Google Consent Update not firing on 'Deny'

[edgemm-gavin]

Hello, we are granting all consent options by default, but are giving users the option on our cookie banner to opt out. However, when I click on the "reject" button, no event fires and Google Consent is not updated.

Below is our current configuration:

{"ccpaAcknowledgeOnDisplay": true, "ccpaAcknowledgeOnLoad": true, "ccpaAppliesToEntireUSA": false, "consentOnContinuedBrowsing": false, "countryDetection": true, "enableCcpa": true, "lang": "en", "siteId": 1234567, "cookiePolicyId": 12345678, "banner": { "acceptButtonColor": "#FC5F41", "acceptButtonDisplay": true, "backgroundColor": "#303440", "closeButtonDisplay": false, "customizeButtonCaptionColor": "#FFFFFF", "customizeButtonColor": "#303440", "customizeButtonDisplay": true, "logo": null, "position": "bottom", "rejectButtonColor": "#303440", "rejectButtonDisplay": true, "usesThirdParties": false, "acceptButtonCaption": "I accept cookies", "content": "We use cookies to give you the best experience possible. By continuing to use our website, you consent that you're onboard with our %{privacy_policy}.", "rejectButtonCaption": "I do not accept" } }

Any help is appreciated, thank you!

[dancom86]

Hi,
thank you for reaching us. Could you please share with us a link to a demo and specific steps to reproduce the issue?

Should be said, our GTM template is currently working automatically only for tags that support built-in consent mode. For example Google analytics or Adsense.

For custom tags, it's needed to create a manual trigger, as explained in this guide: https://www.iubenda.com/en/help/1235-google-tag-manager-blocking-cookies

Please note that in this case you should create specific activators GTM side and update our cookie solution script with specific callbacks.

In this case you should add the cookie solution script directly in the HTML without adding it in the GTM template since currently it doesn't support the callbacks.

Anyway we inform you that we are working hard to improve this template and we will add more functionalities in the near future.

Thank you :)