Failed to retrieve MOV format video thumbnail on Windows

[zhaofeixaing]

Failed to retrieve MOV format video thumbnail on Windows, plugin. getVideoThumbnail method returns false

[mgenware]

@zhaofeixaing does the MOV file has thumbnail in windows explorer? if yes, is it inside a cloud drive (like icloud or google drive)

[zhaofeixaing]

@zhaofeixaing does the MOV file has thumbnail in windows explorer? if yes, is it inside a cloud drive (like icloud or google drive)
The video file exists locally. Get the local video resource path, and then call plugin.getVideoThumbnail (src File: "D: down 1. mov"), destFile: D:\down\1.jpg, width: 300, height: 300, format: 'jpeg', quality: 90); This method cannot obtain thumbnails,

[mgenware]

Likely some codec issues on Windows. It would be great if you can attach the MOV alongside your Windows version info to support[at]mgenware.com so we can investigate further.