| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2024-10-15 |
getting support for code engine, help for code engine, support for code engine, errors in code engine, slack for code engine, getting support |
codeengine |
{{site.data.keyword.attribute-definition-list}}
{: #get-support}
If you have problems or questions about {{site.data.keyword.codeengineshort}}, you can get help by joining the {{site.data.keyword.codeengineshort}} community in Slack, asking questions through a forum, or opening an {{site.data.keyword.cloud_notm}} support case. {: shortdesc}
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Engage our team through Slack. You can join the discussion in the #code-engine channel{: external}.
- Review forums such as Stack Overflow to see whether other users ran into the same issue. If you have technical questions, post your question on Stack Overflow{: external} and tag your question with
ibm-cloud-code-engine. - Get help from the open source community by searching for information on the internet or by asking questions in forums and on websites that support these tools.
- You can also contact IBM Support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see Contacting support.
{: #support-case-details}
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with {{site.data.keyword.codeengineshort}}.
-
Name of the targeted region. See Regions for {{site.data.keyword.codeengineshort}}.
-
Name of your {{site.data.keyword.codeengineshort}} project. See Working with a project.
- For your project, also include its CRN (Cloud Resource Name) and GUID (globally unique identifier). The project details page in the console provides provides a convenient way to obtain project details when troubleshooting. See How can I see details about a project?
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Name of your app, job, or function. See Working with apps in {{site.data.keyword.codeengineshort}}, Working with jobs, and Working with Functions.
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Does your app, job, or function use a a build of your source that is stored in a Git repository or is it stored locally on your workstation? See Working with builds.
- Name of your build run.
- Name of your build.
- Name of the repository for your built image.
-
Does your app, job, or function subscribe to an event producer? See Getting started with subscriptions.