Latest version is stuck at boot logo

[Tahvok]

I have tried updating jellyfin tizen to latest version, and this resulted in the app being stuck at jellyfin boot logo.

I also have an old version of jellyfin tizen that I've built a while ago, on February 4th, which is what I've been using until now.
I have rebuilt the Feb 4th jellyfin-tizen using the latest jellyfin-web repo - and it is working as it should - given the time differences between the repositories.

So not sure what change resulted in the issue since then in jellyfin-tizen.

From what I understand the tv is running tizen version 3.0

Not sure how to debug this. Please tell me what more info you need.

[dmitrylyzo]

Not sure how to debug this.

For Linux: #79 (comment)
For Windows: #46 (comment)

You are the second person who has encountered this problem.
I just tried f0b29fa9cc4e168e499e292176e66073cb38596f on Tizen 4 and it works. It works even on webOS 1.2

[fallenbagel]

I faced the same issue but using the v10.8.5 jellyfin-web branch solved the issue for me

[FrEaK-git]

Are there any news about this? I'm having the same issue and I do not want to use a old version. 🤷

[dmitrylyzo]

Are there any news about this? I'm having the same issue and I do not want to use a old version. shrug

Until someone posts where it crashes, I can't say why, because it works on my TV (NU7400). #144 (comment)

[fallenbagel]

Until someone posts where it crashes, I can't say why, because it works on my TV (NU7400). #144 (comment)

I could help collect some logs this weekend. Meanwhile I'm curious, it works for you on tizen 4 with the master branch of jellyfin-web?

[dmitrylyzo]

I could help collect some logs this weekend. Meanwhile I'm curious, it works for you on tizen 4 with the master branch of jellyfin-web?

Yes, it worked, at least the mentioned commit.

I am using no-cache on my test server (probably doesn't matter, since the app uses the bundled jf-web) and I access it via IP (so no certs). But I also tested the app on Jellyfin demo server and it worked.

For the record. When I was checking to see if I could use the Tizen certificate, I had to uninstall the app first.

[Afmarhome]

Hi guys
I am new to this. Yesterday I tried to install this application following the steps in this guide. I think everything went fine, no errors, just npm warnings on building jellifin web and tizen.
I managed to install the application on the TV, NU7475, without errors, but I got stuck on the boot logo.
I don't know if it could be the same problem as yours. I have tried the additional steps "on windows" without success:

Step 2: C:\tizen-studio\tools\sdb.exe shell 0 debug "AprZAARz4r.Jellyfin" "300" (I have no clue what the 300 is for)
Step 3: & "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-first-run --activate-on-launch --no-default-browser-check --allow-file-access-from-files --disable-web-security --disable-translate --proxy-auto-detect --enable-blink-features=ShadowDOMV0 --enable-blink-features=CustomElementsV0 --user-data-dir=C:\tizen-studio-data\chrome-user-data --app=http://192.0.0.1:7011/inspector.html?page=1 (instead of 192.0.0.1 put your TV's IP)

I do NOT know if I have interpreted it right or I have to do something else. I also don't know if there is a way to access logs to see where the failure could be.

Any suggestions.

Thanks in advance

[dmitrylyzo]

@Afmarhome I can't verify Windows, but try this:

1. Connect to your TV with the Device Manager. You can also use SDB.

C:\tizen-studio\tools\sdb.exe connect {TV_IP}

Replace {TV_IP} with your TV's IP.

2. Find your TV's name. Something like ...NU7475 in SDB or Device Manager.

C:\tizen-studio\tools\sdb.exe devices

3. Run the app.

C:\tizen-studio\tools\sdb.exe -s {DEVICE} shell 0 debug "AprZAARz4r.Jellyfin"

Replace {DEVICE} with your TV's name.
That 300 is required for Tizen 2.x/3.0

See the output - there should be a port that has been opened for debugging.

4. Forward the port.

C:\tizen-studio\tools\sdb.exe forward --remove tcp:{PORT}
C:\tizen-studio\tools\sdb.exe -s {DEVICE} forward tcp:{PORT} tcp:{PORT}

Replace {PORT} with the one received with the previous command.
Replace {DEVICE} with your TV's name.

5. Open Chrome.

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --enable-pinch --no-first-run --activate-on-launch --no-default-browser-check --allow-file-access-from-files --disable-web-security --disable-translate --proxy-auto-detect --proxy-bypass-list=127.0.0.1 --enable-blink-features=ShadowDOMV0 --enable-blink-features=CustomElementsV0 --user-data-dir=C:\tizen-studio-data\chrome-user-data --app="http://{TV_IP}:{PORT}"

Replace {PORT} with the same as in the previous command.
Replace {TV_IP} with your TV's IP.

If you see a blank page, try the same above with Chrome 79.

[Nazar78]

Same issue here, Tizen 5, RU8000. Debugging I got only below, seems to be pointing to "www/node_modules.@remix-run/router/dist.undefined.bundle.js". Perhaps @dmitrylyzo knows better.

[dmitrylyzo]

Is there any chance that this only affects Windows users? 🤔
https://github.com/jellyfin/jellyfin-web/blob/9e76319a4ccf1e58b97044d43eaa146e605d6cac/webpack.common.js#L112
Replace split('/') with split(/[\\/]/)

[Nazar78]

Is there any chance that this only affects Windows users? 🤔 https://github.com/jellyfin/jellyfin-web/blob/9e76319a4ccf1e58b97044d43eaa146e605d6cac/webpack.common.js#L112 Replace split('/') with split(/[\\/]/)

Yes that's seems to fix it! Again great find @dmitrylyzo!

[jfshaddad]

Is there any chance that this only affects Windows users? 🤔 https://github.com/jellyfin/jellyfin-web/blob/9e76319a4ccf1e58b97044d43eaa146e605d6cac/webpack.common.js#L112 Replace split('/') with split(/[\\/]/)

I'm also on windows and this fixed it for me too. Thank you @dmitrylyzo!

[Afmarhome]

Is there any chance that this only affects Windows users? 🤔 https://github.com/jellyfin/jellyfin-web/blob/9e76319a4ccf1e58b97044d43eaa146e605d6cac/webpack.common.js#L112 Replace split('/') with split(/[\\/]/)

It also solve my problem, App built in windows and NU7475 device model. Thank you @dmitrylyzo!