Orders from Orders API still returning NULL buyerEmail even though they are shipped

[benzitney]

My understanding is that order data that comes through from the Orders API has a buyerEmail value only if the order has been shipped. However, we're noticing for some merchants that a significant percentage of shipped orders are still not returning a buyerEmail value.

In what circumstances would a shipped order in the Orders API not have a hashed buyerEmail?

[ritikacd]

Hi @benzitney

BuyerEmail is a personally identifiable information(PII) which is restricted and accessible only if the application has access to the restricted roles(Tax Remittance (Restricted) Role or Tax Invoicing (Restricted) Role).

If your application already have access to the restricted roles, follow this tutorial to get the retrieve buyer information using GetOrders API.

Thanks,
Ritika

[benzitney]

Hi @ritikacd as I mentioned I am getting buyerEmail returned for the majority of orders, but not for a subset of orders. I am trying to understand why I am getting them for some but not others.

[ritikacd]

Hi @benzitney

Buyer Information is available for Unshipped, PartiallyShipped, Shipped Orders. Could you check if the Shipped Order without a buyerEmail was actually canceled? If it wasn't canceled, is it possible that the buyerEmail was missing from the original Order?

If that's not the case, then we would need to investigate the Order report. Please submit a ticket with the Developer support team to deep dive issue.

Thanks,
Ritika
Selling Partner API Services