docs: Data Residency (#282)

Author: rohalskyy

src/content/docs/docs/data-residency.mdx

@@ -0,0 +1,80 @@
+---
+title: Data Residency
+description: Learn how data residency works in Crowdin and Crowdin Enterprise
+slug: data-residency
+template: splash
+---
+
+import { Aside } from '@astrojs/starlight/components';
+
+Crowdin provides data residency options to help organizations comply with internal policies and regional data protection laws. Data residency determines where certain types of customer data are stored at rest, which is especially important for organizations subject to legal or regulatory frameworks such as the GDPR.
+
+This article explains how data residency is applied in Crowdin and Crowdin Enterprise, what types of data are stored in the selected region, and what data may still be processed elsewhere as part of Crowdin’s global infrastructure.
+
+## Data Residency in Crowdin
+
+In Crowdin, customer data is stored in the **US Data Center** by default. This includes translation-related content such as files, source strings, translations, translation memories, glossaries and other resources. This setup is designed to provide reliable infrastructure and consistent performance for all users.
+
+<Aside>
+  Data center selection is not available in Crowdin.
+</Aside>
+
+## Data Residency in Crowdin Enterprise
+
+When creating a new organization in Crowdin Enterprise, you can choose where your data will be stored, either in the US or the EU data center. This option is available to all Crowdin Enterprise users during the [organization creation](/enterprise/organization/#creating-an-organization) process.
+
+### Selecting a Data Center
+
+During sign-up, select your preferred region:
+
+* **US Data Center** - hosted on AWS in the US-east-1 region (N. Virginia)
+* **EU Data Center** - hosted on AWS in the EU-west-1 region (Ireland)
+
+This selection determines where your organization's data will be stored at rest. Data stored at rest refers to information saved to persistent storage systems such as databases and file storage, including all translation content and project assets created after the organization is set up. All newly created resources will be stored in the selected region. Backups are also stored in the same region.
+
+<Aside type="caution">
+  Once an organization is created, the selected data region cannot be changed.
+</Aside>
+
+### Data Stored in the Selected Region
+
+If you choose the EU or US data center, the following types of organization data will be stored in that region:
+
+* Source files and translations
+* Strings and their metadata
+* Translation memories and glossaries
+* Screenshots and visual context
+* Project-level resources and reports
+* User profiles and team membership info
+
+### Data Stored Outside the Selected Region
+
+Some categories of operational data may be stored or processed outside your selected region, depending on the service architecture. These include:
+
+* User email addresses and authentication-related data (shared infrastructure)
+* Global Translation Memory
+* Billing and usage analytics
+* System logs and identifiers
+* Data from Crowdin Store apps and third-party integrations
+
+<Aside type="caution">
+  Crowdin-developed apps are hosted in the US. For apps built by other developers, data storage locations may vary depending on the provider.
+</Aside>
+
+### Limitations and Migration
+
+Crowdin Enterprise provides full functionality regardless of the selected data center. However, some collaboration features, such as inviting an existing organization as a vendor or participating in vendor-client project workflows, require both organizations to be hosted in the same data center.
+
+Data center selection is only available when creating a new organization. Migration of an existing organization’s data to a different region is not supported.
+
+### Compliance Considerations
+
+Crowdin’s EU data center can help organizations align with regional requirements such as the General Data Protection Regulation (GDPR). Storing data in the EU helps enhance compliance by ensuring that customer data remains within EU jurisdiction.
+
+Crowdin is certified under ISO / IEC 27001: 2022 and maintains internal policies and processes that support secure and compliant data handling.
+
+## See Also
+
+- [Privacy Policy](/privacy-policy/)
+- [GDPR Commitment](/gdpr/)
+- [Security Policy](/security-policy/)

src/content/docs/index.mdx

@@ -83,6 +83,7 @@ import { Icon } from 'astro-icon/components';
             <li>[Company Description](/company-description/)</li>
             <li>[Information Security Policy](/security-policy/)</li>
             <li>[Vulnerability Reporting Policy](/vulnerability-policy/)</li>
+            <li>[Data Residency](/data-residency/)</li>
             <li>[List of Sub-processors](/sub-processors/)</li>
             <li>[GDPR Commitment](/gdpr/)</li>
             <li>[HIPAA Disclaimer](/hipaa-disclaimer/)</li>