docs: update Payments and Invoices (#253)

Author: rohalskyy

src/content/docs/crowdin/billing/changing-subscription-plan.mdx

@@ -67,7 +67,7 @@ If you decide to switch from monthly billing to annual billing, follow these ste
   4. Click **Subscribe**.
 </Steps>
 
-As a result, your previous monthly subscription will be automatically cancelled, and the expiration date will be updated, considering your monthly subscription's remainder. For example, if you switched to the annual subscription in the middle of the billing cycle, the 15 days that remained will be added to your current annual subscription. 
+As a result, your previous monthly subscription will be automatically cancelled, and the expiration date will be updated, considering your monthly subscription's remainder. For example, if you switched to the annual subscription in the middle of the billing cycle, the 15 days that remained will be added to your current annual subscription.
 
 <ReadMore>
   Read more about [Annual subscription plans](/payments-invoices/#annual-plans).

src/content/docs/crowdin/billing/payments-invoices.mdx

@@ -11,27 +11,39 @@ import { Image } from 'astro:assets';
 import downloadInvoice from '!/crowdin/billing/download_invoice.png';
 import downloadedInvoice from '!/crowdin/billing/downloaded_invoice.png';
 
-How you will be charged for Crowdin services depends on the subscription type you choose. There are two options you can choose from: Monthly and Annual.
+How you will be charged for Crowdin services depends on the subscription type you choose. There are two options available: Monthly and Annual.
 
 ### Monthly Plans
 
-The monthly plans use a recurring payment model. Once you subscribe to the monthly plan, your account limits will be set accordingly to the selected plan, and you'll be instantly charged for a billing cycle (i.e., one month). The following charge will be automatically conducted at the beginning of the next billing cycle.
+Monthly subscriptions use a recurring payment model. Once you subscribe to a monthly plan, your account limits are set according to the selected plan, and you’ll be instantly charged for the first billing cycle (one month). You will then be automatically charged again at the beginning of each following billing cycle.
 
-If you upgrade or downgrade in the middle of the monthly billing cycle, your account limits will be instantly updated, and starting the next billing cycle, you will be charged for the new plan.
+If you upgrade or downgrade in the middle of the monthly billing cycle, your account limits update instantly. Starting with the next billing cycle, you'll be automatically charged the rate of the new plan.
 
 ### Annual Plans
 
-Annual plans are purchased in one payment, which is then assessed as an account balance. Crowdin withdraws from this balance a corresponding amount each billing cycle.
+Annual subscriptions are paid upfront for the entire year. This payment is applied to your Crowdin account as a balance. Each month, Crowdin deducts the corresponding amount from this balance.
 
-As the number of your projects and hosted words can change over time, you can upgrade or downgrade at any point. The price of your previous annual plan is prorated and applied against the cost of your new subscription once the new monthly billing cycle starts.
+#### Changing Your Annual Subscription Plan
 
-For example, if you make an annual payment for the Team plan and downgrade to the Pro plan, your credit will last longer than a year.
-Likewise, if you purchase Pro and upgrade to Team over time, the credit may run out in less than a year.
+As your project needs change, you can upgrade or downgrade at any time. When you change your plan, the remaining balance from your previous subscription is prorated and applied to the new subscription cost at the start of the next billing cycle.
 
-As the annual subscription doesn't renew automatically, we will send you a reminder that your current subscription expires soon once your account balance goes below two months. To continue using Crowdin, it would be necessary to purchase a new subscription.
+For example:
+
+- If you purchased an annual Team plan and later downgrade to Pro, your balance will last longer than one year.
+- Conversely, if you upgrade from Pro to Team, your balance may be depleted sooner.
+
+#### Renewal of Annual Subscriptions
+
+The renewal process depends on your chosen payment method:
+
+- **Subscriptions purchased via FastSpring (card payments)** automatically renew each year. Crowdin sends email reminders two months and one month before your renewal date. FastSpring also sends a notification one day before your card is automatically charged for the renewal.
+
+- **Subscriptions purchased via other payment methods (e.g., invoice)** do **not** renew automatically. Crowdin sends email reminders two months and one month before your subscription ends, prompting you to manually purchase a new subscription to continue using Crowdin.
 
 ## Downloading Invoices
 
+Invoices represent completed transactions and can be downloaded directly from Crowdin.
+
 To download invoices in Crowdin, follow these steps:
 
 <Steps>
@@ -53,7 +65,7 @@ Also, you can download invoices via FastSpring, our payment processing partner.
   3. Click **Continue**.
 </Steps>
 
-If you have active Crowdin app subscriptions, they will be represented in the downloaded invoice along with the primary Crowdin subscription.
+If you have active Crowdin app subscriptions, they'll appear in the downloaded invoice next to your primary Crowdin subscription.
 
 <Image src={downloadedInvoice} alt="Downloaded Invoice" />
 

src/content/docs/enterprise/billing/payments-invoices.mdx

@@ -11,17 +11,29 @@ import { Image } from 'astro:assets';
 import downloadInvoice from '!/enterprise/billing/download_invoice.png';
 import downloadedInvoice from '!/crowdin/billing/downloaded_invoice.png';
 
-Crowdin Enterprise subscription plans are billed annually. Annual plans are purchased in one payment, which is then assessed as an account balance. Crowdin Enterprise withdraws from this balance a corresponding amount each billing cycle.
+Crowdin Enterprise subscription plans are billed annually. Annual subscriptions are paid upfront for the entire year. This payment is applied to your Crowdin Enterprise organization as a balance. Each month, Crowdin Enterprise deducts the corresponding amount from this balance.
 
-As the number of your managers and hosted words can change over time, you can upgrade or downgrade at any point. The price of your previous annual plan is prorated and applied against the cost of your new subscription once the new monthly billing cycle starts.
+#### Changing Your Subscription Plan
 
-For example, if you make an annual payment for the Business plan and downgrade to the Team+ plan, your credit will last longer than a year.
-Likewise, if you purchase Team+ and upgrade to Business over time, the credit may run out in less than a year.
+As the number of your managers and hosted words can change over time, you can upgrade or downgrade at any time. When you change your plan, the remaining balance from your previous subscription is prorated and applied to the new subscription cost at the start of the next billing cycle.
 
-As the annual subscription doesn't renew automatically, we will send you a reminder that your current subscription expires soon once your account balance goes below two months. To continue using Crowdin, it would be necessary to purchase a new subscription.
+For example:
+
+- If you purchased an annual Business plan and later downgrade to Team+, your balance will last longer than one year.
+- Conversely, if you upgrade from Team+ to Business, your balance may be depleted sooner.
+
+#### Renewal of Subscriptions
+
+The renewal process depends on your chosen payment method:
+
+- **Subscriptions purchased via FastSpring (card payments)** automatically renew each year. Crowdin Enterprise sends email reminders two months and one month before your renewal date. FastSpring also sends a notification one day before your card is automatically charged for the renewal.
+
+- **Subscriptions purchased via other payment methods (e.g., invoice)** do **not** renew automatically. Crowdin Enterprise sends email reminders two months and one month before your subscription ends, prompting you to manually purchase a new subscription to continue using Crowdin Enterprise.
 
 ## Downloading Invoices
 
+Invoices represent completed transactions and can be downloaded directly from Crowdin Enterprise.
+
 To download invoices in Crowdin Enterprise, follow these steps:
 
 <Steps>
@@ -41,10 +53,10 @@ Also, you can download invoices via FastSpring, our payment processing partner.
 <Steps>
   1. Go to the [FastSpring Account Management page](https://crowdin.onfastspring.com/account).
   2. To log in, specify the same email that was used to purchase your Crowdin Enterprise subscription.
-  3. Click **Continue**. 
+  3. Click **Continue**.
 </Steps>
 
-If you have active Crowdin app subscriptions, they will be represented in the downloaded invoice along with the primary Crowdin Enterprise subscription.
+If you have active Crowdin app subscriptions, they'll appear in the downloaded invoice next to your primary Crowdin Enterprise subscription.
 
 <Image src={downloadedInvoice} alt="Downloaded Invoice" />