can't access console web from external-ip after installed

[lanlin]

CloudFormation Status

My Options (region: cn-north-1)

Key	Value	Parsed Value
Alerting	false	-
Auditing	true	-
AvailabilityZones	cn-north-1a,cn-north-1b	-
Devops	true	-
EKSClusterName	kubesphere	-
Events	false	-
KeyPairName	xxx	-
Kubeedge	true	-
Logging	true	-
MetricsServer	true	-
Multicluster	none	-
Networkpolicy	true	-
NodeInstanceType	t3.xlarge	-
NumberOfAZs	2	-
NumberOfNodes	2	-
Openpitrix	true	-
PerAccountSharedResources	AutoDetect	-
PerRegionSharedResources	AutoDetect	-
PrivateSubnet1CIDR	10.0.0.0/19	-
PrivateSubnet2CIDR	10.0.32.0/19	-
PrivateSubnet3CIDR	10.0.64.0/19	-
ProvisionBastionHost	Enabled	-
PublicSubnet1CIDR	10.0.128.0/20	-
PublicSubnet2CIDR	10.0.144.0/20	-
PublicSubnet3CIDR	10.0.160.0/20	-
QSS3BucketName	aws-quickstart	-
QSS3BucketRegion	us-east-1	-
QSS3KeyPrefix	quickstart-qingcloud-kubesphere/	-
RemoteAccessCIDR	0.0.0.0/0	-
Servicemesh	true	-
VPCCIDR	10.0.0.0/16	-

Verification

kubectl logs -n kubesphere-system $(kubectl get pod -n kubesphere-system -l app=ks-install -o jsonpath='{.items[0].metadata.name}') -f

......
Start installing events
Start installing kubeedge
Start installing logging
Start installing servicemesh
**************************************************
Waiting for all tasks to be completed ...
task alerting status is successful  (1/11)
task network status is successful  (2/11)
task logging status is successful  (3/11)
task kubeedge status is successful  (4/11)
task auditing status is successful  (5/11)
task multicluster status is successful  (6/11)
task events status is successful  (7/11)
task servicemesh status is successful  (8/11)
task devops status is successful  (9/11)
task openpitrix status is successful  (10/11)
task monitoring status is successful  (11/11)
**************************************************
Collecting installation results ...
#####################################################
###              Welcome to KubeSphere!           ###
#####################################################

Console: http://10.0.36.62:30880
.....

then I access the external-ip address: xxxxxxx-xxxxxx.cn-north-1.elb.amazonaws.com.cn,
the AWS load balancer forward 80 to 30880.
the access timeout after a long time wait.

even I try to access it from inside EKSBastion EC2 (curl -v http://10.0.36.62:30880), it still shows a timeout

[lanlin]

I have tried rebuilding several times in the region of "cn-north-1", but it still not working.
But it works in the region of "ap-northeast-1".

[FeynmanZhou]

Hi @lanlin ,

We are trying to reproduce this issue in "cn-north-1". Could you please provide your environment for us to troubleshoot it?

[lanlin]

@FeynmanZhou what should I do?

[FeynmanZhou]

@lanlin We will contact you via email.

[FeynmanZhou]

@lanlin We will contact you via email.

@lanlin Have you received our email?

[lanlin]

@FeynmanZhou We are very sorry, but we are not allowed to provide test accounts