Cypress errored in Azure DevOps CI/CD

[LeBIIIa]

Current behavior

I'm using Cypress v13.1.0 and update it to the latest version 13.16.0, locally it works fine, but when I try to run tests in Azure DevOps, I see this error:

[FAILED] Cypress failed to start.
[FAILED] 
[FAILED] This may be due to a missing library or dependency. https://on.cypress.io/required-dependencies
[FAILED] 
[FAILED] Please refer to the error below for more details.
[FAILED] 
[FAILED] ----------
[FAILED] 
[FAILED] Command failed with exit code 3221225785: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830
[FAILED] 
[FAILED] ----------
[FAILED] 
[FAILED] Platform: win32-x64 (6.3.9600)
[FAILED] Cypress Version: 13.16.0

Desired behavior

No response

Test code to reproduce

There is no specific code to provide here, it doesn't work at all.

Cypress Version

13.16.0

Node version

22.11.0 x64

Operating System

win32-x64 (6.3.9600)

Debug Logs

cypress:cli verifying Cypress app
cypress:cli checking environment variables
cypress:cli Binary is executable? : true
cypress:cli {}
cypress:cli is Verified ? undefined
cypress:cli running binary verification check 13.16.0
It looks like this is your first time using Cypress: 13.16.0

[STARTED] Task without title.
cypress:cli clearing out the verified version
cypress:cli needs Xvfb? false
cypress:cli spawning, should retry on display problem? false
cypress:cli running smoke test
cypress:cli using Cypress executable <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe
cypress:cli smoke test command: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830
cypress:cli smoke test timeout 30000 ms
cypress:cli Smoke test failed: Error: Command failed with exit code 3221225785: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830
    at makeError (J:\azagent\P2\_work\r67\a\imeexternalapi\ImeApi\cypress\node_modules\execa\lib\error.js:59:11)
    at handlePromise (J:\azagent\P2\_work\r67\a\imeexternalapi\ImeApi\cypress\node_modules\execa\index.js:114:26)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5) {
  shortMessage: 'Command failed with exit code 3221225785: <path>\\Cypress\\Cache\\13.16.0\\Cypress\\Cypress.exe --smoke-test --ping=830',
  command: '<path>\\Cypress\\Cache\\13.16.0\\Cypress\\Cypress.exe --smoke-test --ping=830',
  exitCode: 3221225785,
  signal: undefined,
  signalDescription: undefined,
  stdout: '',
  stderr: '',
  failed: true,
  timedOut: false,
  isCanceled: false,
  killed: false
}
cypress:cli error message: Command failed with exit code 3221225785: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830
cypress:cli detecting arch { osPlatform: 'win32', osArch: 'x64' }
[FAILED] Cypress failed to start.
[FAILED] 
[FAILED] This may be due to a missing library or dependency. https://on.cypress.io/required-dependencies
[FAILED] 
[FAILED] Please refer to the error below for more details.
[FAILED] 
[FAILED] ----------
[FAILED] 
[FAILED] Command failed with exit code 3221225785: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830
[FAILED] 
[FAILED] ----------
[FAILED] 
[FAILED] Platform: win32-x64 (6.3.9600)
[FAILED] Cypress Version: 13.16.0
Cypress failed to start.

This may be due to a missing library or dependency. https://on.cypress.io/required-dependencies

Please refer to the error below for more details.

----------

Command failed with exit code 3221225785: <path>\Cypress\Cache\13.16.0\Cypress\Cypress.exe --smoke-test --ping=830

----------

Platform: win32-x64 (6.3.9600)
Cypress Version: 13.16.0

Other

No response

[MikeMcC399]

@LeBIIIa

• The same problem was reported in problem solved : Cypress startup issue with exit code 3221225785 #28598 where the user reported they solved the problem by updating the Windows agent version.

According to https://en.wikipedia.org/wiki/Ver_(command), the version string 6.3.9600 is used by Windows 8.1 Update 1 /
Windows Server 2012 R2. These are old software versions.

[LeBIIIa]

@MikeMcC399 thanks for the reply! I was looking for similar problem but didn't find this topic...
I will close the issue.