Cannot receive incoming calls

[rhowelp]

I integrate this twilio voice in my app but it seems that I can't receive any phone call so I decided to test the one from your example in web and it works and then I copied the example files from the twilio voice repo
but it is also not working.

I hope I could make this work. Thanks!

I already added this permissions

    <uses-permission android:name="android.permission.FOREGROUND_SERVICE" />
    <uses-permission android:name="android.permission.READ_PHONE_STATE" />
    <uses-permission android:name="android.permission.CALL_PHONE" />
    <uses-permission android:name="android.permission.RECORD_AUDIO" />
    <uses-permission android:name="android.permission.MANAGE_OWN_CALLS"/> 

Here is my flutter doctor

[√] Flutter (Channel stable, 3.19.1, on Microsoft Windows [Version 10.0.22631.3958], locale en-PH)
    • Flutter version 3.19.1 on channel stable at C:\dev\flutter
    • Upstream repository https://github.com/flutter/flutter.git
    • Framework revision abb292a07e (7 months ago), 2024-02-20 14:35:05 -0800
    • Engine revision 04817c99c9
    • Dart version 3.3.0
    • DevTools version 2.31.1

[√] Windows Version (Installed version of Windows is version 10 or higher)

[√] Android toolchain - develop for Android devices (Android SDK version 34.0.0)
    • Android SDK at C:\Users\MSIpc\AppData\Local\Android\sdk
    • Platform android-34-ext8, build-tools 34.0.0
    • Java binary at: C:\Program Files\Android\Android Studio\jbr\bin\java
    • Java version OpenJDK Runtime Environment (build 17.0.9+0--11185874)
    • All Android licenses accepted.

[√] Chrome - develop for the web
    • Chrome at C:\Program Files\Google\Chrome\Application\chrome.exe

[!] Visual Studio - develop Windows apps (Visual Studio Build Tools 2019 16.11.34)
    • Visual Studio at C:\Program Files (x86)\Microsoft Visual Studio\2019\BuildTools
    • Visual Studio Build Tools 2019 version 16.11.34601.136
    • Windows 10 SDK version 10.0.19041.0
    X The current Visual Studio installation is incomplete.
      Please use Visual Studio Installer to complete the installation or reinstall Visual Studio.

[√] Android Studio (version 2023.2)
    • Android Studio at C:\Program Files\Android\Android Studio
    • Flutter plugin can be installed from:
       https://plugins.jetbrains.com/plugin/9212-flutter
    • Dart plugin can be installed from:
       https://plugins.jetbrains.com/plugin/6351-dart
    • Java version OpenJDK Runtime Environment (build 17.0.9+0--11185874)

[√] VS Code (version 1.92.2)
    • VS Code at C:\Users\MSIpc\AppData\Local\Programs\Microsoft VS Code
    • Flutter extension version 3.96.0

[√] Connected device (4 available)
    • sdk gphone64 x86 64 (mobile) • emulator-5554 • android-x64    • Android 14 (API 34) (emulator)
    • Windows (desktop)            • windows       • windows-x64    • Microsoft Windows [Version 10.0.22631.3958]    
    • Chrome (web)                 • chrome        • web-javascript • Google Chrome 128.0.6613.85
    • Edge (web)                   • edge          • web-javascript • Microsoft Edge 128.0.2739.54

[√] Network resources
    • All expected network resources are available.

! Doctor found issues in 1 category.

Here is the complete log

Connecting to VM Service at ws://127.0.0.1:61608/rt_M6KYJmUU=/ws
D/ProfileInstaller( 7910): Installing profile for com.tinsel.app
D/CompatibilityChangeReporter( 7910): Compat change id reported: 3400644; UID 10202; state: ENABLED
I/m.tinsel.app( 7910): Compiler allocated 4627KB to compile void android.view.ViewRootImpl.performTraversals()
I/TwilioVoicePlugin( 7910): Setting event sink
I/flutter ( 7910): voip-service registration
I/flutter ( 7910): voip-registering with environment variables
I/flutter ( 7910): Failed to register with environment variables, please provide ID and TOKEN
D/TwilioVoicePlugin( 7910): logEvent: LOG|Registering client alicesId:Alice
I/flutter ( 7910): Registering client alicesId:Alice
I/flutter ( 7910): voip-onCallStateChanged CallEvent.log
I/ImeTracker( 7910): com.tinsel.app:1f052eb: onRequestShow at ORIGIN_CLIENT_SHOW_SOFT_INPUT reason SHOW_SOFT_INPUT
D/InputMethodManager( 7910): showSoftInput() view=io.flutter.embedding.android.FlutterView{b371b58 VFE...... .F....ID 0,0-1080,2337 #1 aid=1073741824} flags=0 reason=SHOW_SOFT_INPUT
D/InputConnectionAdaptor( 7910): The input method toggled cursor monitoring on
D/InsetsController( 7910): show(ime(), fromIme=true)
D/EGL_emulation( 7910): app_time_stats: avg=9147.73ms min=1053.31ms max=17242.14ms count=2
D/EGL_emulation( 7910): app_time_stats: avg=1692.01ms min=4.31ms max=17656.80ms count=11
I/ImeTracker( 7910): com.tinsel.app:1f052eb: onShown
I/ImeTracker( 7910): com.tinsel.app:88a10fcf: onRequestShow at ORIGIN_CLIENT_SHOW_SOFT_INPUT reason SHOW_SOFT_INPUT
D/InputMethodManager( 7910): showSoftInput() view=io.flutter.embedding.android.FlutterView{b371b58 VFE...... .F...... 0,0-1080,2337 #1 aid=1073741824} flags=0 reason=SHOW_SOFT_INPUT
D/InsetsController( 7910): show(ime(), fromIme=true)
I/ImeTracker( 7910): com.tinsel.app:88a10fcf: onCancelled at PHASE_CLIENT_APPLY_ANIMATION
D/EGL_emulation( 7910): app_time_stats: avg=286.04ms min=45.55ms max=518.70ms count=4
D/EGL_emulation( 7910): app_time_stats: avg=493.26ms min=477.02ms max=515.35ms count=3
D/EGL_emulation( 7910): app_time_stats: avg=499.33ms min=496.30ms max=501.32ms count=3
D/EGL_emulation( 7910): app_time_stats: avg=499.58ms min=484.20ms max=514.28ms count=3
I/ImeTracker( 7910): com.tinsel.app:246e4896: onRequestShow at ORIGIN_CLIENT_SHOW_SOFT_INPUT reason SHOW_SOFT_INPUT
D/InputMethodManager( 7910): showSoftInput() view=io.flutter.embedding.android.FlutterView{b371b58 VFE...... .F...... 0,0-1080,2337 #1 aid=1073741824} flags=0 reason=SHOW_SOFT_INPUT
D/InputConnectionAdaptor( 7910): The input method toggled cursor monitoring on
D/InsetsController( 7910): show(ime(), fromIme=true)
I/ImeTracker( 7910): com.tinsel.app:246e4896: onCancelled at PHASE_CLIENT_APPLY_ANIMATION
I/ImeTracker( 7910): com.tinsel.app:f07ee8be: onRequestShow at ORIGIN_CLIENT_SHOW_SOFT_INPUT reason SHOW_SOFT_INPUT
D/InputMethodManager( 7910): showSoftInput() view=io.flutter.embedding.android.FlutterView{b371b58 VFE...... .F...... 0,0-1080,2337 #1 aid=1073741824} flags=0 reason=SHOW_SOFT_INPUT
D/InsetsController( 7910): show(ime(), fromIme=true)
I/ImeTracker( 7910): com.tinsel.app:f07ee8be: onCancelled at PHASE_CLIENT_APPLY_ANIMATION
D/EGL_emulation( 7910): app_time_stats: avg=123.17ms min=4.95ms max=492.69ms count=11
I/ImeTracker( 7910): com.tinsel.app:e69e758d: onRequestHide at ORIGIN_CLIENT_HIDE_SOFT_INPUT reason HIDE_SOFT_INPUT
W/WindowOnBackDispatcher( 7910): sendCancelIfRunning: isInProgress=falsecallback=ImeCallback=ImeOnBackInvokedCallback@125608264 Callback=android.window.IOnBackInvokedCallback$Stub$Proxy@302696e
D/EGL_emulation( 7910): app_time_stats: avg=560.50ms min=1.52ms max=8260.08ms count=15
D/EGL_emulation( 7910): app_time_stats: avg=120.24ms min=3.38ms max=516.85ms count=11
I/ImeTracker( 7910): com.tinsel.app:b28fe682: onRequestHide at ORIGIN_CLIENT_HIDE_SOFT_INPUT reason HIDE_SOFT_INPUT_BY_INSETS_API
I/ImeTracker( 7910): com.tinsel.app:e69e758d: onHidden
I/flutter ( 7910): voip-registering access token
I/flutter ( 7910): androidToken is fvW9BCU-TwOt0yV5LhVNJT:APA91bEZCRy_TD1aDlguNN_8YmkJ0UK57lGq7BTCT7unayb0OffzTyh-UHEHJlrzgf6vAifyo_T5zHlnBTBuNw2ZMyv9cT0rX_r9h0WXKx78D6lU7Q66Hd2UXkh7Xfezxcti7bDV2Pk0
D/EGL_emulation( 7910): app_time_stats: avg=916.72ms min=2.14ms max=18163.61ms count=20
D/TwilioVoicePlugin( 7910): Setting up token
D/TwilioVoicePlugin( 7910): Registering for call events
D/TwilioVoicePlugin( 7910): isMuted invoked
D/TwilioVoicePlugin( 7910): isHolding call invoked
D/TwilioVoicePlugin( 7910): isSpeakerOn invoked
D/TwilioVoicePlugin( 7910): isBluetoothOn invoked
D/TrafficStats( 7910): tagSocket(155) with statsTag=0x3e8, statsUid=-1
D/TwilioVoicePlugin( 7910): checkMicrophonePermission
D/TwilioVoicePlugin( 7910): checkReadPhoneStatePermission
D/TwilioVoicePlugin( 7910): checkReadPhoneNumbersPermission
D/TwilioVoicePlugin( 7910): checkCallPhonePermission
D/TwilioVoicePlugin( 7910): checkManageOwnCallsPermission
D/TwilioVoicePlugin( 7910): logEvent: LOG|hasRegisteredPhoneAccount
D/TwilioVoiceConnectionService( 7910): getPhoneAccountHandle: Get PhoneAccountHandle with name: Tinsel, componentName: ComponentInfo{com.tinsel.app/com.twilio.twilio_voice.service.TVConnectionService}
D/TwilioVoicePlugin( 7910): logEvent: LOG|isPhoneAccountEnabled
D/TwilioVoiceConnectionService( 7910): getPhoneAccountHandle: Get PhoneAccountHandle with name: Tinsel, componentName: ComponentInfo{com.tinsel.app/com.twilio.twilio_voice.service.TVConnectionService}
I/flutter ( 7910): hasRegisteredPhoneAccount
I/flutter ( 7910): voip-onCallStateChanged CallEvent.log
3 I/flutter ( 7910): hasRegisteredPhoneAccount
I/flutter ( 7910): isPhoneAccountEnabled
I/flutter ( 7910): voip-onCallStateChanged CallEvent.log
3 I/flutter ( 7910): isPhoneAccountEnabled
D/TwilioVoicePlugin( 7910): Successfully registered FCM fvW9BCU-TwOt0yV5LhVNJT:APA91bEZCRy_TD1aDlguNN_8YmkJ0UK57lGq7BTCT7unayb0OffzTyh-UHEHJlrzgf6vAifyo_T5zHlnBTBuNw2ZMyv9cT0rX_r9h0WXKx78D6lU7Q66Hd2UXkh7Xfezxcti7bDV2Pk0
D/TrafficStats( 7910): tagSocket(163) with statsTag=0x3e8, statsUid=-1
D/EGL_emulation( 7910): app_time_stats: avg=572.25ms min=5.98ms max=5664.92ms count=11
D/EGL_emulation( 7910): app_time_stats: avg=613.57ms min=13.54ms max=32753.16ms count=55

[rhowelp]

Hello can I follow up on this?

I also tested the example file and run it on web, and it works. I was able to receive the call and accept it but
I can't make it work on Android, can't receive incoming calls.

[chiragpatel92]

any update on this issue ?

[Erchil66]

Have you checked the require settings on twilio? Not using the legacy but the google service account needed?

Since firebase is migrating to v1 so the config also need to be change as well as the token generate.

refer to this link:
https://help.twilio.com/articles/20768292997147-Updating-Twilio-Push-for-FCM-HTTP-v1-API