[ST] ezETH routers not working

[Tommy-R8]

Describe the bug
This transaction of 12.85 ezETH from Mode to Arbitrum could've been fulfilled by two routers.
https://connextscan.io/tx/0x8c7cb11bdafb79355e3709d2a8be32fdb926d366d770a377364d6c31b98ba557

https://connextscan.io/router/0xc770ec66052fe77ff2ef9edf9558236e2d1c41ef This router hasn't completed a transaction coming from Mode since May 23rd

https://connextscan.io/router/0x7ce49752ffa7055622f444df3c69598748cb2e5f This router has never completed a transaction coming from Mode

Where did the user initiate this transfer?
Connext UI

Link to ticket in intercom
https://app.intercom.com/a/inbox/qge2vd8z/inbox/shared/all/conversation/1479?view=List

[oswy-cpu]

another one, 22 hours pending:
https://connextscan.io/tx/0xc96ad30ab80ebe9aa20489d9d39bd722a98d52b6a621bb01fba3fd35672deb8b

https://app.intercom.com/a/inbox/qge2vd8z/inbox/shared/unassigned/conversation/1521?view=List