I did not receive the email notification 180 days before my Microsoft certification was set to expire. My certification ID is correct, so the issue does not appear to be with the provided ID. It's unclear whether this is due to the alert service not running or a bug in the code.
Details:
- Certification ID: A7BBFAED2463FDB9
- Expiration date: 2/14/2026
- Expected email receipt date: 8/18/2025
- Actual: No email was received
Please investigate why the email was not sent and suggest next steps.