Immich web portrait videos play upside down on Chrome (although thumbnail is the right side up)

[akshayrvnkr]

The bug

Some videos in portrait mode display upside down during playback on Chrome Web (these videos seem to play in HDR mode with full brightness). This issue does not occur on Safari Web, although even this plays the video in HDR.

Non-HDR-like videos play right side up.

The OS that Immich Server is running on

Debian 12 (TrueNAS App)

Version of Immich Server

v1.123.0

Version of Immich Mobile App

1.123.0 build.186

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

TrueNAS internal

Your .env content

TrueNAS internal

Reproduction steps

Just uploaded a video from my iPhone 15 pro max using the app (1.123.0 build.186) and viewed the uploaded result on the web.

The problem seems to occur with videos playing in HDR.

Original thumbnail (right side up):

Actual preview and playback is a bit funny:
When it is playing back, it plays in HDR with full brightness upside down, but if I try to take a screenshot of that video playing, it shows up right side up.

macOS: Sequoia 15.0
Chrome: 131.0.6778.141

Relevant log output

No response

Additional information

No response

[alextran1502]

Did you modify the transcoding settings? If so, how?

The issue you describe is often because the user choose not to encode the video

[Zvirovyi]

Same issue on the Arc browser (Chromium) + macOS 15.2. And yea, all the video transcoding is disabled (can't see any benefits to transcode videos in already efficient HEVC codec). Issue was introduced with the HDR support update.

[alextran1502]

Without transcoding, the browser might not interpretation the metadata correctly, thus the issue you are seeing