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<html data-lt-installed="true">
<head>
<meta charset="utf-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />
<title>Profile of Wu Wangyuan</title>
<meta name="viewport" content="width=device-width" />
<!-- syntax highlighting CSS -->
<link rel="stylesheet" href="./css/syntax.css" />
<!-- Custom CSS -->
<link href="./css/base.css" media="all" rel="stylesheet" type="text/css" />
<link
href="./css/screen.css"
media="screen"
rel="stylesheet"
type="text/css"
/>
<link
href="./css/print.css"
media="print"
rel="stylesheet"
type="text/css"
/>
<!-- uncomment the below and comment out screen.css to test printing quickly -->
<!-- <link href="./css/print.css" media='screen' rel='stylesheet' type='text/css' /> -->
<link rel="apple-touch-icon" sizes="192x192" href="/images/icons/icon-192x192.png" />
<link rel="icon" type="image/png" sizes="512x512" href="/images/icons/icon-512x512.png" />
<link rel="icon" type="image/png" sizes="128x128" href="/images/icons/icon-128x128.png" />
<link rel="manifest" href="/manifest.json" />
<link
rel="stylesheet"
href="https://cdn.jsdelivr.net/npm/[email protected]/font/bootstrap-icons.css"
/>
<!-- Google tag (gtag.js) -->
<script async src="https://www.googletagmanager.com/gtag/js?id=G-CXL13QCJWG"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-CXL13QCJWG');
</script>
</head>
<body style="">
<div id="page">
<div id="header">
<div id="name">WU WANGYUAN (FRANCES)</div>
<div id="address">
<span class="item">
<i class="bi bi-whatsapp"></i> Tel:
<a href="tel:96999002">(+65)96999002</a>
</span>
<span class="item">
<i class="bi bi-envelope-fill"></i> Email:
<a href="mailto:[email protected]"
>[email protected]</a>
</span>
<span class="item">
<i class="bi bi-linkedin"></i> LinkedIn:
<a href="https://www.linkedin.com/in/franceswu13"
>https://www.linkedin.com/in/franceswu13</a>
</span>
<span class="item">
<i class="bi bi-terminal"></i> LeetCode:
<a href="https://leetcode.com/u/franceswy/"
>https://leetcode.com/u/franceswy</a>
</span>
</div>
<div id="nav">
<ul>
<li><a href="#summary">Summary</a></li>
<!-- <li><a href="#skills">Skills</a></li> -->
<!-- <li><a href="#open_source">Open Source</a></li> -->
<li><a href="#work_experience">Work Experience</a></li>
<li><a href="#education">Education</a></li>
<li><a href="#interests">Interests</a></li>
<li>
<a href="#" onclick="window.print()"><b>Print Resume</b></a>
</li>
</ul>
</div>
</div>
<div id="content">
<div id="summary">
<h1><a name="summary">Summary</a></h1>
<ul>
<li>
More than 5 years of work experience of business analysis, business development
and project management (i.e. Jira). Act as the key person of the
product collaborating with various internal/external teams.
</li>
<li>
Strong analytical conceptualization and problem-solving skills. Knowledge
of SDLC, UML diagrams, BRD specs. Proficient in MS Office Suite. Knowledge of
CS language like Python, MySQL, VBA, etc.
</li>
<li>
Experienced in B2B & B2C working with reputable clients such as Mitsui & Co.
Energy Trading, SIS Sugar, Nestlé, P&G, DKSH, Lagardere Travel SG, Mount Faber Leisure Group and retailers
such as Fairprice, Sheng Siong and Cold Storage.
</li>
<li>
Received compliments and recognition from clients for delivering
outstanding service and have consistently surpassed my target KPIs.
</li>
<li>
Fast learner and ambition to learn new tasks and equipped with problem
solving ability & critical thinking. Be able to work independent but
have team spirit. Having good communication skills and easily get used
to new environment.
</li>
</ul>
</div>
<div id="work_experience">
<h1><a name="work_experience">Work Experience</a></h1>
<div class="company-header">
<span class="date">April 2023 - Present</span>
<span class="position">Technical Business Analyst,</span>
<span class="company">MKI IT Solutions (Asia Pacific) Pte. Ltd.</span>
</div>
<div class="role-keywords">
Business Analysis/IT Operation Support/Application Support/Techinical Troubleshooting
</div>
<ul>
<li>
Provide IT operation support mainly for ETRM (Energy Trading and Risk Management)
system, and other projects and clients;
</li>
<li>
Work with various stakeholders: business users, ETRM vendor, Azure infrastructure engineers from
Mitsui & Co. Tokyo and Singapore headquarters, to ensure smooth operation of ETRM system;
</li>
<li>
Collaborate with other teams to support other projects and clients;
</li>
<li>
Periodic & ad-hoc reporting to stakeholders, such as monthly service report, monthly security
log review, and incident report when system trouble is encountered;
</li>
<li>
Assist communication between Management, users, and IT vendors for mutual understanding of issues;
</li>
<li>
Be the communication hub for reporting system issues and status update to Management with high-level,
clear, and concise explanation with non-technical language;
</li>
<li>
Manage system issues reported by users, and follow up with relevant parties such as IT vendors and
Azure infrastructure engineer to resolve system issue;
</li>
<li>
Perform technical tasks, such as troubleshooting and applying of fixes released by IT vendors for application issues;
</li>
<li>
Support project team by coordinating user acceptance testing (UAT) with users and report on issues identified during UAT;
</li>
<li>
Support IT audits by providing evidence such system logs, and UAT results.
</li>
</ul>
<div class="company-header">
<span class="date">November 2020 - April 2023</span>
<span class="position">Business Development Manager, HOD,</span>
<span class="company">Union Book Co Pte Ltd, SG</span>
</div>
<div class="role-keywords">
Business Analysis/Products R&D/Project Management/Client Relationship Service
</div>
<ul>
<li>
Provide analysis to business opportunities in food (snacks),
stationeries & gifts and Chinese children books sectors, both
horizontally and vertically to existing businesses.
</li>
<li>
Develop new services to make company more competitive.
Person in charge of in-house snacks brand Snacky & Crisps
products R&D and monitor clients OEM projects.
</li>
<li>
Lead competitors analysis, market analysis and strategic
marketing plans;
</li>
<li>
Develop and deepen relationships with existing & new
customers of local and overseas market;
</li>
<li>
<b>Achievement:</b>
Best Employee of the Year 2021
</li>
<li>
The host of the press conference for the 70th anniversary
special issue of Union Book, and was invited to be interviewed by Zaobao.
</li>
</ul>
<div class="company-header">
<span class="date">March 2020 - October 2020</span>
<span class="position">Part Time Tutor,</span>
<span class="company">Nanyang Educational Consultancy LLP, SG</span>
</div>
<div class="role-keywords">
Digital Tuition Research/Business Exploring/Data Presentation/Python/Excel VBA
</div>
<ul>
<li>
Explorering business opportunity in digital technology (e.g. Kids' Programming,
Head First Learn to Code, etc.) in tuition for school students.
</li>
</ul>
<div class="company-header">
<span class="date">October 2018 - October 2019</span>
<span class="position">Business Support Executive,</span>
<span class="company">Actmedia Singapore Pte Ltd (OMG), SG</span>
</div>
<div class="role-keywords">
Marketing/Project Management/Business Analysis/Client Services
</div>
<ul>
<li>
Provide business support to General Manager. Conduct market research and market
intelligence work to facilitate formulation of business development plans and
strategies.
</li>
<li>
Client services for key clients such as Nestlé, FairPrice, P&G and other brands.
Preparation of new proposal, quotations, invoices. Collaborations between clients,
operations, logistics and training department.
</li>
<li>
Monitor progress update of projects, initiate and implement process improvements
to ensure project success.
</li>
</ul>
<div class="company-header">
<span class="date">October 2016 - September 2018</span>
<span class="position">Project & Operation Executive,</span>
<span class="company">Actmedia Singapore Pte Ltd (OMG), SG</span>
</div>
<div class="role-keywords">
In-store Activation Operation/Project Management/Client Service
</div>
<ul>
<li>
Person In charge for Nestle projects from client service to operations.
</li>
<li>
Participated in Demopower Application development, test strategy, test
specification, assist in UAT support(reproduce issues, monitoring, fixing
with the team).
</li>
<li>
Audit and monitor promoters' performance by collecting data via application.
</li>
<li>
Generate weekly promoter's sales report and performance analysis report.
Generate sales and market analysis reports for weekly meetings.
</li>
</ul>
<div class="company-header">
<span class="date">September 2015 - February 2016</span>
<span class="position">Junior Lab Technician (Intern),</span>
<span class="company">Singapore General Hospital, SG</span>
</div>
<div class="role-keywords">
Internship/Lab Skills/Infectious Disease Diagnosis/Molecular Laboratory
</div>
<ul>
<li>
Learnt and conducted various molecular laboratory techniques, such as
specimen processing, nucleic acid extraction, PCR and so on.
</li>
</ul>
</div>
<div id="education">
<h1><a name="education">Education</a></h1>
<ul>
<li>
Diploma in Biomedical Science, Republic Polytechnic,
2013-2016, SG, GPA 3.73/4.0
</li>
<li>Module Prize in Medical Microbiology in AY 2014 Semester 2</li>
<li>Inducted into the Director's Roll of Honour for Academic Year 2015 Semester 1</li>
<li>
Module Prize in Haemotology in AY 2015 Semester 2
</li>
<li>
GCE "O" Level, Dimensions International College Sinapore, 2011-2012, Score:12
</li>
</ul>
</div>
<div id="certificates">
<h1><a name="certificates">Licenses and Certificates</a></h1>
<div class="certificate-header">
<span class="date">26 March 2024</span>
<span>
<a href="https://learn.microsoft.com/en-us/users/wuwangyuanfrancesmkiapgcs-8512/credentials/e5cedf0f2bc396a1?ref=https%3A%2F%2Fwww.linkedin.com%2F"
>Microsoft Certified: Azure Fundamentals</a>
</span>
<span class="credential-id">Credential ID: E5CEDF0F2BC396A1</span>
</div>
<div class="certificate-header">
<span class="date">September 2023</span>
<span>
<a href="https://www.peoplecert.org/for-corporations/certificate-verification-service"
>ITIL® Foundation Certificate in IT Service Management</a>
</span>
<span class="credential-id">Credential ID: GR671556621WW</span>
</div>
</div>
<div id="interests">
<h1><a name="interests">Interests</a></h1>
<ul>
<li>
Photography
</li>
<li>
Floral Arrangement
</li>
<li>
Hiking
</li>
</ul>
</div>
</div>
<div id="footer">
<span
>Copyright © 2015-2022 Jeffrey Tse ❤️ Powered by
<a href="https://github.com/jeffreytse/oh-my-resume"
>oh-my-resume!</a
></span
>
</div>
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