Account Switching Issue on iOS Mobile App

[JaideepGuntupalli]

Bug Description

When switching between accounts on the mobile app (latest version on iPhone), the app reverts back to the previous account after reload, instead of maintaining the newly selected account.

Steps to Reproduce

1. Open Chatwoot mobile app
2. Log in to Account A
3. Switch to Account B
4. Allow app to reload
5. Observe that the app switches back to Account A automatically

Expected Behavior

• After switching to a different account and reload, the app should maintain the newly selected account
• The selected account should persist until manually changed

Observed Behavior

• App automatically reverts to the previous account after reload
• Unable to maintain the newly selected account
• Creates confusion in account management

Environment

Platform: Self Hosted Installation of Chatwoot
Device: iPhone
OS Version: iOS 18.1
Chatwoot App Version: 1.10.51
Chatwoot Server Version: 3.13.0

[muhsin-k]

@JaideepGuntupalli We have revamped the mobile app with a fresh look and fixed all reported issues. Please try it out by joining our beta program.

iOS: https://testflight.apple.com/join/yQ4yoSx4

Android: https://play.google.com/apps/testing/com.chatwoot.app

Please report any issues you find in this thread: #862.

Please install this version and let us know if you still experience the issue. We're closing this for now—we'll reopen it if problems persist.

[JaideepGuntupalli]

@muhsin-k do we have to upgrade our backend to latest version when v4 of mobile app is made live? Also what are the timelines for making new version of the app live?