New Install - iPhone 16 Live Photos Issue

[satguys]

I just installed Immich earlier and the week on Ubuntu using the Snap. I am running the version v1.121.0.

I successfully imported all the photos from my iPhone 16 Pro Max, however all the Live Photos that I have taken with my iPhone 16 show as Error Loading Image. If I point to the Play Icon in the top right of the error loading image graphic, I can see my moving live image.

This is only happening on Live Images I have taken with my new iPhone 16, the live images I have taken with my old iPhone 13 Pro Max show thumbnails fine.

I have tried rebuilding thumbnails with no success. Since its just happening on new images from iPhone 16 Pro Max, I am guessing the issue is a setting on my iPhone and not an issue with Immich.

Has anyone had this issue like this? How do I fix it?

Thanks in advance!

[bo0tzz]

You're using an unsupported installation method, and this sort of issue is often based in mismatched system dependencies and such, so this isn't something we can really help with.

[alextran1502]

I suggest you use the official docker-compose method to install Immich