23.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Sure, it's ABCTRAVEL123. My flight from New York to Los Angeles was cancelled and I was not notified. I had to scramble for a new flight and I am extremely upset about this.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "15d6799a-fa2d-48fc-a30a-1cf201996cb4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:42:58.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "I apologize for the inconvenience caused. Let me check the details and see if there's anything we can do to help you.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f03df4e8-97aa-4495-87a3-b523e37bab55", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:44:20.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Okay, but I want this to be resolved ASAP. I can't believe something like this happened.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c81c59f7-53d9-408e-8fb6-633088cca3f0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:45:09.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "I completely understand your frustration, Sarah. We will do our best to address this issue. Can you please give me a few minutes to check with the airline and see if they can offer any options?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e54e668d-d9e7-4003-8912-fe865aebd13e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:46:37.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Fine, but it better be quick.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "89a9c93e-09f4-4c45-abdd-94fc4613eb2a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:47:44.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Thank you for holding, Sarah. I spoke with the airline and they have agreed to provide you with a full refund for the cancelled flight. They will also offer you a discounted rate for your next flight on their airline.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c804c1f4-da67-474d-87e2-95ad57435867", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:50:33.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Okay, that sounds better. But I still can't believe this happened in the first place.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "db251a6f-87c0-43ab-9a47-f0b73cbced48", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:51:29.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "I completely understand your frustration, Sarah. I will make sure to log this complaint with the airline so that they can improve their services and prevent similar incidents in the future.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a22f618c-f8a2-4f8b-82bc-8b88c0aa5e7e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T19:53:48.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "Thank you for your help, Elijah. I appreciate it.", - "UserId": "999-691-3198", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b358bc9a-ebc8-4a9e-b75b-eb5b4f33a86f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T19:55:04.0670378-05:00", - "ConversationId": "16ed6acc-8985-4bda-ba38-ce989c7b1121", - "Value": "No problem, Sarah. I am glad that we were able to resolve this for you. If you have any other questions or concerns, please do not hesitate to reach out to us again.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-26T19:33:21.0670378-05:00", - "EndTime": "2024-03-26T19:55:04.0670378-05:00", - "Merged_content": "Thank you for calling ABC Travel, my name is Elijah Martin. How may I assist you today?Hi Elijah, my name is Sarah Johnson and I have a complaint about my recent travel experience.I am sorry to hear that Sarah. Can you please provide me with your booking reference number?Sure, it's ABCTRAVEL123. My flight from New York to Los Angeles was cancelled and I was not notified. I had to scramble for a new flight and I am extremely upset about this.I apologize for the inconvenience caused. Let me check the details and see if there's anything we can do to help you.Okay, but I want this to be resolved ASAP. I can't believe something like this happened.I completely understand your frustration, Sarah. We will do our best to address this issue. Can you please give me a few minutes to check with the airline and see if they can offer any options?Fine, but it better be quick.Thank you for holding, Sarah. I spoke with the airline and they have agreed to provide you with a full refund for the cancelled flight. They will also offer you a discounted rate for your next flight on their airline.Okay, that sounds better. But I still can't believe this happened in the first place.I completely understand your frustration, Sarah. I will make sure to log this complaint with the airline so that they can improve their services and prevent similar incidents in the future.Thank you for your help, Elijah. I appreciate it.No problem, Sarah. I am glad that we were able to resolve this for you. If you have any other questions or concerns, please do not hesitate to reach out to us again.", - "Merged_content_user": "Hi Elijah, my name is Sarah Johnson and I have a complaint about my recent travel experience.Sure, it's ABCTRAVEL123. My flight from New York to Los Angeles was cancelled and I was not notified. I had to scramble for a new flight and I am extremely upset about this.Okay, but I want this to be resolved ASAP. I can't believe something like this happened.Fine, but it better be quick.Okay, that sounds better. But I still can't believe this happened in the first place.Thank you for your help, Elijah. I appreciate it.", - "Merged_content_agent": "Thank you for calling ABC Travel, my name is Elijah Martin. How may I assist you today?I am sorry to hear that Sarah. Can you please provide me with your booking reference number?I apologize for the inconvenience caused. Let me check the details and see if there's anything we can do to help you.I completely understand your frustration, Sarah. We will do our best to address this issue. Can you please give me a few minutes to check with the airline and see if they can offer any options?Thank you for holding, Sarah. I spoke with the airline and they have agreed to provide you with a full refund for the cancelled flight. They will also offer you a discounted rate for your next flight on their airline.I completely understand your frustration, Sarah. I will make sure to log this complaint with the airline so that they can improve their services and prevent similar incidents in the future.No problem, Sarah. I am glad that we were able to resolve this for you. If you have any other questions or concerns, please do not hesitate to reach out to us again.", - "Full_conversation": "Agent: Thank you for calling ABC Travel, my name is Elijah Martin. How may I assist you today?\nCustomer: Hi Elijah, my name is Sarah Johnson and I have a complaint about my recent travel experience.\nAgent: I am sorry to hear that Sarah. Can you please provide me with your booking reference number?\nCustomer: Sure, it's ABCTRAVEL123. My flight from New York to Los Angeles was cancelled and I was not notified. I had to scramble for a new flight and I am extremely upset about this.\nAgent: I apologize for the inconvenience caused. Let me check the details and see if there's anything we can do to help you.\nCustomer: Okay, but I want this to be resolved ASAP. I can't believe something like this happened.\nAgent: I completely understand your frustration, Sarah. We will do our best to address this issue. Can you please give me a few minutes to check with the airline and see if they can offer any options?\nCustomer: Fine, but it better be quick.\nAgent: Thank you for holding, Sarah. I spoke with the airline and they have agreed to provide you with a full refund for the cancelled flight. They will also offer you a discounted rate for your next flight on their airline.\nCustomer: Okay, that sounds better. But I still can't believe this happened in the first place.\nAgent: I completely understand your frustration, Sarah. I will make sure to log this complaint with the airline so that they can improve their services and prevent similar incidents in the future.\nCustomer: Thank you for your help, Elijah. I appreciate it.\nAgent: No problem, Sarah. I am glad that we were able to resolve this for you. If you have any other questions or concerns, please do not hesitate to reach out to us again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240410163310.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240410163310.json deleted file mode 100644 index 249717fc..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240410163310.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-522-1679", - "Conversation": { - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Messages": [ - { - "Id": "4d2aa6ab-d82b-47cd-a318-77adcefbf119", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:35:27.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Thank you for calling Good Travel Inc. This is Lucas Thompson, how may I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "01545fa2-c02e-4b7c-8469-1fc1c559a5fa", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:36:55.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Hi Lucas, I'm calling because my flight from Miami to New York was cancelled and I need to rebook my trip.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "480b1ca3-41d3-447c-98bf-90429f67add4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:37:35.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "I'm sorry to hear that, what's your name and your reservation number?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e165a0d8-e75f-4aac-9acb-ac6a5bba8d48", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:39:49.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "My name is Laura Johnson and my reservation number is TR12345. The flight was scheduled for next Tuesday at 2pm.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e2d3f5cc-92e5-4d5b-b115-8f2b10bd6c2a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:41:53.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Thank you, Laura. I apologize for the inconvenience. Let me check the availability of other flights and see what options we have for you. Can you please hold for a moment?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9c305b79-8143-4eda-a871-fb90e282b0b0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:42:45.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Sure, thank you.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c16bd07b-898d-4415-b474-38ac52f4bd59", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:44:43.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Laura, I checked and unfortunately, there are no other flights available for that date and time. However, we can offer you a flight for Wednesday at the same time with a layover in Atlanta. Would that work for you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "91401773-8579-4a59-a0a8-8c1359b206f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:45:27.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "No, that doesn't work for me. I need to be in New York on Tuesday for a meeting.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "031d9fdd-0561-4f7d-b7ea-ec667e2541d6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:47:56.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "I'm sorry to hear that, Laura. In this case, we can issue you a refund for your flight and help you book a new flight with a different airline. Would you like me to proceed with that?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "43012746-ff1b-4e0c-b77f-0e34f0de7b93", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:49:42.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Yes, please. And can you also provide me with the contact information for your customer service department? I want to log a complaint about the cancellation and the lack of available options for rebooking.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "932a1050-eb8d-4bab-b3f1-5aadb0dddfc8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:52:21.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Of course, Laura. I'm sorry again for the inconvenience. Here's our customer service number: 1-800-123-4567. Please let us know if there's anything else we can do to assist you.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b73b0671-9706-4b86-85db-ea6d99979ed0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T16:53:11.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "Thank you, Lucas. I appreciate your help.", - "UserId": "999-522-1679", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a97eb1ad-a5bb-4fb5-9e78-9d89f949378e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T16:54:32.5781838-05:00", - "ConversationId": "c377a0fb-29ef-432b-9171-bc921866bffe", - "Value": "You're welcome, Laura. Have a great day.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-10T16:33:10.5781838-05:00", - "EndTime": "2024-04-10T16:54:32.5781838-05:00", - "Merged_content": "Thank you for calling Good Travel Inc. This is Lucas Thompson, how may I assist you today?Hi Lucas, I'm calling because my flight from Miami to New York was cancelled and I need to rebook my trip.I'm sorry to hear that, what's your name and your reservation number?My name is Laura Johnson and my reservation number is TR12345. The flight was scheduled for next Tuesday at 2pm.Thank you, Laura. I apologize for the inconvenience. Let me check the availability of other flights and see what options we have for you. Can you please hold for a moment?Sure, thank you.Laura, I checked and unfortunately, there are no other flights available for that date and time. However, we can offer you a flight for Wednesday at the same time with a layover in Atlanta. Would that work for you?No, that doesn't work for me. I need to be in New York on Tuesday for a meeting.I'm sorry to hear that, Laura. In this case, we can issue you a refund for your flight and help you book a new flight with a different airline. Would you like me to proceed with that?Yes, please. And can you also provide me with the contact information for your customer service department? I want to log a complaint about the cancellation and the lack of available options for rebooking.Of course, Laura. I'm sorry again for the inconvenience. Here's our customer service number: 1-800-123-4567. Please let us know if there's anything else we can do to assist you.Thank you, Lucas. I appreciate your help.You're welcome, Laura. Have a great day.", - "Merged_content_user": "Hi Lucas, I'm calling because my flight from Miami to New York was cancelled and I need to rebook my trip.My name is Laura Johnson and my reservation number is TR12345. The flight was scheduled for next Tuesday at 2pm.Sure, thank you.No, that doesn't work for me. I need to be in New York on Tuesday for a meeting.Yes, please. And can you also provide me with the contact information for your customer service department? I want to log a complaint about the cancellation and the lack of available options for rebooking.Thank you, Lucas. I appreciate your help.", - "Merged_content_agent": "Thank you for calling Good Travel Inc. This is Lucas Thompson, how may I assist you today?I'm sorry to hear that, what's your name and your reservation number?Thank you, Laura. I apologize for the inconvenience. Let me check the availability of other flights and see what options we have for you. Can you please hold for a moment?Laura, I checked and unfortunately, there are no other flights available for that date and time. However, we can offer you a flight for Wednesday at the same time with a layover in Atlanta. Would that work for you?I'm sorry to hear that, Laura. In this case, we can issue you a refund for your flight and help you book a new flight with a different airline. Would you like me to proceed with that?Of course, Laura. I'm sorry again for the inconvenience. Here's our customer service number: 1-800-123-4567. Please let us know if there's anything else we can do to assist you.You're welcome, Laura. Have a great day.", - "Full_conversation": "Agent: Thank you for calling Good Travel Inc. This is Lucas Thompson, how may I assist you today?\nCustomer: Hi Lucas, I'm calling because my flight from Miami to New York was cancelled and I need to rebook my trip.\nAgent: I'm sorry to hear that, what's your name and your reservation number?\nCustomer: My name is Laura Johnson and my reservation number is TR12345. The flight was scheduled for next Tuesday at 2pm.\nAgent: Thank you, Laura. I apologize for the inconvenience. Let me check the availability of other flights and see what options we have for you. Can you please hold for a moment?\nCustomer: Sure, thank you.\nAgent: Laura, I checked and unfortunately, there are no other flights available for that date and time. However, we can offer you a flight for Wednesday at the same time with a layover in Atlanta. Would that work for you?\nCustomer: No, that doesn't work for me. I need to be in New York on Tuesday for a meeting.\nAgent: I'm sorry to hear that, Laura. In this case, we can issue you a refund for your flight and help you book a new flight with a different airline. Would you like me to proceed with that?\nCustomer: Yes, please. And can you also provide me with the contact information for your customer service department? I want to log a complaint about the cancellation and the lack of available options for rebooking.\nAgent: Of course, Laura. I'm sorry again for the inconvenience. Here's our customer service number: 1-800-123-4567. Please let us know if there's anything else we can do to assist you.\nCustomer: Thank you, Lucas. I appreciate your help.\nAgent: You're welcome, Laura. Have a great day.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240417213334.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240417213334.json deleted file mode 100644 index aace001b..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240417213334.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-210-4057", - "Conversation": { - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Messages": [ - { - "Id": "fa36c916-2b4a-492b-bab7-1137ef325f47", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:34:46.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Thank you for contacting our travel agency. My name is Lucas Thompson. How may I assist you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7d263392-ae2d-42c6-b46f-bcbe1fda01b2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:36:20.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Yes, hi. My name is John Smith. I'm calling because my flight was cancelled and I'm frustrated with the situation.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "034ee546-7063-4864-bbcf-86fcb4c72955", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:38:13.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "I'm sorry to hear that, John. Can you please provide me with your flight details including the airline name, flight number, and departure date and time?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "07c565e3-ec38-478d-ba43-5a4a1568c33b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:38:52.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Yes, it was a Delta Airlines flight with flight number DL1352 departing from Atlanta to Chicago on March 5th at 10:00am.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "71993ffe-e4d5-4936-b32b-544a330e06af", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:41:00.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "I see. I apologize for the inconvenience, John. Let me check what options we have for you. Can you please hold while I check with Delta Airlines?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4d56133-fb81-4d89-bf14-44d84281197a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:41:47.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Sure, I'll hold.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4329ea74-c45e-41fe-bf17-dcffdb319847", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:43:52.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Thank you for holding, John. Unfortunately, Delta Airlines does not have any available flights on your preferred date and time. However, we can offer you a refund or book you on a flight with a different airline. Which option would you prefer?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "223801f8-35ab-4fd7-8c5e-b92208a0e4a7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:45:32.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "I guess a refund will have to do for now. I'll have to figure out a different way to get to Chicago.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "69ef45c0-6bd2-40be-b5a8-1255b1452aa6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:47:35.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "I understand, John. I will process the refund for you right away. Can you please provide me with your booking reference number?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a3913de3-8160-407e-b08e-c32cd14bdd25", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:50:02.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Yes, it's FH6789. The booking was for the Hyatt Regency hotel in downtown Chicago from March 5th to March 8th.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "218c2938-90c8-4a9a-a322-4011754a484e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:52:08.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "Thank you for the information, John. I have processed your refund and you should receive it within 3-5 business days. Is there anything else I can assist you with?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2632c09c-21c0-4423-81c3-24e4aa90cbbc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T21:54:23.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "No, that's all for now. Thanks for your help, Lucas.", - "UserId": "999-210-4057", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "13f136a9-8fc1-4bef-9721-8929c95fafe8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T21:56:26.4596653-05:00", - "ConversationId": "d627318c-5d32-4744-84b5-b3a37ac19c14", - "Value": "You're welcome, John. Have a great day.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-17T21:33:34.4596653-05:00", - "EndTime": "2024-04-17T21:56:26.4596653-05:00", - "Merged_content": "Thank you for contacting our travel agency. My name is Lucas Thompson. How may I assist you?Yes, hi. My name is John Smith. I'm calling because my flight was cancelled and I'm frustrated with the situation.I'm sorry to hear that, John. Can you please provide me with your flight details including the airline name, flight number, and departure date and time?Yes, it was a Delta Airlines flight with flight number DL1352 departing from Atlanta to Chicago on March 5th at 10:00am.I see. I apologize for the inconvenience, John. Let me check what options we have for you. Can you please hold while I check with Delta Airlines?Sure, I'll hold.Thank you for holding, John. Unfortunately, Delta Airlines does not have any available flights on your preferred date and time. However, we can offer you a refund or book you on a flight with a different airline. Which option would you prefer?I guess a refund will have to do for now. I'll have to figure out a different way to get to Chicago.I understand, John. I will process the refund for you right away. Can you please provide me with your booking reference number?Yes, it's FH6789. The booking was for the Hyatt Regency hotel in downtown Chicago from March 5th to March 8th.Thank you for the information, John. I have processed your refund and you should receive it within 3-5 business days. Is there anything else I can assist you with?No, that's all for now. Thanks for your help, Lucas.You're welcome, John. Have a great day.", - "Merged_content_user": "Yes, hi. My name is John Smith. I'm calling because my flight was cancelled and I'm frustrated with the situation.Yes, it was a Delta Airlines flight with flight number DL1352 departing from Atlanta to Chicago on March 5th at 10:00am.Sure, I'll hold.I guess a refund will have to do for now. I'll have to figure out a different way to get to Chicago.Yes, it's FH6789. The booking was for the Hyatt Regency hotel in downtown Chicago from March 5th to March 8th.No, that's all for now. Thanks for your help, Lucas.", - "Merged_content_agent": "Thank you for contacting our travel agency. My name is Lucas Thompson. How may I assist you?I'm sorry to hear that, John. Can you please provide me with your flight details including the airline name, flight number, and departure date and time?I see. I apologize for the inconvenience, John. Let me check what options we have for you. Can you please hold while I check with Delta Airlines?Thank you for holding, John. Unfortunately, Delta Airlines does not have any available flights on your preferred date and time. However, we can offer you a refund or book you on a flight with a different airline. Which option would you prefer?I understand, John. I will process the refund for you right away. Can you please provide me with your booking reference number?Thank you for the information, John. I have processed your refund and you should receive it within 3-5 business days. Is there anything else I can assist you with?You're welcome, John. Have a great day.", - "Full_conversation": "Agent: Thank you for contacting our travel agency. My name is Lucas Thompson. How may I assist you?\nCustomer: Yes, hi. My name is John Smith. I'm calling because my flight was cancelled and I'm frustrated with the situation.\nAgent: I'm sorry to hear that, John. Can you please provide me with your flight details including the airline name, flight number, and departure date and time?\nCustomer: Yes, it was a Delta Airlines flight with flight number DL1352 departing from Atlanta to Chicago on March 5th at 10:00am.\nAgent: I see. I apologize for the inconvenience, John. Let me check what options we have for you. Can you please hold while I check with Delta Airlines?\nCustomer: Sure, I'll hold.\nAgent: Thank you for holding, John. Unfortunately, Delta Airlines does not have any available flights on your preferred date and time. However, we can offer you a refund or book you on a flight with a different airline. Which option would you prefer?\nCustomer: I guess a refund will have to do for now. I'll have to figure out a different way to get to Chicago.\nAgent: I understand, John. I will process the refund for you right away. Can you please provide me with your booking reference number?\nCustomer: Yes, it's FH6789. The booking was for the Hyatt Regency hotel in downtown Chicago from March 5th to March 8th.\nAgent: Thank you for the information, John. I have processed your refund and you should receive it within 3-5 business days. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thanks for your help, Lucas.\nAgent: You're welcome, John. Have a great day.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240506073309.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240506073309.json deleted file mode 100644 index 815c824f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240506073309.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-346-7048", - "Conversation": { - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Messages": [ - { - "Id": "a5eecb28-c2fe-4e3e-b947-636d6a12606c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T07:34:56.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Thank you for calling Travel Now, this is Lucas Thompson speaking. How can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "391b7eac-b4e4-422a-bfb5-b14ec1ae2a1f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T07:36:10.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Hi, my name is Samantha Jones and I have a flight issue. My flight from New York to Los Angeles was cancelled and I need to find another flight as soon as possible.", - "UserId": "999-346-7048", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d0cb082c-0af1-443c-aba6-e9fabea98359", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T07:38:54.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "I'm sorry to hear that, Samantha. Let me check our system for available flights. Can you please provide me with your reservation number and the date of your original flight?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "44e3fda0-85d5-45a7-83f9-5209e8f973bd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T07:41:45.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Yes, my reservation number is 123456789 and the flight was supposed to depart on May 12th at 9am.", - "UserId": "999-346-7048", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "72bff009-9b69-422b-9555-a23cceaa7284", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T07:43:43.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Thank you, Samantha. I see that the flight was cancelled due to unforeseen circumstances. Unfortunately, all the other flights for that day are fully booked. However, we do have available flights for May 13th. Would that work for you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bb6b561c-1de7-48fc-8508-23b52bc0dd22", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T07:46:24.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "No, that wouldn't work for me. I have important meetings in Los Angeles on May 12th and I can't afford to miss them. Is there any other solution?", - "UserId": "999-346-7048", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "56022f48-9975-47d9-8bd8-d1a019c7a22b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T07:47:36.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "I understand your concerns, Samantha. Let me see if there are any alternative airports or airlines that we can book for you.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6a32b7af-c600-4379-bcab-fd6d5b9c006f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T07:48:08.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Okay, please let me know as soon as you find something. This situation is very frustrating for me.", - "UserId": "999-346-7048", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "42dd0bbb-466e-4dbb-9676-eb68ecbe5ea5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T07:49:11.4940585-05:00", - "ConversationId": "eeef95c3-cb67-4581-a080-641a37dce0a5", - "Value": "Of course, Samantha. I'll do my best to find a suitable solution for you as soon as possible. Please hold on while I check.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-06T07:33:09.4940585-05:00", - "EndTime": "2024-05-06T07:49:11.4940585-05:00", - "Merged_content": "Thank you for calling Travel Now, this is Lucas Thompson speaking. How can I assist you today?Hi, my name is Samantha Jones and I have a flight issue. My flight from New York to Los Angeles was cancelled and I need to find another flight as soon as possible.I'm sorry to hear that, Samantha. Let me check our system for available flights. Can you please provide me with your reservation number and the date of your original flight?Yes, my reservation number is 123456789 and the flight was supposed to depart on May 12th at 9am.Thank you, Samantha. I see that the flight was cancelled due to unforeseen circumstances. Unfortunately, all the other flights for that day are fully booked. However, we do have available flights for May 13th. Would that work for you?No, that wouldn't work for me. I have important meetings in Los Angeles on May 12th and I can't afford to miss them. Is there any other solution?I understand your concerns, Samantha. Let me see if there are any alternative airports or airlines that we can book for you.Okay, please let me know as soon as you find something. This situation is very frustrating for me.Of course, Samantha. I'll do my best to find a suitable solution for you as soon as possible. Please hold on while I check.", - "Merged_content_user": "Hi, my name is Samantha Jones and I have a flight issue. My flight from New York to Los Angeles was cancelled and I need to find another flight as soon as possible.Yes, my reservation number is 123456789 and the flight was supposed to depart on May 12th at 9am.No, that wouldn't work for me. I have important meetings in Los Angeles on May 12th and I can't afford to miss them. Is there any other solution?Okay, please let me know as soon as you find something. This situation is very frustrating for me.", - "Merged_content_agent": "Thank you for calling Travel Now, this is Lucas Thompson speaking. How can I assist you today?I'm sorry to hear that, Samantha. Let me check our system for available flights. Can you please provide me with your reservation number and the date of your original flight?Thank you, Samantha. I see that the flight was cancelled due to unforeseen circumstances. Unfortunately, all the other flights for that day are fully booked. However, we do have available flights for May 13th. Would that work for you?I understand your concerns, Samantha. Let me see if there are any alternative airports or airlines that we can book for you.Of course, Samantha. I'll do my best to find a suitable solution for you as soon as possible. Please hold on while I check.", - "Full_conversation": "Agent: Thank you for calling Travel Now, this is Lucas Thompson speaking. How can I assist you today?\nCustomer: Hi, my name is Samantha Jones and I have a flight issue. My flight from New York to Los Angeles was cancelled and I need to find another flight as soon as possible.\nAgent: I'm sorry to hear that, Samantha. Let me check our system for available flights. Can you please provide me with your reservation number and the date of your original flight?\nCustomer: Yes, my reservation number is 123456789 and the flight was supposed to depart on May 12th at 9am.\nAgent: Thank you, Samantha. I see that the flight was cancelled due to unforeseen circumstances. Unfortunately, all the other flights for that day are fully booked. However, we do have available flights for May 13th. Would that work for you?\nCustomer: No, that wouldn't work for me. I have important meetings in Los Angeles on May 12th and I can't afford to miss them. Is there any other solution?\nAgent: I understand your concerns, Samantha. Let me see if there are any alternative airports or airlines that we can book for you.\nCustomer: Okay, please let me know as soon as you find something. This situation is very frustrating for me.\nAgent: Of course, Samantha. I'll do my best to find a suitable solution for you as soon as possible. Please hold on while I check.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240507093352.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240507093352.json deleted file mode 100644 index 646ece6c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240507093352.json +++ /dev/null @@ -1,274 +0,0 @@ -{ - "AgentName": "Isaac Wright", - "AgentId": "AFRZLT", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-424-8694", - "Conversation": { - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Messages": [ - { - "Id": "735238ba-fbeb-4f37-b0ad-b89229edbb68", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:34:25.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Thank you for calling XYZ Travel Agency. My name is Isaac Wright. How may I assist you?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "87dcea43-ee76-4a56-bb98-7709b5ee680e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:37:21.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Hi Isaac. My name is Jane Smith, and I am calling about my upcoming trip from New York City to Los Angeles. Unfortunately, I received an email from the airline that my flight has been cancelled, and I am having trouble making a decision about what to do next.", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "35d5853c-43d1-4d45-945c-a88f3a175a34", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:38:25.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "I am sorry to hear that, Jane. Let me check what options we have available for you.", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fe87dcc6-4492-4e49-bd25-df984cd527ff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:39:52.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Thank you, Isaac. I really appreciate it.", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9ff6804e-d781-4758-a60a-de08c6524b29", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:42:19.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "I can see that we have a few alternatives for your flight. We could either rebook your flight with the same airline for a different date and time, or we could look into booking a flight with a different airline that fits your schedule better. Which option would you prefer?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f17b0bef-4541-449c-b175-1ae6391fdb36", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:43:23.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "I am not sure, Isaac. Could you give me a few more details about the different options?", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9476d702-5f00-4387-a10f-e4a37c3d9120", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:45:57.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Absolutely. If we were to rebook your flight with the same airline, we would need to find a date and time that works with your schedule and the airline's availability. This could mean that you might have to adjust your itinerary or travel plans. On the other hand, if we were to book a flight with a different airline, we could look into finding a more convenient flight that fits your schedule.", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2fc768d6-0f62-4610-a2be-f928a15068e0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:48:13.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Okay, that is helpful. I think I would prefer to stick with the same airline if possible, but I want to make sure that it will not cause too much of a disruption to my travel plans. Can you give me a few options for rebooking my flight?", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ab276d41-60b7-4df8-a78b-198212edc31b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:49:01.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Of course, Jane. Let me check what dates and times are available for your flight with the same airline.", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0781e569-3bfc-4b99-b9c1-7ab31a78b2b9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:50:32.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Thank you, Isaac. I really appreciate all your help.", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "708183d4-1dce-423b-835c-8713fb51cf16", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:53:20.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "I found a few options that might work for you, Jane. We could rebook your flight for the same day, but at a later time. Alternatively, we could book your flight for the following day, but at an earlier time. Which option do you prefer?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "41d6de54-d72e-43ef-8978-77cc0628cb3b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:54:30.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "I think I would prefer to stick with the same day, but at a later time. That way, I do not have to adjust my other travel plans too much. Could you please make that change for me?", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7ccaa277-9fb3-4473-bdaa-8c9048a1b82f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T09:56:52.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Absolutely, Jane. Let me make the change to your flight right now.", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e4a6103e-77e8-410c-a7d0-c0d1fda65c74", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T09:59:19.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "Thank you so much, Isaac. You have been so helpful throughout this process.", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fcb1b458-3a66-4ab2-8214-00a2f1dd8b53", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T10:00:19.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "It was my pleasure, Jane. I am glad I could assist you with rebooking your flight. Is there anything else I can help you with today?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "46f008f1-6d79-4dc4-84a8-5fce70440251", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T10:02:37.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "No, that is everything for now. Thank you again for all your help, Isaac. You have been wonderful.", - "UserId": "999-424-8694", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b2be04c2-e585-4652-b4d7-5aa3604eb234", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T10:05:20.2979433-05:00", - "ConversationId": "0a7f3e02-e72a-4ffb-b027-fc78e36a42f0", - "Value": "You are very welcome, Jane. Have a great day, and enjoy your trip to Los Angeles!", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-07T09:33:52.2979433-05:00", - "EndTime": "2024-05-07T10:05:20.2979433-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency. My name is Isaac Wright. How may I assist you?Hi Isaac. My name is Jane Smith, and I am calling about my upcoming trip from New York City to Los Angeles. Unfortunately, I received an email from the airline that my flight has been cancelled, and I am having trouble making a decision about what to do next.I am sorry to hear that, Jane. Let me check what options we have available for you.Thank you, Isaac. I really appreciate it.I can see that we have a few alternatives for your flight. We could either rebook your flight with the same airline for a different date and time, or we could look into booking a flight with a different airline that fits your schedule better. Which option would you prefer?I am not sure, Isaac. Could you give me a few more details about the different options?Absolutely. If we were to rebook your flight with the same airline, we would need to find a date and time that works with your schedule and the airline's availability. This could mean that you might have to adjust your itinerary or travel plans. On the other hand, if we were to book a flight with a different airline, we could look into finding a more convenient flight that fits your schedule.Okay, that is helpful. I think I would prefer to stick with the same airline if possible, but I want to make sure that it will not cause too much of a disruption to my travel plans. Can you give me a few options for rebooking my flight?Of course, Jane. Let me check what dates and times are available for your flight with the same airline.Thank you, Isaac. I really appreciate all your help.I found a few options that might work for you, Jane. We could rebook your flight for the same day, but at a later time. Alternatively, we could book your flight for the following day, but at an earlier time. Which option do you prefer?I think I would prefer to stick with the same day, but at a later time. That way, I do not have to adjust my other travel plans too much. Could you please make that change for me?Absolutely, Jane. Let me make the change to your flight right now.Thank you so much, Isaac. You have been so helpful throughout this process.It was my pleasure, Jane. I am glad I could assist you with rebooking your flight. Is there anything else I can help you with today?No, that is everything for now. Thank you again for all your help, Isaac. You have been wonderful.You are very welcome, Jane. Have a great day, and enjoy your trip to Los Angeles!", - "Merged_content_user": "Hi Isaac. My name is Jane Smith, and I am calling about my upcoming trip from New York City to Los Angeles. Unfortunately, I received an email from the airline that my flight has been cancelled, and I am having trouble making a decision about what to do next.Thank you, Isaac. I really appreciate it.I am not sure, Isaac. Could you give me a few more details about the different options?Okay, that is helpful. I think I would prefer to stick with the same airline if possible, but I want to make sure that it will not cause too much of a disruption to my travel plans. Can you give me a few options for rebooking my flight?Thank you, Isaac. I really appreciate all your help.I think I would prefer to stick with the same day, but at a later time. That way, I do not have to adjust my other travel plans too much. Could you please make that change for me?Thank you so much, Isaac. You have been so helpful throughout this process.No, that is everything for now. Thank you again for all your help, Isaac. You have been wonderful.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency. My name is Isaac Wright. How may I assist you?I am sorry to hear that, Jane. Let me check what options we have available for you.I can see that we have a few alternatives for your flight. We could either rebook your flight with the same airline for a different date and time, or we could look into booking a flight with a different airline that fits your schedule better. Which option would you prefer?Absolutely. If we were to rebook your flight with the same airline, we would need to find a date and time that works with your schedule and the airline's availability. This could mean that you might have to adjust your itinerary or travel plans. On the other hand, if we were to book a flight with a different airline, we could look into finding a more convenient flight that fits your schedule.Of course, Jane. Let me check what dates and times are available for your flight with the same airline.I found a few options that might work for you, Jane. We could rebook your flight for the same day, but at a later time. Alternatively, we could book your flight for the following day, but at an earlier time. Which option do you prefer?Absolutely, Jane. Let me make the change to your flight right now.It was my pleasure, Jane. I am glad I could assist you with rebooking your flight. Is there anything else I can help you with today?You are very welcome, Jane. Have a great day, and enjoy your trip to Los Angeles!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency. My name is Isaac Wright. How may I assist you?\nCustomer: Hi Isaac. My name is Jane Smith, and I am calling about my upcoming trip from New York City to Los Angeles. Unfortunately, I received an email from the airline that my flight has been cancelled, and I am having trouble making a decision about what to do next.\nAgent: I am sorry to hear that, Jane. Let me check what options we have available for you.\nCustomer: Thank you, Isaac. I really appreciate it.\nAgent: I can see that we have a few alternatives for your flight. We could either rebook your flight with the same airline for a different date and time, or we could look into booking a flight with a different airline that fits your schedule better. Which option would you prefer?\nCustomer: I am not sure, Isaac. Could you give me a few more details about the different options?\nAgent: Absolutely. If we were to rebook your flight with the same airline, we would need to find a date and time that works with your schedule and the airline's availability. This could mean that you might have to adjust your itinerary or travel plans. On the other hand, if we were to book a flight with a different airline, we could look into finding a more convenient flight that fits your schedule.\nCustomer: Okay, that is helpful. I think I would prefer to stick with the same airline if possible, but I want to make sure that it will not cause too much of a disruption to my travel plans. Can you give me a few options for rebooking my flight?\nAgent: Of course, Jane. Let me check what dates and times are available for your flight with the same airline.\nCustomer: Thank you, Isaac. I really appreciate all your help.\nAgent: I found a few options that might work for you, Jane. We could rebook your flight for the same day, but at a later time. Alternatively, we could book your flight for the following day, but at an earlier time. Which option do you prefer?\nCustomer: I think I would prefer to stick with the same day, but at a later time. That way, I do not have to adjust my other travel plans too much. Could you please make that change for me?\nAgent: Absolutely, Jane. Let me make the change to your flight right now.\nCustomer: Thank you so much, Isaac. You have been so helpful throughout this process.\nAgent: It was my pleasure, Jane. I am glad I could assist you with rebooking your flight. Is there anything else I can help you with today?\nCustomer: No, that is everything for now. Thank you again for all your help, Isaac. You have been wonderful.\nAgent: You are very welcome, Jane. Have a great day, and enjoy your trip to Los Angeles!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240511103403.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240511103403.json deleted file mode 100644 index dc4b00eb..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240511103403.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Ava Miller", - "AgentId": "M8Z07C", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-605-3857", - "Conversation": { - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Messages": [ - { - "Id": "23837fcd-0e17-485d-a6d7-5bb5e542036c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:35:07.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Thank you for calling Travel Agency, my name is Ava Miller, how may I assist you today?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f89414a1-b7eb-427f-8afd-3f528a028c20", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:37:47.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Hi Ava, my name is John Smith and I'm calling because my flight from New York City to Los Angeles was cancelled.", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "26c72897-65ae-49b9-bf29-28f323e9f504", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:40:42.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "I'm sorry to hear that, John. May I have your reservation number and flight details, please?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bb3cd466-8193-40d0-be5c-f81a94c999eb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:43:26.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Yes, my reservation number is 123456789 and my flight was with American Airlines, flight number AA123, scheduled for August 5th at 2pm.", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5d4ad1fe-3389-4eab-bcfb-7b914721a495", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:45:23.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Thank you for that information, John. I understand how frustrating this situation must be for you. Let me see what I can do to assist you. One moment please.", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "528c42ea-feba-4558-89dc-c4c257746ce8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:46:25.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Sure, take your time.", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a78c004-0a93-4232-974c-df1492df1762", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:47:28.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "I'm sorry, John, but according to our system, American Airlines has cancelled your flight due to unforeseen circumstances. Unfortunately, we don't have any other flights available at the moment.", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "97bed4d7-ff43-400d-953d-958e4fbd7ba0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:49:43.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "What do you mean there are no other flights available? How am I supposed to get to LA for my business meeting?!", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d98ed68-b256-41d9-afb1-a991f3de522e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:51:39.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "I understand your frustration, John. Let me see if I can find another solution for you. Would you be willing to consider a different airline or a different airport in the area?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2f5ce3fb-1275-40d7-b33e-d0e6256633c0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:52:47.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "I guess that might be an option. But I really need to be in LA on time for this meeting.", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b548d582-0eae-48fd-b475-de206f15105e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T10:54:16.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "I completely understand, John. Let me check some other options for you.", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "66d46d7c-7188-4390-a3cc-6a9eedbb6b84", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T10:57:11.6513067-05:00", - "ConversationId": "0f554908-e3e9-4294-a45b-3ac2c8ed3fbb", - "Value": "Thank you, Ava. I really appreciate it.", - "UserId": "999-605-3857", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-11T10:34:03.6513067-05:00", - "EndTime": "2024-05-11T10:57:11.6513067-05:00", - "Merged_content": "Thank you for calling Travel Agency, my name is Ava Miller, how may I assist you today?Hi Ava, my name is John Smith and I'm calling because my flight from New York City to Los Angeles was cancelled.I'm sorry to hear that, John. May I have your reservation number and flight details, please?Yes, my reservation number is 123456789 and my flight was with American Airlines, flight number AA123, scheduled for August 5th at 2pm.Thank you for that information, John. I understand how frustrating this situation must be for you. Let me see what I can do to assist you. One moment please.Sure, take your time.I'm sorry, John, but according to our system, American Airlines has cancelled your flight due to unforeseen circumstances. Unfortunately, we don't have any other flights available at the moment.What do you mean there are no other flights available? How am I supposed to get to LA for my business meeting?!I understand your frustration, John. Let me see if I can find another solution for you. Would you be willing to consider a different airline or a different airport in the area?I guess that might be an option. But I really need to be in LA on time for this meeting.I completely understand, John. Let me check some other options for you.Thank you, Ava. I really appreciate it.", - "Merged_content_user": "Hi Ava, my name is John Smith and I'm calling because my flight from New York City to Los Angeles was cancelled.Yes, my reservation number is 123456789 and my flight was with American Airlines, flight number AA123, scheduled for August 5th at 2pm.Sure, take your time.What do you mean there are no other flights available? How am I supposed to get to LA for my business meeting?!I guess that might be an option. But I really need to be in LA on time for this meeting.Thank you, Ava. I really appreciate it.", - "Merged_content_agent": "Thank you for calling Travel Agency, my name is Ava Miller, how may I assist you today?I'm sorry to hear that, John. May I have your reservation number and flight details, please?Thank you for that information, John. I understand how frustrating this situation must be for you. Let me see what I can do to assist you. One moment please.I'm sorry, John, but according to our system, American Airlines has cancelled your flight due to unforeseen circumstances. Unfortunately, we don't have any other flights available at the moment.I understand your frustration, John. Let me see if I can find another solution for you. Would you be willing to consider a different airline or a different airport in the area?I completely understand, John. Let me check some other options for you.", - "Full_conversation": "Agent: Thank you for calling Travel Agency, my name is Ava Miller, how may I assist you today?\nCustomer: Hi Ava, my name is John Smith and I'm calling because my flight from New York City to Los Angeles was cancelled.\nAgent: I'm sorry to hear that, John. May I have your reservation number and flight details, please?\nCustomer: Yes, my reservation number is 123456789 and my flight was with American Airlines, flight number AA123, scheduled for August 5th at 2pm.\nAgent: Thank you for that information, John. I understand how frustrating this situation must be for you. Let me see what I can do to assist you. One moment please.\nCustomer: Sure, take your time.\nAgent: I'm sorry, John, but according to our system, American Airlines has cancelled your flight due to unforeseen circumstances. Unfortunately, we don't have any other flights available at the moment.\nCustomer: What do you mean there are no other flights available? How am I supposed to get to LA for my business meeting?!\nAgent: I understand your frustration, John. Let me see if I can find another solution for you. Would you be willing to consider a different airline or a different airport in the area?\nCustomer: I guess that might be an option. But I really need to be in LA on time for this meeting.\nAgent: I completely understand, John. Let me check some other options for you.\nCustomer: Thank you, Ava. I really appreciate it.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240617013321.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240617013321.json deleted file mode 100644 index 7cd8f177..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_cancellation_20240617013321.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Evelyn Perez", - "AgentId": "AOC72V", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-898-2905", - "Conversation": { - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Messages": [ - { - "Id": "13a34cd0-d041-4255-83d2-9f8a0f6329b3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:35:22.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "Thank you for calling the travel agency, my name is Evelyn Perez. How may I assist you today?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b7357665-d49c-4939-b2cf-d56b854a66ba", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-17T01:36:44.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "Yes, hi, my name is John Smith and I am very upset. My flight was cancelled and I had important business to attend to in New York City. I am extremely disappointed in your service.", - "UserId": "999-898-2905", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "121669bc-7371-4931-b9fb-8e7223d40167", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:38:57.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "I'm so sorry to hear that, Mr. Smith. May I have your flight number and departure date?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "17942bfa-100f-4df8-9eb6-7e23f7d4f90b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-17T01:39:42.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "Yes, it was flight DL103 from Atlanta to New York City on July 7th.", - "UserId": "999-898-2905", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1a3026e9-d725-4704-bdb3-dc0546a49fab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:41:47.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "I see. Unfortunately, there was an unexpected issue with the flight and it had to be cancelled. However, we can definitely assist you in finding a new flight, would you like me to pull up some options?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "279ab6aa-26bd-4165-bbd0-17d915c6995e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-17T01:43:22.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "No, I don't want to look at any other flights. I want to complain and demand a refund. This is unacceptable and I am very unhappy with your service.", - "UserId": "999-898-2905", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d4e5f007-0da4-4727-b5ff-0801671c2b9b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:45:00.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "I completely understand your frustration, Mr. Smith. We will do our best to make this right for you. Let me look into the refund process for you and we can go from there.", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b52de13a-363d-4023-8906-71325ad31127", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-17T01:47:33.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "Well it's about time you did something to help me. I am extremely dissatisfied with your company and I will definitely be leaving a negative review.", - "UserId": "999-898-2905", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "78b20aad-da40-4143-9004-d5fcdff991dd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:49:53.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "I apologize for any inconvenience this has caused you, Mr. Smith. I have initiated the refund process for you, and you can expect to see the funds back in your account within the next 7-10 business days. Is there anything else I can assist you with?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b677d359-9fdd-4e16-ba6c-b3fb1cabaf6d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-17T01:50:28.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "No, that will be all. I hope your company can learn from this experience and improve your service so others don't have to go through what I did.", - "UserId": "999-898-2905", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6d7250e7-bb21-4c58-b48c-1fd7010d3a73", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-17T01:53:07.3963723-05:00", - "ConversationId": "67a01db5-f029-40fe-b5e0-dd29d0896a14", - "Value": "Thank you for bringing this to our attention, Mr. Smith. We appreciate your feedback and will use it to continue to improve our service. Have a good day.", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-17T01:33:21.3963723-05:00", - "EndTime": "2024-06-17T01:53:07.3963723-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Evelyn Perez. How may I assist you today?Yes, hi, my name is John Smith and I am very upset. My flight was cancelled and I had important business to attend to in New York City. I am extremely disappointed in your service.I'm so sorry to hear that, Mr. Smith. May I have your flight number and departure date?Yes, it was flight DL103 from Atlanta to New York City on July 7th.I see. Unfortunately, there was an unexpected issue with the flight and it had to be cancelled. However, we can definitely assist you in finding a new flight, would you like me to pull up some options?No, I don't want to look at any other flights. I want to complain and demand a refund. This is unacceptable and I am very unhappy with your service.I completely understand your frustration, Mr. Smith. We will do our best to make this right for you. Let me look into the refund process for you and we can go from there.Well it's about time you did something to help me. I am extremely dissatisfied with your company and I will definitely be leaving a negative review.I apologize for any inconvenience this has caused you, Mr. Smith. I have initiated the refund process for you, and you can expect to see the funds back in your account within the next 7-10 business days. Is there anything else I can assist you with?No, that will be all. I hope your company can learn from this experience and improve your service so others don't have to go through what I did.Thank you for bringing this to our attention, Mr. Smith. We appreciate your feedback and will use it to continue to improve our service. Have a good day.", - "Merged_content_user": "Yes, hi, my name is John Smith and I am very upset. My flight was cancelled and I had important business to attend to in New York City. I am extremely disappointed in your service.Yes, it was flight DL103 from Atlanta to New York City on July 7th.No, I don't want to look at any other flights. I want to complain and demand a refund. This is unacceptable and I am very unhappy with your service.Well it's about time you did something to help me. I am extremely dissatisfied with your company and I will definitely be leaving a negative review.No, that will be all. I hope your company can learn from this experience and improve your service so others don't have to go through what I did.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Evelyn Perez. How may I assist you today?I'm so sorry to hear that, Mr. Smith. May I have your flight number and departure date?I see. Unfortunately, there was an unexpected issue with the flight and it had to be cancelled. However, we can definitely assist you in finding a new flight, would you like me to pull up some options?I completely understand your frustration, Mr. Smith. We will do our best to make this right for you. Let me look into the refund process for you and we can go from there.I apologize for any inconvenience this has caused you, Mr. Smith. I have initiated the refund process for you, and you can expect to see the funds back in your account within the next 7-10 business days. Is there anything else I can assist you with?Thank you for bringing this to our attention, Mr. Smith. We appreciate your feedback and will use it to continue to improve our service. Have a good day.", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Evelyn Perez. How may I assist you today?\nCustomer: Yes, hi, my name is John Smith and I am very upset. My flight was cancelled and I had important business to attend to in New York City. I am extremely disappointed in your service.\nAgent: I'm so sorry to hear that, Mr. Smith. May I have your flight number and departure date?\nCustomer: Yes, it was flight DL103 from Atlanta to New York City on July 7th.\nAgent: I see. Unfortunately, there was an unexpected issue with the flight and it had to be cancelled. However, we can definitely assist you in finding a new flight, would you like me to pull up some options?\nCustomer: No, I don't want to look at any other flights. I want to complain and demand a refund. This is unacceptable and I am very unhappy with your service.\nAgent: I completely understand your frustration, Mr. Smith. We will do our best to make this right for you. Let me look into the refund process for you and we can go from there.\nCustomer: Well it's about time you did something to help me. I am extremely dissatisfied with your company and I will definitely be leaving a negative review.\nAgent: I apologize for any inconvenience this has caused you, Mr. Smith. I have initiated the refund process for you, and you can expect to see the funds back in your account within the next 7-10 business days. Is there anything else I can assist you with?\nCustomer: No, that will be all. I hope your company can learn from this experience and improve your service so others don't have to go through what I did.\nAgent: Thank you for bringing this to our attention, Mr. Smith. We appreciate your feedback and will use it to continue to improve our service. Have a good day.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240309020416.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240309020416.json deleted file mode 100644 index 597d5de4..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240309020416.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Mia Anderson", - "AgentId": "UDC24N", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-583-6035", - "Conversation": { - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Messages": [ - { - "Id": "4030b2d5-0e82-4ee1-a358-bbc3ede86017", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:05:49.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d5e2bced-4588-43a7-be84-6115e5ae5abe", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:06:46.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "Yes, hi Mia. My name is John Smith and I need to discuss a delay on my flight from New York to Los Angeles.", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "86f94d20-e700-406a-833d-a4363339f411", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:06:57.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "I'm sorry to hear that, John. Can you please provide me with your flight information?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d50668f9-5850-4b05-ae40-494b83053125", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:08:26.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "Sure, my flight was with United Airlines, flight number 1234, and it was supposed to depart from New York JFK at 8am on March 30th.", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1624bb1d-fe30-4d32-9e6d-a4e45260a40d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:08:28.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "Thank you for that information, John. I apologize for any inconvenience the delay may have caused. Can you tell me how long the delay was?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8171e799-87ba-4f6e-8c5b-86c3075df013", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:08:38.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "The delay was for 3 hours. I was supposed to arrive in Los Angeles at noon, but I didn't get there until 3pm.", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5c9d17c7-0107-446b-92f7-51da9d0a028e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:09:32.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "I see, that's definitely frustrating. Unfortunately, flight delays can occur for a variety of reasons beyond our control. However, I can certainly assist you with filing a complaint and seeing if any compensation may be available to you.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d7ab1e38-a96e-44ca-a450-09a16cef8c79", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:10:34.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "I don't want to file a complaint, I want to know why this happened and what's going to be done about it. This is unacceptable and I demand answers!", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3a75fe55-7f2f-4174-9908-ddc7e49b8b9e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:11:49.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "I completely understand your frustration, John. Unfortunately, I don't have access to that information at the moment, but I can certainly escalate your concern to our management team and they will follow up with you as soon as possible.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "67085d28-829d-4577-8371-f61f139f9f72", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:12:32.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "That's not good enough! I want to speak to a manager right now! This is unacceptable service and I demand compensation!", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d046640e-b842-4117-9b4a-ed1c0112d16c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-09T02:14:28.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "I'm sorry, John, but unfortunately our managers are not available at the moment. However, I can assure you that your concern will be addressed as soon as possible. Is there anything else I can help you with?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "74b5f312-75e8-47a6-94cc-74b57a5d304d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-09T02:16:03.8544917-06:00", - "ConversationId": "8dfea379-c435-4794-a2f2-f61a6eec0d77", - "Value": "No, that's it. Thank you for your help. But I'm really not satisfied with the service I received here today.", - "UserId": "999-583-6035", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-09T02:04:16.8544917-06:00", - "EndTime": "2024-03-09T02:16:03.8544917-06:00", - "Merged_content": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?Yes, hi Mia. My name is John Smith and I need to discuss a delay on my flight from New York to Los Angeles.I'm sorry to hear that, John. Can you please provide me with your flight information?Sure, my flight was with United Airlines, flight number 1234, and it was supposed to depart from New York JFK at 8am on March 30th.Thank you for that information, John. I apologize for any inconvenience the delay may have caused. Can you tell me how long the delay was?The delay was for 3 hours. I was supposed to arrive in Los Angeles at noon, but I didn't get there until 3pm.I see, that's definitely frustrating. Unfortunately, flight delays can occur for a variety of reasons beyond our control. However, I can certainly assist you with filing a complaint and seeing if any compensation may be available to you.I don't want to file a complaint, I want to know why this happened and what's going to be done about it. This is unacceptable and I demand answers!I completely understand your frustration, John. Unfortunately, I don't have access to that information at the moment, but I can certainly escalate your concern to our management team and they will follow up with you as soon as possible.That's not good enough! I want to speak to a manager right now! This is unacceptable service and I demand compensation!I'm sorry, John, but unfortunately our managers are not available at the moment. However, I can assure you that your concern will be addressed as soon as possible. Is there anything else I can help you with?No, that's it. Thank you for your help. But I'm really not satisfied with the service I received here today.", - "Merged_content_user": "Yes, hi Mia. My name is John Smith and I need to discuss a delay on my flight from New York to Los Angeles.Sure, my flight was with United Airlines, flight number 1234, and it was supposed to depart from New York JFK at 8am on March 30th.The delay was for 3 hours. I was supposed to arrive in Los Angeles at noon, but I didn't get there until 3pm.I don't want to file a complaint, I want to know why this happened and what's going to be done about it. This is unacceptable and I demand answers!That's not good enough! I want to speak to a manager right now! This is unacceptable service and I demand compensation!No, that's it. Thank you for your help. But I'm really not satisfied with the service I received here today.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?I'm sorry to hear that, John. Can you please provide me with your flight information?Thank you for that information, John. I apologize for any inconvenience the delay may have caused. Can you tell me how long the delay was?I see, that's definitely frustrating. Unfortunately, flight delays can occur for a variety of reasons beyond our control. However, I can certainly assist you with filing a complaint and seeing if any compensation may be available to you.I completely understand your frustration, John. Unfortunately, I don't have access to that information at the moment, but I can certainly escalate your concern to our management team and they will follow up with you as soon as possible.I'm sorry, John, but unfortunately our managers are not available at the moment. However, I can assure you that your concern will be addressed as soon as possible. Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?\nCustomer: Yes, hi Mia. My name is John Smith and I need to discuss a delay on my flight from New York to Los Angeles.\nAgent: I'm sorry to hear that, John. Can you please provide me with your flight information?\nCustomer: Sure, my flight was with United Airlines, flight number 1234, and it was supposed to depart from New York JFK at 8am on March 30th.\nAgent: Thank you for that information, John. I apologize for any inconvenience the delay may have caused. Can you tell me how long the delay was?\nCustomer: The delay was for 3 hours. I was supposed to arrive in Los Angeles at noon, but I didn't get there until 3pm.\nAgent: I see, that's definitely frustrating. Unfortunately, flight delays can occur for a variety of reasons beyond our control. However, I can certainly assist you with filing a complaint and seeing if any compensation may be available to you.\nCustomer: I don't want to file a complaint, I want to know why this happened and what's going to be done about it. This is unacceptable and I demand answers!\nAgent: I completely understand your frustration, John. Unfortunately, I don't have access to that information at the moment, but I can certainly escalate your concern to our management team and they will follow up with you as soon as possible.\nCustomer: That's not good enough! I want to speak to a manager right now! This is unacceptable service and I demand compensation!\nAgent: I'm sorry, John, but unfortunately our managers are not available at the moment. However, I can assure you that your concern will be addressed as soon as possible. Is there anything else I can help you with?\nCustomer: No, that's it. Thank you for your help. But I'm really not satisfied with the service I received here today.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323050409.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323050409.json deleted file mode 100644 index 9622b8a4..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323050409.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Southwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-917-2275", - "Conversation": { - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Messages": [ - { - "Id": "aaf861ee-6e5d-454d-a9d4-73c31d9a9c96", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:05:54.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "Thank you for calling our travel agency, this is Amelia Hernandez. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7aa343f3-b01d-4099-908e-562e16b669a3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:06:12.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "Yes, hi Amelia. My name is John Smith and I have an issue with my recent flight to Los Angeles.", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "910b2186-0968-43e3-ba06-8a8e605d9182", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:07:01.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "I'm sorry to hear that, John. Could you please tell me more about the issue?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aecba7d9-96df-4f38-8e9c-cf7285b68853", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:07:13.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "Yes, my flight was delayed for 5 hours and I was not given any explanation or compensation for the inconvenience.", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "abbf8e40-066a-4ef0-a186-57b26e800b83", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:09:04.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "I understand how frustrating that can be, John. Can you please provide me with your airline name, flight number, and flight departure date and time?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e54e4a57-ce75-4066-bc19-e05ce8e7e08d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:09:23.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "Yes, it was Delta Airlines, flight number DL445, departing from New York City on February 28th at 2 pm.", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4246307e-b2a3-40c4-b9ae-93ab671d83a4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:10:50.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "I see, thank you for the information. I apologize for any inconvenience this delay may have caused. Unfortunately, the airline is solely responsible for compensation for flight delays. However, I can assist you in filing a complaint if you would like.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d4e66c4-689d-485d-9a7e-ee2af38c6fb9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:12:48.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "What? That's ridiculous! How can the airline not compensate me for such a long delay! This is unacceptable!", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e5da45ea-70cd-46bc-9efa-0ecc38da132e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:13:59.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "I understand your frustration, John. However, the airline's policies regarding compensation for flight delays are out of our control. Our agency is happy to assist you in filing a complaint with the airline so that they can better address your concerns.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a600325c-e888-476a-bca4-5b6b63b622df", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:14:22.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "Well, I just want this issue dealt with as soon as possible. I am very dissatisfied with this experience.", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5bc68a27-aad5-4cf6-aebe-df7332538a2f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:15:24.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "I completely understand, John. As previously mentioned, I am happy to assist you in filing a complaint with the airline. Can I also assist you with any other travel concerns today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "72fa7c3d-8056-4e26-9787-6f8b93d0b2fe", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T05:15:35.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "No, that's all for now. Thank you", - "UserId": "999-917-2275", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "678a619e-28bd-40c3-9264-5a66ae80f83a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T05:15:58.1020738-05:00", - "ConversationId": "ff16e826-d9d9-4df3-8a92-49c62ced1038", - "Value": "You're welcome, John. If you have any other concerns, please do not hesitate to contact us. Thank you for your time and have a great day.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-23T05:04:09.1020738-05:00", - "EndTime": "2024-03-23T05:15:58.1020738-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Amelia Hernandez. How may I assist you today?Yes, hi Amelia. My name is John Smith and I have an issue with my recent flight to Los Angeles.I'm sorry to hear that, John. Could you please tell me more about the issue?Yes, my flight was delayed for 5 hours and I was not given any explanation or compensation for the inconvenience.I understand how frustrating that can be, John. Can you please provide me with your airline name, flight number, and flight departure date and time?Yes, it was Delta Airlines, flight number DL445, departing from New York City on February 28th at 2 pm.I see, thank you for the information. I apologize for any inconvenience this delay may have caused. Unfortunately, the airline is solely responsible for compensation for flight delays. However, I can assist you in filing a complaint if you would like.What? That's ridiculous! How can the airline not compensate me for such a long delay! This is unacceptable!I understand your frustration, John. However, the airline's policies regarding compensation for flight delays are out of our control. Our agency is happy to assist you in filing a complaint with the airline so that they can better address your concerns.Well, I just want this issue dealt with as soon as possible. I am very dissatisfied with this experience.I completely understand, John. As previously mentioned, I am happy to assist you in filing a complaint with the airline. Can I also assist you with any other travel concerns today?No, that's all for now. Thank youYou're welcome, John. If you have any other concerns, please do not hesitate to contact us. Thank you for your time and have a great day.", - "Merged_content_user": "Yes, hi Amelia. My name is John Smith and I have an issue with my recent flight to Los Angeles.Yes, my flight was delayed for 5 hours and I was not given any explanation or compensation for the inconvenience.Yes, it was Delta Airlines, flight number DL445, departing from New York City on February 28th at 2 pm.What? That's ridiculous! How can the airline not compensate me for such a long delay! This is unacceptable!Well, I just want this issue dealt with as soon as possible. I am very dissatisfied with this experience.No, that's all for now. Thank you", - "Merged_content_agent": "Thank you for calling our travel agency, this is Amelia Hernandez. How may I assist you today?I'm sorry to hear that, John. Could you please tell me more about the issue?I understand how frustrating that can be, John. Can you please provide me with your airline name, flight number, and flight departure date and time?I see, thank you for the information. I apologize for any inconvenience this delay may have caused. Unfortunately, the airline is solely responsible for compensation for flight delays. However, I can assist you in filing a complaint if you would like.I understand your frustration, John. However, the airline's policies regarding compensation for flight delays are out of our control. Our agency is happy to assist you in filing a complaint with the airline so that they can better address your concerns.I completely understand, John. As previously mentioned, I am happy to assist you in filing a complaint with the airline. Can I also assist you with any other travel concerns today?You're welcome, John. If you have any other concerns, please do not hesitate to contact us. Thank you for your time and have a great day.", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Amelia Hernandez. How may I assist you today?\nCustomer: Yes, hi Amelia. My name is John Smith and I have an issue with my recent flight to Los Angeles.\nAgent: I'm sorry to hear that, John. Could you please tell me more about the issue?\nCustomer: Yes, my flight was delayed for 5 hours and I was not given any explanation or compensation for the inconvenience.\nAgent: I understand how frustrating that can be, John. Can you please provide me with your airline name, flight number, and flight departure date and time?\nCustomer: Yes, it was Delta Airlines, flight number DL445, departing from New York City on February 28th at 2 pm.\nAgent: I see, thank you for the information. I apologize for any inconvenience this delay may have caused. Unfortunately, the airline is solely responsible for compensation for flight delays. However, I can assist you in filing a complaint if you would like.\nCustomer: What? That's ridiculous! How can the airline not compensate me for such a long delay! This is unacceptable!\nAgent: I understand your frustration, John. However, the airline's policies regarding compensation for flight delays are out of our control. Our agency is happy to assist you in filing a complaint with the airline so that they can better address your concerns.\nCustomer: Well, I just want this issue dealt with as soon as possible. I am very dissatisfied with this experience.\nAgent: I completely understand, John. As previously mentioned, I am happy to assist you in filing a complaint with the airline. Can I also assist you with any other travel concerns today?\nCustomer: No, that's all for now. Thank you\nAgent: You're welcome, John. If you have any other concerns, please do not hesitate to contact us. Thank you for your time and have a great day.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323110241.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323110241.json deleted file mode 100644 index 90416f33..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240323110241.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-511-1422", - "Conversation": { - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Messages": [ - { - "Id": "3069abe6-0267-4c7d-8e80-3e3899649cc0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T11:04:39.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "Thank you for contacting our travel agency. My name is Liam Johnson, how may I assist you?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3d000892-bd2e-44a8-aca9-e15eb257612c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T11:05:48.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "Yes, hi Liam. My name is Emily Adams and I am calling to complain about my travel experience from New York City to Los Angeles. My flight was delayed for over 4 hours and I wasn't given any explanation or options for alternative flights.", - "UserId": "999-511-1422", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4adb4065-772a-489d-b406-ea643f69c942", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T11:06:03.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "I'm sorry to hear that Emily. I completely understand how frustrating that can be. Can you please provide me with your flight details and reservation number so I can look into this for you?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "60475d27-f387-4a64-9ad5-8585a5dbbe12", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T11:06:21.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "Sure, my flight was with Delta Airlines, flight number DL2045, departure date was March 30th at 10:45am. My reservation number is 1234567890.", - "UserId": "999-511-1422", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "880fce05-643b-4c9b-b67e-c20afca714bc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T11:06:28.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "Thank you for that information Emily. I'm just pulling up your reservation now. It looks like your flight was delayed due to weather conditions at JFK airport. Unfortunately, this is out of our control as an agency, but I can file a complaint with the airline on your behalf and see if they can offer any form of compensation.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a640545-4dfb-432b-afd7-d8024d521811", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T11:08:23.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "I understand that the weather is not in your control, but I still think that Delta should have provided some sort of explanation or accommodation for the delay. I appreciate your help with filing a complaint, but I am also looking for some sort of compensation for the inconvenience.", - "UserId": "999-511-1422", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ff4b0451-2fb9-4818-8881-efbe74a733e0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T11:08:34.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "I completely understand, Emily. I will do my best to work with Delta on your behalf and see if they can offer any sort of compensation or alternative travel arrangements. Is there anything else I can assist you with today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8ef9578a-368f-4343-92f0-bb876e7d864d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T11:09:29.2120664-05:00", - "ConversationId": "aff95702-a206-4049-b229-01f49bad8227", - "Value": "No, that's all. Thank you for your help, Liam.", - "UserId": "999-511-1422", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-23T11:02:41.2120664-05:00", - "EndTime": "2024-03-23T11:09:29.2120664-05:00", - "Merged_content": "Thank you for contacting our travel agency. My name is Liam Johnson, how may I assist you?Yes, hi Liam. My name is Emily Adams and I am calling to complain about my travel experience from New York City to Los Angeles. My flight was delayed for over 4 hours and I wasn't given any explanation or options for alternative flights.I'm sorry to hear that Emily. I completely understand how frustrating that can be. Can you please provide me with your flight details and reservation number so I can look into this for you?Sure, my flight was with Delta Airlines, flight number DL2045, departure date was March 30th at 10:45am. My reservation number is 1234567890.Thank you for that information Emily. I'm just pulling up your reservation now. It looks like your flight was delayed due to weather conditions at JFK airport. Unfortunately, this is out of our control as an agency, but I can file a complaint with the airline on your behalf and see if they can offer any form of compensation.I understand that the weather is not in your control, but I still think that Delta should have provided some sort of explanation or accommodation for the delay. I appreciate your help with filing a complaint, but I am also looking for some sort of compensation for the inconvenience.I completely understand, Emily. I will do my best to work with Delta on your behalf and see if they can offer any sort of compensation or alternative travel arrangements. Is there anything else I can assist you with today?No, that's all. Thank you for your help, Liam.", - "Merged_content_user": "Yes, hi Liam. My name is Emily Adams and I am calling to complain about my travel experience from New York City to Los Angeles. My flight was delayed for over 4 hours and I wasn't given any explanation or options for alternative flights.Sure, my flight was with Delta Airlines, flight number DL2045, departure date was March 30th at 10:45am. My reservation number is 1234567890.I understand that the weather is not in your control, but I still think that Delta should have provided some sort of explanation or accommodation for the delay. I appreciate your help with filing a complaint, but I am also looking for some sort of compensation for the inconvenience.No, that's all. Thank you for your help, Liam.", - "Merged_content_agent": "Thank you for contacting our travel agency. My name is Liam Johnson, how may I assist you?I'm sorry to hear that Emily. I completely understand how frustrating that can be. Can you please provide me with your flight details and reservation number so I can look into this for you?Thank you for that information Emily. I'm just pulling up your reservation now. It looks like your flight was delayed due to weather conditions at JFK airport. Unfortunately, this is out of our control as an agency, but I can file a complaint with the airline on your behalf and see if they can offer any form of compensation.I completely understand, Emily. I will do my best to work with Delta on your behalf and see if they can offer any sort of compensation or alternative travel arrangements. Is there anything else I can assist you with today?", - "Full_conversation": "Agent: Thank you for contacting our travel agency. My name is Liam Johnson, how may I assist you?\nCustomer: Yes, hi Liam. My name is Emily Adams and I am calling to complain about my travel experience from New York City to Los Angeles. My flight was delayed for over 4 hours and I wasn't given any explanation or options for alternative flights.\nAgent: I'm sorry to hear that Emily. I completely understand how frustrating that can be. Can you please provide me with your flight details and reservation number so I can look into this for you?\nCustomer: Sure, my flight was with Delta Airlines, flight number DL2045, departure date was March 30th at 10:45am. My reservation number is 1234567890.\nAgent: Thank you for that information Emily. I'm just pulling up your reservation now. It looks like your flight was delayed due to weather conditions at JFK airport. Unfortunately, this is out of our control as an agency, but I can file a complaint with the airline on your behalf and see if they can offer any form of compensation.\nCustomer: I understand that the weather is not in your control, but I still think that Delta should have provided some sort of explanation or accommodation for the delay. I appreciate your help with filing a complaint, but I am also looking for some sort of compensation for the inconvenience.\nAgent: I completely understand, Emily. I will do my best to work with Delta on your behalf and see if they can offer any sort of compensation or alternative travel arrangements. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help, Liam.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240324130329.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240324130329.json deleted file mode 100644 index 52547325..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240324130329.json +++ /dev/null @@ -1,229 +0,0 @@ -{ - "AgentName": "Aiden Clark", - "AgentId": "7J8IBO", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-505-7175", - "Conversation": { - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Messages": [ - { - "Id": "c6a002d0-188c-4ed7-88b5-81dd509a1c07", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:05:24.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Hello, thank you for calling our travel agency. How can I assist you today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2bddc5e6-f68c-48bf-97a7-1b5034352345", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:05:37.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Hi, my name is John Smith and I have an issue with my flight.", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ab164e49-45ed-448f-90d1-6d1a4666208c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:07:36.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Certainly, can you please provide me with your flight information?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "40230887-1076-48d4-ad39-cd559093d89a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:08:02.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Yes, I was scheduled for a flight from New York City to Los Angeles on January 3rd with American Airlines, flight number AA123 departing at 3:00 PM, but it got delayed for 5 hours.", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "60276b5e-928e-4fa8-a34f-71f329b78ad0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:08:54.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "I apologize for the inconvenience. Let me check for any available options to accommodate you better.", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "60c3f1eb-15c3-4a8d-86b0-69b3c91741f7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:10:39.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Thank you, I appreciate it.", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3496203b-5787-4987-96e5-0694a6c00b35", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:10:46.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "After checking, I can offer you a complimentary upgrade to first class on your next flight with American Airlines. Would that be acceptable?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "34f48d37-e74f-4a0d-91b9-c8e466a3038c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:12:06.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "That sounds great, thank you very much!", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6660045f-b2cd-455a-86c1-31b02f796914", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:13:21.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "You're welcome. By the way, is there anything else I can assist you with?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2aa1e57a-ea68-4587-bc48-ef16f9affb0b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:13:49.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Actually, I would like to compliment your agency for the excellent customer service and prompt resolution of my issue. Keep up the good work!", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9b64543a-6e19-4228-8e6d-2fe2ba6c6406", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:14:41.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Thank you for your kind words, John. May I know the specific details of the compliment for documentation purposes?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ac093064-08cd-4055-9b7b-16b44c2f91b9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:16:18.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Sure, I was impressed by how quickly you responded to my call and how you were able to offer a satisfactory solution without hesitation. Your customer service skills are top-notch!", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9c48ed3d-09c5-42c9-8220-ee33b4ccc72c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-24T13:16:34.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "Thank you for sharing that with me, John. We always strive to provide the best customer service possible. Is there anything else I can help you with today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d8cbe1ab-3f45-4060-8bb7-a97a45aa50f6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-24T13:16:55.0683056-05:00", - "ConversationId": "4109b5d7-04b9-486d-9626-1dd44de18bdd", - "Value": "No, that's all for now. Once again, thank you very much for your assistance and excellent service. Have a great day!", - "UserId": "999-505-7175", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-24T13:03:29.0683056-05:00", - "EndTime": "2024-03-24T13:16:55.0683056-05:00", - "Merged_content": "Hello, thank you for calling our travel agency. How can I assist you today?Hi, my name is John Smith and I have an issue with my flight.Certainly, can you please provide me with your flight information?Yes, I was scheduled for a flight from New York City to Los Angeles on January 3rd with American Airlines, flight number AA123 departing at 3:00 PM, but it got delayed for 5 hours.I apologize for the inconvenience. Let me check for any available options to accommodate you better.Thank you, I appreciate it.After checking, I can offer you a complimentary upgrade to first class on your next flight with American Airlines. Would that be acceptable?That sounds great, thank you very much!You're welcome. By the way, is there anything else I can assist you with?Actually, I would like to compliment your agency for the excellent customer service and prompt resolution of my issue. Keep up the good work!Thank you for your kind words, John. May I know the specific details of the compliment for documentation purposes?Sure, I was impressed by how quickly you responded to my call and how you were able to offer a satisfactory solution without hesitation. Your customer service skills are top-notch!Thank you for sharing that with me, John. We always strive to provide the best customer service possible. Is there anything else I can help you with today?No, that's all for now. Once again, thank you very much for your assistance and excellent service. Have a great day!", - "Merged_content_user": "Hi, my name is John Smith and I have an issue with my flight.Yes, I was scheduled for a flight from New York City to Los Angeles on January 3rd with American Airlines, flight number AA123 departing at 3:00 PM, but it got delayed for 5 hours.Thank you, I appreciate it.That sounds great, thank you very much!Actually, I would like to compliment your agency for the excellent customer service and prompt resolution of my issue. Keep up the good work!Sure, I was impressed by how quickly you responded to my call and how you were able to offer a satisfactory solution without hesitation. Your customer service skills are top-notch!No, that's all for now. Once again, thank you very much for your assistance and excellent service. Have a great day!", - "Merged_content_agent": "Hello, thank you for calling our travel agency. How can I assist you today?Certainly, can you please provide me with your flight information?I apologize for the inconvenience. Let me check for any available options to accommodate you better.After checking, I can offer you a complimentary upgrade to first class on your next flight with American Airlines. Would that be acceptable?You're welcome. By the way, is there anything else I can assist you with?Thank you for your kind words, John. May I know the specific details of the compliment for documentation purposes?Thank you for sharing that with me, John. We always strive to provide the best customer service possible. Is there anything else I can help you with today?", - "Full_conversation": "Agent: Hello, thank you for calling our travel agency. How can I assist you today?\nCustomer: Hi, my name is John Smith and I have an issue with my flight.\nAgent: Certainly, can you please provide me with your flight information?\nCustomer: Yes, I was scheduled for a flight from New York City to Los Angeles on January 3rd with American Airlines, flight number AA123 departing at 3:00 PM, but it got delayed for 5 hours.\nAgent: I apologize for the inconvenience. Let me check for any available options to accommodate you better.\nCustomer: Thank you, I appreciate it.\nAgent: After checking, I can offer you a complimentary upgrade to first class on your next flight with American Airlines. Would that be acceptable?\nCustomer: That sounds great, thank you very much!\nAgent: You're welcome. By the way, is there anything else I can assist you with?\nCustomer: Actually, I would like to compliment your agency for the excellent customer service and prompt resolution of my issue. Keep up the good work!\nAgent: Thank you for your kind words, John. May I know the specific details of the compliment for documentation purposes?\nCustomer: Sure, I was impressed by how quickly you responded to my call and how you were able to offer a satisfactory solution without hesitation. Your customer service skills are top-notch!\nAgent: Thank you for sharing that with me, John. We always strive to provide the best customer service possible. Is there anything else I can help you with today?\nCustomer: No, that's all for now. Once again, thank you very much for your assistance and excellent service. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240326030313.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240326030313.json deleted file mode 100644 index 96a0ac6c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240326030313.json +++ /dev/null @@ -1,304 +0,0 @@ -{ - "AgentName": "Zoe Lewis", - "AgentId": "G6HD7J", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-374-9890", - "Conversation": { - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Messages": [ - { - "Id": "d4d1eb44-5f38-4c7d-a6cd-9182ba653720", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:04:58.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Thank you for calling Travel Experts, how may I assist you today? My name is Zoe.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cf5adeda-3222-4cb8-88e1-6ad7a1758006", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:05:38.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Hi, my name is Emily Smith and I'm calling because I'm having some trouble with my flight.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5fa9790c-4182-4439-b278-06a825f50894", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:06:32.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I'm sorry to hear that, Emily. What seems to be the problem with your flight?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6db6d214-3634-459a-95f7-791cb105964e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:07:59.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "My flight was delayed and I am having trouble making a decision about what to do.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "81724013-7ffb-479f-a0eb-39aeedb3e512", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:08:12.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I understand that can be frustrating. Can you tell me a bit more about your travel plans?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c1ec7c81-f97b-44d1-90c7-0e5b29b80c47", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:08:39.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Sure. I am traveling from Atlanta, GA to New York City, NY for a business meeting.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1e40940-75a6-4a14-ae9d-66f811016163", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:08:47.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I see. Can you tell me what airline you are flying with and the flight number?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c9c97611-77ab-4f0f-80aa-c9ca7c5a2332", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:09:21.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I am flying with Delta Airlines and the flight number is DL1234.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5d80fc6a-bb64-47e7-80ef-482b42e67a9b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:10:48.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "And when is your flight scheduled to depart?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "72456442-4ef7-4cfd-afa6-87c0fe283287", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:11:57.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "My flight is scheduled to depart at 10:00am tomorrow.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "162c2f93-a957-4094-95d1-6d1d679a7f8d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:12:47.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I see. According to my system, your flight has been delayed and will now depart at 12:00pm tomorrow. Delta Airlines has offered to book you on a different airline that departs at 10:00am if you would like to switch to that flight. Would you like me to look into that option for you?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8e0d7ede-c8a8-40a6-a21f-518ce909d08f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:14:17.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Yes, please. That sounds like a good option.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ccea8b16-3a84-49a6-9774-3bceeb98b1fa", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:14:34.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Okay, let me pull up some options for you. One moment please.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7751b1f1-df57-4f1b-bbb3-29508d7c8ce6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:15:40.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Thank you.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e734963-23d4-43b4-afe2-c0f2c5ecb464", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:17:00.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "I have found a flight with American Airlines that departs at 10:00am tomorrow and arrives in New York City at 12:00pm. Would you like me to make the change for you?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a8516eeb-4540-470c-9070-f715ab240df6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:17:27.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Yes, that sounds like a great option. Thank you for your help!", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5cd72b8c-1865-4cde-a04e-95244dd111b0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:18:11.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "You're welcome, Emily. I'm glad I could help. Is there anything else I can help you with?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "09f46ef7-b01b-4851-92e6-707171d1124d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T03:18:36.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "No, that's it. Thank you again.", - "UserId": "999-374-9890", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1a656d7-bd03-4c4c-98ea-2ac2a9d1bfc9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T03:19:36.3222453-05:00", - "ConversationId": "3dd4702b-48e0-46be-aec9-442c8c07c4d6", - "Value": "Of course. Have a great trip!", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-26T03:03:13.3222453-05:00", - "EndTime": "2024-03-26T03:19:36.3222453-05:00", - "Merged_content": "Thank you for calling Travel Experts, how may I assist you today? My name is Zoe.Hi, my name is Emily Smith and I'm calling because I'm having some trouble with my flight.I'm sorry to hear that, Emily. What seems to be the problem with your flight?My flight was delayed and I am having trouble making a decision about what to do.I understand that can be frustrating. Can you tell me a bit more about your travel plans?Sure. I am traveling from Atlanta, GA to New York City, NY for a business meeting.I see. Can you tell me what airline you are flying with and the flight number?I am flying with Delta Airlines and the flight number is DL1234.And when is your flight scheduled to depart?My flight is scheduled to depart at 10:00am tomorrow.I see. According to my system, your flight has been delayed and will now depart at 12:00pm tomorrow. Delta Airlines has offered to book you on a different airline that departs at 10:00am if you would like to switch to that flight. Would you like me to look into that option for you?Yes, please. That sounds like a good option.Okay, let me pull up some options for you. One moment please.Thank you.I have found a flight with American Airlines that departs at 10:00am tomorrow and arrives in New York City at 12:00pm. Would you like me to make the change for you?Yes, that sounds like a great option. Thank you for your help!You're welcome, Emily. I'm glad I could help. Is there anything else I can help you with?No, that's it. Thank you again.Of course. Have a great trip!", - "Merged_content_user": "Hi, my name is Emily Smith and I'm calling because I'm having some trouble with my flight.My flight was delayed and I am having trouble making a decision about what to do.Sure. I am traveling from Atlanta, GA to New York City, NY for a business meeting.I am flying with Delta Airlines and the flight number is DL1234.My flight is scheduled to depart at 10:00am tomorrow.Yes, please. That sounds like a good option.Thank you.Yes, that sounds like a great option. Thank you for your help!No, that's it. Thank you again.", - "Merged_content_agent": "Thank you for calling Travel Experts, how may I assist you today? My name is Zoe.I'm sorry to hear that, Emily. What seems to be the problem with your flight?I understand that can be frustrating. Can you tell me a bit more about your travel plans?I see. Can you tell me what airline you are flying with and the flight number?And when is your flight scheduled to depart?I see. According to my system, your flight has been delayed and will now depart at 12:00pm tomorrow. Delta Airlines has offered to book you on a different airline that departs at 10:00am if you would like to switch to that flight. Would you like me to look into that option for you?Okay, let me pull up some options for you. One moment please.I have found a flight with American Airlines that departs at 10:00am tomorrow and arrives in New York City at 12:00pm. Would you like me to make the change for you?You're welcome, Emily. I'm glad I could help. Is there anything else I can help you with?Of course. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling Travel Experts, how may I assist you today? My name is Zoe.\nCustomer: Hi, my name is Emily Smith and I'm calling because I'm having some trouble with my flight.\nAgent: I'm sorry to hear that, Emily. What seems to be the problem with your flight?\nCustomer: My flight was delayed and I am having trouble making a decision about what to do.\nAgent: I understand that can be frustrating. Can you tell me a bit more about your travel plans?\nCustomer: Sure. I am traveling from Atlanta, GA to New York City, NY for a business meeting.\nAgent: I see. Can you tell me what airline you are flying with and the flight number?\nCustomer: I am flying with Delta Airlines and the flight number is DL1234.\nAgent: And when is your flight scheduled to depart?\nCustomer: My flight is scheduled to depart at 10:00am tomorrow.\nAgent: I see. According to my system, your flight has been delayed and will now depart at 12:00pm tomorrow. Delta Airlines has offered to book you on a different airline that departs at 10:00am if you would like to switch to that flight. Would you like me to look into that option for you?\nCustomer: Yes, please. That sounds like a good option.\nAgent: Okay, let me pull up some options for you. One moment please.\nCustomer: Thank you.\nAgent: I have found a flight with American Airlines that departs at 10:00am tomorrow and arrives in New York City at 12:00pm. Would you like me to make the change for you?\nCustomer: Yes, that sounds like a great option. Thank you for your help!\nAgent: You're welcome, Emily. I'm glad I could help. Is there anything else I can help you with?\nCustomer: No, that's it. Thank you again.\nAgent: Of course. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240403080402.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240403080402.json deleted file mode 100644 index 11490dd9..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240403080402.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Mia Robinson", - "AgentId": "PKJSZO", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-395-3654", - "Conversation": { - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Messages": [ - { - "Id": "26c6fc62-13f9-4b7f-8250-6797efaa72a4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:05:50.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "Thank you for calling our travel agency, this is Mia Robinson speaking. How may I assist you today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e75af59b-6a70-4467-8a75-e02ce6fad5e7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-03T08:06:34.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "Hi Mia, my name is John Smith and I recently had a flight with your agency. Unfortunately, the flight was delayed and I want to complain about it.", - "UserId": "999-395-3654", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e87e502-32a5-4dc4-8123-7d09685878cb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:07:29.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "I'm sorry to hear that, John. May I have your flight details so I can check it on my end?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "777a7abc-e93b-45c8-b064-3c99c7b0da51", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-03T08:08:16.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "Yes, sure. I had a flight from New York to Los Angeles on July 10th with Delta Airlines, flight number DL125, departure time was 5:30 pm.", - "UserId": "999-395-3654", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "49ac21bf-d542-4f8e-8914-61a12652b8f4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:08:20.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "Thank you for the details, John. I'm seeing here that there was a mechanical issue that caused the delay. I apologize for the inconvenience that it caused you. Is there anything else I could do to assist you?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1c8a501e-bf25-4ac2-bfb7-8d2ff4e072e0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-03T08:08:58.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "No, that's alright. Actually, I wanted to compliment your service on the hotel reservation that was made for me. I stayed at the Hilton hotel in LA and it was a very pleasant experience. The reservation number was 123456 and the date was July 10th to 14th.", - "UserId": "999-395-3654", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "da13886f-b397-4902-b438-9c91a39ca580", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:10:49.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "Thank you so much for your compliment, John. I'm glad to hear that you enjoyed your stay at the Hilton hotel. I'll make sure to document the specific details of the compliment and pass it on to the appropriate department. As a token of our appreciation, I would like to offer you a complimentary discount for your next travel booking with us. Would that be of interest to you?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6948be95-3881-4f94-8004-b74544b4d56f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-03T08:12:14.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "That sounds great, thank you so much for your help Mia. I appreciate it.", - "UserId": "999-395-3654", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "17f05af3-0d84-4d14-8840-e4bb30f8fd93", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:13:22.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "You're welcome, John. I'm glad I could assist you. Is there anything else I could do for you before we end the call?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fdd89133-2b76-4413-98ce-822273f702ff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-03T08:14:12.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "No, that's all. Thank you again Mia, have a great day!", - "UserId": "999-395-3654", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b0fb2bc1-6e72-4155-8579-158feced27b9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-03T08:15:56.4540769-05:00", - "ConversationId": "80cc16c5-c9bc-4b5d-a58d-dfa25968e102", - "Value": "You're welcome, John. Have a great day too!", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-03T08:04:02.4540769-05:00", - "EndTime": "2024-04-03T08:15:56.4540769-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Mia Robinson speaking. How may I assist you today?Hi Mia, my name is John Smith and I recently had a flight with your agency. Unfortunately, the flight was delayed and I want to complain about it.I'm sorry to hear that, John. May I have your flight details so I can check it on my end?Yes, sure. I had a flight from New York to Los Angeles on July 10th with Delta Airlines, flight number DL125, departure time was 5:30 pm.Thank you for the details, John. I'm seeing here that there was a mechanical issue that caused the delay. I apologize for the inconvenience that it caused you. Is there anything else I could do to assist you?No, that's alright. Actually, I wanted to compliment your service on the hotel reservation that was made for me. I stayed at the Hilton hotel in LA and it was a very pleasant experience. The reservation number was 123456 and the date was July 10th to 14th.Thank you so much for your compliment, John. I'm glad to hear that you enjoyed your stay at the Hilton hotel. I'll make sure to document the specific details of the compliment and pass it on to the appropriate department. As a token of our appreciation, I would like to offer you a complimentary discount for your next travel booking with us. Would that be of interest to you?That sounds great, thank you so much for your help Mia. I appreciate it.You're welcome, John. I'm glad I could assist you. Is there anything else I could do for you before we end the call?No, that's all. Thank you again Mia, have a great day!You're welcome, John. Have a great day too!", - "Merged_content_user": "Hi Mia, my name is John Smith and I recently had a flight with your agency. Unfortunately, the flight was delayed and I want to complain about it.Yes, sure. I had a flight from New York to Los Angeles on July 10th with Delta Airlines, flight number DL125, departure time was 5:30 pm.No, that's alright. Actually, I wanted to compliment your service on the hotel reservation that was made for me. I stayed at the Hilton hotel in LA and it was a very pleasant experience. The reservation number was 123456 and the date was July 10th to 14th.That sounds great, thank you so much for your help Mia. I appreciate it.No, that's all. Thank you again Mia, have a great day!", - "Merged_content_agent": "Thank you for calling our travel agency, this is Mia Robinson speaking. How may I assist you today?I'm sorry to hear that, John. May I have your flight details so I can check it on my end?Thank you for the details, John. I'm seeing here that there was a mechanical issue that caused the delay. I apologize for the inconvenience that it caused you. Is there anything else I could do to assist you?Thank you so much for your compliment, John. I'm glad to hear that you enjoyed your stay at the Hilton hotel. I'll make sure to document the specific details of the compliment and pass it on to the appropriate department. As a token of our appreciation, I would like to offer you a complimentary discount for your next travel booking with us. Would that be of interest to you?You're welcome, John. I'm glad I could assist you. Is there anything else I could do for you before we end the call?You're welcome, John. Have a great day too!", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Mia Robinson speaking. How may I assist you today?\nCustomer: Hi Mia, my name is John Smith and I recently had a flight with your agency. Unfortunately, the flight was delayed and I want to complain about it.\nAgent: I'm sorry to hear that, John. May I have your flight details so I can check it on my end?\nCustomer: Yes, sure. I had a flight from New York to Los Angeles on July 10th with Delta Airlines, flight number DL125, departure time was 5:30 pm.\nAgent: Thank you for the details, John. I'm seeing here that there was a mechanical issue that caused the delay. I apologize for the inconvenience that it caused you. Is there anything else I could do to assist you?\nCustomer: No, that's alright. Actually, I wanted to compliment your service on the hotel reservation that was made for me. I stayed at the Hilton hotel in LA and it was a very pleasant experience. The reservation number was 123456 and the date was July 10th to 14th.\nAgent: Thank you so much for your compliment, John. I'm glad to hear that you enjoyed your stay at the Hilton hotel. I'll make sure to document the specific details of the compliment and pass it on to the appropriate department. As a token of our appreciation, I would like to offer you a complimentary discount for your next travel booking with us. Would that be of interest to you?\nCustomer: That sounds great, thank you so much for your help Mia. I appreciate it.\nAgent: You're welcome, John. I'm glad I could assist you. Is there anything else I could do for you before we end the call?\nCustomer: No, that's all. Thank you again Mia, have a great day!\nAgent: You're welcome, John. Have a great day too!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240406120248.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240406120248.json deleted file mode 100644 index 9ddd38ff..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240406120248.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Sophia Moore", - "AgentId": "6SYKT5", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-175-9479", - "Conversation": { - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Messages": [ - { - "Id": "8a0d4908-e4cf-4f39-963a-d8b931baa05d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:03:56.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "Thank you for calling our travel agency, my name is Sophia Moore, how may I assist you today?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2f4d628e-0205-48a5-acda-68005fb440ea", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-06T12:04:02.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "Yes, I want to complain about my recent flight from New York to Los Angeles.", - "UserId": "999-175-9479", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6d162e00-0d10-4529-b79d-4b2cd15392e3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:05:21.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "I'm sorry to hear that, could you please tell me more about the issue you experienced?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4a50425d-5546-4a81-a8c1-9201ee632829", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-06T12:07:20.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "Well, my flight was delayed for over 3 hours with no explanation or compensation. This caused me to miss an important business meeting in LA.", - "UserId": "999-175-9479", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "55bc328d-f65f-4fd0-ab81-957ecb1c5c2a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:07:23.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "972af137-32ec-4c52-b222-9bc37be6bfd7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-06T12:07:27.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "Yes, it was American Airlines flight AA110 departing from JFK airport in New York on May 25th at 9:00am.", - "UserId": "999-175-9479", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4ff46864-b620-4240-b87b-002e913c9cab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:07:45.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "Thank you for that information. Let me check with the airline regarding this issue and see what can be done to address your concerns.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05c3df8a-683f-4cff-957a-8ed4a0696df4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:07:52.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "I'm sorry to inform you that the airline is not offering any compensation at this time. However, I can assist you with finding alternative flights or accommodations to make up for the inconvenience caused.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "551d0b48-2848-4207-b98a-1df234bdbc1e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-06T12:08:06.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "No, that's not good enough. I demand to receive some form of compensation for the delay. This is unacceptable!", - "UserId": "999-175-9479", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "93bc99d0-864d-4c46-8531-ee0e0d5f9fca", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:10:05.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "I apologize for any inconvenience caused, but unfortunately, the airline's policies are outside of our control. However, I am here to assist you with any further travel arrangements you may need.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "556dd6f3-58cd-4c12-9f43-3fd6938a7c65", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-06T12:11:12.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "This is ridiculous, I demand to speak with your supervisor!", - "UserId": "999-175-9479", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c92a6c9-84f6-4d0a-9660-6def46046d9b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-06T12:11:31.0582895-05:00", - "ConversationId": "c8ca9ebb-8c9a-4ff3-9d2f-a0d6102a5e54", - "Value": "I understand your frustration and will transfer you to my supervisor. Thank you for contacting us.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-06T12:02:48.0582895-05:00", - "EndTime": "2024-04-06T12:11:31.0582895-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Sophia Moore, how may I assist you today?Yes, I want to complain about my recent flight from New York to Los Angeles.I'm sorry to hear that, could you please tell me more about the issue you experienced?Well, my flight was delayed for over 3 hours with no explanation or compensation. This caused me to miss an important business meeting in LA.I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?Yes, it was American Airlines flight AA110 departing from JFK airport in New York on May 25th at 9:00am.Thank you for that information. Let me check with the airline regarding this issue and see what can be done to address your concerns.I'm sorry to inform you that the airline is not offering any compensation at this time. However, I can assist you with finding alternative flights or accommodations to make up for the inconvenience caused.No, that's not good enough. I demand to receive some form of compensation for the delay. This is unacceptable!I apologize for any inconvenience caused, but unfortunately, the airline's policies are outside of our control. However, I am here to assist you with any further travel arrangements you may need.This is ridiculous, I demand to speak with your supervisor!I understand your frustration and will transfer you to my supervisor. Thank you for contacting us.", - "Merged_content_user": "Yes, I want to complain about my recent flight from New York to Los Angeles.Well, my flight was delayed for over 3 hours with no explanation or compensation. This caused me to miss an important business meeting in LA.Yes, it was American Airlines flight AA110 departing from JFK airport in New York on May 25th at 9:00am.No, that's not good enough. I demand to receive some form of compensation for the delay. This is unacceptable!This is ridiculous, I demand to speak with your supervisor!", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Sophia Moore, how may I assist you today?I'm sorry to hear that, could you please tell me more about the issue you experienced?I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?Thank you for that information. Let me check with the airline regarding this issue and see what can be done to address your concerns.I'm sorry to inform you that the airline is not offering any compensation at this time. However, I can assist you with finding alternative flights or accommodations to make up for the inconvenience caused.I apologize for any inconvenience caused, but unfortunately, the airline's policies are outside of our control. However, I am here to assist you with any further travel arrangements you may need.I understand your frustration and will transfer you to my supervisor. Thank you for contacting us.", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Sophia Moore, how may I assist you today?\nCustomer: Yes, I want to complain about my recent flight from New York to Los Angeles.\nAgent: I'm sorry to hear that, could you please tell me more about the issue you experienced?\nCustomer: Well, my flight was delayed for over 3 hours with no explanation or compensation. This caused me to miss an important business meeting in LA.\nAgent: I understand how frustrating that can be. Can you please provide me with your flight information so I can look into this for you?\nCustomer: Yes, it was American Airlines flight AA110 departing from JFK airport in New York on May 25th at 9:00am.\nAgent: Thank you for that information. Let me check with the airline regarding this issue and see what can be done to address your concerns.\nAgent: I'm sorry to inform you that the airline is not offering any compensation at this time. However, I can assist you with finding alternative flights or accommodations to make up for the inconvenience caused.\nCustomer: No, that's not good enough. I demand to receive some form of compensation for the delay. This is unacceptable!\nAgent: I apologize for any inconvenience caused, but unfortunately, the airline's policies are outside of our control. However, I am here to assist you with any further travel arrangements you may need.\nCustomer: This is ridiculous, I demand to speak with your supervisor!\nAgent: I understand your frustration and will transfer you to my supervisor. Thank you for contacting us.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240409220335.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240409220335.json deleted file mode 100644 index 2d1cd3b3..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240409220335.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Southwest", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-504-8683", - "Conversation": { - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Messages": [ - { - "Id": "1aa96d39-dcfa-4fb2-ae9d-48e2d1699367", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-09T22:04:34.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "Hello, thank you for contacting our travel agency. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b47e1469-0310-4957-86c5-59e253e7708f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-09T22:04:38.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "Yes hi, my name is John Smith and I am calling because my flight from San Francisco to Atlanta was delayed for 6 hours and I missed my connecting flight to New York.", - "UserId": "999-504-8683", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c8b48a8f-a4c9-46ed-8a1d-8dc712ac5c42", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-09T22:06:27.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "I'm sorry to hear that, Mr. Smith. Can you please provide me with your flight information so I can look into this for you?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e0b8d642-ed76-4c56-b7aa-c96b168f7210", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-09T22:06:36.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "My airline was Delta and the flight number was DL1234, it was supposed to depart from San Francisco at 7:00am on September 15th.", - "UserId": "999-504-8683", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ddc327b7-94f5-4366-9338-1dac273d99b3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-09T22:08:26.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "I see. According to my system, there was a delay due to severe weather conditions. Delta has also confirmed that they provided you with hotel accommodations for the night and re-booked you on the earliest flight to New York the next day. Is that correct?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fa56dce9-2505-4f65-9db6-61849c94da68", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-09T22:08:38.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "Yes, but the hotel they provided was terrible and I had to pay for my own meals. I was also late for an important meeting in New York, which cost me a lot of money. This is unacceptable and I demand compensation!", - "UserId": "999-504-8683", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4fd08076-517b-4a22-aa97-9a9968091bc0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-09T22:08:53.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "I understand your frustration, Mr. Smith. Let me see what I can do for you. Can you please provide me with your reservation number and date for the hotel they provided?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "66f780fd-5099-401c-9e27-feac1145d583", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-09T22:10:40.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "The reservation number was 123456789 and the date was September 15th.", - "UserId": "999-504-8683", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a379f3e5-1c31-4313-b3c6-8049c23ba1ef", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-09T22:11:07.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "Thank you for that information. I will contact Delta and see if they can offer any compensation for the inconvenience you experienced. I will follow up with you by email or phone by the end of the day to let you know the outcome.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b8732139-b8dc-4647-a955-3921749acf78", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-09T22:11:58.1471521-05:00", - "ConversationId": "45cdf3c0-7ec1-4368-b5cd-66ef08bf71d8", - "Value": "Finally, someone is taking my complaint seriously. Thank you for your help.", - "UserId": "999-504-8683", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-09T22:03:35.1471521-05:00", - "EndTime": "2024-04-09T22:11:58.1471521-05:00", - "Merged_content": "Hello, thank you for contacting our travel agency. How may I assist you today?Yes hi, my name is John Smith and I am calling because my flight from San Francisco to Atlanta was delayed for 6 hours and I missed my connecting flight to New York.I'm sorry to hear that, Mr. Smith. Can you please provide me with your flight information so I can look into this for you?My airline was Delta and the flight number was DL1234, it was supposed to depart from San Francisco at 7:00am on September 15th.I see. According to my system, there was a delay due to severe weather conditions. Delta has also confirmed that they provided you with hotel accommodations for the night and re-booked you on the earliest flight to New York the next day. Is that correct?Yes, but the hotel they provided was terrible and I had to pay for my own meals. I was also late for an important meeting in New York, which cost me a lot of money. This is unacceptable and I demand compensation!I understand your frustration, Mr. Smith. Let me see what I can do for you. Can you please provide me with your reservation number and date for the hotel they provided?The reservation number was 123456789 and the date was September 15th.Thank you for that information. I will contact Delta and see if they can offer any compensation for the inconvenience you experienced. I will follow up with you by email or phone by the end of the day to let you know the outcome.Finally, someone is taking my complaint seriously. Thank you for your help.", - "Merged_content_user": "Yes hi, my name is John Smith and I am calling because my flight from San Francisco to Atlanta was delayed for 6 hours and I missed my connecting flight to New York.My airline was Delta and the flight number was DL1234, it was supposed to depart from San Francisco at 7:00am on September 15th.Yes, but the hotel they provided was terrible and I had to pay for my own meals. I was also late for an important meeting in New York, which cost me a lot of money. This is unacceptable and I demand compensation!The reservation number was 123456789 and the date was September 15th.Finally, someone is taking my complaint seriously. Thank you for your help.", - "Merged_content_agent": "Hello, thank you for contacting our travel agency. How may I assist you today?I'm sorry to hear that, Mr. Smith. Can you please provide me with your flight information so I can look into this for you?I see. According to my system, there was a delay due to severe weather conditions. Delta has also confirmed that they provided you with hotel accommodations for the night and re-booked you on the earliest flight to New York the next day. Is that correct?I understand your frustration, Mr. Smith. Let me see what I can do for you. Can you please provide me with your reservation number and date for the hotel they provided?Thank you for that information. I will contact Delta and see if they can offer any compensation for the inconvenience you experienced. I will follow up with you by email or phone by the end of the day to let you know the outcome.", - "Full_conversation": "Agent: Hello, thank you for contacting our travel agency. How may I assist you today?\nCustomer: Yes hi, my name is John Smith and I am calling because my flight from San Francisco to Atlanta was delayed for 6 hours and I missed my connecting flight to New York.\nAgent: I'm sorry to hear that, Mr. Smith. Can you please provide me with your flight information so I can look into this for you?\nCustomer: My airline was Delta and the flight number was DL1234, it was supposed to depart from San Francisco at 7:00am on September 15th.\nAgent: I see. According to my system, there was a delay due to severe weather conditions. Delta has also confirmed that they provided you with hotel accommodations for the night and re-booked you on the earliest flight to New York the next day. Is that correct?\nCustomer: Yes, but the hotel they provided was terrible and I had to pay for my own meals. I was also late for an important meeting in New York, which cost me a lot of money. This is unacceptable and I demand compensation!\nAgent: I understand your frustration, Mr. Smith. Let me see what I can do for you. Can you please provide me with your reservation number and date for the hotel they provided?\nCustomer: The reservation number was 123456789 and the date was September 15th.\nAgent: Thank you for that information. I will contact Delta and see if they can offer any compensation for the inconvenience you experienced. I will follow up with you by email or phone by the end of the day to let you know the outcome.\nCustomer: Finally, someone is taking my complaint seriously. Thank you for your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416000355.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416000355.json deleted file mode 100644 index ae6f8819..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416000355.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Isabella Taylor", - "AgentId": "1OWZ1U", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-486-4093", - "Conversation": { - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Messages": [ - { - "Id": "e0f46bd9-f716-4cf1-a62c-9942dc417bb5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T00:04:36.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "Thank you for calling the travel agency, this is Isabella. How may I assist you today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d718d846-82de-4afc-9854-25a766f373d4", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T00:04:59.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "Yes, I'm calling because I had a flight delay that caused me to miss my connecting flight. And now I'm stuck in a hotel room with no transportation to get to my destination.", - "UserId": "999-486-4093", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bef80ffd-abb6-4a6e-911a-8208e5bfb4b5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T00:05:56.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "I'm so sorry to hear that. Can I have your name and booking number please?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "70568648-9791-4832-9efe-82653cad4613", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T00:06:43.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "My name is John Smith and my booking number is 123456789. My origin city was Chicago and my destination is New York City.", - "UserId": "999-486-4093", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a005e2e3-7f4c-497a-b45d-bf6aae0556ee", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T00:08:00.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "Thank you for that information, John. I apologize for any inconvenience this delay has caused you. Let me check on your flight status and see what I can do to help.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4efaf68c-4dba-4e34-81db-132303afb530", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T00:08:26.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "It's been over 24 hours now and I'm still not on another flight. I can't believe how terrible your service has been.", - "UserId": "999-486-4093", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "316a8e1e-ab3e-4b03-aa1a-354e5391838f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T00:08:32.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "I understand your frustration, John. I will do my best to assist you and get you to your destination as soon as possible. Please bear with me while I look into this further for you.", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "038b5ab2-0ab7-4681-9a66-5508ae07b896", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T00:09:20.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "I've been waiting for hours on hold and I haven't received any updates. This is completely unacceptable!", - "UserId": "999-486-4093", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c5db917-97d2-4fe7-ad71-f0fc5e9b8a59", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T00:10:36.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "I apologize for any inconvenience this has caused you, John. I will do my best to expedite the process and get you the information you need. In the meantime, is there anything else I can help you with?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1f40f024-ce64-48b0-be6a-6a148683a9bf", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T00:12:09.4803847-05:00", - "ConversationId": "f1213c4a-d78c-4e0c-ac34-62da09533899", - "Value": "No, I just want to get to my destination. This has been a nightmare!", - "UserId": "999-486-4093", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-16T00:03:55.4803847-05:00", - "EndTime": "2024-04-16T00:12:09.4803847-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Isabella. How may I assist you today?Yes, I'm calling because I had a flight delay that caused me to miss my connecting flight. And now I'm stuck in a hotel room with no transportation to get to my destination.I'm so sorry to hear that. Can I have your name and booking number please?My name is John Smith and my booking number is 123456789. My origin city was Chicago and my destination is New York City.Thank you for that information, John. I apologize for any inconvenience this delay has caused you. Let me check on your flight status and see what I can do to help.It's been over 24 hours now and I'm still not on another flight. I can't believe how terrible your service has been.I understand your frustration, John. I will do my best to assist you and get you to your destination as soon as possible. Please bear with me while I look into this further for you.I've been waiting for hours on hold and I haven't received any updates. This is completely unacceptable!I apologize for any inconvenience this has caused you, John. I will do my best to expedite the process and get you the information you need. In the meantime, is there anything else I can help you with?No, I just want to get to my destination. This has been a nightmare!", - "Merged_content_user": "Yes, I'm calling because I had a flight delay that caused me to miss my connecting flight. And now I'm stuck in a hotel room with no transportation to get to my destination.My name is John Smith and my booking number is 123456789. My origin city was Chicago and my destination is New York City.It's been over 24 hours now and I'm still not on another flight. I can't believe how terrible your service has been.I've been waiting for hours on hold and I haven't received any updates. This is completely unacceptable!No, I just want to get to my destination. This has been a nightmare!", - "Merged_content_agent": "Thank you for calling the travel agency, this is Isabella. How may I assist you today?I'm so sorry to hear that. Can I have your name and booking number please?Thank you for that information, John. I apologize for any inconvenience this delay has caused you. Let me check on your flight status and see what I can do to help.I understand your frustration, John. I will do my best to assist you and get you to your destination as soon as possible. Please bear with me while I look into this further for you.I apologize for any inconvenience this has caused you, John. I will do my best to expedite the process and get you the information you need. In the meantime, is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Isabella. How may I assist you today?\nCustomer: Yes, I'm calling because I had a flight delay that caused me to miss my connecting flight. And now I'm stuck in a hotel room with no transportation to get to my destination.\nAgent: I'm so sorry to hear that. Can I have your name and booking number please?\nCustomer: My name is John Smith and my booking number is 123456789. My origin city was Chicago and my destination is New York City.\nAgent: Thank you for that information, John. I apologize for any inconvenience this delay has caused you. Let me check on your flight status and see what I can do to help.\nCustomer: It's been over 24 hours now and I'm still not on another flight. I can't believe how terrible your service has been.\nAgent: I understand your frustration, John. I will do my best to assist you and get you to your destination as soon as possible. Please bear with me while I look into this further for you.\nCustomer: I've been waiting for hours on hold and I haven't received any updates. This is completely unacceptable!\nAgent: I apologize for any inconvenience this has caused you, John. I will do my best to expedite the process and get you the information you need. In the meantime, is there anything else I can help you with?\nCustomer: No, I just want to get to my destination. This has been a nightmare!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416090304.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416090304.json deleted file mode 100644 index 53160203..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240416090304.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-657-8998", - "Conversation": { - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Messages": [ - { - "Id": "01ed9f06-8aa6-4c37-9cb3-f1b242171842", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T09:03:31.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "Thank you for calling Travel Agency, my name is Liam Johnson, how may I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "45483e90-4211-4635-b7e3-e9b671ba8979", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T09:04:26.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "Yes, hi Liam. My name is Jane Smith. I recently traveled from New York City to Los Angeles on June 18th with American Airlines. Unfortunately, my flight was delayed for over 3 hours and it really put a damper on my trip. I'm calling to complain about the experience.", - "UserId": "999-657-8998", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "260641ec-d865-4560-8400-cbc786361e83", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T09:04:38.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "I'm sorry to hear that Jane. I definitely understand how frustrating that can be. Can you please provide me with your flight number and departure time?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "23e039fa-ecf8-4f2a-b599-2f79dce618a9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T09:06:15.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "Yes, my flight number was AA252 and it was scheduled to depart at 8:30 AM from JFK Airport in New York City.", - "UserId": "999-657-8998", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3826f05b-07ff-4350-8c32-16a53b727853", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T09:07:17.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "Thank you, Jane. I see that the flight was delayed due to technical issues with the plane. Unfortunately, these things happen and are out of our control. However, I can provide you with a complimentary one-night stay at the Hilton Hotel in Los Angeles as a gesture of goodwill. Would that be of some help?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e2dce9d2-3a38-4a16-aa00-c923c7332f08", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T09:08:32.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "I suppose that would help a bit. What's the reservation number and date?", - "UserId": "999-657-8998", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2e69580f-a14b-4b85-b01c-9c9c6f8f2ebc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T09:09:20.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "The reservation number is 123456789 and the date of your stay will be June 20th. Is there anything else I can assist you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6bbfdb1f-c220-46aa-85c5-2e6b7f5f12f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T09:10:20.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "No, that's all. Thank you for the hotel stay, Liam.", - "UserId": "999-657-8998", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "691fd332-980f-4b9c-a978-c3844bd7bd8f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T09:11:41.6834898-05:00", - "ConversationId": "4f88a973-e4a7-4811-a7b0-de9409034c38", - "Value": "You're very welcome, Jane. We apologize for the inconvenience and hope you have a pleasant stay at the Hilton Hotel. Thank you for choosing Travel Agency.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-16T09:03:04.6834898-05:00", - "EndTime": "2024-04-16T09:11:41.6834898-05:00", - "Merged_content": "Thank you for calling Travel Agency, my name is Liam Johnson, how may I assist you today?Yes, hi Liam. My name is Jane Smith. I recently traveled from New York City to Los Angeles on June 18th with American Airlines. Unfortunately, my flight was delayed for over 3 hours and it really put a damper on my trip. I'm calling to complain about the experience.I'm sorry to hear that Jane. I definitely understand how frustrating that can be. Can you please provide me with your flight number and departure time?Yes, my flight number was AA252 and it was scheduled to depart at 8:30 AM from JFK Airport in New York City.Thank you, Jane. I see that the flight was delayed due to technical issues with the plane. Unfortunately, these things happen and are out of our control. However, I can provide you with a complimentary one-night stay at the Hilton Hotel in Los Angeles as a gesture of goodwill. Would that be of some help?I suppose that would help a bit. What's the reservation number and date?The reservation number is 123456789 and the date of your stay will be June 20th. Is there anything else I can assist you with?No, that's all. Thank you for the hotel stay, Liam.You're very welcome, Jane. We apologize for the inconvenience and hope you have a pleasant stay at the Hilton Hotel. Thank you for choosing Travel Agency.", - "Merged_content_user": "Yes, hi Liam. My name is Jane Smith. I recently traveled from New York City to Los Angeles on June 18th with American Airlines. Unfortunately, my flight was delayed for over 3 hours and it really put a damper on my trip. I'm calling to complain about the experience.Yes, my flight number was AA252 and it was scheduled to depart at 8:30 AM from JFK Airport in New York City.I suppose that would help a bit. What's the reservation number and date?No, that's all. Thank you for the hotel stay, Liam.", - "Merged_content_agent": "Thank you for calling Travel Agency, my name is Liam Johnson, how may I assist you today?I'm sorry to hear that Jane. I definitely understand how frustrating that can be. Can you please provide me with your flight number and departure time?Thank you, Jane. I see that the flight was delayed due to technical issues with the plane. Unfortunately, these things happen and are out of our control. However, I can provide you with a complimentary one-night stay at the Hilton Hotel in Los Angeles as a gesture of goodwill. Would that be of some help?The reservation number is 123456789 and the date of your stay will be June 20th. Is there anything else I can assist you with?You're very welcome, Jane. We apologize for the inconvenience and hope you have a pleasant stay at the Hilton Hotel. Thank you for choosing Travel Agency.", - "Full_conversation": "Agent: Thank you for calling Travel Agency, my name is Liam Johnson, how may I assist you today?\nCustomer: Yes, hi Liam. My name is Jane Smith. I recently traveled from New York City to Los Angeles on June 18th with American Airlines. Unfortunately, my flight was delayed for over 3 hours and it really put a damper on my trip. I'm calling to complain about the experience.\nAgent: I'm sorry to hear that Jane. I definitely understand how frustrating that can be. Can you please provide me with your flight number and departure time?\nCustomer: Yes, my flight number was AA252 and it was scheduled to depart at 8:30 AM from JFK Airport in New York City.\nAgent: Thank you, Jane. I see that the flight was delayed due to technical issues with the plane. Unfortunately, these things happen and are out of our control. However, I can provide you with a complimentary one-night stay at the Hilton Hotel in Los Angeles as a gesture of goodwill. Would that be of some help?\nCustomer: I suppose that would help a bit. What's the reservation number and date?\nAgent: The reservation number is 123456789 and the date of your stay will be June 20th. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for the hotel stay, Liam.\nAgent: You're very welcome, Jane. We apologize for the inconvenience and hope you have a pleasant stay at the Hilton Hotel. Thank you for choosing Travel Agency.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240424110258.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240424110258.json deleted file mode 100644 index 39bb78e2..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240424110258.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-261-3007", - "Conversation": { - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Messages": [ - { - "Id": "14fbc025-f7c2-4774-94d3-9818d2ba27d0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:04:24.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Thank you for calling XYZ Travel Agency. My name is Liam Johnson. How may I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "20b05e65-de4a-4951-8396-0b36e628ae98", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:06:02.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Hi Liam, my name is Jane Smith. I have an issue with my travel plans. My flight from New York to Los Angeles was delayed by 3 hours and it caused me to miss an important meeting. I am really frustrated and disappointed with the service.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1b14d7a7-4a99-45c0-964c-d45e9667bfe3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:07:29.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "I'm sorry to hear that Jane. I completely understand how frustrating that can be. May I have your reservation number please?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4c1f3845-6417-4cee-9be6-59a60309f475", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:09:10.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Sure, it's R123456. My flight was with American Airlines, flight number AA123, and the departure date was June 10th at 9:30am.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "971f53f0-f85a-4a1f-b740-8c8b73514839", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:10:47.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Thank you for providing that information. Let me check if there's anything we can do to help with this situation. While I'm checking, can you please tell me more about what happened? Were you offered any compensation or assistance?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "970698af-a5bc-4adf-b3e7-62fc472bd386", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:10:57.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "No, I wasn't offered anything. The airline staff just said that there was a technical issue with the plane and that we had to wait for a replacement. We ended up waiting for 3 hours and by the time we landed, I had missed my meeting.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7f8c3924-992e-4cc5-8c8a-82efb02dd45f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:12:42.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "I'm sorry to hear that. I apologize for the inconvenience caused. Unfortunately, flight delays are common and sometimes out of our control. However, I will do my best to find a suitable solution for you. Can you please hold for a moment while I check with American Airlines?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c245cbc4-0d09-4b66-bb6b-c74bfa50f3f9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:12:48.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Sure, I'll hold.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fc3928d2-333a-4688-a7b7-32619399e7ba", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:14:16.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Thank you for holding, Jane. I have spoken to American Airlines and unfortunately, they are unable to offer any compensation or assistance for this delay as it was due to technical issues which are beyond their control. However, they have advised us to contact them directly to submit a complaint and they will review it on a case-by-case basis. I can provide you with their contact information if you would like?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0618a82a-e369-40be-96ff-a7bbc3558986", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:15:52.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Yes, please. That would be helpful.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2df9d232-94d4-44b7-b8de-ccb665f32142", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:16:56.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "Sure, please write down this number: 1-800-433-7300. This is the customer service number for American Airlines. You can call them and explain the situation to see if they can offer any assistance or compensation. Is there anything else that I can help you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8fbaa67e-1bbb-4008-bd97-5013e9c3e365", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T11:18:06.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "No, that's all. Thank you, Liam, for your help and for providing me with the contact information for American Airlines.", - "UserId": "999-261-3007", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "03d1c803-3169-4ca9-96a2-518be39cd887", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T11:18:11.459411-05:00", - "ConversationId": "6c50ab8f-6dc8-4bdc-be22-3ee5d55ea4d4", - "Value": "You're welcome, Jane. I'm sorry we couldn't do more to assist you today. I hope you have a better experience with your future travels. Thank you for calling XYZ Travel Agency. Have a great day!", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-24T11:02:58.459411-05:00", - "EndTime": "2024-04-24T11:18:11.459411-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency. My name is Liam Johnson. How may I assist you today?Hi Liam, my name is Jane Smith. I have an issue with my travel plans. My flight from New York to Los Angeles was delayed by 3 hours and it caused me to miss an important meeting. I am really frustrated and disappointed with the service.I'm sorry to hear that Jane. I completely understand how frustrating that can be. May I have your reservation number please?Sure, it's R123456. My flight was with American Airlines, flight number AA123, and the departure date was June 10th at 9:30am.Thank you for providing that information. Let me check if there's anything we can do to help with this situation. While I'm checking, can you please tell me more about what happened? Were you offered any compensation or assistance?No, I wasn't offered anything. The airline staff just said that there was a technical issue with the plane and that we had to wait for a replacement. We ended up waiting for 3 hours and by the time we landed, I had missed my meeting.I'm sorry to hear that. I apologize for the inconvenience caused. Unfortunately, flight delays are common and sometimes out of our control. However, I will do my best to find a suitable solution for you. Can you please hold for a moment while I check with American Airlines?Sure, I'll hold.Thank you for holding, Jane. I have spoken to American Airlines and unfortunately, they are unable to offer any compensation or assistance for this delay as it was due to technical issues which are beyond their control. However, they have advised us to contact them directly to submit a complaint and they will review it on a case-by-case basis. I can provide you with their contact information if you would like?Yes, please. That would be helpful.Sure, please write down this number: 1-800-433-7300. This is the customer service number for American Airlines. You can call them and explain the situation to see if they can offer any assistance or compensation. Is there anything else that I can help you with?No, that's all. Thank you, Liam, for your help and for providing me with the contact information for American Airlines.You're welcome, Jane. I'm sorry we couldn't do more to assist you today. I hope you have a better experience with your future travels. Thank you for calling XYZ Travel Agency. Have a great day!", - "Merged_content_user": "Hi Liam, my name is Jane Smith. I have an issue with my travel plans. My flight from New York to Los Angeles was delayed by 3 hours and it caused me to miss an important meeting. I am really frustrated and disappointed with the service.Sure, it's R123456. My flight was with American Airlines, flight number AA123, and the departure date was June 10th at 9:30am.No, I wasn't offered anything. The airline staff just said that there was a technical issue with the plane and that we had to wait for a replacement. We ended up waiting for 3 hours and by the time we landed, I had missed my meeting.Sure, I'll hold.Yes, please. That would be helpful.No, that's all. Thank you, Liam, for your help and for providing me with the contact information for American Airlines.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency. My name is Liam Johnson. How may I assist you today?I'm sorry to hear that Jane. I completely understand how frustrating that can be. May I have your reservation number please?Thank you for providing that information. Let me check if there's anything we can do to help with this situation. While I'm checking, can you please tell me more about what happened? Were you offered any compensation or assistance?I'm sorry to hear that. I apologize for the inconvenience caused. Unfortunately, flight delays are common and sometimes out of our control. However, I will do my best to find a suitable solution for you. Can you please hold for a moment while I check with American Airlines?Thank you for holding, Jane. I have spoken to American Airlines and unfortunately, they are unable to offer any compensation or assistance for this delay as it was due to technical issues which are beyond their control. However, they have advised us to contact them directly to submit a complaint and they will review it on a case-by-case basis. I can provide you with their contact information if you would like?Sure, please write down this number: 1-800-433-7300. This is the customer service number for American Airlines. You can call them and explain the situation to see if they can offer any assistance or compensation. Is there anything else that I can help you with?You're welcome, Jane. I'm sorry we couldn't do more to assist you today. I hope you have a better experience with your future travels. Thank you for calling XYZ Travel Agency. Have a great day!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency. My name is Liam Johnson. How may I assist you today?\nCustomer: Hi Liam, my name is Jane Smith. I have an issue with my travel plans. My flight from New York to Los Angeles was delayed by 3 hours and it caused me to miss an important meeting. I am really frustrated and disappointed with the service.\nAgent: I'm sorry to hear that Jane. I completely understand how frustrating that can be. May I have your reservation number please?\nCustomer: Sure, it's R123456. My flight was with American Airlines, flight number AA123, and the departure date was June 10th at 9:30am.\nAgent: Thank you for providing that information. Let me check if there's anything we can do to help with this situation. While I'm checking, can you please tell me more about what happened? Were you offered any compensation or assistance?\nCustomer: No, I wasn't offered anything. The airline staff just said that there was a technical issue with the plane and that we had to wait for a replacement. We ended up waiting for 3 hours and by the time we landed, I had missed my meeting.\nAgent: I'm sorry to hear that. I apologize for the inconvenience caused. Unfortunately, flight delays are common and sometimes out of our control. However, I will do my best to find a suitable solution for you. Can you please hold for a moment while I check with American Airlines?\nCustomer: Sure, I'll hold.\nAgent: Thank you for holding, Jane. I have spoken to American Airlines and unfortunately, they are unable to offer any compensation or assistance for this delay as it was due to technical issues which are beyond their control. However, they have advised us to contact them directly to submit a complaint and they will review it on a case-by-case basis. I can provide you with their contact information if you would like?\nCustomer: Yes, please. That would be helpful.\nAgent: Sure, please write down this number: 1-800-433-7300. This is the customer service number for American Airlines. You can call them and explain the situation to see if they can offer any assistance or compensation. Is there anything else that I can help you with?\nCustomer: No, that's all. Thank you, Liam, for your help and for providing me with the contact information for American Airlines.\nAgent: You're welcome, Jane. I'm sorry we couldn't do more to assist you today. I hope you have a better experience with your future travels. Thank you for calling XYZ Travel Agency. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240515040322.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240515040322.json deleted file mode 100644 index 60e10c96..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240515040322.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Mason White", - "AgentId": "QLUD5I", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-124-6280", - "Conversation": { - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Messages": [ - { - "Id": "c9aadf87-02c5-4bf4-ac10-caf60e7750e2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T04:03:30.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "Thank you for calling the travel agency, this is Mason. How may I assist you today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ae2c485f-509c-431b-96b8-954f1c8c2b7f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T04:03:48.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "Yes, I need to speak to someone about my recent trip to Miami. My flight was delayed and it caused a lot of problems with my schedule.", - "UserId": "999-124-6280", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "20391af5-f006-4145-b47d-c1e4ba270ce3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T04:04:28.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "I'm sorry to hear that. Can you please provide me with your name and reservation number so I can look up your itinerary?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2c541e3b-4fab-42af-8568-001d663e7f8f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T04:06:15.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "My name is John Smith and my reservation number is ABC123. The flight was with American Airlines, flight number 123, on May 1st at 8am.", - "UserId": "999-124-6280", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "57d952da-417a-4498-ab45-abcf8e0fa894", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T04:07:26.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "Thank you for that information. I see here that your flight was delayed for two hours. I understand that this caused a lot of inconvenience for you. Would you like me to check if there are any available options for compensation or if we can rebook you on a different flight?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "87f131c3-0c27-4fcd-aec5-f0fa1f12897c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T04:08:21.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "No, I just want to complain about the terrible service. I had important meetings to attend and I missed them because of the delay. I want to be compensated for my lost time.", - "UserId": "999-124-6280", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d16ce022-04dd-40b6-b16f-81c8c2367270", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T04:10:18.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "I'm sorry that you feel that way. We always strive to provide the best service possible, but I understand that delays can be frustrating. Would you like me to escalate this to our customer service department, who can better assist you?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9fdf9111-c2fb-47f4-8078-1bb5afa05bb7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T04:11:36.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "No, I don't trust your company anymore. I just want to express my dissatisfaction with the service and warn others not to use your travel agency.", - "UserId": "999-124-6280", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "885ea31e-7364-4709-a312-b855304acc22", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T04:11:43.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "I understand your frustration and I apologize for any inconvenience caused. Is there anything else that I can assist you with today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "edd2db17-4dd1-4e72-8b00-e2987b2e4f50", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T04:13:04.1320335-05:00", - "ConversationId": "ae40e4a9-bb07-4d7d-b836-aed02a3b1f81", - "Value": "No, just make sure that this doesn't happen to anyone else. Goodbye.", - "UserId": "999-124-6280", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-15T04:03:22.1320335-05:00", - "EndTime": "2024-05-15T04:13:04.1320335-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Mason. How may I assist you today?Yes, I need to speak to someone about my recent trip to Miami. My flight was delayed and it caused a lot of problems with my schedule.I'm sorry to hear that. Can you please provide me with your name and reservation number so I can look up your itinerary?My name is John Smith and my reservation number is ABC123. The flight was with American Airlines, flight number 123, on May 1st at 8am.Thank you for that information. I see here that your flight was delayed for two hours. I understand that this caused a lot of inconvenience for you. Would you like me to check if there are any available options for compensation or if we can rebook you on a different flight?No, I just want to complain about the terrible service. I had important meetings to attend and I missed them because of the delay. I want to be compensated for my lost time.I'm sorry that you feel that way. We always strive to provide the best service possible, but I understand that delays can be frustrating. Would you like me to escalate this to our customer service department, who can better assist you?No, I don't trust your company anymore. I just want to express my dissatisfaction with the service and warn others not to use your travel agency.I understand your frustration and I apologize for any inconvenience caused. Is there anything else that I can assist you with today?No, just make sure that this doesn't happen to anyone else. Goodbye.", - "Merged_content_user": "Yes, I need to speak to someone about my recent trip to Miami. My flight was delayed and it caused a lot of problems with my schedule.My name is John Smith and my reservation number is ABC123. The flight was with American Airlines, flight number 123, on May 1st at 8am.No, I just want to complain about the terrible service. I had important meetings to attend and I missed them because of the delay. I want to be compensated for my lost time.No, I don't trust your company anymore. I just want to express my dissatisfaction with the service and warn others not to use your travel agency.No, just make sure that this doesn't happen to anyone else. Goodbye.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Mason. How may I assist you today?I'm sorry to hear that. Can you please provide me with your name and reservation number so I can look up your itinerary?Thank you for that information. I see here that your flight was delayed for two hours. I understand that this caused a lot of inconvenience for you. Would you like me to check if there are any available options for compensation or if we can rebook you on a different flight?I'm sorry that you feel that way. We always strive to provide the best service possible, but I understand that delays can be frustrating. Would you like me to escalate this to our customer service department, who can better assist you?I understand your frustration and I apologize for any inconvenience caused. Is there anything else that I can assist you with today?", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Mason. How may I assist you today?\nCustomer: Yes, I need to speak to someone about my recent trip to Miami. My flight was delayed and it caused a lot of problems with my schedule.\nAgent: I'm sorry to hear that. Can you please provide me with your name and reservation number so I can look up your itinerary?\nCustomer: My name is John Smith and my reservation number is ABC123. The flight was with American Airlines, flight number 123, on May 1st at 8am.\nAgent: Thank you for that information. I see here that your flight was delayed for two hours. I understand that this caused a lot of inconvenience for you. Would you like me to check if there are any available options for compensation or if we can rebook you on a different flight?\nCustomer: No, I just want to complain about the terrible service. I had important meetings to attend and I missed them because of the delay. I want to be compensated for my lost time.\nAgent: I'm sorry that you feel that way. We always strive to provide the best service possible, but I understand that delays can be frustrating. Would you like me to escalate this to our customer service department, who can better assist you?\nCustomer: No, I don't trust your company anymore. I just want to express my dissatisfaction with the service and warn others not to use your travel agency.\nAgent: I understand your frustration and I apologize for any inconvenience caused. Is there anything else that I can assist you with today?\nCustomer: No, just make sure that this doesn't happen to anyone else. Goodbye.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240520210235.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240520210235.json deleted file mode 100644 index 9e310726..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240520210235.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Sophia Moore", - "AgentId": "6SYKT5", - "Team": "Southwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Complaints", - "CallerID": "999-300-8988", - "Conversation": { - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Messages": [ - { - "Id": "205d1bfb-28e2-4bc2-a907-90da92a857e6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:03:07.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "Thank you for calling ABC Travel. This is Sophia Moore. How may I assist you?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e372c621-40a6-4540-853f-cd224a9d4331", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:03:14.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "Yes, I need to discuss my recent trip from New York to Los Angeles. My flight was delayed for over 4 hours and caused me a lot of inconvenience.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f804a8e6-f27f-4c93-ad1d-8e5816aadef9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:04:19.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I'm sorry to hear that. Can you please provide me with your flight information?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a7918bcc-e21c-4fb2-9af2-f2d69b40ed0b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:04:53.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "Yes, I was flying on American Airlines flight AA102 on January 10th at 10:00am from JFK to LAX.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2466adc2-0082-4dcd-8121-e7dd3904bfc7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:06:37.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I see, I apologize for the inconvenience caused. May I know the reason for the delay?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "02fefbeb-14e4-4bb4-a92c-c72e16dbd8b8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:07:16.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I was not given any reason for the delay and I also had to wait for my luggage for over an hour.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "00844886-568b-4e1d-bd56-b51c111d52f5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:08:40.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I understand your frustration. As a travel agency, we do not have control over airline schedules or delays. However, I can assist you in filing a complaint with the airline and trying to get you some compensation.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9aa96539-ee26-4090-9b54-2d44a7339ac8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:09:21.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "That's not enough for me. I demand a full refund and compensation for the inconvenience and stress caused.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0c7a4231-81c7-4d06-a5db-87638ed0c298", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:11:10.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I understand your frustration, but as a travel agency, we do not have the authority to issue refunds. However, I will try my best to escalate this issue to the airline and see if they can issue any compensation.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "173cc88b-ee39-4679-bf05-38876dcec80c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:11:35.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I am extremely disappointed with your service and will be taking my business elsewhere in the future.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd8c28a2-e47e-466a-b4da-df788f6c3616", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-20T21:12:23.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "I'm sorry to hear that. Is there anything else I can assist you with?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62f7d8a6-796d-44cc-9bc1-746d30d77bff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-20T21:12:40.1427008-05:00", - "ConversationId": "fac1143b-d92e-4651-80ff-f391b6a6fec7", - "Value": "No, that's all.", - "UserId": "999-300-8988", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-20T21:02:35.1427008-05:00", - "EndTime": "2024-05-20T21:12:40.1427008-05:00", - "Merged_content": "Thank you for calling ABC Travel. This is Sophia Moore. How may I assist you?Yes, I need to discuss my recent trip from New York to Los Angeles. My flight was delayed for over 4 hours and caused me a lot of inconvenience.I'm sorry to hear that. Can you please provide me with your flight information?Yes, I was flying on American Airlines flight AA102 on January 10th at 10:00am from JFK to LAX.I see, I apologize for the inconvenience caused. May I know the reason for the delay?I was not given any reason for the delay and I also had to wait for my luggage for over an hour.I understand your frustration. As a travel agency, we do not have control over airline schedules or delays. However, I can assist you in filing a complaint with the airline and trying to get you some compensation.That's not enough for me. I demand a full refund and compensation for the inconvenience and stress caused.I understand your frustration, but as a travel agency, we do not have the authority to issue refunds. However, I will try my best to escalate this issue to the airline and see if they can issue any compensation.I am extremely disappointed with your service and will be taking my business elsewhere in the future.I'm sorry to hear that. Is there anything else I can assist you with?No, that's all.", - "Merged_content_user": "Yes, I need to discuss my recent trip from New York to Los Angeles. My flight was delayed for over 4 hours and caused me a lot of inconvenience.Yes, I was flying on American Airlines flight AA102 on January 10th at 10:00am from JFK to LAX.I was not given any reason for the delay and I also had to wait for my luggage for over an hour.That's not enough for me. I demand a full refund and compensation for the inconvenience and stress caused.I am extremely disappointed with your service and will be taking my business elsewhere in the future.No, that's all.", - "Merged_content_agent": "Thank you for calling ABC Travel. This is Sophia Moore. How may I assist you?I'm sorry to hear that. Can you please provide me with your flight information?I see, I apologize for the inconvenience caused. May I know the reason for the delay?I understand your frustration. As a travel agency, we do not have control over airline schedules or delays. However, I can assist you in filing a complaint with the airline and trying to get you some compensation.I understand your frustration, but as a travel agency, we do not have the authority to issue refunds. However, I will try my best to escalate this issue to the airline and see if they can issue any compensation.I'm sorry to hear that. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling ABC Travel. This is Sophia Moore. How may I assist you?\nCustomer: Yes, I need to discuss my recent trip from New York to Los Angeles. My flight was delayed for over 4 hours and caused me a lot of inconvenience.\nAgent: I'm sorry to hear that. Can you please provide me with your flight information?\nCustomer: Yes, I was flying on American Airlines flight AA102 on January 10th at 10:00am from JFK to LAX.\nAgent: I see, I apologize for the inconvenience caused. May I know the reason for the delay?\nCustomer: I was not given any reason for the delay and I also had to wait for my luggage for over an hour.\nAgent: I understand your frustration. As a travel agency, we do not have control over airline schedules or delays. However, I can assist you in filing a complaint with the airline and trying to get you some compensation.\nCustomer: That's not enough for me. I demand a full refund and compensation for the inconvenience and stress caused.\nAgent: I understand your frustration, but as a travel agency, we do not have the authority to issue refunds. However, I will try my best to escalate this issue to the airline and see if they can issue any compensation.\nCustomer: I am extremely disappointed with your service and will be taking my business elsewhere in the future.\nAgent: I'm sorry to hear that. Is there anything else I can assist you with?\nCustomer: No, that's all.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240530120349.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240530120349.json deleted file mode 100644 index 200ea72a..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240530120349.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Sebastian Harris", - "AgentId": "Z82TOA", - "Team": "Midwest", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-856-4611", - "Conversation": { - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Messages": [ - { - "Id": "aa0e494c-0b59-4677-b94d-537094417f54", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:04:18.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Thank you for contacting our travel agency, my name is Sebastian Harris. How may I assist you today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "426ffd16-fd87-4ab4-9de0-170fc1cce8f1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:05:25.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "I am calling because my flight to New York was delayed for several hours and I missed an important business meeting. This is unacceptable and I want to know what your company will do to make things right.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d7ede220-39b8-44f5-bef6-af8b123414ea", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:06:00.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "I'm sorry to hear about the delay and the inconvenience it caused, may I have your full name and booking reservation number please?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6741e62e-7761-443c-a5b0-5d637858c644", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:07:58.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "My name is John Smith and my booking reservation number is 1234. I was supposed to depart from Chicago at 7 am on August 10th with American Airlines.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "99db9c3a-6899-4e95-95fc-c0c34232f2c4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:09:41.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Thank you for that information, Mr. Smith. I apologize for the inconvenience due to the delay. Unfortunately, airlines sometimes experience unexpected developments that can cause delays or cancellations. However, we will do our best to assist you with any compensation that may be available to you. May I place you on hold momentarily while I investigate your options?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e774b869-85ae-4a6a-a8ca-fed93dec8338", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:10:47.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Fine.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1219524-9e96-4bcf-aa3a-bd154c3f8fde", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:11:21.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Thank you for waiting, Mr. Smith. According to our records, your flight was delayed due to weather conditions. However, we have verified that you are eligible for compensation in the form of a voucher or refund of the ticket price. We can help you to file a claim with American Airlines to obtain this compensation. Would you like to proceed with the process now?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3ea67bce-2e8e-4534-a646-715e88e9aa93", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:13:20.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Finally, some help. Yes, I want to proceed with the claim now.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7487d0d1-c2d2-4e66-ab0e-1b620dfc9d58", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:14:51.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Certainly. I will need information including your flight number, date of travel, and booking reservation number to file the claim. Would you please provide me with them?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fe865596-df2b-40a0-9005-da28cc6a5092", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:16:33.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "The flight number was AA123, the traveling date was August 10th, and the booking number is 1234.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cafec958-20c1-4e88-8687-b238b1dd583f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:17:09.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "Thank you, Mr. Smith. I will process your claim and follow up with you via email within 24 hours. Is there anything else you would like to discuss?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "29b897be-5d44-4c99-aaf0-a2a3b73a8769", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-30T12:18:57.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "No, that's all. Thank you for your help.", - "UserId": "999-856-4611", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "60e4967b-4dfc-4d6f-a0e5-5fc681e9ab53", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-30T12:20:25.8364255-05:00", - "ConversationId": "dd8990f2-9546-4b33-8e3c-9905f84fc79a", - "Value": "You're welcome, Mr. Smith. I apologize again for the inconvenience and hope that we can assist you with any future travel needs. Have a good day.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-30T12:03:49.8364255-05:00", - "EndTime": "2024-05-30T12:20:25.8364255-05:00", - "Merged_content": "Thank you for contacting our travel agency, my name is Sebastian Harris. How may I assist you today?I am calling because my flight to New York was delayed for several hours and I missed an important business meeting. This is unacceptable and I want to know what your company will do to make things right.I'm sorry to hear about the delay and the inconvenience it caused, may I have your full name and booking reservation number please?My name is John Smith and my booking reservation number is 1234. I was supposed to depart from Chicago at 7 am on August 10th with American Airlines.Thank you for that information, Mr. Smith. I apologize for the inconvenience due to the delay. Unfortunately, airlines sometimes experience unexpected developments that can cause delays or cancellations. However, we will do our best to assist you with any compensation that may be available to you. May I place you on hold momentarily while I investigate your options?Fine.Thank you for waiting, Mr. Smith. According to our records, your flight was delayed due to weather conditions. However, we have verified that you are eligible for compensation in the form of a voucher or refund of the ticket price. We can help you to file a claim with American Airlines to obtain this compensation. Would you like to proceed with the process now?Finally, some help. Yes, I want to proceed with the claim now.Certainly. I will need information including your flight number, date of travel, and booking reservation number to file the claim. Would you please provide me with them?The flight number was AA123, the traveling date was August 10th, and the booking number is 1234.Thank you, Mr. Smith. I will process your claim and follow up with you via email within 24 hours. Is there anything else you would like to discuss?No, that's all. Thank you for your help.You're welcome, Mr. Smith. I apologize again for the inconvenience and hope that we can assist you with any future travel needs. Have a good day.", - "Merged_content_user": "I am calling because my flight to New York was delayed for several hours and I missed an important business meeting. This is unacceptable and I want to know what your company will do to make things right.My name is John Smith and my booking reservation number is 1234. I was supposed to depart from Chicago at 7 am on August 10th with American Airlines.Fine.Finally, some help. Yes, I want to proceed with the claim now.The flight number was AA123, the traveling date was August 10th, and the booking number is 1234.No, that's all. Thank you for your help.", - "Merged_content_agent": "Thank you for contacting our travel agency, my name is Sebastian Harris. How may I assist you today?I'm sorry to hear about the delay and the inconvenience it caused, may I have your full name and booking reservation number please?Thank you for that information, Mr. Smith. I apologize for the inconvenience due to the delay. Unfortunately, airlines sometimes experience unexpected developments that can cause delays or cancellations. However, we will do our best to assist you with any compensation that may be available to you. May I place you on hold momentarily while I investigate your options?Thank you for waiting, Mr. Smith. According to our records, your flight was delayed due to weather conditions. However, we have verified that you are eligible for compensation in the form of a voucher or refund of the ticket price. We can help you to file a claim with American Airlines to obtain this compensation. Would you like to proceed with the process now?Certainly. I will need information including your flight number, date of travel, and booking reservation number to file the claim. Would you please provide me with them?Thank you, Mr. Smith. I will process your claim and follow up with you via email within 24 hours. Is there anything else you would like to discuss?You're welcome, Mr. Smith. I apologize again for the inconvenience and hope that we can assist you with any future travel needs. Have a good day.", - "Full_conversation": "Agent: Thank you for contacting our travel agency, my name is Sebastian Harris. How may I assist you today?\nCustomer: I am calling because my flight to New York was delayed for several hours and I missed an important business meeting. This is unacceptable and I want to know what your company will do to make things right.\nAgent: I'm sorry to hear about the delay and the inconvenience it caused, may I have your full name and booking reservation number please?\nCustomer: My name is John Smith and my booking reservation number is 1234. I was supposed to depart from Chicago at 7 am on August 10th with American Airlines.\nAgent: Thank you for that information, Mr. Smith. I apologize for the inconvenience due to the delay. Unfortunately, airlines sometimes experience unexpected developments that can cause delays or cancellations. However, we will do our best to assist you with any compensation that may be available to you. May I place you on hold momentarily while I investigate your options?\nCustomer: Fine.\nAgent: Thank you for waiting, Mr. Smith. According to our records, your flight was delayed due to weather conditions. However, we have verified that you are eligible for compensation in the form of a voucher or refund of the ticket price. We can help you to file a claim with American Airlines to obtain this compensation. Would you like to proceed with the process now?\nCustomer: Finally, some help. Yes, I want to proceed with the claim now.\nAgent: Certainly. I will need information including your flight number, date of travel, and booking reservation number to file the claim. Would you please provide me with them?\nCustomer: The flight number was AA123, the traveling date was August 10th, and the booking number is 1234.\nAgent: Thank you, Mr. Smith. I will process your claim and follow up with you via email within 24 hours. Is there anything else you would like to discuss?\nCustomer: No, that's all. Thank you for your help.\nAgent: You're welcome, Mr. Smith. I apologize again for the inconvenience and hope that we can assist you with any future travel needs. Have a good day.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240605170341.json b/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240605170341.json deleted file mode 100644 index 14fb3623..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/flight_delay_20240605170341.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Mia Robinson", - "AgentId": "PKJSZO", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Complaints", - "CallerID": "999-785-1812", - "Conversation": { - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Messages": [ - { - "Id": "41816f36-6659-4c03-8bac-626e65825325", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:04:33.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "Thank you for calling our travel agency. My name is Mia Robinson. How may I assist you?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19090c8b-5573-4010-9166-8c81f29ae186", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:06:05.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "Hi Mia, I'm John Smith. I recently flew from Atlanta to Miami and my flight was delayed by 2 hours. Is there anything you can do to help?", - "UserId": "999-785-1812", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2e3a4f2a-8f7d-4d88-9f2d-54d25a921270", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:07:18.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "I'm sorry to hear that, John. Can you please provide me with your flight and reservation details?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "311b0eec-3e9e-444c-bb03-ff229725334f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:07:36.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "Sure, my airline was Delta and the flight number was DL123. The departure date was February 10th at 3pm. My reservation number is 456XYZ.", - "UserId": "999-785-1812", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "40734e30-1220-4f7e-bebb-f1e2efa11ac4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:09:21.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "Thank you for providing me with that information, John. I apologize for the inconvenience caused by the delay. I have checked and unfortunately there are no available flights for a possible rebooking. However, as a token of our apology, we would like to offer you a complimentary upgrade on your next flight with us. Can I please have your email address to send the details?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "88923eb9-d6fd-405a-9a09-42b251af6d44", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:10:05.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "That's very kind of you, Mia. My email address is johnsmith@email.com", - "UserId": "999-785-1812", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9f3ee25d-3457-4e08-9f2b-42455837589e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:10:34.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "Thank you, John. I have noted down your email address and will send you the details shortly. Is there anything else I can assist you with?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "315c29e9-644f-41a1-9ea5-16a3644c6105", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-05T17:11:26.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "No, that's all. Thank you for your help, Mia. I appreciate the complimentary gesture.", - "UserId": "999-785-1812", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0c601e7b-f54c-4019-9c7c-8f9fd40b4cf4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-05T17:13:01.2008117-05:00", - "ConversationId": "a2468261-98b6-4675-b5c5-156f16ae6840", - "Value": "You're welcome, John. Thank you for choosing our travel agency and have a great day!", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-05T17:03:41.2008117-05:00", - "EndTime": "2024-06-05T17:13:01.2008117-05:00", - "Merged_content": "Thank you for calling our travel agency. My name is Mia Robinson. How may I assist you?Hi Mia, I'm John Smith. I recently flew from Atlanta to Miami and my flight was delayed by 2 hours. Is there anything you can do to help?I'm sorry to hear that, John. Can you please provide me with your flight and reservation details?Sure, my airline was Delta and the flight number was DL123. The departure date was February 10th at 3pm. My reservation number is 456XYZ.Thank you for providing me with that information, John. I apologize for the inconvenience caused by the delay. I have checked and unfortunately there are no available flights for a possible rebooking. However, as a token of our apology, we would like to offer you a complimentary upgrade on your next flight with us. Can I please have your email address to send the details?That's very kind of you, Mia. My email address is johnsmith@email.comThank you, John. I have noted down your email address and will send you the details shortly. Is there anything else I can assist you with?No, that's all. Thank you for your help, Mia. I appreciate the complimentary gesture.You're welcome, John. Thank you for choosing our travel agency and have a great day!", - "Merged_content_user": "Hi Mia, I'm John Smith. I recently flew from Atlanta to Miami and my flight was delayed by 2 hours. Is there anything you can do to help?Sure, my airline was Delta and the flight number was DL123. The departure date was February 10th at 3pm. My reservation number is 456XYZ.That's very kind of you, Mia. My email address is johnsmith@email.comNo, that's all. Thank you for your help, Mia. I appreciate the complimentary gesture.", - "Merged_content_agent": "Thank you for calling our travel agency. My name is Mia Robinson. How may I assist you?I'm sorry to hear that, John. Can you please provide me with your flight and reservation details?Thank you for providing me with that information, John. I apologize for the inconvenience caused by the delay. I have checked and unfortunately there are no available flights for a possible rebooking. However, as a token of our apology, we would like to offer you a complimentary upgrade on your next flight with us. Can I please have your email address to send the details?Thank you, John. I have noted down your email address and will send you the details shortly. Is there anything else I can assist you with?You're welcome, John. Thank you for choosing our travel agency and have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency. My name is Mia Robinson. How may I assist you?\nCustomer: Hi Mia, I'm John Smith. I recently flew from Atlanta to Miami and my flight was delayed by 2 hours. Is there anything you can do to help?\nAgent: I'm sorry to hear that, John. Can you please provide me with your flight and reservation details?\nCustomer: Sure, my airline was Delta and the flight number was DL123. The departure date was February 10th at 3pm. My reservation number is 456XYZ.\nAgent: Thank you for providing me with that information, John. I apologize for the inconvenience caused by the delay. I have checked and unfortunately there are no available flights for a possible rebooking. However, as a token of our apology, we would like to offer you a complimentary upgrade on your next flight with us. Can I please have your email address to send the details?\nCustomer: That's very kind of you, Mia. My email address is johnsmith@email.com\nAgent: Thank you, John. I have noted down your email address and will send you the details shortly. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Mia. I appreciate the complimentary gesture.\nAgent: You're welcome, John. Thank you for choosing our travel agency and have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240314182012.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240314182012.json deleted file mode 100644 index 53347a8f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240314182012.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Sebastian Harris", - "AgentId": "Z82TOA", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-464-6415", - "Conversation": { - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Messages": [ - { - "Id": "0418f135-165d-41e6-a592-9dc67fa5f89a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:21:18.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Thank you for calling the travel agency, this is Sebastian Harris speaking. May I have your full name and how may I assist you today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "84c34503-accc-4774-884f-0243f93462e4", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:22:44.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Hi, my name is Sarah Johnson. I am having trouble with your website. I can't seem to navigate through it and book my trip to New York City.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9d0fd456-bf95-4a01-a6db-0f20892bf157", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:24:03.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "I apologize for the inconvenience, Sarah. Let me help you with that. Are you experiencing any specific issues or error messages?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0d2bff28-e179-4264-9017-026905a80942", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:25:59.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Yes, I keep getting an error message when trying to process my payment.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f21f174a-48b5-4709-9d7a-2db846fed4cb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:26:21.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "I see. Let me check on that for you. Can I have your booking reference number and the date of your travel to New York City, please?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "beef1c9f-9a16-48d8-b2c4-2842f1cacfb0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:26:45.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Sure. My reservation number is XYZ123 and my travel date is next Friday, February 11th.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1f9b9053-b243-4a87-8b9d-68e01dcf74c6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:27:14.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Thank you for the information. I will check on that for you. In the meantime, may I also confirm if you have received a booking confirmation email from us?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1b376939-b4fc-42ed-b265-bcb2dce959df", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:27:50.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "No, I have not received any confirmation email from your company.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9560544b-59c1-4ff6-9f5a-5589284504b5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:28:52.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "I apologize for the inconvenience, Sarah. Let me send you the confirmation email right now. Please check your inbox and let me know if you received it.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "50b34036-86eb-4d1d-8bd9-50a733bd02d3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:29:19.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "Thank you, Sebastian. I received the confirmation email. I appreciate your help.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c2d1731e-e54b-4694-9fd4-68884951b068", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:29:43.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "You're welcome, Sarah. I'm glad to have been of help. Is there anything else you need assistance with today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bc96cd89-41f9-4776-9b26-94082f4e79bc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-14T18:30:25.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "No, that's all. Thank you for your help, Sebastian.", - "UserId": "999-464-6415", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ac7f300b-f43d-4b7f-a932-0c969b3b8a7f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-14T18:31:58.1815645-05:00", - "ConversationId": "c38e0517-bf3a-42d0-9c9f-0f088b64f237", - "Value": "It was my pleasure, Sarah. Have a great day and enjoy your trip to New York City!", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-14T18:20:12.1815645-05:00", - "EndTime": "2024-03-14T18:31:58.1815645-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Sebastian Harris speaking. May I have your full name and how may I assist you today?Hi, my name is Sarah Johnson. I am having trouble with your website. I can't seem to navigate through it and book my trip to New York City.I apologize for the inconvenience, Sarah. Let me help you with that. Are you experiencing any specific issues or error messages?Yes, I keep getting an error message when trying to process my payment.I see. Let me check on that for you. Can I have your booking reference number and the date of your travel to New York City, please?Sure. My reservation number is XYZ123 and my travel date is next Friday, February 11th.Thank you for the information. I will check on that for you. In the meantime, may I also confirm if you have received a booking confirmation email from us?No, I have not received any confirmation email from your company.I apologize for the inconvenience, Sarah. Let me send you the confirmation email right now. Please check your inbox and let me know if you received it.Thank you, Sebastian. I received the confirmation email. I appreciate your help.You're welcome, Sarah. I'm glad to have been of help. Is there anything else you need assistance with today?No, that's all. Thank you for your help, Sebastian.It was my pleasure, Sarah. Have a great day and enjoy your trip to New York City!", - "Merged_content_user": "Hi, my name is Sarah Johnson. I am having trouble with your website. I can't seem to navigate through it and book my trip to New York City.Yes, I keep getting an error message when trying to process my payment.Sure. My reservation number is XYZ123 and my travel date is next Friday, February 11th.No, I have not received any confirmation email from your company.Thank you, Sebastian. I received the confirmation email. I appreciate your help.No, that's all. Thank you for your help, Sebastian.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Sebastian Harris speaking. May I have your full name and how may I assist you today?I apologize for the inconvenience, Sarah. Let me help you with that. Are you experiencing any specific issues or error messages?I see. Let me check on that for you. Can I have your booking reference number and the date of your travel to New York City, please?Thank you for the information. I will check on that for you. In the meantime, may I also confirm if you have received a booking confirmation email from us?I apologize for the inconvenience, Sarah. Let me send you the confirmation email right now. Please check your inbox and let me know if you received it.You're welcome, Sarah. I'm glad to have been of help. Is there anything else you need assistance with today?It was my pleasure, Sarah. Have a great day and enjoy your trip to New York City!", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Sebastian Harris speaking. May I have your full name and how may I assist you today?\nCustomer: Hi, my name is Sarah Johnson. I am having trouble with your website. I can't seem to navigate through it and book my trip to New York City.\nAgent: I apologize for the inconvenience, Sarah. Let me help you with that. Are you experiencing any specific issues or error messages?\nCustomer: Yes, I keep getting an error message when trying to process my payment.\nAgent: I see. Let me check on that for you. Can I have your booking reference number and the date of your travel to New York City, please?\nCustomer: Sure. My reservation number is XYZ123 and my travel date is next Friday, February 11th.\nAgent: Thank you for the information. I will check on that for you. In the meantime, may I also confirm if you have received a booking confirmation email from us?\nCustomer: No, I have not received any confirmation email from your company.\nAgent: I apologize for the inconvenience, Sarah. Let me send you the confirmation email right now. Please check your inbox and let me know if you received it.\nCustomer: Thank you, Sebastian. I received the confirmation email. I appreciate your help.\nAgent: You're welcome, Sarah. I'm glad to have been of help. Is there anything else you need assistance with today?\nCustomer: No, that's all. Thank you for your help, Sebastian.\nAgent: It was my pleasure, Sarah. Have a great day and enjoy your trip to New York City!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240326101929.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240326101929.json deleted file mode 100644 index 6bae65d7..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240326101929.json +++ /dev/null @@ -1,124 +0,0 @@ -{ - "AgentName": "Olivia Brown", - "AgentId": "J8BS3X", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-697-6473", - "Conversation": { - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Messages": [ - { - "Id": "96561a46-9b22-4e58-bc2b-d662b33b1b35", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T10:19:52.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "Thank you for contacting our travel agency's tech support. My name is Olivia Brown. How may I assist you today?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0876eb6d-0761-44bf-98ee-7be390dd6a8d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T10:21:36.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "Hi Olivia, I'm having trouble logging into my account. It keeps giving me an error message and won't let me access my itinerary. My name is John Smith and my travel dates are from Los Angeles to New York City on February 10th.", - "UserId": "999-697-6473", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f706874-b933-4ac2-935a-eccdac1086f3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T10:22:50.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "I'm sorry to hear that, John. Let me look into that for you. Can you please provide me with your email address and booking confirmation number?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "399a1c38-75ad-442c-b04e-245916b70728", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T10:24:08.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "Sure, my email is johnsmith@email.com and my booking confirmation number is ABC123. ", - "UserId": "999-697-6473", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05f0978b-9355-4f8d-b063-80250bc29a17", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T10:24:17.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "Thank you, John. I see that your account has been locked due to multiple failed login attempts. I have reset your account and sent you an email with a temporary password. Please check your email and try logging in again with the new password. Is there anything else I can assist you with?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7b25c509-556f-4454-babf-a3aebeec1480", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-26T10:24:36.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "No, that should be all. Thank you so much for your help, Olivia. ", - "UserId": "999-697-6473", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "09dd1e09-8cb8-4cbe-9ddc-32e7b2070c4b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-26T10:26:34.5853397-05:00", - "ConversationId": "5a4c5c80-ec90-4f3a-a873-701625156d77", - "Value": "You're welcome, John. Please let us know if you have any further issues or concerns. Have a great day!", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-26T10:19:29.5853397-05:00", - "EndTime": "2024-03-26T10:26:34.5853397-05:00", - "Merged_content": "Thank you for contacting our travel agency's tech support. My name is Olivia Brown. How may I assist you today?Hi Olivia, I'm having trouble logging into my account. It keeps giving me an error message and won't let me access my itinerary. My name is John Smith and my travel dates are from Los Angeles to New York City on February 10th.I'm sorry to hear that, John. Let me look into that for you. Can you please provide me with your email address and booking confirmation number?Sure, my email is johnsmith@email.com and my booking confirmation number is ABC123. Thank you, John. I see that your account has been locked due to multiple failed login attempts. I have reset your account and sent you an email with a temporary password. Please check your email and try logging in again with the new password. Is there anything else I can assist you with?No, that should be all. Thank you so much for your help, Olivia. You're welcome, John. Please let us know if you have any further issues or concerns. Have a great day!", - "Merged_content_user": "Hi Olivia, I'm having trouble logging into my account. It keeps giving me an error message and won't let me access my itinerary. My name is John Smith and my travel dates are from Los Angeles to New York City on February 10th.Sure, my email is johnsmith@email.com and my booking confirmation number is ABC123. No, that should be all. Thank you so much for your help, Olivia. ", - "Merged_content_agent": "Thank you for contacting our travel agency's tech support. My name is Olivia Brown. How may I assist you today?I'm sorry to hear that, John. Let me look into that for you. Can you please provide me with your email address and booking confirmation number?Thank you, John. I see that your account has been locked due to multiple failed login attempts. I have reset your account and sent you an email with a temporary password. Please check your email and try logging in again with the new password. Is there anything else I can assist you with?You're welcome, John. Please let us know if you have any further issues or concerns. Have a great day!", - "Full_conversation": "Agent: Thank you for contacting our travel agency's tech support. My name is Olivia Brown. How may I assist you today?\nCustomer: Hi Olivia, I'm having trouble logging into my account. It keeps giving me an error message and won't let me access my itinerary. My name is John Smith and my travel dates are from Los Angeles to New York City on February 10th.\nAgent: I'm sorry to hear that, John. Let me look into that for you. Can you please provide me with your email address and booking confirmation number?\nCustomer: Sure, my email is johnsmith@email.com and my booking confirmation number is ABC123. \nAgent: Thank you, John. I see that your account has been locked due to multiple failed login attempts. I have reset your account and sent you an email with a temporary password. Please check your email and try logging in again with the new password. Is there anything else I can assist you with?\nCustomer: No, that should be all. Thank you so much for your help, Olivia. \nAgent: You're welcome, John. Please let us know if you have any further issues or concerns. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240327181947.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240327181947.json deleted file mode 100644 index 25978984..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240327181947.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-280-9064", - "Conversation": { - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Messages": [ - { - "Id": "c70f6fd1-29f1-49b6-bea0-9d6ce0ff3969", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-27T18:20:05.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "Thank you for calling our travel agency, my name is Liam Johnson. How can I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aedf7390-b49d-400a-80ee-7666afc9aca2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-27T18:20:27.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "Hi Liam, my name is Sarah Johnson and I'm having trouble logging into my account on your website. It keeps saying my password is incorrect", - "UserId": "999-280-9064", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e08b1eac-e808-4824-9b0f-afd08123fe58", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-27T18:21:40.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "I'm sorry to hear that Sarah, let me try to help you with that. Can you please confirm your email address and username?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4daa8401-95ed-448b-8494-844f7d02dffd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-27T18:23:04.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "Sure, my email is sarahj@gmail.com and my username is sarahj90", - "UserId": "999-280-9064", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1c534bb-31b9-40ce-b0f2-e69674302f68", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-27T18:24:12.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "Thank you Sarah. I'm seeing here that your account is active and there are no issues on our end. Can you try resetting your password by clicking the 'Forgot Password' link on the login screen?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "efc07ca5-e04b-407b-81df-61431b0e7530", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-27T18:25:38.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "I've tried that multiple times but I haven't received any password reset emails. I've also checked my spam folder just in case.", - "UserId": "999-280-9064", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "25d07c3c-6a72-4751-8bea-a008fa0177ab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-27T18:27:13.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "I apologize for the inconvenience Sarah. It seems there is an issue with your email on our end. Our tech support team will need to look into this issue further. I will log a ticket for you and they will reach out to you shortly with a resolution. Is there anything else I can help you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e20eaf81-e1fe-43e6-8a00-9ec75d67a327", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-27T18:29:00.8930852-05:00", - "ConversationId": "e81c3c1f-2570-4b1c-aaa3-f80275f3631c", - "Value": "No, that's all Liam. Thank you for your help", - "UserId": "999-280-9064", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-27T18:19:47.8930852-05:00", - "EndTime": "2024-03-27T18:29:00.8930852-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Liam Johnson. How can I assist you today?Hi Liam, my name is Sarah Johnson and I'm having trouble logging into my account on your website. It keeps saying my password is incorrectI'm sorry to hear that Sarah, let me try to help you with that. Can you please confirm your email address and username?Sure, my email is sarahj@gmail.com and my username is sarahj90Thank you Sarah. I'm seeing here that your account is active and there are no issues on our end. Can you try resetting your password by clicking the 'Forgot Password' link on the login screen?I've tried that multiple times but I haven't received any password reset emails. I've also checked my spam folder just in case.I apologize for the inconvenience Sarah. It seems there is an issue with your email on our end. Our tech support team will need to look into this issue further. I will log a ticket for you and they will reach out to you shortly with a resolution. Is there anything else I can help you with?No, that's all Liam. Thank you for your help", - "Merged_content_user": "Hi Liam, my name is Sarah Johnson and I'm having trouble logging into my account on your website. It keeps saying my password is incorrectSure, my email is sarahj@gmail.com and my username is sarahj90I've tried that multiple times but I haven't received any password reset emails. I've also checked my spam folder just in case.No, that's all Liam. Thank you for your help", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Liam Johnson. How can I assist you today?I'm sorry to hear that Sarah, let me try to help you with that. Can you please confirm your email address and username?Thank you Sarah. I'm seeing here that your account is active and there are no issues on our end. Can you try resetting your password by clicking the 'Forgot Password' link on the login screen?I apologize for the inconvenience Sarah. It seems there is an issue with your email on our end. Our tech support team will need to look into this issue further. I will log a ticket for you and they will reach out to you shortly with a resolution. Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Sarah Johnson and I'm having trouble logging into my account on your website. It keeps saying my password is incorrect\nAgent: I'm sorry to hear that Sarah, let me try to help you with that. Can you please confirm your email address and username?\nCustomer: Sure, my email is sarahj@gmail.com and my username is sarahj90\nAgent: Thank you Sarah. I'm seeing here that your account is active and there are no issues on our end. Can you try resetting your password by clicking the 'Forgot Password' link on the login screen?\nCustomer: I've tried that multiple times but I haven't received any password reset emails. I've also checked my spam folder just in case.\nAgent: I apologize for the inconvenience Sarah. It seems there is an issue with your email on our end. Our tech support team will need to look into this issue further. I will log a ticket for you and they will reach out to you shortly with a resolution. Is there anything else I can help you with?\nCustomer: No, that's all Liam. Thank you for your help\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328061956.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328061956.json deleted file mode 100644 index 272b76bc..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328061956.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Aiden Clark", - "AgentId": "7J8IBO", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-410-2495", - "Conversation": { - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Messages": [ - { - "Id": "0566da17-0a00-4fd0-b11c-67ae0678dc0f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:21:10.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Thank you for calling our travel agency tech support, this is Aiden Clark. How may I assist you today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bf11a011-647b-466c-a9c8-55e87acdc823", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:21:22.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Hi Aiden, my name is Sarah Johnson. I am having trouble using your website to book my upcoming trip from Boston to Los Angeles. Can you help me with this?", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "494cbd49-4c74-4ef9-b591-149b6a2d4367", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:23:06.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Of course Sarah, I'd be happy to assist you with that. Can you tell me more about the issues you are having with the website?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "72c2958e-2fe3-43af-92bc-782cb05433b2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:24:07.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Yes, I am having trouble navigating the website and it keeps giving me errors when I try to process my payment.", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3776d73a-413e-4f0f-b553-df9eba6c17bb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:25:02.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "I'm sorry to hear that Sarah. Let me take a look at your account and see what's going on. Can I please have your account email address?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4f77fa3f-ed50-41cc-a5f4-aed43f67f629", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:26:28.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Sure, it's sarah.johnson@gmail.com.", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8fb32094-94bc-463e-854c-94169b174a51", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:27:17.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Thank you, Sarah. I see that you have encountered some errors while processing your payment. Let me check what's going on. Can you please tell me which credit card you are using for payment and the expiration date?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b9dc8da1-b660-4868-ae87-d2a4369624b3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:28:25.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Yes, I'm using my Visa card and the expiration date is 06/23.", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "de438bf5-ef48-4be7-8900-d8a97951858b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:29:07.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Thank you for that information. Let me check some things on my end and see what's happening. While I do that, is there anything else I can help you with?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0f23aaf8-c88c-4345-842e-defb40757cbd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:29:57.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "No, that's all for now. Thank you, Aiden.", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1764590a-0d2a-47be-8166-213582c79dd6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:31:26.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "You're welcome, Sarah. I have resolved the issue with your payment and you should now be able to complete your booking. Is there anything else I can help you with today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a9b2a135-a789-4dd0-84c5-9420e73e2e22", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T06:32:43.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "No, that's great. Thank you so much for your help, Aiden.", - "UserId": "999-410-2495", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "815e8e31-7d72-4635-b09c-a3b7cf20129b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T06:33:26.2909745-05:00", - "ConversationId": "d48fa63b-0e10-4ce3-afbb-553662b82a1b", - "Value": "Glad to have been able to assist you today, Sarah. Have a great trip to Los Angeles!", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-28T06:19:56.2909745-05:00", - "EndTime": "2024-03-28T06:33:26.2909745-05:00", - "Merged_content": "Thank you for calling our travel agency tech support, this is Aiden Clark. How may I assist you today?Hi Aiden, my name is Sarah Johnson. I am having trouble using your website to book my upcoming trip from Boston to Los Angeles. Can you help me with this?Of course Sarah, I'd be happy to assist you with that. Can you tell me more about the issues you are having with the website?Yes, I am having trouble navigating the website and it keeps giving me errors when I try to process my payment.I'm sorry to hear that Sarah. Let me take a look at your account and see what's going on. Can I please have your account email address?Sure, it's sarah.johnson@gmail.com.Thank you, Sarah. I see that you have encountered some errors while processing your payment. Let me check what's going on. Can you please tell me which credit card you are using for payment and the expiration date?Yes, I'm using my Visa card and the expiration date is 06/23.Thank you for that information. Let me check some things on my end and see what's happening. While I do that, is there anything else I can help you with?No, that's all for now. Thank you, Aiden.You're welcome, Sarah. I have resolved the issue with your payment and you should now be able to complete your booking. Is there anything else I can help you with today?No, that's great. Thank you so much for your help, Aiden.Glad to have been able to assist you today, Sarah. Have a great trip to Los Angeles!", - "Merged_content_user": "Hi Aiden, my name is Sarah Johnson. I am having trouble using your website to book my upcoming trip from Boston to Los Angeles. Can you help me with this?Yes, I am having trouble navigating the website and it keeps giving me errors when I try to process my payment.Sure, it's sarah.johnson@gmail.com.Yes, I'm using my Visa card and the expiration date is 06/23.No, that's all for now. Thank you, Aiden.No, that's great. Thank you so much for your help, Aiden.", - "Merged_content_agent": "Thank you for calling our travel agency tech support, this is Aiden Clark. How may I assist you today?Of course Sarah, I'd be happy to assist you with that. Can you tell me more about the issues you are having with the website?I'm sorry to hear that Sarah. Let me take a look at your account and see what's going on. Can I please have your account email address?Thank you, Sarah. I see that you have encountered some errors while processing your payment. Let me check what's going on. Can you please tell me which credit card you are using for payment and the expiration date?Thank you for that information. Let me check some things on my end and see what's happening. While I do that, is there anything else I can help you with?You're welcome, Sarah. I have resolved the issue with your payment and you should now be able to complete your booking. Is there anything else I can help you with today?Glad to have been able to assist you today, Sarah. Have a great trip to Los Angeles!", - "Full_conversation": "Agent: Thank you for calling our travel agency tech support, this is Aiden Clark. How may I assist you today?\nCustomer: Hi Aiden, my name is Sarah Johnson. I am having trouble using your website to book my upcoming trip from Boston to Los Angeles. Can you help me with this?\nAgent: Of course Sarah, I'd be happy to assist you with that. Can you tell me more about the issues you are having with the website?\nCustomer: Yes, I am having trouble navigating the website and it keeps giving me errors when I try to process my payment.\nAgent: I'm sorry to hear that Sarah. Let me take a look at your account and see what's going on. Can I please have your account email address?\nCustomer: Sure, it's sarah.johnson@gmail.com.\nAgent: Thank you, Sarah. I see that you have encountered some errors while processing your payment. Let me check what's going on. Can you please tell me which credit card you are using for payment and the expiration date?\nCustomer: Yes, I'm using my Visa card and the expiration date is 06/23.\nAgent: Thank you for that information. Let me check some things on my end and see what's happening. While I do that, is there anything else I can help you with?\nCustomer: No, that's all for now. Thank you, Aiden.\nAgent: You're welcome, Sarah. I have resolved the issue with your payment and you should now be able to complete your booking. Is there anything else I can help you with today?\nCustomer: No, that's great. Thank you so much for your help, Aiden.\nAgent: Glad to have been able to assist you today, Sarah. Have a great trip to Los Angeles!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328142018.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328142018.json deleted file mode 100644 index e98dfcbc..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240328142018.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-350-7805", - "Conversation": { - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Messages": [ - { - "Id": "36a3bbd6-dd2a-4ef7-a596-9950c5ac88e9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:22:07.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "Thank you for contacting our travel agency tech support, this is Lucas Thompson speaking. How may I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0cd2d0e4-dbde-4a24-a77a-bed8caa46140", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:23:27.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "Hi Lucas, my name is Sarah Johnson and I am having some trouble with your website.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "142e39f0-77f3-401d-9621-db074c9c01f2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:24:16.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "I'm sorry to hear that Sarah, can you please tell me more about the issue you are experiencing?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "22086328-5ec7-4c55-9068-1c35b2cb2b38", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:24:59.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "Yes, I'm trying to book a flight from New York to Paris but I keep getting an error message when I try to complete the booking.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4ce0045b-ca7b-4905-8aaf-a03a863ba1b0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:25:13.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "I see, can you please tell me what the error message says or what it looks like?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dc2c5399-f149-4a73-90c6-b3497376e60f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:26:14.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "It says 'Error processing payment, please try again later'.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a37441ba-9607-402c-96ac-f1ea3cad6294", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:27:40.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "I'm sorry for the inconvenience, Sarah. This might be due to a temporary issue with our payment system. Have you tried clearing your browser's cache and cookies and trying again?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e77189e-7c17-43a9-a7fd-ca23a53bffba", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:29:21.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "Yes, I tried that but it didn't work.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "257d0f78-8cee-482b-b6bd-447880d90796", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:30:30.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "I understand. In that case, I suggest trying to complete the booking using a different browser or device. Alternatively, you can try completing the booking over the phone with one of our agents.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f23ebfee-0814-48d0-8678-34eea66d1e65", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:31:20.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "Okay, I'll try that. Thanks for your help, Lucas.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2a1ebb3f-b0bd-4fc6-83e5-d74a4822391f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-28T14:32:26.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "You're welcome, Sarah. Is there anything else I can assist you with?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "433dfd17-d8a9-4bc1-a449-9a7a4bcf04ca", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-28T14:32:45.7676073-05:00", - "ConversationId": "fda1d540-f48d-4909-9301-bdb14224b0bd", - "Value": "No, that's all for now. Thanks again.", - "UserId": "999-350-7805", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-28T14:20:18.7676073-05:00", - "EndTime": "2024-03-28T14:32:45.7676073-05:00", - "Merged_content": "Thank you for contacting our travel agency tech support, this is Lucas Thompson speaking. How may I assist you today?Hi Lucas, my name is Sarah Johnson and I am having some trouble with your website.I'm sorry to hear that Sarah, can you please tell me more about the issue you are experiencing?Yes, I'm trying to book a flight from New York to Paris but I keep getting an error message when I try to complete the booking.I see, can you please tell me what the error message says or what it looks like?It says 'Error processing payment, please try again later'.I'm sorry for the inconvenience, Sarah. This might be due to a temporary issue with our payment system. Have you tried clearing your browser's cache and cookies and trying again?Yes, I tried that but it didn't work.I understand. In that case, I suggest trying to complete the booking using a different browser or device. Alternatively, you can try completing the booking over the phone with one of our agents.Okay, I'll try that. Thanks for your help, Lucas.You're welcome, Sarah. Is there anything else I can assist you with?No, that's all for now. Thanks again.", - "Merged_content_user": "Hi Lucas, my name is Sarah Johnson and I am having some trouble with your website.Yes, I'm trying to book a flight from New York to Paris but I keep getting an error message when I try to complete the booking.It says 'Error processing payment, please try again later'.Yes, I tried that but it didn't work.Okay, I'll try that. Thanks for your help, Lucas.No, that's all for now. Thanks again.", - "Merged_content_agent": "Thank you for contacting our travel agency tech support, this is Lucas Thompson speaking. How may I assist you today?I'm sorry to hear that Sarah, can you please tell me more about the issue you are experiencing?I see, can you please tell me what the error message says or what it looks like?I'm sorry for the inconvenience, Sarah. This might be due to a temporary issue with our payment system. Have you tried clearing your browser's cache and cookies and trying again?I understand. In that case, I suggest trying to complete the booking using a different browser or device. Alternatively, you can try completing the booking over the phone with one of our agents.You're welcome, Sarah. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for contacting our travel agency tech support, this is Lucas Thompson speaking. How may I assist you today?\nCustomer: Hi Lucas, my name is Sarah Johnson and I am having some trouble with your website.\nAgent: I'm sorry to hear that Sarah, can you please tell me more about the issue you are experiencing?\nCustomer: Yes, I'm trying to book a flight from New York to Paris but I keep getting an error message when I try to complete the booking.\nAgent: I see, can you please tell me what the error message says or what it looks like?\nCustomer: It says 'Error processing payment, please try again later'.\nAgent: I'm sorry for the inconvenience, Sarah. This might be due to a temporary issue with our payment system. Have you tried clearing your browser's cache and cookies and trying again?\nCustomer: Yes, I tried that but it didn't work.\nAgent: I understand. In that case, I suggest trying to complete the booking using a different browser or device. Alternatively, you can try completing the booking over the phone with one of our agents.\nCustomer: Okay, I'll try that. Thanks for your help, Lucas.\nAgent: You're welcome, Sarah. Is there anything else I can assist you with?\nCustomer: No, that's all for now. Thanks again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240329072114.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240329072114.json deleted file mode 100644 index df7668e3..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240329072114.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-251-5567", - "Conversation": { - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Messages": [ - { - "Id": "f4fe2ec3-f375-4c02-b714-a72d3128a346", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:23:11.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Thank you for calling the travel agency, my name is Nathan Walker. How can I assist you today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0bf8c297-099e-4c76-a7c8-624780dfec25", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:23:41.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Yes, I’m having trouble using your website to book a flight from New York City to Los Angeles. Can you help me?", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9a987d10-cb88-45db-ad17-93d488a6c121", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:24:55.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Of course, I'd be happy to help. Do you have specific dates in mind or are you flexible?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "889b926a-e6ba-4f5e-94cf-cd5b3a420889", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:26:15.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "I'm flexible on the dates, what are my options?", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7782e734-33f5-472d-8922-c56df803f8cf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:26:31.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "For New York to Los Angeles, we have flights available on American Airlines, Delta, and United. On American Airlines, we have flights leaving daily at 8am, 2pm, and 6pm. Delta has flights leaving twice a day at 10am and 8pm, and United has flights leaving 9am and 6pm. Do any of these options work for you?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dcce3333-1cb3-4099-be50-dec96b246735", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:27:56.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Hmm, can you tell me a little more about the different airlines and their pricing?", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "38f3848c-a561-452f-912b-d5bc63784304", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:29:32.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Sure, American Airlines has prices starting at $250 one-way, Delta has prices starting at $275 one-way, and United has prices starting at $280 one-way. Keep in mind, these prices can fluctuate based on availability and demand.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "76705489-5dde-4373-ba17-f689d01fb2a9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:30:27.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "I see, thank you for the information. I think I’d like to book the American Airlines flight leaving at 2pm on March 15th. How do I go about doing that?", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a8541b9d-88b4-40be-9ac8-bfe7ab8f0cc8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:31:30.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Great choice! I can book that flight for you now if you’d like?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ce65feb5-e058-4f2f-9bb6-adbbefbd0a3d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:31:42.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Yes, please do!", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "209e1a36-6d15-41c4-93bf-0b212dda3bc5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:33:12.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Alright, I’ll need your name as it appears on your government-issued ID and your payment information. Can I have that please?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0b6e7323-fdc7-4515-8a6f-6a75252e0774", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:34:47.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "My name is John Smith and I’ll be using my Visa card to pay.", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "124cea33-ed31-4d0b-8575-fd14a605bb79", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:35:14.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "Okay John, I’ve gone ahead and booked the American Airlines flight leaving New York City at 2pm on March 15th arriving in Los Angeles at 5pm. Your reservation number is AA123456789 and you should receive a confirmation email shortly. Is there anything else I can help you with?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1ced86d5-e029-4e3e-bdf3-8e594ac692c3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T07:35:36.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "No, that’s it. Thank you so much for your help Nathan!", - "UserId": "999-251-5567", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a5f48968-7996-4641-9020-3a79eb48234c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T07:37:30.6903663-05:00", - "ConversationId": "d9837acd-0c4e-4d2f-93cf-1e6ddbfbd551", - "Value": "You're welcome John, have a great day!", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-29T07:21:14.6903663-05:00", - "EndTime": "2024-03-29T07:37:30.6903663-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Nathan Walker. How can I assist you today?Yes, I’m having trouble using your website to book a flight from New York City to Los Angeles. Can you help me?Of course, I'd be happy to help. Do you have specific dates in mind or are you flexible?I'm flexible on the dates, what are my options?For New York to Los Angeles, we have flights available on American Airlines, Delta, and United. On American Airlines, we have flights leaving daily at 8am, 2pm, and 6pm. Delta has flights leaving twice a day at 10am and 8pm, and United has flights leaving 9am and 6pm. Do any of these options work for you?Hmm, can you tell me a little more about the different airlines and their pricing?Sure, American Airlines has prices starting at $250 one-way, Delta has prices starting at $275 one-way, and United has prices starting at $280 one-way. Keep in mind, these prices can fluctuate based on availability and demand.I see, thank you for the information. I think I’d like to book the American Airlines flight leaving at 2pm on March 15th. How do I go about doing that?Great choice! I can book that flight for you now if you’d like?Yes, please do!Alright, I’ll need your name as it appears on your government-issued ID and your payment information. Can I have that please?My name is John Smith and I’ll be using my Visa card to pay.Okay John, I’ve gone ahead and booked the American Airlines flight leaving New York City at 2pm on March 15th arriving in Los Angeles at 5pm. Your reservation number is AA123456789 and you should receive a confirmation email shortly. Is there anything else I can help you with?No, that’s it. Thank you so much for your help Nathan!You're welcome John, have a great day!", - "Merged_content_user": "Yes, I’m having trouble using your website to book a flight from New York City to Los Angeles. Can you help me?I'm flexible on the dates, what are my options?Hmm, can you tell me a little more about the different airlines and their pricing?I see, thank you for the information. I think I’d like to book the American Airlines flight leaving at 2pm on March 15th. How do I go about doing that?Yes, please do!My name is John Smith and I’ll be using my Visa card to pay.No, that’s it. Thank you so much for your help Nathan!", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Nathan Walker. How can I assist you today?Of course, I'd be happy to help. Do you have specific dates in mind or are you flexible?For New York to Los Angeles, we have flights available on American Airlines, Delta, and United. On American Airlines, we have flights leaving daily at 8am, 2pm, and 6pm. Delta has flights leaving twice a day at 10am and 8pm, and United has flights leaving 9am and 6pm. Do any of these options work for you?Sure, American Airlines has prices starting at $250 one-way, Delta has prices starting at $275 one-way, and United has prices starting at $280 one-way. Keep in mind, these prices can fluctuate based on availability and demand.Great choice! I can book that flight for you now if you’d like?Alright, I’ll need your name as it appears on your government-issued ID and your payment information. Can I have that please?Okay John, I’ve gone ahead and booked the American Airlines flight leaving New York City at 2pm on March 15th arriving in Los Angeles at 5pm. Your reservation number is AA123456789 and you should receive a confirmation email shortly. Is there anything else I can help you with?You're welcome John, have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Nathan Walker. How can I assist you today?\nCustomer: Yes, I’m having trouble using your website to book a flight from New York City to Los Angeles. Can you help me?\nAgent: Of course, I'd be happy to help. Do you have specific dates in mind or are you flexible?\nCustomer: I'm flexible on the dates, what are my options?\nAgent: For New York to Los Angeles, we have flights available on American Airlines, Delta, and United. On American Airlines, we have flights leaving daily at 8am, 2pm, and 6pm. Delta has flights leaving twice a day at 10am and 8pm, and United has flights leaving 9am and 6pm. Do any of these options work for you?\nCustomer: Hmm, can you tell me a little more about the different airlines and their pricing?\nAgent: Sure, American Airlines has prices starting at $250 one-way, Delta has prices starting at $275 one-way, and United has prices starting at $280 one-way. Keep in mind, these prices can fluctuate based on availability and demand.\nCustomer: I see, thank you for the information. I think I’d like to book the American Airlines flight leaving at 2pm on March 15th. How do I go about doing that?\nAgent: Great choice! I can book that flight for you now if you’d like?\nCustomer: Yes, please do!\nAgent: Alright, I’ll need your name as it appears on your government-issued ID and your payment information. Can I have that please?\nCustomer: My name is John Smith and I’ll be using my Visa card to pay.\nAgent: Okay John, I’ve gone ahead and booked the American Airlines flight leaving New York City at 2pm on March 15th arriving in Los Angeles at 5pm. Your reservation number is AA123456789 and you should receive a confirmation email shortly. Is there anything else I can help you with?\nCustomer: No, that’s it. Thank you so much for your help Nathan!\nAgent: You're welcome John, have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240331202134.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240331202134.json deleted file mode 100644 index aa4ccf29..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240331202134.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Emma Davis", - "AgentId": "WVBORA", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-727-7946", - "Conversation": { - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Messages": [ - { - "Id": "1b0b6837-676e-427b-a75d-3dffa3946ac1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:21:54.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Thank you for calling our travel agency, this is Emma Davis. How can I assist you today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2031565c-d6dc-416c-a96e-c57535893a41", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-31T20:23:04.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Hi Emma, my name is John Smith and I am having trouble accessing my account on your website. Can you help me with this?", - "UserId": "999-727-7946", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "28ffb799-e759-4e88-a386-a530cca7264f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:23:51.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Of course John, I'd be happy to help. Can you provide me with your account information so I can take a look?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c01b70e7-d2ad-4540-a5bc-31e0a3a2943a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-31T20:24:07.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Sure, my email is johnsmith@email.com", - "UserId": "999-727-7946", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3d461794-2750-4569-9a7a-24432b781085", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:25:51.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Thank you John, let me take a look on my side and see what the issue might be. Are you receiving any error messages when trying to log in?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f93611b2-6eac-41c7-8cd8-91738d5e7a92", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-31T20:26:32.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "No error messages, it just keeps telling me that my password is incorrect even though I know it's not.", - "UserId": "999-727-7946", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "230682c5-6fa2-4f4d-a3d6-a9f5d137ea76", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:28:13.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "I'm sorry to hear that John. Let me try to reset your password for you and send you an email with the instructions. Can you please provide me with your phone number so I can verify your account?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "31f5d019-af89-41f8-a156-97395218a7cb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-31T20:28:59.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Yes, my phone number is 555-555-5555", - "UserId": "999-727-7946", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b9095882-b801-483c-88b4-78fd274aabd1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:30:52.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "Great, thank you for that information. I have reset your password and sent an email to the registered email address on file. Please check your email and follow the instructions to reset your password. If you don't see the email, it may be in your spam folder. Is there anything else I can assist you with today?", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f116eb8c-7f61-4855-b26d-903b8c852e21", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-31T20:32:26.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "No, that should do it. Thank you for your help, Emma.", - "UserId": "999-727-7946", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "666f5d2e-475a-4f58-8200-be58d450c245", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-31T20:33:33.6531543-05:00", - "ConversationId": "c0c1fb23-2551-4c37-a8a8-cfbb04810403", - "Value": "You're welcome John. Have a great day!", - "UserId": "WVBORA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-31T20:21:34.6531543-05:00", - "EndTime": "2024-03-31T20:33:33.6531543-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Emma Davis. How can I assist you today?Hi Emma, my name is John Smith and I am having trouble accessing my account on your website. Can you help me with this?Of course John, I'd be happy to help. Can you provide me with your account information so I can take a look?Sure, my email is johnsmith@email.comThank you John, let me take a look on my side and see what the issue might be. Are you receiving any error messages when trying to log in?No error messages, it just keeps telling me that my password is incorrect even though I know it's not.I'm sorry to hear that John. Let me try to reset your password for you and send you an email with the instructions. Can you please provide me with your phone number so I can verify your account?Yes, my phone number is 555-555-5555Great, thank you for that information. I have reset your password and sent an email to the registered email address on file. Please check your email and follow the instructions to reset your password. If you don't see the email, it may be in your spam folder. Is there anything else I can assist you with today?No, that should do it. Thank you for your help, Emma.You're welcome John. Have a great day!", - "Merged_content_user": "Hi Emma, my name is John Smith and I am having trouble accessing my account on your website. Can you help me with this?Sure, my email is johnsmith@email.comNo error messages, it just keeps telling me that my password is incorrect even though I know it's not.Yes, my phone number is 555-555-5555No, that should do it. Thank you for your help, Emma.", - "Merged_content_agent": "Thank you for calling our travel agency, this is Emma Davis. How can I assist you today?Of course John, I'd be happy to help. Can you provide me with your account information so I can take a look?Thank you John, let me take a look on my side and see what the issue might be. Are you receiving any error messages when trying to log in?I'm sorry to hear that John. Let me try to reset your password for you and send you an email with the instructions. Can you please provide me with your phone number so I can verify your account?Great, thank you for that information. I have reset your password and sent an email to the registered email address on file. Please check your email and follow the instructions to reset your password. If you don't see the email, it may be in your spam folder. Is there anything else I can assist you with today?You're welcome John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Emma Davis. How can I assist you today?\nCustomer: Hi Emma, my name is John Smith and I am having trouble accessing my account on your website. Can you help me with this?\nAgent: Of course John, I'd be happy to help. Can you provide me with your account information so I can take a look?\nCustomer: Sure, my email is johnsmith@email.com\nAgent: Thank you John, let me take a look on my side and see what the issue might be. Are you receiving any error messages when trying to log in?\nCustomer: No error messages, it just keeps telling me that my password is incorrect even though I know it's not.\nAgent: I'm sorry to hear that John. Let me try to reset your password for you and send you an email with the instructions. Can you please provide me with your phone number so I can verify your account?\nCustomer: Yes, my phone number is 555-555-5555\nAgent: Great, thank you for that information. I have reset your password and sent an email to the registered email address on file. Please check your email and follow the instructions to reset your password. If you don't see the email, it may be in your spam folder. Is there anything else I can assist you with today?\nCustomer: No, that should do it. Thank you for your help, Emma.\nAgent: You're welcome John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240404162050.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240404162050.json deleted file mode 100644 index 76d2c3bb..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240404162050.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Sophia Moore", - "AgentId": "6SYKT5", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-549-7177", - "Conversation": { - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Messages": [ - { - "Id": "3c56cad7-b863-428a-a36b-f44f614dd14c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-04T16:20:51.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "Thank you for calling the travel agency tech support, my name is Sophia Moore. How can I assist you today?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "556b85cd-d14d-42a0-a82e-17e9c747d982", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-04T16:22:15.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "Hi Sophia, my name is Jane Smith. I'm having trouble using the website to book a flight from Chicago to New York City.", - "UserId": "999-549-7177", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "70f1c860-3025-4efa-bd89-399507b6a700", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-04T16:22:57.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "I'm sorry to hear that Jane. Let me assist you with that. Can you please tell me what specifically is the issue you're experiencing with the website? Is it not loading, or are you having trouble navigating it?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6bb108db-3b35-4383-be0a-78b31f8d3189", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-04T16:24:54.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "The website loads fine, but I'm having trouble navigating to the right options to book my flight. I need to book a round-trip flight from O'Hare to LaGuardia in two weeks.", - "UserId": "999-549-7177", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3c591131-42b4-419f-a209-a54b38f53a5a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-04T16:26:00.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "I see. Let me walk you through it step by step. First, let's select the departure city as 'Chicago, IL (ORD)', and the arrival city as 'New York, NY (LGA)'. Next, choose your preferred departure date and return date. Lastly, choose the number of travelers and click 'Search'.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5ed09c62-ee5e-4d82-a222-e970ab424e66", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-04T16:26:21.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "I'm still having trouble booking the flight. Could you please help me over the phone?", - "UserId": "999-549-7177", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e8850825-950e-4e98-a9c4-cfd924d26f07", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-04T16:26:56.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "Of course Jane, I apologize for the inconvenience caused. Could you please provide me your phone number so I can call you back immediately and guide you through the booking process?", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "eb4630c7-e73d-41f0-b00c-8e7728f59088", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-04T16:27:18.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "Sure, my phone number is 555-123-4567.", - "UserId": "999-549-7177", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5b0122d6-5634-4b5f-bf7b-feb72e6ae1e7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-04T16:27:29.8035947-05:00", - "ConversationId": "303574ca-66ca-485b-ad9e-e95ecf4b20de", - "Value": "Great, I'll call you back within the next five minutes. Thank you for calling the travel agency tech support.", - "UserId": "6SYKT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-04T16:20:50.8035947-05:00", - "EndTime": "2024-04-04T16:27:29.8035947-05:00", - "Merged_content": "Thank you for calling the travel agency tech support, my name is Sophia Moore. How can I assist you today?Hi Sophia, my name is Jane Smith. I'm having trouble using the website to book a flight from Chicago to New York City.I'm sorry to hear that Jane. Let me assist you with that. Can you please tell me what specifically is the issue you're experiencing with the website? Is it not loading, or are you having trouble navigating it?The website loads fine, but I'm having trouble navigating to the right options to book my flight. I need to book a round-trip flight from O'Hare to LaGuardia in two weeks.I see. Let me walk you through it step by step. First, let's select the departure city as 'Chicago, IL (ORD)', and the arrival city as 'New York, NY (LGA)'. Next, choose your preferred departure date and return date. Lastly, choose the number of travelers and click 'Search'.I'm still having trouble booking the flight. Could you please help me over the phone?Of course Jane, I apologize for the inconvenience caused. Could you please provide me your phone number so I can call you back immediately and guide you through the booking process?Sure, my phone number is 555-123-4567.Great, I'll call you back within the next five minutes. Thank you for calling the travel agency tech support.", - "Merged_content_user": "Hi Sophia, my name is Jane Smith. I'm having trouble using the website to book a flight from Chicago to New York City.The website loads fine, but I'm having trouble navigating to the right options to book my flight. I need to book a round-trip flight from O'Hare to LaGuardia in two weeks.I'm still having trouble booking the flight. Could you please help me over the phone?Sure, my phone number is 555-123-4567.", - "Merged_content_agent": "Thank you for calling the travel agency tech support, my name is Sophia Moore. How can I assist you today?I'm sorry to hear that Jane. Let me assist you with that. Can you please tell me what specifically is the issue you're experiencing with the website? Is it not loading, or are you having trouble navigating it?I see. Let me walk you through it step by step. First, let's select the departure city as 'Chicago, IL (ORD)', and the arrival city as 'New York, NY (LGA)'. Next, choose your preferred departure date and return date. Lastly, choose the number of travelers and click 'Search'.Of course Jane, I apologize for the inconvenience caused. Could you please provide me your phone number so I can call you back immediately and guide you through the booking process?Great, I'll call you back within the next five minutes. Thank you for calling the travel agency tech support.", - "Full_conversation": "Agent: Thank you for calling the travel agency tech support, my name is Sophia Moore. How can I assist you today?\nCustomer: Hi Sophia, my name is Jane Smith. I'm having trouble using the website to book a flight from Chicago to New York City.\nAgent: I'm sorry to hear that Jane. Let me assist you with that. Can you please tell me what specifically is the issue you're experiencing with the website? Is it not loading, or are you having trouble navigating it?\nCustomer: The website loads fine, but I'm having trouble navigating to the right options to book my flight. I need to book a round-trip flight from O'Hare to LaGuardia in two weeks.\nAgent: I see. Let me walk you through it step by step. First, let's select the departure city as 'Chicago, IL (ORD)', and the arrival city as 'New York, NY (LGA)'. Next, choose your preferred departure date and return date. Lastly, choose the number of travelers and click 'Search'.\nCustomer: I'm still having trouble booking the flight. Could you please help me over the phone?\nAgent: Of course Jane, I apologize for the inconvenience caused. Could you please provide me your phone number so I can call you back immediately and guide you through the booking process?\nCustomer: Sure, my phone number is 555-123-4567.\nAgent: Great, I'll call you back within the next five minutes. Thank you for calling the travel agency tech support.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240407102044.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240407102044.json deleted file mode 100644 index a5fe0404..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240407102044.json +++ /dev/null @@ -1,229 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-788-1631", - "Conversation": { - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Messages": [ - { - "Id": "ec1c47ee-40b0-438b-8a29-3176c9cb9eee", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:22:05.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Thank you for calling our travel agency tech support. My name is Nathan, how may I assist you today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b459384c-e8ee-4932-8701-89f3a6539e24", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:22:33.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Hi Nathan, my name is Maria Garcia and I'm having trouble making a decision about my upcoming trip from Miami to New York. I also need tech support with my account.", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d1731d4e-d9ea-4c8e-a74c-f59982cba169", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:22:52.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "I'm sorry to hear that, Maria. Let's start by addressing your tech support concerns. What seems to be the issue?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b4cf64e0-6cd4-4d1a-9590-c3dcc578d197", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:23:23.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "I'm having trouble with website navigation and online check-in for my flight and hotel reservations. I can't seem to find my confirmation emails as well.", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b9a6a4c5-b0e3-4045-a81b-31ee08519aef", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:23:35.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "I understand. Have you tried logging out and logging back into your account? Also, do you have a reservation number for your hotel and flight?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9bbb559c-5b35-4b24-846a-f2952cf417b1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:24:42.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Yes, I have tried that and I have my reservation numbers with me.", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "09c416cf-5cf3-476e-992e-882439a6d84e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:24:47.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Great. Can you please provide me with your hotel reservation number and the flight number and departure date?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "44470c5f-e129-4fa3-a41e-0301671dc5a0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:26:15.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "My hotel reservation number is 12345 and I'm flying with American Airlines, flight number AA123, departure date is January 15th at 10am.", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0ded8a01-de05-4f92-9197-dacffb442d40", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:26:20.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Thank you for that information. I've checked your account and it seems like there are no issues with your reservations. However, I can walk you through the website and show you where to find your confirmation emails and complete online check-in if you'd like.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "739ab404-ac07-41c4-a432-dea4e4f4a651", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:27:36.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Yes, that would be really helpful. Also, can you give me some options for activities to do in New York?", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c35ef044-5f9f-4a47-ad70-a6c63ee83332", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:28:16.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Sure thing, Maria. For sightseeing, I recommend visiting the Empire State Building, Central Park, and the Statue of Liberty. For museums, there's the Metropolitan Museum of Art, the American Museum of Natural History, and the Guggenheim Museum. And for Broadway shows, there's Hamilton, Wicked, and The Lion King.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62fc6b3c-649f-451f-900c-f2820b1f2e72", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:29:02.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "Thank you so much, Nathan. You've been really helpful.", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b647c43c-cd9a-45f0-b82e-7e69c51bb011", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-07T10:30:31.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "You're welcome, Maria. Is there anything else I can assist you with?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9c8b302b-29a9-42e7-b1a6-158e30e3ef87", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-07T10:31:26.8316013-05:00", - "ConversationId": "e09c4adf-e975-4b11-8b84-ad036f9c0cf9", - "Value": "No, that's all. Thanks again!", - "UserId": "999-788-1631", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-07T10:20:44.8316013-05:00", - "EndTime": "2024-04-07T10:31:26.8316013-05:00", - "Merged_content": "Thank you for calling our travel agency tech support. My name is Nathan, how may I assist you today?Hi Nathan, my name is Maria Garcia and I'm having trouble making a decision about my upcoming trip from Miami to New York. I also need tech support with my account.I'm sorry to hear that, Maria. Let's start by addressing your tech support concerns. What seems to be the issue?I'm having trouble with website navigation and online check-in for my flight and hotel reservations. I can't seem to find my confirmation emails as well.I understand. Have you tried logging out and logging back into your account? Also, do you have a reservation number for your hotel and flight?Yes, I have tried that and I have my reservation numbers with me.Great. Can you please provide me with your hotel reservation number and the flight number and departure date?My hotel reservation number is 12345 and I'm flying with American Airlines, flight number AA123, departure date is January 15th at 10am.Thank you for that information. I've checked your account and it seems like there are no issues with your reservations. However, I can walk you through the website and show you where to find your confirmation emails and complete online check-in if you'd like.Yes, that would be really helpful. Also, can you give me some options for activities to do in New York?Sure thing, Maria. For sightseeing, I recommend visiting the Empire State Building, Central Park, and the Statue of Liberty. For museums, there's the Metropolitan Museum of Art, the American Museum of Natural History, and the Guggenheim Museum. And for Broadway shows, there's Hamilton, Wicked, and The Lion King.Thank you so much, Nathan. You've been really helpful.You're welcome, Maria. Is there anything else I can assist you with?No, that's all. Thanks again!", - "Merged_content_user": "Hi Nathan, my name is Maria Garcia and I'm having trouble making a decision about my upcoming trip from Miami to New York. I also need tech support with my account.I'm having trouble with website navigation and online check-in for my flight and hotel reservations. I can't seem to find my confirmation emails as well.Yes, I have tried that and I have my reservation numbers with me.My hotel reservation number is 12345 and I'm flying with American Airlines, flight number AA123, departure date is January 15th at 10am.Yes, that would be really helpful. Also, can you give me some options for activities to do in New York?Thank you so much, Nathan. You've been really helpful.No, that's all. Thanks again!", - "Merged_content_agent": "Thank you for calling our travel agency tech support. My name is Nathan, how may I assist you today?I'm sorry to hear that, Maria. Let's start by addressing your tech support concerns. What seems to be the issue?I understand. Have you tried logging out and logging back into your account? Also, do you have a reservation number for your hotel and flight?Great. Can you please provide me with your hotel reservation number and the flight number and departure date?Thank you for that information. I've checked your account and it seems like there are no issues with your reservations. However, I can walk you through the website and show you where to find your confirmation emails and complete online check-in if you'd like.Sure thing, Maria. For sightseeing, I recommend visiting the Empire State Building, Central Park, and the Statue of Liberty. For museums, there's the Metropolitan Museum of Art, the American Museum of Natural History, and the Guggenheim Museum. And for Broadway shows, there's Hamilton, Wicked, and The Lion King.You're welcome, Maria. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling our travel agency tech support. My name is Nathan, how may I assist you today?\nCustomer: Hi Nathan, my name is Maria Garcia and I'm having trouble making a decision about my upcoming trip from Miami to New York. I also need tech support with my account.\nAgent: I'm sorry to hear that, Maria. Let's start by addressing your tech support concerns. What seems to be the issue?\nCustomer: I'm having trouble with website navigation and online check-in for my flight and hotel reservations. I can't seem to find my confirmation emails as well.\nAgent: I understand. Have you tried logging out and logging back into your account? Also, do you have a reservation number for your hotel and flight?\nCustomer: Yes, I have tried that and I have my reservation numbers with me.\nAgent: Great. Can you please provide me with your hotel reservation number and the flight number and departure date?\nCustomer: My hotel reservation number is 12345 and I'm flying with American Airlines, flight number AA123, departure date is January 15th at 10am.\nAgent: Thank you for that information. I've checked your account and it seems like there are no issues with your reservations. However, I can walk you through the website and show you where to find your confirmation emails and complete online check-in if you'd like.\nCustomer: Yes, that would be really helpful. Also, can you give me some options for activities to do in New York?\nAgent: Sure thing, Maria. For sightseeing, I recommend visiting the Empire State Building, Central Park, and the Statue of Liberty. For museums, there's the Metropolitan Museum of Art, the American Museum of Natural History, and the Guggenheim Museum. And for Broadway shows, there's Hamilton, Wicked, and The Lion King.\nCustomer: Thank you so much, Nathan. You've been really helpful.\nAgent: You're welcome, Maria. Is there anything else I can assist you with?\nCustomer: No, that's all. Thanks again!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240408032105.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240408032105.json deleted file mode 100644 index d0623027..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240408032105.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Mason White", - "AgentId": "QLUD5I", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-656-6600", - "Conversation": { - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Messages": [ - { - "Id": "4ff21bc8-0596-4714-b32e-cc0883561986", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:22:15.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Thank you for calling our travel agency, my name is Mason White. How may I assist you today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e581ddce-46a3-4a62-96eb-1390aa06e655", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:22:30.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Hi Mason, my name is John Doe. I am having trouble with using your website to book my flight from New York City to Los Angeles.", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a1ec0c7b-d447-4185-b28e-cac79c868ef4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:22:35.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "I'm sorry to hear that, John. Let me try to assist you with that. What specific issue are you having with the website?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cef414a2-de86-4fc8-9b5b-0d16d1c5bc98", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:23:50.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "I'm not able to complete the payment process. Every time I try to enter my payment information, I get an error message.", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "98aa804d-fc37-4c53-9c91-594aa759ee85", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:25:12.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "I see. Let me check if there are any ongoing issues with the website. Can you please provide me with your booking details?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "890a8848-c69d-46ba-9f46-0f7cf79c4cb9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:25:58.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Sure, I have a reservation at the Hilton Los Angeles Airport Hotel for the nights of February 15th and February 16th. My flight is with American Airlines, flight number AA123, departing from JFK Airport on February 15th at 12:00 pm, and arriving at LAX Airport at 3:00 pm.", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e61c3a85-e90e-4861-a7a4-0819f7ff98a2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:27:54.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Thank you for providing that information, John. Let me check our system and see if there are any issues.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6da93b1e-3cd3-4597-8a39-2ec355c998dd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:28:42.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Thank you.", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e716e55e-658f-488d-9006-a6a3cc061bd1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:30:19.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "I apologize for the inconvenience, John. I wasn't able to identify any issues with the website. However, I can help you process your payment over the phone if that works for you?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4bb40554-3041-4a2a-8d10-83b983602b9f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:31:41.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Yes, that would be great. How can we proceed?", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d3555856-9277-48f1-beb5-0556354ee41e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:31:58.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "I'll transfer you to our Payment Processing Department, they will be able to assist you with that. Before I do, please confirm that you authorize us to charge your card for the booking amount.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6f247b34-efaf-470e-8857-9ff4d2d0a827", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-08T03:32:33.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "Yes, that's fine. Thank you for your help.", - "UserId": "999-656-6600", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0218b501-564d-42ed-a739-bdaa152d3f14", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-08T03:33:28.9106874-05:00", - "ConversationId": "5cb766aa-d415-48e0-af04-2465226eaabd", - "Value": "You're welcome, John. I am glad we were able to resolve the issue. Let me transfer you to the Payment Processing Department now.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-08T03:21:05.9106874-05:00", - "EndTime": "2024-04-08T03:33:28.9106874-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Mason White. How may I assist you today?Hi Mason, my name is John Doe. I am having trouble with using your website to book my flight from New York City to Los Angeles.I'm sorry to hear that, John. Let me try to assist you with that. What specific issue are you having with the website?I'm not able to complete the payment process. Every time I try to enter my payment information, I get an error message.I see. Let me check if there are any ongoing issues with the website. Can you please provide me with your booking details?Sure, I have a reservation at the Hilton Los Angeles Airport Hotel for the nights of February 15th and February 16th. My flight is with American Airlines, flight number AA123, departing from JFK Airport on February 15th at 12:00 pm, and arriving at LAX Airport at 3:00 pm.Thank you for providing that information, John. Let me check our system and see if there are any issues.Thank you.I apologize for the inconvenience, John. I wasn't able to identify any issues with the website. However, I can help you process your payment over the phone if that works for you?Yes, that would be great. How can we proceed?I'll transfer you to our Payment Processing Department, they will be able to assist you with that. Before I do, please confirm that you authorize us to charge your card for the booking amount.Yes, that's fine. Thank you for your help.You're welcome, John. I am glad we were able to resolve the issue. Let me transfer you to the Payment Processing Department now.", - "Merged_content_user": "Hi Mason, my name is John Doe. I am having trouble with using your website to book my flight from New York City to Los Angeles.I'm not able to complete the payment process. Every time I try to enter my payment information, I get an error message.Sure, I have a reservation at the Hilton Los Angeles Airport Hotel for the nights of February 15th and February 16th. My flight is with American Airlines, flight number AA123, departing from JFK Airport on February 15th at 12:00 pm, and arriving at LAX Airport at 3:00 pm.Thank you.Yes, that would be great. How can we proceed?Yes, that's fine. Thank you for your help.", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Mason White. How may I assist you today?I'm sorry to hear that, John. Let me try to assist you with that. What specific issue are you having with the website?I see. Let me check if there are any ongoing issues with the website. Can you please provide me with your booking details?Thank you for providing that information, John. Let me check our system and see if there are any issues.I apologize for the inconvenience, John. I wasn't able to identify any issues with the website. However, I can help you process your payment over the phone if that works for you?I'll transfer you to our Payment Processing Department, they will be able to assist you with that. Before I do, please confirm that you authorize us to charge your card for the booking amount.You're welcome, John. I am glad we were able to resolve the issue. Let me transfer you to the Payment Processing Department now.", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Mason White. How may I assist you today?\nCustomer: Hi Mason, my name is John Doe. I am having trouble with using your website to book my flight from New York City to Los Angeles.\nAgent: I'm sorry to hear that, John. Let me try to assist you with that. What specific issue are you having with the website?\nCustomer: I'm not able to complete the payment process. Every time I try to enter my payment information, I get an error message.\nAgent: I see. Let me check if there are any ongoing issues with the website. Can you please provide me with your booking details?\nCustomer: Sure, I have a reservation at the Hilton Los Angeles Airport Hotel for the nights of February 15th and February 16th. My flight is with American Airlines, flight number AA123, departing from JFK Airport on February 15th at 12:00 pm, and arriving at LAX Airport at 3:00 pm.\nAgent: Thank you for providing that information, John. Let me check our system and see if there are any issues.\nCustomer: Thank you.\nAgent: I apologize for the inconvenience, John. I wasn't able to identify any issues with the website. However, I can help you process your payment over the phone if that works for you?\nCustomer: Yes, that would be great. How can we proceed?\nAgent: I'll transfer you to our Payment Processing Department, they will be able to assist you with that. Before I do, please confirm that you authorize us to charge your card for the booking amount.\nCustomer: Yes, that's fine. Thank you for your help.\nAgent: You're welcome, John. I am glad we were able to resolve the issue. Let me transfer you to the Payment Processing Department now.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240410192059.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240410192059.json deleted file mode 100644 index 14ed0a75..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240410192059.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Lily Young", - "AgentId": "T4CUGY", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-790-1241", - "Conversation": { - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Messages": [ - { - "Id": "209834cb-b459-45ea-877a-b84ac2f99014", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:22:29.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Thank you for calling our travel agency. My name is Lily Young. How may I assist you today?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "35c5325b-d571-4e26-820f-8a0d53940029", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:23:55.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Hi Lily, I'm having some trouble with your website. I can't seem to navigate it properly and I'm having trouble booking my trip. ", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e8234a6-b5e1-43eb-9f97-4e62d5ea4782", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:25:19.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "I'm sorry to hear that. Can you please tell me the origin and destination cities of your trip?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "13931752-b4d9-47f6-abbb-7baedb9d817f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:26:05.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "I'm traveling from Los Angeles to New York City.", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "14c3ca53-5266-4a8f-b82a-c643cea8f4fc", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:27:05.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Alright. Let me take a look at your account and see what I can do. Can you verify your login information for me?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f2edb6dc-bd6a-44ef-9c60-cd065eb1049f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:27:09.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Sure, my email is johndoe@gmail.com and my password is ABC123.", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "720696b5-382e-406e-88a8-c95b9bc55e88", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:28:19.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Thank you. I can see that you have been logged in successfully. What specific issues are you experiencing with the navigation of our website?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "47f9d5ac-32ec-4437-9d80-a4884d0ea34d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:30:11.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Well, I'm having trouble finding the right flight options for me. Can you suggest some popular flights with a short layover time?", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "03a2b76a-6b0c-49ce-b575-6b37b3f017ba", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:31:46.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Certainly, we have several options for you. For example, we have a direct flight with American Airlines from LAX to JFK leaving on January 15th at 10 am, or a connecting flight with Delta with a layover in Atlanta leaving at 12 pm on the same day. Which one interests you more?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2c2870f2-9307-470a-aaae-bbe8c4d28333", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:32:42.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Hmm, can you give me some options for hotels in New York City? I'm wondering what my best choices are.", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "33a58a90-083f-4d8d-808c-264919a88e89", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:33:11.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Of course! We have several available options for you in the downtown area of New York City, including the Hilton New York Midtown and the Westin Grand Central. Would you like me to book a room for you?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "02390839-68de-4530-9228-4ee97a801964", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:34:31.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Yes, that sounds great. What's the reservation number and date for the Hilton New York Midtown?", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "042417cb-9437-4b62-b138-8d5ac7cf3610", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:35:28.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "Sure thing. Your reservation number is 123456, and your check-in date is January 15th. Is there anything else I can help you with?", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8971675e-88b0-456c-9083-474c0cdb2a37", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T19:36:06.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "That's all for now. Thank you so much for your help!", - "UserId": "999-790-1241", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "653c5032-9897-4b03-be33-9c72b61060ac", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T19:37:54.0978868-05:00", - "ConversationId": "a9287e31-064a-4d8c-97ba-8d9cc752f913", - "Value": "You're welcome. Don't hesitate to call us back if you need any further assistance. Have a great day!", - "UserId": "T4CUGY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-10T19:20:59.0978868-05:00", - "EndTime": "2024-04-10T19:37:54.0978868-05:00", - "Merged_content": "Thank you for calling our travel agency. My name is Lily Young. How may I assist you today?Hi Lily, I'm having some trouble with your website. I can't seem to navigate it properly and I'm having trouble booking my trip. I'm sorry to hear that. Can you please tell me the origin and destination cities of your trip?I'm traveling from Los Angeles to New York City.Alright. Let me take a look at your account and see what I can do. Can you verify your login information for me?Sure, my email is johndoe@gmail.com and my password is ABC123.Thank you. I can see that you have been logged in successfully. What specific issues are you experiencing with the navigation of our website?Well, I'm having trouble finding the right flight options for me. Can you suggest some popular flights with a short layover time?Certainly, we have several options for you. For example, we have a direct flight with American Airlines from LAX to JFK leaving on January 15th at 10 am, or a connecting flight with Delta with a layover in Atlanta leaving at 12 pm on the same day. Which one interests you more?Hmm, can you give me some options for hotels in New York City? I'm wondering what my best choices are.Of course! We have several available options for you in the downtown area of New York City, including the Hilton New York Midtown and the Westin Grand Central. Would you like me to book a room for you?Yes, that sounds great. What's the reservation number and date for the Hilton New York Midtown?Sure thing. Your reservation number is 123456, and your check-in date is January 15th. Is there anything else I can help you with?That's all for now. Thank you so much for your help!You're welcome. Don't hesitate to call us back if you need any further assistance. Have a great day!", - "Merged_content_user": "Hi Lily, I'm having some trouble with your website. I can't seem to navigate it properly and I'm having trouble booking my trip. I'm traveling from Los Angeles to New York City.Sure, my email is johndoe@gmail.com and my password is ABC123.Well, I'm having trouble finding the right flight options for me. Can you suggest some popular flights with a short layover time?Hmm, can you give me some options for hotels in New York City? I'm wondering what my best choices are.Yes, that sounds great. What's the reservation number and date for the Hilton New York Midtown?That's all for now. Thank you so much for your help!", - "Merged_content_agent": "Thank you for calling our travel agency. My name is Lily Young. How may I assist you today?I'm sorry to hear that. Can you please tell me the origin and destination cities of your trip?Alright. Let me take a look at your account and see what I can do. Can you verify your login information for me?Thank you. I can see that you have been logged in successfully. What specific issues are you experiencing with the navigation of our website?Certainly, we have several options for you. For example, we have a direct flight with American Airlines from LAX to JFK leaving on January 15th at 10 am, or a connecting flight with Delta with a layover in Atlanta leaving at 12 pm on the same day. Which one interests you more?Of course! We have several available options for you in the downtown area of New York City, including the Hilton New York Midtown and the Westin Grand Central. Would you like me to book a room for you?Sure thing. Your reservation number is 123456, and your check-in date is January 15th. Is there anything else I can help you with?You're welcome. Don't hesitate to call us back if you need any further assistance. Have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency. My name is Lily Young. How may I assist you today?\nCustomer: Hi Lily, I'm having some trouble with your website. I can't seem to navigate it properly and I'm having trouble booking my trip. \nAgent: I'm sorry to hear that. Can you please tell me the origin and destination cities of your trip?\nCustomer: I'm traveling from Los Angeles to New York City.\nAgent: Alright. Let me take a look at your account and see what I can do. Can you verify your login information for me?\nCustomer: Sure, my email is johndoe@gmail.com and my password is ABC123.\nAgent: Thank you. I can see that you have been logged in successfully. What specific issues are you experiencing with the navigation of our website?\nCustomer: Well, I'm having trouble finding the right flight options for me. Can you suggest some popular flights with a short layover time?\nAgent: Certainly, we have several options for you. For example, we have a direct flight with American Airlines from LAX to JFK leaving on January 15th at 10 am, or a connecting flight with Delta with a layover in Atlanta leaving at 12 pm on the same day. Which one interests you more?\nCustomer: Hmm, can you give me some options for hotels in New York City? I'm wondering what my best choices are.\nAgent: Of course! We have several available options for you in the downtown area of New York City, including the Hilton New York Midtown and the Westin Grand Central. Would you like me to book a room for you?\nCustomer: Yes, that sounds great. What's the reservation number and date for the Hilton New York Midtown?\nAgent: Sure thing. Your reservation number is 123456, and your check-in date is January 15th. Is there anything else I can help you with?\nCustomer: That's all for now. Thank you so much for your help!\nAgent: You're welcome. Don't hesitate to call us back if you need any further assistance. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240422102029.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240422102029.json deleted file mode 100644 index 759bb956..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240422102029.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Benjamin Lee", - "AgentId": "2JE9H6", - "Team": "Midwest", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-425-6717", - "Conversation": { - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Messages": [ - { - "Id": "39b0af0e-49e5-4d70-9ebf-0d966d38f917", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:20:46.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Thank you for calling the travel agency tech support line. My name is Benjamin Lee. How may I assist you today?", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7463b642-3594-4658-a163-fb739cbbd50d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:20:55.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Finally, I get to talk with someone. I've been having so many issues with your website and app navigation! I can't seem to book my flight from Dallas to New York for my business trip next week. I keep getting stuck in the loading screen or receiving error messages. I've tried everything: clearing my cache, changing browsers, even rebooting my computer, but nothing works!", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6808e003-bc89-4ee9-9210-372d221a533b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:22:18.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "I'm sorry to hear that you're having trouble booking your flight, sir. Let me take a look at your account and see if there's anything I can do to help. May I please have your name and account information, including your email and booking reservation number?", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ec90423f-4444-4f4f-8ca7-98b2e8bb58fc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:24:02.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "My name is John Smith. My email is johnsmith@email.com and my booking reservation number is 123456. Please help me find a solution, I'm on a tight schedule.", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "31f734bd-9bd5-41b9-9d7a-516b33496863", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:25:06.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Thank you for the information, John. I see that you were trying to book a flight on our website but encountered some issues with the loading screen. Have you tried our mobile app? It may work better for you, and you can also complete the check-in process there. If you haven't yet downloaded the app, I can provide a direct link to the app store.", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dedee7a1-a322-4cab-84e3-1428eee893e3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:26:34.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "No, I haven't tried the app, but I'm willing to give it a shot. Can you walk me through the download and check-in process?", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b8387dd1-d810-4d5e-879e-a138f463cd4d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:28:16.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Absolutely, John. Let me provide you with the link to our mobile app and guide you through the check-in process. Do you have your phone handy?", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "64a8e1e5-24df-4ce5-970d-87246bb74639", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:29:35.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Yes, I do. And thank you so much for taking the time to assist me, Benjamin. I was getting so frustrated and your help is much appreciated.", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c2a3f926-f200-4f2b-9c7e-faeb3d7a9e10", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:31:01.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Of course, John. I'm here to assist with any tech issues you may be experiencing. Let's try to get this resolved for you. Here's the link to download our mobile app: https://www.appstore.com/travelagency. Please download and install the app. Once you have successfully installed it, please open the app and log in with your email and password. From there, you should be able to complete the check-in process for your upcoming flight from Dallas to New York.", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8bded17b-36a3-4220-95ac-5151d6850280", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:32:23.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "Okay, let me try that now. It seems that the app is downloading fine and I'll start the check-in process once it's done. Thanks again for your help!", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d416d6d-b1a6-4b01-913c-4928ef721794", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:33:13.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "You're very welcome, John. Please let me know if you encounter any issues or have any further questions. Is there anything else I can assist you with today?", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "25b1c052-75f0-4ed9-a550-bc60f14c1750", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T10:34:11.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "No, that's all for now. I appreciate the support, Benjamin!", - "UserId": "999-425-6717", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f8b92891-66a6-4136-9534-7dc0749f9145", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T10:35:34.4163155-05:00", - "ConversationId": "0a6e1674-e338-4d7b-a20d-64ef6f781f06", - "Value": "It was my pleasure, John. Thank you for choosing us for your travel needs. Have a great day!", - "UserId": "2JE9H6", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-22T10:20:29.4163155-05:00", - "EndTime": "2024-04-22T10:35:34.4163155-05:00", - "Merged_content": "Thank you for calling the travel agency tech support line. My name is Benjamin Lee. How may I assist you today?Finally, I get to talk with someone. I've been having so many issues with your website and app navigation! I can't seem to book my flight from Dallas to New York for my business trip next week. I keep getting stuck in the loading screen or receiving error messages. I've tried everything: clearing my cache, changing browsers, even rebooting my computer, but nothing works!I'm sorry to hear that you're having trouble booking your flight, sir. Let me take a look at your account and see if there's anything I can do to help. May I please have your name and account information, including your email and booking reservation number?My name is John Smith. My email is johnsmith@email.com and my booking reservation number is 123456. Please help me find a solution, I'm on a tight schedule.Thank you for the information, John. I see that you were trying to book a flight on our website but encountered some issues with the loading screen. Have you tried our mobile app? It may work better for you, and you can also complete the check-in process there. If you haven't yet downloaded the app, I can provide a direct link to the app store.No, I haven't tried the app, but I'm willing to give it a shot. Can you walk me through the download and check-in process?Absolutely, John. Let me provide you with the link to our mobile app and guide you through the check-in process. Do you have your phone handy?Yes, I do. And thank you so much for taking the time to assist me, Benjamin. I was getting so frustrated and your help is much appreciated.Of course, John. I'm here to assist with any tech issues you may be experiencing. Let's try to get this resolved for you. Here's the link to download our mobile app: https://www.appstore.com/travelagency. Please download and install the app. Once you have successfully installed it, please open the app and log in with your email and password. From there, you should be able to complete the check-in process for your upcoming flight from Dallas to New York.Okay, let me try that now. It seems that the app is downloading fine and I'll start the check-in process once it's done. Thanks again for your help!You're very welcome, John. Please let me know if you encounter any issues or have any further questions. Is there anything else I can assist you with today?No, that's all for now. I appreciate the support, Benjamin!It was my pleasure, John. Thank you for choosing us for your travel needs. Have a great day!", - "Merged_content_user": "Finally, I get to talk with someone. I've been having so many issues with your website and app navigation! I can't seem to book my flight from Dallas to New York for my business trip next week. I keep getting stuck in the loading screen or receiving error messages. I've tried everything: clearing my cache, changing browsers, even rebooting my computer, but nothing works!My name is John Smith. My email is johnsmith@email.com and my booking reservation number is 123456. Please help me find a solution, I'm on a tight schedule.No, I haven't tried the app, but I'm willing to give it a shot. Can you walk me through the download and check-in process?Yes, I do. And thank you so much for taking the time to assist me, Benjamin. I was getting so frustrated and your help is much appreciated.Okay, let me try that now. It seems that the app is downloading fine and I'll start the check-in process once it's done. Thanks again for your help!No, that's all for now. I appreciate the support, Benjamin!", - "Merged_content_agent": "Thank you for calling the travel agency tech support line. My name is Benjamin Lee. How may I assist you today?I'm sorry to hear that you're having trouble booking your flight, sir. Let me take a look at your account and see if there's anything I can do to help. May I please have your name and account information, including your email and booking reservation number?Thank you for the information, John. I see that you were trying to book a flight on our website but encountered some issues with the loading screen. Have you tried our mobile app? It may work better for you, and you can also complete the check-in process there. If you haven't yet downloaded the app, I can provide a direct link to the app store.Absolutely, John. Let me provide you with the link to our mobile app and guide you through the check-in process. Do you have your phone handy?Of course, John. I'm here to assist with any tech issues you may be experiencing. Let's try to get this resolved for you. Here's the link to download our mobile app: https://www.appstore.com/travelagency. Please download and install the app. Once you have successfully installed it, please open the app and log in with your email and password. From there, you should be able to complete the check-in process for your upcoming flight from Dallas to New York.You're very welcome, John. Please let me know if you encounter any issues or have any further questions. Is there anything else I can assist you with today?It was my pleasure, John. Thank you for choosing us for your travel needs. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency tech support line. My name is Benjamin Lee. How may I assist you today?\nCustomer: Finally, I get to talk with someone. I've been having so many issues with your website and app navigation! I can't seem to book my flight from Dallas to New York for my business trip next week. I keep getting stuck in the loading screen or receiving error messages. I've tried everything: clearing my cache, changing browsers, even rebooting my computer, but nothing works!\nAgent: I'm sorry to hear that you're having trouble booking your flight, sir. Let me take a look at your account and see if there's anything I can do to help. May I please have your name and account information, including your email and booking reservation number?\nCustomer: My name is John Smith. My email is johnsmith@email.com and my booking reservation number is 123456. Please help me find a solution, I'm on a tight schedule.\nAgent: Thank you for the information, John. I see that you were trying to book a flight on our website but encountered some issues with the loading screen. Have you tried our mobile app? It may work better for you, and you can also complete the check-in process there. If you haven't yet downloaded the app, I can provide a direct link to the app store.\nCustomer: No, I haven't tried the app, but I'm willing to give it a shot. Can you walk me through the download and check-in process?\nAgent: Absolutely, John. Let me provide you with the link to our mobile app and guide you through the check-in process. Do you have your phone handy?\nCustomer: Yes, I do. And thank you so much for taking the time to assist me, Benjamin. I was getting so frustrated and your help is much appreciated.\nAgent: Of course, John. I'm here to assist with any tech issues you may be experiencing. Let's try to get this resolved for you. Here's the link to download our mobile app: https://www.appstore.com/travelagency. Please download and install the app. Once you have successfully installed it, please open the app and log in with your email and password. From there, you should be able to complete the check-in process for your upcoming flight from Dallas to New York.\nCustomer: Okay, let me try that now. It seems that the app is downloading fine and I'll start the check-in process once it's done. Thanks again for your help!\nAgent: You're very welcome, John. Please let me know if you encounter any issues or have any further questions. Is there anything else I can assist you with today?\nCustomer: No, that's all for now. I appreciate the support, Benjamin!\nAgent: It was my pleasure, John. Thank you for choosing us for your travel needs. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240423142037.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240423142037.json deleted file mode 100644 index ca05ba92..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240423142037.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Sebastian Harris", - "AgentId": "Z82TOA", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-840-1420", - "Conversation": { - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Messages": [ - { - "Id": "1fd9c508-b50d-4d91-b8e5-48f79e7d6ff1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:21:41.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "Thank you for calling the travel agency. My name is Sebastian Harris. How can I assist you with your travel plans today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fabda2f4-e7d1-45c3-9565-01894270dd70", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T14:22:36.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "Hi Sebastian, my name is Amanda Rogers. I'm having difficulty using your website for booking my upcoming trip from New York City to San Francisco. I keep getting an error message when I try to submit my payment information.", - "UserId": "999-840-1420", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cc55e0ca-306e-425d-af23-2e61cc8e07f5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:22:49.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "I'm sorry to hear you're having trouble, Amanda. Let me take a look at your account and see if I can assist you with that.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0083fa9f-706f-47c1-81e1-d726663c9ec0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T14:23:27.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "Thank you, Sebastian.", - "UserId": "999-840-1420", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d305ae6e-c7fe-40ce-b86e-f93ca7cffb65", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:23:50.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "I see the error message you're getting. It's likely a payment processing issue. Let's try a few things to see if we can resolve it.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1efdbd80-587b-4f3e-a608-7c6b3de55b50", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T14:23:54.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "Okay, what do you suggest I do?", - "UserId": "999-840-1420", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "494830af-0e57-4643-9e70-cbbebe42664e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:24:03.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "First, let's try clearing your browsing history and cache. Then, let's try submitting the payment information again. If that doesn't work, we can take a closer look at your account settings.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8bfc4da8-7788-4aaf-9e4c-daf1327d36e3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T14:25:36.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "Okay, I cleared my browsing history and cache, and it worked! Thank you so much for your help, Sebastian.", - "UserId": "999-840-1420", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "946733d1-c538-4884-8864-2c4c48f87dd3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:25:42.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "You're welcome, Amanda. I'm glad we were able to resolve the issue for you. Is there anything else I can assist you with?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2ef09c23-4d74-4c09-969d-e6e76e550154", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-23T14:27:24.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "No, that's all. Thanks again!", - "UserId": "999-840-1420", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1ab46466-aa8e-4cd4-a789-e65e489701b3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-23T14:29:20.2388986-05:00", - "ConversationId": "0f41faa5-df72-419d-9cc6-0cdbf3ae7b29", - "Value": "You're welcome! Have a great trip, Amanda.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-23T14:20:37.2388986-05:00", - "EndTime": "2024-04-23T14:29:20.2388986-05:00", - "Merged_content": "Thank you for calling the travel agency. My name is Sebastian Harris. How can I assist you with your travel plans today?Hi Sebastian, my name is Amanda Rogers. I'm having difficulty using your website for booking my upcoming trip from New York City to San Francisco. I keep getting an error message when I try to submit my payment information.I'm sorry to hear you're having trouble, Amanda. Let me take a look at your account and see if I can assist you with that.Thank you, Sebastian.I see the error message you're getting. It's likely a payment processing issue. Let's try a few things to see if we can resolve it.Okay, what do you suggest I do?First, let's try clearing your browsing history and cache. Then, let's try submitting the payment information again. If that doesn't work, we can take a closer look at your account settings.Okay, I cleared my browsing history and cache, and it worked! Thank you so much for your help, Sebastian.You're welcome, Amanda. I'm glad we were able to resolve the issue for you. Is there anything else I can assist you with?No, that's all. Thanks again!You're welcome! Have a great trip, Amanda.", - "Merged_content_user": "Hi Sebastian, my name is Amanda Rogers. I'm having difficulty using your website for booking my upcoming trip from New York City to San Francisco. I keep getting an error message when I try to submit my payment information.Thank you, Sebastian.Okay, what do you suggest I do?Okay, I cleared my browsing history and cache, and it worked! Thank you so much for your help, Sebastian.No, that's all. Thanks again!", - "Merged_content_agent": "Thank you for calling the travel agency. My name is Sebastian Harris. How can I assist you with your travel plans today?I'm sorry to hear you're having trouble, Amanda. Let me take a look at your account and see if I can assist you with that.I see the error message you're getting. It's likely a payment processing issue. Let's try a few things to see if we can resolve it.First, let's try clearing your browsing history and cache. Then, let's try submitting the payment information again. If that doesn't work, we can take a closer look at your account settings.You're welcome, Amanda. I'm glad we were able to resolve the issue for you. Is there anything else I can assist you with?You're welcome! Have a great trip, Amanda.", - "Full_conversation": "Agent: Thank you for calling the travel agency. My name is Sebastian Harris. How can I assist you with your travel plans today?\nCustomer: Hi Sebastian, my name is Amanda Rogers. I'm having difficulty using your website for booking my upcoming trip from New York City to San Francisco. I keep getting an error message when I try to submit my payment information.\nAgent: I'm sorry to hear you're having trouble, Amanda. Let me take a look at your account and see if I can assist you with that.\nCustomer: Thank you, Sebastian.\nAgent: I see the error message you're getting. It's likely a payment processing issue. Let's try a few things to see if we can resolve it.\nCustomer: Okay, what do you suggest I do?\nAgent: First, let's try clearing your browsing history and cache. Then, let's try submitting the payment information again. If that doesn't work, we can take a closer look at your account settings.\nCustomer: Okay, I cleared my browsing history and cache, and it worked! Thank you so much for your help, Sebastian.\nAgent: You're welcome, Amanda. I'm glad we were able to resolve the issue for you. Is there anything else I can assist you with?\nCustomer: No, that's all. Thanks again!\nAgent: You're welcome! Have a great trip, Amanda.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240426081937.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240426081937.json deleted file mode 100644 index fb08b386..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240426081937.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Isabella Taylor", - "AgentId": "1OWZ1U", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-592-1718", - "Conversation": { - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Messages": [ - { - "Id": "5b3c0387-0ec7-428d-92eb-cca8d71abbc9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:21:16.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e2cc073-e83a-4145-975f-3eeac905814b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:22:48.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Hi Isabella, my name is John Smith and I'm having trouble accessing my account on your website to view my travel itinerary.", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "91234b85-4b84-4512-b09e-0c78d2cbc5eb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:24:45.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "I'm sorry to hear that, John. I understand how frustrating it can be when you're having trouble accessing your account. Can you provide me with your email address or reservation number to look up your account?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "26943c43-9f28-498f-91f2-8a0d35eb8aeb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:25:53.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Sure, my email is john.smith@email.com and my reservation number is 123456789.", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8828dc1c-f3a3-46ed-afe9-6cbbe6161021", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:27:37.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Thank you, John. I see that you have an upcoming trip from New York City to Los Angeles. Is that correct?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ae40cd3f-2463-43cc-86aa-22c3b1be13eb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:28:47.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Yes, that's correct.", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8f17e7cb-76f3-4071-a13a-387519d02f19", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:30:20.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "I'm sorry to hear that you're having trouble accessing your account. I can definitely assist you with this issue. We may need to create a new account for you with the same details and booking. If that is ok with you?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e7ba8044-196d-410a-8179-5f4d13ceba8a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:31:33.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Actually, I'd prefer to be able to access my existing account. Is there anything else we can try?", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "eb7f635c-3891-4bc4-b63b-049610d0e121", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:33:27.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Certainly, John. Let me take a closer look at your account and see what the issue might be. Can you walk me through the steps you've taken so far to try to access your account? Have you tried resetting your password or using a different browser?", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "da185936-9a60-4fa5-bc88-d664af9497ce", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:33:55.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Yes, I've tried resetting my password and using a different browser, but I still can't access my account.", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8baef3d4-524d-4010-ad55-7080c03a363c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:35:19.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "I see. In that case, I will need to escalate this issue to our technical support team. They will be able to assist you in getting access to your account. I will create a ticket for your issue and make sure to follow up with you once I have additional information from our technical support team. ", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a5172a0c-99ae-4cc7-82ec-98ced118f698", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-26T08:35:58.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "Thank you, Isabella. I appreciate your help with this issue.", - "UserId": "999-592-1718", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "edc3dde6-ae39-4a88-b806-338bd530033b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-26T08:37:54.7305103-05:00", - "ConversationId": "4fbfc6ff-468c-49aa-b960-fc2af3c00e49", - "Value": "You're welcome, John. I will make sure to follow up with you as soon as I have any additional information from our technical support team regarding your account issue. Have a great day!", - "UserId": "1OWZ1U", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-26T08:19:37.7305103-05:00", - "EndTime": "2024-04-26T08:37:54.7305103-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?Hi Isabella, my name is John Smith and I'm having trouble accessing my account on your website to view my travel itinerary.I'm sorry to hear that, John. I understand how frustrating it can be when you're having trouble accessing your account. Can you provide me with your email address or reservation number to look up your account?Sure, my email is john.smith@email.com and my reservation number is 123456789.Thank you, John. I see that you have an upcoming trip from New York City to Los Angeles. Is that correct?Yes, that's correct.I'm sorry to hear that you're having trouble accessing your account. I can definitely assist you with this issue. We may need to create a new account for you with the same details and booking. If that is ok with you?Actually, I'd prefer to be able to access my existing account. Is there anything else we can try?Certainly, John. Let me take a closer look at your account and see what the issue might be. Can you walk me through the steps you've taken so far to try to access your account? Have you tried resetting your password or using a different browser?Yes, I've tried resetting my password and using a different browser, but I still can't access my account.I see. In that case, I will need to escalate this issue to our technical support team. They will be able to assist you in getting access to your account. I will create a ticket for your issue and make sure to follow up with you once I have additional information from our technical support team. Thank you, Isabella. I appreciate your help with this issue.You're welcome, John. I will make sure to follow up with you as soon as I have any additional information from our technical support team regarding your account issue. Have a great day!", - "Merged_content_user": "Hi Isabella, my name is John Smith and I'm having trouble accessing my account on your website to view my travel itinerary.Sure, my email is john.smith@email.com and my reservation number is 123456789.Yes, that's correct.Actually, I'd prefer to be able to access my existing account. Is there anything else we can try?Yes, I've tried resetting my password and using a different browser, but I still can't access my account.Thank you, Isabella. I appreciate your help with this issue.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?I'm sorry to hear that, John. I understand how frustrating it can be when you're having trouble accessing your account. Can you provide me with your email address or reservation number to look up your account?Thank you, John. I see that you have an upcoming trip from New York City to Los Angeles. Is that correct?I'm sorry to hear that you're having trouble accessing your account. I can definitely assist you with this issue. We may need to create a new account for you with the same details and booking. If that is ok with you?Certainly, John. Let me take a closer look at your account and see what the issue might be. Can you walk me through the steps you've taken so far to try to access your account? Have you tried resetting your password or using a different browser?I see. In that case, I will need to escalate this issue to our technical support team. They will be able to assist you in getting access to your account. I will create a ticket for your issue and make sure to follow up with you once I have additional information from our technical support team. You're welcome, John. I will make sure to follow up with you as soon as I have any additional information from our technical support team regarding your account issue. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Isabella Taylor. How may I assist you today?\nCustomer: Hi Isabella, my name is John Smith and I'm having trouble accessing my account on your website to view my travel itinerary.\nAgent: I'm sorry to hear that, John. I understand how frustrating it can be when you're having trouble accessing your account. Can you provide me with your email address or reservation number to look up your account?\nCustomer: Sure, my email is john.smith@email.com and my reservation number is 123456789.\nAgent: Thank you, John. I see that you have an upcoming trip from New York City to Los Angeles. Is that correct?\nCustomer: Yes, that's correct.\nAgent: I'm sorry to hear that you're having trouble accessing your account. I can definitely assist you with this issue. We may need to create a new account for you with the same details and booking. If that is ok with you?\nCustomer: Actually, I'd prefer to be able to access my existing account. Is there anything else we can try?\nAgent: Certainly, John. Let me take a closer look at your account and see what the issue might be. Can you walk me through the steps you've taken so far to try to access your account? Have you tried resetting your password or using a different browser?\nCustomer: Yes, I've tried resetting my password and using a different browser, but I still can't access my account.\nAgent: I see. In that case, I will need to escalate this issue to our technical support team. They will be able to assist you in getting access to your account. I will create a ticket for your issue and make sure to follow up with you once I have additional information from our technical support team. \nCustomer: Thank you, Isabella. I appreciate your help with this issue.\nAgent: You're welcome, John. I will make sure to follow up with you as soon as I have any additional information from our technical support team regarding your account issue. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240513071924.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240513071924.json deleted file mode 100644 index 9a116611..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240513071924.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Elijah Martin", - "AgentId": "76QR0N", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-813-9625", - "Conversation": { - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Messages": [ - { - "Id": "d12818fc-7ec5-4de1-9da3-e5a612b385f9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:19:49.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Thank you for calling the travel agency. My name is Elijah Martin. How may I assist you today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0cb7626f-5a09-4d63-bbc0-68d21f7811ff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-13T07:21:04.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Yes, I'm having trouble navigating your website. I'm trying to change my flight from Atlanta to New York City, but I can't seem to find the right page.", - "UserId": "999-813-9625", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d0fd9b83-c4e5-4792-ad72-3d39ccc5b8ab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:21:28.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "I'm sorry to hear that. Let me guide you through the process. Can you tell me which airline you're flying with and your flight number?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "76357b79-d60b-4930-bfce-078ea066379e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-13T07:21:47.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "I'm flying Delta Airlines, and my flight number is DL1234. The departure date is March 15th at 9:00 AM.", - "UserId": "999-813-9625", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4c80b5dc-4f2e-4e8d-8323-ee74c684cbb8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:22:57.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Great, let me pull that up for you. You should be able to change your flight by logging into your account and accessing your itinerary. Can you tell me if you're having any trouble logging in?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3b933b8d-9a40-434f-bf0d-336b5bc70cb6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-13T07:23:16.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "No, I can log in just fine. I just don't know where to find the itinerary page.", - "UserId": "999-813-9625", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "82c4a8da-abe0-4995-9e25-1aef4e5d2908", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:23:55.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Okay, no problem. Once you're logged in, you should see a tab that says 'My Trips'. Click on that, then find the trip you want to modify and click 'Edit Trip'. That should take you to the page where you can change your flight.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9830dd1d-8588-422f-8bff-caf747613fcb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-13T07:24:55.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Oh, I see it now. Thank you so much! I was getting really frustrated.", - "UserId": "999-813-9625", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19db84f1-4922-46bb-a0e2-e57bb1625a64", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:26:07.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "You're welcome. Is there anything else I can help you with?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "039ae478-54ed-420c-966a-697b1a8a2c9f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-13T07:26:31.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "No, that was all. Thanks for your help!", - "UserId": "999-813-9625", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "167e89f3-3d27-438a-a9f2-94ff2e419582", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-13T07:28:20.9399883-05:00", - "ConversationId": "88b18ce4-feb5-4fae-9b17-99490e2e8dad", - "Value": "Not a problem. If you have any further questions or issues, feel free to give us a call.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-13T07:19:24.9399883-05:00", - "EndTime": "2024-05-13T07:28:20.9399883-05:00", - "Merged_content": "Thank you for calling the travel agency. My name is Elijah Martin. How may I assist you today?Yes, I'm having trouble navigating your website. I'm trying to change my flight from Atlanta to New York City, but I can't seem to find the right page.I'm sorry to hear that. Let me guide you through the process. Can you tell me which airline you're flying with and your flight number?I'm flying Delta Airlines, and my flight number is DL1234. The departure date is March 15th at 9:00 AM.Great, let me pull that up for you. You should be able to change your flight by logging into your account and accessing your itinerary. Can you tell me if you're having any trouble logging in?No, I can log in just fine. I just don't know where to find the itinerary page.Okay, no problem. Once you're logged in, you should see a tab that says 'My Trips'. Click on that, then find the trip you want to modify and click 'Edit Trip'. That should take you to the page where you can change your flight.Oh, I see it now. Thank you so much! I was getting really frustrated.You're welcome. Is there anything else I can help you with?No, that was all. Thanks for your help!Not a problem. If you have any further questions or issues, feel free to give us a call.", - "Merged_content_user": "Yes, I'm having trouble navigating your website. I'm trying to change my flight from Atlanta to New York City, but I can't seem to find the right page.I'm flying Delta Airlines, and my flight number is DL1234. The departure date is March 15th at 9:00 AM.No, I can log in just fine. I just don't know where to find the itinerary page.Oh, I see it now. Thank you so much! I was getting really frustrated.No, that was all. Thanks for your help!", - "Merged_content_agent": "Thank you for calling the travel agency. My name is Elijah Martin. How may I assist you today?I'm sorry to hear that. Let me guide you through the process. Can you tell me which airline you're flying with and your flight number?Great, let me pull that up for you. You should be able to change your flight by logging into your account and accessing your itinerary. Can you tell me if you're having any trouble logging in?Okay, no problem. Once you're logged in, you should see a tab that says 'My Trips'. Click on that, then find the trip you want to modify and click 'Edit Trip'. That should take you to the page where you can change your flight.You're welcome. Is there anything else I can help you with?Not a problem. If you have any further questions or issues, feel free to give us a call.", - "Full_conversation": "Agent: Thank you for calling the travel agency. My name is Elijah Martin. How may I assist you today?\nCustomer: Yes, I'm having trouble navigating your website. I'm trying to change my flight from Atlanta to New York City, but I can't seem to find the right page.\nAgent: I'm sorry to hear that. Let me guide you through the process. Can you tell me which airline you're flying with and your flight number?\nCustomer: I'm flying Delta Airlines, and my flight number is DL1234. The departure date is March 15th at 9:00 AM.\nAgent: Great, let me pull that up for you. You should be able to change your flight by logging into your account and accessing your itinerary. Can you tell me if you're having any trouble logging in?\nCustomer: No, I can log in just fine. I just don't know where to find the itinerary page.\nAgent: Okay, no problem. Once you're logged in, you should see a tab that says 'My Trips'. Click on that, then find the trip you want to modify and click 'Edit Trip'. That should take you to the page where you can change your flight.\nCustomer: Oh, I see it now. Thank you so much! I was getting really frustrated.\nAgent: You're welcome. Is there anything else I can help you with?\nCustomer: No, that was all. Thanks for your help!\nAgent: Not a problem. If you have any further questions or issues, feel free to give us a call.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240521171942.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240521171942.json deleted file mode 100644 index 3f09ae48..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240521171942.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-822-6980", - "Conversation": { - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Messages": [ - { - "Id": "bc945ced-56a1-415f-a655-90e5ad8fb667", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-21T17:20:13.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "Thank you for calling our travel agency tech support, this is Amelia Hernandez speaking. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "019ec30b-db53-4ed5-9673-4c4be7cf98e7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-21T17:20:38.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "Yes, hi. My name is Jane Smith and I'm having trouble accessing my account on your website. I'm trying to view my itinerary for my upcoming trip from New York City to Los Angeles next week and I keep getting error messages. It's really frustrating because I need to update some information on my reservation and I can't seem to get anything to work properly.", - "UserId": "999-822-6980", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f71ead79-de68-4398-aafb-b78d74f7ad2d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-21T17:20:43.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "I'm sorry to hear that, Jane. Let me take a look at your account and see what the issue might be. Can you please confirm your reservation number and the dates of your trip?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9e9ad63c-15ab-4448-ac9f-d5dff37babb3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-21T17:20:56.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "Sure, the reservation number is 123456789 and the trip is from New York City to Los Angeles on June 5th.", - "UserId": "999-822-6980", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "489228d4-b766-4f35-ad32-037cc520a7e8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-21T17:21:43.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "Thank you, Jane. I see your reservation here in our system. It looks like there was a system update that may have caused some issues with account access. Can you please try logging in again and let me know if you're still experiencing any problems?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "974091a2-791b-4b1d-9162-f6958c4b5e90", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-21T17:22:19.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "Okay, I just tried again and it seems to be working now. Thank you so much for your help, Amelia. I was really worried that I wouldn't be able to access my reservation in time for my trip!", - "UserId": "999-822-6980", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "01ba6e07-9c42-421a-a917-932de251117a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-21T17:22:27.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "You're welcome, Jane. I'm glad we were able to resolve the issue. Do you have any other questions or concerns for me today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "11bc9b07-1732-4252-a65f-d2316734d5c0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-21T17:23:01.2805754-05:00", - "ConversationId": "566091df-764b-4c45-b379-7c8ca8a5ea16", - "Value": "No, that's all for now. Thanks again!", - "UserId": "999-822-6980", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-21T17:19:42.2805754-05:00", - "EndTime": "2024-05-21T17:23:01.2805754-05:00", - "Merged_content": "Thank you for calling our travel agency tech support, this is Amelia Hernandez speaking. How may I assist you today?Yes, hi. My name is Jane Smith and I'm having trouble accessing my account on your website. I'm trying to view my itinerary for my upcoming trip from New York City to Los Angeles next week and I keep getting error messages. It's really frustrating because I need to update some information on my reservation and I can't seem to get anything to work properly.I'm sorry to hear that, Jane. Let me take a look at your account and see what the issue might be. Can you please confirm your reservation number and the dates of your trip?Sure, the reservation number is 123456789 and the trip is from New York City to Los Angeles on June 5th.Thank you, Jane. I see your reservation here in our system. It looks like there was a system update that may have caused some issues with account access. Can you please try logging in again and let me know if you're still experiencing any problems?Okay, I just tried again and it seems to be working now. Thank you so much for your help, Amelia. I was really worried that I wouldn't be able to access my reservation in time for my trip!You're welcome, Jane. I'm glad we were able to resolve the issue. Do you have any other questions or concerns for me today?No, that's all for now. Thanks again!", - "Merged_content_user": "Yes, hi. My name is Jane Smith and I'm having trouble accessing my account on your website. I'm trying to view my itinerary for my upcoming trip from New York City to Los Angeles next week and I keep getting error messages. It's really frustrating because I need to update some information on my reservation and I can't seem to get anything to work properly.Sure, the reservation number is 123456789 and the trip is from New York City to Los Angeles on June 5th.Okay, I just tried again and it seems to be working now. Thank you so much for your help, Amelia. I was really worried that I wouldn't be able to access my reservation in time for my trip!No, that's all for now. Thanks again!", - "Merged_content_agent": "Thank you for calling our travel agency tech support, this is Amelia Hernandez speaking. How may I assist you today?I'm sorry to hear that, Jane. Let me take a look at your account and see what the issue might be. Can you please confirm your reservation number and the dates of your trip?Thank you, Jane. I see your reservation here in our system. It looks like there was a system update that may have caused some issues with account access. Can you please try logging in again and let me know if you're still experiencing any problems?You're welcome, Jane. I'm glad we were able to resolve the issue. Do you have any other questions or concerns for me today?", - "Full_conversation": "Agent: Thank you for calling our travel agency tech support, this is Amelia Hernandez speaking. How may I assist you today?\nCustomer: Yes, hi. My name is Jane Smith and I'm having trouble accessing my account on your website. I'm trying to view my itinerary for my upcoming trip from New York City to Los Angeles next week and I keep getting error messages. It's really frustrating because I need to update some information on my reservation and I can't seem to get anything to work properly.\nAgent: I'm sorry to hear that, Jane. Let me take a look at your account and see what the issue might be. Can you please confirm your reservation number and the dates of your trip?\nCustomer: Sure, the reservation number is 123456789 and the trip is from New York City to Los Angeles on June 5th.\nAgent: Thank you, Jane. I see your reservation here in our system. It looks like there was a system update that may have caused some issues with account access. Can you please try logging in again and let me know if you're still experiencing any problems?\nCustomer: Okay, I just tried again and it seems to be working now. Thank you so much for your help, Amelia. I was really worried that I wouldn't be able to access my reservation in time for my trip!\nAgent: You're welcome, Jane. I'm glad we were able to resolve the issue. Do you have any other questions or concerns for me today?\nCustomer: No, that's all for now. Thanks again!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240522082127.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240522082127.json deleted file mode 100644 index 20154c0f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240522082127.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-618-2444", - "Conversation": { - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Messages": [ - { - "Id": "d7de1483-655b-4925-82c4-627af40b2520", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:22:55.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Thank you for calling our travel agency tech support line. How can I assist you today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7ba2cf74-7956-480d-b2a3-022c014f649d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:23:41.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Hi, I'm calling because I'm having trouble navigating your website. I'm trying to book a trip from Los Angeles to New York City next month, but I can't seem to find any options that fit my budget and schedule.", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "503378dd-587d-4aca-9f1c-07980f77d757", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:24:44.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "I'm sorry to hear that. Let me check our database and see what options are available for you. Do you have any specific dates in mind?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ce400b52-8876-4f6f-81ee-749b2d3af04e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:25:39.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "I was thinking of traveling on the 15th of next month and returning on the 22nd.", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f9309b3a-e057-4af1-bdc9-f46f25000700", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:27:03.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Okay, let me see what I can find. How do you prefer to travel? By plane, train, or car?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "655d377f-f6e3-424c-88cd-dd62d6f93077", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:28:28.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "I think flying would be my best option for this trip.", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0d0c0b92-fda3-4b20-8301-e048305e477c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:30:12.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Great. We have a few options available for you. Would you prefer a morning or evening flight?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "623db0aa-0a0d-40ce-b153-a7ba6744f985", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:31:07.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "I would prefer an evening flight if possible.", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1fcc070a-1cd5-4161-989b-b040e1e7d271", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:32:58.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Sure, I see a flight on United Airlines leaving Los Angeles at 8:00 PM on the 15th and arriving in New York City at 4:00 AM the next day. The return flight would leave at 5:00 PM on the 22nd and arrive in Los Angeles at 7:00 PM.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2d279fd1-ef3a-4c08-9dd2-60fd28d9594a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:33:58.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "That sounds good. Can you also recommend a hotel for me to stay in while I'm in New York City?", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "84dc9717-2105-4b98-a007-1c96262077cd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:35:12.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Absolutely. We have a partnership with the Hilton Garden Inn in Times Square. They have availability for your dates and the rate is $200 per night plus taxes and fees. Would you like me to make a reservation for you?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ce25ad2e-9a58-4328-8d4e-d27f823ef66e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:35:16.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Yes, please book that for me. What's the reservation number?", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "42ab7e40-57a4-4b3d-af30-1d4d0a29c614", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:36:36.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "Your reservation number is 123456. Is there anything else I can assist you with today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a4b58b9-30ef-456c-ac5e-56c4ad1c561a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-22T08:37:46.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "No, that's all. Thank you so much for your help!", - "UserId": "999-618-2444", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "88e41b91-8079-48e0-b868-0b94fd803238", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-22T08:38:31.1615962-05:00", - "ConversationId": "4d5dc040-bb50-4405-b45c-188ea036f2d7", - "Value": "You're welcome. Have a great trip!", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-22T08:21:27.1615962-05:00", - "EndTime": "2024-05-22T08:38:31.1615962-05:00", - "Merged_content": "Thank you for calling our travel agency tech support line. How can I assist you today?Hi, I'm calling because I'm having trouble navigating your website. I'm trying to book a trip from Los Angeles to New York City next month, but I can't seem to find any options that fit my budget and schedule.I'm sorry to hear that. Let me check our database and see what options are available for you. Do you have any specific dates in mind?I was thinking of traveling on the 15th of next month and returning on the 22nd.Okay, let me see what I can find. How do you prefer to travel? By plane, train, or car?I think flying would be my best option for this trip.Great. We have a few options available for you. Would you prefer a morning or evening flight?I would prefer an evening flight if possible.Sure, I see a flight on United Airlines leaving Los Angeles at 8:00 PM on the 15th and arriving in New York City at 4:00 AM the next day. The return flight would leave at 5:00 PM on the 22nd and arrive in Los Angeles at 7:00 PM.That sounds good. Can you also recommend a hotel for me to stay in while I'm in New York City?Absolutely. We have a partnership with the Hilton Garden Inn in Times Square. They have availability for your dates and the rate is $200 per night plus taxes and fees. Would you like me to make a reservation for you?Yes, please book that for me. What's the reservation number?Your reservation number is 123456. Is there anything else I can assist you with today?No, that's all. Thank you so much for your help!You're welcome. Have a great trip!", - "Merged_content_user": "Hi, I'm calling because I'm having trouble navigating your website. I'm trying to book a trip from Los Angeles to New York City next month, but I can't seem to find any options that fit my budget and schedule.I was thinking of traveling on the 15th of next month and returning on the 22nd.I think flying would be my best option for this trip.I would prefer an evening flight if possible.That sounds good. Can you also recommend a hotel for me to stay in while I'm in New York City?Yes, please book that for me. What's the reservation number?No, that's all. Thank you so much for your help!", - "Merged_content_agent": "Thank you for calling our travel agency tech support line. How can I assist you today?I'm sorry to hear that. Let me check our database and see what options are available for you. Do you have any specific dates in mind?Okay, let me see what I can find. How do you prefer to travel? By plane, train, or car?Great. We have a few options available for you. Would you prefer a morning or evening flight?Sure, I see a flight on United Airlines leaving Los Angeles at 8:00 PM on the 15th and arriving in New York City at 4:00 AM the next day. The return flight would leave at 5:00 PM on the 22nd and arrive in Los Angeles at 7:00 PM.Absolutely. We have a partnership with the Hilton Garden Inn in Times Square. They have availability for your dates and the rate is $200 per night plus taxes and fees. Would you like me to make a reservation for you?Your reservation number is 123456. Is there anything else I can assist you with today?You're welcome. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling our travel agency tech support line. How can I assist you today?\nCustomer: Hi, I'm calling because I'm having trouble navigating your website. I'm trying to book a trip from Los Angeles to New York City next month, but I can't seem to find any options that fit my budget and schedule.\nAgent: I'm sorry to hear that. Let me check our database and see what options are available for you. Do you have any specific dates in mind?\nCustomer: I was thinking of traveling on the 15th of next month and returning on the 22nd.\nAgent: Okay, let me see what I can find. How do you prefer to travel? By plane, train, or car?\nCustomer: I think flying would be my best option for this trip.\nAgent: Great. We have a few options available for you. Would you prefer a morning or evening flight?\nCustomer: I would prefer an evening flight if possible.\nAgent: Sure, I see a flight on United Airlines leaving Los Angeles at 8:00 PM on the 15th and arriving in New York City at 4:00 AM the next day. The return flight would leave at 5:00 PM on the 22nd and arrive in Los Angeles at 7:00 PM.\nCustomer: That sounds good. Can you also recommend a hotel for me to stay in while I'm in New York City?\nAgent: Absolutely. We have a partnership with the Hilton Garden Inn in Times Square. They have availability for your dates and the rate is $200 per night plus taxes and fees. Would you like me to make a reservation for you?\nCustomer: Yes, please book that for me. What's the reservation number?\nAgent: Your reservation number is 123456. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you so much for your help!\nAgent: You're welcome. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240523162004.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240523162004.json deleted file mode 100644 index be663826..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240523162004.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Mia Robinson", - "AgentId": "PKJSZO", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-944-7639", - "Conversation": { - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Messages": [ - { - "Id": "2227ee45-324d-4ef4-b197-44958dcb40f9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:20:44.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "51c3e7db-f9d9-4bae-824b-8cc232b3c1da", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:21:34.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Hi Mia, I'm having trouble with the website. I'm trying to book a flight from Phoenix to New York City, but I can't seem to navigate the website properly.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "75468d24-759f-4c1f-b21c-8b5d4f288d63", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:23:14.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "I'm sorry to hear that. Can you please tell me exactly what issue you are experiencing with the website?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cd2c96ad-3ec3-43fe-b76e-e8876256b0f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:24:25.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Yes, I'm having trouble finding available flights on the dates I want to travel.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d584ff80-eba1-4b8f-80ef-7bbcebd75e5a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:25:24.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Okay, let me check that for you. Can you please provide me with the departure date and time from Phoenix and the return date and time from New York City?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "819e4c91-853d-44fb-ba64-a112414113d3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:27:04.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Sure, I'm departing on October 15th at 10am from Phoenix and returning on October 20th at 6pm from New York City.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3caa0ac5-dc83-4bdd-9afd-c7a9b12c2852", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:28:00.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Thank you for that information. Let me check the website for you and see what I can find.", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f2af1468-8d18-45c6-b7e9-02a8197bc14a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:29:42.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Okay, I see that there are a few flights available on those dates, but they are currently sold out. However, there is a waitlist available if you are interested.", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "07d6daac-8580-4a9d-808a-62893e6715df", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:30:24.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Okay, I would like to be added to the waitlist. Can you help me with that?", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8bd0e91a-4877-4926-b88f-b7fc2093ee37", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:31:35.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Absolutely. Can you please provide me with your full name, phone number, and email address so I can add you to the waitlist?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4062a417-9e8a-45a1-902f-a1d554d16bd2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:31:58.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "My name is John Smith, my phone number is 555-555-5555, and my email address is johnsmith@email.com.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "46773581-6ea1-47da-a169-53d5f287bf07", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:33:52.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Great, let me add you to the waitlist. Is there anything else I can assist you with today?", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d82065b-d7bb-45fe-b7d9-42f7e05cb2a9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:34:54.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "No, that's all. Thank you for your help, Mia.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "08f0a0f1-01a6-425b-bf4c-3a0d3be81f7b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T16:35:05.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "You're welcome, John. Have a great day!", - "UserId": "PKJSZO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e8bba95f-72f8-4773-a9db-b4275a1b31da", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T16:36:50.5807272-05:00", - "ConversationId": "60beb574-d97d-448b-9a2a-825e9aeb8228", - "Value": "Thank you, you too.", - "UserId": "999-944-7639", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-23T16:20:04.5807272-05:00", - "EndTime": "2024-05-23T16:36:50.5807272-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?Hi Mia, I'm having trouble with the website. I'm trying to book a flight from Phoenix to New York City, but I can't seem to navigate the website properly.I'm sorry to hear that. Can you please tell me exactly what issue you are experiencing with the website?Yes, I'm having trouble finding available flights on the dates I want to travel.Okay, let me check that for you. Can you please provide me with the departure date and time from Phoenix and the return date and time from New York City?Sure, I'm departing on October 15th at 10am from Phoenix and returning on October 20th at 6pm from New York City.Thank you for that information. Let me check the website for you and see what I can find.Okay, I see that there are a few flights available on those dates, but they are currently sold out. However, there is a waitlist available if you are interested.Okay, I would like to be added to the waitlist. Can you help me with that?Absolutely. Can you please provide me with your full name, phone number, and email address so I can add you to the waitlist?My name is John Smith, my phone number is 555-555-5555, and my email address is johnsmith@email.com.Great, let me add you to the waitlist. Is there anything else I can assist you with today?No, that's all. Thank you for your help, Mia.You're welcome, John. Have a great day!Thank you, you too.", - "Merged_content_user": "Hi Mia, I'm having trouble with the website. I'm trying to book a flight from Phoenix to New York City, but I can't seem to navigate the website properly.Yes, I'm having trouble finding available flights on the dates I want to travel.Sure, I'm departing on October 15th at 10am from Phoenix and returning on October 20th at 6pm from New York City.Okay, I would like to be added to the waitlist. Can you help me with that?My name is John Smith, my phone number is 555-555-5555, and my email address is johnsmith@email.com.No, that's all. Thank you for your help, Mia.Thank you, you too.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?I'm sorry to hear that. Can you please tell me exactly what issue you are experiencing with the website?Okay, let me check that for you. Can you please provide me with the departure date and time from Phoenix and the return date and time from New York City?Thank you for that information. Let me check the website for you and see what I can find.Okay, I see that there are a few flights available on those dates, but they are currently sold out. However, there is a waitlist available if you are interested.Absolutely. Can you please provide me with your full name, phone number, and email address so I can add you to the waitlist?Great, let me add you to the waitlist. Is there anything else I can assist you with today?You're welcome, John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Mia Robinson, how can I assist you today?\nCustomer: Hi Mia, I'm having trouble with the website. I'm trying to book a flight from Phoenix to New York City, but I can't seem to navigate the website properly.\nAgent: I'm sorry to hear that. Can you please tell me exactly what issue you are experiencing with the website?\nCustomer: Yes, I'm having trouble finding available flights on the dates I want to travel.\nAgent: Okay, let me check that for you. Can you please provide me with the departure date and time from Phoenix and the return date and time from New York City?\nCustomer: Sure, I'm departing on October 15th at 10am from Phoenix and returning on October 20th at 6pm from New York City.\nAgent: Thank you for that information. Let me check the website for you and see what I can find.\nAgent: Okay, I see that there are a few flights available on those dates, but they are currently sold out. However, there is a waitlist available if you are interested.\nCustomer: Okay, I would like to be added to the waitlist. Can you help me with that?\nAgent: Absolutely. Can you please provide me with your full name, phone number, and email address so I can add you to the waitlist?\nCustomer: My name is John Smith, my phone number is 555-555-5555, and my email address is johnsmith@email.com.\nAgent: Great, let me add you to the waitlist. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help, Mia.\nAgent: You're welcome, John. Have a great day!\nCustomer: Thank you, you too.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240531112119.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240531112119.json deleted file mode 100644 index a54ed0ac..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240531112119.json +++ /dev/null @@ -1,109 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-466-8168", - "Conversation": { - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Messages": [ - { - "Id": "ff869d71-4d4c-46c8-b819-58e0f15a4d69", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-31T11:22:47.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "Thank you for calling our travel agency, this is Lucas Thompson. How can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0f05fd00-9896-45cc-8c60-fdca1ccae42f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-31T11:24:10.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "Hi Lucas, my name is Sarah Johnson. I'm having trouble accessing my account on your website. Every time I try to log in it keeps saying my password is incorrect, but I know it's not. Can you help me?", - "UserId": "999-466-8168", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d368d021-bba1-4115-a30d-fec635842710", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-31T11:25:06.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "Hi Sarah, I'm sorry to hear that you're having trouble logging in. Let me take a look at your account and see what's going on. Can you please provide me with your email address associated with the account?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8ba97192-2836-4288-a054-60ae37fd4bb5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-31T11:25:43.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "Sure, it's sarah.johnson@email.com.", - "UserId": "999-466-8168", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "18c0501e-b39b-4c44-9b78-78e63fa8abd1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-31T11:25:44.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "Thank you, Sarah. It looks like there's an issue with your account. I will need to escalate this to our technical support team and create a ticket for you. They will be in touch with you shortly to help you resolve this issue. Is there anything else I can help you with today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f80de993-8876-4578-9ee1-a3f50af29529", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-31T11:26:12.5260751-05:00", - "ConversationId": "bffe7e75-53dc-4781-93bb-d59be607f9ac", - "Value": "No, that's all. Thank you for your help, Lucas.", - "UserId": "999-466-8168", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-31T11:21:19.5260751-05:00", - "EndTime": "2024-05-31T11:26:12.5260751-05:00", - "Merged_content": "Thank you for calling our travel agency, this is Lucas Thompson. How can I assist you today?Hi Lucas, my name is Sarah Johnson. I'm having trouble accessing my account on your website. Every time I try to log in it keeps saying my password is incorrect, but I know it's not. Can you help me?Hi Sarah, I'm sorry to hear that you're having trouble logging in. Let me take a look at your account and see what's going on. Can you please provide me with your email address associated with the account?Sure, it's sarah.johnson@email.com.Thank you, Sarah. It looks like there's an issue with your account. I will need to escalate this to our technical support team and create a ticket for you. They will be in touch with you shortly to help you resolve this issue. Is there anything else I can help you with today?No, that's all. Thank you for your help, Lucas.", - "Merged_content_user": "Hi Lucas, my name is Sarah Johnson. I'm having trouble accessing my account on your website. Every time I try to log in it keeps saying my password is incorrect, but I know it's not. Can you help me?Sure, it's sarah.johnson@email.com.No, that's all. Thank you for your help, Lucas.", - "Merged_content_agent": "Thank you for calling our travel agency, this is Lucas Thompson. How can I assist you today?Hi Sarah, I'm sorry to hear that you're having trouble logging in. Let me take a look at your account and see what's going on. Can you please provide me with your email address associated with the account?Thank you, Sarah. It looks like there's an issue with your account. I will need to escalate this to our technical support team and create a ticket for you. They will be in touch with you shortly to help you resolve this issue. Is there anything else I can help you with today?", - "Full_conversation": "Agent: Thank you for calling our travel agency, this is Lucas Thompson. How can I assist you today?\nCustomer: Hi Lucas, my name is Sarah Johnson. I'm having trouble accessing my account on your website. Every time I try to log in it keeps saying my password is incorrect, but I know it's not. Can you help me?\nAgent: Hi Sarah, I'm sorry to hear that you're having trouble logging in. Let me take a look at your account and see what's going on. Can you please provide me with your email address associated with the account?\nCustomer: Sure, it's sarah.johnson@email.com.\nAgent: Thank you, Sarah. It looks like there's an issue with your account. I will need to escalate this to our technical support team and create a ticket for you. They will be in touch with you shortly to help you resolve this issue. Is there anything else I can help you with today?\nCustomer: No, that's all. Thank you for your help, Lucas.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240609172140.json b/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240609172140.json deleted file mode 100644 index db049dbd..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/techsupport_20240609172140.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Elijah Martin", - "AgentId": "76QR0N", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-273-4109", - "Conversation": { - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Messages": [ - { - "Id": "7f43f410-f734-4c63-9df6-bf0dbf9a8868", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:23:02.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "Thank you for calling. This is Elijah. How may I assist you today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9ee29b65-13f4-4884-9837-ed08de0f8fee", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T17:23:46.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "Hi Elijah. This is John Smith. I'm having some trouble accessing my booking confirmation for my recent trip from New York to Los Angeles.", - "UserId": "999-273-4109", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1b91c51e-b202-4703-8416-34e321271214", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:24:46.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "I'm sorry to hear that, John. Let me assist you with that. Can you please provide me with your booking reference number?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "07d5a0c5-73ef-4b2f-9a04-e9cd2e6e342b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T17:25:53.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "Yes, it's ABC123. My flight was on January 20th, 2022.", - "UserId": "999-273-4109", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8a908469-c27f-4b4b-9de7-7d871f42367d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:26:43.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "Thank you for that information, John. Let me check that for you.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9b90af94-ff8c-4847-8160-842bf1c59705", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:27:55.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "I see that your booking confirmation was sent to your email address. Can you please check your spam folder or double-check that it's the correct email address?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a6393167-3a5d-4a07-8d28-d43430e9109d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T17:29:32.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "I've already checked all my folders and it's not there. Can you just resend it to me?", - "UserId": "999-273-4109", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "74d47d4c-c123-45d0-9c8d-2a09afa3dfcf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:31:07.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "I'm sorry John, but I can't resend it to you because I don't have access to the system right now. However, I can confirm that your booking is confirmed and active. You can show your travel itinerary to the airport staff, and they will assist you.", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "83b2c47e-516b-47ae-bee3-200b6e5c2952", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T17:32:10.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "What do you mean you can't resend it? Isn't that your job? I've been on hold for so long and now you're telling me you can't even help me? This is ridiculous!", - "UserId": "999-273-4109", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "256dd0ac-4867-485d-abbe-6ddf4928209c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T17:32:58.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "I apologize for the inconvenience, John. I understand you're upset, and I assure you that I'm doing everything I can to assist you. Unfortunately, I'm unable to resend the confirmation email right now. However, I will log a ticket and follow up with you as soon as possible to get this resolved. Is there anything else I can help you with today?", - "UserId": "76QR0N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05195ee0-6bc3-4a6e-965c-094bf50f9262", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T17:33:27.9402936-05:00", - "ConversationId": "4c57db7d-2f26-4734-8d2c-c733c17a44c3", - "Value": "No, that's all. Thank you for your help.", - "UserId": "999-273-4109", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-09T17:21:40.9402936-05:00", - "EndTime": "2024-06-09T17:33:27.9402936-05:00", - "Merged_content": "Thank you for calling. This is Elijah. How may I assist you today?Hi Elijah. This is John Smith. I'm having some trouble accessing my booking confirmation for my recent trip from New York to Los Angeles.I'm sorry to hear that, John. Let me assist you with that. Can you please provide me with your booking reference number?Yes, it's ABC123. My flight was on January 20th, 2022.Thank you for that information, John. Let me check that for you.I see that your booking confirmation was sent to your email address. Can you please check your spam folder or double-check that it's the correct email address?I've already checked all my folders and it's not there. Can you just resend it to me?I'm sorry John, but I can't resend it to you because I don't have access to the system right now. However, I can confirm that your booking is confirmed and active. You can show your travel itinerary to the airport staff, and they will assist you.What do you mean you can't resend it? Isn't that your job? I've been on hold for so long and now you're telling me you can't even help me? This is ridiculous!I apologize for the inconvenience, John. I understand you're upset, and I assure you that I'm doing everything I can to assist you. Unfortunately, I'm unable to resend the confirmation email right now. However, I will log a ticket and follow up with you as soon as possible to get this resolved. Is there anything else I can help you with today?No, that's all. Thank you for your help.", - "Merged_content_user": "Hi Elijah. This is John Smith. I'm having some trouble accessing my booking confirmation for my recent trip from New York to Los Angeles.Yes, it's ABC123. My flight was on January 20th, 2022.I've already checked all my folders and it's not there. Can you just resend it to me?What do you mean you can't resend it? Isn't that your job? I've been on hold for so long and now you're telling me you can't even help me? This is ridiculous!No, that's all. Thank you for your help.", - "Merged_content_agent": "Thank you for calling. This is Elijah. How may I assist you today?I'm sorry to hear that, John. Let me assist you with that. Can you please provide me with your booking reference number?Thank you for that information, John. Let me check that for you.I see that your booking confirmation was sent to your email address. Can you please check your spam folder or double-check that it's the correct email address?I'm sorry John, but I can't resend it to you because I don't have access to the system right now. However, I can confirm that your booking is confirmed and active. You can show your travel itinerary to the airport staff, and they will assist you.I apologize for the inconvenience, John. I understand you're upset, and I assure you that I'm doing everything I can to assist you. Unfortunately, I'm unable to resend the confirmation email right now. However, I will log a ticket and follow up with you as soon as possible to get this resolved. Is there anything else I can help you with today?", - "Full_conversation": "Agent: Thank you for calling. This is Elijah. How may I assist you today?\nCustomer: Hi Elijah. This is John Smith. I'm having some trouble accessing my booking confirmation for my recent trip from New York to Los Angeles.\nAgent: I'm sorry to hear that, John. Let me assist you with that. Can you please provide me with your booking reference number?\nCustomer: Yes, it's ABC123. My flight was on January 20th, 2022.\nAgent: Thank you for that information, John. Let me check that for you.\nAgent: I see that your booking confirmation was sent to your email address. Can you please check your spam folder or double-check that it's the correct email address?\nCustomer: I've already checked all my folders and it's not there. Can you just resend it to me?\nAgent: I'm sorry John, but I can't resend it to you because I don't have access to the system right now. However, I can confirm that your booking is confirmed and active. You can show your travel itinerary to the airport staff, and they will assist you.\nCustomer: What do you mean you can't resend it? Isn't that your job? I've been on hold for so long and now you're telling me you can't even help me? This is ridiculous!\nAgent: I apologize for the inconvenience, John. I understand you're upset, and I assure you that I'm doing everything I can to assist you. Unfortunately, I'm unable to resend the confirmation email right now. However, I will log a ticket and follow up with you as soon as possible to get this resolved. Is there anything else I can help you with today?\nCustomer: No, that's all. Thank you for your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240410175354.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240410175354.json deleted file mode 100644 index efab295c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240410175354.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Noah Wilson", - "AgentId": "M9FVT5", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-772-9014", - "Conversation": { - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Messages": [ - { - "Id": "f69d476e-3362-47d9-b13c-b39fdfc9235a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T17:55:35.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Thank you for calling our travel agency! This is Noah Wilson speaking, how may I assist you today?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cd8dc01f-4469-425a-bcb4-9201d922ca9e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T17:55:44.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Hi Noah, my name is Sarah Johnson and I'm having some issues with my travel plans. I recently traveled from New York to London and experienced some problems with my hotel reservation. I'd like to discuss my options for future bookings.", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c44e2335-dff0-45dc-967e-3e0476d7a966", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T17:57:19.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "I'm sorry to hear that you had trouble with your hotel reservation, Sarah. Let's see what we can do to assist you. Can you please provide me with your hotel name and reservation number?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a39da85e-5f34-4e00-9db0-7ac5e289b0cc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T17:58:14.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Sure, the hotel name was The Wembley and my reservation number was 123456. The dates of my stay were from January 20th to January 27th.", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bf3a785d-7e41-437d-889b-864b1f7dd4ff", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T17:59:05.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Thank you for that information. I see that your reservation was for a deluxe room with a king-sized bed. Can you please tell me what the issue was with your reservation?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "390c87ae-79ca-4a8f-ba83-2440e473e9e3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T18:00:17.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Yes, when I arrived at the hotel, they informed me that they had overbooked and my room was not available. They offered me a smaller room with a single bed, which was not acceptable. I had to find another hotel at the last minute and it caused me a lot of inconvenience.", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a9e0b25b-ae52-4a6b-9e8c-04907dd59621", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T18:01:03.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "I can understand how frustrating that must have been for you, Sarah. We apologize for any inconvenience caused. In terms of your future bookings, what type of travel are you looking to arrange?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2ee654a7-434a-4410-99cb-f1bdcb6a794b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T18:01:44.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "I'm planning a trip to San Francisco next month for a conference. I need to book a flight and hotel. Can you help me with that?", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "33c1fe56-3248-40c5-8a34-11ac492a3c68", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T18:03:24.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Absolutely, Sarah. Can you please let me know your preferred travel dates and budget?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4b777665-e967-4fb0-aefb-822cfcd8a63c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T18:04:06.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "I'm flexible with my dates, but I need to arrive in San Francisco on the 10th and leave on the 15th. My budget is around $1500 for both flight and hotel. Is that possible?", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6236aabd-9c5b-44be-952f-feca9bac8d73", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-10T18:04:48.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Yes, that is definitely possible. Let me check our available options for you. Can I place you on hold for a few minutes?", - "UserId": "M9FVT5", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4c943ed-adfb-4297-a1e8-26f88f6bb644", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-10T18:04:57.8177402-05:00", - "ConversationId": "e2db2916-3338-444b-9e89-0cdee8a5f2f0", - "Value": "Sure, thank you.", - "UserId": "999-772-9014", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-10T17:53:54.8177402-05:00", - "EndTime": "2024-04-10T18:04:57.8177402-05:00", - "Merged_content": "Thank you for calling our travel agency! This is Noah Wilson speaking, how may I assist you today?Hi Noah, my name is Sarah Johnson and I'm having some issues with my travel plans. I recently traveled from New York to London and experienced some problems with my hotel reservation. I'd like to discuss my options for future bookings.I'm sorry to hear that you had trouble with your hotel reservation, Sarah. Let's see what we can do to assist you. Can you please provide me with your hotel name and reservation number?Sure, the hotel name was The Wembley and my reservation number was 123456. The dates of my stay were from January 20th to January 27th.Thank you for that information. I see that your reservation was for a deluxe room with a king-sized bed. Can you please tell me what the issue was with your reservation?Yes, when I arrived at the hotel, they informed me that they had overbooked and my room was not available. They offered me a smaller room with a single bed, which was not acceptable. I had to find another hotel at the last minute and it caused me a lot of inconvenience.I can understand how frustrating that must have been for you, Sarah. We apologize for any inconvenience caused. In terms of your future bookings, what type of travel are you looking to arrange?I'm planning a trip to San Francisco next month for a conference. I need to book a flight and hotel. Can you help me with that?Absolutely, Sarah. Can you please let me know your preferred travel dates and budget?I'm flexible with my dates, but I need to arrive in San Francisco on the 10th and leave on the 15th. My budget is around $1500 for both flight and hotel. Is that possible?Yes, that is definitely possible. Let me check our available options for you. Can I place you on hold for a few minutes?Sure, thank you.", - "Merged_content_user": "Hi Noah, my name is Sarah Johnson and I'm having some issues with my travel plans. I recently traveled from New York to London and experienced some problems with my hotel reservation. I'd like to discuss my options for future bookings.Sure, the hotel name was The Wembley and my reservation number was 123456. The dates of my stay were from January 20th to January 27th.Yes, when I arrived at the hotel, they informed me that they had overbooked and my room was not available. They offered me a smaller room with a single bed, which was not acceptable. I had to find another hotel at the last minute and it caused me a lot of inconvenience.I'm planning a trip to San Francisco next month for a conference. I need to book a flight and hotel. Can you help me with that?I'm flexible with my dates, but I need to arrive in San Francisco on the 10th and leave on the 15th. My budget is around $1500 for both flight and hotel. Is that possible?Sure, thank you.", - "Merged_content_agent": "Thank you for calling our travel agency! This is Noah Wilson speaking, how may I assist you today?I'm sorry to hear that you had trouble with your hotel reservation, Sarah. Let's see what we can do to assist you. Can you please provide me with your hotel name and reservation number?Thank you for that information. I see that your reservation was for a deluxe room with a king-sized bed. Can you please tell me what the issue was with your reservation?I can understand how frustrating that must have been for you, Sarah. We apologize for any inconvenience caused. In terms of your future bookings, what type of travel are you looking to arrange?Absolutely, Sarah. Can you please let me know your preferred travel dates and budget?Yes, that is definitely possible. Let me check our available options for you. Can I place you on hold for a few minutes?", - "Full_conversation": "Agent: Thank you for calling our travel agency! This is Noah Wilson speaking, how may I assist you today?\nCustomer: Hi Noah, my name is Sarah Johnson and I'm having some issues with my travel plans. I recently traveled from New York to London and experienced some problems with my hotel reservation. I'd like to discuss my options for future bookings.\nAgent: I'm sorry to hear that you had trouble with your hotel reservation, Sarah. Let's see what we can do to assist you. Can you please provide me with your hotel name and reservation number?\nCustomer: Sure, the hotel name was The Wembley and my reservation number was 123456. The dates of my stay were from January 20th to January 27th.\nAgent: Thank you for that information. I see that your reservation was for a deluxe room with a king-sized bed. Can you please tell me what the issue was with your reservation?\nCustomer: Yes, when I arrived at the hotel, they informed me that they had overbooked and my room was not available. They offered me a smaller room with a single bed, which was not acceptable. I had to find another hotel at the last minute and it caused me a lot of inconvenience.\nAgent: I can understand how frustrating that must have been for you, Sarah. We apologize for any inconvenience caused. In terms of your future bookings, what type of travel are you looking to arrange?\nCustomer: I'm planning a trip to San Francisco next month for a conference. I need to book a flight and hotel. Can you help me with that?\nAgent: Absolutely, Sarah. Can you please let me know your preferred travel dates and budget?\nCustomer: I'm flexible with my dates, but I need to arrive in San Francisco on the 10th and leave on the 15th. My budget is around $1500 for both flight and hotel. Is that possible?\nAgent: Yes, that is definitely possible. Let me check our available options for you. Can I place you on hold for a few minutes?\nCustomer: Sure, thank you.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240412215418.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240412215418.json deleted file mode 100644 index c65ac909..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240412215418.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-145-5249", - "Conversation": { - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Messages": [ - { - "Id": "6a32a969-fdd6-4e19-bbe1-0dee161244f5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T21:55:53.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Thank you for calling travel agency, this is Lucas Thompson. How can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7cc940c6-cadb-4eb5-bd3d-0d8e60708e2e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T21:55:57.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Hi, my name is Samantha Jones and I'm calling because I have some issues with my travel plans. I recently traveled from Los Angeles to New York and I had a lot of problems with my hotel booking and my flight schedule.", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6f974a13-012c-4fd2-abf8-72b8b6d33025", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T21:57:05.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "I'm sorry to hear that, Samantha. Can you please provide me with your reservation number and the dates of your trip?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6f1c24c5-a555-4e63-8601-46bffd5922ab", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T21:58:34.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Sure, my hotel reservation number is 12345 and my flight was on May 1st at 9:00 AM.", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "42d10f7e-e581-499a-9d0f-08a9ead3f30e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T21:59:53.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Thank you for that information. Can you please tell me more about the issues you faced during your trip?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b795bda3-d564-4215-9153-6b892f6a3906", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T22:01:49.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Well, when I arrived at the hotel, they couldn't find my booking and I had to wait for hours until they finally found it. Then, my flight was delayed for more than 2 hours which caused me to miss some important events on my trip.", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "56223f1a-e786-416f-8aec-e52a23610ba3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T22:01:54.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "I'm truly sorry that you had to go through that, Samantha. I understand how frustrating that can be. Let me see what I can do to help. Would you like me to make any changes to your existing booking or assist you with a new booking?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a8c882be-6a26-4894-a16d-e05c3fdd95e4", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T22:02:06.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "I would like to make some changes to my booking, if possible. Can you please help me with that?", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "976b55b5-ca9c-4620-aefa-cd541f2bb951", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T22:03:32.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Of course, Samantha. Can you please tell me what changes you would like to make?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a370bda-8325-4a27-8c24-2d0450a0d1d3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T22:04:31.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "I would like to change my hotel to a different one and reschedule my flight for a later date. Can you please suggest some options for me?", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1df0e47c-bcd6-4eef-980b-27eee22af5cf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T22:06:17.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Yes, certainly. Let me check our system for available options. For the hotel, I suggest you stay at the Hilton in Times Square. As for the flight, how does May 10th at 11:00 AM sound to you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c6e6d8f-74c4-4392-ab85-ae911a5cc633", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T22:06:51.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "That sounds good. Can you please book those for me?", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0284835a-5208-437f-b82c-0ee5c3761808", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T22:07:04.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "Absolutely, Samantha. I will make those changes right now. Is there anything else I can help you with?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1a9499d-16aa-47fc-adfe-bd50a229bd5e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T22:07:30.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "No, that's all. Thank you so much for your help, Lucas. You were great!", - "UserId": "999-145-5249", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6111b1d6-207c-461f-bcbb-eaf2ef19cbc6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T22:07:37.6509022-05:00", - "ConversationId": "c7e6c7d2-3401-43ec-a6d2-9e1c6a8f6922", - "Value": "You're welcome, Samantha. I'm glad I could be of assistance. Have a great day!", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-12T21:54:18.6509022-05:00", - "EndTime": "2024-04-12T22:07:37.6509022-05:00", - "Merged_content": "Thank you for calling travel agency, this is Lucas Thompson. How can I assist you today?Hi, my name is Samantha Jones and I'm calling because I have some issues with my travel plans. I recently traveled from Los Angeles to New York and I had a lot of problems with my hotel booking and my flight schedule.I'm sorry to hear that, Samantha. Can you please provide me with your reservation number and the dates of your trip?Sure, my hotel reservation number is 12345 and my flight was on May 1st at 9:00 AM.Thank you for that information. Can you please tell me more about the issues you faced during your trip?Well, when I arrived at the hotel, they couldn't find my booking and I had to wait for hours until they finally found it. Then, my flight was delayed for more than 2 hours which caused me to miss some important events on my trip.I'm truly sorry that you had to go through that, Samantha. I understand how frustrating that can be. Let me see what I can do to help. Would you like me to make any changes to your existing booking or assist you with a new booking?I would like to make some changes to my booking, if possible. Can you please help me with that?Of course, Samantha. Can you please tell me what changes you would like to make?I would like to change my hotel to a different one and reschedule my flight for a later date. Can you please suggest some options for me?Yes, certainly. Let me check our system for available options. For the hotel, I suggest you stay at the Hilton in Times Square. As for the flight, how does May 10th at 11:00 AM sound to you?That sounds good. Can you please book those for me?Absolutely, Samantha. I will make those changes right now. Is there anything else I can help you with?No, that's all. Thank you so much for your help, Lucas. You were great!You're welcome, Samantha. I'm glad I could be of assistance. Have a great day!", - "Merged_content_user": "Hi, my name is Samantha Jones and I'm calling because I have some issues with my travel plans. I recently traveled from Los Angeles to New York and I had a lot of problems with my hotel booking and my flight schedule.Sure, my hotel reservation number is 12345 and my flight was on May 1st at 9:00 AM.Well, when I arrived at the hotel, they couldn't find my booking and I had to wait for hours until they finally found it. Then, my flight was delayed for more than 2 hours which caused me to miss some important events on my trip.I would like to make some changes to my booking, if possible. Can you please help me with that?I would like to change my hotel to a different one and reschedule my flight for a later date. Can you please suggest some options for me?That sounds good. Can you please book those for me?No, that's all. Thank you so much for your help, Lucas. You were great!", - "Merged_content_agent": "Thank you for calling travel agency, this is Lucas Thompson. How can I assist you today?I'm sorry to hear that, Samantha. Can you please provide me with your reservation number and the dates of your trip?Thank you for that information. Can you please tell me more about the issues you faced during your trip?I'm truly sorry that you had to go through that, Samantha. I understand how frustrating that can be. Let me see what I can do to help. Would you like me to make any changes to your existing booking or assist you with a new booking?Of course, Samantha. Can you please tell me what changes you would like to make?Yes, certainly. Let me check our system for available options. For the hotel, I suggest you stay at the Hilton in Times Square. As for the flight, how does May 10th at 11:00 AM sound to you?Absolutely, Samantha. I will make those changes right now. Is there anything else I can help you with?You're welcome, Samantha. I'm glad I could be of assistance. Have a great day!", - "Full_conversation": "Agent: Thank you for calling travel agency, this is Lucas Thompson. How can I assist you today?\nCustomer: Hi, my name is Samantha Jones and I'm calling because I have some issues with my travel plans. I recently traveled from Los Angeles to New York and I had a lot of problems with my hotel booking and my flight schedule.\nAgent: I'm sorry to hear that, Samantha. Can you please provide me with your reservation number and the dates of your trip?\nCustomer: Sure, my hotel reservation number is 12345 and my flight was on May 1st at 9:00 AM.\nAgent: Thank you for that information. Can you please tell me more about the issues you faced during your trip?\nCustomer: Well, when I arrived at the hotel, they couldn't find my booking and I had to wait for hours until they finally found it. Then, my flight was delayed for more than 2 hours which caused me to miss some important events on my trip.\nAgent: I'm truly sorry that you had to go through that, Samantha. I understand how frustrating that can be. Let me see what I can do to help. Would you like me to make any changes to your existing booking or assist you with a new booking?\nCustomer: I would like to make some changes to my booking, if possible. Can you please help me with that?\nAgent: Of course, Samantha. Can you please tell me what changes you would like to make?\nCustomer: I would like to change my hotel to a different one and reschedule my flight for a later date. Can you please suggest some options for me?\nAgent: Yes, certainly. Let me check our system for available options. For the hotel, I suggest you stay at the Hilton in Times Square. As for the flight, how does May 10th at 11:00 AM sound to you?\nCustomer: That sounds good. Can you please book those for me?\nAgent: Absolutely, Samantha. I will make those changes right now. Is there anything else I can help you with?\nCustomer: No, that's all. Thank you so much for your help, Lucas. You were great!\nAgent: You're welcome, Samantha. I'm glad I could be of assistance. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240416075534.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240416075534.json deleted file mode 100644 index 2853b25e..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240416075534.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Zoe Lewis", - "AgentId": "G6HD7J", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-571-4783", - "Conversation": { - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Messages": [ - { - "Id": "a26ab8e9-522c-4127-ac7b-6f75009a580c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T07:56:15.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Thank you for calling the travel agency, this is Zoe Lewis. May I have your full name please?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6531ede3-b47b-49e7-8b61-22c2d1e1464b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T07:57:08.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Yes, my name is John Smith.", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6c9d34be-6d55-421a-aed0-1555052130dd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T07:57:58.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Hello John, how may I assist you today?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7a5972d1-50da-46d4-be5a-35832d97ff08", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T07:58:38.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Hi Zoe, I'm having some trouble making a decision about my trip. Can you give me some options to consider?", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "859546bc-b1f1-46c1-9d74-37fd61225c5c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T07:59:14.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Of course, John. Can you tell me a little more about your trip? Where are you traveling from and where are you going?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "af1fa3af-8123-402d-af4f-5f5138fb7fae", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T07:59:29.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "I'm traveling from New York City to Los Angeles.", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ef04a6cb-6c08-44a1-8e4e-6547bf8a103f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T08:00:15.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Alright, have you already booked your flights and hotel?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f4924754-fb84-449d-9de2-f4c0be42a16e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T08:00:55.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "No, not yet. I'm still considering my options.", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b7add807-0a92-4a81-a8ac-c085ca6cfcbe", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T08:02:11.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Well, for flights, we have several options with different airlines. American Airlines has a non-stop flight from JFK to LAX at 9am, and Delta has a connecting flight with a layover in Minneapolis at 7am. As for hotels, we have the Hilton, Marriott, and Sheraton all with availability for your travel dates. Would you like me to go over pricing and availability?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b38677d6-1877-48e9-bccd-ab23983f8e77", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T08:03:40.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Yes, please. That would be helpful.", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2a00465d-1c26-4dce-b415-e3c6317dbd78", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T08:05:14.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Okay, for the American Airlines non-stop flight, the cost is $350 one way. The Delta connecting flight is $275 one way. The Hilton hotel is $200 per night, the Marriott is $225 per night, and the Sheraton is $190 per night. Can I help you book any of these options?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e56984ec-34e3-4294-a5ae-d98f9b350362", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-16T08:06:59.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "Thank you for the information, Zoe. I appreciate your help. I think I need some more time to make a decision. I'll call back if I have any further questions.", - "UserId": "999-571-4783", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fea25d55-b814-4387-8506-16f6504ec061", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-16T08:07:50.5241498-05:00", - "ConversationId": "9cd2b4bd-ff8a-4dd9-bfeb-8695459d936a", - "Value": "You're welcome, John. Don't hesitate to call us back if you need any assistance. Have a great day!", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-16T07:55:34.5241498-05:00", - "EndTime": "2024-04-16T08:07:50.5241498-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Zoe Lewis. May I have your full name please?Yes, my name is John Smith.Hello John, how may I assist you today?Hi Zoe, I'm having some trouble making a decision about my trip. Can you give me some options to consider?Of course, John. Can you tell me a little more about your trip? Where are you traveling from and where are you going?I'm traveling from New York City to Los Angeles.Alright, have you already booked your flights and hotel?No, not yet. I'm still considering my options.Well, for flights, we have several options with different airlines. American Airlines has a non-stop flight from JFK to LAX at 9am, and Delta has a connecting flight with a layover in Minneapolis at 7am. As for hotels, we have the Hilton, Marriott, and Sheraton all with availability for your travel dates. Would you like me to go over pricing and availability?Yes, please. That would be helpful.Okay, for the American Airlines non-stop flight, the cost is $350 one way. The Delta connecting flight is $275 one way. The Hilton hotel is $200 per night, the Marriott is $225 per night, and the Sheraton is $190 per night. Can I help you book any of these options?Thank you for the information, Zoe. I appreciate your help. I think I need some more time to make a decision. I'll call back if I have any further questions.You're welcome, John. Don't hesitate to call us back if you need any assistance. Have a great day!", - "Merged_content_user": "Yes, my name is John Smith.Hi Zoe, I'm having some trouble making a decision about my trip. Can you give me some options to consider?I'm traveling from New York City to Los Angeles.No, not yet. I'm still considering my options.Yes, please. That would be helpful.Thank you for the information, Zoe. I appreciate your help. I think I need some more time to make a decision. I'll call back if I have any further questions.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Zoe Lewis. May I have your full name please?Hello John, how may I assist you today?Of course, John. Can you tell me a little more about your trip? Where are you traveling from and where are you going?Alright, have you already booked your flights and hotel?Well, for flights, we have several options with different airlines. American Airlines has a non-stop flight from JFK to LAX at 9am, and Delta has a connecting flight with a layover in Minneapolis at 7am. As for hotels, we have the Hilton, Marriott, and Sheraton all with availability for your travel dates. Would you like me to go over pricing and availability?Okay, for the American Airlines non-stop flight, the cost is $350 one way. The Delta connecting flight is $275 one way. The Hilton hotel is $200 per night, the Marriott is $225 per night, and the Sheraton is $190 per night. Can I help you book any of these options?You're welcome, John. Don't hesitate to call us back if you need any assistance. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Zoe Lewis. May I have your full name please?\nCustomer: Yes, my name is John Smith.\nAgent: Hello John, how may I assist you today?\nCustomer: Hi Zoe, I'm having some trouble making a decision about my trip. Can you give me some options to consider?\nAgent: Of course, John. Can you tell me a little more about your trip? Where are you traveling from and where are you going?\nCustomer: I'm traveling from New York City to Los Angeles.\nAgent: Alright, have you already booked your flights and hotel?\nCustomer: No, not yet. I'm still considering my options.\nAgent: Well, for flights, we have several options with different airlines. American Airlines has a non-stop flight from JFK to LAX at 9am, and Delta has a connecting flight with a layover in Minneapolis at 7am. As for hotels, we have the Hilton, Marriott, and Sheraton all with availability for your travel dates. Would you like me to go over pricing and availability?\nCustomer: Yes, please. That would be helpful.\nAgent: Okay, for the American Airlines non-stop flight, the cost is $350 one way. The Delta connecting flight is $275 one way. The Hilton hotel is $200 per night, the Marriott is $225 per night, and the Sheraton is $190 per night. Can I help you book any of these options?\nCustomer: Thank you for the information, Zoe. I appreciate your help. I think I need some more time to make a decision. I'll call back if I have any further questions.\nAgent: You're welcome, John. Don't hesitate to call us back if you need any assistance. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417035445.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417035445.json deleted file mode 100644 index 5e06ccf6..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417035445.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Mia Anderson", - "AgentId": "UDC24N", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-671-8237", - "Conversation": { - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Messages": [ - { - "Id": "fa5c8f54-20d9-4337-aa86-d3b614a4a372", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T03:55:50.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Thank you for calling the travel agency, this is Mia Anderson speaking. How may I assist you today?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "92172ffb-d424-4a2f-acc0-287d2d01d71d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T03:55:56.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Hello Mia, my name is John Smith. I am calling because I have an upcoming trip from Chicago to New York and I need to make some changes.", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "78bb4b8a-6bb3-4d05-8c47-3c4741bb3612", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T03:56:03.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Sure John, I'd be happy to help. What kind of changes do you need to make?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8051f52a-9b1b-4dc7-bcf1-0200f680d5e6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T03:57:42.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "I need to change my flight schedule. I have a family emergency and need to leave a day earlier.", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "390cd204-c546-4ad5-a1d9-c8fde1843e13", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T03:57:45.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "I understand how important this is for you, John. Let me take a look at your booking. Can you please provide me with your reservation number and the date of your departure?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4be0e9da-89fb-4fa8-9932-34be5fe08cdc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T03:58:51.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Sure, my reservation number is 123456789 and the departure date was March 15th.", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "64b59a5b-6f3a-490a-b817-e15544e6d93d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T03:59:42.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Thank you, let me check the availability for an earlier flight. Would you prefer to depart on March 14th instead?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "701efc2b-13b1-4c8d-9918-92ac599244f1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T04:00:47.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Yes, that would be great. How much would it cost?", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a550b9ef-4311-44e8-a15b-54e1b0e6b5a0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T04:02:25.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "The fare difference for the new flight would be $75. Would you like me to proceed with the change?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "70163fb6-c318-420b-a9e7-921706642b05", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T04:03:49.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Yes, please go ahead.", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "575dd942-23c2-468e-a61d-7e6976d74a43", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T04:05:37.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "Great, I have made the changes to your reservation. Is there anything else I can help you with today?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8d5d1d9c-c899-431e-a9d0-ceefb76ea43b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T04:06:19.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "No, that's all. Thank you so much for your help, Mia.", - "UserId": "999-671-8237", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7d2d6ac5-655a-4808-8f81-310c0529d76b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T04:07:07.9996104-05:00", - "ConversationId": "a7d9d01a-458a-449a-a2f0-057aee41ed45", - "Value": "You're welcome, John. I hope your trip goes smoothly. Have a great day!", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-17T03:54:45.9996104-05:00", - "EndTime": "2024-04-17T04:07:07.9996104-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Mia Anderson speaking. How may I assist you today?Hello Mia, my name is John Smith. I am calling because I have an upcoming trip from Chicago to New York and I need to make some changes.Sure John, I'd be happy to help. What kind of changes do you need to make?I need to change my flight schedule. I have a family emergency and need to leave a day earlier.I understand how important this is for you, John. Let me take a look at your booking. Can you please provide me with your reservation number and the date of your departure?Sure, my reservation number is 123456789 and the departure date was March 15th.Thank you, let me check the availability for an earlier flight. Would you prefer to depart on March 14th instead?Yes, that would be great. How much would it cost?The fare difference for the new flight would be $75. Would you like me to proceed with the change?Yes, please go ahead.Great, I have made the changes to your reservation. Is there anything else I can help you with today?No, that's all. Thank you so much for your help, Mia.You're welcome, John. I hope your trip goes smoothly. Have a great day!", - "Merged_content_user": "Hello Mia, my name is John Smith. I am calling because I have an upcoming trip from Chicago to New York and I need to make some changes.I need to change my flight schedule. I have a family emergency and need to leave a day earlier.Sure, my reservation number is 123456789 and the departure date was March 15th.Yes, that would be great. How much would it cost?Yes, please go ahead.No, that's all. Thank you so much for your help, Mia.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Mia Anderson speaking. How may I assist you today?Sure John, I'd be happy to help. What kind of changes do you need to make?I understand how important this is for you, John. Let me take a look at your booking. Can you please provide me with your reservation number and the date of your departure?Thank you, let me check the availability for an earlier flight. Would you prefer to depart on March 14th instead?The fare difference for the new flight would be $75. Would you like me to proceed with the change?Great, I have made the changes to your reservation. Is there anything else I can help you with today?You're welcome, John. I hope your trip goes smoothly. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Mia Anderson speaking. How may I assist you today?\nCustomer: Hello Mia, my name is John Smith. I am calling because I have an upcoming trip from Chicago to New York and I need to make some changes.\nAgent: Sure John, I'd be happy to help. What kind of changes do you need to make?\nCustomer: I need to change my flight schedule. I have a family emergency and need to leave a day earlier.\nAgent: I understand how important this is for you, John. Let me take a look at your booking. Can you please provide me with your reservation number and the date of your departure?\nCustomer: Sure, my reservation number is 123456789 and the departure date was March 15th.\nAgent: Thank you, let me check the availability for an earlier flight. Would you prefer to depart on March 14th instead?\nCustomer: Yes, that would be great. How much would it cost?\nAgent: The fare difference for the new flight would be $75. Would you like me to proceed with the change?\nCustomer: Yes, please go ahead.\nAgent: Great, I have made the changes to your reservation. Is there anything else I can help you with today?\nCustomer: No, that's all. Thank you so much for your help, Mia.\nAgent: You're welcome, John. I hope your trip goes smoothly. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417095527.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417095527.json deleted file mode 100644 index a9ef21f0..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240417095527.json +++ /dev/null @@ -1,259 +0,0 @@ -{ - "AgentName": "Olivia Brown", - "AgentId": "J8BS3X", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-670-2555", - "Conversation": { - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Messages": [ - { - "Id": "7656fe88-a104-49e2-9d5f-fb3b99bd6789", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T09:57:08.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Thank you for calling XYZ Travel Agency, my name is Olivia Brown. How may I assist you today?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd709d33-b944-4d7c-ba89-c80d50f2079e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T09:57:57.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Hi Olivia, my name is Sarah Smith. I'm calling because I need some assistance with my travel plans.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "abe27e6d-e28f-4cca-8ff6-b0d4d73ac1e7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T09:58:24.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Hi Sarah, I'm sorry to hear that you're having some trouble. Can you please tell me a bit more about what's going on?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9dc9d468-386f-4430-9edf-1446a4a1fbc6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T09:59:33.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Yes, I recently booked a flight from Atlanta to New York City and I have some questions about the itinerary.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "367ffd71-f441-4036-8f09-d9121fefb9de", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T09:59:58.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Sure thing, I'd be happy to help. Can you please provide me with your reservation number and travel dates?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bec741ea-be18-48e7-b959-7648d01227c8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T10:01:06.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Yes, my reservation number is XYZ123 and I'm scheduled to depart from Atlanta on June 1st and return on June 5th.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f8f79df3-f33a-4d37-8a65-fb4d5ecabfe7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:01:13.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Thank you for that information, Sarah. What can I assist you with specifically?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d16005f1-5e0b-4908-a387-724328bf9591", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T10:02:03.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Well, I was hoping to make some changes to my itinerary. Specifically, I'd like to change my return flight to June 7th instead of June 5th, and I was also interested in upgrading my seat if possible.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e67aa593-9b79-4603-b5a1-af7c5aece1bd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:03:43.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "I see, those are both great requests. Let me check our system to see if we can make those changes for you. Just to clarify, you're flying with Delta Airlines, correct?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dfeeef69-e770-4193-800a-00e6c8c99671", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T10:04:54.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Yes, that's correct. My flight numbers are DL1234 and DL5678", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "231933a5-133e-426d-b2d5-50875a85f029", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:05:12.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Great, thank you for confirming that. One moment while I pull up your reservation...", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "debeaf2a-5231-483f-a0e6-4cb3965a5b5b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:07:11.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Okay, Sarah, I have your reservation pulled up in our system. It looks like we can definitely change your return flight to June 7th, and I can also see some seat upgrade options available for you. Would you like me to go ahead and make those changes now?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "af0c3d0a-9d88-41d3-84e8-7b9524bb99b8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T10:07:55.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "Yes, please do! Thank you so much for your help with this.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d28cc2fa-3359-4e5c-9ef6-969e34da44ec", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:09:54.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "No problem at all, it's my pleasure to assist you. Your new return flight has been scheduled for June 7th, and I've also upgraded you to a Comfort+ seat for both flights. Is there anything else I can help you with today?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62d2f610-eb89-4e04-9583-09c49e50cfe0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-17T10:11:13.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "That's perfect, thank you so much for your help! That's all I needed assistance with.", - "UserId": "999-670-2555", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d5b01778-98ff-4198-b1fa-e172465cba55", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-17T10:11:18.0666521-05:00", - "ConversationId": "a1b04c33-a26a-4971-8fef-19d810b70601", - "Value": "You're very welcome, Sarah. Have a great trip!", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-17T09:55:27.0666521-05:00", - "EndTime": "2024-04-17T10:11:18.0666521-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency, my name is Olivia Brown. How may I assist you today?Hi Olivia, my name is Sarah Smith. I'm calling because I need some assistance with my travel plans.Hi Sarah, I'm sorry to hear that you're having some trouble. Can you please tell me a bit more about what's going on?Yes, I recently booked a flight from Atlanta to New York City and I have some questions about the itinerary.Sure thing, I'd be happy to help. Can you please provide me with your reservation number and travel dates?Yes, my reservation number is XYZ123 and I'm scheduled to depart from Atlanta on June 1st and return on June 5th.Thank you for that information, Sarah. What can I assist you with specifically?Well, I was hoping to make some changes to my itinerary. Specifically, I'd like to change my return flight to June 7th instead of June 5th, and I was also interested in upgrading my seat if possible.I see, those are both great requests. Let me check our system to see if we can make those changes for you. Just to clarify, you're flying with Delta Airlines, correct?Yes, that's correct. My flight numbers are DL1234 and DL5678Great, thank you for confirming that. One moment while I pull up your reservation...Okay, Sarah, I have your reservation pulled up in our system. It looks like we can definitely change your return flight to June 7th, and I can also see some seat upgrade options available for you. Would you like me to go ahead and make those changes now?Yes, please do! Thank you so much for your help with this.No problem at all, it's my pleasure to assist you. Your new return flight has been scheduled for June 7th, and I've also upgraded you to a Comfort+ seat for both flights. Is there anything else I can help you with today?That's perfect, thank you so much for your help! That's all I needed assistance with.You're very welcome, Sarah. Have a great trip!", - "Merged_content_user": "Hi Olivia, my name is Sarah Smith. I'm calling because I need some assistance with my travel plans.Yes, I recently booked a flight from Atlanta to New York City and I have some questions about the itinerary.Yes, my reservation number is XYZ123 and I'm scheduled to depart from Atlanta on June 1st and return on June 5th.Well, I was hoping to make some changes to my itinerary. Specifically, I'd like to change my return flight to June 7th instead of June 5th, and I was also interested in upgrading my seat if possible.Yes, that's correct. My flight numbers are DL1234 and DL5678Yes, please do! Thank you so much for your help with this.That's perfect, thank you so much for your help! That's all I needed assistance with.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency, my name is Olivia Brown. How may I assist you today?Hi Sarah, I'm sorry to hear that you're having some trouble. Can you please tell me a bit more about what's going on?Sure thing, I'd be happy to help. Can you please provide me with your reservation number and travel dates?Thank you for that information, Sarah. What can I assist you with specifically?I see, those are both great requests. Let me check our system to see if we can make those changes for you. Just to clarify, you're flying with Delta Airlines, correct?Great, thank you for confirming that. One moment while I pull up your reservation...Okay, Sarah, I have your reservation pulled up in our system. It looks like we can definitely change your return flight to June 7th, and I can also see some seat upgrade options available for you. Would you like me to go ahead and make those changes now?No problem at all, it's my pleasure to assist you. Your new return flight has been scheduled for June 7th, and I've also upgraded you to a Comfort+ seat for both flights. Is there anything else I can help you with today?You're very welcome, Sarah. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency, my name is Olivia Brown. How may I assist you today?\nCustomer: Hi Olivia, my name is Sarah Smith. I'm calling because I need some assistance with my travel plans.\nAgent: Hi Sarah, I'm sorry to hear that you're having some trouble. Can you please tell me a bit more about what's going on?\nCustomer: Yes, I recently booked a flight from Atlanta to New York City and I have some questions about the itinerary.\nAgent: Sure thing, I'd be happy to help. Can you please provide me with your reservation number and travel dates?\nCustomer: Yes, my reservation number is XYZ123 and I'm scheduled to depart from Atlanta on June 1st and return on June 5th.\nAgent: Thank you for that information, Sarah. What can I assist you with specifically?\nCustomer: Well, I was hoping to make some changes to my itinerary. Specifically, I'd like to change my return flight to June 7th instead of June 5th, and I was also interested in upgrading my seat if possible.\nAgent: I see, those are both great requests. Let me check our system to see if we can make those changes for you. Just to clarify, you're flying with Delta Airlines, correct?\nCustomer: Yes, that's correct. My flight numbers are DL1234 and DL5678\nAgent: Great, thank you for confirming that. One moment while I pull up your reservation...\nAgent: Okay, Sarah, I have your reservation pulled up in our system. It looks like we can definitely change your return flight to June 7th, and I can also see some seat upgrade options available for you. Would you like me to go ahead and make those changes now?\nCustomer: Yes, please do! Thank you so much for your help with this.\nAgent: No problem at all, it's my pleasure to assist you. Your new return flight has been scheduled for June 7th, and I've also upgraded you to a Comfort+ seat for both flights. Is there anything else I can help you with today?\nCustomer: That's perfect, thank you so much for your help! That's all I needed assistance with.\nAgent: You're very welcome, Sarah. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240422125405.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240422125405.json deleted file mode 100644 index 92bce228..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240422125405.json +++ /dev/null @@ -1,259 +0,0 @@ -{ - "AgentName": "Evelyn Perez", - "AgentId": "AOC72V", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-309-2113", - "Conversation": { - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Messages": [ - { - "Id": "3c72901d-abb4-4000-aa69-463569c1b169", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T12:54:57.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Thank you for calling the travel agency, my name is Evelyn and I am here to assist you. May I have your full name please?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3a91fe3a-6550-449d-b9ba-01249092762c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T12:55:59.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Hi Evelyn, my name is John Smith.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "10e0a2e0-894b-4c69-a720-5bcced3befc1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T12:57:17.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Hi John, how can I assist you today?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "83b380f7-f408-4d9d-be56-05f604b7d6b7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T12:58:41.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "I recently booked a trip from New York to Los Angeles and I'm having some issues with my flights and hotel reservations.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9d10e9e1-c665-4cdf-af64-18056fd01a42", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T12:59:26.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "I'm sorry to hear that John. Can you please provide me with your reservation details so I can take a look?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "676cb240-714a-47da-b392-7e1df13506e3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T12:59:35.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Sure, my reservation number for the flight is 1234567 on American Airlines, and the hotel reservation is at the Sheraton Hotel with reservation number 9876543 and the check-in date is January 7th.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "45d2cb12-f461-4b88-890b-27f31c5a05cf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T12:59:57.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Thank you John, let me check that for you...", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3c67fa55-03a9-484b-9f0c-f7bf5d1c920e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T13:01:09.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "I see that your flight has been delayed due to inclement weather and your hotel reservation has been cancelled by the hotel. I apologize for the inconvenience this has caused.", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4380cc9c-ba1b-4754-9276-087694d95def", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T13:02:55.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Cancelled?! That's unacceptable! I need to know what can be done to fix this.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bb558c20-905f-41d9-8f6f-218f116335b8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T13:03:46.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "I understand your frustration, John. Let me see what options we have to resolve this for you.", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4259ec97-f7ce-468c-a5a1-bc440f6bc424", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T13:03:55.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Ok, thank you.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d782cb8-640d-479a-a3f6-1592b3b29b76", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T13:05:00.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "I have found a new flight for you on Delta Airlines leaving tomorrow from JFK Airport. In addition, I was able to secure a new hotel reservation for you at the Hilton Hotel with reservation number 5678901 and check-in date January 7th. Would this be acceptable to you?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "05691067-dfe8-4bd6-a4ab-5ac43127e359", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T13:05:49.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "Yes, that sounds much better. Thank you for your help, Evelyn.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ec9c598c-e6e0-43fd-ba88-85bc36ad6d82", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T13:07:36.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "You're welcome, John. I'm glad I could assist you. Is there anything else I can help you with today?", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4b08f41b-e536-4bcb-96ad-4f03f7a73ad7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-22T13:08:31.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "No, that will be all. Thank you again, Evelyn.", - "UserId": "999-309-2113", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f2c4e8fe-8ce1-4135-accb-201ad2831cd7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-22T13:08:59.4300414-05:00", - "ConversationId": "48404567-b53f-4f86-a149-b3434a711969", - "Value": "You're welcome, John. Have a great trip!", - "UserId": "AOC72V", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-22T12:54:05.4300414-05:00", - "EndTime": "2024-04-22T13:08:59.4300414-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Evelyn and I am here to assist you. May I have your full name please?Hi Evelyn, my name is John Smith.Hi John, how can I assist you today?I recently booked a trip from New York to Los Angeles and I'm having some issues with my flights and hotel reservations.I'm sorry to hear that John. Can you please provide me with your reservation details so I can take a look?Sure, my reservation number for the flight is 1234567 on American Airlines, and the hotel reservation is at the Sheraton Hotel with reservation number 9876543 and the check-in date is January 7th.Thank you John, let me check that for you...I see that your flight has been delayed due to inclement weather and your hotel reservation has been cancelled by the hotel. I apologize for the inconvenience this has caused.Cancelled?! That's unacceptable! I need to know what can be done to fix this.I understand your frustration, John. Let me see what options we have to resolve this for you.Ok, thank you.I have found a new flight for you on Delta Airlines leaving tomorrow from JFK Airport. In addition, I was able to secure a new hotel reservation for you at the Hilton Hotel with reservation number 5678901 and check-in date January 7th. Would this be acceptable to you?Yes, that sounds much better. Thank you for your help, Evelyn.You're welcome, John. I'm glad I could assist you. Is there anything else I can help you with today?No, that will be all. Thank you again, Evelyn.You're welcome, John. Have a great trip!", - "Merged_content_user": "Hi Evelyn, my name is John Smith.I recently booked a trip from New York to Los Angeles and I'm having some issues with my flights and hotel reservations.Sure, my reservation number for the flight is 1234567 on American Airlines, and the hotel reservation is at the Sheraton Hotel with reservation number 9876543 and the check-in date is January 7th.Cancelled?! That's unacceptable! I need to know what can be done to fix this.Ok, thank you.Yes, that sounds much better. Thank you for your help, Evelyn.No, that will be all. Thank you again, Evelyn.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Evelyn and I am here to assist you. May I have your full name please?Hi John, how can I assist you today?I'm sorry to hear that John. Can you please provide me with your reservation details so I can take a look?Thank you John, let me check that for you...I see that your flight has been delayed due to inclement weather and your hotel reservation has been cancelled by the hotel. I apologize for the inconvenience this has caused.I understand your frustration, John. Let me see what options we have to resolve this for you.I have found a new flight for you on Delta Airlines leaving tomorrow from JFK Airport. In addition, I was able to secure a new hotel reservation for you at the Hilton Hotel with reservation number 5678901 and check-in date January 7th. Would this be acceptable to you?You're welcome, John. I'm glad I could assist you. Is there anything else I can help you with today?You're welcome, John. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Evelyn and I am here to assist you. May I have your full name please?\nCustomer: Hi Evelyn, my name is John Smith.\nAgent: Hi John, how can I assist you today?\nCustomer: I recently booked a trip from New York to Los Angeles and I'm having some issues with my flights and hotel reservations.\nAgent: I'm sorry to hear that John. Can you please provide me with your reservation details so I can take a look?\nCustomer: Sure, my reservation number for the flight is 1234567 on American Airlines, and the hotel reservation is at the Sheraton Hotel with reservation number 9876543 and the check-in date is January 7th.\nAgent: Thank you John, let me check that for you...\nAgent: I see that your flight has been delayed due to inclement weather and your hotel reservation has been cancelled by the hotel. I apologize for the inconvenience this has caused.\nCustomer: Cancelled?! That's unacceptable! I need to know what can be done to fix this.\nAgent: I understand your frustration, John. Let me see what options we have to resolve this for you.\nCustomer: Ok, thank you.\nAgent: I have found a new flight for you on Delta Airlines leaving tomorrow from JFK Airport. In addition, I was able to secure a new hotel reservation for you at the Hilton Hotel with reservation number 5678901 and check-in date January 7th. Would this be acceptable to you?\nCustomer: Yes, that sounds much better. Thank you for your help, Evelyn.\nAgent: You're welcome, John. I'm glad I could assist you. Is there anything else I can help you with today?\nCustomer: No, that will be all. Thank you again, Evelyn.\nAgent: You're welcome, John. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240506145344.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240506145344.json deleted file mode 100644 index 56e96f16..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240506145344.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Mia Anderson", - "AgentId": "UDC24N", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-290-3340", - "Conversation": { - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Messages": [ - { - "Id": "80fd0d1a-c243-4298-b8b7-37dd07628312", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T14:55:20.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Hello, this is Mia Anderson from XYZ Travel Agency. How may I assist you today?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "18ef8b88-0797-4611-b67b-91724beee6e6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T14:56:11.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Hi Mia, my name is John Doe and I need some booking assistance.", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5321c211-3b71-4254-9ae7-ae3be9c341f8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T14:57:45.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Of course John, I'd be happy to help. Can you please tell me the destination and travel dates you have in mind?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "43f0c56d-d5d8-408d-9e9f-f153ce94da03", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T14:59:17.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Yes, I'd like to book a flight from Los Angeles to New York City for next month.", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5acca883-91f1-4484-903b-5f0203341243", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T15:01:15.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Great, let me check our system for available flights. What is your preferred departure and return date?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "25e821ef-6354-4a5a-9624-0e5c0773aaeb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T15:01:47.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "I'd like to depart on February 15th and return on February 20th.", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ad995352-28fc-4af5-8b60-7ad6afd93967", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T15:03:16.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Okay, I see that we have several flights available on those dates. We have a morning flight departing at 8:00am on Delta Airlines, and an afternoon flight departing at 3:00pm on American Airlines. Which one would you prefer?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "10f584c9-9a5f-47c2-b542-21ea32cd9d4e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T15:03:19.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "I think I'll go with the morning flight on Delta Airlines. Can you help me with the booking process?", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "db871031-5445-4512-a18c-ff47f55713a4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T15:04:10.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Absolutely, I can make the reservation for you. Can I please have your full name and payment details?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e2ed623-01c2-454e-b44a-7b336a5b2385", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T15:05:55.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Sure, my name is John Doe and I'll be paying with my Visa credit card. The card number is 1234-5678-9012-3456, expiration date is 12/24, and the security code is 123.", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e1119070-a1c7-4b00-bf60-6d7aad1a6d80", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T15:07:16.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "Thank you John, I'm processing the payment and issuing your ticket right now. Your reservation number is 123456789 and your flight is Delta Airlines DL324, departing from Los Angeles on February 15th at 8:00am and arriving in New York City at 4:00pm. Do you have any further questions or requests?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b9816f2d-7d65-4afe-aa4a-5aab60162d0a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-06T15:09:00.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "No, that's all for now. Thank you Mia, you've been very helpful.", - "UserId": "999-290-3340", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d460b6a-ab46-4d40-b1eb-5d0b7b287db0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-06T15:09:43.1978955-05:00", - "ConversationId": "017a97d4-66a3-4e42-9e1d-dcec2ae4dc6b", - "Value": "You're welcome John, it was my pleasure to assist you. Have a great day!", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-06T14:53:44.1978955-05:00", - "EndTime": "2024-05-06T15:09:43.1978955-05:00", - "Merged_content": "Hello, this is Mia Anderson from XYZ Travel Agency. How may I assist you today?Hi Mia, my name is John Doe and I need some booking assistance.Of course John, I'd be happy to help. Can you please tell me the destination and travel dates you have in mind?Yes, I'd like to book a flight from Los Angeles to New York City for next month.Great, let me check our system for available flights. What is your preferred departure and return date?I'd like to depart on February 15th and return on February 20th.Okay, I see that we have several flights available on those dates. We have a morning flight departing at 8:00am on Delta Airlines, and an afternoon flight departing at 3:00pm on American Airlines. Which one would you prefer?I think I'll go with the morning flight on Delta Airlines. Can you help me with the booking process?Absolutely, I can make the reservation for you. Can I please have your full name and payment details?Sure, my name is John Doe and I'll be paying with my Visa credit card. The card number is 1234-5678-9012-3456, expiration date is 12/24, and the security code is 123.Thank you John, I'm processing the payment and issuing your ticket right now. Your reservation number is 123456789 and your flight is Delta Airlines DL324, departing from Los Angeles on February 15th at 8:00am and arriving in New York City at 4:00pm. Do you have any further questions or requests?No, that's all for now. Thank you Mia, you've been very helpful.You're welcome John, it was my pleasure to assist you. Have a great day!", - "Merged_content_user": "Hi Mia, my name is John Doe and I need some booking assistance.Yes, I'd like to book a flight from Los Angeles to New York City for next month.I'd like to depart on February 15th and return on February 20th.I think I'll go with the morning flight on Delta Airlines. Can you help me with the booking process?Sure, my name is John Doe and I'll be paying with my Visa credit card. The card number is 1234-5678-9012-3456, expiration date is 12/24, and the security code is 123.No, that's all for now. Thank you Mia, you've been very helpful.", - "Merged_content_agent": "Hello, this is Mia Anderson from XYZ Travel Agency. How may I assist you today?Of course John, I'd be happy to help. Can you please tell me the destination and travel dates you have in mind?Great, let me check our system for available flights. What is your preferred departure and return date?Okay, I see that we have several flights available on those dates. We have a morning flight departing at 8:00am on Delta Airlines, and an afternoon flight departing at 3:00pm on American Airlines. Which one would you prefer?Absolutely, I can make the reservation for you. Can I please have your full name and payment details?Thank you John, I'm processing the payment and issuing your ticket right now. Your reservation number is 123456789 and your flight is Delta Airlines DL324, departing from Los Angeles on February 15th at 8:00am and arriving in New York City at 4:00pm. Do you have any further questions or requests?You're welcome John, it was my pleasure to assist you. Have a great day!", - "Full_conversation": "Agent: Hello, this is Mia Anderson from XYZ Travel Agency. How may I assist you today?\nCustomer: Hi Mia, my name is John Doe and I need some booking assistance.\nAgent: Of course John, I'd be happy to help. Can you please tell me the destination and travel dates you have in mind?\nCustomer: Yes, I'd like to book a flight from Los Angeles to New York City for next month.\nAgent: Great, let me check our system for available flights. What is your preferred departure and return date?\nCustomer: I'd like to depart on February 15th and return on February 20th.\nAgent: Okay, I see that we have several flights available on those dates. We have a morning flight departing at 8:00am on Delta Airlines, and an afternoon flight departing at 3:00pm on American Airlines. Which one would you prefer?\nCustomer: I think I'll go with the morning flight on Delta Airlines. Can you help me with the booking process?\nAgent: Absolutely, I can make the reservation for you. Can I please have your full name and payment details?\nCustomer: Sure, my name is John Doe and I'll be paying with my Visa credit card. The card number is 1234-5678-9012-3456, expiration date is 12/24, and the security code is 123.\nAgent: Thank you John, I'm processing the payment and issuing your ticket right now. Your reservation number is 123456789 and your flight is Delta Airlines DL324, departing from Los Angeles on February 15th at 8:00am and arriving in New York City at 4:00pm. Do you have any further questions or requests?\nCustomer: No, that's all for now. Thank you Mia, you've been very helpful.\nAgent: You're welcome John, it was my pleasure to assist you. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240509235454.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240509235454.json deleted file mode 100644 index 5e67afe5..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240509235454.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Ethan James", - "AgentId": "MVWR6H", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-982-9206", - "Conversation": { - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Messages": [ - { - "Id": "dcfd6e91-cb5a-41ff-921c-1aae4090b817", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-09T23:54:58.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "Thank you for contacting our travel agency, my name is Ethan James and I am happy to assist you. Can you please provide your full name and your booking details?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "95598c55-48db-45e5-9891-bc59a1a07008", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-09T23:55:12.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "Hi Ethan, my name is Jane Doe and I have a problem with my flight and hotel bookings. I'm supposed to travel from New York to Paris next week and I've encountered some issues with my flight schedule and hotel reservation.", - "UserId": "999-982-9206", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "21f52f51-8a01-4fa1-8451-cc9ea0c58518", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-09T23:55:52.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "I'm sorry to hear that, Jane. Can you please provide me with your flight and hotel reservation numbers and let me know what specifically is the issue?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "671072e2-b866-4ba6-9682-1cbc8a172cd3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-09T23:57:09.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "My flight is with Delta airlines, flight number DL111, departure is from JFK airport on May 10 at 10am. My hotel reservation is with the Hilton hotel in Paris, reservation number 123456, check-in is on May 10 and check-out is on May 15. The issue is that my flight schedule was changed and I need to modify my hotel reservation accordingly.", - "UserId": "999-982-9206", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f725343-4190-4823-9678-3961e53083a9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-09T23:57:42.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "I understand your concern, Jane. Let me check on the flight availability and hotel options for you. Would you like to modify your hotel reservation at the Hilton or would you prefer a different hotel?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c1933a9-f90e-4a5d-960e-9a11c0aac1cc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-09T23:59:06.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "I would prefer to stay at the Hilton hotel, but I need to modify the check-in and check-out dates to match my new flight schedule. Can you please help me with that?", - "UserId": "999-982-9206", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "54cd9e1a-ac84-42b9-ac1b-a3965e8cdd1b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T00:01:05.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "Absolutely, Jane. Let me check on the availability for the Hilton hotel and modify your booking accordingly. Please hold on for a few moments while I look this up for you.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "79e61402-59a7-4be5-9a22-c4531635d2c9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T00:01:20.9347323-05:00", - "ConversationId": "c11bba16-bf60-481f-a304-cecb3367fd72", - "Value": "Sure, take your time. Thank you for your assistance, Ethan.", - "UserId": "999-982-9206", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-09T23:54:54.9347323-05:00", - "EndTime": "2024-05-10T00:01:20.9347323-05:00", - "Merged_content": "Thank you for contacting our travel agency, my name is Ethan James and I am happy to assist you. Can you please provide your full name and your booking details?Hi Ethan, my name is Jane Doe and I have a problem with my flight and hotel bookings. I'm supposed to travel from New York to Paris next week and I've encountered some issues with my flight schedule and hotel reservation.I'm sorry to hear that, Jane. Can you please provide me with your flight and hotel reservation numbers and let me know what specifically is the issue?My flight is with Delta airlines, flight number DL111, departure is from JFK airport on May 10 at 10am. My hotel reservation is with the Hilton hotel in Paris, reservation number 123456, check-in is on May 10 and check-out is on May 15. The issue is that my flight schedule was changed and I need to modify my hotel reservation accordingly.I understand your concern, Jane. Let me check on the flight availability and hotel options for you. Would you like to modify your hotel reservation at the Hilton or would you prefer a different hotel?I would prefer to stay at the Hilton hotel, but I need to modify the check-in and check-out dates to match my new flight schedule. Can you please help me with that?Absolutely, Jane. Let me check on the availability for the Hilton hotel and modify your booking accordingly. Please hold on for a few moments while I look this up for you.Sure, take your time. Thank you for your assistance, Ethan.", - "Merged_content_user": "Hi Ethan, my name is Jane Doe and I have a problem with my flight and hotel bookings. I'm supposed to travel from New York to Paris next week and I've encountered some issues with my flight schedule and hotel reservation.My flight is with Delta airlines, flight number DL111, departure is from JFK airport on May 10 at 10am. My hotel reservation is with the Hilton hotel in Paris, reservation number 123456, check-in is on May 10 and check-out is on May 15. The issue is that my flight schedule was changed and I need to modify my hotel reservation accordingly.I would prefer to stay at the Hilton hotel, but I need to modify the check-in and check-out dates to match my new flight schedule. Can you please help me with that?Sure, take your time. Thank you for your assistance, Ethan.", - "Merged_content_agent": "Thank you for contacting our travel agency, my name is Ethan James and I am happy to assist you. Can you please provide your full name and your booking details?I'm sorry to hear that, Jane. Can you please provide me with your flight and hotel reservation numbers and let me know what specifically is the issue?I understand your concern, Jane. Let me check on the flight availability and hotel options for you. Would you like to modify your hotel reservation at the Hilton or would you prefer a different hotel?Absolutely, Jane. Let me check on the availability for the Hilton hotel and modify your booking accordingly. Please hold on for a few moments while I look this up for you.", - "Full_conversation": "Agent: Thank you for contacting our travel agency, my name is Ethan James and I am happy to assist you. Can you please provide your full name and your booking details?\nCustomer: Hi Ethan, my name is Jane Doe and I have a problem with my flight and hotel bookings. I'm supposed to travel from New York to Paris next week and I've encountered some issues with my flight schedule and hotel reservation.\nAgent: I'm sorry to hear that, Jane. Can you please provide me with your flight and hotel reservation numbers and let me know what specifically is the issue?\nCustomer: My flight is with Delta airlines, flight number DL111, departure is from JFK airport on May 10 at 10am. My hotel reservation is with the Hilton hotel in Paris, reservation number 123456, check-in is on May 10 and check-out is on May 15. The issue is that my flight schedule was changed and I need to modify my hotel reservation accordingly.\nAgent: I understand your concern, Jane. Let me check on the flight availability and hotel options for you. Would you like to modify your hotel reservation at the Hilton or would you prefer a different hotel?\nCustomer: I would prefer to stay at the Hilton hotel, but I need to modify the check-in and check-out dates to match my new flight schedule. Can you please help me with that?\nAgent: Absolutely, Jane. Let me check on the availability for the Hilton hotel and modify your booking accordingly. Please hold on for a few moments while I look this up for you.\nCustomer: Sure, take your time. Thank you for your assistance, Ethan.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240511085547.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240511085547.json deleted file mode 100644 index 41797a78..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240511085547.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-854-2573", - "Conversation": { - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Messages": [ - { - "Id": "2a1d306c-9d19-4170-8b9a-89bb5ba74ad1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T08:56:08.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Thank you for calling Travel Agency, my name is Liam Johnson. How may I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "41435825-692b-44c0-b5ff-1c5beb19f9a8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T08:56:29.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Hi Liam, my name is Sarah Smith and I'm calling regarding my upcoming trip from Los Angeles to New York City.", - "UserId": "999-854-2573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3a22f62d-4cc7-4eca-ba6a-6f4b56b1514f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T08:57:17.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Sure thing, Sarah. What seems to be the issue?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "93fdb01a-7ced-4717-8f21-51728d695741", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T08:59:05.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Well, I just received my hotel reservation confirmation and the dates are incorrect. I booked the hotel from September 10th to 15th, but the confirmation says September 9th to 14th. Can you help me fix this?", - "UserId": "999-854-2573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bcfe7da5-f64b-404d-8674-6bbc47fe5bb4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T09:00:21.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "I apologize for the inconvenience, Sarah. Let me check our records and see what can be done. Can you please provide me with your hotel name and reservation number?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5619c075-d759-45a3-8123-265e266f58fa", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T09:00:40.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Yes, it's the Marriott Marquis in Times Square and the reservation number is 1234567890.", - "UserId": "999-854-2573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4d45b39a-84e8-49f7-be85-914be71d92f7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T09:01:13.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Thank you, Sarah. I see that there was a mistake made by the hotel and they have already been contacted to fix the issue. However, as a precaution, I can make a note on your reservation and have a customer service representative follow up with you to make sure everything is corrected. Does that sound good?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "56efbead-c886-44db-a189-e05a2b3cd579", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T09:02:33.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "Yes, that would be great. Thank you for your help, Liam.", - "UserId": "999-854-2573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "631d396b-8fa5-4049-877b-a1b53c1abd57", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T09:03:09.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "You're welcome, Sarah. Is there anything else I can assist you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5df33652-2ce2-4ab7-84a2-4c35f5c2c0d7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T09:04:04.2235029-05:00", - "ConversationId": "9b498249-dba5-4833-a353-b2a19ea63e94", - "Value": "No, that's all. Thank you again.", - "UserId": "999-854-2573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-11T08:55:47.2235029-05:00", - "EndTime": "2024-05-11T09:04:04.2235029-05:00", - "Merged_content": "Thank you for calling Travel Agency, my name is Liam Johnson. How may I assist you today?Hi Liam, my name is Sarah Smith and I'm calling regarding my upcoming trip from Los Angeles to New York City.Sure thing, Sarah. What seems to be the issue?Well, I just received my hotel reservation confirmation and the dates are incorrect. I booked the hotel from September 10th to 15th, but the confirmation says September 9th to 14th. Can you help me fix this?I apologize for the inconvenience, Sarah. Let me check our records and see what can be done. Can you please provide me with your hotel name and reservation number?Yes, it's the Marriott Marquis in Times Square and the reservation number is 1234567890.Thank you, Sarah. I see that there was a mistake made by the hotel and they have already been contacted to fix the issue. However, as a precaution, I can make a note on your reservation and have a customer service representative follow up with you to make sure everything is corrected. Does that sound good?Yes, that would be great. Thank you for your help, Liam.You're welcome, Sarah. Is there anything else I can assist you with?No, that's all. Thank you again.", - "Merged_content_user": "Hi Liam, my name is Sarah Smith and I'm calling regarding my upcoming trip from Los Angeles to New York City.Well, I just received my hotel reservation confirmation and the dates are incorrect. I booked the hotel from September 10th to 15th, but the confirmation says September 9th to 14th. Can you help me fix this?Yes, it's the Marriott Marquis in Times Square and the reservation number is 1234567890.Yes, that would be great. Thank you for your help, Liam.No, that's all. Thank you again.", - "Merged_content_agent": "Thank you for calling Travel Agency, my name is Liam Johnson. How may I assist you today?Sure thing, Sarah. What seems to be the issue?I apologize for the inconvenience, Sarah. Let me check our records and see what can be done. Can you please provide me with your hotel name and reservation number?Thank you, Sarah. I see that there was a mistake made by the hotel and they have already been contacted to fix the issue. However, as a precaution, I can make a note on your reservation and have a customer service representative follow up with you to make sure everything is corrected. Does that sound good?You're welcome, Sarah. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling Travel Agency, my name is Liam Johnson. How may I assist you today?\nCustomer: Hi Liam, my name is Sarah Smith and I'm calling regarding my upcoming trip from Los Angeles to New York City.\nAgent: Sure thing, Sarah. What seems to be the issue?\nCustomer: Well, I just received my hotel reservation confirmation and the dates are incorrect. I booked the hotel from September 10th to 15th, but the confirmation says September 9th to 14th. Can you help me fix this?\nAgent: I apologize for the inconvenience, Sarah. Let me check our records and see what can be done. Can you please provide me with your hotel name and reservation number?\nCustomer: Yes, it's the Marriott Marquis in Times Square and the reservation number is 1234567890.\nAgent: Thank you, Sarah. I see that there was a mistake made by the hotel and they have already been contacted to fix the issue. However, as a precaution, I can make a note on your reservation and have a customer service representative follow up with you to make sure everything is corrected. Does that sound good?\nCustomer: Yes, that would be great. Thank you for your help, Liam.\nAgent: You're welcome, Sarah. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you again.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240512155542.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240512155542.json deleted file mode 100644 index 50068364..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240512155542.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Ava Miller", - "AgentId": "M8Z07C", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-161-6447", - "Conversation": { - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Messages": [ - { - "Id": "6bbb93cf-b06b-40b8-9a4e-b17cbdb7d4b5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T15:56:08.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Thank you for calling XYZ Travel Agency, my name is Ava Miller. How may I assist you today?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a8fda0c9-27b0-4d01-8cc1-0c93b3a6cf15", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T15:57:23.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Hi Ava, my name is John Smith and I'm calling because I'm having an issue with my upcoming travel plans. I'm supposed to travel from New York City to Los Angeles next week and I need some help with my flight and hotel reservations.", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "93672041-e3a3-4017-aa7a-14d300996575", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T15:57:46.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "I'm sorry to hear that, John. Let me check what I can do to help you with your reservations. Can you please provide me with your reservation numbers and dates?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "19938340-f74c-4c54-b62a-310c54e9b47f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T15:58:15.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Sure, my flight is with American Airlines, flight number AA156, departing from JFK on January 12th at 6:00 pm. My hotel reservation is with the Hilton Hotel in Los Angeles, reservation number 123456, check-in date is January 12th and check-out date is January 16th.", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "317dee93-d996-4127-ae9f-9c8746dbb72f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T15:59:34.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Thank you for the information, John. Let me check what options are available for you. Would you like to make any changes to your existing bookings or do you need to make new bookings?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d71d8d3e-8c43-4182-aebe-54c3e62bbe40", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T16:00:49.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "I think I need to make some changes to my existing bookings. I would like to change my flight to Delta Airlines, flight number DL242, departing on January 13th at 10:00 am. I also need to change my check-out date for the hotel to January 15th.", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3b152761-0212-473a-a98e-c35c983045e0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T16:02:30.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "I see, John. Let me check what I can do. Please hold on for a moment while I check the availability.", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bdb76e1a-334f-4325-a178-d396fdeaf876", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T16:04:28.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Thank you for holding, John. I was able to find the Delta Airlines flight you requested and updated your reservation accordingly. However, the Hilton Hotel is fully booked on January 15th. Would you like me to suggest some alternative options?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62ef2cec-7b3a-4d00-8468-7b169e004013", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T16:05:45.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "No, that won't be necessary. Can you please refund my hotel reservation for the night of January 15th?", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aca635d0-ae49-45d2-834e-f9bd29978950", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T16:06:45.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "I'm sorry, John. Unfortunately, your reservation is non-refundable for that night. However, I can try to contact the hotel and see if there's anything they can do. Would you like me to do that?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9e49912e-67a7-4e4a-a0b4-eaf3ef9fc7fb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T16:08:32.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "Yes, please do that. Thank you for your help, Ava.", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c5b395d2-5f72-49b4-932b-43f240a31b19", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T16:08:39.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "You're welcome, John. I'll contact the hotel and try to resolve this for you. Is there anything else I can help you with?", - "UserId": "M8Z07C", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "71e543d6-3266-4fcf-be74-a9c1e1ec12fd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T16:09:35.3457392-05:00", - "ConversationId": "2c8bc3f0-a40f-4e5e-a9c1-d6e05595a144", - "Value": "No, that's all. Thank you again, Ava.", - "UserId": "999-161-6447", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-12T15:55:42.3457392-05:00", - "EndTime": "2024-05-12T16:09:35.3457392-05:00", - "Merged_content": "Thank you for calling XYZ Travel Agency, my name is Ava Miller. How may I assist you today?Hi Ava, my name is John Smith and I'm calling because I'm having an issue with my upcoming travel plans. I'm supposed to travel from New York City to Los Angeles next week and I need some help with my flight and hotel reservations.I'm sorry to hear that, John. Let me check what I can do to help you with your reservations. Can you please provide me with your reservation numbers and dates?Sure, my flight is with American Airlines, flight number AA156, departing from JFK on January 12th at 6:00 pm. My hotel reservation is with the Hilton Hotel in Los Angeles, reservation number 123456, check-in date is January 12th and check-out date is January 16th.Thank you for the information, John. Let me check what options are available for you. Would you like to make any changes to your existing bookings or do you need to make new bookings?I think I need to make some changes to my existing bookings. I would like to change my flight to Delta Airlines, flight number DL242, departing on January 13th at 10:00 am. I also need to change my check-out date for the hotel to January 15th.I see, John. Let me check what I can do. Please hold on for a moment while I check the availability.Thank you for holding, John. I was able to find the Delta Airlines flight you requested and updated your reservation accordingly. However, the Hilton Hotel is fully booked on January 15th. Would you like me to suggest some alternative options?No, that won't be necessary. Can you please refund my hotel reservation for the night of January 15th?I'm sorry, John. Unfortunately, your reservation is non-refundable for that night. However, I can try to contact the hotel and see if there's anything they can do. Would you like me to do that?Yes, please do that. Thank you for your help, Ava.You're welcome, John. I'll contact the hotel and try to resolve this for you. Is there anything else I can help you with?No, that's all. Thank you again, Ava.", - "Merged_content_user": "Hi Ava, my name is John Smith and I'm calling because I'm having an issue with my upcoming travel plans. I'm supposed to travel from New York City to Los Angeles next week and I need some help with my flight and hotel reservations.Sure, my flight is with American Airlines, flight number AA156, departing from JFK on January 12th at 6:00 pm. My hotel reservation is with the Hilton Hotel in Los Angeles, reservation number 123456, check-in date is January 12th and check-out date is January 16th.I think I need to make some changes to my existing bookings. I would like to change my flight to Delta Airlines, flight number DL242, departing on January 13th at 10:00 am. I also need to change my check-out date for the hotel to January 15th.No, that won't be necessary. Can you please refund my hotel reservation for the night of January 15th?Yes, please do that. Thank you for your help, Ava.No, that's all. Thank you again, Ava.", - "Merged_content_agent": "Thank you for calling XYZ Travel Agency, my name is Ava Miller. How may I assist you today?I'm sorry to hear that, John. Let me check what I can do to help you with your reservations. Can you please provide me with your reservation numbers and dates?Thank you for the information, John. Let me check what options are available for you. Would you like to make any changes to your existing bookings or do you need to make new bookings?I see, John. Let me check what I can do. Please hold on for a moment while I check the availability.Thank you for holding, John. I was able to find the Delta Airlines flight you requested and updated your reservation accordingly. However, the Hilton Hotel is fully booked on January 15th. Would you like me to suggest some alternative options?I'm sorry, John. Unfortunately, your reservation is non-refundable for that night. However, I can try to contact the hotel and see if there's anything they can do. Would you like me to do that?You're welcome, John. I'll contact the hotel and try to resolve this for you. Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling XYZ Travel Agency, my name is Ava Miller. How may I assist you today?\nCustomer: Hi Ava, my name is John Smith and I'm calling because I'm having an issue with my upcoming travel plans. I'm supposed to travel from New York City to Los Angeles next week and I need some help with my flight and hotel reservations.\nAgent: I'm sorry to hear that, John. Let me check what I can do to help you with your reservations. Can you please provide me with your reservation numbers and dates?\nCustomer: Sure, my flight is with American Airlines, flight number AA156, departing from JFK on January 12th at 6:00 pm. My hotel reservation is with the Hilton Hotel in Los Angeles, reservation number 123456, check-in date is January 12th and check-out date is January 16th.\nAgent: Thank you for the information, John. Let me check what options are available for you. Would you like to make any changes to your existing bookings or do you need to make new bookings?\nCustomer: I think I need to make some changes to my existing bookings. I would like to change my flight to Delta Airlines, flight number DL242, departing on January 13th at 10:00 am. I also need to change my check-out date for the hotel to January 15th.\nAgent: I see, John. Let me check what I can do. Please hold on for a moment while I check the availability.\nAgent: Thank you for holding, John. I was able to find the Delta Airlines flight you requested and updated your reservation accordingly. However, the Hilton Hotel is fully booked on January 15th. Would you like me to suggest some alternative options?\nCustomer: No, that won't be necessary. Can you please refund my hotel reservation for the night of January 15th?\nAgent: I'm sorry, John. Unfortunately, your reservation is non-refundable for that night. However, I can try to contact the hotel and see if there's anything they can do. Would you like me to do that?\nCustomer: Yes, please do that. Thank you for your help, Ava.\nAgent: You're welcome, John. I'll contact the hotel and try to resolve this for you. Is there anything else I can help you with?\nCustomer: No, that's all. Thank you again, Ava.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240514115517.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240514115517.json deleted file mode 100644 index e6aab42c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240514115517.json +++ /dev/null @@ -1,274 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-413-3153", - "Conversation": { - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Messages": [ - { - "Id": "61b8c739-b9e4-481f-b4f3-974fb8a3fb67", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T11:56:13.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Thank you for calling the travel agency, my name is Amelia Hernandez. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d7edeeb7-fdf6-4b29-891c-56f7e43e9007", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T11:57:02.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Hi Amelia, my name is Sarah Johnson and I'm calling because I need help with my travel plans.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e462e77b-79ce-4ae4-94b5-48ab3cccbe65", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T11:58:39.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Of course Sarah, I'm here to help. Can you please tell me more about the issue you're experiencing?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ed9ed17d-f902-46c0-828f-425727605ee5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:00:20.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Yes, I recently booked a flight and hotel reservation for a business trip from New York City to Los Angeles, but I received an email this morning saying that my flight has been cancelled.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c42997cb-db87-4d3e-af53-bb79888386ab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:00:43.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "I'm sorry to hear that Sarah. Can you please provide me with your booking confirmation number so I can take a look at your reservation?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bfb863a9-c740-4511-b664-fbe1abe23550", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:01:46.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Sure, my confirmation number is ABC123 and my flight was supposed to depart from JFK on May 5th at 8:00am.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8c8f1976-7ca2-40e3-a538-7975fc86cfb2", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:03:42.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Thank you for providing me with that information Sarah. I see here that your flight was indeed cancelled due to unforeseen circumstances beyond the control of the airline. We can either rebook you on the next available flight, or provide you with a refund for your cancelled flight. What would you like me to do?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e8ea26ee-4bb5-41da-92f8-9b8cce61b664", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:05:14.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "I need to be in Los Angeles for a meeting on May 5th, so I need to be on the next available flight. Can you assist me with booking a new flight?", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "729a691e-7011-4a6d-83ca-2fd7a1b148ac", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:06:50.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Absolutely Sarah, I can help you with that. Let me check what flights are available. Can you please hold for a moment?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5eca9009-0c33-41d2-a065-87c4b3ad58cc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:07:54.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Sure, I'm holding.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "79951734-9ae1-47d7-a244-21c3236e5261", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:09:29.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Thank you for holding Sarah, I found a flight leaving from LaGuardia Airport at 11:00am on May 5th with a layover in Chicago. It will arrive in Los Angeles at 5:00pm. Would you like me to book that for you?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b575db6a-c395-4ce7-8ab4-4426152a6d9f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:11:26.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Yes, that works for me Amelia. And can you also confirm that my hotel reservation at the Beverly Hilton is still valid?", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ab64a7e1-ddf9-4ec0-8a39-7c805eea67c7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:12:50.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Let me check on that for you Sarah. Can you please provide me with your hotel booking confirmation number and check-in date?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5ed1437d-cd47-4e12-9ba3-01395ddd3f9c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:13:14.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Yes, my hotel confirmation number is XYZ789 and my check-in date is May 5th.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3c00afc5-5b33-4be9-99fc-e9e3a0b128b1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:14:07.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "Thank you Sarah, I see here that your reservation is still valid and confirmed. Is there anything else I can assist you with today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f9068b21-796c-4602-9161-03de47fcbc0b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-14T12:15:02.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "No, that's all. Thank you for your help Amelia.", - "UserId": "999-413-3153", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e1d8908-1464-4066-8c3f-cd94837352be", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-14T12:15:46.4931847-05:00", - "ConversationId": "7a31a367-7a35-4d82-8e4f-4bb09def2a36", - "Value": "You're welcome Sarah, have a safe and enjoyable trip.", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-14T11:55:17.4931847-05:00", - "EndTime": "2024-05-14T12:15:46.4931847-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Amelia Hernandez. How may I assist you today?Hi Amelia, my name is Sarah Johnson and I'm calling because I need help with my travel plans.Of course Sarah, I'm here to help. Can you please tell me more about the issue you're experiencing?Yes, I recently booked a flight and hotel reservation for a business trip from New York City to Los Angeles, but I received an email this morning saying that my flight has been cancelled.I'm sorry to hear that Sarah. Can you please provide me with your booking confirmation number so I can take a look at your reservation?Sure, my confirmation number is ABC123 and my flight was supposed to depart from JFK on May 5th at 8:00am.Thank you for providing me with that information Sarah. I see here that your flight was indeed cancelled due to unforeseen circumstances beyond the control of the airline. We can either rebook you on the next available flight, or provide you with a refund for your cancelled flight. What would you like me to do?I need to be in Los Angeles for a meeting on May 5th, so I need to be on the next available flight. Can you assist me with booking a new flight?Absolutely Sarah, I can help you with that. Let me check what flights are available. Can you please hold for a moment?Sure, I'm holding.Thank you for holding Sarah, I found a flight leaving from LaGuardia Airport at 11:00am on May 5th with a layover in Chicago. It will arrive in Los Angeles at 5:00pm. Would you like me to book that for you?Yes, that works for me Amelia. And can you also confirm that my hotel reservation at the Beverly Hilton is still valid?Let me check on that for you Sarah. Can you please provide me with your hotel booking confirmation number and check-in date?Yes, my hotel confirmation number is XYZ789 and my check-in date is May 5th.Thank you Sarah, I see here that your reservation is still valid and confirmed. Is there anything else I can assist you with today?No, that's all. Thank you for your help Amelia.You're welcome Sarah, have a safe and enjoyable trip.", - "Merged_content_user": "Hi Amelia, my name is Sarah Johnson and I'm calling because I need help with my travel plans.Yes, I recently booked a flight and hotel reservation for a business trip from New York City to Los Angeles, but I received an email this morning saying that my flight has been cancelled.Sure, my confirmation number is ABC123 and my flight was supposed to depart from JFK on May 5th at 8:00am.I need to be in Los Angeles for a meeting on May 5th, so I need to be on the next available flight. Can you assist me with booking a new flight?Sure, I'm holding.Yes, that works for me Amelia. And can you also confirm that my hotel reservation at the Beverly Hilton is still valid?Yes, my hotel confirmation number is XYZ789 and my check-in date is May 5th.No, that's all. Thank you for your help Amelia.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Amelia Hernandez. How may I assist you today?Of course Sarah, I'm here to help. Can you please tell me more about the issue you're experiencing?I'm sorry to hear that Sarah. Can you please provide me with your booking confirmation number so I can take a look at your reservation?Thank you for providing me with that information Sarah. I see here that your flight was indeed cancelled due to unforeseen circumstances beyond the control of the airline. We can either rebook you on the next available flight, or provide you with a refund for your cancelled flight. What would you like me to do?Absolutely Sarah, I can help you with that. Let me check what flights are available. Can you please hold for a moment?Thank you for holding Sarah, I found a flight leaving from LaGuardia Airport at 11:00am on May 5th with a layover in Chicago. It will arrive in Los Angeles at 5:00pm. Would you like me to book that for you?Let me check on that for you Sarah. Can you please provide me with your hotel booking confirmation number and check-in date?Thank you Sarah, I see here that your reservation is still valid and confirmed. Is there anything else I can assist you with today?You're welcome Sarah, have a safe and enjoyable trip.", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Amelia Hernandez. How may I assist you today?\nCustomer: Hi Amelia, my name is Sarah Johnson and I'm calling because I need help with my travel plans.\nAgent: Of course Sarah, I'm here to help. Can you please tell me more about the issue you're experiencing?\nCustomer: Yes, I recently booked a flight and hotel reservation for a business trip from New York City to Los Angeles, but I received an email this morning saying that my flight has been cancelled.\nAgent: I'm sorry to hear that Sarah. Can you please provide me with your booking confirmation number so I can take a look at your reservation?\nCustomer: Sure, my confirmation number is ABC123 and my flight was supposed to depart from JFK on May 5th at 8:00am.\nAgent: Thank you for providing me with that information Sarah. I see here that your flight was indeed cancelled due to unforeseen circumstances beyond the control of the airline. We can either rebook you on the next available flight, or provide you with a refund for your cancelled flight. What would you like me to do?\nCustomer: I need to be in Los Angeles for a meeting on May 5th, so I need to be on the next available flight. Can you assist me with booking a new flight?\nAgent: Absolutely Sarah, I can help you with that. Let me check what flights are available. Can you please hold for a moment?\nCustomer: Sure, I'm holding.\nAgent: Thank you for holding Sarah, I found a flight leaving from LaGuardia Airport at 11:00am on May 5th with a layover in Chicago. It will arrive in Los Angeles at 5:00pm. Would you like me to book that for you?\nCustomer: Yes, that works for me Amelia. And can you also confirm that my hotel reservation at the Beverly Hilton is still valid?\nAgent: Let me check on that for you Sarah. Can you please provide me with your hotel booking confirmation number and check-in date?\nCustomer: Yes, my hotel confirmation number is XYZ789 and my check-in date is May 5th.\nAgent: Thank you Sarah, I see here that your reservation is still valid and confirmed. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help Amelia.\nAgent: You're welcome Sarah, have a safe and enjoyable trip.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240523195555.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240523195555.json deleted file mode 100644 index c2f269ce..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240523195555.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Mason White", - "AgentId": "QLUD5I", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-330-6476", - "Conversation": { - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Messages": [ - { - "Id": "aa985ff0-2c95-47fd-bf48-1c1d58e8e512", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T19:57:14.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Thank you for calling the travel agency, my name is Mason, how may I assist you today?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "427ef758-8f00-4eb5-b9f4-b5b6fbc7d3c2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T19:57:57.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Hi Mason, my name is Sarah Davis and I'm calling because I have an issue with my travel plans. I recently booked a trip from New York City to Los Angeles and I'm having trouble finding my hotel reservation.", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0a78cfb4-7cda-4f1f-b165-fe9ca125b782", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T19:59:15.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "I'm sorry to hear that Sarah. Can you please provide me with your hotel name and reservation number?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1788aa98-3e4b-4868-ac8f-c52f0c77c954", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T20:00:18.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Sure, the hotel is called the Westin and my reservation number is 12345678. The check-in date is January 20th.", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f44a26a7-38aa-4e2f-97eb-9207082aa33c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T20:01:58.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Thank you for that information, Sarah. I'm going to look into this for you. While I do that, can you please confirm your departure date and time and airline information?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "09f7d3cf-1a3b-4903-9fb9-cf85f6f435e7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T20:02:46.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "My flight is with Delta Airlines, flight number 123, departing from JFK on January 18th at 8:00 AM.", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5e8d4b66-07a5-489f-bd9e-e01590455b73", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T20:03:03.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Thank you, Sarah. I'm sorry to hear about the inconvenience you're experiencing and I understand how frustrating that can be. Let me check on your hotel reservation and I will get back to you momentarily.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d321fff5-4dc1-4ac6-a29f-1e0ff0b773f6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T20:03:56.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Thank you, Mason. I appreciate your help.", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7d3f1420-23bd-4f53-bb78-d849d1e7fc3a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T20:05:00.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Thank you for your patience, Sarah. I was able to find your reservation at the Westin Hotel for January 20th. It seems that there was a system error that caused your reservation to not show up in your account. I apologize for the inconvenience and frustration this may have caused.", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c27c0aca-7b0d-4fbf-beaf-4c9872a56d07", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T20:06:17.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "Oh, I see. Thank you for letting me know, Mason. Is there anything else I can do to make sure this doesn't happen again in the future?", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2a6f5b72-354b-44fb-b47f-096904d783d0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T20:07:43.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "At this point in time, I recommend contacting us if you experience any issues with your bookings. We will be happy to assist you in any way we can. Is there anything else I can help you with?", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "18513f20-8cdf-41f4-8492-631b66b194a1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-23T20:09:41.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "No, that's all for now. Thank you so much for your help, Mason. I appreciate it.", - "UserId": "999-330-6476", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4fd3f8ca-8ba8-40df-a5df-139a994a97bb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-23T20:11:24.2768777-05:00", - "ConversationId": "edca0bcf-b79c-405d-b01b-af9fdce400d6", - "Value": "You're welcome, Sarah. Have a great trip!", - "UserId": "QLUD5I", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-23T19:55:55.2768777-05:00", - "EndTime": "2024-05-23T20:11:24.2768777-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Mason, how may I assist you today?Hi Mason, my name is Sarah Davis and I'm calling because I have an issue with my travel plans. I recently booked a trip from New York City to Los Angeles and I'm having trouble finding my hotel reservation.I'm sorry to hear that Sarah. Can you please provide me with your hotel name and reservation number?Sure, the hotel is called the Westin and my reservation number is 12345678. The check-in date is January 20th.Thank you for that information, Sarah. I'm going to look into this for you. While I do that, can you please confirm your departure date and time and airline information?My flight is with Delta Airlines, flight number 123, departing from JFK on January 18th at 8:00 AM.Thank you, Sarah. I'm sorry to hear about the inconvenience you're experiencing and I understand how frustrating that can be. Let me check on your hotel reservation and I will get back to you momentarily.Thank you, Mason. I appreciate your help.Thank you for your patience, Sarah. I was able to find your reservation at the Westin Hotel for January 20th. It seems that there was a system error that caused your reservation to not show up in your account. I apologize for the inconvenience and frustration this may have caused.Oh, I see. Thank you for letting me know, Mason. Is there anything else I can do to make sure this doesn't happen again in the future?At this point in time, I recommend contacting us if you experience any issues with your bookings. We will be happy to assist you in any way we can. Is there anything else I can help you with?No, that's all for now. Thank you so much for your help, Mason. I appreciate it.You're welcome, Sarah. Have a great trip!", - "Merged_content_user": "Hi Mason, my name is Sarah Davis and I'm calling because I have an issue with my travel plans. I recently booked a trip from New York City to Los Angeles and I'm having trouble finding my hotel reservation.Sure, the hotel is called the Westin and my reservation number is 12345678. The check-in date is January 20th.My flight is with Delta Airlines, flight number 123, departing from JFK on January 18th at 8:00 AM.Thank you, Mason. I appreciate your help.Oh, I see. Thank you for letting me know, Mason. Is there anything else I can do to make sure this doesn't happen again in the future?No, that's all for now. Thank you so much for your help, Mason. I appreciate it.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Mason, how may I assist you today?I'm sorry to hear that Sarah. Can you please provide me with your hotel name and reservation number?Thank you for that information, Sarah. I'm going to look into this for you. While I do that, can you please confirm your departure date and time and airline information?Thank you, Sarah. I'm sorry to hear about the inconvenience you're experiencing and I understand how frustrating that can be. Let me check on your hotel reservation and I will get back to you momentarily.Thank you for your patience, Sarah. I was able to find your reservation at the Westin Hotel for January 20th. It seems that there was a system error that caused your reservation to not show up in your account. I apologize for the inconvenience and frustration this may have caused.At this point in time, I recommend contacting us if you experience any issues with your bookings. We will be happy to assist you in any way we can. Is there anything else I can help you with?You're welcome, Sarah. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Mason, how may I assist you today?\nCustomer: Hi Mason, my name is Sarah Davis and I'm calling because I have an issue with my travel plans. I recently booked a trip from New York City to Los Angeles and I'm having trouble finding my hotel reservation.\nAgent: I'm sorry to hear that Sarah. Can you please provide me with your hotel name and reservation number?\nCustomer: Sure, the hotel is called the Westin and my reservation number is 12345678. The check-in date is January 20th.\nAgent: Thank you for that information, Sarah. I'm going to look into this for you. While I do that, can you please confirm your departure date and time and airline information?\nCustomer: My flight is with Delta Airlines, flight number 123, departing from JFK on January 18th at 8:00 AM.\nAgent: Thank you, Sarah. I'm sorry to hear about the inconvenience you're experiencing and I understand how frustrating that can be. Let me check on your hotel reservation and I will get back to you momentarily.\nCustomer: Thank you, Mason. I appreciate your help.\nAgent: Thank you for your patience, Sarah. I was able to find your reservation at the Westin Hotel for January 20th. It seems that there was a system error that caused your reservation to not show up in your account. I apologize for the inconvenience and frustration this may have caused.\nCustomer: Oh, I see. Thank you for letting me know, Mason. Is there anything else I can do to make sure this doesn't happen again in the future?\nAgent: At this point in time, I recommend contacting us if you experience any issues with your bookings. We will be happy to assist you in any way we can. Is there anything else I can help you with?\nCustomer: No, that's all for now. Thank you so much for your help, Mason. I appreciate it.\nAgent: You're welcome, Sarah. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240526005602.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240526005602.json deleted file mode 100644 index 4c280277..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240526005602.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Zoe Lewis", - "AgentId": "G6HD7J", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-170-6163", - "Conversation": { - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Messages": [ - { - "Id": "a53d01c9-dc3b-4ac9-9f85-cdac1fecde50", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T00:56:13.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Thank you for calling the travel agency, my name is Zoe. How can I assist you today?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fe5e541e-f175-4e22-afa8-c4912e37dd89", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-26T00:57:39.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Hi Zoe, my name is John Smith. I need some help with my travel plans. I'm planning a trip from New York City to Los Angeles, but I'm having trouble making a decision.", - "UserId": "999-170-6163", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4671c24b-b392-4058-8e12-af1198bd2c18", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T00:59:27.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Sure thing, John. I'd be happy to help you. What's the purpose of your trip?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7e312a43-e5da-40e3-961f-702b0479ea66", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-26T01:00:55.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "It's a business trip, but I'll have some free time in between meetings.", - "UserId": "999-170-6163", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4a722535-6efd-4783-bd2c-f14c071d60a1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T01:02:42.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Great. Let's start by looking at some flight options. Do you have any preferences for date and time of departure?", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f9fd1a53-0401-43b1-b936-1dbda1738200", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-26T01:03:05.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Not really, I'm flexible.", - "UserId": "999-170-6163", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2f87d181-8c11-4db1-a1ed-34630973065f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T01:03:51.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Okay, I'm seeing a few options for non-stop flights from JFK to LAX. One is with American Airlines, flight number AA123, departing on March 15th at 8:00am. Another option is with Delta Airlines, flight number DL456, departing on the same day at 9:30am.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3553fd5f-cc24-4436-9615-9c0b42b8e5a0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-26T01:03:55.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "That sounds good. What about hotels? Do you have any recommendations?", - "UserId": "999-170-6163", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "712af824-e5b3-40ef-b8ab-a2af87be0ea8", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T01:05:28.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "Sure thing. The Hilton Los Angeles Airport is a great option for its convenient location and amenities. I can make a reservation for you if you like. The check-in date would be March 15th and the reservation number is XYZ123.", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e9a84960-1d87-4ce5-9a1a-5ab6ba28e491", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-26T01:05:42.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "That sounds good too. Thank you for your help, Zoe. I'll take these options into consideration.", - "UserId": "999-170-6163", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a765e01f-5e6c-44be-a451-e4379d626ca3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-26T01:06:23.8279479-05:00", - "ConversationId": "364bb545-2442-4e57-b2c1-69637688624e", - "Value": "You're welcome, John. If you have any other questions or would like to book any of these options, just give me a call back. Have a great day!", - "UserId": "G6HD7J", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-26T00:56:02.8279479-05:00", - "EndTime": "2024-05-26T01:06:23.8279479-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Zoe. How can I assist you today?Hi Zoe, my name is John Smith. I need some help with my travel plans. I'm planning a trip from New York City to Los Angeles, but I'm having trouble making a decision.Sure thing, John. I'd be happy to help you. What's the purpose of your trip?It's a business trip, but I'll have some free time in between meetings.Great. Let's start by looking at some flight options. Do you have any preferences for date and time of departure?Not really, I'm flexible.Okay, I'm seeing a few options for non-stop flights from JFK to LAX. One is with American Airlines, flight number AA123, departing on March 15th at 8:00am. Another option is with Delta Airlines, flight number DL456, departing on the same day at 9:30am.That sounds good. What about hotels? Do you have any recommendations?Sure thing. The Hilton Los Angeles Airport is a great option for its convenient location and amenities. I can make a reservation for you if you like. The check-in date would be March 15th and the reservation number is XYZ123.That sounds good too. Thank you for your help, Zoe. I'll take these options into consideration.You're welcome, John. If you have any other questions or would like to book any of these options, just give me a call back. Have a great day!", - "Merged_content_user": "Hi Zoe, my name is John Smith. I need some help with my travel plans. I'm planning a trip from New York City to Los Angeles, but I'm having trouble making a decision.It's a business trip, but I'll have some free time in between meetings.Not really, I'm flexible.That sounds good. What about hotels? Do you have any recommendations?That sounds good too. Thank you for your help, Zoe. I'll take these options into consideration.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Zoe. How can I assist you today?Sure thing, John. I'd be happy to help you. What's the purpose of your trip?Great. Let's start by looking at some flight options. Do you have any preferences for date and time of departure?Okay, I'm seeing a few options for non-stop flights from JFK to LAX. One is with American Airlines, flight number AA123, departing on March 15th at 8:00am. Another option is with Delta Airlines, flight number DL456, departing on the same day at 9:30am.Sure thing. The Hilton Los Angeles Airport is a great option for its convenient location and amenities. I can make a reservation for you if you like. The check-in date would be March 15th and the reservation number is XYZ123.You're welcome, John. If you have any other questions or would like to book any of these options, just give me a call back. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Zoe. How can I assist you today?\nCustomer: Hi Zoe, my name is John Smith. I need some help with my travel plans. I'm planning a trip from New York City to Los Angeles, but I'm having trouble making a decision.\nAgent: Sure thing, John. I'd be happy to help you. What's the purpose of your trip?\nCustomer: It's a business trip, but I'll have some free time in between meetings.\nAgent: Great. Let's start by looking at some flight options. Do you have any preferences for date and time of departure?\nCustomer: Not really, I'm flexible.\nAgent: Okay, I'm seeing a few options for non-stop flights from JFK to LAX. One is with American Airlines, flight number AA123, departing on March 15th at 8:00am. Another option is with Delta Airlines, flight number DL456, departing on the same day at 9:30am.\nCustomer: That sounds good. What about hotels? Do you have any recommendations?\nAgent: Sure thing. The Hilton Los Angeles Airport is a great option for its convenient location and amenities. I can make a reservation for you if you like. The check-in date would be March 15th and the reservation number is XYZ123.\nCustomer: That sounds good too. Thank you for your help, Zoe. I'll take these options into consideration.\nAgent: You're welcome, John. If you have any other questions or would like to book any of these options, just give me a call back. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240602045503.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240602045503.json deleted file mode 100644 index bf81f839..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240602045503.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-406-9740", - "Conversation": { - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Messages": [ - { - "Id": "1fbd1188-fd8a-4027-a27d-35ab58d132bf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T04:56:52.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Thank you for calling the travel agency, my name is Liam Johnson. How can I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "14c9169b-b55c-4a8d-a9a7-86954a5b5276", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T04:58:46.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Hi Liam, my name is Rachel Brown and I'm having some issues with my travel plans. I recently booked a trip to Los Angeles from New York City and I need some assistance with my bookings.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3812f015-27e7-4266-bc8a-86ac8b5d7a7d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:00:30.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Hi Rachel, I'm sorry to hear that you're having some issues. Can you please tell me more about the problem you're facing?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5a941390-a922-400c-9cbf-e1977bf5b9ec", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T05:01:36.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Yes Liam, I had to cancel my flight due to some personal issues but I didn't get any refund for the same.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0cafd5ca-a2da-4f6a-b1cb-c94754750fe0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:03:24.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "I completely understand why you would be frustrated with that Rachel. Can you please provide me with your reservation number and the date you made the reservation?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f61ef22e-684f-4102-a82a-571d3ce94146", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T05:04:52.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "My reservation number is XYZ123 and I made the reservation on December 20th, 2021.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2078b4ba-9f8b-4ea8-8e25-2466d2b6b639", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:05:48.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Thank you for providing that information Rachel. I will look into this for you. Can you please hold while I check with the airline?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b2c54469-b1bd-49c3-9732-d7a69bdc6d69", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T05:07:23.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Sure, thank you very much Liam.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "375a420f-4bb6-48c7-8ca0-bbb733815b33", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:08:25.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Thank you for holding Rachel. I spoke with the airline and unfortunately, they do not offer a refund for your canceled flight. However, they have offered a credit for the full amount that you can use for future travel bookings. Would you like me to proceed with that?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "deed100e-116e-4f8a-90ff-be4246dc11d8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T05:09:51.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "Yes please Liam, I appreciate your help with this.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d5d29e84-c1b0-4205-beb5-8c9c2ecfb07c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:11:39.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "No problem, Rachel. I have processed the credit and you should receive an email shortly confirming that. Do you have any other issues that I can help you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7a2b3a9c-18bf-4310-a5cd-5d5688a96e60", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-02T05:12:14.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "No that's it for now Liam. Thank you again for your help.", - "UserId": "999-406-9740", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "04ff72b6-3bcf-4218-8e37-f5d2a97cb369", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-02T05:13:16.6406244-05:00", - "ConversationId": "822cddc9-b8b9-41ad-984b-d15a240598a9", - "Value": "You're welcome Rachel. Don't hesitate to contact us again if you need any further assistance. Have a great day!", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-02T04:55:03.6406244-05:00", - "EndTime": "2024-06-02T05:13:16.6406244-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Liam Johnson. How can I assist you today?Hi Liam, my name is Rachel Brown and I'm having some issues with my travel plans. I recently booked a trip to Los Angeles from New York City and I need some assistance with my bookings.Hi Rachel, I'm sorry to hear that you're having some issues. Can you please tell me more about the problem you're facing?Yes Liam, I had to cancel my flight due to some personal issues but I didn't get any refund for the same.I completely understand why you would be frustrated with that Rachel. Can you please provide me with your reservation number and the date you made the reservation?My reservation number is XYZ123 and I made the reservation on December 20th, 2021.Thank you for providing that information Rachel. I will look into this for you. Can you please hold while I check with the airline?Sure, thank you very much Liam.Thank you for holding Rachel. I spoke with the airline and unfortunately, they do not offer a refund for your canceled flight. However, they have offered a credit for the full amount that you can use for future travel bookings. Would you like me to proceed with that?Yes please Liam, I appreciate your help with this.No problem, Rachel. I have processed the credit and you should receive an email shortly confirming that. Do you have any other issues that I can help you with?No that's it for now Liam. Thank you again for your help.You're welcome Rachel. Don't hesitate to contact us again if you need any further assistance. Have a great day!", - "Merged_content_user": "Hi Liam, my name is Rachel Brown and I'm having some issues with my travel plans. I recently booked a trip to Los Angeles from New York City and I need some assistance with my bookings.Yes Liam, I had to cancel my flight due to some personal issues but I didn't get any refund for the same.My reservation number is XYZ123 and I made the reservation on December 20th, 2021.Sure, thank you very much Liam.Yes please Liam, I appreciate your help with this.No that's it for now Liam. Thank you again for your help.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Liam Johnson. How can I assist you today?Hi Rachel, I'm sorry to hear that you're having some issues. Can you please tell me more about the problem you're facing?I completely understand why you would be frustrated with that Rachel. Can you please provide me with your reservation number and the date you made the reservation?Thank you for providing that information Rachel. I will look into this for you. Can you please hold while I check with the airline?Thank you for holding Rachel. I spoke with the airline and unfortunately, they do not offer a refund for your canceled flight. However, they have offered a credit for the full amount that you can use for future travel bookings. Would you like me to proceed with that?No problem, Rachel. I have processed the credit and you should receive an email shortly confirming that. Do you have any other issues that I can help you with?You're welcome Rachel. Don't hesitate to contact us again if you need any further assistance. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Liam Johnson. How can I assist you today?\nCustomer: Hi Liam, my name is Rachel Brown and I'm having some issues with my travel plans. I recently booked a trip to Los Angeles from New York City and I need some assistance with my bookings.\nAgent: Hi Rachel, I'm sorry to hear that you're having some issues. Can you please tell me more about the problem you're facing?\nCustomer: Yes Liam, I had to cancel my flight due to some personal issues but I didn't get any refund for the same.\nAgent: I completely understand why you would be frustrated with that Rachel. Can you please provide me with your reservation number and the date you made the reservation?\nCustomer: My reservation number is XYZ123 and I made the reservation on December 20th, 2021.\nAgent: Thank you for providing that information Rachel. I will look into this for you. Can you please hold while I check with the airline?\nCustomer: Sure, thank you very much Liam.\nAgent: Thank you for holding Rachel. I spoke with the airline and unfortunately, they do not offer a refund for your canceled flight. However, they have offered a credit for the full amount that you can use for future travel bookings. Would you like me to proceed with that?\nCustomer: Yes please Liam, I appreciate your help with this.\nAgent: No problem, Rachel. I have processed the credit and you should receive an email shortly confirming that. Do you have any other issues that I can help you with?\nCustomer: No that's it for now Liam. Thank you again for your help.\nAgent: You're welcome Rachel. Don't hesitate to contact us again if you need any further assistance. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240615145437.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240615145437.json deleted file mode 100644 index e921551c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transaction_20240615145437.json +++ /dev/null @@ -1,304 +0,0 @@ -{ - "AgentName": "Ethan James", - "AgentId": "MVWR6H", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-311-8472", - "Conversation": { - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Messages": [ - { - "Id": "2b672d9a-aee4-460b-b2e3-c61cec49cfc3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T14:55:56.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Thank you for calling the travel agency, this is Ethan James speaking. How may I assist you today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b1a849d2-1838-46ac-b867-fce75e50eb32", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T14:56:40.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Hi Ethan, my name is Rachel Smith and I'm calling because I have some issues with my travel plans. I was supposed to fly from New York to Paris for a business trip next week, but I need to make some changes to my reservations.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "224ab5c0-281f-4cfa-99c3-452fc45b7784", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T14:57:10.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "I'm sorry to hear that, Rachel. Can you please give me more details about your travel plans and what changes you would like to make?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "674a5a0b-ce5b-4365-9ff0-83291e23a0df", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T14:58:30.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Sure thing, my flight is with Air France and the flight number is AF123. My departure date is May 10th at 11am from JFK and my return date is May 17th at 3pm from CDG. I also have a hotel reservation at the Marriott Hotel in Paris with reservation number ABC123, for the same dates.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f474fb92-e059-45b8-b729-27f49e322367", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:00:07.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Thank you for those details, Rachel. What changes would you like to make to your reservations?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ba2287d6-bafd-40ad-8bd0-34395403bc15", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:01:14.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Well, unfortunately my business trip got postponed, so I need to change my departure date to May 17th and my return date to May 24th. Also, I would like to upgrade my hotel room to a suite if possible.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "169621b3-a0de-4219-a951-3f9a1c551323", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:02:07.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "I see, Rachel. Let me check the availability and pricing for the new dates and for the suite upgrade. Please hold on for a moment while I look that up.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "69be5048-e511-4137-bb6b-194f14d311cb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:03:42.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Sure, no problem.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e5c2fb8-c8e1-4ab2-9da9-792103198b6a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:04:54.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Thank you for waiting, Rachel. I was able to find availability for the new dates and for the suite upgrade. However, the suite upgrade would cost an additional $500 per night. Are you still interested in upgrading?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bccb833f-da4d-4e8f-bc1e-25329ae9f382", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:05:53.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Wow, that's quite expensive. Can you check if there are any other options that are more affordable?", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e52133f-6400-4694-8ac9-4d05f562b38b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:06:11.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Of course, Rachel. Let me see what I can find. Please hold on for another moment.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b658e5d1-d844-4385-9365-87bcf821c698", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:06:25.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Alright, thank you.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ecabbb67-f903-4661-8cb6-618563b6fb27", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:07:40.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "I'm sorry to inform you, Rachel, that we do not have any other suite options available for your dates. However, we do have other room upgrades available that are more affordable. Would you like me to go over those options with you?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b584b1b9-8c6f-4390-919f-9e43e68a5892", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:09:02.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Yes, please. Can you tell me more about the other upgrade options?", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "362cb621-1ade-4f63-9a5e-82dac5e42749", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:09:53.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Certainly, Rachel. We have a deluxe room option available for an additional $200 per night, which includes a larger room and a better view. We also have a premium room option available for an additional $350 per night, which includes a larger room, a better view, and additional amenities such as a minibar and bathrobes.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "80f9902f-0b11-4b4d-a307-4b1ab1b6720a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:10:15.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "I see. That's better than the suite option. I'll take the premium room upgrade, please.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "de60b8ae-20db-42e4-973e-d2daa52ab028", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:11:52.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "Great, Rachel. I have made the necessary changes to your reservations, including the new departure and return dates and the premium room upgrade. Is there anything else I can assist you with?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "63f6b04c-47e1-4b6f-b5d8-43685ec0b9db", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-15T15:13:31.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "No, that's all I needed. Thank you so much for your help, Ethan.", - "UserId": "999-311-8472", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3c49a4d-42bd-4a30-85ae-2baa0092e8b6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-15T15:14:45.4017389-05:00", - "ConversationId": "5226d9b6-5ada-449c-bc4e-e1ae95893289", - "Value": "You're welcome, Rachel. I'm glad I could assist you. Have a great trip!", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-15T14:54:37.4017389-05:00", - "EndTime": "2024-06-15T15:14:45.4017389-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Ethan James speaking. How may I assist you today?Hi Ethan, my name is Rachel Smith and I'm calling because I have some issues with my travel plans. I was supposed to fly from New York to Paris for a business trip next week, but I need to make some changes to my reservations.I'm sorry to hear that, Rachel. Can you please give me more details about your travel plans and what changes you would like to make?Sure thing, my flight is with Air France and the flight number is AF123. My departure date is May 10th at 11am from JFK and my return date is May 17th at 3pm from CDG. I also have a hotel reservation at the Marriott Hotel in Paris with reservation number ABC123, for the same dates.Thank you for those details, Rachel. What changes would you like to make to your reservations?Well, unfortunately my business trip got postponed, so I need to change my departure date to May 17th and my return date to May 24th. Also, I would like to upgrade my hotel room to a suite if possible.I see, Rachel. Let me check the availability and pricing for the new dates and for the suite upgrade. Please hold on for a moment while I look that up.Sure, no problem.Thank you for waiting, Rachel. I was able to find availability for the new dates and for the suite upgrade. However, the suite upgrade would cost an additional $500 per night. Are you still interested in upgrading?Wow, that's quite expensive. Can you check if there are any other options that are more affordable?Of course, Rachel. Let me see what I can find. Please hold on for another moment.Alright, thank you.I'm sorry to inform you, Rachel, that we do not have any other suite options available for your dates. However, we do have other room upgrades available that are more affordable. Would you like me to go over those options with you?Yes, please. Can you tell me more about the other upgrade options?Certainly, Rachel. We have a deluxe room option available for an additional $200 per night, which includes a larger room and a better view. We also have a premium room option available for an additional $350 per night, which includes a larger room, a better view, and additional amenities such as a minibar and bathrobes.I see. That's better than the suite option. I'll take the premium room upgrade, please.Great, Rachel. I have made the necessary changes to your reservations, including the new departure and return dates and the premium room upgrade. Is there anything else I can assist you with?No, that's all I needed. Thank you so much for your help, Ethan.You're welcome, Rachel. I'm glad I could assist you. Have a great trip!", - "Merged_content_user": "Hi Ethan, my name is Rachel Smith and I'm calling because I have some issues with my travel plans. I was supposed to fly from New York to Paris for a business trip next week, but I need to make some changes to my reservations.Sure thing, my flight is with Air France and the flight number is AF123. My departure date is May 10th at 11am from JFK and my return date is May 17th at 3pm from CDG. I also have a hotel reservation at the Marriott Hotel in Paris with reservation number ABC123, for the same dates.Well, unfortunately my business trip got postponed, so I need to change my departure date to May 17th and my return date to May 24th. Also, I would like to upgrade my hotel room to a suite if possible.Sure, no problem.Wow, that's quite expensive. Can you check if there are any other options that are more affordable?Alright, thank you.Yes, please. Can you tell me more about the other upgrade options?I see. That's better than the suite option. I'll take the premium room upgrade, please.No, that's all I needed. Thank you so much for your help, Ethan.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Ethan James speaking. How may I assist you today?I'm sorry to hear that, Rachel. Can you please give me more details about your travel plans and what changes you would like to make?Thank you for those details, Rachel. What changes would you like to make to your reservations?I see, Rachel. Let me check the availability and pricing for the new dates and for the suite upgrade. Please hold on for a moment while I look that up.Thank you for waiting, Rachel. I was able to find availability for the new dates and for the suite upgrade. However, the suite upgrade would cost an additional $500 per night. Are you still interested in upgrading?Of course, Rachel. Let me see what I can find. Please hold on for another moment.I'm sorry to inform you, Rachel, that we do not have any other suite options available for your dates. However, we do have other room upgrades available that are more affordable. Would you like me to go over those options with you?Certainly, Rachel. We have a deluxe room option available for an additional $200 per night, which includes a larger room and a better view. We also have a premium room option available for an additional $350 per night, which includes a larger room, a better view, and additional amenities such as a minibar and bathrobes.Great, Rachel. I have made the necessary changes to your reservations, including the new departure and return dates and the premium room upgrade. Is there anything else I can assist you with?You're welcome, Rachel. I'm glad I could assist you. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Ethan James speaking. How may I assist you today?\nCustomer: Hi Ethan, my name is Rachel Smith and I'm calling because I have some issues with my travel plans. I was supposed to fly from New York to Paris for a business trip next week, but I need to make some changes to my reservations.\nAgent: I'm sorry to hear that, Rachel. Can you please give me more details about your travel plans and what changes you would like to make?\nCustomer: Sure thing, my flight is with Air France and the flight number is AF123. My departure date is May 10th at 11am from JFK and my return date is May 17th at 3pm from CDG. I also have a hotel reservation at the Marriott Hotel in Paris with reservation number ABC123, for the same dates.\nAgent: Thank you for those details, Rachel. What changes would you like to make to your reservations?\nCustomer: Well, unfortunately my business trip got postponed, so I need to change my departure date to May 17th and my return date to May 24th. Also, I would like to upgrade my hotel room to a suite if possible.\nAgent: I see, Rachel. Let me check the availability and pricing for the new dates and for the suite upgrade. Please hold on for a moment while I look that up.\nCustomer: Sure, no problem.\nAgent: Thank you for waiting, Rachel. I was able to find availability for the new dates and for the suite upgrade. However, the suite upgrade would cost an additional $500 per night. Are you still interested in upgrading?\nCustomer: Wow, that's quite expensive. Can you check if there are any other options that are more affordable?\nAgent: Of course, Rachel. Let me see what I can find. Please hold on for another moment.\nCustomer: Alright, thank you.\nAgent: I'm sorry to inform you, Rachel, that we do not have any other suite options available for your dates. However, we do have other room upgrades available that are more affordable. Would you like me to go over those options with you?\nCustomer: Yes, please. Can you tell me more about the other upgrade options?\nAgent: Certainly, Rachel. We have a deluxe room option available for an additional $200 per night, which includes a larger room and a better view. We also have a premium room option available for an additional $350 per night, which includes a larger room, a better view, and additional amenities such as a minibar and bathrobes.\nCustomer: I see. That's better than the suite option. I'll take the premium room upgrade, please.\nAgent: Great, Rachel. I have made the necessary changes to your reservations, including the new departure and return dates and the premium room upgrade. Is there anything else I can assist you with?\nCustomer: No, that's all I needed. Thank you so much for your help, Ethan.\nAgent: You're welcome, Rachel. I'm glad I could assist you. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240316000835.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240316000835.json deleted file mode 100644 index 75f02cca..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240316000835.json +++ /dev/null @@ -1,199 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-894-2921", - "Conversation": { - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Messages": [ - { - "Id": "f30deddd-7e60-44f2-bfca-f7f6b1d5e073", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:08:53.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Good morning! This is Lucas from the travel agency. How may I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1cde16d2-31aa-4c97-b098-3acfd9bcba20", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-16T00:09:01.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Hi Lucas, my name is John Smith and I have a question about my upcoming trip. I booked a flight and hotel with your agency and my trip is in two weeks. However, something came up and I need to change my travel dates. Can you help me with that?", - "UserId": "999-894-2921", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4cb3817-913b-4a7d-94be-6d5cee0b098a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:09:20.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Of course, John. I'll be happy to assist you with that. Can you please provide me with your booking information, such as the airline, flight number, hotel name and reservation number?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b030cef7-92d2-4f60-bb77-f48aeaa750db", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-16T00:10:13.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Sure, my airline is Delta, flight number is DL123, my hotel is the Marriott in Chicago and my reservation number is 123456789. My original travel dates were from March 28th to April 3rd. I need to change them to April 12th to April 18th.", - "UserId": "999-894-2921", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bdb341b3-ce9f-4af7-b94b-2f6fc2f44d12", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:10:22.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Thank you for providing me with that information, John. Let me check our system to see what options we have available for you.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9067670e-2db5-4852-a799-54b17245ad89", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:11:06.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Alright, I can see that the Delta flight you booked has availability for your desired travel dates. Unfortunately, the Marriott in Chicago is fully booked during those dates. Would you like me to search for alternative accommodations for you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "77476c1f-01c2-4007-a2d7-9438ee370c53", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-16T00:11:58.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Yes, please. I need to find another hotel in Chicago preferably in the downtown area. Can you recommend something similar to the Marriott?", - "UserId": "999-894-2921", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5eba405b-2add-45f6-a0e9-43b3e084a579", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:12:21.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "Sure thing, John. Let me search our system for available options. How about the Hilton Chicago Downtown? It's a similar price range and located in the heart of the city. Would you like to book this hotel or would you prefer to keep searching?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4726071f-52ab-4687-ab63-e58a541f90b9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-16T00:12:44.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "That sounds great. Let's book the Hilton. Thank you for your help, Lucas. I really appreciate it.", - "UserId": "999-894-2921", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a3916654-ba9a-42f9-8cd9-ad11c8aa3839", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:13:37.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "No problem, John. I'm glad I could find an alternative hotel for you. Your new travel dates are now April 12th to April 18th and your airline reservation has been updated accordingly. Your new hotel reservation at the Hilton Chicago Downtown has also been confirmed. Is there anything else I can assist you with today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c058243-1c46-424f-9d42-6bfaccc35663", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-16T00:13:47.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "No, that's all. Thank you for your help, Lucas. You've been a great help.", - "UserId": "999-894-2921", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1f4eb5cc-1b3d-4dc5-a3ba-185c96218a99", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-16T00:14:10.4859149-05:00", - "ConversationId": "432f4961-5021-4c7a-a5de-ebb525e594b3", - "Value": "It was my pleasure, John. Enjoy your trip and have a great day!", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-16T00:08:35.4859149-05:00", - "EndTime": "2024-03-16T00:14:10.4859149-05:00", - "Merged_content": "Good morning! This is Lucas from the travel agency. How may I assist you today?Hi Lucas, my name is John Smith and I have a question about my upcoming trip. I booked a flight and hotel with your agency and my trip is in two weeks. However, something came up and I need to change my travel dates. Can you help me with that?Of course, John. I'll be happy to assist you with that. Can you please provide me with your booking information, such as the airline, flight number, hotel name and reservation number?Sure, my airline is Delta, flight number is DL123, my hotel is the Marriott in Chicago and my reservation number is 123456789. My original travel dates were from March 28th to April 3rd. I need to change them to April 12th to April 18th.Thank you for providing me with that information, John. Let me check our system to see what options we have available for you.Alright, I can see that the Delta flight you booked has availability for your desired travel dates. Unfortunately, the Marriott in Chicago is fully booked during those dates. Would you like me to search for alternative accommodations for you?Yes, please. I need to find another hotel in Chicago preferably in the downtown area. Can you recommend something similar to the Marriott?Sure thing, John. Let me search our system for available options. How about the Hilton Chicago Downtown? It's a similar price range and located in the heart of the city. Would you like to book this hotel or would you prefer to keep searching?That sounds great. Let's book the Hilton. Thank you for your help, Lucas. I really appreciate it.No problem, John. I'm glad I could find an alternative hotel for you. Your new travel dates are now April 12th to April 18th and your airline reservation has been updated accordingly. Your new hotel reservation at the Hilton Chicago Downtown has also been confirmed. Is there anything else I can assist you with today?No, that's all. Thank you for your help, Lucas. You've been a great help.It was my pleasure, John. Enjoy your trip and have a great day!", - "Merged_content_user": "Hi Lucas, my name is John Smith and I have a question about my upcoming trip. I booked a flight and hotel with your agency and my trip is in two weeks. However, something came up and I need to change my travel dates. Can you help me with that?Sure, my airline is Delta, flight number is DL123, my hotel is the Marriott in Chicago and my reservation number is 123456789. My original travel dates were from March 28th to April 3rd. I need to change them to April 12th to April 18th.Yes, please. I need to find another hotel in Chicago preferably in the downtown area. Can you recommend something similar to the Marriott?That sounds great. Let's book the Hilton. Thank you for your help, Lucas. I really appreciate it.No, that's all. Thank you for your help, Lucas. You've been a great help.", - "Merged_content_agent": "Good morning! This is Lucas from the travel agency. How may I assist you today?Of course, John. I'll be happy to assist you with that. Can you please provide me with your booking information, such as the airline, flight number, hotel name and reservation number?Thank you for providing me with that information, John. Let me check our system to see what options we have available for you.Alright, I can see that the Delta flight you booked has availability for your desired travel dates. Unfortunately, the Marriott in Chicago is fully booked during those dates. Would you like me to search for alternative accommodations for you?Sure thing, John. Let me search our system for available options. How about the Hilton Chicago Downtown? It's a similar price range and located in the heart of the city. Would you like to book this hotel or would you prefer to keep searching?No problem, John. I'm glad I could find an alternative hotel for you. Your new travel dates are now April 12th to April 18th and your airline reservation has been updated accordingly. Your new hotel reservation at the Hilton Chicago Downtown has also been confirmed. Is there anything else I can assist you with today?It was my pleasure, John. Enjoy your trip and have a great day!", - "Full_conversation": "Agent: Good morning! This is Lucas from the travel agency. How may I assist you today?\nCustomer: Hi Lucas, my name is John Smith and I have a question about my upcoming trip. I booked a flight and hotel with your agency and my trip is in two weeks. However, something came up and I need to change my travel dates. Can you help me with that?\nAgent: Of course, John. I'll be happy to assist you with that. Can you please provide me with your booking information, such as the airline, flight number, hotel name and reservation number?\nCustomer: Sure, my airline is Delta, flight number is DL123, my hotel is the Marriott in Chicago and my reservation number is 123456789. My original travel dates were from March 28th to April 3rd. I need to change them to April 12th to April 18th.\nAgent: Thank you for providing me with that information, John. Let me check our system to see what options we have available for you.\nAgent: Alright, I can see that the Delta flight you booked has availability for your desired travel dates. Unfortunately, the Marriott in Chicago is fully booked during those dates. Would you like me to search for alternative accommodations for you?\nCustomer: Yes, please. I need to find another hotel in Chicago preferably in the downtown area. Can you recommend something similar to the Marriott?\nAgent: Sure thing, John. Let me search our system for available options. How about the Hilton Chicago Downtown? It's a similar price range and located in the heart of the city. Would you like to book this hotel or would you prefer to keep searching?\nCustomer: That sounds great. Let's book the Hilton. Thank you for your help, Lucas. I really appreciate it.\nAgent: No problem, John. I'm glad I could find an alternative hotel for you. Your new travel dates are now April 12th to April 18th and your airline reservation has been updated accordingly. Your new hotel reservation at the Hilton Chicago Downtown has also been confirmed. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you for your help, Lucas. You've been a great help.\nAgent: It was my pleasure, John. Enjoy your trip and have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240322170935.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240322170935.json deleted file mode 100644 index a81f0d8e..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240322170935.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-620-8355", - "Conversation": { - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Messages": [ - { - "Id": "05f87c3c-609c-4776-8dc2-04e46a9bbde3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T17:10:34.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Thank you for calling our travel agency, my name is Liam Johnson. How may I assist you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a098c5ab-8bc3-4613-9205-b5665250c0bd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T17:11:09.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Hi Liam, my name is Sarah Brown and I am calling because I need some assistance with my upcoming trip. I'm supposed to be flying from New York to Los Angeles next week, but I need to make some changes to my flight and hotel reservations.", - "UserId": "999-620-8355", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "669969d0-3b6b-457d-8090-ff59d5eea8c0", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T17:11:38.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Of course Sarah, I'd be happy to help. Can you please provide me with your reservation and flight details?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3645020-9238-4a20-995a-de77cda43bc1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T17:12:15.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Sure, my flight is with Delta Airlines and my flight number is DL123, departing on March 10th at 2:00 PM from JFK to LAX. My hotel reservation is at the Ritz Carlton in Los Angeles and the reservation number is RC123456, check-in date is March 10th and check-out date is March 15th.", - "UserId": "999-620-8355", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5596f2eb-b046-46d4-8d48-480b9f5e30a1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T17:12:37.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Thank you Sarah, I have pulled up your reservation and flight details. What changes would you like to make to your flight and hotel reservations?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "885f18b0-dc5e-4f98-b367-7dcae298eb00", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T17:13:14.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "I need to change my flight to March 12th and my hotel reservation dates to match the new flight. Also, I would like to upgrade my hotel room if possible.", - "UserId": "999-620-8355", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a1b838bb-496b-4369-b48a-43710382d1e4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T17:14:11.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "I see. Let me check the availability and prices for the dates you requested and I will also look into any upgrade options. Please hold for a moment while I look into this for you.", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "09eb20ae-3fb3-4ca9-a028-00383da1825c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-22T17:14:51.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "Thank you for holding Sarah. I was able to make the changes to your flight and hotel reservations for March 12th to March 16th, and I also upgraded your hotel room. Your new reservation numbers are RC654321 for the hotel and DL456 for the flight. Is there anything else I can assist you with?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "87dbc58e-9447-41d7-ad83-271cc58a2d2c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-22T17:15:47.0316073-05:00", - "ConversationId": "25ffcd05-e0c5-4cbd-9237-70486deaa4b0", - "Value": "No, that's all. Thank you for your help Liam!", - "UserId": "999-620-8355", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-22T17:09:35.0316073-05:00", - "EndTime": "2024-03-22T17:15:47.0316073-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Liam Johnson. How may I assist you today?Hi Liam, my name is Sarah Brown and I am calling because I need some assistance with my upcoming trip. I'm supposed to be flying from New York to Los Angeles next week, but I need to make some changes to my flight and hotel reservations.Of course Sarah, I'd be happy to help. Can you please provide me with your reservation and flight details?Sure, my flight is with Delta Airlines and my flight number is DL123, departing on March 10th at 2:00 PM from JFK to LAX. My hotel reservation is at the Ritz Carlton in Los Angeles and the reservation number is RC123456, check-in date is March 10th and check-out date is March 15th.Thank you Sarah, I have pulled up your reservation and flight details. What changes would you like to make to your flight and hotel reservations?I need to change my flight to March 12th and my hotel reservation dates to match the new flight. Also, I would like to upgrade my hotel room if possible.I see. Let me check the availability and prices for the dates you requested and I will also look into any upgrade options. Please hold for a moment while I look into this for you.Thank you for holding Sarah. I was able to make the changes to your flight and hotel reservations for March 12th to March 16th, and I also upgraded your hotel room. Your new reservation numbers are RC654321 for the hotel and DL456 for the flight. Is there anything else I can assist you with?No, that's all. Thank you for your help Liam!", - "Merged_content_user": "Hi Liam, my name is Sarah Brown and I am calling because I need some assistance with my upcoming trip. I'm supposed to be flying from New York to Los Angeles next week, but I need to make some changes to my flight and hotel reservations.Sure, my flight is with Delta Airlines and my flight number is DL123, departing on March 10th at 2:00 PM from JFK to LAX. My hotel reservation is at the Ritz Carlton in Los Angeles and the reservation number is RC123456, check-in date is March 10th and check-out date is March 15th.I need to change my flight to March 12th and my hotel reservation dates to match the new flight. Also, I would like to upgrade my hotel room if possible.No, that's all. Thank you for your help Liam!", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Liam Johnson. How may I assist you today?Of course Sarah, I'd be happy to help. Can you please provide me with your reservation and flight details?Thank you Sarah, I have pulled up your reservation and flight details. What changes would you like to make to your flight and hotel reservations?I see. Let me check the availability and prices for the dates you requested and I will also look into any upgrade options. Please hold for a moment while I look into this for you.Thank you for holding Sarah. I was able to make the changes to your flight and hotel reservations for March 12th to March 16th, and I also upgraded your hotel room. Your new reservation numbers are RC654321 for the hotel and DL456 for the flight. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Liam Johnson. How may I assist you today?\nCustomer: Hi Liam, my name is Sarah Brown and I am calling because I need some assistance with my upcoming trip. I'm supposed to be flying from New York to Los Angeles next week, but I need to make some changes to my flight and hotel reservations.\nAgent: Of course Sarah, I'd be happy to help. Can you please provide me with your reservation and flight details?\nCustomer: Sure, my flight is with Delta Airlines and my flight number is DL123, departing on March 10th at 2:00 PM from JFK to LAX. My hotel reservation is at the Ritz Carlton in Los Angeles and the reservation number is RC123456, check-in date is March 10th and check-out date is March 15th.\nAgent: Thank you Sarah, I have pulled up your reservation and flight details. What changes would you like to make to your flight and hotel reservations?\nCustomer: I need to change my flight to March 12th and my hotel reservation dates to match the new flight. Also, I would like to upgrade my hotel room if possible.\nAgent: I see. Let me check the availability and prices for the dates you requested and I will also look into any upgrade options. Please hold for a moment while I look into this for you.\nAgent: Thank you for holding Sarah. I was able to make the changes to your flight and hotel reservations for March 12th to March 16th, and I also upgraded your hotel room. Your new reservation numbers are RC654321 for the hotel and DL456 for the flight. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help Liam!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240323100920.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240323100920.json deleted file mode 100644 index 102ded1d..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240323100920.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-293-9559", - "Conversation": { - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Messages": [ - { - "Id": "8a8cd8fa-7e42-4a95-a032-284cfb59d094", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:09:54.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Thank you for contacting World Travel Agency, my name is Nathan Walker. How may I assist you today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5db518aa-93ab-4d10-8104-a29275b0ccd9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:10:16.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Hi Nathan, my name is Sarah Williams. I have a trip planned from New York City to Miami next week and I'm having trouble making some decisions about my itinerary.", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "de37cff7-e701-4663-8ef0-18595c702222", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:10:48.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "I'm here to help you with that, Sarah. What decisions are you having trouble with?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4617a91e-c68a-49ad-a717-cf6cc7fab1cb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:11:14.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Well, I'm not sure which hotel to choose. I've found a few options that look good, but I can't decide which one to book. Can you give me some recommendations?", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d1c548e5-9340-460d-a0b9-cfbc36bee567", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:11:40.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Absolutely! Can you please tell me the name of the hotels you're considering and the dates of your stay in Miami?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "662fcda3-97aa-4835-b857-9461571cb14e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:12:11.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Sure, the first hotel is The Ritz Carlton and the second hotel is The Fontainebleau. I will be staying in Miami from June 1st-5th.", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7f917a66-78c6-4921-b3af-82adf71b5187", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:13:01.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Great choices, Sarah. The Ritz Carlton is known for its luxury accommodations and excellent service. On the other hand, The Fontainebleau is a modern hotel with a great beach club and nightlife. Would you prefer a more luxurious experience or something more modern?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2478607a-d8f5-4d20-939e-3eefd6b4c55c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:13:38.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Hmm, that's a tough one. Can you give me some more information on both hotels? Maybe some pros and cons?", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cba19a1d-dc50-40f0-897a-b5d09d8e65f3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:14:35.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Sure thing. The Ritz Carlton has spacious rooms and a stunning oceanfront location, but it's also more expensive than The Fontainebleau. On the other hand, The Fontainebleau has more amenities and activities, but it can also be more crowded due to its popularity.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c2c6f12f-a690-47d5-a0de-14ce3b98ec1a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:15:15.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Thank you for the information, Nathan. I think I've made my decision. I would like to book a room at The Fontainebleau please.", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fcf18b3e-b14c-4b80-944d-3b289fbb9f67", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:15:51.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Great choice, Sarah! I can definitely assist you with that booking. Can you please provide me with your reservation number and payment information?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c6e90e06-9336-41a4-9f1a-92f06e122f0f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:16:37.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Yes, my reservation number is FNB12345 and I would like to pay with my Visa card ending in 1234.", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "95b73a0a-c2e7-4849-90ad-95076c2d131c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:17:13.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "Thank you for providing that information, Sarah. Your booking is now complete and you will receive a confirmation email shortly with all the details. Is there anything else I can assist you with today?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "37a42e50-649a-43fb-8726-931a970ea1b1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T10:17:17.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "No, that's all. Thank you so much for your help, Nathan! You've been great.", - "UserId": "999-293-9559", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d6089aee-2d5f-45c6-b2b9-7ffdb5f4bf7c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T10:17:37.875458-05:00", - "ConversationId": "861778b7-9b49-4bc8-9c32-6f851853a375", - "Value": "You're welcome, Sarah! Enjoy your stay in Miami and let us know if you need anything else in the future.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-23T10:09:20.875458-05:00", - "EndTime": "2024-03-23T10:17:37.875458-05:00", - "Merged_content": "Thank you for contacting World Travel Agency, my name is Nathan Walker. How may I assist you today?Hi Nathan, my name is Sarah Williams. I have a trip planned from New York City to Miami next week and I'm having trouble making some decisions about my itinerary.I'm here to help you with that, Sarah. What decisions are you having trouble with?Well, I'm not sure which hotel to choose. I've found a few options that look good, but I can't decide which one to book. Can you give me some recommendations?Absolutely! Can you please tell me the name of the hotels you're considering and the dates of your stay in Miami?Sure, the first hotel is The Ritz Carlton and the second hotel is The Fontainebleau. I will be staying in Miami from June 1st-5th.Great choices, Sarah. The Ritz Carlton is known for its luxury accommodations and excellent service. On the other hand, The Fontainebleau is a modern hotel with a great beach club and nightlife. Would you prefer a more luxurious experience or something more modern?Hmm, that's a tough one. Can you give me some more information on both hotels? Maybe some pros and cons?Sure thing. The Ritz Carlton has spacious rooms and a stunning oceanfront location, but it's also more expensive than The Fontainebleau. On the other hand, The Fontainebleau has more amenities and activities, but it can also be more crowded due to its popularity.Thank you for the information, Nathan. I think I've made my decision. I would like to book a room at The Fontainebleau please.Great choice, Sarah! I can definitely assist you with that booking. Can you please provide me with your reservation number and payment information?Yes, my reservation number is FNB12345 and I would like to pay with my Visa card ending in 1234.Thank you for providing that information, Sarah. Your booking is now complete and you will receive a confirmation email shortly with all the details. Is there anything else I can assist you with today?No, that's all. Thank you so much for your help, Nathan! You've been great.You're welcome, Sarah! Enjoy your stay in Miami and let us know if you need anything else in the future.", - "Merged_content_user": "Hi Nathan, my name is Sarah Williams. I have a trip planned from New York City to Miami next week and I'm having trouble making some decisions about my itinerary.Well, I'm not sure which hotel to choose. I've found a few options that look good, but I can't decide which one to book. Can you give me some recommendations?Sure, the first hotel is The Ritz Carlton and the second hotel is The Fontainebleau. I will be staying in Miami from June 1st-5th.Hmm, that's a tough one. Can you give me some more information on both hotels? Maybe some pros and cons?Thank you for the information, Nathan. I think I've made my decision. I would like to book a room at The Fontainebleau please.Yes, my reservation number is FNB12345 and I would like to pay with my Visa card ending in 1234.No, that's all. Thank you so much for your help, Nathan! You've been great.", - "Merged_content_agent": "Thank you for contacting World Travel Agency, my name is Nathan Walker. How may I assist you today?I'm here to help you with that, Sarah. What decisions are you having trouble with?Absolutely! Can you please tell me the name of the hotels you're considering and the dates of your stay in Miami?Great choices, Sarah. The Ritz Carlton is known for its luxury accommodations and excellent service. On the other hand, The Fontainebleau is a modern hotel with a great beach club and nightlife. Would you prefer a more luxurious experience or something more modern?Sure thing. The Ritz Carlton has spacious rooms and a stunning oceanfront location, but it's also more expensive than The Fontainebleau. On the other hand, The Fontainebleau has more amenities and activities, but it can also be more crowded due to its popularity.Great choice, Sarah! I can definitely assist you with that booking. Can you please provide me with your reservation number and payment information?Thank you for providing that information, Sarah. Your booking is now complete and you will receive a confirmation email shortly with all the details. Is there anything else I can assist you with today?You're welcome, Sarah! Enjoy your stay in Miami and let us know if you need anything else in the future.", - "Full_conversation": "Agent: Thank you for contacting World Travel Agency, my name is Nathan Walker. How may I assist you today?\nCustomer: Hi Nathan, my name is Sarah Williams. I have a trip planned from New York City to Miami next week and I'm having trouble making some decisions about my itinerary.\nAgent: I'm here to help you with that, Sarah. What decisions are you having trouble with?\nCustomer: Well, I'm not sure which hotel to choose. I've found a few options that look good, but I can't decide which one to book. Can you give me some recommendations?\nAgent: Absolutely! Can you please tell me the name of the hotels you're considering and the dates of your stay in Miami?\nCustomer: Sure, the first hotel is The Ritz Carlton and the second hotel is The Fontainebleau. I will be staying in Miami from June 1st-5th.\nAgent: Great choices, Sarah. The Ritz Carlton is known for its luxury accommodations and excellent service. On the other hand, The Fontainebleau is a modern hotel with a great beach club and nightlife. Would you prefer a more luxurious experience or something more modern?\nCustomer: Hmm, that's a tough one. Can you give me some more information on both hotels? Maybe some pros and cons?\nAgent: Sure thing. The Ritz Carlton has spacious rooms and a stunning oceanfront location, but it's also more expensive than The Fontainebleau. On the other hand, The Fontainebleau has more amenities and activities, but it can also be more crowded due to its popularity.\nCustomer: Thank you for the information, Nathan. I think I've made my decision. I would like to book a room at The Fontainebleau please.\nAgent: Great choice, Sarah! I can definitely assist you with that booking. Can you please provide me with your reservation number and payment information?\nCustomer: Yes, my reservation number is FNB12345 and I would like to pay with my Visa card ending in 1234.\nAgent: Thank you for providing that information, Sarah. Your booking is now complete and you will receive a confirmation email shortly with all the details. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you so much for your help, Nathan! You've been great.\nAgent: You're welcome, Sarah! Enjoy your stay in Miami and let us know if you need anything else in the future.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240329100911.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240329100911.json deleted file mode 100644 index dc62d109..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240329100911.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-778-3486", - "Conversation": { - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Messages": [ - { - "Id": "d31f4884-151f-4225-a166-cd6da12844cb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:09:31.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Hello, thank you for calling our travel agency. My name is Lucas. May I please have your full name and the purpose of your call today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cac33b97-9b62-4707-a3b7-9d6de3259b67", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:10:15.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Yes, my name is John Smith and I need booking assistance for a flight from New York to Los Angeles.", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "63e0d459-6ee1-433a-aecd-6faf98ff36cb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:10:50.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Absolutely, I'd be happy to help. May I have your preferred travel dates and any specific airline preferences?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c326f32b-19da-4bae-af23-0451d6a9aee0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:11:33.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "I'd like to travel on October 15th and return on October 20th. I don't have any airline preferences.", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3b809009-90da-4259-bde1-4953506e3f6a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:11:34.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Okay, let me check availability for those dates. Would you prefer a direct flight or one with layovers?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "73d9ba65-7053-4800-8a0e-0913babc161c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:12:22.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "I'd prefer a direct flight if possible.", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f56f88c6-c070-4787-906e-268ca39a7bcd", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:12:35.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "I found a few options for a non-stop flight with Delta Airlines departing from JFK at 9:00am and arriving in LAX at 12:00pm. Would that work for you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6495e503-fce7-4ab2-bfe4-a892cfcdfe4c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:13:13.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Yes, that sounds great. Can you also help me book a hotel in Los Angeles?", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f7076758-de49-4adb-95cc-f3febcc05dea", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:13:48.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Of course. Do you have a specific hotel in mind or any preferences for location or amenities?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4652a2b6-4a1b-40f6-bcb1-ec0d9d0fa7cf", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:14:44.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Yes, I'd like to stay at the Hilton Los Angeles Airport from October 15th to October 20th. Can you check availability and pricing?", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c8f48bd9-78ca-4089-8787-a6841e3eb076", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:15:43.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Sure thing. Let me pull up your reservation. I see that your booking is confirmed for those dates with a total cost of $875. Would you like me to proceed with payment and confirm the booking for you?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "66b81cf2-2599-4694-ac1f-0c2d51c2c72c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:16:30.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "Yes, please proceed with payment. Thank you so much for your help!", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d9454b6d-3935-4d2e-8138-6c1c7b89b5c6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:16:31.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "You're welcome, John. I've processed your payment and your reservation has been confirmed. Is there anything else I can assist you with today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5d05e96d-aef5-46ab-8d00-ba81ae250f93", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-29T10:17:18.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "No, that's all. Thank you again for your help.", - "UserId": "999-778-3486", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d5fd5b70-5aec-4bbf-8622-2cfad9937419", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-29T10:17:25.6650335-05:00", - "ConversationId": "34f3ccd2-af8a-4e64-8964-976ce4fc3162", - "Value": "You're welcome. Enjoy your trip to Los Angeles and have a great day!", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-29T10:09:11.6650335-05:00", - "EndTime": "2024-03-29T10:17:25.6650335-05:00", - "Merged_content": "Hello, thank you for calling our travel agency. My name is Lucas. May I please have your full name and the purpose of your call today?Yes, my name is John Smith and I need booking assistance for a flight from New York to Los Angeles.Absolutely, I'd be happy to help. May I have your preferred travel dates and any specific airline preferences?I'd like to travel on October 15th and return on October 20th. I don't have any airline preferences.Okay, let me check availability for those dates. Would you prefer a direct flight or one with layovers?I'd prefer a direct flight if possible.I found a few options for a non-stop flight with Delta Airlines departing from JFK at 9:00am and arriving in LAX at 12:00pm. Would that work for you?Yes, that sounds great. Can you also help me book a hotel in Los Angeles?Of course. Do you have a specific hotel in mind or any preferences for location or amenities?Yes, I'd like to stay at the Hilton Los Angeles Airport from October 15th to October 20th. Can you check availability and pricing?Sure thing. Let me pull up your reservation. I see that your booking is confirmed for those dates with a total cost of $875. Would you like me to proceed with payment and confirm the booking for you?Yes, please proceed with payment. Thank you so much for your help!You're welcome, John. I've processed your payment and your reservation has been confirmed. Is there anything else I can assist you with today?No, that's all. Thank you again for your help.You're welcome. Enjoy your trip to Los Angeles and have a great day!", - "Merged_content_user": "Yes, my name is John Smith and I need booking assistance for a flight from New York to Los Angeles.I'd like to travel on October 15th and return on October 20th. I don't have any airline preferences.I'd prefer a direct flight if possible.Yes, that sounds great. Can you also help me book a hotel in Los Angeles?Yes, I'd like to stay at the Hilton Los Angeles Airport from October 15th to October 20th. Can you check availability and pricing?Yes, please proceed with payment. Thank you so much for your help!No, that's all. Thank you again for your help.", - "Merged_content_agent": "Hello, thank you for calling our travel agency. My name is Lucas. May I please have your full name and the purpose of your call today?Absolutely, I'd be happy to help. May I have your preferred travel dates and any specific airline preferences?Okay, let me check availability for those dates. Would you prefer a direct flight or one with layovers?I found a few options for a non-stop flight with Delta Airlines departing from JFK at 9:00am and arriving in LAX at 12:00pm. Would that work for you?Of course. Do you have a specific hotel in mind or any preferences for location or amenities?Sure thing. Let me pull up your reservation. I see that your booking is confirmed for those dates with a total cost of $875. Would you like me to proceed with payment and confirm the booking for you?You're welcome, John. I've processed your payment and your reservation has been confirmed. Is there anything else I can assist you with today?You're welcome. Enjoy your trip to Los Angeles and have a great day!", - "Full_conversation": "Agent: Hello, thank you for calling our travel agency. My name is Lucas. May I please have your full name and the purpose of your call today?\nCustomer: Yes, my name is John Smith and I need booking assistance for a flight from New York to Los Angeles.\nAgent: Absolutely, I'd be happy to help. May I have your preferred travel dates and any specific airline preferences?\nCustomer: I'd like to travel on October 15th and return on October 20th. I don't have any airline preferences.\nAgent: Okay, let me check availability for those dates. Would you prefer a direct flight or one with layovers?\nCustomer: I'd prefer a direct flight if possible.\nAgent: I found a few options for a non-stop flight with Delta Airlines departing from JFK at 9:00am and arriving in LAX at 12:00pm. Would that work for you?\nCustomer: Yes, that sounds great. Can you also help me book a hotel in Los Angeles?\nAgent: Of course. Do you have a specific hotel in mind or any preferences for location or amenities?\nCustomer: Yes, I'd like to stay at the Hilton Los Angeles Airport from October 15th to October 20th. Can you check availability and pricing?\nAgent: Sure thing. Let me pull up your reservation. I see that your booking is confirmed for those dates with a total cost of $875. Would you like me to proceed with payment and confirm the booking for you?\nCustomer: Yes, please proceed with payment. Thank you so much for your help!\nAgent: You're welcome, John. I've processed your payment and your reservation has been confirmed. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thank you again for your help.\nAgent: You're welcome. Enjoy your trip to Los Angeles and have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240412090819.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240412090819.json deleted file mode 100644 index 23bfdd78..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240412090819.json +++ /dev/null @@ -1,304 +0,0 @@ -{ - "AgentName": "Ethan James", - "AgentId": "MVWR6H", - "Team": "Southeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-231-2533", - "Conversation": { - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Messages": [ - { - "Id": "9f859838-d80a-4b63-991b-d1a4f88a182e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:08:35.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Thank you for calling our travel agency. This is Ethan James speaking. How may I assist you today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6cb21ea2-4fee-45ab-8769-50d9528d02d0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:09:34.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Hi Ethan, my name is Sarah Smith and I am calling to get some booking assistance.", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dd966bcc-d2f7-402e-9e27-edadf1701a13", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:10:09.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Sure, I'd be happy to assist you. Can you please provide me with your origin and destination cities?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7d501a9c-0997-40bc-802f-9ae59f028e64", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:11:08.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "My origin city is Atlanta and my destination city is New York.", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b54e3035-4bd4-4eda-bf52-122b6a77f37a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:11:25.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Great, let me take a look at available flights and hotels for you. What are your preferred travel dates?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8184bea8-09f7-420c-98ae-53709fcd3481", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:12:12.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "I'm looking to travel on March 15th and return on March 18th.", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d220756a-017c-4229-9ea0-73bc877cb9a6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:12:25.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "I see several options available for your travel dates. Would you prefer a particular airline or hotel?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "face4189-f1b2-4df9-b355-5894777b26f3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:13:12.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Yes, I would prefer to fly with Delta Airlines and stay at the Hilton in Manhattan.", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f7da2ce3-7f61-44c4-8c2d-c3d6d2f89427", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:13:40.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "I can certainly book your flights and hotel for you. Would you like to arrange any additional services or special requests?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8c8560ab-da35-44f1-9fb3-3aaaa9550dbc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:14:37.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "No, that's all for now. How much will this trip cost me?", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1bbb14b6-c048-4790-ab20-52c5ed2891f3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:14:55.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "The total cost for your flights and hotel will be $1200. Would you like to proceed with the booking?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "aac929f0-1c03-4ac9-8ce7-26312cf32c82", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:15:00.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Actually, I changed my mind and I'd like to fly on March 13th instead. Is that possible?", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "77f160dd-4ffc-48ea-baab-3db9cc721771", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:15:32.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Let me check on available flights for March 13th. It looks like Delta has an early morning flight that day. Would you like to book that one instead?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "46f18edd-23b0-4a6e-a6f5-21fd42191392", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:16:13.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Yes, that works for me. How much will the total cost be now?", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ff0290aa-f0a2-47b5-8dc8-1bfc4cc8ce08", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:16:33.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "The updated total cost for your flights and hotel will be $1400. Shall I proceed with the booking?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "57a5924d-a574-4fa6-9bea-a7dbf4d74f8a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:16:52.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Actually, I need to go over this with my husband first. Can you send me an email with all the details before I make the final decision?", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "82f5741f-3045-4ff9-b972-7e03eec57530", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:17:49.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "Of course, I'll send you a confirmation email right away. Is there anything else I can assist you with today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8b255529-0f08-456e-a0e3-d6a92ff9b759", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-12T09:18:36.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "No, that's all for now. Thank you for your help, Ethan.", - "UserId": "999-231-2533", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f0348cae-f1d4-4134-8c89-03af0b305755", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-12T09:18:57.3058603-05:00", - "ConversationId": "b7960aff-6e41-4f86-bdb1-d2b9cd454aa2", - "Value": "You're welcome, Sarah! Have a great day!", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-12T09:08:19.3058603-05:00", - "EndTime": "2024-04-12T09:18:57.3058603-05:00", - "Merged_content": "Thank you for calling our travel agency. This is Ethan James speaking. How may I assist you today?Hi Ethan, my name is Sarah Smith and I am calling to get some booking assistance.Sure, I'd be happy to assist you. Can you please provide me with your origin and destination cities?My origin city is Atlanta and my destination city is New York.Great, let me take a look at available flights and hotels for you. What are your preferred travel dates?I'm looking to travel on March 15th and return on March 18th.I see several options available for your travel dates. Would you prefer a particular airline or hotel?Yes, I would prefer to fly with Delta Airlines and stay at the Hilton in Manhattan.I can certainly book your flights and hotel for you. Would you like to arrange any additional services or special requests?No, that's all for now. How much will this trip cost me?The total cost for your flights and hotel will be $1200. Would you like to proceed with the booking?Actually, I changed my mind and I'd like to fly on March 13th instead. Is that possible?Let me check on available flights for March 13th. It looks like Delta has an early morning flight that day. Would you like to book that one instead?Yes, that works for me. How much will the total cost be now?The updated total cost for your flights and hotel will be $1400. Shall I proceed with the booking?Actually, I need to go over this with my husband first. Can you send me an email with all the details before I make the final decision?Of course, I'll send you a confirmation email right away. Is there anything else I can assist you with today?No, that's all for now. Thank you for your help, Ethan.You're welcome, Sarah! Have a great day!", - "Merged_content_user": "Hi Ethan, my name is Sarah Smith and I am calling to get some booking assistance.My origin city is Atlanta and my destination city is New York.I'm looking to travel on March 15th and return on March 18th.Yes, I would prefer to fly with Delta Airlines and stay at the Hilton in Manhattan.No, that's all for now. How much will this trip cost me?Actually, I changed my mind and I'd like to fly on March 13th instead. Is that possible?Yes, that works for me. How much will the total cost be now?Actually, I need to go over this with my husband first. Can you send me an email with all the details before I make the final decision?No, that's all for now. Thank you for your help, Ethan.", - "Merged_content_agent": "Thank you for calling our travel agency. This is Ethan James speaking. How may I assist you today?Sure, I'd be happy to assist you. Can you please provide me with your origin and destination cities?Great, let me take a look at available flights and hotels for you. What are your preferred travel dates?I see several options available for your travel dates. Would you prefer a particular airline or hotel?I can certainly book your flights and hotel for you. Would you like to arrange any additional services or special requests?The total cost for your flights and hotel will be $1200. Would you like to proceed with the booking?Let me check on available flights for March 13th. It looks like Delta has an early morning flight that day. Would you like to book that one instead?The updated total cost for your flights and hotel will be $1400. Shall I proceed with the booking?Of course, I'll send you a confirmation email right away. Is there anything else I can assist you with today?You're welcome, Sarah! Have a great day!", - "Full_conversation": "Agent: Thank you for calling our travel agency. This is Ethan James speaking. How may I assist you today?\nCustomer: Hi Ethan, my name is Sarah Smith and I am calling to get some booking assistance.\nAgent: Sure, I'd be happy to assist you. Can you please provide me with your origin and destination cities?\nCustomer: My origin city is Atlanta and my destination city is New York.\nAgent: Great, let me take a look at available flights and hotels for you. What are your preferred travel dates?\nCustomer: I'm looking to travel on March 15th and return on March 18th.\nAgent: I see several options available for your travel dates. Would you prefer a particular airline or hotel?\nCustomer: Yes, I would prefer to fly with Delta Airlines and stay at the Hilton in Manhattan.\nAgent: I can certainly book your flights and hotel for you. Would you like to arrange any additional services or special requests?\nCustomer: No, that's all for now. How much will this trip cost me?\nAgent: The total cost for your flights and hotel will be $1200. Would you like to proceed with the booking?\nCustomer: Actually, I changed my mind and I'd like to fly on March 13th instead. Is that possible?\nAgent: Let me check on available flights for March 13th. It looks like Delta has an early morning flight that day. Would you like to book that one instead?\nCustomer: Yes, that works for me. How much will the total cost be now?\nAgent: The updated total cost for your flights and hotel will be $1400. Shall I proceed with the booking?\nCustomer: Actually, I need to go over this with my husband first. Can you send me an email with all the details before I make the final decision?\nAgent: Of course, I'll send you a confirmation email right away. Is there anything else I can assist you with today?\nCustomer: No, that's all for now. Thank you for your help, Ethan.\nAgent: You're welcome, Sarah! Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240418230901.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240418230901.json deleted file mode 100644 index c864f307..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240418230901.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-412-3292", - "Conversation": { - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Messages": [ - { - "Id": "1b25d31c-1b63-4cdf-833c-d50867e738e5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:09:46.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Thank you for calling our travel agency. My name is Grace King. How may I assist you today?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a2ba44c3-1519-429c-aab1-d0a6a15df344", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:09:54.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Hi Grace, my name is Alicia Jackson and I'm having trouble making a decision on my travel plans. I was hoping you could give me some options.", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "133e762a-96f9-475e-9cf2-ed8d9c5738e1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:09:57.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Of course, Alicia! Can you tell me a bit more about what travel plans you're considering and what your main priorities are for the trip?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "239eb585-3663-4756-868b-d679a396ef8a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:10:51.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Sure, I'm thinking about taking a vacation next month from Seattle to Orlando, but I'm not sure what the best options are for hotels and flights. I want to make sure I get a good deal without sacrificing too much convenience or comfort.", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ead7dbf6-b9d2-403c-a0e4-0f5d69637e01", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:11:04.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "I understand your concerns. Let me check our system to see what options we have available.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3acb763b-88cd-46f8-b847-65fefbbeb0b8", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:11:35.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Thank you, Grace. I appreciate your help.", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a1ce50a9-078c-42e0-a9c6-05c75932ab8c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:11:42.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Okay, Alicia, I found a great flight option with Delta Airlines leaving from Seattle on June 15th at 9:00am and arriving in Orlando at 5:00pm. Would you like me to book this for you?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b3f4dfe9-ab61-4fa0-b556-3c986b012070", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:12:14.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "That sounds good to me, Grace. And what about hotels? Are there any affordable and comfortable options you would recommend?", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ed2cb6f4-724e-4a5e-bef6-7022ceb213e5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:12:38.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Yes, I can recommend the Holiday Inn Resort Orlando-Lake Buena Vista. It has great amenities and is located close to many popular attractions. I can book this for you as well, would you like me to?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "854945f8-647c-41c6-9b0b-fbc470b98614", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:13:20.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "That sounds perfect, Grace! Thank you for your help. Please go ahead and book both the flight and hotel for me.", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d072573d-23e4-44d0-aef1-bc05372e4351", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:13:45.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "Absolutely, Alicia. I will go ahead and book those for you now. Is there anything else I can help you with?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8cd78d7d-e7e6-4eb2-a6d5-bd51c9bab5e0", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-18T23:14:30.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "No, that's all for now, Grace. Thank you so much for your assistance!", - "UserId": "999-412-3292", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4373e5c4-c1ee-41d9-b540-1ac15ca96eda", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-18T23:14:52.8418221-05:00", - "ConversationId": "71961c29-d59f-40e5-b2fc-c114bd27d19b", - "Value": "You're welcome, Alicia. Have a great trip!", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-18T23:09:01.8418221-05:00", - "EndTime": "2024-04-18T23:14:52.8418221-05:00", - "Merged_content": "Thank you for calling our travel agency. My name is Grace King. How may I assist you today?Hi Grace, my name is Alicia Jackson and I'm having trouble making a decision on my travel plans. I was hoping you could give me some options.Of course, Alicia! Can you tell me a bit more about what travel plans you're considering and what your main priorities are for the trip?Sure, I'm thinking about taking a vacation next month from Seattle to Orlando, but I'm not sure what the best options are for hotels and flights. I want to make sure I get a good deal without sacrificing too much convenience or comfort.I understand your concerns. Let me check our system to see what options we have available.Thank you, Grace. I appreciate your help.Okay, Alicia, I found a great flight option with Delta Airlines leaving from Seattle on June 15th at 9:00am and arriving in Orlando at 5:00pm. Would you like me to book this for you?That sounds good to me, Grace. And what about hotels? Are there any affordable and comfortable options you would recommend?Yes, I can recommend the Holiday Inn Resort Orlando-Lake Buena Vista. It has great amenities and is located close to many popular attractions. I can book this for you as well, would you like me to?That sounds perfect, Grace! Thank you for your help. Please go ahead and book both the flight and hotel for me.Absolutely, Alicia. I will go ahead and book those for you now. Is there anything else I can help you with?No, that's all for now, Grace. Thank you so much for your assistance!You're welcome, Alicia. Have a great trip!", - "Merged_content_user": "Hi Grace, my name is Alicia Jackson and I'm having trouble making a decision on my travel plans. I was hoping you could give me some options.Sure, I'm thinking about taking a vacation next month from Seattle to Orlando, but I'm not sure what the best options are for hotels and flights. I want to make sure I get a good deal without sacrificing too much convenience or comfort.Thank you, Grace. I appreciate your help.That sounds good to me, Grace. And what about hotels? Are there any affordable and comfortable options you would recommend?That sounds perfect, Grace! Thank you for your help. Please go ahead and book both the flight and hotel for me.No, that's all for now, Grace. Thank you so much for your assistance!", - "Merged_content_agent": "Thank you for calling our travel agency. My name is Grace King. How may I assist you today?Of course, Alicia! Can you tell me a bit more about what travel plans you're considering and what your main priorities are for the trip?I understand your concerns. Let me check our system to see what options we have available.Okay, Alicia, I found a great flight option with Delta Airlines leaving from Seattle on June 15th at 9:00am and arriving in Orlando at 5:00pm. Would you like me to book this for you?Yes, I can recommend the Holiday Inn Resort Orlando-Lake Buena Vista. It has great amenities and is located close to many popular attractions. I can book this for you as well, would you like me to?Absolutely, Alicia. I will go ahead and book those for you now. Is there anything else I can help you with?You're welcome, Alicia. Have a great trip!", - "Full_conversation": "Agent: Thank you for calling our travel agency. My name is Grace King. How may I assist you today?\nCustomer: Hi Grace, my name is Alicia Jackson and I'm having trouble making a decision on my travel plans. I was hoping you could give me some options.\nAgent: Of course, Alicia! Can you tell me a bit more about what travel plans you're considering and what your main priorities are for the trip?\nCustomer: Sure, I'm thinking about taking a vacation next month from Seattle to Orlando, but I'm not sure what the best options are for hotels and flights. I want to make sure I get a good deal without sacrificing too much convenience or comfort.\nAgent: I understand your concerns. Let me check our system to see what options we have available.\nCustomer: Thank you, Grace. I appreciate your help.\nAgent: Okay, Alicia, I found a great flight option with Delta Airlines leaving from Seattle on June 15th at 9:00am and arriving in Orlando at 5:00pm. Would you like me to book this for you?\nCustomer: That sounds good to me, Grace. And what about hotels? Are there any affordable and comfortable options you would recommend?\nAgent: Yes, I can recommend the Holiday Inn Resort Orlando-Lake Buena Vista. It has great amenities and is located close to many popular attractions. I can book this for you as well, would you like me to?\nCustomer: That sounds perfect, Grace! Thank you for your help. Please go ahead and book both the flight and hotel for me.\nAgent: Absolutely, Alicia. I will go ahead and book those for you now. Is there anything else I can help you with?\nCustomer: No, that's all for now, Grace. Thank you so much for your assistance!\nAgent: You're welcome, Alicia. Have a great trip!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240421160827.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240421160827.json deleted file mode 100644 index ded1b62c..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240421160827.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Aiden Clark", - "AgentId": "7J8IBO", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Transactions", - "CallerID": "999-741-2859", - "Conversation": { - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Messages": [ - { - "Id": "ea909a9f-8bbf-4334-a5f6-909cc227b8a9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:09:20.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Thank you for calling Travel Agency, my name is Aiden Clark. How can I assist you today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "626ddcfd-1d6d-4831-83cc-fc8985bb03e6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:09:53.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Hi Aiden, my name is John Smith. I'm calling because I need help booking a flight from Los Angeles to New York.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3f68107e-5df2-41b1-8a98-1df6ebc661e5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:10:32.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Sure, John. I will be happy to assist you. Can you please provide me with your travel dates and preferred time of travel?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "53393a31-c430-4bab-9ef1-060c1fd5a129", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:11:04.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "I'm looking to travel on February 14th and return on February 20th. Preferably an early morning flight to New York and an evening flight back to Los Angeles.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1bc49f42-882c-440a-8ddf-c5b81995ebcf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:11:44.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Great, let me check the available flights for those dates and times. Can you also provide me with your preferred airline?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "59a97c85-a4ea-4566-b153-f4e3354baf08", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:11:50.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "I prefer to fly with American Airlines.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8c500a5f-5222-49a3-8c33-926ece37ffac", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:12:10.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "I have found a flight from Los Angeles to New York on February 14th at 6:00 AM with American Airlines, and a flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines. The total cost for the tickets is $750. Would you like to book this flight?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e4a608c8-6cd3-45c4-9ac6-acc39a6b1098", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:12:40.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Yes, that sounds great. Please go ahead and book the flight for me.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9a90096f-d08d-4549-b0a0-1436a92c5a4d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:12:55.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Sure thing! I will need your personal information, including your full name, date of birth, and billing information to complete the booking. Could you please provide me with that information?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd7e2c4b-6502-4b03-9738-c8a2b818d0c3", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:13:05.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Absolutely. My full name is John Smith, my date of birth is January 1st, 1990, and my billing information is 1234 5678 9012 3456.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "22661a6d-7d9f-4721-a02e-7a011ce84bd3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:13:14.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "Thank you for the information, John. Your flight from Los Angeles to New York on February 14th at 6:00 AM and your flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines have been booked. Here is your reservation number: ABC123. Is there anything else I can assist you with today?", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "31522339-ac3a-4763-9d37-f9cf1f313f26", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-21T16:13:16.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "No, that's it. Thank you so much for your help, Aiden.", - "UserId": "999-741-2859", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9aa6c267-aad3-4049-afba-44518ff6b86b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-21T16:13:41.0337783-05:00", - "ConversationId": "7efc41b3-bb90-430c-a56b-75607122dcbe", - "Value": "You're welcome, John. Have a great day!", - "UserId": "7J8IBO", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-21T16:08:27.0337783-05:00", - "EndTime": "2024-04-21T16:13:41.0337783-05:00", - "Merged_content": "Thank you for calling Travel Agency, my name is Aiden Clark. How can I assist you today?Hi Aiden, my name is John Smith. I'm calling because I need help booking a flight from Los Angeles to New York.Sure, John. I will be happy to assist you. Can you please provide me with your travel dates and preferred time of travel?I'm looking to travel on February 14th and return on February 20th. Preferably an early morning flight to New York and an evening flight back to Los Angeles.Great, let me check the available flights for those dates and times. Can you also provide me with your preferred airline?I prefer to fly with American Airlines.I have found a flight from Los Angeles to New York on February 14th at 6:00 AM with American Airlines, and a flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines. The total cost for the tickets is $750. Would you like to book this flight?Yes, that sounds great. Please go ahead and book the flight for me.Sure thing! I will need your personal information, including your full name, date of birth, and billing information to complete the booking. Could you please provide me with that information?Absolutely. My full name is John Smith, my date of birth is January 1st, 1990, and my billing information is 1234 5678 9012 3456.Thank you for the information, John. Your flight from Los Angeles to New York on February 14th at 6:00 AM and your flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines have been booked. Here is your reservation number: ABC123. Is there anything else I can assist you with today?No, that's it. Thank you so much for your help, Aiden.You're welcome, John. Have a great day!", - "Merged_content_user": "Hi Aiden, my name is John Smith. I'm calling because I need help booking a flight from Los Angeles to New York.I'm looking to travel on February 14th and return on February 20th. Preferably an early morning flight to New York and an evening flight back to Los Angeles.I prefer to fly with American Airlines.Yes, that sounds great. Please go ahead and book the flight for me.Absolutely. My full name is John Smith, my date of birth is January 1st, 1990, and my billing information is 1234 5678 9012 3456.No, that's it. Thank you so much for your help, Aiden.", - "Merged_content_agent": "Thank you for calling Travel Agency, my name is Aiden Clark. How can I assist you today?Sure, John. I will be happy to assist you. Can you please provide me with your travel dates and preferred time of travel?Great, let me check the available flights for those dates and times. Can you also provide me with your preferred airline?I have found a flight from Los Angeles to New York on February 14th at 6:00 AM with American Airlines, and a flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines. The total cost for the tickets is $750. Would you like to book this flight?Sure thing! I will need your personal information, including your full name, date of birth, and billing information to complete the booking. Could you please provide me with that information?Thank you for the information, John. Your flight from Los Angeles to New York on February 14th at 6:00 AM and your flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines have been booked. Here is your reservation number: ABC123. Is there anything else I can assist you with today?You're welcome, John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling Travel Agency, my name is Aiden Clark. How can I assist you today?\nCustomer: Hi Aiden, my name is John Smith. I'm calling because I need help booking a flight from Los Angeles to New York.\nAgent: Sure, John. I will be happy to assist you. Can you please provide me with your travel dates and preferred time of travel?\nCustomer: I'm looking to travel on February 14th and return on February 20th. Preferably an early morning flight to New York and an evening flight back to Los Angeles.\nAgent: Great, let me check the available flights for those dates and times. Can you also provide me with your preferred airline?\nCustomer: I prefer to fly with American Airlines.\nAgent: I have found a flight from Los Angeles to New York on February 14th at 6:00 AM with American Airlines, and a flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines. The total cost for the tickets is $750. Would you like to book this flight?\nCustomer: Yes, that sounds great. Please go ahead and book the flight for me.\nAgent: Sure thing! I will need your personal information, including your full name, date of birth, and billing information to complete the booking. Could you please provide me with that information?\nCustomer: Absolutely. My full name is John Smith, my date of birth is January 1st, 1990, and my billing information is 1234 5678 9012 3456.\nAgent: Thank you for the information, John. Your flight from Los Angeles to New York on February 14th at 6:00 AM and your flight from New York to Los Angeles on February 20th at 6:00 PM with American Airlines have been booked. Here is your reservation number: ABC123. Is there anything else I can assist you with today?\nCustomer: No, that's it. Thank you so much for your help, Aiden.\nAgent: You're welcome, John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240425230928.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240425230928.json deleted file mode 100644 index 7e767627..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240425230928.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Olivia Brown", - "AgentId": "J8BS3X", - "Team": "Northeast", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-508-4293", - "Conversation": { - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Messages": [ - { - "Id": "89a4dfd1-80b8-4eed-a73d-1c6b6239eb47", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T23:10:22.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Thank you for contacting our travel agency. My name is Olivia Brown. How may I assist you today?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c29fee93-9311-43e1-ad3b-7d9ac20c392a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T23:11:20.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Hi Olivia, my name is Sarah Johnson and I am calling about a booking I made for a trip from Boston to Los Angeles. My reservation number is ABC123 and my departure date is January 10th. I am having some issues and need your assistance.", - "UserId": "999-508-4293", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3320807-5414-4e88-9edb-628d345c9a32", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T23:12:19.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Certainly, Sarah. I'm sorry to hear that you're experiencing some issues with your trip. Could you please describe the problem you're having?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1cc0f48a-c886-4ecb-a28f-7bdd63ab0cd7", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T23:12:23.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Yes, I had originally booked a hotel through your agency as well but when I arrived at the hotel it was overbooked and I was forced to find other accommodations on my own. I missed out on my first night's stay and had to pay out of pocket for another hotel. I would like a refund for the first night's stay.", - "UserId": "999-508-4293", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e7b97511-ba1e-4bc6-a8e4-cec6c6c5c16d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T23:13:03.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "I am so sorry to hear that, Sarah. We definitely want to make this right for you. I will need to log a ticket with our customer service team in order to process this refund. Can I get your contact information so they can reach out to you directly?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "06a25dab-5ae4-4265-b7f0-34c2593c54ea", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T23:13:11.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Yes, my phone number is 555-555-5555 and my email is sarahj@gmail.com.", - "UserId": "999-508-4293", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "15fca963-acfd-4a19-88fa-7ad17410aaab", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T23:13:37.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "Great, thank you for that information, Sarah. Is there anything else I can do for you today?", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3dc0d938-1b01-4a00-b028-7e0f256c3d91", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-25T23:13:59.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "No, that's all for now. Thank you for your help.", - "UserId": "999-508-4293", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "873189cc-36c7-4a15-8694-626d5692267a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-25T23:14:30.5080617-05:00", - "ConversationId": "e6b5b897-2587-424a-b600-04e2d74b19db", - "Value": "You're welcome, Sarah. We apologize for the inconvenience and will do our best to resolve this issue for you as soon as possible. Have a great day!", - "UserId": "J8BS3X", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-25T23:09:28.5080617-05:00", - "EndTime": "2024-04-25T23:14:30.5080617-05:00", - "Merged_content": "Thank you for contacting our travel agency. My name is Olivia Brown. How may I assist you today?Hi Olivia, my name is Sarah Johnson and I am calling about a booking I made for a trip from Boston to Los Angeles. My reservation number is ABC123 and my departure date is January 10th. I am having some issues and need your assistance.Certainly, Sarah. I'm sorry to hear that you're experiencing some issues with your trip. Could you please describe the problem you're having?Yes, I had originally booked a hotel through your agency as well but when I arrived at the hotel it was overbooked and I was forced to find other accommodations on my own. I missed out on my first night's stay and had to pay out of pocket for another hotel. I would like a refund for the first night's stay.I am so sorry to hear that, Sarah. We definitely want to make this right for you. I will need to log a ticket with our customer service team in order to process this refund. Can I get your contact information so they can reach out to you directly?Yes, my phone number is 555-555-5555 and my email is sarahj@gmail.com.Great, thank you for that information, Sarah. Is there anything else I can do for you today?No, that's all for now. Thank you for your help.You're welcome, Sarah. We apologize for the inconvenience and will do our best to resolve this issue for you as soon as possible. Have a great day!", - "Merged_content_user": "Hi Olivia, my name is Sarah Johnson and I am calling about a booking I made for a trip from Boston to Los Angeles. My reservation number is ABC123 and my departure date is January 10th. I am having some issues and need your assistance.Yes, I had originally booked a hotel through your agency as well but when I arrived at the hotel it was overbooked and I was forced to find other accommodations on my own. I missed out on my first night's stay and had to pay out of pocket for another hotel. I would like a refund for the first night's stay.Yes, my phone number is 555-555-5555 and my email is sarahj@gmail.com.No, that's all for now. Thank you for your help.", - "Merged_content_agent": "Thank you for contacting our travel agency. My name is Olivia Brown. How may I assist you today?Certainly, Sarah. I'm sorry to hear that you're experiencing some issues with your trip. Could you please describe the problem you're having?I am so sorry to hear that, Sarah. We definitely want to make this right for you. I will need to log a ticket with our customer service team in order to process this refund. Can I get your contact information so they can reach out to you directly?Great, thank you for that information, Sarah. Is there anything else I can do for you today?You're welcome, Sarah. We apologize for the inconvenience and will do our best to resolve this issue for you as soon as possible. Have a great day!", - "Full_conversation": "Agent: Thank you for contacting our travel agency. My name is Olivia Brown. How may I assist you today?\nCustomer: Hi Olivia, my name is Sarah Johnson and I am calling about a booking I made for a trip from Boston to Los Angeles. My reservation number is ABC123 and my departure date is January 10th. I am having some issues and need your assistance.\nAgent: Certainly, Sarah. I'm sorry to hear that you're experiencing some issues with your trip. Could you please describe the problem you're having?\nCustomer: Yes, I had originally booked a hotel through your agency as well but when I arrived at the hotel it was overbooked and I was forced to find other accommodations on my own. I missed out on my first night's stay and had to pay out of pocket for another hotel. I would like a refund for the first night's stay.\nAgent: I am so sorry to hear that, Sarah. We definitely want to make this right for you. I will need to log a ticket with our customer service team in order to process this refund. Can I get your contact information so they can reach out to you directly?\nCustomer: Yes, my phone number is 555-555-5555 and my email is sarahj@gmail.com.\nAgent: Great, thank you for that information, Sarah. Is there anything else I can do for you today?\nCustomer: No, that's all for now. Thank you for your help.\nAgent: You're welcome, Sarah. We apologize for the inconvenience and will do our best to resolve this issue for you as soon as possible. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240510230947.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240510230947.json deleted file mode 100644 index c9662662..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions_20240510230947.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Lucas Thompson", - "AgentId": "5B94O0", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Transactions", - "CallerID": "999-235-4660", - "Conversation": { - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Messages": [ - { - "Id": "085d515b-6b68-491d-abfe-f8903d584b83", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T23:10:34.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Good morning, thank you for calling the travel agency. My name is Lucas Thompson, how can I assist you today?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8676cf06-6802-4c8d-ab9b-7adf4b72aa2f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T23:11:31.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Yes, I'm having trouble with a recent booking I made with your agency. My name is Sarah Jones and I had a flight and hotel reservation to Los Angeles last week.", - "UserId": "999-235-4660", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d0b115e3-6494-407f-8438-a1694c4c4443", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T23:11:47.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "I'm sorry to hear that, Sarah. Can you please provide me with your reservation number so I can take a look at your booking?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8620a976-4a87-417e-a0b6-e05e3609775f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T23:12:23.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Sure, it's 123ABC and my departure city was Chicago.", - "UserId": "999-235-4660", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "563b0e2d-a081-4227-a92b-bfca298158ed", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T23:12:48.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Thank you for that information, Sarah. Can you please tell me what specific issue you experienced during your travels to Los Angeles?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e8cc6e6-ddcf-4497-92b3-2d03552fce49", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T23:13:06.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Yes, my flight was delayed for several hours and when I arrived at the hotel, they did not have any record of my reservation. I had to spend the night in the lobby before they found a room for me.", - "UserId": "999-235-4660", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e665e428-10a2-46a5-8e48-d0736229fbf1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T23:13:43.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "I apologize for the inconvenience, Sarah. I will need to log a ticket for this and escalate it to our support team who will investigate the issue and provide a resolution to you. Can you confirm the best phone number and email address to reach you at?", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f860c0be-91ca-4118-a187-2fe2904772ff", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-10T23:14:23.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Yes, my phone number is 555-123-4567 and my email is sarahjones@email.com.", - "UserId": "999-235-4660", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7c0cd804-bd02-4c97-a46d-ba85eb857d98", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-10T23:15:21.7116203-05:00", - "ConversationId": "b2428998-bf0f-4550-b482-7ffcdd2b9743", - "Value": "Thank you, Sarah. I will log a ticket immediately and follow up with you as soon as I have more information on the issue.", - "UserId": "5B94O0", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-10T23:09:47.7116203-05:00", - "EndTime": "2024-05-10T23:15:21.7116203-05:00", - "Merged_content": "Good morning, thank you for calling the travel agency. My name is Lucas Thompson, how can I assist you today?Yes, I'm having trouble with a recent booking I made with your agency. My name is Sarah Jones and I had a flight and hotel reservation to Los Angeles last week.I'm sorry to hear that, Sarah. Can you please provide me with your reservation number so I can take a look at your booking?Sure, it's 123ABC and my departure city was Chicago.Thank you for that information, Sarah. Can you please tell me what specific issue you experienced during your travels to Los Angeles?Yes, my flight was delayed for several hours and when I arrived at the hotel, they did not have any record of my reservation. I had to spend the night in the lobby before they found a room for me.I apologize for the inconvenience, Sarah. I will need to log a ticket for this and escalate it to our support team who will investigate the issue and provide a resolution to you. Can you confirm the best phone number and email address to reach you at?Yes, my phone number is 555-123-4567 and my email is sarahjones@email.com.Thank you, Sarah. I will log a ticket immediately and follow up with you as soon as I have more information on the issue.", - "Merged_content_user": "Yes, I'm having trouble with a recent booking I made with your agency. My name is Sarah Jones and I had a flight and hotel reservation to Los Angeles last week.Sure, it's 123ABC and my departure city was Chicago.Yes, my flight was delayed for several hours and when I arrived at the hotel, they did not have any record of my reservation. I had to spend the night in the lobby before they found a room for me.Yes, my phone number is 555-123-4567 and my email is sarahjones@email.com.", - "Merged_content_agent": "Good morning, thank you for calling the travel agency. My name is Lucas Thompson, how can I assist you today?I'm sorry to hear that, Sarah. Can you please provide me with your reservation number so I can take a look at your booking?Thank you for that information, Sarah. Can you please tell me what specific issue you experienced during your travels to Los Angeles?I apologize for the inconvenience, Sarah. I will need to log a ticket for this and escalate it to our support team who will investigate the issue and provide a resolution to you. Can you confirm the best phone number and email address to reach you at?Thank you, Sarah. I will log a ticket immediately and follow up with you as soon as I have more information on the issue.", - "Full_conversation": "Agent: Good morning, thank you for calling the travel agency. My name is Lucas Thompson, how can I assist you today?\nCustomer: Yes, I'm having trouble with a recent booking I made with your agency. My name is Sarah Jones and I had a flight and hotel reservation to Los Angeles last week.\nAgent: I'm sorry to hear that, Sarah. Can you please provide me with your reservation number so I can take a look at your booking?\nCustomer: Sure, it's 123ABC and my departure city was Chicago.\nAgent: Thank you for that information, Sarah. Can you please tell me what specific issue you experienced during your travels to Los Angeles?\nCustomer: Yes, my flight was delayed for several hours and when I arrived at the hotel, they did not have any record of my reservation. I had to spend the night in the lobby before they found a room for me.\nAgent: I apologize for the inconvenience, Sarah. I will need to log a ticket for this and escalate it to our support team who will investigate the issue and provide a resolution to you. Can you confirm the best phone number and email address to reach you at?\nCustomer: Yes, my phone number is 555-123-4567 and my email is sarahjones@email.com.\nAgent: Thank you, Sarah. I will log a ticket immediately and follow up with you as soon as I have more information on the issue.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240323060456.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240323060456.json deleted file mode 100644 index 00ab0cfa..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240323060456.json +++ /dev/null @@ -1,139 +0,0 @@ -{ - "AgentName": "Mia Anderson", - "AgentId": "UDC24N", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-524-7082", - "Conversation": { - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Messages": [ - { - "Id": "15f3bd16-ed29-4e56-b5cc-50517cc706fb", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T06:05:38.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fb82a4a4-9aed-4bb3-9bf8-504809eac551", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T06:05:45.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "Hi Mia, my name is John Smith. I am having trouble with my travel plans. I booked a flight and hotel package to New York City for next week, but I have not received any confirmation or itinerary details.", - "UserId": "999-524-7082", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a61e86aa-60db-4666-840f-aef75b4f59e3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T06:06:06.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "I'm sorry to hear that, John. Let me check our system to see what is happening with your reservation.", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "7b07ec65-76cb-4157-af0e-d75d4a74dfd1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T06:06:14.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "Thank you, Mia. I appreciate your help.", - "UserId": "999-524-7082", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4a516177-3030-4af5-a63c-6a1b8ee004a4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T06:07:05.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "I apologize for the inconvenience, John. It seems that there was an error when processing your booking. Let me log a ticket with our technical support team to fix the issue as soon as possible. They should be able to get back to you within the next 24 hours. Can I have your email address and phone number to follow up with you?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ba17a2db-0ee5-4181-8808-47cb3bb654c1", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T06:07:50.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "Sure, my email is johnsmith@email.com and my phone number is 555-123-4567.", - "UserId": "999-524-7082", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0d2e5985-ecb8-429c-81a6-e29160d0819c", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-23T06:08:48.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "Thank you, John. I will make sure to follow up with you once I hear back from our technical support team. Is there anything else I can assist you with?", - "UserId": "UDC24N", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8b63af56-7ba2-4b18-8562-10a6837f6a69", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-23T06:09:42.3174654-05:00", - "ConversationId": "2ab8daa4-2aa8-4a53-b682-7e96f5fadd01", - "Value": "No, that's all. Thank you for your help, Mia.", - "UserId": "999-524-7082", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-23T06:04:56.3174654-05:00", - "EndTime": "2024-03-23T06:09:42.3174654-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?Hi Mia, my name is John Smith. I am having trouble with my travel plans. I booked a flight and hotel package to New York City for next week, but I have not received any confirmation or itinerary details.I'm sorry to hear that, John. Let me check our system to see what is happening with your reservation.Thank you, Mia. I appreciate your help.I apologize for the inconvenience, John. It seems that there was an error when processing your booking. Let me log a ticket with our technical support team to fix the issue as soon as possible. They should be able to get back to you within the next 24 hours. Can I have your email address and phone number to follow up with you?Sure, my email is johnsmith@email.com and my phone number is 555-123-4567.Thank you, John. I will make sure to follow up with you once I hear back from our technical support team. Is there anything else I can assist you with?No, that's all. Thank you for your help, Mia.", - "Merged_content_user": "Hi Mia, my name is John Smith. I am having trouble with my travel plans. I booked a flight and hotel package to New York City for next week, but I have not received any confirmation or itinerary details.Thank you, Mia. I appreciate your help.Sure, my email is johnsmith@email.com and my phone number is 555-123-4567.No, that's all. Thank you for your help, Mia.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?I'm sorry to hear that, John. Let me check our system to see what is happening with your reservation.I apologize for the inconvenience, John. It seems that there was an error when processing your booking. Let me log a ticket with our technical support team to fix the issue as soon as possible. They should be able to get back to you within the next 24 hours. Can I have your email address and phone number to follow up with you?Thank you, John. I will make sure to follow up with you once I hear back from our technical support team. Is there anything else I can assist you with?", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Mia Anderson. How may I assist you today?\nCustomer: Hi Mia, my name is John Smith. I am having trouble with my travel plans. I booked a flight and hotel package to New York City for next week, but I have not received any confirmation or itinerary details.\nAgent: I'm sorry to hear that, John. Let me check our system to see what is happening with your reservation.\nCustomer: Thank you, Mia. I appreciate your help.\nAgent: I apologize for the inconvenience, John. It seems that there was an error when processing your booking. Let me log a ticket with our technical support team to fix the issue as soon as possible. They should be able to get back to you within the next 24 hours. Can I have your email address and phone number to follow up with you?\nCustomer: Sure, my email is johnsmith@email.com and my phone number is 555-123-4567.\nAgent: Thank you, John. I will make sure to follow up with you once I hear back from our technical support team. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Mia.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240330050431.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240330050431.json deleted file mode 100644 index 6ad8e0cd..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240330050431.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-423-7745", - "Conversation": { - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Messages": [ - { - "Id": "1366d095-24ca-40a6-b489-a54cb87b68d1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-30T05:04:32.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Hello, thank you for calling the travel agency. My name is Grace King, how can I assist you today?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4e07c52-baf6-457b-b814-6267b0f73ece", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-30T05:04:58.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Hi Grace, I'm having some trouble with my travel plans. I need some tech support.", - "UserId": "999-423-7745", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c5d8ce75-174a-4446-85fa-4ae3d6b651ad", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-30T05:05:33.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Of course, I'll do my best to help. Can you please tell me a bit more about the issue you're experiencing?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8d8efbc7-ffa7-46ec-b182-660e06f110fc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-30T05:05:34.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "I'm trying to book a flight from Los Angeles to New York, but I'm having trouble deciding on which airline to go with and what date to leave.", - "UserId": "999-423-7745", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8f018409-4ffe-44db-af29-b16117138eb1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-30T05:06:30.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "I understand. Let me pull up some options for you. Are you looking for a non-stop flight or are layovers okay?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f89af073-8014-47eb-a95f-5310cdbcb07a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-30T05:07:13.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Non-stop would be great if possible, but if it's significantly cheaper I don't mind a layover. I just want to get there as quickly as possible.", - "UserId": "999-423-7745", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "8519dd1c-13dd-4288-abf7-db65f3a259cf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-30T05:07:44.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "I see. Here are a few options for you to consider. American Airlines has a non-stop flight leaving LAX at 8am on June 18th and arriving in JFK at 3:30pm, for a total of $450. Delta Airlines has a non-stop flight leaving LAX at 11am on June 18th and arriving in JFK at 6:30pm, for a total of $475. Lastly, JetBlue Airways has a layover in Orlando, departing from LAX at 6am on June 18th and arriving in JFK at 11:15pm, for a total of $375. Which option sounds the best to you?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "33c0f3fc-306f-4cd2-8866-b76bc0d75270", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-03-30T05:08:21.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Thank you for the options, Grace. I think I'll go with the American Airlines non-stop flight leaving at 8am on June 18th.", - "UserId": "999-423-7745", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "bbd6b0b3-e861-4d73-be51-98f4972f4485", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-03-30T05:09:05.9778305-05:00", - "ConversationId": "31454a55-aed5-4241-8da9-da63cbb862c4", - "Value": "Great choice! Let me go ahead and book that for you. Can I have your name and payment information please?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-03-30T05:04:31.9778305-05:00", - "EndTime": "2024-03-30T05:09:05.9778305-05:00", - "Merged_content": "Hello, thank you for calling the travel agency. My name is Grace King, how can I assist you today?Hi Grace, I'm having some trouble with my travel plans. I need some tech support.Of course, I'll do my best to help. Can you please tell me a bit more about the issue you're experiencing?I'm trying to book a flight from Los Angeles to New York, but I'm having trouble deciding on which airline to go with and what date to leave.I understand. Let me pull up some options for you. Are you looking for a non-stop flight or are layovers okay?Non-stop would be great if possible, but if it's significantly cheaper I don't mind a layover. I just want to get there as quickly as possible.I see. Here are a few options for you to consider. American Airlines has a non-stop flight leaving LAX at 8am on June 18th and arriving in JFK at 3:30pm, for a total of $450. Delta Airlines has a non-stop flight leaving LAX at 11am on June 18th and arriving in JFK at 6:30pm, for a total of $475. Lastly, JetBlue Airways has a layover in Orlando, departing from LAX at 6am on June 18th and arriving in JFK at 11:15pm, for a total of $375. Which option sounds the best to you?Thank you for the options, Grace. I think I'll go with the American Airlines non-stop flight leaving at 8am on June 18th.Great choice! Let me go ahead and book that for you. Can I have your name and payment information please?", - "Merged_content_user": "Hi Grace, I'm having some trouble with my travel plans. I need some tech support.I'm trying to book a flight from Los Angeles to New York, but I'm having trouble deciding on which airline to go with and what date to leave.Non-stop would be great if possible, but if it's significantly cheaper I don't mind a layover. I just want to get there as quickly as possible.Thank you for the options, Grace. I think I'll go with the American Airlines non-stop flight leaving at 8am on June 18th.", - "Merged_content_agent": "Hello, thank you for calling the travel agency. My name is Grace King, how can I assist you today?Of course, I'll do my best to help. Can you please tell me a bit more about the issue you're experiencing?I understand. Let me pull up some options for you. Are you looking for a non-stop flight or are layovers okay?I see. Here are a few options for you to consider. American Airlines has a non-stop flight leaving LAX at 8am on June 18th and arriving in JFK at 3:30pm, for a total of $450. Delta Airlines has a non-stop flight leaving LAX at 11am on June 18th and arriving in JFK at 6:30pm, for a total of $475. Lastly, JetBlue Airways has a layover in Orlando, departing from LAX at 6am on June 18th and arriving in JFK at 11:15pm, for a total of $375. Which option sounds the best to you?Great choice! Let me go ahead and book that for you. Can I have your name and payment information please?", - "Full_conversation": "Agent: Hello, thank you for calling the travel agency. My name is Grace King, how can I assist you today?\nCustomer: Hi Grace, I'm having some trouble with my travel plans. I need some tech support.\nAgent: Of course, I'll do my best to help. Can you please tell me a bit more about the issue you're experiencing?\nCustomer: I'm trying to book a flight from Los Angeles to New York, but I'm having trouble deciding on which airline to go with and what date to leave.\nAgent: I understand. Let me pull up some options for you. Are you looking for a non-stop flight or are layovers okay?\nCustomer: Non-stop would be great if possible, but if it's significantly cheaper I don't mind a layover. I just want to get there as quickly as possible.\nAgent: I see. Here are a few options for you to consider. American Airlines has a non-stop flight leaving LAX at 8am on June 18th and arriving in JFK at 3:30pm, for a total of $450. Delta Airlines has a non-stop flight leaving LAX at 11am on June 18th and arriving in JFK at 6:30pm, for a total of $475. Lastly, JetBlue Airways has a layover in Orlando, departing from LAX at 6am on June 18th and arriving in JFK at 11:15pm, for a total of $375. Which option sounds the best to you?\nCustomer: Thank you for the options, Grace. I think I'll go with the American Airlines non-stop flight leaving at 8am on June 18th.\nAgent: Great choice! Let me go ahead and book that for you. Can I have your name and payment information please?\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240424020542.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240424020542.json deleted file mode 100644 index 4629f53e..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240424020542.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Isaac Wright", - "AgentId": "AFRZLT", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-919-9915", - "Conversation": { - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Messages": [ - { - "Id": "18f8b7ce-ab62-40fa-9f7a-feeda296ce74", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:06:32.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Thank you for calling the travel agency, my name is Isaac. How may I assist you today?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "db4764ef-d73c-4aeb-a454-0b36560c6acf", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:06:53.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Hi Isaac, my name is Rachel Smith and I'm having some trouble with my travel plans. I booked a flight from New York to Los Angeles for next month, but I'm having second thoughts about it. I need some help making a decision.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "58c6b225-4527-4505-8dba-bad9f8e9e107", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:07:19.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Of course, Rachel. I'm here to assist you. Can you please tell me more about your concerns? Is there anything in particular bothering you about your current itinerary?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e2cb81d3-e26d-4894-9cd1-b1a1e60b06d6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:07:57.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Well, I'm not sure if I want to fly economy. I've been looking at some business class options, but there are so many choices and I'm not sure which one to pick.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2ba73f33-8a46-40dd-bc5d-793b94b38893", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:08:32.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "I understand, Rachel. Upgrading your flight can definitely make a difference in your travel experience. Let me check our options for you. We have several airlines that offer business class flights from New York to Los Angeles, including Delta, American Airlines and United. Which airline do you prefer?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0fd82fc0-7885-4c10-8c86-b70c7c95b047", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:09:28.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "I usually like flying with Delta, but I'm open to other options if they're better.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b33bb06f-1ae0-4dfe-8b39-caa48ab16862", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:09:55.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Great. For a business class flight with Delta, we have different options depending on your preferred departure and arrival times. We have a morning flight departing at 8:00 am and arriving at 11:35 am, and an afternoon flight departing at 2:00 pm and arriving at 5:35 pm. Which one fits better with your schedule?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "17dce301-b44c-4bb1-946e-e91f2346ee82", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:10:17.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "I think the morning flight works better, but can you tell me more about the seats and amenities? I want to make sure I'm getting enough value for the money.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a37b2878-8f87-48f3-a8d9-446c0b848db1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:11:14.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Certainly. Delta's business class seats are wider and have more legroom than economy seats. They also recline to a flat position, which is great for sleeping during long flights. You'll also have access to the Sky Club lounge at the airport, where you can enjoy complimentary drinks and snacks, free Wi-Fi, and a relaxing environment. Would you like me to book this flight for you?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1ba4d12b-2cc2-4e62-96a6-a95a63c311ae", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:11:15.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Yes, that sounds like a good option. Can you please send me the details and the confirmation number?", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e47668a4-45db-47d7-8068-45e63ecb0c66", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:11:33.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Absolutely. I'll need your email address to send you the confirmation. Can you please provide it to me?", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "10f315d0-b920-4138-a59c-c3c9b060b36e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:12:26.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Sure, it's rachel.smith@gmail.com.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c2ad7598-7524-4871-9960-aa96a80ee6b7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:13:19.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "Thank you, Rachel. The confirmation email has been sent to your email address with all the details and your reservation number. Please let me know if there's anything else I can help you with today.", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2506edc7-4624-4d16-b4ce-b040dce391c9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-04-24T02:13:38.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "No, that's all I needed. Thank you so much for your assistance, Isaac. You've been very patient with me and I appreciate it.", - "UserId": "999-919-9915", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "62e49a23-dc83-4b43-89a2-31c27c8aaa87", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-04-24T02:14:13.2868553-05:00", - "ConversationId": "590a569e-4dcc-4ad3-8fb9-7157a0d693cc", - "Value": "You're welcome, Rachel. It was my pleasure to help you. Have a great day!", - "UserId": "AFRZLT", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-04-24T02:05:42.2868553-05:00", - "EndTime": "2024-04-24T02:14:13.2868553-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Isaac. How may I assist you today?Hi Isaac, my name is Rachel Smith and I'm having some trouble with my travel plans. I booked a flight from New York to Los Angeles for next month, but I'm having second thoughts about it. I need some help making a decision.Of course, Rachel. I'm here to assist you. Can you please tell me more about your concerns? Is there anything in particular bothering you about your current itinerary?Well, I'm not sure if I want to fly economy. I've been looking at some business class options, but there are so many choices and I'm not sure which one to pick.I understand, Rachel. Upgrading your flight can definitely make a difference in your travel experience. Let me check our options for you. We have several airlines that offer business class flights from New York to Los Angeles, including Delta, American Airlines and United. Which airline do you prefer?I usually like flying with Delta, but I'm open to other options if they're better.Great. For a business class flight with Delta, we have different options depending on your preferred departure and arrival times. We have a morning flight departing at 8:00 am and arriving at 11:35 am, and an afternoon flight departing at 2:00 pm and arriving at 5:35 pm. Which one fits better with your schedule?I think the morning flight works better, but can you tell me more about the seats and amenities? I want to make sure I'm getting enough value for the money.Certainly. Delta's business class seats are wider and have more legroom than economy seats. They also recline to a flat position, which is great for sleeping during long flights. You'll also have access to the Sky Club lounge at the airport, where you can enjoy complimentary drinks and snacks, free Wi-Fi, and a relaxing environment. Would you like me to book this flight for you?Yes, that sounds like a good option. Can you please send me the details and the confirmation number?Absolutely. I'll need your email address to send you the confirmation. Can you please provide it to me?Sure, it's rachel.smith@gmail.com.Thank you, Rachel. The confirmation email has been sent to your email address with all the details and your reservation number. Please let me know if there's anything else I can help you with today.No, that's all I needed. Thank you so much for your assistance, Isaac. You've been very patient with me and I appreciate it.You're welcome, Rachel. It was my pleasure to help you. Have a great day!", - "Merged_content_user": "Hi Isaac, my name is Rachel Smith and I'm having some trouble with my travel plans. I booked a flight from New York to Los Angeles for next month, but I'm having second thoughts about it. I need some help making a decision.Well, I'm not sure if I want to fly economy. I've been looking at some business class options, but there are so many choices and I'm not sure which one to pick.I usually like flying with Delta, but I'm open to other options if they're better.I think the morning flight works better, but can you tell me more about the seats and amenities? I want to make sure I'm getting enough value for the money.Yes, that sounds like a good option. Can you please send me the details and the confirmation number?Sure, it's rachel.smith@gmail.com.No, that's all I needed. Thank you so much for your assistance, Isaac. You've been very patient with me and I appreciate it.", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Isaac. How may I assist you today?Of course, Rachel. I'm here to assist you. Can you please tell me more about your concerns? Is there anything in particular bothering you about your current itinerary?I understand, Rachel. Upgrading your flight can definitely make a difference in your travel experience. Let me check our options for you. We have several airlines that offer business class flights from New York to Los Angeles, including Delta, American Airlines and United. Which airline do you prefer?Great. For a business class flight with Delta, we have different options depending on your preferred departure and arrival times. We have a morning flight departing at 8:00 am and arriving at 11:35 am, and an afternoon flight departing at 2:00 pm and arriving at 5:35 pm. Which one fits better with your schedule?Certainly. Delta's business class seats are wider and have more legroom than economy seats. They also recline to a flat position, which is great for sleeping during long flights. You'll also have access to the Sky Club lounge at the airport, where you can enjoy complimentary drinks and snacks, free Wi-Fi, and a relaxing environment. Would you like me to book this flight for you?Absolutely. I'll need your email address to send you the confirmation. Can you please provide it to me?Thank you, Rachel. The confirmation email has been sent to your email address with all the details and your reservation number. Please let me know if there's anything else I can help you with today.You're welcome, Rachel. It was my pleasure to help you. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Isaac. How may I assist you today?\nCustomer: Hi Isaac, my name is Rachel Smith and I'm having some trouble with my travel plans. I booked a flight from New York to Los Angeles for next month, but I'm having second thoughts about it. I need some help making a decision.\nAgent: Of course, Rachel. I'm here to assist you. Can you please tell me more about your concerns? Is there anything in particular bothering you about your current itinerary?\nCustomer: Well, I'm not sure if I want to fly economy. I've been looking at some business class options, but there are so many choices and I'm not sure which one to pick.\nAgent: I understand, Rachel. Upgrading your flight can definitely make a difference in your travel experience. Let me check our options for you. We have several airlines that offer business class flights from New York to Los Angeles, including Delta, American Airlines and United. Which airline do you prefer?\nCustomer: I usually like flying with Delta, but I'm open to other options if they're better.\nAgent: Great. For a business class flight with Delta, we have different options depending on your preferred departure and arrival times. We have a morning flight departing at 8:00 am and arriving at 11:35 am, and an afternoon flight departing at 2:00 pm and arriving at 5:35 pm. Which one fits better with your schedule?\nCustomer: I think the morning flight works better, but can you tell me more about the seats and amenities? I want to make sure I'm getting enough value for the money.\nAgent: Certainly. Delta's business class seats are wider and have more legroom than economy seats. They also recline to a flat position, which is great for sleeping during long flights. You'll also have access to the Sky Club lounge at the airport, where you can enjoy complimentary drinks and snacks, free Wi-Fi, and a relaxing environment. Would you like me to book this flight for you?\nCustomer: Yes, that sounds like a good option. Can you please send me the details and the confirmation number?\nAgent: Absolutely. I'll need your email address to send you the confirmation. Can you please provide it to me?\nCustomer: Sure, it's rachel.smith@gmail.com.\nAgent: Thank you, Rachel. The confirmation email has been sent to your email address with all the details and your reservation number. Please let me know if there's anything else I can help you with today.\nCustomer: No, that's all I needed. Thank you so much for your assistance, Isaac. You've been very patient with me and I appreciate it.\nAgent: You're welcome, Rachel. It was my pleasure to help you. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240507140506.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240507140506.json deleted file mode 100644 index 65d0622b..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240507140506.json +++ /dev/null @@ -1,229 +0,0 @@ -{ - "AgentName": "Nathan Walker", - "AgentId": "UO2KU9", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-932-4588", - "Conversation": { - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Messages": [ - { - "Id": "d5cf66ee-cb24-43d0-aaf4-fbc3ce787f51", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:05:11.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Thank you for calling our travel agency, my name is Nathan and I'm here to help. What seems to be the problem?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e9768d37-bc2d-4e42-abc4-5e0f4a53ba96", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:05:41.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Hi Nathan, I'm having trouble making a decision on my upcoming trip. Can you give me some options?", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "66bbc185-c4e4-4ad0-9332-4c2e89dca49b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:05:46.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Of course, I'd be happy to help you with that. Can you tell me a little bit more about your trip? Where are you traveling from and to, and what are your dates?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "35cb10a9-7dfa-463d-a344-74ee4b85dde2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:06:26.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "I'm traveling from New York to Los Angeles in August, and I haven't booked anything yet.", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "34ecd614-0853-4ed0-84e1-c6f870ca6ab6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:06:34.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Great, let me look up some options for you. We have flights leaving from JFK and LaGuardia airports, and there are plenty of hotels in the LA area to choose from. Do you have a budget in mind?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9e8b7132-ebe6-42f4-98e2-5e595382f7b6", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:06:45.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "I'm willing to spend up to $2,000 total for the flight and hotel.", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b41d56a0-4f31-4750-bc49-79f249915d5d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:07:10.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Ok, based on your budget and preferences, I recommend taking a direct flight from JFK to LAX on Delta Airlines. The flight departs on August 15th at 9am and arrives at 12pm. I can also get you a reservation at the Hilton Los Angeles for three nights, checking in on August 15th and checking out on August 18th. The total cost for the flight and hotel comes to $1,750. How does that sound?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c421033e-e897-4ec9-903b-79fed290905c", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:07:56.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "That sounds like a good option. Can you hold that for me while I think about it?", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "23dd9b60-214b-48ce-ab18-cf3363274327", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:08:50.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Unfortunately, I'm not able to hold reservations without payment, but I can send you an email with all the details so you can book it later if you decide to go with that option.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cad2223b-d85e-4ff8-970b-a3149573ec3e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:09:16.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Ok, that works. Can you also send me some other options to compare?", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "70b0106e-c6d2-4ab3-b1ec-29dac3e173a6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:09:30.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Sure thing, I'll send you an email with a few other flight and hotel options within your budget.", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f3ceb321-a0a9-46cf-af8c-a80d4e794d5a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:10:03.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "Thank you so much for your help. I feel much better about making a decision now.", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "24ca76ea-f6f4-4edc-9a44-24e85a61012d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-07T14:10:25.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "You're welcome! Is there anything else I can help you with?", - "UserId": "UO2KU9", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "041400b9-5f25-4d9d-b9fb-30e609905b50", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-07T14:11:07.3294799-05:00", - "ConversationId": "00274b2d-3ef6-4a6c-ab1b-aba49d9c0198", - "Value": "No, that's all for now. Thanks again!", - "UserId": "999-932-4588", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-07T14:05:06.3294799-05:00", - "EndTime": "2024-05-07T14:11:07.3294799-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Nathan and I'm here to help. What seems to be the problem?Hi Nathan, I'm having trouble making a decision on my upcoming trip. Can you give me some options?Of course, I'd be happy to help you with that. Can you tell me a little bit more about your trip? Where are you traveling from and to, and what are your dates?I'm traveling from New York to Los Angeles in August, and I haven't booked anything yet.Great, let me look up some options for you. We have flights leaving from JFK and LaGuardia airports, and there are plenty of hotels in the LA area to choose from. Do you have a budget in mind?I'm willing to spend up to $2,000 total for the flight and hotel.Ok, based on your budget and preferences, I recommend taking a direct flight from JFK to LAX on Delta Airlines. The flight departs on August 15th at 9am and arrives at 12pm. I can also get you a reservation at the Hilton Los Angeles for three nights, checking in on August 15th and checking out on August 18th. The total cost for the flight and hotel comes to $1,750. How does that sound?That sounds like a good option. Can you hold that for me while I think about it?Unfortunately, I'm not able to hold reservations without payment, but I can send you an email with all the details so you can book it later if you decide to go with that option.Ok, that works. Can you also send me some other options to compare?Sure thing, I'll send you an email with a few other flight and hotel options within your budget.Thank you so much for your help. I feel much better about making a decision now.You're welcome! Is there anything else I can help you with?No, that's all for now. Thanks again!", - "Merged_content_user": "Hi Nathan, I'm having trouble making a decision on my upcoming trip. Can you give me some options?I'm traveling from New York to Los Angeles in August, and I haven't booked anything yet.I'm willing to spend up to $2,000 total for the flight and hotel.That sounds like a good option. Can you hold that for me while I think about it?Ok, that works. Can you also send me some other options to compare?Thank you so much for your help. I feel much better about making a decision now.No, that's all for now. Thanks again!", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Nathan and I'm here to help. What seems to be the problem?Of course, I'd be happy to help you with that. Can you tell me a little bit more about your trip? Where are you traveling from and to, and what are your dates?Great, let me look up some options for you. We have flights leaving from JFK and LaGuardia airports, and there are plenty of hotels in the LA area to choose from. Do you have a budget in mind?Ok, based on your budget and preferences, I recommend taking a direct flight from JFK to LAX on Delta Airlines. The flight departs on August 15th at 9am and arrives at 12pm. I can also get you a reservation at the Hilton Los Angeles for three nights, checking in on August 15th and checking out on August 18th. The total cost for the flight and hotel comes to $1,750. How does that sound?Unfortunately, I'm not able to hold reservations without payment, but I can send you an email with all the details so you can book it later if you decide to go with that option.Sure thing, I'll send you an email with a few other flight and hotel options within your budget.You're welcome! Is there anything else I can help you with?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Nathan and I'm here to help. What seems to be the problem?\nCustomer: Hi Nathan, I'm having trouble making a decision on my upcoming trip. Can you give me some options?\nAgent: Of course, I'd be happy to help you with that. Can you tell me a little bit more about your trip? Where are you traveling from and to, and what are your dates?\nCustomer: I'm traveling from New York to Los Angeles in August, and I haven't booked anything yet.\nAgent: Great, let me look up some options for you. We have flights leaving from JFK and LaGuardia airports, and there are plenty of hotels in the LA area to choose from. Do you have a budget in mind?\nCustomer: I'm willing to spend up to $2,000 total for the flight and hotel.\nAgent: Ok, based on your budget and preferences, I recommend taking a direct flight from JFK to LAX on Delta Airlines. The flight departs on August 15th at 9am and arrives at 12pm. I can also get you a reservation at the Hilton Los Angeles for three nights, checking in on August 15th and checking out on August 18th. The total cost for the flight and hotel comes to $1,750. How does that sound?\nCustomer: That sounds like a good option. Can you hold that for me while I think about it?\nAgent: Unfortunately, I'm not able to hold reservations without payment, but I can send you an email with all the details so you can book it later if you decide to go with that option.\nCustomer: Ok, that works. Can you also send me some other options to compare?\nAgent: Sure thing, I'll send you an email with a few other flight and hotel options within your budget.\nCustomer: Thank you so much for your help. I feel much better about making a decision now.\nAgent: You're welcome! Is there anything else I can help you with?\nCustomer: No, that's all for now. Thanks again!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240511120451.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240511120451.json deleted file mode 100644 index 4560ffd9..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240511120451.json +++ /dev/null @@ -1,214 +0,0 @@ -{ - "AgentName": "Harper Jackson", - "AgentId": "NUL2JV", - "Team": "Northeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-477-7474", - "Conversation": { - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Messages": [ - { - "Id": "8bfb8e4f-f956-473d-882c-2ce471ccdd5d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:05:18.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Thank you for calling. This is Harper Jackson. How may I assist you?", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e5524b5d-0a63-4f97-8a47-9dfdf82f4e47", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:05:39.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Yes, hi. My name is Sarah Johnson and I'm having issues with my tech. I was supposed to be in San Francisco for a conference but my flight was delayed due to weather conditions and now I can't access my online conference. I need to know how I can access the conference.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a185b2dc-2b85-4c44-9ea3-7f224b6a09d3", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:06:26.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "I'm sorry to hear that, Sarah. I can definitely assist you with that. Can you please provide me with your confirmation number and the name of the conference?", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "ccadd8b7-45fa-4dde-ba1e-ffde165b0efc", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:06:38.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "My confirmation code is ABC123 and the conference is the Global Business Conference.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5198aa88-342a-4fb8-a15e-b13a6be221b6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:06:48.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Thank you, Sarah. I've located your registration and it looks like you should have received an email with a link to access the conference. Have you tried checking your email?", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "40a9cf1d-8086-4042-8997-9031ed471e58", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:07:40.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Yes, I checked my email but I can't find the link. This is ridiculous, I paid a lot of money for this conference and now I can't even access it.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d01a58db-2c17-489f-a8ce-1d25ea373369", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:07:49.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "I completely understand your frustration, Sarah. Let me check if I can find the link and send it to you.", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b576bad7-1ee3-4a6e-8dc8-c6dddade119b", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:07:54.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Thank you, that would be great.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "47c0a96e-4943-4f35-a582-2a60bc1bb4a9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:08:34.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "I was able to find the link and just sent it to your email. Please check your inbox and see if you received it.", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a535499c-aaa9-4bc9-9a16-06db8616ef4d", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:08:54.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "Yes, I just received it. Thank you so much for your help, Harper.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f815f2a0-498b-41a4-80c9-2afbb2dde013", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:08:55.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "You're very welcome, Sarah. Do you have any other questions or concerns?", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9153cd9e-9e46-401b-9445-6eb9c4e23676", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-11T12:08:57.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "No, that's all. Thank you again for your help.", - "UserId": "999-477-7474", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1da348f8-a020-4ccc-abb5-d9e90c983d98", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-11T12:09:46.2341043-05:00", - "ConversationId": "37d228ef-d07b-47d2-99d8-f11a104bdeae", - "Value": "It was my pleasure, Sarah. Have a great day!", - "UserId": "NUL2JV", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-11T12:04:51.2341043-05:00", - "EndTime": "2024-05-11T12:09:46.2341043-05:00", - "Merged_content": "Thank you for calling. This is Harper Jackson. How may I assist you?Yes, hi. My name is Sarah Johnson and I'm having issues with my tech. I was supposed to be in San Francisco for a conference but my flight was delayed due to weather conditions and now I can't access my online conference. I need to know how I can access the conference.I'm sorry to hear that, Sarah. I can definitely assist you with that. Can you please provide me with your confirmation number and the name of the conference?My confirmation code is ABC123 and the conference is the Global Business Conference.Thank you, Sarah. I've located your registration and it looks like you should have received an email with a link to access the conference. Have you tried checking your email?Yes, I checked my email but I can't find the link. This is ridiculous, I paid a lot of money for this conference and now I can't even access it.I completely understand your frustration, Sarah. Let me check if I can find the link and send it to you.Thank you, that would be great.I was able to find the link and just sent it to your email. Please check your inbox and see if you received it.Yes, I just received it. Thank you so much for your help, Harper.You're very welcome, Sarah. Do you have any other questions or concerns?No, that's all. Thank you again for your help.It was my pleasure, Sarah. Have a great day!", - "Merged_content_user": "Yes, hi. My name is Sarah Johnson and I'm having issues with my tech. I was supposed to be in San Francisco for a conference but my flight was delayed due to weather conditions and now I can't access my online conference. I need to know how I can access the conference.My confirmation code is ABC123 and the conference is the Global Business Conference.Yes, I checked my email but I can't find the link. This is ridiculous, I paid a lot of money for this conference and now I can't even access it.Thank you, that would be great.Yes, I just received it. Thank you so much for your help, Harper.No, that's all. Thank you again for your help.", - "Merged_content_agent": "Thank you for calling. This is Harper Jackson. How may I assist you?I'm sorry to hear that, Sarah. I can definitely assist you with that. Can you please provide me with your confirmation number and the name of the conference?Thank you, Sarah. I've located your registration and it looks like you should have received an email with a link to access the conference. Have you tried checking your email?I completely understand your frustration, Sarah. Let me check if I can find the link and send it to you.I was able to find the link and just sent it to your email. Please check your inbox and see if you received it.You're very welcome, Sarah. Do you have any other questions or concerns?It was my pleasure, Sarah. Have a great day!", - "Full_conversation": "Agent: Thank you for calling. This is Harper Jackson. How may I assist you?\nCustomer: Yes, hi. My name is Sarah Johnson and I'm having issues with my tech. I was supposed to be in San Francisco for a conference but my flight was delayed due to weather conditions and now I can't access my online conference. I need to know how I can access the conference.\nAgent: I'm sorry to hear that, Sarah. I can definitely assist you with that. Can you please provide me with your confirmation number and the name of the conference?\nCustomer: My confirmation code is ABC123 and the conference is the Global Business Conference.\nAgent: Thank you, Sarah. I've located your registration and it looks like you should have received an email with a link to access the conference. Have you tried checking your email?\nCustomer: Yes, I checked my email but I can't find the link. This is ridiculous, I paid a lot of money for this conference and now I can't even access it.\nAgent: I completely understand your frustration, Sarah. Let me check if I can find the link and send it to you.\nCustomer: Thank you, that would be great.\nAgent: I was able to find the link and just sent it to your email. Please check your inbox and see if you received it.\nCustomer: Yes, I just received it. Thank you so much for your help, Harper.\nAgent: You're very welcome, Sarah. Do you have any other questions or concerns?\nCustomer: No, that's all. Thank you again for your help.\nAgent: It was my pleasure, Sarah. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240512180530.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240512180530.json deleted file mode 100644 index 60ebc318..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240512180530.json +++ /dev/null @@ -1,169 +0,0 @@ -{ - "AgentName": "Liam Johnson", - "AgentId": "YVS2EM", - "Team": "Midwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-434-6042", - "Conversation": { - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Messages": [ - { - "Id": "516db293-1d92-460f-ae45-c77fcd5d64e7", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T18:05:44.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Thank you for calling our travel agency, my name is Liam Johnson. How can I help you today?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6e11e777-57ae-486e-9ef9-926d48fa914e", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T18:05:51.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Hi Liam, I'm Sarah Smith and I'm having some trouble with the travel app I downloaded from your website.", - "UserId": "999-434-6042", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f33ca453-db7b-4c6c-918d-d26a886fb36f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T18:06:41.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "I'm sorry to hear that, Sarah. What seems to be the problem?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "61bbaaa4-fc11-4fce-807a-f4b4b3e9eebd", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T18:06:55.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Well, I downloaded the app to help manage my upcoming trip from Chicago to San Francisco. However, when I try to access my flight details, the app crashes and shuts down every time.", - "UserId": "999-434-6042", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1bf14ce8-14e6-4d5d-8ac5-f8acc9204890", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T18:07:06.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "I'm sorry for the inconvenience, Sarah. Let me see if we can troubleshoot this issue for you. Have you tried uninstalling and reinstalling the app?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5c3146b2-b313-49cb-9e34-5d2049c2284f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T18:07:33.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Yes, I have tried that already and it didn't work.", - "UserId": "999-434-6042", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3cfd3581-5a51-4f28-bf91-1c1ca107c60f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T18:07:47.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Okay, let me check if there are any known issues with the app and if we need to escalate this to our tech support team. Can you please provide me with your booking details such as your flight number and dates of travel?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "18d76c7e-bd96-4eee-9e14-f4ff9b0d9505", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T18:08:00.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Sure, my flight details are as follows: American Airlines, flight AA123, departing from Chicago O'Hare airport on June 14, 2024 at 8:30 AM, arriving at San Francisco International airport at 11:45 AM.", - "UserId": "999-434-6042", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "480c4543-51fc-4dc7-95dc-8e28ecf2850e", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-12T18:08:18.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Thank you, Sarah. Let me check our system and get back to you within the next 24 hours with a resolution. Would you like me to send you an email or a text message with the update?", - "UserId": "YVS2EM", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c4d33bb5-9e5a-4466-8e0e-2d6ae54630c9", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-12T18:09:00.6588179-05:00", - "ConversationId": "b93c794d-c412-44c2-9466-0774757f2859", - "Value": "Yes, please email me at sarah.smith@email.com. Thank you for your help, Liam.", - "UserId": "999-434-6042", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-12T18:05:30.6588179-05:00", - "EndTime": "2024-05-12T18:09:00.6588179-05:00", - "Merged_content": "Thank you for calling our travel agency, my name is Liam Johnson. How can I help you today?Hi Liam, I'm Sarah Smith and I'm having some trouble with the travel app I downloaded from your website.I'm sorry to hear that, Sarah. What seems to be the problem?Well, I downloaded the app to help manage my upcoming trip from Chicago to San Francisco. However, when I try to access my flight details, the app crashes and shuts down every time.I'm sorry for the inconvenience, Sarah. Let me see if we can troubleshoot this issue for you. Have you tried uninstalling and reinstalling the app?Yes, I have tried that already and it didn't work.Okay, let me check if there are any known issues with the app and if we need to escalate this to our tech support team. Can you please provide me with your booking details such as your flight number and dates of travel?Sure, my flight details are as follows: American Airlines, flight AA123, departing from Chicago O'Hare airport on June 14, 2024 at 8:30 AM, arriving at San Francisco International airport at 11:45 AM.Thank you, Sarah. Let me check our system and get back to you within the next 24 hours with a resolution. Would you like me to send you an email or a text message with the update?Yes, please email me at sarah.smith@email.com. Thank you for your help, Liam.", - "Merged_content_user": "Hi Liam, I'm Sarah Smith and I'm having some trouble with the travel app I downloaded from your website.Well, I downloaded the app to help manage my upcoming trip from Chicago to San Francisco. However, when I try to access my flight details, the app crashes and shuts down every time.Yes, I have tried that already and it didn't work.Sure, my flight details are as follows: American Airlines, flight AA123, departing from Chicago O'Hare airport on June 14, 2024 at 8:30 AM, arriving at San Francisco International airport at 11:45 AM.Yes, please email me at sarah.smith@email.com. Thank you for your help, Liam.", - "Merged_content_agent": "Thank you for calling our travel agency, my name is Liam Johnson. How can I help you today?I'm sorry to hear that, Sarah. What seems to be the problem?I'm sorry for the inconvenience, Sarah. Let me see if we can troubleshoot this issue for you. Have you tried uninstalling and reinstalling the app?Okay, let me check if there are any known issues with the app and if we need to escalate this to our tech support team. Can you please provide me with your booking details such as your flight number and dates of travel?Thank you, Sarah. Let me check our system and get back to you within the next 24 hours with a resolution. Would you like me to send you an email or a text message with the update?", - "Full_conversation": "Agent: Thank you for calling our travel agency, my name is Liam Johnson. How can I help you today?\nCustomer: Hi Liam, I'm Sarah Smith and I'm having some trouble with the travel app I downloaded from your website.\nAgent: I'm sorry to hear that, Sarah. What seems to be the problem?\nCustomer: Well, I downloaded the app to help manage my upcoming trip from Chicago to San Francisco. However, when I try to access my flight details, the app crashes and shuts down every time.\nAgent: I'm sorry for the inconvenience, Sarah. Let me see if we can troubleshoot this issue for you. Have you tried uninstalling and reinstalling the app?\nCustomer: Yes, I have tried that already and it didn't work.\nAgent: Okay, let me check if there are any known issues with the app and if we need to escalate this to our tech support team. Can you please provide me with your booking details such as your flight number and dates of travel?\nCustomer: Sure, my flight details are as follows: American Airlines, flight AA123, departing from Chicago O'Hare airport on June 14, 2024 at 8:30 AM, arriving at San Francisco International airport at 11:45 AM.\nAgent: Thank you, Sarah. Let me check our system and get back to you within the next 24 hours with a resolution. Would you like me to send you an email or a text message with the update?\nCustomer: Yes, please email me at sarah.smith@email.com. Thank you for your help, Liam.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240515090425.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240515090425.json deleted file mode 100644 index b21c9258..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240515090425.json +++ /dev/null @@ -1,154 +0,0 @@ -{ - "AgentName": "Grace King", - "AgentId": "ETKIYY", - "Team": "Southeast", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-986-3384", - "Conversation": { - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Messages": [ - { - "Id": "b3e40a0b-6443-40bc-b554-9da85bdca0c5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T09:05:03.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Thank you for contacting our travel agency. This is Grace King, how may I assist you today?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "9846f8d7-2a22-429c-a7a4-2baec47ecdd2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T09:05:33.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Hi Grace, my name is John Smith. I'm having some trouble with my reservations and I need some help. Specifically, I'm having trouble deciding on which hotel to book for my upcoming trip from Atlanta, GA to New York, NY.", - "UserId": "999-986-3384", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "2f00e501-6209-4c8c-8087-ff388a097439", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T09:06:15.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Of course John, I’d be happy to help you out. Can you please let me know what your travel dates are and what's your budget for your hotel stay?", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fb53d755-c765-4432-8adf-2d71a6644c23", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T09:06:35.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "My travel dates are from July 15th to July 20th, and I have a budget of around $200 per night. Can you recommend any hotels that fit that criteria?", - "UserId": "999-986-3384", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "92bd2e29-e94d-4f7f-b52a-5d69bd8d1a60", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T09:06:37.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Sure John, based on your budget, I recommend the Hilton Garden Inn Times Square or the Courtyard by Marriott New York Manhattan/SoHo. Both hotels offer great amenities and are located in convenient areas within your budget range.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e9590129-3d66-4fd7-a63a-1ff5468c120f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T09:07:16.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Thanks Grace, those both sound great. Do you have any other recommendations in case those two are fully booked?", - "UserId": "999-986-3384", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "72100acc-bb1a-4dec-ba7c-2959907ed9b9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T09:07:31.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Absolutely John, if those two hotels are already fully booked, I also recommend the Grand Hyatt New York or the Westin New York at Times Square. Both hotels are also located in great areas and offer fantastic amenities.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "4355f848-316e-4e89-86d2-7f5626b513c5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-15T09:07:53.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "Great, that's very helpful. Thank you so much for your assistance Grace.", - "UserId": "999-986-3384", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "dfd13f72-0b3f-4088-8cef-5cc7786082c5", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-15T09:08:08.2175367-05:00", - "ConversationId": "424cf3fa-cd04-4392-bb81-448cf0a7ca42", - "Value": "You're very welcome John. I'm glad to have been of assistance. If there's anything else I can help you with, don't hesitate to let me know.", - "UserId": "ETKIYY", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-15T09:04:25.2175367-05:00", - "EndTime": "2024-05-15T09:08:08.2175367-05:00", - "Merged_content": "Thank you for contacting our travel agency. This is Grace King, how may I assist you today?Hi Grace, my name is John Smith. I'm having some trouble with my reservations and I need some help. Specifically, I'm having trouble deciding on which hotel to book for my upcoming trip from Atlanta, GA to New York, NY.Of course John, I’d be happy to help you out. Can you please let me know what your travel dates are and what's your budget for your hotel stay?My travel dates are from July 15th to July 20th, and I have a budget of around $200 per night. Can you recommend any hotels that fit that criteria?Sure John, based on your budget, I recommend the Hilton Garden Inn Times Square or the Courtyard by Marriott New York Manhattan/SoHo. Both hotels offer great amenities and are located in convenient areas within your budget range.Thanks Grace, those both sound great. Do you have any other recommendations in case those two are fully booked?Absolutely John, if those two hotels are already fully booked, I also recommend the Grand Hyatt New York or the Westin New York at Times Square. Both hotels are also located in great areas and offer fantastic amenities.Great, that's very helpful. Thank you so much for your assistance Grace.You're very welcome John. I'm glad to have been of assistance. If there's anything else I can help you with, don't hesitate to let me know.", - "Merged_content_user": "Hi Grace, my name is John Smith. I'm having some trouble with my reservations and I need some help. Specifically, I'm having trouble deciding on which hotel to book for my upcoming trip from Atlanta, GA to New York, NY.My travel dates are from July 15th to July 20th, and I have a budget of around $200 per night. Can you recommend any hotels that fit that criteria?Thanks Grace, those both sound great. Do you have any other recommendations in case those two are fully booked?Great, that's very helpful. Thank you so much for your assistance Grace.", - "Merged_content_agent": "Thank you for contacting our travel agency. This is Grace King, how may I assist you today?Of course John, I’d be happy to help you out. Can you please let me know what your travel dates are and what's your budget for your hotel stay?Sure John, based on your budget, I recommend the Hilton Garden Inn Times Square or the Courtyard by Marriott New York Manhattan/SoHo. Both hotels offer great amenities and are located in convenient areas within your budget range.Absolutely John, if those two hotels are already fully booked, I also recommend the Grand Hyatt New York or the Westin New York at Times Square. Both hotels are also located in great areas and offer fantastic amenities.You're very welcome John. I'm glad to have been of assistance. If there's anything else I can help you with, don't hesitate to let me know.", - "Full_conversation": "Agent: Thank you for contacting our travel agency. This is Grace King, how may I assist you today?\nCustomer: Hi Grace, my name is John Smith. I'm having some trouble with my reservations and I need some help. Specifically, I'm having trouble deciding on which hotel to book for my upcoming trip from Atlanta, GA to New York, NY.\nAgent: Of course John, I’d be happy to help you out. Can you please let me know what your travel dates are and what's your budget for your hotel stay?\nCustomer: My travel dates are from July 15th to July 20th, and I have a budget of around $200 per night. Can you recommend any hotels that fit that criteria?\nAgent: Sure John, based on your budget, I recommend the Hilton Garden Inn Times Square or the Courtyard by Marriott New York Manhattan/SoHo. Both hotels offer great amenities and are located in convenient areas within your budget range.\nCustomer: Thanks Grace, those both sound great. Do you have any other recommendations in case those two are fully booked?\nAgent: Absolutely John, if those two hotels are already fully booked, I also recommend the Grand Hyatt New York or the Westin New York at Times Square. Both hotels are also located in great areas and offer fantastic amenities.\nCustomer: Great, that's very helpful. Thank you so much for your assistance Grace.\nAgent: You're very welcome John. I'm glad to have been of assistance. If there's anything else I can help you with, don't hesitate to let me know.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240528070512.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240528070512.json deleted file mode 100644 index 7621a26f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240528070512.json +++ /dev/null @@ -1,184 +0,0 @@ -{ - "AgentName": "Amelia Hernandez", - "AgentId": "Q8BBAU", - "Team": "Southwest", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-908-3621", - "Conversation": { - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Messages": [ - { - "Id": "c2d1bf2b-d44c-4744-b902-42e34d69d9d4", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:05:25.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Thank you for calling ABC Travel. My name is Amelia. How may I assist you today?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "737a6b94-9942-4527-9f5d-548e1e5560f2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T07:06:07.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Hi Amelia, I'm John Smith. I'm having trouble with the travel portal, I can't access my itinerary.", - "UserId": "999-908-3621", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d4a48739-becf-4f65-98a5-81161cd4c8be", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:06:40.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "I'm sorry to hear that, John. Can you please provide me with your booking reference number?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "af6771f2-c1e1-42e5-a4f3-aa6fd73bcc4a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T07:07:26.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Sure, it's 123456789.", - "UserId": "999-908-3621", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c3db4a33-ebe8-402f-8b90-579a719dbd3d", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:07:52.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Thank you. I see that you have a flight from Dallas to New York on June 15th. Is that the itinerary you're having trouble with?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f3143f74-d892-4992-874b-5b9e12be1790", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T07:08:14.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Yes, that's the one.", - "UserId": "999-908-3621", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f7d02ca9-cda4-4c28-9d7d-49ca654e0b51", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:08:59.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "I apologize for the inconvenience, John. Our IT team is currently working on a system update that might be causing issues. Can I log a ticket for you and send you an update once the issue is resolved?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6496fe81-4ae4-40a1-9879-2d90c01eb099", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T07:09:37.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "Yes, please do. How long do you think it will take to resolve the issue?", - "UserId": "999-908-3621", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "86e62947-728c-405c-8082-a94fa975f196", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:10:07.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "We expect the system update to be completed in the next 24 hours. I apologize for any inconvenience this may cause. Is there anything else I can assist you with?", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "0e81c9b4-557e-4385-a644-ec4c723cb217", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-05-28T07:10:48.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "No, that's all. Thank you for your help, Amelia.", - "UserId": "999-908-3621", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "c81fe8dc-d823-418b-a465-a95ad49e3dcf", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-05-28T07:11:34.3106987-05:00", - "ConversationId": "1e184023-92df-4404-8dc1-1bda03d0238e", - "Value": "You're welcome, John. Thank you for choosing ABC Travel. Have a great day!", - "UserId": "Q8BBAU", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-05-28T07:05:12.3106987-05:00", - "EndTime": "2024-05-28T07:11:34.3106987-05:00", - "Merged_content": "Thank you for calling ABC Travel. My name is Amelia. How may I assist you today?Hi Amelia, I'm John Smith. I'm having trouble with the travel portal, I can't access my itinerary.I'm sorry to hear that, John. Can you please provide me with your booking reference number?Sure, it's 123456789.Thank you. I see that you have a flight from Dallas to New York on June 15th. Is that the itinerary you're having trouble with?Yes, that's the one.I apologize for the inconvenience, John. Our IT team is currently working on a system update that might be causing issues. Can I log a ticket for you and send you an update once the issue is resolved?Yes, please do. How long do you think it will take to resolve the issue?We expect the system update to be completed in the next 24 hours. I apologize for any inconvenience this may cause. Is there anything else I can assist you with?No, that's all. Thank you for your help, Amelia.You're welcome, John. Thank you for choosing ABC Travel. Have a great day!", - "Merged_content_user": "Hi Amelia, I'm John Smith. I'm having trouble with the travel portal, I can't access my itinerary.Sure, it's 123456789.Yes, that's the one.Yes, please do. How long do you think it will take to resolve the issue?No, that's all. Thank you for your help, Amelia.", - "Merged_content_agent": "Thank you for calling ABC Travel. My name is Amelia. How may I assist you today?I'm sorry to hear that, John. Can you please provide me with your booking reference number?Thank you. I see that you have a flight from Dallas to New York on June 15th. Is that the itinerary you're having trouble with?I apologize for the inconvenience, John. Our IT team is currently working on a system update that might be causing issues. Can I log a ticket for you and send you an update once the issue is resolved?We expect the system update to be completed in the next 24 hours. I apologize for any inconvenience this may cause. Is there anything else I can assist you with?You're welcome, John. Thank you for choosing ABC Travel. Have a great day!", - "Full_conversation": "Agent: Thank you for calling ABC Travel. My name is Amelia. How may I assist you today?\nCustomer: Hi Amelia, I'm John Smith. I'm having trouble with the travel portal, I can't access my itinerary.\nAgent: I'm sorry to hear that, John. Can you please provide me with your booking reference number?\nCustomer: Sure, it's 123456789.\nAgent: Thank you. I see that you have a flight from Dallas to New York on June 15th. Is that the itinerary you're having trouble with?\nCustomer: Yes, that's the one.\nAgent: I apologize for the inconvenience, John. Our IT team is currently working on a system update that might be causing issues. Can I log a ticket for you and send you an update once the issue is resolved?\nCustomer: Yes, please do. How long do you think it will take to resolve the issue?\nAgent: We expect the system update to be completed in the next 24 hours. I apologize for any inconvenience this may cause. Is there anything else I can assist you with?\nCustomer: No, that's all. Thank you for your help, Amelia.\nAgent: You're welcome, John. Thank you for choosing ABC Travel. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240609010439.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240609010439.json deleted file mode 100644 index 5cbebf64..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240609010439.json +++ /dev/null @@ -1,244 +0,0 @@ -{ - "AgentName": "Sebastian Harris", - "AgentId": "Z82TOA", - "Team": "West", - "ResolutionStatus": "Resolved", - "CallReason": "Tech Support", - "CallerID": "999-367-8358", - "Conversation": { - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Messages": [ - { - "Id": "b77f0bef-af5d-4194-87b1-8a5f7f9b5bed", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:05:11.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Thank you for calling the travel agency, my name is Sebastian Harris, how may I assist you today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1cc25b1f-c9dc-476a-be6c-c5af92622f49", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:05:48.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Hi Sebastian, this is John Smith. I just wanted to call and let you know how happy I am with the service I received from your agency on my recent trip from New York to Los Angeles.", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "44728bd4-966d-4a27-a0d5-6fc7cbb1772f", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:06:11.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "That's great to hear, John! Thank you for choosing our agency. Can you tell me more about what specifically made you happy with the service?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cd5bd6c0-4019-4a55-a032-049d9ec8f897", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:06:33.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Sure! The flight was on time, the hotel accommodations were exactly what I needed, and the staff at the hotel were very friendly and helpful.", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "20798aee-eb2a-4d60-a614-778b14f1317a", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:07:08.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "I appreciate the feedback, John. As a thank you for your kind words, I'd like to offer you a 10% discount on your next booking with us. Is there anything else I can help you with?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fe23cd90-e1d2-473f-9d58-0154c6c284e4", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:07:38.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Actually, I do need some tech support. I'm having trouble accessing my itinerary for an upcoming trip from Dallas to Miami.", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a258347d-c0e1-4610-ae0d-d8a74c81ddd1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:07:59.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "I apologize for the inconvenience, John. Can you please provide me with your reservation number and I can help you access your itinerary?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "d673e933-c6c1-4266-8207-b783dff69bf2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:08:24.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Yes, it's XYZ123 and the flight is on June 18th at 2 pm.", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "cb4a8345-274b-4cba-8284-6c87144bf282", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:08:47.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Thank you, John. Let me take a look. It looks like you are all set for your flight from Dallas to Miami. Your itinerary is available on our website, let's walk through getting there together.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b3a9ff08-1418-46dc-bdbc-811ebbaa66e2", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:09:18.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Okay, I'm logged onto the website. What do I do next?", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "671d7ac2-9cfc-4d2a-895b-5991b3d5ebca", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:10:11.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "In the top right corner, you'll see a button that says 'My Trips', click on that and it will take you to a page where you can enter your reservation number and last name to access your itinerary.", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "546677ba-171f-40cd-b250-ec15810d2def", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:10:27.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "Okay, I found it! Thank you so much for your help, Sebastian. You've been very patient and helpful in resolving my issue.", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "43c44799-1ffa-46d9-be5c-ac09988c08ca", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:11:14.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "You're welcome, John. I'm glad I could help. Is there anything else you need assistance with today?", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "833711a5-ced9-4928-a13c-2891a60a35cb", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-09T01:11:21.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "No, that's all for now. Thank you again!", - "UserId": "999-367-8358", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e551f011-06db-447e-9bdb-c8ade52fe505", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-09T01:11:40.8941896-05:00", - "ConversationId": "6e4b73e1-f273-46b8-856f-54451a64c408", - "Value": "You're welcome, John. Have a great day!", - "UserId": "Z82TOA", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-09T01:04:39.8941896-05:00", - "EndTime": "2024-06-09T01:11:40.8941896-05:00", - "Merged_content": "Thank you for calling the travel agency, my name is Sebastian Harris, how may I assist you today?Hi Sebastian, this is John Smith. I just wanted to call and let you know how happy I am with the service I received from your agency on my recent trip from New York to Los Angeles.That's great to hear, John! Thank you for choosing our agency. Can you tell me more about what specifically made you happy with the service?Sure! The flight was on time, the hotel accommodations were exactly what I needed, and the staff at the hotel were very friendly and helpful.I appreciate the feedback, John. As a thank you for your kind words, I'd like to offer you a 10% discount on your next booking with us. Is there anything else I can help you with?Actually, I do need some tech support. I'm having trouble accessing my itinerary for an upcoming trip from Dallas to Miami.I apologize for the inconvenience, John. Can you please provide me with your reservation number and I can help you access your itinerary?Yes, it's XYZ123 and the flight is on June 18th at 2 pm.Thank you, John. Let me take a look. It looks like you are all set for your flight from Dallas to Miami. Your itinerary is available on our website, let's walk through getting there together.Okay, I'm logged onto the website. What do I do next?In the top right corner, you'll see a button that says 'My Trips', click on that and it will take you to a page where you can enter your reservation number and last name to access your itinerary.Okay, I found it! Thank you so much for your help, Sebastian. You've been very patient and helpful in resolving my issue.You're welcome, John. I'm glad I could help. Is there anything else you need assistance with today?No, that's all for now. Thank you again!You're welcome, John. Have a great day!", - "Merged_content_user": "Hi Sebastian, this is John Smith. I just wanted to call and let you know how happy I am with the service I received from your agency on my recent trip from New York to Los Angeles.Sure! The flight was on time, the hotel accommodations were exactly what I needed, and the staff at the hotel were very friendly and helpful.Actually, I do need some tech support. I'm having trouble accessing my itinerary for an upcoming trip from Dallas to Miami.Yes, it's XYZ123 and the flight is on June 18th at 2 pm.Okay, I'm logged onto the website. What do I do next?Okay, I found it! Thank you so much for your help, Sebastian. You've been very patient and helpful in resolving my issue.No, that's all for now. Thank you again!", - "Merged_content_agent": "Thank you for calling the travel agency, my name is Sebastian Harris, how may I assist you today?That's great to hear, John! Thank you for choosing our agency. Can you tell me more about what specifically made you happy with the service?I appreciate the feedback, John. As a thank you for your kind words, I'd like to offer you a 10% discount on your next booking with us. Is there anything else I can help you with?I apologize for the inconvenience, John. Can you please provide me with your reservation number and I can help you access your itinerary?Thank you, John. Let me take a look. It looks like you are all set for your flight from Dallas to Miami. Your itinerary is available on our website, let's walk through getting there together.In the top right corner, you'll see a button that says 'My Trips', click on that and it will take you to a page where you can enter your reservation number and last name to access your itinerary.You're welcome, John. I'm glad I could help. Is there anything else you need assistance with today?You're welcome, John. Have a great day!", - "Full_conversation": "Agent: Thank you for calling the travel agency, my name is Sebastian Harris, how may I assist you today?\nCustomer: Hi Sebastian, this is John Smith. I just wanted to call and let you know how happy I am with the service I received from your agency on my recent trip from New York to Los Angeles.\nAgent: That's great to hear, John! Thank you for choosing our agency. Can you tell me more about what specifically made you happy with the service?\nCustomer: Sure! The flight was on time, the hotel accommodations were exactly what I needed, and the staff at the hotel were very friendly and helpful.\nAgent: I appreciate the feedback, John. As a thank you for your kind words, I'd like to offer you a 10% discount on your next booking with us. Is there anything else I can help you with?\nCustomer: Actually, I do need some tech support. I'm having trouble accessing my itinerary for an upcoming trip from Dallas to Miami.\nAgent: I apologize for the inconvenience, John. Can you please provide me with your reservation number and I can help you access your itinerary?\nCustomer: Yes, it's XYZ123 and the flight is on June 18th at 2 pm.\nAgent: Thank you, John. Let me take a look. It looks like you are all set for your flight from Dallas to Miami. Your itinerary is available on our website, let's walk through getting there together.\nCustomer: Okay, I'm logged onto the website. What do I do next?\nAgent: In the top right corner, you'll see a button that says 'My Trips', click on that and it will take you to a page where you can enter your reservation number and last name to access your itinerary.\nCustomer: Okay, I found it! Thank you so much for your help, Sebastian. You've been very patient and helpful in resolving my issue.\nAgent: You're welcome, John. I'm glad I could help. Is there anything else you need assistance with today?\nCustomer: No, that's all for now. Thank you again!\nAgent: You're welcome, John. Have a great day!\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240618210522.json b/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240618210522.json deleted file mode 100644 index a1ec9f2f..00000000 --- a/Deployment/scripts/fabric_scripts/data/conversation_input/transactions__20240618210522.json +++ /dev/null @@ -1,274 +0,0 @@ -{ - "AgentName": "Ethan James", - "AgentId": "MVWR6H", - "Team": "West", - "ResolutionStatus": "Unresolved", - "CallReason": "Tech Support", - "CallerID": "999-594-6573", - "Conversation": { - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Messages": [ - { - "Id": "59bd9e47-5224-43da-9e06-9ed244607ca6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:05:42.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Thank you for calling the travel agency, this is Ethan James. How may I assist you today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b67b80e4-ff3a-451b-8544-c8f4a10ba77a", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:06:00.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Yes, hi. I'm calling because I'm having trouble with the app on my phone. I can't seem to log in and I have travel plans coming up next week.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "b971782f-8f0f-43e1-9e61-3ac3cb366d54", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:06:37.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "I apologize for the inconvenience. Can you please confirm your name and destination city so I can pull up your information?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5e154f69-9e8c-4e76-950d-554096cbfecf", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:07:06.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "My name is Sarah Smith and I'm traveling to New York City.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fd63ec2a-689a-475c-b9b9-812b7f9e97f6", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:07:12.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Thank you, Sarah. I have pulled up your reservation and I can see that you have a flight with United Airlines from Los Angeles to New York City on June 20th at 6:00pm. Is this correct?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "f8353bee-5f34-4381-9c7c-48c9bbd760df", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:07:56.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Yes, that's correct.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5eb5ce25-b0a9-4c69-8231-7b2ea24b6dea", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:08:07.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Thank you. Can you please tell me more about the issue you are experiencing with the app?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "13a4bcc5-a6e1-4830-8c04-dc81aef6977f", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:08:56.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "I'm trying to log in with my email and password, but it keeps telling me that my password is incorrect. I've tried resetting it multiple times, but it still won't work.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "1e094ded-c52c-400f-b584-e6c28e6ace00", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:09:43.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "I'm sorry to hear that, Sarah. Let me see if I can assist you with this. Can you please confirm the email address associated with your account?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "e409049f-2675-42e0-bb28-34054ddb70f5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:10:19.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "It's sarah.smith@gmail.com.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "3653e75c-a4ca-492e-85d2-fb9e8512d352", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:11:03.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Thank you. One moment please while I check on this.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "a5a6772b-132b-4c65-9fa0-bab3d119181b", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:11:23.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "I'm sorry, Sarah, but it seems like your account has been locked due to too many failed login attempts. I'm going to need to log a ticket and have our technical support team reach out to you to assist with unlocking your account. Is there a phone number or email address where they can reach you?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "fbcfea65-9aef-4a06-975c-b4fa76d8cfd5", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:11:50.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Yes, my phone number is 555-123-4567 and my email is sarah.smith@gmail.com.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "81ba982b-172b-4a6b-bdc0-df27a1bc27e9", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:12:27.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Thank you, Sarah. I will log a ticket and our technical support team will reach out to you to assist with unlocking your account.", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "5409d589-931a-4e88-a00d-49170730aaab", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:12:46.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "Okay, thank you.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "41d3e64c-ba4c-4c73-8047-1132f65eb6e1", - "ReferenceId": null, - "EventType": "MessageFromBotOrAgent", - "EventTime": "2024-06-18T21:12:58.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "I apologize for any inconvenience this has caused, Sarah. Is there anything else I can assist you with today?", - "UserId": "MVWR6H", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - }, - { - "Id": "6223cfab-8b9c-4e3d-b555-6b9d0c0ad015", - "ReferenceId": null, - "EventType": "MessageFromUser", - "EventTime": "2024-06-18T21:13:12.7916101-05:00", - "ConversationId": "af48d461-786a-4fae-bea6-dbe8d35c36ef", - "Value": "No, that's all. Thanks for your help.", - "UserId": "999-594-6573", - "CustomProperties": { - "Offset": "", - "Duration": "", - "OffsetInTicks": 0, - "DurationInTicks": 0 - } - } - ], - "StartTime": "2024-06-18T21:05:22.7916101-05:00", - "EndTime": "2024-06-18T21:13:12.7916101-05:00", - "Merged_content": "Thank you for calling the travel agency, this is Ethan James. How may I assist you today?Yes, hi. I'm calling because I'm having trouble with the app on my phone. I can't seem to log in and I have travel plans coming up next week.I apologize for the inconvenience. Can you please confirm your name and destination city so I can pull up your information?My name is Sarah Smith and I'm traveling to New York City.Thank you, Sarah. I have pulled up your reservation and I can see that you have a flight with United Airlines from Los Angeles to New York City on June 20th at 6:00pm. Is this correct?Yes, that's correct.Thank you. Can you please tell me more about the issue you are experiencing with the app?I'm trying to log in with my email and password, but it keeps telling me that my password is incorrect. I've tried resetting it multiple times, but it still won't work.I'm sorry to hear that, Sarah. Let me see if I can assist you with this. Can you please confirm the email address associated with your account?It's sarah.smith@gmail.com.Thank you. One moment please while I check on this.I'm sorry, Sarah, but it seems like your account has been locked due to too many failed login attempts. I'm going to need to log a ticket and have our technical support team reach out to you to assist with unlocking your account. Is there a phone number or email address where they can reach you?Yes, my phone number is 555-123-4567 and my email is sarah.smith@gmail.com.Thank you, Sarah. I will log a ticket and our technical support team will reach out to you to assist with unlocking your account.Okay, thank you.I apologize for any inconvenience this has caused, Sarah. Is there anything else I can assist you with today?No, that's all. Thanks for your help.", - "Merged_content_user": "Yes, hi. I'm calling because I'm having trouble with the app on my phone. I can't seem to log in and I have travel plans coming up next week.My name is Sarah Smith and I'm traveling to New York City.Yes, that's correct.I'm trying to log in with my email and password, but it keeps telling me that my password is incorrect. I've tried resetting it multiple times, but it still won't work.It's sarah.smith@gmail.com.Yes, my phone number is 555-123-4567 and my email is sarah.smith@gmail.com.Okay, thank you.No, that's all. Thanks for your help.", - "Merged_content_agent": "Thank you for calling the travel agency, this is Ethan James. How may I assist you today?I apologize for the inconvenience. Can you please confirm your name and destination city so I can pull up your information?Thank you, Sarah. I have pulled up your reservation and I can see that you have a flight with United Airlines from Los Angeles to New York City on June 20th at 6:00pm. Is this correct?Thank you. Can you please tell me more about the issue you are experiencing with the app?I'm sorry to hear that, Sarah. Let me see if I can assist you with this. Can you please confirm the email address associated with your account?Thank you. One moment please while I check on this.I'm sorry, Sarah, but it seems like your account has been locked due to too many failed login attempts. I'm going to need to log a ticket and have our technical support team reach out to you to assist with unlocking your account. Is there a phone number or email address where they can reach you?Thank you, Sarah. I will log a ticket and our technical support team will reach out to you to assist with unlocking your account.I apologize for any inconvenience this has caused, Sarah. Is there anything else I can assist you with today?", - "Full_conversation": "Agent: Thank you for calling the travel agency, this is Ethan James. How may I assist you today?\nCustomer: Yes, hi. I'm calling because I'm having trouble with the app on my phone. I can't seem to log in and I have travel plans coming up next week.\nAgent: I apologize for the inconvenience. Can you please confirm your name and destination city so I can pull up your information?\nCustomer: My name is Sarah Smith and I'm traveling to New York City.\nAgent: Thank you, Sarah. I have pulled up your reservation and I can see that you have a flight with United Airlines from Los Angeles to New York City on June 20th at 6:00pm. Is this correct?\nCustomer: Yes, that's correct.\nAgent: Thank you. Can you please tell me more about the issue you are experiencing with the app?\nCustomer: I'm trying to log in with my email and password, but it keeps telling me that my password is incorrect. I've tried resetting it multiple times, but it still won't work.\nAgent: I'm sorry to hear that, Sarah. Let me see if I can assist you with this. Can you please confirm the email address associated with your account?\nCustomer: It's sarah.smith@gmail.com.\nAgent: Thank you. One moment please while I check on this.\nAgent: I'm sorry, Sarah, but it seems like your account has been locked due to too many failed login attempts. I'm going to need to log a ticket and have our technical support team reach out to you to assist with unlocking your account. Is there a phone number or email address where they can reach you?\nCustomer: Yes, my phone number is 555-123-4567 and my email is sarah.smith@gmail.com.\nAgent: Thank you, Sarah. I will log a ticket and our technical support team will reach out to you to assist with unlocking your account.\nCustomer: Okay, thank you.\nAgent: I apologize for any inconvenience this has caused, Sarah. Is there anything else I can assist you with today?\nCustomer: No, that's all. Thanks for your help.\n" - } -} diff --git a/Deployment/scripts/fabric_scripts/notebooks/03_post_processing.ipynb b/Deployment/scripts/fabric_scripts/notebooks/03_post_processing.ipynb index 8b344fb0..ca7c0695 100644 --- a/Deployment/scripts/fabric_scripts/notebooks/03_post_processing.ipynb +++ b/Deployment/scripts/fabric_scripts/notebooks/03_post_processing.ipynb @@ -1 +1 @@ -{"cells":[{"cell_type":"code","execution_count":null,"id":"3b73b213-58af-4209-9efd-ac34c9e1e1d7","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["# IMPORTANT: This notebook manipulates sample data to guarantee that the Power BI report includes data for the current date, the last two days, and the last seven days. \n","# It is OPTIONAL and is only used to ensure the Power BI report can display data during each deployment."]},{"cell_type":"code","execution_count":null,"id":"33be8396-a753-45f0-9f8a-fd4ea2177d88","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["import pandas as pd\n","from pyspark.sql.functions import col, date_sub, expr, to_date, date_add, explode, split\n","import random\n","import uuid"]},{"cell_type":"code","execution_count":null,"id":"9bf126cc-c972-4460-8eee-2c9440203fcc","metadata":{"collapsed":false,"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["df = spark.sql(\"SELECT * FROM ckm_conv_processed\")\n","# display(df)"]},{"cell_type":"code","execution_count":null,"id":"09a6a7fc-1701-41d4-a4e2-e9c0d5b6b6c4","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["record_count = df.count()\n","\n","# Print the number of records\n","print(f\"Total number of records in the DataFrame: {record_count}\")"]},{"cell_type":"code","execution_count":null,"id":"430c4303-0cc6-4afb-b375-e6da844ea90d","metadata":{"collapsed":false,"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["# This code manipulates sample data that allocates a percentage of the data to the current date, the previous day, and the last seven days, \n","# while assigning the remaining records to any day within the last 30 days. \n","\n","\n","from pyspark.sql import SparkSession\n","from pyspark.sql.functions import col, max as spark_max, current_timestamp, unix_timestamp, from_unixtime, expr,lit\n","from pyspark.sql.types import TimestampType\n","\n","# Convert string columns to timestamp types\n","df = df.withColumn(\"StartTime\", col(\"StartTime\").cast(\"timestamp\"))\n","df = df.withColumn(\"EndTime\", col(\"EndTime\").cast(\"timestamp\"))\n","df = df.withColumn(\"ConversationDate\", col(\"ConversationDate\").cast(\"timestamp\"))\n","\n","# Calculate the maximum StartTime\n","max_date_df = df.select(spark_max(col(\"StartTime\")).alias(\"max_date\"))\n","max_date = max_date_df.collect()[0][\"max_date\"]\n","\n","# Get current timestamp\n","current_ts = spark.sql(\"SELECT current_timestamp() as current_ts\").collect()[0][\"current_ts\"]\n","\n","print(\"max_date: \", max_date)\n","print(\"current time: \", current_ts)\n","\n","# Calculate the difference in seconds between the current timestamp and the maximum StartTime\n","time_diff_seconds = (current_ts - max_date).total_seconds()\n","\n","# Convert the time difference to days, hours, minutes, and seconds\n","days = int(time_diff_seconds // (24 * 3600))\n","hours = int((time_diff_seconds % (24 * 3600)) // 3600)\n","minutes = int((time_diff_seconds % 3600) // 60)\n","seconds = int(time_diff_seconds % 60)\n","\n","# Total number of records\n","total_records = df.count()\n","\n","# Calculate the number of records for each time range\n","today_count = int(total_records) * .4\n","yesterday_today_count = int(total_records * 0.25)\n","two_days_prior_count = int(total_records * 0.1)\n","last_7_days_count = int(total_records * 0.15)\n","current_month_count = int(total_records * 0.1)\n","prior_month_count = total_records - (yesterday_today_count + two_days_prior_count + current_month_count)\n","\n","# # Assign random dates based on the calculated counts\n","df_temp = df.withColumn(\"row_num\", expr(\n"," f\"\"\"\n"," CASE\n"," WHEN rand() < {today_count / total_records} THEN 1\n"," WHEN rand() < {(yesterday_today_count + today_count) / total_records} THEN 2\n"," WHEN rand() < {(last_7_days_count + yesterday_today_count + today_count) / total_records} THEN 3\n"," ELSE 4\n"," END\n"," \"\"\"\n","))\n","\n","# Generate new dates based on row_num\n","df_temp = df_temp.withColumn(\"NewStartTime\", expr(\n"," \"\"\"\n"," CASE\n"," WHEN row_num = 1 THEN current_date()\n"," WHEN row_num = 2 THEN date_add(current_date(), -1)\n"," WHEN row_num = 3 THEN date_add(current_date(), -cast(rand() * 7 as int))\n"," ELSE date_add(date_add(current_date(), -7), -30 + cast(rand() * 30 as int))\n"," END\n"," \"\"\"\n",").cast('timestamp'))\n","\n","\n","# Combine the new date with the original time part of StartTime\n","df_temp = df_temp.withColumn(\"StartTime\", expr(\"to_timestamp(concat(date_format(NewStartTime, 'yyyy-MM-dd'), ' ', date_format(StartTime, 'HH:mm:ss.SSS')))\"))\n","\n","\n","# Adjust EndTime based on NewStartTime and Duration (Duration is in minutes)\n","interval_str = \"Duration minutes\"\n","df_temp = df_temp.withColumn(\"EndTime\", expr(\"StartTime + make_interval(0, 0, 0, 0, 0, Duration, 0)\"))\n","\n","\n","# Print the time difference in a sentence\n","# print(f\"The difference between the current time and the maximum date is {days} days, {hours} hours, {minutes} minutes, and {seconds} seconds.\")\n","\n","\n","\n","# Combine the new date with the original time part of ConversationDate to form NewConversationDate\n","df_temp = df_temp.withColumn(\"ConversationDate\", expr(\"concat(date_format(StartTime, 'yyyy-MM-dd'), ' ', date_format(ConversationDate, 'HH:mm:ss.SSS'))\"))\n","df_temp = df_temp.withColumn(\"ConversationDate\", col(\"ConversationDate\").cast(\"timestamp\"))\n","\n","\n","# Drop helper columns\n","df_temp = df_temp.drop(\"row_num\", \"NewStartTime\")\n","\n","# display(df_temp)\n","\n"]},{"cell_type":"code","execution_count":null,"id":"f91bb363-38ca-4490-94f1-ec67b457aa0f","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["df_temp.write.format('delta').mode('overwrite').option(\"overwriteSchema\", \"true\").saveAsTable('ckm_conv_processed_temp')"]},{"cell_type":"code","execution_count":null,"id":"e8e036de-0d34-4ea5-ab75-b624ddc2e220","metadata":{"collapsed":false,"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["df = spark.sql(\"SELECT * FROM ckm_conv_processed_temp \")"]},{"cell_type":"code","execution_count":null,"id":"82c35c12-b919-4e55-959a-2300f0412ee0","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["df.write.format('delta').mode('overwrite').option(\"overwriteSchema\", \"false\").saveAsTable('ckm_conv_processed')"]}],"metadata":{"dependencies":{"lakehouse":{"default_lakehouse":"e6ad9dad-e3da-4da5-bca6-6572c466b69a","default_lakehouse_name":"ckm_lakehouse","default_lakehouse_workspace_id":"0d98d480-171b-4b4d-a8e7-80fbd031d1a6","known_lakehouses":[{"id":"e6ad9dad-e3da-4da5-bca6-6572c466b69a"}]}},"kernel_info":{"name":"synapse_pyspark"},"kernelspec":{"display_name":"Synapse PySpark","language":"Python","name":"synapse_pyspark"},"language_info":{"name":"python"},"microsoft":{"language":"python","language_group":"synapse_pyspark","ms_spell_check":{"ms_spell_check_language":"en"}},"nteract":{"version":"nteract-front-end@1.0.0"},"spark_compute":{"compute_id":"/trident/default"},"synapse_widget":{"state":{},"version":"0.1"},"widgets":{}},"nbformat":4,"nbformat_minor":5} +{"cells":[{"cell_type":"code","execution_count":null,"id":"3b73b213-58af-4209-9efd-ac34c9e1e1d7","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["# IMPORTANT: This notebook manipulates sample data to guarantee that the Power BI report includes data for the current date, the last two days, and the last seven days. \n","# It is OPTIONAL and is only used to ensure the Power BI report can display data during each deployment."]},{"cell_type":"code","execution_count":null,"id":"e8e036de-0d34-4ea5-ab75-b624ddc2e220","metadata":{"collapsed":false,"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["%%sql\n","--# RUN TO MOVE THE DATES FORWARD TO TODAY\n","UPDATE ckm_conv_processed\n","SET StartTime = DATEADD(day, (SELECT DATEDIFF(NOW(), MAX(ConversationDate)) FROM ckm_conv_processed), StartTime),\n","EndTime = DATEADD(day, (SELECT DATEDIFF(NOW(), MAX(ConversationDate)) FROM ckm_conv_processed), EndTime),\n","ConversationDate = DATEADD(day, (SELECT DATEDIFF(NOW(), MAX(ConversationDate)) FROM ckm_conv_processed), ConversationDate)"]},{"cell_type":"code","execution_count":null,"id":"82c35c12-b919-4e55-959a-2300f0412ee0","metadata":{"jupyter":{"outputs_hidden":false,"source_hidden":false},"microsoft":{"language":"python","language_group":"synapse_pyspark"},"nteract":{"transient":{"deleting":false}}},"outputs":[],"source":["# This code manipulates sample data that allocates a percentage of the data\n","# across a two weeks period to support storytelling and demo\n","\n","import pandas as pd\n","from datetime import date, datetime, timedelta\n","from pyspark.sql.functions import col\n","\n","df = spark.sql(\"SELECT * FROM ckm_conv_processed\")\n","\n","# Convert string columns to timestamp types\n","df = df.withColumn(\"StartTime\", col(\"StartTime\").cast(\"timestamp\"))\n","df = df.withColumn(\"EndTime\", col(\"EndTime\").cast(\"timestamp\"))\n","df = df.withColumn(\"ConversationDate\", col(\"ConversationDate\").cast(\"timestamp\"))\n","\n","dfp = df.toPandas()\n","dfp = dfp.sample(frac=1) # This line randomly shuffles the df for a new distribution and demo percentages\n","\n","# Following list are date weights from Today-0 to Today-13 (two weeks)\n","weights = [30, 26, 5, 5, 5, 5, 15, 2, 2, 1, 1, 1, 1, 1]\n","dfindex = 0 # index loop through all conversations\n","daysback = 0 # start at today and work backwards\n","for row in weights:\n"," numconvos = int((row/100.00) * df.count())\n"," for i in range(numconvos):\n"," dfp.at[dfindex, 'StartTime'] = datetime.combine(date.today() - timedelta(days = daysback) , dfp.at[dfindex, 'StartTime'].time())\n"," dfp.at[dfindex, 'EndTime'] = datetime.combine(date.today() - timedelta(days = daysback) , dfp.at[dfindex, 'EndTime'].time())\n"," dfp.at[dfindex, 'ConversationDate'] = datetime.combine(date.today() - timedelta(days = daysback) , dfp.at[dfindex, 'ConversationDate'].time())\n"," dfindex += 1\n"," daysback += 1\n","df = spark.createDataFrame(dfp)\n","\n","# Write to temp table, then update final results table\n","df.write.format('delta').mode('overwrite').option(\"overwriteSchema\", \"true\").saveAsTable('ckm_conv_processed_temp')\n","df = spark.sql(\"SELECT * FROM ckm_conv_processed_temp \")\n","df.write.format('delta').mode('overwrite').option(\"overwriteSchema\", \"false\").saveAsTable('ckm_conv_processed')"]}],"metadata":{"dependencies":{"lakehouse":{"default_lakehouse":"e6ad9dad-e3da-4da5-bca6-6572c466b69a","default_lakehouse_name":"ckm_lakehouse","default_lakehouse_workspace_id":"0d98d480-171b-4b4d-a8e7-80fbd031d1a6","known_lakehouses":[{"id":"e6ad9dad-e3da-4da5-bca6-6572c466b69a"}]}},"kernel_info":{"name":"synapse_pyspark"},"kernelspec":{"display_name":"Synapse PySpark","language":"Python","name":"synapse_pyspark"},"language_info":{"name":"python"},"microsoft":{"language":"python","language_group":"synapse_pyspark","ms_spell_check":{"ms_spell_check_language":"en"}},"nteract":{"version":"nteract-front-end@1.0.0"},"spark_compute":{"compute_id":"/trident/default"},"synapse_widget":{"state":{},"version":"0.1"},"widgets":{}},"nbformat":4,"nbformat_minor":5}