Cannot Attach Photos in Chatwoot Mobile App (Android 1.10.50) – Missing File Access Permission

[zsky01]

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Describe the bug

When attempting to attach a photo in the Chatwoot mobile app (version 1.10.50) on Android, an error appears requesting permission to access files. However, in the app permissions settings, there is no option to grant access to storage or files.

To Reproduce

1. Open the Chatwoot mobile app (Android 1.10.50).
2. Navigate to a chat.
3. Attempt to attach a photo.
4. An error appears, requesting file access permission.
5. Open Android settings → Apps → Chatwoot → Permissions.
6. Notice there is no option to grant access to storage or files.

Expected behavior

The app should request and have access to storage or files to allow photo attachments. The permissions section in the app settings should include an option for storage or file access.

Screenshots

Observed behavior

The app requests permission to access files when trying to attach a photo.
There is no option in the app permissions settings to grant access to storage or files.
Clearing cache, reinstalling, and checking system permissions did not resolve the issue.

Environment

• Deployment: a self hosted installation of Chatwoot.
• Device Name: Xiaomi Poco F3
• OS Version: MIUI 14.0.4 (Android 13)
• Chatwoot App Version: 1.10.50, the last in Google Play
• Chatwoot Server Version: 3.14.1

Additional context

Issue persists after reinstalling the app.
No related permissions available in system settings.

Possible fixes

If you can, link to the line of code that might be responsible for the problem

[linear]

CW-3850 Cannot Attach Photos in Chatwoot Mobile App (Android 1.10.50) – Missing File Access Permission

[muhsin-k]

@zsky01 We have revamped the mobile app with a fresh look and fixed all reported issues. Please try it out by joining our beta program.

iOS: https://testflight.apple.com/join/yQ4yoSx4

Android: https://play.google.com/apps/testing/com.chatwoot.app

Please report any issues you find in this thread: #862. Closing this issue for now—we'll reopen it if problems persist.

[zsky01]

@muhsin-k Thank you for providing access to the beta program. I installed version 1.10.55 through the testing program, but the issue with attaching photos in the chat still persists.

Observed behavior:
When I attempt to attach a photo, I receive a message asking for file access permissions.
However, in the app settings, there is no option to grant storage or file access permissions.

It seems like the issue has not been resolved in this version.

[AnxHall]

Taking advantage of the hook, when selecting multiple images, just one is sent (Android and IOS)