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answered.php
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<?php
/*
Copyright 2017, https://asterisk-pbx.ru
This file is part of Asterisk Call Center Stats.
Asterisk Call Center Stats is free software: you can redistribute it
and/or modify it under the terms of the GNU General Public License as
published by the Free Software Foundation, either version 3 of the
License, or (at your option) any later version.
Asterisk Call Center Stats is distributed in the hope that it will be
useful, but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with Asterisk Call Center Stats. If not, see
<http://www.gnu.org/licenses/>.
*/
require_once("config.php");
include("sesvars.php");
//ini_set('display_errors',1);
//error_reporting(E_WARNING);
?>
<!DOCTYPE html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Asterisk Call Center Stats</title>
<style type="text/css" media="screen">@import "css/basic.css";</style>
<style type="text/css" media="screen">@import "css/tab.css";</style>
<style type="text/css" media="screen">@import "css/table.css";</style>
<style type="text/css" media="screen">@import "css/fixed-all.css";</style>
<script type="text/javascript" src="js/1.10.2/jquery.min.js"></script>
<script type="text/javascript" src="js/sorttable.js"></script>
<script type="text/javascript" src="https://www.gstatic.com/charts/loader.js"></script>
<script type="text/javascript" src="https://www.google.com/jsapi"></script>
<?php include 'header.php'; ?>
</head>
<?php
// Call Transfer
$query = "SELECT time, queuename, agent, event, data3, data4, data5 FROM $DBTable
WHERE time >= '$start' AND time <= '$end' AND event IN ('BLINDTRANSFER','TRANSFER','ATTENDEDTRANSFER')
AND queuename IN ($queue) AND agent in ($agent)";
$res = mysqli_query($connection, $query);
while($row=mysqli_fetch_row($res)) {
$total_calls2["$row[2]"]++;
$record["$row[2]"][]=$row[0]."|".$row[1]."|".$row[3]."|".$row[4];
$total_hold2["$row[2]"]+=$row[4];
$total_time2["$row[2]"]+=$row[5];
$grandtotal_hold+=$row[4];
$grandtotal_time+=$row[5];
$grandtotal_calls++;
$hold["$row[1]"][]=$row[4];
if ($row[4]<=15) {
$hold15["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 16)&&($row[4] <= 30)) {
$hold30["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 31)&&($row[4] <= 45)) {
$hold45["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 46)&&($row[4] <= 60)) {
$hold60["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 61)&&($row[4] <= 75)) {
$hold75["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 76)&&($row[4] <= 90)) {
$hold90["$row[1]"] += count($row[4]);
} elseif ($row[4] >= 91) {
$hold91["$row[1]"] += count($row[4]);
}
$durall["$row[1]"][]=$row[5];
if ($row[5]<=5) {
$dur5["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 6)&&($row[5] <= 10)) {
$dur10["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 11)&&($row[5] <= 15)) {
$dur15["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 16)&&($row[5] <= 20)) {
$dur20["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 21)&&($row[5] <= 25)) {
$dur25["$row[1]"] += count($row[5]);
}
if ($row[3] == "BLINDTRANSFER") {
$action_blindtransfer = $lang["$language"]['call_bltransfer'] ;
$num_blindtransfer += count($row[3]);
} elseif ($row[3] == "ATTENDEDTRANSFER") {
$action_attransfer = $lang["$language"]['call_attransfer'];
$num_attransfer += count($row[3]);
} elseif ($row[3] == "TRANSFER") {
$action_transfer = $lang["$language"]['call_attransfer'];
$num_transfer += count($row[3]);
}
}
// This query shows every call for agents, we collect into a named array the values of holdtime and calltime
$query = "SELECT time, queuename, agent, event, data1, data2, data3 FROM $DBTable
WHERE time >= '$start' AND time <= '$end' AND event IN ('COMPLETECALLER', 'COMPLETEAGENT')
AND queuename IN ($queue) AND agent in ($agent)";
$res = mysqli_query($connection, $query);
while($row=mysqli_fetch_row($res)) {
$total_calls2["$row[2]"]++;
$record["$row[2]"][]=$row[0]."|".$row[1]."|".$row[3]."|".$row[4];
$total_hold2["$row[2]"]+=$row[4];
$total_time2["$row[2]"]+=$row[5];
$grandtotal_hold+=$row[4];
$grandtotal_time+=$row[5];
$grandtotal_calls++;
$hold["$row[1]"][]=$row[4];
if ($row[4]<=15) {
$hold15["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 16)&&($row[4] <= 30)) {
$hold30["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 31)&&($row[4] <= 45)) {
$hold45["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 46)&&($row[4] <= 60)) {
$hold60["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 61)&&($row[4] <= 75)) {
$hold75["$row[1]"] += count($row[4]);
} elseif (($row[4] >= 76)&&($row[4] <= 90)) {
$hold90["$row[1]"] += count($row[4]);
} elseif ($row[4] >= 91) {
$hold91["$row[1]"] += count($row[4]);
}
$durall["$row[1]"][]=$row[5];
if ($row[5]<=5) {
$dur5["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 6)&&($row[5] <= 10)) {
$dur10["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 11)&&($row[5] <= 15)) {
$dur15["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 16)&&($row[5] <= 20)) {
$dur20["$row[1]"] += count($row[5]);
} elseif (($row[5] >= 21)&&($row[5] <= 25)) {
$dur25["$row[1]"] += count($row[5]);
}
if ($row[3] == "COMPLETEAGENT") {
$action_agent = $lang["$language"]['agent_hungup'] ;
$num_completeagent += count($row[3]);
} elseif ($row[3] == "COMPLETECALLER") {
$action_caller = $lang["$language"]['caller_hungup'];
$num_completecaller += count($row[3]);
}
}
$total_calls_print=array_sum($total_calls2);
$total_duration_print=ceil(array_sum($total_time2) / 60);
$average_duration=ceil(array_sum($total_time2) / $total_calls_print);
$average_hold=ceil(array_sum($total_hold2) / $total_calls_print);
$start_parts = explode(" ,:", $start);
$end_parts = explode(" ,:", $end);
mysqli_close($connection);
?>
<body>
<?php include("menu.php"); ?>
<div id="main">
<div id="contents">
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0>
<THEAD>
<TR>
<TD valign=top width='50%'>
<TABLE width='100%' border=0 cellpadding=0 cellspacing=0>
<CAPTION><?php echo $lang["$language"]['report_info']?></CAPTION>
<TBODY>
<TR>
<TD><?php echo $lang["$language"]['queue']?>:</TD>
<TD><?php echo $queue?></TD>
</TR>
</TR>
<TD><?php echo $lang["$language"]['start']?>:</TD>
<TD><?php echo $start_parts[0]?></TD>
</TR>
</TR>
<TR>
<TD><?php echo $lang["$language"]['end']?>:</TD>
<TD><?php echo $end_parts[0]?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['period']?>:</TD>
<TD><?php echo $period?> <?php echo $lang["$language"]['days']?></TD>
</TR>
</TBODY>
</TABLE>
</TD>
<TD valign=top width='50%'>
<TABLE width='100%' border=0 cellpadding=0 cellspacing=0>
<CAPTION><?php echo $lang["$language"]['answered_calls']?></CAPTION>
<TBODY>
<TR>
<TD><?php echo $lang["$language"]['answered_calls']?></TD>
<TD><?php echo $total_calls_print?> <?php echo $lang["$language"]['calls']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_calltime']?>:</TD>
<TD><?php echo $average_duration?> <?php echo $lang["$language"]['secs']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['total']?> <?php echo $lang["$language"]['calltime']?>:</TD>
<TD><?php echo $total_duration_print?> <?php echo $lang["$language"]['minutes']?></TD>
</TR>
<TR>
<TD><?php echo $lang["$language"]['avg_holdtime']?>:</TD>
<TD><?php echo $average_hold?> <?php echo $lang["$language"]['secs']?></TD>
</TR>
</TBODY>
</TABLE>
</TD>
</TR>
</THEAD>
</TABLE>
<br/>
<a name='summary'></a>
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0 class='sortable' id='tablesummary' >
<CAPTION>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo $lang["$language"]['answered_calls_by_agent']?>
</CAPTION>
</br>
<THEAD>
<TR>
<TH><?php echo $lang["$language"]['agent']?></TH>
<TH><?php echo $lang["$language"]['Calls']?></TH>
<TH><?php echo $lang["$language"]['percent']?> <?php echo $lang["$language"]['Calls']?></TH>
<TH><?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['percent']?> <?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['avg']?> <?php echo $lang["$language"]['calltime']?></TH>
<TH><?php echo $lang["$language"]['holdtime']?></TH>
<TH><?php echo $lang["$language"]['avg']?> <?php echo $lang["$language"]['holdtime']?></TH>
</TR>
</THEAD>
<TBODY>
<?php
$header_pdf=array($lang["$language"]['agent'],$lang["$language"]['Calls'],$lang["$language"]['percent'],$lang["$language"]['calltime'],$lang["$language"]['percent'],$lang["$language"]['avg'],$lang["$language"]['holdtime'],$lang["$language"]['avg']);
$width_pdf=array(25,23,23,23,23,25,25,20);
$title_pdf=$lang["$language"]['answered_calls_by_agent'];
$contador=0;
$query1 = "";
$query2 = "";
$data_pdf = array();
if($total_calls2>0) {
foreach($total_calls2 as $agent=>$val) {
$contavar = $contador +1;
$cual = $contador % 2;
if($cual>0) { $odd = " class='odd' "; } else { $odd = ""; }
$query1 .= "val$contavar=".$total_time2["$agent"]."&var$contavar=$agent&";
$query2 .= "val$contavar=".$val."&var$contavar=$agent&";
$time_print = seconds2minutes($total_time2["$agent"]);
$avg_time = $total_time2["$agent"] / $val;
$avg_time = round($avg_time,2);
$avg_print = seconds2minutes($avg_time);
echo "<TR $odd>\n";
echo "<TD>$agent</TD>\n";
echo "<TD>$val</TD>\n";
if($grandtotal_calls > 0) {
$percentage_calls = $val * 100 / $grandtotal_calls;
} else {
$percentage_calls = 0;
}
$percentage_calls = number_format($percentage_calls,2);
echo "<TD>$percentage_calls ".$lang["$language"]['percent']."</TD>\n";
echo "<TD>$time_print ".$lang["$language"]['minutes']."</TD>\n";
if($grandtotal_time > 0) {
$percentage_time = $total_time2["$agent"] * 100 / $grandtotal_time;
} else {
$percentage_time = 0;
}
$percentage_time = number_format($percentage_time,2);
echo "<TD>$percentage_time ".$lang["$language"]['percent']."</TD>\n";
//echo "<TD>$avg_time ".$lang["$language"]['secs']."</TD>\n";
echo "<TD>$avg_print ".$lang["$language"]['minutes']."</TD>\n";
echo "<TD>".$total_hold2["$agent"]." ".$lang["$language"]['secs']."</TD>\n";
$avg_hold = $total_hold2["$agent"] / $val;
$avg_hold = number_format($avg_hold,2);
echo "<TD>$avg_hold ".$lang["$language"]['secs']."</TD>\n";
echo "</TR>\n";
$linea_pdf = array($agent,$val,"$percentage_calls ".$lang["$language"]['percent'],$total_time2["$agent"],"$percentage_time ".$lang["$language"]['percent'],"$avg_time ".$lang["$language"]['secs'],$total_hold2["$agent"]." ".$lang["$language"]['secs'], "$avg_hold ".$lang["$language"]['secs']);
$data_pdf[]=$linea_pdf;
$contador++;
}
}
?>
</TBODY>
</TABLE>
<?php if($total_calls2>0) {
print_exports($header_pdf,$data_pdf,$width_pdf,$title_pdf,$cover_pdf);
}
?>
<br/>
<TABLE width='99%' cellpadding=3 cellspacing=3 border=0>
<THEAD>
<TR>
<TD align=center bgcolor='#ffffff' width='50%'>
<script type="text/javascript">
google.charts.load("current", {packages:['corechart']});
google.charts.setOnLoadCallback(drawChart);
function drawChart() {
var data = google.visualization.arrayToDataTable([
<?php
echo "[\"Agent\", \"Dur\", {role: \"style\"}],\n" ;
foreach ($total_time2 as $key => $val) {
$dur = ceil($val / 60);
echo "[\"" . $key . "\", " . $dur . ", \"orangered\"],\n";
}
?>
]);
var view = new google.visualization.DataView(data);
view.setColumns([0, 1,
{ calc: "stringify",
sourceColumn: 1,
type: "string",
role: "annotation" },
2]);
var options = {
title: <?php echo json_encode($lang["$language"]['agent_in_call_dur']); ?>,
bar: {groupWidth: "75%"},
legend: { position: "none" },
};
var chart = new google.visualization.ColumnChart(document.getElementById("dur_by_agent"));
chart.draw(view, options);
}
</script>
<div id="dur_by_agent"></div>
</TD>
<TD align=center bgcolor='#ffffff' width='50%'>
<script type="text/javascript">
google.charts.load("current", {packages:['corechart']});
google.charts.setOnLoadCallback(drawChart);
function drawChart() {
var data = google.visualization.arrayToDataTable([
<?php
echo "[\"Agent\", \"Calls\", {role: \"style\"}],\n" ;
foreach($total_calls2 as $key => $val){
echo "[\"" . $key . "\", " . $val . ", \"naviblue\"],\n";
}
?>
]);
var view = new google.visualization.DataView(data);
view.setColumns([0, 1,
{ calc: "stringify",
sourceColumn: 1,
type: "string",
role: "annotation" },
2]);
var options = {
title: <?php echo json_encode($lang["$language"]['answered_calls_by_agent']); ?>,
bar: {groupWidth: "75%"},
legend: { position: "none" },
};
var chart = new google.visualization.ColumnChart(document.getElementById("ans_by_agent"));
chart.draw(view, options);
}
</script>
<div id="ans_by_agent"></div>
</TD>
</TR>
</THEAD>
</TABLE>
<BR/>
<a name='resp'></a>
<table width='99%' cellpadding=3 cellspacing=3 border=0 >
<caption>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo $lang["$language"]['call_response']?></caption>
<thead>
<tr>
<td valign=top width="50%" align=center bgcolor='#ffffff'>
<table width='99%' cellpadding=1 cellspacing=1 border=0 class='sortable' id='tableresp'>
<thead>
<tr>
<TH><?php echo $lang["$language"]['queue']?></th>
<TH><?php echo $lang["$language"]['15sec']?></th>
<TH><?php echo $lang["$language"]['_30sec']?></th>
<TH><?php echo $lang["$language"]['45sec']?></th>
<TH><?php echo $lang["$language"]['_60sec']?></th>
<TH><?php echo $lang["$language"]['75sec']?></th>
<TH><?php echo $lang["$language"]['90sec']?></th>
<TH><?php echo $lang["$language"]['91sec']?></th>
<TH><?php echo $lang["$language"]['ALLS']?></th>
</tr>
</thead>
<tbody>
<?php
foreach ($hold as $key=>$row) {
$total_ans15 += $hold15["$key"];
$total_ans30 += $hold30["$key"];
$total_ans45 += $hold45["$key"];
$total_ans60 += $hold60["$key"];
$total_ans75 += $hold75["$key"];
$total_ans90 += $hold90["$key"];
$total_ans91 += $hold91["$key"];
$total = count($hold["$key"]);
echo "<tr><td>".$key."</td>
<td>".$hold15["$key"]."</td>
<td>".$hold30["$key"]."</td>
<td>".$hold45["$key"]."</td>
<td>".$hold60["$key"]."</td>
<td>".$hold75["$key"]."</td>
<td>".$hold90["$key"]."</td>
<td>".$hold91["$key"]."</td>
<td>".$total."</td></tr>\n";
}
?>
</tbody>
</table>
</td>
<td valign=top width='50%' bgcolor='#ffffff'>
<script type="text/javascript">
google.charts.load('current', {packages: ['corechart', 'line']});
google.charts.setOnLoadCallback(drawBasic);
function drawBasic() {
var data = new google.visualization.DataTable();
data.addColumn('number', 'Period');
data.addColumn('number', '');
data.addRows([
<?php
echo "[0, 0],[15, ".$total_ans15."],[30, ".$total_ans30."],[45, ".$total_ans45."],[60, ".$total_ans60."],[75, ".$total_ans75."],[90, ".$total_ans90."],[91, ".$total_ans91."],\n";
?>
]);
var options = {
title: <?php echo json_encode($lang["$language"]['call_response']); ?>,
hAxis: {
title: '<?php echo json_encode($lang["$language"]['period']); ?>'
},
vAxis: {
title: '<?php echo json_encode($lang["$language"]['count']); ?>'
}
};
var chart = new google.visualization.LineChart(document.getElementById('ans_serv_level'));
chart.draw(data, options);
}
</script>
<div id="ans_serv_level"></div>
</td>
</tr>
</thead>
</table>
<br/>
<a name='durper'></a>
<table width='99%' cellpadding=3 cellspacing=3 border=0 >
<caption>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo $lang["$language"]['dur_by_period']?></caption>
<thead>
<tr>
<td valign=top width="50%" align=center bgcolor='#ffffff'>
<table width='99%' cellpadding=1 cellspacing=1 border=0 class='sortable' id='tabledurper'>
<thead>
<tr>
<TH><?php echo $lang["$language"]['queue']?></th>
<TH><?php echo $lang["$language"]['0-5sec']?></th>
<TH><?php echo $lang["$language"]['6-10sec']?></th>
<TH><?php echo $lang["$language"]['11-15sec']?></th>
<TH><?php echo $lang["$language"]['16-20sec']?></th>
<TH><?php echo $lang["$language"]['21-25sec']?></th>
<TH><?php echo $lang["$language"]['26sec']?></th>
</tr>
</thead>
<tbody>
<?php
foreach ($durall as $key=>$row) {
$total_dur5 +=$dur5["$key"];
$total_dur10 +=$dur10["$key"];
$total_dur15 +=$dur15["$key"];
$total_dur20 +=$dur20["$key"];
$total_dur25 +=$dur25["$key"];
$total2 = count($durall["$key"]);
$total25 = $dur5["$key"] + $dur10["$key"] + $dur15["$key"] + $dur20["$key"] + $dur25["$key"];
$total26 = $total2 - $total25;
echo "<tr><td>".$key."</td>
<td>".$dur5["$key"]."</td>
<td>".$dur10["$key"]."</td>
<td>".$dur15["$key"]."</td>
<td>".$dur20["$key"]."</td>
<td>".$dur25["$key"]."</td>
<td>".$total26."</td>
</tr>\n";
}
?>
</tbody>
</table>
</td>
<td valign=top width='50%' bgcolor='#ffffff'>
<script type="text/javascript">
google.charts.load('current', {packages: ['corechart', 'line']});
google.charts.setOnLoadCallback(drawBasic);
function drawBasic() {
var data = new google.visualization.DataTable();
data.addColumn('number', 'Period');
data.addColumn('number', '');
data.addRows([
<?php
echo "[0, 0],[5, ".$total_dur5."],[10, ".$total_dur10."],[15, ".$total_dur15."],[20, ".$total_dur20."],[25, ".$total_dur25."],\n";
?>
]);
var options = {
title: <?php echo json_encode($lang["$language"]['dur_by_period']); ?>,
hAxis: {
title: '<?php echo json_encode($lang["$language"]['period']); ?>'
},
vAxis: {
title: '<?php echo json_encode($lang["$language"]['count']); ?>'
}
};
var chart = new google.visualization.LineChart(document.getElementById('ans_dur_period'));
chart.draw(data, options);
}
</script>
<div id="ans_dur_period"></div>
</td>
</tr>
</thead>
</table>
<br/>
<a name='4'></a>
<table width='99%' cellpadding=3 cellspacing=3 border=0>
<caption>
<a href='#0'><img src='images/go-up.png' border=0 class='icon' width=16 height=16
<?php
tooltip($lang["$language"]['gotop'],200);
?>
></a>
<?php echo $lang["$language"]['disconnect_cause']?></caption>
</table>
<br/>
<td align=center bgcolor='#ffffff'>
<script type="text/javascript">
var hangcause = <?php echo json_encode($lang["$language"]['disconnect_cause']); ?>;
google.charts.load('current', {'packages':['corechart']});
google.charts.setOnLoadCallback(drawChart);
function drawChart() {
var data = google.visualization.arrayToDataTable([
<?php
echo "['Cause', 'Events'],\n";
#echo "['".$action_agent."', ".$num_agent."],['".$action_caller."', ".$num_caller."],['".$action_transfer."', ".$num_transfer."],['".$action_attransfer."', ".$num_attransfer."],['".$action_blindtransfer."', ".$num_blindtransfer."]\n";
#echo "['Cause', 'BLTransfer'],\n";
echo "['".$action_agent."', ".$num_completeagent."],['".$action_caller."', ".$num_completecaller."],['".$action_attransfer."', ".$num_attransfer."],['".$action_blindtransfer."', ".$num_blindtransfer."]\n";
mysqli_free_result($res);
?>
]);
var options = {
title: <?php echo json_encode($lang["$language"]['disconnect_cause']); ?>
};
var chart = new google.visualization.PieChart(document.getElementById('ans_disc_cause'));
chart.draw(data, options);
}
</script>
<div id="ans_disc_cause" style="width: 450px;"></div>
</td>
</tr>
</thead>
</table>
</div>
</div>
</body>
<?php include 'footer.php'; ?>
</html>