Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[mazierovictor]

Describe the bug

I'm using a self-hosted server, I set the variable ENABLE_PUSH_RELAY_SERVER=true

However, in the official iOS app, it doesn't receive any notifications, only when you open the app that the notifications appear.

To Reproduce

Have the self-hosted app, install the official iOS app, and check that you won't receive any push notifications.

Expected behavior

I expected that at least, when receiving a notification, the app would emit a sound on iOS.

Screenshots

Below is the configuration and the environment variable:

Observed behavior

What did you see happen? Please include relevant error messages, screenshots and/or video recordings.

Environment

• Describe whether you are using Chatwoot Cloud (app.chatwoot.com) or a self hosted installation of Chatwoot.

• Device Name: [iPhone15]

• OS Version: [iOS 18.1]

• Chatwoot App Version: [1.10.51]

• Chatwoot Server Version: [ 3.16.0]

[linear]

CW-3842 Push Notifications Not Working in Custom Mobile App with Self-Hosted Server

[muhsin-k]

@mazierovictor We have revamped the mobile app with a fresh look and fixed all reported issues. Please try it out by joining our beta program.

iOS: https://testflight.apple.com/join/yQ4yoSx4

Android: https://play.google.com/apps/testing/com.chatwoot.app

Please report any issues you find in this thread: #862.

Please install this version and let us know if you still experience the issue. We're closing this for now—we'll reopen it if problems persist.

[mazierovictor]

@muhsin-k

the same problem remains, and with the trial version the message only appears if I drag it down and update, so now there are 2 problems:

1. messages do not sync correctly

2. no push notification appears when you receive messages.