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I am currently working on a simple demo using voice-pipeline-agent-python and have successfully configured the SIP settings as required.
However, I am looking to implement a feature where, after a user dials a number and enters the logic of the VoicePipelineAgent, they can trigger a signal that redirects the call to another number for manual response.
Here's what I have so far, and I'm wondering how I can proceed to achieve the call transfer functionality:
The user dials a number and is connected to the VoicePipelineAgent.
At some point during the interaction, the user triggers a specific signal.
Upon receiving this signal, I want the call to be transferred to another predefined number for human manual handling.
I have reviewed the documentation, but I'm not sure how to implement this feature within the voice-pipeline-agent-python framework. Could someone please guide me on the steps or provide an example of how to achieve this?
Thank you in advance for your help!
The text was updated successfully, but these errors were encountered:
Hello,
I am currently working on a simple demo using voice-pipeline-agent-python and have successfully configured the SIP settings as required.
However, I am looking to implement a feature where, after a user dials a number and enters the logic of the VoicePipelineAgent, they can trigger a signal that redirects the call to another number for manual response.
Here's what I have so far, and I'm wondering how I can proceed to achieve the call transfer functionality:
The user dials a number and is connected to the VoicePipelineAgent.
At some point during the interaction, the user triggers a specific signal.
Upon receiving this signal, I want the call to be transferred to another predefined number for human manual handling.
I have reviewed the documentation, but I'm not sure how to implement this feature within the voice-pipeline-agent-python framework. Could someone please guide me on the steps or provide an example of how to achieve this?
Thank you in advance for your help!
The text was updated successfully, but these errors were encountered: