I cannot view the video generated from the test on dashboard cypress

[lucasmp2001]

Current behavior

i'm trying to get the videos , and I'm want to see the videos that generate on the test dashboard on cypress, but it gives an error, or it only takes 1 second of video and I can't open it...

the error that appears is the following:

The media could not be loaded, either because the server or network failed or because the format is not supported

does anyone have any idea what it can be?

(maybe i'm using a old version, and this is already fixed?)

Test code to reproduce

Cypress Version

5.6.0

Other

cypress.json

{
"projectId": "******",
"integrationFolder": "cypress/integration/axulus_ui_tests",
"reporter": "junit",
"reporterOptions": {
"mochaFile": "tests/test-output-[hash].xml",
"toConsole": true,
"attachments": true
},
"video": true,
"videoUploadOnPasses": false,
"pluginsFile": "cypress/plugins/index.js",
"supportFile": "cypress/support/index.js",
"viewportWidth": 1920,
"viewportHeight": 1500,
"pageLoadTimeout": 20000
}